Denon AVR Remote Customer Service

Denon AVR Remote Positive Reviews

Works well, no need for physical remotePerhaps this app did not work well in the past but it's current iteration has been pretty flawless for me. I'm using it to control both my X3400 and X4400 and it's pretty responsive. I'm also able to group them together and use it with the HEOS Music app to access all my FLAC files via a USB thumb drive on my x3400. Overall I can quickly access my settings directly without using the on screen menus which is a huge plus bc it's just faster via the app. I know in the past the app would not recognize one or both receivers for whatever reason but I think they have worked that out and I can see both on my netowkr and switch between both fiarly quickly. The interface could be a little more modern and less drab looking but it is functional. That's really my only issue. It's not a pretty interface. But functionality is as intended so I won't take away a star for just looks..PharmdoggVersion: 3.5.0

It’s a Virtual Remote for your PhoneI’m hopping on to review since I use this app a handful of times throughout the week on other peoples network/Denon AVRs and it definitely beats using the remote. I get it, it doesn’t give you all the bells and whistles and the UI is pretty old like, but it’s great to have on hand when you need to see what your receiver is actually doing in real time. I also tend to use the local IP address and remote into Denon via laptop, so maybe I’m used to seeing a more “basic” UI. The App for me is a useful tool that - if you know what to look for - you can control your receiver from the couch. In my opinion, if you have a receiver & have the knowledge to understand all those settings, navigating the app should be doable as well. In Summary: doesn’t look the best, but it’s a great app to have on your phone if you have a Denon, because it definitely doesn’t hurt to have more control..LeftHandWizardVersion: 3.6.1

It’s not that badWhile it’s not “intuitive” that some might desire, it does what is intended and is easier than using e remote. I think there’s a lot of features and customization that just don’t allow a quick setup. Setting up an a/v with all of the features and functionality it todays electronic world is not easy. There’s not just home theater sounds and simple music playback, but multi-room configurations, setting up for gaming and other inputs. I love the fact that I can tweak and make adjustments on the fly with this app. My wife doesn’t like the bass rattling her art off the walls watching movies. SoI can have the app open and reduce the sub a few decibels to her liking for this input only. I can have music playing in multiple rooms and quickly make volume adjustments as needed. The bottom line is, every a/v system I’ve owned takes both time and patience to learn and perfect the settings. Patience Grasshopper!.WyattE1911Version: 3.4.1

Love this app!!!I was looking for the simple feature of being able to control zone 2 without being in line of site of the amp. The app meets my needs!!! I can easily turn on my amp and listen to my speakers upstairs without running downstairs. I can adjust volume on zone 2 and select my source such as Apple Music via airplay or cable TV. At night I can listen to music and turn off my amp without running downstairs. I was looking at RF remotes at over $100 to accomplish this. This app is so easy to use and works perfectly. I almost didn’t download after reading reviews. I ensure that my phone is on low volume so I do not have turn on a zone and have it blast. I can also set a maximum volume on the amp to protect in the event phone volume is highest and I turn on a zone..Denise TTYTYBGHJIBBVersion: 3.4.1

A-OkayI was not having any problem with the app until today when it seemed to go haywire. I reset my phone re-download the app and did everything else I could think of but it just wasn’t working. Then I read the release note for the update of the app which apparently happened just within the last couple of days. It noted that it may require that you unplug the AVR and plug it back in if the app wasn’t working properly. Voila! That did the trick and now it’s working fine once again - which for me is essential since the physical remote for my AVR-x3200w isn’t working properly and of course you’re dead in the water without a remote. This app saved me from having to shell out big $ for a whole new AVR. Yeah!.Scorpio69erVersion: 3.6.1

Good, needs one more featureThis is a decent app that gives pretty good control over the receiver functions. In my situation the amp is tucked away in another room so WiFi control is key. Airplay2 works great as well. The one additional feature would be an option to set “scenes” for speaker control. In my case I have the b speakers on my patio and the a speakers plus a subwoofer in my living room. If I run the outdoor speaker (B) only, the indoor sub still plays. I can manually turn it off in the app, but a macro or scene setting that does that automatically would be awesome. As is it takes a number of steps to turn on the b speakers then turn off the sub. And reversal to play in other room....that’s why I gave it three rather than five stars. Add that feature and this is a five star app..JimboseiboVersion: 3.3.3

Needs WorkUpdate: The issues I was having previously seen to have been corrected. The app still needs work overall, but it works reasonably well for what it is. This app was doing the job for me until the last update. It wasn’t great, but it did what I needed. With this last update I’ve lost the ability to control the level on subwoofer 2. Subwoofer 1 is there and adjusts fine. Both subs work fine and are both configured in audyssey. I can control the level of both without any problem in the receiver settings. I mostly used the app to change sub and center levels on the fly and change sound modes, so it’s pretty annoying that I can no longer quickly adjust the level as needed..OneillVersion: 3.7.0

