Lyft Customer Service

I’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it.

Overall, decent app with decent performance but whenever you go to leave a tip & say your card was still locked or it had the tip selected with one of the multiple choices already without you realizing & your card is locked or you dont have enough in your account it will not let you use the app to book a new ride until you “pay off the balance” but by then I gave my driver a cash tip since I did not have enough on my card to cover the tip plus not realizing that I would have to pay the tip twice no matter what if I wanted to book any future rides again through the Lyft App. I tried to suspect the transaction through the app and had few options as to why the amount was wrong but it would not refund me back my money besides $1.12 or how much ever cents for “adjusting the ride payment” so was very upset and disappointed once that happened and couldn’t get it resolved at all. Besides that nothing bad to say so if at all possible they need to change that setting and if the transaction doesn’t go through for the full amount then it just needs to start over the payment options not freeze your account until you pay off that balance when in reality the ride was already paid for it pops up after you get dropped off to rate your driver then tip them so it froze my account over a OPTIONAL TIP! I find that very upsetting & yall lucky to of gotten 5 stars from me STILL but like I said outside from that I’ve had zero issues.

I will never ride with Lyft again after today I had the worse experience ever. To start off I ordered my Lyft app around 7:45Am to get my kids to school, Now they don’t have to be to school til 8:15 so I ordered it early enough to give them time if they ran into any issues so the Lyft App said the Lyft driver would arrive in 6 mins after after about 15 mins of waiting I called the Lyft driver to see what was going on because he was stuck on the app wherever he was for like 6 mins so when he answered I asked what was going on and he goes on to tell me that he was dropping his kids off and he should be here in 6 mins ( which it sounded like he was lying about that ) so I cancelled the ride and requested another ride so the app then tell me this guy would be here in 7 mins after about 5 mins of waiting I noticed that he wasn’t moving from where the app had him designated so I called him and he never answered so I cancelled again after I tried to call Lyft to talk someone that could help me figure out what was going on but there is no Lyft customer service number the only number I could find was for a Lyft gift card. I can’t even explain the anger I’m feeling right now I had to call my girlfriend, who had to call off work to get me and now I’m gonna be late to work which I have to get older people and take them to doctors appointments and Dialysis and my kids are gonna be late to school. Now I know for a fact Uber would never do this and I will for sure never give Lyft my business again

First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE782" to get $25 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!! The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver. The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!

I have used Lyft for several years and I think that based on that alone, Customer Service should go above and beyond for people that have been using their app and their service for quite some time. On December 23, I had a driver that canceled a ride during a stop and I wasn’t even taking long time to go into the store. I was actually able to go in and come out very quickly. I noticed once I got into the store that I got some type of notification asking if I was OK but I ignored it. What had actually happened Was the driver canceled during the stop without my knowledge. He did not try to come into the store and get me. He did not try to contact me. He just canceled. My coat was in the car and I tried to contact support and Customer Service in order to retrieve my coat and I kept getting delayed responses. Not only that, but I was told that I would be charged to have my coat returned to me. I understand that there are cases where people are in a rush and they get out of the car and leave things, but this was not the case. The driver canceled the ride while I was still within the allotted timeframe. I was told to come back to Customer Service in a week to see if they could help me. They said that they could not help me any further because the driver does not have my coat and that they would not be able to compensate me for my coat or at least give me a credit for the equivalent of what my cost which is $40. This is a terrible policy and should not be used in cases where it is not the passenger‘s fault.

Some how Lyft app pulled up a different address than the one I put in which was my home address. The text from Lyft that was sent to me stated that they was coming to my King Richard Road address!!! Not sure how that mix up happened but thankfully the driver was nice enough to work with me to fix the issue. The doctors appointment was very important for me so I was so thankful that she went out of her way to help me. My bank first denied my payment to Lyft because they thought it was a scam alert and then Lyft canceled my pick up and this all happened 10 minutes before I was to be picked up. I was so upset because my appointment was very important. I had scheduled the ride several hours before and for Lyft to notify me 10 minutes before I was to be picked up was so stressful to where I was crying to get things straightened out with my bank and then had to reschedule my ride causing me to be 15 minutes late! Thank God my doctors office was willing to let me be late. Also, the app is hard to understand because I can’t figure out how much I’m being charged for the rides. I’ll have to try and read the app better and hopefully I can figure it out. I don’t know if you like feedback or ideas that may help with the situation I had endured today, but maybe if Lyft could give customers a heads up that their payment wasn’t approved much earlier than 10 minutes before their ride would sure help things to go much more smoothly!! Otherwise so far everything else seems to have been good!! Thank you!!!

So, idk why but Lyft will give me a ride and the person will be in the middle of a ride. 🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️ People go to work at 7am to 8am why in the world would you have someone take my rides around that time??? If anything that needs to be a feature that I can turn off at will I couldn’t be getting a Lyft driver that’s already driving someone somewhere! I also will pay more for a quicker ride and Lyft would literally give me someone who’s 11 minutes away. What’s the point of paying more for a quicker ride if I have to wait 11 minutes for them to get to me. So, I’ll cancel and choose a less expensive option and I’ll get someone who’s 3 minutes away…. What sense does that even make? Why not just give the ride to the person that’s already 3 minutes away. Then the price changes are weird! If I’m going to the exact same place everyday and I normally pay $10 to $15 to get there why in the world would I pay $44 dollars for that same ride??? Then they say it’s because of traffic and other stuff that 100% out of my control so I have to suffer because something that’s out of my control is happening… 😒 Then they say you can pay to keep the same fees. Why would I pay for that when my rides are normally the correct rates??? It’s just a money grab! They wanna charge you $44 for stuff that out of your control then tell you to pay to keep your same rates….

I get that things are tough with the lack of drivers now, but you as a company are failing to be the great innovators we all thought you were. The problem is drivers cancelling after holding the ride for extended periods. I almost missed my train today -- and lost the nonrefundable $500 for my class and $300 for lodging. That's enough to consider small claims court against the driver arguing breach of contract. The driver accepted the ride, held it for 15 minutes while he completed his existing ride, headed my way for a couple more minutes, and then cancelled less than eight minutes minutes out. Fortunately, a more responsible driver arrived twenty minutes later, AND fortunately I had built in some slack time (though almost not enough). I'm not sure what might be the best corrective action, but Lyft evidently charges a driver $2 if the cancel three rides in fifteen minutes. That's ridiculous. I'd recommend scaling the penalty against time between accepting and cancelling rather than simple cancellations vs time. And part of the penalty should involve a cumulative score that results in cancellation of the driver's contract for some period (at least 6 months to a year). Meantime, Uber may be handling this problem more effectively...and there are always real taxis until we let rideshares completely kill that industry. It's happened again. Guess we should have voted no on Ca Prop 22. As it is, it wouldn't make much difference if the ride companies *had* left the state.

I’ve been using Lyft for almost two years now and I must say I’ve some of the most awesome experiences along with the worst! On today, I requested a ride as usual and as my driver came 15 minutes later I walked outside and greeted him as I got in and out on my seatbelt. I acknowledged him a second time but as I noticed he was not responding and tapping on his phone mumbling under his breathe saying “this doesn’t make any sense”. I looked puzzled as he turned to look at me. So he says “you ARE going to tip right”. I asked “what do you mean by that”. He preceded to say again “you are going to tip me you know that”. I asked a second time “what EXACTLY do you mean by that?”. He began by saying “I came all the way from ——, and I’m going to make this ride worth it I’m only getting paid 3$.” SIR, neither is it my care or concern of what you’re getting paid because just like you are getting paid, I am paying with no complaint. I said “Well, to avoid any further complications or issues.. I’ll just get out the car.” The car was then parked! He proceeded as half of my body including my right leg was out the car... PUT THE CAR IN DRIVE AND STEP ON THE GAS dragging my foot thru the mud and then hitting dry breaks. I hurried and hopped out of the car and hopped up my step, ankle throbbing. He rolled down the window and proceeded to tell me about how people don’t care etc etc. So because of your employer “Lyft” not paying you how you want I deserve to get dragged in my own yard?! Ok Lyft I see you.

