Denon Remote App Customer Service

Denon Remote App Positive Reviews

It’s good when it worksHere are the issues. 1) The connection between the receiver and the app on deeper applications very occasionally goes to sleep. (Pandora/Spotify for example) Switching between screens on the app can wake up the connection, but if you are still seeing issues, unplug the receiver and boot it back up. A pain? Of course. But I suspect the receiver software is more to blame than this app. 2) Denon’s software on the receivers is flakey. When the app is completely unresponsive, crashing, etc., it can usually be fixed by unplugging the receiver, giving it a minute to think about its’ naughtiness and plugging it back in. Just how quirky is the Denon OS? I had to reset the unit and setup my surround system all over again after accidentally signing out of an audio streaming service. 3) The app UX could improve, but now that I’ve learned it, things are better. I only just learned I can customize the buttons on the app. So yes, for the uninitiated, it’s not immediately user friendly to use. (Hey Denon! You could change this.) After understanding the OS issues on the receiver, my relationship with my app and receiver has been elevated to an understanding of its quirks, and a we now have a mostly productive relationship..J.p.wieseVersion: 3.1.8

Good AVR AppDidn’t have any issues with setting up my x1100w via Ethernet and DNS. Device showed up immediately in the app. Love the app’s ability to change sound programs on the fly. Accessing the AVR’s setup and configuration screens is intuitive and it’s a lot more sophisticated to use for making quick channel volume adjustments. Nitpicks would be that the app’s icon needs an update to better match the overall look of iOS. The GUI could use a touch up as well, but I found the app to be a good utility and a nice quick way to adjust the volume when the remote is out of reach..EvilanimatorVersion: 3.1.8

Latest update works better..:Previous versions just flat out didn't work for me - even after rebooting everything. The latest version works - and for the most part is reliable. I have had to reboot my wireless access point once to get it working again which I find very odd since every other device in the entire house has worked flawlessly (including a home server). The app is decently designed and gives me access to most of what I'd want to do without grabbing a physical remote. 4 stars only because of the periodic need to occasionally have to reboot my access point..DrumzalotVersion: 3.1.8

Internet Music mode: What happened to my Favorites?It is a more adequate player app for my 2300W. Other apps offer more system tweaking. If it had more control over the receiver I might give it 5 stars. But one function I really like the internet station “Favorites” addition option the app adds to the Internet Music mode of my Denson. As of late 2020 my Favorites seem to dance in an ever changing order. Selection is unpredictable if the app accepts a selection. Is anyone else having this phenomenon? Really don’t want to uninstall / reinstall the app because I will have to redo those unique stations..SourcemgrVersion: 3.1.8

Works pretty well butSo I have had this app for a good 2-3 years, I thought it was really good but I think there should be a feature where you can track your physical remote, we lost our physical remote and just found it yesterday but the issue is the features on this app should either A. Mirror the physical remote. Or B. Have a tracker for the physical remote. I personally love this app it’s great when you don’t wanna grab your remote or go up to the receiver and press buttons, it’s also good if you would like to troll people in your house..Rubix Cubix YTVersion: 3.1.8

Massive improvementI used this app when I bough my Denon x1100 a few years and it sucked. Intermittent connectivity was my major complaint. I'm not sure if the app was improved or if it was their most recent firmware update - or both - but I've had zero issues over the past month of use via iPad and iPhone. I will say it still is a bit clunky and the workflows aren't ideal, but it works and is reliable. Nice fixes whatever they were..Sdm-reviewVersion: 3.1.8

Works as it shouldI enjoy being able to see what sound mode the Denon is on, as well as control volume and switch inputs. It’s also nice to be able to access the menu. I actually don’t have a physical remote for my receiver, and this is a fantastic substitute! I see that a lot of folks have issues with this app. My Denon AVR-X4000 is hardwired, maybe this leads to a better experience?.I3eyondzVersion: 3.1.8

Better than it was and pretty good overallOverall I am pretty satisfied with the remote. It is a little slow and not the most intuitive. That said, the quick access interface is useful and the app itself seems a lot less buggy now (June ‘18) than last summer. I think there was an update. I’d use this free app before buying one as it suits my needs..NcviewsVersion: 3.1.8

FunctionalNothing to rave about but does its job. To people having issues with it not finding reciever, i had same issue in beginning. After hair pulling experience with hard wiring to router not fixing, finally solved with ip reservation. For some reason denon renews ips even on new models causing apps or ios not to see it. Make sure your reciever is hardwired and a designated ip through your router..LeekadVersion: 3.1.8

