Netflix Game Controller Customer Service

Netflix Game Controller Positive Reviews

Glitching I guess??So I was trying to play link twin today and the controller kept going to the screen with the white circle and the two “A” and “B” buttons every time I started a level, and I’d have to wait 10-90 seconds before it would glitch and turn into the controller I wanted (the + buttons and the 4 letter buttons) Overall I like the app, but please fix this because it got really annoying!.SilviannahVersion: 1.4.8

Please respond!!!So when I first got this I was like ok this is really cool and I enjoyed it. So it was fine for the first day. But then I tried one of the games and it said it couldn’t connect. I know that means my internet was bad but it wasn’t. I tried all the other games to see if it was just that certain one but they all said that. I just shrugged it off and watched a regular show. It’s been like 2 weeks and every time I try to play a game that is what happens. Idk if I should delete and re download the app or if it has something to do with the tv or the phone or whatever but I’m really not sure what to do. But if it did work it would be an amazing game..Hdbdbdhdj17117Version: 1.4.8

GREAT CONCEPT + VARIOUS NEW GAMESI think this concept is really great and could become something big if gone about the right way , and some technical issues get resolved. Some things I think people would really enjoy are : Trivia games (multiple regular topics , Netflix based topics ), truth or dare , truth and lie games , This or that games ( multiple regular topics ,Netflix based topics) , sorting games( for kids) ; along with mini multiplayer games , split screen multiplayer games , and even international multiplayer games and tournaments. I really like this concept , and again it could go so far if built on the right way!!!.Gacha bannana80504444Version: 1.4.6

Make it more mobileI have a great time playing this app even my dad likes one of the games. But you can only play from your tv which is not good because that is the only way your are able to play some of the games. So I say you can still have the app but in it you can put it to the screen like before or make it like touch screen on the Xbox app. Where the game is on your screen and the buttons are on the side out of the way. So that is why it should be more mobile..Boboboo 285Version: 1.4.6

GREAT concept!It’s obviously still a work in progress but it is a fantastic idea and great when the app actually connects to the TV. I’m running iOS 17.4 on my iPhone 13 and it was able to connect once, but no longer :( I’m not sure what I’m doing wrong. But! My sister’s phone is a new model running the same iOS and it connects 100% of the time. Like I said, it’s still got some kinks that need to be ironed out, but once they are I’ll be playing a lot more.ChelseabranchVersion: 1.4.6

Billion dollar ideaA suggestion I have it to make multiplayer games like puzzle games that can be played through different tvs or split screen controlled through individual phones Deep story mode games would be awesome too I’m liking all the new takes Netflix is having these past few weeks.Cheese is a mehVersion: 1.4.6

Not openingI really enjoy playing all the games and I believe it is a great concept but with the 1.4.8 update I believe the app will not allow me to play and it will say I need to have it downloaded even if I already do but overall ever game I have played is fun and once again great idea I’ve just been having trouble using the app to play the games on my tv..Don’t drink bleachVersion: 1.4.8

Switch up frSo this is actually pretty awesome,I like the game I’m playing called “OXENFREE”but today I tried to play and suddenly it says I have to ask the App Store for the app I already have,I also think the other games other then the fruit matching ones are a lil boring,I hope it’s just the App Store and not this that’s acting up with my controller.Idk wjat to put here!Version: 1.4.8

Just used it for 20 mins. It worksThe game controller works and it's shocking how roku didn't decide to do something similar or sell an accessory. I understand the earlier reviews could have been when it wasn't working but to me it works when I used it so perfect rating..Joshua Bailey 312Version: 2.2

Fun, but want to see BluetoothIt is a great concept and all, but it would be easier if you could connect though Bluetooth. Also I want to see some multiplayer games and more game options. I can’t wait to see the full version released..LavarainerVersion: 1.4.8

:|Once I saw the app for this I went on my tv and was mesmerized by the idea. Know I understand it’s still a work in progress, but I couldn’t connect a second time. Still a very good idea, seems everyone is having the same problem to..GuyguyguyhuyVersion: 1.4.6

FantasticThe controller was very responsive and simple to use I was very pleased. Perhaps a feature that could be added in the future is the ability to move where the buttons are on the screen..Andy the DoomguyVersion: 2.2

Netflix games are the bestThe n Netflix games are so good. I feel like they should put more games out there. The first one that I played was rocket. It was an adventure for me and I feel like more people should play it so if you’re reading my review I hope that you enjoy it - Maite.Maite _ 12221431Version: 1.4.8

