Uber - Request A Ride Customer Service

Uber - Request a ride Positive Reviews

DiscriminationMy Uber driver account was deactivated 2 months ago, neither customer service nor greenlight office helped me. I have been dealing with this for 2 months and I have met at least 15 times with uber customer service and 3 times with greenlight office. I have met with their supervisors, no one wants to help. Everyone sends an automated message. The only purpose of the employees is to stall the person on the phone, they don't try to solve the problem. The reason they give for closing my account is; "You have opened more than one account in your name, this is against the community rules." I am giving my explanation but they don't want to understand. One of the accounts is Uberx and the other is Uber Black. The Uber Black account is already separate. They don't challenge it. When I ask why it was closed, they send me an automated mail. They just say that I violated the community rules without explaining any reason. I ask why, they say they are sending an e-mail and send the same e-mail. This is completely discriminatory, they shouldn't be able to do this without telling me what the real reason is. When they talk on the phone, instead of explaining, they hang up on me. From now on, I'm turning this matter over to the lawyer. I will do whatever it takes, if necessary, I don't care if my account is not active. I just want uber to be held accountable through legal means. I will never let this go, no matter how long it takes..CelmaslarVersion: 3.612.10000

UBER LIED AND STOLE MY MONEY.I have screenshots of everything and proof. I pay for an uber 1 subscription and lately uber location and pins have been giving me problems. I made 2 orders at the same time 1 of my orders came to the correct address and the second one did not come to correct address even though I input the correct address. The Uber app pinned me somewhere I was not and when I was wondering why my food was taking so long I contacted customer service to let them know my food was going to the wrong place. I was told I can’t change the address and then I was told if my order was canceled by the driver because this was Uber‘s mistake that they would give me back a $25 credit refund for this mistake. The next day I did not get a $25 credit refund I talk to multiple Uber service representatives . I was told that they could not give me a refund. (Even though the day before they said I would be getting one) They would not give me a reason on why they could not give me a refund when this was their app’s problem, they did not want to help me by getting me to a supervisor, or giving me an email where I could get help or but sending this problem to a higher up in anyway. They did not want to push the case any further they just kept ending the chat. Why am I paying a monthly subscription to be lied and stolen from. This is a terrible company with horrendous customer service..WingedprincesssVersion: 3.662.10002

Awful tech support and driver communicationMy original fair of about $45 for my ride had already come out of my account for my destination and a day or so later, I noticed the money back in my account. I couldn’t think of what it was from so I went on about my day. Yesterday I get a notification of an 73 dollar charge from Uber! Utterly confused, I noticed it was from my most previous trip. My driver literally kept asking me directions instead of using the app, tried to find a WaWa to get him some coffee three different times during my trip AND I ended up having to give him instructions to get me back home from the WaWa near my house. He bought me a coffee to makeup for it, but these were not MY requested stops on MY app. I shouldn’t be held accountable for his negligence of fares/fee to then only to have to go back and pay AGAIN when I technically already paid once. I shouldn’t have to re-pay for a week old ride because Uber didn’t pay attention to the ride details or contacted their own driver about the “distance” change. We’re in a pandemic. People aren’t working. People are on strict budgets. I don’t have the funds nor time to deal with this. Suppose it took that $70 from my account if I had it? It’d probably have been the last thing in my account. Causing me to extra broke. Probably will absolutely never use Uber again. I’d rather walk..Kookie_Monster926Version: 3.484.10000

Cheaper than Lyft with not much discernible difference that I can seeAre usually have a car, so I am not as familiar and have not use the app as much as many others probably sending a friend or having someone picked up more than anything. I will say that they are less expensive than Lyft alternatively and they do a good job of driving and getting you there however, do not make my mistake and wait to try and go get beer until there’s only five or 10 minutes after pick up because they will cancel or will find out that I have a gate with codes to punch him and sometimes Paideia and I’ve only taken about five Lyft rides and five Uber rides so I can tell you it’s happened a few times although I will say I have preferred Uber every time because I like it and that’s what she did with Uber except for the times when I have sent people and I don’t know how the drive went I would give them five stars on safety. Just if you’re in Dallas and you need to go get beer get your Uber and over with before 1130 something like 1115 or 10 o’clock to places are closing earlier these days so I would even suggest after work or 7 PM or something and schedule of the trip back if there’s nothing else because that’s always fun to do from the backseat when you don’t have your reading glasses lol. Happy Holly- Days!!!!.KeifensVersion: 3.539.10003

I love this app however…….I love using Uber however regardless of how much I have on my voucher a lot of the time it is asking for my debit card, when this is going on I have over $100 dollars or more. Also the thing is this it isn’t like the voucher is not covering every single ride. I was told this is a glitch. Well the thing is I cannot afford to have this as an ongoing issue due to the fact that is how I am utilizing disability services. One time I was waiting on a ride and someone else took it. There was a time this month a driver canceled a ride even though I was already in her car. I get that may sound odd but I would have not canceled the ride being that I was already picked up. After the ride showed up as canceled I had noticed some of my voucher was already taken off. I have my county board of developmental disabilities giving me vouchers every month. When there is issues with these vouchers it causes me emotional distress. I have contacted the board, I have contacted the company that supplies the vouchers to the board and they have said reach out to Uber about a lot of issues. I am worried that at some point that if the vouchers are not going through that is going to screw me and a bunch of other people over. I do not have an option to get my driver’s license ( long story). I get that there is only so much that can be done. Thank you for providing transportation and customer service..BuddagirlbroadwayloverVersion: 3.619.10000

Use at your own risk!I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride..HonestyWithASideOfFriesVersion: 3.371.10002

Uber websiteNot quite as user friendly to book a ride as I would have thought. For a first timer, figuring out the process was a bit of a stretch, but I have to admit my tech skills are limited. Having said that, one would think that Uber in their overwhelming need for profit would make it extremely easy for the new customer to book, get confirmation, track and have questions addressed in order to assure keeping them for future ride needs if not for a lifetime. That is how a business grows and thrives - by looking at it from a customer’s perspective, not from the perspective of an IT person setting things up with little to no awareness nor appreciation of how does a first timer navigate the website with ease and facilitation. How many companies I wonder actually have an older non-tech individual try out their web site and critique it for ease of use prior to installing it to be up and running. For minimum expense, they could avoid the frustration, dissatisfaction, and loss of that demographic and the consequent sales. If I were on the BOD of such a company, my fiduciary responsibility would necessitate harsh words at the least for such a CEO that overlooks this, to me, obvious loss of sales. In short, I’ll try Lyft next time in hopes they are better in this regards, but I’m not holding my breath - seems like all businesses nowadays cater to IT as the first priority on this..CriticsupraVersion: 3.612.10000

LYFT is BETTER!Let me tell you why, i have been using uber since it came out. in the beginning, it was great. the rides were cheaper, and you didn’t have to put a destination in, you weren’t immediately charged, it was fantastic. the more popular the app got, the more expensive it got. i’ll order rides, and wait 30+ minutes and then get cancelled on. the payment will still be taken and i have to wait on another driver. you’ll be shown an upfront price and then after the ride is over, and it’s been a few DAYS they’ll take more money from you? DESPITE there being no traffic or anything that should cause it to go up in price. if anything, it should go down bc we got there in a timely manner. LYFT will let you take multiple trips in a day, and then pay at the end of the day, they don’t take ANY extra money - the price is the one shown up front. and it’s the SAME kind of app. i feel like Uber is just like a name brand rider app and they take advantage of users and then when you have a problem they offer you CHUMP change in Uber credit. i’m deleting this app and never installing it again. Step up your game Uber because if you treat your guests like this you’ll lose your business. and from previous reviews, i can see others are being treated the same..Rose from CheesecakeVersion: 3.484.10000