Reinstall on ios 12 to fix the crashingThis app is mediocre at best but it worked for the 2 years since it was updated... then I upgraded to ios 12 and it would crash immediately upon opening it. I uninstalled and just reinstalled and now it works again. D & M will probably never update it again, but it seems it will work again on ios 12 if reinstalled..Thisisarandomnickname8675309Version: 3.1.8

Pretty GoodI use this app regularly. The app works as designed for about 3-6 months at a time before crashing. Usually unplugging the AV unit and plugging back in fixes the issue but once I had to uninstall the app and reinstall. I wish the developer would make updates and improvements to future proof the app but I guess a new flagship is available and is a pity for users of the old interface..Jplemieuxalive.comVersion: 3.1.8

It's just ok...needs some updatingOverall pretty satisfied with the app. Really wish I could change speaker settings from surrounds to 2 zone setup on the fly and vice versa. I change this function often and it would make life so much easier. Also not auto changing the zone 1 when connecting to zone 2 network to access music apps would be helpful..T3125467Version: 3.1.8

Works okI wish the receiver wasn’t so flaky with the network. You have to unplug it every so often too get the app to see the receiver. It is kinda flaky and I had to assign my receiver an IP address to get the app to see the receiver consistently on my wifi. I wish it had the receiver setup options on the remote but you can access the receiver via its IP address on a web browser..Fisc3577Version: 3.1.8

Great app... not ready for iOS 13Never had a problem with it until I upgraded my phone to iOS 13. Now I can’t access the “Zones” button and all of the icons disappeared. I hope it gets updated..Acelefty14Version: 3.1.8

Update broken-updateI take back my previous post. I shutdown both my iPad and unplugged the AVR for 30 seconds and reconnected it and the app began to work as it did before the update. However, in demo mode I could make a playlist, etc...but now I don't see how to set that up. I guess I got some playing around and researching to do..Kentone28Version: 3.1.8

Works FineOn a 6s and it works fine contrary to other reviews. Sometimes after app updates you have to turn your device off and back on again. Still a pretty mediocre app, but it works. :).WhippleshuffleVersion: 3.1.8

Mostly worked, now it doesn't openThe app works fairly well. It has hiccups every so often. Sometimes you have to unplug your device before the app will work, though I'm not sure why. All in all, I'm happy with it..Thrower KidsVersion: 3.1.8

Excellente applicationJe possède le Denon AVRX-4000 et cette application fonctionne à merveille. Dernier essais en janvier 2023..L_JimVersion: 3.1.8

Turn it ON!To all those who complained of not seeing their devices on app - turn manually or with remote unit ON and then open app. It will scan and search and will find your unit if is compatible with the app. With the app you can change the name of your unit the way you want, so is easy to recognize and know in which room it is, if you have 2 identical, as do I..MuzzkataVersion: 3.1.8

Works better than the remote.It works great so glad I down loaded this app. I can operate it by my phone play satellite radio all by using my cell. Don’t even need the remote anymore..JcjxjctjbVersion: 3.1.8

Marche bien!Pour monter le volume, changer « d’input » et modifier le mode surround, les commandes fonctionne bien, application simple, manque un peu d’option mais en general tres utile!.PcaightVersion: 3.1.8

DecentSadly with all the negative reviews, Denon has not improved this app. Understand Hardware constraints making the new Denon 2016 not compatible. But with all the older models out there, please update this app. There is no reason some of the functionality of the new app cannot be incorporated into this one. Please support your products Denon..Drac6262Version: 3.1.8

Mostly functioning appIt mostly works well with my Denon AVR-S700W. I can turn the receiver on and off from anywhere within my router wifi area. I can adjust volume and turn on Internet radio and pick the station - all from my iphone. What I admire the most - the app is integrated well with my WD hub media player. It is definitely adds to convenience. I do have a separate WD app, but don't remember when I used it last time. Denon app does the job beautifully. Now the CONS. I wish the interface was more user friendly. The navigation could be more intuitive. And last, but not least, building playlists for my network stored media seems to be part if the app, but it needs to be completely re-worked. It is absolutely user unfriendly and counter-intuitive. Having said that - it mostly works and I would recommend for the Denon owners to use it, just as to the Denon developers to work on navigation and playlists. One more CON: the app does not seem to recognize non-Latin characters. It does not show ANY non-LATIN folders. This is my default way to reach to my data. When trying to search for the Artist or the Album, the app returns with wrongly coded title names. Somewhat inconsiderate assuming brand's Global reach. Please fix. Thank you for fixing the non-Latin characters. They work fine on my iPhone now. One more suggestion: I would like to be able to add a single track to the existing or to the new playlist from the Player View interface. In the same way as you put a favourite "heart" button for marking a track as favourite, would you consider adding a "Add To Playlist" button? Thank you..Queen of Spades 123Version: 3.1.8

