Early Learning Academy Customer Service

Early Learning Academy Positive Reviews

Great learning app!It’s better than adventure Academy and there is barely any glitches, (EVEN ON A MAC IVE SEEN ALL MY LIFE) but the courses keep repeating so you’re basically learning the same thing over and over again. also I tried logging in again to see if anything changed. My parents put their birthday, but it didn’t work it just sent us to the login for members but parents have to put their age for that so that’s really annoying. But if it works for you and you have to put your child’s age and birthday, they still won’t tell what grade your in, (going of when I was 6) and instead say: well your still in, (let’s say:) 1st grade, even though you could still be 7. And even if you can’t set your age or birthday or grade that still won’t fix the problem. also, I don’t know if the age and birthday is actually a real feature in the app because I deleted it like two years ago and I wasn’t using the app because it kept repeating over and over. Fix this please, ☆𝒥𝒶𝒶𝓁𝒾♡︎.☆𝒥𝒶𝒶𝓁𝒾♡︎ ٩(◕‿◕｡)۶Version: 8.70.1

Updated reviewCustomer service helped. I figured out that I can just limit in the settings that the child must have a password to use tickets to keep her from wasting time on the shop. Still with the puzzles is my only small concern. They directed me that the puzzles level can be adjusted... but can not be adjusted as a standard setting. In other words every time she does a puzzle, I must adjust the level because otherwise it’ll always start as level 1 where she can just tap to place instead of actually thinking of where to place anything. I checked to see if this remained consistent on the curriculum set and tried all the way to 10 for (I think) represented 4th grade. Always can just tap into place and must set level per puzzle. Just a suggestion to help make the puzzles more changeling and educational: make it where the parents can set the puzzles difficulty as a regular, not each time. Sorry that was so long. Love everything else. She still has a lot of work to get caught up as it is and we’re doing everything we can, including hoping this fun way of learning will make her do better. ✌🏻💖.MoonAprVersion: 7.27.2

Prizes and petsThe prices are the same no matter what level the child is at. My son started at level 2. He is on level 10 now. Same prizes. Nothing ever changes. You need to provide them with a sense of earning new prizes as they level up. He has stopped buying prizes because there is nothing new. Pet situation is just as bad. Leveling up the pet does not result in any new functions. My son worked tirelessly to make his dragon a champion. We thought once it achieved this it would be able to fly or shoot fireballs. No such thing happened. That’s just lazy programming. You need to increase the ability of pets to keep kids engaged and motivated. They want to see a benefit from all their hard work. Saying they are a champion is simply not enough. Finally, I said this before, you need to move in the direction of CAT (computer assisted testing). This is true of the learning path as well as the assessment tests. My son is 6. He is finishing the 2nd grade learning sequence. He has been bored for some time. The path has lost its challenge. He was reading 2 years go. The puzzles are too simple. You need to remove the ability for them to complete them at level 1 when they can do them at level 9 or 10. Don”t give them an easy out. They will just advance through the puzzle at level 1 so they can move quickly. Finally, your assessment test should incorporate a timer. I need for my son to learn to take the test under timed conditions..PCG73Version: 8.46.0

It’s like private/summer schoolI have been using abc mouse since my child was 3. She was naturally very smart and I wanted to keep her progress going. At 3 I had her starting on Kindergartner level just to see how well she would absorb the information and she did amazingly. I’m a stay at home mom abc mouse allowed me to keep her homeschooled till 1st grade. I will say to really exceed I recommend 2 things! 1. Keep a schedule. It’s important for kids to have a routine it’s all about structure. It also prepares them for school or maintains a school atmosphere during summer. 2. Split the work. ABCmouse online is great BUT handwriting is still VERY IMPORTANT. Abc mouse has workbooks that u should I use. What I do is early afternoon 12ish she does online work then I go to circuclum overview see what they focused on (ex:math) and I make her do a workbook of the opposite (ex:reading/writing) after a break so she gets both lessons in a day. One before lunch and one after..Momma BeiVersion: 8.55.0

Began using app at 18 monthsGranddaughter does her “homework” every morning after breakfast. Brady is now 20 months old and can start and run the app unassisted on my iPad, but I still monitor. She loves the games & puzzles and art projects. The songs are barely tolerated because there is no corresponding video & many songs are just plain lame. She expects songs like on the Dave&Ava app. She absolutely HATES the books offered on this app, as there are no monsters, dinosaurs, glittery unicorns or super heroes. We read regular paper books after ABCMouse time is over. I recommend the app because it gives focus and structure and she finds enough features to keep her interested. She already knew her alphabet and numbers up to 10 before we subscribed, but I can see how this app will gradually progress her learning to word recognition and reading. Plus there are few apps available for the ignored age 1 to 2 kids. Most apps for this age are baby rattle types. Your mileage may vary..Sam21536Version: 7.6

