Lyft Customer Service

Lyft Positive Reviews

Ride shares such as Lyft have greatly improved my quality of lifeLyft has absolutely been a vital service for me. I don’t drive, so most of the time I use public transit or I’m walking. Lyft has come in handy on so many occasions when I’ve needed to get some place quickly. Most of the drivers are courteous (too many of them play music that is not to my taste; fortunately I’m usually not in the vehicle long enough for the “music” to make my ears bleed). I hate the fact that quite often when you need it most - such as during inclement weather, or when the T is having major problems - the rideshares jack up the prices. I get it - supply and demand - I understand; still don’t like it. Perhaps it balances out though, because some of the rides are ridiculously cheap. One improvement I would like to see Lyft make is giving riders the option of the type of vehicle they would like to request. As somebody who’s mobility impaired, sometimes the higher larger vehicles are difficult for me to get into. An option that allowed riders to select either a sedan, an SUV, or no preference would be helpful. In closing, Lyft is a great service, it’s a necessary service, and I’m glad it exists..MaldenDeeVersion: 7.25.3

Destination RevealMy request kept getting cancelled repeatedly today for a long distant ride within a few minutes prior driver’s pick-up arrival from my home in Philadelphia to JFK airport in New York. I heard a few of Lyft driver’s honest thoughts on they operate the platform via driver’s perspective; they tell me that a rider’s destination request doesn’t appear on drivers’ end until it’s accepted or met their customer in-person. Today, after multiple of ride request cancellations, one of the drivers who barely speaks English literally met me and politely denied my request due to his recent surgery treatment in the lower side of his stomach. I understood his struggles with no knowledge of English at all since I don’t speak his language at all as well, which is Spanish. He was kind to me and sincerely guilty for not allowing to drive me to the airport. Consequently, it took over 30 minutes to meet the right driver. I never worked for Lyft nor Uber before, but if this case is true, then I hope Lyft improves this minor flaw by revealing a rider’s destination request to the Lyft drivers to help them decide for the customer’s request in order to avoid further stresses and conflicts to ensure better quality of Lyft service. Best, Saleh A..S_alobaid97Version: 15.15.3

Haven’t used Lyft in a while but..Haven’t use Lyft in probably a year and a half or more. I added my new card after updating the app since I haven’t used it within five minutes a driver was lined up to pick us up within eight minutes we were picked up had us home fast quick and easy even in rush-hour traffic!! Very impressed. Will always recommend Lyft over Uber any day. Cheap fast and painless. However the reason I stopped getting Lyfts was because they slowly kept rising the prices up and up to almost double and even triple when I first started using it months before. Now that was almost two years ago but after five months time of each time going to and from the same places it going up a dollar or two each and every time I used it. Traffic had nothing to do w it because some days it was little over a lot less traffic and like I said back and forth to the same place every few days or every week or more. That was a big red flag in my book but then again who am I to Lyft? Just another common peasant cockroach. My business means nothing to them in the grand scheme of things cus there is always another poor sucker around the corner or even next door.Brant427Version: 15.60.3

Driver abandoned meFlew into John Wayne Airport, call the Lyft, they arrived but could not find the designated pick up location. We spoke over the phone I explained in great detail where he needed to go inside the garage at lot C. He insisted he was in line at Lot C, however he was not inside the garage he was in the general pick up area, not in the designated lyft-Uber area. I watched on the map simulation as he circled the airport four times missing the entrance four times or more. I received the threat from Lyft that I would be charged for missing a pick up, apparently he pushed the button that he had pick me up. This was a lie, I called a second Lyft, once I figured out that I had been abandoned by the first driver. As a second driver arrived, the first driver also arrived just ahead of him. He picked up two other individuals that called Lyft. No apologies at all from the driver who abandoned me. I jokingly warned the passengers they might be in for an adventure. When the second Lyft driver and I were exiting, I witnessed the first driver apparently lost circling the garage looking for the exit. I was charged a five dollar penalty, and will apparently be downgraded for my five star status. I consider this to be both theft and defamation of character..UseUberInsteadVersion: 5.97.31

Awesome App ~ Love 💕 itMy sorority sister and I have enjoyed using Lyft throughout our 7-day stay here in Houston, TX. We’re here from several locations (Chicago, Florida, and Las Vegas) for the Sigma Gamma Rho’s annual conference. Neither of us wanted the responsibility of driving from the Airbnb to the George Brown Conference Center and around town for events. Initially, I was nervous about using the app but thanks to my 27-year-old daughter she was able to give me a quick tutorial via Facetime right at the airport. She told me to download both the Lyft and Uber apps to compare prices before reserving/booking a trip and booking the best price…hands down the Lyft app shows more driver availabilities, better prices, and quicker pickup. And receiving cash credits on bookings is awesome not to mention if we're not in a hurry we can save money by waiting 10 or 15 minutes…ASWESOME! I knew there were safety features built in for both the drivers and passages but it wasn't until we were stopped by a train that I realized if the car was stopped for several minutes the app would send a text message to make sure the driver nor the passage wasn't in need of emergency assistance. I’m glad we decided to leave the driving to Lyft. ~ Lori 💕🥰💕.LoriAnn SandersVersion: 15.69.3

App works and that’s about itI recently installed Lyft on my phone for work. I used to use Lyft 5 years ago. Oh boy what a night a day difference. I expected the price to go up after so long but the service is just terrible. Long story short I was in Newark for work and tried to request a Lyft to get to the airport. I tried for the first time around 6 PM and it quoted me for around 23 bucks. Sure no big deal. This is where the frustration begins. From here I waited the maximum amount of time until I was forced to rebook the ride 5 times. Each time my fare increased. By the end of it I went from 23 bucks for a 15 minute ride to 56. Then to add insult to injury one driver actually accepted my ride. Was 3 minutes away then canceled. By this time I’ve already been trying to secure a ride for just over an hour. At that point I was done with Lyft. I decided to use Mass Transit. I wish I would have done so from the beginning. I would have saved myself time and frustration. I wouldn’t have cut it so close to get on my flight either. After all of this I’m going to strongly recommend to my company that we use a different ride share service. Lyft definitely has fallen far into the dump..Bean123457Version: 7.26.3

LYFT CHARGES FOR STOLEN ITEMSMy Lyft driver stole over half of my groceries (by driving away while I was still unloading) and Lyft charged me $15 (DOUBLE the cost of my ride) to have their thief of a driver bring it back. They only have a SINGLE link for all situations regarding any items and that is the “Lost and Found” tab. They claim that because the driver brought my “lost” groceries back, they charged me but my groceries were never “lost”, they were stolen. Lyft locked out the “contact driver” tab after the first attempt of use and seems to have a long and tedious email process for all other forms of support for riders (customers). I am highly upset, and despite talking to Lyft constantly about this issue, they stand by their flawed reasoning. Lyft has failed to implement a fair and just policy for stolen items and don’t even have an investigational protocol. At this rate, drivers can always drive away with your items as you are unloading and claim that the you “left” them, in an effort to gain some sort of bonus. I have asked for them to remove all of my information and delete my account (which is another issue. Why isn’t the means to deactivate my account in MY hands?). I will not use them again in the foreseeable future. 0 stars.PissedLocal773Version: 6.8.31