App not loading my AVR-650H receiver - fixI purchased my Denon AVR-S650H a month ago and installed this app to control multiple settings. I love the receiver and the app worked great until an iOS update on my phone the week of Jan 4, 2021. When I opened the app and selected my receiver name, I had this loading or spinning graphic but the app never opened the control screen. I tried removing the app and re-installing but that didn’t help. I have my receiver hard wired not wireless. Here is the fix...unplug your receiver from the power source and wait 15 seconds then plug it back in. Wait another minute or 2 for the receiver to reboot. Finally, open your app and it should work. It worked for me!.JayEllisVersion: 3.4.2

Works as Expected.When I first purchased our Denon receiver I discovered there was an app to remotely control it. At the time it worked but periodically wouldn’t connect to the receiver - I’d have to reboot the receiver and it would work for a while and then stop. After giving up on the app on a whim a few months ago I tried it and was surprised to see it working. It’s been rock solid - any time I want to use it it’s working. Not sure if it was firmware updates on the receiver or the app being updated but now it works reliably and I can make the adjustments I want without grabbing a regular remote..DrumzalotVersion: 3.4.1

Works great!I wanted this app to work, was discouraged by the ratings, and am very impressed by how good it is. As long as your phone or tablet are on SAME network as the receiver it all goes smoothly. I had then on different ones at first and it took awhile to figure it out. Once Firmware is updated (there was one in Dec17) app immediately worked and supported most functions of the physical remote. Even better, I don’t need to have the remote out anymore cluttering up the room or getting misplaced. This app works great for me, highly recommend it..ZnprFanVersion: 2.3.0

If you want to setup different listening positions, this is for you.This app lets you setup the eq for different listening positions. For instance, I have my eq setup for sitting in the center of the couch, the right side of the couch, and the left side of the couch. It is true you can setup your eq on the receiver, but it will only setup the receiver to set the eq for one listening position. For those, people who like to sit in different areas of the room, you can set the specific eq you saved for that listening position, since the app lets you save multiple eq positions..DyoungyizzyVersion: 2.2.1

Convenient way to control Zone 2This app works great for controlling my system while listening to music in my zone 2 room. You can also access almost all of the system settings from the app which I find more convenient than the system remote since that isn’t backlit. HEOS native integration would be nice instead of a separate app but not a big deal. Love that I can control my Blu-ray player that’s connected to my AVR using the app. This is a plus since it’s in a console behind IR unfriendly doors so it’s own remote won’t work with it there..Shep88Version: 3.4.5

Works perfectly on X3700HYes, the name is old and interface blocky. I just swapped an older Pioneer Elite for new x3700H. Did not expect much after reading reviews here. I use wired Ethernet, static IP, google DNS, iPadOS and iPhone 11 Pro Max. I can say that the app works perfectly. Have access to everything the OSD has. Can set up presets etc. Yes, it takes maybe 4-7sec to load but after that is quick enough. Interface is old but it just works when you figure out how to use it. The app for Pioneer is ALSO old and hasn’t changed name in years and does not work as well as this. Call me pleasantly surprised..SjsdocVersion: 3.4.1

Current version works great.This app is a must in my situation. My receiver is in the basement on a rack, and my speakers are upstairs in a great room. I also have two different Denon receivers and this app allows me to switch back-and-forth to choose the receiver I wish to control remotely. I can access receiver functions as well as playback streaming media, etc. using this app. There is a bit of a learning curve, but it works well. I had contacted Denon directly and this was the Remote app Denon recommended..KaremomsterVersion: 3.10.1

Works on X3300W, does not find X3000I like this app. A lot. I would like it a lot more if it would control both my AVRs. The other Denon remote app effortlessly sees both receivers, and third party remote apps have no problem seeing these two amps. Why can’t this app do likewise? In fact, my iPad does not even show this app in my Settings area. It’s like a stealth app or something. The issue is I’m using the X3000 as a distribution amp, and I really need the ability to control its individual speaker channel volume levels. This app does exactly that on my 3300. Please make it work on the 3000!.Coyote-1Version: 3.5.0

Light years beyond Denon's remoteOthers have groused about connectivity which I believe has everything to do with the robustness of their home networks, especially the WiFi kind. My hardwired Denon AVR responds quickly to this app, displaying all of the AVR's settings at a glance and enabling instant tweaks — a huge improvement over repeatedly punching the Setup, Back and arrow buttons on the AVR's supplied remote while overcoming its need for line of sight transmission. Controlling or shutting down the system from elsewhere in my home? Brilliant!.KVB-FMVersion: 2.2.0

Does what I need it to do.Lazy people are going to complain. It works for what I need it for. I have the remote if I need to get technical. Most of the reviews here are kinda crazy. If you have your phone then the remote should be close. You’re asking for a free app to have it all? Again, lazy people. Do what us older generation does. Get off the couch, drop your phone and do it manually. It’ll only take 3-4 mins people..NeonshrkVersion: 3.5.0

