Adventure Lab® Customer Service

Adventure Lab® Positive Reviews

FeedbackMy muggle wife loves the adventure labs. We like how they are digital tour guides. However while doing an AL this weekend we found one of the stages out of order and we were not able to complete it. The stages were locked for chronicle order thus we could not go on. Just by chance I knew someone vaguely associated to the AL. I was able to call them directly to let them know of the problem. Please consider making a way to message the CO so you can report problems. Since we couldn’t complete the AL we could not leave a review thus no way to notify anyone. Just a suggestion. Keep up the great work!.KzooottersVersion: 1.2.26

Yellow Springs: Hidden GemWhat a great little town. I am teaching my Dad about geocaching and he is enjoying it. He isn’t very mobile so I park where he can watch me search if needed and then take pictures to show him. We enjoyed this cache but it was a bit challenging when trying to enter the answers. 1. The Legend of HA HA Pizza - I tried to enter the business name but it kept saying incorrect answers . I began to think that maybe the original business had closed but was persistent. The first name of the business on the sign ends in “ ‘s “ but I had to enter it as “ es “ in the app and then it worked! 2. Meditation - This hint showed a picture of a mural that the mural with the answer was supposed to be next to. Unfortunately, the mural that was given as a hint is now gone but again with persistence and help from a person who works nearby we found the mural with the fairies and was able to answer the question. I tried to enter the numeric number but it wanted it spelled out. 3. The Epic Book Shop - We easily found the mural but it appears that the Book Shop is now closed and now may be a vegan eatery? To answer you need to spell out the number alphabetically and then good to go. 4. A Mother’s Love - Love this mural and the answer with the next door business name was not an issue. Thanks for showing us these little gems of the town. We enjoyed it very much..Willowanne2021Version: 1.3.20

Update made it worseThe"small visual changes" made adventure labs more difficult for me to use. I have had issues where it is hard to identify where a lab is because of the change in icon size and color. Also the AL keeps reverting to a lab I had recently been working on instead of the one I choose based on my location. This is especially frustrating when I am in an area with multiple adventure labs with multiple stops that cross over. When I switch, it switches back. This also happens with the individual stages at times. I will click on one to highlight and open and it will take me back to the next suggested stage or a previously completed stage. I definitely do NOT like the small visual changes..BabynubbinsVersion: 1.30.1

Good app would like a bit more thoughThis app relies on a active data connection. If you don’t have service completing a cache can be problematic. I’ve done a couple that we’re outdoors in cell dead zones and no WiFi for miles. Luckily before reaching the next stage I got service and could enter the answer to bring up the next cache. I was lucky that there was only one obvious trail between the caches since none of the map services worked either. So it would nice if there was a way to have the app verify multiple correct answers, save them, and then upload them when service returns. I’ve created an adventure & I know that there’s no requirement to see if you have cell service as the CO. And then all cell service isn’t created equal. I understand under the covers these are different beasts from other caches, but... It would be nice to allow TBs to visit. Allow comments on individual caches, or allow comments to be made from home after the fact rather than apparently requiring comments from your phone immediately upon completion. Maybe allow pictures too..NothereeitherVersion: 1.2.13

Nice to mix in with geocachingIf you want a goal to your ambling without having to solve crazy hard puzzles or spot a micro hidden amongst dead leaves, Adventure Labs is your friend. It would especially be nice if I still had little ones. If your kid is old enough to read, they can find the answers to the questions. Anyway, the app is really good at knowing when you get close to “ground zero” and thus far, the questions are all reasonable to answer, as long as you are at the location..ReadandrunmomVersion: 1.22.0

Adventure Lab app crashingI was excited to get my first Lab Cache on Leap Day to get my goal of 10 icons in a day! Got to location of CALIFORNIA STATE UNIVERSITY LONG BEACH and the app will not open. I’ve deleted the app, restarted my phone and then downloaded the app again with no success. I know this one is active as I found it doing research at home. Disappointed that this one won’t be findable today because of issues. Also it was a 40 min drive for nothing! 🙁.LeapyeardisappointedVersion: 1.2.8

Quick run-throughWe ran this adventure quickly after we went to the pumpkin patch. We didn’t have much daylight left (ran out while we were there) but there were enough lights to figure things out. The Minuteman is MIA but my daughter found the star-shaped platform perfect for a Hamilton pose. It’s always fun to get that close to huge aircraft and it’s nice to be able to do so without paying admission or going through security. Lots of info if you have the time to take it all in..AmyslostVersion: 1.3.41