Payment IssuesReader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind..Jaybirdsmith9Version: 6.96.3

Stolen phoneWell how do I star this …. I drop my my phone in a Lyft car if it wants for the new lost my iPhone system I wouldn’t get my phone back the driver first log out from the Lyft app the turn off my phone he didn’t now the new iPhones can get your address even after you turn off the phone off so after i realize he wasn’t returning my phone went to his house he saw me through the window and did not come to the door instead send to his 80 years old father uncle or whatever I explain to the old guy what happened this elder denied that the Lyft driver Was there so I told him that if I don’t get my phone I will call the police the magic happens he call me 30 minutes later saying I’m sorry I going your phone 10 hours later so I asking if I can go and pick up his reply was no I’m busy I’ll see you tomorrow so next went pick up my phone and then what happens I see a 15$ dollar charge this company didn’t even call me or aske me if I got my phone back they just charge me dont put I debit car or a credit car use a cash app card so you don’t get scam by Lyft or better yet use the new share ride that has Uber now way cheaper leaving Lyft for good.John_0009Version: 15.9.3

Bad drivers are ruining your appI’ve had this happen on multiple occasions, but this time is the worst. Drivers are running multiple driving apps at a time to “line up” their next ride. Unfortunately, this takes away from the major advantage of using an app ride service in the first place: the ability to track your driver & see a relatively accurate ETA. This morning I ordered a Lyft & it said my driver was 7 minutes away & did not have any notification that they were finishing another trip. Yet, the driver chose to make a 45 minute detour around me, and then cancel my ride. After the first 30 minutes of waiting & becoming anxious about being late, I opened Uber to see if there was a different driver nearby. Guess who accepted my ride? THE SAME PERSON THAT WAS SUPPOSED TO BE PICKING ME UP! Absolutely frustrating that there’s no way to report a driver if your ride hasn’t yet started. Yet, this driver somehow has a 5.0 rating with over 2000 rides. So meanwhile, they are raking in the benefits of being a “top performing employee” while actually ruining your reputation. I thought Lyft was a good idea because it’s a little cheaper than Uber, but the risk isn’t worth it.MooKaluVersion: 7.13.3

App 100%; drivers 75%I’ve had good experiences throughout my time using Lyft. The one time I didn’t was on New Year’s Eve/ New Year’s Morning. Now while most passengers agree we don’t want to cause trouble or a mess for our driver, sometimes this is unavoidable. When I brought my coworker onto our Lyft to get us home safely my coworker puked OUTSIDE the car. Very little mess inside to clean. I can respect being upset. But when he took pictures of the mess BEFORE I cleaned his door on the outside and sent it to a Lyft to charge me $150 even AFTER I apologized. That pisses me off. Especially when he says and I quote, “I have to take my kids somewhere tomorrow” now I don’t hold it against the driver for feeling that way, but my response holds. “Why are you driving to take drunk people home then?!” We got into a shoring match (which I admit could have been more mature about-but I was drunk; what was the driver’s excuse?) he drove away after I said “buh-bye”, at least 5 times. I accept my part of the blame for my drunken coworker, even if $150 isn’t fair AFTER I cleaned. BUT, where is the driver’s responsibility for being professional (which he wasn’t) and understanding on a busy drunken night? There was none. Perhaps I should have driven home drunk with my coworker…..Treezus420Version: 7.14.3

Cheap Rides for Drivers and Terrible Customer Service!!!I’m a Lyft and Uber Driver for one year now. At the normal rate, Lyft pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the only way to make a profit is through Primetime and Surge, period. A good example of how cheap the driver pay is from Lyft is earlier this week they had an available scheduled ride to take someone from Englewood Cliffs, NJ to Philly, PA for a payment between $101 and $111-that is offensive and highway robbery. That’s clearly a loss to any driver. By the time you factor in tolls, gas, wear and tear on your car and time spent not being able to pick up in PA until you hit NJ, it’s def not worth it. Their customer service is the worst, period. They outsource to the Philippines and they are ALL trained to be very polite but that’s it-no knowledge to assist you. Their scheduled rides are not guaranteed so although you are the “designated” driver, you are NOT guaranteed to get the passenger-outrageous! I hardly turn on my Lyft App and instead drive for Uber more which I might add isn’t much better..Fulltime Uber DriverVersion: 5.46.3

Bad Lyft experienceI requested a scheduled ride this morning to the Tampa airport for 6:30. The app told me they would be there between 6:25-6:35. They arrived at 6:15 and when I told them I needed ten minutes because they were early he said ok and then left leaving me stranded and charged me a 10 dollar cancellation fee. I had to order another Lyft which almost made me miss my flight. That’s totally unacceptable that I was charged $47 dollars for a ride that never happened. If you don’t pay attention to this I will never use Lyft again. I’m a good customer and have never complained before but this is wrong. The driver was in the wrong for coming too early and leaving when I told him he was early and I needed 10 minutes. He just left. If you think this is professional service you’re mistaken and I will lodge a formal complaint and put a hold on my credit card as a incorrect charge. I thought Lyft was better then Uber but I was mistaken. Reverse the no show fee and he and Lyft got paid twice. If you look I immediately had to request another ride so I didn’t miss my flight. Why would I cancel? Please respond to this request with a human. Tracy Mevs.Tracy MevsVersion: 7.64.3

Just go to UberI paid for a ride and they let the Uber driver get to my location cancel my ride and take someone else right in front of my eyes and I didn’t receive a refund and for no reason Lyft rides were extremely expensive that day coughing average about twice as much as they usually are I go to work every weekend and it only cost me normally $25 but today it happened to be $50 and some change and I kept looking for rides and no one was available to pick me up furthermore I was highly upset once I spoke to the driver and he told me someone else’s name and the person also told me I was trying to steal their ride when I was in it was originally my ride but he canceled it I tried to play it off like he never had me as his original rider bottom line is Uber is also cheaper and is more convenient rainbow also refund your money when you don’t have any rider I am a normal person that this had unfortunately happened to and not some random advertiser and yes this situation I am in may be a rare occasion but I do acknowledge that it is still not ok for what happened to be excused in any way shape or form to anyone who is ready be advised.Nas1223Version: 6.75.3

Not happy anymore with Lyft, thousands a yearAfter several problems having them charge the correct cards, charging cards long deleted from the account, denying the card I intend to use that has funds, removing cards that should not be used, charging my bank, I want nothing to do with this application solution anymore. I will use (another solution) instead. The drivers are good, and the service is good too, never any issues on service management and delivery, but I refuse to offer my payment information as I can no longer verify Payment Card Industry (PCI) standards are being followed. As deleted cards are still being charged, and so my assessment is to not to use this application. The risk of using it is too great for my appetite. And so I will consider alternative vendors. Basically Car as a Service (not to be confused with Container as a Service) is being phased out starting with Lyft. That had already begun, but the lack of support on Lyft’s end completely pretty much seals the deal. Also make sure, you, are paying your drivers as they frequently report they are not getting paid either. Y’all havin issues over there?.MjurrensVersion: 15.3.3

