Uber - Request A Ride Customer Service

Uber - Request a ride Positive Reviews

Absolutely horrible customer serviceI am only putting it at 5star because more people will see this it deserves a 1 star. On the app it gives me the option to either get a ride order food delivery (Uber eats) Once I order 3 drinks from a coffee place and only 2 came. So I tried to refund and they didn’t let me. So I reordered the drink that didn’t come and waited. I was like a hour then the driver reached out and said I can’t find your address, call me at this number. I didn’t want to call a random person so I said I will text but not call. But he called me even tho I said don’t. He called like 5 times and then I answered. He kept getting upset because apparently my address didn’t exist. I was talking calmly and he say I am screaming. After that he started getting mad and started yelling. Then he said that he wants to get paid and doesn’t have time for this. He said he will call me back and try to find my address. He never called me back and canceled the delivery. I didn’t get refunded cus they made the drink and won’t pay me back even tho it never got delivered. This has happened many times before where when I would order a burger it would get delivered without cheese. One time I got no meat. And another time I got only cheese. It doesn’t make sense. There’s no way the workers would just not put it in there. It has to be the delivery drives. It also kills me that I am basically getting robbed and not getting a refund for things I ordered and never got..BakingdogpersonVersion: 3.606.10000

Stolen Money from driver that never cameThis is honestly the fourth time this has happened to me and I’m about to cancel everything that I have with this Uber app because every time I go to request a ride it’ll always say they will arrive in 10 minutes no but then you have the drivers sit in one spot for 15 minutes not even driving or moving to come pick me up from the location. I had to cancel it 2 to 3 times to find someone who’s competent enough to actually drive and pick me up and take me to my job. I am now going to my job late because one of your drivers decided to sit at a Walmart parking lot for six minutes instead of driving over to pick me up. I am now going to get in trouble with my boss because of this and this is not the first time this has happened. This has happened multiple times with different drivers in a certain occasions it’s with the exact same driver. How can you come and say that you are a company that cares about the customers and yet you have drivers who will sit in the parking lot for 10 minutes and here’s the funny part about that after I canceled it Uber decided to give them my money even though they never picked me up they never did their job. They just stayed parked in a parking lot so now I lost money because of it.Birdbrain05Version: 3.548.10002

Use at your own risk!I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride..HonestyWithASideOfFriesVersion: 3.371.10002

Wait times in app vs reality/Language problemsThe minutes shown when you are waiting are wildly inaccurate from reality from my recent experiences. Had a trip where the car was shown after a driver was assigned, to be 3 minutes away. Well two cancellations from drivers later, and another long wait in the cold, the car arrived over 30+ minutes after the first quoted ETA of 3 minutes. This has happened multiple times. I have also had several white knuckle moments because the driver had insufficient skills on top of complete unfamiliarity with the route and no ability in speaking or understanding any English. This causes many problems and has become a critical safety issue when for example a driver made a u turn going the wrong way into three oncoming lanes of traffic on a major four lane artery. He completely ignored my emphatic alarm because he did not understand a word I said. I expect at a minimum the driver be fluent in the dominant language of the area he is driving in. I would be equally unhappy to find a taxi driver in Italy who did not speak Italian. Unless you want to provide a language rating this is unacceptable when my life is at risk in a speeding vehicle with a dangerous driver who may as well be deaf. I do not care where the driver was born. But if you are in a business directly interacting with customers in a potentially dangerous service, fluency in English should be a minimum requirement..NoPlanestoSeeVersion: 3.552.10002

Overall, VERY reliable. HOWEVER…Uber is reliable! Met many cool people who can get the job done. Some don’t talk which is fine and very few don’t respect the road. Rides show up on time and get me where I need to go as soon as possible. HOWEVER, this app has good amount of problems. Uber doesn’t do a good job at managing prices. One time this app tried charging me $40 for a 9 min ride home, that’s way out of my price range for a short ride with no traffic and decent weather. Sometimes Uber drivers will make you wait 10-15min then cancel your ride right after. That is the main reason I’m making this review, today just lost 40 min worth of time since I had 3 drivers finish up trips that took around 10-15min and cancelled right after. I could’ve been home within those 40 min I lost. Uber should really do discounts if drivers are going to waste people’s time like that. Also prices are just way out of my price range when it snows. I understand charging more due to weather conditions but sometimes the prices can just be absolutely ridiculous and that’s where Uber becomes unreliable. I love that you can buy bus tickets through this app since it helps save money for how I decide to travel. By all means, DO NOT take this review as an insult! Take this review as criticism and advice to better improve your app and business not just for me but for everyone. Other than that I’ll continue riding with Uber!.GemKeeper87Version: 3.539.10003

San Juan Puerto RicoUber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year 2023 from January 18th - 22nd. Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber. This is an annual systemic problem here for Uber drivers and should really be addressed to the mayor and governors office while other local taxi’s are allow inside Old San Juan many of these drivers look like people from a 3rd world county that cannot take on a normal conversation and suspecting that they are illegitimate taxi operators, something smell fishy here which I suspect that many of the taxi operators are leasing their operating licenses to immigrants. In addition there is no transparency and usually wanted to charge me double the price for my commute from Old San Juan to Isla Verde Another concerning issue is that many of the municipal buses at the Old San Juan Depot stop operating at 9:00 pm during the San Sabastian Festival that lingers on until 12:00 minight or so, doesn’t make much sense to me as you have hundreds of thousand people and tourist here to enjoy the festivities. I urge Uber to address these issues to the governors and mayors office of a democracy. Edwin Cosme from Brooklyn NY - Uber se llevanta!.Edwin CosmeVersion: 3.545.10001

Mediocre support and serviceIf you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again..JalmaeVersion: 3.342.10000

The worst customer service you ever!Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do..T dizzVersion: 3.268.10002

