GettingOut Visits Negative Reviews
Too many issuesThe app is not great I can’t even do a video visit with my love one my understanding is the inmate has to initiate the video visit and when he sends a request he is sending it to a email that I am not using to use the app. He talked with the gtl rep there in the prison and he’s being told that I have 3 accounts with connect network and I need to call in and ask them to merge my accounts this sounds crazy! What’s the problem with just using the email that I set up the app that’s the only that matters! I’m frustrated he’s frustrated that we can’t even do a video visit!.Net6688Version: 3.0
READ THIS FOR HELPHave you tried to make a payment? Does it keep glitching whenever you try to make a payment? OK well I have some information here. The way you’re able to successfully make a payment/deposit to get FaceTime calls from an inmate is doing it on a computer an actual like laptop. When you go to the getting out website, do not login. hit the option to “continue as guest”… Now answer all of the questions and it’ll actually go to the payment option and it will successfully let you put in your billing information etc. and submit a deposit. I’ve read all of the reviews and I had not been able to be successful in making a payment using their app, but if you go to the “getting out” website on an actual laptop, computer and continue as guest, it’s like if you’re setting up a whole other account but you’re not. You’re continuing as guest and you’ve already registered and verified your phone number- do the family and friends option to make a deposit and you’ll be able to successfully make a deposit payment… Hope it works! another thing too is you actually never get the app to open up the FaceTime calls. It uses the Safari or Internet browser on your phone..Jennmc<3Version: 3.0
Very unreliable and complicatedThis is one of the worst apps I’ve ever used. I almost never leave app reviews but I have to speak up on this one. You have to make deposits to be able to communicate, and when you go to the deposit screen, it won’t allow you to make a deposit. It flashes out of the screen both on the app and on the website. It’s like they’re actively trying to disconnect inmates from their loved ones. I’m not sure how this works from the inside or who teaches people how to use it. It is NOT intuitive. Complicated to figure out how to get from place to place within the app.
Separate apps for messaging versus phone and video. For somebody who is in jail for the first time, I have no idea how they know where to start with this. As a family member on the outside with somebody on the inside for the first time, it’s very discouraging. It’s almost criminal that jail systems allow this to be the only communication method with people incarcerated..SaholmesswVersion: 3.0
App is trashThis app is trash half the time you can not hear your loved one and they can’t hear you you can just look at each other the other half it’s running a error message and can’t even access the app then you have to wait for your loved one to start a visit instead of being able to set one up the audio when you finally do get a good connection is trash people pay a lot of money in order to use these services to keep in contact with there loved ones you should really try and work on better this app sense you all are quck to take peoples money for picture message that don’t go through and or excitement killer after waiting for a long time to visit your loved one and can’t due to audio issues GARBAGE.Miss 101984Version: 3.0
IssuesThe app would not work for me in that it doesn’t show the funds I put on it nor will it let me call the inmate that I put the funds for. She has tried to call me numerous times and I’m unable to answer her calls despite having funds on her account for her to call me. I’ve called support and they made sure that the funds registered properly. So far the only contact I have is that she tries calling immediately after I try calling her and vice versa. What a way to communicate! You’d think the people monitoring the system would be able to see what is going on and fix the problems. I’m going to try calling support again today to see if they can fix this issue but I think it’s the app 😮.Linn's Garden DecorVersion: 3.0
0 stars it makes u select a star but its 0Terrible Terrible Terrible… Never works - can never add money just circles you around and around, freezes n goes white constantly- have to delete n re add it repeatedly - never can actually do ANYTHING once in the app - have tried it on a computer and phone - have the same problems over n over- letting my loved one know im not using this anymore - we’ll have to find another way to communicate. You also have to download multiple apps for every single thing, calls, visits , commissary!! Its ridiculous and i have the same issues on those too. It works when it wants and your not getting your money back if it doesnt work. So its a daily gamble.Kyesha20Version: 3.0
