Preply - Language Learning App Customer Service

Preply - Language Learning App Positive Reviews

Relearning German with AndreIt’s been over 30 years since I studied German in high school and while I still have some memory of the language I had forgotten most of the rules of grammar and many vocabulary words. Now, in my 50s, I want to relearn German so I might travel to or even live in Germany. Andre is a fantastic teacher. He assessed my knowledge of German and created a bespoke curriculum for me suitable for a student with intermediate beginner level skills. We meet weekly and I find his manner very approachable and he is easy to relate to. He has a remarkable understanding of grammar and knows many tricks to remembering how to apply the rules of German for native English speakers. Every week he assigns my homework (Hausaufgabbe) and the lessons and exercises challenge me to excel. When we review the homework, Andre is extremely helpful in his corrections and his enthusiasm encourages me to continue to learn and not be afraid of making mistakes. Andre is very organized and mature for a young man with natural innate pedagogical skills. He is flexible with rescheduling if needed and is reliably on time every week. We’ve only had a few lessons so far, and I already feel like I have made significant progress. If you want to learn (or relearn) German you could not ask for a better teacher. If you are an older student like I am, don’t let that stand in your way of mastering German. Andre is excellent and I know you will do well under his tutelage. Andre isn’t Einstein super Lehrer und eine sear freundliche Person!.Mick QuigsVersion: 6.16.0

Best Language Learning App I’ve Ever TriedI started learning mandarin last year and used DuoLingo, Du, and other websites with educational programs and nothing compares to Preply. First of all, the app is so organized. They send you notifications on things like class reminders, motivation, resources, etc. The design of the app is very user friendly. There are so many teachers in the platform, all with different experience and education, so you truly have options and range for budgeting. My teacher is amazing, her reviews were great. After every lesson, she sends me a pdf of what we worked on, and highlights the parts I have to memorize by next class. She sends me links of resources, PowerPoints, I sometime send her pics of my writing and mandarin memes, she is kind and knows when to push me further. I love how students leave detailed reviews, it really helps to choose your teacher. Also, the teachers have the option to make a video or a written introduction about themselves, and you can have a chat with them or even book a session to get to know them before you get the weekly subscription. I’m just so happy I found this app through an add, its really helping me level up my mandarin. Good luck to everyone out there on their language journey!.Rocio PR 🇵🇷Version: 5.20.0

Thank you to Bryan @ Preply!I did a trial lesson with a tutor in the beginning of February and loved her style. A few days later, I scheduled a subscription to her. Then the worst happened and I became very ill in the following days. I couldn’t schedule lessons because I was too sick and tired. I am now recovering and wanted to study to get back to lessons. I have four from that subscription I hadn’t used, and I scheduled them for the middle of March as I have a work commitment the first two weeks of March. I just got a statement from my bank I was charged for four new lessons, now putting my total at 8 that I hadn’t used. The problem is I do lessons once per week, and would continue to have a surplus of lessons if it went on. I contacted Preply in the app and was connected with Bryan, who immediately offered a refund of the latest subscription and told me I can pick it back up when I’m able. So now I can use the first subscription’s lessons and then restart the subscription! Within minutes my bank processed the refund — while I was still talking to Bryan! What amazing customer service. 10/10 would recommend. Thank you Bryan!.Cinderz95Version: 6.12.1

Review for Georgia KiritsakiI have been studying under Georgia as a beginner for several months now. I have studied other languages for the US Foreign Service and am fluent in Arabic, Spanish and French to a certain extent. I am writing to commend Georgia for her teaching techniques and style. Even with only one lesson each week, or sometimes two per week when I can, I can feel the progress I am making. Georgia keeps her focus clearly on the areas I need to command to move beyond beginner status and ensures that I keep working to achieve those goals. She is also very supportive of the varied ideas I have to fit the program to my interests, and, finally, she is such a pleasure to spend time with each week. We both laugh at my mistakes (of which she is always 100 per cent supportive and is laughing with me, not at me, always). I finish each class having made clear progress, with a complete understanding of the next steps, and fired up with the excitement of continuing to learn under Georgia’s guidance. She is a real asset to your programs..Rivhard E.Version: 3.21.0

Great tutor! App is so-so…The tutor I chose for Spanish is great! I like that I can jump on my phone and use the app for a lesson if I need to (mom of 2 young ones - life can get zany). However, the app has already had a few glitches and I’ve been using it for less than a week. The first issue is that I subscribed for 4 lessons a week, booked them, and then received an email and an app notification that one lesson next week was no longer available. I tried to use the app to reschedule and got an error message. I tried to call Preply and was only able to message them. After waiting 20 mins I got no chat response. I emailed them and am still dealing with the issue via email. This is kind of annoying as I don’t want to devote my time to scheduling errors - I’d rather devote that to my language lessons… Another unfortunate thing is that I have 4 lessons each week and can’t sync them with my google calendar (as customer support told me) because I didn’t sync with Preply first (how is one to do this, no add’l info given) so now I have to manually add each lesson to my calendar. Not the end of the world, but should be possible in 2023 ;) Bottom line: I like my tutor, but jury is still out on the platform..Traveler80466Version: 5.4.1

Amazing BUT there are a couple glitchesI have been using Preply for a little over a month now and I think it’s really amazing. I find it really convenient to learn a new language one on one with someone willing to teach you! I have been experiencing a couple glitches while using the app. During my first lesson with my Tagalog tutor, I was able to view what we went over after our first session was done. After our first lesson, I was glad that I was able to copy down what we went over until over the next month, I wasn’t able to view the lesson slides she sent me via Preply. I then told my tutor and she has been nice enough to send me the lessons via Skype! Also sometimes the audio or screen will cut out or not function properly so we usually do our lessons on Skype as an alternative option, which I’m happy about! Anyways, if you guys want to learn a second language such as Japanese, Korean, Tagalog, German, etc. learn to your hearts content with this app! ❤️.RhoooooooooooVersion: 3.3.6

Customer support is non existentI love this app for a lot of reasons that others have mentioned and overall I’m very grateful to have found it. I love my tutor and only wish I would have found her years ago. My main problem however is that when you have a problem with the app, there is no live customer support of any form (or that I have found anyway). You can’t even message a customer support line. The message is an AI bot that auto populates answers, which is fine unless you have a situation that is different than the ones listed. The main issues I’ve had have been related to my subscription so I’m considering canceling and just scheduling individual lessons. It’s less convenient but it’s cheaper (eg if you aren’t able to use a lesson by the time your subscription renews, you lose the credit). Most recently, I cancelled a lesson and the lesson wasn’t credited to my balance, even though it’s part of my subscription. Maybe there is something I need to differently but I wouldn’t know because there is no one to talk to..StephanieDoodahVersion: 6.46.0

Loved it until I got behind on lessons and you loose your moneyLoved it! It was very reasonable in price. I was able to have a tutor from the country (actually in the country) that I wanted to learn the language from. But with busy life I got behind on lessons and they transfer over to the next month but only 25% the rest you loose. They say as long as you schedule them you won’t loose them but then it is a catch up that now behind but they are going to keep charging every 28 days for more lessons and it was a pit that I was going to get deeper in and loose more lessons which is actually money. I had to pause my account because there was a week or 2 that I couldn’t do lessons but knowing when I unpaused it I had more then 25% lessons left and would immediately be charged 8 more lessons when I unpaused it that I was going to loose money and be caught in a catch up cycle and possibly loose even more money. I should of had them refund 2 of my lessons and just lost the other 2. As now they have cancelled my subscription because it was paused too long and lost the whole amount..LlmickelsonVersion: 6.5.0

