Uber - Request A Ride Customer Service

Uber - Request a ride Positive Reviews

First timeThis is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again..CrzylakafoxVersion: 3.268.10002

Use at your own risk!I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride..HonestyWithASideOfFriesVersion: 3.371.10002

Mediocre support and serviceIf you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again..JalmaeVersion: 3.342.10000

It seems drivers forgetWe’re the customers. We’re not your friend or family or significant other. We’re not entitled to talk to you! And a tip is generous it’s not owed but please appreciate it when given! I had a driver who asked me why drivers have rated me poorly. Because I didn’t have 5 stars. I have a rating of 4.8. Which made me feel really uncomfortable because I never caused a driver an issue, I am quiet. I keep my bags in the floor, I respect their car. I say “hi” and “thank you”. You get my point. I always TIP! Sometimes I forget but I always tip. I tip what I can and based off how I felt about the experience & distance. He told me apparently drivers where I live go by how attracted they are towards you , if you’re black or part of the LBGT community they will automatically rate you low which blocks you from Ubers making it hard for Ubers to see your request. Drivers you’re not picking people up for your pleasure! You’re providing us where we need to go! I honestly never get thanked for my tips it’s once in a blue moon. But they want to complain! I would like to know who is rating me to avoid these drivers! I want to feel comfortable. Seems like everyone just does it for money not the value of providing someone with help to get somewhere but expects to feel entitled and wants the best tips. Learn to thank your tippers no matter what they tip and stop rating passengers poorly for no legitimate reason! And don’t think we owe you conversation..Elisabeth_23Version: 3.468.10001

The worst customer service you ever!Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do..T dizzVersion: 3.268.10002

Double Standards. Ride at your own risk.So, tell me why, when we cancel for quote “taking a drivers time” we are forced to pay a fee, but a Driver can cancel on us, Mid-trip, and virtually have no consequence? I have been late to work, meetings, meeting up with friends, because an Uber, without notice, simply Canceled, and they don’t go on your trip history, so there is no way to review or report them, so they get away with it! They can cancel on us as paying riders, but we have to pay them a fee if we decide to cancel on them because they’re to far, not moving or just plain rude! I hear so many good stories from others using Uber, but I have been an active rider for over 2 years, and over those years, it has become progressively more unreliable, price gouges are everywhere on this app, promising you a Booked ride at 6.50 only to turn around and try to charge you 40$ to go less then 3 miles! I loved Uber but I’m slowly reconsidering using this or recommending it to anyone. The drivers are lazy and rude and suffer virtually no consequence, but we as Honest paying riders, have to suffer fees, and bad rating making us look bad.. this app is just something else, and my experience with it is starting to become rather bitter. It adds so much unneeded stress on rather I will be able to get from Point A to Point B safely and reliably. Ride at your own risk riders..Alex2710Version: 3.463.10000

Satisfied but a few issuesI am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there..SarahjdgdvkVersion: 3.349.10001

Started off good but went downhill fastI started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore..Dragon Mother90Version: 3.381.10002

Pickup times getting worse and worseWhen deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability..Masmusic9Version: 3.287.10003

Option in settings for miles/kilometers and currencyWhen I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is..A Wanna Be Pinterest User!Version: 3.356.10001

Over ItIt’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues..85ForeverVersion: 3.441.10005

Uber has my address pinged at a business next door on GreenvilleI’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see..MommaJules13579Version: 3.465.10000

Generally a big fan of Uber - few things to think aboutI use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much..Thoughtsandreviews68Version: 3.357.10002

Thank God for Uber.I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber..Reverend moon beamVersion: 3.369.10001

😊 Uber RatingUber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗.RetdecemVersion: 3.322.10004

Going downhillUber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees..Bestmoney4Version: 3.319.10004

Uber is like the Bitcoin trend, it will eventually be of little to no value.I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens..Jo-A-moVersion: 3.275.10000

Unexplainable fare chargeI take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable.NiarevelinaVersion: 3.389.10002

