EbtEDGE Customer Service

EbtEDGE Positive Reviews

You need this appHi everyone. I am writing this because of an experience I had. I use my EBT card normally in grocery stores and someday I check the balance of my card and it was empty and many charges from different states and stores were made that have nothing to do with me. I also never shared my card with anyone nor use it online before. This was due to some store using card skimmer that allow them to get my card information without me knowing and it’s also due to the government not proving any security message to protect these cards. That is why any of us that use EBT cards need this app to protect your card from being used without you knowing. This app will help you to lock your card and prevent it from being used online or outside of your state which is high recommended. And when you are going to pay or use the card just make sure to unfreeze it and freeze it back after finish paying using the app. I would also like to talk about the other negative reviews regarding the app yes the is not stable and sometimes it does not work which is why I also recommend visiting the cardholder EBT edge website and login or make an account and there you will be able to average all of the features available In the app. This is not optional you need this app cause it’s only a matter of time when you will be a victim of card skimmers..Joker2-Version: 2.3.1

Best app for simple needs~I read the reviews before downloading this app, and a couple made me think it wasn’t going to be easy to use or would have some compatibility issues with my tech, but that was not the case! Honestly this app was by far the simplest app I think I’ve ever used, I also chose it because of its smaller size compared to the larger comparable app that I was looking at (ebtt fresh or something) this app is a bit smaller & therefore will take up less room on my device (iPad Air), & I’m always needing more space! So I downloaded it, opened the app, & on the first page it asked for the number on my card, & second page asked for my pin, & that was it! After two steps I already had all my info in front of me & was done! It gives you the option to stay logged in if you want to keep your info open, or logout when you’re done for anyone who prefers to keep their balances & transaction history private, it’s that SUPER simple! GREAT ease-of-use and was all I needed to get my balances anytime anywhere without having to call and suffer through the automated system hearing my words or numbers wrong. I highly recommend this app!.Heathrah01Version: 1.0.1

Ugh!I started using this app bc I get tired of calling and checking my balance. First off it was a decent app that made my life easier bc I could click bam done and everyone knows that you can’t call and check ur balance that fast lol.. but I somehow clicked validate which is annoying I don’t want to type a password to see my balance and my activity and incoming amounts, but I couldn’t find a way to get rid of validate to save my life. So I dealt with it and used it for like a year but now it’s giving me issues deleted my card and my kids P-EBT cards out and so I had to readd them. That’s annoying but not enough to make me delete the app… till now when all I get is a screen with error messages can’t get it to work at all!! So thanks but time for me to find a new app.. good luck to anyone else that’s still using this or wants to try it I truly liked this app but I can’t see anything I hope no one else is having this issue..Meghan ShearsVersion: 2.1.1

Able to finally reset, forgot password finally but please make it so you can have dark mode too.I would like to suggest the incorporation of a dark mode feature. After successfully resetting my forgotten password, I was able to regain access to the app. Prior to this, I had encountered difficulties logging in, resulting in me deleting the app and not using it for several years. To check my balance and transactions, I relied on calling the phone number on the back of the card. However, after resetting my password, I can now access the app easily, utilizing the facial recognition feature. I no longer experience any issues and can efficiently check my balance and transactions. Thank you for this because it makes it more easy to check without calling..Amoroso1984flVersion: 2.3.5

I only use it on web browser, not the app!! 👍🏽This is a game changer and everyone should have this if you have SNAP. After going through the experience of my benefits being stolen/scam I immediately sign up and it’s been the best ever since!!!! You can check your balance and protect your account by blocking internet and out of state transactions and most importantly you can lock and unlock your card when needed. Definitely recommend just don’t forget to turn off the features when using, I was out of state at Walmart and my card kept declining, I was so confused cas I kept switching the out of state feature off but I wasn’t clicking the save so it literally was still blocked 😂😂😂😂 omg so funny but that’s how great this app is.. I LOVE IT 🫠🙃🤪.MuvaStylezVersion: 2.3.1