Amazing, Fun, Engaging, EducationalMy daughter has absolutely loved ABC Mouse. My spouse and I homeschool our daughter. We use various parts of curriculums (not from ABC Mouse) and we use ABC Mouse to supplement her curriculum and also to give her educational game/entertainment options after she finishes her schoolwork. She uses ABC Mouse 7 days a week. Sometimes she will play on it for up to 2 hours at a time, especially on long commute rides. It’s very engaging and has what feels like an endless amount of materials for her to review and play with. It’s been worth every penny and we plan to continue to use it to its highest grade/learning level, and we plan to use it for our future children as well. Not only does it have its learning path and educational games, but my daughter is able to earn “tickets” in the game when she completes lessons. She can then spend these in the in game store for her in game room and in game fish tanks. She also has to feed her fish and clean the tanks, making her engaged with learning the importance of having responsibilities. We subscribe annually and I recommend everyone else does the same, it is very much worth your money! I couldn’t ask for a better educational app. I asked my daughter what she would like to say to put her input into this review as she is too young to have her own account to review on. She said “I love ABC Mouse! It’s totally cool!”.AlexSalamVersion: 8.60.0

Just about perfectAlways heard about ABC Mouse from commercials on the pbs channel. It was perfect timing for us to check it out: our daughter just turned 3 and COVID-19 Quarantine was in full swing. Our daughter is doing great with ABC Mouse and gets a lot from it. This app, coupled with mock hour-long “school time” at home with her Mom has really boosted our daughter’s vocabulary, letter recognition, phonics, recognizing patterns, and learning numbers. Definitely recommend a touch screen device, as this is more intuitive to a young one than using a mouse. The only thing is I wish we could turn off or control the app advertisements that scroll at the top main menu... when our daughter selected one, it led to the episode/show section of the app. These are not very interactive in-app shows. Hopefully there will be a control feature for this in the future. Other than that.. ABC Mouse is super amazing!.JoeDaddy19Version: 7.33

I login and can’t get past the yellow entry page.Update: they were just overloaded with all the new users that suddenly flooded their site when everyone’s school closed. My son loves the app and is saving up his tickets for a “rainy day”. Didn’t realize it would also teach my kindergartener about finances. Lol Great app and customer support getting out the word that everything was going to be fixed ASAP. Thanks! The app will not load any further than the yellow entry page. On the rare occasion it goes past after several minutes, the app force closes and I’ll have to login and start this evil mess all over again. My 5th gen iPad 5 is fully updated and so is the app. WiFi is working well with everything else and I’ve tried a soft reset on the iPad as well as deleting out the app and re downloading it. It is also having the exact same issue on an iPad mini..TnbhjjvvcfVersion: 7.30

Good but the platform cares more about money than actually helping childrenI do enjoy using this app with my son. But I do not enjoy how the platform introduces new features. Get children making progress with those features and use to them ONLY TO HAVE THEM BE REMOVED into a separate app with additional fees. This has happened twice so far. 1st with the Shapeys and then with Miracle and Nano. Both were awesome additions. But then you remove them. Not only do you remove them without warning but also leave the buttons there on the screen to remind children “hey remember these games you don’t have access to anymore … cry and ask your parents where it has gone every time you return to play.” So now to want $80 a year for ABCmouse and $80 a year for math with the Shapeys and $80 a year for reading with Miracle and Nano. How did $80 a year turn into $240 a year. Really remove the faces of the Shapeys and Nano from the ABCmouse homepage as they are not a part of that subscription..Fatima42990Version: 8.27.0

How I persuade my learning.❤️☹️😁❤️‍🔥The way I was doing bad in school and my parents didn’t not know what to do so when they saw abc Mouse they were like maybe this will help her at school so my parents just started downloading it on me and my and my brother and we were producing to learn and we was doing better and my brother was doing better my baby sister even started school just two days ago and guess what she’s already in first grade because of ABC mouse it really helps your children to have fun learning when you learn and I didn’t like learning back then but look at me now I’m in high school and I love it and I’m going to college tomorrow and I want to bring ABC mouse with me because it has ages up to 21 to 3 and it has really been so much fun and it is so much easier to learn than too just learn I love abc mouse and that it helps you learn.❤️‍🔥😍💗😃😀😄😁..Why I love abc mouseVersion: 8.42.0

It’s good but…I love abc mouse! I used it when I was a kid. Now my little 5yro sister is using it but, now I understand why I loved it so much. ABC mouse is mostly fun videos with learning inside so your kids will learn all these fun facts you adults probably don’t know. But after that some kids are not really learning IMPORTANT stuff after that, just using the app for fun activities like drawing and watching music videos. I feel like ABC mouse is just a game for 2-3-4-5yro. I haven’t really seen above first grade lvl ABC mouse. And I agree it is expensive just like Adventure academy. I recommend IXL or khan academy. Even though it’s kind of boring they’ll actually practice. Cause for younger kids in abc mouse after a while they are just learning stuff the already know but if you put them on a higher they’ll won’t know what they are doing. Overall ABC mouse is a great game it just needs a few improvements.😁.Emy my loveVersion: 8.67.3

Support issuesMy daughter loves working with this app, and I love it as well the only reason I gave it a 3 out of 5 is because when we first downloaded and signed up it took days for the app to work on both my phone and her tablet. I emailed support and I never got a response on how to fix it or to help me figure it out. I got a response over a week later on rated the app. Time has passed and she has been doing about two hours a day on it so far. Now I understand that due to the virus there has been a lot of extra activity, but she has been stuck on a section for 5 days. Neither her tablet or my phone will load the new section I emailed support the next day thinking it was just a lot of activity and I would give it time. Still no response. It has been over a week. We have resorted to just playing games until we find something for her to do. I didn’t want to take this up here, I am just tired of waiting on a response and hopefully this get me further. Thank you for you time..Chilly LillyVersion: 7.31