Demon app works greatWorks well for minor tweaks and getting whatever source you’re using sounding it’s best. Much quicker real time setting changes on the fly vs. using the receiver to make changes. Not perfect though, lost the ability to adjust sub 1 & 2 independent from each other a while back but recent update seems to have fixed the issue. Overall a good way to see what your system is doing and adjust accordingly to suit your taste.Ramalamadingdong416Version: 3.7.0

Last update is awesome 👏I Love this app!!!! It should now get better rated! Thank you for the last update it fixed whatever was hanging up the app. I use my phone to access. Before the last update the app would lock up and not function properly, but when it worked, it worked perfectly. Now with the last update, it works great thank you 😊.Pennypenny7Version: 3.5.0

Excellent - Haven’t needed remote sinceRead a lot of the reviews before downloading as I always do. So I was expecting trouble everywhere but have been pleasantly surprised! Connectivity was simple and hasn’t dropped out since, app does everything I’ve needed to do, and no app freezes or shutdowns... The best thing is not having to search for the remote. I always have my iPhone handy so I wish there was an app for my other remotes..BayouBengal63Version: 2.3.0

Convoluted UIThere are at least two places to adjust speaker volumes (for subwoofers, balance, etc), there are weird and intricate ways to adjust zone settings (a/b/bi-amp) and access presets. Stuff is duplicated and spread across Audyssey, audio, speaker settings and a general “options” menu. I think the app tries to support much different hardware with different options, and the UI never got thought through. Technically, this works well with my X2700H AVR, but practically, it seems almost unusable by a human being..Davidswelt3845890Version: 3.5.0

I don’t know why..I don’t understand why this app has 2 out of 5 star rating. I’ve been using this app on a Denon X4700H and I prefer the app over the remote.. Yes, periodically I do have to close the app and restart it but it’s very seldom...this app has as 95% capabilities as the remote control... I also have a Maratz SR8015 and the app for that works as good, which I think was created by the same group...nothing in the electronic world is glitch free, sorry...Waste of time54637Version: 3.9.1

Full control over the receiver!I’m able to power on and off the receiver, change input (with 4 quick selects at the bottom), change volume, change speaker levels, link to the heos app, and set the sound mode all perfectly. I give it a 4.5 stars as I wish heos and denon was one app and had the ability to open a keyboard when having to type in settings for the receiver..Manzana8Version: 3.4.1

Capable App Falls Short on FeaturesThis is a very well laid out app, unfortunately many of the controls available on the remote are simply not available on the app. My largest complaint about the app is that when I use my phone volume controls to adjust the system volume it always jumps in 5dB increments which makes no sense. There’s no setting to change this that I can find. I don’t know who would want this. The app also resets the subwoofer input level every week or two as well which my neighbors love I’m sure. Many audio fields simply don’t exist on the app, I find myself constantly going between the app and the controller for the receiver. All in all: this app at its core works. However if you invest any real time into the app that’s more than surface level you will find many usability issues and frankly missing features..BlondetamadrummerVersion: 3.4.1

Decent app (recent update kinda stunk though)This app is pretty good. It provides all of the UI controls that you get with the remote control in an easy-to-use format, works really well on my ipad. I tend to change receiver settings for different inputs, ie lower the bass for PS4, different settings for music, streaming shows/movies, etc. It makes it easier to manage all the settings with the mobile app rather than with the remote, more quickly for me at least..MattMoJumboVersion: 2.3.0

Lost Zone 2 with update - difficult to findEDITED Love the idea of this app. When it works it's great - why is this so difficult? The web site hosted by the device is stable - doesn't this app simply use it? Had Zone 2 control and then the update now no longer can see Zone 2 on my 720w - found where you can hide it in settings. Maybe it would be better to hide it if it's not configured or say something about this configuration setting..Cheetos72Version: 2.2.0

Flawless app since 2021I’ve never had any issues with this or the HEOS app and my S750H. Even with three new routers and new DHCP configurations I never had a issue with connectivity. love the integration with Apple Airplay! The ability to access and modify almost any setting of the AVR through the app web interface is the biggest advantage, in my opinion..Wallace_TVersion: 3.9.1

Easy, with lots of functionalityI'm using this with my AVR-S920W and it's been very easy and intuitive from the moment I opened it. After installing, it started right up with my receiver's current state (volume, current audio selection, custom-named inputs, etc). You can get to most (maybe all?) of the physical remote's functions and more: to my surprise, I can control my Panasonic Blu-ray from it - with no setup!.Brian A. S.Version: 2.2.0

Latest updateGlad I haven’t updated yet because if it doesn’t connect to the AVR, what’s the point? I’ll keep checking the reviews until I see it’s been fixed. If the version you have is still working, don’t update it until you are certain, based on the most current reviews, that it will continue to work..Bassman RichVersion: 3.4.2

Multiple receiversThe app is decent. I don’t have too much in the way of predictability or responsiveness or no more or less then sonos etc. what would improve the rap for me is if you didn’t have to drill down so much to switch receivers. I have a CI series receiver who’s app is easier to switch to other zones to control sources and volumes. The denon AVR app has more feature control but is less nimble. Maybe some smart dev can give us the best of both worlds..Mac rofalusVersion: 3.5.0