Usually no issue with the app or taxi dispatcher except the last time I used Lyft to go back home my hospital follow up specialist visit. I ordered a low sedan car like a Toyota Camry so that wearing large back brace and cannot climb into a suburban car. The first driver shows up in a high suburban wagon. I explain to him that the car is too high for me and I have a fractured spine and cannot climb into it. He acted as if he didn’t understand English and kept using hand signal thinking that I talking about my walker . I canceled the ride because climbing into would be unsafe for me. Cancel that ride and again specify for the next driver my limitations and request a low sedan car. I get a notification that I am getting a Mercedes Benz. The pic of it was also going to be an unsafe care for me and I was not looking for the most expensive car. I canceled that and attempted a 3 rd try. The pic of the 3 rd car was another Highlander type of high van. I ask the driver to please cancel the ride and told him I was hanicapped. This driver on the call rudely told « that is not my problem ». All the while I could find any way to report this to Lyft support for help. There is no place for free text to say this was a safety issue for me. I finally grabbed a low yellow taxi sedan. I found out the yellow taxi have apps such as Arrow and Curb. I hate to break up with Lyft. I have been a steady customers for many years. Please have a way for the rider to free text the unsafe conditions for us.

I have utilized this platform for transportation moreso since my car accident in 2020 in the winter Dec 27 I was mangled I slide on ice on a dirt rd and then went into an embankment! I seen 50 ft tall pine trees ahead of me and I couldn’t stop my car ! and my life flashing before my eyes I without a second thought unbuckled my seatbelt and jumped out of my car at the speed of 55- mph ! And then remembered nothing bleeding internally and helicopter flown to the nearest hospital! Then transported to Henry ford Detroit for surgeries! It’s been quite the journey for me I’m thankful to be alive today!!! Ty Lord 🙏🏻 it’s been rough not having a vehicle for 5 years now! And I’m looking forward to getting insurance on an older Kia I just bought today having reliable transportation again! But I know I’ll still have to use these services from time to time I also think the prices are fair ! And not overpriced to the point I can’t use the services or afford it ! So I really appreciate that part ! especially because of the inflation and costs on basically everything has gone up!!! I recommend Lyft for reliable transportation to my family and friends🎯🎯🎯👏👏👏!!! 👍✅ ~~~ Respectfully & honestly written review regarding Lyft transportation -happy & thankful customer ; Rachel . “ I hope this helps explain why this company is so important and reliable as well as explain how life can change in just a blink of an eye take care & God Bless you All 🙌 🙏🏻

I don't usually write reviews, so the fact that I took the time to write one should say a lot. I have been an avid Lyft user for the past 3 years. At first it was exciting to have this new, affordable platform for people to get around more without having to be subjected to MTA ( I live in New York , anything is better than MTA ). Overall it has been an okay experience. Obviously within the past year and a half , COVID has played a big part in their services. But now it has come to a point that LYFT is no longer , the affordable safe platform it started out as. First of all, the priority rides & wait & save options are basically the same thing at this point. You think you're saving when In actuality, you still wind up paying the extra money if there's traffic or if the driver takes the wrong route. Driver's nowadays always take the longest route , or don't know where to go even following gps. I have had to guide my Lyft drivers on more than one occasion because GPS is incorrect. The main reason why I'm writing this right now is because I encountered an issue that has happened to me multiple times. Why doesn't Lyft update when there is a road closure. I paid for a certain trip to get me to work on time & because Lyft doesn't update , I was late because I had to take a different route. Not only that , Lyft does not have accurate location drop offs or pick ups. I really wanted to keep Lyft on my phone, but now I am going to definitely delete this app and I would not recommend this app to anyone. Actually I am going to recommend that everyone delete this app or never download it

I want to write a review in general about lyft. As a driver, I feel it is unfair that incentives are offered but with restrictions, those in which are beyond my control. I had a client who changed his route 2 seconds before arriving to his destination, which canceled my next ride and ended my bonus. I feel that was beyond my control and I was penalized. I also had a scheduled pick up for 4am. I got up, prepared/warmed up the car at 3am. I made it to the client 30 mins early and waited until it was time to log in. Soon as I logged in, they never sent the person to me. I waited another 10 mins and called lyft to see what’s going on, they gave the ride to someone else even though I was waiting outside the warehouse for 45mins total. So I lost out on time and gas to get to the client. It’s things like this that really disappoint me about Lyft. Prior to joining the company I was a professional truck driver for 8 years. I pride myself on being professional, on time, and safe. These incentives though it may seem small to most, means a lot to a person who is willing to drive 8 hours a day. The $10 could be gas for me to stay out a little longer to service the community. And what’s the point in having someone accept the scheduled runs when at any given moment it could be taken away and you lose not only time but the fuel to get to the client. And the fact that I try to communicate and explain my side to customer service, I’m consider guilty until proven innocent, and it’s very discouraging as a driver.

The negative reviews are for people that live in low key areas OBVIOUSLY there won’t be as many drivers as in San Diego California for example.. I lived in San Diego for over 25 years but now I live in Murrieta CA but still work in San Diego. Lyft is my go to for taxi service whenever I have a girls night out planned with my friends on a weekend . I prefer this over UBER because I have heard negative things about UBER but Lyft is amazing and never disappoints . The drivers are good drivers , kind and safe . If the ride says it will be there in 3 min but your not outside within 5 minutes then the ride will leave .. I don’t get how people get upset over this when a no show fee applies ($5) just don’t order the Lyft until your 100% ready lol common sense people ... it even gives you an additional 5 minutes on top of the arrival time ! Then people still complain ? Uh yeah I think the driver deserves that $5 for wasting his time . He or she must move on to pick up another passenger . You will have no problems if you follow this . Also make sure you type the exact address also helpful if you type in McDonald’s as well as the address instead of just 5634 Macklemore st. It’s just helpful for the driver . As far asThe prices.. they are a tad bid high but honestly I think it’s fair considering the ride comes to me within minutes.. I just wish this was around when I was in high school haha would have been sooo helpful . Don’t hesitate download today and add your payment card . It’s safe and secure :) hope this helps!

I have generally had excellent riding experiences with the app. In NYC the app generally offers a variety of rates based on wait times for a ride and type of vehicle. Tonight I could have selected a general rate of around $18 to my destination, but with wait time for pickup estimated at 17 minutes. Then for around $4 more I was offered a pick-up in just 1 minute, if I selected that option immediately, which I did. After I selected I was told my estimated time for pick up was 15 minutes. So I figured the car available in only a minute had been taken. Several seconds later the app found a car that was estimated to pick me up in 7 minutes. That car did arrive within the estimated time, but to my surprise after I got home I discovered that I had been charged the higher rate. The $4 difference will not break me, but these types of rate and wait time discrepancies seem to occur all too frequently. Although traffic can always be a factor in longer wait times in New York City, traffic does not seem to be an issue whenever I encounter these discrepancies. I have also been charged with cancellation fees at least twice when a driver failed to show up at the designated place, and did not offer me the courtesy of a phone call. I hope that Lyft will endeavor to improve its app and other systems to benefit the customer. Frankly, I have been using good old NYC taxi cabs more often over the past year or longer, because of taxis’ superior availability, reliability, and predictability. Maybe NYC taxis will now drive their chief competitors, Uber and Lyft, to improve delivery of customer service in this competitive market place. We will see.

Lyft continues to struggle with directions and maps in downtown Los Angeles. I’m sure many others from LA don’t blame the application and blame drivers individually for not knowing a better route and being more familiar with the local downtown streets. What is more realistic is that the application continues to provide poor directions for Downtown LA, often providing neither the fastest, shortest, or simplest routes. Instead choosing cumbersome directions for the drivers that provide little direction on the streets with multiple levels/choices, what lane they should likely be in (other navigational apps that do this help increase preparedness while operating a vehicle and thus limits rushed changes to not miss a turn and improve safety), and all in all annoying disappointment that over multiple years of advising drivers to better routes... to know that Lyft still hasn’t identified the variances in their recommended routes vs the actual routes and trends and create better routes for drivers in Downtown Los Angeles. The app functionality and user face is easy enough. Also I find that I’m more often paired with a driver >10min away when the app shows me multiple drivers on my localized vicinity. After quick cancellation because I entered the searching pool for those nearby drivers and I re-enter the request for the 3-5 drivers nearby and actually get a driver nearby. Seems like the queuing process could improve... I don’t mind waiting an extra 20 seconds to get a driver that’s takes more time to get to me than the ride will last.

