Peacock TV: Stream TV & Movies Customer ServicePeacock TV LLC

Peacock TV: Stream TV & Movies Customer Service

Download Peacock, NBCUniversal’s streaming service. Peacock has all your favorite culturedefining
entertainment, all in one place.

With Peacock, stream new movies and thousands of critically acclaimed TV shows — including
Bel-Air, Days of our Lives, Yellowstone, and The Office — plus exclusive Originals and current
programming from Bravo and NBC.

Stay up to date with live news and stream all your favorite live sports and events including
WWE, NFL Sunday Night Football, golf, Premier League and so much more.

Here’s what you get with PEACOCK:

• Instant access to hundreds of movies from major Hollywood studios such as Universal, DreamWorks Animation, and Focus Features.
• Thousands of hours of TV series, including full seasons of buzzworthy faves and bingeworthy classics.
• Peacock Channels – playing your favorite entertainment and news. Scroll less and watch more with the SNL Vault, Fallon Tonight, NBC Sports on Peacock, WWE, NBC News NOW, TODAY All Day, True Crime, and Dateline 24/7.
• Hit Spanish-language TV shows and news from Telemundo.
• Up to 6 personal profiles to optimize your viewing experience.

Upgrade to PEACOCK PREMIUM ($4.99/month) for even more of your Peacock favorites – every
movie, episode, and season, plus stream live sports and events. More to watch. More to love.

• Stream new movies from theaters and full seasons of exclusive premium TV like Yellowstone and The Office.
• Every WWE Premium Live Event —including Royal Rumble and WrestleMania—plus series, docs, and the WWE Vault.
• Exclusive Peacock Originals, including Bel-Air, A Friend of the Family, The Real Housewives of Miami, Pitch Perfect: Bumper in Berlin, Dr. Death, Poker Face, and more.
• More live sports, including exclusive Premier League soccer matches, figure skating, golf, NFL Sunday Night Football, and supercross.
• The streaming home for your Bravo faves, including The Real Housewives of Beverly Hills, Top Chef, and more.
• Dedicated Hallmark Media Hub featuring live and on-demand programming from Hallmark Channel, Hallmark Movies & Mysteries and Hallmark Drama.
• Current-season NBC hits like the One Chicago franchise, The Voice, Law & Order: SVU, Young Rock, and Saturday Night Live.
• Unlimited access to the entire library of Kids and Family entertainment.

With PEACOCK PREMIUM PLUS ($9.99/month), get everything included in Peacock Premium as
well as:

• Stream Peacock ad-free.*
• Stream your local NBC channel, 24/7.
• Download available titles to your mobile device and watch later, anywhere.

*Due to streaming rights, a small amount of programming will still contain ads (Peacock
Channels, events, a few shows and movies, and local content).

Content availability may vary over time.

Please note: Use of the Peacock app is limited to the United States and its territories. Video is accessible via 3G, 4G, 5G, LTE and Wi-Fi networks. Data charges may apply.

If applicable, subscription charges begin after any promotional period of Peacock Premium/Peacock Premium Plus concludes. You will be charged on a recurring basis as described above, minus applied offers plus applicable taxes. Your subscription will auto-renew until you cancel. Cancel at any time by visiting your account in the Peacock App. By subscribing, you agree to the preceding subscription terms and our Terms of Use and Privacy Policy below.

Upgrade at www.peacocktv.com
Terms of Use: www.peacocktv.com/terms
Privacy Policy: www.peacocktv.com/privacy
Customer Help: www.peacocktv.com/help
Your Privacy Choices: www.peacocktv.com/do-not-sell-my-info
CA Notice: https://www.peacocktv.com/ca-notice

This app features Nielsen proprietary measurement software, which will allow you to contribute to
market research, like Nielsen’s TV Ratings. To learn more about our digital measurement products and
your choices in regard to them, please visit http://www.nielsen.com/digitalprivacy for more
information.