Autistic DaughterGoing into this three years ago I thought it was a gimmick. I turned it on and handed over the iPad to my then two year old girl. She loved it. She played up until she hit 4 1/2 years old where she got bored and hardly played. By then her sister who was just turning 2 picked it up and started playing. At 5 and a few months my oldest was diagnosed ASD and I got her back into the app full force by changing the settings to level 8. She is thriving on it now. She is now in Kindergarten and doing double digit addition and my 3 year old is spouting off the letters of the alphabet every time she sees them and shapes. This has definitely given both my children a head start in school. Once my oldest is done with the top level of ABC Mouse I am definitely continuing her on to the University app. Thank you to the developers for being a huge part of my children’s educational success..GwenwivarVersion: 7.30

Great concept, poor executionMy son and I love the ABC Mouse program. I think it’s great, but unfortunately, with every update the app works worse and worse. Every time I update the app, it takes forever to recognize my account (when it actually does, because there have been times when it does recognize it. Period.). My son uses a tablet to play with ABC Mouse, so, when we are totally unable to sign in in the app, we use the web browser, but that doesn’t offer a better solution, because the games use a lot of RAM to load, and a tablet seems to not have enough for that. The games constantly stick or take forever to load. That’s not fun at all. For the amount of money ABC Mouse want per month, it should work flawlessly, in my humble opinion. It would be great if these issues could be fixed, since I consider AbC Mouse a good aid to help children moving academically forward despite all the challenges the pandemic brought for schools worldwide..YohuallixVersion: 8.32.0

One stop education center for ages 2 to 8I’ve been using ABC mouse with my countless nieces and nephews for the past six years. This program is totally awesome. It has numerous ways of accessing the material: including the learning path, the classroom, and the map. It has numerous videos games puzzles. It has all the reading a child would need until third grade. I can’t speak highly enough of this program. I currently have two separate subscriptions for three nieces and three nephews of mine. Up until now, I have had numerous subscriptions to other programs; However, none is like ABC mouse! After school, my little ones run to get on ABC mouse. They are so excited to work with this program. They ask me to do more lessons. They love the whole idea of earning tickets and purchasing things that they can interact with. Thanks ABC mouse for such a wonderful, complete, and engaging program!.Kitty409Version: 6.7

Worth the subscription!My 3 year old is entering preschool in the fall and definitely needs to learn more letters, numbers, and other skills relating to things she will do at school. She’s a little behind in speech, so I also wanted to work on that too. This app came up in the top education apps for toddlers. It’s amazing that they offer a month free, because you need to have your child play enough to see if it’s worth paying for a subscription. Well, we’ve been playing all week so far, and not only am I impressed with the variety of games and puzzles, but she loves it too. And is getting the hang of using the iPad to navigate her way around the app. We do plan to subscribe- you can’t beat $45 a year for all that you get with this app. And they change games as well- so it’s not like it stays the same the whole time..ChrissyOber18Version: 8.69.0

It said it deleted all of my sisters ticketsFirst off I’m writing this on my sisters iPad. Ok, About 10 minutes ago My sister and I were playing ABC mouse on this iPad. She’s 5 and I help her because she can’t read the instructions. We were playing pet park and one of the lessons she already did. She did it again because she really liked it the first time. At the end it said “You already received tickets for doing this activity five times today” When it was done it said she had 0 tickets. I looked on the home page, ZERO. TICKETS!!!! She worked so hard for those tickets, now they are gone. JK!!!!!! But it scared us SO bad. Thank god it didn’t actually delete them, but we thought they were gone. ABC mouse, PLEASEEEEEE Fix this bug, save thousands of tears. Pleaseeeeeeee🥺? Sorry if your mad I tricked you, but that’s exactly what it did to us.EVERYTHING'S TAKEN!!!Version: 8.50.0

I love ABCmouse 👍🏽❤️ABC mouse is helpful for your kids and I know that because I am a kid. My sister plays it and I am eight now and I still play it. for each activity they give you three tickets I was able to name three things that I learned in the video that I watched. The reason why I play it every time I get the chance to is because all the time they are constantly adding new activities, games, and videos I don’t just play it because that though. I know people say this a lot but, it actually teaches me things I didn’t know before it makes learning easy for kids and it makes kids want to learn because they will have fun learning once they play ABC mouse. I recommend this game for your kids. if you do download it I hope you have fun playing and learning with the one and only and the most extraordinary ABC mouse!.Nicole Byer from “nailed it”Version: 8.15.0

2yo experienceI have used ABC mouse for both of my nieces. I take care of them during the day and both of them thoroughly enjoy the educational and interactive games. Since all children are pretty much addicted to screens, this is an excellent way to have them engage with one in a more meaningful way instead of just watching other children play or open boxes. The two-year-old is particularly invested in the music, videos, puzzles, and earning tickets. She is an exceptionally active child, but I am able to get her to sit for 30 minutes at a time for ABC mouse. Trying to get her to work on letters, numbers and alphabets outside of the tablet is far less effective. I highly recommend ABC mouse for anyone who is home with a toddler or young child and wants to have them start learning letters, numbers, and songs..MyTranquilEyezVersion: 8.71.0

