Peacock TV: Stream TV & Movies Customer Service

Peacock TV: Stream TV & Movies Positive Reviews

I am impressed with great improvements in accessibility for the blindNot too long ago, I was very hard on Peacock because I love NBC. They were the first channel I started following when I got my first television back in 1985. When I found that there was no accessible contact with only description I was very disappointed. I have been working with the app and discovered more and more thing accessible even with my home service Cox Cable where I can only get audio description on primetime shows when they’re aired but not with replays through their app or their TV app. That’s or their app or their phone app. But Peacock is growing Malaysian bounds and I am finding is born works as well. Are you find unfortunately that there’s not a setting that I have found where I can leave audio description on. Every time a new episode of a show or series I’m watching comes on I must go into the audio settings and shoes sound English with a deer stands for audio description. It would be great if there was an option to leave I need a scription on all the time for those of us who use it. This is a great app with lots of different shows and I am truly impressed this is the Peacock I expected keep up the great work. Jim from Gainesville Florida I’m dictating so please forgive any dictation errors.Jim from Gainesville FLVersion: 3.5.12

Love/Hate RelationshipLet me start by saying you guys have a fantastic library of shows and movies to choose from, and that was the main reason I started a subscription. However, please try to work on fixing all of the bugs and just chaotic disasters that are your streaming service… I’ve been patient and I’ve given you time because I knew you were new to the streaming scene, but myself and many other people have paid you guys money every month since you started for a while now…so please…FIX THE BUGS! About the only device this app works fine on is my phone, ANYTHING else and it’s unwatchable. If I started a movie on my phone earlier in the day and then decide to watch later on my PS4 your app has noooooo idea how to pick up where I left off. And you can forget about fast forwarding to where I was…the app will nearly freeze my entire system until I force close it. I never write reviews, I always read them and think people are obnoxious and have too much time on their hands, but maybe I finally understand that your voice needs to be heard sometimes. I love your app! Just make it less buggy! I’ll keep funding y’all in the meantime, but help a fan a veteran fan of The Office out!.V1R1D1AN_K1NGVersion: 2.11.5

App Functionality Needs Major ImprovementI absolutely LOVE the content on Peacock. It’s very quickly becoming my favorite streaming application. That being said, the functionality of the app can be terrible. I have tried this app on MANY different data sources: Wi-Fi, Verizon Wireless, Visible Wireless, Straight Talk Wireless, Personal Hotspot, etc., & it takes FOREVER to load no matter what source I use. When opening the app, it’ll sometimes say that “There was a problem loading the Peacock app. Try again” or I’ll go to watch a video & it will take a very long time to load or it’ll just boot me back out to the main menu altogether, which is just frustrating. When I pause a movie/show & my screen goes dark or to sleep, it’s very difficult to restart video. When I open my phone/tablet to restart video, it’ll have the Play, Rewind, Fast Forward buttons on screen with a black background, then it has to load until it shows a paused picture of the video I’m watching & displays the Play button again, & I then have to press Play again. However, if my screen goes dark again before it’s finished loading, I have to do it all over again, with the black background on the screen. I would LOVE to see an update to fix the double “Play” issue, but also the buffering issue. I still recommend this app to everyone I know though! Thank so much!.KatiieGoldVersion: 2.12.1

AdsI definitely love love this app and it’s amazing how all these good movies are here and it’s all completely free but there is one thing and only one thing that keeps on bothering me. No it is not the ads, I understand that those are necessary to gain some money but whenever an ad does come up once it is done the movie/show you are watching skips forward a bit and if you try to rewind it to see the part you missed, the app makes you watch the same ads again for a second time. This is quite annoying because there are some parts of the movie that get skipped but some times that part is important but you are not able to see it. I am not asking for you to take away the ads or change the thing that makes you watch ads for a second time, but all I am asking for is that you fix it so that after you watching an ad it goes back a couple seconds so that you don’t miss/forget anything or at least make it so that it takes you back to the second it stopped. Overall this app is amazing and I am loving it. 10 out of 10..XxxjjsjsheVersion: 2.7.7

Constant changes in quality and contentI am a day 1 user, waited months for this app at first never had any issues in my Apple TV or iPhone but now it’s constant errors. Most recent is just solid black screen with an outline of the channel schedule instead of puss in boots error screen occasionally. They also took away the office channel quietly a couple of days ago. Changed the reality tv “in it to win it” channel (that had huge variety in programming) into deal or no deal for over a week non stop 24/7. Just rename the channel already after nearly 250 episodes straight it’s officially the deal or no deal channel! I assumed okay maybe after they play each episode in the series I will get to see something new, sadly they just stared over from episode 1 again. Same episodes of kitchen nightmares (season 1) have been playing non stop for 5 days when it’s KN evening time block and the profit season 1. This didn’t used to be the case! There would be a mix of several seasons. I was thinking about subscribing but these are pretty major and sudden changes that make no sense. They were also what I used the app for 99% of the time. Went from being my #1 app to deleting and resubscribing to CBS all access who instead of taking away content added over 200 season of different shows last week..8432789Version: 1.0.7

Add Picture in Picture, audio descriptions & autoplay cancel.Add Picture in Picture, audio descriptions & autoplay cancel. I really want to love this app. I even paid for the commercial free version, because I love NBC so much. The content is great. Unfortunately, this app is lacking in several accessibility features. Additionally, it needs different user profiles, so that I can have a watchlist that I don’t share with the rest of my family. It will not allow me to do picture in picture, which means my shows are interrupted each time I open a message to reply. I am very disappointed that there are not audio descriptions available for most shows. People with low vision or blindness, this limits access to some great television. Finally, I have tried to work out how to cancel autoplay as a default, but I can’t seem to do it. If I do not physically tap the screen before an episode ends, the app will automatically play the next episode. This is especially frustrating if I fall asleep watching a show, only to wake up with a whole season over. Again, I really do want to love this app. Every other streaming service I have allows for picture in picture, as well as autoplay camel, and most have audio descriptions. I hope peacock gets these features soon!.CrichelleVersion: 1.8.5