Ignore all the whiners. This is a great app.I don't understand all the negative reviews. This is one of the best apps on my phone. And I have over 200 apps. I use the app everyday and lt's much easier to use than the bulky and finicky infrared remote. And the app is free! What more do you want?.❝ just me ❞Version: 3.1.8

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Denon Remote App Negative Reviews

Network option needs to b turned onIn order to browse to the Denon receiver web page if the unit is in standby mode, network option needs to be activated. You won't see it in the options on the web page but u can access thru the menu system on the receiver. I too am disappointed to not see previous years models supported. AVR-3310ci. Still love my receiver though!.TJ MastersVersion: 3.1.8

Random volume=blown speakersThe last update seemed to correct the issue with not finding the receiver for 30 seconds. However, now it is basically unusable unless you are okay with blowing out your speakers. I have two zones, and when I want one zone on and not the second, the volume often maxes out on the zone I don’t want on at all when I turn on the the second zone. And it takes a few seconds of panic to get it shut back off. This happens even if I have the other zone muted. The mute turns off and cranks the volume to 70+. It doesn’t always happen, guessing 1/4 of the time. Complete garbage, and if you’ve spent some money on good speakers you’re really taking a risk by using this app. And before anyone asks, the super high random volume is not a “feature” (ie remembering the last volume setting for that zone), because it gets cranked to more than double of the loudest I’ve ever played music. It didn’t do this the first 4-5 years I used the app..Zeke257Version: 3.1.8

Stopped working mysteriouslyApp worked fine before the latest update. Now, the app attempts to open, then force quits to the home screen of my up to day iPhone XS. Puzzlingly, the app shows as active as a background process, showing up as expected when app switching. When attempting to switch to it however, it will disappear. Attempted an uninstall/reboot/reinstall and upon successfully opening the app, it won’t detect my networked and static IP’d receiver. Pitiful and sad. Used to be mostly functional, if a little slow, but it’s 2019 now and customers EXPECT correctly implemented integration with their devices. There’s simply no excuse for this. That’s what you get with a third party dev, I suppose. Denon needs to step this app thing up as the world is moving quickly toward app integration rather than juggling remotes for functionality..AguyontheinternetVersion: 3.1.8

How can Denon have an app this bad??This app is awful. It’s delayed, it hangs up, it kicks you out etc. We’ve tried using it across multiple devices and all have the same results. Recently the app stopped working if the receiver was on wifi. Now we have to have the receiver hardwired for the app to even see the receiver. But even then, this app is flakey. What I don’t understand is how can a company, one the size and popularity like Denon can produce such a brick of an app. I’ve owned a few different Denon receivers over the years, and I can honestly say their quality has become worse and worse with every unit. I’ll be going with a Yamaha receiver next since Denon now owns the other brands I was considering. And, I’ll be using their musiccast app which most people seem to love..Blk00ss05gtoVersion: 3.1.8

This app makes me want to pull my hair outThis app makes me want to pull my hair out. Fine for turning my receiver on and off and turning volume up or down. Terrible for features like "pandora integration"....can never get it to pull up station on my pandora with out screen and attempted selection going bonkers. It is irritating when you are listening to a network station and then want to browse for something new, that it shuts off whatever you were listening to when you leave that screen. Seems buggy all around and in the last year or so it has made me wonder if it was a bad choice to go denon. Saw a third party app i am going to try in lieu of this app. Praying it works better...I am so over this one. Extremely irritated..GitfitVersion: 3.1.8

Awful AppWhy can’t the big receiver companies figure out a stable, user friendly app??? None of them have 4-5 star app ratings. I have cycled through Denon and Yamaha. The apps feel and look like DOS (i.e. pre-Windows) programs. This app crashes all the time and locks up nearly every time I use it. Another question: can any other company step up here? I have heard great things about Sonos. But I am not sure if they are a full receiver replacement or if I have to plug it into my existing receiver and continue to deal with Denon?!? Also, my current speakers are great and built into the walls! Why can’t great sounding home theater and music be easy?!?.Deepsns24Version: 3.1.8