I've tried other services-Uber for instance! The drivers are rude, if they see you are only going a short distance, they cancel you. All the fancy TV commercials about how the company is changing is a nice try. But culture is a very difficult thing to change. Leaders, board members and other employees must have known what was happening- the harrasment wasn't isolated- if it were they wouldn't be doing TV commercials to try to convince the world they've changed. Nice PR move - but it comes down to how drivers are treated by the company and how they treat passengers. Every time in get into a Lyft, I ask how they like working for the company 100% of the time they have great things to say about the company and their riders. When drivers work for both companies, they 100% of the time say they feel part of a team and respected. It's a very informal study. Try it yourself! I even recently tried a regular taxi. I was in a union city and wanted to give them another chance. The cab driver cussed at the other drivers on the road the whole 45 min in traffic. They wouldn't turn on the air conditioner in 95 degree heat. I was completely a mess by the time I got to my meeting. The car had no shocks and I was sick to my stomach from the motion. I gave the taxi industry another chance. It's the same as years before. Long story short, stand up for great customer service and give your business to a company that cares about their employees and their customers. Choose Lyft. Your money speaks loudly. Vote W your feet. Walk away from companies that don't understand how to treat customers or their employees.

The girls that drove me back to my house were top notch five star I can’t do it justice with words. I was having an extremely stressful day and in the five minute ride back to my house two girls that gave me a ride home had made me feel like I was on cloud nine. it takes a special person to do that I’m a combat veteran and my stress level goes through the roof and no counselor no therapist no fellow veteran has ever looked at me and said thank you for your service and theOnly feeling I had I was so glad and it will mess with you when you really feel like you did something good and thank God they were able to run around free and have a good life. So like I said it may be a little cliché maybe over the top but I’m OK today and that’s because I got into that lyft with those wonderful women! God bless them wherever they are. Please take two seconds to remember we still have troops in active combat situation’s.It’s not uncommon for us to do more active combat scenarios and because some guy at the desk said that it’s a top-secret mission they can’t tell their own mother even what they had for breakfast that morning . I don’t know why I said answer or are or why I’m typing this or what came over me but it did and I have to get it out and without question those two girls were the only reason I need to run towards the panic . These red blooded American’s need our support and never forget to be the catalyst in your own lives… I hope these young girls are resssured andthat they know that I’m not the only one who will make sure they can live their life they wanna want to and that they never have to experience the earth shattering moment

I have recently started to see flaws in Lyft. Like today, I got off work SO TIRED. And I requested Lyft with the last bit of money I had in my account.... and the Lyft APP had glitches! It was showing me the driver was on its way but as she was getting closer she started to turn around and go the opposite way! The car looked lost but also like it was glitches in the app. But once it said the car was almost to me (10 mins later when they first said 3mins away) then the car stopped at a location that I was not at! And I walked a little to look for her! But she was nowhere to be found! So she left and they charged me! I was mad but did it one more time because I needed to get home! But it did the same exact thing, the car wasn’t at my location but the driver said he was, on the app and left me Again! So they told me I wasn’t eligible for a refund! They charged my card twice and it wasn’t even my fault it was the APP. And I was trying to tell them that. So I had to spend my last couple of dollars on the last try and a new man came out of nowhere and said my name and it was the new driver BUT the app didn’t show that he was here! So Lyft I need you to fix this because you guys are taking our money for NO SERVICE being provided! I have never used Uber, but I’m going to. UPDATE: so I’ve recently used Lyft again( after not using it in over a year) and I don’t know if it’s me but... Lyft has gotten way more expensive! When I used to use it, it costed me $6 to go across town. And now it costs me $10 to go a way shorter distance! Which is probably only a mile😡 I really don’t like Lyft. I’d rather catch a bus.

Hi, I have only ride shared about 6 times and always thru Uber. Going to the airport to return home showed an Uber fair over $30 more than when I arrived, about a 40% jump. That prompted me to get the Lyft app and check Lyft rates. They were much closer to the Uber fair upon my trip arrival (from the airport). I chose the longer wait to save money and had alloyed 60 min to travel what google maps said would take 26 min. So I was content to wait 15 min for John to save some money. I went to the curb and was locked out of the building, Air conditioning, and WiFi. John pulled up and lamely told me that he wouldn’t be going back to the airport because there was big delAys, but not to worry, O wouldn’t be charged. He drove off leaving me dumbfounded. This was my first experience with Lyft. Unsatisfactory. I scrambled to try to bring up Uber or Lyft to request another ride. Without inside WiFi and because of the delays in John’s cancellation taking effect, I was getting stressed about getting to the airport. Good thing Jean, redeemed the overall experience, somewhat. Wish he had an easy pass to get thru the parkway pay terminals, but he got the job done and helped me understand that John would not have know. Where I was headed until he got to me. I was wondering why he bothered to come to me and why he accepted the ride if he didn’t want to go to the airport, and why he didn’t just call and cancel so My time was t wasted. You’ve got room to improve as a cancellation like that never happened with Uber. But never had I reall needed a ride like I did today. My parents are too old to drive to or from the airport. V/r, Dave M

I was having trouble getting the app to load so I went to see if it needed an update. One was available so I updated it and then proceeded to schedule my ride. The scheduling process went perfectly fine, then the app just stop notifying me of anything. I scheduled a ride for 1:45pick up. My driver arrived 10 mins early and the app never even told me he was there. I kept refreshing it, trying to see the drivers location and all it would say is driver is 9 mins away, when he was already sitting in my driveway. Luckily he was kind enough to wait, so when I got in the car I tell him why I kept him waiting and apologized. We drove for 15 feet before the app ever acknowledged he had arrived and I was at my destination before it realized I was in the car. This isn’t only extremely inconvenient as I was going to work. It is also unsafe, what if I needed to notify the app of trouble. Luckily the waiting fee was waived, idk if that was his choice or if it was automatic due to the glitch. But 10 mins before I scheduled is a lot of time when you’re trying to get out the door and when someone is waiting for you. This could have gone way worse for many reasons, this update needs to fixed immediately

You cannot contact Lyft when you have a problem! This morning I had a nice Lyft driver take me to my bank. After she dropped me off the app chimed. I look and they’re sending another driver to my home! I messaged her right away that Lyft already took me. A minute goes by and my phone chimes again! They’re sending yet another driver to pick me up! I text again that I’m already delivered. 5 times it happened! Then I walk to the supermarket a block over and do my shopping. When I finish I send for Lyft The app wanted to not use the address where I was so I overrode it and typed the address in. Then my nightmare of getting picked up started. 3 drivers went to the next block and 3 of them were pretty stupid drivers. I contacted each one and told them I’m at the Smith’s supermarket, but they each said I had to put in the correct address (I did at the start). All of them cancelled 😡 finally I get a driver who is hip to Lyfts malarkey and he came right away to get me. Just so you know-I was a taxi driver for over 20 years and those 3 drivers who cancelled won’t make any money at all. The driver who picked me up will make lots of money! I bet Lyft is going to try to charge me for all their attempts!

Lyft has absolutely been a vital service for me. I don’t drive, so most of the time I use public transit or I’m walking. Lyft has come in handy on so many occasions when I’ve needed to get some place quickly. Most of the drivers are courteous (too many of them play music that is not to my taste; fortunately I’m usually not in the vehicle long enough for the “music” to make my ears bleed). I hate the fact that quite often when you need it most - such as during inclement weather, or when the T is having major problems - the rideshares jack up the prices. I get it - supply and demand - I understand; still don’t like it. Perhaps it balances out though, because some of the rides are ridiculously cheap. One improvement I would like to see Lyft make is giving riders the option of the type of vehicle they would like to request. As somebody who’s mobility impaired, sometimes the higher larger vehicles are difficult for me to get into. An option that allowed riders to select either a sedan, an SUV, or no preference would be helpful. In closing, Lyft is a great service, it’s a necessary service, and I’m glad it exists.

