Liberty Mutual Mobile Customer Service

Liberty Mutual Mobile Positive Reviews

Insurance Made EasyFirst off I love Liberty Mutual not just because the commercials are funny but because they are true! I mean really true! I had a claim on my insurance and my claim agent Whitney listened to me and made me feel so relaxed like she was one of my girlfriends from high school. I REALLY felt like she was on my side holding me down not like a dry robotic person just going through the motions following the guidelines. It was so seem less if I’m honest I didn’t know when it started or ended. I got a call telling me to call her up and tell her my side send over pictures of my car, she even set me up to text them over, and before I knew it I was getting a letter saying this is what was paid out enjoy your day. I feel like my rates are really great especially for everything you get. Like the better car replacement option, I pray I NEVER need it but it’s nice to know that if somebody hits and totals my car I can get a little nicer one in return. The stress of what am I going to do now is not there. Liberty Mutual has really made me feel like a million bucks. It’s been almost a year and I couldn’t be happier. *singing voice* Liberty Liberty Liberty Liberty!!!!.JewelofthemileVersion: 5.1.0

My insurance is #1My L.M experience was outstanding service . To tell you first of all who ever it may concern : not my personal experience though this is me speaking out for my daughter who’s car had broke down she needed a tow so she tried to call Lots of people even I tried to call two of my friends who had tow business but to no avail . She then realized she had roadside assistance after hours of frustration and dealing with anxiety issues she called and within twenty minutes they had a tow came and got her car back home thanks for liberty mutual assistance they was there when everyone else was two hours away or too busy they was very helpful in getting the car home within an hour or so . Thank you liberty mutual roadside assistance whoever took the call you was very professional the way you delivered the service was fantastic . Angels come in many ways bless you all behind the phone and computers...Mr dad donVersion: 7.5.0

Mobile Tracking Program that evaluates drivingEasy to use. My issue — program written for heavier cars than mine. My car, a 2 seater modest Miata, is very light weight compared to cars currently on the road. The program was clearly evaluating stopping distance for a much heavier car that requires longer stopping distances. I am in my 70’s, original owner of a 20 year old Mazda Miata. I stop smoothly (still have 20/20 vision, swim laps 3-4 days a week so maintaining fitness and acuity). The program assumed shorter stoping distances meant “problems “ not a lighter car that stops over a shorter distance. That was the big issue with an in accurate score. Less an issue — my car is not fast, just fun at low speeds (up to 40 mph) due to 6 speed stick shift with first 5 positions VERY close together. Really only a 3 speed shift with “overdrive” for 50+ mph with a few other stick shift positions added for fun on twisty, small back roads going about 30-35 mph. A few times the program assumed I was an automatic pressing the gas pedal from a traffic stop! Just a few days with “younger” reactions using ALL my 4 lower gears closely calibrated. For a typical sedan or SUV the program is fairly written..DenmilVersion: 8.3.0

Catch 22 for LYFT DRIVERSWe tried Liberty Mutual to go Chiate it down our co-pays to its lowest $50 on things like collision. How is this possible? I went on line and went to a very laborious cherry picking process purposely choose the lowest co-pays on every type of coverage I needed for our two cars and rental space. And I still was more affordable than what we had been using for insurance in the past. My husband is a hospice chaplain. He decided to supplement his income I driving Lyft during last summer. He’s very diligent as soon worked up his status to nearly 5 stars. One early evening, he decided to do Lyft driving for a bit on the way home. So he switched onto the software for drivers of left, and 12 around town waiting for Call to pick up a client. We’re making a legal left turn, A car and is left cut them off, and he was in a Fender bender. He called the people at Lyft because they do ensure their clients in case of an accident. He called our insurance company with to notify them of the fender bender. Double coverage is a smart thing right? Lyft informed him that bear insurance does not cover him until a Lyft Rider is in the car. Another words if he was in between rides with his light on, yet hadn’t excepted a rider, Lyft had no coverage for him in the event of an accident. Liberty Mutual informed him that if he was a driver for the purpose of Lyft or Uber-type services; he was not covered. The repairs cost over $1000 on the car. We were very dissatisfied with both Lyft and Liberty Mutual. Wouldn’t you be?.Designrox1103Version: 5.1.10

