Uber - Request A Ride Customer Service

Uber - Request a ride Positive Reviews

DiscriminationMy Uber driver account was deactivated 2 months ago, neither customer service nor greenlight office helped me. I have been dealing with this for 2 months and I have met at least 15 times with uber customer service and 3 times with greenlight office. I have met with their supervisors, no one wants to help. Everyone sends an automated message. The only purpose of the employees is to stall the person on the phone, they don't try to solve the problem. The reason they give for closing my account is; "You have opened more than one account in your name, this is against the community rules." I am giving my explanation but they don't want to understand. One of the accounts is Uberx and the other is Uber Black. The Uber Black account is already separate. They don't challenge it. When I ask why it was closed, they send me an automated mail. They just say that I violated the community rules without explaining any reason. I ask why, they say they are sending an e-mail and send the same e-mail. This is completely discriminatory, they shouldn't be able to do this without telling me what the real reason is. When they talk on the phone, instead of explaining, they hang up on me. From now on, I'm turning this matter over to the lawyer. I will do whatever it takes, if necessary, I don't care if my account is not active. I just want uber to be held accountable through legal means. I will never let this go, no matter how long it takes..CelmaslarVersion: 3.612.10000

Inappropriate communication and unsupportive interactions with a driver.I’ve never used Uber as a pickup service at Fort Lauderdale international airport until August 31, 2022. You can check your records. Previously I’ve used other services so had no communication with nor any knowledge of what the system was to meet with the Uber driver in this instance. Upon arrival I continuously provided my location to the driver, in an effort to get picked up, however in response she was insisting I needed to go to a destination I was not familiar with. Eventually, after several texts back and forth (can be documented via our texts on your app)she finally gave me a location. Once I arrived at the location and attempted to speak with her concerning the miscommunication she immediately displayed a sense of aggravation and became defensive and belligerent. Despite her unprofessional attitude, and being placed in an awkward situation, due to unfamiliar circumstances I was willing to continue to my destination with her because she claimed she was willing to continue to accept the reservation. Eventually, she decided to leave after a period of time while my husband was in route to where she was parked. The bottom line is she left without any communication and didn’t cancel the reservation before accepting another one, at my expense. This entire encounter could have been avoided if she didn’t make the assumption that I was familiar with the protocols of where I, as the customer should have met her vehicle..Frct2-90Version: 3.525.10001

Bait and switchNot really happy with Uber’s new ”Walk” feature. I ordered a pool yesterday and it gave me a price of $18 then it said save $7 by walking a few blocks. But what it really meant was it was going to charge me seven dollars more if I didn’t walk. If you’re going to get a price for car service that should be the price for picking you up where you’re at, not for walking up to seven blocks away. Well it was raining and I had heavy equipment I didn’t want to carry and when I click that option off the price was $26. Was the first time I’d seen that option and I wasn’t sure if I could cancel the transaction so I ended up walking three blocks in heavy rain with my photography equipment. If I would’ve known that I could’ve just taken the subway. The whole idea for taking a cab is not to walk, how much time does it save a driver to go an extra block when you got three people in a cab paying $18 each? I really hope Lyft and other similar services will not be starting this “Walk” service. At least give the full price to pick you up which is what you expect from a car service and let you make a decision from there and not pull what feels like a bait and switch. Btw I felt worse for the other woman riding in my pool she had a big Load of laundry and the driver dropped her off a block away in very heavy rain and she said she paid the higher rate to get dropped off at her location. How is it we are paying for car service that makes us walk blocks on both ends of our trip, feels more like very expensive public transportation..Canned BananaVersion: 3.322.10004

I love this app however…….I love using Uber however regardless of how much I have on my voucher a lot of the time it is asking for my debit card, when this is going on I have over $100 dollars or more. Also the thing is this it isn’t like the voucher is not covering every single ride. I was told this is a glitch. Well the thing is I cannot afford to have this as an ongoing issue due to the fact that is how I am utilizing disability services. One time I was waiting on a ride and someone else took it. There was a time this month a driver canceled a ride even though I was already in her car. I get that may sound odd but I would have not canceled the ride being that I was already picked up. After the ride showed up as canceled I had noticed some of my voucher was already taken off. I have my county board of developmental disabilities giving me vouchers every month. When there is issues with these vouchers it causes me emotional distress. I have contacted the board, I have contacted the company that supplies the vouchers to the board and they have said reach out to Uber about a lot of issues. I am worried that at some point that if the vouchers are not going through that is going to screw me and a bunch of other people over. I do not have an option to get my driver’s license ( long story). I get that there is only so much that can be done. Thank you for providing transportation and customer service..BuddagirlbroadwayloverVersion: 3.619.10000

UBER LIED AND STOLE MY MONEY.I have screenshots of everything and proof. I pay for an uber 1 subscription and lately uber location and pins have been giving me problems. I made 2 orders at the same time 1 of my orders came to the correct address and the second one did not come to correct address even though I input the correct address. The Uber app pinned me somewhere I was not and when I was wondering why my food was taking so long I contacted customer service to let them know my food was going to the wrong place. I was told I can’t change the address and then I was told if my order was canceled by the driver because this was Uber‘s mistake that they would give me back a $25 credit refund for this mistake. The next day I did not get a $25 credit refund I talk to multiple Uber service representatives . I was told that they could not give me a refund. (Even though the day before they said I would be getting one) They would not give me a reason on why they could not give me a refund when this was their app’s problem, they did not want to help me by getting me to a supervisor, or giving me an email where I could get help or but sending this problem to a higher up in anyway. They did not want to push the case any further they just kept ending the chat. Why am I paying a monthly subscription to be lied and stolen from. This is a terrible company with horrendous customer service..WingedprincesssVersion: 3.662.10002

Awful tech support and driver communicationMy original fair of about $45 for my ride had already come out of my account for my destination and a day or so later, I noticed the money back in my account. I couldn’t think of what it was from so I went on about my day. Yesterday I get a notification of an 73 dollar charge from Uber! Utterly confused, I noticed it was from my most previous trip. My driver literally kept asking me directions instead of using the app, tried to find a WaWa to get him some coffee three different times during my trip AND I ended up having to give him instructions to get me back home from the WaWa near my house. He bought me a coffee to makeup for it, but these were not MY requested stops on MY app. I shouldn’t be held accountable for his negligence of fares/fee to then only to have to go back and pay AGAIN when I technically already paid once. I shouldn’t have to re-pay for a week old ride because Uber didn’t pay attention to the ride details or contacted their own driver about the “distance” change. We’re in a pandemic. People aren’t working. People are on strict budgets. I don’t have the funds nor time to deal with this. Suppose it took that $70 from my account if I had it? It’d probably have been the last thing in my account. Causing me to extra broke. Probably will absolutely never use Uber again. I’d rather walk..Kookie_Monster926Version: 3.484.10000

“About Customer”I wish there was an option on the app where you type out what you want during the ride. For example, after a long day of work, I just want to listen to music and go home. I want quiet, but I’m not one to go and tell them I don’t want to talk. Also, I am an introvert, and once again, after a whole day of working around people, I just want my space. I also am a very anxious person and having someone start small chat freaks me out sometimes. If I can write a small description as a customer, I wouldn’t have to worry about getting spoken to on the whole car ride. Also, why doesn’t the app have the review comment option, so that I can tell the driver they did a good job? Simply giving 5 stars to them and not giving feedback and complimenting, would make the experience for some drivers less enjoyable because they can’t know how to improve, and it can be rewarding to work and then get told how good of a job you are doing…. I doubt they’re getting praised by the company itself. Update: I forgot to add, the app tells you the driver is 2 minutes away…. When the driver is actually already outside. If someone didn’t know they, they will start getting charged because they thought the driver wasn’t there yet. I have to stare at the app as I’m getting ready to make sure I know whether they’re there or not. Please be more like Lyft. If you tell me he’s 2 minutes away, he has to actually be 2 minutes away or you’re just stealing people’s money considering it says you start getting charged after the 2 minutes of the driver waiting. Thanks.GBookLoverVersion: 3.531.10000