It will not let me playI’m trying to play it but every time instead of sending me from the camera to the game it sends me to the camera to the App Store and then the game which it will not let me open it if it does not immediately open up the app I need this to be fixed I cannot play Infernax.AxsyndicateVersion: 1.4.6

I’m excited for the future of Netflix gaming.It’s a beta but they did a great job with it. The controls were surprisingly responsive. I’m giving five stars for being a great companion app and a good controller. The game itself was too slow paced for me. I look forward to the next game(s)..It’s.NoelVersion: 1.4.6

Add option to control iPad gamesHaving an option to play Netflix iPad games by using our iPhone as controller would be amazing. Hope you add this feature and it is released for everyone soon..TheRealDovahkiinVersion: 1.4.6

5-starsIt’s such a fun way to put a spin on your Netflix use me and my family play together by taking turns every night now the family favorite it rocket it’s a little laggy but what do you expect it’s a beta.Zay😤⚽️💪Version: 1.4.6

Love the concept so much fun!Definitely buggy rn such as sometimes when I open the game I want to play, there is no way or option for my phone to connect to it. Which makes me not be able to play. But I did get to play once and it was a lot of fun!.SwaggyswagferVersion: 1.4.2

I have the app but it won’t let me connectI love the idea of this and I’ve seen other people play games on Netflix before and I do the same thing but it will not let me connect my phone so it’s an amazing idea. It’s a great concept. I know it’s still beta, but I just can’t connect..Nachoboi123__000Version: 1.4.6

Doesn't work, but I have an ideaYou should make the connection an in-app thing, like have an in-app camera that works only for the QR codes. Please make this, it is really helpful!.HcaZappleVersion: 1.4.8

Won't startThe game “Rocket” won't let me start it and play and some other games won't work and it's just a pitch-black screen when I first saw it I was so excited to play something new it kicked me out of the game and I got so disappointed but its a great conce.EzraGarcia grandma how doVersion: 1.4.6

Good but needs work 😊I love that you can play games on Netflix but whenever you do its really laggy so try to make it less laggy and more clear or something idk but yeah keep up the work!😊😊😊.Lilly coocooVersion: 1.4.3

The is stupid and I did this to get people to see itSo I’m trying to scan it but when I click on it it won’t let me do anything using my iPad so don’t get this app.Dragon legdendVersion: 1.4.8

Does not workIt seems great and that it might b fun but when i scan it, it says i cant connect or make my phone to a controller for the game ive tried almost all the games and still will not work i dont know why but it was worth a shot..Your-Besti-IvyVersion: 1.4.6

Controller not connectingI’ve played with the controller before and it connected immediately now when I try to play it just sent me to the App Store for confirmation, but it doesn’t let me connect the app to my TV.Your kfc chickenVersion: 1.4.9

So sadI played for one day then the next day it would not let me play or would not let me connect so I’m kinda sad that I can’t play.£€>>Version: 1.4.8

When?This will be fantastic when it happens. Any updates on when to expect it?.Arkie66Version: 1.4

Yes yes yes!Love this idea so much and have had no issues with the controller, i agree with the other comments that multiplayer on one tv would be cool (or multiple tvs) but i get that it’s a work in progress. anyway super cool that y’all added it and i love that some of my favorite games got added to netflix so i can play them on my tv (i don’t have a console, so this is pretty fun).Livee939Version: 2.0

It’s was okayI love the game when I first tried but the second time something was stopping me from connecting. I reset my phone the tv and did everything I could think of but it won’t work.3 Stars..Johnny3354Version: 1.4.6

IdkThe first and second time I controlled the tv it worked like a charm but now every time I try it doesn’t wanna connect.John Jacob J. SchmidtsVersion: 1.4.9

It’s ok I geuseI can’t pair it it keeps trying to make me download it even tho I’ve already got the app for rid of it downloaded it again really frustrated but on the plus side I enjoy the games.Rob-the-1Version: 1.4.9

ExcitingThis is very exciting technology. Looking forward to trying other games as they come out..Knicks168Version: 1.4.6

Love the conceptGreat concept !! I love that I don’t have to buy a switch haha. Would be great to have more group options!.モフモフ54Version: 1.4.6

Excited!I cannot wait for this new feature!.Aldoalv_11Version: 1.4

Can’t wait for future gamesI love this I would never hate on it.Bloonshredder900Version: 2.2

