Capital Group PlanPremier401k Customer Service

Capital Group PlanPremier401k Positive Reviews

MohanAmerican funds mobile app works well and has decent app features. But only problem I had is , it stops allowing me go to login after few weeks of use and give error message as contact plan admin. After I delete app and re-install it works well for few more weeks again. I request you to fix this issue, other than that good for me..User_m_0321Version: 1.6.1

It’s fine. Please read.This app is for people who have their 401ks through their employers. That’s why I was able to get in. The app itself seems functional so far. No issues. I suggest you read a bit before downloading an app that’s not meant for you (referencing all the negative reviews)..KostaskoVersion: 1.4.1

Lots of issuesTouch authentication works after 3-4 attempts, after updating new version touch authentication stopped working, tried 7-10 times. App just allows to see balance, can’t do much what’s possible in website. Needs lots of improvements..Yogip77Version: 1.4.4

Great App- User FriendlyThis is the app I have with my work 401k. It is very easy to use and very user friendly. The navigation is also really great. No complaints at all!!!!.Rick71187Version: 2.8.2

Easy ChangesI like being able to make contribution Changes so easily. The application is a very good service. Thank you! :-).DaburkeyVersion: 2.4.1

Glitchy, freezes upJust updated to the newest version after years of having no issues and the app freezes up and crashes every few minutes. So much for bug fixes..HhsshiivczszVersion: 2.2.16

Allow us to type in our desired contribution amount pleaseI should be able to type in the exact amount I want to contribute per paycheck to my retirement account without having to use an imprecise slide bar. Please fix it..Contribution amount fixVersion: 2.8.3

Capital = more simpleI have several accounts JP Morgan, John Hancock, American and Schwab and Robinhood group is by far the simplest and easiest to make changes observations in long-term planning. Thanks. Great job..ClosecallingVersion: 2.8.10

Works very smoothlyCan make changes very easily between funds.Roybob 14098Version: 2.8.15

Easy to useSimple, and easy to make corrections. One of the better sites I’ve used. Most are overly complicated - unnecessarily so..AlsawrVersion: 2.1.8

In control of my futureThe ease to review my investments and make changes accordingly has helped to achieve my retirement goals..Shel1954Version: 2.2.8

Update crash?Won’t open after update. Not happy.Drisener2Version: 2.8.12

Force closes when reviewing balanceWhen checking balance over time and changing to a different time range (YTD or 1-year, for example), the app force closes. Otherwise, the app works well..GastronomerVersion: 1.9.9

Great until updateApp worked great until ios15.1 update. The login page is unresponsive after entering ID and password. Tried uninstalling and reinstalling, no luck..TeembehrVersion: 1.9.9

Amazing appSo much easier than always logging into the website. Can print forms etc straight from the app.Cmoon007Version: 1.6.0

CommunicationCan’t get them to communicate w company and get things straightened out no money going into account.Dsmitty3545Version: 2.0.0

Awesome Easy AppThis is user friendly & I look at it way too often!.ThygxvhiescjiddVersion: 2.8.7

User friendlyThis app is very user friendly..Jarhead8084Version: 1.9.4

ReviewEasy to navigate website.Rigomortis11Version: 2.8.15

Unable to updateI can’t update it.JkariyaVersion: 2.1.0

Crash !App keeps crashing when I try and load my statement . Can you add a spot under account where we can see our account number ???.AcejetVersion: 1.6.0

This is a really good appAll the info you need at your fingertips.Deerslayer66Version: 1.8.0

Loan PaymentsI wish you could make extra loan payments from the app from your bank account..Deerhunter#47Version: 2.1.5

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Capital Group PlanPremier401k Negative Reviews

