Peacock TV: Stream TV & Movies Customer ServicePeacock TV LLC

Peacock TV: Stream TV & Movies Customer Service

Download Peacock, the streaming service from NBCUniversal. Peacock’s got all your favorites, all in one place.

With Peacock, stream current hits, blockbuster movies, bingeworthy TV shows, and exclusive Originals – plus news, sports, WWE, and more. Peacock’s got your faves, including Parks & Rec, Yellowstone, Modern Family, The Harry Potter Film Series, and every episode of The Office.

Here’s what you get with PEACOCK:

· Instant access to hundreds of movies from major Hollywood studios such as Universal, DreamWorks Animation, and Focus Features.
· Thousands of hours of TV series, including full seasons of buzzworthy faves, bingeworthy classics, and current-season NBC hits.
· Peacock Channels – playing your favorite entertainment, 24-7. Scroll less and watch more with the SNL Vault, Fallon Tonight, NBC Sports on Peacock, NBC News NOW, TODAY All Day, True Crime, and Dateline 24/7.
· A daily dose of live news with the best of NBC News, CNBC, MSNBC, and E! News – plus Late Night, SNL and more.
· Kids’ movies and shows, including Curious George and Where’s Waldo?
· Hit Spanish-language TV shows and news from Telemundo.
· Up to 6 personal profiles to optimize your viewing experience.

Upgrade to PEACOCK PREMIUM ($4.99/month) for an all-access pass to everything Peacock has to offer – every movie, every episode, every season, every live sporting event. More to watch. More to love.

· Stream everything— including the new movie Marry Me, full seasons of exclusive premium TV like Yellowstone, and your NBCUniversal faves from Bravo, SYFY, USA, E!, and Oxygen.
· Every WWE Premium Live Event —including WrestleMania—plus series, docs, and the WWE Vault.
· Exclusive Peacock Originals, including Bel-Air, Saved by the Bell, Girls5eva, Dr. Death, Dan Brown’s The Lost Symbol, MacGruber, The Real Housewives of Miami, and more.
· More live sports, including Super Bowl LVI, every event of the 2022 Winter Olympics, exclusive Premier League soccer matches, Supercross, and INDYCAR.
· Next-day streaming of current-season NBC hits like the One Chicago franchise, The Voice, Law & Order: SVU, Law & Order: Organized Crime, and La Brea.
· Unlimited access to the entire library of Kids and Family entertainment, including DreamWorks Animation titles Trolls World Tour and Madagascar: A Little Wild.

With PEACOCK PREMIUM PLUS ($9.99/month), get everything included in Peacock Premium as well as:

· Stream Peacock ad-free*.
· Download available titles to your mobile device and watch later, anywhere.

*Due to streaming rights, Peacock Channels, events, and a few shows & movies will still contain ads.

Content availability may vary over time.

Please note: Use of the PeacockTV app is limited to the United States and its territories. Video is accessible via 3G, 4G, 5G, LTE and Wi-Fi networks. Data charges may apply.

If applicable, subscription charges begin after any promotional period of Peacock Premium/Peacock Premium Plus concludes. You will be charged on a recurring basis as described above, minus applied offers plus applicable taxes. Your subscription will auto-renew until you cancel. Cancel at any time by visiting your account in the Peacock App. By subscribing, you agree to the preceding subscription terms and our Terms of Use and Privacy Policy below.

Terms of Use: www.peacocktv.com/terms
Privacy Policy: www.peacocktv.com/privacy
Customer Help: www.peacocktv.com/help
Do Not Sell My Personal Information: www.peacocktv.com/do-not-sell-my-info
CA Notice: https://www.peacocktv.com/ca-notice

This app features Nielsen proprietary measurement software, which will allow you to contribute to market research, like Nielsen’s TV Ratings. To learn more about our digital measurement products and your choices in regard to them, please visit http://www.nielsen.com/digitalprivacy for more information.

Peacock TV: Stream TV & Movies App Comments & Reviews

Peacock TV: Stream TV & Movies Positive Reviews

AdsI definitely love love this app and it’s amazing how all these good movies are here and it’s all completely free but there is one thing and only one thing that keeps on bothering me. No it is not the ads, I understand that those are necessary to gain some money but whenever an ad does come up once it is done the movie/show you are watching skips forward a bit and if you try to rewind it to see the part you missed, the app makes you watch the same ads again for a second time. This is quite annoying because there are some parts of the movie that get skipped but some times that part is important but you are not able to see it. I am not asking for you to take away the ads or change the thing that makes you watch ads for a second time, but all I am asking for is that you fix it so that after you watching an ad it goes back a couple seconds so that you don’t miss/forget anything or at least make it so that it takes you back to the second it stopped. Overall this app is amazing and I am loving it. 10 out of 10..Version: 2.7.7

