Six Flags Customer Service

Six Flags Positive Reviews

Florida family having funWe suffered through hurricane Michael. Now at the end of the summer we are just about to have our home rebuilt and have our lives back. We bought platinum memberships to six flags and came here for an end of the summer fun before school starts family vacation. Six flags has been awesome. We got the platinum flash pass and the experience was improved 10 fold by having that added feature. It’s like having a park super power to skip all the lines and just say let’s go do that then go do it. Thank you six flags for letting us unwind and forget about the mess at home for a little while!!! We will definitely be back....Florida RowellsVersion: 3.0.13

Benefits with our ultimate season passWe have had major problems with the preferred parking, both at six flags and hurricane harbor . Also at hurricane harbor it would not let us reserve a seating area and the web site says it’s 1st come first serve. We get it and they still turn us away and there is no one sitting there. When we go to guest services at six flags and hurricane harbor it is more of the same. They don’t know what to do and how to fix it. Took 3 people at 6 flags and when I got home I find that they have deleted all our passes from the app and I had to reinstall everything. We have been supporters of 6 flags and hurricane harbor got a lot of years but this year is the pits. No one seems to know what is going on and keep passing you off to someone else who seems to know even less. This includes the managers. I hope you can get it fixed before you lose business..CharitydaleVersion: 3.2.26

Good but no way to check -in for rides at Darien LakeWe just got memberships, when asking at the guest services about how to earn rewards for rides I was met with “uhh, I don’t know really”. Basically told me we only earn when they scan out membership when we walk in, and that’s it. I know Darien is a newer addition to six flags, but if it’s going to be under that name, then maybe you should work to improve guest experience to be more in line with the remainder of Six Flags parks. I don’t see an interactive map, just the regular one. I would love to be able to earn all of the rewards for rides we go on. Maybe I can update this review, if anything changes in the future. Looking forward to the mobile food ordering, because yesterday’s counter experience was underwhelming. One person working at a stand on a busy, scorching Saturday. But overall, it’s a decent app that allows me to have all of our memberships in one place..MamaJDonVersion: 3.0.13

ConcernYou guys at the sixflags headquarters should really work on adding a tab in app to make payments directly from the app to your servers, doing all the transactions online on the website is really not safe. We are finding people calling us from different agencies trying to ask for payments telling us where we live and stuff, pretty much they got hold of all the information we in-trusted in your servers, as far as I know I’ve kept up with all the payments and there are bank statements that prove that. Luckily they don’t have any debit or credit card information but as this has happened more often, is starting to be of concern to us, and feel that this is something that should be looked into, so that all your guests can feel safe and know that their information is in good and safe hands..MelahalanVersion: 3.2.18

Good Luck Updating Important InfoI’ve had my Six Flags passes for a while now and I’ve used the app basically that whole time and I think there are a few issues with it that really hurt the experience. The main one I’m writing for is that it’s a major hassle trying to update billing info for your passes through the app. It is not at all accessible, and I had to go way into my purchase history to get the order number for my purchase so I could even update it. The only way to do it was just by going to the website anyway, and when I tried to log in initially it said that my email address could not be found even though I triple checked it and the order number was associated with it. I eventually got it handled, but getting there was a total mess..Faolan5Version: 4.15.31

Little disappointedWent to New England six flags for the first time yesterday and have to say I wasn’t to much pleased with a few things. A few of the rides that I had wanted to go on which was a main reason for going were closed, when riding food it took an hour for me to get a burger and fries and once I did get to place my order they really weren’t organized with handing the food out in order. The customers had to hand their recipes to the workers and ask them for their food and if we didn’t we stood there lost with no direction. Also when ordering fried dough I asked for light powder and I ended up getting more then looked like cane on it if I would have just asked for it on normally. As this will not keep me from the park I found it a little disappointing for my first experience at the New England park..Arroyo1390Version: 3.0.11

Almost Useless AppThe two main uses I want from a theme park app are to see wait times and to have a map of the park. Neither of these function well on this app. The map was oriented upside down, blacked out if I tried to interact with it, and just generally confusing. Many of the rides didn’t show wait times at all, but those that did were inaccurate. For example, the app showed a 20 minute wait for Superman, but we were in line for about 75 minutes. The only other thing we tried to do with the app was order food, but it wasn’t accepting any orders at the time. This was mostly frustrating because the stand we were going to order from said they were only doing mobile orders. This was our experience at Six Flags over Georgia..Leyphan75Version: 3.3.3

SfSix flags a good place to go with your friend and family it’s various rides + for the young ones . Six flags is also very good when some of the employees well most . On the other hand you go to the boat with a pretty outfit it’s done for you 😂😂😂. I wouldn’t wear nothing white or that turn see thru when its wet . Only few kids can get lost at SixFlags and six flags members help them find there parents before they leave ! I’d Pefer season pass ! It’s affordable for some family’s . I only get season pass because I don’t go to six flags evrey week . It’s an all year around pass . So if your looking for places six flags is that spot to go but don’t stay to late ! The driving lines are longggggg 😘..I live funmaiteVersion: 3.2.22

Six Flags AppI really like this six flags app. It keeps me updated on all of the new things and discounts, it shows me where to go so i can get to places, it shows the wait lines, the schedules, and its just a fun place to be at. Also with this app, i linked my gold membership card to it and a couple of others so if i ever lose my card, I always have it on my phone so i can get in whenever. This app shows all of the buildings and rides listed so i know where they are and what turns i need to take. I have always enjoyed this six flags app and I will continue to use it for a very long time..ItsMumuPlayzVersion: 3.3.5

FOR THOSE WHO ARE STRUGGLING WITH THE NEW APPOk, I work at six flags fiesta Texas, first off. I use the app, and I like the old one but that's not the point. Please for the love of god, when you go to sign in, and it's not working, MAKE A NEW ACCOUNT!!!! Click sign up or create account. Your passes will be there if you sign up to the app with the email that is attached to the passes!!!! This is an issue we have been dealing with, and will have to deal with for a while. If you come to guest services or guest relations because of this issue with your app not having your passes, your gonna have to wait in a long line usually just for it to be such a simple fix, you can usually have your passes back without waiting for two hours in a line..AwavingcubVersion: 5.0.1

