Uber - Request A Ride Customer Service

Uber - Request a ride Positive Reviews

The most reliable!Hands down, the most reliable rideshare app/platform— and there are reasons for that! Yes, many drivers do utilize “both” platforms; yes, prices can vary wildly between the two— yet, myself and most I know consider Uber the “get what you pay for” platform. If prices are higher, and one is in a hurry— Uber will almost always be the service that responds as displayed. (Hint: it has to do with the compensation of the person providing your trip via their vehicle relative to the price one is paying). And no, “the other” platform does NOT “treat the drivers better”— that was/is merely a PR stunt they’ve been riding for years now. Yes, sometimes they’re cheaper. Occasionally faster— there are reasons for this, too. Also due to compensation and a very different business model. Such is also why “random issues” seem to occur on that platform, seemingly “out of nowhere.” Think! As for the reviews stating “for a closer driver, accept this offer” and most of the “outrageous surge fees,” etc etc.— this is only in California, due to a current legal situation. In all other states, surge still applies when demand exceeds supply, but falls back as usual (and YES, 4AM during a pandemic is “high demand” for driver SUPPLY at the time; such is the ONLY reason anyone is driving at that hour!) Think about it. 🤔 🤷🏻.PROJECTZACKOVersion: 3.417.10002

Use at your own risk!I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride..HonestyWithASideOfFriesVersion: 3.371.10002

Mediocre support and serviceIf you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again..JalmaeVersion: 3.342.10000

The worst customer service you ever!Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do..T dizzVersion: 3.268.10002

Great! Not 5 stars but Uber doesn’t let me change that.I’ve used Uber a long time and have been able to get rid of my car now that I have Uber. But it seems every update makes the app more difficult to use. Today in the heat I was counting on getting Uber to take my little dog to the vet. They charge extra for the dog which is ok. But the app is now so messed up that I was unable to change the pickup point or my destination. There was no way to do it so I had to drag my puppy in this heat and had great difficulty breathing walking to the vet with a mask on. This is nonsense. Also it’s screwed up for drivers because they changed the pop up I used to see after the ride. Now I have to go to past trips up in the left corner to search for the trip and then add the tip. I was totally unable to select 5 stars for the driver. How many people are going to bother to do all this when it’s money they could save. This is one more proof of how Uber has little regard for their riders or drivers. To all apps: Stop filling in the blanks with what you think I want to do or where I want to go. You are creating a mess and proving we have nothing to worry about from artificial intelligence yet. The app worked months ago but stop making it so smart that it’s unusable..Excellent714Version: 3.411.10005

Pickup times getting worse and worseWhen deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability..Masmusic9Version: 3.287.10003

First timeThis is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again..CrzylakafoxVersion: 3.268.10002

Satisfied but a few issuesI am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there..SarahjdgdvkVersion: 3.349.10001

Started off good but went downhill fastI started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore..Dragon Mother90Version: 3.381.10002

Option in settings for miles/kilometers and currencyWhen I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is..A Wanna Be Pinterest User!Version: 3.356.10001

Going downhillUber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees..Bestmoney4Version: 3.319.10004

😊 Uber RatingUber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗.RetdecemVersion: 3.322.10004

Thank God for Uber.I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber..Reverend moon beamVersion: 3.369.10001

Put my account on hold and won’t tell me why!I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer..S.95NdVersion: 3.335.10000

Over ItIt’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues..85ForeverVersion: 3.441.10005

Honest uber driver!Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳.Aperez2013Version: 3.336.10001

Uber is like the Bitcoin trend, it will eventually be of little to no value.I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens..Jo-A-moVersion: 3.275.10000

Uber is unbelievablely unprofessionalAfter studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can..Kylewade3Version: 3.296.10001

Not a fan of the rating systemUber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that. It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers..Ari- ellVersion: 3.390.10003

Some Changes NeededAs a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location..G4DJ3TMANVersion: 3.294.10002

Driver ratingsNYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits..Henrythevvxxiii!!!Version: 3.271.10001

Unexplainable fare chargeI take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable.NiarevelinaVersion: 3.389.10002

Generally a big fan of Uber - few things to think aboutI use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much..Thoughtsandreviews68Version: 3.357.10002

Always on tracking. Gone!They removed always on tracking, 5 stars!.WeekenderingVersion: 3.260.3

