WhatsApp Messenger Customer Service

WhatsApp Messenger Positive Reviews

WhatsApp- A Great End to End Encryption PlatformI am particularly fascinated with WhatsApp because of its versatility and agility as far as social media platforms are concerned. It takes customer privacy and security into great context and go out of their way to protect that customer information from 3rd parties and hackers. I have never heard of a hack or security breach into WhatsApp security systems. Overall the App has been great and has eased the way the world has connected via talking and sharing digital and graphical data. The only downside to WhatsApp is that when you lose your device or are out of storage and uninstall the app, you typically lose all your previous chats and data. I would have been great if WhatsApp had an option for optional storage space for sale, for folk to backup their communication and social media data. Thank you.@njibanVersion: 2.20.50

Requested access to photosI had a pop up from WhatsApp requesting access to all photos. I can't even remember the last time I used the app (it has been over a year) and at the time the pop up was displayed I was browsing in Safari. Since I didn't expect the pop up I mindlessly clicked Allow and then immediately went into settings to revoke all photos access. WhatsApp should not be requesting access to all photos out of the blue. I'm giving 4 stars because the app worked fine as far as I remember. I wanted to report the issue to WhatsApp but have not found a way to do that so am attempting to let somebody know by writing a review. I'll probably delete the app now though to avoid future occurrences. It makes me suspicious of what it could possibly be doing in the background without my knowledge because I didn't do anything that should result in WhatsApp wanting access to my photos..Kristin, Salmon of KnowledgeVersion: 23.2.75

THESE BUGS ARE ANNOYING!Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good. But it’s got few bugs and you’ve got to fix them; 1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status. 2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you..MarveeiVersion: 23.3.77

Please move channels off-screen.Giving 3 stars, only because overall, I love WhatsApp…, but this is simply unacceptable. I am part of a large conservative group of people who is on the verge of getting rid of Whatsapp altogether. Some already have deleted their WhatsApp. This is all taken place since the “channels” were put on the WhatsApp home screen. I was determined to ignore the channels as they were simply an annoyance to me, and kind of in the way of viewing the daily updates of my friends and family. They were an annoyance, but one I could put up with, in exchange for the convenience and enjoyment of having Whatsapp as an option for communication. But then today I came on, and there was an unavoidable pornographic channel right in plain sight. I wasn’t able to find how to delete it either. Unfortunately that crosses a line for me, and many, many others in my life. If you don’t make a change, maybe in the content you allow on the channel icons/cover pics or the placement of the channels altogether within the app, I fear, I may need to follow the course of the many gone before me. Please consider moving Channels off the screen with an option to go to it whenever the user pleases, but only when they choose. Even better though, would be to have much higher standards for what you allow your channels to place as their cover photo. Thank you so much for your consideration!.Kristen-MommyofNineVersion: 24.2.75

IncredibleI really love this app. It's incredible how you can talk with anyone around the world without paying actual money. There’s nothing wrong happening with my version, the camera works well and shoots good photos. There are some things that would make this app the best messaging app. The first one is that when you mute a group chat there should be an option that allows you to mute it forever, same goes with the real-time location. When you create a group, others shouldn’t have the option to kick you from the group, and there should be an option to make someone not be an admin without having to kick the person and adding them again. Also, I really want the GIFs to have their own spot so you don’t need to go to Photos and Videos and then click GIFs. Also, make a DRAWING option. Well, that’s all. Thanks for this amazing app..Nin★DogeAppReviewsVersion: 2.17.80

SuggestionHello whatsapp team. Can you remove the feature of not seeing the person online ! As this feature is misleading and not good for relationships and it caused me many problems why you dont let the other person see when the person is online while chatting this was the worst update you have done. Also why dont you add a feature for stopping people from sending voice messages as i dont prefer voice messages. Your only focus is to add features for people to hide o WhatsApp! You lost the main purpose of WhatsApp as it is a chatting application in which i have the right to know if the person is online or not and if they read my messages or not! Why you give a chance for people to mislead others on this application why you add deactivated for people to hide . Why dont you hide your application forever so we find a better one to use instead of an application that causes problem between couples..Senorita1Version: 24.5.4

Bluetooth/Airpod mic update suggestionI would like to humbly suggest an update in the name of users who use Bluetooth AirPods. The microphones on these devices are terrible for recording voice memos. People never understand what I say. It would be good if it were like Instagram. On Instagram, when you record a voice message it utilizes the iPhone mic instead of the AirPod mic even when using the AirPods. When I am having a conversation with someone via voice memos on WhatsApp, I have to turn off Bluetooth, then record my voice memo. After I’m done recording I have to turn Bluetooth back on. It goes on and off indefinitely until I am done with my conversation. So with that it would be awesome if we had the option to turn off the Bluetooth/AirPod mic only in a setting or just update it to be like Instagram where it records on the iPhones mic and only plays back on the AirPods. Thank you so much!!.Jprc1029384756Version: 22.5.71

Splitting long videos for WhatsApp statusHi WhatsApp… it’s your boy here. Yeah just wanted to say the app is great, really. Being from Jamaica, WhatsApp is pretty dominant, a great and easy way to connect with people you love. I have no issues using WhatsApp normally, but 2 years ago I discovered I had to manually split long videos myself in order to upload them to my status, I did do it for a time, then I stopped. It’s now 2022 and I still have to manually split long videos if I want to upload the whole thing to my status. I sure do hope the reason you haven’t added a feature to automatically split long videos into segments for WhatsApp status, isn’t because the world will explode if you do. If that’s not the case, then that’s all I’d like to see. Boy would it save me some time. Great app btw, definitely won’t stop using it unless you do something horrible…. Like kill a child.RicktavishVersion: 22.16.77