UTILIZE THE PERKS OFFERED!This is really worth it. We have the Diamond membership and we get a snack a lunch and a dinner. The only way to get the second meal is to wait three hours after receiving your first meal. Paying $40 for two diamond memberships and have gone two days this far and it has already paid it self off. The diamond elite (which is one membership higher than the diamond membership, and the one we currently have) is only good if you’re purchasing souvenirs and/or trinkets because that Membership gives you up to 50% off of store purchases. The average discount is 35% off though..Teeshan&CodyVersion: 3.1.22

App review not park reviewThe app is mediocre at best. You can’t look at FULL menus, only some items, for the different eateries offered at your park. The maps are either going to be interactive or not, depends on how long your park has been in the six flags franchise, the ride times are almost always grossly inaccurate, I’ve walked into rides with a supposed minimum wait of 55 minutes. If the device you used isn’t to the size they did when designing it, some icons and buttons are inaccessible. In short while some of the features do work, and some don’t, most of the variables are a by park issue. My home park has minimal issues for the park specific features, but my iPhone SE does make me have issues with UI scaling.Tyui of WaifuismVersion: 3.2.15

Not user friendlyYou can tell Six Flags is a big company who is TRYING to keep up with the times-making an app for the park. However, the design is not user friendly. Also, a peeve of mine with this app is that I am a seasons pass holder so it updates in my app that I have a seasons pass. When I need to reserve a time that I’ll be visiting (because of covid protocols) the app brings you back to the Internet, you can’t make it through the app. The reservations don’t automatically get your info from the app, so you have to do everything from scratch, including entering the long seasons pass number (which is inconvenient when the card is not on me). It’s somewhat informational, but they should really invest more into designing this to be user friendly..YoloPrincess44Version: 3.1.17

Six Flags Great AmericaI love how easy and convenient this app is but please fix the Apple wallet to where I can add my prestige membership to my Apple wallet and please make the map interactive because at least 10 times I’ve tried uninstalling the app reinstalling and re-adding my prestige membership to the app. I would love to use the Apple wallet functionality, but it just isn’t there but when my friend bought his prestige membership, it allowed him to add the prestige membership to his wallet, please and thank you. Please fix the issue..Jman2026Version: 5.0.0

What’s wrong with this app?????I have been using this app for over two years now and lately it has been impossible to use. I have uninstalled and reinstalled thinking that maybe it would reset the app but nope. Now I can’t even add my membership cards on the app to use in the park or use mobile ordering. It keeps telling me that I cannot use the cards because they are not correct. Yet these are the cards I got from Six Flags. Not quite sure what’s going on but I hope it gets resolved soon!!!!.Cmurbanski76Version: 3.2.11

Good rides, difficulty with food and drinksTried getting in line for something that said it was “accepting mobile orders”. I was told after waiting in line and making the order at the counter that I had to make it on the app. Meals are nearly 20$ and fries are 8$ on top of that. Drinks are ridiculous as well for 5$, given the chance to suffer hypothermia or have a heat stroke. Same thing happened to my brother once at another park, where he fainted onto our mom, and the people who were running the food/drink stand said it “wasn’t their job to help.” Thankfully staff ran up soon after and got him somewhere cool and helped him feel better..Zaxstar KaijeinVersion: 4.9.65

Food service represents need some customer service trainingMy experience at Six Flags White Water was less than desirable but only because of the food service representatives. I will not go into great detail because I did go to guest services and discuss my concerns with the representative. My suggestions are to have just some kiosks for DRINKS ONLY, designated cue lines for all restaurants, an ordering system that helps the food service employees deliver food to the customers in the order that they were in line. There is apparently NO system in place now to fill customer orders. If Six Flags White Water will fix their food service problems, they will create a much nicer experience for their customers..MbbrockVersion: 3.0.12

MapThe wonderland map is not very user friendly. Needs work.Ick…………….Version: 5.0.11

Great app!Hey Six Flags, This app if fun and interactive and enjoyable to use. The one issue I have found is that I want to Canadas wonderland land twice and it still says I've been zero times. Please fix immediately..Coolmom_75Version: 5.0.10

Works amazing!The new Canada’s wonderland works really well and very useful! Just would like dark mode appearance for the app!.Pave GVersion: 5.0.11

Tickets doesn’t showingI’m really disappointed with this app. I updated it last month for Canada’s Wonderland and I purchased a Season Pass valid until December 2026. However, my tickets and pass are still not showing in the app, even after I entered all my information correctly. Please fix this issue as soon as possible..RahulAryVersion: 5.0.10

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Six Flags Negative Reviews

Don’t Bother Downloading AppDon’t bother downloading the app! It’s easier to use a paper map. The app is only good if you want to be environmentally friendly by not using paper. The app kept crashing and when I tried ordering food, it wouldn’t let me until multiple tries and closing and reopening the app. There’s signs and announcements to order food on the app. After taking time to get everyone’s order, the app either wanted membership numbers, season pass info, or you had to pay. We were one day visitors and couldn’t use our $38 meal passes that I paid for ahead of time. So into the line we go. Once there everyone is packed close together. It’s as if L.A. wasn’t dealing with the D variant of covid! It took well over an hour to order food and get a refill because they don’t staff the food windows with enough helpers to get the customers’ basic needs met. The water bottle refill station in one part of the park was broken and another part, the water was cloudy. The app is also crowded. The icons are not placed right next to the rides and the layout of the map is incorrect. For example, it shows rides next to certain food locations, which in reality is incorrect. I spent so much time trying to figure out where we were. This app made our visit more confusing and frustrating and there isn’t enough staff to help you find your way. The app makes the park LOOK like it’s keeping up with the times, but if you peel back that layer and look around and observe, you’ll see: thirsty, hungry customers, unhappy, overheated staff, and a dirty, unkept park..StarsorVersion: 3.2.12

