STARZ Customer Service

STARZ Positive Reviews

The best, short livedRight now, I’m watching American gods. I’m in love with the show, but I’m worried. Let me explain why: I first got involved with STARZ for the show Spartacus. A show I often describe to people who have never seen it as “gods gift to men who watch tv” the death of Andy was tragic, and no one could ever fill his roll, but the fallowing “gods of the arena” was excellent. “War of the dammed” was epic and by then Ian had really stepped into the character of Spartacus. We all knew it had to end sometime, but I wanted so much more than what I got. The same go’s with “black sails” as amazing as it was, it felt short. The subject matter was there. Blackbeard, long John silver. It could have kept going. And don’t get me started on “ash vs the evil dead” I understand that the show was a victim of piracy, but the fan base was there. Canceling that show made STARZ weaker as a service. I’m not interested in “power” definitely not “p-valley” I know “outlander” is a popular show, but it’s not for me. Right now, for me “American gods” is carrying the subscription. Please don’t cancel it. And I’d like to see more shows like it..Spam365Version: 4.7.0

Content is amazing app is horrible?I’m under 40 so I watch everything on my phone through the app. I will watch a show on the STARZ app; I’m 15-minutes into an episode. Then I will have to pause it just to check something really quick. If I stay paused too long it totally clears the show out. When I’m done with what I’m doing and go back to the app—- I’ve been put back at the stars main page.🙄 Shockingly - there is NO quick access thumbnails of my recently viewed shows listed on the main page. So I have to scroll and search for my show again. Once I click on it. It starts the entire show episode over 🥴😳🙄sooooo I think.🥱 It’s actually playing the PREVIOUS episode i watched and it’s starting it from the beginning!!!😳😳. Like even Before the previews/ advertisements. Then it starts playing and in order to get to the next episode you have to fast forward all the way through that episode. the app makes the entire experience very unappealing to go back to watch a show when it puts you back At The beginning previous episode? It’s like why even bother. I quit my trial. Any company who this innovative and progressive in the content it provides but doesn’t bother putting any effort into the manner in which the content is delivered because they assume(Wrongly) that most are watching this on TV when the fact of the matter is statistically most Americans are watching this on the telephone. Therefore the app working is vital. Netflix knows that, HBO knows that, and so should STARZ..Brandihillcom1Version: 4.9.3

Starz ReviewI love the Starz original shows, so far I’ve seen Outlander which was really good, and now I’m watching Black Sails and am really enjoying that as well. Really keeps me entertained and wanting to find out what happens next! I only have one issue with the app which I wish could be resolved. When I go onto any other app such as Netflix or Disney Plus I could watch a show on the TV, and then later or the next day go onto my phone and go back to where I left off, and then back to TV, and so on and so forth. With this app I will go onto my phone and it does not do that. For example, I am now watching Black Sails, when I went onto my phone the other day and opened the app, I selected my account, and it didn’t even show where I left off at, and it showed that I was still watching Outlander when I finished that show months ago. Something isn’t syncing from watching the app on the TV, to the phone, or to the computer. I wish that this issue was resolved, cause sometimes when I’m sitting in a waiting room or somewhere I just want to pull out my phone, plug in my headphones and watch the show or movie I’m on, and where I left off at. Also, when I searched Black Sails on my phone, it showed that none of the episodes were watched, so it’s not just where I left off at, it’s also not registering that I’ve seen any of it at all. Please fix this glitch, it will make me very happy!.SilvermistninaVersion: 4.9.4

Problems with logging in on the Apple TV or Apple devices using TV loginOK on the STARZ app if you’re trying to login on the Apple TV and it’s not recognizing your TV provider credentials but also on the phone on the tablet is letting you login without your TV credentials for some crazy we start to reverse but yet it needs to be fixed to wear cause you can log in on the Apple TV cause I’m not dead on the phone on the tablet, but it didn’t ask for the TV. Somebody had to pull the app off added I’m gonna ask you do you want to use your Tv credential talent note and you login and accept that login but once they recognize that it’s logged in on the phone out of tablet it’s not excepting on the Apple TV or actually not accept them. I love them even though it’s letting you login without your TV connection on the phone on the tablet, but not the Apple TV so that needs to be fixed and it makes it a weird freeze when it brings you to that point for Directv dish or spectrum or get infinity and then when you try to go back on it and still freeze so it needs to be fixed on that but I was still able to watch my movie to the TV provider but I put the app extra just in case the DIRECTV stream app goes down so could be fixed to where if it’s signed in on the iPhone the tablet it’ll automatically sign in on the Apple TV it’ll recognize it cause that part of it is not working either.DJ show gunVersion: 8.15.0

App not STARZ networkSTARZ for those somehow unfamiliar is a great cable network with lots of exciting original shows (like black sails). Now onto the iPad app. I am running this on an iPad Pro with a Verizon FIoS internet connection for baseline. Pros: The app is fast enough at pulling content and the video streaming is extremely reliable (even when my connection is heavily loaded I still get perfect video). It is easy to find videos (sometimes when searching for a term it suggests some bizarrely related content, but not really an impediment) Cons: as someone else noted the app basically closes when in the background, like leaving to view a text message, and it doesn’t have a good “resume your last video” when you leave the app (or allow PIP) so you get to go searching (the fun of discovery?). I am assuming the content creators didn’t tag stuff reliably. Recently in the middle of a viewing session (halfway through a show 😳) it suddenly decided I don’t have STARZ service on my cable provider (my appleTV has no such problem and I can and do watch STARZ on my cable box) and when I try to reconnect it says that a) your network [verizon] doesn’t have STARZ (they do) and that my account doesn’t either (I do). Sigh… (that’s a breaking feature essentially).HenryhbkVersion: 5.2.1