Plenty of room for improvementAs an avid user of social internet media , I found WhatsApp is lacking in many convenient features offered in other apps. I use Facebook when I want to express some thoughts, events etc. But FB Messenger is not efficient in quick text, so I still resort to 20 years old practice in text msg like in Nokia phones. WhatsApp is subservient to the features offered by WeChat. Understood that WeChat is by Tencent in China, nevertheless the features are amazing. The Moment posting functions are like Facebook post. The conversation wether individual or in chat groups are more user friendly than WhatsApp. It allows recalling a wrong message sent in mistake. Attaching files and emojis are awesome. My only complain is that once viewed in one device the message cannot be reviewed in an other, which FB allows all history conversation once logged in. I lived in America over 47 years. I highly recommend friends to use WeChat for daily contacts over other apps..Doug tge CEOVersion: 2.17.61

Eh! I guess it’s good for someone else.I don’t particularly like the way they do things on this platform. They claim to be secure and all but they are way up in your business for the most part and they are really rude to you if you need help with anything. To me they are just another version of Big Brother like the rest of their platforms are. I barely use any of them anymore because they have a funny way of seeing things that are really important to me. I know that in my country life used to be extremely racist and misogynistic etc but at least we had a little privacy and freedom. Or maybe I am not remembering it correctly. I don’t know, I just don’t feel like I have any of those things on these apps. I’m not even allowed to use profanity in front of an AI! I mean, come on! It’s a machine! I’m sure glad to know we’re about to ascend into the 5th dimension and out of this matrix. Lol I hope it doesn’t get worse than this one..MysticalPoetessVersion: 24.2.75

Just a minor issue that’s really problematicSometimes my messages can’t go through on time and it’s takes forever for them to receive it. When I text my friends who own Samsung devices, the message won’t go through even though they’re still online. It usually takes about 3 to 2 minutes for the other person to read my message(s). What really bugs me is that once it shows *last seen today at (time)* the message that I’ve sent is delivered, and it’s would show the double check mark. So the person who I sent a message to would only get it if they exit out the app. Plus, no matter how much messages you send to that person, they will never receive it until they exit out of WhatsApp. Please fix this issue🙏🏼. It makes it really hard to communicate, even when it’s an emergency..Jreome J.Version: 2.19.51

My WhatsApp issues.I’ve got a lot of problems with my WhatsApp app. First of all why every time i add stories then when I went back and deleted em other people still can see em? Today’s been 3 years since I started using WhatsApp but it still the same why i have to update my WhatsApp app every once in a while? And the main thing I noticed is even when I blocked someone i can read their stories and the can read mine as well sometimes i got very upset and one thing i also noticed is when I’m talking to someone on WhatsApp my background always looks black or blank and it won’t let me do nothing. Please guys do something with this app that will makes everyone happy. I use WhatsApp more than any other apps out here please fix these issues for me. Thank you 🙏🏾.TOP-G😎Version: 22.4.75

WhatsApp freezing on iPhone XRecently I've been having some trouble with it on my iPhone X. It freezes once I open it and no matter how long I wait for, it doesn't unfreeze. Force quitting the app, restarting my phone of powering the phone off then putting it back on after some time doesn't help. sometimes have a few seconds after relaunching it to move around before it freezes again and that It helped me resolve it the first time it happened by deleting over 40 GB of media from chats. Now it's started freezing on launch again and I can't even successfully delete any media from my WhatsApp to try to fix it. have a lit of free space on my phone by the way, so I'm not sure what the cause is. It happens so suddenly. One moment I'm using it, the next moment, it won't work no matter what. still see the notifications from messages coming in, but can't do anything about them..Leroy_RayVersion: 22.3.76

TAG FEATURE SHOULD BE ADDED WHEN UPLOADING ON STATUS.I’ll suggest that contact should be able to tag people on their status , because sometimes people upload your pictures and you don’t end up seeing it within 24hrs when it disappears ... but if a tag feature is added , I can easily upload a picture and tag whosoever is in it and even though he doesn’t end up viewing all his contact status he will definitely see mine and I get a “thank you” This happens mostly on birthdays when a lot of people upload a picture of you and you can’t view all contact status to know who and who uploaded your picture so you can thank them... but with this tag feature ... contacts can tag who is in his/her story and the person get to see it ... Thank you.STBK0023Version: 22.2.75

Best App Ever!There is not enough text space to write down everything I love about this app, nor do I have the time to write it all down!! Suffice it to say, I wish I could get everyone in my contact list to use this. For work, we have a record of all of our conversations, which in my line of business, this has been a really good thing for us. Also, you can see when the person read the message. Being able to back up conversations to the Cloud has also been useful. One of the things I’m most impressed by the Developors of this app is that they are constantly updating the app with new capabilities. Like I said, there are several things I could continue to write about how much I love this app. Suffice it to say, it’s one of the best Apps in my phone and I’m a hard critic when I comes App reviews..Mish000Version: 2.19.51

Still not syncing contacts since iOS update months agoWhen IOS updated several months ago, one of the features that was affected on WhatsApp was the option to sync contacts. I called Apple then and they informed me that each app provider must update their security profiles to be compatible with the new IOS. There have been 2 updates of IOS since then and still, WhatsApp hasn’t got with the program. Utility of WhatsApp has gone down as I have to research each contact to try to even place a call to them. Numbers that are in my phone book don’t register so it’s difficult to know which contact is which without that extra step in research. Furthermore, I can’t save new numbers directly from WhatsApp to my phone. This is quite frustrating. I have never left a review on this app before and decided that 5-6 months of this is enough. Can you please update your app to resolve this issue with iPhone!.Sin22KarVersion: 2.18.102