CUSTOMER BEWARE (4th try)App and/or developer deleted my previous (negative) reviews. App is rigged to ONLY provide DEFAULT pickup location(s) around a major airport versus the ACTUAL customer location. This is not only unacceptable but it is also frustrating because the app’s SEARCH field does NOT allow the customer to specify the actual pickup address and it reverts to the app’s default(s). Someone is making money by channeling traffic elsewhere (for additional fees and with added DELAYS); a blue “box” locks you out but interestingly calling Uber for an inbound drop off to your selected location away from the main terminal is allowed. The current “rigged” setup is also bad in case of an emergency because we can NO longer rely on the app to direct the driver where we actually are. Just for the record, there is nothing wrong with the GPS signal on our phone or iPad AND rebooting the app is completely useless, just like most of the developer’s “canned” responses. Looking back to find if our posted review(s) have been answered is futile and meaningless because there is NO useful way to search for keywords except for scrolling. Developer answers reviews selectively - SHAME! The app’s review section should be limited to feedback about its FUNCTIONALITY (or lack there of) instead of a compilation of useless comments...Very disappointed....WPS frustrated userVersion: 3.365.10003

Best UBER DRIVERI ran out of gas on the exit ramp. I called a tow company who was going to charge me $249 to bring me 2 gallons of gas, so I said no I’ll pass. I decided to Uber to the gas station to get a can and Uber back to my car. Ali came to my rescue and took me to the gas station. I asked if I could order another trip for the return ride to my car or how that works and he said no you can’t specify me I’ll just wait and take you back for free it’s okay. I found $20 in my purse so I gave him that got my gas and he took me back, but the only can the gas station had was 1 gallon so it wasn’t enough to start the car. This is when Ali turned into nothing short of a superhero and took the gas can and walked to the closest gas station to get another gallon. He walked back and we put it in but it wasn’t enough either! He offers to go back yet again and get another gallon. I only had the $20 so I couldn’t even pay him for the gas or the extra time and Uber won’t let me tip him again. I had already left a tip before any of this started. I don’t know how in the world to repay him for his kindness except to leave this review and hope that I get him the next time I order an Uber. He went far above and beyond all expectations and I appreciated it more than he could know!.MetabutterflyVersion: 3.561.10001

Thanking God for YOU!Lonestar Medical transportation company by day! Now has drivers available for ON DEMAND NIGHTTIME PICKUPS! Just think! I MAY NEVER get stuck out overnight in the winter in my 400-lb Quantum wheelchair overnight at a bus stop because the busses aren’t running ? As a RollUp comic I do open mic nights around Austin, but the paratransit limits for service area and hours of operation have limited my career…. Until NOW! The driver knew his STUFF. He was very quick to load me and I felt very safe with his driving skills also! The company is located in Georgetown so it took about :30 minutes to get to me where I was stranded in Downtown Austin on Dirty Six (W 6th but my pickup was E 6th St.) CapMetroAccess dispatch could not make accommodations for me to change my location when my battery acted up and I was afraid to drive through the unlit areas if I broke down again. My original idea was to ride to the MetroAccess location for the $8, but instead? I changed the location to home in NW Austin and it was $25! The ADA vans that cost more to drive are now allowed to charge the disabled more for our rides, so I offered the driver a ten, knowing he would barely break even with gas prices! In addition Lonestar also has daytime office hours for insurance covered medical rides!.UberForAllVersion: 3.601.10001

Too easy to accidentally cancel a rideOverall, I love Uber, and the app works well. However, last night in Atlanta, I experienced an event that was exceptionally unfair to the driver, shouldn’t have been able to happen, and Uber completely misunderstood the issue and refunded my money instead of solving the problem. I took a trip from a hotel to a grocery store and bought one reusable bags worth of groceries, including some bottles of water, so it was rather heavy. Hopped in the car, about halfway into the short trip I tip the driver. Once we arrived at the hotel, I had to kind of wrestle with the groceries to get it out of the back of the Tesla model 3. I grabbed my iPhone off the backseat, and since the Uber app was open, I inadvertently canceled the ride. I didn’t realize this until I got into the hotel and was going to rate the driver. The driver had already left the area. I contacted Uber on the help portion of the app, and I received an email asking me for more information. I detailed the story, and this morning I had an email saying we’re sorry you didn’t make it to your destination, and we’re sorry that you were unsatisfied with the driver. It refunded my money. So, the problem was not addressed, and the driver got shafted. The app needs a little bit of finessing to have a two-step cancellation process so that grabbing the phone Kent accidentally do it. Thanks..O;idfvVersion: 3.558.10000

My ride never came. I was charged cancellation fees twice.I have loved using Uber…until today, when I had two no-show drivers, and was charged for both. Luckily finally found a cab, but missed most of my meeting. I then went to Uber’s help page, to try to find out what was going on. (From watching the map, it looked like they were sent to wrong locations….nowhere close to me. I double- he led to see how I had booked ride, and I had clearly booked from my hotel. When I got to the help page, I was given all kinds of options on what to complain about. But not a single option addressed the issue of a no-show. I kept pressing « Something Else », and then the App just sent me back to beginning of Help Page, which basically said I was charged for a trip I had not taken. No recourse. Uber is a great App, and drivers are almost always professional, courteous, and punctual. But…If I’m having problem with App, then “Something Else” really should let me to report “something else”! There is no apparent Customer Service contact info, thus I am leaving negative review… which I would be happy to remove if someone could help me solve the problem that I actually have, instead of ones I don’t have..AMS-SJVersion: 3.604.10001

Pickup times getting worse and worseWhen deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability..Masmusic9Version: 3.287.10003

Worth every pennyI used to use Lyft because the price was less expensive than Uber. Well, the truth is you do get what you pay for. I worked in a semi rural area and clocked out at 11 o’clock. I did have the option of leaving at 10:30 because my employer knew that I relied on car service. I would use reserve ahead with Lyft and book a ride for 1030 as soon as I got to work at 4 PM, but I constantly had my heart in my throat waiting to see if I would actually get picked up well this one night I got passed off between five different drivers, who made up excuses why they could not come and pick me up. I was practically in tears thinking I was going to have to sleep at work when I said what the heck I’ll just try the Uber app even if I have to pay more. Low and behold, the Uber app told me they could have a car at my front door of work in three minutes and it was less money than I was paying for the Lyft ride. I had already reserved with Lyft, but I did not care . I jumped on it. I pressed confirm and pay before I could even pick up my work bag and pocketbook my driver Scott was sitting outside my door. you have won me over from Lyft! Never again will I worry about getting home thank you Uber and Scott!!!.Andrew Hoge's GFVersion: 3.592.10003