App & My Instructor - Guille C.I started using Preply a few weeks ago and have had an amazing experience. My instructor is amazing! His name is Guillermo “Guille”. He lives in Germany and speaks 4 languages. He’s very patient, professional, attentive and knowledgeable. He speaks perfect English and Spanish so he is able to provide a lot of insight to cultures, vocabulary, sarcasm, proper use of grammar and conjugations and a lot more. The lessons are fantastic because he is well prepared for his classes with a plan, and happily adjusts if I have questions about a topic. There’s optional videos, homework and documents he has to learn more on free time. I’d recommend Guille to anyone looking to learn Spanish, English, German or French. I already feel more confident in my Spanish. The Preply app is very user friendly and easy to use. Features like the messaging app, placement testing, video gallery, easy transfer of hours, and more make it appealing. I’ve used a few other platforms but Preply is the best I’ve ran across..AutumnJBreeezeVersion: 3.2.4

Good concept but annoying subscription model that’s not for everyonePreply is a well designed app and I appreciate the range of tutors you can find on their site, and that most of their prices are reasonable. I used Preply to learn Spanish for about 6 months, multiple times a week. However, there’s a couple reasons that made me leave the platform and search for something else. 1. They take a pretty hefty commission from tutors and don’t pay them at all for trial lessons. (Trial lessons are required before you can start a subscription with the tutor) 2. The subscription model is extremely inconvenient: it’s complicated to have more than one tutor at a time because you have to figure out how to transfer lessons to one tutor and still keep a balance with the other. If you have to reschedule a lesson, it goes back into your balance, but if you need a more flexible schedule, lessons often pile up since the lessons you subscribe to are being added to your balance every month. If you leave your lessons for too long, they expire and don’t carry over for the next months! Also, you can’t buy single lessons which makes the model a lot less flexible and learners using Preply really need to commit to a tutor when they start a subscription plan with one. Overall, choose Preply if you want to find one tutor that you will have very regular lessons with and you are fine with an inconvenient and frankly confusing subscription model. Personally, because of the reasons listed above my tutor and I have moved off the platform so she won’t be charged a high commission rate, and I can schedule lessons when they work instead of dealing with the headache of a subscription plan. Preply: this platform would be SO much better if you gave the option of lessons without a subscription plan so that people can book lessons as their schedule allows! (And maybe give the tutors at least some of the trial lessons cost for doing a 50 minute lesson??).Arae75Version: 6.94.1

Needs Better Support and Clarity in PaymentsI’ve had three lessons with the same Preply tutor, and the experience has been good. However, the tutor only works three days a week, and I was hoping for daily lessons, so I tried a second tutor and booked a trial. I received a message claiming the tutor couldn’t help me, and later her profile showed she wasn’t available to me, which was confusing since she previously had many time slots. An emergency or capacity issue may explain it, but I’m not sure. Customer support is hard to reach, and the app doesn’t clearly show payments or remaining balance. I was charged for the second tutor, then canceled, with a prompt to transfer funds to another tutor, but I can’t see my balance. The app also lacks clear guidance on how the program works, navigation, troubleshooting, or how to contact an agent. I hope these issues are addressed. With improved support and transparency, Preply could be a great app with tutors that fit different budgets, schedules, and learning styles..Piper in MOVersion: 6.88.0

Delightful teacherI am working on my German because my daughter has moved to Germany with her husband, who is German, and she is raising my 2 granddaughters there. Dagmar is an amazing teacher. She has given me 2 Christmas stories and helped me practice so that I can share with my daughter and her family when I see them this Christmas. Dagmar has a background in teaching and literature, so she is very experienced. She has now identified that I can decipher German well with the written words ( I am a retired grade-school librarian) and I can read German aloud quite well, BUT now the difficult work is conversation and understanding SPOKEN German. I appreciate her clear diction and slow speaking to help me follow SPOKEN German. Lots of hard work ahead. She does not make me feel embarrassed when I try to express my thoughts in German. She patiently corrects my grammar. I am gaining confidence each lesson..Chris TathamVersion: 6.89.0

4 stars because..Preply is a good app. It’s easy to find tutors and they can reach out to you if they want to. The reason I put 4 stars is because I personally find it difficult to get to my notes from previous lessons. I spent a good 20 minutes surfing through Preply’s website on my laptop, and I couldn’t even get to my notes on the Preply app on my phone. In other words, I don’t think notes and homework are accessible through the mobile app, but I’m still slightly new to Preply. I’ve been using it for almost a month now. Even in the FAQ or answered questions, directions were very vague from other users. You would think clicking the ‘My Lessons’ button would allow you to see all your lessons; past and future with the ability to click the previous lessons that take you to your notes and all that. This is the only thing I have to complain about as a student trying to find notes and homework easily..Preply student girlVersion: 4.9.0

It’s okayI love the service that the app provides. The confusion lies with payment and scheduling. I bought 4 lessons using Apple Pay and after the lessons we finished, I didn’t get hear anything from Preply. I then proceeded to buy 8 more lessons. That payment for 8 lessons went through, but Preply automatically charged me for 4 more lessons (I’m assuming the original 4 lessons were reoccurring payments). This is what would help greatly: -When purchasing lessons for the first time, remind the buyer that it is a subscription service AND after the purchased lessons are completed, give them the option to continue with the service, change the amount of lessons or to discontinue. Do so in a timely fashion. -Stop asking while in the middle of a subscription cycle if they would want to add more lessons. This has the potential to confuse the buyer. For example, is it adding more lessons to the current cycle or is it extending the cycle after the initial is over? -Make sure the buyer understands what he/she is getting and be CLEAR about it. Explain it to the customer before they pay for it. -Customer service needs to be better. You can’t talk to a rep on the phone and the messages you send to them on chat state that it can take up to 2 HOURS to get a response back. Once again, I love the service that Preply provides. The process of payment is just needs major improvements as well as transparency. It’s not customer friendly..One Life, One Love, One KingVersion: 6.30.0

My Preply ReviewWell Preply is great for learning with private teachers for any subject and good prices i've had a wonderful experience on preply amazing however preply i strongly agree can use a few changes Like the 12 hour policy it should be whenever because nobody is perfect and things happen but we should not lose our money to lessons we cannot make due to different circumstances i've talked to the preply team a few times and they've always been able to help or are too lazy to want to help also i'm a student these lessons are expensive and i only get a few once a week and i barely get preply credit as it is to help pay for these because these are classes i do dont have a option to at school due to this this is why i use preply however i love preply i recommend it but the 12 hours policy needs to go.Sasha studentVersion: 6.70.0

This website changed my lifeBecause of this website/app, I not only found a wonderful tutor, but also made a new friend across the world! and if you would have told me a year ago that I would be attending this tutor's wedding, all because we got to know each other through our lessons on Preply, I wouldn't have believed you. now 2 of my friends are learning different languages with their own tutors & we meet to show each other what we've learned- it's simply the best. the passion I have for learning languages now shocks me. you'd think this was a paid ad with how highly I speak of this website, but seriously, give it a chance. so many different things to learn, so many tutors, so many opportunities to get better at something, talk to new people, & make new friends..Artist gurlVersion: 6.44.0

