GEICO Mobile - Car Insurance Customer Service

GEICO Mobile - Car Insurance Positive Reviews

Great companyThis is the first time in 30 years I have had an insurance company that actually seems to care about me and want to take care of us and our vehicles. It is very easy to make payments to them. It is very easy to turn in a claim. Their app is user-friendly and you can do almost everything you need to do on it. My husband totaled his car a few months ago. I was astounded at how easy the process was to get it all taken care of. From the accident site we went straight to a rental car agency and they already had a rental car set up for us. Within five days they had our totaled car assessed and a day or two later automatically deposited the money into our account. No waiting for a paper check. The process was very smooth and I will definitely stay with Geico. I would also like to mention that I have had Geico for the last several years and should have put in a review sooner. In the last couple years I have talked to multiple customer service agents and have never spoken with somebody who was rude or condescending. They have always been professional and very courteous..Marcia LunsfordVersion: 5.28

Not easy to navigateMy policy was about to be canceled because the expiration date on my debit card has changed. When this happened in June I updated the account for all of my bills and online purchases. Including Geico! I had assumed my bill was being paid automatically as it had been in the past and there’s absolutely no reason it should not have been. But I received an email that I was about to be canceled so I logged onto this app.I went to pay my bill and I noticed popped up that I must change the expiration date. Easy enough right? No no no no no no no not easy at all! I repeated this psycho about seven or eight times where it allowed me to change my expiration date and then I went in and clicked pay bill and it said the expiration date has expired change your expiration date and I played goofy again and again and again!!! I went to the settings but I couldn’t find payment methods. I finally found something that gave me the option of a credit card or checking account but not the option to change the expiration date on my debit card. Finally by random and I mean random not intuitive clicking and clicking through and clicking through I came to a page that allowed me to put in a new expiration date. My bill has been paid the entire process took me about 20 minutes. I gave you another couple minutes of my Saturday to write/dictate this message in hopes that you improve your system for other customers. Thank you.Can I use the app now?Version: 5.5

HORRIBLE- GEICO!!I’ve been with GEICO for 8 yrs. — I have a perfect driving record (NO ACCIDENTS-NO TICKETS!!) I live in a small rural community - my stores are 3 miles or less to drive to - & my car sits sometimes for a week or so not driven…BUT GEICO Auto has gone up 312% in the past three years!!!! I’m retired & get every excuse in the book -that parts for cars are now more expensive in case I have an accident!!!! … So I’m paying for ALL the drivers that are “lousy drivers auto parts”. … OR live in Florida & get away with “NO Insure!!” THERE needs to be a law that if you don’t have legit valid drivers license here in Florida- you should not be able to buy a vehicle!! & how are they getting a tag from these dealership without proof of full coverage!! ? At least six months of coverage… GEICO does not have a loyalty to their long time consumer…. !!!! If you’re looking for a company that will take and bleed you -Well look no further - GEICO will justify their theft of robbing you as a loyal customer… and someone who has 40 years of excellent driving record…. Speaks from experience…. Don’t come aboard this company… there are conglomerate thief….GEICO disappointmentVersion: 5.76

Great app, great service except for claimsHave been a GEICO customer for many years. The service and app are great. Had a minor accident a couple of months ago. Initial processing was great. The car was towed timely and we were given a rental for a month. Unfortunately, the claims process soon became absolutely painful. The underwriter was not responsive, used an inappropriate comp, and created a nightmare for us. Delay tactics and stonewalling were used to force us to accept a low settlement amount. We had to return the rental after a month and GEICO dropped the dismantled car in our neighborhood to avoid paying garage charges and without our consent. After almost 2 months of no response and upon escalating the claim internally, we were able to reach acceptable agreement. Even then, the underwriter didn’t clearly explain what we need to do nor was interested to help. I hope this was an isolated incident. Our claim processing has left me deeply disappointed in a company that I thought was a leader in the space and one of the best. Fairness and customer service for claims should definitely be reviewed and improved..Northern VA customerVersion: 4.42

AmazingMy mind is honestly blown. I called because of a incredibly minor error on our policy, my last name didn’t reflect my name change after getting married, and I wanted to make sure it matched my license. I called Geico’s number from the mobile app, due to me calling from the app all of my info was automatically available to the representative, SUPER convenient. There was no wait time (I known thats not always possible but I’m very happy about it) the representative was professional, knowledgeable, and quick. Most importantly he was in a fantastic mood, and really seemed to enjoy his job, from a customer standpoint this was my favorite thing about this call, it was so refreshing. He changed my last name to the correct name and sent out new Vehicle ID cards and I was off the phone within 3 min. I have honestly never experienced customer service this helpful and efficient!!!! I only wish I asked his name because if I knew it I would be calling Geico to talk to a manager to tell them how great this employee is! I am new to Geico, and all I have to say is so far so good!! Thank you so much for making this easy!.DJ Gadget NLVersion: 4.29

You really know, until you know!Getting to know you have Great Insurance the Hard way. I switched to GEICO at the end of 2018, coming from USAA after 11 years. Had a flat tire on my motorcycle, just needed a 5 mile tow to work, put a new tire on when I get there, called they said you don’t have towing, what? I’m fully covered, yep...All except towing, we no longer offer in Ca? Then 2 months later, my insurance jumps 300+ for my policy, why, more expensive now. Welcome GEICO, blessing. I had you for 3 months, 10ft from my driveway, 10 mph and 30 ft away from putting down the kickstand, swerved missing a coyote and bam, hit my neighbors suv . You guys effortlessly take care of my neighbors vehicle, process my bike in less than 30 days, I’m very impressed. A year later heading home from work, lady makes an illegal left turn in front of me, launching me 35 ft over her car a landing in the road. Again, there for me again handling it flawlessly. So, you never really know, until you know! I have been sending you all my friends and family any chance I get, why...because I know..Nickorific!Version: 5.16