Gamepad support missingNot the most intuitive way to play games. It would be way better if a game controller is supported. And for some games like the Reign, swipe gestures should be implemented..VolkangerVersion: 2.2

But........When I try to play this one game, while in the game there's glitches and bugs happening, but the rest of the games are fun..BurkhoniddinVersion: 1.4.6

What Netflix needed.Perfect for short game sessions before going to bed, it would be perfect if they added a controller compatibility like backbone or Razer Kishi.RodeliguezVersion: 2.2

It goodIt is still a working progres I'm on an iPhone 13 running on the IOS 17.4.1 and it was able to work once but it stopped working art or that.Ccccccxxxxxxx……$(,$)))Version: 1.4.6

Love and hateLove the games but Did not let me contact to the game.Luna 2040Version: 2.2

So funNot glitchy and connects good you should make more 2-player games that are on the same tv like watermelon merge though.31lyVersion: 2.2

It works REALLY wellIt works really well and it’s not glitchy or anything else I enjoyed using it because I had a tablet and yea it’s great I definitely recommend using it in Netflix..Sama khalVersion: 2.0

ThxThanks for fixing it. :).VskndflbndfkjspbwdipjVersion: 1.4.6

It is fineYou need to update it to use it.HejejejdjdhejejjdjdjdjdVersion: 1.4.8

Works wellThe app works well for the most part. I don’t have any issues getting connected using the QR code. It glitches and lags for some games….Singmore5Version: 1.4.8

Pretty goodI had no issues connecting and the game i played was pretty cool.HELLO WORLD 2398Version: 1.4.8

Hard to connectI have to turn my phone on and switch my internet before I can connect and this is really annoying because I have to do this every time I want to play.Punkinluckin0226Version: 1.4.8

New update??The new update won’t even let me connect my phone to the tv. Every time I scan it it takes me to the App Store even though I already have the app?? I love this feature of Netflix though, but like can you fix it please?.ImunchedonurmomVersion: 1.4.6

GoodIt’s not letting me in but over all it’s good.I am you_:]Version: 1.4.6

DecentDecent “controller” on my iphone 15 . No lag in game and pretty accurate. Its unfortunate you cant use a regular controller tho like an xbox or razer etc. I think people need to understand that your phone IS YOUR CONTROLLER. Maybe after the beta is done, they will upgrade the availability of different controlers from your ps5,xbox or tv and have more “advanced” games.DakesseVersion: 1.4.6

Would fly high with some more developmentI LOVE the idea. It would DEFINITELY be a fun thing to play with friends and family; actually, it already is - I have tried it out recently, and needless to say, it was pretty cool. It is an amazing concept, and should not be undermined. However, I feel that some of the games need to be more interesting, more interactive. The storyline of some games were a bit boring, and had no grasp to them. Maybe Netflix can try adding games that are more trending and/or relatable. Also, the game graphics need to be improved, as it was constantly glitching and the video quality was not great at times. Other than all of that, I think that the simplicity is what makes this whole operation easy to access. Scanning the QR code then automatically connecting your device to your TV is absolutely genius. Not to mention the fact that the controller is also really easy to use. It is perfect for people of all ages, whether it is a 4-year-old practicing their hand eye coordination, to a 69 year old grandpa whose mobility skills aren’t the best but still wants to do something entertaining. Once again, this whole idea is great, and while it isn’t perfect, I think that with just a little more time and energy, Netflix can get this show on the road. I had a great experience, and I am looking forward to the further evolvement that this whole pitch goes through!.Bouncergirl35846Version: 1.4.4

Loved itIt works really well!!! It felt like a control literally. Good job guys! I’m looking forward to what’s coming next!!.Ariel GalvaniVersion: 1.4.4

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Netflix Game Controller Negative Reviews

The gameWhen I was play for the first time it was good and the game were fun but when I try to play again it say I couldn’t connect to it so I just thought it was just that game so I try the other and it say the same thing so I went to the help center website to if it was the bug or not but it never show it I was very disappointed in this app it hope it can get fix so me and my sister can play these games.Md1334Version: 1.4.8

SOMEONE PLEASE FIX THIS!!!Hi, I am a person who loves mystery and escape games! But when I went to play the game it said I would need to restart the game controller app. So I did and when I tried again it said the same thing. I have an iPhone 13 max and it should be able to work because it says I can but it won’t let me. I hope you can fix this I really want to play!!!.Ten/ten2.3Version: 2.2