Preply Helped Me Enjoy Learning A New LanguageI really struggled learning language in school because they went through the units so quickly and were focused on getting you to pass the test over understanding the material. It made me feel like I wasn’t capable of learning a language. However preply has given me an affordable way to learn a language at my own speed and learning needs. I feel incredibly empowered after my sessions and I feel like I am actually understanding Korean instead of struggling to keep up in a class. This is allowing me to learn more about my partners culture and connect with their family. I don’t mean to sound dramatic but preply is changing my life for the better and I really can’t say that about any other app I have ever used. Huge thanks to the developers and instructors!.JusthaleyVersion: 5.2.1

David B.Carlo has been my instructor on Preply for the past several months. He is an excellent instructor. He is patient and kind. He is able to adroitly shift from basic questions about vocabulary and useful phrases, to complex grammar, to topics such as Italian history and literature. I have progressed, thanks to Carlo, from almost no competence in Italian to regular conversations with him in Italian. While in Italy this fall, Carlo was extremely helpful, giving travel advice and continued help with my spoken Italian. He is very well-organized and prepares interesting lessons on day-to- day users of Italian. His English is excellent, so that if you know little or no Italian, there is no problem whatsoever with communication in English. I highly recommend Carlo and would be happy to answer questions about the lessons I have had thus far..Pan BakVersion: 3.12.0

My Russian Teacher is a incredibleKatrina Z speaks Russian beautifully. She started by carefully considering my goals and tastes and every lesson takes me further in direction O want to go. She incorporates challenging grammatical content, fascinating cultural notes and through it all encourages encourages me by seeming genuinely excited to be turning on so many lights for me. On the one hand she ambitious like me, but at the same time she makes grammar drills, reading and listening assignments fit my needs and my sense or fun. She corrects me without ever being condescending treats my errors opportunities to improve. I’m sure she’s decades younger than I, but in our lessons I feel like I have a kind attentive (not to mention drop dead gorgeous) Mamochka. I woke up this morning for my lesson and told myself «Мне очень повезло», (“I’m very lucky”) with such a teacher..Grandma AmandaVersion: 3.2.3

ScamThey deactivated my profile without any warning. I had 20 unused lessons worth $100, and they never refunded my money. This is the second time they have done this to me. Both times, they claimed I violated their rules, but when I asked which rule I supposedly broke, they refused to tell me and said I could not dispute their decision. The first time, I thought maybe it was my mistake, so I created a new profile. But after a few weeks, they did the exact same thing again. It’s becoming clear that this is their strategy—close accounts, keep the money, and provide no explanation. They do the same thing to tutors. They close their accounts without warning, give no reason, and take all their earnings. It’s a scam. Be careful..Aaqib2niceVersion: 6.102.1

Difficult to Trust this platformWhen you end a session early, there's probably a reason. The poorly constructed dialog gives you barely a handful of reasons, none of which include "tutor did not turn up". That is just a single one of numerous frustrating problems with this app. Just means that the customer in this app ends up being the one doing all the running around trying to make sure they get their lesson, or the money back. Preply happily leaves that work for you, the paying student to address. But bugs are bugs, they will get fixed, so what’s the problem? Well, these “bugs” seem to follow a pattern, they all fail in favor of Preply getting money, and that’s about the only thing that’s guaranteed. Lessons expire within a month, and trying to switch from a schedule to an ad-how mode… nope—can’t do that. Softly forcing you to forfeit your money. Only option is to cancel your tutor, then back into running around more —explain to them why you did so, then start booking sessions again. Money management and the calendar aren’t well implemented, frustrating at best. But let’s focus on the real issue —poor software is forgivable, developers will read customer feedback and address them, but setting up traps and forcing money extraction is a betrayal of trust..HaxamaneshVersion: 6.6.0

A godsend!I am so happy that I came across PrePly! I discovered it from an Instagram ad a little more than a year ago and I wish that I had found this platform far earlier. I took four years of Spanish classes in university, and my Spanish improved so much faster with the tutors on PrePly than it did over the course of those four years. Now, I am close to a year mark of taking Chinese classes through PrePly, and am 10 lessons in to French classes via tutors on the platform. I am always recommending this app to anyone who is interested in learning a different language. Finding excellent private tutors for very reasonable prices is a godsend. I love love love this platform. I only wish that I had found it years ago!.SpanishChineseFrenchStudentVersion: 5.16.0

So many lesson cancellationsI like the idea of the app and when it works as intended, it’s great. You can connect with amazing people from around the world and learn not only the language, but also about their culture. You can’t beat learning from a native speaker! Now onto the bad. Of eight one hour lessons I’ve scheduled, I’ve had five cancelled. (this is between three different tutors) Now I understand that life happens and things come up. But at over 50% cancellation rate, I have to believe that this has to be a common thing. When I’m only doing one session a week, having to go two weeks without a lesson really slows the learning. One had their house flood. The next wasn’t feeling well. (that was a two hour session). The next cancelled the very first session due to their power going out. Then cancelled the third lesson for unstated reason by that same tutor. I’m not saying that they’re lying, but I have to wonder if my luck is really bad but or if cancellations are common on this platform. So I think as an incentive to dissuade tutors from cancelling willy-nilly, they should introduce a penalty. Perhaps lessons that get rescheduled get a 50% discount for the student. That means the tutor gets half of what they would have had they not rescheduled. They still get paid but it should dissuade them from cancelling often. I can’t think of any other way to fix this issue. Banning tutors for several skipped lessons I think is too extreme because things CAN happen that seem to defy statistics. But without a reason to avoid cancellations, tutors will make a wide open broad schedule and then they’ll just cancel as they need at the student’s expense..5kyVersion: 3.2.4

Perfect tutorI recently started with Daisy as my tutor before my family, and I travel to Holland. She speaks English so comfortably that she is able to understand everything that I am saying, anticipate many of my questions, and set up for exactly what I needed to learn. She makes the lessons progress so quickly that I feel like she hasn’t even spent an hour with me, but only a few minutes. Every lesson is so well planned for me personally that it just works out beautifully. I think she will be ideal for anyone who is traveling to Holland for business or pleasure. She works well for families as well as for individuals. Absolutely an amazing tutor. I cannot recommend her highly enough..Ranger@Version: 5.10.0

Preply RedeemedPreply customer support in the end saved the day. I thought they were going to abandoned their customer service for money but they didn’t. The company values there customer and values person comments when it comes to their service. They took care of me in the end when I needed support and complained on apple reviews about a cancellation of a subscription I didn’t even know I had. Their support team reached out to me via through email and They refunded me the amount I lost and helped me through the thick and thin. Updated my review from 1 star to 4 star because it meant allot to me that this company did that for me and I appreciate them taking care me and will continue on to learn through Preply as my favorite app..XXKingOfAcesXxVersion: 6.72.0

Bait and switch techniquesWriting five stars so my review goes to the top. The thing that I don’t like is the bait and switch techniques used where the price advertised is not the price reflected at checkout. I have reported it for days with no help. The price displayed online on my laptop is also different than the app. I hope someone helps me soon and resolved this issue because as a customer who has spent a lot of money, I would like to have a fair and honest sales transaction. I also think the tutors should be paid for the trial lessons since they are charging us. The trial lesson price displayed on the profile, has been different at checkout..Jamila LoubrielVersion: 6.11.0