Peacock TV: Stream TV & Movies App Comments & Reviews

Peacock TV: Stream TV & Movies Positive Reviews

I am impressed with great improvements in accessibility for the blindNot too long ago, I was very hard on Peacock because I love NBC. They were the first channel I started following when I got my first television back in 1985. When I found that there was no accessible contact with only description I was very disappointed. I have been working with the app and discovered more and more thing accessible even with my home service Cox Cable where I can only get audio description on primetime shows when they’re aired but not with replays through their app or their TV app. That’s or their app or their phone app. But Peacock is growing Malaysian bounds and I am finding is born works as well. Are you find unfortunately that there’s not a setting that I have found where I can leave audio description on. Every time a new episode of a show or series I’m watching comes on I must go into the audio settings and shoes sound English with a deer stands for audio description. It would be great if there was an option to leave I need a scription on all the time for those of us who use it. This is a great app with lots of different shows and I am truly impressed this is the Peacock I expected keep up the great work. Jim from Gainesville Florida I’m dictating so please forgive any dictation errors.Version: 3.5.12

Love/Hate RelationshipLet me start by saying you guys have a fantastic library of shows and movies to choose from, and that was the main reason I started a subscription. However, please try to work on fixing all of the bugs and just chaotic disasters that are your streaming service… I’ve been patient and I’ve given you time because I knew you were new to the streaming scene, but myself and many other people have paid you guys money every month since you started for a while now…so please…FIX THE BUGS! About the only device this app works fine on is my phone, ANYTHING else and it’s unwatchable. If I started a movie on my phone earlier in the day and then decide to watch later on my PS4 your app has noooooo idea how to pick up where I left off. And you can forget about fast forwarding to where I was…the app will nearly freeze my entire system until I force close it. I never write reviews, I always read them and think people are obnoxious and have too much time on their hands, but maybe I finally understand that your voice needs to be heard sometimes. I love your app! Just make it less buggy! I’ll keep funding y’all in the meantime, but help a fan a veteran fan of The Office out!.Version: 2.11.5

App Functionality Needs Major ImprovementI absolutely LOVE the content on Peacock. It’s very quickly becoming my favorite streaming application. That being said, the functionality of the app can be terrible. I have tried this app on MANY different data sources: Wi-Fi, Verizon Wireless, Visible Wireless, Straight Talk Wireless, Personal Hotspot, etc., & it takes FOREVER to load no matter what source I use. When opening the app, it’ll sometimes say that “There was a problem loading the Peacock app. Try again” or I’ll go to watch a video & it will take a very long time to load or it’ll just boot me back out to the main menu altogether, which is just frustrating. When I pause a movie/show & my screen goes dark or to sleep, it’s very difficult to restart video. When I open my phone/tablet to restart video, it’ll have the Play, Rewind, Fast Forward buttons on screen with a black background, then it has to load until it shows a paused picture of the video I’m watching & displays the Play button again, & I then have to press Play again. However, if my screen goes dark again before it’s finished loading, I have to do it all over again, with the black background on the screen. I would LOVE to see an update to fix the double “Play” issue, but also the buffering issue. I still recommend this app to everyone I know though! Thank so much!.Version: 2.12.1

AdsI definitely love love this app and it’s amazing how all these good movies are here and it’s all completely free but there is one thing and only one thing that keeps on bothering me. No it is not the ads, I understand that those are necessary to gain some money but whenever an ad does come up once it is done the movie/show you are watching skips forward a bit and if you try to rewind it to see the part you missed, the app makes you watch the same ads again for a second time. This is quite annoying because there are some parts of the movie that get skipped but some times that part is important but you are not able to see it. I am not asking for you to take away the ads or change the thing that makes you watch ads for a second time, but all I am asking for is that you fix it so that after you watching an ad it goes back a couple seconds so that you don’t miss/forget anything or at least make it so that it takes you back to the second it stopped. Overall this app is amazing and I am loving it. 10 out of 10..Version: 2.7.7

Constant changes in quality and contentI am a day 1 user, waited months for this app at first never had any issues in my Apple TV or iPhone but now it’s constant errors. Most recent is just solid black screen with an outline of the channel schedule instead of puss in boots error screen occasionally. They also took away the office channel quietly a couple of days ago. Changed the reality tv “in it to win it” channel (that had huge variety in programming) into deal or no deal for over a week non stop 24/7. Just rename the channel already after nearly 250 episodes straight it’s officially the deal or no deal channel! I assumed okay maybe after they play each episode in the series I will get to see something new, sadly they just stared over from episode 1 again. Same episodes of kitchen nightmares (season 1) have been playing non stop for 5 days when it’s KN evening time block and the profit season 1. This didn’t used to be the case! There would be a mix of several seasons. I was thinking about subscribing but these are pretty major and sudden changes that make no sense. They were also what I used the app for 99% of the time. Went from being my #1 app to deleting and resubscribing to CBS all access who instead of taking away content added over 200 season of different shows last week..Version: 1.0.7

