Just Dance Controller Customer Service

Just Dance Controller Positive Reviews

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Just Dance Controller Negative Reviews

I love just dance but it was hard to connect itI have been playing just dance since 2022. It’s always been easy to just go onto the game and start playing. I noticed that my iPhone wouldn’t connect to my Xbox series x. I have tried everything. I have turned everything off except for my WiFi. I have redownloaded the app a million times. I checked my internet on my Xbox and phone. They were on the same network but it still wouldn’t connect. I even tried there older apps but it still wouldn’t connect to my Xbox. I removed the quick resume on my Xbox for the game a million times. I even used the barcode on the screen it shows you. I also read some of the reviews and tried them but it still wouldn’t connect. If anybody could help me and tell me solutions that would be great. Otherwise I just wasted 75 dollars. 😭.✨LYN✨Version: 25.0.3

All the wrong movesWent to drop $85 on the ultimate version of Just Dance 2023. Found out game was NOT released for Xbox One, which means Kinect support is dead. Versions of this game were released well past end-of-life for Nintendo Wii - no doubt because it had decent motion controls and an overall better play experience compared to some other consoles, regardless of the fact it didn't have the latest graphics. The studio seemed to grasp that. Developers largely gave up on Kinect long ago, but this franchise was one where it's utility really continued to shine. I think the studio grossly misunderstood the market for this game - young people who aren't chasing the latest and greatest, but just want to have a good time with their friends on a Saturday, or parents looking for a way to spend some fun physical activity time with their kids. I'm actually lucky enough to own an Xbox X as well - but I will NOT be purchasing this game on that platform due to lack of Kinect support and the fact that this franchise has clearly lost its way. Kinda sad, I've enjoyed these new releases every year, but will continue to play the older games until they no longer work, rather than "upgrade" to an inferior play experience...with a phone...which I'd rather not accidentally throw across the room while dancing, thank you very much. But bring back Kinect support, and I'd be back on board..ChriserendipityVersion: 1.0.4

Unfortunate that this doesn’t work with older Just Dance gamesBought iPhone 15 pro max for the sole purpose of trying this app with older games on Xbox One X, but realized it just doesn’t work, which means I have to buy new consoles and sentenced my Kinect to death penalty. Versions of this game were released well past end-of-life for Nintendo Switch which will be upgraded next year. Developers largely gave up on Kinect long ago, but this franchise was one where it's utility really continued to shine. I think the studio grossly misunderstood the market for this game - young people who aren't chasing the latest and greatest, but just want to have a good time with their friends on a Saturday, or parents looking for a way to spend some fun physical activity time with their kids. I will NOT be purchasing this game on Xbox series x due to lack of Kinect support and the fact that this franchise has clearly lost its way. Kinda sad, l've enjoyed these new releases every year, but will continue to play the older games until they no longer work, rather than "upgrade" to an inferior play experience...with a phone...which I heard I would no longer accidentally throw across the room while dancing, thank you very much. But bring back Kinect support, and I'd be back on.SupermansagaVersion: 24.2.0

If I could give this zero stars, I would.Jokes on me for assuming that this game would work with my PlayStation move camera and controllers, just as the game had in the past. The decision to make this phone only has rendered the game completely unplayable as the app will not connect to the game at all. I did not know this before purchasing the game, and am not only finding out that this is a known issue, but Ubisoft has given NO timeline for a bug fix. So, they continue to sell a game that for many people doesn’t function at all when they could have avoided this by just continuing to have the functionality offered in previous versions of the game. Furthermore, when I buy a game for a platform, I want the usability of that game to be contained TO that platform. The fact that this app includes data collection for a game that would otherwise have been housed on my PlayStation without that level of invasiveness is absurd. Overall, this has been a terrible experience and I am currently working on getting a refund through the PlayStation shop..Malo BeeVersion: 1.0.4

Randomly doesn’t pairI recently brought the Just Dance 2026 game & everything was fine for a few weeks then out of nowhere the app wouldn’t work without being updated . I updated it and I’ve been having pairing issues ever since . This needs to be fixed because I have an Xbox series S and the only way I can play the game is with this app . I paid for the just dance + monthly service and I’m not able to get my full experience & money worth because of this ..Dayana1125Version: 26.1.3