Wait times in app vs reality/Language problemsThe minutes shown when you are waiting are wildly inaccurate from reality from my recent experiences. Had a trip where the car was shown after a driver was assigned, to be 3 minutes away. Well two cancellations from drivers later, and another long wait in the cold, the car arrived over 30+ minutes after the first quoted ETA of 3 minutes. This has happened multiple times. I have also had several white knuckle moments because the driver had insufficient skills on top of complete unfamiliarity with the route and no ability in speaking or understanding any English. This causes many problems and has become a critical safety issue when for example a driver made a u turn going the wrong way into three oncoming lanes of traffic on a major four lane artery. He completely ignored my emphatic alarm because he did not understand a word I said. I expect at a minimum the driver be fluent in the dominant language of the area he is driving in. I would be equally unhappy to find a taxi driver in Italy who did not speak Italian. Unless you want to provide a language rating this is unacceptable when my life is at risk in a speeding vehicle with a dangerous driver who may as well be deaf. I do not care where the driver was born. But if you are in a business directly interacting with customers in a potentially dangerous service, fluency in English should be a minimum requirement..NoPlanestoSeeVersion: 3.552.10002

Overall, VERY reliable. HOWEVER…Uber is reliable! Met many cool people who can get the job done. Some don’t talk which is fine and very few don’t respect the road. Rides show up on time and get me where I need to go as soon as possible. HOWEVER, this app has good amount of problems. Uber doesn’t do a good job at managing prices. One time this app tried charging me $40 for a 9 min ride home, that’s way out of my price range for a short ride with no traffic and decent weather. Sometimes Uber drivers will make you wait 10-15min then cancel your ride right after. That is the main reason I’m making this review, today just lost 40 min worth of time since I had 3 drivers finish up trips that took around 10-15min and cancelled right after. I could’ve been home within those 40 min I lost. Uber should really do discounts if drivers are going to waste people’s time like that. Also prices are just way out of my price range when it snows. I understand charging more due to weather conditions but sometimes the prices can just be absolutely ridiculous and that’s where Uber becomes unreliable. I love that you can buy bus tickets through this app since it helps save money for how I decide to travel. By all means, DO NOT take this review as an insult! Take this review as criticism and advice to better improve your app and business not just for me but for everyone. Other than that I’ll continue riding with Uber!.GemKeeper87Version: 3.539.10003

Uber app spams me with ads for itselfThe Uber app constantly spams me with iPhone notifications that are essentially ads for itself. Someone needs to maybe sit down with Uber’s board of directors to let them know exactly what it is their company does, because those morons don’t seem to get it. The app is to get a ride someplace. I’m only going to use it WHEN I NEED A RIDE. So it is POINTLESS to keep sending me app notifications on my phone telling me all the great things about Uber. NONE OF THOSE THINGS is going to make me run out and get a ride!!! I don’t need one right now! I will let you know when I do!!!!! Plus: I ALREADY HAVE THE APP!! What in the name of holy Moses is the ad for???? I already downloaded the app and I’m already using it to get rides!!! Do they think I forgot??? The ads SERVE NO LOGICAL INTELLIGENT purpose. If that isn’t the epitome of corporate stupidity I don’t know what is. Yeah I can turn off notifications, but then I won’t get any actual useful ones, like when my ride shows up or if something happened to my ride, or the thing that tells you to rate and tip the driver. THOSE ARE THE ONLY NOTIFICATIONS I WANT!!! It is impossible for me to believe that I actually need to explain this to adult humans running a gigantic corporation with an enormous market capitalization!!! No other app …. LITERALLY NONE … that I have installed on my phone spams me with notifications that are commercials for themselves!!! Unbelievably stupid..Vwoopenstein BananaVersion: 3.545.10001

Mediocre support and serviceIf you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again..JalmaeVersion: 3.342.10000

Where do o begin….From the moment you book here in Myrtle Beach SC, you can be assured of the finest people that will be driving you or picking you up thre so far have gone above and beyond and I for one have been impressed each time. The first driver was George, friendly, safe, knowledgeable and a great conversational presence. Today though I want to give accolades to Jasmin, what a beautiful spirit this woman has and you can’t help but feel at home with her behind the wheel, courtesy just seems to come natural to her, her smile is one that will make you stop thinking about your own issues in life once you see that smile on her face. So in conclusion, these are my first two rides with Uber and you would definitely be happy if you get either of these two wonderful people as your Uber driver! Congrats to the both of you, I can only imagine that the rest of our local Uber drivers are up to the standards that these two set for themselves, I have to reason to doubt that the other driver must look up yo these two fine drivers, Uber if you are listening, in my humble opinion, you should recognize them for their outstanding performance! It has been my pleasure no, it has been my honor to have met these two, life is a journey and their journey is going places in this world. TE.CryptixVersion: 3.620.10000

The worst customer service you ever!Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do..T dizzVersion: 3.268.10002

San Juan Puerto RicoUber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year 2023 from January 18th - 22nd. Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber. This is an annual systemic problem here for Uber drivers and should really be addressed to the mayor and governors office while other local taxi’s are allow inside Old San Juan many of these drivers look like people from a 3rd world county that cannot take on a normal conversation and suspecting that they are illegitimate taxi operators, something smell fishy here which I suspect that many of the taxi operators are leasing their operating licenses to immigrants. In addition there is no transparency and usually wanted to charge me double the price for my commute from Old San Juan to Isla Verde Another concerning issue is that many of the municipal buses at the Old San Juan Depot stop operating at 9:00 pm during the San Sabastian Festival that lingers on until 12:00 minight or so, doesn’t make much sense to me as you have hundreds of thousand people and tourist here to enjoy the festivities. I urge Uber to address these issues to the governors and mayors office of a democracy. Edwin Cosme from Brooklyn NY - Uber se llevanta!.Edwin CosmeVersion: 3.545.10001

CUSTOMER BEWARE (4th try)App and/or developer deleted my previous (negative) reviews. App is rigged to ONLY provide DEFAULT pickup location(s) around a major airport versus the ACTUAL customer location. This is not only unacceptable but it is also frustrating because the app’s SEARCH field does NOT allow the customer to specify the actual pickup address and it reverts to the app’s default(s). Someone is making money by channeling traffic elsewhere (for additional fees and with added DELAYS); a blue “box” locks you out but interestingly calling Uber for an inbound drop off to your selected location away from the main terminal is allowed. The current “rigged” setup is also bad in case of an emergency because we can NO longer rely on the app to direct the driver where we actually are. Just for the record, there is nothing wrong with the GPS signal on our phone or iPad AND rebooting the app is completely useless, just like most of the developer’s “canned” responses. Looking back to find if our posted review(s) have been answered is futile and meaningless because there is NO useful way to search for keywords except for scrolling. Developer answers reviews selectively - SHAME! The app’s review section should be limited to feedback about its FUNCTIONALITY (or lack there of) instead of a compilation of useless comments...Very disappointed....WPS frustrated userVersion: 3.365.10003