As of posting thisI have an iPhone 14 with the recent updates, all apps updated, everything. I have had absolutely NO issues so far, seems to run smoothly, & I careful at creating & using my login information. Not sure what the other negative reviews were about, but so far I’m comfortable using the app. If anything I wish it was more like the propel fresh ebt app I used to use when I was in SC, with updates services, deals, helpful resources & even coupons! I’m happy there’s an app like this to use so I can see my balance & also hopefully see future deposits. I look forward to see future updates on this app, thank you for reading! ☺️🙏🏻💝.2genderdefenderVersion: 2.3.5

This is legit! Transaction right in your handI did have to make sure this was the correct web for EBT card information. No more going shopping without knowing what was your balance. No more walking away from a store thinking they might changed more. You can see your statements. Information on where you used the card. Amounts . If anything was returned. Balance. You can see your next payment. Report your card stolen , change your pin. Special offers, you name it. Maybe they were fixing it before but so far I’ve used it and had no problems. Works great..ShortytongaVersion: 2.3.2

EbtEDGEI love this app! Someone went into my account about 6 months ago and took pretty much everything I had in account that was just added! I did everything I was supposed to , called social services, store that it was taken from but they didn’t seem to care. I had to find police report and it was just a long process for money I’d never see again . Thankfully this app lets me change everything asap because the world is full of scammers, especially hackers! I’m just saying, it’s so much easier to use app instead of constantly having to call to change info!.Lisa&TillyVersion: 2.2.4

Works perfect!This app is incredible. I thought the 1 star reviews were concerning, but my SNAP office told me this is the only one that is up to state standard…so I gave it a try, and I’m very pleased. It’s extremely safe to use. I can freeze my card at any time and I can lock the ability for online or out of state purchases to further protect from theft. It’s very user friendly, and there’s a ton you can do on it. I 100% recommend. The 1 star reviews must be scammers or bots mad that you can lock your card at any time🤷‍♀️ If you have any concerns with EBT theft, this app will absolutely protect you against it..Just A Girl113Version: 2.3.4

Haven’t had any issues… yetI was reading the reviews and wasn’t very hopeful to say the least. There was also one review I noticed that said this was a “fake app” but I did some research and went to the actual website and found the link to this app there. So it is indeed a real EBT app, however, if you’re having issues with the app (and here’s a thought) this may sound a bit crazy but… use the mf website. It’s what I’ve used the entire time. Never saw a use in downloading yet another app on my phone. So, having issues? Delete this and go online. Save yourself the headache and unneeded angry reviews. We get it. It’s broke. We don’t need to see it over and over. Have another wonderful day. ✌🏻.STRanger2484Version: 2.0.9

Bad reviews are years old, they fixed it!I just got my EBT card so I downloaded this app to setup my pin and check my balance. Everything worked perfectly and I’m happy with it. It is a bit sparse but this just makes it easier to use because you don’t have to worry about dozens of tabs and buttons. Lets you change your pin, check your balance, and shows all the stores in your town that take the card. Most of the bad reviews are over a year old and I think they have updated it since this time. Give it a shot if you want to manage your EBT card!.RubenetteVersion: 2.0.3

What’s the big fuss?After reading most of the negative reviews, I wasn’t very hopeful for this app. I was really surprised once I downloaded the app. Super easy to register and add the free Sun bucks card we got for my daughter for the summer. It’s also nice to be able to open an app and see the balance, freeze the card, or reset the pin instead of calling over the phone or logging in through the website. App gets 5 stars in my vote! Just follow the entry field prompts and feedback messages and it shouldn’t be a problem..IronbryantVersion: 2.3.1

Great if it would load!All stars have to align perfectly in order to open this app and view your balance, transactions and future incoming funds. Other than it working/loading on extremely rare occasions, it would be perfect. Has all the information I need to see and I can easily update info, add info or seek the right support. A miniscule issue I’d mention is; If you use iOS and save your passwords, this gets saved under “fisglobal” instead of anything you’d imagine it would save under. So it took me forever to locate my own login info, which it requires you to have every time you open the app..LovePinkMaddiVersion: 2.0.7