DRA-800HThe remote for my 800H receiver suddenly quit working and I found this app. My receiver is a simple 2 channel stereo so i can’t say if this app controls all of the surround options found in other receivers. But as far as what I have, this app has every button that the original remote has and other than an occasional lag when pressing buttons it works flawlessly..Jrrob75Version: 3.5.0

Denon AVRLove this app. I see some bad reviews here, but those are mostly older it looks like. They seem to have worked all the bugs out now. I have 2 Denon Receivers, and a 4 Zone HEOS drive, and a couple I’ve Denon Home 150’s. I have 5.1 in my family room, 9.2 in my theater, speakers in my office, garage, master bath, master Bedroom, and patio, and it all works flawlessly together..PatrickaudioVersion: 3.8.1

App works great.I don’t understand all the negative reviews, I must be missing something. This app works just like the Marantz one and they both perform well. Might be people are expecting things the app wasn’t designed to do. It has all the controls you need and from my experience it has never failed just like the Marantz version. I love it..GlpdrumVersion: 3.4.2

App not working after recent IPOs updateThe app does not work after I updated my iPad . Please fix issue..OgheneovieVersion: 3.9.1

Great app!Great app very hand to have when wanting to use multizone music! Thanks denon for the great memories and music you bring me!!!.Jomsboi$_$Version: 3.9.0

EfficaceTrès bonne app fait tout ce que je veux avec mon avr denon..Roger schryerVersion: 3.7.1

Love it!Just need to update from time to time..Detail mattersVersion: 3.7.1

Works ExcellentI have used various remote apps for other makes of amps and receivers. This Denon is without doubt the very best we have ever used. We use it on our iPhone 12, our Denon AVR-X6500H is an excellent receiver. It’s a 11.2 and we run two subs off it and 4 Dolby Atmos speakers. It’s amazing how sound has improved in my 62 years. Buying my first hi-fi in 1973. We now have $45 invested into our home video/sound/PC system. A great 85” 4K UHD TV and the sound system to match. Throw in a HTPC and every app to run it. Life is wonderful atm..Left888Version: 3.6.0

I like it - one request...Please please add second subwoofer adjustment! The iPad version is great because it lets you adjust channel levels in the app without having the screen overlay to annoy people watching tv....but it only has the ability to adjust one subwoofer even if you have 2 connected and showing in all the other menus.And since subs are the thing you are adjusting most often...Otherwise good app. Not sure what other’s connection issues are about but mine always connects immediately..TechnoZoofVersion: 3.5.0

Functional but clunky.Using it on a X4700 series. Great overall receiver, controls are relatively responsive for the receiver. Interface is clunky and not very intuitive to switch between zones vs zone sources vs overview. Things get even more complicated when playing multiple sources through multi-zone (eg: I can’t quite seem to duplicate TV audio to zone 2 despite selecting the settings). Furthermore, streaming via app or amplifier seems to be problematic - in the app, it appears to default to Bluetooth and Heos, which doesn’t work for my Apple Music as it’s “DRM protected”. Airplay doesn’t even seem to be an option in the app, forcing me to exit out to use iTunes, switch back for volume control, then switch again for song selection. Airplay also has its issues - Airplay cast to the receiver I can’t assign which zone I’m air playing to. The receiver appears to assign airplay to the last used zone if both zones are active, or to the zone that’s turned off. Super problematic as if I’m doing multizone and someone’s watching TV airplay can sometimes kick off the TV audio instead of my desired Zone 2. To compound the problem, if Airplay takes over a zone, you have to power cycle the zone before you can switch audio to a different source other than Airplay, as Airplay somehow locks that zone in and the app/remote loses responsiveness to change to a different source. For some reason, Bluetooth connectivity has a lot of DPC latency and jitter. Haven’t been able to figure that one out. Siri should have more finer control over receiver functions..Sushisamurai!Version: 3.5.0

Still Not WorkingUpdated - After unplugging receiver and plugging it back in the app has now started working again. Thanks Denon! I just updated hoping that this update would fix the previous update. The app used to work flawlessly until the previous update which made it impossible for my phone to connect to my receiver. After updating this time I STILL CAN’T connect to my AVR-X1500H. When I try to connect the app it just cycles and gets stuck. Please Please fix this so I can connect my iPhone XR!.T MiddVersion: 3.5.0

FixIt stopped recognizing my receiver once but works great when I works. I found a fix on the Denon site. I rebooted my router and turned off auto updates on my receiver and then unplugged the receiver for a few seconds. That fixed the problem..Roadking120Version: 3.4.4

Needs WorkNo connection problems here. But... You can’t adjust everything on the app, but if you are feeding media to the receiver from or through your TV instead of through the receiver first, you can’t see the on screen display to make the adjustments!?! If it allowed all setting to be adjusted on the app it would be complete. Add setup saving (instead of to a USB) and I’d give it 5 stars! It does cover the basics if you are just tweaking the sound after setting everything up..KiterSuperFlyVersion: 3.4.2