I wish..I do like the platform, and I think that they could do better about dealing with issues that are concerning safety. I was unfortunately place in a situation, when I got into a Lyft car, that was completely hazardous (From my perspective). I reached out to Lyft, and I do believe that I did my part, but it was a long time since they were able to say anything to me, but I did seemingly make a mistake about responding to them. I actually thought I responded to the email. To be completely honest. Since I responded to the email, I still have not gotten a fair resolution. The situation did involve someone having a gun and using the presence of the gun to force an image of an ideal that the driver had accepted. With the evidence that I provided. And they called it was made the day I got enough urgency to see if there was a person out on the to the road and investigate more and asked more of me. Just because I forgot to does not mean that the problem is not in the “so” end it also does not mean it’s one of those things you just gotta let go off because I didn’t follow up. I hope this is something that they see and relate to my situation to us this to help create a safer platform for the riders, the driver and the people who are surrounding us as we go to our places… Ty.Kalonzo7292Version: 15.47.3

A Quick Ride To Auto RepairThis morning, I was in need for transportation to a local auto repair shop. My car, suddenly died at the gas pump after filling up with gas. I was preparing to go to my granddaughter’s high school graduation. Ran errands all day and with no warning car didn’t start. Enough of that though. This morning I needed a Lyft to go to the repair shop. I was assigned a driver and in less than 5 minutes she had arrived. My driver, Amanda greeted me with the most radiant smile and warm spirit. Car was clean and comfortable. What made the ride exceptionally different is that I have had tons of ride from people of many backgrounds and genders but none as amazing as this young lady. She was so warm that I end up talking endlessly to her about things that I have only spoken about to friends and family. Fact is, I’m not a talker especially with people I do not know. Amanda is the exception and I can’t help but believe she is exceptionally kind, warm and attentive to all the people she meets. Kudos to Amanda for preserving my faith in the human factor. For as much as we can be divided, the world would be a much better place with more people like this young lady. Salute Amanda~.Pnty sntchrVersion: 7.34.3

Very trust worthy serviceI just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers..Kfkzjd kk rkdjsVersion: 6.20.3

Lyft Satisfaction SurveyWhen in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽.Ridiculous App NicknameVersion: 6.20.3

Order process more confusingI’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars..Than DavenportVersion: 5.38.3

They’re sneaky, do your own calculationsSo I noticed Lyft making 25$ withdrawals from my bank acct, after figuring out the problem that I was on auto pay turned it off, A few das later I find they’re still making auto reloads so I completely removed my card from the account. I ended up loosing 150$ to them and only used 67$ out of the Lyft cash there were 6 payments made in total so where’s the other 3 payments go? I filed a dispute with my bank and they sent me a WHOLE NEW CARD, the day after I activate it there’s a charge for 5$ on a Lyft scooter that was supposed to be taken with my PayPal money, yet there was no transaction history found in my PayPal account. So again I ask (after they’ve stalled and ignored me in the “Help center”) how are they still making payments on a DELETED PAYMENT METHOD? And why are they avoiding doing anything about it. I’ve had move banks and transfer all funds, make sure you guys are doing your own calculations and double checking your accounts because there’s definitely something sneaky going on here and they know, that’s why they close your disputes without looking into it, or even responding..Ninjara perryVersion: 6.83.3

Price jumpsI understand the business model of having fares change during different times of the day. I would like to hear the justification for the price differences in my area between morning and afternoon trips. The mark up has been consistently 3-4 times more expensive for the same trip I take in the morning compared to the afternoon and I still have to wait more than 10 minutes for a pick up either time of day. I wish there was more of a flat rate for times of the ay instead of a such incrementally adjustable pricing designed to gouge every last cent out of your customers. I have also had terrible lick with the “schedule a ride” feature. It is either not available when I need to schedule a ride the next day or in advance to be somewhere. I have also had my pick ups for this feature not be on time or miss my pick ups so bad I had to walk to find them. I feel like Lyft as a whole has played a slow game of bait and switch with its customer base to build a false sense of caring to make us think you we aren’t being taken advantage of the “we’re not Uber” thing is getting worn out..ThegramblerVersion: 6.72.3

Don’t trust current location.Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks..DntrcjjfilVersion: 5.85.3

Update almost cost me time & moneyI was having trouble getting the app to load so I went to see if it needed an update. One was available so I updated it and then proceeded to schedule my ride. The scheduling process went perfectly fine, then the app just stop notifying me of anything. I scheduled a ride for 1:45pick up. My driver arrived 10 mins early and the app never even told me he was there. I kept refreshing it, trying to see the drivers location and all it would say is driver is 9 mins away, when he was already sitting in my driveway. Luckily he was kind enough to wait, so when I got in the car I tell him why I kept him waiting and apologized. We drove for 15 feet before the app ever acknowledged he had arrived and I was at my destination before it realized I was in the car. This isn’t only extremely inconvenient as I was going to work. It is also unsafe, what if I needed to notify the app of trouble. Luckily the waiting fee was waived, idk if that was his choice or if it was automatic due to the glitch. But 10 mins before I scheduled is a lot of time when you’re trying to get out the door and when someone is waiting for you. This could have gone way worse for many reasons, this update needs to fixed immediately.ScarletteonHaleVersion: 15.19.3

Love the app it’s convenient, fast & easy on the pockets but..Lyft is my “go-too” app now that my car is under maintenance, I have tried Uber and the prices are a bit higher and not that nice of an app to deal with. The only problem I have with Lyft so far is the technical issues with either losing service/connection or ending rides mid route and making you purchase an entire new ride without refund & the driver refused to finish the ride until the app loaded (mine you I was already half way to my destination no where near my home in a sketchy bad neighborhood downtown Stockton) I begged for him not to just leave me on the side of the road that I would have no one to call & my phone was about to die! I finally talked him into going to an atm so I could pay him extra not to have me stranded it costed me 20$ cash and I had already paid 15$ for a ROUND trip to get back home and it was odd that the moment I tipped him a generous amount that the app all of a sudden “ended ride” so I was out over 30 something bucks just to get maybe 3 miles from my home in 112 degree weather. Other then that horrible experience last week this new driver I got was amazing so I might just keep this app!.Sisi209<3Version: 7.53.3

Drivers who do not speak English or read English correctly.Last night we were returning from an overseas trip to MIA International Airport, the first driver we called his name was Oscar who kept saying I do not speak English, I typed his a message twice and called him spoke very slowly and he kept saying no English. I located a Spanish speaking person and had her speak with Oscar and by that time he was still confused. I cancelled the call and called a second drivers and told her the same location Erika no problem. Explain exactly were we were and there was no problem she also spoke very little English, however spoke enough and read my typed instructions. I do not want to be charged for the first driver on my card. I’m not by no mean opposed of a driver who speak and understand some English, however it’s very difficult and disconcerting when a driver keep saying I do not speak English. Over the years I use Lyft drivers constantly all over the world. However, when I have traveling for 2 days and at the end of my home trip this is very frustrating. There should be some type of training for your drivers or testing to make sure they have basis understanding of English language..MIANOENGLISHVersion: 15.70.3