Add Picture in Picture, audio descriptions & autoplay cancel.Add Picture in Picture, audio descriptions & autoplay cancel. I really want to love this app. I even paid for the commercial free version, because I love NBC so much. The content is great. Unfortunately, this app is lacking in several accessibility features. Additionally, it needs different user profiles, so that I can have a watchlist that I don’t share with the rest of my family. It will not allow me to do picture in picture, which means my shows are interrupted each time I open a message to reply. I am very disappointed that there are not audio descriptions available for most shows. People with low vision or blindness, this limits access to some great television. Finally, I have tried to work out how to cancel autoplay as a default, but I can’t seem to do it. If I do not physically tap the screen before an episode ends, the app will automatically play the next episode. This is especially frustrating if I fall asleep watching a show, only to wake up with a whole season over. Again, I really do want to love this app. Every other streaming service I have allows for picture in picture, as well as autoplay camel, and most have audio descriptions. I hope peacock gets these features soon!.Version: 1.8.5

The worst app I’ve ever used + worst customer supportThis is absolutely the worst app I have ever used, it has almost constant buffering issues. It constantly says that I am off-line when every other streaming app works fine. Not only that when you try to reach out to Support they are completely unhelpful. I tried over the course of a month and a half to get resolution on this and every time they had me start over from the beginning of troubleshooting and asking the same basic questions over and over even though I had an open case number. Not only that, about a third of the time the only option for Support was the live chat which did not work properly on any device or laptop so there was no way to even report an issue. After spending over 40 hours over the course of the month and a half I finally gave up troubleshooting. For a while the app seemed to be improving, but now it’s right back to having a ton of buffering errors. Hope they really work on this, it’s the most frustrating Service I have ever used and I pay for both premium and no ads..Version: 1.4.4

Great Accessibility ProgressI am pleased to say that the Peacock app is much more accessible with screen readers than before and I thank anyone who has helped to make this happen. I have only noticed one small glitch in the current version. If you are playing a video and press the audio subtitles button, VoiceOver will not display the available options. It only gives you an option to dismiss the menu. I also noticed that in both the app and website that audio description will not stay on. Every time you open the browser or app to resume a show, and when the next episode plays automatically, the audio track defaults back to original English, meaning that you need to manually enable audio description for every episode. It would be incredibly helpful if description were to automatically stay enabled for specific profiles, and only default to original when someone disables description or switches profiles. Thank you for reading and considering..Version: 3.6.11

Full of glitches! First world problems…but still..The problem with this app is that it glitches constantly, even after being updated. The main issue is that it constantly loses track of what I’m currently watching. Normally when streaming content you’re able to come and go as you please, and the program keeps track of your progress. That way when you come back everything is right where you left off. However the Peacock app is noticeably bad at doing it’s job in that regard. Whether I’m starting up the app for the first time that day, or if I’m simply juggling multiple apps at once. There’s a good chance Peacock resets my progress on an episode, and even sets me back or forward by 1 episode. Perhaps even worse is the ad situation. Although I do believe the payment options match the content they unlock, there’s still an issue: If you pause during the ads and come back late enough for the ad to reload, the entire ad replays! No one wants to pay to see 75 second ads twice in a row. The bottom line is if I’m going to PAY for a service and STILL VIEW ADS, it should at least be fair, consistent and user-friendly..Version: 4.4.22

It’s okay.I wanna say that they have an amazing selection on this app for tv shows and movies. However, I got the app for free with Xfinity wifi and they said I would have Peacock PREMIUM. When I think of premium I think “no ads.” Well that is NOT the case. I try to watch tv shows and an ad plays every few minutes. It plays about every 5 minutes during the show. I get a 60 second ad about 3-4 times every single 24 minutes episode. And it does not stop there. I also get 15 and 30 second ads on top of the minute long ones. So over all I’m watching roughly 10 minutes of ads every single episode??? I thought I was suppose to have premium… this is not premium. I enjoy the app, but the ads are just ridiculous. If anything, play a minute and a half ad BEFORE the episode so customers can watch a single episode in peace without interruption every 3 seconds. I gave four stars because I know how hard it is to allow such a selection without ads. But come on… I watch about 5 minutes of a show and get hit with 5 minutes of ads. It makes me not want to use the app..Version: 3.5.12

Could be better with a few easy tweaksI like peacock it’s a decent platform but there’s a few setbacks versus other apps… first, you can’t turn off auto play in settings. This I find very annoying as I can’t play my shows on my bedroom tv at night in fear that I’ll fall asleep & it’ll just keep playing & playing & playing. I can’t think of 2 other streaming apps off the top of my head where you can turn it off & it even remembers which device (i.e. it auto plays on my living room tv but then on my bedroom tv it doesn’t) This is such a stellar feature so especially with NBC pulling their shows off of all other platforms this is a huge let down that it doesn’t have this capability. Also, on the Apple TV the fast forward/backward AND play/pause tend to seriously lag. I watch tv with my mom once a week who lives far away & again on almost every other platform I can audibly get us in sync. Thanks to this lag it’s virtually impossible on the peacock app which is again very annoying. Otherwise the content is amazing & the rest of the app works well but when comparing it to others it does have shortcomings..Version: 3.10.11