Definitely set 2FA !!Love WhatsApp. Use it more than any other app. 100x better than SMS! However, it recently was hacked. And the person that did it, tried to scam my friends, family and business associates out of money by saying he was me and needed to borrow money. This was the moment I realized whatsapp support was zero help. I sent them messages and they replied with copied text from their FAQ. It was ridiculous. They did help one bit as it almost felt like they were supporting my hacker. Make sure you set your 2FA. And if you get hacked, delete whatsapp and change the SIM card in your phone. Then you have to wait 7-days for the email authentication to reset. My hacker kept resetting it so it actually took a lot longer. C’mon whatsapp! Figure out how to shut these guys down. Use the power of Facebook and figure it out!.Mish2000Version: 22.19.78

Not impressedI recently bought an iPhone 14 pro max! I switched from a Samsung galaxy note! In my world I am American and my wife is Dominican! We use WhatsApp daily to speak to one another! Often I copy and paste in conversation because my Spanish is mediocre at best! I itch my Samsung phone I could copy multiple messages at one time and paste to my translator to keep up with the pace of conversation! With Apple that piece of functionality isn’t there! I just don’t think the Apple people understand or have done enough research as to why certain things are important. To copy one message at a time has brought our conversations back to the stone ages! I really like my iPhone! But this is consistent in many applications but it really means something when using WhatsApp!.CryptobarberVersion: 22.23.77

Surprise Chats and Chat Groups AnnoyI do not like it that anonymous chats and chat groups can, and do, invade my WhatsApp installation. Recently, I received a whole chat group allegedly from the Goldman Sachs investment firm containing several chats probably about investment through the group. When I tried to delete the group, I was informed that you cannot delete a group, only archive it. I was so angry that deleted my WhatsApp icon entirely. Further, I learned that Goldman Sachs does not elicit investment business through WhatsApp! These are criminals trying to talk anonymous clients into sending them money. I think that any attempted insertion of an pop-up anonymous chat should be checkable by me, the account owner and receiver, whether it is to be installed yes or no. Then I could delete these proposed chats immediately when they arrive. If there is such a restriction available in the Settings, I have not found it..J. R. StoneVersion: 24.16.1

I have a huge problem with this appOk whatsapp why are so you put exit when you have no space literally what if yo have no service I literally had no service and then your like oh no space exit what if someone has a problem and needs my help then I fixed that problem and deleted photos but then I noticed when I clicked on camera or mic it says to go to setting to enable it and I never unable it and then it takes me to the setting where it says WhatsApp and it says nothing to enable a camera I search it up and it says to go to some photo thing so I can turn it on WhatsApp the photos and mic and it shows nothing all it shows is apps that have requested to access to you will appear hear please fix this I did nothing to WhatsApp I like it but this is frustrating.Thediamondmaster11mlgVersion: 2.17.82

Not opening a chatSo me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️.Kim Namjoon_Kim HyemiVersion: 2.20.81

Love Everything except...WhatsApp is an amazing chatting app that conveniently connects you to a broad chat base of your family & loved ones, friends and acquaintances alike at a quick setup without having to generate unique ways to connect with each other. It has a plethora of other cool features like ability to make voice and video calls etc. and now even make payments to each other for a dinner you shared but did not pay for... BUT all this power without the possibility to lock the app or have a password access is a waste of opportunity to complete the offering by WhatsApp. I really feel THEY ARE RATHER LATE. PASSWORD PROTECT OPTION at starting the app window IS MISSING AND should have been there like yesterday ... it’s a simple feature addition but gives many people the safety they want to protect their communication and today communication is everything!.Arman_s23Version: 2.18.101

Needs 1 changeI love this app, but 1 thing I wish they would change is their notification system/inability to get calls when I’m on another cal. Sometimes I’ll be on a phone call from my actual phone, and then when I get off the phone an hour later, and if someone from WhatsApp is trying to call me, it’ll say “Missed Video call from____”. To me, it’s annoying how if I’m automatically on a phone call, the WhatsApp video call won’t go through period. WhatsApp should let the video call go through, so even while I’m on my phone during another phone call, and I see someone calling me, I can answer the other. Sometimes it’s important and I need to answer because it’s family from another country, but I never can because WhatsApp automatically tells them I’m on another call, but doesn’t notify me. Fix it. Please. It works with audio calls, why not do this for video calls too?.Dordor.aVersion: 2.18.100

Privacy concernWhatsApp is one of the best messengers, the fastest and most efficient, but I have a problem. I can not stop showing a call made through the application in the search history (spotligth) of the iphone. it doesn't matter from where you delete the call, not even deleting the contact at all from the iPhone, It always appears the last time you called that contact in the spotlight search if you call it with WhatsApp. This phenomenon does not happen with the native application of iPhone calls, deleting them from the history deletes them from everywhere and there is no trace of it in the spotlight search. This little detail does not happen with WhatsApp. I have had personal problems because of it, I hope you know what Iam talking about and solve this. Regards..NeilBL2021Version: 2.20.70