DisappointedI have had Lyft for 3 years everything was fine really enjoy it never really had a issue until a couple of days ago I allowed my significant other to log into my account from his phone and it’s was good until the next day they made him do a mask verification which I thought was weird because he always had his mask he only forgot it about 3 times but that was it , I tried to order off my account again to get to work the next day but before It could completely book the ride it said they needed a little more info to verify it was it was me so I sent in my pay stub to see if they will accept it and they did but my account still currently keep asking the same thing after they had already told me I would be able to use it but I couldn’t I tried to go through costumer service couldn’t get any help to they sent over to someone higher and the problem supposed to be fix after talking to them too but no it nots so I just decided to send in my pay stub once again and it’s been approved but still doesn’t work so I’m very disappointed because I have 30$ worth of lyft cash and cant even get it back I very much disagree with that especially if they are going to have problems like this.Ziyah BabyVersion: 7.4.3

Great first experience a few weeks agoI had a great first experience and the discount code promo was the incentive needed to use it, because I live in the suburbs, and to take it from here into the city is actually insane expensive - but with that 50% off code, it was awesome. I was able to leave here on my own, and get to my friends place, without having to rely on someone else - I just did it myself. Thank you..Chantal5755Version: 15.37.31

Neat riding sharing experienceHad a great time using Lyft for the first time on a work trip to the states. The prices were often cheaper than Uber and every driver we met was amazing. I even got free credits towards rides upon signing up. As far as the rating goes, there are 2 reasons I’m giving it 3 stars instead of 5. One is because only recently (months after I used Lyft) I discovered that every time I cancelled a ride I was charged $1. I was not aware of a cancellation fee as it was not communicated upon signing up or confirmed before I cancelled a ride - which is very poor disclosure. And the second reason is more than once, after accepting a ride and already being in the car the app kicked us out of that ride because it found a closer one.. which doesn’t make sense seeing as we were already IN the ride we accepted so the individual driving us was forced to let us go because they wouldn’t be recognized for the ride. Other than than the overall experience was great..TommyluvVersion: 5.12.3

Good appUse my code DANY02991 to get up to $40 off on rides! might aswell save all the money you can (:.OkayayahxjxVersion: 6.44.3

Degré de satisfaction du site.Problème avec une course, car le chauffeur nous avait déposé au mauvais endroit avec nos valises, soit à 12-15 minutes de notre destination. J’ai tenté de contester cette course, mais le site est compliqué dans ce cas. Très décevant dans ce cas précis… pour nos autres courses, ça s’est bien passé, et le rapport qualité-prix est très bien..Québec69Version: 15.70.3

Worst customer serviceApp works decently and drivers are always pleasant but if any issues occur with the app or your ride it’s pretty much impossible to reach anyone and if you do they’re wholly unhelpful. They might offer you a $5 credit that expires in a week to appease you but that’s it. Better off using UBER, at least they somewhat seem to care about their riders..Jordannaleah6Version: 7.36.3

Not good 😡It takes so long to find nearby driver.L desiVersion: 6.30.3

ReviewWhy do you give 10% off promos and then up the price by $2-$3? Also we should be able to individually rate a driver, not just pick from a prepared menu of concerns. It limits the rider from explaining exactly what they want to say. I have complained before but Lyft doesn’t seem to care. I was ignored. At least with uber they are easily contactable..Specialk878Version: 6.14.3

Lyft is cool, but the app is draining my batteryThe app is cool and the system works great, but it drains my battery so much. Don’t know if I’ll continue to use it..TinossVersion: 5.65.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2026.17.3

Lyft Negative Reviews

Gone downhillI want to love Lyft I really do. They had a better business model than Uber especially when it came to how they treated their employees. But both companies took a huge chunk out of their contractors pay over the part year, I feel like there’s definitely room for a fairer 3rd player. As a ride-share user, tonight was probably the last straw. After being told my ride was “confirmed” I stared at a “waiting for details” screen for over 10 minutes TWICE. When I gave up and ordered an Uber I finally got my details but the Lyft was still 14 minutes away. I cancelled and was charged 4.50. That may not seem like much but what about the time and stress I wasted trying to get a Lyft in the first place? I was out with friends and couldn’t have conversations or anything for a good 30 minutes, on top of them waiting for me, because I was minding my phone wondering when I was gonna have a Lyft. This app needs a big overhaul to give users an accurate ETA. I went from “you will arrive at your destination at 904pm” to “you will arrive at your destination at 925pm” and it STILL didn’t have driver details! That’s why I ordered an Uber instead. I get it, Lyft you don’t have the driver saturation Uber has. But you can’t overpromise ETAs on your app when people have places to be. As an early devotee to Lyft vs Uber I’m just really disappointed and disgusted that they would charge me for this. Tonight will probably be the last time I ever try to use Lyft..CorykkuVersion: 15.12.3

Why can’t I communicate with an actual person or chat with someone for my issueI’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it..Lildaddy1021Version: 7.69.3

Drivers can get away with anythingI had a scheduled pickup that I had literally booked the day before and I got a driver that was about 15 minutes away and of course I’m fine with it because my scheduled pickup time was about 10 mins from then. So I wait a little bit and then I check the status of my ride and my driver ends up 20 minutes away and so I’m a bit confused how she got further from the location so I text her “Excuse me, where are you going?” No response. Now, my scheduled pickup time is behind and now I’m late for my activity. So, then she finally gets back on route and so I make sure to keep watching her progress over to my location and so she’s finally like 3 minutes away and all of a sudden, she cancels the ride. This is absolutely unacceptable. In total, I waited around for 30 minutes for what was supposed to be a 15 minute ride. And in the end, still never got picked up. Drivers should not be able to WILLINGLY take on rides and arrive near the location and have the option to cancel like that. Especially if it was scheduled the DAY BEFORE. There is also no way to report the drivers who cancel unfairly on the app. No support on incidents such as this whatsoever. Which leaves the driver off the hook and untouched. The drivers name was Briale and she was driving a Tesla. I hope the support team can find her and reprimand her for wasting my time and unfairly canceling when she was literally 3 minutes away from picking me up..MylesTheClown✨Version: 7.43.3

Estimated time is a lieI’m late to work everyday using Lyft because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon as it’s my turn after waiting ten minutes they cancel and now I have to wait another ten minutes. The prices change every thirty freaking seconds! I only ride with Lyft because they’re cheaper than Uber but with the constant price changes and everything I go through that’s probably not even true any more. I’d probably get to work quicker on the bus! The drivers for whatever reason never actually pull up to my location either. Majority of the time they are out on the street outside my house or at the other entrance to my job and for some reason think IM supposed to walk the rest of the way to them! No! I also NEVER get notifications that I even have a driver. I have to constantly check my phone to see if they finally got me someone and how long I supposedly have until they get here. They have 3 different timings which are all a scam because the driver won’t be there in the time said. I sometimes pick the 15 minute wait so I can finish getting myself together. The driver will then get picked and be coming in 5, because there was never any wait they just wanted to see if they can scam you out the extra money..Kassy0120Version: 7.18.31

