Cinemark Theatres Customer Service

Cinemark Theatres Positive Reviews

WORTH IT !!Great app & even better if you join the Movie Club !! If you have any Cinemark Theaters near you I would totally recommend, The Movie Club is only $9.99 a month & you get a free ticket every month which that alone is worth it to me !! They stack so throughout the year if there are movies in theaters that don’t peak your interest you can save them. I currently have 4 which totals $40 the last 4 months. Using 2 for the Radical & the other 2 for The Marvels which would’ve been $69 + Tax. Whether you go to the movies by yourself, with your significant other, or your family I’TS COMPLETELY WORTH IT !! You also get 20% Off Concessions (Excluding Alcohol) , & every dollar that’s spent gets you points which you can later use for numerous rewards For Example : A Free Ticket, Upgrade Tickets To DBOX, Additional 10% Off Concessions making it 30% for one purchase etc. Take my word for it, it’s worth it !! Even put on my co worker on when I explained to him how much you can save with your first month alone !! When there’s there’s that next movie you want to see subscribe for $9.99 & claim your first free ticket which u guarantee it’s cheaper unless you go in the morning. I’d like to add that in order to take full advantage of the savings don’t use free tickets those early mornings 😂 it’s such a waste when the tickets are already so cheap !! Just pay the cheap tickets which they’re already like 2 for one at that price & accumulate the points !!.NITOBOY98Version: 3.42.0

Best App Ever!For about 3 years I had Fandango, I thought I was saving money but in reality all I got was a chance to get a free poster with $5.99 shipping charge. One day my wife ordered tickets off Fandango but we were unable to make the show time because my son was not feeling well. We tried to change show times and get a credit but we were unable to get ahold of FANDANGO AND WHEN WE DID they refused to give us a refund because the time of the showing had passed. My wife was on the phone for 30 minutes!!! She had called before the show time but it took them that long to answer so we got the short end of the stick! I was upset and disappointed that me being a loyal customer for so long Fandango treated me and my wife as just another transaction. As we arrived at the Rave theater at NorthEast mall ( Our Favorite spot) I spoke with the manager and told him my frustration. Even though he did not have anything to do with the situation he gave me and my family free tickets to accommodate my loss. That day I deleted My Fandango app and downloaded Cinemark. There is so much more savings with Cinemark no middle man involved, rewarded with free tickets constantly, discounts on drink and beverages! My only regret is not switching over soon enough. As a huge Movie fan My family and I thank you Cinemark for putting customer satisfaction first..RancherobootzVersion: 3.5.1

Cinemark Membership and TheatersMy two grandchildren and my finecee wanted to go to the movies to see a new kids movie so we decided to get the Cinemark membership rewards card and after purchasing a 1 month membership rewards card, we get 1 2D ticket a month, free, and we can cancel at anytime and still have 6 months to use all are credits! It turned out, we actually saved the price of one adult ticket and 20% off of the concession stand and our popcorn and drinks even get delivered to our seats, pretty cool we thought! So, even if you’re just going for one movie by getting the membership, you pay for the price of it with your 1 free ticket you get at signup and each additional month you subscribe! Being a family of Four can get expensive going out on the town so we just wanted to let everyone know that’s it’s a good deal and you even get to reserve your seats ahead of time for the show you wanted to see! You can also add your tickets to your Apple Wallet for convenience! It was a easy signup process and from start to finish it only took less than 10 minutes! With Cinemark rewards you don’t have to be a movie enthusiast to enjoy nice discounts! So, see y’all @ the movies!!.Jdove69Version: 3.44.0

Loves CinemarkI love love this app! Its easy to browse the different times for movies in different theaters that are close. Also super great to be able to purchase tickets ahead of time. While I have not gotten a whole lot of points I was able to redeem a few merchandise items so that was so cool to do. I’m also bought in to be a Cinemark member so I get great discounts for movies even premier events which brings ticket prices down and as an older sister of 3 I’m always buying 2 or more tickets so discounts are great! My only complaints is the cinemode feature which when you turn it on during a movie and then turn it off when it ends, it should give you a discount or coupon (I’m all about discount though these aren’t that great) but often mine keeps crashing in the theater. As well as looking for a more convenient way to look up seat arrangements it’s hassling to have to press the amount of ticket that are going to be purchased then the thumb print (iOS) while trying to quickly get a check on what’s available. Nothing that is a deal breaker but would love to have easier navigation..Ob_niteVersion: 2.18.0