Educational and FunThis is such a great concept! You get to add the mystery of searching for a geocache, coupled with the fun of learning, something about an area or region. I have gone on a couple of Adventure Lab adventures and have enjoyed them immensely. I am anxious to share this with my grandchildren when they come to visit. A word of thanks to all the innovators who made Adventure Lab possible..Dr. JohnWVersion: 1.25.0

Historic Grand RapidsThis is my first Adventure Lab so of course it gets a FOUR STAR because it took me to interesting places in Grand Rapids and the answers were easy to find at each location. No mosquitos or poison ivy! The only added improvement to make it a 5 is the added fun of getting a clue at each location when you get the right answer. I discovered that today after doing two more. One in Biwabik and one in Embarrass. Bonus caches yet to find!.C mclynnVersion: 1.2.22

Great way to explore!These adventure labs are a great way to show or explore areas of interest where there is no room for physical caches or where caches are not allowed or not possible. I especially like the adventure labs that have a bonus cache associated with them and where each waypoint provides a clue. A bonus letterbox can work great!.N0pini0nVersion: 1.2.27

Adds so much to our GeoFunWe have really enjoyed using the Adventure Lab app in Florida. There are so many which have taken us to interesting and out-of-the-way places! We appreciate the ease of use. Occasionally the existence and purpose of bonus caches are confusing, but otherwise it’s been great..MnbnhomerVersion: 1.3.14

Overall okayJust annoying was on vacation and got to the last lab cache and it was missing. The co also had caches in the park so I messaged him and he confirmed it was missing.... now I can’t long the last one to finish that lab cache tour.... there should be away to do remotely.... and is there away to put a needs maintenance on one???.Y2K'Version: 1.1.4

Needs workInteresting concept but very immature. There doesn’t seem to be any map available when navigating - just a compass. Sometimes a map works better. Tried to do our first adventure today only to find access to stage 4 was closed for construction and there’s no way leave a review midway through the adventure. We both prefer /multicaches..HercJerkVersion: 1.31.1

Adventure Labs after 4 plus toursSo far with limited destinations, it has been interesting learning about different areas in central Florida. Maps has not worked very well to find locations. Needed to use different GPS app when we got to Maps destination to find where we should be..SusieHardeeVersion: 1.2.25

Awesome!I own one adventure lab and have found many more! Love the adventures! Love the maps! Love the easy way to set a lab up! I’d recommend to every parent who’s getting it for their kids! I’d recommend for all geocachers! I’d recommend to people who don’t know what it is!.Pilot99gVersion: 1.28.0

Love thisThis is a great way to get out and explore the areas and learn a little history as well. The adventures open you up to areas that you may have overlooked in the past. We pack a picnic lunch and make a day of it!.Mike 56649Version: 1.33.0

Finding treasuresI love the way these adventures take you to places you may not stop to check out. Learn a lot about many of the towns I have done the adventure labs. Love these, keep them coming.Milokat7Version: 1.32.0

Easier than the where I go appThis app is. Way easier than the where I go app. It was easy to use and everything. The only down fall I had with the app is when you go to the next location it would not update that I am going to it and had to get out of the app and go back in it to make it realize it needs to update..I Love Gypsy1Version: 1.2.13

Adventures beginLove doing this as I also see what I missed learning when just grabbing smilies. Have Geo muggle spouse who is much a history buff makes this type cache experience tops. The grands will enjoy the new adventure w us too..Ga H2OBugVersion: 1.3.19

Uber AwesomeI love the entire concept of adventure labs and the app guides me through each step. The one thing I wish the app had is a way to have the text read to me because it’s often difficult to read a smartphone screen on sunny days..NancerenoVersion: 1.3.28

Family friendlyQuick short walk that would be easy walk with stroller for young families, but also easily walkable for slightly older kids..Clan mackVersion: 1.3.11

A Short Drive of Historical InterestA easy driving loop highlighting a handful of interesting post Civil War sites around Franconia. No reflection on the AL, but, it was a little sad seeing how completely most of the sites gave way to development “progress”. On the plus side, we stopped by Lee District Park for a quick stroll in the snow :) TFTAL!.Cb-user22066Version: 1.3.21

Very fun! App works great.Saw some of the bad reviews and was happy it was a free app...but we wanted this to work because we had never tried this aspect of geocaching before now. Happy to say the app works well on an iPhone and we have enjoyed 2 adventures so far!.YoganautVersion: 1.2.22