My Uber ExperienceMy husband and I are handicapped need wheelchairs and walkers to get around. We had two suitcases, one carryon, two cheap brown blankets (that we love and sleep with) and a small pillow. Everything was put in the driver’s trunk. I had to get a walker out of the garage for my husband. I can walk short distances and he can’t walk without a walker. When the driver put our items in the garage, and we tipped him and he left. We could only bring in the blankets, pillow and carryon. Suitcases we were bringing in from garage in the morning. It was after midnight and we were tired. Everything was there except there was only one thin brown blanket. When I called the driver while we were still in the garage, he insisted that he gave us both blankets. I told him there was only one. He was insisting he knew there was two. We couldn’t have lost that blanket from his car to our garage. After several minutes of arguing with him, I hung up and realized we will never get that blanket back. Not expensive- just sentimental. Had it for years and we travel with them wherever we go. I deleted my Uber app and my Uber eats app. I will use other ride share companies from now on. I have used both apps for service for years and often with no issues. But we are moving on. From now on as handicapped as I am, I will make sure the driver gives us everything..SweetoursVersion: 3.666.10000

4th time a driver hasn’t picked me upThis is the 4th time ever a driver has accepted my ride ONLY to stay exactly where they were when they agreed to pick me up! Not ever evening moving toward me at all!!!!! And just like the previous times, I’ve called and texted the drivers to figure out why the app shows they have not moved, some 5, 10, 15 minutes later!, only to be ignored. And like each time I REFUSE to “ cancel” the ride as the driver will collect 5 bucks of mine if I do. So instead I leave the app open in the background FOR HOURS until they cancel it on their end!!! I then have had to, 4 times now!, find an alternative way to get where I am going! These drivers are doing this on purpose to sit at home & collect these fees for accepting rides the NEVER INTEND TO PICK UP! They are hoping on you canceling!! BUT THERE IS NO WAY TO REPORT THIS TO UBER!!! There is no way to leave feedback for the driver regarding this issue. Uber cares not about its customer base, and their system for accepting user feedback shows this. I am very disappointed. I understand this is a driver related issue, but I rate this app poorly because I’ve searched through all Uber’s “ report” options & can find no way to report this type of behavior nor a way to get back the time I’ve wasted because I’m charged for the defrauding act of bad drivers & left w/ no course of action to remedy this problem..TrevorM89Version: 3.281.10005

Drivers rating passengersI love Uber and their customer service! However, one complaint I do have is drivers can give you a low rating simply because they don’t want to drive a certain distance. I live in a rural area but work in DC. I’m usually standing at the end of my lot waiting for my drivers. I don’t slam doors, make drivers wait, eat in cars, etc., all the reasons a driver would give you less than 5 stars. I had a driver that complained the entire time we drove to DC. The ride was $108! I tipped him $25! I know for a fact he gave me 1 star because my rating dropped but I didn’t realize until a few days later when I saw my rating go down and he was the only driver I had in a few days. This should not be tolerated! I take Uber to work to avoid the lots and due to not having a enough passengers for the HOV Lane. I pay too much money for this service for drivers to be dishonest! I give all of my drivers 5 stars unless something terrible happens which is rare. There are also issues with the service where I live and sometimes my drivers have arrived and I don’t know they’re outside because the app is showing they’re 4 minutes away. I actually had one of my drivers text me through the app saying they’ve arrived and the app showed they were 10 minutes away! This was last night. These things can affect my rating. Again, I don’t have drivers waiting and I’m cordial with everyone! It’s also annoying that I leave the driver a rating as well as a tip yet they don’t do the same. Quite a few glitches these last two weeks..SexyStarbabyVersion: 3.343.10000

LITTLE things make everything big.As I’m riding in my Uber now I felt compelled to write a review based off a few things I’ve experienced since becoming a customer. Of course we thank Uber for its services and ability to assist us in transportation. Unfortunately, Uber is increasing number of available cars comes with a number of “untrained” drivers. With Ubers emphasis on safety, drivers seem to not get that memo. I’d hate to rate 93% of your drivers with 4 ratings when they can’t even find the decency to pull up in front of you. Several times drivers insist on me walking across busy roads or having me walk down the block and back up to meet them. It’s the principle of the matter. Your a service vehicle and should prioritize making sure your rides are safe from start to finish. There’s no amount of time that will bring back a life if they get hit by a car. It’s the LITTLE things that make everything big. Desperately trying to avoid being a pretentious millennial, but if I purchase an Uber black I thought drivers opening your door was a great courtesy. I guess if I’m not ordering a helicopter then my services go down. Last of my princely b***ching some folks struggle with smells. Car maintenance should be a small priority to bring customers comfort during their rides. I looked like a Great Dane hanging my head out of a window one ride. Worst part is he was super nice and professional so I had to contemplate his rating which shouldn’t be that hard. Anyways, I’m done venting I hope this reaches someone in corporates ear. We can always do better in business..MastersfitnessVersion: 3.395.10001

The app is great just one problemThis app is a good life saver when you can’t use your car or don’t have your car. My only issue with it is that you can’t chose your driver (at least from what I know). As a female, driving alone with a stranger is already nerve wrecking but being force to ride with a man driver is even more awkward and gives me so much anxiety. Sure they might have excellent reviews but then again I don’t feel comfortable riding with a random man to my destination. I had to cancel my ride 5 TIMES just to get a female when I needed a drive to school. Another reason why I think being able to pick your drives is because some drivers don’t speak the particular language the user might speak. The first time I took an uber a family member was kind enough to buy and send me an Uber but when the Uber arrived she didn’t speak English and just my luck the family member who ordered me an Uber had accidentally put in the wrong address. Since I didn’t know how to speak Spanish and couldn’t translate to her the directions properly it took a while to get to the place I needed to go. Luckily she was nice and did her best to get me to where I needed to go but it would’ve been nice to be able to pick the driver. What I suggest doing improve this app is by being able to pick or select preferences for a driver so then people find one that best suits there comfort or needs. Other then that I don’t see any issues with the app and I’m so very glad this kind of thing exists so that many people have a alternative way to get to places with out having a car with them..AnahassshVersion: 3.599.10002

I have a few suggestions on your fluctuating pricesUber is a great app but lately, I have had some problems. I started a trip for $6 but right when the driver was about a minute away, either Uber or the driver canceled the trip. When I got matched with another driver the price had jumped up to $20. I don’t know if the driver canceled so that he could get a trip that would offer more money, or if Uber canceled so that I would pay more, but if I agree on a price, I don’t think that Uber should be able to change it as they please once it is set; they should let the trip continue, charge the amount that was agreed upon, and then if the demand of drivers is still high after the trip, then change the prices for that client to match the ones reflecting the current situation. All in all, Uber is a great app and is very useful, but there are still a few things that they need to fix to make it more fair for the consumer, without affecting the company too drastically. If the driver cancels, he should have to give a reason as to why and they should not be allowed to cancel a trip to accept a new one that would offer more money. If they still cancel the trip without a good reason, just to get more money, there should be a penalty like not being able to accept a trip for 15 minutes. This penalty would increase in severity which could eventually lead to being banned from using the app. This would provide a better experience for the consumer and keep dishonest drivers looking for the easiest trip offering the most money off of the app..Elizabeth a jimenezVersion: 3.328.10001

Very useful, but not always pleasantUber is one of those apps I would absolutely keep on my phone because it is genuinely useful in normal life. When I need a ride fast, especially in a city or when I do not want to deal with parking, it usually does the job with very little effort. The app is easy to understand, booking a ride is quick, and overall it feels more polished than a lot of other service apps. What I like is that it is simple at the moment that matters most: open app, choose ride, confirm, track driver. That part is fast and usually works well. The design is clean enough, the map is easy to follow, and it generally feels like an app made for real everyday use, not just something pretty in screenshots. What frustrates me is everything around the actual ride. Prices can feel annoying and unpredictable, sometimes pickup points are weird or too strict, and the app can feel a little pushy with upgrades, promos, and extra options when all I want is a normal ride. I also would not call it bug-free. Not broken, but sometimes a little clunky with location, driver matching, or refreshing the trip details. So my honest opinion is: good app, genuinely useful, but not lovable. It feels polished enough to trust regularly, but not smooth enough that I would call it a favorite. i personally keep using it because it solves a real problem well, not because I enjoy the app itself..Arsenii ZVersion: 3.717.10000

Courier ServiceI just started using the courier services and was apprehensive since although I use the food delivery services very often I have had issues in the past with some unsatisfactory customer service resolutions, mainly after so many issues they just seem to automatically deny any type of compensation or refunds which is wrong obviously! However I have had more positive than negative and as it relates to their courier services which I have now used two times I am highly impressed and have been very satisfied with both experiences. I just had someone pick up and drop off my time sheets to my job which is obviously very important and he had to go in a building and communicate with the office staff so he had to take some extra steps which I was worried he may not be willing to but he was he did and as far as I know and I believe that it was done properly and I mm very grateful. The alternatives would have been either that they weren’t able ti be turned in or it would be much later than they were already and I definitely would not get my direct deposit which Im expecting and very much need or I would have had to spend 4 times as much on a ride share to take me there and back. Im very grateful that we now have ride-share services so readily available as well as this much needed courier service!.Ariks MommaVersion: 3.710.10001