Support is aawfulll…I ordered on UE and was missing my drink. The driver said the restaurant didn’t give it to them and they would remove it from my order. But a bit later I noticed I was charged the full amount on my bank statement. Extremely upsetting since it was an $8 milkshake and food delivery is expensive enough already. So I try to report a missing item but my order isn’t listed in recent orders so it’s actually impossible. Frustrated I contact support to resolve the issue, although they would only serve to frustrate even more. After being on hold for long enough, I finally spoke to an actual person, explained what happened and she seemed to understand. Well it turns out they weren’t able to find my order in their system at all despite my having an email confirmation for the order, a receipt, and a matching charge on my bank statement… To make things worse she’s talking to me like I’m investigating some mysterious charge I didn’t know about. Basically told me to dispute the charge through my bank, which after about 2 weeks, also did not give me my money back. All in all, this ordeal wasn’t worth the time or the frustration just for the $8 milkshake my driver probably stole. Needless to say I’m NEVERRR ordering from UE ever again. Whenever I’m missing an item on the other delivery app I won’t name and need a refund they literally give me in-app credit instantly. Crazy..WhycantijustusemynameVersion: 3.654.10000

Best UBER DRIVERI ran out of gas on the exit ramp. I called a tow company who was going to charge me $249 to bring me 2 gallons of gas, so I said no I’ll pass. I decided to Uber to the gas station to get a can and Uber back to my car. Ali came to my rescue and took me to the gas station. I asked if I could order another trip for the return ride to my car or how that works and he said no you can’t specify me I’ll just wait and take you back for free it’s okay. I found $20 in my purse so I gave him that got my gas and he took me back, but the only can the gas station had was 1 gallon so it wasn’t enough to start the car. This is when Ali turned into nothing short of a superhero and took the gas can and walked to the closest gas station to get another gallon. He walked back and we put it in but it wasn’t enough either! He offers to go back yet again and get another gallon. I only had the $20 so I couldn’t even pay him for the gas or the extra time and Uber won’t let me tip him again. I had already left a tip before any of this started. I don’t know how in the world to repay him for his kindness except to leave this review and hope that I get him the next time I order an Uber. He went far above and beyond all expectations and I appreciated it more than he could know!.MetabutterflyVersion: 3.561.10001

Disappointed in wait time and poor customer serviceOn several occasion I’ve requested a ride that offered 2 minute wait time only to wait 6-8 minutes after confirming a ride. I’ve had a particular ride that I requested that gave me 3 minutes to meet driver only to run to the location and the driver never came. I waited over half an hour as it the app kept saying wait time is 8 or 13 minutes and when I called the driver to assist with directions I got no answer. I called and text the driver 3 times requesting to cancel the ride because I wasn’t paying to wait for a ride when Uber charges me when the driver waits. I didn’t want to agree to the payment because and dispute with Uber as there is no actual person to speak to about a particular refund and I feel their automated response system cannot reciprocate that my issue is not available in their response and does not provide immediate resolutions. I requested my ride at 9:58pm and a driver called me at 11:14 pm to let me know that he’s outside the pickup address. Uber expected me to wait that long with two toddlers outside in the cold? A better solution would have been to send another driver when the particular wait time kept going back and forth between 8 and 13 minutes as yet driver could not make the pick up. I dislike taking Uber for these reasons!!!!!!.Bad chiccaVersion: 3.556.10002

HELP! ALL PAYMENT METHODS DECLINE, ALL CARDS ARE UP TO DATEI am unable to use my Uber or Uber Eats accounts. I have tried every practical approach from chatting within the app to calling customer service - and nobody is able to assist! Each of my payment methods on file I confirmed are in good standing and have no issues. I have done everything from deleting a reinstalling the app, removing and adding payment methods back. I have even added Uber Cash to the app and the app will not let me pay for rides or food with my Uber Cash! It is genuinely perplexing how nobody is able to assist! I have level 1 telling me my account is in good standing no issues, and then level 2 saying there is a problem and they can't help me. "We are unable to process the selected payment method for this trip. Please select a credit or debit card issued in the US." Every credit card I have has been issued in the US, and even when looking to pay with Uber Cash I get an error message. My ask is simple - I want to be able to use Uber and Uber Eats again! I want to give Uber money and I can't have services rendered that I'm looking for. I am looking for someone state-side to call me and tell me what the issue is so I can resume using Uber again, even after this very frustrating experience..Jbld4l86Version: 3.623.10000

ThievesUber as a whole are some liars and thieves. I get an Uber last night and the driver starts the ride before he even picks me up; I cancel the ride and get charged a fee. Thinking “it’s okay I’ll just get another and get that one refunded,” I did just that. Little did I know uber never gives your hard earned money back, they only give you a credit to FORCE you to keep using the app. They thought that an $8.10 credit would be enough for a $16 charge that they took from my account. The first time this happened they booked me with the dirtiest/nastiest driver I’ve ever had to ride with.. this man’s car was filthy beyond belief, throw up on the passenger door, car smelled like fecal matter, dog hair literally EVERYWHERE… I contacted Uber support to let them no how dissatisfied I was and how NOBODY that pays money to use this app should have to ride in filth like that and also to get my money back for the trip… a $20 trip and Uber gifted me a $5 credit…….. they absolutely REFUSED to give my money back and also stopped responding to me all together once they sent me that $5 credit. Don’t use this app at all; pay a couple extra for LYFT. This app is TR*SH and they are CROOKS. Definitely seeking legal advice, should be Against the law to refuse to give people their money back..JPEGMAFIATYVersion: 3.557.10000

Thanking God for YOU!Lonestar Medical transportation company by day! Now has drivers available for ON DEMAND NIGHTTIME PICKUPS! Just think! I MAY NEVER get stuck out overnight in the winter in my 400-lb Quantum wheelchair overnight at a bus stop because the busses aren’t running ? As a RollUp comic I do open mic nights around Austin, but the paratransit limits for service area and hours of operation have limited my career…. Until NOW! The driver knew his STUFF. He was very quick to load me and I felt very safe with his driving skills also! The company is located in Georgetown so it took about :30 minutes to get to me where I was stranded in Downtown Austin on Dirty Six (W 6th but my pickup was E 6th St.) CapMetroAccess dispatch could not make accommodations for me to change my location when my battery acted up and I was afraid to drive through the unlit areas if I broke down again. My original idea was to ride to the MetroAccess location for the $8, but instead? I changed the location to home in NW Austin and it was $25! The ADA vans that cost more to drive are now allowed to charge the disabled more for our rides, so I offered the driver a ten, knowing he would barely break even with gas prices! In addition Lonestar also has daytime office hours for insurance covered medical rides!.UberForAllVersion: 3.622.10000

Good resource to have as backupI have a car but I have times when I need a ride or a friend needs a ride. Uber has a good system currently for management of mobilizing those of us that have trouble remaining mobile and able to interact with the society in the same fashion as those of us with cars. I can't attest to the quality of every driver and how they handle the issues related to taking a passenger in the car to a destination. But the app triangulates the incoming driver, provides checks to make sure the driver works for Uber, and has a good digital payment system. I can't check right now but I believe they have a wallet function that allows you to load the money and withdraw parts like other apps are starting to do. This is good because it decentralizes the transfer hub of responsibility for overdraft of an account to help with budgeting and reduce wire transfer fees. I haven't tested this particular wallet functionality and just to clarify, I don't know if one will have trouble getting a refund from a wallet in any app. The people that created the functionality most likely did what they could to stop banks from charging for being impoverished but the transfers algorithms take time, energy, and money to create so you may experience difficulty changing your mind after pushing the button..SaisonXiangVersion: 3.634.10003