Haven’t use Lyft in probably a year and a half or more. I added my new card after updating the app since I haven’t used it within five minutes a driver was lined up to pick us up within eight minutes we were picked up had us home fast quick and easy even in rush-hour traffic!! Very impressed. Will always recommend Lyft over Uber any day. Cheap fast and painless. However the reason I stopped getting Lyfts was because they slowly kept rising the prices up and up to almost double and even triple when I first started using it months before. Now that was almost two years ago but after five months time of each time going to and from the same places it going up a dollar or two each and every time I used it. Traffic had nothing to do w it because some days it was little over a lot less traffic and like I said back and forth to the same place every few days or every week or more. That was a big red flag in my book but then again who am I to Lyft? Just another common peasant cockroach. My business means nothing to them in the grand scheme of things cus there is always another poor sucker around the corner or even next door

My request kept getting cancelled repeatedly today for a long distant ride within a few minutes prior driver’s pick-up arrival from my home in Philadelphia to JFK airport in New York. I heard a few of Lyft driver’s honest thoughts on they operate the platform via driver’s perspective; they tell me that a rider’s destination request doesn’t appear on drivers’ end until it’s accepted or met their customer in-person. Today, after multiple of ride request cancellations, one of the drivers who barely speaks English literally met me and politely denied my request due to his recent surgery treatment in the lower side of his stomach. I understood his struggles with no knowledge of English at all since I don’t speak his language at all as well, which is Spanish. He was kind to me and sincerely guilty for not allowing to drive me to the airport. Consequently, it took over 30 minutes to meet the right driver. I never worked for Lyft nor Uber before, but if this case is true, then I hope Lyft improves this minor flaw by revealing a rider’s destination request to the Lyft drivers to help them decide for the customer’s request in order to avoid further stresses and conflicts to ensure better quality of Lyft service. Best, Saleh A.

Use my code DANY02991 to get up to $40 off on rides! might aswell save all the money you can (:

Lyft prides itself in being very driver friendly which is a great thing. However, they neglect to let the passengers know that the passengers get rated for each ride as well, and the score is not available to the passenger. If you read the drivers’ forums or twitter, apparently the passengers can be dinged for slamming the doors, requesting a short ride for which the driver has to travel far, or not tipping in cash All this is extremely subjective and the worst thing is that you just never know that you get downgraded by someone and for what. The result of a lower passenger rating is a longer wait and poorly rated drivers. Of course, taking care of the drivers and making sure they are protected from the abusive passengers is admirable, but as a passenger i have mixed feelings about being rated while being the one who pays and enables this service. Every time i get into the car, I don’t dare ask to lower the ac pr open the window for the fear of getting downgraded. I am also paranoid about closing the passenger door as smoothly as possible. In short, this service is geared towards the drivers’ experience. The whole concept of rating the average paying customers for each ride is bizarre. Also, the drivers tend to mark the stop way before they get to the location or park somewhere out of the way, and the passengers don’t get any refunds for wasted time if the driver drops the ride, unlike the drivers who get a small reimbursement after 5 mins of waiting.

For Lyft shared, when driver have picked up two riders, early drop off rider and later drop off rider. 1st example, later drop off makes a mistake or change their mind, later drop off need to change the destination (because it is totally opposite direction) later drop off needs to end the trip early but the app cannot be let do it. The driver needs to keep going to drop off early rider first and then complete the later drop off rider trip. It is impossible to let rider to wait because rider may need to call a new order. On the driver side, driver cannot cancel the trip, because after picking up, driver cannot cancel the later drop off rider, if driver cancel the trip, it will cancel all riders trips completely. The only way that is later drop off rider needs to cancel the trip by their app. What will happen? Their fare will be $0 and no number of count ride to driver. App will count one pick up only instead of two. It is very unfair to the driver because once the rider cancel the trip, it will not be counted to the driver. There is no way to complete the later drop off rider by driver’s app. 2nd example, driver wait 5 minutes already after arrival, rider get in his car. After driver start the trip, rider change their mind and cancel the order. App will not count any money, it will be $0. It is not driver fault, why there is no cancellation fee or completed trip fare to driver? Driver driving distance mileage and time are their costs, if rider cancel the trip in any situation, it will be $0. Why?

I use Lyft pretty much every day, sometimes multiple times a day. As a legally blind person, it’s the only way I can get around since my area lacks public transit. I’ve noticed that Lyft’s navigation system is very bad. On my normal commute, I regularly have to tell drivers to ignore Lyft’s directions because it tries to make them drive past my work building and then drive some extra distance through one way roads just to drop me off on the other side. And there’s no way for me to fix that in the app even though I take that commute practically every day. Today, on my way somewhere else I regularly go, it turned a five minute commute into a 35 minute commute by giving the driver terrible directions. It thought there were roads where there weren’t any. And this has happened to multiple drivers in the instances where I have to Lyft to this location. And I know it’s a Lyft-created issue because when my fiancé drives us, Apple and Google Maps both give us the proper directions, and it’s fine. Today, Lyft even tried to charge me for the extra distance and time despite that being an issue of their own making. It felt very scammy. As someone who uses Lyft regularly, these experiences have soured me to the app enough that I’m planning to look into the performance of alternative apps.

Hi I was charged twice for each ride I took for work $320. I have tried to reach out to customer service on the app but that not an option on my device. The charges have been pending on my bank account for days and Lyft pending charge notice say this should only happen when you are opening a new account or changing banking information which I have done neither. I have two Lyft auth holds for 0.73 and 0.60 which follows with duplicate charges for each ride I took that day totaling another $188. Can you help with this issue and also tell me why the app on my device does not allow me to connect to a customer service rep via chat. The hold should of been released once Lyft took their original payment $189. instead the have hold on my account for payment they have already received as if I took another trip. There’s no way for me to contact anyone from Lyft to dispute this issue because as I stated there no option to contact customer support under the help section on my Lyft app nor is there an option to contact support under the individual charges. They rounded my trips up for the whole day, charges me than charge for each ride individually and placed hold on my bank account. It looks as if my account was reset because after the rounded up fair they took from my account there are two auth holds for 0.74 and 0.60 these are the holds placed on an account when the account is just opened. Also previously before this I have been able to contact customer support via chat.

I’ve had a few times where the driver showed up at the wrong location and I’ve had to pay the cancelling fee. The worst was when one morning outside a club, I was waiting for my driver. Three came and went. I reached out by text but the drivers never replied. I then noticed that the GPS was f’d on the app and had the drivers going to a completely different city than the one I was at on the map on my phone. Finally got a driver and the guy told me that night the system was messed up. Fine, fine, but when I asked for my money back and showed a screenshot of how the location drivers were going was different than where I was shown on the map, they said I still had to pay the “no-show” fee even though it was the drivers who were no shows. They finally agreed to give me a ride credit for one of those rides but not all. I don’t even want the ride credit because I no longer trust Lyft. Not just because of that one time. One other time a driver was clearly in the map at the wrong location when it was pouring down rain (had no umbrella-hello LA) and after I texted the guy and told him where I was exactly, he said he was on his way. Waited until the wait time ended and took off and charged me a cancellation fee. Lyft did give me a ride credit that time but the credits are not easy to navigate. Would be amazing if the app worked (location/GPS), customers weren’t screwed because of app faults, and if credits were set up as an add-on option with your next ride purchase.

Decided to Lyft a try for scheduled pickup at 4am for the airport. Lyft had a $100 guarantee with it. Made the scheduled pickup two days prior and got a confirmed driver. Checked to make sure there were no problems each day. Same driver confirmed each day. Checked again at 3:30am on the day of travel - still confirmed. Checked at 3:53am to see how long until the driver arrived. It took a couple seconds for the info to load and it said driver cancelled, looking for drivers. I waited until after 4am and the app was still looking for drivers. I had to wake up a relative and have them drive me the 1.5 hours to the airport. I whole purpose with a scheduled driver is so I would be looking for a driver at 4am, when none are available. After getting to the airport, I was told there was not a guarantee until I provided a pic from the app. Then was told it would have to be escalated. That was over a week ago with no response from Lyft since. They did offer a $5 credit- ridiculous. LYFT should not offer scheduled rides if they cannot follow through with the promise!!!!!! Also follow through with you guarantee. LYFT is fine for getting around town BUT never rely on them for an important ride. Totally unreliable!!!!! should be a zero star for that trip. Worse part I can’t even rate the driver that left me stranded!!!!!