We really enjoyed ABC mouseMy daughter now 12 enjoyed ABC from tot to 1st grader. She finished the program prior to entering first grade. This program gave her the building blocks she required to advance her into higher learning. My now 12 year old daughter has been in the gifted program since 1st grade and is now entering middle school honors classes. My 7 year old son is on level 10 going into 2nd grade. He enjoys the program and is disappointed it is ending in a matter of days. He is also testing well above grade level even though he is a twice exceptional learner. I love that there is an app to use on the go and the customer service is amazing to work with. I have only had to contact the twice regarding two separate glitches and the problem was solved quickly. This is great for summer enrichment as well..AlbatchenVersion: 8.62.1

This is the best learning thing ever!!!I’ve been teaching for 16 years. And thank you very much I appreciate it! Cause my daughter has been reading a lot and she’s making it into school. And the teacher is like “oh my gosh when did your kid learn this awesome stuff!” I said “Oh try abc mouse it’s the best learning app ever!” And my teacher was so surprised. And the teacher tried it out. And all of the kids were learning so well the teacher smiled at me. And the kids all spelled well and she said. “Oh thank you very much. I needed this the kids grades are very low and I love this! There spelling good they can spell their names now I’m like so happy! Thank you very much I’m giving this game 5 stars!” And that’s it (thank you very very so so much I wish I could give you a hug. you deserve it!) I wish you could reply and say “I hope you enjoyed this app and. have a happy day!.XxJadaLovexXVersion: 7.11

Update crashesWe’ve used abc mouse with our grandchildren for a long time. The update two weeks ago broke the program so bad it won’t even load. Crashes every time - can’t even get to the login screen. And this is on an iPhone 8 Plus! Same thing happens on a first generation iPad Air. Both devices are running the latest iOS version. It needs to be fixed soonest or we will have to cancel and attempt to get our money back. UPDATE: After about six hours of actually talking to them on the phone, and a dozen emails back and forth, they finally got it fixed. The issue was that in order to get more grandkids on the program we had to upgrade to a Teacher account and they canceled our old Family account. The devices were still logged into the now deleted Family account. They had to log us out on their end, we had to log in and out again on our devices, uninstall and reinstall the apps, etc. Lots to go through, but glad it now works. As a retired computer professional, I’m used to this sort of thing, but I’m sure the average grandma or grandpa would have given up by now. Anyway, it’s all here for whomever wants to refer to how it got fixed. The program is definitely worth five stars, when it works, which now it does!.JPPhilVersion: 6.8

Kills the ipad batteryI have mixed opinions on this app. The app is good not great because my almost 4 year old can’t run this app on her own correctly as it’s much stuff to click on and get lost in doing without actually learning the things I WANT her to learn. With that being said their actually learning items are great for correcting her while still letting her win the game. I find the app run extremely slow and glitches a lot I hoped that they had fixed this issue since the last time we had this app which was 4 years ago but they didn’t. I also have a large ipad which battery normally last all day with my kids playing on it all day but with abc mouse app in use it will take a whole 2 hours to kill the battery. So it’s definitely not for use if you can’t afford for the ipad battery to die like doctor visits or long car rides. Outside of that the app is actually great as long as you make sure they are using it right..Momof3homeschooledVersion: 7.7

Update requestsThis game is the best learning experience I’m seven years old in first grade but I still have a lot to learn so this game is super fun for me but I just want to request some updates I want some more outfits so you can have even more fun with your character customization and add some more furniture as well and also add new activities add anything you don’t have before also can you add some daily tickets for every day like tickets every day any amount is fine some new coloring pages some new learning activities I absolutely love the books so please add some new books and also I’m trying to delete a picture that I made because I’m tired of it and it asked me a question that if I actually want to delete the picture I clicked yes I checked if it was still there and it was please fix it.I don't knowhduduejeheheVersion: 8.15.0

Love it so far!I tried learning games of all sorts on my phone, the tablet everything. My son never wanted to sit and learn anything. Reading books is just as bad, so I started the free trial on pc and he won’t get off my computer, I downloaded it onto my phone just in case we were out and about and I needed to distract him. He loves it, and the rewards system is perfect he wants to pass levels and get the little prizes. My son is 4 and I just started him at the 2year level so we can work through everything and it gets him used to using a mouse and not just constantly touching a screen. I think it’s worth it a far, I may update after the 30 days but so far I think it’s great from what I’m seeing and just in literally 5 minutes he was hooked on it!.LlFrostbyteVersion: 7.30