The worst app I’ve ever used + worst customer supportThis is absolutely the worst app I have ever used, it has almost constant buffering issues. It constantly says that I am off-line when every other streaming app works fine. Not only that when you try to reach out to Support they are completely unhelpful. I tried over the course of a month and a half to get resolution on this and every time they had me start over from the beginning of troubleshooting and asking the same basic questions over and over even though I had an open case number. Not only that, about a third of the time the only option for Support was the live chat which did not work properly on any device or laptop so there was no way to even report an issue. After spending over 40 hours over the course of the month and a half I finally gave up troubleshooting. For a while the app seemed to be improving, but now it’s right back to having a ton of buffering errors. Hope they really work on this, it’s the most frustrating Service I have ever used and I pay for both premium and no ads..Smastri13Version: 1.4.4

Great Accessibility ProgressI am pleased to say that the Peacock app is much more accessible with screen readers than before and I thank anyone who has helped to make this happen. I have only noticed one small glitch in the current version. If you are playing a video and press the audio subtitles button, VoiceOver will not display the available options. It only gives you an option to dismiss the menu. I also noticed that in both the app and website that audio description will not stay on. Every time you open the browser or app to resume a show, and when the next episode plays automatically, the audio track defaults back to original English, meaning that you need to manually enable audio description for every episode. It would be incredibly helpful if description were to automatically stay enabled for specific profiles, and only default to original when someone disables description or switches profiles. Thank you for reading and considering..DryatofaVersion: 3.6.11

Full of glitches! First world problems…but still..The problem with this app is that it glitches constantly, even after being updated. The main issue is that it constantly loses track of what I’m currently watching. Normally when streaming content you’re able to come and go as you please, and the program keeps track of your progress. That way when you come back everything is right where you left off. However the Peacock app is noticeably bad at doing it’s job in that regard. Whether I’m starting up the app for the first time that day, or if I’m simply juggling multiple apps at once. There’s a good chance Peacock resets my progress on an episode, and even sets me back or forward by 1 episode. Perhaps even worse is the ad situation. Although I do believe the payment options match the content they unlock, there’s still an issue: If you pause during the ads and come back late enough for the ad to reload, the entire ad replays! No one wants to pay to see 75 second ads twice in a row. The bottom line is if I’m going to PAY for a service and STILL VIEW ADS, it should at least be fair, consistent and user-friendly..KIMATAKVersion: 4.4.22

It’s okay.I wanna say that they have an amazing selection on this app for tv shows and movies. However, I got the app for free with Xfinity wifi and they said I would have Peacock PREMIUM. When I think of premium I think “no ads.” Well that is NOT the case. I try to watch tv shows and an ad plays every few minutes. It plays about every 5 minutes during the show. I get a 60 second ad about 3-4 times every single 24 minutes episode. And it does not stop there. I also get 15 and 30 second ads on top of the minute long ones. So over all I’m watching roughly 10 minutes of ads every single episode??? I thought I was suppose to have premium… this is not premium. I enjoy the app, but the ads are just ridiculous. If anything, play a minute and a half ad BEFORE the episode so customers can watch a single episode in peace without interruption every 3 seconds. I gave four stars because I know how hard it is to allow such a selection without ads. But come on… I watch about 5 minutes of a show and get hit with 5 minutes of ads. It makes me not want to use the app..Greg is my dadVersion: 3.5.12

Could be better with a few easy tweaksI like peacock it’s a decent platform but there’s a few setbacks versus other apps… first, you can’t turn off auto play in settings. This I find very annoying as I can’t play my shows on my bedroom tv at night in fear that I’ll fall asleep & it’ll just keep playing & playing & playing. I can’t think of 2 other streaming apps off the top of my head where you can turn it off & it even remembers which device (i.e. it auto plays on my living room tv but then on my bedroom tv it doesn’t) This is such a stellar feature so especially with NBC pulling their shows off of all other platforms this is a huge let down that it doesn’t have this capability. Also, on the Apple TV the fast forward/backward AND play/pause tend to seriously lag. I watch tv with my mom once a week who lives far away & again on almost every other platform I can audibly get us in sync. Thanks to this lag it’s virtually impossible on the peacock app which is again very annoying. Otherwise the content is amazing & the rest of the app works well but when comparing it to others it does have shortcomings..JRebels95Version: 3.10.11

The App is AmazingHi everyone! I am here to rate this app, if you have doubts about wanting to download this app I recommend that you do. Why? Because there are rarely any ads! The ads are actually enjoyable to watch and arent repetitive. Peacock adds new movies/shows all the time and always sends you a notification to check it out. The best thing about Peacock is that when it adds new movies/shows they don’t give a due date to show when they are removing the movie. The reason why its a good thing is because, you don’t have to rush and try and watch it. But when Peacock does get rid of the show or movie they simply add it to Premium but they soon add it back so people who don’t have Premium (me) are able to get a chance to watch it. I really love this app but can you please please, take the show The Purge off of Premium so I can watch it, and the movie It off of Premium too (the one starring Harry Anderson) please and thank you! Have a wonderful day and happy New Years Eve.BhadcashVersion: 3.11.21

Best of any streaming servicesI love this app — I watch something from it every day. There are an astounding number of shows available at no recurring cost to me (I wait through 45 seconds of ads during a show’s normal commercial break). Other streaming services (cough cough Disney, CBS, etc. cough cough) have nearly everything trapped behind a paywall, and honestly I can’t afford 6 dollars here, 5 dollars there, every single month, to four or five streaming services. Frankly I do not want to sign up not only due to budget but from principle: when the writing hit the wall with companies pulling shows from Netflix to move them to their own premium streaming services, I said then that I wouldn’t sign up for multiple premium services because I saw it as the companies’ greed. And I don’t have to with Peacock, because they make so much available while being so reasonable with their consumers. So because of their model, this is one streaming service where I actually would sign up for premium just to support them..C'est moi, cherieVersion: 1.8.5