Drivers problemOkay this has happen to me about 4 times now, why am I waiting a whole 10-30 mins for a driver to leave the same area they at? Like I am waiting as I am typing this and it’s been 20 mins already man, The driver been at one station for a while now and I really am trynna go home, I get tired of waiting after a work day man but like I tried to cancel this and it tells me I might be charged since the drivers on the way, what? I’ve been waiting and waiting and waiting that’s why I’m trynna cancel, and the driver is still in the same spot but I might end up being charged because I ordered an Uber but they taking they time to get here and so I’m canceling the Uber. I might be charged for that reason. WOW! Also this is an issue for me as well I don’t know why but recently after having a ride I get out the car to tip the drive and then I get a notification from my bank saying refunded, I didn’t cancel my ride so why am I getting my money back and they’re just wasting time on me, I mean don’t get me wrong I love the free rides and all but I don’t want to cheat them off their hard worked money, they earned it so I want them to have it, and yes this happened today this morning, so get this fix or I’m gonna keep up with these bad report on bad y’all treating your drivers....Svalentine691Version: 3.343.10000

Put my account on hold and won’t tell me why!I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer..S.95NdVersion: 3.335.10000

Driver ratingsNYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits..Henrythevvxxiii!!!Version: 3.271.10001

Not ADA friendlyThis app is probably fine for most people, but it is horrible for low vision users who prefer not to be conspicuos by using voiceover in public. Zero accessibility features and miniscule font even when iPhone’s large font function is employed. Ironic given how many blind and low vision people don’t drive and would be potential regular users of the service. To be fair, Lyft’s app is only marginally better in this regard. Update: the app developer sent me a message asking for specific suggestions. Like i said, build in a way to increase font size or have the app make use of the iPhone already-existing large font features. Another idea is to not assume “accessibility” only means people on wheelchairs or who use guide dogs. How much would it help customers AND drivers if “rider is low-vision” or “rider is deaf”could be voluntarily added to the profile? Understand that very few “blind” people are completely blind just as very few deaf people are 100% deaf, so many of us prefer to use tech as naturally and inconspicuously as possible. Thing is, it is not just a low -vision problem. When i complained to my spouse and a couple of friends —alll of whom have eyesight in the normal range, they all said they found this app’s font hard to read..Wren421Version: 3.396.10000

Good app, not so good drivers and supportGonna be honest, I’m lazy as heck. If taking an Uber lets me stay in bed til the last possible moment, I take one. That being said, I’m on first name basis with nearly all the drivers in my area. However, there are some bad apples out there. My main dislike is when drivers don’t end the trip. I work at an airport, and I’ve had drivers take me home and go all the way back without ending the ride until they get there. This results in a ~$25 trip costing $50+. Of course, this makes me have to go open a help ticket with support. (They made this harder to do it seems). Another trick of some drivers is to get close enough to start the ride, then if they don’t like it, they’ll either cancel it, or drive away somewhere far enough where I’ll have to cancel it. On my dollar. What’s more, if the support team see you have a ‘pattern’ of requesting a refund, they can deny you one. Even if it’s clear it’s an error on part of the driver. I feel like the driver’s app should have a fail safe built in. If they make it to the drop off location, and leave farther than a certain distance, the trip should automatically end. God forbid I’m busy when I make it home or to work and can’t check if the driver still has the trip up. Sheesh.ShenzaiiVersion: 3.390.10003

Always on tracking. Gone!They removed always on tracking, 5 stars!.WeekenderingVersion: 3.260.3

Tap tap tapQuick easy reliable while cost effective..NormGoldVersion: 3.316.10002

TippingWhy can’t I add my own tip amount instead of chosing the options that Uber gives ? Also, why does Uber take a cut of the driver’s tips ? All 100% of the tip should go to the driver.Boarderg21Version: 3.351.10003

Yeah !Works great. Thanks for the update to the gps setting.MarkInToronto13579Version: 3.260.3

Okay...Uber makes too much of a profit off the backs of drivers and restaurants and customers....Eilia04Version: 3.424.10003

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.487.10005

Uber - Request a ride Negative Reviews

Money Scammers and poor customer serviceI was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right..Nate D. SimmonsVersion: 3.461.10002

Charged a Cancellation fee for wrong address!I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks..TooManyFlubsVersion: 3.366.10001

Horrible customer serviceI would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint..KEENANEMVersion: 3.420.10007