Won’t workSo I was trying to play a game on Netflix when I scanned the barcode the app popped up on the bottom of my screen like normal but when I pressed open app it said you have to by the app first and I already did that so I deleted the app the I deleted Netflix then signed back into Netflix with my password then I it did that again so it could be my phone or the app.Mugjvgihdy)b6hhdk6Version: 1.5

Parental permission glitchLike many, it automatically asks parental through App Store. I approved it downloaded so apple will not repeat ask every time. To me this seems easy to just add camera access like every other app that requires access qcode to function. I’m sure it’s more complicated but doesn’t make sense.TranceevilVersion: 1.4.9

There’s such a simple solution.Didn’t work, I even force closed it and it still didn’t work, so I tried reastarting my device and still didn’t work. Why can’t you Netflix, just make it Bluetooth, I had the same problems as everyone else.Infinite loop didn’t workVersion: 1.4.8

App clip no workSo I have parental controls and this is an app clip so when I downloaded it said please get this app when I already had it installed so I restarted my iPad and it still said please get this app so please switch this to an I app not an app clip because if you have parental controls it won’t work.Super burpVersion: 1.4.8

MehThe concept is great, but there’s lots of defects. The games were extremely laggy and there were times where it froze completely. You also can’t change the size of the thumb sticks so if you have big thumbs you can easily press the wrong buttons..G☆REVersion: 1.4.6

Kept asking me to down load when I already have It!At first it worked and I really enjoyed it but today I got bored so o decided to play a game BUT when I scanned it it brought me here to “ download “ but it said open. When I clicked open it did not connect..123456 cookiVersion: 1.5

Please help meI am trying to use it but when I scan the link it tells me me to download the app but it also says it is downloaded and then it bring me back to the app so I can’t play anything . It worked in the beginning but now it does that..Cheesecake Judi’sVersion: 1.4.9

Bad reviewSo sorry for the bad response but this thing I keep scanning it on my camera and then it brings me to this thing at the bottom I press open and it opens the App Store and then I press open app and I won’t let me play I’m playing tv to phone Bad review.PhonaphobiaVersion: 1.4.8

Yep, new update sucksSo whenever I try to scan the damn thing it gets me to the AppStore (I already have the app), whenever I go to the app, IT DOESNT CONNECT??? WHAT KIND OF BUGS WHERE UOU FIXING TO GET IT THIS BAD BRO I CANT EVEN CONNECT TO THE TV??? Ngl, this is an amazing concept and I’ll totally back it up, but if the thing don’t work try to test it.Agnes_Not_MontagueVersion: 1.4.6

IdkI bit ago I had played on my at some else’s house, it was working great and super smooth. But now it will not work the QR code just honestly takes me here so that is upsetting I really wanted to play the almost hon.Buzzken0613Version: 1.4.9

Don’t downloadThe games are are so bad and the controls are terrible.ShihabAlamVersion: 2.2

GTA 6 before this feature is usable??Still in 2025 this feature is not fixed would have liked to try it out as the concept is super neat. The QR code will redirect you to the AppStore and doesn’t actually allow you to connect to the tv itself. I thought this might be tv dependent but we currently have a brand new smart Tv and this feature still doesn’t work..One Million Beers?Version: 2.2

Ba ba push that busIdk just wanted to join the wave.Jackie slacking maccVersion: 2.2

Bad experienceWhen scanned the qr, getting redirected to App Store and when I opened the app, it’s not loading to next and no response.Ok123qwertyVersion: 2.2

This app sucksWhenever I try to scan the QR code and try to get into the game, it’s just screws. The hell up is so annoying. Please fix it Netflix..MissyT_05Version: 2.2

Doesn’t work. I cant linkThe link doesnt work.StonedTopherVersion: 2.2

Doesn’t work!!I scan the code on the game. Then it brings me to the App Store. I click open because it’s already installed. Then it just says to scan the QR code again. And round and round it goes. FIX IT!!.BjossaVersion: 2.0

App crashingWhenever I try to open this stupid app it just crashes immediately I restarted my phone, didn’t work, deleted the app, didn’t work, deleted the app and left my phone completely shut off all night and then reinstalled it in the morning, you guessed it, DIDNT WORK!.SidthekidtoucherVersion: 2.0

I think sucksEvery time when I scan it, it goes to the Apple app and then even though I have it it won’t let me connect to it so just get the damn thing broken fix it OK fix it.DjfjhhhjVersion: 1.5