Absolutely love using this, although I wish some former WWE Network app features were availableAs a former subscriber of WWE Network since it’s launch in 2014, I automatically subscribed to Peacock when the 🇺🇸version of the standalone WWE Network closed on Easter 2021. I absolutely love everything about it, it’s the same service but only distributed through a new platform. Although I do wish that Peacock had some features that WWE Network had, such as, a way to disable autoplay completely as well as a way to clear out your viewing activity so that your continue watching category wasn’t so long and cluttered up. Hopefully these will be recommended and considered in a later app update. I also love being able to have tons of non wrestling related content available as well. So far so good have the app on both my iPhone XR as well as my Apple TV 4K and it runs smoothly on both devices..TimothyM1989Version: 3.11.21

Good Content, Sad AppI really enjoy a lot of the content on the platform so we keep using it… But the amount of times I’ve yelled at the tv that I hate this app is immeasurable. The UI just isn’t user friendly. It’s hard to tell what is actually selected at most times and if you scroll over when selecting episodes it often takes you completely out of the section you thought you were in. Just feels like the programmers haven’t ever actually used a streaming service. The final straw for me to write a review is that there’s no way to edit watch history or remove things from the continue watching section. We have completed all the seasons on a specific show with like 8 seasons and since it accidentally started over at season 1 episode 1 now it will forever be in my continue watching section. Just annoying things that could easily be fixed with some improvements that most other apps like it already offer. Hope they put the money we pay them towards improving the app at some point… or maybe we’ll just bail on subscribing..Skippy7261Version: 3.7.11

IOS app has a ways to goOn my Roku tv, this app does pretty well. On my fire tv, it does a little worse but it usually just needs an update if it’s lagging or having a problem. However, on my iPhone, it leaves a lot to be desired. Half the time “picture in picture” doesn’t work so I have to go in and out of the app to simply answer a text message or check a notification which always messes up my place and will put me half an episode ahead or behind from where I was already watching. The ads on iOS are also relentless. On my tv or laptop, if I have watched an ad and I rewind past that point, it doesn’t make me rewatch that ad, which I really appreciate but it’s sadly a different story on my phone. I probably watch triple the ads, if not more because every time I have to find where I was watching again because the app moved my place or even I try to jump back 10 seconds because I missed something, I have to watch an ad in every single slot over and over and over and it’s getting real, real old, friends..Tra168Version: 4.2.13

Needs some quality of life improvements.This is probably my favorite streaming app just because of the shows. But design and usability is great!! Except for a few things… finding shows and movies in your library is harder than it should be. And going to episodes is super unintuitive. It takes you to season one episode one, you have to scroll left all the way until you find where you are, and if you’re trying to figure out if you’ve seen the episode, there’s no way to read a description without clicking on an episode. But than if you want to just scrub to the middle to see if you’ve seen it, you always always always have to watch at least 45 seconds of commercials. Even if you just need to see five seconds. Also… don’t fall asleep while watching because it doesn’t pause after a few episodes like Netflix. I played through almost two seasons because I fell asleep and it kept playing all night. Yeah so if they fix these things, than I’ll give Peacock like a 4.7 out of 5. Super super good..IOS_user_96Version: 2.5.4

Few shows and No SupportI tried Peacock Premium for a couple of days and it was nothing but problems and commercials. I started watching season one episode one of Capture. About halfway through I had to leave the TV for a few minutes. When I came back, the episode would not resume. I may repeated attempts but it just simply would not allow me to restart the episode. So, in desperation, I went into the episodes section of Capture and episode one had disappeared. In other words, once you start an episode of one of the shows, you have to finish that episode and you can’t watch it again later. That is stupid! Also, I tried watching some of the old comedies like 3rd rock from the sun. It seem like every couple of minutes they were commercials ranging from 30 seconds to 2 minutes that I couldn’t fast forward through so I had to watch them. This is so annoying and I simply decided it was better to not have peacock at all. Don’t waste your time or money on this streaming service..Pops1951Version: 1.0.9

It’s nice that it’s freePeacock has some mediocre shows and movies on its platform with only a few hits. Now that Comcast has acquired the Office, Parks and Rec, and few others, it makes the app worth downloading. Some of the downsides are that when opening the app, it always begins with the trending section which isn’t tailored to the users likes and dislikes. It displays only what Comcast deems to be important and can be biased towards mainstream media. Also, when watching and finishing an episode of a tv show, it doesn’t automatically play the next episode of the show you are currently watching. So you have to re-enter the app, which opens with the trending screen again, therefore you accidentally click what’s first on the trending page and lose your place in the show. It’s a tad irritating. It would be nice if Comcast would just allow you to continue to watch episodes of the same show and only stop it after an amount of time, similar to Netflix. If they fixed these minor bugs, I think the app would be a lot more streamlined and better quality..TheGrendel13Version: 1.8.5

Generally I like it, but room for improvementThere’s a lot of catalog content and they seem to be increasing originals. The live content is nice. The interface, while in the general style used by most of the streaming services now, needs work. The intuitive search function by alphabet can give some wonky predictive text and it can take a bit longer to find a show (Bad example but you get the point: The OFfice ≠ Days OF Our Lives). Not sure if the algorithm is still learning me after a year, but I don’t watch Bravo reality…quit showing me a genre I’ve never watched. My biggest frustration is wanting to go to a series page for a show I’m in progress on. There’s no way to stop the ep and back out to the series page…you have to go to the search to find the page. Maybe I’ve been spoiled by how when you resume something on Netflix, it takes you to the series page, but only one click from there to resume your show..DannyPKCVersion: 4.5.11

The streaming is fineBut I decided to watch one of the offered feature films and in large block letters I was given an announcement “this film is offered for peacock TV users with no commercial interruptions“ so I started watching the film. A film which I am familiar with so when all of a sudden I am in the back room and suddenly the audio of something completely unrelated to the film starts up, sure enough there is a commercial being shown. I don’t mind a service that has to show advertisements occasionally as long as it is clearly defined when these advertisements are supposed to be and that they tell the truth whenever a film is supposed to be offered free of advertising. I find this not to be true at all. If I am told that I am going to be allowed to watch something without ads then I expect to see no ads. I understand the need for advertisements, really. But this is not acceptable..XweAponXVersion: 1.4.4