Awesome!Best thing ever!!! And it is so user friendly. Will never be without it I especially want to send a shout out to Ms. Soto and Ms. Hernandez at the Tinseltown Movies 20 in Pflugerville for the unbelievable service they gave to my family of 12. We purchased tickets on line and when we got to the theater there were some rude teenagers in our seats who acted like they had those seats. Finally after asking to see their tickets they were actually in the front row instead of the back row. From their body language I knew they were trying to pull a fast one. Because of the time it took to get it straight I missed a few min of the movie but and. Soto and Ms. Hernandez made it a wonderful experience. We were seeing Jumanji at Christmastime with my family. Thank you so much to these two ladies. I love Cinemark and the rewards program. Please let these two ladies know how much they meant to me..Joann$MVersion: 3.5.1

Game-ChangerCheck this out! I recently downloaded the Cinemark app and I have to say, it's been a game-changer for my movie-going experience. The app is incredibly easy to use and allows me to conveniently book tickets, browse showtimes, and even select my favorite seats in advance. One of my favorite features of the Cinemark app is the ability to purchase concessions ahead of time. This means no more waiting in long lines during peak movie times. I simply order my snacks and drinks through the app, and they're ready for me to pick up when I arrive at the theater. Talk about convenience! Not only does the app make the entire movie-watching process smoother and more efficient, but it also offers exclusive deals and promotions that are only available to app users. I've scored some great discounts on tickets and concessions, which is an added bonus. Overall, I highly recommend the Cinemark app to any movie lover. It's easy to use, convenient, and enhances the entire movie-going experience. Whether you're booking tickets, browsing showtimes, or pre-ordering concessions, this app has got you covered. Say goodbye to long lines and hello to a seamless movie experience. Trust me, you won't be disappointed!" I hope this review captures your thoughts about the Cinemark app! Yours truly, Cinemagoer JS.Movielover@CinemarkVersion: 3.39.0

Great savingsWith this app I get to save constantly with rewards. Yes I admit in the beginning I never used it when I bought tickets or anything but when I did start using it and got $3 off and $5 off basically every time I went it was nice. Yes I’d save by just sneaking something in 😂but that’s against the rules and the high prices at movie theaters around the world is just apart of the experience. The workers are nice and honest. I asked a worker named wesel or something like that about what he thought of the movie black Adam and he was honest when he said it was a movie he’d rather watch at home than the theaters. Anyway the workers are great and fast and give you everything you need. Don’t be afraid to ask to turn down the temperature or something because they’ll do it!. They put customers first and make sure everything is a-ok with you..Martha😼🌹Version: 3.30.0

The best movie theatrePros: We love to support our local movie theatre. We love their service, the convenience of purchasing our tickets, being a club member for all the rewards and more, they keep it clean. I always ask for the freshest popcorn popping when I’m ordering. I love how they refund my money whenever one of our party doesn’t make the movies (note, you have to ask before your movie starts though) I love how they deliver our food to your seat. I take advantage of that service. We love the reclining and heated seats. 🤗🥰 Cons: Wished they brought back the free popcorn refill but I understand the cross contamination part due to Covid 19. Also wished they didn’t raise the price of the Tuesday rates but I understand there’s an inflation on everything nowadays..And a couple of times we visited they were completely out of napkins self help butter machines. They don’t put enough even when you ask to layer it. I love extra extra butter on my popcorn. We asked for some and they gave me some in a cup. 🤷🏻‍♀️🤣 We learned our lesson to bring our own napkins from home. And disinfectant wipes as we still wipe down the seats and hands before eating. Overall, we enjoy coming to Cinemark Renaissance Rialto. Just please bring back the popcorn refill. 🤞🤞.LaupelematalasiVersion: 3.28.0

Convenient appUser friendly app. Sometimes if you select seats, proceed to checkout and then have a need to go back and either update seats or guest type, you get locked out of the cart and unable to go back and purchase. I usually have to wait the 5-7 mins for the seat selection timer to run out before I go back and start all over. I’ve lost seats due to this faulty area of the app. Hope this can be fixed soon. Also if chair recliner in theaters are broken, take them offline so we don’t have to select them then go to theater and realize chair malfunction. It’s very upsetting. In this Covid-19 era, we can’t be moving around like before because seats are assigned and 6 feet distance has to be observed. Anyways, I’m COVID-19 vaccinated so I’m not too paranoid anymore..Modell23Version: 3.15.0

Works well but big bug on new iPhone XRThis app does a lot. I really like it. But for some reason the app doesn’t seem to know that the XR is a FaceID device. I already had the app installed and was using TouchID on my old device. I upgraded to the new XR and then every time I tried to purchase tickets, the app would crash at the point it was trying to display the TouchID prompt. I deleted and reinstalled the app and when signing in, there is a “use TouchID” option even though this is a FaceID device. If I sign in with the TouchID option marked, the app immediately crashes. On an iPhone X and an iPhone XS, that TouchID option isn’t even available. So it appears the developers don’t know anything about the XR. Hope they fix this soon because I prefer using biometrics when purchasing tickets..Kpmac1Version: 2.30.3