Can’t wait until another water park opens in W. ValleyThis place is a joke. . I understand being over crowded because there is no competition for the park to compete with. You can’t order chicken nuggets on the app because of a shortage. The park WiFi is terrible without them having their own WiFi for guests so the app is super slow to non existent. When ordering other food the time slots fill up too fast. Customer service is a joke. Good luck getting a hold of someone over the phone. I had issues with my membership post Pndemic which I kept paying even though there was an option to put on hold. My fault for thinking that they would be able to compensate you for being a good patron. This place needs a reality check which will hopefully come once the new lark opens by WestGate. I was excited when they did an in park survey so that I could give them some constructive criticism instead posting on a site like this. Unfortunately the survey was very controlled with just trying to find their demographic without asking for feedback or comments. This place knows it’s a joke and that we in the west valley are trapped. If you can wait until next year when the other park opens. Do it. Oh yeah, one more thing, they make you rent tubes instead of providing enough park tubes to service their customers. Terrible!!!.Starving in Surprise?Version: 3.2.8

DisappointedI am extremely disappointed at my experience today at six flags. I went at 5 pm to try to get into the park with two legal adults, both 18 one almost 19. We did not know before hand that they had made a new policy because this had never been a problem at all. We tried to get into six flags and were stopped for not being over 21, This policy had never occurred before unless it was fright fest, so i was extremely confused on why they would bring it back. We tried to get in with another guardian over 21 but were stopped by the same security guard and they let our guardian pass but not us. Afterwards the same security guards called the security and told us we had to leave for the night or we would be escorted and banned for life. To me i found this rule very unfair and simply stupid, why can an 18 year old not be able to enter when that is a legal adult. If there going to keep a policy they should at least change it so a LEGAL adult should be allowed to be a chaperone for anyone under 15. Not to mention this was my friends last day before her pass expired and we were excited to spend her last day of her pass with eachorher just to not be let in because of this policy..Helllooooo__3888Version: 4.16.55

App either needs work or employees are lazyWent to Six Flags Over Texas for the first time in over a decade and was disappointed in many things, this app being one of them. I was initially excited to discover a Six Flags app as I enjoy using the apps for Disney World and Silver Dollar City. I love that they have the ability to show wait times, routes to places you want to go, and online food ordering. The Six Flags app, however, was EXTREMELY inaccurate with wait times and listed rides that were closed (and there were many of them) as open, which was frustrating after making a trips across the park for certain rides. Many rides that said 5 minute wait times were actually more of a 30-40 minute wait. I don’t know if employees are in charge of keeping that up to date but they need to do a much better job. We also bought the dining pass but couldn’t get it to load onto the app due to poor internet access in the park. It’s 2024, how is that still an issue? Then half of the restaurant workers weren’t knowledgeable about what foods or drinks were included with the pass or said they didn’t accept the dining pass even thought their restaurant was included under “dining pass” in the app. And lastly, the tracker was frustrating and couldn’t find our location in the park or was slow to catch up when mapping rides. Overall made for a stressful experience which was disappointing as it was my kids’ first ever trip to Six Flags. It was also sad to see the current state of the park, I assume Covid did a number on it because they weren’t enough employees working and much of it was closed or had limited options. It was also more rundown—lots of things need to be cleaned up or repainted and the theming was kind of all over the place. Very sad fall from the Six Flags Over Texas of the 90’s. As a DFW resident it confirmed why we don’t hear as much about anymore like we did back then..Heyhey0609Version: 4.15.6

Not goodSix Flags encourages people to use their app’s meal ordering function. However it doesn’t reliably prevent you from ordering items from restaurants that are closed! We ordered lunch only to find out 30 minutes later the restaurant wasn’t even open. Worse yet they charged the meal even though we never got anything. Guest relations was completely unhelpful so now we’re hoping the credit card company will cancel the charge. The app also didn’t recognize our day pass had at least one meal credit, which we could only activate in person with a cashier. As far as rides go, the status of rides being open or temporarily closed was not very accurate on the app. Nor did the stated wait times match what was on the TV monitors in the park. These experiences are related to the Los Angeles area Six Flags so maybe that park is just poorly run. Finally the map function is helpful for telling you where you are at the moment although the navigation feature was not intuitive. An old fashioned paper map would have worked just as well but they don’t seem to have those around anymore..E ChowVersion: 4.8.23

Horrible Customer ExperienceWhy won’t Six Flags honor its Diamond Elite Member benefit to purchase The Membership Flash Passes @ 50% off at anytime during their membership? A customer doesn’t know if they are going to need it until they actually go to the park and personally experience the 2 hour long lines for each ride. Last time I visited the park I only was able to go on 2 rides due to the long lines. Only allowing it at initial membership purchase is bad business. This practice has led to a dissatisfied customer. Why should I even bother visiting this park? I will be going a lot less than I would have visited if I were allowed to purchase the 50% off flash Pass membership. Magic Mountain corporate this means lower revenue for you. You will lose 10 times as much money as you would have were you to allow this purchase. Now I’ll visit 3 times vs 12 times during 2022 each visit is at least a $200 spend. $2400 for 12 visits $2150 with the flash Pass membership discount. Instead you may get $300 from me across the 3 visits. Do the math with your current policy you lose big time..IronarmaniVersion: 3.2.18

BAD SERVICEHere’s the deal. I am a PREMIUM six flags member and payed a lot of money for my pass. The service I have received over the past 13 years of being a member isn’t relevant. Starting off strong with multiple of the thrill rides always being closed for most of the day. Next is customer service. Even though most of the population attending this park is teenagers who DONT HAVE CREDIT CARDS, the park doesn’t take cash and the kids are unable to pay easily. Although there are Cash-to-Card machines i’ve run into many problems with them such as left over money that cannot be used and broken dispensers. Another thing is the drop off point. The location to pick up and drop of passengers is a very far distance. I’m hot enough and don’t want to walk another mile. Lastly the food and water situation. I think it’s a very smart idea to give out free water except the cups are very small and can hold limited water which in inhuman for the price of the tickets. I’ve had many bad incounters with buying food and bad service from the workers. I’m very disappointed most of the time I visit..RandomadvisorVersion: 4.14.3