This is what happens when you let the competition design your productDid Onkyo design this to make fun of Denon? The other reviewers are correct in that this is not reliable. And the user interface seems like it's a game. If you are listening to something, and click on a page, it turns off what you are playing. Then you have to go through the steps to turn it back on. The you look at another page, and there goes your music again. If this was a game, it would be very hard to play. Denon should actually try their products before releasing them. This is NOT worth the free price; it's more work than not using it..Won't accept my Ping IDVersion: 3.1.8

Just awfulHoping to save another sorry soul from the torture I went through with this app. I was all happy to hook up this “new to me” receiver. Coming from a Yamaha RXV775, which was perfect, but didn’t have atmos. This was supposed to be an upgrade, but the experience was ruined because I downloaded the “Denon remote app”. PLEASE NOTE: Do NOT use that app! It is antiquated, and lacking ESSENTIAL controls. At first I had accepted that maybe they just missed the mark. But turns out there are multiple apps that work with this receiver. Well that is terribly confusing. So now after deleting this app, and downloading the 2016 AVR remote app, this receiver got a 2nd chance at life..Bhw33191Version: 3.1.8

DissappointedWhen I originally got the Denon App it worked just fine. After multiple revisions, the App just seems to get worse and worse. It can’t find the AVR for a minute, then it wants me to back out, which takes me back to trying to find my receiver. I have tried other types of paths within the App without success. It just does not work with my receiver anymore. The only reason I give it a one: no zero choice. Update: I should not have to delete the app and reload the Apo, for the App to find the Denon receiver, yet time after time that is what I have to do..Dissapointed with Denon AppVersion: 3.1.8

Worked well then stopped workingI had this installed on my iPhone 7 Plus and it worked flawlessly. A month later, I’m unable to use the app. It will open and then it immediately returns me to the home screen on my phone. When I check to see what apps are still open, it’s there. Clicking on it opens it but then takes me right back to the home screen of my phone. Restarting my phone doesn’t fix the issue and reinstalling the app doesn’t fix the issue. My receiver has the latest update. Truly puzzling. It’s a great app but if I can’t use it, it gets 1 star..A0rtegaVersion: 3.1.8

App no longer launches on iPhone 8With iOS 11.3 on iPhone 8, app won’t launch at all. I tap it, it begins to open, then goes back to home screen. Have used app for years, quite convenient, worked fine until latest iOS update (so I assume that is the reason). Whatever the case, it would be nice to have this addressed so I can get back to listening w/o lugging out the remote and turning on the tv to navigate the menus. Please fix app so it will launch again (and yes, did power cycle my phone and delete and re-download the app—worked one time and then back to not launching).Marty StylesVersion: 3.1.8

Unstable AppThis App often loses the ability to find my Receiver. I have to unplug the Receiver, wait a minute, and then plug it back in; this usually fixes the problem. Recently, however, unplugging the Receiver did not correct the problem, and it turned out the Receiver somehow permanently lost wireless internet connection (even though my router was working fine). I had to unplug the router and plug it back in, and that restored the internet connection for the Receiver. In summary, this App is unstable and is always requiring my attention to keep it working..Opinion90Version: 3.1.8

Continues to be a piece of junk, lousy Denon supportI have two Denon receivers, both wired (lab) to internet. This app has never been able to find either. A third party app (DeRemote) has no issues finding both of them. Attempts to contact Denon support was greeted with a general malaise with a combination of scripted answers with an 'I don't care' and 'the problem is on your side' attitude. They barely acknowledged that another third party app had no issues, proving the problem was not on my side. Denon support was lousy, so much so that I will be looking to move to another brand next time around..ForceFourVersion: 3.1.8

This app is very inconsistent. Don’t buy DenonWhen will Denon wake up and fix this issue? I’ve had my amplifier for 7 years now and they seem to not listen to their customers reviews when consistently they all have the same connectivity problem. All my other apps on my phone work great. The Denon app does pick up my SONY tv connection but it can’t connect with its own. How is that possible?? Denon when will this issue be fixed or are you still in denial that your app doesn’t connect and stay connected????.FedupwithdenonVersion: 3.1.8