BugsThe app is known to freeze. It seems like Denon dosent care to update or fix the bugs in the app.NiranmojoVersion: 3.4.2

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Denon AVR Remote Negative Reviews

Recent Changes?I came to look at recent reviews as I just started to experience problems connecting to our AVR-S760H and thought it may be due to recent app change or needing an app update. Unfortunately its looking to be a wireless issue with the receiver itself as it is no longer connecting by wireless to the router and the many devices we've used to connect to it (via this app or directly) can no longer see it. As this app and the receiver go hand-in-hand (no reason to use the app without a compatible Denon receiver), so 4-Stars for the app as the regular updates and features, although buggy at times, tended to work and were very useful but 0-stars for the receiver as it appears to no longer support the app due to connection issues, therfore netting this app 2-Stars at this time. I'll investigate Denon's hardware support and revise this review accordingly..HollowedBearkatVersion: 3.9.0

Heos vs SonosI had several Sonos devices before upgrading my Denon receiver several years ago. I am still running Sonos on the second floor of my house. I originally bought some heos devices for the first floor to integrate with the new Denon AVR which had Heos. It seemed like a good idea and offered more power and volume for my outside speakers. It really does have great surround sound when everything works. I regularly have problems with the system finding the Denon receiver. The app is far from bulletproof and glitches up regularly. Conversely, even when the Heos system is giving me fits, which is often, the Sonos system works like a charm. Sonos is really close to bulletproof, works all the time and seldom glitches, if ever. I am seriously considering dumping all of the Heos devices, and I have several, and replacing them with Sonos. The Heos system has been a disappointment from the beginning and unfortunately it has not improved in the past 3 or so years since I bought these devices. The hardware is good stuff but the software is doggie do do. I can’t understand why they can’t get this working better. I am still hopefully but it seems like they should have had enough time to fix these problems so it is doubtful that it will ever really work well..Joey DoanzVersion: 3.4.2

Horrible App - Literally blew my speakersSo uh, this is really something. My receiver works wonderfully. However, I thought that the app would be a nice way to enhance the functionality of my setup. Boy was I wrong - This app barely works correctly at all, and often will do the exact opposite of what you want it to do. There seems to be a serious abundance of software bugs and I STRONGLY recommend that anybody who cares for the well being of their sound system avoid this app at all costs. I blew more than half the speakers in my setup (well over 1k worth of damage) by simply pressing the volume up button of my phone ONCE when I was in the main screen. Instead of bumping up the volume by only 5 or even 10 dB, it set it to the MAX POSSIBLE VOLUME (even bypassing the limits I put in place to prevent anything like this from ever happening) that the receiver could output and did irreversible damage to my vintage audio setup I had painstakingly spent acquiring and tuning over the years. Extremely disappointed that Denon could accompany such a fantastic receiver with such an atrocious app. Do NOT download this app. It WILL destroy your system. Just stick to the remote or the physical buttons on the unit until Denon’s application development team gets their act together..-Mythic-Version: 3.4.0

Fantastic Idea - Poor ExecutionUpdate: My Denon is hardwired. The previous issue with the app not finding the hardwired receiver seems to be resolved, but now with this latest update, the app will suddenly say the wireless network is not available, and that I should close the app until it is available, and then the app crashes. Some very poor coding and error handling. However when it works, it’s fantastic! What a great idea for an app! I would use it regularly if it was stable. About once per month I start the app up and it can't detect my receiver. I have it set to a static IP so there should be no reason for this. When I try to enter the IP the app says it's not a supported device. I have to delete the app and reinstall it to get it working again. Unbelievably poor development. I suspect some idiot VP at D&M decided to outsource the development because they don't know what they are doing. Really hope someone hires a real dev team and fixes this app so it works, because it really is a fantastic idea..Atreyu8Version: 2.2.1

Worse than beforeLatest update = zone 2 is gone. Can I downgrade to two versions ago? This app mostly worked then. Simply cannot use app to turn on the receiver and then quickly set input to online music. Does not work. Receiver does not respond. Force close app and try again, and you get to wait for it to scan the network looking for a compatible unit. Then it still doesn't act right so I end up grabbing the stock remote and everything works. Receiver seems to work fine and has no problem responding to commands from the IR remote. The app works great once the receiver has been on for a while, but by then I've already set my input and volume with the IR remote so who cares. Focus your efforts on cold starts. I switched from an onkyo for the same frustration with that garbage app..MP505MPVersion: 2.2.0