Great App but too many updatesThe app is good but its being updated everyday. The constant updates are really annoying especially when you just updated the app and in no less then 24 hours later another update comes out that has to be downloaded..Shark13qsaVersion: 3.401.10001

TippingWhy can’t I add my own tip amount instead of chosing the options that Uber gives ? Also, why does Uber take a cut of the driver’s tips ? All 100% of the tip should go to the driver.Boarderg21Version: 3.351.10003

Okay...Uber makes too much of a profit off the backs of drivers and restaurants and customers....Eilia04Version: 3.424.10003

Takes the long wayFor some reason the route the app chooses to always go the long way. There is no option to change the route. It’s annoying. I’ve lived in vancouver all my life. I know where I’m going. I want the fastest route, thanks. I’ve actually chosen to take a taxi instead a few times for this reason. Other than that, the drivers are friendly and the vehicles clean and comfortable..ZensualgirlVersion: 3.422.10001

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Uber - Request a ride Negative Reviews

Avoid until the apps many bugs are fixed.The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot..TherearebetterchoicesVersion: 3.282.10000

Charged a Cancellation fee for wrong address!I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks..TooManyFlubsVersion: 3.366.10001

GPS and location services needs to be fixedSince the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process..IjinixVersion: 3.325.10003

Service went way down hillWhen I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!.Everleigh123Version: 3.302.10003

Very frustrating !I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue ..AndyjuuVersion: 3.394.10003

My first time ever using Uber and honestly was the worst experience of my lifeSo I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back.Unsc2468Version: 3.362.10004

Frustrated Much !For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now..Lynda712Version: 3.327.10002

Horrible customer serviceI would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint..KEENANEMVersion: 3.420.10007

No Way To Help Uber ImproveI’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion..Active frustrated riderVersion: 3.298.10000

Worst Customer Service and disloyal company.I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT..MaroubaVersion: 3.381.10002

Left me stranded too many times - unreliable!I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs..AppVoice2016Research&JournVersion: 3.317.10003

It’s a jokeYeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!.KiddkylerVersion: 3.299.10002

Uber used to be goodSince the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs..Omer MusicVersion: 3.353.10002

Wet & TiredI used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again..TIRED, WET AND DUMPED BY UBER.Version: 3.332.10005

One out of three try’s.I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber..Kapaau keithVersion: 3.325.10003

Better customer service please!Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all..Barcaalex10Version: 3.306.10003

OverchargedMy car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation..Surge ChargeVersion: 3.417.10002

Frustratingly UselessThis app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth..Abc123XDVersion: 3.366.10001

Terrible Customer ServiceI received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight..Ashmash93Version: 3.338.10003

Uber customer service is super incompetent...I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful.....Totallytang89Version: 3.391.10001

Race to the bottomGetting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy..BigredrobotVersion: 3.270.10001

Unreliable! (I gave 5 stars so my complaint appears on top)Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider..Uber bad serviceVersion: 3.271.10001

Poor customer serviceI recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority..SydneyhatesappleVersion: 3.261.4

Just overall bad experienceI love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/.LetavivVersion: 3.381.10002

Used to loveI take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people..SubtlyObviousVersion: 3.290.10002

Reasons why I won’t use Uber againMost of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers.Beagle 777Version: 3.336.10001

Time Estimates 30 minutes later than expected. Horrible Customer ServiceEvery time I have used uber, I’ve learned that the “estimated” pickup and arrival times have been falsified for appeal. For example, my uber was supposed to come in 9 minutes, it arrived in 22 minutes. Therefore, we were late arriving to our destination over 30 minutes. There wasn’t much traffic at fault. Our driver was choosing and switching music on his iPad while he was driving. This ride cost over $23 for myself only. There were 6 other people in the car. The driver had the audacity to ask for a 5 star rating. Once I told him he did not earn a 5 star rating, he low-balled me! Now my overall uber rating is a 4.8! However, 4.8 and still can’t get customer service. I did email with Karen and Sara, so you know who to avoid in customer service. Contacted uber support, as always, they did not do anything to solve the issue or follow their own standards and give me a refund. If the arrival time is over 5 minutes of the estimated time, their policy is to issue you a refund. They never do. I have heard rumors that people receive their refunds quickly, or get great customer service, but those rumors are false. Through research, no one I’ve even met had received even mediocre customer service. The great reviews online and in the store are actually paid or otherwise enhanced with perks and such..Kindergarten WranglerVersion: 3.381.10002