Somewhat Functional Is The Best I Can SayNot user friendly, UI is counterintuitive. It’s not easy to add or edit additional income streams (if you have a Roth IRA outside of American Funds and want to track your contributions they have a manual option, but how do I go back and edit it if I decide to contribute more?) As it stands, I’ve scaled my 401k contributions back dramatically and increased my Roth IRA contributions on the assumption that taxes will be much higher when I retire in 30 years. What’s the point of allowing me to track outside income if I can’t edit it easily so that the math reflects my current situation? To be fair, the tool is free. But the functions leaves much to be desired. If my employer did not use American Funds for our retirement, I would never ever utilize their services. It seems as if their app is designed to be opaque and difficult to use for more than the most superficial tasks, like a retirement calculator. There’s like 9000 of those online for free. I would expect more from American Funds. It never fails to boggle my mind that these companies that handle TRILLIONS of dollars a year have the most basic, bare-bones apps possible (also looking at you, Vanguard)..Ben KenonVersion: 1.6.1

The web interface is easier to use than the App.Before the App became available for iPad and iPhone, access was available through a web interface. Actually the web interface was better and now the App interface is clunky and more difficult to use. Additionally, within the App, in the area for Statements & Notices, certain document types will not open and the App doesn’t show the document type nor the type of error. For now, I just access the account on a Mac through the web interface. Much better. The App needs a lot of work..WRJ66Version: 2.0.2

Too much red tape!!When I saw that there was a mobile app so I could check my Trader Joe’s retirement account on my phone, I was naturally pleased. What I wasn’t expecting was this nonsense about asset allocation (or whatever it was the app was trying to get me to do)! All I want is a simple app that let’s me check on my retirement account and see its current value. That’s all. Nothing more. The app was deleted within a few minutes. If it’s fixed, I MIGHT download it again and give it another try..Timmeh71Version: 1.4.1

Cannot log into appThe app will not let me log into it. I have gone onto my computer and change the password so I know the information is correct every time. This is the second time it has happened to me but will not verify my account information to log me in and change my password through the app on my iPhone. It would be nice to be able to utilize this app while I am out and about..Crawl22Version: 2.1.7

Horrible AppEvery time I try to log in, it fails to accept my password despite saving it on my device. After one single attempt it says I have too many attempts. I understand security but it disables my account for 24 hours after a single attempt? Are you serious? I hope my company changes providers. I will definitely be looking for ways to roll my money elsewhere..Tee ElleeVersion: 2.2.8

The widget is not working by designBefore you guys upgraded it to the latest update the widget was working. Not it’s doesn’t even work anymore like it use to. I went to the app to turn the widget and I check it would show the information. But when refresh it it’s gone and it tells you to rest it up again. Please fix this issue..Kampfer09Version: 1.8.0

Didn’t work from the startMy literal first interaction with this app showed that it’s unusable. I tried to verify my account via cell phone, I received the text message, but the app would not advance to the next page. A few tries and now I’m stuck waiting 1 week for them to mail me the PIN. I suspect this is a sign of bad things to come from this app..Kingtut1234Version: 2.4.3

Updates took a step backwardsOld version of app was easier to navigate and to read. This version is bland and not intuitive so very difficult to find things and to make changes. It also did something to account aggregation where my other site asks for my credentials for this account upon every login..SpecterwriterVersion: 1.9.9

Out of Service AppSame as most of the other reviews. When I login on the browser, everything works fine. But when it comes to this app, it doesn’t recognize my account, so when I try to prompt it with other info like my birthday, social, etc, it ends up locking me out of my account for a day. Can’t ever use the app..4ur1aVersion: 2.1.0

Keep having to delete and download againI have had to delete the app and download it again 3 times in about 3 weeks now. It seems that every update they make I have to do this process to be able to log into the app again. App is useful and would give it 4 or 5 stars if not for this issue as it is becoming frustrating..ThdvehdbjVersion: 1.6.1

Log in problemsI can’t ever log in on the app but I can on the computer with the EXACT same information. It is very frustrating that such a prominent company doesn’t take the time to fix the app. It is another way the company can exchange money very quickly. It would be very helpful if they fixed it simply for profit’s sake, but really fix it for customer satisfaction!!.CartoonhsjfjvryfVersion: 1.4.1

Read Developer Responses here before downloading AppFor whatever reason the app doesn’t disclose up front that it won’t work for many American Funds and Capital Group portfolios. So you type in a lot of personal information then get “locked out”. But you can still log into your account on a desktop. Disappointed that this isn’t disclosed up front..WhyWyoming122Version: 1.6.3