Perfect except removal of tickets to apple walletI have been using the app for years now and cannot remember a single real issue since I started using it. However, they recently removed one of the most convenient features. You can no longer add tickets to the apple wallet. This is a bizarre step backwards. They had the best theater experience possible and then just made it worse. I could previously get through the concession stand and ticket booth without ever having to open my phone and get into an app. I could double click my lock button and access my tickets, my movie club membership, and pay for snacks all without having to navigate anything. Please please please bring back the ability to add movie tickets to apple wallet. Other than that, everything else works wonderfully..BigH65Version: 3.24.1

No comprehensive tracking feature of movie you watchedI have been a Cinemark Movie Club monthly subscriber since 2018 and I absolutely love it! The app has been a great companion, allowing me to conveniently book tickets and access exclusive offers. However, there is one suggestion I have to improve the app experience. It would be fantastic if the app could keep track of all the movies that I have watched. Currently, it only saves the movies from the last three months, which can be a bit disappointing. As a movie enthusiast, I would love to have the option to track and reminisce about all the movies I have watched in theaters through the app. Overall, I highly recommend the Cinemark Movie Club app for its convenience and exclusive benefits. With the addition of a comprehensive movie tracking feature, it would truly enhance the overall user experience..TripkoVersion: 3.45.0

Always a Great Theater Experience!My husband and I retired and moved to Myrtle Beach about a year ago. We thought we’d occasionally take advantage of the Senior Movie Day since the Cinemark theater is conveniently located right at the main entrance at the Grand Coastal Mall which is very close to our house (We also really like supporting the mall), and right at the Food Court. That allows us to eat there and shop in the mall either before or after the movie. We were so impressed from the start at how comfortable the theater seats, and love that we can reserve our seats in advance. The folks at the theater are always so friendly and accommodating, and our “occasional” movie has turned into a weekly event that we always look forward to! Tracy and Cherrie Welch.Tracy & Cherrie W.Version: 3.34.0

GlitchyIt’s a great app, service, and theater company. However every time I’ve tried reserving tickets, if I leave the check out page within the app for any reason I lose my cart and yet can’t re-select my chosen seats for 10 min while they’re in limbo until the app cancels the previous purchase attempt since too much time has passed. But there’s no way to actually buy the tickets I’m reserving during that time. Part of leaving the check out page has been to add gift card info, or to re-select food/drink to be delivered thats not showing up on my order so I try to add it again and then lose the option to check out with the reserved tickets and have to wait. So that’s a glitch to be handled too please. Again, overall I’ll keep using the app cause the concept and design is great but please fix these issues..LydiamichelaVersion: 3.23.1

Good AppI like it because it’s just like Fandango, I used to buy more tickets on there but I usually go to Cinemark theaters more often. So I thought this app was a no brainer. You can buy a $10 subscription which comes with a free ticket and others benefits, of course the free ticket is the $10 spent on the subscription. Which sounds stupid, but you get 20 percent off food and snacks, no online fees, and it comes in handy when you have multiple people, even if you do go to the movies yourself it’s still useful as the 20 percent off it awesome and not having to pay the online fees is cool as well, there is a llantium benefit if you do go to the movies more often than usual but all in all a good app with good benefits..Malachi2424Version: 3.35.0

25% theater capacity limits......make me want to hurl this app sometimes. I make a theater selection, it shows a bunch of available seats. I choose the number I want. Then when I check out, it says it’s sold out. Even if I go back in and unselect the seats, it won’t “forget” that I chose them for five minutes. I have to count the number of seats in the theater, divide by four, and count the number of seats taken to see if there’s enough for us. I’m a programmer and I know there’s a couple of things you can do to make it better. 1. Show the dang theater capacity and how many seats I can choose. Don’t let me choose more than I can. 2. Have a button where I can clear all of my previous selections. Simple ways to avoid customer aggravation. Do you guys even use this app to see how it works under these conditions??.Hall66Version: 3.15.0

Ok, but…This is a pretty good app, overall. It does what I need it to do, although it can be a bit glitchy at times. Mostly when trying to checkout. My biggest problem with it is that there are no options to checkout without entering in a card number other than the express pay option. Why do we not have the option to use Apple/Samsung pay? Or at the very least, PayPal??? It would make the experience so much better. And a note about express pay option, it doesn’t work. I tried using it 4 times in a row. It does nothing after selecting your card information and authorizing to proceed with purchase. Please give us more payment options. I will hate this app if I have to type a card number in every time I want to make a purchase and I do NOT like saving my card information..DarresaeVersion: 3.41.0