App Functionality Needs Major ImprovementI absolutely LOVE the content on Peacock. It’s very quickly becoming my favorite streaming application. That being said, the functionality of the app can be terrible. I have tried this app on MANY different data sources: Wi-Fi, Verizon Wireless, Visible Wireless, Straight Talk Wireless, Personal Hotspot, etc., & it takes FOREVER to load no matter what source I use. When opening the app, it’ll sometimes say that “There was a problem loading the Peacock app. Try again” or I’ll go to watch a video & it will take a very long time to load or it’ll just boot me back out to the main menu altogether, which is just frustrating. When I pause a movie/show & my screen goes dark or to sleep, it’s very difficult to restart video. When I open my phone/tablet to restart video, it’ll have the Play, Rewind, Fast Forward buttons on screen with a black background, then it has to load until it shows a paused picture of the video I’m watching & displays the Play button again, & I then have to press Play again. However, if my screen goes dark again before it’s finished loading, I have to do it all over again, with the black background on the screen. I would LOVE to see an update to fix the double “Play” issue, but also the buffering issue. I still recommend this app to everyone I know though! Thank so much!.Version: 2.12.1

Constant changes in quality and contentI am a day 1 user, waited months for this app at first never had any issues in my Apple TV or iPhone but now it’s constant errors. Most recent is just solid black screen with an outline of the channel schedule instead of puss in boots error screen occasionally. They also took away the office channel quietly a couple of days ago. Changed the reality tv “in it to win it” channel (that had huge variety in programming) into deal or no deal for over a week non stop 24/7. Just rename the channel already after nearly 250 episodes straight it’s officially the deal or no deal channel! I assumed okay maybe after they play each episode in the series I will get to see something new, sadly they just stared over from episode 1 again. Same episodes of kitchen nightmares (season 1) have been playing non stop for 5 days when it’s KN evening time block and the profit season 1. This didn’t used to be the case! There would be a mix of several seasons. I was thinking about subscribing but these are pretty major and sudden changes that make no sense. They were also what I used the app for 99% of the time. Went from being my #1 app to deleting and resubscribing to CBS all access who instead of taking away content added over 200 season of different shows last week..Version: 1.0.7

Add Picture in Picture, audio descriptions & autoplay cancel.Add Picture in Picture, audio descriptions & autoplay cancel. I really want to love this app. I even paid for the commercial free version, because I love NBC so much. The content is great. Unfortunately, this app is lacking in several accessibility features. Additionally, it needs different user profiles, so that I can have a watchlist that I don’t share with the rest of my family. It will not allow me to do picture in picture, which means my shows are interrupted each time I open a message to reply. I am very disappointed that there are not audio descriptions available for most shows. People with low vision or blindness, this limits access to some great television. Finally, I have tried to work out how to cancel autoplay as a default, but I can’t seem to do it. If I do not physically tap the screen before an episode ends, the app will automatically play the next episode. This is especially frustrating if I fall asleep watching a show, only to wake up with a whole season over. Again, I really do want to love this app. Every other streaming service I have allows for picture in picture, as well as autoplay camel, and most have audio descriptions. I hope peacock gets these features soon!.Version: 1.8.5

Best of any streaming servicesI love this app — I watch something from it every day. There are an astounding number of shows available at no recurring cost to me (I wait through 45 seconds of ads during a show’s normal commercial break). Other streaming services (cough cough Disney, CBS, etc. cough cough) have nearly everything trapped behind a paywall, and honestly I can’t afford 6 dollars here, 5 dollars there, every single month, to four or five streaming services. Frankly I do not want to sign up not only due to budget but from principle: when the writing hit the wall with companies pulling shows from Netflix to move them to their own premium streaming services, I said then that I wouldn’t sign up for multiple premium services because I saw it as the companies’ greed. And I don’t have to with Peacock, because they make so much available while being so reasonable with their consumers. So because of their model, this is one streaming service where I actually would sign up for premium just to support them..Version: 1.8.5

Great titles for a great priceSurprised by some of the titles and shows I have found on here that I can no longer find on other streaming services I have paid over 3x a month for! Cheapest subscription has ads, and initially had them playing periodically throughout the shows as you watch which was like having cable all over again(ads interrupting the climax of a movie ruins the experience) and I planned on ending my subscription after one month. HOWEVER, just recently(i suppose most recent update) they have begun to show all of the ads immediately at the beginning of the show and then allowing you to watch the rest ad free. I love this new implementation, allows me to pay for the cheaper subscription and still enjoy full movies after a single 180 sec ad break in the beginning. I will definitely be continuing my subscription moving forward..Version: 2.4.5