Full communication…periodThis was my first time purchasing with this company, and because I am a beginner with wigs I chose wigs that I should maybe have waited for the opinion of My teenage daughter, L O L the bottom line is when I returned. The three weeks was concerned with how the return process worked. From the initiation up until at this point, I’m in the phase of inspection, there has been full communication with this company in regards to the return. This communication was so strong and positive. It invited me to buy another wig which I love and now I am ordering more wigs, thank you very much for a positive experience. This is the site my daughter swears by and truthfully after she finished with her wigs, she gives them to me and I love them all so now I am buying for myself. You are awesome..Larg MargVersion: 24.6.78

WhatsApp Changed for the Better!!I have used WhatsApp for about a year now, and I love it!!!!WhatsApp is an overall Great and Safe social Media!!! It allows me to be able to communicate with friends and family around the world! WhatsApp is a great way to message and talk to your friends and and family virtually! It has satisfied me 100%! I extremely suggest it. One feature that I’m in love with is, the status feature, it allows you to post videos,gifs,pictures about you and what your doing today, and plus to keep it safe, only your contacts or the people you chose can view it!! WhatsApp is amazing! My friends and I enjoy it very much!! It keeps me in touch with everyone! 😊! I 100% recommend anyone to use WhatsApp, it’s completely safe and free!! 🤩🤩 Sincerely, Kira Robinson.Brightlikeme345Version: 2.20.71

RecommendationOne annoying thing with whatsapp is the absence of control over accepting a group invitation. Anyone can create a group and add you , giving you no choice to accept or decline . Additionally, the option to block a group just like u block a single user should be available..Rayhan-6sVersion: 2.17.52

❤️❤️❤️❤️❤️Thanks WhatsApp team......A̸͟͞l̸͟͞a̸͟͞w̸͟͞n̸͟͞e̸͟͞h̸͟͞Version: 2.17.52

WhatsAppI love WhatsApp so much I would recommend it to everyone I give it 5 star rating for chatting app’s.JassparmarVersion: 2.18.91

EmojisI think this app is WONDERFUL! But there is some emojis missing, for exemple the GIRAFFE emoji! Some people like me, love giraffes! So please, can you make an emoji giraffe?.•val•Version: 2.17.52

DARK MODE PLEASE IOS 13Please can we get a dark mode for iOS 13 ASAP.BivfvobVersion: 2.19.92

Where’s dark mode?It works fine. But where’s dark mode? Surely it can’t take this long to implement it? The app sticks out like a sore thumb..LexiaxVersion: 2.19.124

No support for dark themeSupport iOS 13 dark theme..StirFriedR1ceVersion: 2.19.92

RecommendationBring the dark mode in whatsapp too....!!!!!!.NEET0802Version: 2.19.92

Missed CallNew updated.. I cannot receive missed call notification....Yousuf90Version: 2.18.101

Dual account support for iPhone XS/ xs maxPlease bring in options to run two accounts on 1 phone as the phone is dual sim itself.Mayor_ kVersion: 2.19.21

Dark mode on ios 13Apple has introduced dark mode in iOS 13. Pls implement dark mode functionality in WhatsApp too that can get controlled by the OS level feature..LookforanixVersion: 2.19.92

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.19.77

WhatsApp Messenger Negative Reviews

Deactivating my account for no reasonI just got a new phone and a new US phone number I downloaded WhatsApp on my new phone. All my contacts were still there but my chat histories were gone. I used WhatsApp how I would normally use it. There were no chats on the main screen of my WhatsApp, I clicked on the contact of one of my friend’s to chat with and it created a completely new chat (therefore there was now one chat on my mainscreen). Normally whenever someone changes their phone number, it just notifies the other person that the person has changed their phone number. But in my case, it just created a whole new chat with the person. After I texted with 3 people with my new phone (only 3 chats were on my WhatsApp mainscreen), I got a “banned for spamming” message on my screen. After around 10 hours, they said I could reactivate my account. I put in my phone number and just as I was writing my display name, I received another ban. Now I just got my account back a second time so hopefully the same error doesn’t happen! I’m really upset by this and I hope WhatsApp manages to fix it..Mls117Version: 24.1.80

Appalling Experience! Arbitrary Number Suspension by WhatsApp!During my recent travel to a foreign country, WhatsApp shockingly suspended my phone number without any valid explanation. As we're aware, in many parts of Europe and Latin America, businesses rely heavily on WhatsApp for customer communication. In fact, I was explicitly advised by the hotels in Peru to use WhatsApp as the primary means of contact during my stay. Right in the midst of providing crucial information to the hotel for my pickup arrangement, WhatsApp abruptly disabled my number. I promptly submitted a review request to reinstate my number, but to my utter dismay, WhatsApp not only failed to address the issue but completely banned my number! I found myself stranded in the remote mountains of Peru, desperately needing to contact the hotel for pickup. Unfortunately, the hotel didn't answer my phone calls, and I couldn't communicate in the local language. To make matters worse, this happened just as the sun was setting. The timing of WhatsApp's arbitrary number suspension couldn't have been more disastrous, leaving me in a state of extreme distress with no means of reaching the hotel..77LouisaVersion: 23.18.75

Status Updates!!Firstly, I would like to express my preference of the status updates to be organized vertically. I can’t understand for the life of me, WHY do you think you have to change it. This format is more intuitive and user-friendly, and I believe many users share the same sentiment. If you did a survey, you’ll find that the vertical arrangement is mostly preferred. Additionally, I would like to suggest an IMPROVEMENT for the status updates. It would be INCREDIBLY useful if users could go back and edit their statuses to correct any grammatical errors or typos. Currently, the only option is to delete the whole post and start over again, which can be quite frustrating and inconvenient. On a positive note, I absolutely love the new feature that allows longer videos on statuses. Makes posting more enjoyable. I also love the ability to edit and correct grammatical errors in chat and the ability to delete messages in a chat. These are fantastic changes. Thank you for considering this feedback!.Fragile298Version: 24.18.81