PointlessThere is absolutely no point for this app. It does not work. When I found out about the app and that my children’s father would be able to use it and video chat with our children it gave me a sense of relief and they’d at least be able to message with him and see him. But come to find out it doesn’t even work so as I stated there is no point. Right now it’s just taking up space on my phone. I think it’s a great idea and concept of it would work. Also it’s a bit ridiculous that you have to have 3 different apps one for messaging, one for video visits and one for adding money to there books. Couldn’t it all be combined into one?.BdrygdeVersion: 3.0
RingtoneThe only real problem I have with the app is that you should be able to add a ringtone to it when the call is coming in because I miss the call majority of the time because I put the phone down and miss the notification that pops up, so what’s the point unless your phone is in your hand 24/7 and never blink.. lol..🤦🏼♀️.LlBleenVersion: 3.0
To many wrongsThis the first review I ever wrote, the app it’s a waste of time to even try to get it to work, it has more security then your average bank and the customer service is non-existent. Goodluck even talking to your friend or loved one when the whole system they have is messed up all the way from step one. I done entered my SS number, my phone number, had them call my phone number and verify it, my birthday, a photo of the front and back of my ID and a verification for the ID whatever that even means and it still not working saying contact customer service which they do not have so don’t waste your time on it..BlueNlGVersion: 3.0
Worst serviceI have been using this app for a while now, I pay a lot of money to see my husband. It hasn’t been working properly and when it does work it’s blurry and also cuts in and out. We need an app that if we are going to be putting a lot of money to see our loved ones that it works. I understand they are in prison but we don’t have to suffer as well. We didn’t do the crime and if I want to talk to my husband and pay thousands of dollars a month just to talk to my husband I expect this app to be better with the service they are claiming they provide. Please fix the problem ASAP.CrissychristinaVersion: 3.0
DOES NOT WORK !YOU WONT BE ABLE TO VIDEO VISIT. After waiting 20mins on hold to speak to a rep about my connectivity issues, they informed me my phone number wasn’t authorized then they “authorized it” and it should work and it’s still not working. I have money in the account and it still won’t let me video visit my contact. Everytime I click on my contact to visit it kicks me back to selecting a contact and doesn’t go past that. This app is useless. Does not work. Really upset I deposited more money into my account just for it not to work. The only plus side is that I can use it on the messaging part..AnyssabooVersion: 3.0
Worst App EverThis app allowed me to set up an account. The first initial deposit went through no problem. After that it was all downhill and bad. The app glitches, you can’t deposit anymore, if you get lucky and get through to deposit it declines your valid payment method. Customer service is no help when you call the number suggested. Very frustrating when their advise still didn’t work and I have a loved one sitting and waiting, hoping something comes through. If I could give it less than one star, that would be an accurate rating..Chef bohoVersion: 3.0
Bad qualityEvery visit I have with my loved one the camera is out of focus and then constantly goes to a screen that says he moved the tablet to a prohibited area when the tablet is on a doc and doesn’t get moved and we can’t see each other for most of the visit which is just the same as a phone call and a waste of my money. PLEASE FIX!! for some people this app is the only way to ever see there loved one again in life and being able to see the whole time and talk is a blessing to those not incarcerated as well as the inmates..Hawkandsarah123Version: 3.0
Horrible!!!I would give 0 stars if I could. Gamelover’s review is spot on. $.25 a minute to video visit, which is an increase. Service gets worse and worse and they charge more and more. The quality is terrible, the video freezes, my husband couldn’t hear me at all. I had to resort to writing things down on a notebook for him to read. At $.25 a minute he should be able to hear me. Beyond frustrating. And this is the only option we have to do a video visit with our loved ones..MandaM.R.Version: 3.0
Ridiculously outrageousI don’t understand why they don’t update this app. It has so many bugs/problems. It takes you to safari for the visits. It doesn’t work 90% of the time, the other 10% you sit there and struggle with it. On top of that it’s sooooo expensive. You don’t even get free calls or nothing. & you’ll get an update once every 2 years for “bug fixes” which won’t do absolutely nothing & the price will go up..Six69ineVersion: 3.0
Doesn’t Deserve Even One StarFirst issue is I can barely hear the notification sound that I have a video call coming in. I literally carry my ipad with me. We video visit about 3 times per day. Second issue, many times he can’t see me…and I see him in a fog. If we can’t see each other then it’s not a video visit it’s a phone call and I should not be charged for it. I spend a minimum of $125 a month to use this app..You've.Got.To.Be.Kidding.MeVersion: 3.0
They’re ripping people offI DONT EVEN WANT TO GIVE A STAR!!!!!!!!!!!! That’s needs to be an option!!!!!!!