FreezesAs a teacher, I have heard many of my elementary colleagues talk about this app. Since my daughter has to work from home during this time, and her husband is an essential worker,I go take care of my 3 year old grandson. I thought this would be perfect while his daycare is closed. I absolutely love the learning path and all of the material. HOWEVER, the program has locked up on level 1, lesson 12 (cow). I have uninstalled and reinstalled several times to no avail. I downloaded it to another device... same problem. I then saw someone else was having this same issue. I decided to wait and see if it would be fixed so we have been doing different activities. He loves the books, but today we tried 3 different stories and they to did not play. I did read to him manually but this defeats the purpose. PLEASE fix the bug. Once it is fixed I will revise my star rating..Blin425Version: 7.31

Constant crashing, deleting and redownloading.Great material for kids if you can even let it run for a minute without a game crashing. I’ve had to delete and reinstall so many times I’m about ready to keep it off my child’s iPad for good. We loved it at first but within Minutes of using the app it would freeze. For how much they charge monthly theirs no excuse for this constant crash. I am willing to pay for this but as it is it’s not even worth calling it a working product. I’ll try again next month and see if they’ve fixed the bugs in this app. Not worth a penny until it actually runs without freezing every minute. FYI we have the latest iPad mini bought 2021 and fully updated. No reason that it’ll be a unit issue..Pandacookie17Version: 8.33.0

Really fun and educationalThis is a really good app for kids and it is like a classroom but you can take it anywhere it is really fun and educational app me and my brother love it. There is one thing you can change is when I am in the car it doesn’t work. Overall it is a really fun app!!!! Me and my brother really like this app I like that we can buy close and toys for are room and the fun activities and the gifts you get in the learning path and the classroom is fun and the hamster and the fish and the pets you can get are fun too. But if you can add a bowling game my brother would be so happy because he loves bowling. And if you can add a Maltese puppy for 45 tickets or 90 tickets? But this is the best app for kids that are going to pre-k. And I love that it is so fun and all of the fun activities!!!!!! Get this app it is so much fun!! From Alyssa Berkowitz.Jessb18Version: 8.5.0

Please read educational game parents read thisI don’t play this game that much but sometimes I put my doctor appointment once right I really I really wish that I have a game. This is a game you’re talking about so I’m trying to say it is a good game though so it’s a good game game it’s educational. Please read this part, and I mean, please parents read this part is educational. Your child can have fun with it and you can have a lot of fun in this case. This is amazing. It child expelled a lot of activities they can because of the character they can even choose their teacher they even choose what they want they can do anything they want, but thing they can’t change what they can’t change their age on the App Store but it’s OK. This game is A-OK. No kids friendly..Draya🩷❤️💜Version: 8.64.0

Buyer BewareLet me preface this by saying the product is great and definitely deserves the praise. But the problem resolution and subsequent customer support is horrid. I have attempted to reset password multiple times but never received the promised link neither in my email account or it’s spam folder. I have contacted customer support on two occasions and both times have been quick to tell me my email account is not in their system. Both times I have to submit a copy of the apple receipt to wit customer support (CS) promptly tells as follows: AGENT (Dalia ): I think I know what could be the issue. It appears Apple’s iTunes server has not yet sent your information to our database This even though ABCmouse website links to apple when I purchased app. All attempts to reset password ends with ABCmouse promising to send a link that never arrives. I am not their (ABCmouse or apple’s) technician. I have neither the skill set or access to correct whatever flaw is in the process. I am just a consumer out $120 with a 5 year old who can’t access her favorite program because other adults think dodging a problem is the best $olution..Reviewed by 123456789Version: 8.40.0

Pretty good and educationalI like how this is educational and kids seem to enjoy it. A few improvements my kids would like 1)Needs to have some more exciting things that kids could do with their avatars. Maybe be able to put them in the learning games and interact in certain levels. 2)For my older child, 6-8 years of age, there needs to be more basic math fact practice, where kids can earn prizes for being able to memorize their facts. Overall my kids love the songs in the theater. They play those constantly. I think ABC mouse is affordable for all that you get and you can feel good about what your kids are doing on here. This app is really great for 3 years-6 years in my opinion..Runnermom2015Version: 8.61.0

Suggestions for abc mouseHi can you guess please consider adding a bit more control for parents of kids account. For example allow us to assign a task for the day etc .. because my daughter gets bored and will tend to just watch the show. I would like her to be a bit more active in her learning. Also please can you add a button where I can send her a pop up say great job or thumbs. What about a window where I call her and tell her I’m proud of her work. Maybe a window where she sees and can talk to me. I would like this so much as it will make more engaging and uniting. I work so I would like to be able to commutate with her while she plays her games/ activities to give her encouragement. Pleaseeeee!! Thank you.Goddess💗Version: 8.0

Ok, not greatMy daughter enjoys this app and we will probably keep it for a few more months, but to be honest I am not super impressed. First, this app has SO many glitches. Seriously, pay some software engineers to come in and clean up. Second, they make it way too easy for kids to do repetitive actions without actually learning anything, ie. color pages that they can just click done on, videos that they can watch over and over, or puzzles that they just click on the pieces and they fall into place instead of having to place them where they go. Third, it is a little ridiculous to charge $10 a month. I don’t feel like it provides anything new to justify a monthly subscription vs a one time purchase. Overall I am just not feeling like she is learning very much and I think she just breezes through. Oh well, there are much better ones out there..PiG ina MiGVersion: 7.17

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Early Learning Academy Negative Reviews