Substance, But No ServiceThe app, so far as it relates to what I use it for, is wonderful. User friendly, no crashes, clever recommendations. My issue however lies with the service the viewer gets when there IS a problem. My account was hacked very recently. This person simply came in, changed my account email without my knowing, and went on with business as usual, thusly locking me out from my own account. I didn’t even notice until I tried to log in on a new device. Now, ordinarily, the custom when one tries to change their email on a subscription service is to send the original email some sort of confirmation. I received no such confirmation, nor was I notified any other way that this email had been changed. When I contacted STARZ for help, they sent me an automated message with a bunch of links to articles that could in no way solve my problem. I was forced instead to cancel my subscription. Since the company was no help in restoring my account to the proper address. That said, if you all are going to allow just anyone to change emails, perhaps you should implement security questions or other measures to better make sure people aren’t having their accounts hacked..AtypicalzeroVersion: 7.2.0

Definitely have some issues to work outI hold large, multi billion dollar companies to very high standards and this app really misses the mark. The actual content is great, I’ve had plenty of hours of entertainment. Its always on in the background when I do just about anything. With that being said, I really wish it would offer split screen. Since iOS14 came out, almost all of my video apps will go to the corner or run in the background while I use my phone. This app doesnt and its sooo annoying. Currently, the Seduction series is airing and Im super anxious! its amazing! but i have no way of knowing when ill be able to see the newest episode. there’s absolutely no information on any of the movies or shows. It’s annoying i cant take care of anything regarding my acct in the app, it opens Safari which is annoying. just a ton of little inconveniences makes it less than stellar and in my opinion, with all of the competitors, it should really be doing more. It needs a new UI, I want specific dates when things are coming, etc. All in all, its fine and definitely worth the money if you get your membership on a discount..SgilesxxVersion: 4.5.1

Blinded by BlindspottingI honestly didn’t watch the original movie but I saw the trailer for the show and it really looked interesting! I enjoyed the show very much and the story line too. I will definitely go and watch the movie or prequel to see Miles and Collin’s story as well but I have to say Ashley’s story was very relatable to women and especially single mother’s everywhere. Trish’s character was an added bonus and a true joy, alongside her mom, Janell and Mama Nancy as well. Supporting characters make the show & although Earl was a little odd to be in the mix, it helped to have that older brother/ father figure there for Shawn. I was blinded in a good way and I enjoyed the interpretive dancing that brought out the feels within the story. I’m praying for a second season and continuation to the story. Maybe Miles can get let out early for good behavior? I hope so! Awesome show👏🏽👏🏽👏🏽⭐️⭐️⭐️⭐️⭐️.MzjoneeVersion: 4.9.4

Content okay, but….I’m okay with the content. Not the best, not the worst. The app has a few major quirks as many have pointed out. I can deal with all that. The one major quirk that makes me want to delete this app is one I’ve not seen on other movie/tv apps but which vexes me constantly with the Starz app — deleting movies in my downloads before I have a chance to watch them. I have dodgy internet at home so I do most of my downloading at bars or work. I download content to watch at home. Other movie apps, no problem. On the Starz app, I might get to see one movie, but when I go back later to watch another one, all the movies I’ve downloaded are gone — download section is empty. This isn’t a week or a month after downloading, this can happen a day or two after downloading, sometimes in the time between me downloading at work or a bar and me getting home. It’s made it where I do not trust this app any longer because this bug is really the only consistent feature of the app. It’s frustrating to the point where I just want to chuck the app since I can’t trust it not to delete my downloads before I even get home. Much potential and usability ruined by this one glitch. Fix this one major bug, or tell me how to fix it on my end (iPad Pro, no problem like this on any other movie apps), and I’ll sing praises to the folks at Starz, content notwithstanding, because at least at that point that app would be working..Ewok99Version: 6.2.1

SubscriberI’ve been subscribed for years and I’m not a fan of increasing the price. This app is small. Leave the price at $8. Also I’m logged into two different TVs. Im logged in at my house and my aunt house. I’m bringing this up because I can’t watch nothing without creating another account or logging out the other TV I’m logged in. For one I’m not going to make another account. Number two yall streaming services worry about the wrong things. Y’all need to worry about adding more good stuff to y’all apps and when it’s Christmas time actually release good Christmas movies on y’all apps, like classic Christmas movies. For the past 4 years all y’all streaming services been trash when it comes to Christmas movies. To further on yall not losing any money. So what if I log in on another device and then another device that I’ll be using. It’s really none of y’all business. Netflix did all that crying about password sharing and now look at y’all worry about wrong thing just like them..John Wayne 4Version: 8.6.0

I RECOMMEND STARZ ALL THE TIME TO FRIENDSMy son first told me I should get STARZ subscription when he introduced me to Black Sails! I fell in love with The White Queen, The White Princess & The Spanish Princess! BUT WAIT...I have to tell you about my FAVORITE SHOW OF ALL TIME! OUTLANDER!!! I’ve got sooooo many woman to get their STARZ subscription because of my recommendations! I got my mom to watch Outlander with me when I was watching Seasons 1-3 for my 3rd time (back then) so we could watch Season 4 in sequence together for the 1st time! She laughed at me when I cried because I had seen it 3 times already but between sobs, I said “but he’s such a good man!” So frickin’ romantic! We binged watch like mad! She said she couldn’t sleep because of each episode’s cliff hanger! After the finale of season 4 she was so bummed she had to wait for season 5 but then she got a mischievous smile on her face and said, “Let’s watch from the beginning again!” Then she said like a kid in a candy store, “AND we’ll HAVE TO WATCH FROM THE BEGINNING when the new season premiere’s!” She passed away before season 5 was released and I held off watching it for a bit but then I started watching season’s 1 thru 4 then made it to the end of 5. In my mind, I can see my mom in her chair & hear her laughing at/with me! Waiting for season 6!.HatoriLaneVersion: 4.8.0