Cannot order correct foodCan no longer order fountain drinks other than Coke products. I only drink diet Dr Pepper. And when I take my kids I would order them Rootbeer. Can no longer do that. And only size popcorn available is Jumbo size. I usually go to movies by myself and all I want is a small or medium size popcorn. What is the purpose of being able to preorder concessions when you can’t order the sizes or beverages you want. Strongly considering not renewing my Movie Fan club membership. I have called corporate several times to only hear different versions of why it’s that way but no one seems to want to relay the issue on so it can be corrected. Not at all pleased with Cinemark..Rickyb5775Version: 3.30.0

FROM THE EVERY MANS REVIEWERJust bought the movie club monthly subscription and went to see the early premier of TOP GUN:MAVERICK I only paid for the $2.50 upgrade for the brand new movie. NOT ONLY DID TOPGUN MEET BUT IT EXCEEDED EXPECTATIONS AND I HAVE TO ADMIT IT BUT IT WAS EVEN BETTER THAN THE ORIGINAL. DONT GO FURTHER IF YOU DONT WANT ANY SPOILERS. Sorry original TG enthusiasts (me included). I am so grateful they used the original theme song here and the reminiscent photos and some other classic shots (new action of course). THE TRAILERS DONT SPOIL THE MOVIE, in many cases the trailers are the only great parts of the movie. DONT WORRY HERE TOM AND CREW GIVE AMAZINGLY FREAKING AWESOME PERFORMANCES. In some cases you can see the new faces that are simulate between ICEMAN AND MAVERICK but they don’t try and copy the original. The similar character traits between the original and new cast was done exceptionally well and in no way took anything away from the movie. THIS IS A MOVIE YOU NEED TO SEE IN THE THEATRE IM NOT EXAGGERATING HERE YOU NEED TO SEE IT ON BIG SCREEN IMAX!!!!! I will be seeing it again as often as I can in the theatre before it leaves. NOW IM JUST GETTING IN MY ADHD TEMPERAMENT BECAUSE I WANT IT NOW IN MY MOVIE BLUERAY COLLECTION..SkootertheshooterVersion: 3.26.1

Seating chartI had difficult time viewing the seats available. Seating chart show only one line so I have to enlarge repeatedly. Once enlarge I still could not see the whole chart. Took several times to finally see the whole chart displayed because I wanted 2 seats in a row. I ended up waiting for 5 mins by going backward from the showtime screen to restart the seats selection. So frustrated. I have been members for several years. When can I obtain a free member ticket? It was usually granted once a month in the past before the pandemic. It would be nice to receive some kind of news to members through your app or email would be nice..PTLPOOHVersion: 3.14.0

Fees for online purchasing.Although I find the online ordering system somewhat convenient it confuses me and rather upsets me that using it costs in my case almost $10 in fees. It is as much if not more of a convenience for the business than the customer. This system prevents long lines, messy lobbies which both cause chaos and liabilities as well as cuts down the amount of workers needed to run the theatre. The fact that it is a per ticket instead of a per order charge almost makes it feel like I am being robbed. This is the first and last time I will use the system due to the charges. I will just bring my crazy crew in and have them cause chaos in the lobby and drop their soda and popcorn all over the place..STOP WITH THE FEES!!!Version: 3.33.1

5 star reviewI can only say that I have enjoyed the privilege of leveraging being able to walk up and know I have a confirmed seat including being disabled which fortunately I haven’t had to use but once, removing someone who took the chance that they would be removed. Ironically, someone was wheelchair bound and my seat had to be vacated by me. (They had a companion) Once a month I’m given one free ticket which I’m using tonight to watch the new, and last Star Wars saga. You can’t go wrong and I’m a strict consumer that believes in good business and fair play. PS: I also need headphones to hear what’s being said. Here, I will say, they have trouble getting a good signal and the static is terrible. I refuse to pay for an inadequate system..SFLChingonVersion: 3.46.0

The app works fine, but you can’t put your Connections card or coupons into Apple Passbook/Wallet.I use this app a lot and for what I use it for, it works well. Current and upcoming movies are easy to find, and showtimes are clearly laid out and default to the last theater I checked. It would be nice though if the Connections card and coupons were in the same place. When I’m at the register, I just want to quickly scan my rewards card, quickly scan the coupons, but these are on different screens. The clerks at the registers make me scan my Connections rewards card first, and from there, you then have to go through three other screens to get to the coupons in the My Rewards screen. It’s not a deal breaker, but it’s annoying when you have to deal with children, the food you wanna buy, your wallet, and your phone. I’ve noticed that some theaters accept Apple Pay and a more seamless experience would be if I could use my watch to check in, redeem coupons, and pay for my tickets and food. Review update for 3.0 update: In the list of theaters, there's no way to toggle between nearest theaters and favorites. Very annoying..ScentedLeadVersion: 3.0.0