I am so happy with Liberty Mutual that I’m adding a second car!!Thank You Liberty Mutual for providing me the security of knowing my apartment and my vehicle are well taken care of in the invent that a catastrophe would happen. The process of registering my documents were easy to upload and the online process was very well organized and thought thru. I was able to get the best rate out there when I compared insurance policies and rates on the same needs that I needed to achieve. My payments for auto pay come thru with a breeze! I am now adding a second vehicle that I haven’t driven for months. I feel comfortable taking my second car for a spin now and then around the block and now I can do it with ease that it is insured! Thank You again Liberty Mutual! Sincerely a very satisfied customer, Jules McCoy.HeavenlyhbVersion: 6.1.0

Need it- LOVE IT!Forget the stupid little Limu Emu! Let’s get back to basics and this is beyond the necessary basic! You don’t realize how important it is to have a quick access to all of these components until you need it! Recently in the midst of horrible flood disaster I was able to start my claim, contact my adjuster, keep connected and now the status of everything right here. In addition all the documents that I needed while I was out of my home has all been accessible on my mobile device- such a vital relief! I also need to give a “shout out” to all the frontline Liberty Mutual staff: they are awesome! My neighbors that have experience the same flooding are in a cloud and don’t know what’s going on- I’m all set and fully taken care of! A giant THANK YOU to Liberty Mutual! Loyal client since 1974!.RheJOYceVersion: 5.1.3

Needs improvementI am a new customer to Liberty Mutual, and I am using this app to get a reduction in my premium, but I find after using it for quite some time that It is more interested in tracking, soft, breaking, which has nothing to do with my rating and giving me a lousy score. It’s supposed to monitor hard, breaking, not soft, breaking the soft, breaking figure that it produces gives me a considerably low score. I compared this with the same program that I had on Allstate. And the Allstate program which monitors the same three things gives me an excellent rating where liberty mutuals rating is only fair to good. They need to do some changes on this. It appears they have this set up so that you cannot get and reduction in your premium as they say, if you use their smart driving app on your phone to make you a better driver.TiggrcatVersion: 8.13.0

Fast Track is better but needs workI only have the LM app for Fast Track (BTW I am much happier now than the old system with the in-car “fob” as there are no false readings) so I can only comment about that function. I would have contacted a developer with my complaint but that was a pain. The trip confirmation needs work. There needs to be a way to set the default to “I was driver” because today I mistakenly hit confirm before I realized “I was not driving” was on, maybe a “ warning “ pop up stating what we have selected before final confirmation. I wish it didn’t require edit every time. My wife and I are usually together and alternate as drivers every other trip. We should be able to preselect if we know we will be driving or a passenger (Lyft or a spouse etc) it is annoying to do it “after the fact”..Flyguy59wVersion: 8.1.0

Bad Experience Turned Into GoodI had been with Liberty for several years in the capacity as a renter and recently added my vehicle. My experience with liberty had always been professional and courteous. However, in the past 6 months customer service was very rude and mean not listening to my needs over talking me and then trying to tell me what they were going to do instead completing what I requested. I was on the verge of cancelling and had gone so far as to purchase new Ins through Triple A now renters was provided but I was told I needed to call the state where my car was registered because that’s it done. I will be requesting a refund from Triple A and hope this relationship continues to be mutually beneficial to all involved… thank you!.VanessarisherVersion: 9.0.0