Disappointing first experienceI requested a ride to the airport and Uber set me up with a driver but she then cancelled after a few minutes. Uber then sent a second driver who seemed totally unable to find my house, indicating that she had arrived when she wasn’t even on my street. I called her and it was awhile before she could figure out where she was. I then gave her specific directions how to get to my street (two left turns from where she was). After waiting another 5 min or so I called her and she had made two right turns instead as that is what “UberGoogle” told her to do. She had travelledAWAY from my house! She then cancelledthe ride ($5 my expense). I had to start over and with a plane to catch! After wasting 15-20minutes the rate was now more than double what it was earlier and I had to wait an additional 10 minutes to be picked up. All in all I ended up leaving for the airport a half hour later than planned and at twice the rate. I did make my flight and the third driver was good but I then was not given the $10 credit on my first ride, was charged an additional $5 for a driver not showing up and then cancelling, and had to pay almost $25 more than if my first request was honored. Really poor experience overall..Newbie to the circusVersion: 3.299.10002

Inaccurate Timetable and location serviceI decided to download the Uber app and off the top I notice they’ll tell you you’ve got a ride coming in five minutes and it’s five minutes later and it’s still five minutes. I’m telling you where I’m at but the location services on the Uber app has me half mile up or in the front of a parking lot and I’m in the back about to miss my ride, but what took the cake was, I was at the mall at the food court. The app for the location says Popeyes OK I can see on the map, the car circling across the street over by the Target. I already had noted I have black and white on the person doesn’t answer. They’re three minutes away now they’re seven minutes away and the three minutes or three minutes for like 10 minutes she didn’t answer the phone so that I can see where she was. My phone was getting ready to die and another person got the ride. It was by Gods grace that I got in touch with him before my phone died. He told me don’t worry I’ll find you. The app brought you to JCPenney which is next to the food court or Popeyes, however it takes you to the other side of the mall where the store is vacant. wouldn’t that make you call the riderto see where exactly there located. So kudos to the guy who came and found me a handicap person about to melt in the heat. Thank you Jesus..Nit4hmVersion: 3.576.10000

Some of the drivers are real A-HOLES!!!Today was so far my WORST experience with Uber drivers!!!! My 13yr old daughter & I had to go to Walmart to pay bills & get some groceries, I’m a single mom & don’t have a running vehicle nor do I have family or friends available to give me rides, so I at this time have to rely on PAID RIDES!!! It took 3 times to finally get a ride!!! The first 2 drivers canceled on me, AFTER ARRIVING TO MY LOCATION & LOOKING AT US & SEEING WE HAD A CART OF GROCERIES!!!! Didn’t even have the decency to say a word, literally looked at me in my eyes shook their heads NOPE! & took off!!!! I was beyond irritated & upset, so were my kids when their ice cream & popsicles meted due to me waiting outside, ea driver was less than 10min away when the rides were ordered as well. Now my last driver, she was great!! Wish I had more $$ to give her a nice tip because she was kind & made sure we were comfortable & even backed into a close spot for us ti unload our groceries near my upstairs apartment. Her service was 100%!!! The 2 guys prior to her were completely inconsiderate, couldn’t even speak to me before taking off!! & BTW it took us less than 60sec to load/unload our groceries so not like we had a crazy amount of bags or anything like that!!! I have unfortunately had more bad/not so good experiences so far than I have good or at least “okay”..SWASH74Version: 3.579.10001

Uber App is GoodThe Uber App is a very easy App to use and smooth transitions from topic to topic to complete a ride from start to finish! I believe there needs to be a better way for Cancelling Rides, whether the Driver Cancels or the Rider Cancels! Example - Today, around 10-10:15pm, I ordered an Uber Ride for my friend. She was getting picked up at her house and dropped off at my house. Very simple ride, No Extra Stops were being added in or anything like that. The driver arrived at the Pickup Spot, texted me via the App which I acknowledged the text immediately then I sent a Text to my friend that he had arrived! Her sister ran out to inform him she was putting shoes on and after she went back inside the house, be proceeded to Pull Off and Cancel the a ride for NO REASON, he gave NO Explanation! The Driver just cancelled the Ride and the Ride was gone off of My Recent Activity. The driver did not call, text or message through the App about why we got cancelled on, if there were any typeof issue, just GONE! As my walked out the door, he was already in Reverse and Drove Off! He didn’t even wait longer than 2 minutes before just pulling off! I was scrambling with the App and My Phone to see if I did something wrong! I just think that there must of been an issue with the driver, maybe some kind of family issue or emergency!.Bingostep85Version: 3.570.10000

Satisfied but a few issuesI am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there..SarahjdgdvkVersion: 3.349.10001

First timeThis is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again..CrzylakafoxVersion: 3.268.10002

Cheaper than Lyft with not much discernible difference that I can seeAre usually have a car, so I am not as familiar and have not use the app as much as many others probably sending a friend or having someone picked up more than anything. I will say that they are less expensive than Lyft alternatively and they do a good job of driving and getting you there however, do not make my mistake and wait to try and go get beer until there’s only five or 10 minutes after pick up because they will cancel or will find out that I have a gate with codes to punch him and sometimes Paideia and I’ve only taken about five Lyft rides and five Uber rides so I can tell you it’s happened a few times although I will say I have preferred Uber every time because I like it and that’s what she did with Uber except for the times when I have sent people and I don’t know how the drive went I would give them five stars on safety. Just if you’re in Dallas and you need to go get beer get your Uber and over with before 1130 something like 1115 or 10 o’clock to places are closing earlier these days so I would even suggest after work or 7 PM or something and schedule of the trip back if there’s nothing else because that’s always fun to do from the backseat when you don’t have your reading glasses lol. Happy Holly- Days!!!!.KeifensVersion: 3.539.10003