I’ve been using Lyft for the past 5 years. Prior to the pandemic, I had no issues. Two main issues I have with Lyft now are their poorly implemented mask check process, and that ever since March 2021 they have suddenly gone from having immediately available nearby drivers to now matching you with drivers still dropping off another person (which adds extra travel time). I have had drivers cancel on me twice without picking me up by using the excuse that I wasn’t wearing a mask. I assume this is an easy way for drivers to cancel without receiving a penalty. This automatically makes the app request a photo of you with a mask on, but also marks off your account as having done a health violation anyways. You also receive a notification that if you continue to receive these marks off, that you may get temporarily banned from Lyft. Due to my job, I am always wearing two masks, and it is tiresome receiving these unjustified violation notifications and threats to get banned. Lyft has made it so that as the rider, you are guilty until proven innocent, and even if you do reach out that you were falsely accused, they sometimes will and sometimes won’t remove the red flag on your account. I’ve decided to switch to Uber which has provided more available drivers and has an app with additional features that Lyft doesn’t have. The company is unwilling to make changes or provide consistent customer support despite multiple feedback and has thus lost my business.

I used to use Lyft exclusively a few years ago, but I took a ride with them, and my Lyft driver sat in the parking lot after dropping me off, and I stood there talking to a friend watching him, wondering why he was sitting in the parking lot instead of leaving and he took a long time and I didn’t have any idea what he was doing, but apparently the sweat for my cup the outside ice, the sweat for my cup got on the seat and without even saying anything to Me he actually wrote a review. I wrote a complaint to the company and they hit my card for $20 without even discussing it without even letting me look at it without it and I was right there and they just summarily hit my card for cleaning fees because he made a disgusting accusation in there. I am standing there with a dry pants. I’m a grown woman. I’m not elderly. There would be absolutely no reason to suspect something like what he said it was humiliating. It was disgusting and it was wrong and I stood right there. He could’ve at any time come over and asked me to come look at the seat or anything. He never did. He was lying to get his car cleaned when I complained to Lyft they refused to give me the money back so they let that accusation stand that complaint stand so I went to Uber. It’s only because Uber did something terribly ridiculous about charging me for a ride. I didn’t take that I’m back so we’ll see how it goes.

Today, my husband and I were going 5 miles away. We could have used a car on this app for around $11, however, we decided to use the bikes as we’ve been seeing them all around the city, and we figured it was a more economy Way to travel better for the environment and better for our wallet. It turns out we were charged over $70 for a short bike ride. There was no warnings, also when we went to lyft to explain the situation, they didn’t care at all. I contacted them on every social media and they failed to work something out with us in anyway after we have taken hundreds of car rides on both accounts. Tell me how this makes sense they pay an Uber driver $9, to use his car, his own gasoline, his phone, his time… the profit about the same, for being a system.. just that a system. that’s literally all they are. Then you use an electric bike that is a product they invested in you simply move the bike from one location to the other and use a little bit of electricity. It’s better for everyone that way, but lyft decides to charge you literally a dollar a minute. This company is completely immoral. They don’t care about you at all and I’m surprised I’m saying this, but they are actually worse than Uber… Uber, who is always willing to try to keep their customers happy and loose just a little bit of profit. I’m never using this app or service ever again in my entire life. Neither will anyone in my family. Thanks for nothing to one of your long-term customers who will never return.

Lyft used to be a great app you could depend on. I hate to say it but they’re going downhill and I recommend what’s best for people who want to have good experiences. Who want their time, money, and energy to be worthwhile. I can tell you now Lyft won’t be that for you unless your getting a ride somewhere and even than there has been some unnecessary issues. But my complaint is within the bike industry that they’ve invested in and partnered up with Divvy. They have this day pass where they aren’t so specific with how to apply it once you buy a bike, what bikes you can and cannot use it with and their emails are very short and brief once your purchase the bike. This bike is NOT WORTH your time if your spending a lot of money on it. You shouldn’t be OVER CHARGED, that’s just not right! Sometimes when I tried getting a bike it would unlock and it would be so HARD to take off the bike rack. Then It would lock the bike back up immediately and charge me and never issue a refund. The CUSTOMER SERVICE IS VERY SLOW and I don’t know how many times I have to ask for a supervisor before they end up getting them on the line. I mean that’s TERRIBLE CUSTOMER SERVICE which causes you to lose customers. I really wish I didn’t have to give this report to Lyft but after the past week they deserve it. Be very AWARE and try local areas and companies that are starting to rise up they are going to be so much more helpful and better than Lyft or Uber. Have a nice day everyone!

Rider beware. I should have just taken a taxi. After an uneventful ride to the airport, where I was dropped off at the center one of the most highly surveilled places in all of America, I was charged a steep “damage fee” for supposed injury to the car door . . . 12 hours later. If you’re going to commit fraud, at least do it away from the cameras, and don’t wait several riders later. I raised those issues in a complaint to Lyft’s customer “support,” as well as the fact that the damage notification included “photos” that were in fact just those little broken image icons. Lyft did respond, asking for more information . . . in the middle of the night. When I didn’t respond promptly, being asleep like a normal person, they closed the ticket, 10 minutes later. I followed up nevertheless, the following morning, at 5am, like a desperate person. No response since, two days later. It was hard enough to even get a response in the first place. On their website, Lyft directs the rider to respond directly to the damage notification email—which has a “no-reply” email address that dumps responses in an unattended inbox. It took a journey through multiple decision trees on Lyft’s website to even figure out how to submit a complaint successfully. Am I salty? Oh yes. Was Lyft fundamentally a Faustian bargain? Oh yes. Spare yourself the contract with a dishonest company. Just take a taxi. It might be a bit more expensive up front, but it will save you in the long run.

I’ve been using Lyft for at least two plus years now and I’ve had some good days and I’ve had some bad days. I love how Lyft gives you the option for a wait and save because it saves you a few coins and gets you to your destination just as fast as any other ride. What I am concerned about is the fact that when you schedule a ride for a specific time the driver is not there. I could be on my way to an important appointment early morning or catching a plane at the airport so it isn’t fair to the riders that we have to be late if we took the extra precaution to make sure we are there early or on time. I’d recommend to Lyft that the drivers have a “safe zone” just how us riders have a “5 min courtesy” time rule. The safe zone shows that once they have arrived at the destination they shouldn’t be able to leave a certain radius within the riders pickup location. I had booked a ride for 6am sharp and my driver decided to leave almost 10 mins away and never canceled the ride for me to be able to get a new one. If I were to cancel the ride I would have been charged a fee which isn’t fair. I paid my ride I was ready on time at 6am but here I am wasting time because my driver thought it was okay to leave the pickup location to “pick up something from his apartment”. At least that’s what he said when I called him smh.

Lyft asks for my ID to verify account when I needed a ride which is fine because I have it. But then it kept saying that it wouldn’t go through even though I put the card within the four corners of the camera as it told me to. I even did front and back MULTIPLE OF TIMES and it still did not work. Ended up saying that they needed to look over my account and to contact customer service but when I pressed that option it only brought up the fact that I can send a picture of my bills like dude that’s not customer support, do y’all even know what customer support is smh. So now I couldn’t even order my ride and was late to work. Then later on says that they verified my account and I was able to order but when I tried ordering a ride again to go to work the next morning, ITS STILL ASKING FOR A ID THAT IV ALREADY GIVEN THEM!! this is rediculous. I tried finding a way to talk to someone and there’s literally none. I don’t understand how yall don’t care about customers to be there when they need y’all and fix issues yet we’re the reason why y’all are even a functioning company because of OUR money. Not caring about loosing customers is beyond dumb and at some point gonna be a issue when most start to switch over especially when Lyft is getting worst over the years and people are already starting to leave. The fact that we rather go to Uber and spend more money but for better service speaks loudly about how sad and sucky Lyft is. I’m definitely uninstalling. Y’all need to do WAY better.