It’s nice that it’s freePeacock has some mediocre shows and movies on its platform with only a few hits. Now that Comcast has acquired the Office, Parks and Rec, and few others, it makes the app worth downloading. Some of the downsides are that when opening the app, it always begins with the trending section which isn’t tailored to the users likes and dislikes. It displays only what Comcast deems to be important and can be biased towards mainstream media. Also, when watching and finishing an episode of a tv show, it doesn’t automatically play the next episode of the show you are currently watching. So you have to re-enter the app, which opens with the trending screen again, therefore you accidentally click what’s first on the trending page and lose your place in the show. It’s a tad irritating. It would be nice if Comcast would just allow you to continue to watch episodes of the same show and only stop it after an amount of time, similar to Netflix. If they fixed these minor bugs, I think the app would be a lot more streamlined and better quality..Version: 1.8.5

Good selection but needs updatesThe show selection is great! I haven’t had any issues streaming. Here are the things I think need to be updated: 1.) add a skip intro button PLEASE. It’s not terrible but just annoying to have to watch the intro every single episode (especially while binging). 2.) While using a Chromecast, the app automatically disconnects after one episode. If I’m trying to watch the office, I have to go into my phone, reconnect to the chromecast, find the new episode and re-cast it. Super annoying. 3.) CLOSED CAPTIONING/SUBTITLES: They shut off after almost every episode. This is extremely inconvenient for deaf people like my mom to have to realize “hey they’re talking and i don’t know what they’re saying” to see the subtitles shut off. Please make it so once you turn subtitles on, they stay on for all content on the app until you turn it off! EXTREMELY inconvenient. 4.) I like that it starts pulling up results as you’re searching but it would be more helpful to have search suggestions as you’re typing in case your result isn’t showing up!.Version: 2.1.1

Needs some quality of life improvements.This is probably my favorite streaming app just because of the shows. But design and usability is great!! Except for a few things… finding shows and movies in your library is harder than it should be. And going to episodes is super unintuitive. It takes you to season one episode one, you have to scroll left all the way until you find where you are, and if you’re trying to figure out if you’ve seen the episode, there’s no way to read a description without clicking on an episode. But than if you want to just scrub to the middle to see if you’ve seen it, you always always always have to watch at least 45 seconds of commercials. Even if you just need to see five seconds. Also… don’t fall asleep while watching because it doesn’t pause after a few episodes like Netflix. I played through almost two seasons because I fell asleep and it kept playing all night. Yeah so if they fix these things, than I’ll give Peacock like a 4.7 out of 5. Super super good..Version: 2.5.4

LOVE the content, but problems with playbackGo team 🌈Peacock 🦚 for providing AWESOME content — all my favorite Bravo shows, every season, even every season of Bethany’s spin offs! 👏🏼👏🏼👏🏼 I also love the variety of Indie movies with great celebs and directors! 🥳🥳🥳 Now — the problem with playback. When I watch Peacock on my TV through my Xfinity connected set top/DVR cable box, everything works fine. No problems with the time tracking, (ie if you are 30 mins into watching the program, it accurately displays the progress). BUT — while watching the same show or movie on my iPad or iPhone (not necessarily picking up where I left off on one device and watching it on another — that works great and is an awesome feature!), I can be 30 mins into a show, yet the progress bar is stuck on the time from the last commercial break. Then if I try to rewind, it makes me watch the entire commercial break AGAIN. It has happened where I wind up being forced to watch more commercial time than actual content time in one 30 minute show!! Also, sometimes I will get all the way to the end of a program, and it won’t auto start the next episode. Any progression feature (rewind, FF, etc) tapped will trigger ANOTHER commercial break!! Lastly, can’t you remove commercials altogether for premium subscribers? Hopefully this progression issue gets fixed QUICKLY 🙏🏼🙏🏼! It’s REALLY ANNOYING to have to sit through so many commercials every time you rewind!!.Version: 1.0.11

Decent service, real poor app qualityFirst off, I do love the peacock service - I appreciate the shows available and as I pay for the full subscription I’ve been enjoying the content without ads. The streaming quality has been good for me. I do agree with another reviewer that the reload time is obnoxious, if I pause the video and come back to it. Pausing and returning usually takes the video back 15 seconds which is very frustrating. Also, I’m frustrated that I can’t have the app running in the background while doing something else on my phone. Netflix lets me turn my phone off and just plays the show as audio, which allows me to listen to the show without draining my battery. This seems like a very basic user functionality that all apps should have these days, but I understand that if the app was maybe rushed to production that it’s not there yet. I would appreciate this being fixed for an update. I also wish the app had a homepage where I could save shows for later. It’s frustrating having to remember what I was interested in or having to use the search bar every single time I want to find a show. I also would like an option to hide the main page, which currently shows news and stuff like that. It should be a customizable front page or I should be able to hide the news/sports so that they’re not what I see when I first open the app. I will keep paying for this for a few months in the hopes that the app will get better..Version: 1.2.3