No StarBring back the Kinect! We have bought the Just Dance games every year. This year it the format is very disappointing. I hate the fact that I had to add another app to my phone and every phone of my guests who wanted to play. Holding a very expensive phone while dancing/flailing about is a terrible idea. Then add a few other players with expensive phones doing the same thing. Awful! Worst idea ever! We could not tell which player was who unless one of us stopped and didn’t get a score. We were always lined up wrong. A guest dropped his phone on my hard wood floor! It is not fun holding a phone trying to dance. Everything about this is disappointing and if next years just dance game doesn’t get a new Kinect option then it will w the first time we won’t buy this game..Babs2552Version: 1.0.4

Pairing issueMy son and I are trying to use this app is having pairing issues. It says that it needs to be connected to the Wi-Fi. We have both our phones connected to the Wi-Fi the same as my PS five console and it’s not working. We’re having purring issues and is saying that we can’t pair because he might not have the same connection with the Wi-Fi that you have with the game and we do please. You guys need to fix this. This is an ongoing situation for a very long time now now it’s been going on a year and a half since we bought the game. I did buy all of the music plays and Paies for the monthly year. I don’t understand how you have such a great game and it’s not working and you guys need to fix this issue or I’m gonna request my money back. Thank you..Chime me meVersion: 24.3.0

No helpBought the game in December and my daughter has not been able to play it yet. It has been almost 6 months. I was told to chat and you cannot chat. They send me emails that the hours for chat change all the time. The ask for screen shots and you can’t send screen shots even when you change search engines. I ask for a call and they refuse to call. After 4 months they tell me they are bumping it up to a higher level. The only communication from them is that the keep closing the case. Finally 6 weeks later they say they did an update to uninstall and reinstall. I follow the instructions and still nothing. Be careful with Ubisoft games. They are no help. I will keep updating the review as things change..No help from UbisoftVersion: 1.0.4

Connection errorsThis app does its simple job when you can actually connect it. But connecting it is so hard and each time it takes forever to connect it. I believe it needs local network access, but there’s not even an option to turn it on sometimes. The connection errors just make this app horrible to deal with. DEVS! PLEASE make sure the local network option is always available to be turned on and off in settings for this app. If something changes to make this better, it would be a 5 star review. EDIT: I’ve tried to contact support and report the problem but neither of those allow me to send a message, call or do anything. Please resolve this issue..Aj and nayVersion: 25.0.3

Same problem with each version of this appI’ve played Just Dance for years and ever since they switched over to phone controllers I’ve had issues connecting my phone (several different phones throughout the years so I know it’s an app problem) I’ve done everything I can to troubleshoot things on my own, waiting for codes to reset to try new codes, restarting apps, restarting the games, clearing my mac address, etc The app was working fine for weeks and then there was an update today and boom now I can’t connect my phone again - love spending $60 on each game to hardly be able to play it..SkyeprincessrVersion: 26.1.2

🙄Needs Fix ASAP🙄So we’re out of town, and as you know I’m spending time with my fam, and so we played just dance. Because there was limited controllers, I decided to get my phone. Everything goes smooth until I connect… and what happens? Crash. “Error occurred” I think “ok it’s probably just a glitch.” (Keep in mind I have followed ALL the instructions on the screen and app.) so I try again. Another crash. I get a little mad now because it takes another 3 minutes to load the game. So I try it with my sister’s phone. 💥CRASH AGAIN!!!!!!!!💥 Big surprise. That explains why I am leaving one, (Zero if there is one) stars on this crummy app..🚨🙄THIS APP NEEDS FIXING🚨🙄Version: 1.0.4

Horrible Experience1st time ever getting just dance and couldn’t even play it because my phone wouldn’t pair with the game. I made sure it was the same wifi and all, still nothing. I reached out to Ubisoft to try and fix the problem and it took a week for someone to respond after I kept sending emails. I finally had the chance to speak with someone and they ended the chat prematurely so nothing was solved. I bought the game at a GameStop that doesn’t do refunds on digital games. Luckily they over charged me and I was able to take the game back. This was a total waste. And Ubisoft should do better..LovablekissesVersion: 1.0.4