2024 update: just wasted an hour waiting for drivers who either sat in 1 place, turned around, or were way too far away. Tried 6 or 7 times. This app is the worst Every time I use lyft I have some kind of major discrepancy between estimated and advertised times and actual times—whether that be issues with wait time for a driver or trip duration, their is always something that seems to take much longer than promised, even when choosing Priority service. Quite simply, I use lyft when I need to be somewhere quickly, but lyft has only gotten worse and worse with time accuracy. I finally had the worst ride ever—50min to get to a destination about 60min away by subway BUT INSTEAD only got to what would have been 18min away by subway in that 50min. I literally had to hop out of the lyft and get on the subway to improve my chances of not missing my appointment. This happened because of a combination of factors—the driver did not use common sense problem solving in avoiding stand still traffic and and lyft consistently advertises its estimated times in an inaccurate manner compared to uber or google maps IMO. I tried to get a refund for this ridiculous and expensive $50 ride but accessing a person via support is so convoluted—I even got a Server 403 error when trying to submit my message form. I ended up jumping through hoops and needing to send many screenshots to askLyft twitter—where I was awarded a measly $5 discount credit on my next ride. I will never use this app again.

I had been generally happy with Lyft, and the Lyft app. I like to preserve my privacy, and chose Lyft because of some exceptional sketchy behavior of the Uber app. It would not allow me to delete it from the phone. It kept re-installing itself and I had to resort to wiping my phone and selectively reinstalling apps to keep it off my phone. I set all apps so that they cannot track me unless the app is active. Yesterday I happened to be at the airport, the Lyft app was not active or running, but it still sent me a notification recognizing that I was located at an airport. That means the app is tracking me when I explicitly set it so that it would not track. That is totally unacceptable and I have reported it to Apple. I have now set it to never track. I will be at the airport in a couple of days with no need of the Lyft app, so it will be off. If it notifies me that I’m at an airport, I will have no recourse but to just delete the app and only install it when I need it. The app says it might track the user even if off, Which might be acceptable if my phone was set to allow that. But it should not be able to track me if I’ve explicitly put my phone settings to prevent app tracking. What a violation of privacy! Upon another look at their privacy policies, Lyft is a privacy nightmare. But it should never be able to track me if I’ve set my phone to disallow that. I am very, VERY disappointed in Lyft.

I had a terrible and frightening experience with lyft. To begin with my uber was 30 minutes late to pick me up and the time just kept on moving. When i finally got in the car lyft had notified me that my driver was deaf which at first did not seem like a problem. It is important to remember this was my first time in that state I was in by myself. When we set off i was on the phone with a friend the whole time. We realized that he was going the complete opposite direction of where i needed to go. I tried getting his attention multiple times. Showing him my phone to where I needed to go to which i got almost no response everytime. All i got from this driver the whole time i was in the car is “gas is expensive”. He ended up dropping off not 1 or 2 but 3 food deliveries before heading to drop me off at my original location. You can imagine how frightened I was as a 17 year old girl at 9pm not knowing the city but knowing he wasn’t going the route the map had laid put. After i finally got to my location i realized they charged me almost 3 times as much as I should’ve been charged for my original ride because I stayed in his car for so long. I emailed anyone I could and spoke to multiple representatives who all refused to give me a refund and simply said I had to pay for the whole time I spent in his car. I hope this reached someone important because this is still something I think about today and always stray away all of friends and anyone I can when they say they’re gonna take a lyft.

I’ve used Lyft many times before—mostly because they’re sometimes cheaper than Uber. It’s always been fine enough for me since I go from point A to point B just fine. But the second there is an issue, just know that Lyft will be of no help at all. My last ride with Lyft happened as when I got out of the car to get the luggage that was in the trunk—he drove off. The driver was chill the whole ride and honestly probably a great person and just forgot that we had put luggage in the trunk. We immediately tried to get in contact with him after he left (which Lyft limits since your ride is technically over). After we let him know that he drove off with our luggage he came back super fast which was nice. However—what was not nice was the $20 charge Lyft gave since he came back to return the items we couldn’t get because he drove off with them. After typical AI tech support and agents who couldn’t help, we were just told that the charge was nonrefundable even though the items weren’t lost (they were accidentally taken) and the “gas fees to cover the distance” was the same as our 30 minute ride even though bro had to only drive like two blocks back to give us back the luggage. The driver probably made an honest mistake—but the utter bs of the tech support charging us for his mistake was wild. Out of sheer pettiness I will never use Lyft again. I hope he enjoys that tip that was the same cost as our entire ride. :”)

I have used this app for years. It used to be my main source of transportation so I have had plenty of opportunities to compare over time. I just had a ride this morning in one of the dirtiest cars I have seen. The seats were the only thing, thankfully, that were not filthy. Food crumbs on the floor mats, stains on the dash and middle compartment, dog hair on the floor mats, the driver unpresentable with his pants barely hugging his hips (crack shot) with food crumbs on his pants, matted up hair and thank God he at least did not have BO. STILL. Is this a game to you all? You underpay your drivers already. So now, you must underpay them to the point where they probably feel as if it is not worth it for them to keep their car ls CLEAN and presentable for the riders. That is a health hazard and poor customer service on the driver's part. It is gross inconsideration for rider's experience, comfort, and service. Are there no occasional inspections that you guys perform to check in to on the driver's cars for cleanliness standards, car safety measures: functional breaks, lights, seat belts,(etc)...? You should. I have rode in too many "clean" cars, squeaky brakes cars, and ones where the seat belt was not as functional as it should have been for me to ever want to use lyft regularly again. You all do not care about your drivers car hygiene practices, or your rider's safety, experience, comfortability clearly. Pathetic.

My daughter forgot her iPhone in a Lyft. After a lot of difficulty I found a way to send a message to Lyft. I had the receipt number, driver’s name, license, car, pickup & drop off addresses, time of both. I was contacted and thought the phone would be restored soon. Then Lyft found out that I was the mother, not the rider. Suddenly they could do nothing My daughter must be the one who contacted them by phone or email. Since her phone was in THEIR possession, this requirement was preposterous. She occasionally borrows a phone from a gas station or grocery store to call me to check the status of her phone. Those calls were very short, with the owner of the phone graciously loaning her the device and minutes. She couldn’t spend lots of time on those borrowed phones. Finally she went to a library to email Lyft from there, but in order for her to use the computer, the system needed to send a confirmation to her phone!! End of story. Yet Lyft continues to insist that her mother can’t communicate about the lost phone, can’t help to arrange for the driver to meet my daughter at the same pickup point as the day the phone was lost. The driver knows my daughter from previous rides. When we called the phone, early in this fiasco, the driver picked up. But since my daughter wasn’t on the call we couldn’t arrange a transfer of the phone from the driver to my daughter. Uber handles this sort of situation so fast and efficiently. Lyft’s rules are impossible!

I began using Lyft many years ago because it was a step above Uber. Drivers were more professional, and the vehicles were better maintained. Over the years, however, I have inexplicably accumulated around four or five negative reviews out of 333 total rides. I go out of my way to be courteous, prompt, and professional with drivers. If drivers want to chat, then I oblige. If drivers want silence, then I oblige. Sometimes, drivers make off-color remarks. I let those slide because I want drivers to feel accepted and comfortable around me. Yet, every one or two years, Lyft abruptly sends me an email out of left field threatening to close my account if I receive another negative review. In every case, I am completely bewildered as to what I did or said to merit such an email. When I ask what happened, there are no details shared with me. I am getting sick and tired of being accused of wrongdoing and threatened. That is no way to treat a loyal, patient, and courteous customer. If Lyft insists upon eroding customer retention in the name of algorithmic moderation which lacks transparency and fairness, then I will go back to using Uber or conventional taxi cabs. Lyft, as I understand it, is not doing well as a business. If Lyft’s product and safety teams insist upon driving away loyal customers through such practices then that is their problem. It is customers who keep Lyft going, not the other way around.