Geico caresGeico already has some of the lowest rates out there are all of the transit employees. So great of them giving customers across the board an additional discount with their Give Back program. It’s refreshing to know big business cates about its clients. I’m not one to jump around to different carriers for better rates but when my policy came up for renewal with my local agent I questioned if I was getting all discounts I was eligible for . I had been with them for close to 14 years. When I started digging into my policy I found that I was not getting any of the discounts I qualified for. Then it hit me that because I was a loyal customer I took it for granted that they had my back . Foolish! I was out all those years of discounts. In comes Geico . When I compared rates I was in disbelief. Almost half of what I was paying , close to $900 less! Still in disbelief I went over coverage and one for one all was the same. I called my agent and was told it’s a smaller company and I was getting personal attention to my policy. Needless to say I immediately switched to Geico and so glad I did!.Jeff made the switchVersion: 5.1

Vandalism? Service Guys say”yes.” Insurance?We’ll see just how “customer-centric” they really are. I’ve had Geico for a long time. Never needed them for anything egregious. Car has been vandalized for about 8 months. Inconvenient seeing cabin strewn with worthless paper and glove compartment contents scattered about the cabin in the morning. Now the engine exploded after being driven from my home for one block. In previous two weeks had little cosmetic things done with the service supervisors saying car is immaculate and car, 2013 CR-V, is in great shape. Of course the “adjuster,” suddenly can’t adjust to the event being continued “over the top” vandalism. Why? Ah-Ha, Cost will be new engine. But with a series of small, acceptable vandalism events, this engine (when torn apart to discern why it finally blew up after being driven one block, Geico adjuster suddenly can’t accept continued vandalism. That would make Geico responsible for the engine replacement. Isn’t that the reason for paying insurance premiums for years? For the “biggie?” Hang on. I’ll let everybody know. Geico may not..Port BobberVersion: 5.48.1

Very busy retired woman, with very active family of kids and grandkids.My family has carried Geico auto insurance for over 15 years. The representatives over the phone are extremely pleasant and polite, reassuring and most helpful, clear and accurate. We’ve had it all, over the years, a few fender benders, luckily most serious was whiplash and policy paid all medical expenses for medical care. Someone did sue is for damages and after several years of refusing to accept settlement case dismissed. Geico assigned an extremely competent lawyer who kept us well informed. In the end they were not awarded anything and case was dismissed. Cost of coverage is cost competitive. They provide easy, quick access both online and over the phone and it only takes a call to make any type of changes to coverage, add or remove vehicles. The customer service and claims management never disappoints. The auto repair shops they refer to are A+. We have several vehicles including dump truck and large trailer, 3 cars, and a motorcycle. Everyone in my family from age 16-75 recommends Geico without hesitation..B00tY LickaVersion: 5.0

GEICO MILITARY IS GREAT EXCEPT . . . . . . .My wife total a vehicle 2 years ago ( first incident EVER in 6 years ) my rates double, they worked with us, they got me a new car seat and even tried to sue for my deductible ( I declined because they are good insurance ) I’ve had issues with trying to pay in the past with the app freezing and issues with getting declaration pages. I don’t agree with rates changing with policy changes that are extremely small ( adding towing and road side ) they wanted an extra $9 a month even with me having “Triple A” GEICO all in all are fair, and are a great insurance company but for someone who has been with a carrier for over 6 years SHOULD NOT HAVE RATE INCREASES DUE TO STATE LEGISLATION OR THINGS THAT THE POLICY HOLDER CANT CONTROL. KEEP MY PAYMENTS GOING DOWN EVERY 6 MONTHS WITH NO INCIDENTS, DONT TRY AND RAISE MY RATES THE LONGER IVE BEEN EITB YOU GUYS. ESPECIALLY IF THERE ARENT ANG TICKETS OF ANY KIND AND ARENT ANY ACCIDENTS. I was hoping for a lower deductible soon ( I HAVE GAP ) and you guys only pay what market for the vehicle ( LEARNED WITH TOTALING A 2022 BMW XB7 ALPINA ) so if you guys only give market value for a total and the customer holds GAP also there shouldn’t be a big jump in premium..J.D.L41285Version: 5.64.3

1st time insured - SO grateful to Geico 🙏🙌So as a NH resident who never had the opportunity to do Drivers Ed since my parents didn’t have the money - I’m now almost 29, with a crazy amount of demerit points against my driving record; I was feeling SO beyond helpless… So I was getting first time quotes from all the different top, middle of the road, and less known insurance companies… JUST a touch under $1,300 was the lowest premium I could find - Then Geico quoted me at $565 (1st month is including the one time $25 charge for the NH registered SR22, so naturally $540 for the remaining 5 months, at which point it’ll go down further as the later violations “age off” my driving history) which is saving me a MINIMUM of $735, when compared to the next “lowest quote”. This entire process since the DMV ordered it - has been an absolute NIGHTMARE, with a “clerical error” leading to a false suspension and ARREST as a result of; Geico made the worst month of my life just THAT much easier and I’ll never forget the care, compassion and humanity they handled everything with.LonelionessxOVersion: 5.30

SystemI’ve been with you for 4 years now and I have not had a complaint until now. It seems like every time my renewal comes around my rates keeps going up. I understand that there are a lot of accidents and claims that are being filed. My issue is that I joined your drive easy program and you changed how you rate my driving and I lost almost all of my drive easy savings except for 80 dollars and then I am forced into having to sign in to the program almost every time I log in to see my score and I keep getting messages that I need to click alway at least once every two weeks. Is there a glitch in your system that keeps me having to keep logging in to it and then there are the messages that say if I don’t want to lose my drive easy that I have to hit always. So I go into my settings and look at my app and it’s still on always. I guess that there are some issues on your part with the program system because whenever I get a message asking me if I want to keep your app running I always hit always. This is my reason for only giving it a 3 I’ll change it when it gets fixed..LabmbwVersion: 5.74