False Information on the Food Section of the AppAssumed it was only Hurricane Harbor menus. Nope I was wrong last Saturday “Wascal’s” was near by when me and my friend wait in line I ask them I want a “Double Western Burger with Fries” the lady says “we don’t have that on the menu” show her politely it’s on the app menu, once again she says “the app menus are out dated” for those of you want to check out the menus throughout the Six Flags app don’t bother it’s outdated and false information. Don’t assume a restaurant have what you see on the app, I’m really upset, waited in line for awhile and walked far to get to these restaurants for what was on the app menu, than to find out they don’t have is frustrating. The app needs to be updated, also they advertise order ahead of time in the park, but my friend & I was spending time to look for it on the app. Crazy how companies encourage you to use their app, but yet it’s outdated. Recommend using the app only for the map and to access your pass. Will post this on the IOS store review to..Nobody Knows011Version: 4.29.0

App is garbageA friend bought her ticket for one day and had all time slots open, I have a platinum member pass and no time slots were available for the exact same day. We did this at the same time so it’s very hard to believe the entire day sold old within one minute. So annual members don’t get the same days and time slots as someone who is just purchasing a one day ticket on the spot. Weird how these “benefits” are working. Also when you go to make a reservation it’s beyond glitchy half my page disappeared when I was trying to make the useless 4:15 time slot? (The first time buyer got 11:15 am ) made me type in my membership number about 5 times even tho I am fully logged into the app. Ive tried, multiple times, to speak to an actual human about the issues and can’t get through to anyone it had me waiting then the page froze and logged me out. You just get transferred to multiple robots that don’t answer your questions at all. I’ve had nothing but problems with this and regret buying this membership, not worth it at all..Mandaa9090Version: 3.2.6

Another update with even more problemsI am beginning to think that no one on the development (or leadership) team has ever actually visited a park and used the app. One of the stated goals of the merger was to take advantage of legacy Six Flags’ technology. I hope this isn’t supposed to exemplify that. It seems like they’re aware about some of the bugs, probably from reading all the new 1-star reviews, but each BFPI update fixes one thing and breaks 72 others. 1. The automatic location thing is completely broken. Heck, the app can’t even remember what park I was looking at when I view my pass then go back to the home tab. 2. Every app launch is still somehow met with “we’re migrating your account”…over and over again. 3. The haptics need to go (or need to be optional). 4. This update specifically “fixes” Apple Wallet…except it now errors when you attempt to add to Wallet. 5. Navigating with the explore feature is a mess. The UX seems to prioritize appearance over efficiency and functionality. Not being able to scrub the map while navigating means not being able to visualize how far away something is or where your next turn is. This is a solved problem in every navigation app (and every other park chain’s apps). Give us a way to provide actual bug reports. Offer a TestFlight. Let us help you make a good app. If that’s not possible, send the team to a park with a family member and have them watch that person fumble through it. Just do something..BrandonlpVersion: 5.0.3

Barely does the bare minimumThis app does show if a ride is closed. This is probably the most useful feature. Ride wait times don’t seem to be accurate. For example, it said the wait time Titan was <15 minutes, but the line was all the way out of the entrance. The map is also super glitchy, reorienting itself at random. It also recenters on you every time you click out of an attraction info page, which is super annoying. The filters are also next to useless. For example, the kiddie boot ride called Rodeo is considered a thrill ride. Lastly, it doesn’t even know where everything in the park is. I turned on the restroom filter while standing directly next to a restroom, and it said the closest one was a quarter mile away. So if you want to confirm whether or not a ride is for sure closed or not, this might be worth a download. Otherwise, just look at the ride forms on the tvs provided in the park or talk to a park worker if you have any questions..JimmericanVersion: 5.0.3

Was worse than uselessFor Magic Mountain - wait times were ludicrously incorrect and we wasted so much time heading to rides that said they had decent wait times only to find that they were hours off (or closed!). Other times we walked past rides that were clearly nearly empty that had long wait times on the app. At one point, a ride that we estimated to be able a half hour wait said that it was a 320 minute wait time! Online ordering let us order items that weren’t available. The map doesn’t show labels, so you have to click in to see what everything is, so looking for where a particular ride or restaurant is takes a million clicks on things to find if. On the flip side, the attraction and restaurant details don’t have a map inset to give you a clue where things are. The only info was to refer to “districts” that, surprise!, aren’t indicated on the map. We legitimately would have had a better and more efficient time at the park by only using the physical signs to navigate and just looking at the lines as we went by to guess at the wait times and/or asking people who were coming off how long they waited. The only tiny benefit was if you already knew where you were going on the map, you could find the possible paths from where you were. But, seriously, that did not make up for the wild goose-chases from the made-up wait times and food choices..KatieG47Version: 4.16.55

Not very reliable.We decided to go to X-Flight because the app had said it was a 15-minute wait time. When we got there, one of the employees announced over the speaker that due to only one train running, it was going to be SEVENTY MINUTES. And guess what? That was hours ago, and the app *still* marks the wait time as 15 minutes. Also, Great American Eagle is still listed as “temporarily closed,” even though it’s back open (and we even rode it!) Either update the times more frequently, or add electronic signs that display the wait time at each ride, like other parks. Also, the app would constantly say we were in Hurricane Harbor, despite a) it being closed, and b) us not being there. The map would crash a couple times. I had to either refresh the app, or even delete it and redownload it. What’s the point of paying a lot of money if it won’t be used for useful updates to the parks and app?.AbsolutelySure_Version: 4.19.5