I be the processing payments work but the service NEVER DOES!!!!
Read any of the reviews you don’t have to take my word for it. THIS APP DO NOT WORK. Customer service is horrible. I’ve downloaded on many devices, restarted devices, deleted apps and reinstalled THIS APP NEVER WORKED ONCE!!!!!!! Updated my account with GTL and everything they’ve asked me I have a iphone15….. and the people FIRST LANGUAGE IS NOT ENGLISH!!!!.AppleLampkinVersion: 3.0
Disappointed ..😔at 1st I could place funds now it doesn’t let me …I really like it now I’m looking for more options 🤔.DarkangkeVersion: 3.0
Worst app!!If I could give this app 0 stars, I would. Just horrible. You can’t schedule video visits on the app. It just glitches. So many features for absolutely nothing. When the inmate calls you to video visit on the app, it takes you to the browser so what exactly is the point of the app. It’s wasted space on your phone but there’s no other way to get the call if you don’t have the app..Risi-CupVersion: 3.0
App is horrible so is companyAs a software developer this is horrific. Then if you call customer service their rude. There are constant issues with accounts, verification, deposits, etc. then when you call they have condescending customer service individuals who are rude and provide very few answers. I might have to start a company with a good product just to put this company out of business..AimeescVersion: 3.0
Getting outThis app is terrible! I have to login every time I open it because it doesn't remember my password or offer biometric login. It takes forever to send a password reset link and the most important thing is it gives only a silent notification, no beep or ding and my app notifications are turned on..Mrs.ManiscalcoVersion: 3.0
HorribleFor the last 2 weeks the app either logs me out at random so I miss when my loved one calls- or when I answer my screen stays black and their end shows I declined the call when I did not.
Today they’ve called me twice while I have the app open and the call does not come through.NikkimicheVersion: 3.0
Major glitches. TerribleSigned up and app wouldn't log me into the correct place even after confirming the account. Then, after everything, every time you close the app it signs you out so even if someone were to call you, it wouldn't even show up / notify you. Awful app..MthrieVersion: 3.0
Poor appApp crashes when trying to add money to an account. You click on view account and when you go to add it glitches and goes back to make a quick deposit but it actually doesn’t let you deposit anything..Jmh0424Version: 3.0
UghThis app has so many connection issues it’s crazy how much money is waisted to look at a frozen screen or blurred screen. He always has only 1 bar of service and I’m on WiFi. Just wish someone would update the app to work better!.Keke760Version: 3.0
App doesn’t workThe app is a joke. It won’t let me connect when the inmate calls for a video visit. Keeps saying that camera and microphone are not connected. They are!! Very disappointing that we can’t visit. To bad I can only give one star it’s not even worth that.Ghmax14Version: 3.0
This application is not functional and is a complete waste of time.I tried twice and never worked. The app looks great and full of potential but the reality is the opposite because it did not do anything at all just wasting your time..ChiewiggsVersion: 3.0
Do not useThis is false advertising for calls and video calls. This app freezes all day long and when u try to call them ask for assistance they won’t answer your call. Put you on hold for hours.Sweetie RubyVersion: 3.0
What Happened?Used to work fine but now my verification keeps being rejected and customer service won’t respond. If your gonna have customer service they should actually speak to the customers smh..Ariez LVersion: 3.0
DisappointedI repeatedly tried to set a video visit with my love one and i keep receiving a air message that says "Sorry, Visit Now is not available at this moment. please wait a few minutes and try again. I need some help.Deniel HastingsVersion: 3.0
No stars horrible is I couldHorrible service all the time, long customer service wait times, takes a long time to fix phone service and have yet to fix my husbands tablet for visits. It’s been 3 months..Girl I was just gonna tell youVersion: 3.0
Doesn’t Allow Me To Schedule A VisitSomething must be wrong with the app, it doesn’t allow e to schedule a visit. When I click on the contact it just takes me back to the original Home Screen.Never Lie GuyVersion: 3.0
Berks County JailApps crashes everyday. Every Sunday and even on a Monday, like today, is not working. No matter how many times inmates or families complain, they don’t care. No improvements and no intentions of giving a quality service for your money. Worst app ever!.GameloveradshaterVersion: 3.0
Apple Not Compatible !Yet I can get the app off my IOS iPhone It’s not for laptops.