Bad faith businessBarry Bellmore, a Geico claims adjuster out of Los Angeles has tried to pressure me into taking an ultra low value for a custom order vehicle by threatening to “have to look closer & possibly the numbers will come back lower” if I don’t accept the amount offered and I keep pushing for more. This is my own insurance company, I’m highly disappointed and would not recommend #Geico to anyone, friend or foe! They will quit paying for your rental car and then notify you a few days after the fact if you don’t take their low ball offer. The claims adjuster hasn’t even correctly entered my vehicles information for a proper comparison and so far Geico has done nothing to actually correct the errors. Turns out they use mainly rental cars to develop a cars value, strip down rental cars will never have the same value as a fully loaded car that was purchased new from a dealership! This is fraud! These guys are total crooks so be forewarned and buy your auto insurance from somewhere else!.RizlefoshizleVersion: 4.32

App needs workI am writing this review through transcription via iPad. I can’t see what I’m writing because I guess by writing is white the same color as the background so as you can see this app absolutely needs work. Also when I try to input my new billing information as I hit billing update it did not confirm that the changes were made so my experience with the app has been nothing short and terrible. Get some new coders that my fingertips. The results of this app is indicative of GEICO's reputation. They are far superior than any other insurance company when it comes to customer service. I have been with GEICO for over 20 years and only once have I been disappointed by a certain customer service rep that kind of rushed me through a call though she took care of me that is the least of my complaint. Other than that they have been flawless. And I would recommend geico to anyone even if you're paying slightly less because you can't get pass the customer service and the flawless process that GEICO will give you in the event that you have an accident or need assistance..The DieselVersion: 5.29

APP for Geico InsuranceWhile i realize APPs are the best thing for taking care of business I find it clumsy and annoying . I liked the previous in paying my bill and going thru the app I had to fumble around to pay my bill . However I have no idea what I paid for why I have two cars I am not driving them they are sitting in the garage I own three motorcycles and I have two up and running and the other one has a flat tire but I was not allowed on your app to see that makes me wonder if I did the right thing here .... makes me want to go to another insurance company and consider looking at what am I really getting here ???? I have been w your company a long time but as technology goes sometimes things just work fine and don’t need some update if your going to do that then tell me before this is a new iitem an app for your phone and get someone on the phone and tell me how to access it ! Instead of me fumbling around and wasting time and distracting me !!!!!.Tmc4325Version: 5.9

ShadyI’m a disabled veteran on a strict budget. I use the 6 payment option for that purpose. The app said that I didn’t have a payment due in October, but since they credited me a discount due to the Corona Virus and because my policy is paid in advance I now have a double payment due in November. Again, no payment due in October, but a double payment due in November when I could have paid an October payment and stayed on my budget. When I called customer service, the rep said I could fix it if I got on autopay. I feel like the app misled me to give customer service a chance to sell me on autopay and to make me feel like my only choice was to set up autopay. Seems pretty shady creating a situation forcing me to call customer service, make me feel like I don’t understand the situation and try to sell me on autopay. Eg. “We didn’t make a sales call to you, you called us.” I don’t like giving access to my bank account to every Tom, dick and Harry. Seriously annoying..Sales trickeryVersion: 5.10

Drive Easy FrustrationsThe insurance portion of the app is fine: I have no complaints. However, in order to get the applicable discount by utilizing the Drive Easy interface, one must keep it on at all times. This feature has proven to be very frustrating, as it will randomly and indiscriminately turn on when I’m NOT driving: Pushing a grocery cart, sometimes just sitting in a chair, and then I have to go back into Drive Easy to ‘change my role,’ which is a headache. In addition, when I turn it OFF and am using as the passenger, it will turn back on without notification. I had MANY phone handling citations as the navigator on a recent trip, yet again requiring me to go back in and change my role. It has also marked my score down for “hard stops” and “quick turns,” and I have a very hard time believing the app can accurately assess either thing. I may contact my agent regarding how much of a discount I am getting by utilizing the program, because I’m just not sure it’s worth the hassle, unfortunately..KshBoo123Version: 5.76

Beware of quote process for minorI have run multiple quotes for adding cars and policy coverage changes but it never gets updated on policy until it is confirmed. Good, right? That is not the case with running a quote for new driver. I was trying to check premium for my minor son if he is added as a driver. App took all the info I entered and added him to policy as a driver and effected it. I didn’t even finish the quote process till the end, and didn’t confirm him to be a driver. 2 days later I got an email to pay additional premium!! Please provide a disclaimer that running a quote for a driver could add him/her to the policy even if consent was not given. Provide a cancel button in quote process so that user has ability to exit when they want to. Also don’t add driver out of quote process and explicit confirmation. Instead of just notifying the user about policy doc is updated, state key changes in email notification - new driver added, new premium is so and so - which ensures information is accurately notified to the policyholder..SubrathanVersion: 5.21

Disappointment comes in all shapes and sizesI’ve been with Geico for 27 years and I have loved the 27 years up until last year and we had a disagreement and I still feel that they didn’t take responsibility for what they had done. I’m not going to bed now. I can’t I can give you fax, but what I can say is it’s the only time that they have screwed up and really screwed up bad in 27 years. They have been good, they are very competitive but they long story short they cut off my auto payment and didn’t ask me tell me anything and then decided to bill me for that time. And did I didn’t I’m in collections for $110 after 27 years, but they are at fault for not telling me what they were doing. I thought I had no knowledge that it hadn’t been paid until I received the collectionbill I had no reason to believe that anything because I don’t know it had them for years so what I’m trying to say is had one bad 27 years competitive.Mar5058Version: 5.75

Great experienceI called in to find a cheaper premium for my car insurance. The quote I originally got online was a very low number (my driving record isn’t the best) so I was very skeptical about the amount they provided. Of course after running my license number the premium went up a lot! It was going to be more than my current payment amount. My agent was very quick to find me a solution and make sure I got what I needed for a good price. She made sure I got all the discounts I was eligible for and I was was soo grateful for the 15% the company is adding to clients payments during this pandemic, in addition to that my payment for the second month was only $39. I am starting school that month and won’t be working so that helped A LOT! Overall she was amazing, friendly, helpful, understanding and really gave me the best experience I’ve ever had with an insurance company. She really cared about giving me everything I was looking for. I am excited to be back with Geico..ValyaSantosVersion: 5.3.1