Worst day everI was excited for our first family outing to Hurricane Harbor, Jackson Nj since restrictions were lifted. My kids brought friends and we got to the park early. It went downhill from there. We are members snd the day before we tried to add our meal plans and it wouldn’t let us. We decide to do it at the park. First off we couldn’t get and season drink cups because they were sold out. Then when we went to member services we were told we couldn’t add the meal plans to our membership. They referred us to a number to call which referred us to the website which has been down almost all day. The other option was to cancel our membership, start all over and add the meal plans but they wouldn’t go into effect for the day. Which left us no option. To top it all off 1/2 of the rides were closed due to nit enough staffing. As someone who has paid all through covid monthly I’m extremely frustrated and disappointed with the service at this establishment..DisgrunttledVersion: 3.2.9

DisappointedFirst time here in two years, all of which I have been paying for a Diamond membership. When I arrived at noon, Hurricane Harbor Valencia priority line was closed already and I was stuck behind a large group getting passes. When I went to Magic Mountain at 2:00pm, there also were no priority lines. One of the best benefits of priority entrance is (would be) midday when it gets crowded. It’s simple to do, just keep one priority line open all day and feed someone (one customer/group at a time) from the regular entrance line next to it when no one is in the priority entrance line. That way I always have priority entrance (as is implied in the marketing) but you don’t “waste” an entrance if no one is using the priority entrance. If it is properly signed and fenced as when it is currently open. And then my comment would be, “great, the lines were long and I was able to get in quickly because I have priority entrance. Glad I purchased a pass with that benefit!”..L&N’s Papa MikeVersion: 3.3.5

What a down gradeBeing forced into the update, it lost my season pass membership. Took half an hour to find my membership number, couldn’t figure out how to add it, acted like I didn’t have an account so had to create an account. Then it magically found my pass…even though I supposedly didn’t have an account. Then trying to find where my pass actually was was totally not obvious, under “wallet” instead of a top level navigation button. Rides have filters, and you can add favorites…but you can’t filter by favorite? That seems like a huge miss. I’m waiting for Magic mountain to open right now, and it’s not even clear to me whether or not the app is even going to show wait times? Whatever money was spent on this should have gone into fixing the score counter on justice league. Did this app go through any UX testing? That’s my opinion, but what do I know. I’m just an app developer..MegaTechLabVersion: 5.0.2

New 5.03 App still doesn’t work.Download & installed the new app, login window just spins endlessly. After you quit and restart the app l, suddenly you’re logged in. However, all your information, info: name, home park, etc. is blank, even though you’re logged in. My membership pass is missing and no benefits displayed. I guess I shouldn’t be surprised, it’s more of the same bad coding. The merger has been a complete customer relations disaster. Just last Saturday, had to wait at the gate over an hour while they argued that I didn’t have a valid pass. Eventually they said that guest relations gave me the wrong info via email & gave me a day pass but charged me $35 for my free parking privileges. Later I received an email telling me the previous email from GR was incorrect. The email then went on to say basically the same info that my pass was indeed valid. Contradicting info within the same email. Ugh..BobSzVersion: 5.0.3

If I could give this less than one star I wouldThis is by far the worst app I have ever used. Every single part of this app is subpar, and that’s the absolute nicest way to describe it. From the setup to the use, it would not stop glitching and is as not user friendly as it gets. The cedar point was bad enough and I didn’t think it was possible to do a worse job but the people who maintain this site are either underpaid or six flags is too cheap to pay for it to be properly maintained, which if you look at their profits they have more than enough money to do, or (and probably both). I am a lifetime cedar point goer but this app is so bad that I may have to stop going at all because the amount of time this app has cost us from being wrong halved our ride time, and since the passes are so expensive that isn’t something to take lightly. Do better six flags..EmilyRhiVersion: 5.0.10

Disappearing information in APPMy app doesn’t have my Aacount information doesn’t show and PRESTIGE PASS reward and perk INFORMATION. I report it thenI see the pass rewards once. Then it disappears. I get emails from Sixflags about renewing then when I click on it more blocking happens in the app like being able to see my name on my PRESTIGE PASS. It won’t flip. I don’t know if Carowinds Parks will honor what was said in 2024 about my Prestige pass purchase. All parks are supposed to be active but my information at SIXFLAGS HAS BEEN compromised since I purchased my pass. Trying to keep my phone on in the park is nearly impossible because when I use the app it drains my iPhone 14. Please address the artificial intelligence problems and remove the problem like other parks have. This is an ongoing issue. I love going to these parks but if these problems continue. They will loose my business. Thanks for your help..KimMcLendonVersion: 4.29.0

Map won’t let you zoom in and snaps back to where you’re at in the park.Basically the title. Also let me set my home park as the default when opening the app. Don’t know why the app opens to the alphabetical order of the parks which Six Flags owns. For example I’m here in California, why does it open to Carowinds over in North Carolina. Why not just open to the park closest to you by location, as the app already has access granted to that information. Idk. Just needs to be more fleshed out. Maybe integrate a AI filtered community chat to allow fellow pass holders answer some questions to fellow ticket buyers to answer the questions you guys can’t answer right away / or sometimes the parks social media team will take a while to post a closure. I.E; when it’s raining outside and guests from out of town / visiting for the first time, this causes stress among the guest. The representatives online don’t know if the parks gonna be open or not, yeah you can call them. Yet, sometimes the younger guests would rather put a community question online, we all communicate with one another and the social media team at Knotts to get that answer. This would implement that engagement the app oh so needs. Ik nobody’s gonna read this but, aye; those are my thoughts :).Cody is 20Version: 5.0.5

Poor UX DesignThere are no images on the search results page of your rides or restaurants. Do you realize how not user-friendly that is? I have to click through on each individual ride or restaurant to reach a page about it where there is one singular photo of it when I scroll down to the bottom. Put that thumbnail on the search results page so I can see all the rides and restaurants at the same time and know visually what it is I’m looking at because just a name of these things is not helpful. I don’t have every single ride of every single Six Flags Park memorized in my mind and what it looks like. Put thumbnail images of your rides in the search results. In the “show all” list. Put thumbnails for each listing you see ON THE RESULTS PAGE. Do you get it? Do the developers actually try to use the app they make?.EcoEmyVersion: 5.0.11