Another lovely still around townLiked the stops for this one especially the last one by the creek..QofJennicaVersion: 1.3.30

A wonderful tour through Sisters’ history.I have wandered through this town on the second Saturday in July every year since 1989. However, I never saw these plaques before. It’s nice to read the history of this town..PorkwatchVersion: 1.2.27

CrashingI installed it and it wasn’t showing local lab caches. Turned on locations on settings and now it crashes. I turned off locations and still crashes. iPhone 7.Jellis50Version: 1.1.2

AdventureI have not done an adventure lab that gets you all out in town, but this one brought us to some pretty cool places. Blue Ridge is a beautiful place thanks for getting us out in it!.Adventure in Blue RidgeVersion: 1.37.0

So fun!What a great way to explore! We’ve used this app to enjoy adventure labs all summer. It’s been a perfect way to safely get outside and play during COVID. Thanks to the builders and creators who make this fun possible!.AKprincesswarriorVersion: 1.6.0

Great app but hard to useThis app is hard to use and when I “search the area” it will tell me to adjust the filter and I will and it still won’t give me anything. P.S to the developers if you see this please add a feature that marks geocaches in the area..Monkey42 🐒🐵 🍌Version: 1.37.0

Great App. Smooth UseWe’re really pleased with the Adventure Lab Cache interface. Much more polished than the old Wherigo system, and not at all buggy (in our experience). Already enamored with this new way to geocache..Q BelburyVersion: 1.2.25

V 1.3.33 Build 3237After todays update, 0 reviews are presented when opening an AL. If you click on “reviews” they appear behind an error message. “Could not load activity for this Adventure. Please try again later”.TheLF2Version: 1.3.33

Overall nice but still has some technical issuesIt works great…..if you have 4G connection. There appears to be no way to download offline for later use. If the adventure is in a spotty cellular connection area this is a serious disadvantage.OpjimVersion: 1.3.3

Vs GeocachingI like this much better than Geocaching. It’s just a way to help you explore places without feeling totally stupid searching for something that nobody knows what you’re doing..LovinridgebacksVersion: 1.34.0

Please reviewThanks for the adventure lab. We always like to visit the Old Mill. For one of the questions, how many posts does the chain go through near the Pottery House? It actually only goes through 9 of them..EAT3Version: 1.3.24

Great timesThese adventure labs have taken me to places I haven’t visited before. Thank you for the time and effort you put into the and making this a fun sport.CruzergrlVersion: 1.3.15

Fun in our backyardThanks so much for putting together this adventure lab in our hometown area. We had lots of fun revisiting some favorite spots and learning some new things. Great job.GeomavenVersion: 1.3.4

Review of lab caches I have completed.Some of the lab caches are too hard to get back to the journal after using the car guidance. Mostly fun if you don’t use the maps to guide the car on longer jaunts..JerLin_c_seekersVersion: 1.3.1

It worksPut two of these together and tested and they worked great hope to get to design more 1st put in Savannah plenty of history to do more.06guardianVersion: 1.2.21

Usable appLike the ease and access to find lab caches and would give it a higher rating if you could still use Wase or some other map to navigate to caches.Rich & LolaVersion: 1.1.2

Great appHave used this a number of times now. Adds an interesting twist to geocaching. It has worked flawlessly. Thanks!.OFG42Version: 1.21.0

A great castle and adventure lab!This series of 5 takes you to the key points in and around the castle. A great way to learn the history of the castle..PetoskeyGuyVersion: 1.3.32

Backing out fe success screenCan’t see the back up button. So every timeWe get one we have to exit the app Adderall go right back in it otherwise were stuck.FruntdkgxkydwododkygVersion: 1.3.6

Wander Plainfield Adventure LabExcellent showcase for Plainfield Parks. Good park descriptions with specific questions and even a few hints along the way. Hints did not give anything away but directed you to the needed info..FOGGYLEOVersion: 1.2.21

Absolutely Fun!We are a geocache team with over 1,100 fines and we are really enjoyed adventure lab as an alternative. This is a very fun seek and find experience for outdoors people and families alike..GoandmakeVersion: 1.3.19

A great way to explore.I’ve completed several Adventure Labs and have learned something every time; *every* time..BjpkroshayVersion: 1.2.30