Watch your WAIT FEE CHARGESMy friend and I went to our pickup point after leaving the Holidazzle fireworks and then made connection with Uber. Other’s were waiting there as well but we were first couple in line and very visible. I was given make, model and color of car as well as license plate and drivers name with a wait time of a few minutes. This is all normal but as we stood in the pickup location I watched what looked like our car pull up slowly, but as it was dark out and poor lighting I could not make out the plate #. The driver slowed down but never stopped or pulled to side and ask anyone’s name. Within seconds I was sent a push showing my driver driving car down the road, turn right and continue until what looked like a drive way and stop. I was sent a text saying I’m here come to car for pickup.I sent a message saying I was at original pick up point, gave name of cross streets. Drive said his light were flashing and could I see him, I told him he drove by me and is now a block and a half away and I wasn’t walking there. He said he would back track as I told him where to turn. We walked right to his car when he arrived. The ride and driver were pleasant, we arrived at our destination then we tipped him and got out. Once I got home I checked my account and found I had been charged a wait time. I feel this to be an unacceptable fee as driver drove by but never stopped or asked people waiting if someone was there by my name. This could have been a simple case of stuff just happens, but to be charged for it was wrong..KT in MNVersion: 3.329.10002

My driverU know how u get in a car even family and friends and they think they know the best way to go? Or u get in any car and now with lift or Uber drivers they have an app that tells them “ quickest way there .” Nobody wants to listen to you and your suggestions , right? They of course know the best way and u are just supposed to sit back be quiet and just enjoy the ride. Well, that’s all well and good if u aren’t in a hurry. Not asking anyone to speed or run red lights or stop signs but u know , u know the better way. This was the first time I alone at 60 years old ordered an Uber just me pushing in the address of course hitting the wrong digits but finally figuring out. Nice guy gets out takes my luggage i we go … he wants to pop a u-turn. I speak up of course waiting to be told “ I have the directions “ or “ I have the fastest way there right here on my app” nope neither or any comment. He was curious and listened . We went through the alley , the parking lot , a left here and a right there On my phone it said it would take 14 minutes ( u know fastest way to your destination ) we were there in 6 minutes . What a great driver!!! For a couple of reason 1)he listened to me 2) he didn’t dismiss me cause I had grey hair. 3 ) (this was the best ) he thanked me because at certain times in the Lincoln and Washington area trying to get to pavilions, cvs , a restaurant, Costco to shop or just a a Hot Dog at Costco any area from centinella to Lincoln can take u 40 minutes. That’s why he thanked me he said for teaching him something. Then, I thanked him for an open mind and listening!! Great first experience!!!.TweetschickVersion: 3.592.10003

Use at your own risk!I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride..HonestyWithASideOfFriesVersion: 3.371.10002

Cheaper than Lyft with not much discernible difference that I can seeAre usually have a car, so I am not as familiar and have not use the app as much as many others probably sending a friend or having someone picked up more than anything. I will say that they are less expensive than Lyft alternatively and they do a good job of driving and getting you there however, do not make my mistake and wait to try and go get beer until there’s only five or 10 minutes after pick up because they will cancel or will find out that I have a gate with codes to punch him and sometimes Paideia and I’ve only taken about five Lyft rides and five Uber rides so I can tell you it’s happened a few times although I will say I have preferred Uber every time because I like it and that’s what she did with Uber except for the times when I have sent people and I don’t know how the drive went I would give them five stars on safety. Just if you’re in Dallas and you need to go get beer get your Uber and over with before 1130 something like 1115 or 10 o’clock to places are closing earlier these days so I would even suggest after work or 7 PM or something and schedule of the trip back if there’s nothing else because that’s always fun to do from the backseat when you don’t have your reading glasses lol. Happy Holly- Days!!!!.KeifensVersion: 3.539.10003

Uber websiteNot quite as user friendly to book a ride as I would have thought. For a first timer, figuring out the process was a bit of a stretch, but I have to admit my tech skills are limited. Having said that, one would think that Uber in their overwhelming need for profit would make it extremely easy for the new customer to book, get confirmation, track and have questions addressed in order to assure keeping them for future ride needs if not for a lifetime. That is how a business grows and thrives - by looking at it from a customer’s perspective, not from the perspective of an IT person setting things up with little to no awareness nor appreciation of how does a first timer navigate the website with ease and facilitation. How many companies I wonder actually have an older non-tech individual try out their web site and critique it for ease of use prior to installing it to be up and running. For minimum expense, they could avoid the frustration, dissatisfaction, and loss of that demographic and the consequent sales. If I were on the BOD of such a company, my fiduciary responsibility would necessitate harsh words at the least for such a CEO that overlooks this, to me, obvious loss of sales. In short, I’ll try Lyft next time in hopes they are better in this regards, but I’m not holding my breath - seems like all businesses nowadays cater to IT as the first priority on this..CriticsupraVersion: 3.612.10000

Uber CAPITALIZING!!! ... updated!!!..UPDATE !!... UBER not only refunded the additional fees but also reached out and shared there empathy for the people truly affected by discrimination in this country and also shared the efforts they have made to support the black community, including a million dollars in donations and highlighting black owned businesses on Uber eats as well as other helpful things to improve transportation equity. There quick response to this issue have given me much respect for the company and I am happy to keep using Uber services! Hi I took a trip in Brooklyn and my trip was updated I was charged an additional distance fee, in light of the policing and protesting happening in Brooklyn we were stopped and unable to get around, I know Uber has a duty to the drivers but I also think that Uber has a responsibility to handle there customers better as well, I don’t think that I should have been charged an additional fee because of the current situation and it’s offensive to charge your customers more during a time of unemployment and inequality, Uber should take as much care in there customers as they do in there drivers, customers should be protected to. We can not predict what will happen on the streets and we take the same risk as the drivers do, while we currently still choose to use Uber services and render our money during hard times for the economy as a hold. It is unfortunate and disheartening that after all these years of using Uber, this company chooses to capitalize on its customers, all while the nation is crying out for racial equality and during one of the worlds largest economical crisis..K_k_evelVersion: 3.407.10000

I could have been killed and forgottenI used to drive Uber and 5 years ago ,I picked up a rider who was 19 she paid for Uber pull (share) $6 and suddenly two boys who were with her jumped in to my Camry then told me to drive the car . I told them she paid only for herself and had to pick up someone else somewhere then he just pulled a pistol pointing at my right head and told me to leave the apartment next I started driving and stopped by a nearby gas station which I felt was safe and told them I had to get gas next I called police as soon as they saw me calling they just jumped out and ran. Astonishingly, Uber even didn’t take a minute to deactivate my account while the police were investigating the incident. Uber trust riders over drivers . I can imagine how many drivers have been deactivated from its platform innocently without their fault. I had the best ratings and was very humble and a great driver but I can’t still believe the way they handled my situation and deactivated me . I changed state after many years and they still couldn’t let me work and make a little extra money using their platform amazingly for a reason which I was never at fault finally I hope there is a day that they can realize , understand my innocence and let me do so . Any concerned body can reach me I thankyou..TegbaruVersion: 3.639.10000

Wait times in app vs reality/Language problemsThe minutes shown when you are waiting are wildly inaccurate from reality from my recent experiences. Had a trip where the car was shown after a driver was assigned, to be 3 minutes away. Well two cancellations from drivers later, and another long wait in the cold, the car arrived over 30+ minutes after the first quoted ETA of 3 minutes. This has happened multiple times. I have also had several white knuckle moments because the driver had insufficient skills on top of complete unfamiliarity with the route and no ability in speaking or understanding any English. This causes many problems and has become a critical safety issue when for example a driver made a u turn going the wrong way into three oncoming lanes of traffic on a major four lane artery. He completely ignored my emphatic alarm because he did not understand a word I said. I expect at a minimum the driver be fluent in the dominant language of the area he is driving in. I would be equally unhappy to find a taxi driver in Italy who did not speak Italian. Unless you want to provide a language rating this is unacceptable when my life is at risk in a speeding vehicle with a dangerous driver who may as well be deaf. I do not care where the driver was born. But if you are in a business directly interacting with customers in a potentially dangerous service, fluency in English should be a minimum requirement..NoPlanestoSeeVersion: 3.552.10002