Good selection but needs updatesThe show selection is great! I haven’t had any issues streaming. Here are the things I think need to be updated: 1.) add a skip intro button PLEASE. It’s not terrible but just annoying to have to watch the intro every single episode (especially while binging). 2.) While using a Chromecast, the app automatically disconnects after one episode. If I’m trying to watch the office, I have to go into my phone, reconnect to the chromecast, find the new episode and re-cast it. Super annoying. 3.) CLOSED CAPTIONING/SUBTITLES: They shut off after almost every episode. This is extremely inconvenient for deaf people like my mom to have to realize “hey they’re talking and i don’t know what they’re saying” to see the subtitles shut off. Please make it so once you turn subtitles on, they stay on for all content on the app until you turn it off! EXTREMELY inconvenient. 4.) I like that it starts pulling up results as you’re searching but it would be more helpful to have search suggestions as you’re typing in case your result isn’t showing up!.SubssjbVersion: 2.1.1

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Peacock TV: Stream TV & Movies Negative Reviews

Terrible tvOS appIf I could avoid using peacock, I would, but there are too many good shows. However, it is still a painfully bad experience. On iOS/iPadOS there is no Picture in Picture support, which is very annoying, and sometimes the audio breaks and I have to exit the thing I’m watching and reopen it. That is annoying, but not too bad. tvOS is the real problem. It works terribly with the new Siri remote. Normally you can go back or forward ten seconds, but with the new Siri remote there is no way to do that. Clicking the forward and back buttons will bring up an orange symbol to go back or forward 10 seconds, but it won’t do anything, and it won’t go away until you tap somewhere else on the remote. If I had this problem in any other app, it would be slightly annoying, but I would just use the normal method of swiping (or rotating with the new circle gesture on the new Siri remote) to get where I need to go. Not only does peacock not support the new circle gesture, the swiping is terrible. This is probably the biggest problem with peacock. Tiny finger movements that would get me forward or back 4 seconds or so in the Apple TV app do nothing. But as soon as I start swiping my finger enough for peacock to react, it moves too fast for me to get even close to what I want. I can end up full minutes away from my target. This has been a problem with the old and new Siri remote, and it needs to be fixed..HMK48718Version: 2.4.5

Peacock TV?! Yeah right.So they bought out WWE Network, they segment the shows and present it like garbage in comparison to the previous app and then I try to watch a show, whilst containing as much rage as possible only to find disappointment. THE APP DOESNT SUPPORT HDMI PORTING! How can you have “TV” in your name AND NOT SUPPORT A WELL KNOWN AND QUITE COMMON TV STREAMING DEVICE?! “Peacock IPhone/Android” should be the name, otherwise it’s just false advertisement - if I can’t stream to my TV, this is the biggest digital wooden nickel situation I’ve ever found myself in. This is horrible. If you’re going to buy out the main streaming service to something that has a full blown culture behind the profession, then do your best to support it or otherwise give it to someone who has the gaul or even the slightest intention to do so. I’ll tell you one thing, my family can’t watch a cell phone together and it’s unreasonable to expect something so asinine. For such a selection of material to watch, I honestly can’t believe in 2021 this is an issue. Peacock “TV” - false. This is frankly pathetic and I won’t be renewing my subscription, hopefully someone who cares will do some justice to this completely ridiculous fumbling and vague handling of the term “TV” - television, as in NOT A PHONE. At best they’ll fix it because people had to complain, at worst WWE will have to stay with them and they’ll find some other way to be completely dysfunctional with an appropriate requisite. Dense..The_Real_Big_BossVersion: 2.3.2

Deleting content out of no where.I had been using Peacock for a while now to watch some older content. After seeing some advertisements about older shows such as Twilight and fifty shades of gray and Harry Potter, i decided to purchase a subscription. I was very thrilled to rewatch all these for many platforms don't have all these together. I started Twilight yesterday and continued watching in the next day for there is 4-5 different movies to the series. But today in the middle of watching it I peacock kicked me off the platform and rebooted itself and I could no longer FIND twilight in the search bar or my most recently watched. It literally disappeared. I checked it on the tv because I have a roku connection to the same peacock account as well and I could no longer find it. I am very disappointed and annoyed due to the fact that I just signed up 3 days ago for the peacock subscription and now these shows that were advertised are magically gone. Before signing up the subscription indicated that I will have access to all content with ads since I only paid for the 4.99 subscription. What is going on? Why did twilight disappear from your content and also there's absolutely no way I could get a hold of customer service for you only provide a robot that's doesn't lead you anywhere..LnoemyVersion: 3.1.3

Clunky, slow app. Not gonna pay just for the Office.I love The Office. And Parks & Rec. But there are just way too many steaming services now and paying for all of them to watch one or two shows is just ridiculous. So I’m not paying for this one. The free content on Peacock is abundant, but it’s mostly shows that no one wants to watch or that you can watch for free on the Hallmark Channel or wherever they now show Murder She Wrote. Not exactly cutting edge programming. If this was an excellent app, I might have been interested. But it is clunky to operate, not very intuitive, and slow. So. Slow. It can take 5+ minutes to search for, find, and start playing a show. All while I’m watching those little rainbow dots go in circles. And the app freezes and crashes a lot. Not usually during a show, but definitely a lot while navigating the app and searching. We have super fast internet (more than a gig in speed to our house) and have no problem getting Netflix or Prime to load fast. Even CBS All Access is faster. Personally, I hope we will soon see consolidation in this space so we can see our favorite shows without having to subscribe to a dozen different services. And as those apps compete against each other, Peacock will not be a winner. NBC, you gave it a try. Now I hope you will license your best shows to Netflix and let us watch while you earn royalties for doing nothing..CTCVAVersion: 2.1.1