Dark Mode neededI’m legally blind and can’t use the app because the screen hurts my eyes. I currently use a third party geoapp that has dark mode. When will dark mode be available?.LowrnomaVersion: 1.3.17

Whistler VillageNice Village Tour! TFTAL.El nino de tiburonVersion: 1.34.0

Fun on a sunny dayOn a bright, sunny day, I found myself deep in the cosmic quest of geocaching, determined to outdo my nieces who have made this a friendly yet fierce competition. Armed with my GPS, I scoured the trails, feeling the thrill of discovery with each hidden cache. The warmth of the sun energized me, but I couldn’t help but wonder if they were one step ahead, plotting their next find. The race was on, and every moment spent searching brought me closer to catching up—if only the next cache wasn't so cleverly hidden!.SueGoodeVersion: 1.34.0

WonderfulReally enjoyed the musical history and the indigenous history sections. Must sees.Nunavut TaidyVersion: 1.34.0

Great walkThanks for doing this adventure! Great way to spend an afternoon 😃.YohettaVersion: 1.28.0

SendOnides.XiaofeitouVersion: 1.13.0

Great Harbour Front walk.Thank you for this Adventure Lab. It was close by our hotel and Adventure Labs are my favourite. Great job.NortherngalVersion: 1.3.41

Not my favouriteAnnoying at times..LindacarmelVersion: 1.6.0

Fun way to get out of the houseGet off your duff and see different parts of towns.Kiyajohn_38Version: 1.3.39

Good work on the appOne thing I’d like to see on the app is the ability to go back and see what the answer I gave for the question. People are sometimes when the stock and I don’t remember them. I think this would help everybody.BillyrobsonVersion: 1.3.35

Great one2nd one completed. Here from Ontario.Sharih63Version: 1.3.34

West SheffordMerci de nous avoir fait découvrir ces sites intéressants..Les macareuxVersion: 1.3.30

Like it but…I am really enjoying the geocaching adventure app. I like being taken to new places and the quizzes forced me to learn something about where I am. My only critique would be that there’s not good integration with the Geocaching app and as I’m walkingTo the next geocache adventure, I have to constantly toggle back-and-forth exiting out of the app in order to check on regular caches of the geocaching app. Keep up the good work but please work on integration thank you.Jamous1Version: 1.3.16

Nice strollTook the hubby out for his first adventure lab. Thanks for the walk in a pretty park we pass by all the time..NnseguiVersion: 1.3.10

Beautiful placeThis cemetery is aptly named, as it has the most rolling hills I’ve ever seen in a cemetery! Really a beautiful place and well tended. The tour was fun to do and not too easy, well done Hard Oiler!.Mrs starnieVersion: 1.3.6

Sooke Adventure Lab CacheEnsure answers match exactly ;-) Thanks Boomer365.NavyAviatorVersion: 1.3.6

Adventure LabEasy to use, love it and because of pandemic, it’s very interesting to load ‘’caches’’ without touching anything...ArrivenvilleVersion: 1.3.1

Expo CitéExcellent.HuresyuiVersion: 1.3.5

Lime houseSpent a lovely few hours exploring the caves at lime house. I had previously completed the geocaches in this area but today we decided to follow the adventure lab. Great questions , very easy for the kids to answer and lots of fun. Thank you for this adventure lab!.Benkat2011Version: 1.3.1

ExcellentExcellent.YchicoVersion: 1.2.31

Fun little pub crawlWill return to visit more thouroughly in a few months.Bubba da darterVersion: 1.2.30

Historic HousesInteresting places to visit and we learned a few things, too. Thanks for the adventure!.Two Ton Tony TapawingoVersion: 1.2.27

Fun to use.Still lacking a few features. I’m sure app will get better and more robust as time goes on..JbtechcompVersion: 1.2.30

Lab Adventure AppI love these lab caches and the app is easy to use.AbacadieVersion: 1.2.27

Better than a Twofer!I love Adventure Lab app! A combination of geocaching fun, exercise and learning new things..Ranger170Version: 1.2.25

À développer.Un beau projet à finaliser. Déroulement très intuitif..DanatisyVersion: 1.2.21

ImprovementsThe app is getting better as months go, especially now that new labs are being notified and identified by a special mark. Next step, allowing Premium members to use OpenStreet maps rather than Plans because many trails are not displayed..HerrjeffVersion: 1.2.21