Had to walk 1.7 miles in -4 weather due to app issueMy husband ordered a lyft to drop him off at home he put in the address and everything looked good but after he was in the lyft he realized that the driver had stopped 1.7 miles away from our house so he tried to explain to the driver this wasn’t correct but the driver didn’t understand English so he tried to change the drop off on his phone but he received an error and his phone was dying so he got out at the wrong place and walked 1.7 miles in -4 weather when I tried to get in touch with someone over the phone I had to call 3 times the first time I got hung up on so I called again I reached the accident department told the person what happened he transferred me to the safety department who I told the story to and he said that he was going to transfer me to a different department that could help I heard the hold music and then it hung up the third time I called I spoke with the accident department in hopes to get back to the safety department but I was told that I couldn’t be transferred as it wasn’t the safety departments job to help with my issue then I asked which department I needed to go to which the person told me only the app can help me and that there is no one that I could verbally talk to about this issue I told him that I tried on the app but the options given don’t coincide with the issue we were having my husband couldn’t feel his legs when he finally arrived home..MomoloseuVersion: 7.73.3

Not what it used to beI originally got this application for rides to and from work and I used to be very convenient. however over the past month I have had issues with lateness because the times on the app are inaccurate in picking up and dropping off. It could tell me that my driver is going to pick me up in two minutes and I could take 12 minutes. The same would happen with my drives a drive though it's supposed to be 15 minutes could end up being 40 minutes with no warning. finally the last straw was when I noticed that there are transactions pending in my account for rides I did not take I have deactivated this account today after attempting to contact customer service multiple times and will not be using anymore. I hope for future clients you will consider the impact of these things. Update**** I re-downloaded the app to try it so that I could get a ride to work which is 5 miles and 15 minutes from my house. The fact that they would charge $80-$100 for a 15 minute ride to still have someone wait up to 30 minutes is BEYOND ridiculous. I decided to try to delete my account again and after attempting to contact them and reviewing all of the help articles, I realize the information presented as false and there is no clear way to delete an account. I’ve downloaded it and honestly I hope the FTC catches their price gouging. I regret downloading it and stick to my previous review..JepenipinipiVersion: 2024.43.3

FRUSTRATEDI’m not one to get aggravated. But I downloaded this app, paid for a ride- and it automatically “reloaded” my account $50. It took this money out of an account I was in the process of closing since I was moving states. Well I had to close the account, so I asked them for a refund and they were nice about refunding me but before even asking how I wanted it refunded they quickly added it onto my closed account. They told me “their mistake it’ll go back onto my Lyft account in a week or so” and it did. Flash forward- I try this AGAIN. I updated a card on file and removed the other one so this wouldn’t happen again. They refunded it- I never get it. They finally tell me what card they put it on- it’s the closed account. They money never went back on the app. The customer service reps didn’t care, didn’t listen, said it’s up to my bank. What bank? I don’t bank there anymore my account is closed and now my money has just vanished. I respond patiently in the chat and try to get answers and they close the chat and leave, they tell me to wait 20 minutes go by I message again- and they have left the chat. And when I ask them to close the chat so I can speak to someone else- they keep the chat open. I’m extremely disappointed this is MY money they STOLE. And won’t RETURN. Or even give me answers about!! Never ever do I recommend this you cannot call them. Even chatting with someone takes an hour..Thathippiechick2121Version: 7.59.3

Driver Decided To Stop For Breakfast On Way To Pick Me UpI just had an unbelievably inconsiderate experience with this service by a driver named Raymond in Tulsa, Oklahoma. I have ridden with Lyft, many times, and had mostly good experiences. Today I needed to get somewhere on time, and this driver decided to stop off for donuts, which I could see where he was on the map, and have breakfast. What I don’t understand is why he is excepting rides and then stopping for breakfast instead of just having breakfast and then starting to except rides again. I always try to be considerate of drivers and be waiting for them out by the curb when they pick up. Today I waited and waited and waited. Finally, when he arrived in a different car that was pictured on his profile, I asked him if he had stopped for donuts. He did not answer the question and chose to be silent. So, I asked him again. Then he told me that he did. “We’ll a guys gotta eat!”, he said. and I told him he should eat on his own time, not mine. He was totally unapologetic, and told me most customers don’t care. So, I asked him to let me out of the car which he did. THIS PART IS IMPORTANT: Lyft has no customer service. Literally none. There is no human to talk to. There is no way to report this guy that I am aware of. I searched and searched, and all I could find was ways to report bad customers. There were ways to report the condition of the vehicle, but not the behavior of the driver..OrbizigiVersion: 15.25.3

Not worth itEvery time I ask for a Lyft they either come super late. Also if you use online banks they aren’t that compatible with Lyft. Sometimes they wanna work and sometimes they don’t. Even if you use Apple Pay, put your banking information and etc. I’ve had too many issues with this service vs Uber. Uber is usually on the pricier side but you get what you’re paying for. I’ve had multiple rides with Lyft that are supposed to cost around 20-30 max but they end up withdrawing 70-90. You can dispute it and get your money but this is not the customer experience I was looking for. My bank account has more than enough money to cover my rides but it’s the constant hot and cold with this company. They’ve made me late plenty of times and I know I can’t blame the drivers because traffic and etc but when your ride gets canceled 4-7 times that’s just ridiculous. I don’t tip low and I always leave positive reviews on each driver no matter what. If you made it to this point thank you for letting me rant but anyways use this app at your own risk. If you plan to get a Lyft plan 1hr or 1:30hr ahead. Try to not use a online bank. Maybe use a popular bank with actual branches. My chime account gives me trouble with this app. Even my Chime bank have confirmed the transactions shouldn’t have declined and there’s no error on their end. Lyft please do better.CarcamosMendoza4950Version: 15.19.3

Lyft does nothing to help ridersI typically do not write reviews, I have never written a review for an app before but my experience with Lyft has frustrated me so much that I feel the need to warn others. I lost a semi valuable bag in a Lyft rider a couple days ago, it had more sentimental value than anything else. Thankfully, no important documentation was in there, but if there was I doubt I would’ve been treat any differently. The driver, let’s call her Helen, had not responded to any of my calls of texts through the app, even when I contacted her just minutes after she dropped me off. She remained unresponsive for the rest of the evening so I put in a request through Lyft. I told them to give her my information and reach out but I cannot confirm that they did so. Even after that, they refused to give me any of Helen’s information. I understand that it would be a security issue but Lyft has said she remains unresponsive to their messages as well. Clearly there is something suspicious going on since it’s been more than 5 days. Lyft also does not have a customer service number and you can only communicate with them via email. It is a frustrating slow process and they also have stopped answering my emails. In the end, they basically told me there’s nothing they can do, not even check if helen is still actively driving for Lyft, and that is that. I will not be using Lyft anymore, and will be switching to Uber..Rachel hizanVersion: 7.58.3

Bad ExperienceMy first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore..Nick199645Version: 6.38.3

FraudI normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers.FarishtaaaaaaVersion: 6.1.3