Can’t access my account.I’ve tried to use this to access my employer-sponsored 401k info. It doesn’t recognize credentials that work fine on the web and it can’t find my profile when I enter my personal info. It’s not worth it to sit on the phone with someone to fix..Pino's MeatballVersion: 1.7.2

Can’t Log into my accountI have all the correct information but the app doesn’t let me place my birthday in the order it shows. 2 digit month and day but it accepts the 4 digit year. It keeps saying my birthday is invalid because the app places only one digit after you have scroll for it..Margie760Version: 2.2.17

This app doesn’t work for those who have a ROTH IRADisappointed that this app doesn’t work for those who have a Roth IRA. I don’t know why. I just want to make it more convenient to make a deposit on my cell phone instead of using my Desktop..ChinosanchoVersion: 2.8.2

Login button not workingFor the last few months I have significant issues with the log in button not working on the app. This is very frustrating. It won’t let me “click” it…..just acts like nothing ever happened. Can this please be corrected??.Mustangsally806Version: 1.9.9

Can’t log in.American Funds - think about this from the perspective of the customer (account holders not companies) - it’s 2019 and users expect app-based access to their finances. This should be a standard feature for all your accounts - not just a premiere feature employers pay extra for..EffemmemmVersion: 1.4.2

Can’t find my accountAs simple as that. Have a few investment accounts with them. When typing in my social, login you name it. It can’t find my account. Online in web browser I have no issues to login..ShmuelikVersion: 1.9.9

Won’t let me create accountI cannot get pass the password part when creating an account. The security part won’t allow me to create my own but won’t allow me to use the auto-generated password.MommyBearIIVersion: 2.2.0

Don’t waste your time.Capital Group, look at these reviews! No one can log in, myself included. Yeah yeah, I know, you’d like to speak with us and all we need to do is call your phone number. Here’s another idea, fix your app so your customers can log in to their accounts. Crazy talk, I know..Wombat SaevusVersion: 1.4.1

App brokenI can no longer edit my contribution or see an account details. It’s like I’m not able to actually login anymore but it’s still showing me all of my account information.KinmojoVersion: 2.2.0

Never worksThis app almost always says “error occurred, please contact representative” when trying to sign in. Incredibly frustrating. I’ve tried deleting the app and redownloading, nothing works..TiffbramVersion: 2.0.1

WARNING: possible phishing scam. Can not loginI can't login. It makes me wonder if this app is a phishing scam posing as american funds. Other people can't login either. I deleted from phone and changed my password and made sure my email and address weren't changed on my account..OrigMediaVersion: 1.4.0

Keeps crashingDoes not allow me to use certain features on app, keeps closing on its own. Deleted and re downloaded and it continues to close.Jo harVersion: 2.2.21

Obscene fees but still not enough to use the appThe 401(k) plan has the worst investment options and fees either my wife or I have had in a combined 55 years of work history, and it’s apparently still not enough to earn to the privilege of using their app..John FentonVersion: 1.5.1

Impossible to log in.I can log in to my AmericanFunds account on a PC or browser on my phone, but my user name and password are not recognized by the app. Thinking that I had to register, I tried. The app won’t even let me register..Skibby3Version: 1.6.3

Why doesn’t it show the base and capital appreciation?The app only shows a % in the return section. There is no way to see how much money you have really earned or lost in dollars..KDPG12Version: 2.8.4

Can’t log inTrying to lock me out of my account. Pretty bad app. Would be very useful to have a reliable app to access my account but I guess that’s asking too much these days..Mr. Rutherford The BraveVersion: 1.8.2

Contribution changesNeed extra money for groceries because prices are at a astronomically high price thanks to Biden/Harris and I lowered my contribution on the app 4 weeks ago and nothing ever changed..Mattyoooch's iPodVersion: 2.8.1

I’m already enrolled so why can’t I see my funds?I am enrolled. But every time I open the app it asks me to enroll. I can’t see any of my funds in the app. It’s really frustrating..Jcj bearVersion: 2.0.0

Locked Me OutCouldn’t recognize my login info, even with my SS, date of birth, and last name. It locked me out of my account. This is a silly app made by silly people..MynameisabeybabyVersion: 2.7.1

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