Embarrassingly unusableThis app is emblematic of the rise of tech companies in the A/V space (Sonos) and the fall of A/V companies for not keeping up. I love my Denon receiver, but this app has been antiquated and frustrating (best case) or plain unusable. Even when working as expected, functionality and interface are outdated. Over the years, it has stopped functioning (crashing on startup, crashing when pressing the Settings button, unable to transmit basic commands) so often, I’ve lost count. Currently, it crashes on startup. I’ve reached out to Denon customer support, who stopped answering after my 2nd email. If companies like Denon continue to fail to put modern technology and UI/UX front and center, it will be the death of them. I’m at the point that I’ll never buy a traditional receiver again. Moving on to Sonos or similar..OttoTheOrangeOrangeVersion: 3.5.0

More bugs than the last versionFirst time using the new version and it wont change input to tv audio. Well, changes it, but i dont get the tv audio display in the app anymore. Also, doesnt turn off the avr anymore. Power button in app doesn’t work for some reason. Still cant turn on with alexa or choose input. “Sorry, i cannot find a device named den”. Guess i will try changing its name in Alexa. Sometimes i cant change its volume with alexa either. Sometime works setting volume to 55. Sometimes says volume can only be set from 1-10. Wish it worked better. Still no google play music support..GrilledcheeseZeroVersion: 3.0.0

Probably need to start from scratch on this oneUsing a receiver with just a remote is confusing unless you understand the whole menu structure and what each button does, an app should fix that right? Not this one, it feels like someone just designed an app to mimic the remote, not an app to control a receiver in an intuitive manner. -Speaker setup needs to be more obvious and have a section devoted to it, not forcing you back through then receivers on screen setup. -Selecting output type on the inputs is really corny, I didn’t even think to tap the button again to change the type, had to hunt around online in forums, this should be a drop down -would be cool if HEOS stuff appeared in here as optional speakers for other room audio. Maybe delays kill that functionality? -the manual needs to include full navigation paths! It doesn’t help to know you can do something if you have to hunt through every menu to look for it. -lots of other random stuff, but it seems like the basis for everything is that it was never designed like an app to control it in an intuitive manner. It was either designed by someone who loves the remote or just to mimic it, either one doesn’t help us out..Nickname86753092568864322689Version: 3.0.2

Stay far, far, away.Even with Ethernet the stability of this app and our denon receiver itself is terrible. This app feels like it was hacked together in 2 months. We have a fairly stable network and even simple tasks like turning on Sirius or changing the channel is a 5-10 minute struggle because buttons just don’t do anything or they produce extremely unpredictable behavior. Meanwhile airplay on my phone and any other kind of streaming on other devices works perfectly fine. Best of all our new denon of less than a year old was deemed too old to have native AirPlay 2 support. That is how denon treats it’s $1000 products. The device model itself has less than a year in age and they are already cutting it off from features. Do not buy denon..Leftyfl1pVersion: 3.0.3

App won’t even openI bought a HEOS enabled Denon receiver with two additional HEOS speakers about two months ago. Although the speakers are a bit boomy the sound great and the system was fun to use. Now the HEOS app still works fairly well but the this receiver app won’t even open. And before this started happening the app was failing to accurately control the receiver. I would turn the volume up and it would return to its original position a few seconds later. I would have to shut the app immediately so it would not return to the original volume. Now it won’t even open. I have closed and reopened the app, rebooted my phone, and redownloaded the app, all to no avail. Please fix this app! Or I will have to return the whole system..JtppghVersion: 2.3.0

Works fine - when it works!Found this app very handy on iPad and used it often when got my S960H - and then there was an iOS update and poof the app is just useless as it can never find my AVR. Open the app and looks for receiver but can never find it no matter how many times I tap Refresh button it never shows up. I actually miss it as standard remote is very basic and the app made it easier to change settings. Would’ve given app 4 stars if could use it! DM is a big company and have no excuse not to have enough people to keep this app up to date..Burnszy33Version: 3.4.1

Software is crapI find the fact that someone else has same problem with the app not being able to find device is just stupid. It seems if I shut off my WiFi or Bluetooth on my phone it won’t find device later when I want to use it. First time it happened had to delete app reload it which then cause all settings to be gone. Now today that doesn’t work. Tried sending data for them to fix but since the pile of crap app can’t find device can’t answer the first question which won’t let you submit the data logs. Super sweet waste of money..Me2alsocuzVersion: 3.4.4

Invest in decent App DevelopersWe have invested our money in your product, Denon. This app needs error handling and time out procedures. If the app detects a receiver (I have three X2400H receivers on my network), but it is unable to connect to it for some reason, have the app stop trying to connect. Upon opening, if the app is unable to connect to the receiver you were controlling previously, well you pretty much have to uninstall the app and reinstall it. I have had to do this at least 20 times. I have a robust network so it is not my connection..Clayton RichardsVersion: 2.4.0

Presently seems brokenCompletely stops Airplay from being available, most controls for the receiver were greyed out saying this function is unavailable and instructed me to use the IR remote and change the settings on the connected monitor. I presently don’t have it connected to a TV, and not being able to change the settings via the app would make it useless even if using it didn’t make it brick until I deleted the app. If it could actually act *as* the monitor and settings interface, it would be a handy tool but as it stands it’s basically just a dud.BoomchakraVersion: 3.7.0