My driver didn’t pick me up and still charged me.I had a horrible experience today. I was in front of my hotel and I received a message to go to a street I never heard of. My husband and I had five pieces of luggage between the two of us. The message said that my driver would be three minutes. My husband and I had to walk through a huge crowd and it was difficult with all of our luggage. I received the call from the Uber driver and I said we were told to go the wrong way. We had only been walking three minutes, so it couldn’t have been too far; especially since we had to walk through the crowd with all of our luggage. He then told me we were too far away, he wouldn’t pick us up and to put in a ride request again and then he hung up on me. I saw a taxi cab driver and then went with him because I didn’t want to risk missing my boat. This has been my only bad experience with Uber, which I wasn’t completely angry with. Then I just received an email stating that I was charged for a ride that I didn’t receive. I should not be charged for a ride that I didn’t receive because I couldn’t get to a pickup spot in less than three minutes with a big crowd. Then to top it off, I had to pay a cab driver $20..No ride still paidVersion: 3.325.10003

Uber has my address pinged at a business next door on GreenvilleI’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see..MommaJules13579Version: 3.465.10000

Started off good but went downhill fastI started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore..Dragon Mother90Version: 3.381.10002

AmazingToday, was a rough and difficult day for me. I initially requested an uber today because I locked my keys in the trunk of my car while I was loading my clothes at the laundry. I was so devastated because I had my teenage son at the barbershop getting a haircut, and I was supposed to pick him up when I was done. Well, back to the beginning as I was loading my stuff my keys fell in the trunk, I closed it before realizing they were there. I was most concerned about my son waiting for me for such a long time, I requested different stops, made many mistakes doing so because I was frantic and going through severe panic and this gentleman was so kind the whole step of the way. He was beyond patient with me as I tried to figure out were exactly we were going, and then turning back, and adding stops and he made me feel so understood as a mom while he patiently waited for me to get it together. He definitely deserves more then 5 stars. He is a genuinely a kind person and anyone traveling with him will definitely enjoy a nice ride with a kind human being. Thank you so much for being kind to me, I appreciate you very much! -I was able to recover my keys when the locksmith showed up..MzcheetahVersion: 3.550.10000

Going downhillUber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees..Bestmoney4Version: 3.319.10004

Always on tracking. Gone!They removed always on tracking, 5 stars!.WeekenderingVersion: 3.260.3

Lack of trainingWhen Uber first started, cars were clean, fairly new, drivers happy. Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with. Uber you need quality control and training before you loose your customer base..Forget it 15Version: 3.329.10002

Why??Cost more than taxi, what is the point of Uber? Taxi - $35 to airport including tip. uber - $35 to airport not including tax or tips. Is this a joke? First time opening map it freezes on map. It wants me to set pin but goes no where. Time to delete again..TonyzeeeeVersion: 3.474.10002

TippingWhy can’t I add my own tip amount instead of chosing the options that Uber gives ? Also, why does Uber take a cut of the driver’s tips ? All 100% of the tip should go to the driver.Boarderg21Version: 3.351.10003

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.607.10000

Uber - Request a ride Negative Reviews

No need for title.I never make reviews but Uber has helped me a lot ! whenever I don’t have rides home from my parents i usually go to the Uber app it’s like my back up plan. I rarely ever have a ride with my parents because there always busy working. But one day I ordered my Uber to come pick me up at my school. When my Uber arrived I entered the car and they first asked for my name like always and then he asked me “how old are you?” And I was like “16 years old” and he goes on to explain to me that you cannot request an Uber unless you are 18 years or older. I’ve never heard this before but it is in the policy, this was my first time ever getting declined from getting a ride. But my issue isn’t with the uber driver. It’s with uber how are you going to say this app is 4+ in the App Store but you must be 18 technically to order one even though they don’t request for an ID Or nothing maybe I’m mistaken. But also 18 year olds can drive and Can own cars. But teenagers can either not drive or only have there permit. Teenagers can struggle to find rides literally most of my classmates request for Ubers. I understand why it’s 18 for safety but that’s what sharing location is for and the background checks for Uber drivers. Uber should change the age limit to at least 16 years old age maybe even 14 because most highschool students struggle getting rides on time and Uber would benefit from it a lot. (Uber is you see this please consider changing the policy).Jennie_1314Version: 3.557.10000

Money Scammers and poor customer serviceI was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right..Nate D. SimmonsVersion: 3.461.10002

Worse driversI have have several issues with Uber, but I still give it a chance, I even was involved in a car accident years ago and they didn’t even do anything. Today I was trying to get a Uber since I’m handicapped with crutches due to a surgery on my ankle and is really hard for me to walk, I had to order 4 time Uber because the first Uber I order cancel me because I was with crutches and he didn’t even arrive to the right location and made me wait for 7 min when he was across the street no even sayinf that he arrived, plus he didn’t want to go to my actually location, and cancel the Uber. The second time I order this guys picked me up and then park the car and told me he can’t press pick up and I offer to change the location so he can press pick up after a good minute of waiting he didn’t do anything and told me he canceled the Uber and ask me to request another one and the price by that time has increased and then I ask ok I did it did you take it and he said no, he told me to get off the car and then I realize he took the ride and didn’t cancel after 10 min when he was arriving to my location he cancel and I was on the street a couple blocks down from my original location. I had to order one more time for another Uber with a way more increase price. Is really bad because I try to get a phone line where I can report them but you can the only solution is 5 dollar for the inconvenience and I still have to pay the cancellation fee that Uber driver did..A.A,A.Version: 3.534.10000

Never using againSeveral days ago I ordered an Uber ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on the app, to which I received an Uber credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if Uber did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card. Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me. I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should..Cj2206Version: 3.497.10002