It's a surprisingly good appWow. This app is fantastic. All I have to do is launch it, use Touch ID to log in, and my balance is right there in a large easy-to-read font. I can also easily view my transactions and see exactly where the transaction took place! In contrast, I have been using Firefox in Windows 7 for several years, and in all that time, I have never had the ability to see where the transactions took place. So, I have just come to accept that as normal. Even the balance is in a relatively small font that is nowhere near as easy to read as it is in this app. Again, I just came to accept that is normal. So, this app is much better than their website. I honestly did not expect that! Below is a list of the things that I would change: • I would make a one-tap way to always get back to Home from anywhere in the app for the purposes of viewing the balance at any time. Or perhaps it would be better to just always show the balance somewhere in the app so that you never have to go anywhere or tap anything to look at it. • On the Transactions page, I would make the balance stand out more, and I would also make it so that it is always visible at the top while scrolling down. • For this third and last point, I'm probably going to sound like I'm kidding. However, I think the app icon looks too much like a Sunny-Side-Up egg. I think that needs to change because when I look at the icon, I don't think of EBT. Instead, I honestly see (and think of) breakfast. Other than that, this app is absolutely fantastic. I honestly feel a little silly going on and on and raving about such a simple app, but I honestly believed this app didn't even exist because it's not mentioned anywhere on the FIS ebtEDGE website. So, when I found it, I thought it would be a low-quality and poorly-made app. Instead, what I have found here is a high-quality well-made app. I mean, there are too many apps out there that are just thrown together as though the app was made just so they can say they have an app. That's definitely not the case here. Well done, FIS! This app has far exceeded my expectations..Tim HuellerVersion: 1.0.1

Works great and prevents theft!App was really easy to use and register. Added my ebt account easily and the dashboard shows everything you need. All transactions are shown including when your benefits are loaded. The dash also has the option to freeze your card or change your pin at the tap of a button. I will no longer be worried about my balance and if my card got skimmed! Great anti-theft and easy to use, don’t listen to all the botted negative reviews (probably scammers)..MrsaucesteezyVersion: 2.3.4

Worst App & Worst Customer ServiceGo to reset password, I was shown four accounts my email address is linked too. I was asked which account do I need a password reset! I explained there should only be one and which one it was. I also asked for the other SCAMMING ACCOUNTS be deleted or deactivated. I was then told I only have one account, yet I am seeing three scamming accounts with miscellaneous usernames. If my benefits get stolen or my emails hacked, then I'll know this app did it to me..Exhausted SMHVersion: 2.3.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.3.6

EbtEDGE Negative Reviews

Error messageEvery few days I get a error message ! It’s stressful because I’ve always like the fact that when I’m shopping I could just open the app and be reassured of my balance so I don’t get that “holding up of the line , or awkward stare for it not going through “ this app was great I told some of my friends bout it but now I’m looking for a new one because who has the the time to stop pull out there card to call and check their balance all the time ? Not only that but you guys always making us resign in and it tells you it wrong login or password when you kno it’s not or when you do login the card is deleted . It’s frustrating I hope you guys can fix it seems like I’m not the only one with this problem. Fix it and keep it fix cause every few days you get the same message and it last longer and longer each time . Thank you in advance ..PandaBear💍Version: 2.1.1

Faulty appSomeone need to fix this app. Clearly there’s a glitch or something wrong with it if everyone is having the same issues. The app logged me out on its own. When I attempt to put in my user and password it tells me it’s wrong it also tells me my security questions are wrong and I know for sure nothing that I’m putting in is wrong because I use the same password and security questions for everything that way it’s easier for me. I called the customer support number and there’s not even a real person to talk to that can help you reset your password or account. I called the WIC office themselves and they told me there’s absolutely nothing they can do about it and there’s no one to call to fix it so yall need to get it together and get this fixed because it is a hassle to call a number and figure out your stuff over the phone with an automated system when you are in line at the store holding other customers up. It’s also very embarrassing and discouraging people already give ebt and WIC users a hard enough time as it is so it would be nice if someone could fix this problem or actually hire a real customer support team that can help people not a useless automated system..Alexis FiteVersion: 2.2.6

Doesn’t load... this is not user friendlySo I’ve had this app for nearly a month now and it’s just recently been having a problem for me. Face ID works but then it just has that spinning circle saying it’s loading yet it never does. Sometimes it won’t even do that and it’ll just say server error or something like that. At this point it’s rare for me to even use the app since it’s much quicker to actually turn on my PC and wait for it to come on and then go on the EBT website to just see transactions and such. Yes I can just text that number “BAL/MINI” and get the info but I’d rather see the more in depth info like when it’ll be posted/available and more since the basic info given in the text is blatantly confusing when you’ve never had an EBT card before. Like I said in the title it’s not user friendly well it’s even worse for those who are new to EBT cards and it makes the whole system look trash when they can’t even make a decent app. Now that it never loads I just log onto access and find the info much faster! If you have a card get this app only if you’re ready to see the 50/50 chance of you even being able to get on!.AttomBombVersion: 2.0.3