Possibly the easiest movie app ever madeSTARZ app is awesome in so many aspects. It has TONS of great movies and a nice selection of very well done and unique series such as Attila and The White Queen. It's also the easiest to navigate by far of almost every app on my phone I use to view movies on. They have quite the selection for the money and it's something I don't see ever canceling unless things go downhill but I've had this subscription a good couple of years now or near enough. I can't recommend how good it is with something for everyone, including the children. With this price point I often wondered why I ever bothered with some of my other subscriptions but they all seem to have something to offer that's unique but if I could only have my pick of two or three, STARZ would definitely be in my top 3..SpatrickmartinVersion: 3.6.0

Enjoying the content, but removing ads for episodes (at least beyond the pilot) would be niceUpdate: it seems like what I thought was another episode playing was actually a 30 second ad. It was difficult for me to tell the difference between the ad and a recap, so I thought the episodes were mixed up. Original review: I’ve liked the stability of the app so far, but it seems like some episodes are mixed up. For example, episode 2 of The White Princess, “Hearts and Minds,” is actually missing. When I’ve tried to play the episode in the app, an episode from “The Spanish Princess” plays instead. I’ve tried this across devices, so it seems like a problem with the app itself, and not my access to it. It’s not a huge deal, but it did make me log off Starz and onto another streaming service to watch something else during my downtime..RBragantiniVersion: 3.13.2

Watching all the time!!!During this time of quarantine, I don’t have much to do. I try to get out as little as possible. But, my daughter-in-law told me about Outlanders and said I’d look in to it. Well, I can’t say how many times I’ve watched and rewatched the whole 5 seasons. This show is absolutely fabulous. The actors have a chemistry that makes their characters seem like they are the true people and you can develop such a connection with them that your emotions get wrapped up in their lives. I cry when their sad or going through something bad or good, as though they were real. And, their love seems so genuine that you cannot believe that they are not a couple off screen. Thanks for such a wonderful series. Can’t wait until season 6 airs and hope that they never stop filming the Outlanders..KajanmommaVersion: 4.5.0

Black SailsI subscribed to STARZ to watch Black Sails after catching the first few episodes on Netflix overseas and got hooked. I loved this show. I love pirates and Treasure Island was one of my favorite books as a young boy. I was a bit disappointed this show only has 4 seasons, but it ended well. Definitely not Disney pirates. I plan to keep the app to evaluate for a bit. I have heard good things about some of the other series. I hope I find more shows as binge-worthy. The app itself works very well and I rarely had issues except with occasionally losing my place when moving devices, but this is a minor grievance and it worked well enough most of the time. I will continue to subscribe at least a few more months if I find some other series on here that I like..WhyIsANickNameNecessaryVersion: 3.5.0

Outlander on filmBeautifully done! I’m amazed how so many of the original story lines have been twisted around to fit the screen. I am pleased with the selection of the characters in the story. In my imagination I pictured the characters a little different but as the story continues I can’t imagine anyone else having the ability to portray Jamie and Claire as does Catriona and Sam! Very pleased to be watching this series and Bravo to Diana Gabaldon because although I’ve always been entranced by the the stories of the Highlanders, ( from Karen Marie Moning too), I never knew the history of the Scotts and the history that followed the battle of Culloden. The service of indentured soldiers and bondsmen were a mystery to me. I have a greater appreciation of History as the story unfolds. Thank you STARZ!.From the Pen of the ArcherVersion: 3.6.1

Great Service, Some Terrible App FunctionalityI’ve really been enjoying my STARZ subscription. The content and selection are great. Playback and menus all function well! However, I take issue with a few things: The Autoplay feature: When movies end this NEEDS to be optional. I cannot figure out how to turn this off. I understand auto-playing the next episode of a show immediately after one ends, but a movie? Why would I want some random unrelated content to start on it’s own? Not only do I like to choose what I watch next myself, but sometimes (shocker) I also like to watch the credits. (A lot of people worked hard to get their names up there and I have respect for that.) 15 seconds is not always enough time to get to the remote to cancel the autoplay. Continue Watching feed: This always seems to include movies that I’ve already finished, even if I do manage to watch to the very end of the credits. It also invites me to continue watching the shows and movies that started up of their own accord when I did not cancel the autoplay fast enough. I have no intention of ever watching some of those titles, so their presence in my queue just gums the works and makes it harder to find the content I AM trying to resume. I would love to be able to hide these from the feed..AnnaWavaVersion: 4.2.2

Log in with TV providerAt 8:15 this morning I downloaded the Starz App for the umpteenth time hoping the issue with the App not functioning properly would be repaired. I began signing in at 8:15. At 8:22 after going through the various steps I was finally signed in. Seven minutes? Can you imagine if it took 7 minutes to sign into every app? But that’s how it has been on my iPad Pro since October 2018. Once signed in I was able to watch about 50 seconds of programing before the App took me back to the sign in process to start all over again. Since Adobe became involved in this process signing into the App with your TV provider has become impossible. If Starz doesn’t want me to use my TV provider to utilize the App remove the option. This is beyond frustrating. I used to love this App but it is worthless now..Apo11osVersion: 3.12.5

Things doesn’t work as they sayThere is an option to remove titles from your “continue to watchlist” but that option does not work on series titles although the app says that the option works on “all “ titles. Titles will play automatically after watching your favorite shows or movies, which is great but if a series title starts playing and ends up in your continue to watchlist, pull have problems removing it. This is the only irritating issue with the app. I’d desire to not have titles I dont like to start playing. I’d rather have only titles I prefer to watch start playing after my favorite show or movie, not series I’d never watch and then have it stay in que to only pop up later as if I like to watch it again or have it listed as recommended with more titles related or similar.The Rating With No NameVersion: 7.5.0