UnreliableThis app is down approximately 80% of the time when i want to use it. Don't know if its a function of all the updates apple keeps doing but it has become mire of a frustration than anything else. When operational, it works fairly well with occasional loss of receiver. Unfortunately the app quits working constantly. Whenever you tap the app to open, it appears to try and open then blinks back to the phone screen..Psrich99Version: 3.1.8

So much promise, so disappointedI purchased two Denon receivers specifically because they offered phone app control and integration to Pandora and other internet tools. I'm really disappointed in both the app and my purchases. The app works maybe 10% of the time and extremely slowly to find the receivers. Both are hard wired and I can find my xbox faster and it's on wifi. The unit often gets its software locked up (both app and unit). Frankly I can't recommend Denon or this app to anyone. I'm sorry..Phoenixhawk101Version: 3.1.8

Always touchy, recently worseThis app has always been a bit slow and touchy (don't try to get ahead of it with clicks). Previously would've given 3-4 stars, but recently it stopped displaying my music (it will search, and will play what it finds, and will also display and play playlists). two stars until it starts displaying my music library..PongupperVersion: 3.1.8

Never know what it will do or not doLousy app that sometimes works, sometimes does not and often brings me to screens I dont know what to do with. Often wants to bring me to settings instead of controls. I can often not turn off or on my receiver and it randomly stops working. Sometimes it won’t even find my receiver. By far this is the worst app I deal with on a daily basis. Do not buy a Denon receiver, if you ever want to use it via the app..Eman paVersion: 3.1.8

Fun if you like puzzlesFun for a while as you try to figure out how to reconnect after it loses its first connection and then actually input the denon ip address manually and it still won’t work properly. Fun if you are tenacious until you spend enough time trying when you have come to realize you have pulled most of your hair out and are now on your fifth shot of boze trying to calm down and it still does not work. If you like that sort of thing then this app is for you. Have fun..ThesaucierVersion: 3.1.8

So over this Denon AppReceiver is descent unlike the purchase price. App is extremely disappointing & embarrassing to have a get together & fighting over & over with connection & controls. My AVR 1913 receiver was professionally installed at a hefty price as well. Installer has basically given up on app control as well & cleaning his hands. Installer claims as far as receiver working it’s doing what it should, but as far as I’m concerned I am not getting out of this receiver what I was promised. I advised others to move on to another AVR..$:529Version: 3.1.8

Maintaining?This app worked when I first purchased my x4000 a few years ago but has gradually completely stopped working. I have multiple zones and the app made it easier to control them or change stations when I’m sitting outside. Have you given up maintaining the app? Or are you providing something better? I cannot imagine a simple GUI would not be in your best interest because I certainly wouldn’t buy another denon without app integration..Dave16896Version: 3.1.8

Why bother?I know you’ll be tempted to download the app and just “try it out”, but let me save you the headache. It’s old, wonky and quite useless. It doesn’t always recognize your device and lately it’s been crashing. Still can’t figure out the logic of spending resources to make an app other than that it’s just a marketing ploy to get you to buy their internal product, still, they end up losing customers over frustration with it..ScanzieooenVersion: 3.1.8

Used with AVRE400 - What Happened?!?!This app was very simple but gave me full control of my stereo. Never had any issues. About 2 weeks ago it wasn't even loading up, and now it can't detect my stereo. I've deleted and reinstalled the app. If there was an update recently, I beg of you to please fix this asap. My favorite feature about this app was that I was able to control the stereo from anywhere inside or outside the house. PLEASE FIX THIS!! Please!!.RagingBullNYCVersion: 3.1.8

This app does damage Denon brandApp has got really good feature list and fairy good design. Big promise. Unfortunately it's got awful implementation in terms of reliability and performance. It does unexpectedly shutdown AVR. It simply can not work with Pandora refreshing list of stations in a loop. If app has association with Denon brand then perhaps PM may want to do something about it. Either fix it or drop it for good..Nick_PotapovVersion: 3.1.8

Issues with UpdateSince the last update, there are severe issues with two zones. One plays as expected, but the main zone randomly maxes out, blowing out my eardrums and eventually my speakers. Also, the network source option has disappeared from the app. For me to play music from my phone, I must manually select “network” using the receiver remote. This app has become more work than it’s worth..VaBreezeVersion: 3.1.8