Stopped working as of today while trying to check my account.So I’ve been an Oregon EBT Cardholder for almost a year or two and have been using this app for a half a year now and just today it’s saying there’s a “new version” of this app but it’s saying I’m either up to date or it’s only giving me the option to open the ebtEDGE app rather than update it so it works for me. So yeah basically when I try to log in nothing happens and it just takes me to App Store now n does nothing but tells me I can either open it or airdrop it. Please fix this or actually get into contact with those people directly. It would be highly appreciated. Some of us literally can’t afford for mistakes like this especially when you’re already at risk of being homeless again. Gods blessings. I hope something effective can be done for the sake of the people that really rely on this card for basic human sustenance which should not ever be a luxury. It’s more than an app. For some it’s a matter of life or starvation literally. It’s a matter of necessity. It’s political of course in fact. It’s more than what it seems at the surface..Nobody important yetVersion: 2.0.7

RegistrationI’m a county worker and am required to promote this app to our users. Since I have an EBT card myself I thought I should try this app to better help our customers understand it. I was very disappointed when I couldn’t get past the registration screen! Even though I had filled out all the portions correctly, there were none showing incorrect, it would not let me press the register button. The FAQ page was not useful as it did not address the issue or add any detail as to what is required for each portion. There is no number to call or any email available for troubleshooting. It felt very frustrating to not have any tools to address the issue. I even tried deleting and redownloading the app, same issue. I tried many different combinations, changing user names, emails, passwords etc. This app definitely needs a customer support service option other than the FAQ or maybe additional information added to better address more issues. I hope in the future I can promote this app in good consciousness to our customers..Sam83748584737284Version: 2.3.2

Do not download!!!This is by far one of the most frustrating apps I have on my phone I have created a account over five times I am 1000% sure I was typing in the correct login and password having to call your cards constantly is a headache being out in the grocery store having to call and check your balance on your card is so frustrating and not only that you’re holding up the line. I feel that there is a glitch in this app looking and reading at the past comments for this app I would have never downloaded it. I gave this app one star, but if I could give it, 0 stars I would have I would not recommend you to download this app. It is not helpful, as soon as you log out of the app and try to log back in it will tell you you’re typing in the wrong information when you know that you are typing in the correct information save the headache just call the card before you go out. This app is pointless!!!.MmmrdfhrirjjeodfocvgeifVersion: 2.2.6

State Verified, Poorly DesignedA lot of these reviews that have five stars talk about the program and what it offers, but these reviews are specifically meant for the app not the ebt program (service). With that said, this app is poorly designed, and I don’t have to tell anyone who’s used it that as they could easily confirm and agree. (1) the login screen is a joke as it’s twice as wide as it should be and under the Apple iOS should automatically conform to the devices with there’s no excuse for this not happening; just poor development. This also includes any connected page with the login screen, such as changing your password or register. (2) when changing your password it’s not even possible. It always says that your password is unacceptable no matter what you put in and no times it meets the criteria (3) the functionality is app is so bare bones. It should work flawlessly, but doesn’t it looks like an application from 1995 on windows. you can have a small budget and still make a good looking app and it wouldn’t hurt if they took propels style and made it similar and their own. Lastly, I might not be a app developer. I’ve made two apps just for fun and even then I still have an app that flawless works and conforms to the screen. do better!! also reporting this to the state maybe higher then that. no excuse for a poorly designed app.UDRP01Version: 2.3.2

White label errorI’m having the same problem as the Previous reviewer. I can get nothing but a blue screen that says white label error this this server is not found… And I’ve been battling this now for three days. I can’t access the app. I just removed it from the screen, I’m afraid to delete it because I’m not sure I know how to get back into my EBT balance. so I’m thinking that this may be a little more universal problem that at first I thought. At first I thought it might just be my phone, but the longer it stays up, the more difficult it is to access anything, I’m thinking this may be a much bigger problem. When that I believe should probably be investigated. because, like the reviewer before me, I really counted on this to be able to see my balance and know where I was for the month. I hope this is helpful. I hope you can find it and I hope you can eradicate this problem before we lose all of our access to EBT edge. Thank you..JodyannasVersion: 2.2.5