Just insured my boat last year with Geico marineI was very frustrated and unhappy to hear that a person like me that has not had a ticket in 27 years and follows all the laws would have to hear through a letter that they were raising my boat insurance considerably. I had to get on the phone and work at it to finally talk to somebody to tell me why, And this was what was said due to so many wrecks and idiots in California on the waters we are going to punish everyone including the customers that follow the law. If that isn’t communist and isn’t wrong I don’t know what is. That I should have a raised insurance bill from other peoples wrong doings probably half of more on JetSki’s the other half don’t know how to drive a boat and they probably were all drunk. But is it right to punish a good customer because I have other bad apples I’m really disappointed in Geico I’m sure this review want to be put on the site cause I don’t wanna hear it..Wonderfully numbVersion: 5.60

Five starsIf anybody is considering purchasing auto insurance, all I can tell you is one thing stick with the best you can’t go wrong with a insurance company that has been around for more than 75 years I have never had an issue with my insurance company which I am proud to say Geico and I say that with all sincerity Geico is a company and insurance that is there for you when you need them, I will refrain from mentioning other insurance companies but don’t bother with other insurance companies some people say that Geico is one of the most insurance companies on the market but what I say is you always get what you pay for so if you want to go with Mike and Mike insurance company before I want you never know what you’re going to get but with Geico and 75 years of experience you know what you’re going to get excellent service customer service an app that is far beyond anything that is out there. Thank you, Geico..Drlove1462Version: 5.46

Pressure to use appI downloaded the app, but I preferred road side assistance when it was not all automated. The provider ask me for feedback before the service was completed. I am waiting for service now but the app is no longer giving updates. When I called it warned me about long wait times and referred me back to the app. The app seems to be almost mandatory so I recommend it. However since I do not have unlimited cellular data or wi if while traveling it does not inspire me with confidence that the company pushes the app so much. Last year also had a problem when I reported an accident. It did not give me enough options and reported the accident as my fault when it was not. It was a year before all departments within Geico corrected the error. There are just problems when drop down box communication is the only option. Still waiting for roadside service and getting no updates about time. Phone service for the company going to voicemail. To knowing if they are coming is a problem.Care2191Version: 5.22

Disappointed with the appI really like GEICO as my insurance company but I have a serious issue with their app. I frequently drive with my son’s in the truck with me. Sometimes navigating is required at which time one of my son’s uses my phone because that’s where the directions are located or to make a phone call for me. When this happens I fed admonished over losing my “hands free” record and I lose points on my driving record which could cause me to lose my discount. I could always go into the app and say I wasn’t driving but that would be lying. I could say I was the passenger or was not on the car but I would be lying. There is absolutely no option stating someone else was using my phone. I have expressed my frustration with this to a representative over the phone but got shrugged off. Surely it couldn’t be that difficult for you to add that option. I’ve also gotten the warning when I’ve pulled over and parked my truck to make a call and am not moving. It’s highly annoying. Please fix these issues..NursepayneVersion: 5.51

App became annoyingOk. Who is in charge of UX? Did you change companies or outsource to India, or something? First of all, why require change of password? Info is stolen not because people don’t change passwords on user end. Data is stolen because network security is outsourced to idiots. Second, when people change passwords, for the love of god, let us see what we are typing. Do you think people change passwords in crowded airport lounges surrounded by Chinese spies? Idiots. Third. I just updated my card info. Then I went to pay (yes, a few days in advance. Oh my god. DEFCON 5 alert.) so, your idiotic app asked me 3 times whether I wanted to pay or update my payment method (which I just did) and then I think I was told to jump on one leg while bowing toward Mecca seven times. Finally, when it let me pay, it tried to charge the OLD account. This app used to be good. What moron decided to break it? Fire him. Sounds like a he..GRRBEHRVersion: 5.25

Thank YouAfter getting into a very serious accident, which can be so upsetting, the professionals at Geico took extra care to make sure I was ok, did I need any help, any services before even discussing my coverage and the next steps. And the concern was genuine; some times it sounds as though a company rep is reading from a script; with Geico staff, it seemed like I was talking to a concerned friend. And at a time like this, when your head is spinning and you don’t know which way is up, a kind, gentle approach like Geico’s makes all the difference in the world. Every other aspect of the process was just as professional and I can’t say enough about Chloe, John and everyone I had the pleasure of working with. But it was the human warmth and genuine kindness offered at such a frightening and upsetting time that really stands out. And please know that I am very grateful, and hope I can pass on the kindness to another who may need a helping hand. Warm regards, Joe Fitzpatrick.Joe M. FitzpatrickVersion: 4.33

Stolen MoneyThis insurance company automatically withdrew money from my bank account and then tried to withdraw it again from my other bank within 2 days. Then they proceeded to tell me that they never received a payment. They took money from me and then told me I still owe them. Then proceeded to say they don’t know where my money went. They say they had the same issue happened to numerous other customers and they tell you that you must submit your bank statements to get credit for the money they stole from you. Then even after you submit the statements they say it’s not good enough. DO NOT USE THEIR MOBILE APP. You will LOSE MONEY and they will lie to you. Do not go through Geico! They do sketchy stuff and then when you call, they give you the run around and blame you for everything. Literally the worse insurance company. They steal your money and then tell you they don’t have it so they can make more money off of you..Honesty & IntegrityVersion: 4.37

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GEICO Mobile - Car Insurance Negative Reviews