Okay…?1. Okay I had peacock on my TV and I enjoyed it so much! I decided to download it on my iPad for a long car rides and stuff like that, it worked the first couple hours I had peacock keep in mind I’m not in the car, then peacock started getting really slow! Like I would click on a show I wanted to watch and it was just sit there and load for like 10 minutes straight. that’s not what I’m here to pay for. If I’m gonna pay for Peacock, then it better work and load correctly. I know I’m not the only one with this issue, so if y’all could please fix this issue. 2. If we’re paying a lot of money a month for Peacock, I don’t feel like there should be ads every minute! i’m paying for Peacock to get the experience with all the TV shows. I shouldn’t have to watch two minute long ads. 3. It kind of Clickbait it on the all the shows they have! I’ve looked for many of the shows that I’ve been told that would be on peacock. but yeah, no luck finding them. currently, I’m wanting A refund I’ve had the apps for about three months now, and they’re charging me even with all the glitches lags, and the amount of Clickbait they have. currently on my state of mind right now, and I am deleting Peacock! I’m not paying all this money for a crappy experience..XoxoprxppyVersion: 4.3.21

No English AudioWatching Yellowstone Season 3 Episode 5 and all of a sudden it switches to Spanish Audio. I attempt to go into closed captioned and make sure English subtitles and English Audio is selected and there is no English available. I go to the previous episode and see English audio is available. I go to the episode 6 and no English audio is available. I go out of Yellowstone and select BelAir and it plays English. I select another title and it plays English. I unplug the TV for 60 seconds, I then unplug the modem and routers, I delete the Peacock app and reinstall. I attempt to contact Peacock customer service and there are more than 99+ customers in front of me and then so get kicked out of que telling me no agents are available. I saved the transcript. I took screenshots of the issues. I have been troubleshooting for over an hour and a half. It does the same thing on all devices. I have a headache and I need to go trudge through the snow and cold now to take care of our own animals. Not a fan Peacock right now. Fix your glitch and when this stuff happens, you should be sending emails to your customers letting them know what’s going on and posting it on your website. We would like a free month for the aggravation and less than adequate customer service. Thank you..Big Oaks FarmsVersion: 3.3.11

Rather clunky appI am late getting the app. But after having it for about 4 months I am surprised by how poorly the app is designed and works. Take searches, very slow, and doesn’t automatically load suggestions as you type. Also, It is the slowest app on my iPad to open and load, I almost think it crashed with just those 6 dots floating. But then the app loads, only to take a long time to switch to another screen, like when browse is selected or opening settings. One would expect a better user interface and faster app coming out of an entertainment/tech company. Feels like the app isn’t a priority. Would be nice if it allowed for multiple “users” like spouse and kids as we like different shows. Lastly, they should re-think commercials. I’m not against commercials and like them if it means affordable subscriptions. But the commercials are too long. It’s not the good old days of network tv. They should redesign how commercials work for the modern age. Right now I just look at my phone during commercials. So, my conclusion is that it’s an app to go to when there is a show you want to watch, ie: Yellowstone, but not an app you GO TO to find something to watch. Good luck. You’re behind the eight ball and other apps are doing this a lot better..St. BozmanVersion: 1.6.5

Absolute garbageThe app design is terrible. They really try to force their stupid feed concept on you, and make finding specific programs or checking what’s playing at a certain time (live sports) a frustrating experience. All of that earns this app a single star rating. Regarding the service itself, I sincerely hope that it either fails or NBC loses/sells the rights to Premier League broadcasting. They have nearly ruined the ability to enjoy my favorite sport, and I find my favorite team in that sport to constantly be thrown on the Peacock premium service. Good job NBC executives, you’ve messed with my ability to watch a game I love without paying $5 a month for an otherwise awful service that is completely unworthy of subscription. You are the worst, NBC. UPDATE: I broke down and started paying this year so I could watch more games. Amazingly (or not), this terrible service and it’s live sports component do not offer the ability to pause, rewind or record. I could see no record option because extended data storage can become complex, but creating a buffer around an event’s schedule times to allow pause, resume, rewind and fast forward is pretty standard stuff. Once again, this app and service as a whole are awful. Still a 1-star experience..Gcain99Version: 2.9.2

Charging me extra…Dear peacock first of all it’s very difficult to find help using the app I looked for a contact customer service or anything of that nature of contact us button and it seems to be very hard to access from the app at least I couldn’t find it Secondly I pay extra to not have to watch commercials bad as I’m sitting here watching my program I keep getting interrupted every few minutes by a commercial how does this happen I am paying not to have to watch commercials maybe you need to look into this I figure writing a review is the only way to get your attention and that probably won’t work either- I am still having shows with commercials and I pay for ad free - cannot figure out how to contact help - one show was called All of Me - the other was called Eat Up - Girl on fire was another - I have been paying for ad free shows since opening my peacock account and I have always had commercials this is not right - I cannot figure out how to contact help and cannot get help with this - the help category on the app only helps with parental controls - I need help - I should get what I pay for - can a developer contact me thru my sign up email please?.Chipper121Version: 2.10.21

I wish I could give this app less than 1 starThis app is a complete cash grab. They decided to split up Premier League coverage between Peacock and NBCSN. So now you need two different subscriptions to watch games. To make it worse, you can’t stream from your iPad or iPhone to your television. It’s just completely baffling to me why they’re making it harder to watch these games. I remember being so pleased with NBCSN’s coverage of the premier league when they first started a few years ago. Now, I can’t wait for another network to pick up the deal. The constant division of all these apps you need just to watch your games/shows is exhausting for the consumer. I’m sure in a few years NBC will come out with yet another app requiring another monthly subscription. “Download Peacock 1 to watch the first half of this soccer game, and make sure to download Peacock 2 to watch the second half!!! Each one is only $7.99/month!!! Post match coverage will be on NBCSN Gold, so make sure you’re subscribed to that as well, which is on top of your subscription to NBC Sports!” Meanwhile NBC is wondering why people pirate everything online. I know I’m just a lowly consumer, but I think if you make it easier to watch what we want, that’s how you gain customer loyalty. NBC is doing the opposite of this. Thanks NBC. Very cool..749602715Version: 1.4.4