LOVE MY CINEMARK!We love our local Cinemark - West Plano! That we can drive to it in under 5 minutes and see all of the best new releases, in the comfort of roomy luxury recliners, is awesome. To see so many great action adventure and sci-fi films in the 3-D D-Box seats is akin to being in the actual movie and experiencing all of the movements and vibrations while in a realistic 3-D visual concept. The Kettle Corn at our CINEMARK is it’s own food group, the staff are always friendly and accommodating and the theaters are always clean and enjoyable...not too hot and not too cold! It’s the most reasonably priced entertainment in town! We joined the CINEMARK Movie Club when it was first introduced, and have really gotten our money’s worth many times over! Thank you for that. 🇺🇸😉👍🏼.Joyous Movie GoerVersion: 2.30.2

In construction phaseGreat prices, great food and drink. Popcorn is more consistent than a year ago. Use to be a different popcorn/butter taste every other time I went. Right now there is limited movies to choose from. Foreign language films are more plentiful this year than before, it seems like. Very clean theater, including bathrooms. Cleanup crew does an excellent job in between showings in each theater. I gave them 3 stars because of their revamping 1/2 the theaters. I anticipate that when they get done modernizing the 1st 1/2 of the theaters; they will jump over to the other 1/2. Which in the long run probably means higher prices, just like the rest of the country..UroboyVersion: 3.26.1

Like the rewards but don’t like the recent updateI like being able to get rewarded for going to the movies. However, I have 2 big issues with the app. First off, if I forget to scan the QR for points at the movies, there is not any missed transaction section to put those points in later or at least from what I can tell there’s not. The other thing is the updated rewards scale/points system & options of rewards. The points scale use to 25, 75, and I think 250. However, there is less points thresholds now. So it makes it a lot more difficult to get reward because now you have to have more points to even get anything. Also, I don’t even see the $1 or $3 off concessions anymore. So that is a little bit of a letdown..Courtneypaigec3Version: 3.38.1

Super convenient!!Love the app. Love being in the movie club. The app makes everything super convenient to buy tickets in advance. I love the discounts and the points. I love that the tickets roll over if we don’t use them. There is absolutely nothing negative to say about subscribing to the movie club. The discounts at the concession stand are great. The points you earn accumulate to money off food and drinks once you earn so many. When buying tickets on the app you can skip lines and go straight to walking into your theater location. I’ve not experienced one drawback from using the app or paying for the movie club subscription..Abi22683Version: 3.25.0

Excellent Deals w/ this AppIf you go to 2 or movies per month this is an incredible deal, especially if you buy for 2 or more people. You break even after the first movie and save big after that. This is also the easiest (only?) way to get a refund if you can't use your ticket. The app works perfectly every time. Might take awhile to get used to maneuvering within it, but that's ok for me. Hint: Be sure to highlight the star next to your favorite theaters. Makes life easier. Hint #2: always move your tickets to your phone's "wallet", in case phone reception is bad at the theater, which seems to happen a lot..CheapoyromanticoVersion: 2.31.1

Download the appIt’s a good app. I say this because the process of purchasing a ticket is easy and I haven’t had an errors with the app which is a plus! Once you purchase your movie tickets your skipping the lines to purchase because you already downloaded them to your phone which is a plus! Picking your seats are easy as well when purchasing your tickets the only down fall about that is that when you click on the seating area it don’t pop up like ticket master to share where your sitting until you pick the seats and go about securing them which isn’t a big deal if you know where you like to sit. Other than that the app is great download it and explore this free app..MalyPreciousMylaVersion: 3.5.1

Cinemark Theater: Temple TxI love the idea of another Theater in Temple Texas other than Premier. I enjoy these Seats that is basically a Comfortable Recliner (Like Home) to see a Movie, with friends, food, & Fun. What I enjoy most is Lounging to see a Movie & Even though I may go alone, I am surrounded by Others that Laugh, Cry, & Enjoy the Movie with me, that I don’t know, Who love to do the same! I Encourage all who enjoy watching Movies, yrt are tired of watching alone at home, OR Cleaning up after inviting others to come over to watch Movies In your home…Come to the Cinema!! You’re Not alone!! Enjoy a recliner, a Meal, & Good Movie, as we all enjoy it together!! Sabrina of Temple Tx.SylverStardusterVersion: 3.27.0