Affordable, user-friendly, personalized tutoring — THIS IS NOT YOUR AVERAGE LANGUAGE APPFor me this has been a better experience than my university class on campus, and better than any language app or learning by platform I’ve tried. I have tried Duolingo, I’ve tried in-person classes. Nothing compares to Preply. For the amount you’re paying, the flexibility of scheduling and the control of who you learn from and how is just unlike anything I’ve found thus far. It’s as if you’re taking a personal language tutoring class but for a very affordable price. Finally I’m going to learn this language because I can afford to use the tutor a lot! THANK YOU TO PREPLY.Hannah FurrVersion: 6.5.0

AwesomeSmooth interface, easy to use, great staff, huge selection of teachers and price ranges. HIGHLY RECOMMENDED..IfzkhxhcjcjVersion: 3.2.4

Strongly recommendedDavid is very professional, knowledgeable, rich experience, friendly, creative, resourceful and inspiring acting teacher. I never changed my acting teacher since I joined Preply..去哪儿客户Version: 6.42.1

Arslan has been very helpfulArslan has been a wonderful teacher and has helped my son Tyler immensely! He is very patient and helpful and Tyler has a much better understanding of the math concepts he has been learning. I appreciate that he helps to make the lesson enjoyable for Tyler as well. He was recommended to me by a friend and we have not been disappointed..ShawnabartVersion: 6.48.0

ReviewSehr gut. Ich habe keine Probleme mit meinem Lehrer. Er ist so nett..Krish KarVersion: 6.126.0

JaponaisToujours aussi agréable les cours 🤗 Kanae-san est super gentille, ont travaille fort ensemble, j’ai du fun 😁.Sony1919Version: 6.118.1

Fun!I actually mismatched, but it was a beautiful mismatch because the gentleman that I met was absolutely fantastic. I’ll definitely be trying out more..TurdableVersion: 6.112.0

Customer service is horribleThe tutors are great and helpful but the lack of customer service is horrible. They don’t provide any helpful resources when issues arise and always want to close the chats to end the conversation instead of providing a solution or understanding..Nicole8189Version: 6.113.1

Amazing and great pricingI love this app! I found a great tutor in Japan and the system is easy to use even with time change . I am already making big gains in my speaking and reading which was hard to do on my own ..Beaker kittVersion: 6.110.0

The best way to improve speakingFinding tutor on Preply is the best thing for practicing expression skills in a friendly environment. The only thing I a bit uncomfortable with is that payment for the first class is not going to tutor. Sometimes I want to take 5-10 lessons and it feels unfair..M.sharhanVersion: 6.109.1

Great resource for learning languages! ⭐️I love the app. Easy to navigate and if you need answers to your questions, support is just within the app. As for tutors, lots of choices and flexible with any changes. Feedbacks are well received! 100% recommend!.Zyll ✨Version: 6.104.0

Not badI really like my tutor on Preply, and for the most part the app is good. I find the messaging can glitch out a lot - new messages sometimes don’t show up until I close and restart the app, even though I received a notification. Renewing my subscription caused the app to freeze and it took several hours for the transaction to go through - with the time difference between my tutor and I this caused me to miss out on my preferred scheduling times. However our video calls have had no problems at all..MothwmnVersion: 6.108.0

🙂🙂🙂😉😉🤩🤩🤩🤩I love it but it glitches and says I can do a lesson when it’s not the right day . Other than that it’s great.😇😝😜🤪🙃🙂😊Version: 6.106.0

Loving the Speaking Practice!I studied Japanese 30 years ago and was so nervous to come back to it; however, it has been so much fun! I have been so impressed with how quickly I remember so much just by speaking twice a week with a lovely tutor who is fun and engaging. I have tried studying on my own but can retain nothing and I actually feel like this is sticking - I am able to find the language in there, somehow! Thanks Preply for forcing me to commit to 2 days a week. I am loving it!.Analise OVersion: 6.101.0

A lot of annoying notificationsI have turned off all possible notifications. Still receive push notifications to buy more classes or to learn something. It’s really annoying. Forces me just to turn off push in settings per app, but I do want to receive a reminder when the class is starting..Cookies_runVersion: 6.103.0

Ma mauvaise experienceC'est une plate forme pour faire l'argent seulement. Même les tuteurs le savent. Lorsque vous achetez un cours , vous avez un temps limité pour les utiliser et si vous tomber sur un tuteur mal honnête, il va annuler vos cours et vous allez perdre votre temps ... de plus j'ai essayé de me faire donner plus de temps mais la plat forme refuse. De plus, attention, il renouvelle votre abonnement automatiquement alors il faut l'arrêter avant que vous perder votre argent. Si vous annuler moins de 24 h vous perder votre cours mais les tuteurs peuvent annuler dernière minute et vous avez moins de temps pour prendre vos cours. Très mauvais..سارة 🌻🦋Version: 6.98.0

Amazing AppGreat teachers and easy to follow classes! Highly recommend.ПиретVersion: 6.97.1

Amazing!Preply has been amazing in helping my son improve his English! The tutors are professional, patient, and engaging. Thanks to their guidance, my 12-year-old has gained confidence in speaking and understanding English. We are very happy with the progress and highly recommend Preply..RaisonophileVersion: 6.94.1

Amazing App!Super easy app to maneuver through and use. The subscription platform was concerning at first but honestly it keeps me on track and accountable for my learning. As long as you schedule your sessions before your monthly renewal date, you won’t lose any lessons. My tutor is incredible and I am so thankful for her..SammyTor41Version: 6.90.0

Excellent flatform for language learningPreply shows great respect to every student and tutor on the platform. Whenever I encounter a problem I can't solve, the support team always responds promptly and patiently guides me through each step, resolving the issue quickly. I'm very glad to have joined Preply. Thank you, Preply, for providing such an excellent platform..小笨笨虫JoyVersion: 6.83.1

I can’t send a message to support teamI want to write about refund,but I always getting a mistake when clicking on the button to connect with customer support.Георг17Version: 6.85.0

Expensive, inflexibleGreat to connect and speak with a human, so much better than that Duolingo waste of time! But, I did not like the package I was forced into. I wanted 12 lessons, but they make you take them in one month, which is just too short a period and super hard to actually dedicate time between 3 lessons a week to make progress. I just ended up frustrated and it was an exorbitantly expensive lesson to learn. The instructor was great, no issues there, just don’t like their pressure sales tactics..BTBrulzVersion: 6.83.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.127.0

Preply - Language Learning App Negative Reviews

Worst app1.) app closes whenever you lose service 2.) overall construction is really eccentric. It’s hard to do basic things like copy and paste. 3.) whenever the app closes and you lose service and if you are reading something in the chatroom, you have to scroll all the way back and find it when you get service. totally ruins your learning flow. 4.) you can’t just buy one lesson. I’ve had 20+ lessons with one teacher and I need just one more before the langauge test I have coming up, but I have to spend $100+ to get a minimum of 6 lessons. 5.) they keep updating it and changing everything to make things worse. PLEASE JUST GO BASIC. I’ve mis-scheduled things more than once due to their “innovations.” The team must feel really smart and accomplished, but really they’re just making things unnecessarily complicated. Why can’t it be basic? Why do you have to change everything? 6.) again, the interface is just garbage. They really need to hire a basic software engineering team to clean it up. It’s atrocious. After studying with my teacher for 8 months, I’m just going to call it quits because this app is atrocious. 7.) you have to listen to audio files from front to back. you can’t skip to the middle if there is a word you don’t understand. this is very irritating considering many files are 3+ minutes long. UPDATE: took an aptitude test. after taking the test (15 mins), it has me login, and then the results disappear. I’d have to take it again. ASDGLAKGDSHAL this app drives me crazy..TictactroyVersion: 6.16.0