Made me happyI was watching Outlander on my iPad. Suddenly I started getting a pop up saying playback error. I’d hit OK and it took me back to the episode selection where I’d hit resume and continue watching. It did it a dozen times in the course of one episode. DISH tech support can’t figure it out. I deleted the app and the iPad itself, then restarted everything. That was the last best idea I was given. I was getting frustrated! Finally got the idea to look for a STARZ app. It’s been smooth sailing ever since I started using the app instead of DISH Anywhere. Your app is easier to navigate and has better picture quality too. If you’ve seen Outlander, you’ll know how happy I was to continue half way thru season 3. ⭐️⭐️⭐️⭐️⭐️.Momma flatenVersion: 3.6.4

My PlaylistThe app version of STARZ for iPad is great, I love the variety & extensive list of great & popular movies. I have a HUGE continuous issue with my playlist that has been present ever since I started my subscription many months ago! I will spend 1hour+ looking thru all the different genre of movies & shows and add a ton to my playlist/watchlist and then, POOF! THERE ALL GONE!! It is EXTREMELY FRUSTRATING to say the least! Please fix the bug, it has happened for the at least 10th time now and I feel as if I’m going to rip my hair out! Also, some titles take a 10second “thinking” time when I click it to add to my playlist, while others I click the add + symbol and it’s immediate. I have the highest internet speed/connection our internet provider offers so it’s not anything to do with that. Thanks :).A78blondeVersion: 4.7.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.16.0

STARZ Negative Reviews

Trash AppI’ve had nothing but issues with this app. You would think that an app that’s from one of the bigger networks that make you pay to watch would at least do the basic function of playing content correctly. However, this app doesn’t. I start watching something and try to use the “minimize video” function and it closes it out completely instead. I pause a video to pick back up where I left off at a later time and it doesn’t save the place I left off at or even have it under the section where videos I’ve started watching but not finished it is supposed to be. It doesn’t even remember that I’ve started the video at all or even clicked on it before. Instead, I have to go search for it in the “search” section. When I finally find it, it makes me start from the beginning as if I’ve never watched it at all. In fact, the only time it remembers what video I’ve began watching and puts a it in the section that’s designated for resuming a previously started video and “saves my place” is when I’ve already finished a movie or show. It either does all of this or simply force closes the app entirely without letting me start watching a video at all. I’ve uninstalled and reinstalled it and/or restarted my phone multiple times in hopes it would finally work right with no luck. If all of this malfunctioning would finally stop, it would be a great app. The content is good. It’s just overshadowed by all of the app issues. Please, fix this mess of an app and make it worth the subscription fee..Officer Superman(The Real One)Version: 7.3.1

App is faulty, can get no help from customer serviceSooooo.. my original problem started with trying to change the parental controls. Could NOT LOG INTO APP. It reflected a screen with a bunch of strippers on it stating “Claim your offer!” I attempted to log in snd nothing would happen it didn’t recognize my attempt, it was a dead button. (So to speak) I sent three rather lengthy emails describing my situation snd I got the first one saying they needed more info. The second one responded with delete the app, turn off the device, reload the app and it should work( it did not) hot the same screen as above. The third answer was the same as the first two only the spelled it out more clearly apparently they determined I was the idiot, not them. I don’t honestly think they even read the emails. Do this time I thought I’ll call! Spoke to Adrien who stated without my ability to log in he couldn’t help me. Apparently your company doesn’t need the money! I cancelled the subscription! Then I was told it would take several days for ghost to happen because it had to go to a different dept. I’m not even sure I was talking to a STARZ rep, I thought I heard someone doing dishes and a dog barking in the background!! Your reps and bosses are incompetent when I asked if I could talk to a supervisor he said I could leave s message because they don’t have their own phone lines.. so what is going on with this company. I’m looking forward receiving the cancellation email, maybe they’ll do that right!!! They can’t do anything else Right..PaperLady01Version: 5.2.1

Good shows, bad app.I’m quite shocked that 2021 is here and this app is still so god awful. Some of the shows they have are absolutely stellar, but the whole functionality of the app just kills it for me. On my iPhone, the app likes to forget where I left off, leaving me to scroll through and find my place. (Or sometimes browse through episodes because it doesn’t even remember what episode I left off on.) Scrolling, fast forwarding, and rewinding are also simple, yet difficult things to do because this app is garbage. Once an episode ends, it stops and doesn’t auto-play if I’m watching it while using other apps. You pay monthly for it yet you’re forced to watch ads before your content comes on. I also find it very strange that the app on iPhones only ever wants you to watch while connected to wifi, cause if you’re not then it’ll warn you that watching while using data might give you an extra charge on your phone bill. Super strange that this notification pops up every time I watch a show on my phone. When I first watched stars on my smart tv, it took me a hot minute to just figure out how to pause my show, cause pressing pause on my remote won’t pause it. You actually have to use the down button on the remote to go to the subtitle settings for the show to pause, which is so annoying. There’s also no option to skip the intros either, which is really just me being selfish, but honestly this app is so bad I might as well add that in there too. My two star rating is purely because some of the content is pretty good and some of my favorite shows are on Stars, but that’s honestly the only thing keeping it at that rating. Not worth the money to me..SavKat150540Version: 4.9.3

The last thing I need.They have great shows and stuff available, don’t get me wrong. But you can forget it if you need help with your account. My phone conversation has been with a pre recorded operator only and I can’t get ahold of an actual person. For starters, I wouldn’t have to do that if you guys would literally not be cheap and try to charge me more for my subscription while I’m trying to change my payment method. I signed up for $3.22/mo for a year after my free trial. You’re still trying to charge my old card ONCE EVERY HOUR. And I can’t change my payment method without going back to the original $8.99/mo? Don’t go back on your word with subscriptions, that’s how you lose subscribers. 🙄🙄 unacceptable. EDIT: got ahold of a real person after holding for 20 minutes, that CONFIRMED what I was paying ($3.22/mo) and he said “there’s nothing we can do on this end.” Customer service is supposed to help, not keep me in my same situation. SECOND EDIT: Only after threatening legal action did I get them to stop charging me for the subscription being cancelled. It took them 5 days to stop charging me. Don’t bother calling customer support, because they’ll make it seem like they’re helping by “notating the account” and that’s all..Omega MVersion: 6.3.0