My driver didn’t pick me up and still charged me.I had a horrible experience today. I was in front of my hotel and I received a message to go to a street I never heard of. My husband and I had five pieces of luggage between the two of us. The message said that my driver would be three minutes. My husband and I had to walk through a huge crowd and it was difficult with all of our luggage. I received the call from the Uber driver and I said we were told to go the wrong way. We had only been walking three minutes, so it couldn’t have been too far; especially since we had to walk through the crowd with all of our luggage. He then told me we were too far away, he wouldn’t pick us up and to put in a ride request again and then he hung up on me. I saw a taxi cab driver and then went with him because I didn’t want to risk missing my boat. This has been my only bad experience with Uber, which I wasn’t completely angry with. Then I just received an email stating that I was charged for a ride that I didn’t receive. I should not be charged for a ride that I didn’t receive because I couldn’t get to a pickup spot in less than three minutes with a big crowd. Then to top it off, I had to pay a cab driver $20..No ride still paidVersion: 3.325.10003

My ride never came. I was charged cancellation fees twice.I have loved using Uber…until today, when I had two no-show drivers, and was charged for both. Luckily finally found a cab, but missed most of my meeting. I then went to Uber’s help page, to try to find out what was going on. (From watching the map, it looked like they were sent to wrong locations….nowhere close to me. I double- he led to see how I had booked ride, and I had clearly booked from my hotel. When I got to the help page, I was given all kinds of options on what to complain about. But not a single option addressed the issue of a no-show. I kept pressing « Something Else », and then the App just sent me back to beginning of Help Page, which basically said I was charged for a trip I had not taken. No recourse. Uber is a great App, and drivers are almost always professional, courteous, and punctual. But…If I’m having problem with App, then “Something Else” really should let me to report “something else”! There is no apparent Customer Service contact info, thus I am leaving negative review… which I would be happy to remove if someone could help me solve the problem that I actually have, instead of ones I don’t have..AMS-SJVersion: 3.604.10001

Pickup times getting worse and worseWhen deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability..Masmusic9Version: 3.287.10003

Lost itemThis is a convenient source of travel minus the drivers with a terrible attitude, and slight racism..but I've been using this app for quite some time, and recently I left an item in the driver's car. My first time doing that, I reached out to the driver……. Informed of my predicament, mentioned he’d call me back in a few but never did.. Yes it's my bad for leaving it there by accident but aye we're humans no one is perfect! And this item held a lot of sentimental value plus it wasn't cheap. I reached out to support and they were no help. But what prompted me to write a review is the fact that y'all were willing to grant the driver $20 in compensation… However, refused to find a solution to my missing item that I for sure know the driver threw out or took.. I called that man 10 minutes or less after exiting. Y would u dispose of an item so swiftly? Uber has truly shown they don't care about the customers at all.. We aren't the main priority and that's crazy before it's our money that's spending. I legit thought about deleting this entire app and canceling my membership. It is the principle, that life is already hard and has unnecessary obstacles through out the day sometimes. So why add to it? Idk I'm still hurt because my item held sentimental value, regret taking Uber that day. I know if it was the local taxi would have gotten my stuff back.NeishaShortsVersion: 3.633.10001

Worth every pennyI used to use Lyft because the price was less expensive than Uber. Well, the truth is you do get what you pay for. I worked in a semi rural area and clocked out at 11 o’clock. I did have the option of leaving at 10:30 because my employer knew that I relied on car service. I would use reserve ahead with Lyft and book a ride for 1030 as soon as I got to work at 4 PM, but I constantly had my heart in my throat waiting to see if I would actually get picked up well this one night I got passed off between five different drivers, who made up excuses why they could not come and pick me up. I was practically in tears thinking I was going to have to sleep at work when I said what the heck I’ll just try the Uber app even if I have to pay more. Low and behold, the Uber app told me they could have a car at my front door of work in three minutes and it was less money than I was paying for the Lyft ride. I had already reserved with Lyft, but I did not care . I jumped on it. I pressed confirm and pay before I could even pick up my work bag and pocketbook my driver Scott was sitting outside my door. you have won me over from Lyft! Never again will I worry about getting home thank you Uber and Scott!!!.Annmarie BalzanoVersion: 3.592.10003

Better and or bestI was always told Lyft is cheaper than Uber so use the cheaper one. It’s a lie. In addition to this lie is the treatment of the driver. They are early. You do not ever worry that they will over charge you. Lyft was awful in so many ways that finally one night I was like I’m doing Uber I don’t care how expensive. Then started crying bc it’s not. Lyft is lying (apologies for the dramatics of this review) but sincerely. Uber isn’t over priced. They are a better company. All in all. Idk how it got out that Lyft is cheaper so use them. They’re awful. Inappropriate. Liars (my last Lyft ride I was charged 5$ for “being late” even though I was sitting outside my house waiting. Meaning the driver didn’t show up or went to the wrong spot. They still have yet to send me my 5$ back) • Uber is the best and the way to go. They do not overcharge. They also have many options. They also treat the passengers w respect and courtesy. These days we need companies we can trust and rely on. None of this we are the cheapest and the best nonsense. How did they do that? I’m Srs. I used Lyft only bc one person I knew kept saying over and over they’re cheaper. Interesting- cheaper. Cheap indeed. Not less expensive- more so. Ty •a favorite passenger.Johnston73519Version: 3.635.10003

Inaccurate Timetable and location serviceI decided to download the Uber app and off the top I notice they’ll tell you you’ve got a ride coming in five minutes and it’s five minutes later and it’s still five minutes. I’m telling you where I’m at but the location services on the Uber app has me half mile up or in the front of a parking lot and I’m in the back about to miss my ride, but what took the cake was, I was at the mall at the food court. The app for the location says Popeyes OK I can see on the map, the car circling across the street over by the Target. I already had noted I have black and white on the person doesn’t answer. They’re three minutes away now they’re seven minutes away and the three minutes or three minutes for like 10 minutes she didn’t answer the phone so that I can see where she was. My phone was getting ready to die and another person got the ride. It was by Gods grace that I got in touch with him before my phone died. He told me don’t worry I’ll find you. The app brought you to JCPenney which is next to the food court or Popeyes, however it takes you to the other side of the mall where the store is vacant. wouldn’t that make you call the riderto see where exactly there located. So kudos to the guy who came and found me a handicap person about to melt in the heat. Thank you Jesus..Nit4hmVersion: 3.576.10000

Uber doesn’t not take care of loyal customers.I use Uber all of the time. I work 3 jobs and often it is the most economical and convenient way to travel between jobs. I often use UberPool bc it cuts my fares in half and doesn’t usually take all that much extra time. Lately I’ve had many issues w UberPool in that I’ve had to wait much longer to get picked up, have had multitalented drivers make me wait and then cancel or drive away from my pickup, and yesterday I had the same thing happen w an Uber X-when this happens I had to wait double the time for another driver to arrive, and twice this month this extra wait has forced me to have to request more expensive rides so that I can get to work on time. I’ve received little to no help on these matters from the customer service department. It’s so difficult to even find a phone number to call a live person instead of dealing w emails and typed communications via the app. I’m so fed up at this point and will likely delete the app and never use Uber again after these last few horrible experience and lack of empathy from the company. Uber does not care about customer loyalty nor doing the right thing by loyal customers..Samirz85Version: 3.327.10002