Garbage Service for Football FansI signed up for peacock as a way to watch the “best” matches in the premier league. Over the past 3 months, I’ve barely been able to watch any. The only matches shown are the lower league dwellers. Why pay for games I don’t even want to watch? What happened by showing all the mouth watering games of the prem? Unfortunately without cable or an alternate cable service there is no way to only watch the premier league. ESPN crushed it with their low cost service of serie a, bundesliga, European qualifiers, etc. but NBC can’t seem to put aside its greed. Although NBC’s prem coverage is arguably the best coverage of all leagues in the US. ALSO, let’s talk about the technical aspect of peacock. Firstly it doesn’t work on my chrome cast which is a huge bummer, either I need to start up my PS4, laptop, or I’m stuck on handheld. Secondly it buffers like a madman. Ultimately this is not the solution. The premier access app was much better. Keep football separate from all the nbc nonsense no1 wants to watch. People will gladly pay 5-10 bucks for an all encompassing premier league only app. At least I would, just cut the fat and give people what they want. Till next time nbc. Just dumped your app and service as it serves no point in my life..Quasar fillinghamVersion: 2.3.2

Olympic coverage with peacock free and premiumI downloaded peacock when it first came out and loved it! It was great for watching shows like Dateline and stuff and I recently decided to get peacock premium due to the Tokyo olympics as the free version didn’t have what I thought the premium version would (live coverage of the events). When upgrading I found that nothing changed with the app itself and the Olympic coverage remained the same. The app on my phone or even my streaming box did not change and did not offer any additional items other than letting me rewatch things like the opening ceremony which was hidden behind the premium paywall. The Olympic section on peacock is confusing and horribly designed. There is no way to find the events and their times or schedule and whether or not they would be streamed on peacock or a different service (live nbcsports). The live coverage on the channel section is also bad because they only do highlights which is not what I want to watch, I want to see the full coverage of the events. I feel scammed after enduring all of the ads saying that premium was the ultimate way to watch olympics sports coverage is false. I wish I could get my money back for paying for premium..AdamfaVersion: 2.7.7

The app is an atrocity, and don’t get me started on their customer service.Yesterday I purchased a premium subscription so I could watch the newly released Halloween. I used Apple Pay and my card was successfully charged. Eager to watch the film, I rush over and press “watch” only to find myself forwarded to the “purchase a premium subscription” screen. No big deal right? The app was probably just glitching out or something. Well, I head over to peacock’s web page and it’s doing the exact same thing: telling me that I need to purchase premium. Oddly enough when I try purchasing it over again, it prompts me with a subscription renewal message! So, do I have it or don’t I?! If that wasn’t enough of a headache, my experience only got worse. Customer service is non-existent here. The online chat is a bot that tells you to wait for an agent but it’s a lie: you won’t get a hold of anyone. So, if you’re having any issues with charges you’ll have to take them up with apple or your bank. If you’re having issues with the service itself? Well, that will never be resolved seeing as though peacock is a blank faced entity that is apparently run by nobody. I will never be subscribing to this service ever again..Edvvard S.Version: 2.9.3

Decent streaming service, TERRIBLE appThe streaming service itself is decent, but this review is for the app specifically (both iPad and Apple TV). For some annoying reason, the app uses its own player rather than the iOS one, which means you can’t use any of the iOS features such as Picture in Picture or AirPlay. When I have a keyboard connected, I can’t use the space bar to play or pause like I can in pretty much every other streaming app. If I pause the video and use another app and then come back, it can often take up to 15 seconds for the video to load again before I can play. My biggest complaint with the app/service is when auto playing the next episode, about 70% of the time the next episode will start somewhere in the middle and I have to manually rewind it back to the beginning. It’s a good thing I’m only re-watching a show I’ve already seen multiple times before so nothing gets spoiled for me, but if I were watching a new show and had something spoiled because of this bug, I would be very upset. All things considered, once I finish watching the show I’m currently watching, I’ll be canceling my Peacock subscription. The content available to stream does not outweigh the numerous annoyances and complaints I have with the apps..KevintstephensVersion: 1.0.11

Streaming is decentThe streaming is okay. Haven’t had issues. I have issues with them imposing the app on us in order to watch the Premier League. How is it that so far we’ve HAD to stream to watch the champions of England play 2 of the top teams? The biggest games should be available on TV where the majority of people already pay to watch the EPL. Putting them on the Peacock app is pretty upsetting and likely an attempt to boost their subscriptions to justify putting more big games on the app after NBCSB Gold failed. Additionally, I can’t even use air play because it’s restricted and there’s no app for my 2019 samsung tv. Having a toddler and crawler, we keep wires hidden and out of reach. So, airplay alike is a must. But if I want to watch this on the tv, I have to bring wires out and end up spending half the time keeping the kids from grabbing the wires or pushing buttons on the laptop. Pretty big waste of money if you ask me. They pay insane amounts to win contracts to get the rights to the games but then want us to pay additional for the big matches in addition to the main channel that’s supposed to show the best games. ....It’s like if I pay for HBO but then forced to pay extra for Game of Thrones...oh, and I wouldn’t easily be able to watch it on my tv..Jbram63Version: 1.2.3

App issuesI was so excited to become a Peacock Premium member so that I could enjoy shows like New Girl and Chicago PD, but I’ve quickly switched to disappointed. The app is constantly glitching while I watch shows, which results in me having to reboot the app several times per use. For example, if I’m watching season 1, episode 1 of a show, it will randomly glitch and jump forward to the next episode without warning. Then, when I go to the episode list to backtrack, the episode list is out of order and I’ve lost all progress on that episode. When I click back on the episode I was watching, it automatically starts a countdown to skip to the next episode and even though I click “cancel” it jumps ahead two episodes. Then it kicks me out of the episode list and makes me start the process again. It’s been incredibly frustrating, and I’ve tried everything I can think of to help the system reset: my app is updated, I’ve restarted my phone, used Wi-Fi and data, rebooted the app, and nothing works. I’ve already cancelled my premium subscription so that it will not renew after this month, unfortunately.Josie7714Version: 4.4.22