Cleaning Fee FraudTo UBER Customer Support: My pregnant friend and I were riding in Uber on Friday evening 7/1. She alerted the driver that she felt nauseous, so the driver stopped the vehicle so she could pause and gather herself for the remainder of the ride. The UBER driver seemed kind and patient during our ride, however when we got back later that evening, we got charged an $150 cleaning fee, defined as: extensive liquid and smelly messes INSIDE the vehicle. My friend did feel nauseous, but we made sure to step outside first because she felt unwell and could throw up. While we waited for my friend, the driver and I both looked at the car and didn’t notice any mess. There were clearly no “extensive liquid and smelly messes INSIDE the vehicle.” The driver took advantage of our situation to charge us for an unjustified cleaning fee even though we did not a mess inside the car. After some online research, we realized we had become victims of “vomit fraud,” where drivers falsely claim a mess was made. After speaking with another UBER representative, we were provided with the photo the driver submitted for the $150 fee. Upon further inspection, you couldn’t see any liquids or any evidence of a messes in the photo. UBER is still forcing us to pay $150. As college students—one of which is financially impacted by expecting mother expenses— $150 is a incredible burden for either of us to split. We shouldn’t have to pay for this fee because we did not cause damage to the clients car. I will not be using UBER again since this driver is taking advantage of an incident to charge us for a mess that he can’t even prove..AviexeVersion: 3.516.10003

Overall, VERY reliable. HOWEVER…Uber is reliable! Met many cool people who can get the job done. Some don’t talk which is fine and very few don’t respect the road. Rides show up on time and get me where I need to go as soon as possible. HOWEVER, this app has good amount of problems. Uber doesn’t do a good job at managing prices. One time this app tried charging me $40 for a 9 min ride home, that’s way out of my price range for a short ride with no traffic and decent weather. Sometimes Uber drivers will make you wait 10-15min then cancel your ride right after. That is the main reason I’m making this review, today just lost 40 min worth of time since I had 3 drivers finish up trips that took around 10-15min and cancelled right after. I could’ve been home within those 40 min I lost. Uber should really do discounts if drivers are going to waste people’s time like that. Also prices are just way out of my price range when it snows. I understand charging more due to weather conditions but sometimes the prices can just be absolutely ridiculous and that’s where Uber becomes unreliable. I love that you can buy bus tickets through this app since it helps save money for how I decide to travel. By all means, DO NOT take this review as an insult! Take this review as criticism and advice to better improve your app and business not just for me but for everyone. Other than that I’ll continue riding with Uber!.GemKeeper87Version: 3.539.10003

Still Room For ImprovementUber has a solid user interface with easy navigation & the ability to find the option that’s right for you. Wait times are generally reasonable in my town. The main issue I have with these are not so much the time given before the driver will arrive; these are typically accurate within a 5 minute window at most. Rather, my issue is after I’ve been waiting 12/16 minutes before the ride arrives (or 9/14, or 7/11 minutes, etc.) & the driver decides to drop the trip. The app has to then find the next closest driver, which may be 16+ minutes away themselves. My ~16 minute wait just turned into a half hour wait time. When I cancel a ride, however, I’m penalized for the cost of the trip because of the wasted resources (i.e., gas & time) the driver suffers. If my resources (i.e., time & being late) are less valuable than my driver’s, there should be a much larger window for me to cancel the ride in case I can find a better option than hoping my driver will decide I’m worth the trip once they’ve committed to picking me up. I’ve also scheduled rides to avoid this hang up but have had the driver leave before the allotted time slot I have to get to the car. Uber needs to adjust this uneven playing field. For people who may have a medical disability or other restriction that prevents them from driving who use a business for transportation this is an unfair business model & for people expecting a ride to be on a quoted schedule by the business this is a poor business practice. Uber should hold drivers accountable the same way they do riders after an agreement has been established by both parties..Ccs_1982Version: 3.505.10000

Uber app spams me with ads for itselfThe Uber app constantly spams me with iPhone notifications that are essentially ads for itself. Someone needs to maybe sit down with Uber’s board of directors to let them know exactly what it is their company does, because those morons don’t seem to get it. The app is to get a ride someplace. I’m only going to use it WHEN I NEED A RIDE. So it is POINTLESS to keep sending me app notifications on my phone telling me all the great things about Uber. NONE OF THOSE THINGS is going to make me run out and get a ride!!! I don’t need one right now! I will let you know when I do!!!!! Plus: I ALREADY HAVE THE APP!! What in the name of holy Moses is the ad for???? I already downloaded the app and I’m already using it to get rides!!! Do they think I forgot??? The ads SERVE NO LOGICAL INTELLIGENT purpose. If that isn’t the epitome of corporate stupidity I don’t know what is. Yeah I can turn off notifications, but then I won’t get any actual useful ones, like when my ride shows up or if something happened to my ride, or the thing that tells you to rate and tip the driver. THOSE ARE THE ONLY NOTIFICATIONS I WANT!!! It is impossible for me to believe that I actually need to explain this to adult humans running a gigantic corporation with an enormous market capitalization!!! No other app …. LITERALLY NONE … that I have installed on my phone spams me with notifications that are commercials for themselves!!! Unbelievably stupid..Vwoopenstein BananaVersion: 3.545.10001

Fix your GPS PLEASEI use Uber usually when I’m running late to class, it’s convenient when I’m in a rush and I don’t have enough time to drive myself and find/ wait for parking. Since I do use Uber more of when I’m in a rush, the most frustrating thing to happen is watching my Uber getting closer to my location and out of nowhere turning around and going the complete opposite direction from me, especially since I’m always on a time crunch. This has happened to me more than once and not only does it make me late to my destination, but it leaves me waiting at my pick up location a lot longer than what Uber has first calculated when I requested a ride. The GPS needs major work and it needs to be made quicker if Uber wants to pick its customers up and drop them off in an efficient and timely manner. I’ve also noticed that the quality of Uber’s has been severely lacking. When I first started using Uber, the Vehicles that would pick me up were relatively new and well kept. The Uber’s that have been picking me up recently have really been lacking the quality you would expect from Uber. I can’t count the number of times that I’ve been picked up in dirty cars that have even had huge cracks in the windshield. What happened to the list of criteria vehicles had to go through in order to be approved to be used for Uber? Where is the quality control? If you’re going to be paying for a ride, you expect a level of quality in the vehicle you’re going to be riding in as well as the service you receive and Uber has not delivered either..Tommy_122Version: 3.298.10000

Very gracious driverI am a person who is unfortunately dealing with multiple disabilities and handicaps. A couple of them involve lots of pain and weakness on my left side. It was proving difficult just buckling myself into the backseat of this gentleman’s Prius. normally I’m not in a backseat, usually I am in my wife’s passenger seat of her Mazda. So I’m used to the extra length that a front seat seatbelt provides & also, my beautiful wife also is usually there to help snap the belt in place if I’m having difficulties. well this gentleman noticed I was having some trouble and he immediately asked in a very non-judgmental tone if he could assist any hopper right to it got out kind into the backseat, made sure I was first comfortable and then proceeded to snap the belt in place. And then, of course again made sure I was comfortable. he made me feel very welcome and taken care of like I was a family member. He was making sure that they were safe and sound in the back of his vehicle and getting them home. So I have to tip my hat and give a full fat tip him. it pays to be human because on some days I am doing better but today I was not at my best. And I truly appreciate being treated like a human being and shown courtesy. I told my driver this flat out that I appreciate what he did and I appreciate him. I realize that he’s doing this for living yes but people do the same job for a living, but perform the tasks all too differently. He distinguished himself as a gentleman and a gentle soul. and that’s why I am writing this extra long review for all to know for all to hear that manners and courteousness in this world is all too dear..Beastie420Version: 3.617.10000

Mediocre support and serviceIf you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again..JalmaeVersion: 3.342.10000

How bad this app has gotten.I am extremely dissatisfied with this company and its practices. Uber has repeatedly demonstrated that it does not care about its customers or drivers—only about profit. The company engages in misleading practices, such as the Uber One membership, while maintaining excessively high delivery and ride prices and failing to compensate its workers fairly. Today, I experienced a situation that was both distressing and unacceptable. While traveling to work, my driver—a Black man—was pulled over by the police and accused of driving 60 mph in a 35 mph zone. As a Mexican passenger, I felt genuinely unsafe during this encounter. As a result of this incident, I arrived late to work and was shaken by the experience. Uber’s response was completely inadequate. I was given a generic statement claiming they would “take care of it” and “protect customers,” which I do not believe to be sincere. Uber does not provide real customer service. The system relies almost entirely on AI, which is incapable of understanding serious human situations. It can take up to three days to reach a real agent—if that even happens—and when contact is made, the assistance provided is minimal and ineffective. I have been a loyal user of this app for over three years and have spent more than $3,000 during that time. Despite this, my concerns were dismissed. If I did not rely on this service to get to work, I would stop using this app entirely without hesitation. Uber has failed its customers and its drivers..TomomsidewayVersion: 3.707.10001