UnusableI have downloaded the app but, whenever I attempt to scan the QR code it will just send me to the AppStore which I see is a common issue so I hope you can fix this issue.{fella}Version: 1.4.9

What 😭Genuinely how r u supposed to work this it just sends me back to the AppStore.*💔Version: 1.4.9

???When I first downloaded the app it worked like a charm but I only got to use about 10 times before it started to bug. Whenever I try to scan the QR code it just sends me back to the App Store (Even I already have it downloaded!?!?) I don’t recommend this.Netflix, I am VERY disappointed..AnnaMax_#29Version: 1.4.9

Doesn’t workWhen you scan the QR it keep sending me to App Store , which I already downloaded the app..Suon1986Version: 1.4.8

It doesn’t workThe problem is that when I scan the qr on my tv it seems to send me to the AppStore to download the app even though I already have it so I can’t play anything.Random reviews 284Version: 1.4.9

Doesn’t work on iphoneEvery time i use the scan qr code it sends me back to app store even tho i have the app.TravispoetVersion: 1.4.8

Directs me to App StoreEven though I have it downloaded, whenever I scan the QR code it just sends me to the App Store to download it. I know it’s in beta but I though it might at least work, great concept though.M.a.R.t.H.a.1.0.1Version: 1.4.8

Same as the comment aboveDownload app, scan code, takes me to App Store, open app, it tells me to scan code… rinse and repeat. Did I ever play a game? No, no I did not..ScottyboijVersion: 1.4.8

UnusableEven though I have already downloaded the app, whenever I scan the QR code on the tv it takes me to the appstore..MrynlmrtnVersion: 1.4.8

The QR CodeI can’t even play the games when the QR code won’t even work, yeah it’s a nice concept but it would be cool if we can use our remote as well for a controller..GusMcCatVersion: 1.4.8

Qr codeI scan the qrcode it brings me to the App Store and it’s loading for the eternity nothing happened..DimcolmxVersion: 1.4.8

I can’t get past the QR code!!!I keep freaking scanning it but it takes me to the App Store even tho I already have the app!!.LolololkkkkkkkkVersion: 1.4.8

Hard to workWhen ever I try to connect this thing it always takes me back to the App Store even when I already have the app.Devils eye 1Version: 1.4.8

NOT GOOD AT ALL!!!I tried so many things and it does not work they need to fix it now this does not work don’t get it.Super pop love eeeVersion: 1.4.8

Doesn’t workI’ve tried to scan this but every time it just brings me back here.Carsten brohmVersion: 1.4.4

It worked YESTERDAYI scanned the code it said I did not have the app and I did and by the reviews i can see I’m not the only person with this problem if you want people to use this app it should at the bare minimum work.T swizzle fan lolVersion: 1.4.6

It sucksI tried to use it on another phone it worked I tried to use my phone And it doesn’t work!!! Like WHAT!!!!!!!.Juliet otoboVersion: 1.4.6

It’s badWhen I try to scan the QR code it keeps on saying that I don’t have the app (which I do) and I can’t play any games don’t really recommend.ItzUrGurlElhaVersion: 1.4.6

Disconnects all the timeController app disconnects all the time to the game. I always lose progress and have to restart the level, which is super annoying..JolineiscoolVersion: 1.4.6

Does not workLike another reviewer says, when you scan the QR code it just brings you back to the App Store and does not connect to the tv. Unusable..Apple core 87Version: 1.4.6

Worked onceWorked one time and I was able to play one game with 0 issues. Now it won’t connect …. My phone is new, tv is new and nothing has changed between the 2 times playing (5 min apart).Stepherrz24Version: 1.4.6

Doesnt workI have the latest iphone and the latest update and storage but somehow its not working!.Shayma Ben BrahimVersion: 1.4.6

Doesn’t workJust went around in a circle.Butthead155Version: 1.4.5

Not workingWaisted time trying but would not work. Scanned the tv and downloaded app. Opened game scanned again and again and no luck. Hopefully this will work later. Like the idea.DA202740Version: 1.4.2

Hard to understandI first saw this at my aunts house so I downloaded it and when I got home it didn’t work on my tv.Coolest lukeVersion: 1.4

Netflix gameGave the Netflix game a fair 15 minute play. Game was boring and the story flat lined. Deleted the remote - waste of time..600mmlindVersion: 1.4

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