Some of the drivers are real A-HOLES!!!Today was so far my WORST experience with Uber drivers!!!! My 13yr old daughter & I had to go to Walmart to pay bills & get some groceries, I’m a single mom & don’t have a running vehicle nor do I have family or friends available to give me rides, so I at this time have to rely on PAID RIDES!!! It took 3 times to finally get a ride!!! The first 2 drivers canceled on me, AFTER ARRIVING TO MY LOCATION & LOOKING AT US & SEEING WE HAD A CART OF GROCERIES!!!! Didn’t even have the decency to say a word, literally looked at me in my eyes shook their heads NOPE! & took off!!!! I was beyond irritated & upset, so were my kids when their ice cream & popsicles meted due to me waiting outside, ea driver was less than 10min away when the rides were ordered as well. Now my last driver, she was great!! Wish I had more $$ to give her a nice tip because she was kind & made sure we were comfortable & even backed into a close spot for us ti unload our groceries near my upstairs apartment. Her service was 100%!!! The 2 guys prior to her were completely inconsiderate, couldn’t even speak to me before taking off!! & BTW it took us less than 60sec to load/unload our groceries so not like we had a crazy amount of bags or anything like that!!! I have unfortunately had more bad/not so good experiences so far than I have good or at least “okay”..SWASH74Version: 3.579.10001

I Must Admit/I was Skeptical!When Uber was founded several years ago, I was highly skeptical about several aspects of it. I was especially concerned about the effect on the taxi cab industry. Many generations of my family relied on it for an essential source of income. However, time marches on, and UBER has been an important part of my survival, especially as a disabled senior citizen, for many years. My most recent driver came to the location where I had just dropped off a vehicle, and needed a ride home. He arrived in about 5 minutes, exactly where I needed to be picked up, and we were on our way, in his clean, comfortable, like-new automobile. While he was limited in his English Language Skills, he made sure that I was taken to my destination in a safe, efficient, and courteous manner. Even though he wasn’t driving a taxicab, like my family did, from the 1940’s to the 1990’s, the effect was still the same. It provided him with a means of upward mobility, without needing an extensive education. The Uber business model, has not been without drawbacks, but they have made modifications, based on comments from long term, loyal customers, like myself, and now offer an indispensable service!.Mulholland JerryVersion: 3.667.10003

Uber App is GoodThe Uber App is a very easy App to use and smooth transitions from topic to topic to complete a ride from start to finish! I believe there needs to be a better way for Cancelling Rides, whether the Driver Cancels or the Rider Cancels! Example - Today, around 10-10:15pm, I ordered an Uber Ride for my friend. She was getting picked up at her house and dropped off at my house. Very simple ride, No Extra Stops were being added in or anything like that. The driver arrived at the Pickup Spot, texted me via the App which I acknowledged the text immediately then I sent a Text to my friend that he had arrived! Her sister ran out to inform him she was putting shoes on and after she went back inside the house, be proceeded to Pull Off and Cancel the a ride for NO REASON, he gave NO Explanation! The Driver just cancelled the Ride and the Ride was gone off of My Recent Activity. The driver did not call, text or message through the App about why we got cancelled on, if there were any typeof issue, just GONE! As my walked out the door, he was already in Reverse and Drove Off! He didn’t even wait longer than 2 minutes before just pulling off! I was scrambling with the App and My Phone to see if I did something wrong! I just think that there must of been an issue with the driver, maybe some kind of family issue or emergency!.Bingostep85Version: 3.570.10000

Always on tracking. Gone!They removed always on tracking, 5 stars!.WeekenderingVersion: 3.260.3

Lack of trainingWhen Uber first started, cars were clean, fairly new, drivers happy. Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with. Uber you need quality control and training before you loose your customer base..Forget it 15Version: 3.329.10002

Why??Cost more than taxi, what is the point of Uber? Taxi - $35 to airport including tip. uber - $35 to airport not including tax or tips. Is this a joke? First time opening map it freezes on map. It wants me to set pin but goes no where. Time to delete again..TonyzeeeeVersion: 3.474.10002

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.722.10005

Uber - Request a ride Negative Reviews

No need for title.I never make reviews but Uber has helped me a lot ! whenever I don’t have rides home from my parents i usually go to the Uber app it’s like my back up plan. I rarely ever have a ride with my parents because there always busy working. But one day I ordered my Uber to come pick me up at my school. When my Uber arrived I entered the car and they first asked for my name like always and then he asked me “how old are you?” And I was like “16 years old” and he goes on to explain to me that you cannot request an Uber unless you are 18 years or older. I’ve never heard this before but it is in the policy, this was my first time ever getting declined from getting a ride. But my issue isn’t with the uber driver. It’s with uber how are you going to say this app is 4+ in the App Store but you must be 18 technically to order one even though they don’t request for an ID Or nothing maybe I’m mistaken. But also 18 year olds can drive and Can own cars. But teenagers can either not drive or only have there permit. Teenagers can struggle to find rides literally most of my classmates request for Ubers. I understand why it’s 18 for safety but that’s what sharing location is for and the background checks for Uber drivers. Uber should change the age limit to at least 16 years old age maybe even 14 because most highschool students struggle getting rides on time and Uber would benefit from it a lot. (Uber is you see this please consider changing the policy).Jennie_1314Version: 3.557.10000

Money Scammers and poor customer serviceI was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right..Nate D. SimmonsVersion: 3.461.10002

Worse driversI have have several issues with Uber, but I still give it a chance, I even was involved in a car accident years ago and they didn’t even do anything. Today I was trying to get a Uber since I’m handicapped with crutches due to a surgery on my ankle and is really hard for me to walk, I had to order 4 time Uber because the first Uber I order cancel me because I was with crutches and he didn’t even arrive to the right location and made me wait for 7 min when he was across the street no even sayinf that he arrived, plus he didn’t want to go to my actually location, and cancel the Uber. The second time I order this guys picked me up and then park the car and told me he can’t press pick up and I offer to change the location so he can press pick up after a good minute of waiting he didn’t do anything and told me he canceled the Uber and ask me to request another one and the price by that time has increased and then I ask ok I did it did you take it and he said no, he told me to get off the car and then I realize he took the ride and didn’t cancel after 10 min when he was arriving to my location he cancel and I was on the street a couple blocks down from my original location. I had to order one more time for another Uber with a way more increase price. Is really bad because I try to get a phone line where I can report them but you can the only solution is 5 dollar for the inconvenience and I still have to pay the cancellation fee that Uber driver did..A.A,A.Version: 3.534.10000

Never using againSeveral days ago I ordered an Uber ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on the app, to which I received an Uber credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if Uber did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card. Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me. I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should..Cj2206Version: 3.497.10002