New update is the opposite of “accessible”I recently opened the app today after many years of use to find that the UI was changed to an incredibly vibrant green. I contacted support suggesting an accessibility option to mute or darken the vibrancy of the new colors, as this new theme is causing headaches and makes it nearly impossible to see. Support responded with … “ The changes bring a fresh and modern look to your WhatsApp experience that's even easier and simpler to use.” So I repeated myself stating that this update only makes it HARDER to use for disabled users like myself, again suggesting some sort of setting or toggle for accessibility. Their final response was “ These changes aren't something you can opt out of. They're intended to make WhatsApp more accessible and easier to use.” It completely baffles me that a disabled user is suggesting that the new update is harder to use, but WhatsApp insists, TO THE DISABLED USER, that it is, in fact, “more accessible” 🙄 What a joke. Completely the opposite of what I was saying but okay. Make your app look terrible and be unusable for some people. Simply brilliant….Cactus1254Version: 24.9.78

Lockscreen notifications has stopped working.The last 8 months or maybe longer, I and many other people have noticed that our message notifications we would receive are no longer coming through. On my device which is an iPhone 6 Plus, all I receive is a number on the WhatsApp icon to indicate I have a message, and obviously that’s once I’ve actually gone onto the homescreen. Every other apps notification work as they should on the lockscreen, it’s just WhatsApp. It would seem strange that the company is not aware of this issue by now and yet it’s still the same for so many people, which is clearly a frustration not knowing if you have received messages. All the usual settings which were working before and never altered have been checked time and time again, in both the iPhone settings as well as the WhatsApp settings, so all notifications banners should be visible on the lockscreen as well as in general on the homescreen, but the app now appears to be more of a frustration to use than a benefit. It’s time to find an alternative..SourceCode0000Version: 24.13.2

Poor support centerRecently, my WhatsApp has been showing a ‘connecting’ message when I receive calls and I am unable to connect to incoming calls resulting in 100% missed calls (voice and video). It is frustrating and looks very unprofessional on my end. I didn’t know how to fix this issue besides uninstalling/reinstalling the app with no improvement. I reached out to the WhatsApp support center (no customer service number or live person to call that I could find). My experience with the support center (via WhatsApp text - which was finicky to start with) was atrocious. In the middle of the help session I was told that unfortunately help was no longer available and that replies to that message thread won’t be read. No help, no further referral, just a sudden interruption to our conversation! Needless to say, I didn’t receive any help and wasn’t referred to other resources. I’m still experiencing the original issues, with no assistance from WhatsApp. The feedback website that they provided goes absolutely nowhere (of course). Time wasted!!!.Mimi GMHVersion: 24.12.4

From Bad to WorseWhat was once a wonderful secure platform is fast becoming a laughingstock ever since it was touched by Facebook. So thoroughly disappointed. Relatives abroad had told me that Facebook is phasing out WhatsApp but demands that we give them all our contact details; I’m not for that. Apparently, In the UK, WhatsApp was given customers until the first week of February before they close an account if the customer refused to except terms to the detriment of customer privacy. Now there is a delay to this change? It’s still going to happen so why the delay? Could it be that this delay is to collect our information anyway without a permission, anyway? I have now started looking for a replacement to WhatsApp. I am sorry to be parting company with you but it isn’t the secure independent platform it once was and the quality has progressively deteriorated. To be honest, if I could opt for zero stars that would be the level at this point. I’ve been trying to speak to others over the platform but I’ve spent more time trying to reconnect or redial and it’s just not worth it. Another competitor bows out..Silks777Version: 2.21.20

.I've done nothing wrong and WhatsApp is my main messaging and communication app, use it to study, work and most important to keep in contact with my immediate family members who live far from me in another country, i have never done anything illegal or against their policy on there and I'm desperate to get my account back. And I've not used any unofficial app I've always only used the official app. At this point I don't even know yet if it's a permanent or temporary ban I've sent hundreds of emails since this happened more than 6 days ago, l've tried everything I could imagine to get in contact with support and I've not received a single reply. I have not know from my family for days because of this and is starting to frustrate me more, the only option I have left is keep sending messages through Instagram and Facebook as well and even post this here because I don't know what else I can do since this was obviously done by mistake. I cannot change my phone number because this number in linked to way too many sites..VillarosadodaVersion: 23.25.81

Have an issue witmy whatsapp accountSuddenly i was unable to open the application and I tried again and again but it work and i am ao worried about datas and deleted the application and restored it again and it worked fot one hour and of course all my data history was not in the application and whike I tried again to restore the backup from iCloud it suddenly stopped functioning again and it shows a message that you have been temporarily banned and you will be able to use WhatsApp after six hours and when six hours was over I opened the application and with a minute it again gave the same message you have been temporarily banned and you will be only be able to use WhatsApp after six hours and this is still the same situation I am facing and i am much concerned about my data's last history I have important informations and attachments which I am unable to get back . And actually I am not sure if my account was hacked or it's mistake of WhatsApp..Birr AlazabVersion: 23.7.83