Unacceptable! They have left the app this way for months nowCan’t login always shows error message, have deleted and reinstalled all. Have answered security questions as well. Have updated phone and app. Why are you not updating this bug, I see another review with the exact same error and login issues I am having as well. These are vital benefits, it’s not a choice to not have this app secure and ACCESSIBLE-do you want people in poverty, homeless people and others with children and elderly to also not have essential benefits and eat?! Oh that’s us right you do because you have choosen to not fix the app that everyone is having the same issue with! Do better !!! Rates 2 stars because up til Aug the app worked almost flawless..Thisname1Version: 2.3.5

CrashesThe app crashes and doesn't let me sign in. I went to the website instead of the app to sign in and it still wouldn’t let me. So I had to creat a new account for it to only work for a week and then crash again. So I went to the website and same results as last time it wouldn’t let me sign in even after requesting to change the password for a third time just so I can get in and see my balances. The app it self when it was working was great I was able to see my balance just through the app and get balance updates which made it so convenient for me because I am a busy mom. I liked this app better then the other Ebt balance apps but with the consistency in crashing and then not letting me sign in even on the website is just frustrating. I will update my rating and reinstall the app when the app gets fixed and starts working how it’s should. Please fix this app it was so great to have..MememimVersion: 2.2.3

FrustratedIt’s so frustrating dealing with these Benefit apps. None of them work properly. It’s like the system is playing in folks faces. I had $1100 stolen from my card and was told to download this app to prevent that in the future. But this app has been a headache, it logs me out. When purchasing groceries it is a real inconvenience locking and unlocking the card because the app isn’t working properly. I have had to step out of line numerous times because of that issue. I keep hearing that people on the program should not complain because we are being gave this or that but I beg to differ. We receive these services because of our need and it’s not okay to play with it. Either fix it or put the money back in check form and the ebt back on paper “food stamps”. I’ve been waiting almost two weeks to get those funds back, this card isn’t helping the situation and kids can’t eat you alls mess ups..HopeinfinityVersion: 2.3.1

Does not work!Just got a sunbucks card in the mail from my local EBT office. Basically an extra EBT card to help for the summer months. Being a single mom and with food costs going higher by the week, it’s definitely appreciated! It said to download this app. I registered and when I go to add my EBT account under it, it opens up a safari window where I log into my states EBT portal but after I’m logged in, it does nothing from there and doesn’t add my EBT account in the app? Rendering this app utterly useless to me if I can’t add my account on it! No wonder it has such a low rating in the App Store. 😕 I highly suggest downloading the app “Propel” instead. Easier to use for logging into any states EBT portal quickly and checking your balances, plus it’s has some other cool features on it to access. Sadly it takes another company to make a third party government program app that actually works seamlessly for its users..Tvon5432Version: 2.3.4

UselessI wish i could say no stars because it’s useless at this point. i don’t know about other states but in IL we have a big problem with scammers cracking ebt cards. (stealing the card number off of card readers and taking ALL of people’s food stamps) so i use this app because im able to Freeze my card when im not using it but for a few days now it keeps showing this error message and im unable to get in the app and unlock my card. i cant call said card to unlock or unfreeze it so its just locked and no other out sources? it’s setup to my face recognition so im not even able to just sign out and sign back in, it automatically goes to the error page. i had to delete and redownload the app which is extremely inconvenient when inside Kroger with your three children. i’ve had this app over a year now and its doing it again today. i am done. deleting the app..Boogerbear1738Version: 2.2.5

Dangerous, defective, or infected by hackersUpon opening it says: "A new version of ebtEDGE application is currently available. Please update your application from Appstore. (1500)" It has a cancel or update button underneath. However I never use these buttons on the pop-up message because the media have warned hackers or the security and surveillance apparatuses often make these pop-up on your screen and get full device access if you click them. This is why I always check the Appstore first to make sure an actual update is available as the app is claiming. In this case, the Appstore says there's no update and just has an option to open the app since it's already installed and up to date. Because of this, I will now uninstall the app and no longer trust it since it's clearly trying to gain unwarranted access to my phone, is defective, or infected by hackers..Nelson.wpVersion: 2.0.7