Great activities. Terrible customer service.The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer. There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support. There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing..LFarrowVersion: 7.32

Could have been a better experienceThis app continues to be glitchy. Within the activities there are often glitches and freezing and that’s when if it works that day. Customer support gives you the same step by step information no matter what the problem and never has any other alternatives. My son has been stuck at 95% on the kindergarten level, on a book that never opens just loads loads and loads until the app eventually closes. We cannot bypass this book and have reached out about this. Our issues have been ongoing prior to the pandemic. We use compatible tablet/ laptops, we use the browsers suggested and have uninstalled and reinstalled so many times I’ve lost count. I have been very unhappy and frustrated even more so when you reach out and they try and infer maybe your internet connection isn’t working- even though every other app my son uses on his tablet ALWAYS work? I’m tired and quite frankly once thought this app was a great way to mix up my son learning experience but these glitches hold him back and even he gets frustrated and no recourse has been offered for our troubles or not being able to literally use an app we have paid for. I do not recommend this app at this time especially since this pandemic started it has gotten worse. They advertise to get more people to join.... but cannot support the growth in memberships? But your taking some people money (those that don’t get it free) and quite literally wasting everyone’s time that cannot use it because of the glitches/ freezing and not being adequately equipped to handle a certain amount of people at a time..SmejfjvifVersion: 8.12.0

Doesn’t work as advertisedI don’t usually leave negative reviews however this product and its customer service/support is terrible. While the concept is spot on the app just doesn’t work. We purchased the yearly ABC Mouse subscription for my 3 year old daughter. She used the learning path for about 20 minutes, which she loved because each lesson had a different activity, game or song. That was short lived when one of the lessons freezes and fails to load.(level 1, lesson 12, reading all about cows). There is no way to bypass the lesson and I’ve tried everything to get it to work to include deleting and reinstalling the app. I called customer service and they are not taking calls and do not have an option to leave a message. I then emailed customer support only to receive an automated reply and nothing to follow. This app is supposed to be for children to help them learn if it doesn’t work and the company isn’t going to fix the issues they shouldn’t be selling it. Very displeased with this. Update - the only response I received was to delete the app and re-download, which had already been tried (as stated in the review and in messages to customer service). I still have not received a response from customer service regarding any course of action, or a refund, as we still cannot advance past the same lesson. This company is a scam..JES3681Version: 7.31

Love it/butIs awesome and covers a range of skills. You can tell thought and care is put into it. I have two big issues, one is I haven’t found a way to keep my child locked into there name only and from poking around into other more parental areas of the app. The can’t change anything without a password but they get to info related screens easily and problematical for me. They have siblings with accounts and sometimes poke around and accidentally change a different account or my 2 year old during her FreeTime play with abc mouse alway always always clicked over into the I think more parental area. Like the first screen for assessments or stuff like that. The second is, having time limits I can set for the class pet. Soon as I’m not looking for 10 minutes the kids find there way over to the class pet and mindless move around the pet toys and loose to much time on that screen. I would heavily suggest getting a good UI team to rethink kid/multi kid/ parent management screen limits similar to screen time and guided access for various features in the app. The whole idea would be how can we keep the kid locked into the more educational parts and give the parents a way to get to what they need with some additional steps the kids can’t overcome..CraystriderVersion: 7.31

Meh.I’ve seen ads for ABC Mouse and tried the free trial when my oldest was 2. She was not interested and could not drag and drop as is needed for every game. Most of it was way above her head. I recently decided to pay for a full year because my daughter is now 4. I’m still really disappointed. Many things can’t be navigated without being able to read (example: buttons that read “Continue”). As others have said, things default to easy levels (so puzzles basically complete themselves), and when we finally find a game she WANTS to do on repeat, the only way to do that it seems is to use the search function and type in the name of the game (ridiculous for a 4y/o). Even for an adult the amount of search, hunt, find, repeat - the idea is cool but I think maybe they tried to do more than they were capable of. Plus there s are huge lags where my child is wondering if she needs to hit another button, did something lock up, did she miss something? Nope. It’s just super slow. Just have to wait. But then verbal instructions from the app go so quickly we both miss them most of the time. I like the idea but it’s not worth the money. They have a lot of improvements to make before it’s at all worth paying anything for..ARC2755Version: 8.42.0

So many bugs/wrong answers!There are puzzles that don’t work right when she is trying to slide the word where it needs to be and then she can’t continue on the learning path. I reinstalled, updated, and even got a new tablet for her thinking the old one was junk for some reason. Now the pictures don’t match the presidents or whoever they are making her label in the puzzle. Frederick Douglass can’t have his name under him…instead, he needs a pair of names I’ve never heard of to be his names in order to move on. It’s frustrating because she’s supposed to be learning from this and now she thinks he must have 2 identities! It’s not like this is a free app. I would expect mixups from something with ads…I pay for this..and it’s so glitchy. She FREAKS out everytime it says she completed something and goes to give her tickets and doesn’t show the large total she has accumulated so she thinks they got taken away. Nope…just another glitch. Doesn’t matter if it’s on the computer, tablet, or my phone. Always something going happeninf that I need to figure out what the right *wrong* answer is..XnananabatmanxVersion: 8.49.0