Very frustrating !I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue ..AndyjuuVersion: 3.394.10003

My first time ever using Uber and honestly was the worst experience of my lifeSo I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back.Unsc2468Version: 3.362.10004

Review for DanI have never had an issue with an Uber driver until today. This was absolutely the worst Driver that I have ever had anywhere. It was a very simple drive from the Chicago Western Suburbs to downtown Chicago. My first tip off was that he parked out in the middle of the street to pick me up. Didn’t even bother to enter my driveway. He also had a major challenge with English. I asked him if he understood where I needed to go 6 times and he had a fundamental lack of ability to respond in English. Despite using GPS, he managed to take the wrong direction 3 times. He ended up taking I294 toward OHare vs 88 to downtown Chicago. When got near OHare he exited at Balmoral and told me he was turning around to take 290 to Chicago. Sure, that makes sense, let’s just go back to where we started and waste another 25 minutes. I told him to take 90 into the city and that seemed to only confuse him even more even though the exit for 90 was less than a mile away. I had to provide him turn by turn directions to reach the entrance to 90 despite the fact that he was using GPS. I was 30 minutes late for my meeting and didn’t have the time to share with him how unsatisfied I was with his service. The real kicker came when I received my receipt as I was charged for all the extra distance we traveled that was due to his negligence and inability to use GPS and understand my directions. If this had been my first experience with Uber, I would never use them again..Bigthunder4Version: 3.359.10001

Avoid until the apps many bugs are fixed.The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot..TherearebetterchoicesVersion: 3.282.10000

Worst Customer Service and disloyal company.I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT..MaroubaVersion: 3.381.10002

Uber used to be goodSince the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs..Omer MusicVersion: 3.353.10002

OverchargedMy car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation..Surge ChargeVersion: 3.417.10002

GPS and location services needs to be fixedSince the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process..IjinixVersion: 3.325.10003

Service went way down hillWhen I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!.Everleigh123Version: 3.302.10003

Frustratingly UselessThis app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth..Abc123XDVersion: 3.366.10001

Not reliableToday my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see..JeffTNYCVersion: 3.471.10003

Frustrated Much !For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now..Lynda712Version: 3.327.10002

Uber customer service is super incompetent...I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful.....Totallytang89Version: 3.391.10001

Just overall bad experienceI love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/.LetavivVersion: 3.381.10002

Left me stranded too many times - unreliable!I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs..AppVoice2016Research&JournVersion: 3.317.10003

ExpensiveI’ve been riding with Uber for about 2-2.5 years now. It keeps getting more and more expensive making it harder to reach destinations. If you wanna go 10 min down the road it is $20-$34. The app says it’s cuz they are busy so fares are higher but it makes it extremely difficult for me the rider to get to places as I don’t have that money to pay every single day so I can get to work. I used to pay $8-$12 sometimes $15 just to go from my house to work and now I can’t even afford to go to work. It isn’t that helpful. While I understand the drivers need to get paid, the more expensive you create ur prices the more you will lose customers because nobody can afford to pay that much 5 days out of a week just to go to a job to support themselves. I literally sit on the app for 3 hours hoping the prices will decrease and change but they don’t they just get higher and higher every time I open the app. I can’t keep riding with a company that wants to charge me $30 every time I need to go 10 min down the street for a job to create a living. It is not affordable and is stressful when you can’t get a ride when you absolutely need one. When Uber first came out I liked it, now everything is extremely expensive and it takes forever just to get a ride. I will wait 30min for my ride to drive over to me to get me..AdmarprimVersion: 3.449.10004

No Way To Help Uber ImproveI’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion..Active frustrated riderVersion: 3.298.10000