Denying rides/ too many temporary holds at onceI recently have been experiencing so many people denying my rides. It’s infuriating that happens so frequently, the driver might be dropping someone down the block and THEN canceles my ride. I do not know why they take the ride just to cancel it at the last very time when I have waited almost 13 minutes and then the waiting starts again to experience it all over again. I lose time and I get the sensation to be lied. On other negative review. Temporary holds are getting out of hand. Today, I was charged a temporary hold of $20 broken down in two times. I did not have enough founds to go back home tonight and Lyft did not let me book a ride. Their temporary holds was the cause of me having less than the rate a normal ride is. I should be able to still gamble with that money taken from The temporary hold since “ they say , they’re not taking it but putting back in a week” but still is money I cannot use to book a ride of their own app. UBER saved my night, I do not how but the app said I could take a ride “ on them “ for being a loyal customer, I really really felt appreciated. I had to pay later but I cannot believe how Lyft has been so disloyal, unpleasant, and just nasty greedy and not once has truly rewarded me in any way. I will try to avoid as much as I possibly can to never be using Lyft services or to put my trust or depend on them..Gr210Version: 7.41.3

STOP USING LYFT ALL TOGETHERI have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾‍♀️NEVER USING LYFT AGAIN.SashaMonetVersion: 6.21.3

They are selfish, don’t care about their customers or their driversI’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore..Kc 414Version: 6.75.3

Not reliable. People with medical conditions use a different company.I never used lyft or uber in my life. But when my husband got sick he had many procedures and surgeries. His rides was always scheduled through his insurance. My husband was lucky to get drivers from private companies until his last surgery. He was scheduled a ride to the hospital at 345 am from Lyft. Whenever they schedule you a ride they always ask what is the reason and my husband had colon cancer. This ride was schedules a week in advance we received confirmation bit the driver never showed up. I couldnt even contact anyone there was no telephone number. So I downloaded the Lyft app. We waited for 70min to get any information and Lyft agent told us that the driver should arrive soon but can’t guarantee that anyone would ever show up. It was horrible. My husband was going through a very hard time and this information made him even more nervouse. This surgery was important for us. My husband had to take our car and drive himself because we have two small children at home. Thank god the hospital were kind enough to keep the surgey even though he was late for an hour. Anyone that has any medical visits find a different company to take you there. Lyft is not reliable they should never be allowed to work with medical insurance companies I wouldn’t want anyone to go through what we had to go through that morning..Jazz&KaleVersion: 15.59.3

No direct customer service communicationI have been a consistent daily customer for years. Lyft has turned their app to be not customer friendly at all. They should have at least more options buttons in the app in case something goes wrong. About 4 weeks ago I cancelled a ride because the driver whom they had literally just linked me with was 20’ minutes away and I was still charged an amount between $10-$12 approximately. About 2 weeks ago another driver literally cancelled the ride outside my house while I was walking out the door to meet them and I still had a couple of minutes waiting time. For that one I was charged $7-$8 approximately. There is literally no customer service to communicate complaints. Not to mention the times it takes the drivers forever to arrive; They may be “10 minutes away” for half an hour, resulting in work latenesses and significant hourly pay loss. It’s sad I still need Lyft on a daily basis because I can’t always catch the bus as most of their routes are still not fully back to normal ever since the covid crisis. The only good thing I can currently say about them is that most of their drivers are friendly. But if they don’t fix the customer service issue they’re eventually bound to have big problems with their customers in the future. Thank you for at least giving me a chance thank review. Sincerely, Zen.Puzzledazzle❣️❣️❣️Version: 6.94.3

App has worked fine until my last ride attemptThere doesn’t seem to be any way to report bugs on the app, so that’s why I’m posting this review. Today I opened the app to input my destination address, but the app did not respond to basically any input for the destination, just give some error saying to try again. No problem, I can choose a destination from the map. Of course, this time I must have randomly touched the map just before hitting the ride request button. No problem, let me just try to edit my destination. Nope, I was hitting the same address bug as before, and the app doesn’t let you edit the destination from the map so I tried fruitlessly to find another way. I shut down the Lyft app, restarted my phone, but nothing changed. BTW I had an Internet connection this whole time, gps reception, etc. I tried to cancel the ride, but the app kept saying that I would be charged a cancellation fee. The first driver assigned probably rejected my ride, because I got a second driver. Meanwhile, I was distracted by this annoying bug. After a while, I could see that this second driver was still headed away from me. It seems to me like drivers can game the system to get extra cancellation fees, by just not picking up the passenger until they cancel the ride in frustration. I don’t think riders are able to review a driver for a ride that never started..RabinaboVersion: 15.52.3

Received An Erroneous Health ViolationI had a driver cancel my ride while still over 10 minutes away from my pickup destination and thought nothing of it at first. The following day I received an email from Lyft stating I had received a Health Violation because I failed to wear a mask. I immediately reached out to let Lyft know that I had never even seen the driver since he cancelled while still 10 minutes away from my pickup location (so unless the driver had super X-ray vision, how could he site me for failing to wear a mask?). To no avail I tried explaining this to two different representatives who just sent me their standard response script stating, that drivers have the right to cancel your ride for failing to wear a mask. Now whenever I try to request a Lyft I am required to take a picture proving that I am wearing a mask as if I am on some sort of internal blacklist. Well I refuse to use the app and spend another dime until this is rectified if you are going to site customers for something as serious as a health violation during a global pandemic then you ought to have the gall to ensure sure customers are NOT experiencing a restrictive user experience because a driver decided to take advantage of a loop-hole. So I will continue to use Uber even when they cost more because that bare minimum, at least they investigate disputes and make sure that their resolution is based on actual fact..Lala81792Version: 7.14.3

Absolutely Over It!If i could give 0 star I would. DO NOT BOTHER WITH THIS APP! Uber cost more but less hassles. Ive been with Lyft for a few years. It was great at first but they have became carless about improving this app. they never have enough drivers so if you are running late dont call a lyft. they charge you for every little thing even if its the drivers fault. it will tell you be ready by a certain time and than by that time switch and add more time. it doesn’t tell a driver where to drop you off so a driver will get all the way to u and then pull off once he sees how far they gotta go. they charge u for two lyft if they didnt find u a ride in enough time. I AM OVER THIS APP! I HAVE BEEN LATE CONSTANTLY DUE TO COMPLICATIONS WITH THIS APP!!! and currently as Im sitting here it is giving me issues. i called a lyft at 7:20am. it said be ready by 7:45 which is when I start work. i live in Hollywood. there is MORE than enough drivers! as im waiting i look back at the app and my request is completely gone. now it says i wont get picked up until 8:16 and get to work at 8:33. so because this app constantly have issues from no drivers to the app crashing i am now 45 minutes late to work when i was originally on time and it happens to my coworkers as well. i am so over this app! no way i should have had to pay for another ride if i already paid for one snd the app removed my request..PrettyafokVersion: 7.10.3

Rip off!Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!.Tgb35545864588Version: 5.71.3