Freezes at lessons just as it did 10 years ago with my sonI got the yearly subscription for my daughter since my son had it before but now it seems to still be an issue with progress and the next activity lessons. It says to click but then just freezes and does NOTHING. I also paid for the assessments as well with the the one year subscription and I am highly disappointed and I really love the app but what’s the point of paying for a subscription that doesn’t work? I also got the automated response saying to reinstall, update device, etc... still nothing. I recommend to every parent to not buy anything from this app unless you do the trial for the month to see how far it gets you. But even then you might waste your time since it’s a faulty app. I’m sick of trying to troubleshoot something I paid for that did the same thing a decade ago. I love the lessons and everything else but if you aren’t able to have this app running up to our standards it is downright pointless to be paying for. Education should honestly be free for us who need it. I speak on behalf of all parents with kids. So now I want to know what is going to be done since I am very dissatisfied..Disappointed homeschool MomVersion: 7.31

Please read before downloadingHi! I’m here to tell you about my experience with this product. My 4 year old saw this while she was watching TV and really wanted it. So after a lot of her begging, I purchased the app, expecting an amazing learning experience for my daughter. Well, it’s just not. I tried to get logged in but it made me pay 100 bucks just to play. So I paid and logged in. It kept glitching so I rebooted it. That worked, but when we got in, my child Was singing old Mac Donald with the app and she was supposed to get tickets for it but she didn’t. She was really mad. I told her to try a little more and see if it worked. She got to about 300 tickets but when we came back the next day all the data was deleted 😅. I am really mad because no one wants to pay so much to log into to a glitchy awful app and then have to pay it again. So I deleted it. My daughter was super mad. I am also upset with adventure academy. You can read that one if you look at my review on adventure academy. Thank you for reading. Please fix the glitches because from now on I will be ignoring this developer completely..Fiamma the cat🧜🏻‍♀️Version: 8.57.0

SCAM!! Complete SCAM!Here’s the thing somethings just aren’t for everyone everyone has a different tastes and everyone has a different way of learning. Some kids are in the certain things that other kids are not interested in at all! That is fine. But I have never met a single person who makes the claims that the commercial makes on behalf of ABC mouse. Everyone I have spoken to, have all said the same thing, this app was so exciting because of the BIG BOLD CLAIMS made in the very convincing commercial… But fails to deliver in real life! LOL some people might like it but it wasn’t for me, my son hated it, his best friend hated it, his cousin hated it, his cousin’s best friend hated it, &all of their parents were disappointed &out of money. Had the app delivered the way it was promised in the ads I would have a been kissing the feet of the developer! But here’s the Other bad part of purchasing this scam of an app they like to call ABC mouse, they claim that it is easy to cancel and you will get your money back guaranteed guar -rain 👏🏼an -teed👏🏼 so I canceled months ago. I requested a refund months ago! And here I am unable to put any credit card or Apple ID card on my phone because whenever I do this ABC mouse continues to charge me! Now I am unable to download any app even the free ones to my iPhone because of ABC mouse not allowing me to get rid of my subscription and holding my credit card hostage via Apple trying to get more money out of me? Why? This is a night mare app it does no good for your kids and obviously they will not stop taking your money. Take my advice heed my ⚠️ warning and do not download this app it will do nothing but cause you stress! Now it is asking me to re-sign up in order to cancel my subscription I already canceled more than one time!!!!!!.Falsely Advertised to!Version: 7.17

Stealing money through an educational app for childrenYou guys are disgusting. You use children’s education to steal. I signed up with google account through an email that I don’t have access to anymore, and through my paypal account. I asked you to cancel my subscription and you said you couldn’t because I needed to go to my google account. So, since I cannot, you will keep taking money out of my account, refusing to find a way to cancel my subscription. You also refused to give me a refund of the last theft that you did by taking money out of my account even though it had said that ABCmouse was successfully canceled at some point. Even though I kept asking for help to unsubscribe. This is just frustrating and just completely disgusting. The little control they have over their subscription proves how desperate they are to steal money. Now I am stuck with an account from this app, taking money out of my account every month, without being used, and without having the option to unsubscribe. What is left for me to do is take my card out of PayPal to prevent them from taking money from me any further..S.Red.Version: 8.13.0

Billing practices are shady.I cancelled ABC Mouse over the phone with a representative in January because my children were too old for the program and we were no longer needing it (they’re nearly 9 years old). Apparently the representative “paused” my account and so they resumed charging me three months later. I didn’t catch it right away and I haven’t received a single email from them since June 2017 so it was very much out of sight, out of mind. I called again and she told me the account had been paused, that I did it, and they have a non-refund policy. They ended up refunding me the past 60 days though they charged me $9.95 for the last 3 days. My rate at the time I cancelled was $7.95. They wouldn’t budge on refunding the last 3 charges they did without permission. I researched a bit when I got off the phone with them and they’ve had multiple BBB cases and also have reports on RipOff Reports. It’s disappointing that they have these shady billing practices because my children enjoyed them and they were good for them while we used it. Off to dispute the charges through PayPal that they refused to refund. 😕.TWINkiesMommy2009Version: 7.2