UnfairI feel that Uber should change the age limit for Ubers. Some parents send their children in Uber/lyfts because they do not have transportation. By changing the age limit to ride in a Uber causes kids to NOT have any transportation and to not be safe outside in the cold without a ride/walking in the dark. You are also putting their lives in danger because the ride was already ordered and they have no way to get home. Uber DOES show the location on where you are at anytime. Uber DOES show how to share your location as WELL AS A SAFETY MODE. Uber does all these things for adults why can’t they do it for children(teenagers) too? They are still making more money AND WHEN YOU REFUSE THE RIDE YOU CHARGE $5.00. If you are going to charge $5 as a cancellation fee you might as well just allow them to ride. It’s also wasting time when the Uber driver IS ALREADY THERE then refuses the ride due to being a minor. I don’t think children should be allowed to make an account but be able to get in a ride to get home. I’m not saying “don’t take Uber” but I feel that some of their rules are unfair. “We will Uber to your place. Be right there.” Yeah you’re right there but you’re refusing me a ride home. I don’t think anyone under 10 should be getting in the car with a stranger but TEENAGERS. From 13 to beyond should be allowed to ride in Ubers. So they have a place to go and the parents won’t be worried..😡👏😡Version: 3.378.10002

It’s a jokeYeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!.KiddkylerVersion: 3.299.10002

Time Estimates 30 minutes later than expected. Horrible Customer ServiceEvery time I have used uber, I’ve learned that the “estimated” pickup and arrival times have been falsified for appeal. For example, my uber was supposed to come in 9 minutes, it arrived in 22 minutes. Therefore, we were late arriving to our destination over 30 minutes. There wasn’t much traffic at fault. Our driver was choosing and switching music on his iPad while he was driving. This ride cost over $23 for myself only. There were 6 other people in the car. The driver had the audacity to ask for a 5 star rating. Once I told him he did not earn a 5 star rating, he low-balled me! Now my overall uber rating is a 4.8! However, 4.8 and still can’t get customer service. I did email with Karen and Sara, so you know who to avoid in customer service. Contacted uber support, as always, they did not do anything to solve the issue or follow their own standards and give me a refund. If the arrival time is over 5 minutes of the estimated time, their policy is to issue you a refund. They never do. I have heard rumors that people receive their refunds quickly, or get great customer service, but those rumors are false. Through research, no one I’ve even met had received even mediocre customer service. The great reviews online and in the store are actually paid or otherwise enhanced with perks and such..Kindergarten WranglerVersion: 3.381.10002

Bad customer service and driversUber refuses to care about their customers and will not issue refunds even when it’s not your fault for their incompetent drivers. I was charged cancellation fees for a driver not showing up at the proper location and then later proceeding to cancelling the trip on their end. I even tried walking to the uber drivers new pick up location and THEY STILL cancelled the entire ride. In the first place, I shouldn’t even have to walk to any new locations or attempt to. I shortly after requested a new ride, which came. When I contact uber to get a refund on this fee, they claim they can’t give any refund for the drivers time and also accused me of getting too many adjustments in the past from Uber which is NOT TRUE. I haven’t requested refunds for many uber rides even if it was unsatisfactory. Very rarely unless it was driver incompetency. They claimed false accusations to not refund. They all give these automated responses and don’t truly listen to your concern. Also, their fares have pretty much doubled and short 10 minute rides are almost at certain times $30! I’ve chosen to take many buses recently. This is ridiculous. Overall, I am very unsatisfied with their service. I’ve been a loyal customer to Uber for so long and I’ve never received such poor customer service in my whole life. At this rate, It looks like I will have to fully switch to using Lyft..Reyhana_Version: 3.480.10004

Wet & TiredI used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again..TIRED, WET AND DUMPED BY UBER.Version: 3.332.10005

Payment Issues & Lack of SupportI used to love Uber & lately I’ve never had so many issues. It won’t let me add my debit card & id contacted support and it took over 5 days for any assistance & still haven’t been able to add it. They did things to my account that I had never asked like refunding the money I put on my account. I’ve had holds placed on my card that their refunds don’t process quickly. Each time I asked for customer support a new person would contact me back with repeated information that had nothing to do with my issues. I purchased a gift card while being abroad in the country I’m using the app in & I go to enter the gift card and it says it can’t be used in this country. I’ve never struggled so much with Uber and it’s the main form of transportation where I am currently at... so you can sense how important it is & I was never taken serious by customer support. They tried to deny me a refund of the gift card I purchased until I went a different route with gift card support. It’s all so frustrating. I’m still having issues & it almost seems that I’ve been locked out of using any sort of financial on my account. I would delete my account and start a new one but there would probably be issues there too. I truly dislike how dependent I have to be on Uber when it’s not taken seriously by their own support team with assistance..Carvic124Version: 3.382.10006