Date NightWe are in our late 70s and have been married for 56 years. Friday night has been our date night for all these years except for when we could not be together (Navy deployments and Vietnam War). So we’ve been to a lot of theaters having lived in many different places including overseas. The Carolina is our favorite theater of all time! And being a member makes it even greater. We love being able to reserve our seats for NO FEE and the savings on concessions and free tickets we earn—we’ll you just can’t beat it! So thanks from two happy customers!.The StinsonsVersion: 3.29.0

Not User Friendly - Even for MillennialsThis app is cumbersome to use. It is not user friendly, in that I’m a millennial, and I have to spend an excessive amount of time searching for simple tasks/items I want to use on a regular basis. When looking to redeem points, dumb stuff like free T-shirt’s is first, when what should be viewable is drinks and popcorn. Using Cinemode to get the largest rewards is becoming less and less attractive as apps like RunPee are insanely popular and easy to use during movies, while being discrete, not causing sound or light disturbance. Possibly expand to something like that? Your app has not improved AT ALL in the past 1.5 years I’ve been using it. And few employees on the ground can answer any questions about it. Over all, not a good app at all..Basset34Version: 2.19.1

App Doesn’t WorkFor the past several months this app hasn’t worked. I have attempted to delete and reinstall it multiple times without success. It was a great app and was working great until a couple months ago so I’ve revised my stars from 5 to 1. The app loads fine and I’m able to sign in to my account. However, when clicking in movie times I keep receiving an “Error loading page” screen. When I click try again nothing happens. The website seems to be working fine so it seems to be an issue with the app. Anyway, hope it gets fixed. I enjoyed the app before..Proto ValenceVersion: 3.6.0

Fix the iPad tablet bug!!I agree with other posts that since update offering monthly subscription I can’t get to the movies! No way to click on “don’t show again”. If I couldn’t get it to work on my iPhone I wouldn’t be able to book tickets on a mobile device on this site. It’s Shameful the way app versions are released these days and not tested in the real world. Tried deleting and signing in again, when trying to access the local Theatres it takes you to a map where you are locked into the screen. If I could give this app a ZERO I would, plus fire all the app developers..FrustratappleappsRDVersion: 2.14.2

Notifications on now playingIs it possible to some how notify me of changes to the current list of movies being played? For instance if the movie theater let’s say in this case Cinemark Legacy and XD (TX) is in my favorite theaters. Then when a new movie is set to play at the theater send a notification to either through email or the app. The movie not necessarily need to be new in terms of release date but new in terms of movies being played at that theater. Like when the movie “The Thing” was set to play again, getting notified would be extremely useful and could potentially earn much more business..StockdudeNewVersion: 3.31.1

Awesome AppJust great. Especially if you have the movie club. Worth the monthly fee. You get the monthly fee back, and more, if you’re an avid movie goer. Very convenient - no need to stay in line for tickets. Convenience fee is waived - that’s a $1.50 extra a ticket if you don’t have the movie club - it adds up, trust me. You’re free movie rolls over - we usually go to the movies on matinee days so we just pay for the movies and save the free movie tickets for regular movie days - which are a lot of expensive obviously. I’d recommend this app to anyone. Especially if you’re looking to save some $$$. Who wouldn’t, right?.Melvin0122Version: 2.30.1

Love this app, just a few suggestionsI’ve had the Cinemark app for about 2-3 years and I’ve easily saved over $200 in discounts. I am bummed that they raised the MovieClub price per month, but I can deal with it. The only frustrating thing about this app is THERE IS NO CART!!! You can’t find your cart anywhere. And when you go back to re-add your seats to the cart, the seats are grayed out like they’ve already been purchased, but they haven’t! It’s so frustrating and there really needs to be a more accessible and visible cart icon to access what you’ve already put in there. But otherwise, I love the app and MovieClub perks!.Smd5dVersion: 3.23.1

LoveI am so happy that Waco has this Cinema. I am a mom with a toddler, I love the space between the rows. The have been keeping everything clean for the most part. The restrooms have been clean and we go as often as we are able. The staff is very friendly and all seam happy to be there. It’s so refreshing to be somewhere where the staff do not act as if something is owed to them. Please keep the cinema clean … we truly love coming !! ( As a mom the reclining seats are wonderful I am on my feet all the time . This is one of the o my times I truly get to relax. Oh, yes and I love that they are heated!!!).TracyConnor01Version: 3.27.0

Glitches and seat purchasing malfunctionsThis is second time the credit card scan option glitched while trying to purchase seats and when I restart the app the seats are gone and not because someone purchased them, but because they are still in the cart from my last attempt to but the tickets now it shows those seats are no longer available 😤 A bad problem to have when the seat purchasing requires customers to buy seats in advance but all the good seats are in someone’s cart that is no longer accessible 🤬.Soldier13nowVersion: 2.19.1