Do not download!To;dr: Poor customer service, no response to emails, difficult to cancel, advertised one price but instead got another, app is clunky and slow, and activities are not engaging enough to keep my kids attentions The "activities" are buggy and slow on the app and are worse on the web. My kids are preschool age and they don't have the patience to wait thirty seconds or more while the activity loads. My kids are three and four were supposed to be free since March 2020 because of the pandemic but I've been paying 9.95/month instead. I tried sending emails to support and I was ignored multiple times. I've read the "5" star reviews and they seem formulaic so they are probably fake. Cancelling was incredibly difficult. I had to sign up for the service and pay from the website but had to cancel on the app. When I downloaded the app on my iPhone 11 the keyboard and cancellation screen would format right for my screen so I couldn't cancel there. I tried sending a message to Age of "Learning" (should be Age of Scamming) and never had a response..NateBobBentonVersion: 8.3.0

Maybe I can get a response on here?I had previously cancelled my ABC mouse account because my oldest son just wasn’t interested. I have since re-actived my account since my youngest son loves it. I didn’t mind spending the money as long as it was getting used. However logging in has been intermittent at best(at frist), and now we can’t even get in. I have changed my password, I contacted customer support got the automatic replay email. Since I have paid for this service and have not been able to use it, if I don’t get a response soon my next step is to cancel my account again(if I can get logged in), get my money back(even if I have to dispute the charge with my bank) and report the extremely poor quality of this online learning to the BBB. It’s one thing to pay for a service and have it work intermittent but this has been a nightmare. Oh my last contact with “customer service” was March 20th. I hope this works because he really likes this but I can’t justify spending that kinda of money on something that doesn’t work..Nhughey37Version: 7.31

Doesn’t get clicked on app!My child had enjoyed this app and learned a lot until it stopped working. Now it doesn’t get clicked on the app screens most of the time and it is unusable. I talked to customer service but never had any response from then about fixing the issues nor I can get a refund because it has been months since I paid for the service. I wish it is fixed sooner. My child has not been using this app for 2 months now. She gets frustrated and whiny when the app does not respond. And when I tested the app by myself, it stopped responding immediately. I deleted the app many times and installed it again but same issue. At this point, it seems like it is not compatible with the new IOS system. ——————-Update——————- I got customer care email and the problem is not resolved yet but they offered a service. And gave me the link to cancel this subscription if I want to. It took some time but I was happy to receive a response from them..SerenaJKimVersion: 8.62.1

No progression, No support, Impossible to cancel.Got it for my 4 year old. Loved it for the first couple weeks but it got stale VERY fast. Despite winning games continuously, it was the same games, same questions, same answers…. It’s just a loop. There is absolutely no noticeable advancement. I even sat with it to try and help it advance. Nothing. After about a month of really trying to work through it, the interest was completely gone. The subscription if for a year so I canceled after about 6 months, but they STILL CHARGED MY CARD after a year. I tried, at great length, to contact them but just got a runaround of automated messages. Even for tech support. There is no actual customer service or tech support. It’s ALL automated. Once they get your payment info, they literally charge you until it gets shut off by the payment company. That was the only way I was able to get out of it. I have no idea how they have any decent reviews. It’s total garbage and a SCAM..Fair- MindedVersion: 8.49.2

BEWARE OF CONTINUAL BILLING!!BEWARE OF CONTINUAL BILLING!! I cancelled this ABC Mouse App YEARS ago but just caught a pop alert on my phone up from my credit card (not from ABC Mouse) that I was getting an annual renewal charge today. I contacted customer support who told me I’ve been being billed annually for years now. Huh?!? Somehow I missed seeing the annual renewal charges on my statement until now. My renewal rate is Dec 19, so those annual charges were lost in all the Christmas purchases I made. The customer service person assured me my account would be cancelled today. I just got a confirmation email saying it’s been cancelled and that I’ll be refunded this current charge. Hopefully that really happens. I seem to recall this exact same sort of thing happened to me years ago when I first cancelled ABC Mouse, but I was charged again thereafter. I had to call in and get it reversed. Unfortunately I never verified things the following year, because if I had, I wouldn’t have been being charged all these years. I no longer have any trust in ABC Mouse, so I’m putting a reminder on my phone calendar for next year to make sure I don’t get re-charged yet again. As for the app itself, my kid used it many years ago and liked it, but given my experience of being charged hundreds of dollars after cancellation, all I can do is warn people to NEVER sign up for ABC Mouse to begin with. So, consider yourself warned….VitapiubellaVersion: 8.32.0

Horrible Customer ServiceAfter being excited to use this app with my children, I paid for the year subscription and that’s when the problem began. After paying, and receiving an email confirmation that payment went through, I have tried for over a week to log in without success. I tried reaching out to the customer service via email & chat whom gave me instructions to “restore” purchase to be able to log in. From there, it would have me log in. On “restoring” the purchase I get the message that the account has already been purchased but when I try to log in (or try to recover password) I get message saying that email account does not exist/is not a member of abcmouse...this has been an endless loop of explaining the problem and simply getting the same response that gets me no where. Will be reaching out to the App Store and to my credit card to get this purchase cancelled and credited. Waste of time..AColomerVersion: 8.16.1

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