Terrible Customer ServiceI received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight..Ashmash93Version: 3.338.10003

Driver scamming me for cleaning fee & wait times!I was charged a cleaning fee and the driver is scamming me for $40. He claims that I spilt a drink even though I had no drinks/food on me and Uber is siding with the shady driver who made me feel uncomfortable the entire ride. I am also getting charged for wait times even though I’m the one waiting one the drivers. I’ve compiled the amount and it totals $37.53 in “wait times” which is another way to screw your loyal customers. My Uber eats last week was sent to not a wrong address but the wrong province!! And somehow I got charged for this glitch?? It’s another $30. I demand a refund of $103.53. I’ve been with Uber for 5 years and definitely considering switching to LYFT as I find this completely unacceptable. Also the fact that you guys make this extremely difficult to get any customer service makes it so much worse... very disappointed and would not recommend!.UBERUSUCKSVersion: 3.329.10002

IOS11 let’s you do this anyway. Poor marketing attemptIOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers. The update in iOS 11 is a direct response to this slimy behaviour. Don’t try and market it as anything else..Mickey.teeVersion: 3.261.4

No payment option ?!My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then....Maple73Version: 3.260.3

Not a valid or responsible choice....The app said a ride was on the way for an hour... we actually waited. Only wanted to go from Richmond Hill to Aurora at 12am... Apparently the civic address was "unrecognizable" Anyways the Cab company found us fine and within 12 minutes of us calling. Wouldn't ever use again....@pokémongoletusdown....Version: 3.261.4

Don't bother using this app.- Takes too long too get a uber driver. - They streal your money by taking longer distances. - And the list goes on..Oh_JavierVersion: 3.260.3

Uber is racistUber is discriminating upon people based on their skin colour. Hope a class action lawsuit kills it..Eli belVersion: 3.407.10000

Calgary, ABI have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better..ErmebaVersion: 3.260.3

Existing account.I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft.Kaptain0Version: 3.382.10006

Lack of trainingWhen Uber first started, cars were clean, fairly new, drivers happy. Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with. Uber you need quality control and training before you loose your customer base..Forget it 15Version: 3.329.10002

Worst of the BunchSure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!.Marchi3Version: 3.329.10002

LootUber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination..TTC CUSTOMERVersion: 3.327.10002

Payment problem?I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment.DjdkkfVersion: 3.260.3

Bad bad bad UberToronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017. In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West. At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home. She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her. Police allege she was driven to an area and sexually assaulted. On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue. In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app. Police say she was driven to a Once inside the vehicle, police s.Fack you uberVersion: 3.329.10002

PriceI Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price.Cashmeoutside98Version: 3.329.10002

Bad serviceNo support, no phone number you can call and figure your issue out. Just and endless menus of FAQs. Easier to take a taxi..AppskiReviewerVersion: 3.260.3

AppStupid app，all said my way that i need to pay is wrong，but don't let me to change.That's so stupid！.Klaus zhaoVersion: 3.260.3

Vancouver BCDo not use. Very lazy drivers. Average 30 minute wait for a driver to accept a job. Canadians are very lazy..Iphone 6045751800Version: 3.474.10002

So so bad...Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it.AsaduserVersion: 3.407.10000

Cleaning fee OVER THE TOP😤I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!.Oreo2829Version: 3.406.10001

SupportWant customer support? Don’t look here. Use Lyft or literally anything else..ZorezXVersion: 3.353.10002

Be careful with extra chargesWoao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account..All nick names r taken?Version: 3.329.10002

Rude racist and unfairCustomer service always sides with drivers, very bad service.HhdbdidnsusnsbsknVersion: 3.423.10001

ScammingMy grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money..Sophond01Version: 3.422.10001