Same route, same time, same distance billed $13 for morning trip and $19 for evening tripI take the same route every day to work and back home for an Year and 4 months now. Firstly the GPS always takes the highway only to stop in the middle of the highway re-routing for even more longer path. Second and importantly they charge $13 for my morning trip and $19 for my evening trip back home. I mean what's the algorithm that you guys use to calculate fare? Are you guys managing it? It's the same distance for almost the same amount of time and that big margin of charge? I am much better off with the regular cabs cuz they are much fair than uber..Nel_nakVersion: 3.260.3

Driver scamming me for cleaning fee & wait times!I was charged a cleaning fee and the driver is scamming me for $40. He claims that I spilt a drink even though I had no drinks/food on me and Uber is siding with the shady driver who made me feel uncomfortable the entire ride. I am also getting charged for wait times even though I’m the one waiting one the drivers. I’ve compiled the amount and it totals $37.53 in “wait times” which is another way to screw your loyal customers. My Uber eats last week was sent to not a wrong address but the wrong province!! And somehow I got charged for this glitch?? It’s another $30. I demand a refund of $103.53. I’ve been with Uber for 5 years and definitely considering switching to LYFT as I find this completely unacceptable. Also the fact that you guys make this extremely difficult to get any customer service makes it so much worse... very disappointed and would not recommend!.UBERUSUCKSVersion: 3.329.10002

Uber is racistUber is discriminating upon people based on their skin colour. Hope a class action lawsuit kills it..Eli belVersion: 3.407.10000

Existing account.I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft.Kaptain0Version: 3.382.10006

So so bad...Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it.AsaduserVersion: 3.407.10000

Cleaning fee OVER THE TOP😤I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!.Oreo2829Version: 3.406.10001

LootUber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination..TTC CUSTOMERVersion: 3.327.10002

Not a valid or responsible choice....The app said a ride was on the way for an hour... we actually waited. Only wanted to go from Richmond Hill to Aurora at 12am... Apparently the civic address was "unrecognizable" Anyways the Cab company found us fine and within 12 minutes of us calling. Wouldn't ever use again....@pokémongoletusdown....Version: 3.261.4

Don't bother using this app.- Takes too long too get a uber driver. - They streal your money by taking longer distances. - And the list goes on..Oh_JavierVersion: 3.260.3

Rude racist and unfairCustomer service always sides with drivers, very bad service.HhdbdidnsusnsbsknVersion: 3.423.10001

ScammingMy grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money..Sophond01Version: 3.422.10001

PriceI Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price.Cashmeoutside98Version: 3.329.10002

No payment option ?!My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then....Maple73Version: 3.260.3

Calgary, ABI have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better..ErmebaVersion: 3.260.3

Mad😡Why did u remove the following: Bus times Uber eat Grocery option from Uber app! I like it as it was all I one app! So mad! 😡.Snapy gak1Version: 3.451.10003

SadThey removed Uber Eats and now I need to install second app..CyrilJokerVersion: 3.451.10002

Dishonest AppIn many occasions, Uber deducted money from my cards unjustifiably and their customer service is usually unwilling to solve any issues. They’re just defensive and will respond with lies, which are proven lies by my bank. Using this app is just a waste of time in addition to being a waste of money..Sherif.KhVersion: 3.447.10000

HorribleFirst off I’ve been waiting for a refund for a month now I came to realize that they don’t ever do refunds, they tell you they do but they don’t, and they also they investigate refunds like murder, I don’t think anyone in Human Resources or in the help section actually cares about their jobs, another thing drivers are taking their sweet time coming hoping you cancel your trip so they can make $5.25 for the cancellation, it has happen countless times. I suggest using Uber if you absolutely have to go somewhere or on a date, but don’t expect refunds, also the people that “help” you are useless. They don’t do anything. I seriously dislike you Uber..__StVincentVersion: 3.447.10000