The best movie place! Just needs two more upgrades..The membership is rewarding. Discounts on everything! Free tickets every month plus member prices to buy tickets for friends. Tuesday are $5 days and there’s more showings then AMC ! The ultimate date night for people that don’t want to waste money every week. Love love love the app. Just skip to the ticket collector and he scans your phone, so fast and easy. Buying them online is so easy as well and you can even add seat delivery or pickup food and drinks. I just wish they added Apple Pay and kids “snack packs” on the mobile app. Then this place would be a 5/5..MariecanteroVersion: 3.21.1

Roll Right On In!!!With your cell phone as the movie ticket! You scan your cell phone at theater entry booth, and “TADA” they give you your tickets so U can Roll right in with ease! No long lines ever again! And you don’t have to pay the online fees with the movie club card! The only downside is, the reward system. WoW, $0.25 hole cents off something you don’t want to buy in the first place! I wish loyal customers would actually get real rewards without having all your points disappear at the end of the year, for this they get a massive F-.ZenmastermeVersion: 3.25.0

Booking ticketsOnline line booking fees much too high..MarikynneVersion: 3.33.1

BuggyRepeatedly freezes and crashes when I attempt to scan a credit card..A Cat Called SneezeVersion: 2.19.1

Best app for movie ticketsI wouldn't buy movie tickets anywhere else. Way to go Cinemark. This app rocks!.MoreyjohnVersion: 2.0.3

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Cinemark Theatres Negative Reviews

Not allowed to watch because he’s not old enough?So the title might be misleading, but On October 13th. Me(20M) and my younger brother(13M) wanted to go watch Halloween Ends, you know the continuation of the Halloween movie from last year. I was completely aware that he could not attend the movie by himself due to being under age but when purchasing the tickets it specifically said that the minor had to be accompanied by a PARENT/GUARDIAN that was over the age of 18. When coming to the podium and showing them my ID proving I was of age, they asked the ID for my younger brother, but I tried to explain that I was going to be watching with him as his guardian. Unfortunately they told us that was not allowed and that a legal parent had to attend with him or else we were not allowed inside. I was pretty disappointed by the fact that his older biological and of age brother could not be consider his guardian. As if Michael was actually going to pop out. I know rules are rules, but could they at least be specific when it comes them? Your telling me if one were to attend a rated R movie with their adult older sibling they would not be allowed in because they aren’t parent and child? The best they could do to consolidate us with a refund but they said they would gives us in store credit for another movie or in store cash for that specific Cinemark. Come on. Really?.OscarAkaBigOVersion: 3.30.0

Your software updates are TERRIBLE!!I’m not sure what has recently happened with your software but it’s very frustrating! I applied for two of the last ‘special ticket giveaways’ (GEN V, can’t remember the other) and both times, half way through the process of applying, your system would not download/upload and kept giving me error messages. After at least ten attempts when the screen said I got the two tickets but had to click on “get tickets” again, the system would give error messages. The next day I logged in and it still offered me a chance to get the tickets, but when I selected the location, it was Sold Out, on BOTH giveaways. Which tells me you oversold the drawing to begin with and now you’re just wasting our time signing in and out to try to get free tickets. So either honor the tickets you said I was granted/won, by only giving enough tickets in the auditorium OR STOP SENDING ME OFFERS! Just now—I was making another ticket purchase and your system upgrade did NOT carryover my saved credit card information in my membership to make the purchase and had to re-enter the information. Fix the bugs!.LoneRider76Version: 3.41.0

Glitchy appThe mobile app is glitchy. The app wants you to select your favorite theater but, even if you’ve done that, it still makes you scroll through all of the other showtimes for all of the other theaters in the area. And the app HATES scrolling. When scrolling, the app jumps back and forth between theaters, sometimes obscuring the time that you want to see if you’re lucky enough to eventually get to the theater that you wanted. If you need to change your payment method, DON’T do it on the app. It’s a hot mess. It didn’t save and seemed to time out. I fought with the app for 30 minutes and finally gave up on it and had to do the transaction on the laptop. Also, when I tried to purchase snacks after buying tickets, the app wouldn’t let me unless I also bought a movie ticket. It was too stressful. I’d like to be able to use the app more because I prefer our local Cinemark theater but this app doesn’t make being a member any fun. Hope you can improve the app..TBinTXVersion: 3.35.0