I’m not emailing for support soI want to contact support but I’m not keeping up with emails- anyway got a priority ride said like 4 min away- driver finishes his ride and then STOPS TO GET GAS- meaning the 4 min which was already 6 turned to 10 AND THEN HE GOES TO THE BANK LITERALLY A 1 MIN WALK AWAY AND I CALL HIM SAYING WHAT IS HAPPENING AND HE SAYS THERE IS TRAFFIC?? AT THE BANK??? then he just disappeared- like that was such ride he was 30 sec away from me but he jus kept running errands- but anyway they gave me a new driver supposedly priority- said it was arriving in 4 min w it started spamming notifications after the driver disappeared but this guy was also already delivering someone and it said he was coming in 6 min I GOT OFF A HALF HOUR AGO WHY AM I JUST NOW LEAVING??? WITH PRIORITY??? LIOKE NO WONDER CUSTOMER SUPPORT IS AFK THIS IS AWFUL- that’s actually crazy tho because I’m so many industries training is rigorous but I feel like this is just a taxi because there’s obviously no training videos here- but I feel like it would be common sense not to restock directly in front of a customer that’s in queue like clearly this guy was not all there in the head but why isn’t my ride discounted? Like Lyft was aware this guy was not moving or maybe the guy straight up canceled cuz why was he in line for the atm at the bank right after getting gas- prob knew to make him disappear cuz I would’ve left this long review there but OHWELL.FreakycrackerVersion: 15.24.3

BEWARE: Lyft tolerates driver theft on its platformRecently used Lyft in San Francisco, the ride share experience was fine however a pair of Rayban sunglasses was left behind in the Lyft vehicle. We tried many times to get the sunglasses back, due to the way Lyft’s protocols work for contacting drivers we had enormous difficulty getting through to our Lyft driver. After we finally established contact with him, he acknowledged he found the sunglasses in the back of his car and we set up a meeting time with him. However our driver no-showed our arranged drop off. Since communication with drivers while they are on shift is nearly impossible through Lyft, we suggested he drop off the glasses at a police station, at which point the driver immediately ceased communication with us. We escalated this response to Lyft customer service, they were initially helpful and arranged for the driver to ship the glasses back via mail, however this plan also fell through as the driver never the shipped the glasses and Lyft’s customer service ceased all communications on the subject. While losing the glasses was not Lyft’s fault, the Lyft driver ended up stealing them and Lyft customer service refused to take further action, which is a blatant tolerance of driver theft on their platform. Hugely disappointing outcome! I encourage everyone to think carefully about using this platform for their ride sharing needs..HkmusicianVersion: 15.20.3

Great experience until........I’d like to go and say that I was a huge fan of this app. So much so I barely walked anywhere or took the bus seeing how I’m 18 and a car is in my agenda at the moment. I lyft’d almost everyday to work for the inexpensive price of 11$ to get to and from work. Until one day I ordered a lyft 20 minutes ahead of my expected appearance at work seeing how the ride was about 6 minutes and this was a very very rare occasion because I would order 10 minutes ahead. So I get a driver and he approaches my home. For some reason my driver switches to someone further than the previous. This all happens in a 5 minute span so I don’t worry. I look at my phone and the driver is not moving at all. This happens for 10 minutes. My driver. Not moving an inch. So I decide to cancel the ride and just walk seeing how I’m already running a little behind and a lyft at this point would be wasting money. I soon see that cancelling costs 5$ which is around the price of my normal ride. So I expected a refund and to be short a dollar in this inconvenience. Nope 12 wasted on a lyft I didn’t even take. The app has the gull to have one of the refund options say “driver isn’t moving” while simultaneously saying they have driver their way to me so pay 5$. Morale I’d say is to not rely on lyft for work. Bite the bullet and take reliable routes for work, school, etc. leave the lyft rides for something more lenient..Sirrbenson23Version: 6.15.3

No showGot billed for $5.65 cancellation fee. Two drivers couldn’t find the Marriott City Centre at the Rogers Centre. Almost missed a show. Not impressed!.KwgilVersion: 5.5.3

You can’t delete your payment info once you’ve entered itWARNING: you can’t remove your credit card information once you’ve inputted it on your account!! Even if you deactivate your account, they still keep your information!.Jlc93Version: 5.22.3

Can't use in Canada with iOS 9?Pretty insane that you can't update to the new version (the version required to use the app in Canada) unless you are on iOS 10 or higher. Looks like Uber will continue getting my business, hopefully their prices will go down with Lyft's arrival..AlejandroEthlotaVersion: 4.49.31

Worst support, extra chargedAvoid the use of this app. They have no support, charge for no reason, drivers have loopholes to fool around and charge extra.Sm-canVersion: 4.52.3

AwfulUber is so much better at least they arrive within the time stated not 20 min later.ArcticBlueFoxVersion: 5.12.3

Unexpected Driver ChangesThe Lyft service should be for convenience, speed and safety especially during times of COVID-19 health crises but instead it makes you late, unsafe and annoyed constantly. The drivers don’t drive with urgency to get you where you’re going on time, the app constantly changes your drivers making you even more late n when they do arrive they cough and sneeze without a care in the world. You’re better off taking an UBER or just taking the bus. I don’t recommend you use this app.PavDonVersion: 6.32.3

HORRIBLE WAIT TIMESI am an essential worker right now I should not have to wait an hour longer at work because your company can’t seem to get their drivers and their drivers geographical location closer. So here I am giving you guys my money and I’ve been sitting here for the past hour waiting for a Lyft I called an hour ago HORRIBLE SERVICE quality over quantity. This is my first time using this app and I wouldn’t recommend it for the life of me..A2vxxVersion: 6.32.3

Use Uber, the Lyft developers lack brainsMany of the reviews here are focused on bad experiences with specific drivers. What Lyft won’t tell you is how awful their app actually is. At the time of writing, the Lyft app is riddled with numerous breaking bugs that come up in the worst situations. The code-monkeys tasked with designing this awful application are clearly not being fed enough bananas. You won’t notice it if you follow the exact “happy path” this app was clearly designed for, but once you stray and mis-click a button, it is game over. Having taken hundreds of Uber trips, and dozens of Lyft rides, the quality difference is staggering. As much as Lyft likes to preach their culture, maybe they should focus on building a quality product first..OnomanictiVersion: 5.73.3

Horrible appA million times worse than Uber. The app freezes. It changes the drivers on you unexpectedly. It makes you wait a very long time for a driver. I would not recommend this app to anyone. It’s trash. Everything about it is trash..Jessica 🌷Version: 6.32.3

Switch to uberLyft is ridiculous my driver was clearly drunk and was driving so carelessly. I msged them to inform them. There only response was you should’ve gotten out of the car. I was on the highway. They wanted me to get out on the side of the road? Lyft doesn’t care about you. Only your money. Please use uber they actually care about customer service..Solj3Version: 5.66.3

Very unreliable drivers and PlatformDrivers will often not be able to find you. Map will often be inaccurate. It’s an ok service if you don’t have to be anywhere..ShpaaVersion: 5.73.3

Wrong pickup and too many drivers still on rideI’ve add such bad experience lately with Lyft, the app can’t seem to be able to locate me and even when it does, it sends me elsewhere for pickup without giving me a choice. I use the app when traveling so I mostly don’t know where I am, I don’t need to app to make me move also. Another thing and it’s more about the drivers, had to cancel 4 times today in a row because the drives keep accepting while still on another call, ended up wasting almost 30 minutes for drivers that either didn’t arrived or were way too slow..StephaneonlineVersion: 5.63.3

Ruined.Every time I try to request a ride no one is available and it takes up to an hour to get someone!!! This service is ridiculous and you guys shouldn’t be running if your not thinking about your customers. Not only does it take 20+ minutes to find an actual ride but if you decide that’s way too long and you could bus/ walk faster to your destination THEN RIDE you get charged $5 straight from your account. Outrageous..Faith.millerVersion: 6.30.3