Terrible decisionWhat a terrible decision by the game makers! The Kinect was what made it fun. I wanted to see all my movements. Didn’t it to just be tracking a moving in my hand. I don’t want to use my phone for this and much less will I let my children use it for this. It’s stressful to hold a over $1,000 in your hand and swing it around because of this game. I looked forward to playing this with my kids and that won’t be happening unless they find a better option. If anything, at least offer the use of the controller. But it would still be better if we could have a camera option..Yocaramba!Version: 1.0.4

This really needs 2 be fixedI have the Switch so I don’t really need a controller on my phone but just today, I found out about the camera controller mode and REALLY wanted to try it. But I downloaded the app and it said over and over connection failed. No matter how many times I started both devises over, it still wouldn’t work. I even tried to use my mom’s phone and I’ll give anyone who’s reading this one guess what it said. No connection. I got so fed up (I almost cried) I had to delete the app. I’m never downloading it again until I get notice on fixes. Pls fix God Bless You 😘.Ruby’s lover 194675Version: 25.0.3

GarbageI was excited to see a new version with upgraded options and lots of good songs. But several months later, I am having terrible luck with connecting my phone to the game as a controller. I have tried everything! So now I have been playing it without the controller because I use this game for exercise. I am so disappointed in Ubisoft. Fix this or go away! I am so tired of what you did with the 2023 version. I paid a lot of money for both of these and now they are almost obsolete. To me it looks like Ubisoft is nothing but crooks at this point. Such a scam and a rip off!!.MorbidAngelaVersion: 25.0.2

No support for older phonesFirst off, I do not like letting my young children use my iPhone as a controller. They are kids. They don't have phones. My phone is too large for them to hold without dropping it and quite frankly, I'm not comfortable with them waving a $1,000 phone around. I have an old iPhone 5 that I was going to let them use exclusively for Just Dance 2023 but this app doesn't support iPhone iOS less than 13. The iPhone 5 can only be updated to iOS 10.3.4. If you're going to insist on using phones as controllers, please allow older phone/iOS to be used..Kristan<3Version: 1.0.4

I was excited then…..I love Just Dance! I have bought the game for the last 10 years (Just Dance 2014). But I probably buy it this year. I should not have to use my phone as a controller. I just did an extreme dance that was offered to PS users, I had to hope my phone did not fly out my hands. Forget about the dance moves I was worried about my phone. Also many parents (like me) won’t let their kids dance with their phones lol. You gave us a new layout, new in screen music, and more. This is a major step back. Design a Just Dance controller or camera. This isn’t the way..KING TWANVersion: 1.0.2

Buyer BewareSpent $75 on this title for my daughters, and it rarely works. App connected as a controller the first time we played, but never since. I’ve tried reconnecting my phone and XBox to the Wi-Fi multiple times, have uninstalled and reinstalled the game and phone app multiple times, nothing works. Microsoft won’t reimbursement for a downloaded game that is not playable. Buyer beware, waste of money for me. Also, will note that the only way for my 4 and 6 year old daughters to play this game is to hand them my $1000 phone and have them wave it frantically. Seems like a terrible idea..ReteurmitVersion: 1.0.4

The original just dance controller is better tbh.💀When I first tried this app it had the little arrows to go to the songs and stuff, but then it would randomly disappear 2 seconds later so I would have to use the controller. Also a couple days later I try it again and it keep saying no connection or something like that when I’m literally connected to the internet💀 like how slow. This is basically the Temu version of just dance like i don’t even know if this is actually Ubisoft cause it’s that’s bad💀😭. DO NOT DOWNLOAD.Ayesha erotica.Version: 24.3.0

Nothing works……My whole life I have been playing Just Dance, but this version of Just Dance doesn’t seem like it’s even past its beta stages. When I unlock something with the new “Love Coaster” season, I don’t get the prize even though it says I unlocked it. The animations from screen-to-screen are finicky and unpolished. Almost every time I dance (no matter what controller I use) I get nothing but constant “OKs,” no matter how well I’ve mastered the dance. I was expecting a lot more from this iteration of Just Dance, but I am greatly disappointed..Brendan_oc16Version: 1.0.4