100% total trashThis app is the buggiest iOS app I’ve ever used. It’s literally 5 years later after the original version was released and Denon still can’t seem to fix bugs EVERYONE has consistently complained about in these app reviews. Almost blew my speakers a few times and you can read other reviews where others weren’t as lucky. And now, out of nowhere, they want you to subscribe to Apple Music just to control the volume on your receiver????? I will never buy another Denon product again. I highly recommend staying far away from this app and company..Pac-PhaseManVersion: 3.4.4

No longer finds my receiverThe app used to “work.” well, at least it would connect to my receiver. Now neither this app or the HEOS app can find my receiver. Nothing has changed on my LAN or WiFi. So, it’s either a receiver firmware update issue (would be no shock, given the track record), or something that has changed in the app(s) related to network connectivity. Denon’s products are great! I’ve had several units over the years now. This app, however, not so much. Lemme go out on a limb and say that maybe it’s time to roll out a new app. After all, it is 2019 and we’re still stuck using the 2016 app..Jumpin_JackVersion: 3.2.0

Still buggy after update.Like the apple play but getting it to link up to main zone and zone 2 is buggy. Example, I’ll choose the receiver in apple play and everything turns on fine however receiver stays on whatever port it was before, when I go to the app to select my phone it brings up an interface in the app but won’t control it. Going back to main zone it still stays on the wrong port. Unplug the receiver and reset then it works as expected but what a pain because I have it in a cabinet..Nick PhilangyVersion: 3.2.0

App stopped working after update.This app won’t work properly anymore after updating. Please fix this as soon as possible. I’ve tried the app on two different iPhones, and it still won’t work..VanecroftVersion: 3.4.5

Very average appUnfortunately, whoever designed this app wasn’t looking at intuitiveness. In comparison to a competing Yamaha, this lacks poorly in layout, there’s also a slight delay in comparison to the Yamaha.. If using an app is essential in your receiver purchase look elsewhere, then Denon or Marantz. Othero otherwise the product itself is very fine.Gadget geek 76Version: 3.9.0

Good when it works...This app is effective when it works, but is so hit and miss. So many times I’ve launched the app and it says there’s no receiver detected. Search for the receiver and nothing is found. Very frustrating and completely unreliable. Every update I hope that it’s fixed but always disappointed..Bum-ticklerVersion: 3.10.0

Used to work, now??Will not connect to app. Internet etc all work on the unit itself, it is just not showing up on the app anymore for the past month or so. Very frustrating..Galileo1988Version: 3.9.1

It does not detect my AVR S760HSuch a stupid app, it doesn’t even try to look for the AVR as I could tell from the ‘Local Network’ section on my iPhone where it lists the apps requesting to search for devices on the local network. It’s extremely disappointing and I may return the device to the store even though the Denon manual says not to..Teja;)Version: 3.9.1

Not working againWas fine, did an update and disappointed. Recognized my receiving. That’s it!! Nothing working…..Tameria11Version: 3.7.0

App doesn’t work anymoreSince the app updated it doesn’t work anymore with the AVR-4200W. Settings are all correct and the firmware is up to date..Spiffy68Version: 3.8.1

Worst appWhatever was just updated screwed up the connection from phone to receiver. Other than that it’s the buggiest, worst laid out, sloppy app I have on my phone. I’m willing to bet the developer is related to the decision makers and got the job not on merit. lol.TTupppVersion: 3.8.0

The appNot impressed only one of the apps work the old version and not that great have to reset it constantly and I bet nobody is listening***the sale was made profits produced and you don’t care about your clients.Barracuda***Version: 3.8.0

DenoThe system is a joke , I’ve reset it many times I deleted the app sad for the creator. Time to build another new app this is 4 years old ..Tesscat11Version: 3.7.1

Just stopped workingWas working fine. Then just stopped working. It sees my AVR in the app but will no longer connect to it. Unless they come up with an update fix will probably dump it..EdjohVersion: 3.4.5

App stopped workingThe latest update broke the app and my firmware is up to date on the receiver. Why does this keep happening with your products!? 😡.MossleddotcomVersion: 3.6.1

Denon appPlease fix this ASAP !! Does not work anymore 🤬.Sadguy98652Version: 3.6.0

BrokenNo longer works with my receiver S930H.PhbcanadaVersion: 3.6.0

App stopped workingApp stopped working Feb 2022.Dk2735Version: 3.5.0

No TVI am not attaching my Denon x3700 to a TV. It is not possible to assign speakers without a TV. Why you can’t setup / amp assign etc in the App is frustrating. Please improve the app, or I’ll have to return the amplifier and get Sonos..Otter pay your fareVersion: 3.5.0

Such a let downTERRIBLE, if I could leave no stars I would!.Wjmc613Version: 3.4.5

Good receiver bad applicationWorks Poorly before now stopped working completely Denon apps always bad.Ken J hallVersion: 3.4.5