Confused customer service and would not accept credit cardSigned up, tried to use a Visa and other credit cards as payment method, did not go through. Checked with banking institution and all checked out fine it was Uber not registering the correct merchant ID / Name. Went online to find help from Uber - No phone # to call into Uber for help as a rider. The online conversation help produced multiple customer service reps being confused and repetitive (one saying my card was expired when I never had one in there in the first place, and was not expiring until 2021, the others saying the cards in the system were invalid.) When they asked for a screenshot of the error they finally agreed to manually enter it in. When I gave them the information another rep replied to say cards were expired (argh!) and asked for last four digits of card. Provided them info again when they finally said they tried to enter card # manually but it won’t go through. Asked me to use other cards (again they are not listening as I had already tried 3 others with the same outcomes). Seems like customer reps possess terrible reading skills and basic comprehension of my customer related issue. Solution: downloaded Lyft with no issues..StickynotezVersion: 3.268.10002

ShadyMy covid 19 return test kit voucher didn’t work because of some of the restrictions that were not presented to me up front and transparent. Until this is resolved and my charge is ferunded I will not be using uber anymore..Milant1978Version: 3.475.10002

Why?Why does it cost people I’m with $10 to get somewhere and it cost me $20?????.Sunshine0002Version: 3.474.10002

Uber has changedI’ve used Uber for years now every time I wanted to go somewhere and didn’t have access to my car. Unfortunately, even with a 4.9 star rating, drivers simply don’t seem to want to pick me up within any reasonable amount of time. On multiple occasions I’ve been waiting over 30 minutes with drivers constantly accepting and cancelling calls, leading me to be late to important meetings or appointments. Today, when one such string of cancellations forced me to use another app, I was surprised at how fast and efficient they were at getting a car over to me. I will not mention the app name as this is in no way an advertisement or not review; it’s a legitimate complaint about Uber and their frustrating lack of availability that has shattered my confidence as a consumer, not to mention the significant price increases over the last year or so. I do not see myself using Uber again, and I hope that anyone who struggles with the same continuous disappointments as I did (of which I know there are many) know that there are real, efficient, and cheaper options in the modern world. I give two stars as recognition of the Uber of the past, not the present..InvictancyVersion: 3.474.10002

Why??Cost more than taxi, what is the point of Uber? Taxi - $35 to airport including tip. uber - $35 to airport not including tax or tips. Is this a joke? First time opening map it freezes on map. It wants me to set pin but goes no where. Time to delete again..TonyzeeeeVersion: 3.474.10002

HORRIBLE CUSTOMER SERVICEUSER BEWARE . It is physically impossible to get in touch with Anyone at customer service with this company . My driver took a different route then expected because he didn’t want to be stuck behind a train and UBER CHARGED MY VISA 100$ . So a 30$ ride turned into 100$ . They said it was just a temporary HOLD on my card then refunded me 50 cents for the ride . Watch out for this company for extra charges . Check your visa statements . Support your local cab company . Didn’t think Uber would rip off its users . Out of all companies.Gordon 456654Version: 3.456.10005

Mad😡Why did u remove the following: Bus times Uber eat Grocery option from Uber app! I like it as it was all I one app! So mad! 😡.Snapy gak1Version: 3.451.10003

SadThey removed Uber Eats and now I need to install second app..CyrilJokerVersion: 3.451.10002

Dishonest AppIn many occasions, Uber deducted money from my cards unjustifiably and their customer service is usually unwilling to solve any issues. They’re just defensive and will respond with lies, which are proven lies by my bank. Using this app is just a waste of time in addition to being a waste of money..Sherif.KhVersion: 3.447.10000

Bad serviceThis Uber app is stealing money from customers. They owned me 10.97$ for additional charge but instead of giving me my refund, they charged me another 10.97$ then they refund me 10.97$. That’s not refund. That’s trick playing, they never refunded..Andy21408Version: 3.434.10005

FeesTheir cleaning fee is absolutely a rip off. I spilt a little bit of my drink, offered to clean it, tried to clean it but he kept waving my hand out of the way. Been using them for over a year everyday. And now they have charged me 100$ for a trip that is 20$ and it’s near Christmas I must add..AlyBear123468Version: 3.434.10005

Misleading advertisingPromo code discount for the first free ride advertised on Google Maps isn’t working. Just misled me causing to download the app and create an account..Claire UberVersion: 3.434.10005

Contact SupportThere is no contact support or number to reach any rep to inquire about the app or scheduled trips. In the website it says to go to the menu > help > tap call support. I wanted to see where I can verify the scheduled trip and how could I change that and needed to find it fast. How come you guys make this so difficult to find? Also in your help menu, it would be faster if we can do a search of what kind of inquiry we have, rather than trying to click through every single one trying to find a number. Just. Terrible..VgorousVersion: 3.433.10004