Accounts never show upI have 5 accounts - 1 is our family card, but we got one for each of the four kids for pEBT. Most of the time, only some of the accounts load. At the moment, I can’t see ANY of the accounts and I’ve tried over and over again. I can go on the computer and it works but I am away from home and depending on my phone for the balance so I don’t embarrass myself in the grocery line when I don’t have enough on the card I choose. It’s absolutely unacceptable when the basic function of the app is not functional. It is updated and my phone has the latest iOS. Before this long spat of not being able to see my balances, I would have given it three stars for the poor design, clunky navigation and marginal functionality but now it’s basically worthless since it’s not working at all, and not just for me..DayGlo2021Version: 2.0.6

Horrible app designFirst, signing in is a task in itself. It doesn’t let iOS store the log in info so I had to manually do it, and it requires a log in every single time the app is opened. It does not save the session if swapping between apps regardless of the amount of time. Recovering your password is a joke, just do it on the desktop. Second, it’s slow and there’s popups for live chat assistance that constantly drop down over the top menu bar so you have to clear the live chat notification every few seconds to open the settings bar. Third, the settings are non-existent. It just lets you sign out. Which is just done by existing the app anyways. Fourth, it forgets my EBT account about once a week. Conveniently while I’m checking the balance while at the store most of the time because I’m paranoid I won’t have enough at checkout and my memory is terrible so I can’t remember it very well unless I’ve checked it over and over and over and over. For being an app for a food fund for poor and disabled folks, it’s not very user friendly. It needs to be nuked into orbit and redone as an app with saved login credentials and no popups. Allowing FaceID would be a major plus. Adding my EBT card to my Wallet would be a dream. For now though, I’d just like an app that works at least half the time..PotatodinnerVersion: 2.0.2

App not working, customer service not helpingFor a few months app hasn’t opened, is stuck in initial scroll mode and doesn’t open. I now need to remove my card online restrictions due to serious health issues where I must have groceries delivered so need instacart. After many back and forths between local SNAP and FIS cardholder services (the latter who initially misdirected me to SNAP office), I found out I can change through app however this app isn’t working!!! Hasn’t been opening for months and they aren’t hearing me. Currently a number of emails (no name or number of rep given in email) with ebtedge to get THEM to change for me, but they aren’t reading my email, just giving me a new temporary passcode to login, etc. I’m in tears. I was forced to shop locally with card and had a medical event and don’t want that to happen again..Vtrm51Version: 2.3.6

App reviewThis app is terrible. And don’t get me started on the website. I can’t see transaction history or my balance on the app, I don’t even have an help option. It takes a long time to load and my card is not showing up. I try to re-enter the card but it says I already have the card setup but I can’t see the card on home. The website is slow and hard to navigate. I click on the information link and it takes me nowhere just a blank page. The customer service number is terrible too, I can’t speak to a representative if I need to and they don’t have a lot of options if you need help with something. My app looks nothing like the picture displayed and I’m disappointed whoever made this app and the website need to be fired and then the company needs to fix it and stop being cheap!.Bhadbaxby.kassVersion: 2.0.4

UnreliableI’m giving this app one star because it is so unreliable I was in the store for 20 minutes and I only bought two things only because I was trying to fix the app. doesn’t work all the time and can be very frustrating when you think that you’re just going to be in and out of the store only to find out that when you get in the store and then you go into the app that it is not working !give you an error it says that your password is wrong when you know that it’s not wrong it’s really frustrating ! Especially when you call yourself locking your card for security purposes and then when the app is not working, you cannot unlock the card so then you can’t even use your card because it’s still frozen. I’m gonna have to look for a new app.!.Dabdul3217Version: 2.2.6

Better buy still not working correctlyI opened my app today. It wouldn’t load. Finally it did and said a new version was available. I clicked update. It showed open in App Store, it still tells me to update the app. So, I think I have to delete the old app and try downloading the new version. The new help menu is awesome except the link to register your phone number doesn’t work. The last drop down menu item what if my benefits aren’t on my card, I can’t check it because the info at the bottom, atm locator, is in the way. Overall I see that improvements but there are quite a few mistakes and I don’t think it should have been released with that many problems..Amanita Bella DreamsVersion: 2.0.7