Skips episodes and switches moviesIos and Xfinity flex fail to play. Reviews sound like this is an issue on all devices. If you do anything on your phone/tablet while watching - pause, rewind, click a notification, check time, adjust brightness or volume, etc… literally anything, 3-10 seconds later the episode will skip to the next episode. Often happens without any triggers at all, or during an ad, and it’s hard to detect what happened. I only figured this out while rewatching a show. If I hadn’t seen it before I would have no idea and miss at least 50% of the content. When this happens on a movie, you’re forced to sit through 2 minutes of ads, only to view another 2 minutes of ads then find out it had already skipped to a different movie. Awful playback. You can’t pause or rewind when this happens because it causes it to happen again, which is comical but infuriating. If you plan to pause or do anything else on the device, you’re going to have a really bad time. Got this app to rewatch bates motel- love that show, and loved watching it on a different platform… rating 1 star in hopes this is fixed, seems everyone experiences this problem..Can't access InstagramVersion: 3.10.11

Worst streaming appOk so is 2020 and you create a streaming app that cannot be casted to a smart tv. Is it me or is that not just dumb. I might have expected this 10 or maybe 5 years ago but in 2020 if you are making a streaming app you better make sure it can cast to a tv. My tv does not get the peacock app so it would have been nice to just air play it. It’s not preferable but it works. But you crated a streaming app that cannot do this. What kind of stupid are your programmers that thought “hey let’s create a streaming app that cannot be casted. There’s a brilliant idea”. Also the app navigation is kinda clunky. I do like one of the original shows but I hate watching it on my phone. For the first few episode I kinda was able to make it cast but when I tried last night i could only connect the sound. One again. What a dumb move at not adding the ability to cast to smart TVs. Why is this not a thing. Hell even the dumbest cable app have figured out the value of allowing there content to be casted. But the big nbc universal company cannot get this one small thing right. You are loosing the streaming war my friends and all because you where to dumb yo not add one feature that allows people to watch your shows on there big TVs..Spiritbob67Version: 1.0.11

False advertisementI had originally downloaded this app on my tv to watch the harry potter movies that were advertised for free, then i later realized that the movies were taken off of the platform. so i had just forgotten about the app. then i had found out that Peacock was streaming all episodes of The Office for free...or so i thought. after watching the first two seasons of the show, i was surprised that i found out that i had to pay $4.99 a month to finish the rest of the show. when Peacock had advertised their app, they said that EVERYTHING; absolutely everything would be free..later on this was too good to be true, because i had to pay to watch certain shows. basically, this would be considered a scheme or scam. while i was on the platform watching shows, there were ad breaks. i’m fine with ad breaks, it’s just that the ads were placed randomly throughout a show or movie. these ads were not placed in their designated “ad break cuts”. they were often placed in between sentences or in the middle of a scene. overall this app is not what you think it is. it is just a scam. i advise you to NOT waste your money on this platform, there are many other alternatives..Please dont do it sis😞Version: 1.8.5

Sadly missing basic video playback features its competitors haveI noticed that Peacock is starting to get 4k/UHD content which has interested me in actually using this streaming service (because video quality matters in today's day and age), but its implementation is incredibly poor. I use an Apple TV 4K, and one of the best features on the device is the ability to "Match Content" and "Match Frame Rate." This allows apps to tell the Apple TV to change its frame rate and dynamic range output to match that of its video source. This is great because 24hz content is not sent over a 60hz signal and causing judder, and SDR content is not being sent to the TV as an HDR signal or vice versa. The Peacock app does not take advantage of this feature though, which means if I want 24fps HDR content to display at the proper frame rate and dynamic range then I have to manually change my system settings before going into the Peacock app. This is not a friendly design. A massive company like Comcast/Universal should want their content to displav properly on devices. It's very disappointing that this is a product they feel is acceptable while virtually every other streaming service allows for this feature..NlabendeiraVersion: 3.10.11

NBC: Notoriously Blatant CringeI’m only 31 but, even in my lifetime, I have never seen a downfall of quality so steep since the Detroit Lions going nowhere with Matthew Stafford and Calvin Johnson. The Office was the last great show on there. NBC knows that, and that’s why the company shoves it down everyone’s throats to this day. The comedy is so terrible, I’ve recently found TikTok creators I would highly compare their greatness to Bill Murray and Adam Sandler. For the last ten years, I’ve come to the conclusion that Lorne Michaels either has dementia or is such a dull boomer because he’s the only person in the world that finds Seth Meyers funny. This is the same Lorne Michaels that vouched for Jimmy Fallon to be the successor of Jay Leno and the new host of the American classic “The Tonight Show”. This is the same Lorne Michaels that banked the future of his legacy Saturday Night Live on droll and out-of-touch losers, such as Mikey Day, Bowen Yang, and Cecily Strong. Here is a warning to anyone who wants to go into show business and still have a single shred of dignity in their lives: DO NOT WORK FOR NBC AND ANY COMPANY THAT THEY OWN! You might as well work on The Daily Show with South Africa’s Least Funniest Person, who makes Die Antwoord seem like that country’s Abbott and Costello..Drytshirt7Version: 3.8.22

Just awfulUPDATE: SUBSCRIPTION CANCELED. The application won’t even start today…hasn’t worked since last night…Just a line of little rainbow colored dots bouncing on the screen. And of course it stopped working the day after the auto payment was charged to my credit card! The application is inexpensive and has a lot of great content, but it is NOT worth the time and aggravation. UPDATE: this is such an AGGRAVATING app. Why Is the “continuing watching” feature not working on the television?!?!?! If I wanna watch a show on my phone, it’ll save where I stopped watching, but since I’m watching on my smart TV, not only is it not saving where I stopped watching…it’s not even saving the show that I was watching! Each update to the application seems to make it worse and worse. The app worked absolutely perfectly while I was watching for free. But as soon as I linked my card and paid for access, I can’t get thru a single episode of anything. It’s ridiculous. It buffers CONSTANTLY. Also, maybe make the selector a dark black box or something. You can’t tell which show you’re selecting when you’re scrolling. It’s incredibly difficult to select the show you want..Nickname 1 Nickname 2Version: 2.5.3