The app is terrible since I last used.I had entered new credit card and checked my address and where I was going which was already there because I had used Uber many times. Today I logged in and auto filled my home address and destination was on pull down menu. I got price, driver information and the time he would arrive. The next thing I saw was a new driver saying he was at my house and then I was led to pages of legal and privacy agreements and it wouldn’t allow me to check box. Then I see drivers phone number and call but voicemail is full. Then twice I had to enter my full address and it had me going somewhere I never heard of. So I got call from driver saying he didn’t have anything to do with all my problems. I explained that I had no idea what was going on and what I was getting charged. He was a bit angry as was I. I gave him my address and then he told me he would arrive in 4 minutes then I got a notice with arrival time of 20 minutes and bottom screen showed less than a minute. What a mess. He was very nice and I told him I didn’t blame him but Uber and luckily I started early because I anticipated a problem because of every company I deal with has been a nightmare trying to get customer service let alone someone who cares. I am 74 and I have a cell and a computer but I spend hours every day on the phone and computer rarely getting a live person and companies I have been doing with business with from 10 to sixty years are all disasters. I usually don’t do bad reviews only good reviews so now not that you or anyone cares I will let you know with a bad review. Please remember he was nice but I will hope I don’t experience the same thing. I also always tip the driver with cash.Never in my generationVersion: 3.586.10001

Exceeded My ExpectationsI use Uber frequently mostly here in Los Angeles for both short trips and longer trips from the Valley to West Hollywood/Beverly Hills for doctors’ appointments at Cedars-Sinai or to meet friends) It has turned out to be so wonderful and a real saving grace for me. I’m still recovering from Spine Spine Surgeries and only just starting to drive again, so it gives me the ability to go anywhere I need at any time- without having to worry about traffic, crazy drivers etc..all at a super reasonable cost. Most drivers arrive within less than 5 minutes and I always arrive at my destination on time because traffic is accounted for. So far I’ve had nothing but extremely pleasant and enjoyable experiences as a rider. They are always kind, professional, courteous, and I’ve had some wonderful conversations. I have had drivers really go above and beyond to help me get my bags out of the car and they have also helped me carry my bags to my front door which means a lot. I always choose Uber X (a personal ride) but there are other options if you want to make the cost even lower. When I lived on the W. Side in the days without Uber, you could go on a 10 min Taxi ride and pay the same price I pay to go all the way from the Valley to Beverly Hills now! I also receive discounts as a frequent rider. What more could you ask for?! ALSO, THERE IS NO EXCUSE TO EXCUSE TO DRINK AND DRIVE- THERE NEVER WAS, BUT THIS OPTION MAKES THE QUESTION, “Should I drive...” NULL and VOID. UBER ALLOWS ANYONE TO GET HOME SAFELY AND RESPONSIBLY FOR LESS THAN IT COSTS TO EVEN BUY A DRINK!.Sou1106Version: 3.362.10004

No transportation foundI am not happy with my Uber experience today. I have always had positive Uber experiences until now. I took a plane flight to Atlanta Ga from Baltimore. After arriving in Atlanta I went to the UBER/ LYFT ride share area to get a ride to my hotel. The first Uber driver could not find me. I think he was at departures not arrivals. I checked my location with the airport staff and tried again. They confirmed that I had the right location and I ordered another Uber. Again the Uber driver could not locate me. I didn’t understand, I confirmed my location a third time I made sure I clicked the right location and again my driver could not locate me. There must be another pick up area. All the airport staff kept directing me to the same pick up area that I was already at. I was in tears I did not know what to do. I tried one more time, the driver called me this time he said he was in the purple area. I asked where the purple Uber pick up zone was and I was still directed to the area I had been waiting. He also could not find me and he too cancelled my ride. Over an hour has passed, I was in tears not knowing what to do. You might as well catch a cab said a sympathetic airline employee. I took a cab to my hotel. Very exhausted and irritable. Then to add insult to injury, I have four $6.00 charge receipts in my email. I will NOT pay those. I do not think they are fair. I never cancelled my ride, the drivers cancelled me. The only driver that truly made an attempt to find me was the last one. This is the first time I have ever experienced not being able to get to my destination using Uber..Please send ny reviewVersion: 3.339.10002

LYFT is BETTER!Let me tell you why, i have been using uber since it came out. in the beginning, it was great. the rides were cheaper, and you didn’t have to put a destination in, you weren’t immediately charged, it was fantastic. the more popular the app got, the more expensive it got. i’ll order rides, and wait 30+ minutes and then get cancelled on. the payment will still be taken and i have to wait on another driver. you’ll be shown an upfront price and then after the ride is over, and it’s been a few DAYS they’ll take more money from you? DESPITE there being no traffic or anything that should cause it to go up in price. if anything, it should go down bc we got there in a timely manner. LYFT will let you take multiple trips in a day, and then pay at the end of the day, they don’t take ANY extra money - the price is the one shown up front. and it’s the SAME kind of app. i feel like Uber is just like a name brand rider app and they take advantage of users and then when you have a problem they offer you CHUMP change in Uber credit. i’m deleting this app and never installing it again. Step up your game Uber because if you treat your guests like this you’ll lose your business. and from previous reviews, i can see others are being treated the same..Rose from CheesecakeVersion: 3.484.10000

Where do o begin….From the moment you book here in Myrtle Beach SC, you can be assured of the finest people that will be driving you or picking you up thre so far have gone above and beyond and I for one have been impressed each time. The first driver was George, friendly, safe, knowledgeable and a great conversational presence. Today though I want to give accolades to Jasmin, what a beautiful spirit this woman has and you can’t help but feel at home with her behind the wheel, courtesy just seems to come natural to her, her smile is one that will make you stop thinking about your own issues in life once you see that smile on her face. So in conclusion, these are my first two rides with Uber and you would definitely be happy if you get either of these two wonderful people as your Uber driver! Congrats to the both of you, I can only imagine that the rest of our local Uber drivers are up to the standards that these two set for themselves, I have to reason to doubt that the other driver must look up yo these two fine drivers, Uber if you are listening, in my humble opinion, you should recognize them for their outstanding performance! It has been my pleasure no, it has been my honor to have met these two, life is a journey and their journey is going places in this world. TE.CryptixVersion: 3.620.10000

The worst customer service you ever!Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do..T dizzVersion: 3.268.10002

My driver robbed me.Hello, my name is Melanie and I just wanted to make a review on this app… before today I loved the app “Uber” so much I would order 2-3 Ubers a day every week day to school for my 3 semesters (year and a half)and even to places I would even use Uber eats it was amazing… until today Thursday march 28th, my Uber driver took advantage of me. Before I got in my Uber I saw my package so I nicely asked my driver (Maryam) if I could have a second to put my package inside before I leave since there’s many dogs by my street, so she said yes I thought she was being nice until as soon as I got to my school I noticed my AirPods were GONE, I use my AirPods 24/7 to study in college and I got scared so first thing I did was check findmy and I saw my AirPods location and saw that she had them, I thought it was an accident maybe she just hasn’t seen them yet ? No. I was wrong she did knew about them actually she took them as soon as I left to get my package at my house she STOLE from me. I contacted the Uber app and all they said was “we can’t do anything about it call your local police station “ I have never felt so mad before. I went to 2 different police stations all the said was that Uber has to to the job not them… the Uber driver (Maryam) hung up on me many times and blocked my number. UBER how could you still let them work for you!!! This is insane what if I was not the first client she has ever did this to ? What if there’s more people she robbed or if in a future she tries to do it again… she needs to get fired for what she did. Plus as an extra she passes over the street limit with her white Tesla. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ horrible..HahdhajbshsVersion: 3.607.10000

NEEDS IMPROVEMENTThis is a great app I don’t have many complaints but I did one have a problem once with a driver that was like 15 minutes away from me he had accepted to pick me up and that day I needed a ride to the airport so idk what happened with the driver but he was taking a lot longer then expected so instead of him canceling and letting another driver take me he just went in the opposite direction from where I was located. The first problem is he probably took so long he thought I was going to give him a bad review if he picked me up so instead he went in the opposite direction hoping he would take long enough and I would cancel myself that way I would get charged the cancellation fee and not him. So like 30minutes had passed and I canceled the trip and I put in the information to the airport again hoping I would get a new driver but nope I ended up with the same driver and I waited another 30 minutes for him and he was still not going in my direction so I gave him a call he wouldn’t pick up and I texted him and he would just ignore my messages. So my wife thought of the plan to order and Uber from her phone also since I already had this guy supposedly picking me up uber would have to send some one else and thankfully it did and I canceled the other guy who was obviously not planning on coming for me. So the solution to this would be to put a time limit on the driver and if he doesn’t get there on time give the rider the opportunity to decide whether they want to continue waiting on that driver or get a new one free of charge. And if they get a driver that’s going in the opposite direction give that driver a cancelation fee and let the rider get another driver..Chico11cVersion: 3.316.10002