Horrible...ive already switched to lyftI requested a trip for the 11th and the driver drove 10 min away from my house🤦🏽‍♀️so i ended up canceling the trip so i could call another one. Uber took out over $30 in 4 payments from my account as a result of me cancelling the one trip. There were 4 different payments taken out for 1 cancelled trip and noone else used my card or had access to it. Uber keeps sending me the same message when i contact them in the app saying its an authorized hold and ill get it back? But my bank has told me these are charges and not authorized Holds like what was stated. As well as the fact its been days and all theyve done is refund me 19 cents for a waiting fee from a previous trip (which i never asked for?) ...a hold doesnt hold for longer than a day as stated by my bank and today is now the 21st. None of these payments have been returned yet and i took no trips that day. It was a cancellation. They cant explain why i got charged 4 times for a cancellation and theres no customer service line to actually talk to a real person and get this resolved. im reporting this to my bank as fraud so i can get my money back and I encourage everyone to check their bank statements if using this company because just reading the reviews this is a regular thing for this company. A bunch if thief's smh.Brina_mixalotVersion: 3.440.10003

Bad serviceThis Uber app is stealing money from customers. They owned me 10.97$ for additional charge but instead of giving me my refund, they charged me another 10.97$ then they refund me 10.97$. That’s not refund. That’s trick playing, they never refunded..Andy21408Version: 3.434.10005

FeesTheir cleaning fee is absolutely a rip off. I spilt a little bit of my drink, offered to clean it, tried to clean it but he kept waving my hand out of the way. Been using them for over a year everyday. And now they have charged me 100$ for a trip that is 20$ and it’s near Christmas I must add..AlyBear123468Version: 3.434.10005

Misleading advertisingPromo code discount for the first free ride advertised on Google Maps isn’t working. Just misled me causing to download the app and create an account..Claire UberVersion: 3.434.10005

Contact SupportThere is no contact support or number to reach any rep to inquire about the app or scheduled trips. In the website it says to go to the menu > help > tap call support. I wanted to see where I can verify the scheduled trip and how could I change that and needed to find it fast. How come you guys make this so difficult to find? Also in your help menu, it would be faster if we can do a search of what kind of inquiry we have, rather than trying to click through every single one trying to find a number. Just. Terrible..VgorousVersion: 3.433.10004

Higher costs than taxisI used to use Uber, but no longer will I use Uber because the average cost of Uber is significantly higher than local Diamond taxis; it used to be the reverse...Uber rates were less than taxis. With all kinds of supplemental charges now Uber rates are higher than calling for a regular taxi. Sorry, Uber, you’ve lost one good customer to your competition, the local taxi service..Len DavidVersion: 3.429.10001

Account DisabledMy account has been disabled for more than a year. When I contacted them to find out why, the company informed me that I owe them $80 bucks for orders made in December 2019. First of all, I didn’t use the app during that time period and I could have been stranded somewhere!! Like I need my account active. So stupid!!.SuzieemagalitVersion: 3.425.10000

I accidentally complained in a reviewWhy is there no usable phone number to contact anyone in Uber? I realized that I had complained about almost every driver I’ve had while thinking I was complimenting and I have no way of correcting this. PLEASE POST A USABLE PHONE NUMBER FOR THESE ISSUES!!!.Z3R0-81Version: 3.425.10000

Poor customer service and terrible GPSThe last few rides were terrible. Drivers took the wrong GPS route to arrive at my house. I kept having to cancel and find new drivers. The last driver left me 10 minutes from my destination. And after contacting Uber, they only gave me a $3.80 credit as a compensation, and refused to adjust it..Dordor27Version: 3.425.10000

ScamStole 26 dollars from me.PenissuckerdddVersion: 3.423.10001

Uber app doesn’t work for any paymentsI have been using Uber for about 2 years I used to love it but not anymore I have so many issues with it payment method doesn’t work when it shows my Uber cash it still won’t work it happened too many times wasting money on it for it not to work not happing anymore.Meaghanj13Version: 3.423.10001

Uber Eats ScammyDo not recommend Uber Eats. My order was missing an item and the other two were wrong. Submitted two complaints that day that went ignored. Followed up next week and now they can’t do anything because it’s been a week. Customer service is all copy and paste. How do you get away with charging people for things they didn’t even receive..?.Rye4634tdrsgVersion: 3.423.10001