Reviews paid forRead the 5 star reviews because these overly happy people sound like they work for NBC (probably paid for). App is absolute garbage and the fact that I have to pay $10 to watch legitimately ONLY the Office (without ad’s) is just stupid. Not even worth it for Premier League because they separate everything. This service needs to fail; point blank. NBC boasts 25 million subscribers but refuses to tell anyone how many people are actually paying outside of the free subscriptions. That should be the only sign you need to understand it’s pretty sub par in terms of content and it’s delivery of said content. Not too mention Xfinity users were auto-signed up for the service. There’s probably millions who didn’t sign up but had it free with their Xfinity cable package. Peacock is a cash grab & they needed the office to boost their numbers. They won’t turn a profit this year or next and will hopefully die out. It’s a useless service that has very few shows/movie they could have made more money from simply leasing the rights out (the office). Let it die off so the consumer can get back to watching NBC owned content from competent streaming giants with already proven models and care for their consumers. Save your money..StayAway-KloverVersion: 1.8.5

Terrible AppI need to start this by saying the content on Peacock is AMAZING!!!! I will not stop putting poor reviews on this app though. Watch it on your tv or anything other than a phone. I am literally watching shows and having them stop randomly and the next episode starts 5-10 minutes of an episode starting. I have shows I have watched before that I listen to while at work and can’t even begin to describe the pure anger and hatred I have towards this app when it changes to another episode without any prompting whatsoever. Please just fix this app. I don’t understand how not a single other streaming service I have has this problem except Peacock which, unfortunately for me, is the one I want to watch the most. DAILY it is cutting the the next episode of a show I’m watching within 15 minutes of it even starting. I really just need you guys to hear this so you can (hopefully) fix it. If I were ever to stop subscribing to peacock it would be purely based on the poor performance of the app and nothing else because the content on here is everything I and my family want. Like I’ve said in my past reviews of this app, FIX THE APP!!!!!.Theo0708Version: 4.4.22

What is this, the year 2000?This app is the absolute WORST app I have dealt with in 20 years. Whoever the hell designed this app needs to be fired and seriously consider a career change. Unless you have a very specific device to stream this service on, GOOD LUCK. First, getting it to play on our tv was like attempting brain surgery as a GED drop-out. Second, the content struggles to play worse than a no-armed wrestler. Third, if the app fails to load after commercials it just reverts back to the previous stopping point. This happened 3 straight times before we just gave up. That’s when I started searching for and easily finding reviews saying the exact same things over and over and over. A show that should have taken an hour to watch took over an hour and 45 min to finish. I’d rather buy every single show and movie on this app (from another service) rather than attempt to watch them on Peacock FOR FREE. Anyone considering Peacock, RUN AWAY AS FAST AS YOU CAN. If somehow this review makes it to anybody in the tv/movie industry, pull your content from this app before people start turning their crosshairs on you! Take this thing out back and put a bullet in it, put us ALL out of our misery. HORRIBLE!!!!.Awfulllllll!!!!!!!!Version: 1.0.5

Doesn’t even support TV playbackBarely has any channels for the Live TV section and the app doesn’t even support TV playback. For background noise and general television watching (I don’t watch much cable TV but I enjoy background noise during chores/work) I use the types of apps that give free TV. I have three of these apps and have used several others. Peacock’s layout and aesthetics best the other apps but overall the app does not. There are barely any channels and even though every single other app I’ve used supports screen playback through apple adapters, Peacock does not. It’s almost like they purposely ruined that part. If I’m trying to watch Live Tv: it stays a black screen with audio or completely freezes but if I click over to “movies” it’ll show on screen through the adapter. That’s pointless, I’m trying to watch live tv on tv. Every other app has more channels and allows the channels to be played through an adapter/outside source instead of freezing it. This means movies/shows/etc that aren’t live won’t work either (if they do then what’s the difference)..SincerelyjacsVersion: 3.6.11

Horrible ExperienceWhen paying for a streaming ads should not appear... ever. Now that NBC acquired WWE, things are only going to get worse for wrestling fans. Forget about being able to seamlessly comb through the rich history of wrestling like on the WWE Network because on Peacock there’s only a fraction of of what the WWE network had and NBC will not deliver more content until August (and that’s after they edit and remove content NBC doesn’t approve of). If you want to skip ahead to a certain match, well, you’re going to have to sit through 30-60 seconds of commercials each time you scan back or ahead. Aside from the time waiting for ads that only make you hate the product are finished playing and lack of wrestling content, NBC’s “woke police” are combing through the entire WWE Network catalogue and removing whatever doesn’t meet 2021’s “standards”, so expect many memorable events in wrestling history to either be omitted or edited by NBC. If Peacock removed ads for premium subscribers and brought in everything the WWE Network catalogue contained and more, then this app might be worth continuing, until then, Peacock is a clunky mess of an app..E.GordoNYCVersion: 2.3.2

Trashy Cash GrabAt least when some big corporations take full advantage of a fanbase they give a reasonable product, with a good interface, and enjoyable content. In the case of Peacock TV, they have taken our built up love of a product that they have spent time promoting, with hosts and talent that we now care about, and bastardized it to the last degree. This app is horrendous, nearly impossible to navigate or to play on your TV. What once was abundant free access to channels, shows and games, has now moved all behind multiple levels of a pay-wall. But wait, here’s the kicker, it’s not available on nearly HALF of all streaming content providers such as Roku, Amazon’s Fire Stick, Samsung’s Smart TV, LG’s Smart TV, and others. Spare me with the “You can just watch it on your phone” or “Watch it in your browser”. These products were previously free or abundant to watch on many NBCUniversal channels, and instead you must pay to watch them on this garbage can of an app, in the sake of competition which will clearly fail this corporation and their product. Don’t download, don’t pay for this service. Find a stream of the EPL games online, save your cash. They certainly don’t deserve it..C.ekisVersion: 1.0.11

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