San Juan Puerto RicoUber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year 2023 from January 18th - 22nd. Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber. This is an annual systemic problem here for Uber drivers and should really be addressed to the mayor and governors office while other local taxi’s are allow inside Old San Juan many of these drivers look like people from a 3rd world county that cannot take on a normal conversation and suspecting that they are illegitimate taxi operators, something smell fishy here which I suspect that many of the taxi operators are leasing their operating licenses to immigrants. In addition there is no transparency and usually wanted to charge me double the price for my commute from Old San Juan to Isla Verde Another concerning issue is that many of the municipal buses at the Old San Juan Depot stop operating at 9:00 pm during the San Sabastian Festival that lingers on until 12:00 minight or so, doesn’t make much sense to me as you have hundreds of thousand people and tourist here to enjoy the festivities. I urge Uber to address these issues to the governors and mayors office of a democracy. Edwin Cosme from Brooklyn NY - Uber se llevanta!.Edwin CosmeVersion: 3.545.10001

Support is aawfulll…I ordered on UE and was missing my drink. The driver said the restaurant didn’t give it to them and they would remove it from my order. But a bit later I noticed I was charged the full amount on my bank statement. Extremely upsetting since it was an $8 milkshake and food delivery is expensive enough already. So I try to report a missing item but my order isn’t listed in recent orders so it’s actually impossible. Frustrated I contact support to resolve the issue, although they would only serve to frustrate even more. After being on hold for long enough, I finally spoke to an actual person, explained what happened and she seemed to understand. Well it turns out they weren’t able to find my order in their system at all despite my having an email confirmation for the order, a receipt, and a matching charge on my bank statement… To make things worse she’s talking to me like I’m investigating some mysterious charge I didn’t know about. Basically told me to dispute the charge through my bank, which after about 2 weeks, also did not give me my money back. All in all, this ordeal wasn’t worth the time or the frustration just for the $8 milkshake my driver probably stole. Needless to say I’m NEVERRR ordering from UE ever again. Whenever I’m missing an item on the other delivery app I won’t name and need a refund they literally give me in-app credit instantly. Crazy..WhycantijustusemynameVersion: 3.654.10000

CUSTOMER BEWARE (4th try)App and/or developer deleted my previous (negative) reviews. App is rigged to ONLY provide DEFAULT pickup location(s) around a major airport versus the ACTUAL customer location. This is not only unacceptable but it is also frustrating because the app’s SEARCH field does NOT allow the customer to specify the actual pickup address and it reverts to the app’s default(s). Someone is making money by channeling traffic elsewhere (for additional fees and with added DELAYS); a blue “box” locks you out but interestingly calling Uber for an inbound drop off to your selected location away from the main terminal is allowed. The current “rigged” setup is also bad in case of an emergency because we can NO longer rely on the app to direct the driver where we actually are. Just for the record, there is nothing wrong with the GPS signal on our phone or iPad AND rebooting the app is completely useless, just like most of the developer’s “canned” responses. Looking back to find if our posted review(s) have been answered is futile and meaningless because there is NO useful way to search for keywords except for scrolling. Developer answers reviews selectively - SHAME! The app’s review section should be limited to feedback about its FUNCTIONALITY (or lack there of) instead of a compilation of useless comments...Very disappointed....WPS frustrated userVersion: 3.365.10003

Best UBER DRIVERI ran out of gas on the exit ramp. I called a tow company who was going to charge me $249 to bring me 2 gallons of gas, so I said no I’ll pass. I decided to Uber to the gas station to get a can and Uber back to my car. Ali came to my rescue and took me to the gas station. I asked if I could order another trip for the return ride to my car or how that works and he said no you can’t specify me I’ll just wait and take you back for free it’s okay. I found $20 in my purse so I gave him that got my gas and he took me back, but the only can the gas station had was 1 gallon so it wasn’t enough to start the car. This is when Ali turned into nothing short of a superhero and took the gas can and walked to the closest gas station to get another gallon. He walked back and we put it in but it wasn’t enough either! He offers to go back yet again and get another gallon. I only had the $20 so I couldn’t even pay him for the gas or the extra time and Uber won’t let me tip him again. I had already left a tip before any of this started. I don’t know how in the world to repay him for his kindness except to leave this review and hope that I get him the next time I order an Uber. He went far above and beyond all expectations and I appreciated it more than he could know!.MetabutterflyVersion: 3.561.10001

Disappointed in wait time and poor customer serviceOn several occasion I’ve requested a ride that offered 2 minute wait time only to wait 6-8 minutes after confirming a ride. I’ve had a particular ride that I requested that gave me 3 minutes to meet driver only to run to the location and the driver never came. I waited over half an hour as it the app kept saying wait time is 8 or 13 minutes and when I called the driver to assist with directions I got no answer. I called and text the driver 3 times requesting to cancel the ride because I wasn’t paying to wait for a ride when Uber charges me when the driver waits. I didn’t want to agree to the payment because and dispute with Uber as there is no actual person to speak to about a particular refund and I feel their automated response system cannot reciprocate that my issue is not available in their response and does not provide immediate resolutions. I requested my ride at 9:58pm and a driver called me at 11:14 pm to let me know that he’s outside the pickup address. Uber expected me to wait that long with two toddlers outside in the cold? A better solution would have been to send another driver when the particular wait time kept going back and forth between 8 and 13 minutes as yet driver could not make the pick up. I dislike taking Uber for these reasons!!!!!!.Bad chiccaVersion: 3.556.10002

UBER App and policies issuesI’m driving for Uber for almost two years, and even though the app has had some improvements, still have some bugs and Uber policies that are affecting the drivers. 1-Destination Filter: this feature doesn’t work as advertised. According to UBER, this choice reset at midnight but sometime or some days after resetting at midnight the new 2 times choices doesn’t show up in the app till passed 4:00 am. 2-Driving under the influence complaints: this is the most concerning issue with the UBER app. Drivers need only a rider complain to be suspended 48 hours from driving. In Michigan, the cannabis is legal. Almost the 50% of the riders that I’m moving, have a strong smell to cannabis on them. The cannabis odor is strong and very difficult to eliminate from your car between rides, even though I use a spry odor eliminator, but drivers like me that doesn’t use drugs or alcoholic drinks when driving are suspended for 48 hours till according to UBER review the case. How UBER find out if this complaint is false or no, without sending the driver for a drug test. Is just only a formality? These two issues have been reported many, many times to the UBER Customer support team, but appear that those complains don’t arrive to the correct UBER team or UBER is not taking care of those issues. 3-Customer Support: this is the most uncomfortable experience that you have with the UBER app. Every time you contact them you receive the same answer and many time are not related with the complaint. It seems that they are robots or they are trained to respond the same thing..PakotillaVersion: 3.601.10001

Always on tracking. Gone!They removed always on tracking, 5 stars!.WeekenderingVersion: 3.260.3

Lack of trainingWhen Uber first started, cars were clean, fairly new, drivers happy. Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with. Uber you need quality control and training before you loose your customer base..Forget it 15Version: 3.329.10002

I accidentally complained in a reviewWhy is there no usable phone number to contact anyone in Uber? I realized that I had complained about almost every driver I’ve had while thinking I was complimenting and I have no way of correcting this. PLEASE POST A USABLE PHONE NUMBER FOR THESE ISSUES!!!.Z3R0-81Version: 3.425.10000

TippingWhy can’t I add my own tip amount instead of chosing the options that Uber gives ? Also, why does Uber take a cut of the driver’s tips ? All 100% of the tip should go to the driver.Boarderg21Version: 3.351.10003

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Uber - Request a ride Negative Reviews