Just Another App Trying to Make You SubscribeThis company won’t sell packages of classes that you can use indefinitely. Maybe one week you want to do 3 classes if the instructor is available but other weeks two or one class. With a package you could do that but instead you have subscribe to a set number of classes per week. My entire homeschool network declined due to this philosophy of having to manage your billing if you need more or go on a vacation. They should have a credit system where you buy credits that can be used for any teacher or class and sell packages of those credits at discounts to those who buy larger packages. People want the flexibility of learning online but this app could do better. You can tell they approach this service from a profit maximization perspective rather than customer satisfaction standpoint. It is better to support companies you know care about their customers not just money. The money comes if you take care of customers needs. Then they lied to us about the billing. They told us our account was a subscription only account. I used customer support and told them I was ready to delete my account and get the package type of account and after much back and forth trying to convince me why I should want subscriptions she finally gave up and told me there are no package accounts possible. Two hours of time wasted when they could have just said only subscriptions. They teachers and format work as expected. Our teacher we tried was awesome but I am thinking it is just a case by case experience. Thank you..MontanaFam406Version: 5.8.0

Do not use this appWe’ve had a terrible experience. We started with an amazing tutor that within a few weeks told us he was going to another app because preply does not treat their tutors well or supply enough students for them. My son was very disappointed but we were told to get another tutor which we did then he quit as well and went to another app and then a third tutor. Each of the tutors was wonderful but didn’t want to stay on Preply.I have politely asked numerous times to have a refund since this is not acceptable that we’ve had to change 3 tutors within two months. My son was excited to take Spanish but now after having to be bumped around so many times he has lost interest. Now I’m still stuck with Preply having my money and not giving me a refund. They kept advertising us to buy one of their packages which I bought their best and biggest package spending a lot of money. We started with another language app called a italkie and we’ve had the same tutor for the past month and he’s wonderful and told us that many of the tutors he knows don’t work with Preply because they don’t provide students for their tutors and don’t have a good system for the tutors. It’s frustrating because it’s not our fault so we should get a refund stay away from this app. They sucked me in by enticing me with a price deal if I bought a big package which I did and now I’m stuck with them having my money..Gloria3009Version: 3.3.3

Disappointed as a teacherI’ve taught with Preply for nearly three years. I think the platform is great and customer service is usually quite helpful…They take a percentage from teachers because they of course help you find students and need to pay for running the company. So I totally get that…For my first two years there were no fees when withdrawing funds from my account but over the summer fees were introduced and this has been devastating. Fees seem to run from about 5-10% depending on which option you choose. So essentially it’s a been a fat pay cut for teachers…In the past I would send former students of mine from China to Preply when they wanted to continue their lessons after I left China, and I didn’t mind giving Preply a percentage because of the convenience. But now with the added fees to withdrawal, it’s not worth it for me…So I will continue to teach my students on Preply, but when I have a former student contact me to resume classes I won’t send them to Preply. I will arrange the classes on my own, because the fees are too high…You would think there’s a way Preply could help out the teachers a little more. Maybe a direct deposit to our bank to avoid the fees? Something…I hope they can find a way to resolve this. Otherwise they’re losing potential students because I will no longer send students I have taught in person to Preply..Drummer4uva72894Version: 4.9.0

Unjustified tutor account suspensionI used to be a tutor on Preply for the last one year. I worked so hard to rank my profile to the top, never missed a lesson, compromised on lesson prices, used to take lessons at 3am, 4 am and after all this I became a super tutor and ranked my profile to first position. Everything was going good until last week. On September 5, out of no where I received their text that my profile has been suspended with the allegations of money laundering and payment policy violation or some fraudulent activity. Unfortunately in this whole year I withdrew only little amounts and major chunk was still in my wallet. Now there is a huge amount of money stuck in my wallet that they refused to release in addition to the permanent suspension of my profile. They even didn't give me any warning or chance of appeal. They discontinued the communication and are not responding to my emails or texts in support chat. Isn't this unethical and illegal too? You take hefty commissions of 33% of the lesson price and do not even pay for the trial lesson and in return you are treating the tutors like this? I am so frustrated on this unprofessional and disgusting behavior from preply. This proves preply to be a fraudulent company based in Ukraine with no support. I recommend every one to help me get my account back and recover my hard earned money. PS: I Iive in Pakistan that is an underdeveloped country with no rules and regulations. Why would I someone launder their money from US, UK, Luxemberg and other highy developed countries to a country like Pakistan. Does this make any sense?.Jahanzaib015Version: 6.39.0

Inefficient customer serviceI initially started using Preply in the summer of 2020. Found a great tutor. I got a new phone and for some reason Preply couldn’t assist in helping me reset the password for the account actually told me I never had an account. I had to give them My cc info for them to find that what I had been saying was true. I then signed up again with my Apple ID added $50 with the tutor whom I like. After a class I went to register more classes and the system is saying again that it doesn’t recognize my info. Which means I don’t have access to my money. Julia had been in contact but there has been no follow up since Friday when I initially reached out. Very frustrating bc I don’t want to lose my money that I added nor do I want to lose my connection with the tutor. Still waiting to hear from them. Very poor system if every time I’m done with a class I’ll Never be able to access it again from my phone- the same place I signed up for the service through an app. I’m Just not sure what’s going on but I know I have money in their system and can’t access it and I want my money back. Apparently their platform isn’t gonna work for me. NEED SOMEONE TO RECTIFY THIS ASAP! -thanks.Kwills2xVersion: 3.3.15

Used to love, but now feels scammyI used to love this app but they changed a lot of policies. Some helped and some didn’t. However, A few of the policies now make it very difficult if you have a busy schedule. I bought 6 lesson pack and wasn’t able to use it even after rolling over (which you’re limited to one time and then the lessons expire and they take your money), but then they wouldn’t refund me because it was over 28 days ago. The thing is, you don’t get alerted until it’s too late about these policies. Now I’m out almost 100$ and the customer service is laughably bad. They just say sorry but you should block off a time and then reschedule when you’re able to come. Essentially screwing the tutors because you have to block time off THEIR schedule that you don’t intend to use, just to keep the lessons from expiring. How bad for the tutor and customer, but not Preply. Go somewhere else, it’s not worth the hassle and them trying to make money over actually having an honest policies that help both parties and not just themselves. Sheesh. Hope y’all enjoy the money..Piper-MarieVersion: 6.18.0

Shady Business, Terrible Customer ServiceRead this closely, it's important to understand so that you don't waste your hard-earned money. They sell their tutoring via subscription, NOT per lesson (your hours of lessons are bundled into a single purchase and your subscription is many times more expensive than a single lesson). Let's say you use just one of those hours and are unhappy with Preply... they will NOT refund you for your remaining hours under any circumstances. I'm not the only one whose stated this as a problem, check their other reviews. I encourage you to think long and hard before giving a single cent to this company. Their cancellation/rescheduling policy is also set-up in the business's best interest and NOT the student's (my tutor and I lost a few hours because of this). My tutor was phenomenal, but the Preply platform is ruthless when it comes to taking all your money. Maybe you're cool with or used to a business working like this, but there are more caring/considerate options out there. I'm not saying don't use Preply, just know what you're getting into before you give them your money..Anu TrigramVersion: 4.9.0