I had a scheduled pickup that I had literally booked the day before and I got a driver that was about 15 minutes away and of course I’m fine with it because my scheduled pickup time was about 10 mins from then. So I wait a little bit and then I check the status of my ride and my driver ends up 20 minutes away and so I’m a bit confused how she got further from the location so I text her “Excuse me, where are you going?” No response. Now, my scheduled pickup time is behind and now I’m late for my activity. So, then she finally gets back on route and so I make sure to keep watching her progress over to my location and so she’s finally like 3 minutes away and all of a sudden, she cancels the ride. This is absolutely unacceptable. In total, I waited around for 30 minutes for what was supposed to be a 15 minute ride. And in the end, still never got picked up. Drivers should not be able to WILLINGLY take on rides and arrive near the location and have the option to cancel like that. Especially if it was scheduled the DAY BEFORE. There is also no way to report the drivers who cancel unfairly on the app. No support on incidents such as this whatsoever. Which leaves the driver off the hook and untouched. The drivers name was Briale and she was driving a Tesla. I hope the support team can find her and reprimand her for wasting my time and unfairly canceling when she was literally 3 minutes away from picking me up.

I’m late to work everyday using Lyft because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon as it’s my turn after waiting ten minutes they cancel and now I have to wait another ten minutes. The prices change every thirty freaking seconds! I only ride with Lyft because they’re cheaper than Uber but with the constant price changes and everything I go through that’s probably not even true any more. I’d probably get to work quicker on the bus! The drivers for whatever reason never actually pull up to my location either. Majority of the time they are out on the street outside my house or at the other entrance to my job and for some reason think IM supposed to walk the rest of the way to them! No! I also NEVER get notifications that I even have a driver. I have to constantly check my phone to see if they finally got me someone and how long I supposedly have until they get here. They have 3 different timings which are all a scam because the driver won’t be there in the time said. I sometimes pick the 15 minute wait so I can finish getting myself together. The driver will then get picked and be coming in 5, because there was never any wait they just wanted to see if they can scam you out the extra money.

My party of 4 used Lyft for the first time after having an unpleasant experience with Uber, thinking it would be better, it was not. I paid extra for the comfort ride, which stated it had more room and it would be a quiet ride. We received neither of those things. The driver even said when we got in, “I know it is supposed to be quiet but is it all right if I play my music, it helps my stress” it was only some instrumental classical music so it didn’t bother us to bad, and it wasn’t very loud. The thing that bothered us the most was she talked nonstop the whole ride to the airport, it made us all kinda uncomfortable with the stuff she was talking about. The second complaint I have is she had a ton of bags in her car, so much so that I had no room for my feet in the front seat and had some of them in my lap! That is so unprofessional to me, but Lyft is very unprofessional as I’ve come to find out! The car wasn’t very clean on top of that. The driver also went 45 mph tops on the freeway and wouldn’t get in the carpool lane, which made our originally 50 minute ride, 20 minutes longer than it needed to be. Don’t pay Lyft for the comfort rides because you are not guaranteed it and they will not refund you anything at all. If you want to have room make sure to order an XL and don’t expect them to maintain your preferences set in the app, the drivers won’t always follow them. This company is just scamming people. Hire a professional car service if you want a decent ride. Don’t use this company!

Booked my ride using Chase Sapphire as payment method to take advantage of the monthly $10 credit from Chase. Maybe 15 minutes after the ride was finished I went to add tip. I had a slider to enable Lyft Cash, and I was a bit skeptical whether it would void the $10 Chase credit. But I let the dialog settle for a couple of seconds and to see if it impacts my new total, but it did not, it still showed me the previous price plus my selected tip. So then I pressed submit, and the dialog closed. A few seconds later I get a pop up that said something like promo removed because payment method incompatible. I go and check and yeah, the idiot app had now retroactively raised my new total by $10 and already taken it from my Lyft Cash balance and it was now final and could not be reverted. Contacted support but they were completely useless and claimed that I was charged exactly what was quoted, which is of course wrong. This might not be intentional fraud but just incompetency, but still it frustrates me. I mean, nobody will even know because the idiots themselves do not even get it what has happened or are willing to acknowledge it. And use phrases like thank you for letting us know what happened, I saw that 3 times because the dialog always ends automatically once they tell you you were charged correctly and then when you answer again, a new agent or maybe robot starts over with the same auto phrases.

Lyft is increasingly unreliable when it comes to rides and and ride prices and now it’s drivers are increasingly unreliable in simply being able to function on the app itself. Several times over the previous month I’ve booked a ride only to have the multiple drivers cancel on the way to my stop, or with drivers that then get so lost and are so overwhelmed that they circle around for 10-15 minutes aimlessly before they cancel or I make them cancel so that I can get a new ride. In one other instance, one of their drivers was so incessant with the company that he aggressively vented and complained about how they don’t pay him enough or reimburse him for bridge tolls. Each and every time, I’ve ended up giving the ride to Uber just to ensure I get to work on time. After todays incident (I’ve lost count on how often this is happening) I actually was late. This seems to jive pretty well with the recent removal of shared rides and other valuable features that the Lyft company claims is “unnecessary” but which I now suspect were features this poorly managed company simply couldn’t afford or handle. Probably going to just start using other rideshare apps or cabs altogether. I recommend others do too until lyft is either incentivised to save its business with a better, more ethical model or simply dies. I would have lodged a complaint to them directly rather than leave this bad review, but consistent with the above dysfunction they don’t really provide a way to do that.

Had a great time using Lyft for the first time on a work trip to the states. The prices were often cheaper than Uber and every driver we met was amazing. I even got free credits towards rides upon signing up. As far as the rating goes, there are 2 reasons I’m giving it 3 stars instead of 5. One is because only recently (months after I used Lyft) I discovered that every time I cancelled a ride I was charged $1. I was not aware of a cancellation fee as it was not communicated upon signing up or confirmed before I cancelled a ride - which is very poor disclosure. And the second reason is more than once, after accepting a ride and already being in the car the app kicked us out of that ride because it found a closer one.. which doesn’t make sense seeing as we were already IN the ride we accepted so the individual driving us was forced to let us go because they wouldn’t be recognized for the ride. Other than than the overall experience was great.

Got billed for $5.65 cancellation fee. Two drivers couldn’t find the Marriott City Centre at the Rogers Centre. Almost missed a show. Not impressed!

WARNING: you can’t remove your credit card information once you’ve inputted it on your account!! Even if you deactivate your account, they still keep your information!

Uber is so much better at least they arrive within the time stated not 20 min later

Pretty insane that you can't update to the new version (the version required to use the app in Canada) unless you are on iOS 10 or higher. Looks like Uber will continue getting my business, hopefully their prices will go down with Lyft's arrival.

Avoid the use of this app. They have no support, charge for no reason, drivers have loopholes to fool around and charge extra

The Lyft service should be for convenience, speed and safety especially during times of COVID-19 health crises but instead it makes you late, unsafe and annoyed constantly. The drivers don’t drive with urgency to get you where you’re going on time, the app constantly changes your drivers making you even more late n when they do arrive they cough and sneeze without a care in the world. You’re better off taking an UBER or just taking the bus. I don’t recommend you use this app

Many of the reviews here are focused on bad experiences with specific drivers. What Lyft won’t tell you is how awful their app actually is. At the time of writing, the Lyft app is riddled with numerous breaking bugs that come up in the worst situations. The code-monkeys tasked with designing this awful application are clearly not being fed enough bananas. You won’t notice it if you follow the exact “happy path” this app was clearly designed for, but once you stray and mis-click a button, it is game over. Having taken hundreds of Uber trips, and dozens of Lyft rides, the quality difference is staggering. As much as Lyft likes to preach their culture, maybe they should focus on building a quality product first.

I am an essential worker right now I should not have to wait an hour longer at work because your company can’t seem to get their drivers and their drivers geographical location closer. So here I am giving you guys my money and I’ve been sitting here for the past hour waiting for a Lyft I called an hour ago HORRIBLE SERVICE quality over quantity. This is my first time using this app and I wouldn’t recommend it for the life of me.

A million times worse than Uber. The app freezes. It changes the drivers on you unexpectedly. It makes you wait a very long time for a driver. I would not recommend this app to anyone. It’s trash. Everything about it is trash.