Stay Away!I was excited to download this app. We go to 1 of 3 CineMark theaters in our area at least 3 times a month. Plus we’d just gotten a $100 CineMark gift card. So I thought it would be easier to just use the CineMark app versus Fandango. I tried to purchase 4 tickets through the app and the transaction never completed on my end. I never received a confirmation and my app doesn’t show any transactions in my purchase history, but the amount was deducted from the gift card. I called guest services and Jason was able to see a completed transaction on his end. I told him I never got confirmation and if I would’ve gotten tickets, I would not have purchased the tickets through Fandango for another theater. He sounded perturbed, but he said he would refund the price of the tickets. I went back in to check my gift card balance, and instead of a refund, an additional $14 was deducted from the card. I guess I’ll be using Fandango from now on. I hate that $78 of our friends’ money was wasted and I’m glad I didn’t save my credit or bank card in my profile..CollinHuntVersion: 2.34.0

Painfully basicNot sure why this app has such high ratings, it’s an incredibly simple app... The “movies” tab should have all movies that are currently out and also have like six months worth of UPCOMING movies. They got five... the movies tab should be like a mini IMDb or something. Anyway I’m trying to buy a ticket for Spiral that THEY ARE advertising on their app, and you can’t even do it through their poopy simple child app. Unbelievably irritating. The app is just so embarrassing, zero depth, almost no thought put into it, the design is as basic as humanly possible, red and white COOL, maybe you could make a more advanced design seeing as there’s only TWO colors to this apps design. I’m sure Cinemark isn’t paying the developers enough money, and this was the best they could make, so this message goes to Cinemark... Y’all are cheapskates, pay them more for a better app. Anyway it makes me wanna puke 2 stars 🤢🤮.EatmyphuckingballsVersion: 3.16.0

Support is lacking when help requestedContacted this developer due to not being able to access the app after I had changed iPhones. The app appears stuck in a login loop, and just shows “something went wrong, try again” when attempting to refresh and log in. Provided all the info that was requested, to include screenshots of the app version, the error messages, and device info (make/model/iOS), and haven’t received any reply, after inquiring a few times. I deleted and reinstalled the app, along with installing a fresh iOS on said device, without resolution, which is why I reached out for assistance. No point in an account if I am not able to access it. I still see the same errors after updating to the current version, and app developer support has ghosted me, as I have sent two emails requesting updates over the last 72 hours with zero response. You lost a customer here..Tykai56Version: 3.15.0

Password resetAs an update been well over 24 hours and still have yet to receive a single email. Who sending automated emails was so hard. So have tried 3 times to get password reset email but can’t seem to get it. I don’t know how hard it is or what exactly goes into getting those emails out. So tried twice on the email I know is the right one the first try it’s been about half the day the second try on the right email has been about 5 mins. I even tried on an email I know is not my right email but wanted to see if I would get an email there as well but didn’t. I have checked my emails and even spam and nothing. Stuff like this that seems like an easy thing is making it real easy to never be a premium member again like I was when the program first rolled out. If this is how easy tasks are handled I don’t want to know what a difficult task is handled like..GaspatchosoupVersion: 3.6.1

Modernize Already!!!This app is the most ancient of apps when it comes to user friendliness, which means it wasn’t designed to make your life easy. You can’t purchase tickets within the app. You’re rerouted to the online site which doesn’t remember you despite you choosing that option. Once you finally get signed on, you don’t have the option to use ApplePay which is a headache of headaches because you have to input your credit info—such a waste of time. There’s nothing convenient about a movie ticketing app that doesn’t let you use it for the entire buying process, from your movie choices to the ticket purchase. Fandango is so much better but I can’t get discounts for this theatre through them anymore. I’m not sure where the 5 star ratings are coming from but this app isn’t iPhone user friendly and it deserves 0 stars..JrzyNowVersion: 3.4.0

Makes me not want to go to the MoviesConceptually the app is laid out nicely and is intuitive. It allows the user to select many options and load up a shopping cart like many other similar apps. The reason for 2 stars is that it doesn’t work and will not allow you to make a purchase. You go through all of the steps, go to checkout, and it says you need to select seats but won’t let you update anything. Very frustrating! If they are trying to make it easy to go to the movies they aren’t doing a very good job of it. Maybe there just happened to be an issue with it when I downloaded and tried to use it. Either way I think I’ll just stay home and stream something..JuliasmellslikeasigVersion: 3.37.0

App is garbageHave been trying to buy tickets for the past hour with no success. It’s ridiculous that this company doesn’t have a basic app nor website UX design for me to PAY! I’m currently in Bogota, Colombia and company’s first impression has been terrible. Website is useless to process membership payments and ticket payments, and the app didn’t even recognize I was in Colombia. They are huge here, and you have a $1 UX design for customers. Unbelievable. Go somewhere else, it looks like they don’t want your money..ShuiNicoVersion: 3.21.0

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