The App is AmazingHi everyone! I am here to rate this app, if you have doubts about wanting to download this app I recommend that you do. Why? Because there are rarely any ads! The ads are actually enjoyable to watch and arent repetitive. Peacock adds new movies/shows all the time and always sends you a notification to check it out. The best thing about Peacock is that when it adds new movies/shows they don’t give a due date to show when they are removing the movie. The reason why its a good thing is because, you don’t have to rush and try and watch it. But when Peacock does get rid of the show or movie they simply add it to Premium but they soon add it back so people who don’t have Premium (me) are able to get a chance to watch it. I really love this app but can you please please, take the show The Purge off of Premium so I can watch it, and the movie It off of Premium too (the one starring Harry Anderson) please and thank you! Have a wonderful day and happy New Years Eve.Version: 3.11.21

Best of any streaming servicesI love this app — I watch something from it every day. There are an astounding number of shows available at no recurring cost to me (I wait through 45 seconds of ads during a show’s normal commercial break). Other streaming services (cough cough Disney, CBS, etc. cough cough) have nearly everything trapped behind a paywall, and honestly I can’t afford 6 dollars here, 5 dollars there, every single month, to four or five streaming services. Frankly I do not want to sign up not only due to budget but from principle: when the writing hit the wall with companies pulling shows from Netflix to move them to their own premium streaming services, I said then that I wouldn’t sign up for multiple premium services because I saw it as the companies’ greed. And I don’t have to with Peacock, because they make so much available while being so reasonable with their consumers. So because of their model, this is one streaming service where I actually would sign up for premium just to support them..Version: 1.8.5

Absolutely love using this, although I wish some former WWE Network app features were availableAs a former subscriber of WWE Network since it’s launch in 2014, I automatically subscribed to Peacock when the 🇺🇸version of the standalone WWE Network closed on Easter 2021. I absolutely love everything about it, it’s the same service but only distributed through a new platform. Although I do wish that Peacock had some features that WWE Network had, such as, a way to disable autoplay completely as well as a way to clear out your viewing activity so that your continue watching category wasn’t so long and cluttered up. Hopefully these will be recommended and considered in a later app update. I also love being able to have tons of non wrestling related content available as well. So far so good have the app on both my iPhone XR as well as my Apple TV 4K and it runs smoothly on both devices..Version: 3.11.21

Good Content, Sad AppI really enjoy a lot of the content on the platform so we keep using it… But the amount of times I’ve yelled at the tv that I hate this app is immeasurable. The UI just isn’t user friendly. It’s hard to tell what is actually selected at most times and if you scroll over when selecting episodes it often takes you completely out of the section you thought you were in. Just feels like the programmers haven’t ever actually used a streaming service. The final straw for me to write a review is that there’s no way to edit watch history or remove things from the continue watching section. We have completed all the seasons on a specific show with like 8 seasons and since it accidentally started over at season 1 episode 1 now it will forever be in my continue watching section. Just annoying things that could easily be fixed with some improvements that most other apps like it already offer. Hope they put the money we pay them towards improving the app at some point… or maybe we’ll just bail on subscribing..Version: 3.7.11

IOS app has a ways to goOn my Roku tv, this app does pretty well. On my fire tv, it does a little worse but it usually just needs an update if it’s lagging or having a problem. However, on my iPhone, it leaves a lot to be desired. Half the time “picture in picture” doesn’t work so I have to go in and out of the app to simply answer a text message or check a notification which always messes up my place and will put me half an episode ahead or behind from where I was already watching. The ads on iOS are also relentless. On my tv or laptop, if I have watched an ad and I rewind past that point, it doesn’t make me rewatch that ad, which I really appreciate but it’s sadly a different story on my phone. I probably watch triple the ads, if not more because every time I have to find where I was watching again because the app moved my place or even I try to jump back 10 seconds because I missed something, I have to watch an ad in every single slot over and over and over and it’s getting real, real old, friends..Version: 4.2.13