App is terrible ( not a content review)I don’t understand how this late in the game STARZ has such a terrible app. The interface isn’t good but the part that is most frustrating to me is that it’s nearly impossible to fast forward or rewind a show/movie. Dragging the bar at the bottom does not work to rewind/fast-forward, it just freezes the video then you have to hit pause then hit play for it to jump back to where you started from. I’ve had to use the 10-second jump feature to fast forward or rewind large parts of a video. And the best part is, when hitting the 10-second jump repeatedly, instead of rewinding/fast-forwarding 10-seconds, it only goes 6-seconds. I’m not paying for a streaming app where the basic features don’t work. The ability to rewind/fast-forward is something I’ve always taken for granted because no other streaming service has a problem with this, it’s such a basic functionality. I just paid for the first month after a free trial, but this is not worth it and I’ll be cancelling. There’s way too many other options with good content out there to pay for an app that has a lazy, outdated interface and lacks basic functionality..Ajay1760Version: 4.0.0

BadI started the process of creating an account by entering an e-mail, then continued by paying with ApplePay, never creating a password for Starz during sign up. I could not sign in with Apple on the app, an invalid message appears. Then I try adding an option to sign in with Apple in browser, where I am signed in to Starz, and it asks me to enter my password in order to add Apple sign in option, which I could not possibly know because I never created a password. I tried the "forgot password" option to re-set, and their re-set link in the e-mail just takes me to the Starz homepage. Tried twice, neither e-mail worked. Wrote to customer support and they said they can't access my password (so assuming they don't really understand this problem/issue with their software) and suggested to "check my spam folder"? or cancel my subscription. Needless to say, I did the latter. Sad to see almost all their recent reviews also bad but for different reasons, would hope to see some of the better shows available on a good app. Hope future subscribee's don't get swindled but who thinks to check reviews before buying a teevee app? 🫤.Rissa£Version: 7.5.0

Worst apple tv app aroundI like starz because of it’s wide ranging content and it’s original shows, but this app is quite possibly the most frustrating apple tv app in the store. The app works fine on the iphone and ipad, but when I use it on the apple tv its hit or miss whether it even comes up or times out. My netflix app, hbo now, prime video, and showtime apps don’t have this problem way does starz? Even more frustrating sometimes the app comes up, I start watching something then the app hangs up, quickly times out, and refuses to load. The other annoying problem is the constant logging back in. Most of the other apps will occasionally require you to log back in after a month or two. This freaking seems to require it every couple of weeks. When both problems come up, hanging up or timeing out when trying to log back again I have to resist the urge to throw something. At this time I have pretty much given up on this app. For the past couple of weeks I haven’t been able to use the app at all. I once again opened the app and got the log on screen. Clicked it, then clicked on tv providers. 15 seconds later I got the message, “We weren’t able to verify you account. Please check you internet connection and try again.” Never even got to enter my provider or my password. Just straight to that message after clicking the tv providers button. All other apps mentioned still work so it’s not my connection. Try online customer service they told me apps works my connection must be to slow. Broadband cable 300mps through spectrum cable to slow for Starz, but good enough for netflix, hbo, prime, and showtime. Idiots are maintaining this app and their customer service dept. So frustrated I intend to canceling my cable subscription to Starz through spectrum when contract ends this year..Greedy greedy gameloftVersion: 4.2.2

It was great for 9 months while it lastedThis app and my annual Apple Store subscription worked fine for over 9 months and without warning on the evening of 5/5/26, all of my devices using the STARZ app became disconnected. I was not able to log in as well. STARZ support was no help. I have several streaming apps and subscriptions through Apple that work 100% perfectly, yet, the STARZ app and subscription is now not accessible. STARZ support replied they can not help me since my IPS address or related connection has been blocked by them. Why? They couldn’t even tell me. Suffice to say, my 1GB FIOS internet connection is rock stable with all other streaming services and all of the other apps I use. STARZ is the -only- app and subscription that for whatever reason, stopped working during the evening of 5/5/26. Fortunately my subscription expires in August 2026 and I’m done with them. —-Avoid STARZ—-. They will not make any effort to reset your account nor offer any way to get you reconnected, even when you’ve paid in full for an annual subscription with them..ZippyVermontVersion: 8.16.0

Does not allow the use of stars appThe description says that we can use the starz app but after signing up to the starz monthly app and tried to sign into the starz app I get a log in error. I have tried on all my devices iPad Pro, iPhone 7, apple tc 4K, Samsung 4K tv and non apple devices. I am locked to ONLY using the tv app (to watch starz content via the starz Apple TV channel). I contacted starz and they said apple needs to release our credentials to them because as of now starz cannot see a subscription when signed up via the Apple TV channel. I also contacted apple and after an hour of chatting they finally told me that starz monthly subscription is ONLY allowed for use with the tv app via apple devices or smart TVs with the tv app and NOT the starz app. I told the rep that the current description is misleading and should be revised to let us know that we CANNOT use the starz app with this subscription and we CANNOT use the starz monthly app with our current tv provider unless that’s still in the works and will be available soon and is so please let us know in the app description as well..VIPER31415Version: 3.13.3