Ticket ScamThis app cannot handle payment processing for purchasing park tickets. Myself and two other people in my party attempted to buy the tickets (using cards from different banks) and it errors out every time. We ended up going to the park and explained the situation to the staff, but they insisted that since we were buying tickets in the park, we have to pay $40 more per ticket. The people in front of us and behind us in line had the same issue as well. Normally, I would assume it was just a one-off error, but we had this problem the last time we came two years ago too. It seems that they intentionally advertise low ticket prices online, and then when you go to purchase tickets, it errors out and you have to pay more at the park. Six flags has really gone downhill..Baylee124Version: 4.19.5

No covid policies no mask requirementsAt the CA discovery kingdom This app was worthless and didn't work right. Map was not accurate and gave wrong directions where it was closed at some areas. Lots of attentions closed that wasn't on the app. Hard to find those "tall souvenir drinks" filled with coke and had to walk all over the park to find food or drinks. No security. No covid restrictions, everyone not wearing a mask and their website shows they are abiding by cdc restrictions.. I sent a complaint to six flags and they responded with "our website shows we are allowing anyone without a mask and who are vaccinated. We are not liable if you catch the covid virus at our parks since it's your discretion to visit the park, " I wouldn't go here at all and I'm filing complaints everywhere as much as I can ! Like everyone said , "app is garbage" and it truly is!!!!!!!!.BLacK-HaRTzVersion: 3.2.14

Buggy appI like the park, no issues with the park. But as a Six Flags membership pass holder, I have a couple of issues with the app. Namely when trying to access my benefits. Every time I try to open “My Rewards & Coupons” under My Six Flags, the entire app shuts down. I can’t access it from the app, haven’t been able to for months. Also, while I have all of these Member Points, I have zero clue how to redeem them, and the app does not provide any reasonably accessible instructions on how to do so. And lastly, when I go to make reservations to the park, even though I’m logged in to the app I still have to manually enter the entire membership pass number which is a dumb amount of digits, at least 20. The app could use some work..Merob1'Version: 3.2.5

Terrible updateI’ve been a season pass holder for magic mountain for over 3 years. I love the park and understand basic business. This new app update has been terrible. I use to find the app useful but since the update it’s been nothing but a pain. First of all it’s not intuitive at all, I go twice a week and still am not used to the new update. Secondly the rude wait times are not accurate at all and I don’t understand why, before the update they were pretty accurate. Mobile ordering is now a joke, I had to wait an hour and a half, and there’s no way I see to know whether a resturaunt is open or not. Also, when I first updated the app it lost my pass and I had to deal with membership services for 30 minutes. On behalf of all of us, PLEASE SWITCH THE OLD APP.BobbyhsgVersion: 4.9.52

Arlington SFMan, after hearing people talk up SF for YEARS I was excited to finally go. I’m from up north and usually visit Cedar Point. We went for the first time to SF today and had a horrible time. Half of the rides were closed down and the app was awful about keeping you updated. Walk all the way from one side of the park to the other to get on a ride that the app says is open when it’s actually closed down. The app is unreliable for everything, wait times, ordering food, etc. It’s really only useful for finding restrooms. I won’t be coming back for a long time. Especially in the summer considering there’s barely anything there that is indoors. 50% of the park is just carnival games you have to pay an additional price for. Overall I just don’t understand the hype..PiggiechowVersion: 3.2.26

Map is difficult to useIt great to have a our family members’ passes on one app and not have to carry our cards. The map falls short though, in that landmarks are not labeled. You can select to show restaurants, rides, etc, but they are represented by icons so you have to tap each one to find the destination you’re searching for. Also it would be great if the map could be interactive/real time while in the park so you can actually see where you are located. The app also should have a link to the member portal where you can reserve parking (I don’t know why this needs to be on a separate site from all other six flags info). This would make the app a more comprehensive tool for visitors to the park..Six flags member 2021Version: 3.2.15

Nothing but problems no way!It's frustrating I'm a good paying patron. I live in southern California. I just recently moved here Magic Mountain about 10 minutes away. I lived about 30 minutes away for the last 27 years and I've always had a pass in the last four years. I've had multiple problems related to my online passes I've been invested hours in time talking to customer service, who seems unwilling to help or unknowledgeable, it's very difficult to get a hold of anybody they don't willingly post, their phone numbers and the online chat is absolutely horrible. It disconnected me and then made me start over wasting even more of my time, and I was not allowed admission to the park the last time I went with my two young children for this reason..Long 008Version: 3.3.3

Unethical Business Practices!Do not buy tickets!! You are not allowed to reserve a time to go prior to purchasing tickets. Once you purchase the non-refundable tickets (They are very clear on this), you can then check for a reservation. However, not a single reservation time is available. Not ONE!! They are selling non-refundable tickets to people who cannot use the tickets. There is no way to contact them in advance to see if reservations are available. There is no place on the website that says they are currently sold out. They have no customer service number. It’s posted on the website and in the app, but it’s 100% automated. No human interaction. No way to contact anyone about this unethical behavior. As this affects children of all ages, I find this even more sad..Rmclean177Version: 3.2.8

GlitchesThis app is very glitchy. It stalls out and you have to continuously reload it. Because of this, I ended up purchasing extra tickets that they won’t refund. Purchase attempt 1: add tickets, stall out and reload. Purchase attempt 2: cart empty, add tickets, stall out and reload. Purchase attempt 3: cart empty, add tickets, make purchase only to notice at the summary screen that my order was doubled… Contacted support through the application, chat stalls out and disconnects. Took four attempts to complete my request only to have the agent say they submitted a request but didn’t think my double order would be refunded. The tickets I purchased on the computer will not load in my app profile either… All around, bad initial experience with the app..Sprouts Seeding LLCVersion: 3.2.26