If so happen the tutor is no longer available, no refundI’ve been use Preply for a few years now. The tutors are great. But the customers from this portal become so bad! They DO NOT CARE! When my son’s previous tutor quit, I had 48 hours left in the account, but I was told I won’t be able to get part of the refund because the purchase was made 3 months ago, and I can only transfer. But 8 hours out 48 are no good, because those are from advance payments discount. So I ended up paid for fees again and the class was canceled by the representative without notice and lost 8 hours (even though I made the advance payments) It’s disappointing not only they didn’t make the progress easy but take advantage of customer. Because they know there’s nothing you can do. You won’t hire a lawyer for small things like this. I will probably keep use the portal because the nice teachers. But I will not recommend it to my friends anymore. When you start and refill, need to think twice. If you can’t finish the classes in 3 months, you need to know you won’t get the money back..YuyucoffeeVersion: 5.16.0

Absolutely awful customer service and appThe app constantly makes me pay for more than my monthly subscription. Tutors constantly move forward their classes to the next month which means I do not get the class that I paid for and the next month I am paying again for the sub subscription for that month. When I talk to their customer service to get a refund, they refuse to give me the refund even though this has been happening for months on end when I told them I have a balance of nine classes left around $160. they still refused to give me my money back and said I should just schedule classes. The only problem with that is the Tutor only has certain number of classes in a week and is not able to do any more classes to get my money back and they won’t let me delay the subscription so that I can actually use the money that already is in the system so basically again and again they try and con you to spending more money absolutely awful up many many better ones out there would suggest you never ever start this app..Najma2312Version: 6.106.0

Unusable at all1. You’ll keep putting more and more money into Preply because of its stupid trial and subscription system. You can’t check your balance in a normal way — you have to find it through a very technical process hidden in an barely noticeable corner like more payment settings. You have to buy at least 4 lessons once and you have to schedule them in 28 days or your money will be wasted. You will be charged automatically for your subscription and you have to subscribe to your tutor or you can’t take lessons at all. 2. You can see some tutor’s introduction videos and can’t see others’. Sometimes you can see their videos and sometimes you can’t see the same tutor’s videos which you are able to see before. Customer service will only ask you to share a screenshot and then show a video and then show more, because he doesn’t know the solution and is just replying to keep the conversation going. Besides, why should I show all these and ask so many questions only to get a look at a tutor’s introduction video?.Y85897Version: 6.124.0

Dishonest company; steals money from studentsAfter giving preply money for several years, I decided to stop because of some issues. 1: Their teachers have asked me to cancel classes and when I do, I have to pay for that. It’s irresponsible for teachers to want to cancel last minute and even though I have messages from the tutor asking me to cancel, I was still at fault. Lesson learned. 2: Tutors can schedule lessons whilst student sleeps. I’ve had multiple lessons scheduled without my knowing and when I wake up, it’s a missed lesson and I’m out that money. I’ve decided to give my tutors a low rating given the circumstances. Preply has deleted my reviews. They usually prefer 5 star reviews for tutors. This causes an issue because when they are truly unreliable, students lose out on time and money. Fortunately, the hundreds of dollars I had invested were refunded to me, besides the “canceled” classes. I will no longer be supporting a corrupt company that doesn’t even allow students to rate their teachers. You are doing a disservice to yourself and others..JustmyopinionthxVersion: 6.116.1

Bad UI/UX design & low quality tutor pool makes for subpar experience.The app and website often have buttons that don’t work and particularly with the app it is really ridiculously hard to filter for the language you want to be tutored in. You would think a company whose job is to connect people with tutors would make them easier to find. In addition the tutor quality is weak and so it makes it hard to find qualified tutors. Sure anyone who is a native speaker can have conversations in their language but having a bare minimum certification requirement would greatly increase the credibility in their tutoring pool. If Preply wants to just take its clients money without concern about their education then I get it, but if they actually care about clients learning then they should do better. Additionally it’s clear the company does not do tutor development as the quality among tutors varies immensely and there’s no standards for post session reports or even in their lessons. These are very simple but impactful systems that are lacking. All in all, Preply is like Craigslist for tutors..NellBelle-0kayVersion: 3.3.12

Absolutely awful platform with terrible customer service—use iTalki insteadIt’s hard to put in words how poorly run this platform is. The entire business model is focused on getting you to sign up for an expensive subscription that is nearly impossible to change or stop. You pay for a set number of hours over a 4-week period, and if you don’t use the hours that you paid for (for example, if you take a vacation and ask the tutor to cancel for a week), Preply does not let you carry over those hours into the next cycle. You cannot change your subscription on demand; you are required to contact someone from customer support, which is a mind-numbing adventure in itself. First, customer service takes you to a bot system that never actually addresses your request, and then when you ask to speak to a person, it usually takes days—sometimes weeks—to get someone to respond (they always say “someone typically responds within 3 hours” but that’s never actually the case). When someone does actually respond, the problem rarely gets resolved on the first pass, requiring multiple bot-to-waiting-period-to-incompetent-person cycles before you can actually get your situation addressed. By the time that happens, you’ve probably already been charged for the next subscription cycle that you were trying to address in the first place. You’ve lost the hours you paid for—and worst of all, the money that you paid (the hours that you bought for a specific tutor but never used) doesn’t go to the tutor: ALL of it is kept by Preply. The tutor is kept completely in the dark about all of this. Preply’s entire business model is design to exploit the consumer with a difficult-to-stop subscriptions that threaten non-delivery of the services that you paid for without compensating the actual service provide: the tutor. Just an absolutely awful experience. Highly recommend that you use iTalki instead. Far simpler platform that very simply delivers what you actually paid for..AaaaasinVersion: 3.3.20

Dishonest business practicesI have been taking lessons on Preply since 2020 and have seen a gradual deterioration. First, the lessons were shortened from one hour to 50 minutes while the price remained the same. As the site grew, the vetting process got substandard, resulting in fewer and fewer qualified teachers. Recently, I had a teacher who was smoking during the lesson. Another one was drunk or stoned and kept falling asleep. I discovered that they don’t pay anything to their tutors for the trial lessons — it seems grossly unfair. The last straw that led me to cancel my account was when my teacher rescheduled a lesson overnight, to a time when I was unavailable, and I could not move it because it was less than 12 hours before the class. I canceled the lesson but still got charged, even though it wasn’t my fault at all. Also, there is no such thing as a refund on your outstanding balance if you want to cancel, according to Preply. Instead, they tell you to use your balance to find another teacher..Pas-ce-soirVersion: 6.43.0

DisappointedTerrible app. To be fair everything was fine at first. It was convenient and enjoyable while I was working with my tutor. Then I decided to take a break. I had an active automatic subscription and prepaid lessons. I asked for a refund and was told it was not possible. The support experience was one of the worst I have ever had. The support agent was clearly a real person not a bot. She read my messages and did not respond for about 30 minutes while every message showed as read. After that she sent a generic scripted reply and said the only option was to freeze my lessons for one month. Be very careful when renewing or purchasing lessons because getting your money back is extremely difficult. I do not understand how a company that seems so reasonable at first can have such serious issues with customer refunds. I am extremely disappointed and after this experience I do not plan to use this app again. Absolutely awful..StepanMSVersion: 6.110.0