Why is the price keep changing?This is something I’ve noticed in the past couple months that I’ve been using Uber that they keep changing the amount of the ride. There was once that I was taking a $13 Uber home from work It’s normally around this price maybe less but when I got home I was charged 60 something dollars for a 10 minute trip no traffic. I did contact Uber customer support and they were able to refund me but they just keep doing stuff like this like today. Same kind of thing where I was taking an Uber home from work and the Uber initially said nine dollars. I was doing a shared list so another passenger join so I should’ve gotten that 20% off the nine dollars but then instead I’m paying $11 now. Yes that price difference isn’t as drastic as $60 but it still upsets me how the price keeps changing like that it feels like I’m being scammed. and I don’t wanna hear nothing about way time because I never make my Uber. Wait, I am out the door or waiting outside for them. Uber used to be my preferred app but honestly it’s been playing with my card too much and these are just two examples of it happening. I have more examples.. there was a time I just let it happen but I can’t keep doing that. I keep getting scammed and that’s wrong. I’m most likely going to go back to using Lyft more commonly because I honestly feel like the communication is better and the app itself is a little more..Lazlo.RVersion: 3.598.10000

Very annoyingI have been driving for uber driver for the last 10 months. At first I did it as part time and at the time it was my permanent job because I was looking for some flexible work with the schedule. I never had any problem or report of any dissatisfied passenger (annoying). More than 600 trips in 10 months and more than 50% that my rating is 5 stars(who rated me). But on December 18, 2022, Uber Driver decided to deactivate my account and not allow me to drive anymore with their app. Since their review team determined that I was sharing my account with another person. I presented evidence that the uber map had problems that day that would not allow me to take the verification photo correctly. They only made the decision and without any evidence to prove that it was not me who was using They deactivated my account. I have tried in every way to continue demonstrating that everything was an error in their own app and they don't even accept that. 600 trips and no passenger made a report that another person uses my account, that is, they have 0 evidence against me and even so they maintain their decision to leave my account deactivated. This bothered me a lot because I always complied with all the rules for driving with Uber and yet they never took that into account. I feel as if they were accusing and convicting me of something I did not do, where with real evidence they do not let me defend myself..JManuAlmVersion: 3.539.10003

DON’T DO IT!I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime..IhitharleyquinnVersion: 3.515.10001

Can’t get refundI downloaded Uber about 5 months ago, just to see how much a delivery would cost, and then I deleted the app. Just recently I checked my bank account, and noticed a $9.99 purchase for Uber One, which is weird, because I don’t remember ever signing up for a subscription. I thought to myself, “Well, that’s weird, but I’m sure the customer support at such a large corporation must be pretty good, I’ll see if they can help me.” So I look up the number for Uber support, and to my surprise, I wasn’t able to find one. I was told to redownload the app, and use the in app customer support, which is what I did. I explained to the representative my situation, and even mentioned how I’ve never taken an Uber ANYWHERE, and have never gotten a delivery. Yet I was told again and again that they were only able to refund the current month, and the previous month, and that every other charge would remain, which is absolutely ridiculous. I understand that $30 is nothing to a massive company like Uber, but $30 is make or break for me. It seems like nobody will listen to reason. I’ve been conned out of $50, only to be refunded $20 and get treated like that fixes everything, and that I should be thanking them, despite not returning the other $30. I just want a refund for a purchase that I CLEARLY didn’t intend to make. I’ve never had this issue with ANY other company, and this is such a poor showing from you, Uber. Somebody please make this right..RLY!! DON'TVersion: 3.592.10003

UBER CUSTOMER SERVICE IS TERRIBLETo keep a long story short, I was robbed while on a trip and someone took a ride without my consent. I contacted uber through the app because supposedly that was the only way to get hold of them, almost immediately after I figured that out, and it took them weeks to respond. when they did, nobody understood what I was saying. I still have the balance on my account that I felt should have been removed since I was not on the ride in question. the customer service was atrocious, I kept trying to explain my situation for months and nobody understood what I was trying to say or helped me come to any type of resolution. if anyone from Uber is reading this, you need to get a phone number to call and real understanding human beings in your customer service department, and please reach out to me. I will never be using Uber again for the sole reason that nobody cared I was in a tough situation or offered any help. I hardly ever used it anyway but nobody bothered to investigate or look into my account. It’s not about the money, the ride in question was not a lot. but I will not be paying until I hear back. The email for uber customer support does not work as they shut it down, I tried finding another way to contact them but there seems to be none. Also, they archived my conversation after months of back and forth hearing the same nonsense responses. and when I tried to open a new one they said the trip in question was too old..Customer Support BadVersion: 3.651.10000

Non existent customer serviceI waited 15 mins for my driver to take me to airport. No problem - that’s the wait it indicated. Problem is when the driver arrived she denied my trip, claiming she didn’t know I was going to airport when she accepted my trip. When I told her I would miss my flight if I had to wait for another driver she didn’t care, she just repeated “I can’t take you to the airport”. Two problems with this situation: 1) why doesn’t Uber tell drivers the destination of their passenger before they accept the trip and make the passenger wait 15 mins before denying them??? 2) when I tried to file a complaint against the driver there was absolutely no way to do this because it wasn’t logged as a trip in my history (due to the driver denying my trip at pickup). There is zero way to call somebody or even email somebody unless it’s tied to a trip in your history. Just another example of disappearing customer service. You waste tons of time on the app trying to find a way to talk to a human (novel idea) to only find out there’s no way to do this. Why doesn’t Uber just admit upfront on the app “we won’t talk to you unless it’s about a trip in your history”. Thanks Uber for a stressful morning and nearly missed flight with no way to make this complaint. Barely made the flight after running through the whole airport and arriving at the gate in a sweat…. Technology is great but with poor or no customer service, use at your own risk…..BvalderasVersion: 3.580.10001

Avoid until the apps many bugs are fixed.The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot..TherearebetterchoicesVersion: 3.282.10000

Non Existent Customer Service …Well, AlmostHave you ever tried to contact a live person at Uber to discuss an issue? Pray before you do. Try to find an non AI way to reach someone with a pulse. Once you do reach them, they refer you the tech service, who is based off shore, who only responds via Uber’s help service on their app, or after you go online and log into your account. I have been dealing with several issues that appear to be a bug in Uber’s app or my account about missing credit card information (of which I have repeatedly updated several times), and to top it off, a ride that was recently canceled while I was in route to the airport! Neither the driver nor I cancelled the trip. When the driver pulled off to the side of the road and called to try and resolve the issue, he was informed that they would call him back in about an hour! An hour! What about my flight?? He was kind enough to drop me off anyways. Kudos to him! After trying to communicate with Uber tech service during the past couple of days, I have given up. Rather than assign a designated person to your case, different persons, whom don’t read my previous detailed accounts of specific issues respond with “generic” answers that put the issue back on you. After several days of experiencing this total disaster, I am forced to close my account and use Lyft. I can’t afford unreliable transportation. …What ever happened to customer service?.BeemerMotoManVersion: 3.657.10000