Doesn't work!This app used to work for me and it was really the only way I could control the receiver for my zoned system. Now Pandora doesn't work - it just gets stuck authenticating. After that everything stopped working. Now I can only use the receiver for basic functions like tv. No access to outdoor speakers and any of the music functions. WHAT A TREMENDOUS WASTE OF MONEY. Oh, the remote that came with the receiver also stopped working..NawnletVersion: 3.1.8

App is trash!Hardly ever finds the receiver. SiriusXM has never worked since day one even after hours on end with denon support and SiriusXM support. Has no support with Apple Music besides streaming from a phone. Been battling the connectivity issue for years now. Finally have had enough today while having a Memorial Day party and unable to change the music nor the volume. 15 years with denon products... Bye bye.Str8shootinVersion: 3.1.8

No update for 3 years totally broken in ios13 come on denonAsinine app so crappy now in ios13 the power on/off buttons have disappeared, same story in marantz app, hopefully Apple will fix the cause in 13.1 because denon and marantz don’t seem to care about their old customers. Unbelievable as they are not value products rather at the higher end of the market. Vizio recently added airplay and new features even 3-4 year old TVs.AKDGT9Version: 3.1.8

Buggy and gets worse with every updateI don't know why they can't make this app work. It's not like they add new functionality. They just released updates that break to things that used to work. I only can get it to work about 25% of the time, and there is no rhyme or reason today. I've developed software before so I'm pretty good at troubleshooting, but I can't get this thing to do anything at all..JboehmanVersion: 3.1.8

Denon keeps breaking this appI wrote a review on 3.1.6. since it was buggy. Later they released 3.1.7. and it made a world of difference. Of course it updated to 3.1.8. Now I have the same issues when selecting albums from my Plex server. Not only that now my Plex server only shows up if I restart the PC program. None of my other items that I own have a problem with Plex. My Apple TV sees it, the Roku's see it. Denon, fix this!!!.TruckondoVersion: 3.1.8

It’s okayApp is good when it’s working. A bit slow at times but very useful. It’s easier to sign in to accounts on the app , when it works. I’ve had to reinstall it several times. I’d say it works about 50% of the time. Even with excellent WiFi signal in your home. I will continue to use the app and hope that there’s an update or firmware updates for the unit itself..Foghat1987Version: 3.1.8

Waste of timeThis does not work, so don’t bother with it. Instead, find the 2016 version of this app. Fortunately the link is still up, and can be found by clicking on this app’s developer name. You will then be shown the other apps in their portfolio. You get to the one that actually works by swiping so you see the titles on the right. Download the 2016 AVR remote and actually control the receiver!.NewbfanVersion: 3.1.8

FrustratingGarbage! Constantly crashes and disconnects from receiver. In some cases the app won’t even open and must be deleted/reinstalled. App interface is fine however reliability is the issue here. Interesting that a company like Denon is content with a 1 star average and doesn’t bother with an update for years. This app will be the reason I won’t buy another Denon product..PwrdbymVersion: 3.1.8

Auro3D?I updated my 7200WA so I can use auro3D on my 5.1.4 system. Sadly the app does not propose auro3D in options. Please make app more stable and with all options from receiver. Also it seems my phone push files from dlna to receiver one at a time. So if phone goes to sleep music is off. Would be nice to send information from phone to receiver so received pull files from dlna as when I use the remote..Pierre de coubertinVersion: 3.1.8

Terrible supportWhen this app works, it’s not bad. They seem to have a hard time keeping up with Apple updates though. It takes weeks even up to a month before they finally update the app allowing it to work with iOS. No other app has consistently disappointed me like this one..DNCT81Version: 3.1.8

UpdateSeriously, 3 years without an update ? Not working properly with iOS 13.Stephnet0077Version: 3.1.8