Can't even log in anymoreI made an account and I've used it off and on. Sometimes I delete it; sometimes I restore it. Sometimes, I just delete the app for a while from my phone. My account has been suspended a few times and I'm not sure why - there's never an explanation. This most recent time I hadn't even been using it for weeks. I logged in and it told me my account was suspended; I appealed and they restored my account, but as soon as I logged into the restored account, the app told me my account was suspended again. I would just like to login. I literally sent one message before the suspension alert popped up again. The message I sent was to tell the person that I wouldn't be communicating with them through WhatsApp anymore and that they could find me on a different app. At this point I just want to login so I can delete the account. I don't want my chat lingering in cyberspace for the rest of time. There should be a support number I can call, or an online support network if customer service reps that I can chat with. This last time I was so frustrated when the suspension message popped up again after I've been on my restored account for approximately 15 seconds, did I forgot to enter in my explanation of what happened and why I'm appealing the so-called "suspension" again. This app is frustrating and stupid. There are many other chat apps (telegram) that do all the things that WhatsApp does but without the glitches and without the noncommunication.AnduriliamVersion: 24.16.79

Banning actual accountsI’ve used WhatsApp before to talk with classmates while in emt school. Now I got a new number and had to remake a whole new account as it wouldn’t let me login to my previous account without that phone number for verification purposes. I created the new account without my new number and have tried messaging someone and every time I send one message even though all I said was “hi” my account had been banned. After some hours they allowed me to reactivate my account but that same thing has happened 3/4 times it’s frustrating. I contacted customer service every time and never hear anything back except for the last time I was able to reactivate and then message them directly though my account only for them to tell me no issues were found with my account… if no issues have been found why do you keep banning my account after any message I send? Idk how to fix this issue as I never hear back from customer service about how to keep it from happening again..ChelsBurtVersion: 24.20.78

Two days of trying to download -zero starsWe planned to use it for communication for a student trip. For 2 days the app has sent everyone in a circle. It gives the message, “App can’t send an SMS to your number try again in 1 hour, check your number. Tried selecting the Call option and received your phone number can’t be called try again in an hour.” I have attempted all of the trouble shooting Ideas from the help screen without a change. My daughter stated it took her 3 days of trying through this messaging to get the App installed. This is beyond frustrating we had 11 different parents trying to get the APP and we all had this problem. I have heard people love WhatsApp but when it can’t be downloaded and takes this much effort and time something is wrong and given there are more than 5 of us having the problem, I am safely going to assume it is not me. I emailed for support and didn’t get an answer. When you can’t get by the first page the APP doesn’t work..CHLOERS21Version: 24.11.80

Whats the point of this app.I tried to register, failed many many times. Tried whats app business, registration worked. Following day I’m locked out due to terms of service( I am a business trying to contact another business in China, one would think that this business app would be appropriate since my phone number is a registered business number). It seems when you have whats app business, your not allowed to contact anyone unless you have their permission first. So then I tried to register with normal whats app. Im locked out due to spamming? I send my issue in for review and you guys do allow me to register (deleting my business account). I get a response from the original company I was contacting and I wrote a reply. I’m thinking that all is good and I will have my issues with the company fixed soon. After a few minutes I open the whats app app. I’m locked out again for spamming! I wrote a freakin reply! How is that spamming? How this app has high stars is beyond my knowledge..High Tech Low QualityVersion: 24.8.83

New Updates Are TrashFirst: Before i was able to see the # of people that saw my story without having to log into the actual story….. now I cant… what are you doing? You’re making WhatsApp into a little version of Facebook, did you see how many stars Facebook has on Apple Store? It’s almost -1 on top of the fact you can’t even express yourself cause y’all block our accounts….ridiculous!!!!! Second: I do not want any channels. I stay away from social media not to have to see any of these ridiculous celebrities and their nonsense…. Now i have BadBun ny displayed to be followed…… why? You need to make an option for people to TURN THESE OFF! I didn’t like it on Facebook and I don’t like it here. It’s gotten to the point i don’t even want to have WhatsApp anymore and I’ve had it for over 12 years……. Stop trying to perfect this and perfect the signal and audio/video quality. Some of us are old school and don’t want to look into celebrities…. I only watch my contacts stories…. Third: If you keep adding more “technology” to this app a lot of people will stop using it…. Mark my words…. We liked the SIMPLICITY of the app, how easy it was for us to communicate with our families in other countries…. Now it’s like i said in the first paragraph “a little version of Facebook” we don’t want that….. we want silence and privacy…. Not that we can have all that with y’all anyways…...Lynn59132Version: 23.19.76

Banning Of NumbersI was using WhatsApp alright until i woke up one morning to meet the message that my number has been banned from using WhatsApp. I haven’t downloaded any third party apps and my account is free of scam or any form of spam. No one has reported my account either and all of a sudden my number has been banned. I requested a review but was told there is nothing they can do about it and they had no reason to give to me as well for banning my number from WhatsApp. The only option i have now is to sign up with a new number and this apparently that means i’ll loose my previous texts and chats with friends from my contact and this is really bad!! I tried signing up again with the same number and I was told to wait for 12 hours to be able to verify my number with the one time password (OTP). Even after waiting all that while, I still couldn’t get my account unbanned and I’ve sent various emails to the support team but still no positive feedback. Where is the Credibility??.4pf.zzVersion: 22.21.77

Suspended Repeatedly with no explanationI’ve always used WhatsApp while I travel. I’ve gained many international contacts from my trips that are all stored in WhatsApp. Recently I attempted to make a group chat for my family’s upcoming vacation. As soon as I created the group, my account was suspended. No explanation. I submitted an appeal. Got my account back. This time I made the group with even less people (5) and immediately was suspended again. I thought this app was supposed to be used for things like this? There are 30 of us going on a trip that leaves tomorrow and I can’t even connect to any of my people via WhatsApp and I’m the host for the trip. They are literally looking to me for details. How does that work? If you’re going to suspend an account, there should at least be some explanation so that people can know what they may be being flagged for. Plus, the fact that I’m being suspended when I consistently receive spam messages is crazy..Buns_WifeVersion: 24.17.78