Deceptive subscription policy and poor customer supportFirst, a warning, Preply will “expire” lessons from your subscription if you do not book them all. They will only “roll-over” 25% of any remaining lessons you have and will pocket the rest. Book all of your lessons out and push your subscription renewal date as far out as you need to. Their poorly designed web and app interface will not make this easy. I learned the hard way - they had no interest in correcting this when I sought help. Relatedly, make sure you pay close attention to cancellation times and when you can actually schedule your lessons because Preply’s website, calendar, and subscriptions are not intuitive and amateurish. When customer services does get to your issue they clearly aren’t incentivized to help you. In my experience they tried to push their issues off to the customer or the tutor in my experience..ZennkennVersion: 6.16.0

Needs much workThe app is mostly useless for teachers bc it lacks the following features: - editing your schedule (currently you can only schedule lessons for some students but you cannot schedule time off) - seeing your earnings and earning history - cashing out - seeing how much each student pays - editing prices for individual students - editing your profile, your pricing or anything else really. - filtering messages For me, it is crucial to be able to add time off to my calendar in the app bc students can book lessons however and whenever they like without the teacher’s approval as long as that time is “free” in the schedule. I need to be able to add time off to my schedule on the go so that students don’t add a lesson when my schedule changes randomly during the day. Otherwise, I risk upsetting the student or being punished by preply for canceling a lesson. Sorry to the devs for the harsh rating but i need you to understand how important it is for the app to allow teachers to edit their schedule more freely on the go. Next to the messaging function that is the most important function to me. It is also important for me to see who pays how much bc i can prioritize my time accordingly. Message filtering would also help (filter by pricing and unread messages) My students have complained about not being able to take their proficiency exams on the app too..AnamibisousVersion: 6.10.0

CreditsI really like the app, but if you buy credits and you don’t use them within a month, they take them from you. I think I just lost $80. I don’t remember the exact amount that I paid last month, because it’s all gone! So in this regard, it feels like my money is being stolen. I hope they change this feature. If I find a similar app that doesn’t do this, I’ll probably try that one instead. I also don’t like that I have to subscribe to regular sessions with someone and pay for an entire month in advance before I can even see that person’s schedule. Then, if I find out that their schedule doesn’t match up with mine, I have to search for another tutor whose schedule works with mine. If I don’t find that tutor in time, they will again take my money. I originally gave this app 3 stars… but now that I think about it, I will give it 2 simply because I value good ethics..AngeloRWilliamsVersion: 6.47.0

Sneaky Hidden PolicyThere website and app says that there’s a free replacement or refund option for a trial lesson so if your unhappy with the tutor you can get your money back or a trial replacement and try another tutor. However what they don’t tell you until much later is that if you choose the trial replacement option you only get 2 free trials and they don’t tell you until you’ve used your free trials which is very sneaky. They’re response so that is that there’s an article with this information however you have to menu dive past 4 sub sections to reach it on the very bottom of the sub section. It’s very hidden and very sneaky on there behalf and 2 of the agents apologized for the Inconvenience, however apologize doesn’t solve anything they need to change that and make it known to their customers before they use up there trial lesson replacements that they only get 2..KingAndrayVersion: 6.35.0

Preply Doesn’t Protect Students or Honest ReviewsAs a new student on Preply, I had a deeply disappointing experience. I worked closely with a tutor from the very beginning. I was one of her first students and took lessons consistently while she was still charging her lower rate. But after she gained popularity and raised her prices, she asked me to cancel my lessons. She told me she was taking a break from Preply for personal reasons and might not even return to the platform, and advised me to find a new tutor. Meanwhile, she continued teaching on Preply and accepting new students at her higher rate. I left a review to share my experience, one that was fair, respectful, and fully within Preply’s review guidelines. I did not attack her character. I simply stated what happened. In response, my tutor posted a reply that included unnecessary personal information about her life. She then had Preply remove the entire review thread, which I believe was because it lowered her overall rating on her profile. When I contacted Preply, they said the review was removed due to too much personal information, but that content came from her, not me. I explained that if anything needed to be edited or removed, it should have been her response, not my original review. Still, Preply deleted the entire thread, including my honest, guideline-compliant review, and offered no resolution. This is how Preply treats new students. Even when a tutor abruptly ends your lessons, there’s no accountability or support. And when you try to leave an honest, respectful review, Preply doesn’t protect your voice. I won’t be using this platform again..Mcd5643Version: 6.80.0

Frustrating subscription model. The system took away the joy of learning.I want to share my honest experience with Preply for anyone considering joining. On the positive side, I was very happy with my teacher. She was kind, professional, and made learning enjoyable. That part of the experience meant a lot to me, and it’s actually the reason I stayed as long as I did. However, the subscription system is what made me stop. The 28-day automatic renewal creates pressure rather than allowing learning to feel natural and enjoyable. For someone like me, who is learning a language as a meaningful addition to life and not as an obligation, this structure felt restrictive and stressful. I canceled my subscription because I didn’t want to be automatically charged, and unfortunately, that also meant I could no longer continue with the same teacher I genuinely appreciated. That part is disappointing, because the system ends up separating students from teachers they connect with. I understand the idea of encouraging consistency, but learning should feel engaging and flexible, not forced. For me, that balance wasn’t there. If you prefer a structured, subscription-based approach, Preply might work well for you. But if you’re someone who wants flexibility and a more relaxed pace, it’s something to think about before joining..Sunrise2537Version: 6.121.0

Deceitful and DeceptiveThese people have very dishonest and deceitful business practices. First they signed me up for automatic refills without ever notifying me. After getting automatically charged I finally found a way to turn that off. Next, I signed up for additional hours and I was sent an email saying I had not completed the transaction. I went back and repurchased the additional hours and then they charged me twice! I was not able to get this fixed because you can’t call them and they don’t respond to electronic communications. Now my tutor has quit Preply but they still charge me for a weekly lesson which obviously doesn’t happen because there is no tutor. Once again they won’t accept calls and they won’t respond to my issues through their app. Now I’m going to have to go through my credit card company to fight these charges. What a hassle! Don’t use this app..Bjm229Version: 3.3.24

Weird payment plansThe app locks you into a specific payment plan that you can’t change. It RECOMMENDED that I do 3 lessons/week for one month so I selected that plan. Life happens and this was not working for me. When I tried changing my plan, I could only change it for the NEXT billing cycle. Which means that all the lessons I can’t use are just going to expire and I paid extra for no reason..MyroomisthecolourblueVersion: 6.118.1

Bad Customer Service and a tricky terms to trap youI'll start by saying the tutors are pretty OK most of the time. But the customer service is awful and they purposely make the programming difficult so that they make as much money as possible by forcing you into subscriptions and prevent preventing you from refunds. I I tried working with them for several months and at first when technical difficulties arrised that caused me to miss my classes I let it slide but over the course of several months it kept happening and now I'm out of pocket. Do not try this program unless you want to be stuck in it endlessly.._guapito_Version: 6.104.0

MalhonnêteIls donnent un prix à l’essai et augmentent le prix une fois tu prends l’abonnement En plus, ils refusent de rembourser après avoir annulé l’abonnement.SanaaachVersion: 6.127.0