Why is the price keep changing?This is something I’ve noticed in the past couple months that I’ve been using Uber that they keep changing the amount of the ride. There was once that I was taking a $13 Uber home from work It’s normally around this price maybe less but when I got home I was charged 60 something dollars for a 10 minute trip no traffic. I did contact Uber customer support and they were able to refund me but they just keep doing stuff like this like today. Same kind of thing where I was taking an Uber home from work and the Uber initially said nine dollars. I was doing a shared list so another passenger join so I should’ve gotten that 20% off the nine dollars but then instead I’m paying $11 now. Yes that price difference isn’t as drastic as $60 but it still upsets me how the price keeps changing like that it feels like I’m being scammed. and I don’t wanna hear nothing about way time because I never make my Uber. Wait, I am out the door or waiting outside for them. Uber used to be my preferred app but honestly it’s been playing with my card too much and these are just two examples of it happening. I have more examples.. there was a time I just let it happen but I can’t keep doing that. I keep getting scammed and that’s wrong. I’m most likely going to go back to using Lyft more commonly because I honestly feel like the communication is better and the app itself is a little more..Lazlo.RVersion: 3.598.10000

Very annoyingI have been driving for uber driver for the last 10 months. At first I did it as part time and at the time it was my permanent job because I was looking for some flexible work with the schedule. I never had any problem or report of any dissatisfied passenger (annoying). More than 600 trips in 10 months and more than 50% that my rating is 5 stars(who rated me). But on December 18, 2022, Uber Driver decided to deactivate my account and not allow me to drive anymore with their app. Since their review team determined that I was sharing my account with another person. I presented evidence that the uber map had problems that day that would not allow me to take the verification photo correctly. They only made the decision and without any evidence to prove that it was not me who was using They deactivated my account. I have tried in every way to continue demonstrating that everything was an error in their own app and they don't even accept that. 600 trips and no passenger made a report that another person uses my account, that is, they have 0 evidence against me and even so they maintain their decision to leave my account deactivated. This bothered me a lot because I always complied with all the rules for driving with Uber and yet they never took that into account. I feel as if they were accusing and convicting me of something I did not do, where with real evidence they do not let me defend myself..JManuAlmVersion: 3.539.10003

DON’T DO IT!I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime..IhitharleyquinnVersion: 3.515.10001

Non existent customer serviceI waited 15 mins for my driver to take me to airport. No problem - that’s the wait it indicated. Problem is when the driver arrived she denied my trip, claiming she didn’t know I was going to airport when she accepted my trip. When I told her I would miss my flight if I had to wait for another driver she didn’t care, she just repeated “I can’t take you to the airport”. Two problems with this situation: 1) why doesn’t Uber tell drivers the destination of their passenger before they accept the trip and make the passenger wait 15 mins before denying them??? 2) when I tried to file a complaint against the driver there was absolutely no way to do this because it wasn’t logged as a trip in my history (due to the driver denying my trip at pickup). There is zero way to call somebody or even email somebody unless it’s tied to a trip in your history. Just another example of disappearing customer service. You waste tons of time on the app trying to find a way to talk to a human (novel idea) to only find out there’s no way to do this. Why doesn’t Uber just admit upfront on the app “we won’t talk to you unless it’s about a trip in your history”. Thanks Uber for a stressful morning and nearly missed flight with no way to make this complaint. Barely made the flight after running through the whole airport and arriving at the gate in a sweat…. Technology is great but with poor or no customer service, use at your own risk…..BvalderasVersion: 3.580.10001

Can’t get refundI downloaded Uber about 5 months ago, just to see how much a delivery would cost, and then I deleted the app. Just recently I checked my bank account, and noticed a $9.99 purchase for Uber One, which is weird, because I don’t remember ever signing up for a subscription. I thought to myself, “Well, that’s weird, but I’m sure the customer support at such a large corporation must be pretty good, I’ll see if they can help me.” So I look up the number for Uber support, and to my surprise, I wasn’t able to find one. I was told to redownload the app, and use the in app customer support, which is what I did. I explained to the representative my situation, and even mentioned how I’ve never taken an Uber ANYWHERE, and have never gotten a delivery. Yet I was told again and again that they were only able to refund the current month, and the previous month, and that every other charge would remain, which is absolutely ridiculous. I understand that $30 is nothing to a massive company like Uber, but $30 is make or break for me. It seems like nobody will listen to reason. I’ve been conned out of $50, only to be refunded $20 and get treated like that fixes everything, and that I should be thanking them, despite not returning the other $30. I just want a refund for a purchase that I CLEARLY didn’t intend to make. I’ve never had this issue with ANY other company, and this is such a poor showing from you, Uber. Somebody please make this right..RLY!! DON'TVersion: 3.592.10003

Avoid until the apps many bugs are fixed.The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot..TherearebetterchoicesVersion: 3.282.10000

Worst Customer Service ImaginableI had been riding with Uber for years. Always swore by it. Solid drivers, decent prices. Fortunately, I never had to reach out to customer service for anything. That changed last week. I was charged a $150 cleaning fee for something that should not have been that bad. Mind you, I do fully admit I should’ve been charged a fee; however, I felt like it should’ve been $40 - $80 at the very most. I reached out to customer service FOUR separate times. The first two times they replied to my message with the exact same cookie cutter response. I replied back to each one and got no response back. I reached out a third time signaling how upset I was, finally got a different reply asking what I’d like them to do to remedy the situation. I asked them to give me a lower cleaning fee and listed my reasons why I believed that it should be lower. No response. My fourth message let them know that if they didn’t reply I would stop using their services and leave a negative review on their apps. No response. Why? Because they don’t care. What’s one customer lost? Uber doesn’t have a customer service phone number. Probably because they don’t want to deal with customers because they simply don’t care about them, only the money they cough up. I’m done using Uber, Uber Eats, Postmates, and all of these other Uber subsidiaries. You’re better off using another ride share app such as Lyft or whatever else is out there..Rhcp_frusciantefanVersion: 3.502.10003