Scammers willing romantic messages and scamsI recently having what’s app and have a lot of messages wanting to be friends. First I just want to talked when I’m free, but after for 1 Months chatting then she started advices to make some money by investing in Crypto Currency by deposit in 3k for it and you will make about $100/per day, so of course first weeks you will see the investment increase and after that she will ask put some more fund in to increase up to 10k and you will make $425 per day and almost 14k per month and it’s looking good but after went to withdraw out there will be all kind of fee you will have to pay and some of secure application need to be approved if you want withdrawal to your bank account with in 48hrs and that’s never happened. Don’t ever listen to it specifically person I met is Chinese and all the system they’re all Chinese and they are in United State and HK they’ll have all Chinese girls willing make friend and trapped you in. Don’t be like me I warned all perso whoever is need to be careful...SpychinVersion: 24.8.80

I can't send picture from iPhone XIPhone ex I can't send a picture I can't change anything in the picture I can't write anything in the picture because the frame is a large then I can get the frames bigger the frames of the pictures bigger then the screen please fix this problem because I can't send picture from iPhone X ⬆️ Now it's fixed this is update for this I have other problem sometimes everything applaud when I'm inside the app and I can't make everything move until I push volume up volume down and power to shut down the iPhone this is coming between every week every two weeks inside the app everything is freezing Hello, WhatsApp does not work with me now and I cannot move anything inside it as long as I am connected to the internet, whether through Wi-Fi or through 4G and it does not move until I close WhatsApp, then close all communications and activate flight mode, then enter, do not move inside the application and do not send to anyone.أقبح تحديث مرييييييضVersion: 22.1.73

Don’t update... Am begging youWith this stupid new update, Let me just try to be brief: •You can’t delete multiple statuses anymore, you have to delete one by one, it’s a very long and exhausting process if you post a lot •You can’t mute statuses anymore, it’s now impossible •You can’t preview a status, thanks to the update, it’s also now impossible •You can’t search for someone’s status, you have to scroll till you find them, feel sorry for those with over 500 contacts •Channels are being forced onto users, literally you can’t enable or disable them, they’re always there and they’re annoying to look at, I follow no channel and I wish I could get rid of the channel tab from my WhatsApp, no one and I mean no user in there right mind asked for channels, this was WhatsApp, not Telegram not Instagram, WhatsApp is a place for close friends and Family, not a place for me to follow Celebrities and Companies... we already have enough apps for that. •If it ain’t broke, don’t fix it - When will Companies learn? To be honest I feel like they might charge users and make all the features they removed a premium subscription. The greed Big companies have nowadays, it’s no longer about user experience, it’s now about how to milk the most money out of a user’s pocket. I won’t be surprised if they do this •They added useless features that people will never use and removed useful features that people use on a daily.ChainbersVersion: 23.19.0

New update needs a new updateThe new update has made it difficult for those with visual impairments to comfortably use it or has made it so they will ultimately choose to not use it at all. It needs an option to go from the dark version to a light version. The color blocking for the chat list being changed has heavily affected to ability for some to see the separation clearly. There needs to be a better way to report said issues. The AI is great in most cases but there should be an option for live personnel to eventually provide proper customer support when AI isn’t capable of giving the users the resolve they are looking for. Before this update WhatsApp was a 5 star for myself and those close to me. But this update quickly changed that. I’ll gladly remove my 1 star and update it to a better review based on how this review is received. Thank you to anyone reading this and has a hand in a fix for users with the same issue. It’s will be greatly appreciated 🙏.BellOldsVersion: 24.7.5

HorribleHorrible, horrible, horrible. Given that a lot of WhatsApp users, use it because they might travel a lot internationally. They might be in different countries and having this app makes it easier to communicate with family and friends when abroad. Of course the way they have the app designed you might be similar situation to me where your contacts from your WhatsApp AREN’T able to message you, but you are able to message them. When I had this issue, I tried to get help from ‎WhatsApp, and I only got generic robotic responses. They don’t have a customer support phone line. The worst part is from to my contacts and it looks like I’m receiving all of their messages (when I am not). And to those that say well, you’re not paying for it I would argue I would happily pay for it if it meant the application worked as it is suppose to. WhatsApp absolutely does not care about the well-being of their app users. They are irresponsible and it’s egregious..BoredByThisPodcastVersion: 23.25.84

UnsafeFacebook introduces a new mandatory update to give away even more data of yourself that they can sell. Disgusting..DeekdakeedVersion: 2.21.10

Zero starsZero stars for forcing us to share data with Facebook. Switching to Signal after 10+ years with WhatsApp. What a shame!.ZunairrykVersion: 2.21.10

Facebook: It’s not my job to make your business model workSimple: my data is mine. You forcibly make me disclose it to serve your business model? I’m not a vehicle to make you more money. Everyone - use “signal” if you want an iMessage alternative..Burning-EffigyVersion: 2.21.11

No PrivacyAfter I had to accept them getting my contact info, locations and all that stuff I deleted it. I’m not on any social media platform except for Signal now. At least Signal stays encrypted and doesn’t want my info..Fivetone8Version: 2.21.10

Privacy thievesWith this new and stupid decision to crap on our privacy. Goodbye WhatsApp and goodbye Facebook altogether.SidhrthaVersion: 2.21.10