UnbelievableI’ve been to six flags for almost my entire life and i’ve never experienced what has happened today. Ever since covid started we had to make reservations to able to get in, there was no events or anything, today took a twist, we made reservations for today and were very excited, we drove 3 hours and those 3 hours were excitements, when we arrived it said that there was a event going on to ride the rides, we said we payed for it and still didn’t let us in, honestly i don’t know why they didn’t let us in but we’ve cleared so much on our days just to come and enjoy today. We’re still waiting for our money back. I hope this never happens again because honestly this is unbelievable..Alex SabryVersion: 3.2.6

Great app… when it works… which is rareThis app works great when it works. The problem is, it rarely works. We were at Cedar Point last weekend. It was difficult to use, but when it finally started working, it was great. We could get directions, see where we were in the park, see what times, etc. At Michigan’s Adventure this weekend and it has been atrocious. In the park, it doesn’t know I’m in the park and I can’t see wait times. I’ve tried all the things I can think of, as far as allowing location, and nothing. I’m constantly having to delete the app and redownload. Sometimes that helps, but most of the time it doesn’t. I love the idea, but am frustrated, to say the least, about the execution of this app..CclaybaughVersion: 5.0.11

Untested, unreliablePost-merger, Six Flags and Cedar Fair gutted staff. Apparently that includes whoever handles app development and QA. Over the past year, the Six Flags app has slowly built up a list of ignored bugs and broken functionality. This new app was hotly anticipated as a perhaps genuinely working app; but it isn’t. It’s buggy. And not in weird edge cases. Things like not being able to add a pass or when you enter your birthday, it shows the wrong value. Really simply stuff that as an app developer myself I can say is ridiculously easy to test for. Like much of the post-merger Six Flags company, this is a broken, barely working, hastily slapped together, poorly done, untested, unvetted, and un-functional husk that shares nothing but a name with something that used to be awesome..El-John-oVersion: 5.0.2

No Apple Wallet integrationOne of the worst iOS apps I’ve had the displeasure of using. No Apple wallet support in 2021 is a inexcusable. Absolute waste of space..Adisor19Version: 3.2.9

Poorly designedApp is a pain to use. Defaults to showing a large map, dragging up to increase the size of the list doesn’t help much. I used to use the Canada’s Wonderland app. Very user friendly, could sort rides by park region, alphabetical order, height requirements, even thrill level. Six Flags app? Yeah, a-z or z-a. How useful..Manfred WimplebottomsVersion: 5.0.10

New Update Won’t Allow Me to Sign InFirst, my passes wouldn’t show up in my wallet. Now, I can’t even sign in at all after updating. Absolutely unbelievable..CHAOTIC CYCLONEVersion: 5.0.9

Pas tellement completLa mise à jour sur les manèges en fonction n’est pas fait, on ne peut pas avoir le suivi de nos consommations et donc voir s’il nous est possible de manger. On ne trouve nulle part nos avantages membre, comme le fait de pouvoir inviter un ami, etc! Ça sert donc pas à grand chose!.LabelleauboisdormantVersion: 3.2.8

Garbage appThis app is absolute trash. I’ve been trying to use it since Wonderland switched to this app and I haven’t been able to access my passes. It either freezes on the main pass page (so I can’t get to the QR code) or it freezes before then. I’ve uninstalled and reinstalled multiple times over the past 6 months and it still doesn’t work.MonikkkkkkkkkaVersion: 5.0.13

No back buttonNew update and you still can’t swipe back or click back. so many pages are dead ends and you have to reopen app to go back. how is this overlooked on every update? the actual park is great. this app is trash. i use 3rd party ride time apps because this is so unusable. why no widget support? also since we all have phones why do we even need to wait in line? like at a deli you take a number. or restaurants with vibrating things to alert your table is ready. it’s 2026 guys. show a list of available times, choose one, then show up for your appointment. could also have a standby line for people who miss their slot..DuckanoopagusVersion: 5.0.13

Confusing aslThey need to make it easier to do things and also a lot of people wasted their money because they bought a pass for the wrong park really confusing.Noa linderliangVersion: 5.0.12

Terrible appKeeps hanging on my iPhone. Makes the app unusable.Deposition wifiVersion: 5.0.11

Could be betterI like having all memberships in one app, the park map is not great pins are too big and covers the map. Ordering food doesn’t work. Would nice to see menu on the app and prices. Find my parking spot is useless. No way you can find your parking with the map provided. Need some sort of navigation. Would like to see wait time for each ride. Like to sort rides by height and wristband colour if possible. Needs a lot of work.TRIN'ketVersion: 5.0.11

Keeps crashingThis app continuously hangs and crashes..CWonderCanVersion: 5.0.11

DowngradedWait times not showing on Apple. Map doesn’t have navigation and doesn’t show my current location.GolfooolVersion: 5.0.11

GlitchyI was attempting to buy a food pass on the app and it crashes every time I click on anything like passes,offers and even my own pass. Please fix your app.Rey404Version: 5.0.11

ArnaqueAchats au travers l’application ne fonctionnent pas. Aller sur le site internet à la place. Si vous achetez un forfait 2 repas en même temps qu’une passe de saison, vous allez payer 10$ de plus que si vous les achetez en 2 transactions séparées, Erreur en rouge lorsque l’on veut transférés les billets au « Porte-feuille » sur IOS. Service à la clientèle ne réponds pas..Découvrez l’arnaqueVersion: 5.0.11

HorribleHorrible is enough said.8:&;$38;’jcrVersion: 5.0.11

Doesn’t work for Canadas WonderlandCan’t add season passes or update profile with Canadian address because it says select a “state” and “zip code” even though the mobile number is selected for Canada. Who tests this to see if it actually works? Nothing but hassle now when visiting because I have to use the web browser each time just to access my passes. And you cannot add them to apple wallet any more. Big news, Canada is not the USA so you need QA to make sure the testers know what the formats are for Canadian addresses..Er_canuckVersion: 5.0.11