Terribly glitchy appLove STARZ content but the app is the worst I’ve experienced for any streaming service, paid or not. -Sometimes buffering takes place mid-episode and takes several seconds despite having very high-speed internet. -Sound goes out periodically then resumes later in the episode, sometimes multiple times (sometimes for a second or two a time, sometimes for several minutes). I’ve been using the app for 3 days and it’s happened at least 3 times on different episodes. -Often an episode won’t play when highlighted from the series page, and the entire app freezes up. I have to exit and reopen the app then re-navigate, going to series, show, then selecting the episode from the relevant season and click through that way to “wake it up” instead of just selecting the most recently watched episode as soon as I open the app and resuming where I left off. -Sometimes when resuming an episode, it spins the timer wheel indefinitely no matter what or how many times I try (even restarting Apple TV) until I first select and play a different episode before returning to the one I actually wanted to watch. Again, having to find a way to “wake it up” from a freeze. Can’t believe there are this many issues with a paid premium channel app, it’s barely worth it to watch the content jumping through so many hoops to do so, and it certainly doesn’t encourage me to continue a subscription beyond the trial..EcGwynVersion: 3.12.0

Login Error msg “Forbidden”Two things: 1. For whatever reason, whenever I try to download anything, not only does it take forever, but it will make it seem like my download is there, but when I check again later, it disappears almost instantly. 2. Now the app won’t even let me login, and I literally just got the subscription less than a week ago – today’s date is October 2, I might’ve got my subscription on 23 September? And when I reached out to customer service about it, they said that it was a VPN or something was wrong with my connection like it was “proxied.” I don’t have a VPN, and I don’t know what proxied even means. I just want my money back, I’ve barely even watched anything, and customer support isn’t helping me get a refund as far as I’m aware. And I tried everything— deleting the app, downloading again, turning my phone off etc. It makes no sense why it isn’t working for me. I wouldn’t be surprised if this happened because I updated the app too. NEVER update apps!! Ugh..K. RobersonVersion: 8.11.1

UpdateI can’t forward the video within the app on my phone without expanding or making the screen smaller. I have to make sure that that 10 times forward is present on the screen. Otherwise it keeps making the screen bigger smaller bigger smaller which is dumb. I can’t close the app or go to another app while I’m watching a show and then when I go back to the app in full screen on my phone, it closes out what I’m watching then I have to go back into that to the contents of what I’m watching to go back to the app and sometimes I need to go back to the show that I’m watching and then sometimes it’ll close out the whole app or it’ll go back to a whole Nother season that I wasn’t even watching!!! then I’m trying to submit my freaking review and two cases where it says optional for a title and then my review I can’t even submit it until I put something in the title so it’s not optional it’s required.RabekaGolightlyVersion: 8.7.3

HorribleI hope they fix this app soon. I like watching shows on my way to work while I on the train, I download episodes on this app and if I have no service they just wouldn’t play or don’t continue playing once I lose service, what’s the point of being able to download it? Also the player sometimes randomly closes and you have to go back to the episode to see it doesn’t even save the spot you were watching it at. When I open the app none of the shows I watch are there, none of the episodes are in “continue watching” so I always have to search it. Also when I watch and want to pause it because I need to do something, the show or movie just unpauses and starts playing, when I pause it it unpauses again so I literally have to close the app and come back and search for that show or movie again and once again it doesn’t save the place where I was watching so I have to find it. It’s just so irritating and ruins the experience.Kataya_Version: 8.15.1

App is fine I guess... service sucked thoughLately I’ve been having an issue with watching certain movies on the app. The following message that ‘this title is not provided by your provider’ appears. Even though I have a cable subscription to not only STARZ but it’s subsidiary channels (i.e. Encore). While I understand that most people choose to pay for individual services via the app; decidedly if I paid $4.99 a month for the streaming service and such I’d more than likely be allowed access to all the titles I wished to watch. But I have a so called ‘grandfathered package’ with my cable company which allows me access to basically ALL the so called premium channels for a significant discount. My overall point being is that if you’re going provide a service to one customer and not the other over the difference of ‘service provider ‘ or whatever at least have the decency to have an app that wouldn’t bother to show me something I could not watch..10thDoc.WhoVersion: 4.2.2

STARZ App Needs Significant Accessibility Improvements for Blind and Low Vision UsersAs a Blind/Low Vision customer, I am disappointed that the STARZ app is not fully accessible. Accessibility is not a luxury—it’s a necessity for millions of people who rely on screen readers and other assistive technologies to independently access digital content. Throughout the app, there are unlabeled buttons, controls that are not properly identified by screen readers, and navigation elements that can be difficult or impossible to use without sight. Certain features lack appropriate accessibility labels, making it challenging to browse content, manage account settings, and fully enjoy the streaming experience. For a major streaming platform, I expect accessibility to be built into the user experience from the beginning, not treated as an afterthought. Blind and Low Vision customers pay the same subscription fees as everyone else and deserve equal access to all features and content offered by the service. I strongly encourage STARZ to work with Blind and Low Vision users, accessibility professionals, and assistive technology testers to identify and resolve these barriers. Improvements such as proper screen reader support, clearly labeled buttons, accessible navigation, consistent focus management, and ongoing accessibility testing would make a significant difference. Until meaningful accessibility improvements are made, I cannot recommend the STARZ app to other Blind or Low Vision users who depend on accessible technology for independent access. Rating: 2 out of 5 stars.Dontee WrennVersion: 8.16.0

Terrible App For IPhoneI have been using the STARZ app for iPhone and it CONSTANTLY at least 90% of the time, when I select something to watch, after the previews, there is NO sound for the movie. Just silence. I have to close out, reboot several times before sound starts playing for the movie. Tonight I haven’t been able to get a single movie to play with sound. Previews and their ads, plays no problem can hear everything, the moment the movie plays.... zero sound. What is the point of paying for this monthly if I can’t watch anything I am paying for! 40mins of my night wasted trying to play something on this app. Very disappointed and if not fixed will be canceling. If you watch primarily on iPhone and iPad like I do, be expected for constant aggravation in trying to get anything to play correctly. How they have so many good reviews is beyond me. HBO Max came out and it’s all messed up but at least everything I select to watch plays. Maybe I will just stick with them moving forward..MonkeyBlue69Version: 4.3.3