Good content, terrible layoutAs a sitcom enthusiast, the content here is probably the best in regards to the other streaming services available. This is, of course, subjective and I’ll let others judge for themselves if the content is for them or not. Something that isn’t subjective is the awful layout. It’s also been fairly clunky switching between the top tabs. Multiple devices and other people share my sentiment. The overlays during currently streaming content are huge and intrusive. The constant nag screen asking if I’m still there is absurd. I can’t stress enough how all streaming services need an option to turn this off. HBO Max definitely got this part right. Video quality of the streams could also be better. Again, no settings to change any of this. I pay for good internet, at least give me the option to get the most out of it. In summation, the content of the service is 5/5. The structure, layout, and functionality of the app is 1/5. Long way to go. Figure it out..Version: 2.2.2

THE WORST APP EVEROnce I was sitting on my couch and Aisa this app on the App Store so I bought it of course I had to sign in it took me so long I could not find a password and it kept saying this you Artie use this password something went wrong try again later and I can’t do it so I finally got in to the app and I’ll look for Harry Potter because it’s my favorite movie and I found it so watch it 1000 times and then I decided to go to temple run and I came back to the app two minutes later and it was gone of my favorite movies we’re gone so I delete the app and signed in again I looked it was gone so it was not good at all so I’m writing this review and just so you know Peacock is my least favorite app and it is horrible horrible horrible horrible and half of it and half of the moviesLike they make you get premium for it and it’s a horrible app!!!!!!!!!!!!.Version: 1.4.4

Sports content layout could be betterI subscribed to peacock for FIS ski racing. I enjoy all of the content but have a couple small issues. The most recent race is placed at the very end so if I want to watch a replay of the Jan 8 GS race I have to start in October and go through all the races to get to it. Kind of annoying on the Apple TV. Coverage of FIS racing is split up into first and second runs which is understandable but this morning I watched part of the replay of a first run and didn’t get to the live coverage of the second run in time before it concluded. No way to watch the second run until they put up the replay, which seems like it’s taking a really long time. In the meantime they posted short “highlight” reels with info that spoils the results of the race right in the headline. Overall I’m glad that these events are available to watch at all in the US and hope that Peacock continues or even expands its coverage..Version: 2.12.1

Great, beeps little improvementsI am so far enjoying the app, love that it’s free with commercials but you can pay to remove them. The app itself needs little quality of life improvements however 1. When you download multiple episodes of a show you cannot auto play the next episode even if it’s also downloaded, you have to back out and reselect the next one 2. Your continue watching page is not on the opening page of the app, you have to select browse just to see what you’ve already been watching, I feel my recent viewing should be the first thing I see so I can quickly resume my shows 3. I don’t quite understand why some episode downloads have such brief time limits, it isn’t the biggest issue but I downloaded some P&R and it started a two day countdown so I have to hurry and watch them even though I’m paying to be able to watch them offline.Version: 2.3.2

App Works Good on iPhone, Not So Good ElsewhereI enjoy the shows I can watch on my iPhone. Great selection, and plays back anything without a hitch. However ... ... I also like to play videos on my much larger TV. Now we have a problem. My iPhone 11 Pro Max running the latest version of iOS refuses to play any videos from this app on any TV. It will still play on my iPhone, while the TV shows a freeze frame of where I started the video. The audio comes from the TV as it should, though. When I try to play a video on my TV from an older device, it doesn’t play on either screen, though I can still hear audio from the TV. It still plays on my device properly while not plugged into a TV. I have several other streaming video apps, and all work the way they’re supposed to. Peacock is the only one that doesn't. I was hoping the latest update would fix this problem. It didn’t..Version: 1.0.9

Peacock chooses your next movieI would have rated peacock 5 stars however I do not like that peacock now starts playing what it wants after your movie is done, that’s very annoying because it instantly adds it to your continue watching list as well. Usually something I have NO intention of watching. I am quite capable of choosing my next show. I absolutely dislike this new update feature and would like it to be put it back to letting the consumer be making their own choices. I will repeat, this new setup is Highly annoying. It seems like a dirty trick to increase our streaming time as most other streaming applications go back to the home screen when a movie ends thus decreasing streaming use. It feels like an unfair thing you’re doing. So will you have the guts to show this review, and be fair to the consumer and at least give an option that disallows anything but series to continue playing. I wondered why my streaming activity went up..Version: 2.5.3

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