Waiting for responseI am still waiting on a return for an incident that happened on my Lyft trip of being dropped off in an unsafe environment! Will not be using app anymore!!!.UnsafeunhappyVersion: 6.21.3

Why driver first except and then cancel the ride I am very disappointed with thisYou should work on this problem or it will reduce your customer.Guri2098Version: 5.66.3

Rip offHad it for a month, decent until I had to cancel a ride due to wait time, and they charged me for full trip.. deleted the app. At least Uber waves cancelation fees if the wait is too long, pretty awful.VlLllLvvvLlVersion: 5.66.3

Worst appWorst app Didn’t got free rides credit even after applying referral code..DanishkatariaVersion: 5.64.3

Will never use lyft againI was using lyft since 2 years and it was fine, but after updating lyft app, it automatically overcharged whenever I finish my ride. That’s totally unfair and never use lyft again👎.Harshbhavsar54Version: 5.64.3

UnreliableEven though the service is a bit cheaper than others but they let you down when you need them and usually you have to wait extra time for drivers i had to wait 10 minutes for a driver in -30° weather and when the driver got close the ride was canceled so i had to wait another 10 mins in the freezing cold so not only i was late i was stuck in that weather I have been using both uber And Lyft but this made me change my mind about them since they are not RELIABLE.KhashikhVersion: 5.64.3

Bad business practicesLyft is a sketchy company and they lack transparent pricing, using opaque tactics to get you to pay more. As far as I’m concerned, it’s easy enough for me to delete this app and never use it again because I’ve now had a couple cases where the quoted price has been significantly lower than the final price. I don’t want to have my credit card on file for a company with these kinds of unethical business practices..Cando Lalrissian 12Version: 5.63.3

SO EXPENSIVE sadly theres no 0starI look at this app and uber, the destination from pick up to drop this app charging me a lot than uber.. so i guess i rather use uber than this app..Chienna MonroeVersion: 5.7.3

Really unreliable now.Used to have a fine time with Lyft but now I get constant cancellations from drivers and no shows. Today I waited over 20 minutes before getting a ride and watch both drivers who cancelled on me drive by… But if the rider wants to cancel they still have to pay. Just pay the extra 2 bucks and get an Uber..NotderekVersion: 15.71.3

Long wait timesIt’s like these drivers who work for Lyft are slow on purpose, why would you offer rides to drivers who are not done with an ongoing trip?? Been wait 20plus minutes and the time keeps changing!! But if we’re not ready in two minutes you’re allowed to upcharge. I’ll mich rather stick to using Uber.Maybe 23456Version: 15.66.3

Wrong estimate of arrival and cancellation feesI have both Uber and Lyft on my phone. Uber would say that the driver's ETA is in 5 mins, and it will be in 5 mins. With Lyft, it takes longer. It would say an ETA of 5 mins and the driver would arrive in 15-20 mins. Sometimes with the wait time, I wouldve arrived earlier had I commuted. This isn't just a one time thing too. Lyft manages to consistently overestimate the arrival of their drivers so you would book it. But once you realize that it's taking too long and want to cancel the ride, they're charging $4. This is disappointing..SimilarJacket01Version: 15.63.3

Cancellation fees make no sense3 drivers picked up my ride. Neither budged from their original location on the map for 10 mins. I tried to cancel the first but was asked to pay a $5 cancellation fee for ‘their time’. What about my time Lyft? Your riders were not moving. When I messaged to ask for an updated ETA he cancelled the ride. No repercussions there for him. This happened multiple times..S-l-feedbackVersion: 15.61.3

Wait times too longAwful wait times.SwayTee999Version: 15.61.3

Bad customer service and bad ride experienceThe driver left me and finish the ride without me. They also charge me for that inconvenience. I talk to customer service rep and they are rude..Geyl BVersion: 15.61.3

Driver was late, made illegals U turn while being rudeDeleting App after I get my money back!.Jerrygt4Version: 15.45.3

MISLEADING INFOThe app has misleading info and ALL customer service representative I have spoken with doesn't seem to understand the issue!!! They are promoting 50% off 3 rides but they only give 2!!! More like a scam and the customer service representatives will just waste your time going in circles!.1798aaaaVersion: 15.41.3

Awful customer serviceTrying to submit a complaint outside of their predefined flow is impossible. Everything is the drivers fault.Chrismc_1986Version: 7.38.31

Not reliableScheduled a pickup in 7 minutes, 10 minutes passes and it gives me a new driver 10 minutes out? Utter garbage.Oleg_1998Version: 7.38.31

TrashAbsolutely trash! Drivers cancel at no consequence, they automatically connect you with another driver and wait again for 10 to 20 minutes again! I’ve been late to every appointment I’ve used them for and that’s with a 1 hour cushion window! Trash.Backley11Version: 7.37.3

Can’t use Apple Pay, unusable and harvesting my data!Booking a lyft for the first time, the app refused to accept Apple Pay (AFTER I verified the apple confirmation), and asked me to enter credit card info, which Lyft DOES NOT need (Apple Pay should be enough!). I entered my cc info because I had already come this far, then Lyft asked to scan my card, which it was completely unable to do because the number is faded. In the end, the app was unusable and won’t let me delete my “unusable” credit card info..SveltelyVersion: 6.95.3

Driver not shown upI was standing right at the Walmart entrance and called 3 times and driver said he is coming but never turned up. Sad thing is no show up fee is charged to customer sucks.NbrknrVersion: 6.30.3

DiscriminationVery disappointed. I had experience of discrimination by the driver during COVID-19 by not letting me get in the car just because I am Asian.Fangru1030Version: 6.26.3

Why too expensive from LGA to Paramus at 9:20pm?$81 is too expensive and I will have sleepless night tonight. While going to LGA at 6pm it is $52 and now no traffic still charged $81 - I will find another transit from now onwards as there is no reason for charging more.SssffghhjiiooolllhgffffVersion: 6.21.3

Impossible to redeem $15 welcome giftI used Lyft for first time. While using Google Maps to find a public transport to my destination, Lyft offered me a $15 welcome gift to credit towards my first ride. So clicked in the link and it couldn’t open the landing page. So I have to manually download the app from Apple store. When I confirmed my first ride, there was no place to redeem the code GMAPSCA that the offered not did Lyft subtracted that amount from my check. So I was very disappointed with Lyft. Bad customer service and horrible first impression. Better keep using Uber.$15RedeemVersion: 6.9.3

Unable to apply any promocodeThe app doesn’t allow to apply any promocode on signup.Varun009Version: 5.64.3

Ride splitCannot split the fare. Don’t use this app unless you want to pay for everything..AlexSeviVersion: 5.64.3

DriversThere drivers in Canada are really picky on who they pick I’ve even got some people accepting my ride to see where I’m going then just cancel I hate how they don’t get penalized for any of that..BaackwoodzkingVersion: 5.64.3

Charge too muchYou guys charged me lot rather than Uber also you guys instead of showing at the front deduct additional when I pay wrongly..Bins joyVersion: 5.63.3

😡🤬.Tamilchchelvan.kVersion: 5.63.3

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