Geico Misrepresented and now I’m out of work.Geico misrepresented a payment on my account and my account went negative while I was experiencing financial hardship. I made sure on two different occasions that my account wouldn’t be charged, and I was told “Not to worry”. A few days later, my account was charged and my account was overdrawn. I understand my bank account is my responsibility, and I was making it my responsibility by communicating with Geico to make sure they wouldn’t charge my account. Geico now tells me that it will take several days for the $$$ to be credited to my account. I made sure to follow the steps I needed to take; Geico misrepresented themselves, and did not take consideration of my situation. This wouldn’t be such a big problem if Geico actually followed through with what they said they were going to do… I now have to call off an entire weekend of work where I can’t get paid. Why you ask? Because I can’t put gas into my car and drive to work this weekend. I work as a DoorDash driver; so I NEED gas in my car in order to work. I have zero credit and I have no friends or family that can gift me funds. I am doing the best that I can, and I’m working very hard to get out of my financial hardships. Geico has royally screwed me, as I now cannot work this weekend or put food onto my table because of their misrepresentation. I will not be renewing my policy with them..Pepps60xVersion: 5.26

Horrible insurance companyFIND ANOTHER INSURANCE COMPANY!!! I’ve been with this insurance non provider for three years full coverage never missed a payment on time and consistent. When I first contact Geico for a policy I was told you pay slightly more (50 dollars more than more than All State or other companies) for “good fast service and easy app to use”… WRONG. First off the app is slow and glitchy. I was hit and run a few days ago , took them 3 days to even contact me, couldn’t send the photo or even work with them, just for them to say that the claim is my fault driving my car. I called Geico to have extremely rude customer server the entire time, I spend 3 hours on the phone with 0 questions answered. This COMPANY DOES NOT CARE FOR YOU, no one cares at all at Geico, out of 3 service/ claims people I talked, all of them just wanted to end the call, while I was asking a question to the one server person, they talked to some one around them ignoring our phone call, saying “let me end this dumb call and let’s go to lunch should only take 2 minutes” after that they said they’d transfer me to there manager, then they just hung up. Just zero care for there policy holders. Don’t even download this app FIND ANOTHER INSURANCE COMPANY!!!!!!!! It’s too bad this company buys there review to have 4.8 star rating here, don’t be fooled, it too bad I couldn’t leave 0 star rating..JkogdstukbbVersion: 5.75

Not customer focused.Over charged us, caused an overdraft charge, argued about paying us back both the double charge and overdraft after ensuring it would be returned. Gave me and my partner conflicting information multiple times. Had SOMEONE ELSE’S card information linked to our account two separate times. Had “no answers” for that. Over nighted us one check for the double charge after 10 days of disputing then a refund on the over draft in a check that would take 7-10 business days to receive almost 14 days after original dispute. Meaning we would pay our next bill before receiving the full refund on the money they had no problem taking from us and argued over. Poor customer service. Spoken to like we’re unintelligent children. It’s been sometime now since this incident and they still apply cards to our account that aren’t ares and are people whom we have no relationship with and have no access to our account. Lock us out of using new cards due to “to many attempts at adding the new card”… what? The app doesn’t work well and is constantly re-adding existing vehicles and information that has been there for some time. Deeply concerning ethics via the app and customer service. I would be weary of using this company if you have more than one vehicle or share your account with a spouse or family member..DeeDeLynnVersion: 5.75

DriveEasy is wildly Inaccurate.First off, the app won’t load nor stay connected. I keep getting notifications to connect my mobile account, then after connecting, I start getting those notifications again days later. I should not be blamed for not being connected if it won’t stick. Even if I did stay connected, DriveEasy is wildly inaccurate. For instance, I was using handsfree calling until the caller hung up and I did not touch my phone again until I reached my destination. DriveEasy showed that from the time they hung up, it was counted as phone handling simply because my phone was still open after the call ended. If I had to reach over to turn my screen off after the call ended, THAT would have been call handling. They should be able to distinguish whether the phone is actually being used or simply open without being touched. It also needs to be able to distinguish whether I’m in my car or public transport because I have also been dinged for bus drivers’ driving on some occasions. I have now received an email saying I have not been connected for several days, but when I tried to open the app, it will not even load (it’s been 28 minutes and it’s still on the load screen). I will likely be changing because this is too frustrating to deal with..IamSooAnnoyedVersion: 5.77.1

Beware! Using this app will likely lead to an increase in your insurance premiumI just finished speaking with a GEICO representative who advised me that my renewal rate was increased and included a “DriveEasy” surcharge of $128 and the loss of a $67 “DriveEasy” discount due the data collected by this app and GEICO’s DriveEasy program. Basically what this app does is spy on your driving behavior. It collects data which is used to determine your insurance premium according to GEICO’s DriveEasy frequently asked questions on their website. So if you are driving while distracted (using your phone), frequent hard braking, don’t slow down when approaching curves or making left / right turns (cornering) and frequent acceleration then GEICO will use the “DriveEasy” data collected by this spy app to increase your premium. What makes this so unfair is that only about 10% of the time I was driving the car that GEICO insures in the United States. Most of my driving was done in a foreign country in a car not insured by GEICO. Also I do use Uber a lot and the app cannot distinguish if I am the driver or passenger while it is collecting data. So it’s quite unfair that I have to pay this $128 surcharge because I was frequently using my phone while using Uber or public transportation…for the driving behavior of an Uber driver and for not being in the United States..Qh4dotcomVersion: 5.64.3

Drive Easy Fundamentally FlawedWhile the GEICO Mobile does have some nice features including car fax for your insured vehicles among others, my biggest issue is with Drive Easy. It collects data from your phone 24/7, not just when you’re driving. It’s also disastrously inaccurate while collecting and interpreting this data. It can’t tell at all (even though it says it can) if you’re driving, a passenger, or even if you’re in a car. There’s no ‘at work’ option, so even if you’re driving a car insured by someone other than GEICO, it would still affect your score unless you change it to passenger or other. It really can’t tell if you’re on your phone or not because I always set my phone down when I’m driving in a secure location and yet I get dinged for being on it. Any U-turn (even when done legally) will most likely show up as hard-breaking on the app. Finally, even though it says I’m excellent or perfect in all of my measured indicators, I still have a “average” score. How does that make any sense? I’ll likely start paying a premium charge after my trial period, which is really annoying given GEICO can’t even tell me how to improve my driving (apparently it’s already perfect to their measures). Very frustrating..Private MoonVersion: 5.75