Statues in SidneyMy first Adventure Lab cache. I had fun completing this. However it doesn’t show as complete now. I’m not able to do it again as the app won’t let me. I do have the bonus cache information on the journal page. Hope you get this issue fixed soon.JustBeginingVersion: 1.2.16

Completion screens?Today was my first time using this app to complete an Adventure. When I completed it, I got a nice completion screen for a second and then it was gone. I didn’t even get a chance to look at it. I’m disappointed that each stage completion screen isn’t viewable afterward..PjhugsVersion: 1.2.14

Great historic trip around NapaneeWe really enjoyed visiting each location and learnt a little more about the town and its history. We seemed to wander around the fairgrounds a little bit finding an answer but it was all very pleasant. Thanks Curl4u for creating an enjoyable Lab cache..UnichelVersion: 1.2.13

Super appSuper app pour visiter différents endroits..La9ausideVersion: 1.2.9

Spruce MeadowsGreat little adventure.Gate keeper124Version: 1.2.9

Adventure labL’application Aventure ne pourrait-elle pas être intégrée à l’application « geocaching » pour l’accès aux cartes ? Ou être construite de la même manière ?.Ptichat47Version: 1.2.2

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Adventure Lab® Negative Reviews

Infuriating at timesAs the only option to do lab caches these days, had no choice but to deal with this app. At its best, the graphics were good (much nicer than the Wherigo app.) But had lots of difficulties on an iPhone X. Sometimes the app wouldn’t start (just showing a blank orange screen) and had to re-install the app several times. Once it is working, several annoying issues. 1) when you are at a location (blue dot and orange dot are on top of each other), I could not click on orange dot. 2) after correctly answering a lab cache question, a pop up asks if you want to review the journal-this is a wasted question since you have no other option. I have zero interest in reviewing the journal and rather it default to the map to avoid needless clicks. 3) I tend to turn off location services unless absolutely necessary. When I started the app the next day, it assumes I am at coords N 0 W 0 off the coast of Africa and the list is way too long to find the series of interest. Instead, the app should remember where I was last at or at least give me list of the series that are in-progress or completed..TodtsozktzVersion: 1.1.8

Can’t Sign UpJust downloaded the app and I can’t use any of the 3 different email addresses or 2 Geocaching names that my wife and I use, because they are in use with Ground Speak. Considering that the closest Lab Cache is over 20 miles away and they are so far and few between, we just don’t see the value of obtaining (and maintaining) a new email address and creating yet another seeker name for each of us in order to try Lab Caches out. There must be some way that we can use our seeker names and email addresses that are already in use with Geocaching, so we don’t have to re-create the wheel or change our identities after having been Geocachers since 2007..Priestess of LucifinaVersion: 1.3.31

BoringAdventure Lab is not really a game. It’s more like a series of questions you have to answer that happen to give you credit for a geocache find. Most of the time you just drive around and read words off signs. I would never use this app to introduce someone to geocaching. I hope they add some kind of functionality that actually makes this interactive or have game elements, but its been several years now and they haven’t done anything with the platform..StarWeaverVersion: 1.3.42

Not happy:(Not a fan! It was an hour drive to my first lab adventure...never completed it. The first two of five points went perfectly well. But then I wasn’t able to access the question/answer when I arrived at the other sites. Maps took me to each but when I arrived, it indicated I was a mile or more away yet. The question/answer wouldn’t open cuz it needed me to be closer...even though I was there! I grumbled all the way on my hour drive home. Grrr!.The wizard of OCVersion: 1.2.13

Useless OfflineThis app doesn’t work offline. If you lose a cellular data connection you’re hooped..WetCoastExplorersVersion: 1.30.0

Fault in your last updateThe “search this area “ when was my lecture yields nothing. Have to go in “more” selection and scroll down. It only tells he which are uncompleted and not the location. I have iPhone that is up to date. Other than that, I love this app since it came out..DarkrumloverVersion: 1.3.21

CrashingStill crashing on splash screen with v 1.2.5. iPhone X with iOS 12.4.1. Works on my kid’s iPhone 6s with iOS 12.4.1 though..MattlepageVersion: 1.2.5

Version 1.2.3 Crashes iOS 12.4.1When I launch version 1.2.3 I just get the splash screen for a few moments then it disappears. If I check to see what apps are running it is there but if I switch to it the same thing happens. Tried deleting and reinstalling but no luck. IOS 12.4.1 iPhone 8 Plus..KenJamin llVersion: 1.2.3

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