Worst Customer Service ImaginableI had been riding with Uber for years. Always swore by it. Solid drivers, decent prices. Fortunately, I never had to reach out to customer service for anything. That changed last week. I was charged a $150 cleaning fee for something that should not have been that bad. Mind you, I do fully admit I should’ve been charged a fee; however, I felt like it should’ve been $40 - $80 at the very most. I reached out to customer service FOUR separate times. The first two times they replied to my message with the exact same cookie cutter response. I replied back to each one and got no response back. I reached out a third time signaling how upset I was, finally got a different reply asking what I’d like them to do to remedy the situation. I asked them to give me a lower cleaning fee and listed my reasons why I believed that it should be lower. No response. My fourth message let them know that if they didn’t reply I would stop using their services and leave a negative review on their apps. No response. Why? Because they don’t care. What’s one customer lost? Uber doesn’t have a customer service phone number. Probably because they don’t want to deal with customers because they simply don’t care about them, only the money they cough up. I’m done using Uber, Uber Eats, Postmates, and all of these other Uber subsidiaries. You’re better off using another ride share app such as Lyft or whatever else is out there..Rhcp_frusciantefanVersion: 3.502.10003

Beware of clean-up fee scam!I had been using Uber sporadically on work trips (somewhat nervously), but in the last few months I started to use it more regularly to help a friend with no car get home or to work. However, the last ride was disappointing and followed by an unexpected and utterly unwarranted clean-up fee. First, the driver tried to drop her off at a nearby intersection instead of at her house, even though it was late at night. The whole point of getting an Uber was to get home safely, and riders shouldn’t have to ask to get dropped off at the actual drop-off location. Then in the morning, we were horrified, outraged, and baffled to see that a huge cleaning fee was added to the fare. I had been on the phone and texting her before, during, and after the trip. She did not vomit in the car, nor did she even bring food or drinks in the car. She left the car in the same condition in which she entered it: mess-free. Moreover, I still have a 5-star rating, which wouldn’t make sense if my friend had left a mess in the car. So…riders, beware! It wouldn’t occur to me to take pictures of the car before and after, but maybe it is necessary to take such precautions to avoid scams. It is unclear how long it takes Uber to follow up on disputes or how the process works, and it isn’t easy to get hold of someone instead of an automated menu. This is on top of an earlier ride in which a different driver shared his racist views..FrustratedSophBVersion: 3.517.10004

Charged a Cancellation fee for wrong address!I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks..TooManyFlubsVersion: 3.366.10001

Calgary, ABI have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better..ErmebaVersion: 3.260.3

IOS11 let’s you do this anyway. Poor marketing attemptIOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers. The update in iOS 11 is a direct response to this slimy behaviour. Don’t try and market it as anything else..Mickey.teeVersion: 3.261.4

No payment option ?!My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then....Maple73Version: 3.260.3

Not a valid or responsible choice....The app said a ride was on the way for an hour... we actually waited. Only wanted to go from Richmond Hill to Aurora at 12am... Apparently the civic address was "unrecognizable" Anyways the Cab company found us fine and within 12 minutes of us calling. Wouldn't ever use again....@pokémongoletusdown....Version: 3.261.4

Uber is racistUber is discriminating upon people based on their skin colour. Hope a class action lawsuit kills it..Eli belVersion: 3.407.10000

Existing account.I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft.Kaptain0Version: 3.382.10006

WorstI hate how they always said that I have outstanding balance but when I checked my bank account it shows that I a paid the every ride. I have been having a lot of problems with this app a lot! If only we have other ride in my town!.AronomaVersion: 3.422.10001

Worst of the BunchSure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!.Marchi3Version: 3.329.10002

Be careful with extra chargesWoao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account..All nick names r taken?Version: 3.329.10002

LootUber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination..TTC CUSTOMERVersion: 3.327.10002

Payment problem?I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment.DjdkkfVersion: 3.260.3

Vancouver BCDo not use. Very lazy drivers. Average 30 minute wait for a driver to accept a job. Canadians are very lazy..Iphone 6045751800Version: 3.474.10002

ScammingMy grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money..Sophond01Version: 3.422.10001

Cleaning fee OVER THE TOP😤I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!.Oreo2829Version: 3.406.10001

PriceI Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price.Cashmeoutside98Version: 3.329.10002

Bad serviceNo support, no phone number you can call and figure your issue out. Just and endless menus of FAQs. Easier to take a taxi..AppskiReviewerVersion: 3.260.3

Too expensiveTaxis are now twice as cheap. Uber is not what it used to be..Wdubois1Version: 3.510.10000

HORRIBLE CUSTOMER SERVICEUSER BEWARE . It is physically impossible to get in touch with Anyone at customer service with this company . My driver took a different route then expected because he didn’t want to be stuck behind a train and UBER CHARGED MY VISA 100$ . So a 30$ ride turned into 100$ . They said it was just a temporary HOLD on my card then refunded me 50 cents for the ride . Watch out for this company for extra charges . Check your visa statements . Support your local cab company . Didn’t think Uber would rip off its users . Out of all companies.Gordon 456654Version: 3.456.10005

Rude racist and unfairCustomer service always sides with drivers, very bad service.HhdbdidnsusnsbsknVersion: 3.423.10001

So so bad...Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it.AsaduserVersion: 3.407.10000

Horrible...ive already switched to lyftI requested a trip for the 11th and the driver drove 10 min away from my house🤦🏽‍♀️so i ended up canceling the trip so i could call another one. Uber took out over $30 in 4 payments from my account as a result of me cancelling the one trip. There were 4 different payments taken out for 1 cancelled trip and noone else used my card or had access to it. Uber keeps sending me the same message when i contact them in the app saying its an authorized hold and ill get it back? But my bank has told me these are charges and not authorized Holds like what was stated. As well as the fact its been days and all theyve done is refund me 19 cents for a waiting fee from a previous trip (which i never asked for?) ...a hold doesnt hold for longer than a day as stated by my bank and today is now the 21st. None of these payments have been returned yet and i took no trips that day. It was a cancellation. They cant explain why i got charged 4 times for a cancellation and theres no customer service line to actually talk to a real person and get this resolved. im reporting this to my bank as fraud so i can get my money back and I encourage everyone to check their bank statements if using this company because just reading the reviews this is a regular thing for this company. A bunch if thief's smh.Brina_mixalotVersion: 3.440.10003

Confused customer service and would not accept credit cardSigned up, tried to use a Visa and other credit cards as payment method, did not go through. Checked with banking institution and all checked out fine it was Uber not registering the correct merchant ID / Name. Went online to find help from Uber - No phone # to call into Uber for help as a rider. The online conversation help produced multiple customer service reps being confused and repetitive (one saying my card was expired when I never had one in there in the first place, and was not expiring until 2021, the others saying the cards in the system were invalid.) When they asked for a screenshot of the error they finally agreed to manually enter it in. When I gave them the information another rep replied to say cards were expired (argh!) and asked for last four digits of card. Provided them info again when they finally said they tried to enter card # manually but it won’t go through. Asked me to use other cards (again they are not listening as I had already tried 3 others with the same outcomes). Seems like customer reps possess terrible reading skills and basic comprehension of my customer related issue. Solution: downloaded Lyft with no issues..StickynotezVersion: 3.268.10002

Bad bad bad UberToronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017. In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West. At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home. She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her. Police allege she was driven to an area and sexually assaulted. On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue. In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app. Police say she was driven to a Once inside the vehicle, police s.Fack you uberVersion: 3.329.10002

FeesTheir cleaning fee is absolutely a rip off. I spilt a little bit of my drink, offered to clean it, tried to clean it but he kept waving my hand out of the way. Been using them for over a year everyday. And now they have charged me 100$ for a trip that is 20$ and it’s near Christmas I must add..AlyBear123468Version: 3.434.10005