Needs some quality of life improvements.This is probably my favorite streaming app just because of the shows. But design and usability is great!! Except for a few things… finding shows and movies in your library is harder than it should be. And going to episodes is super unintuitive. It takes you to season one episode one, you have to scroll left all the way until you find where you are, and if you’re trying to figure out if you’ve seen the episode, there’s no way to read a description without clicking on an episode. But than if you want to just scrub to the middle to see if you’ve seen it, you always always always have to watch at least 45 seconds of commercials. Even if you just need to see five seconds. Also… don’t fall asleep while watching because it doesn’t pause after a few episodes like Netflix. I played through almost two seasons because I fell asleep and it kept playing all night. Yeah so if they fix these things, than I’ll give Peacock like a 4.7 out of 5. Super super good..Version: 2.5.4

Few shows and No SupportI tried Peacock Premium for a couple of days and it was nothing but problems and commercials. I started watching season one episode one of Capture. About halfway through I had to leave the TV for a few minutes. When I came back, the episode would not resume. I may repeated attempts but it just simply would not allow me to restart the episode. So, in desperation, I went into the episodes section of Capture and episode one had disappeared. In other words, once you start an episode of one of the shows, you have to finish that episode and you can’t watch it again later. That is stupid! Also, I tried watching some of the old comedies like 3rd rock from the sun. It seem like every couple of minutes they were commercials ranging from 30 seconds to 2 minutes that I couldn’t fast forward through so I had to watch them. This is so annoying and I simply decided it was better to not have peacock at all. Don’t waste your time or money on this streaming service..Version: 1.0.9

It’s nice that it’s freePeacock has some mediocre shows and movies on its platform with only a few hits. Now that Comcast has acquired the Office, Parks and Rec, and few others, it makes the app worth downloading. Some of the downsides are that when opening the app, it always begins with the trending section which isn’t tailored to the users likes and dislikes. It displays only what Comcast deems to be important and can be biased towards mainstream media. Also, when watching and finishing an episode of a tv show, it doesn’t automatically play the next episode of the show you are currently watching. So you have to re-enter the app, which opens with the trending screen again, therefore you accidentally click what’s first on the trending page and lose your place in the show. It’s a tad irritating. It would be nice if Comcast would just allow you to continue to watch episodes of the same show and only stop it after an amount of time, similar to Netflix. If they fixed these minor bugs, I think the app would be a lot more streamlined and better quality..Version: 1.8.5

Generally I like it, but room for improvementThere’s a lot of catalog content and they seem to be increasing originals. The live content is nice. The interface, while in the general style used by most of the streaming services now, needs work. The intuitive search function by alphabet can give some wonky predictive text and it can take a bit longer to find a show (Bad example but you get the point: The OFfice ≠ Days OF Our Lives). Not sure if the algorithm is still learning me after a year, but I don’t watch Bravo reality…quit showing me a genre I’ve never watched. My biggest frustration is wanting to go to a series page for a show I’m in progress on. There’s no way to stop the ep and back out to the series page…you have to go to the search to find the page. Maybe I’ve been spoiled by how when you resume something on Netflix, it takes you to the series page, but only one click from there to resume your show..Version: 4.5.11

The streaming is fineBut I decided to watch one of the offered feature films and in large block letters I was given an announcement “this film is offered for peacock TV users with no commercial interruptions“ so I started watching the film. A film which I am familiar with so when all of a sudden I am in the back room and suddenly the audio of something completely unrelated to the film starts up, sure enough there is a commercial being shown. I don’t mind a service that has to show advertisements occasionally as long as it is clearly defined when these advertisements are supposed to be and that they tell the truth whenever a film is supposed to be offered free of advertising. I find this not to be true at all. If I am told that I am going to be allowed to watch something without ads then I expect to see no ads. I understand the need for advertisements, really. But this is not acceptable..Version: 1.4.4

Good selection but needs updatesThe show selection is great! I haven’t had any issues streaming. Here are the things I think need to be updated: 1.) add a skip intro button PLEASE. It’s not terrible but just annoying to have to watch the intro every single episode (especially while binging). 2.) While using a Chromecast, the app automatically disconnects after one episode. If I’m trying to watch the office, I have to go into my phone, reconnect to the chromecast, find the new episode and re-cast it. Super annoying. 3.) CLOSED CAPTIONING/SUBTITLES: They shut off after almost every episode. This is extremely inconvenient for deaf people like my mom to have to realize “hey they’re talking and i don’t know what they’re saying” to see the subtitles shut off. Please make it so once you turn subtitles on, they stay on for all content on the app until you turn it off! EXTREMELY inconvenient. 4.) I like that it starts pulling up results as you’re searching but it would be more helpful to have search suggestions as you’re typing in case your result isn’t showing up!.Version: 2.1.1

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