Terrible connectivityMay 2019 Update: The receiver does not keep the hard wire connection configured. This keeps you from using the app. April 2019 Update: I have figured out what is causing so much difficulty with the app. When the receiver gets a firmware update (which I just got another one that was able to confirm this) it forgets the wired network connection. Further, it takes some effort to get it recognized again. The steps required are under network settings go to Information (unless Connection is actually available). After it completed the scan check to see if Connection (one menu back) option is now available. If not then scan again. When it is you go to the connection type and change to wired (my receiver wants to go to wireless by default). It may complain that the cable is not connected, just tell it to scan for the wired again until it finds it. When done, the app can actually work! Used the star rating to 3 now. The fact that the receiver does not keep the configuration is a problem that should not exist. When it works it is pretty good. The problem is that much of the time it does not connect to the receiver. It isn't consistent about it either. What is also concerning is that Denon does not recognize past purchases and is building apps for new products while putting prior products at a lower priority. Denon, stop building different apps for different years of receivers and start using a common architecture and standard. Update: several versions later and Denon still can't find its own receivers, the foundation of what the app should do. Even with a dedicated IP there is no success which tells me the receiver is likely the issue. Update 20181225: I will never buy another Denon. The app is useless as it can never find the receiver. That is fine if you continue to use the old style of IR remote, but it is about to be 2019. If Denon was thinking that this was an obsolescence act, all it does is make me interested in the competition. My other receiver is a 2 year “older” unit who’s app works flawlessly..SchneiderISVersion: 3.1.8

Totally uselessLike all others app from Denon it’s useless….. Take a look at Yamaha please or contact Apple to design something useful…..Geilmen1Version: 3.1.8

POSSo disappointed. Rarely connects when everything else on my network works great. Software is so buggy. Just junk and I’ll never buy Denon again.Sosume N. YumamaVersion: 3.1.8

Always work fine till last updateWhy is my app not working anymore ?.John sonneveldVersion: 3.1.8

Didn’t workApp doesn’t connect or do anything for the amp..WournellyVersion: 3.1.8

Absolute garbage!!!After the last uodate they have completely broken the app.Constant rebooting it might reconnect for a few seconds, maybe. Absolutely garbage!.Point4DaveVersion: 3.1.8

App stopped working**updated see below**Update: make sure to update the firmware on your receiver and this app should start working again. No longer connects to receiver! Update has stopped connection with receiver please fix!.BlufyreproductionsVersion: 3.1.8

Crashes as soon as I open itIt worked in the past, but now I open it and the app crashes immediately. DeRemote works flawlessly, which is interesting as it is a 3rd party app. Very disappointed with denon. Great sound, terrible support. I’ll likely look for something else in the future, a vendor that you may trust not just for the first year..In2surviveVersion: 3.1.8

App crashes ImmediatelyCan’t open or use it since the newest updat.DannyR905Version: 3.1.8

Ios13Still broken after ios13. Can we get a fix denon?.MattmattfromcanadaVersion: 3.1.8

Wow en 2019! Pas plus avancé que ça????Déçue en ta comme app. Surtout au prix de l’ampli. Pour moi Denon c’était synonyme de qualité. Bof.OklàVersion: 3.1.8

Ne fonctionne plus avec ios 13Ne fonctionne plus depuis la dernière mise à jour.Frankie20072007Version: 3.1.8

Hate the new lookWhy can’t I have the power button to shut on or off. This looks awful and the buttons don’t work. Why have an app if ur doesn’t work..SkenteridisVersion: 3.1.8

Not working under IOS 13Please update!.Amringer58Version: 3.1.8

IOS 13 Broke the appCan no longer control my denon since updating..Carmageddon14Version: 3.1.8

Updated to iOS 13 now the app doesn’t work.I have the iPhone 10, did the iOS 13 update last week, now the app doesn’t work. Missing a lot of buttons to control my receiver. Please fix soon..CaseyCromieVersion: 3.1.8

UnacceptableHow can you make such wicked hardware ... but such horrible software This app is horrible.SHOBUNORYUVersion: 3.1.8

No update for 2 yearsSo Denon, I see that you have a new app out. AVR 2016. I have an AVR 1913 that is not compatible with the new app. That sucks but I can live with it. The real issue is that you have abandoned this app completely. That means that, since this app is not compatible with iOS 12 I cannot use it. What are you trying to do here? Force us to buy a new receiver just so we have a compatible app to use? Are you that stupid? Update the app to be compatible with the current version of iOS or release a firmware update to my 1913 that will allow the new app to work with it..SuethsayerVersion: 3.1.8

Need to reboot way to oftenWhen the app works it good. However as Denon makes note in the description if you have connection issues you need to unplug the unit. Not cool when it’s in a different room. We have ours up for sale and will look to buy a better brand. They can’t seem to support their tech..SummitAlpineAirVersion: 3.1.8

App wouldn’t launch on iPhoneXThe app used to work just fine until some time back but off lately it wont even load up. There has not been any update for the app in over 2years. Denon should release an updated version to keep up with the iOS updates etc..AmAs!nghVersion: 3.1.8