The constant ads are maddeningThey have 2-3 standout series right now, but when you’re binging a show, they have a forced ad for their other content that u can’t fast forward through. They’re the same 3 ads, they’re all for shows and movies that are 10-15 yrs old. Anytime u watch a bts extra feature that’s 4 mins long, you have to watch a forced ad for the first minute. Let ME search your app and find your content instead of shoving it down my throat. Even though I love power and outlander the ads are almost more than I can take. None of my other subscription services inflict these in this way, in this quantity. The 60 second one that’s playing right now has graphic horror movies featured and I dont watch that kind of content bc it scares me. So bc I can’t ff I have to avert my eyes from my own tv for the 30 seconds that it’s playing. When I’m forced to have it on my screen before every episode that plays almost??? It’s too much. If they don’t stop soon, I’ll be cancelling my service..Nashville julesVersion: 3.10.3

6 Connected Device LimitThe service has two limits. How many devices you can stream to simultaneously, and how many devices you can have connected at a time. It’s 6 devices for how many connected, so I have to keep disconnecting devices through their web interface to be able to sign in on another. That limit is so small. I alone watch it on my phone, laptop, desktop, tablet, bedroom tv, and living room tv. That’s 6 devices I jump between. So if my family here wants to watch it, it complains we have to remove devices to be able to log in on their devices or TVs. Given how many devices people use, this is so annoying. And I wasn’t told about this before signing up, just the simultaneous devices streaming at once was advertised. Even more annoying, you can only remove the devices from the web interface on the phone or laptop. This is really bad design, none of the other streaming apps do this. I won’t be renewing..LXTheGreatVersion: 8.11.1

LEGAL SCAM DONT FALL FOR ITI was on my 3rd day of my (7 day day FREE trial) as with any subscription even if you get a free trial you have to CANCEL it before the trial ends so you don’t get charged. THIS APP makes it ALMOST impossible to UNSUBSCRIBE. The Number on the website is an ACTUAL scam that doesn’t work. I’m on IPHONE and the robot/instructions tell you to go to SETTINGS/ITUNES/APPLE ID/ SUB.. ETC the app doesn’t show up there not just for me FOR EVERYONE. you have to go to where ever you Subscribed from ( which for one is DUMB but obviously it’s to make it harder FOR ANYONE TO CANCEL) I figured it out because I’m 18 years old and I have my ways with technology but I’m sure even the younger people would have trouble canceling. AS FOR older people never in ONE HUNDRED YEARS would they find a way to cancel. The APP charges you $8 and then when you finally see it in your bank account you’re able to unsubscribe. A LEGAL SCAM is what this is. YOU SHOULD ALL BE ASHAMED OF THIS COMPANY. ( ALSO don’t get fooled by the TEXT colors when trying to cancel they also use that to fool you..HuhuhllVersion: 4.0.0

Fickle and Frustrating!I’m writing this review because not only am I frustrated and aggravated, I don’t know why this is happening and it’s been an issue for at least two years. I pay for STARZ through my Spectrum cable package. I also own an Apple TV, which is how I stream 98% of my content. I purchased my first Apple TV in 2018, and I downloaded multiple premium cable apps, including STARZ, to watch on demand. At the time, STARZ was only one app I couldn’t access with my Spectrum account. I let it go. I purchased another Apple TV for a bedroom last week. I set it up, as I did in 2018, downloading multiple premium cable apps to use when I want to. I downloaded STARZ again, thinking it would maybe work. It did. Okay, great! I go back to the original Apple TV I bought in 2018 and tried to sign in with the exact credentials I used to sign in to my new device. Again, I’m being told I can’t access STARZ with my Spectrum cable. So, what gives? I have two identical Apple TVs, both with the same amount of memory and up to date as of February 2021, and only the newer of the two devices plays STARZ on demand. (Both STARZ apps, are up to date, too.) I pay hundreds of dollars per month for my cable, and one of the newer perks is on demand service. It’s frustrating me to no end I can now access STARZ on demand, from one device, but not the other. It seems like there’s a massive misconnect between Spectrum and STARZ. Fix it..GypsyLove13Version: 4.7.0

Unimpressed so farThe free trial just ended and I’m hoping maybe now that they’re getting money out of me it will work better. I only downloaded the app because it was either that or spend over $100 to purchase the box set of the show I want to watch. When the app opens it sometimes takes a minute or two to go to the home screen. Half the time it crashes before it even gets to that point. Most of the time that it doesn’t crash it just sits on the home screen, frozen. I’ve let it sit for a few minutes and come back and it still won’t let me navigate to the show I want to watch. It doesn’t seem to make a difference if I’m using WiFi or not. I also have the issue that someone else mentioned; any time you leave the app for more than a few seconds it restarts itself and you have to go through the whole process again. The few times it does let me navigate it’s a pain to get to the show. It would make more sense to have your playlist accessible from the home screen. There is a “continue watching” section on the home screen, but so far every time I’ve tried using it it starts playing an episode I’ve already watched, making it fairly useless. Currently attempting the download to play feature while connected to reliable WiFi. So far seems to be working, although it’s going about as fast as a herd of turtles stampeding through peanut butter..BeccaRabbit42Version: 4.1.3