App Stopped Working!!!When I first downloaded this app everything worked fine, I never read any reviews before now but when the app started malfunctioning I then read all the reviews on the same or similar issues I was having myself. It logged me out after a while which wasn’t a big deal to me but after so many attempts trying to log back in and telling you all your information is incorrect or invalid or not finding your account all together!! I’ve never dealt with any other app that was this complicated to access in my life! They need to shut it down and start from scratch with this app!! I’m still not understanding how the mobile app doesn’t recognize my account but when I log on to the website it shows everything. So frustrating.TomeekaVersion: 2.2.7

So sick of this app no starsThis is so pointless. This app hasn’t worked correctly since probably Christmas of 2022 time period. I haven’t been able to log in in months all it says is error and that’s it. Every once in a while it’ll start to let you then say incorrect password then go right back to error message. Nobody at the office can help us. So constantly having to just hold up a line to check the balance that’s if the machine will even let you do a balance check. Since you can’t just run the card and pay the difference like you used to it’ll decline if you don’t have the entire amount or tell the cashier ahead of time how much is on the card. I don’t know anyone who’s app has worked in the last 6 months, this is insane..Jlo 💛🌻✅Version: 2.2.3

This App Doesn’t Work!!!This app doesn’t work on an iPhone X. I cannot proceed with even signing in, because the screen does not work on my phone, and there’s nothing wrong with my phone...This app isn’t/wasn’t well thought out. Fresh EBT is 100x better. This app is sterile. It’s like something out of the Soviet era...if we had had apps and internet back then. It’s a pathetic excuse for an app. The App Store should remove any app that doesn’t have at least a 3 star rating, and this one doesn’t. They make everything more difficult than it needs to be, and I’m never going to be able to get beyond it being sterile. If that’s not enough, then having to sign in every time you want to check your balance, should be enough. They’ve made this much more difficult than it ever needed to be..DesertdwllrVersion: 2.0.0

Doesn’t workUsed to work just fine I know my info and all it keeps saying invalid credentials. It’s been like this since at least July 25th. I have done everything I can on my end which tells me it’s nothing on my end. Info hasn’t changed since I created the account. Yet over and over Invalid Credentials. When I call the card number and it tells me to input my card number the system acts like I didn’t input the number it prompts me to do it again, I do and again same thing. After 3 times your disconnected the only way to get a human on the line is to choose the option or lost,stolen, or damaged card. That’s been the only way I have to check my balance..Fangtasia101Version: 2.2.3

Phone number on app for customer service doesn’t work.I’m supposed to create a pin with my new card, but I can’t even get through to anyone to create a pin with the customer service number listed on the app. It says your call cannot be completed. Please try again later. I have tried 10 times today and 20 times yesterday at different points of the day. There isn’t even a way that you can email anybody about the problem in the help section. There should be more than one phone number or someone should answer the phone. Listing a customer service phone number when the number doesn’t work doesn’t help with the app..Concerned user?Version: 2.2.9

App keeps crashing again!Update, I guess someone saw my original posted review and made an update for the app but unfortunately updating the app didn’t fix the problem, it’s still doing the exact same thing, I’ve had no problems using it for the past year, until now. Please fix the problem The app normally works fine but has been crashing all day today after I log in, it allows me to log in then says Error there’s no card linked to the account and then the app shuts down and goes back to the login screen. I can’t find anything on troubleshooting to send in a message about it or any help articles and the app is up to date. Hopefully the developers will see this and find a solution soon..DwyermafiaVIPVersion: 2.2

SUPER DISCOURAGINGI have been through all of the required steps to register both P-EBT cards for my kids including setting a pin. However, this is now the 2nd trip to the grocery store I have made where my P-EBT card was declined and failed to go through!! What good is it to have the blessing of these cards in my wallet when it provides no benefits when it comes t actually putting food in our fridge?? The customer Service number on the back of the card has ZERO way to talk to a human being and I don’t know what else to DO!!!! I called 211 and was given a number for operations but all I can do is leave a voicemail asking for help!! I can see on the app that both of my North Carolina p-EBT cards have value on them but I have no way to actually use them!! ?? Is anyone else having this problem?? Thx.Janah4Version: 2.0.2