Support teamHonestly Uber Support is one of the most unhelpful and useless things I’ve ever seen(unless its Uber Eats). I’m only writing this in hope they will eventually change smth. “Client is always right” doesn’t have to be a thing, but “be happy we didn’t block you and don’t complain again” is also not ideal. I don’t understand why they would let support agents end your chat from their side without you being able to reply or rate if it was helpful. They only ask you if you need help with smth else when you still need help with the same problem. Support mostly replies with automatic messages over and over again and doesn't do anything. For example once I complained that the app glitched and I wasn’t able to use any of my payment methods or add new, I wrote to the support and received a message that I’m permanently banned from Uber, just like that out of nowhere. I wrote again to ask what even happened and they replied with “your permanent ban is lifted”, I said thanks but the problem isn’t solved. This time I got a message about a temporary ban, I asked why and they lifted it again. And the chat was ended from their side each time. I still don’t understand what happened, I had a platinum account and a 4.98 rating at the time. Today I wrote them about changing a payment method for a trip, the instructions in the app didn’t work, there was an error again, so I tried support. Explained the problem 3 times to receive the same automatic message and the problem wasn’t solved, they just ended the chat..Saniya RyVersion: 3.532.10002

Lies to driversI have been with Uber for a while now and i must say within these past few years they have gotten worse. (Speaking as both a driver and a rider). Rider: I am nearing the point of losing my job because rides have become ridiculous. If its not for drivers constantly dropping my ride before someone actually picks me, its the prices being $50,$60, to $80 to take a quick 15 minute ride ONE WAY! that is beyond ridiculous, to then have to wait possibly 45 mins to an hour just for a decent or affordable price. And lets not get on the drivers whom either pick up ur ride and just sit there which is adding extra time, or the ones who drive all around the world before coming to pick you up. (LATE) and the fact that it will state that they are 8,19 or 12 minutes away but thats never the driver you get. I am constantly waiting 15 to 20 plus minutes instead. Some of them choose to follow their own map which does not coincide with the time frame given. And this goes for rides and orders. With the orders they just don't want to give you your money back, you could be waiting for an hour and they will find a reason to keep your funds. Driver: just as they device us as riders we are deceived more as drivers they display an amount to be paid for the ride you accept but chances are very slim that that is anywhere near the pay you get. I have had rides that came up for $15,$18, and $20 but only receives $9 AT THE MOST once the ride was completed, and thats not even guaranteed. These past few years rides-hare have gone down hill..Sdrea63Version: 3.612.10000

No need for title.I never make reviews but Uber has helped me a lot ! whenever I don’t have rides home from my parents i usually go to the Uber app it’s like my back up plan. I rarely ever have a ride with my parents because there always busy working. But one day I ordered my Uber to come pick me up at my school. When my Uber arrived I entered the car and they first asked for my name like always and then he asked me “how old are you?” And I was like “16 years old” and he goes on to explain to me that you cannot request an Uber unless you are 18 years or older. I’ve never heard this before but it is in the policy, this was my first time ever getting declined from getting a ride. But my issue isn’t with the uber driver. It’s with uber how are you going to say this app is 4+ in the App Store but you must be 18 technically to order one even though they don’t request for an ID Or nothing maybe I’m mistaken. But also 18 year olds can drive and Can own cars. But teenagers can either not drive or only have there permit. Teenagers can struggle to find rides literally most of my classmates request for Ubers. I understand why it’s 18 for safety but that’s what sharing location is for and the background checks for Uber drivers. Uber should change the age limit to at least 16 years old age maybe even 14 because most highschool students struggle getting rides on time and Uber would benefit from it a lot. (Uber is you see this please consider changing the policy).Jennie_1314Version: 3.557.10000

Money Scammers and poor customer serviceI was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right..Nate D. SimmonsVersion: 3.461.10002

Worse driversI have have several issues with Uber, but I still give it a chance, I even was involved in a car accident years ago and they didn’t even do anything. Today I was trying to get a Uber since I’m handicapped with crutches due to a surgery on my ankle and is really hard for me to walk, I had to order 4 time Uber because the first Uber I order cancel me because I was with crutches and he didn’t even arrive to the right location and made me wait for 7 min when he was across the street no even sayinf that he arrived, plus he didn’t want to go to my actually location, and cancel the Uber. The second time I order this guys picked me up and then park the car and told me he can’t press pick up and I offer to change the location so he can press pick up after a good minute of waiting he didn’t do anything and told me he canceled the Uber and ask me to request another one and the price by that time has increased and then I ask ok I did it did you take it and he said no, he told me to get off the car and then I realize he took the ride and didn’t cancel after 10 min when he was arriving to my location he cancel and I was on the street a couple blocks down from my original location. I had to order one more time for another Uber with a way more increase price. Is really bad because I try to get a phone line where I can report them but you can the only solution is 5 dollar for the inconvenience and I still have to pay the cancellation fee that Uber driver did..A.A,A.Version: 3.534.10000

Calgary, ABI have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better..ErmebaVersion: 3.260.3

IOS11 let’s you do this anyway. Poor marketing attemptIOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers. The update in iOS 11 is a direct response to this slimy behaviour. Don’t try and market it as anything else..Mickey.teeVersion: 3.261.4

No payment option ?!My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then....Maple73Version: 3.260.3

Not a valid or responsible choice....The app said a ride was on the way for an hour... we actually waited. Only wanted to go from Richmond Hill to Aurora at 12am... Apparently the civic address was "unrecognizable" Anyways the Cab company found us fine and within 12 minutes of us calling. Wouldn't ever use again....@pokémongoletusdown....Version: 3.261.4

Be careful with extra chargesWoao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account..All nick names r taken?Version: 3.329.10002

Cleaning fee OVER THE TOP😤I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!.Oreo2829Version: 3.406.10001

LootUber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination..TTC CUSTOMERVersion: 3.327.10002

ScammingMy grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money..Sophond01Version: 3.422.10001

Existing account.I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft.Kaptain0Version: 3.382.10006

Bad serviceNo support, no phone number you can call and figure your issue out. Just and endless menus of FAQs. Easier to take a taxi..AppskiReviewerVersion: 3.260.3

Too expensiveTaxis are now twice as cheap. Uber is not what it used to be..Wdubois1Version: 3.510.10000

WorstI hate how they always said that I have outstanding balance but when I checked my bank account it shows that I a paid the every ride. I have been having a lot of problems with this app a lot! If only we have other ride in my town!.AronomaVersion: 3.422.10001

Worst of the BunchSure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!.Marchi3Version: 3.329.10002

Payment problem?I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment.DjdkkfVersion: 3.260.3

Vancouver BCDo not use. Very lazy drivers. Average 30 minute wait for a driver to accept a job. Canadians are very lazy..Iphone 6045751800Version: 3.474.10002

PriceI Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price.Cashmeoutside98Version: 3.329.10002

HORRIBLE CUSTOMER SERVICEUSER BEWARE . It is physically impossible to get in touch with Anyone at customer service with this company . My driver took a different route then expected because he didn’t want to be stuck behind a train and UBER CHARGED MY VISA 100$ . So a 30$ ride turned into 100$ . They said it was just a temporary HOLD on my card then refunded me 50 cents for the ride . Watch out for this company for extra charges . Check your visa statements . Support your local cab company . Didn’t think Uber would rip off its users . Out of all companies.Gordon 456654Version: 3.456.10005

Rude racist and unfairCustomer service always sides with drivers, very bad service.HhdbdidnsusnsbsknVersion: 3.423.10001

So so bad...Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it.AsaduserVersion: 3.407.10000

Horrible...ive already switched to lyftI requested a trip for the 11th and the driver drove 10 min away from my house🤦🏽‍♀️so i ended up canceling the trip so i could call another one. Uber took out over $30 in 4 payments from my account as a result of me cancelling the one trip. There were 4 different payments taken out for 1 cancelled trip and noone else used my card or had access to it. Uber keeps sending me the same message when i contact them in the app saying its an authorized hold and ill get it back? But my bank has told me these are charges and not authorized Holds like what was stated. As well as the fact its been days and all theyve done is refund me 19 cents for a waiting fee from a previous trip (which i never asked for?) ...a hold doesnt hold for longer than a day as stated by my bank and today is now the 21st. None of these payments have been returned yet and i took no trips that day. It was a cancellation. They cant explain why i got charged 4 times for a cancellation and theres no customer service line to actually talk to a real person and get this resolved. im reporting this to my bank as fraud so i can get my money back and I encourage everyone to check their bank statements if using this company because just reading the reviews this is a regular thing for this company. A bunch if thief's smh.Brina_mixalotVersion: 3.440.10003