Useless AppCan no longer connect to my receiver at all after last update. Thanks Denon. A crappy app somehow made even worse. Didn’t think it was possible. Seriously…spend a little money and make a proper app before your entire Conpany is left in the digital dust..Enough vaping ads alreadyVersion: 3.4.5

How can they make it worse?The previous version had Apple Music warnings that wouldn’t allow the app to run unless you have Apple Music. This latest version doesn’t even make it past the launch screen. Just awful, back to using the tried and true remote that came in the box..Custom InstallerVersion: 3.4.5

AnnoyingSeriously, the last update is garbage. The Apple Music subscription warning is ridiculous. Why is it even there? Also, this app really needs a UI update. Its outdated and a cumbersome to use..KScuzVersion: 3.4.4

Hmmmm what¿??Can you fix ur sht app.WowshikawowVersion: 3.4.4

Latest update doesn’t workThe latest version 3.4.4 no longer works on my iPad, despite previous versions working. It won’t connect to any receiver. The same version on my iphone now says I now need a subscription to AppleMusic for the app to work. What have you done Denon?.AHomeExpertVersion: 3.4.4

Bad.. so badThe app was bad to begin with but then you updated it and somehow made it worse. When I launch it, it tells me I need an Apple Music subscription and the app will close. Denon is definitely not on my list when replacement time rolls around as I’ve had constant issues with the receiver as well..CanuckbratVersion: 3.4.4

Doesn’t work!Since last update app can’t connect with any iOS device. Tried submitting ticket but forced to try and select device - when pull-down menu select it is empty. Zero service support on app, is the company in trouble, going bankrupt? Time to look for “NON-Denon” AVR?.RnoniosVersion: 3.4.2

“UNREAL”I understand Covid-19 has impacted things. In this day an age I shouldn’t have these types of issues with an app. I believe the last two updates have made this app the worst app ever. With the amount of money Denon makes you would think there app would be flawless like it was before. Very disappointed with this garbage...;6jnVersion: 3.4.2

Has become unusableWorked flawlessly for years with my X4400H and then started to get ‘glitchy’ earlier this year. Now it won’t even connect. Have tried removing app and reinstalling, sw is updated on receiver. Still no go..PropickleJRVersion: 3.4.2

Junk appThis is an embarrassment of an app from a reputable company like Denon; very unreliable, glitchy and crashes frequently..ATOP77Version: 3.4.2

Still crashes March 2021Went thru all the recommended steps, app still doesn’t work..FhjiccshkgvxVersion: 3.4.2

Horrible AppWhile we like the amp, this app is terrible. Rarely works and, when it does, it’s not very good..Cmr46Version: 3.4.2

JunkApp is garbage. One day it works the next day it can’t find the AVR. Probably will never buy a Denon or Marantz product after this experience..WtskmVersion: 3.4.2

Terrible connectivity issuesWindows 95 called and want their software back..Bill Gates _95Version: 3.4.2

RidiculousThis app used to work on. Since a couple of months can’t connect to the receiver anymore. Seeing all the other reviews with similar complaints, I am wondering why we don’t see an update with a fix. Crazy..FireForsVersion: 3.4.2

Not GoodThis app is specifically for my compatible AVR-X3700H receiver however this app only opens up every 3 to 4 tries and when it does open, it sees my receiver but not once has it connected to it no matter how many times I restart my iPad or reboot my modem or receiver..Imhandy2Version: 3.4.2

This app sucksSo I bought the Denon x4500h about 6 months ago and it’s awesome, no notes. However, after a few weeks my dog ate the remote and I was stuck using this app to control it and it suckkkks. I’m constantly having problems connecting it to my receiver, the interface is difficult to navigate, and it’s connection to other apps like HEOS is shoddy at best. When I do get it to work, it’s only for a few weeks then it refuses to connect to it and I have to troubleshoot the the stupid thing all over again. Did I mention that the chances of Denon actually sending me a replacement remote is about as likely as the second coming of Christ?! Seriously guys your app is awful send me my damn remote so I can stop using it..Dozzer69Version: 3.4.2

Stopped even booting the app nowThis app has been buggy from the start. My AVR screen stopped just days after my warranty ran out, but I always managed to muddle through using this app. Now that this isn’t working, I guess it’s time to buy a different brand altogether..Defiant71defiantVersion: 3.4.1

Denon Remote 2016Remote worked for awhile but won’t connect to my AVR now. Denon tech support told me it’s a problem with my ISP. I don’t think so. I tried an older Denon App with limited features. Connected fine. Tried a third party app. Works fine. There are bugs with this App. Very disappointed.Decker caVersion: 3.4.1

😒No app has ever frustrated me as much as Denon AVR. No app I have ever used has been slower and more prone to failure than Denon AVR..Ryland SDVersion: 3.4.1

App no longer detects receiverA once solid app is now a certified dud. DM Holdings must have stopped dev support of this app. The lack of DENON support feedback in the App Store further solidified this theory..Moviebuff979Version: 3.4.0

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