DenonBought 910w Denon receiver in feb2016, now it doesn’t work and can’t get it to update even though I can get internet radio through tv. App is appalling..Markj1803Version: 3.1.8

No longer worksA firmware update came to my AVR-X2100w and now the app no longer works or detects the receiver. Even after manually entering the IP address, it no longer connects. This is so dumb. Used this app for years without fail..TheApprenticePCVersion: 3.1.8

Stopped workingI downloaded the app because a remote did not come with my receiver when I bought it used. Now that I cannot use the app due to the firmware upgrade... I now have a very expensive paper weight.Ahhhhhhhhhhhhhhhhh8Version: 3.1.8

App is crapWorked for numerous years but recently will not connect to my Denon avr 2313 CI..Doc HoladayVersion: 3.1.8

No longer worksWill not even load. Garbage..Nazth DecorumVersion: 3.1.8

BlakerI used the app all the time. Now doesn’t come up with all the menus. Doesn’t work like everybody says. SAD! when connected all the options are music server?.X4100wbVersion: 3.1.8

Stopped WorkingThe app does not work anymore. Crashes and after a delete and reinstall of the app it cannot find my X4000. Manually adding the IP works but can't get any further. Worked fine before whatever the last update was. Oh well. Time to buy another brand of receiver I guess..Signal2NoiseVersion: 3.1.8

AwfulThis app is awful! Worked for about 2 months 1 year or more ago. Has not been updated. There is no support to correct connectivity or 'device not found' issues. I am convinced that the few positive reviews are likely people working for, or connected to Denon- not a good choice if seeking a hybrid of great quality hifi/connected home. Extremely disappointing and poor product..CichyVersion: 3.1.8

Lag has become unbearableHas been a half decent app to use as an alternative to digging out the actual receiver remote to change things like the sound field settings. It used to respond immediately to things like volume adjustments etc. Now I’m not sure why it’s so laggy. Tried deleting and reinstalling the app. Restarting my phone. Unplugging and plugging back in the receiver. Power cycling my home network. The app must need updating to work better with iOS 11.2.6.JeffX169Version: 3.1.8

Doesn’t work anymoreIt used to work fine. Now it just does not work. I don’t know if it is the app or the AVR that’s at fault, but it just does nothing..KPIG FanVersion: 3.1.8

Fix for app problemsIt worked alright at first, for a few months. The fix was to unplug the receiver for 30 seconds..Dusty Jr.Version: 3.1.8

Doesn't workSeems to connect to my AVR-S900W but doesn't control it at all.LostcaperVersion: 3.1.8

App Crashes upon launchSince the update 3 days ago the app crashes immediately upon launch. Hard reboot of iphone 6as doesn’t fix..Carl.RothVersion: 3.1.8

Terrible AppI have been struggling through this app for a couple of years now and it just gets worse. I now have a iPhone X and I cannot for the life of me get this thing to connect. Other than chucking my $3000 Denon app in the garbage or better yet, smashing it on the floor, I am at my wits end. I have now given up and am using my iPhone 6+ to work play music as my $2000 top of the line iPhone X does NOT work. 0 (Zero) stars at best if there is such a thing..KbfunksterVersion: 3.1.8

Another useless appA once useful app for controlling my Denon receiver. Now, just takes up space on my ipad, as it is useless: Cannot connect, cannot use, and cannot repair. Issues like this make me question any further purchases from Denon..LemursRuleVersion: 3.1.8

Hit or missI love it when it works but mostly doesn't work!! Glad I don't have to pay for this crap app!!!.BbsorrellVersion: 3.1.8

Used to workUsed to work great on previous versions but now it's certain every time I launch the app that there's no change of it connecting to my amp. I try every so often regardless, just to see if anything has changed... 👎.Spicoli250Version: 3.1.8

What happennedThis app was good until they switch the scrolling mode to select the radio channels for those stupid arrows that give you only the possibility to look by page. It takes an eternity if the radio channel start by the letter W... This is stupid!.SiikboyVersion: 3.1.8

Amateur design - horrible app - zero respect for DenonHuh? You can't make an app that works? Constant crashing, never connects? Embarrassingly bad. Makes your company look very amateurish.Idonthaveacoolname.comVersion: 3.1.8

Absolute garbage updateLatest update ensures that app no longer works. Well done Denon..Middleton9Version: 3.1.8

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