Confused customer service and would not accept credit cardSigned up, tried to use a Visa and other credit cards as payment method, did not go through. Checked with banking institution and all checked out fine it was Uber not registering the correct merchant ID / Name. Went online to find help from Uber - No phone # to call into Uber for help as a rider. The online conversation help produced multiple customer service reps being confused and repetitive (one saying my card was expired when I never had one in there in the first place, and was not expiring until 2021, the others saying the cards in the system were invalid.) When they asked for a screenshot of the error they finally agreed to manually enter it in. When I gave them the information another rep replied to say cards were expired (argh!) and asked for last four digits of card. Provided them info again when they finally said they tried to enter card # manually but it won’t go through. Asked me to use other cards (again they are not listening as I had already tried 3 others with the same outcomes). Seems like customer reps possess terrible reading skills and basic comprehension of my customer related issue. Solution: downloaded Lyft with no issues..StickynotezVersion: 3.268.10002

Bad bad bad UberToronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017. In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West. At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home. She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her. Police allege she was driven to an area and sexually assaulted. On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue. In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app. Police say she was driven to a Once inside the vehicle, police s.Fack you uberVersion: 3.329.10002

FeesTheir cleaning fee is absolutely a rip off. I spilt a little bit of my drink, offered to clean it, tried to clean it but he kept waving my hand out of the way. Been using them for over a year everyday. And now they have charged me 100$ for a trip that is 20$ and it’s near Christmas I must add..AlyBear123468Version: 3.434.10005

Super ScammyAwful customer service. Left my phone in the car, the driver ignored our calls through the app until we marked my phone as lost through find my iphone. Only way to get it back was to pay their scam driver $250 or he wouldn’t deliver it, when they specify it’s only $15 to return a lost item. Reached out to uber and they refuse to do anything about it because I didn’t book the ride. Update - Uber ended up contacting me about this review, but after submitting the info over 2 weeks ago i never received a response, and neither did my friend who booked the ride. If you feel like spending a night out fighting with a driver to pay an outrageous price to have your belongings returned, this is the app for you!.Not AmberVersion: 3.539.10003

Almost missed my flightVery disappointed with Uber. It showed a driver was coming to pick us up and then, at the last minute it canceled on us. It was too late to call a taxi. In the end we had to take our car to the airport and pay for the parking for the duration of our vacation. I’ll never take Uber again when I am pressed with time. I never thought they could do that: book a ride, track it and cancel just before the pickup..Ria2004Version: 3.521.10000

Uber sucksWhat a garbage company.AnikkkkVersion: 3.511.10001

Dishonest AppIn many occasions, Uber deducted money from my cards unjustifiably and their customer service is usually unwilling to solve any issues. They’re just defensive and will respond with lies, which are proven lies by my bank. Using this app is just a waste of time in addition to being a waste of money..Sherif.KhVersion: 3.447.10000

Misleading advertisingPromo code discount for the first free ride advertised on Google Maps isn’t working. Just misled me causing to download the app and create an account..Claire UberVersion: 3.434.10005

Contact SupportThere is no contact support or number to reach any rep to inquire about the app or scheduled trips. In the website it says to go to the menu > help > tap call support. I wanted to see where I can verify the scheduled trip and how could I change that and needed to find it fast. How come you guys make this so difficult to find? Also in your help menu, it would be faster if we can do a search of what kind of inquiry we have, rather than trying to click through every single one trying to find a number. Just. Terrible..VgorousVersion: 3.433.10004

Account DisabledMy account has been disabled for more than a year. When I contacted them to find out why, the company informed me that I owe them $80 bucks for orders made in December 2019. First of all, I didn’t use the app during that time period and I could have been stranded somewhere!! Like I need my account active. So stupid!!.SuzieemagalitVersion: 3.425.10000

Poor customer service and terrible GPSThe last few rides were terrible. Drivers took the wrong GPS route to arrive at my house. I kept having to cancel and find new drivers. The last driver left me 10 minutes from my destination. And after contacting Uber, they only gave me a $3.80 credit as a compensation, and refused to adjust it..Ddelu067Version: 3.425.10000

Uber Eats ScammyDo not recommend Uber Eats. My order was missing an item and the other two were wrong. Submitted two complaints that day that went ignored. Followed up next week and now they can’t do anything because it’s been a week. Customer service is all copy and paste. How do you get away with charging people for things they didn’t even receive..?.Rye4634tdrsgVersion: 3.423.10001

DisappointedSo far, all my experiences with UBER had been great. Today, however, I was so disappointed that unless the cancel charge is dropped I will never use your services ever again. The last driver was not waiting at the corner as agreed. He waited half a block away behind a few taxis. Finally he pulled out and that was the moment I saw him for the first time. I tried to wave at him but he simply changed lanes and passed me by without stopping. So, I will not accept your cancel charge and will report you to VISA unless you drop the charge. Otherwise I will also tell all my friends about this terrible experience. Also, your driver was extremely rude afterwards when he wrote his messages..Disappointed from VancouverVersion: 3.363.10002

SupportWant customer support? Don’t look here. Use Lyft or literally anything else..ZorezXVersion: 3.353.10002

Uber drivers are unprofessional and Uber charged my credit card even I didn’t rideUber can’t be trusted anymore. Most drivers are not experienced n cancel the trip most of the time. Drivers are unprofessional and they have no sense of location. Today I needed the Uber but the Uber driver cancel the trip because he couldn’t find my location. The location was in the intersection. How he couldn’t find such an easy location. Lol. The driver intentionally cancelled the trip. Very unprofessional. Also, Uber charged me from my credit card full amount for the trip $31 n not yet refunded. Later, I had to take a taxi to reach my home..Ninn2018Version: 3.328.10001

Trip to South Health CampusDriver got lost. And didn’t apologize when I said I’d be late for my appointment. Not pleased. This was my first Uber experience.Snowstorm!!!!!Version: 3.327.10002

Not what it used to bePrice keep going up and so does the waiting time….David G2332Version: 3.489.10005

ShadyMy covid 19 return test kit voucher didn’t work because of some of the restrictions that were not presented to me up front and transparent. Until this is resolved and my charge is ferunded I will not be using uber anymore..Milant1978Version: 3.475.10002

Always double charging!I’m not even talking about constant charges and reverses that happen with EVERY trip. I added a second card to my account and guess what? I got charged on both cards for the same trip!!.Elena1729Version: 3.423.10001

Cant find middle eastern foodTried look for Palestinian cuisine but for some reason I couldn’t find any. I used to be able in the past but something changed…DELETE.McMasterPTVersion: 3.592.10003

False cleaning feeI had no issues with this app until a few days ago, when I driver falsely added a cleaning fee to my trip. I had brought no food or drinks with me and did not vomit in the car. When this was reported to Uber customer service, they sent me a photo from the driver with a mess on the window and did not remove the charge. It was a photo of a mess I still did not cause. It is incredibly difficult to hear back from anyone regarding the issue and I still have the charge posted on my account. I would still like this to be rectified..Mat Q.Version: 3.544.10000

Needs workSo many drivers abuse the app they take customers and they don’t go to the pick up spot and they wait for the customer to cancel and if they don’t they’ll send a message saying there’s traffic can you cancel knowing that they’ll keep the money and the customer would get an extra charge. Also if the customers cancel because the driver never came they still get charged like they are the reason the as the why they were never picked up.Maè18Version: 3.561.10001

Uber has changedI’ve used Uber for years now every time I wanted to go somewhere and didn’t have access to my car. Unfortunately, even with a 4.9 star rating, drivers simply don’t seem to want to pick me up within any reasonable amount of time. On multiple occasions I’ve been waiting over 30 minutes with drivers constantly accepting and cancelling calls, leading me to be late to important meetings or appointments. Today, when one such string of cancellations forced me to use another app, I was surprised at how fast and efficient they were at getting a car over to me. I will not mention the app name as this is in no way an advertisement or not review; it’s a legitimate complaint about Uber and their frustrating lack of availability that has shattered my confidence as a consumer, not to mention the significant price increases over the last year or so. I do not see myself using Uber again, and I hope that anyone who struggles with the same continuous disappointments as I did (of which I know there are many) know that there are real, efficient, and cheaper options in the modern world. I give two stars as recognition of the Uber of the past, not the present..InvictancyVersion: 3.474.10002

Poor serviceI tried contacting them so many times no response. Now you cant even call them or chat with them . I was asked by my driver to get out of the car or keep my mouth shut . Dont talk with my family. We all were going somewhere and driver blamed us for being loud ..Rishita.shhVersion: 3.560.10000

UnreliableUber is just way to unreliable in Canada. the amount of drop ride and cancellation is just nuts. standing on the street waiting for nothing..TyIIonVersion: 3.547.10000

No help when neededI just took a simple ride home and the uber driver dropped me off at a 20 min walk from my home… when trying to get some help to get the price adjusted, it was super difficult to report my situation and the Uber app had no option other than the ones already pre written….Summer_1258Version: 3.654.10000

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