Higher costs than taxisI used to use Uber, but no longer will I use Uber because the average cost of Uber is significantly higher than local Diamond taxis; it used to be the reverse...Uber rates were less than taxis. With all kinds of supplemental charges now Uber rates are higher than calling for a regular taxi. Sorry, Uber, you’ve lost one good customer to your competition, the local taxi service..Len DavidVersion: 3.429.10001

Account DisabledMy account has been disabled for more than a year. When I contacted them to find out why, the company informed me that I owe them $80 bucks for orders made in December 2019. First of all, I didn’t use the app during that time period and I could have been stranded somewhere!! Like I need my account active. So stupid!!.SuzieemagalitVersion: 3.425.10000

I accidentally complained in a reviewWhy is there no usable phone number to contact anyone in Uber? I realized that I had complained about almost every driver I’ve had while thinking I was complimenting and I have no way of correcting this. PLEASE POST A USABLE PHONE NUMBER FOR THESE ISSUES!!!.Z3R0-81Version: 3.425.10000

Poor customer service and terrible GPSThe last few rides were terrible. Drivers took the wrong GPS route to arrive at my house. I kept having to cancel and find new drivers. The last driver left me 10 minutes from my destination. And after contacting Uber, they only gave me a $3.80 credit as a compensation, and refused to adjust it..Dordor27Version: 3.425.10000

Always double charging!I’m not even talking about constant charges and reverses that happen with EVERY trip. I added a second card to my account and guess what? I got charged on both cards for the same trip!!.Elena1729Version: 3.423.10001

ScamStole 26 dollars from me.PenissuckerdddVersion: 3.423.10001

Uber app doesn’t work for any paymentsI have been using Uber for about 2 years I used to love it but not anymore I have so many issues with it payment method doesn’t work when it shows my Uber cash it still won’t work it happened too many times wasting money on it for it not to work not happing anymore.Meaghanj13Version: 3.423.10001

Uber Eats ScammyDo not recommend Uber Eats. My order was missing an item and the other two were wrong. Submitted two complaints that day that went ignored. Followed up next week and now they can’t do anything because it’s been a week. Customer service is all copy and paste. How do you get away with charging people for things they didn’t even receive..?.Rye4634tdrsgVersion: 3.423.10001

Holding Your Lost Items RansomI had taken a ride with one of the drivers and as I exited the car I noticed that my glasses were still in there. After contacting the driver he confirmed that the glasses were indeed in his car, within the span of 15 minutes. I had asked the driver if he would be able to return the glasses, even offered to pay addition (fuel expenses, etc). He insisted that I follow up with Uber to have them email him and charge me $15 to have him bring them back. Fast forward 2 months. I had continued communication through Uber’s Help assistance and finally was able to connect with the driver who had passed the glasses along to his “friend” who agreed to deliver it to me since the driver lived 30/40minutes away. Initially, I thought this would work out for all parties since the driver lived so far and if his friend was willing. My main concerns were disclosing my home address to the driver’s “friend” who had nothing to do with Uber and after two months, I wanted to see if the glasses were even mine to begin with. All the while, going back and forth between the driver/his friend/and Uber, being told that he refused to deliver the glasses if I didn’t pay $40. Upon arrival the driver’s friend refused to let me examine my glasses to see if it was indeed mine. He insisted that I e-transferred him $40 in addition to the $15 lost item return charge. In the end I had to call local authorities because this man was sitting in front of my house refusing to return my prescription glasses which I need for work and studying. It’s very unfortunate that this was not handled better by Uber support and by the driver. As I said in the beginning, I had no problem paying the driver to return the glasses ($15+ additional for time/expenses) but the fact that I had to call the local authorities just to have the driver’s friend show me the glasses (and struggling for the two months without my prescribed glasses to help me see). In the end, I’m happy to have my glasses returned because it would have taken longer to order new ones given covid. I do wish that Uber look into their support procedures to ensure that items aren’t being moved through outside of Uber driver contractors..Food FantaticVersion: 3.423.10001

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