Drive easy not availableThe app has been having problems with Drive Easy for over two weeks. There is no way to see or change my trips. I was already not pleased by the inaccuracy of Drive Easy for several reasons. It repeatedly had me down as handling my phone while I only used hands free through my car. I was able to correct these, but my drive score suddenly went from 91 to 68 in a week. Breakdown says that “smoothness” is concerning, but I can’t see any details to help me improve my driving. I contacted customer service via chat, and was basically told to change all my trips to passenger. They had no way of viewing what the concerns were either. A second contact when Drive Easy became unavailable only got me an answer of “if you can tell us which trips to adjust we can handle that”. Seriously!?! All trips for over two weeks? I was also told that Drive Easy is handled by another company who is aware of the problem and should be fixed within a week. That was 2 weeks ago. If I remove Drive Easy due to it not working I will have to pay an additional $220…although I imagine I’m going to pay that anyway when my policy comes up for review. Sad at best, shady at worst..Kalom98Version: 5.74

No help with accidentI was rear ended by another driver who also has geico. Police officers arrived and informed me I can file on as I was on my was to work , but was given the wrong information because no police report number is provided when you self report in the state of Florida.I have provided photos of the scene of the accident the other drivers license,registration, geico insurance card a print out of the transcript of the 911 called place. The other driver so called contacted a lawyer no the driver and the lawyer will not respond nor contact geico. Geico states they can’t contact them and with out talking to the other driver now there is nothing they can do for me . You cannot contact the person you insurance, I bet if he stopped paying you would continue to reach out to him. Now I have a damaged vehicle with out even an update from geico . I’ve called over and over and over for over a month waiting for a representative for over an hour each time on the phone . Wasting my time and still nothing no updates geico has given up at this point . I have been a customer for many years on and off with no accidents till I move to Florida the wild Wild West of drivers. I mean come on he hit me at a red light the proof is in the pudding. Very disappointed and dissatisfied..TrakmastaVersion: 5.26

Safe drive is utter garbage.It used to be pretty accurate when it came to monitoring trips. But even now I never touch or use my phone when driving. I keep it plugged in for car play and tucked away it will constantly say I was using it. Even though GEICO admits they can’t really know when you do or don’t use your phone. I’ve even done test runs where I am super light on my brakes and at times will still call it a hard brake. For years my score was a 99 with no phone use ever and braking. They changed something that it is constantly saying there was phone use. Even though the phone is locked and sitting away secured. And even after adjusting for trips where I was the passenger the overall score drops and stays that way. I can’t tell if this change was intentional but it’s frustrating being how absolutely careful I am with driving. And the fact that I NEVER use my phone when I do drive. If GEICO can’t truly know if you’ve used your phone or not then the app has no business determining if phone use is a factor. Whatever changes they made need to be fixed because this is ridiculous. No matter how careful I am and regardless if my phone is in my pocket, or mounted away and locked the app will still try to claim at times I used it..OrangelazerusVersion: 5.77.1

Broken WindshieldI recently tried to file a claim for a broken windshield, but to my surprise and because I had paid on my policy 6 months ahead of time, my policy had lapsed the month before I made the claim. I never got a curtesy call to renew my insurance. I tried to explain to customer service that the incident happened about a month before I made the claim which at the time my insurance was current. Customer service said I would have to pay out of pocket because when I filed and when the incident actually happened was about a month apart. It just so happen that the time that my wife tried to file the claim was when they’re saying our policy was passed due! I tried to explain to the claims agent that I had set my insurance up for 6 month payments and was unaware that it was time to pay again… I’m very disappointed in GEICO’s treatment of a customer who paid for 6 months in advance and just because of a technical error on the date of the actual incident and the time that my wife reported it and the fact that they were solely going on this and that there was nothing they could do… well I just don’t believe that… this is one of the main reasons why insurance companies get a bad wrap and hard working people like me hate you guys!!!.Broken Glass!Version: 5.33

Poor customer serviceI broke down on the 29th of October. I tried to request a tow through the app (since it was so quick and easy) I was issued a tow company not able to tow my Harley (came in a sling back) I was told by the tow company they didn’t have a truck to accommodate me. They advised me cancel the tow and call to request a flat bed. From that point on I was stuck in a vicious cycle of being routed back and forth between a phone line that was not answered and trying to send me a link to the app which prompted me to call, as I sat on hold physically 3 hours. Finally I called and paid for my tow out of pocket (over $400). Not only was I stuck on the side of the road but also was 6 other people dressed to go to a costume contest but was unable to attend because they sat with me on the side of the road. Maybe all GEICO customer service was out trick or treating their selves. I also reached out to support on Twitter that also got me nowhere. So I hope someone with the authorities to make some changes inside your company gets to read this review. Most insurance companies would have at least reached out and did a customer satisfaction check or something. I have yet to hear from this SO EASY TO SAVE 15% company. I must be paying for it by loosing customer service..Koree BVersion: 5.27

Unexplained chargesI recently moved at the end of May. Being a good customer and US citizen, I shopped around and found a lower rate with some companies but decided that Geico has been relatively good to me and would be a loyal customer. I updated my address and state insurance with an insurance rep, and my six-month rate went up, which was expected and acceptable. The first payment was 61 dollars more than the monthly charge, according to the rep and simple division (6 months total /6 ). When I asked, the gentleman said that it was a system error and it would fall off. Ok Cool. What wasn't acceptable is I logged in tonight to go over my coverage, and the good old Geico app made me aware that my account was pending cancelation due to $61 not being paid. I went ahead and paid for it. The issue is a reoccurring problem; the reps tell you one thing when it's completely different. I have had a representative on multiple occasions tell me one thing, and something turns out completely different. I am in a position where I can pay a little extra here and there to avoid hours spent on the phone, but if you are a person on a strict budget where every penny counts, I would recommend you either go with someone else or you keep a daily watch on your account.Military Guy0826Version: 5.56