Beware of clean-up fee scam!I had been using Uber sporadically on work trips (somewhat nervously), but in the last few months I started to use it more regularly to help a friend with no car get home or to work. However, the last ride was disappointing and followed by an unexpected and utterly unwarranted clean-up fee. First, the driver tried to drop her off at a nearby intersection instead of at her house, even though it was late at night. The whole point of getting an Uber was to get home safely, and riders shouldn’t have to ask to get dropped off at the actual drop-off location. Then in the morning, we were horrified, outraged, and baffled to see that a huge cleaning fee was added to the fare. I had been on the phone and texting her before, during, and after the trip. She did not vomit in the car, nor did she even bring food or drinks in the car. She left the car in the same condition in which she entered it: mess-free. Moreover, I still have a 5-star rating, which wouldn’t make sense if my friend had left a mess in the car. So…riders, beware! It wouldn’t occur to me to take pictures of the car before and after, but maybe it is necessary to take such precautions to avoid scams. It is unclear how long it takes Uber to follow up on disputes or how the process works, and it isn’t easy to get hold of someone instead of an automated menu. This is on top of an earlier ride in which a different driver shared his racist views..FrustratedSophBVersion: 3.517.10004

PricesI am switching from Uber to Lyft because Uber will give you a price and an estimated arrival time if your to arrive at your destination in 15 minutes but arrives in 25 minutes Uber raises the fare price without you knowing and the driver only receives his pay from the first price while Uber keeps the rest plus I’ve encountered alot of rude drivers who don’t pay attention to directions because they are on their cell phones and Uber doesn’t like to refund especially when a driver picks up the wrong passenger and still takes part of the route sent by Uber they will say you was picked up and still charge you I had a driver come to the area where I was to be picked up at but never picked me up drove all the way to my drop off spot like he was dropping me off only to pickup another customer and Uber refused to refund my money and I’m thinking of starting a class action lawsuit for overcharging it’s against the law to charge me a price then during the ride up my price without notifying me and it doesn’t state anywhere on the Uber app that if you are in an Uber and your ride goes over expected drop off time your current rate will go up so make sure to check your accounts because Uber is getting rich with this little scam just think 100,000 riders at3dollars a day 300,000 a day 2,100,000 a week that’s how much richer Uber becomes by hiking our fares without us ever knowing we are being taken for granted and advantage of.Monica545Version: 3.590.10001

Charged a Cancellation fee for wrong address!I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks..TooManyFlubsVersion: 3.366.10001

GPS and location services needs to be fixedSince the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process..IjinixVersion: 3.325.10003

Service went way down hillWhen I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!.Everleigh123Version: 3.302.10003

Not reliableToday my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see..JeffTNYCVersion: 3.471.10003

Worst company everUBER DO BETER!!!! A customer reported that he didn’t receive his food from Uber. I went to the customers door and asked if he received his food. A slight moment of hesitant then said no( I always wait for the customer to come out and grab their food at least 5 mins sometime they are not home) I let him know I watch him come to the door look around for a bit then grab the food. This day I was driving my other car and forgot to change it on the app. I expressed to the customer I would like for him to let Uber know he received the food. He expressed he would. Later that evening about 2 dreadful hours of cancellations and small order. I received another big order to this customer which was Chinese which was for the same customer. He also reported this order missing this time I recorded it. I expressed to Uber the situation with the customer after reporting twice he didn’t receive his food. Uber told me this happening twice in the same day resulted in my account being deactivated. As A result I ordered the same exact meal for this customer and may have added a little something to make him go poopoo you welcome sir and Uber you are absolutely repulsing if I was someone making a livelihood on this app instead of pocket change after work you would be ruining someone’s life by word of speculation and the fact I had to go out of my way to prove it and get banned for exposing a lying customer..Zaya327Version: 3.576.10000

Horrible customer serviceI would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint..KEENANEMVersion: 3.420.10007

Never wasting my money with them again. Thieves.Only left one star to write this review. I’ve rarely had an issue with Uber rides, this is primarily about Uber eats but unfortunately the two are connected to one account. I stopped using Uber eats for a while to save money and kept getting spammed with emails despite unsubscribing. I then decided to use Uber eats twice yesterday and had issues with both orders. The first one the food was spoiled the second never came. I did order late at night so my phone was on silent and missed the delivery person’s call despite watching the app closely to see when he arrived and showing up at the door when the app said it was here. I was sick and ordered soup so this really made my night worse as I did not have it in me to cook so I ended up going to bed hungry after already feeling like garbage. There was no one out there and no food left at my door. Sure someone could’ve stolen it in the seconds it took for me to check my door (I live in a city) however our block is quiet and I’ve never had food stolen before. It seems to me the delivery guy kept it for himself and because he called me twice and I didn’t answer he then got free food on my dime. They refused to refund me for this reason. I’m never using this service again. If you do, make sure you’re outside before they get there and answer your phone when they call or risk throwing your money away. Criminals..CrisLovesComedyVersion: 3.547.10000

Uber app spams me with ads for itselfThe Uber app constantly spams me with iPhone notifications that are essentially ads for itself. Someone needs to maybe sit down with Uber’s board of directors to let them know exactly what it is their company does, because those morons don’t seem to get it. The app is to get a ride someplace. I’m only going to use it WHEN I NEED A RIDE. So it is POINTLESS to keep sending me app notifications on my phone telling me all the great things about Uber. NONE OF THOSE THINGS is going to make me run out and get a ride!!! I don’t need one right now! I will let you know when I do!!!!! Plus: I ALREADY HAVE THE APP!! What in the name of holy Moses is the ad for???? I already downloaded the app and I’m already using it to get rides!!! Do they think I forgot??? The ads SERVE NO LOGICAL INTELLIGENT purpose. If that isn’t the epitome of corporate stupidity I don’t know what is. Yeah I can turn off notifications, but then I won’t get any actual useful ones, like when my ride shows up or if something happened to my ride, or the thing that tells you to rate and tip the driver. THOSE ARE THE ONLY NOTIFICATIONS I WANT!!! It is impossible for me to believe that I actually need to explain this to adult humans running a gigantic corporation with an enormous market capitalization!!! No other app …. LITERALLY NONE … that I have installed on my phone spams me with notifications that are commercials for themselves!!! Unbelievably stupid..Vwoopenstein BananaVersion: 3.545.10001