Confusing Connection IssuesMy family and I love playing Just Dance, and downloaded it on our Xbox the other day. We tried to connect our phones to use as controllers, and, while it worked the first time, the QR and pairing codes wouldn’t work any other time. We have tried a plethora of things to try to make it work, but we can’t figure out how to play! We are connected to the same internet, and don’t know what to do. Does anyone have suggestions?.UuuuyytvhjhnVersion: 26.1.0

WiFi problemSo I download this yesterday and it work fine, and I just bought just dance 2026 on my switch but when I tried to play and use my phone it keeps telling me to connect to both devices even though their both connected, I tried to delete and reinstall the app and even tried to reset my connection but it didn’t work, I think there needs to be more improvement on how it is situated on the connection part..Mongoose3$;:)Version: 26.1.0

Take all my tokens why don’t youDownloaded to see how the tracking works, not ideal for any space that isn’t a living room. Loaded up one song to test the camera tracking then backed out because my space was too small and that cost me a token. Used another token to use the phone controller then accidentally hit the lock button on my phone. loaded it back up. to restart the song.. another token. what am i supposed to be testing? take my token simulator?.Rennison0101Version: 26.1.0

Error connecting my phoneI have literally not been able to play just dance for a month now. And I literally bought this game two months ago. It was working just fine and I feel like after 2025 drop there’s something now I can’t connect the app to my Xbox to track my movement and I’m so freaking upset with how expensive this game is and I already sent an email to Ubisoft and I still have yet to receive an email back regarding this issue..DhdjemdisbbsVersion: 25.0.3

Next gen took a huge step backBought the latest just dance for ps5, no use of the HD camera, instead everyone should dance with a $70 console controller in their hand, or worse hand a $1000+ smartphone with an app to your kids if it connects!?! Better hope you don’t bump the screen or put the screen to sleep. They’ve added a subscription service though. Hopefully soon the devs do a little development to take advantage of next gen capability in an update..Tatertots47Version: 1.0.4

Waste of timeI don’t wrote many reviews but I have to on this one. Just dance 2023 is a huge let down. No custom playlist, unable to use PlayStation move controller and this app is just the needle on the letdown that is Just dance 2023. Please do yourself a favor and get a refund on it all. This controller app does NOT work at all. Such a wasted opportunity and this is one way to disappoint your very loyal fans. Whoever wrote this app either needs to be fired or actually use it and see just how bad this is..AussienutVersion: 1.0.2

Game inconsistentThe game didn’t function as well as I thought it would. Of course, we were able to get through the basics like getting into a group. However, when the group was assembled and we picked a song that’s where it went downhill. The game kept crashing..we restarted multiple times which led to multiple fails. Overall, if you get this game..don’t expect it to met standards. Definitely not workable with the PS5 or 4..BESTIE 😍Version: 24.1.1

App will not connectEvery time I go to pair my switch and phone together, it says they both need to be on the same WiFi, which they are. I even turned the data off my phone. Why add camera features if we are not able to use them consistently? It has only ever paired 1 time. I own every just dance and have been playing for years. This app has only ever worked for me 1 time, about a year ago..KatieCat1276Version: 26.0.0

Controller app doesn’t work, game unplayableCan’t play the game using a regular Xbox controller and this phone app does not work and will not connect despite HOURS now of trying to get it to connect. The internet is filled with horrible reviews, I wish I had read them first instead of getting excited about and spending money on this useless game. If the game can’t be played on Xbox without this app then fix your app or stop selling the game!.Dee59746Version: 25.0.3

HandheldIt takes forever to download do download this if you have a lot of free time.Austy2728Version: 25.0.3

BadWhenever I enter the correct code it just tells me wrong code. it has been like this since LAUNCH and even contacting ubisoft about it gets you nowhere. it still does work so don’t waste your money on the game..Christina🌸Version: 1.0.4

Doesn’t workAlways says wrong code.YourubedanielbtwVersion: 1.0.4

Not workingIt keeps saying wrong code but it worked for my sister.Shinygengar99Version: 1.0.4