Careless!!!Be careful because initially they will be soft with their rates and everything. I’m very upset with them because I was a customer with them for more then five years or so and the one month a had problem with my bank credit they report me and left me without insurance and I had no Idea! I was on autopay but someone stole my bank card, so the autopay with them didn’t go through! But the only thing they did was send me an email to notify me who the hecks checks their email constantly and also with all those spam that you get. They didn’t bother to call me to leave me a voicemail or a text or anything! People have a lot going in their life sometimes but by the time I remembered 10 days had passed, But it is incredible that they can’t forgive you and hear your situation FOR THAT ONE MONTH!!! They just went ahead and cancelled me and report! How dare they how is this caring about your customers. I mean not even one month had passed for them to do such things! It was just this One Time…I was on autopay without missing any payment! Went I told the guy who answered He didn’t care he just sounded like a machine telling me what they did and when i told him my situation and told him i want to get back on they double the price almost $300 dollars!!!.ArisalvadorVersion: 5.52

Not happy customerPrices have changed completely! I have a perfect driving record, was given a complete opposite quote if paid year in full, I mean atleast a $500 - $600 difference. I called for a quote on my other vehicle I didn’t add it however the agent added it anyway (by mistake). I didn’t find out that I owed anything more due to not paying in full by the renewal date but only didn’t pay by the renewal date because Geico is trying to figure out what they did wrong. I just so happened to go on the app & all of a sudden noticed bills being due stating if I don’t pay I’ll be canceled. I call I think they’ve got it all figured out & Geico actually owes me. So… 6-7 months down the line I get another cancellation notice saying I need to pay almost $300 or I’m going to be canceled, I call & the lady says she’ll call me back she has to get a supervisor, yet the supervisor doesn’t call me back she does & explains this situation which makes absolutely no sense!! I’m still not satisfied, still don’t feel like I owe all this money esp looking back at my bills, what I should’ve paid, what I did pay… It doesn’t add up! I sure won’t be a loyal customer anymore if they don’t figure this out. Smh Geico!.MariepradaVersion: 5.37.1

Very clunkyThis app may be ok for viewing your policy number and getting contact info for Geico, but filing claims, taking photos for estimates and handling claim process is pretty terrible. There is no way to edit or correct info if it is accidentally entered. It won’t let you change vehicle owner (assumes my husband is owner of all our vehicles). It would not let me delete estimate pictures that were not focused, etc, in order to replace with better photos (the photos are so small they look ok but once you accept them you see that they are blurry or cropped incorrectly, but you can’t remove and replace them). If you add additional photos from your photo library, the app freezes after EACH additional photo you download; so you have to close it and log back in each time (7 times in this case!). The photo feature for estimates is really just terrible. Needs so much work. This goes for the website as well. Claims process is just as bad online, same issues, just as clunky. You have to contact an agent to fix things…and good luck with that (wait on hold for 45 min just yo have the phone system hang up on you without ever talking to anyone). Disappointing..PVdocVersion: 5.34.1

Good but needs workOverall the app is good. It’s a little slow and somewhat clunky to use could definitely use some updates to the UI. My biggest gripe is with the vehicle maintenance tracking feature. It’s a great idea and I like that I can track all my maintenance in one place but it’s a pain to use. Half the time I try and access my records I’m prompted to register for a free car fax account. I then have to go back and forth until it will finally take me to “my garage”. I ended up registering for a free cardiac account thinking this would eliminate this but it lead to a bigger problem. I had been tracking oils changes etc., which I do myself, with the app which states powered by carfax and even had some records in there from previous services but, after registering a free account and adding my vehicles none of my tracked maintenance showed up on the carfax history. I double checked this on the carfax website with same result. I also had some receipts and invoices uploaded to the app and although they are there and I can view them I can’t download them to add them to the official carfax maintenance record. What’s worse is I can’t find where I can access this info on the actual GEICO website to download them..MostPeoplerRdumbVersion: 4.42

SHOCKINGLY INCOMPETENTI have tried for 7 months to update my address. Every single time I try to do this in the App I get “oops we’ve encountered an error”. EVERY. SINGLE. TIME. FOR 7 MONTHS. I have spoken to 5 different agents over this period and the issue has STILL not been resolved. The last 3 times I have attempted to use their online chat to speak to an agent, the entire program has crashed, forcing me to start over. I have even communicated with an agent via email, who assured me that my address would be updated. Guess what? It never was. I have just finished waiting through a queue of 44 people to speak to an agent through their online chat. When it was finally my turn and an agent started speaking to me they asked for my first and last name and when I typed it into the response field guess what happened? The entire program crashed, disconnecting me. When I tried to go back again I was then back in a queue of 29 people. That is the last straw. After the IRS, I have never dealt with a more incompetent business/organization than GEICO. They cannot even handle something as simple as updating a customer’s address. I have been a customer of theirs for years, and never ever again. Good riddance to a dumpster fire of a company..Onethatisntactuallytaken???Version: 5.29

Worst app, horrible user interfaceThis is possibly the worst app I’ve ever used. It takes forever to login and load. I get notifications daily, often multiple times a day that I need to login and reconnect my app even though I was logged into the app just a couple hours before the notification. This happens EVERY DAY!!! I reached out to Geico about it and they claimed there was a glitch one week But they fixed it… yet here I am getting daily notifications!!!! And don’t get me started on the Drive Easy application with inaccurate detection often unable to tell that I'm actually not driving! I could be on my bike, on the train or a bus, or simply not in any moving vehicle and it’ll score my driving! Also, the smoothness rating is ridiculous. I have excellent ratings in ALL categories except smoothness which I have average ratings. I live in a big city with lots of roads and highways of varying speed limits. I simply follow the rules of the road but get docked 50% of the time on smoothness! Sometimes I feel it’s not even worth it and I should delete my Drive Easy account. I’ve used other drive safety programs with my previous insurance and the experience was much more seamless and accurate..KCahnmannVersion: 5.79.1