GarbageExactly as bad as Wonderland app. Slow and difficult to set up and buy a pass. Had to activate pass after buying and upload photo a second time. Wasted 30 minutes..3ajl6Version: 5.0.11

DO NOT GET ITDon’t even waste your time. Everything, absolutely everything is easier outside of this app. It totally sucks big time. Must’ve been in rush to get it out. Cannot open a map, cannot search on anything except rides, even then only with the navigate tool. Cannot search “restaurants” - no results found. Cannot search “food” - no results found. Cannot search FA in here. Completely useless..XqzyzyxqVersion: 5.0.11

UselessThe only thing I can find is my pass. I can’t check wait times, I can’t find the map, I can’t see my perks etc. what is the point downloading the app?.Jade skinVersion: 5.0.11

The little things matterIt’s amazing how frustrating the app is to use. Overlays that disappear but leave a white rectangle behind. A search field with spell check enabled when searching for rides and shops that have stylized names. Ride wait times that are clearly wrong. A map that glitches constantly as you navigate the park. Of course, if you’re going to their parks, the app is a must-have, so why spend money on UI testing?.The Dolphins' Last MessengerVersion: 5.0.11

Unable to use itMy ios17 doesn’t deserve to open it. Froze every time I opened the app.Daidai2346Version: 5.0.11

App barely worksWonderland app was much better map was responsive so was the app.Sophex64Version: 5.0.11

GreedyCharging $10 processing fee! Thieves!.Hawkeye2933Version: 5.0.11

DysfunctionalHome page won’t load even at home on wifi, where do I find park hours? Passes are duplicated? Would be great if the app we are forced to use with our season’s passes actually functioned..NixNix79Version: 5.0.10

Keeps crashing!!Took me over an hour to get seasons passes for family of 6. Crashed 7 times and why is the picture upload so bad. Definitely step backwards for Wonderland!.AsimhussVersion: 5.0.10

App Not Loading! WTF?The old Canada’s Wonderland app Actually Worked! This ‘new’ Six Flags app wont even load on my iPhone! Please fix! It’s 2026! 👎👎 (This is what an expensive Season’s Pass gets us nowadays?).AkemiKatVersion: 5.0.10

Worst AppNever works, doesn’t download my passes. The home page is always greyed out. Originally wonderland App was way better than this one. Wished I could give no star. I would suggest updating it!.K!nderVersion: 5.0.10

Buggy messForced to switch to this mess from the canadas wonderland app and it’s super buggy. Main page never loads, can’t view calendar, the app is just not as useful. It’s a shame we can’t use the wonderland app which was great.MezzotrishVersion: 5.0.10

WhyI cant use Canada phone number.Jacob hesariVersion: 5.0.9

APP DOES NOT WORKWhats wrong with your app? It does work properly like you guys need to update and fix this !.Im starting to hate wattpadVersion: 5.0.10

This app would be bad in 2012Autofill doesn’t work during registering a new account. Doesn’t create a password profile when the OS suggests a strong password. The verification codes the app says it is sending to your email aren’t sent (yes, I checked spam/junk folder). This is antiquated and cumbersome..KeepItLeanVersion: 5.0.10

Can’t even tap on my pass.Everytime I tap on my pass the screen freezes, no other button works and it stays like that until I shut my phone off. I’ve tried getting more storage, deleting and reinstalling the app and nothing works..Miya hates this appVersion: 5.0.10

CriminalThis app seems like a money laundering scheme.BshshdhdhzVersion: 5.0.10

Can’t loginApp won’t let me login, even password reset does not work.DA4011Version: 5.0.10

UselessCan’t sign in.ViviancyuVersion: 5.0.10

Did you login function!!!!Can no longer sign in. Once you enter the email and then password it loops back to enter your email..Frustrated furryVersion: 5.0.9

Upgrade was worseJust forced to do this upgrade which is suppose to make log in easier. I am in a continuous log in state. I sign in, enter password and I go right back to sign in page. And no. No indication of entering anything wrong. And there is no customer service contact anywhere.ScoutertweetyVersion: 5.0.9

Can’t loginCan’t login keep back to sigh in page even delete and redownload again.JolinLnonoVersion: 5.0.9

Smoother loginI am guessing that “smoother login” refers to the inability to actually login. Put in your user name, no problem it goes to the next screen and asks for password. Put in password and it goes back the first page asking you to log in..Ian the boredVersion: 5.0.9

Cannot loginToday I find that I cannot log into my account anymore. Tried resetting the password, but it still redirects me to the login email page repeatedly..JzcfdhhsjsfxnnVersion: 5.0.9

I can’t log into my account for WonderlandEver since the new update a couple days ago, I can’t login to my passes ever since Wonderland switched to 6 flags for their app.TwelveyearsgoneVersion: 5.0.9

Can’t loginSince the update, I’m unable to login. It accepts my login credentials, but then loops back to the login screen. It was working fine before the update..Hunny99Version: 5.0.9

App useCan’t login. Unbelievable. Tried several times.TtheawesomeVersion: 5.0.9

Stuck in a loopWas re-directed from the Canada’s Wonderland app to Six Flags app, and what a horrible experience so far. Seems like there is a known issue with the login loop but no mention of this directly from Six Flags. When will this be fixed..AShanghaviVersion: 5.0.9

Won’t sign inKeeps kicking me out every time I sign in. I put in my info and it acts like it’s loading and then sends me back to the sign in screen.MsheathtfeathrVersion: 5.0.9

Unable to loginThe app has a bug. As a Canada user, I am not able to login my account in app. It jumps back to login page whenever I entered the correct password..Relax_&ChillVersion: 5.0.9

Worst App to downloadI downloaded the app. Because Canada’s Wonderland app has removed and told me to download Six Flags and when I did download. I entered my email address and my password and it pull up my account for Canada’s Wonderland app. The Six Flags app keeps on kicking me out and telling me to renter my login. It’s really annoying and frustrating please fix the problem..Vikkie 87Version: 5.0.9

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