App is not as good as the commercials.On the surface, the app is easy to use and it’s a nice design, easy to read, etc. However, it gets annoying that when I use the app, I will get a text message every time asking me to download the app. There should be a way for the developers to disable that if you’re using the app already. And often, the instructions don’t match the answers. In other words, when I recently filed a claim, it instructed me to confirm by text message that my claim was complete. When I received the text message, I was not asked to confirm anything. Confusing. In addition, after filing the claim, I got an error message, indicating that the claim filing could not be carried out and asked me to try again later. However, as I began to try again, I immediately got a text message that apparently it had been filed. These may seem minor, but the fact is that Liberty Mutual has set the bar so high for itself that as a customer, I expected it to work in the way that Liberty Mutual claims that it will work. It just doesn’t. These are details that don’t necessarily dissuade me from using the app, but they make it an annoying and frustrating experience. If you want me to keep using the app, then make the app work the way that you say it will. That’s all..JehawkeyeVersion: 8.25.1

Most Unethical Insurance Company in the US!My new auto policy was delivered for the year. An astonishing rate increase of 27.7% caused by liability (compulsory coverage in CO). I have no tickets, no claims, no accidents, and multiple discounts, yet still I had this astronomical rate increase. I have been their customer since 2008. The agent claimed that the Co State Commission approved the increase. He also stated that this is a shared cost. He recommended that I pursue other insurance companies. We are paying for their salaries and their insultingly stupid commercials, which drive up our costs. What’s worse, is they don’t care, they don’t have to because they can raise our rates indiscriminately. Don’t even consider this company. They practice highway robbery..Egregious!Version: 8.15.0

Need to shop my auto policyI drive very little I have nothing on my records in over 15 years. I’m driving my 2017 Escape with just over 37,000 miles. We traveled before my husband illness took its toll on his overall health. It does not move on a lot of days and the days I do drive it is less than 10 miles to pick up my granddaughter. I pay over $2,700 a year. I do have more than the basic coverage. I also have my homeowners with them. They were great when I needed a new roof. Anita Soule my adjuster came and took a look at my roof and said that it did need to be replaced and that it would be covered. She was very reassuring and compassionate. I had a draft in my checking account that afternoon. It was such a relief to know I would not have to come out of pocket for the full cost of roof replacement..ElbobarenoVersion: 8.1.0

Very Satisfied!I switched from State Farm almost 2 years ago and I must say y’all have been the easiest and most professional insurance company to deal with! Never had a claim but from dealing with the agent to get started to switching vehicles recently absolutely nothing has been a problem. Every person I have dealt with has been so helpful, kind, knowledgeable and professional. I worked in a State Farm office for 8 years some time ago and it was nothing like dealing with your company. My hats off to you and the people responsible for setting up your online service. Flawless!! Thank you for being here for my family. We are so comfortable being with Liberty Mutual! Hope we NEVER have a claim but I am confident that I will be taken care of. Thanks again!.W. DominguesVersion: 4.3.4

The “Best” & “Most Helpful” in my Entire Life of Driving!I’ve had a few “fender benders”, during my driving life, since the late seventies and well before coming to Liberty Mutual. Joining Liberty Mutual was one of the “Best Decision” I’d made! Since joining, I was involved in a “Injury” to a person accident, wow! If not for Liberty Mutual, I would have had to go through all the legality and several processes about the claim that lie ahead for me and by my liabilities. Everything was done for me! And, they believed me and in me and so, I also Trusted them. They updated me throughout case about what all was done in a timely and professional manner and I cooperated fully. I will always be with Liberty Mutual for my insurance needs! Thank you, Liberty Mutual, thank you!.I-GuarVersion: 8.14.0

Easy to use appSo far I have been with liberty mutual for around a year now. I find this app easy to use. If I need to schedule a payment to come out a few days later than it's scheduled I can do that on the app. Although I haven't needed to use it for much more than pay my payment because I have not had a reason having no accidents all the information is there to help you file a claim right here through the app. I find this app user friendly and appreciate that as I am not a tech person. If I can use it it sure will help you do what you need to do and hopefully it's not an accident as I hope we all can stay accident free..Pool12666Version: 7.2.0

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Liberty Mutual Mobile Negative Reviews

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