DriveEasyI have always liked Geico, and I never write reviews, but the DriveEasy program is infuriating and Geico should know that. I am a very safe driver on a budget, and insurance rates are crazy high across the board right now, so I signed up for it assuming I would definitely save a lot. And I am saving a little, which is nice, but there is one major annoyance that has to be a scam on their part to collect more money. There are threads on several message boards about it, so I can’t be the only one who is upset by it. Geico: your safest drivers are getting docked points for having “uncontrolled turning” according to your app, and we are trying to fix the problem by driving so slowly as to be encouraging other drivers to speed around us, because even if you take every single curve and turn in a 30mph zone at 7-10 miles per hour, the app still says you are driving like a psychopath. And you are—but not because you’re cornering too fast and without control, rather because you’re trying to convince a broken bot that you’re not doing that. Thank you for coming to my Ted Talk. Fix your bot and give us our discount..Wah-mbulanceVersion: 5.50

Terrible insuranceThey are robbing people. The customer service is very nice when you are getting an insurance and they become very mean when you want to change something on your policy. I downloaded this app and was trying to get a quote for my sister. She doesn’t drive my car and I never wanted to add her into my insurance. Well the app added her to my insurance automatically without my permission and now I have to pay for her too. Well I’m not her parent and she doesn’t drive my car. Anyways, I call Geico customer service for help and the girl on the phone literally ignores me. She HANG UP on my face. I was kindly asking why I can’t delete her and she just said “I’m hanging up”. On the geico app there is actually place to delete additional drivers. Every single page works perfectly on the app except that one. Because only that page says “ERROR”! I am a student and now they want me to pay $157 each month for insurance. I don’t even work and my mom ca5 afford it. Well I would like to cancel my insurance but I can’t. Because I paid around $400 for the first payment. TERRIBLE! I hate how they are very nice when you are getting insurance and ignore you the moment you get the insurance. DON’t get insurance from this company. NEVERRRRRRRER.Amina NurievaVersion: 5.7.1

Geico wasn’t there when I most needed themI’d been with Geico for over 10 years without a single incident. Then one night I was involved in a highway pile-up. I was driving a tiny car slammed into from behind by a large SUV. Previously, Geico had advised me to drop comprehensive because of my car’s age. After the accident, Geico counseled me to speak with the other insurance company and let them know whatever they wanted. My car was subsequently “totaled,” a loss of more than $10K for me. And the other company’s adjuster judged me “at fault” because I was not the first car in the pile up. So neither Geico nor the other company would offer any medical compensation. Years later, I’m obliged to work with Geico again because my current insurance rate keeps going up even though I almost never use my car, am a defensive driving course graduate, have excellent credit, and have no marks on my driving record. But to get a discount, I have to use Geico’s surveillance app. Worse, it MUST STAY ON AND I MUST STAY LOGGED IN ALL THE TIME!!!!! No thanks. My privacy is worth more to me than a few dollars off the premium. Geico has been just awful all around. #Just&FairInsuranceRevolution..NW1234Version: 5.72

Roadside is a jokeFirst, not sure where Geico gets their claim of 5/5 stars for roadside service because there is nowhere to leave a review. I got locked out while scraping snow (for the first time in my life). I had gloves and extra layers… also locked inside the car. I was fortunate to have a warm building to go into. If I hadn’t, I would have gotten hypothermia waiting the 60 minutes for the service they were sending. On top of that, thé phone number provided for the service went straight to voicemail so there was no way to communicate. Called Geico and had a long auto system prior to talking to an agent about the communication problem. I got lucky and someone was able to open the car. I canceled the roadside assistance that was still 30min out. Now that roadside service website asked for a survey, that didn’t have questions consistent with my issue (4 short questions) and at the end it says « we’re working on sending help » with no way to say no. If I get charged for this I’m going to be even more upset. Happy I got lucky, not remotely happy with Geico or the service Road Rangers. Why use a service that’s 60min away in cold weather!!?.Ahhhh nicknameVersion: 5.48.1

Super buggy and no supportI just signed up for Geico with Drive Easy, but the app seems pretty garbage. At first it wouldn’t accept that I had turned on “motion and fitness” in my settings, because the app was taking me to the Geico part of settings but at least on an iPhone it’s in privacy, so I had to uninstall it and start over again. Then I set up my account and password, and every time I selected “keep me logged in” it would erase my password. It told me my password didn’t match, so I reset it, and with the new password got the exact same problem. Just to test my sanity I pulled up a browser and put in the same information and it accepted it just fine. So I uninstalled/reinstalled again, making sure to select “keep me logged in” first and typing in my password and it finally accepted the same information it had rejected a dozen times. I’m now super frustrated, out 45 minutes of my time, and there was no way to contact support through the app. The help section is only FAQs. When I called the agent who signed me up, she did her best to help me but she was just reading from what we’re probably the same FAQs.SorchakittyVersion: 5.35

GEICO is horribleGEICO is horrible. I have had a glass damage claim (for the windshield of my car) open for weeks, and I have not been able to make any progress beyond the initial declaration of the damage, given the many roadblocks GEICO laid on my way. It is the phone number from the mobile app that tells me to send a written message, and then the reply to the written message that tells me to call the same phone number. The “dog trying to eat its own tail” madness. In the meantime, my safety is being endangered while I am forced, by this bad quality, to drive a car with a damaged windshield. Also, at the same time and while all of this is going on, my dealership, the glass repair shop and GEICO are all playing to pass the ball to each other about who should take the next step. They all seem to think I am responsible for it. For sure, I am responsible for it, that is out of the question, but how can I really be responsible and be able to take care of it, if every time I try to make this claim move forward, one of the three stakeholders refers me to the two others? Absolute madness again. They are a bunch of irresponsible men and women brats catching me in the middle. Help! And fast!.MichaelA330neoVersion: 4.33

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