It keeps saying wrong codeThe app didn’t work at all with PS5. When entering the code, it keeps saying “wrong code”, making it impossible to play. I’ve now lost $50 that i will never get back for this trash app.TheBurgerKillerVersion: 1.0.4

DO NOT BUY THIS GAME WILL NOT WORKOnly buy it if you want to waste your money on a game that doesn’t work… feel bad for the PlayStation players who can’t get refunds…..JacktagonVersion: 1.0.4

It’s bad do not downloadI write the code it doesn’t work when I do it again does not still work all the review isn’t working Nintendo switch.This is not a workingVersion: 25.0.3

Après le codeAprès le code je n’étais pas cappable de me rendre jusqu’au panda..Après le codeVersion: 26.1.3

Ne marche jamais!Tu paies un mois de just dance unlimited? Bah tu pourras juste y jouer une ou deux fois si tu es chanceux, car l’app ne marche jamais 😍🔫.Juju2001x2Version: 26.1.3

Get worsening!The wrong code appears! Just dance 2026 available for newest console version in 2026 Editions! Please fix it for code before you dance!.GraysonStevensonVersion: 26.1.3

So buggy, a waste of money paying for a game I can’t even use half the time.I wasn’t exactly sure how to play just dance initially… but I figured it out. The game itself could use a tutorial for folks getting started but whatever I figured it out, and I figured whatever trouble I was having was probably just a knowledge gap (again - that could’ve been resolved with an in-game tutorial). But the really catcher is when I finally got the swing of it, my controller app refuses to connect half the time. Every single time I want to play, I have to restart my ps5 without question. And even then it’s a toss up between whether it actually will work or not. Sometimes in the middle of playing the controller gets disconnected and I have to try restarting again and hope that it will connect. I have already done my due diligence and confirmed it is not a wifi connection issue. I think the software is just buggy. It’s unfortunate, the premise is really fun and they could really do a lot with it if they didn’t cut corners..Ilayam11Version: 26.1.3

BadIt’s bad.Caeden & GradynVersion: 26.1.3

UnusableI bought an Xbox mainly so I could play this game and it doesn’t work. The one time I was able to connect it lasted 30 seconds. I’ll be requesting a refund of the game since I just bought it and it isn’t usable since everything is digital now. Extremely disappointed..Shiipie868657Version: 26.1.2

App won’t connect to PS5I tried connecting to my game today and the it says my phone doesn’t support QR codes. Whenever I put the code in manually I get an error. I checked online and it’s not just me having this problem.GoldenDust0104Version: 26.1.2

Can’t play gameBoth console and phone are on same wifi but still getting error?!.TheWickGang1Version: 26.1.2

I’m on the same wifi but it says im notI’ve never had this issue before I loved playing with cam controler it’s the best way in my opinion but since I got the 2026 ver it wont let me connect says I have to be on the same wifi I AM THO.Aly alison gaelVersion: 26.1.0

App does not workApp would not pair to PS5, kept glitching and closing. Had to go through the whole process of trying to refund the game because the “controller” didn’t work. Do not buy this game app does not work..Tay_127Version: 26.1.0

Worst sofrware everAlways the wifi connect error. It’s the simplest protocol to implement. It’s not even about the camera detection. It’s the most basic connection issue. Trash software.EbeaupreVersion: 26.1.0

Does not connect any longerEven though Xbox and phone is on the same Wi-Fi network, the app does not connect..CakyildizVersion: 26.1.0

Wrong CodeAlways says wrong code even after entering manually.Chikka minuteVersion: 26.1.0

Not connectingI bought the game for xbox but now can’t play. The app keeps showing the phone is not on the same wifi as the Xbox..Grom8383Version: 25.0.3

Doesn’t connect to ps5Trash app, I’m out 50 bucks now because I’ve opened the app and can’t get a refund for it, and from what I see it’s been trash since launch, fix it lol.AerisolCanVersion: 25.0.3

Controller not connectingThe controller always says error and it cannot connect due to network error.PopopoosbsydgVersion: 25.0.3