Lyft is ridiculous my driver was clearly drunk and was driving so carelessly. I msged them to inform them. There only response was you should’ve gotten out of the car. I was on the highway. They wanted me to get out on the side of the road? Lyft doesn’t care about you. Only your money. Please use uber they actually care about customer service.

I’ve add such bad experience lately with Lyft, the app can’t seem to be able to locate me and even when it does, it sends me elsewhere for pickup without giving me a choice. I use the app when traveling so I mostly don’t know where I am, I don’t need to app to make me move also. Another thing and it’s more about the drivers, had to cancel 4 times today in a row because the drives keep accepting while still on another call, ended up wasting almost 30 minutes for drivers that either didn’t arrived or were way too slow.

Sometimes I get awful drivers that are very rude and will bluntly disrespect you. But other times I get amazing drivers that go above and beyond expectations!!

Drivers will often not be able to find you. Map will often be inaccurate. It’s an ok service if you don’t have to be anywhere.

Even though the service is a bit cheaper than others but they let you down when you need them and usually you have to wait extra time for drivers i had to wait 10 minutes for a driver in -30° weather and when the driver got close the ride was canceled so i had to wait another 10 mins in the freezing cold so not only i was late i was stuck in that weather I have been using both uber And Lyft but this made me change my mind about them since they are not RELIABLE

I bought a gift card and now that money is stuck and I cannot use that gift card or get a refund. I am being bounced from one chat to other with many agents all wasting time and closing the session on my face. Regret using their services.

Every time I try to request a ride no one is available and it takes up to an hour to get someone!!! This service is ridiculous and you guys shouldn’t be running if your not thinking about your customers. Not only does it take 20+ minutes to find an actual ride but if you decide that’s way too long and you could bus/ walk faster to your destination THEN RIDE you get charged $5 straight from your account. Outrageous.

I am still waiting on a return for an incident that happened on my Lyft trip of being dropped off in an unsafe environment! Will not be using app anymore!!!

You should work on this problem or it will reduce your customer

Had it for a month, decent until I had to cancel a ride due to wait time, and they charged me for full trip.. deleted the app. At least Uber waves cancelation fees if the wait is too long, pretty awful

Worst app Didn’t got free rides credit even after applying referral code.

I was using lyft since 2 years and it was fine, but after updating lyft app, it automatically overcharged whenever I finish my ride. That’s totally unfair and never use lyft again👎

Lyft is a sketchy company and they lack transparent pricing, using opaque tactics to get you to pay more. As far as I’m concerned, it’s easy enough for me to delete this app and never use it again because I’ve now had a couple cases where the quoted price has been significantly lower than the final price. I don’t want to have my credit card on file for a company with these kinds of unethical business practices.

I look at this app and uber, the destination from pick up to drop this app charging me a lot than uber.. so i guess i rather use uber than this app.

Three times today drivers were assigned to me for a ride and then cancelled…I ended having to drive myself and almost missed my appointment- you owe me for the parking cost! Unreliable when timing to get somewhere is critical

Organize your process better, I had two drivers cancel their trips and kept me waiting 10 mins each. Past a certain amount of time a driver needs to commit. This is unacceptable, I missed an appointment because of your flakey drivers

I been using Lyft for over a year, almost everyday before the new year started (2026) I had this driver who would always pick me up we ended up talking and he ended up telling me he waits for me outside my work. If i end up walking home or walking with a friend the next time he picks me up he gets upset with me and says he saw me with them. I’m so uncomfortable now I reported him twice and never has been done. If your a woman PLEASE stay safe

Driver is not coming to the location and cancelling twice and they don’t take any action . Don’t download this app .

I never had so many issues with uber. 1st I received an offer “install app get 50% off 5 rides”. I was charged full price. When I inquired they gave me $10 credit with 2 weeks expiry. Today when I tried to use it - I couldn’t order the ride because apparently my account was flagged for some violation??? Wtf? Also the don’t have any standards for car condition. The drivers have cars full of trash and that’s apparently ok?

You book a trip, it matches you to a driver then 5mins later the driver cancels, this happens over and over and over. Can you please penalize drivers for constantly cancelling or at least guarantee I won’t have to wait 30mins for a driver to come. Rediculous.

This app is a desert, theres little amount of drivers and they steal money for cancelled rides

Absolutely horrendous wait times and yall just lie and lie about how long it takes for a driver to get here. i ordered a lyft to go see Daniel Ceasars pop up concert in Toronto, the wait time was 7 minutes and then it just randomly bumped up to 24 and there was no warning about that. deleting this fawkass app i hate yall and bc of this im missing it thank you so much for being so reliable. not.

Uber is still way better, cleaner and more efficient and affordable. Lyft doesn’t offer anything like that. They would rip you off with more fees if you want to be picked up faster, and if you wanted to wait 15 mins, they would arrive right away! Like what is that?! This app is hideous.

I booked a ride only costing 5$ while when i checked my credit card statement i was overcharged for 44$ . The driver simply did not press completion of ride and drove around the city. I tried to contact lyft but there is no person i can contact no customer service and no hotline. I am never using lyft services anymore.

App sucks drivers drive off fast take your money

Some drivers ask for cash and they offer they can cancel the ride from their end so the passenger can make the full payment to the driver not the Lyft..And the reason behind that is they are not being paid well..I was demanded to pay cash it was very scary for a minute I thought I was going to get kicked out for not taking the offer..Please do something about this issue it’s pretty serious thanks.

Unreliable drivers. wasted my time

It is so annoying when drivers cancel your expected ride, especially when you are in a hurry going to work. They won’t even move if they are not seeing your gps moving. You have to message them almost always to let them know that you are at the pick up point already.

Driver got a flat tire and I couldn’t contact support for a refund, outrageous

So lyft have started charging cancellation fee even if the driver details not shown yet? Ridiculous! So want I to never book with again so let it be!

It’s fine probably on par with Uber but almost always more expensive everytime I check to compare prices. Updated: tried to ride Lyft since it was slightly cheaper than Uber. It took 5 minutes to find a driver then it said he was 9 minutes away. Uber came in 3 minutes

Competitor is typically priced lower than Lyft. Huge difference of $8+ App favours Lyft and drivers over customers. When you create a ride, app populates most used/popular address for pickup. I moved pin and entered correct address to down the street. The driver did not pick up at new address, pinned location. In my app it has correct address that I was at but drive picked up at populated popular address instead. 2nd time, different driver. 2x too many

On app it said 7.99$ for the trip I got charged 39.05$ and I can’t find anywhere to get assistance it was before a tip option stay away from Lyft drivers are good but app misleads

Drivers have no punctuality and arrive way after the estimated time

Driver on my second ride was blasting music, driving recklessly and cutting people off. I used a 75% off coupon, and instead of getting my coupon back, Lyft refunded me 3.20$. Pathetic service and the security check on drivers should be alot stricter. Stick to Uber if you want safe rides

My ride was 13.44 and I was charged 18.5, when I opened the details I was charged an extra 5$ that I didn’t add as tips. There no way to contact customer service!!! I am not going to use it anymore

Ça me demande ma carte de crédit avant même que j’ai pu voir l’application c’est abusé… je ne connais pas votre application, je vais pas directement vous donner mes informations pour prendre mon argent! Commencez par nous laisser voir votre application comme tout le monde fait voyons!

HOW DOES MY DESTINATION GO FROM $60 to $120 AFTER CLOSING THE APP ACTUAL GARBAGE OF AN APP

I experience a really awful ride. Where the driver basically displayed unsafe behaviour and reckless driving. The 16km long ride which was supposed to last 20 mins. In 10 mins we were still 15 kms away because the driver was using different routes. Lyft app triggered a safety warning. This driver started yelling and saying why'd I complain and asked me to get out of the car. I had to find another ride at midnight and had to wait 15 minutes for another car. I was charged for both rides. I reached client support in app. They basically said they will not refund me for the first ride even though I didn't reach my destination. I was on the chat for 2 hours. They kept changing me from person to person and closing the chat. I got no empathy, let alone a refund. ABSOLUTELY HORRIBLE EXPERIENCE!