Good Idea, but doesnt work as expectedI’ve been on this app for over 1 year now, and I’ve been with a handful of Spanish teachers. And to be honest with you guys, it’s impossible to find a tutor that actually suits your needs and this app can be a very frustrating experience. The idea of the app is solid, however, so many things i’m not happy with. 1) The reason why it’s impossible to find a good tutor on this platform is because people here feel too bad to leave a bad review for the teacher, and some horrible teachers have average 5.0 reviews and you go on their classes and you realise that u just wasted your time. 2) The lack of professional tutors here is real. I’ve never come across teacher who would be upfront with me and my expectations, make a detailed plan and actually go step by step with it. Most of the time they’d be like “yea sure, I’ll be able to help you 100%” but no, they don’t even specialise on your type of spanish. 3)So many tutors are late for the class, a lot of them don’t show up for the class, ask you to reschedule. being late by 5 minutes considered normal for the tutor 4) And just overall experience of this app isn’t pleasant, so many small things that could’ve been better like: proper support from preply, interface, less bugs on the platform, etc..AlexiiiwoVersion: 6.124.1

Absolutely Horrible ExperienceThe tutor messaged me 30 min before our class and she is very busy with her life and she is getting married and can’t attend the class and take a new student! What an horrible excuse! How on earth if you are so busy then why you are taking new lessons and accepting them only cancel 30 minutes before? I absolutely won’t recommend this application..UnhappyExperience123Version: 6.124.0

Why download the app???I downloaded the app bcuz i thought it would be more streamlined with my IPAD but i got a worse experience where i lost most of the features and it becomes hectic to do anything in the classrooms. i am just gonna use the web app version which has everything i need without any issue. I don't understand why are you recommending the app when you know there is less features and u don't wanna optimize for a IPad..Gaby37719Version: 6.124.0

They're gonna steal your moneyDon't trust this platform! I took a subscription for 8 sessions and after taking just three classes (the teacher canceled my classes twice and she was always late with poor connection) I decided to cancel my subscription. however, after contacting the customeer support they told me that they won't refund my money, forcing me to take more classes as the only option..RouzbehfarzinfarVersion: 6.123.0

Costumer serviceCostumer service is really bad because they never reply me and they leave without replying.NikiallboyVersion: 6.119.2

Very Frustrating Experience • Hard to Use and Poor Support • Difficult to Manage Funds • Unreliab“I found Preply very inconvenient. It’s extremely difficult to transfer funds to a different tutor. In the past, I had money on the platform, asked for a refund, and they never returned it. Overall, I can’t recommend this service. I give it one star.”.Igor PryymakVersion: 6.118.0

Shady payment optionsThey make it almost impossible to cancel with a tutor. Buttons are hidden, you have to navigate through endless screens and AI bots, no humans available. This is done intentionally, absolutely brutal user experience and shady choices being made by their team..Thomas R.M.Version: 6.117.0

RefundsI am extremely dissatisfied 🤬 with the Preply app and their system. It is very difficult to resolve any issues because you cannot speak directly with a real person, only automated agents respond. The problems remain unresolved. The payment system is very confusing, and there are automatic charges without clear warning. It is also almost impossible to get a refund. 🤬🤬🤬Overall, the whole process is very unclear and frustrating. I am very disappointed with this application and the level of customer support..JeanneLuckyVersion: 6.114.0

Worst app for learning languagesThe way they show the adv, and they are very expensive. Even if i take classes offline like going physically it would be cheaper..Anshulkr79Version: 6.113.0

Don’t subscribeI payed for 12 lessons and used 2. I then wanted to transfer to another tutor. When my renewal date came along I had 10 unscheduled lessons which suddenly disappeared. When asked about it they said it “expired” and refuse to refund me the money. Their teachers are good but I would pay for one lesson at a time. Don’t subscribe. Their subscription model is completely backwards..Nikonif23Version: 6.112.0

Subscription balanceThere is no option to get refund of remaining even if you didn't use it.Anj_uliVersion: 6.110.0

I do not recommendThe support offer is simply disgusting. Any unclear situations will be debited from your account. I've lost lessons several times and the support team hasn't been cooperative.p.s I have nothing against the teachers..OilndnsjsVersion: 6.110.0

Avis preplyÇa a l’air bien mais ça me met mal à l’aise de nous mettre en relation avec de vrais personnes.FlafloupVersion: 6.110.0

No unsubscribe buttonThese guys have no unsubscribe button shown anywhere on their app If you can’t find it like Me, just Make sure you dispute all your payments with them By hurting their credibility with the bank it will help force them to make an honest easy unsubscribe button shown..Ahuman007Version: 6.108.0

Very dissatisfiedI am very dissatisfied with their service. Twice I booked a trial lesson, twice the teachers canceled at the last minute. Even though they had good reviews, it's very disrespectful and shows Preply's lack of professionalism. I do not recommend using this app!.Hugo06000 NiceVersion: 6.108.0

Very Disappointing experienceI paid for a trial lesson on this app but unfortunately the tutor asked me reschedule as she had some emergency . I had to cancel the class which I paid for in advance that i never recieved and dint get my money back either . I tried contacting customer service to resolve the issue but the customer support page wouldn’t even load so there was no way of getting help . Overall it was a very frustrating experience especially as a first time user . highly disappointed.ReshKelakumbilVersion: 6.107.0

Good tutor. Terrible platformAs title.Booked444Version: 6.106.0

Misleading teaching quality and unfair billing systemNative speaker doesn’t mean qualified teacher. Many tutors lack real teaching skills. Sessions expire if not used within the month, and auto-payments are enabled without clear consent. Very disappointing experience..Rasha857Version: 6.104.0

It’s a SCAMOnce you attend the first class, it’s over. The subscription is deemed « used » and even if you have paid for 12 sessions and used only one, you will never see that money again..Delf091Version: 6.98.0

App is extremely slowThe app is extremely slow. It’s simply not usable..Student98126Version: 6.96.1

Never purchase a subscriptionNever purchase a tutor subscription. A tutor can tell you it’s just a convenient method of scheduling but in reality you just paid upfront for several lessons. If mid month you realize the tutor is not a good fit, you are stuck with them. Preppy won’t refund the not taken lessons even if the tutor shows up unprepared and unengaged to the lessons..Buoyant platypusVersion: 6.94.1

Really bad experience with 3 different “teachers”I did trials and memberships for the past 3 months trying to find someone to teach me Italian. Unfortunately, teachers were not on time, would cancel on me the day before and be super unprepared for the sessions, some even telling me oh I don’t know what else to ask you. Super bad app, as clearly they don’t return your money if this happens, only switch teachers but the 3 bad I tried were really bad so I wasted 300$.AlannalunaVersion: 6.93.0

VERY expensive and confusing systemPreply was a big disappointment, they charged me almost 1k in one month for 12 classes of not even 1 hour but 50min each. When I complained and got a refund they also cancelled my classes I had already paid off, I’ve heard I’m not the only one experiencing this issue, I never authorized my card to be charged without my consent and is a horrible system at least let people complete their current lessons first before taking another payment!.ManuRom3377Version: 6.85.0

Good Concept, Bad Customer ExperienceI strongly disagree with Preply’s policy of resetting unused lessons. This is not about discipline — it feels like taking away a paid service. Instead of allowing lessons to accumulate, the platform simply removes what I have already purchased. The idea of the application is great, but some important aspects are poorly designed. Because of this policy, I will not be using this platform in the future and cannot recommend it to others..Yaroslava YaroslavovnaVersion: 6.84.0

TERRIBLE APPCustomer service helpful at all.NfisoxqaxldVersion: 6.83.1

How is this better than Duolingo?You said this was better in your ad than Duolingo yet it’s only tutors not self options! Some people don’t want a tutor like that also the tutors aren’t free Duolingo has way more free options! Your advertisement is a bit misleading if I could I’d give it maybe half a star preferably no stars! 😡😡.CkeeeeeweVersion: 6.80.0

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