Very frustrating !I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue ..AndyjuuVersion: 3.394.10003

My first time ever using Uber and honestly was the worst experience of my lifeSo I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back.Unsc2468Version: 3.362.10004

IOS11 let’s you do this anyway. Poor marketing attemptIOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers. The update in iOS 11 is a direct response to this slimy behaviour. Don’t try and market it as anything else..Mickey.teeVersion: 3.261.4

No payment option ?!My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then....Maple73Version: 3.260.3

Not a valid or responsible choice....The app said a ride was on the way for an hour... we actually waited. Only wanted to go from Richmond Hill to Aurora at 12am... Apparently the civic address was "unrecognizable" Anyways the Cab company found us fine and within 12 minutes of us calling. Wouldn't ever use again....@pokémongoletusdown....Version: 3.261.4

Calgary, ABI have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better..ErmebaVersion: 3.260.3

Uber is racistUber is discriminating upon people based on their skin colour. Hope a class action lawsuit kills it..Eli belVersion: 3.407.10000

Existing account.I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft.Kaptain0Version: 3.382.10006

Worst of the BunchSure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!.Marchi3Version: 3.329.10002

LootUber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination..TTC CUSTOMERVersion: 3.327.10002

Payment problem?I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment.DjdkkfVersion: 3.260.3

Bad serviceNo support, no phone number you can call and figure your issue out. Just and endless menus of FAQs. Easier to take a taxi..AppskiReviewerVersion: 3.260.3

Cleaning fee OVER THE TOP😤I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!.Oreo2829Version: 3.406.10001

Be careful with extra chargesWoao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account..All nick names r taken?Version: 3.329.10002

Vancouver BCDo not use. Very lazy drivers. Average 30 minute wait for a driver to accept a job. Canadians are very lazy..Iphone 6045751800Version: 3.474.10002

PriceI Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price.Cashmeoutside98Version: 3.329.10002

Too expensiveTaxis are now twice as cheap. Uber is not what it used to be..Wdubois1Version: 3.510.10000

Rude racist and unfairCustomer service always sides with drivers, very bad service.HhdbdidnsusnsbsknVersion: 3.423.10001

So so bad...Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it.AsaduserVersion: 3.407.10000

SupportWant customer support? Don’t look here. Use Lyft or literally anything else..ZorezXVersion: 3.353.10002

ScammingMy grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money..Sophond01Version: 3.422.10001

Confused customer service and would not accept credit cardSigned up, tried to use a Visa and other credit cards as payment method, did not go through. Checked with banking institution and all checked out fine it was Uber not registering the correct merchant ID / Name. Went online to find help from Uber - No phone # to call into Uber for help as a rider. The online conversation help produced multiple customer service reps being confused and repetitive (one saying my card was expired when I never had one in there in the first place, and was not expiring until 2021, the others saying the cards in the system were invalid.) When they asked for a screenshot of the error they finally agreed to manually enter it in. When I gave them the information another rep replied to say cards were expired (argh!) and asked for last four digits of card. Provided them info again when they finally said they tried to enter card # manually but it won’t go through. Asked me to use other cards (again they are not listening as I had already tried 3 others with the same outcomes). Seems like customer reps possess terrible reading skills and basic comprehension of my customer related issue. Solution: downloaded Lyft with no issues..StickynotezVersion: 3.268.10002

Bad bad bad UberToronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017. In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West. At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home. She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her. Police allege she was driven to an area and sexually assaulted. On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue. In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app. Police say she was driven to a Once inside the vehicle, police s.Fack you uberVersion: 3.329.10002

FeesTheir cleaning fee is absolutely a rip off. I spilt a little bit of my drink, offered to clean it, tried to clean it but he kept waving my hand out of the way. Been using them for over a year everyday. And now they have charged me 100$ for a trip that is 20$ and it’s near Christmas I must add..AlyBear123468Version: 3.434.10005

Always double charging!I’m not even talking about constant charges and reverses that happen with EVERY trip. I added a second card to my account and guess what? I got charged on both cards for the same trip!!.Elena1729Version: 3.423.10001

Editors choiceReally?? Either the “editors” have no discernible social conscious or are something that rhymes with plumb.Jh KenyaVersion: 3.423.10001

WorstI hate how they always said that I have outstanding balance but when I checked my bank account it shows that I a paid the every ride. I have been having a lot of problems with this app a lot! If only we have other ride in my town!.AronomaVersion: 3.422.10001

Super ScammyAwful customer service. Left my phone in the car, the driver ignored our calls through the app until we marked my phone as lost through find my iphone. Only way to get it back was to pay their scam driver $250 or he wouldn’t deliver it, when they specify it’s only $15 to return a lost item. Reached out to uber and they refuse to do anything about it because I didn’t book the ride. Update - Uber ended up contacting me about this review, but after submitting the info over 2 weeks ago i never received a response, and neither did my friend who booked the ride. If you feel like spending a night out fighting with a driver to pay an outrageous price to have your belongings returned, this is the app for you!.Not AmberVersion: 3.539.10003

Almost missed my flightVery disappointed with Uber. It showed a driver was coming to pick us up and then, at the last minute it canceled on us. It was too late to call a taxi. In the end we had to take our car to the airport and pay for the parking for the duration of our vacation. I’ll never take Uber again when I am pressed with time. I never thought they could do that: book a ride, track it and cancel just before the pickup..Ria2004Version: 3.521.10000

Uber sucksWhat a garbage company.AnikkkkVersion: 3.511.10001

Not what it used to bePrice keep going up and so does the waiting time….David G2332Version: 3.489.10005

HORRIBLE CUSTOMER SERVICEUSER BEWARE . It is physically impossible to get in touch with Anyone at customer service with this company . My driver took a different route then expected because he didn’t want to be stuck behind a train and UBER CHARGED MY VISA 100$ . So a 30$ ride turned into 100$ . They said it was just a temporary HOLD on my card then refunded me 50 cents for the ride . Watch out for this company for extra charges . Check your visa statements . Support your local cab company . Didn’t think Uber would rip off its users . Out of all companies.Gordon 456654Version: 3.456.10005