Privacy PolicyIt’s not new for any social media app for Data collection but, whatsapp should have give a option to opt that it didn’t..Nick sm@rtVersion: 2.21.10

Morally bankruptFacebook's privacy policy is incrementally getting worse and eroding user trust. I don't wany personal messaging to be used for Facebook's advertising or their shady agenda of political manipulation..SJ20151213Version: 2.21.10

Delete it NOW!Whatsapp is selling your data and using your private chats and photos for god knows what delete it and move to signal NOW.JonmarrowVersion: 2.21.10

Compromising personal data.Compromising personal data without consent..Dev versettiVersion: 2.21.10

Cut Ties With OppressorsSwitching to better alternatives like Signal. Whatsapp and it’s connection to Facebook’s deal with Jio in India supports those that oppress of minorities - this is not something I can support..Pklemon_Version: 2.21.10

Absolutely deplorable terms of serviceMonolithic companies like this must be shut down. No reason for a user to trust them anymore..NathanialtannenbaumVersion: 2.21.10

New privacy agreementPlease comment on new privacy regulation. Why so much sharing of information feel like our messages, data, all the information is not safe on whats ap..SamarkumarVersion: 2.21.10

Facebook Is Spying on YouWhatsApp is no longer viable for privacy purposes. They’re going to start collecting your metadata as of Feb 2021..SquanchhyVersion: 2.21.10

Pure crap’ fact that we have to deal with fb as wellI’m annoyed that WhatsApp data is being shared on Facebook, some of us like privacy what kind of nonsense is that..Kinaa2Version: 2.21.10

The same stupid thing of every monthLots of updates every week for nothing, this is the same app since beginning. Don’t update it anymore if you do not have absolutely nothing to update..Leonardo SkinnerVersion: 2.20.20

Now shares data with FacebookThe new policy change has user data shared with Facebook. I suppose it was inevitable, but a hard pass for me. Uninstalled..Dirty PuppyVersion: 2.21.10

Great policyWith the addition of their updated policy where they sell all user info to their daddy Zucky, Whatsapp/Facebook are now the worst app an individual can have. Absolutely disgraceful.Reshad6Version: 2.21.10

Worst app, and data stealerI’m a what’s app user since 2012. I’m uninstalling now bcz they trying steal my data and share with Facebook. Don’t install this app..Nathanjan08Version: 2.21.10

Could not pass initial setupCannot send SMS to my phone. This really deserves O stars.IsucklessVersion: 2.17.52

Harvest personal dataThe latest update will harvest all your personal data to facebook.Dota10Version: 2.21.10

New update Terms and Privacy PolicyI uninstalled the app. I don’t want to share anything from WhatsApp to Facebook..PEJ_Version: 2.21.10

Go to hell :)Thanks to the new privacy policy, we are done with the most boring messengers app in the world!.AliiiiiiihVersion: 2.21.11

Facebook ruined itWas great, but sharing data with Facebook is a no from me..TplastVersion: 2.21.10

Needs dark modeThis app seriously needs the option for dark mode. How does it not already. Please update this app to have it. It took apple a long time to finally develop a dark mode option yet it’s taking even longer for this app. It’s almost 2020, get with the times..Ivan Jacob St AbanoubVersion: 2.19.124

Oct 30th still waiting for dark modeWhere is dark mode? Why is it not compatible with ios native dark mode and why does the app not have an in app dark mode toggle? Did Whatsapp miss the global memo?.BettertastethanyoursVersion: 2.19.112

SpywareOwned by Facebook so you know they’re spying on you..Cereal k1llahVersion: 2.21.20

Not secureIt is not secure.KgghjytfVersion: 2.21.10

I don’t want to share my data with fbI don’t want to share my data with, I’ll be moving to signal.Lewis9678Version: 2.21.10

Privacy concernsUnfortunately, cannot continue given the new privacy terms coming into effect on Feb 8th..ArminrouhiVersion: 2.21.10

Worst privacy policyI don’t want you to share my data with any other app, I am going to uninstall your app!.Neil_PatelVersion: 2.21.10

Overreaching privacy policyAsks for far to much personal information..JdurstonVersion: 2.21.10

No more privacyGreat and amazing experience until the new privacy policy comes in effect which gonna snatch privacy Starting switching to other app.Garri.caVersion: 2.21.10

Complaint about the new privacy policyThe new privacy policy requires every user to share their data with Facebook and they don’t have an option to opt-out! We have the right to decide what data we want to share and what we don’t! I know WhatsApp is a very widely used application but what Facebook is doing is not right!.HarryDh5678Version: 2.21.10

Facebook data grabOn the 8th of Jan 2021 Facebook changed the terms of service for existing users with a popup that went no way to describing the massive data grab (Facebook now have access to your contacts, numbers etc) that users were promised wouldn’t happen when they acquired the app..MrmafooVersion: 2.21.10

Massive privacy concernsIf you want to share all your data with Facebook and their partners go ahead. I’m deleting this. It’s your information, don’t be the product. There are better, more secure apps..Baron ThompsonVersion: 2.21.10

Privacy policy changeNo longer face the option to block Facebook from sharing data with WhatsApp. No longer using this app. Breach of privacy.Dave 21Version: 2.21.10

Becoz of new privacy policyNo privacy.Brar5bbVersion: 2.21.11

What's Up with WhatsApp?Current version is crashing to Home screen repeatedly..ShinuckVersion: 2.17.52

Invasive much?!I don’t even use Facebook and don’t want them to have any of my info....ever!.Onslaught192Version: 2.21.10

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