Holding Your Lost Items RansomI had taken a ride with one of the drivers and as I exited the car I noticed that my glasses were still in there. After contacting the driver he confirmed that the glasses were indeed in his car, within the span of 15 minutes. I had asked the driver if he would be able to return the glasses, even offered to pay addition (fuel expenses, etc). He insisted that I follow up with Uber to have them email him and charge me $15 to have him bring them back. Fast forward 2 months. I had continued communication through Uber’s Help assistance and finally was able to connect with the driver who had passed the glasses along to his “friend” who agreed to deliver it to me since the driver lived 30/40minutes away. Initially, I thought this would work out for all parties since the driver lived so far and if his friend was willing. My main concerns were disclosing my home address to the driver’s “friend” who had nothing to do with Uber and after two months, I wanted to see if the glasses were even mine to begin with. All the while, going back and forth between the driver/his friend/and Uber, being told that he refused to deliver the glasses if I didn’t pay $40. Upon arrival the driver’s friend refused to let me examine my glasses to see if it was indeed mine. He insisted that I e-transferred him $40 in addition to the $15 lost item return charge. In the end I had to call local authorities because this man was sitting in front of my house refusing to return my prescription glasses which I need for work and studying. It’s very unfortunate that this was not handled better by Uber support and by the driver. As I said in the beginning, I had no problem paying the driver to return the glasses ($15+ additional for time/expenses) but the fact that I had to call the local authorities just to have the driver’s friend show me the glasses (and struggling for the two months without my prescribed glasses to help me see). In the end, I’m happy to have my glasses returned because it would have taken longer to order new ones given covid. I do wish that Uber look into their support procedures to ensure that items aren’t being moved through outside of Uber driver contractors..Food FantaticVersion: 3.423.10001

Always double charging!I’m not even talking about constant charges and reverses that happen with EVERY trip. I added a second card to my account and guess what? I got charged on both cards for the same trip!!.Elena1729Version: 3.423.10001

Editors choiceReally?? Either the “editors” have no discernible social conscious or are something that rhymes with plumb.Jh KenyaVersion: 3.423.10001

They charge twiceIt’s so disappointing how an app like this that is used everyday does not have customer service. They sometimes charge twice and when you try to make complaints there is no customer service to talk to. Absolutely ridiculous. If I could give them 0 stars I will. STOP EXTORTING MONEY FROM CUSTOMERS!!!!!.EstherOnyukwuVersion: 3.422.10001

Absolute garbageDriver was a dick charged me too much money.Will cartiligeVersion: 3.422.10001

Useless.Can’t even get past signing up for an account keeps saying it’s sending a code to my phone number and it never sends anything. Waste of time I’d give it zero stars but apparently I have to give it one. No way to contact anyone about it unless you have an account just ridiculous. I’ll call a cab and save myself the frustration..JayTee00013Version: 3.422.10001

WorstI hate how they always said that I have outstanding balance but when I checked my bank account it shows that I a paid the every ride. I have been having a lot of problems with this app a lot! If only we have other ride in my town!.AronomaVersion: 3.422.10001

SupportWant customer support? Don’t look here. Use Lyft or literally anything else..ZorezXVersion: 3.353.10002

Lack of trainingWhen Uber first started, cars were clean, fairly new, drivers happy. Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with. Uber you need quality control and training before you loose your customer base..Forget it 15Version: 3.329.10002

Worst of the BunchSure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!.Marchi3Version: 3.329.10002

Bad bad bad UberToronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017. In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West. At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home. She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her. Police allege she was driven to an area and sexually assaulted. On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue. In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app. Police say she was driven to a Once inside the vehicle, police s.Fack you uberVersion: 3.329.10002

Be careful with extra chargesWoao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account..All nick names r taken?Version: 3.329.10002

IOS11 let’s you do this anyway. Poor marketing attemptIOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers. The update in iOS 11 is a direct response to this slimy behaviour. Don’t try and market it as anything else..Mickey.teeVersion: 3.261.4

Bad serviceNo support, no phone number you can call and figure your issue out. Just and endless menus of FAQs. Easier to take a taxi..AppskiReviewerVersion: 3.260.3

Thumbs downI stayed with Uber for a few years but, I’ve given up, you get charged for rides you never took, they charge your card any chance they can. The map is ridiculous and takes you to addresses you don’t want to go to, the drivers are so unprofessional and half of them have no idea where they’re going. When they pick you up you often have to walk to find them because they park a few blocks away and wait and you get charged for that as well. The wait time is NEVER what it says it is and if you don’t order it ten minutes early you’ll be late. And, when you tip, only a percentage goes to the driver. It’s not worth it at all. Thumbs down for me. **oh! And if it’s busy your ride can go up to triple the price for as long as they’re busy and you just have to wait for it to go down..WerbensteinVersion: 3.451.10003

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