Dishonest AppIn many occasions, Uber deducted money from my cards unjustifiably and their customer service is usually unwilling to solve any issues. They’re just defensive and will respond with lies, which are proven lies by my bank. Using this app is just a waste of time in addition to being a waste of money..Sherif.KhVersion: 3.447.10000

Misleading advertisingPromo code discount for the first free ride advertised on Google Maps isn’t working. Just misled me causing to download the app and create an account..Claire UberVersion: 3.434.10005

Contact SupportThere is no contact support or number to reach any rep to inquire about the app or scheduled trips. In the website it says to go to the menu > help > tap call support. I wanted to see where I can verify the scheduled trip and how could I change that and needed to find it fast. How come you guys make this so difficult to find? Also in your help menu, it would be faster if we can do a search of what kind of inquiry we have, rather than trying to click through every single one trying to find a number. Just. Terrible..VgorousVersion: 3.433.10004

Account DisabledMy account has been disabled for more than a year. When I contacted them to find out why, the company informed me that I owe them $80 bucks for orders made in December 2019. First of all, I didn’t use the app during that time period and I could have been stranded somewhere!! Like I need my account active. So stupid!!.SuzieemagalitVersion: 3.425.10000

I accidentally complained in a reviewWhy is there no usable phone number to contact anyone in Uber? I realized that I had complained about almost every driver I’ve had while thinking I was complimenting and I have no way of correcting this. PLEASE POST A USABLE PHONE NUMBER FOR THESE ISSUES!!!.Z3R0-81Version: 3.425.10000

Poor customer service and terrible GPSThe last few rides were terrible. Drivers took the wrong GPS route to arrive at my house. I kept having to cancel and find new drivers. The last driver left me 10 minutes from my destination. And after contacting Uber, they only gave me a $3.80 credit as a compensation, and refused to adjust it..Dordor27Version: 3.425.10000

Uber Eats ScammyDo not recommend Uber Eats. My order was missing an item and the other two were wrong. Submitted two complaints that day that went ignored. Followed up next week and now they can’t do anything because it’s been a week. Customer service is all copy and paste. How do you get away with charging people for things they didn’t even receive..?.Rye4634tdrsgVersion: 3.423.10001

DisappointedSo far, all my experiences with UBER had been great. Today, however, I was so disappointed that unless the cancel charge is dropped I will never use your services ever again. The last driver was not waiting at the corner as agreed. He waited half a block away behind a few taxis. Finally he pulled out and that was the moment I saw him for the first time. I tried to wave at him but he simply changed lanes and passed me by without stopping. So, I will not accept your cancel charge and will report you to VISA unless you drop the charge. Otherwise I will also tell all my friends about this terrible experience. Also, your driver was extremely rude afterwards when he wrote his messages..Disappointed from VancouverVersion: 3.363.10002

Why?Why does it cost people I’m with $10 to get somewhere and it cost me $20?????.Sunshine0002Version: 3.474.10002

Uber drivers are unprofessional and Uber charged my credit card even I didn’t rideUber can’t be trusted anymore. Most drivers are not experienced n cancel the trip most of the time. Drivers are unprofessional and they have no sense of location. Today I needed the Uber but the Uber driver cancel the trip because he couldn’t find my location. The location was in the intersection. How he couldn’t find such an easy location. Lol. The driver intentionally cancelled the trip. Very unprofessional. Also, Uber charged me from my credit card full amount for the trip $31 n not yet refunded. Later, I had to take a taxi to reach my home..Ninn2018Version: 3.328.10001

Trip to South Health CampusDriver got lost. And didn’t apologize when I said I’d be late for my appointment. Not pleased. This was my first Uber experience.Snowstorm!!!!!Version: 3.327.10002

ShadyMy covid 19 return test kit voucher didn’t work because of some of the restrictions that were not presented to me up front and transparent. Until this is resolved and my charge is ferunded I will not be using uber anymore..Milant1978Version: 3.475.10002

Horrible...ive already switched to lyftI requested a trip for the 11th and the driver drove 10 min away from my house🤦🏽‍♀️so i ended up canceling the trip so i could call another one. Uber took out over $30 in 4 payments from my account as a result of me cancelling the one trip. There were 4 different payments taken out for 1 cancelled trip and noone else used my card or had access to it. Uber keeps sending me the same message when i contact them in the app saying its an authorized hold and ill get it back? But my bank has told me these are charges and not authorized Holds like what was stated. As well as the fact its been days and all theyve done is refund me 19 cents for a waiting fee from a previous trip (which i never asked for?) ...a hold doesnt hold for longer than a day as stated by my bank and today is now the 21st. None of these payments have been returned yet and i took no trips that day. It was a cancellation. They cant explain why i got charged 4 times for a cancellation and theres no customer service line to actually talk to a real person and get this resolved. im reporting this to my bank as fraud so i can get my money back and I encourage everyone to check their bank statements if using this company because just reading the reviews this is a regular thing for this company. A bunch if thief's smh.Brina_mixalotVersion: 3.440.10003

False cleaning feeI had no issues with this app until a few days ago, when I driver falsely added a cleaning fee to my trip. I had brought no food or drinks with me and did not vomit in the car. When this was reported to Uber customer service, they sent me a photo from the driver with a mess on the window and did not remove the charge. It was a photo of a mess I still did not cause. It is incredibly difficult to hear back from anyone regarding the issue and I still have the charge posted on my account. I would still like this to be rectified..Mat Q.Version: 3.544.10000

Needs workSo many drivers abuse the app they take customers and they don’t go to the pick up spot and they wait for the customer to cancel and if they don’t they’ll send a message saying there’s traffic can you cancel knowing that they’ll keep the money and the customer would get an extra charge. Also if the customers cancel because the driver never came they still get charged like they are the reason the as the why they were never picked up.Maè18Version: 3.561.10001

Terrible service for the price chargedLong wait time, the drivers cancel last minute and ask for your destination so they cancel on you. On top of terrible service, it’s so expensive.HyperionmarketVersion: 3.561.10001

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