WelpGood content. Lots to see. Frustrations: constant buffering when connected to chromecast, which is how I primarily use the app. Now, as of today I no longer have the cast button on the lower portion of my screen. It does show up when I play a video, but it tells me that I’m not connected to my local area network, which i am. I’ve even looked at iOS settings for the app and found out that i don’t have the option to allow my local area connection?! I use my chromecast for all of my streaming apps when I’m home and all work. I’ve even reinstalled the app in my phone 2xs and still nothing. Update: got an email back: Our developers are currently working hard to tackle this issue. Unfortunately, we are expecting this to be resolved shortly, however, we cannot provide an exact ETA for this resolution. We have attached your case to the larger issue and are closing this ticket. However, when the problem is resolved, we will reach out to you and let you know..WobbleluvrVersion: 4.6.0

Unable to connect with tv providerI think this app is an honest joke. Why can’t I use my tv provider from the official app but can use though official the website on safari. Even that has it flaws can’t even connect my own email to create an account since it says it has password. Which I never created please fix that. This app need to more fixed beforehand. I guess I’ll just be scribed from a provider since that only this thing will not work. By the way you competition has was better tactic on this you should take some notes on HBO max works with provider. This app need to catch up and this need to happen sooner than later. So you guys wanna be premium subscription service then get level of working that worth the investment. Till then I’ll leave this horrible comment. Till this get fixed. So sad how this app is such downgrade for the amazing quality of content you guys offer. Utter disappointment honestly..Seguraandres73Version: 4.9.4

Do NOT Use!I have no idea how I ever got signed up for this, but we don’t use this app. We don’t watch any of their other programming. Yet they charge me randomly several times throughout the month. I have tried every way but they refuse because they say they can’t find my account?! I send them screenshots of my credit card, the last four digits and every email address that I own. My credit card company has reimbursed me now but I can’t even just change my credit card number because they will still charge me so I’m going to have to cancel my credit card permanently. This is a scam and they will give you the runaround via email forever thinking you’ll just give up. Nothing like this has ever happened to me before and I cannot believe he scam that they run is tolerated. So don’t order because if you ever want to cancel or if you’re charged accidentally, they will not stop charging you. No matter what..JesusJesusJesusJesusJesusVersion: 8.13.0

Low rating is for the platform only, the content is greatThe app has so many issues it makes it too frustrating to watch. It constantly freezes and often won’t save where you are in the movie/show. It automatically starts another movie when the last ends and I am not sure what their formula is for the movie they chose to start but it’s nothing I would want to see. The title of the movie isn’t listed anywhere when you are watching the film so even if a movie starts that you end up liking, there is no way to know what movie it is. This is just the start of the issues with the platform itself and I have used my phone, an ipad and a Firestick... All of this said they have a lot of really good movies and a few excellent shows. But I get so annoyed most of the time that I give up. I suggested it to 2 other people because of the content but they gave up too because good movies don’t really matter if you can’t actually watch them..Raesunshine321Version: 4.3.1

Not so easy to cancelThe app worked fine but when it came time to cancel, it became a nightmare. The app didn’t show up in iTunes as a subscription, so couldn’t cancel the way their instructions said to. Tried to login on the website, but on the iPad, the site forces you to open the app. The app says cancel on iTunes or on website. This was a maddening circle until I was finally able to login to the site via a computer. When I clicked the link to cancel, it kept prompting me to keep trying the service and cancel the cancellation, which, I believe, is purposely worded to confuse someone into canceling the cancellation rather than canceling the service. Tried to cancel before the free trial expired but since it wasn’t on my list of subscriptions in iTunes, thought I wouldn’t be billed. Don’t be fooled like I was. If you want to cancel, make sure you find the right link on the website, don’t assume you won’t be billed just cause the app doesn’t appear in iTunes..Out8buxVersion: 3.7.1

I still get charged with "free" subscription even tho I quitOn a whim I signed up for a free trial to watch only 2 movies and be done with it. Empahsis on FREE TRIAL. The app itself was bad because it never worked properly but again, I needed to watch 2 things on a whim and be done with it. For free. After I was done, ended my free trial, and deleted the apps, I was still charged by STARZ, now monthly. Going on their website on my ipad, iphone, and laptop and following their instructing on how to deleted my suppose free trial, but because it was a free trial NONE of my devices seem to recognise the subscription and I cannot delete anything, file a report on apple, or even get decent help and explanation on why I supposedly now have a monthly paid subscription AND while the "cancel subscription" button is mysteriously gone from all three of my devices on my account. I want help and I don't want to pay for STARZ anymore when it was never meant to be my intention to be a subscribed member..Ticked off confused costomerVersion: 3.10.2

App Never Works ProperlyI have an iPhone and I recently became a subscriber to STARZ and everything seem to be working just fine. When it was time to renew my subscription and I paid it, then I was not able to watch any movies at all. I am not very happy that my money was taken and I cannot even watch anything. I was on the phone for almost 40 minutes trying to speak to a customer service representative and this issue still has not been rectified. “Power”has to be the number one show watched right now and I cannot even watch it, I wonder how much money the actors/producers are losing by people not being able to watch through the app. If this is able to be fixed soon I may renew my subscription for November if not I guess I will not be watching it anymore, because I do not have time to go through this every single time when I can watch another app that will give me the service that I deserve..DesgazonVersion: 3.13.5

Pin entry doesn’t workI had this issue on another phone and tried deleting the app and reinstalling. Now, I got a new phone and have the same problem. We have enabled a pin for content over a certain rating. I cannot watch or download content if it requires the pin in the app. I can watch things that require the app fine via a browser or our Apple TV. So, it isn’t an issue with the pin itself. However, in the app, when it requests the pin, I enter it (as I would on the Apple TV or browser). No numbers appear as I’m entering them. It moves the cursor to the next box as though it knows I’ve entered the number, but I don’t actually see the number I’ve entered in the box. Once I’ve entered the four numbers (hypothetically since I can’t see them…but it exits the last box), I hit submit. No error, but nothing happens. I don’t know how to get past it which renders the app unusable..The covsVersion: 6.0.3

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