You people make Billions off people incarcerated , you think the service would be a lot better! Have you a ticker sign to buy stock in this company??? Color me IN! 😊.DoorDasher 777Version: 3.0
HorribleFor the last few days it won’t even connect to do the video! It says waiting for participant to join on both ends. Fix the app!!! We all want to talk to our loved ones !!.LeshLouVersion: 3.0
Very disappointed!Just keeps refreshing. Started a video chat one time for a few seconds but can’t get back on since. Really wish I could see someone I love..UnsolicitedKRVersion: 3.0
Just bad all aroundHorrible app for people trying to connect with their loved ones
Video calls drop
Cannot deposit money
App is always glitching.So_InfamousVersion: 3.0
Worst app known to mankindEvery aspect of this app is awful. I know it’s some peoples only option and I can appreciate I can at least communicate but it’s truly the worst functioning app I’ve ever used..I wish there was a 0 starVersion: 3.0
Fix the issue pleaseAfter doing all that I could to visit a loved one, I come to find out it’s a issue on your end. Please fix the Video visit issue with IPhones/ipads..Wowwwwww this is crazyVersion: 3.0
HorribleMy husband been trying to video me and it tells him I do not have the app when I do. Even regular phone calls are not coming in.GuysseeVersion: 3.0
Horrible app!!Of course it lets you deposit money without glitching but when you try to use it the app freezes.Guest200000Version: 3.0
Verify Verify VerifyWhy do you have to verify your identity every time you login to app. How many times do I have to take a picture of my ID. It’s all about the money with this app, and all gtl apps. SMH.Mil1lionKCVersion: 3.0
Horrible serviceMost of the time my son can’t watch movies or play games. Doesn’t get videos or pictures I send. No tech support for them..Frankie334Version: 3.0
HorribleThe video visits can’t be scheduled bc you always get an error and if you reach out for help they send you generic responses. It’s a money trap. They prey on loved one at their most vulnerable times..WerdesfVersion: 3.0
BadThis app is horrible keep logging me out it won’t let me log in I didn’t forget my password I’m putting in the right information.Dd hjjcxVersion: 3.0
Horrible appDoesn’t work, don’t waste your time!.UpanattamVersion: 2.7
Horrible appNeeds support for Canada, developers need be fired for poor app development..NadirMirzaVersion: 2.6
WasteDoesn’t work in Canada for anywhere other than Alberta.VikkiiiisixxVersion: 1.6
Don’t waste ur time in CanadaDoesn’t work for Canada. Although there’s one option to choose Alberta. Doesn’t work for anything else and it’s not attached to the .ca site.CeeKayBabyVersion: 1.6
An extremely poor app that rarely worksUnfortunately its also potentially the only app you can use if your loved one is in a facility that Telmate holds the contract for.
I have experienced nothing but problems. Scheduled meetings rarely work out with errors, time conflicts even though there are none, no kiosks available even though the scheduled meeting has been accepted.
On and On. Very frustrating to have weeks go by and not be able to visit with constant errors. Not just on mobile devices like iPad but also on the PC based version.
In the day and age of FaceTime, zoom, messenger, WhatsApp etc this service is so poor its barely conceivable.
Telmate get your act together these incarcerated people rely on some hope from the outside world..El Presidente7Version: 1.5
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