App won’t connect to the gameTried every tricks found, but the app will not connect on the game for one of our phones. It looks that this issue is there since a long time, how is it not addressed yet by Ubisoft?.Lapouille123Version: 25.0.3

Stupid app, not worth it.I’ll try to connect my phone because I’m on a console and it tries to tell me neither of my devices are connected to the same WiFi, which it dumb cause I don’t live anywhere close to another house. Then when it connects you have to leave your phone on or it disconnects and doesn’t let you connect again till the next day or two.!!!!! If I could give zero stars I would….DuckieduckieduckVersion: 25.0.3

One of the worst app everOne of the worst app ever everytime disconnect from the game.JooridVersion: 25.0.3

Wont connectI love this game but plssss fix the controller app its still bugging crazy. more info, it wont connect to my game..XoNoahhhhVersion: 25.0.3

Does not workThe app gives an error message when pairing my phone. Please fix..GoryygVersion: 25.0.3

Doesn’t ConnectBeen trying everything to get my Iphone to connect and it won’t. Wasteful.SynthSwanVersion: 25.0.3

Zero starsApp WILL NOT connect to game anymore. Been playing for a few months and now all of a sudden it won't connect. I've tried absolutely everything to resolve this issue, including restarting and uninstalling both the app and game, turning off private relay, turning off quick resume, ensuring the app has access to the local network, etc. I even disconnected and re connected to the network on both the app and Xbox. App continually says there's a "network error". Disappointing considering I've paid $50 for the game..JussticejVersion: 25.0.3

No funciona el pinche controlNo lo utilices porque te dice que no está conectado en el mismo wifi cuando si están conectados en el mismo. Solo pude jugar solo DOS VECES.Ubisoft arreglaVersion: 25.0.3

Fix ur app bruhSays i have a connection error when i don’t.PinkiepieswavesVersion: 25.0.3

Does not pairThere is an issue that prevents the phone from paring. Please fix it.Omarusman23Version: 25.0.3

The WORST AppThe Just Dance game has become absolutely unplayable. The app is ALWAYS losing connection right in the middle of songs. There is not quick way to get it back. The game suddenly forgets that I bought it and boots me out. And on top of that my phone is not built to be flailed around. It does not fit in my hand in a way that enables me to play this game. Playing on Switch is just as irritating as it’s laggy. I can believe this beloved franchise has become a heart breaking waste of time and money. Absolute garbage..Arabella the WiseVersion: 25.0.3

Disconnects, then tells me I put the wrong codeWhile I’m browsing the menu, the app randomly stops working and tells me that there was a connection issue. When I type in the code again it takes at least 20 seconds to load and proceeds to tell me I put in the wrong code, so I have to restart the game and app in hopes for it to work. Please fix this, I want to play the game I spent $70 on. I’m on PlayStation 5..Kurtis_MurphyVersion: 25.0.3

Says error each timeIt worked perfectly the first few times thug now it just says error please fix.Echo RosesVersion: 25.0.3

WorstWorst app ever it literally never works such a waste of money on just dance.Sparklefairy123Version: 25.0.3

Does not workTried multiple devices, verified the correct wifi and code. I was disappointed when there was just a code in a box with no game. (Small disclaimer on box) And now they release terrible software. Ubisoft must have new terrible leadership with their consistent issues over the past couple years. I’m done buying Ubisoft games..ScottyOpinionVersion: 25.0.3

TERRIBLE.I was utterly outraged by this monstrosity of an app. It doesn't even function and lacks the ability to satisfy our needs. We tried everything. Even after multiple attempts of putting in the correct code on the correct wifi and re downloading the app multiple times, it didn't work. DO BETTER 🫡.ScoobadoooodayVersion: 25.0.3

Paring ErrorAs of right now I don’t have an actual rating for this game because I haven’t got to play it days pairing error but I am entering the right code and my ps5 and phone are connected to the same wifi but it still doesn’t work. I got my ps5 for Christmas and was really looking forward to using and playing this game please fix this so I can play!.Just dance25Version: 25.0.3

Ne se connecte jamaisNe fonctionne pas.Jennm1209Version: 25.0.3

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