App is glitchyAfter an update has come thru for ur app i cant loging and my security questions change each time i try and reset my password not to mention ur app is down on the weekend and is of no use till monday and im hopin i can figure this thing out and the reset id is no use i dont get thebcode or whatever it is i know one of my emails r tied to this account but it wont send me the lockout reset it just wont do snything now i may have to reregister so that i can read my balance what the heck r ppl in new york spost to do rely on an outdated app and an app that doesnt functon properly get the app straighted out will ya if u have to build the app from scratch do it stop monkeying around with ppl.Dugan98Version: 2.2.7

App Was Amazing Until It Wasn’t.I used to use this app every day recommended it to everyone, and it was an amazing app that no other app could do at the time now it’s having a glitch to where when I login and use the same password I’ve used for years which I never changed. And it would keep saying wrong password, wrong password and then it would lock me out then I would have them send me an email to reset the password and sometimes I wouldn’t even get the email and when I did, I would click on the link and it wouldn’t do anything. It would act like it’s loading but never load. They need to fix this because I would recommend this to every single one I knew but now I don’t..FallenPro_420Version: 2.3.4

Impossible to reset forgotten passwordChanged my account and after trying to re-login, it would not accept my password so I finally clicked on reset password. Sent me a link to a temporary password. Try to log back in using the temporary and asked me to reset my password using my old password, which I don't know what it is duh are you kidding me? I forgot the password in order to reset. I have to know my old password. If I knew my old password, I wouldn't have to reset it. This is nuts. I spent hours trying to resolve this and finally gave up. I deleted the app. I won't go back to trying to use it anymore. I'll just simply rely on calling the back of my car to get my balances. This app is major trouble..Gracie...S.Version: 2.3.5

Worst app I’ve ever used in my lifeI can’t even get past the application stage. I filled out my personal information and then picked out 3 challenge questions and answered them and at the bottom of the page where you’ve given a choice to click “account” or “apply”, I can’t click on “apply”!! I can see the choice, by pulling “up,” but the moment I let go, the only thing I can see is the last challenge question. It’s infuriating!! It’s obvious this app isn’t made for iPhones, or at the very least, an iPhone that was made after about 2018 or something. The State of California needs to get with the program. Computer programmers are going to need to be paid more than minimum wage if you want a decent app..ChicoMom2011Version: 2.2.4

Don’t botherMy money has been stolen over and over and over again. At this point, I think it’s probably someone working in this agency. How come before 2 am every pay day, the money just disappears even with freezing the card and changing passwords. Also this app is supposed to help with freezing the card to prevent theft but they made it so challenging to use the app. In fact it does not even open. It keeps saying wrong password then when they finally send you a reset email that is if you are lucky to get one, it will ask you a question you didn’t pick for security. I think this is all a coordinated thing to allow theft bc we can’t stop it nor prevent it..◀️🛃🛄♿️🏧💤Ⓜ️Version: 2.3.5

Worst appThis is got to be the most detrimental worst app I’ve ever downloaded on my phone I used to think that it was a good app because I had my food stamp balance and also how much was put on every month, Well I needed a statement today so I can get my rent paid for and low and behold the app is not working I cannot get into my account I could not to get any information at all dead this app is like about as worthless as a paperweight I still have yet to be able to get in my account to view my benefits or statement I had to call the DHS and have them email me a statement this app is useless and not worth having why would you want an app that lets you down when you need it the most?!?!? you wouldn’t!!!!!!!.NijcohlVersion: 2.0.6

Can never log in.I’ve only had an ebt card for about a week now. I downloaded this app when I first got my card to keep tract of my available funds. It has happened twice now in the last week that when I try to sign in it’s telling me I have invalid log in credentials. It says this for the app and the website. I save my log in info on my phone so it automatically appears. Requested for an email to reset my password and never get the email. I had to make another account to be able to sign in and it let me sign in one time. Then the next time it asked me a verification question that I didn’t even pick so I still wasn’t able to sign in. Very frustrating..Kim merkVersion: 2.3.4

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 2.3.6