Editors choiceReally?? Either the “editors” have no discernible social conscious or are something that rhymes with plumb.Jh KenyaVersion: 3.423.10001

Super ScammyAwful customer service. Left my phone in the car, the driver ignored our calls through the app until we marked my phone as lost through find my iphone. Only way to get it back was to pay their scam driver $250 or he wouldn’t deliver it, when they specify it’s only $15 to return a lost item. Reached out to uber and they refuse to do anything about it because I didn’t book the ride. Update - Uber ended up contacting me about this review, but after submitting the info over 2 weeks ago i never received a response, and neither did my friend who booked the ride. If you feel like spending a night out fighting with a driver to pay an outrageous price to have your belongings returned, this is the app for you!.Not AmberVersion: 3.539.10003

Almost missed my flightVery disappointed with Uber. It showed a driver was coming to pick us up and then, at the last minute it canceled on us. It was too late to call a taxi. In the end we had to take our car to the airport and pay for the parking for the duration of our vacation. I’ll never take Uber again when I am pressed with time. I never thought they could do that: book a ride, track it and cancel just before the pickup..Ria2004Version: 3.521.10000

Uber sucksWhat a garbage company.AnikkkkVersion: 3.511.10001

Not what it used to bePrice keep going up and so does the waiting time….David G2332Version: 3.489.10005

Dishonest AppIn many occasions, Uber deducted money from my cards unjustifiably and their customer service is usually unwilling to solve any issues. They’re just defensive and will respond with lies, which are proven lies by my bank. Using this app is just a waste of time in addition to being a waste of money..Sherif.KhVersion: 3.447.10000

Misleading advertisingPromo code discount for the first free ride advertised on Google Maps isn’t working. Just misled me causing to download the app and create an account..Claire UberVersion: 3.434.10005

Contact SupportThere is no contact support or number to reach any rep to inquire about the app or scheduled trips. In the website it says to go to the menu > help > tap call support. I wanted to see where I can verify the scheduled trip and how could I change that and needed to find it fast. How come you guys make this so difficult to find? Also in your help menu, it would be faster if we can do a search of what kind of inquiry we have, rather than trying to click through every single one trying to find a number. Just. Terrible..VgorousVersion: 3.433.10004

Account DisabledMy account has been disabled for more than a year. When I contacted them to find out why, the company informed me that I owe them $80 bucks for orders made in December 2019. First of all, I didn’t use the app during that time period and I could have been stranded somewhere!! Like I need my account active. So stupid!!.SuzieemagalitVersion: 3.425.10000

I accidentally complained in a reviewWhy is there no usable phone number to contact anyone in Uber? I realized that I had complained about almost every driver I’ve had while thinking I was complimenting and I have no way of correcting this. PLEASE POST A USABLE PHONE NUMBER FOR THESE ISSUES!!!.Z3R0-81Version: 3.425.10000

Poor customer service and terrible GPSThe last few rides were terrible. Drivers took the wrong GPS route to arrive at my house. I kept having to cancel and find new drivers. The last driver left me 10 minutes from my destination. And after contacting Uber, they only gave me a $3.80 credit as a compensation, and refused to adjust it..Ddelu067Version: 3.425.10000

Uber Eats ScammyDo not recommend Uber Eats. My order was missing an item and the other two were wrong. Submitted two complaints that day that went ignored. Followed up next week and now they can’t do anything because it’s been a week. Customer service is all copy and paste. How do you get away with charging people for things they didn’t even receive..?.Rye4634tdrsgVersion: 3.423.10001

DisappointedSo far, all my experiences with UBER had been great. Today, however, I was so disappointed that unless the cancel charge is dropped I will never use your services ever again. The last driver was not waiting at the corner as agreed. He waited half a block away behind a few taxis. Finally he pulled out and that was the moment I saw him for the first time. I tried to wave at him but he simply changed lanes and passed me by without stopping. So, I will not accept your cancel charge and will report you to VISA unless you drop the charge. Otherwise I will also tell all my friends about this terrible experience. Also, your driver was extremely rude afterwards when he wrote his messages..Disappointed from VancouverVersion: 3.363.10002

SupportWant customer support? Don’t look here. Use Lyft or literally anything else..ZorezXVersion: 3.353.10002

Uber drivers are unprofessional and Uber charged my credit card even I didn’t rideUber can’t be trusted anymore. Most drivers are not experienced n cancel the trip most of the time. Drivers are unprofessional and they have no sense of location. Today I needed the Uber but the Uber driver cancel the trip because he couldn’t find my location. The location was in the intersection. How he couldn’t find such an easy location. Lol. The driver intentionally cancelled the trip. Very unprofessional. Also, Uber charged me from my credit card full amount for the trip $31 n not yet refunded. Later, I had to take a taxi to reach my home..Ninn2018Version: 3.328.10001

Trip to South Health CampusDriver got lost. And didn’t apologize when I said I’d be late for my appointment. Not pleased. This was my first Uber experience.Snowstorm!!!!!Version: 3.327.10002

ShadyMy covid 19 return test kit voucher didn’t work because of some of the restrictions that were not presented to me up front and transparent. Until this is resolved and my charge is ferunded I will not be using uber anymore..Milant1978Version: 3.475.10002

Cant find middle eastern foodTried look for Palestinian cuisine but for some reason I couldn’t find any. I used to be able in the past but something changed…DELETE.McMasterPTVersion: 3.592.10003

False cleaning feeI had no issues with this app until a few days ago, when I driver falsely added a cleaning fee to my trip. I had brought no food or drinks with me and did not vomit in the car. When this was reported to Uber customer service, they sent me a photo from the driver with a mess on the window and did not remove the charge. It was a photo of a mess I still did not cause. It is incredibly difficult to hear back from anyone regarding the issue and I still have the charge posted on my account. I would still like this to be rectified..Mat Q.Version: 3.544.10000

Always double charging!I’m not even talking about constant charges and reverses that happen with EVERY trip. I added a second card to my account and guess what? I got charged on both cards for the same trip!!.Elena1729Version: 3.423.10001

Poor serviceI tried contacting them so many times no response. Now you cant even call them or chat with them . I was asked by my driver to get out of the car or keep my mouth shut . Dont talk with my family. We all were going somewhere and driver blamed us for being loud ..Rishita.shhVersion: 3.560.10000

UnreliableUber is just way to unreliable in Canada. the amount of drop ride and cancellation is just nuts. standing on the street waiting for nothing..TyIIonVersion: 3.547.10000

Uber has changedI’ve used Uber for years now every time I wanted to go somewhere and didn’t have access to my car. Unfortunately, even with a 4.9 star rating, drivers simply don’t seem to want to pick me up within any reasonable amount of time. On multiple occasions I’ve been waiting over 30 minutes with drivers constantly accepting and cancelling calls, leading me to be late to important meetings or appointments. Today, when one such string of cancellations forced me to use another app, I was surprised at how fast and efficient they were at getting a car over to me. I will not mention the app name as this is in no way an advertisement or not review; it’s a legitimate complaint about Uber and their frustrating lack of availability that has shattered my confidence as a consumer, not to mention the significant price increases over the last year or so. I do not see myself using Uber again, and I hope that anyone who struggles with the same continuous disappointments as I did (of which I know there are many) know that there are real, efficient, and cheaper options in the modern world. I give two stars as recognition of the Uber of the past, not the present..InvictancyVersion: 3.474.10002

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