USA TODAY PLAY Crossword+ Customer ServiceUSA TODAY

USA TODAY PLAY Crossword+ Customer Service

  1. USA TODAY PLAY Crossword+ Customer Service
  2. USA TODAY PLAY Crossword+ App Comments & Reviews (2026)

Elevate your puzzle-solving skills with the USA TODAY PLAY app, including Crosswords, Quick Cross and Sudoku! Challenge yourself daily with our renowned crossword puzzles, sudoku grids, and Quick Cross while keeping track of your progress, all in one ultimate puzzle games app.

• DAILY CROSSWORD CHALLENGE: Start your day with our iconic daily crossword puzzle, a brain teaser loved by millions. Free to play and accessible anytime, anywhere.

• PERSONALIZED PUZZLE EXPERIENCE: Monitor your stats, pause puzzles, and change difficulty settings for a tailored gaming experience.

• PUZZLE ARCHIVE: Delve into over a decade's worth of crossword puzzles, sudoku grids, and Quick Cross challenges. Hours of puzzle-solving fun await!

• GET PUZZLE HINTS: Stuck on a clue? Don't worry! Request hints to keep the puzzle excitement going.

• SUDOKU FUN: In addition to daily crosswords, challenge your logic with sudoku puzzles, available right at your fingertips.

• ULTIMATE PUZZLE GAMES: USA TODAY PLAY app is your one-stop destination for daily crossword, sudoku, and Quick Cross challenges, designed for puzzle enthusiasts of all levels.

Download the USA TODAY PLAY app today and enjoy hours of mind-bending puzzle fun. The app is free to download and play, with premium features available through in-app subscriptions. Subscriptions are charged to your iTunes account upon confirmation and renew automatically unless you disable them in your iTunes account settings at least 24 hours before the current period ends. Find more details and customer support in the app's settings.

Privacy Policy: https://cm.usatoday.com/privacy/

Terms of Service: https://cm.usatoday.com/terms/

Got questions or feedback? Reach out to us at [email protected].

USA TODAY PLAY Crossword+ App Comments & Reviews

USA TODAY PLAY Crossword+ Positive Reviews

Exceptional customer serviceI used to just get the 2 free puzzles a week. They offered a special deal for a year so I subscribed. I love crosswords and sudoku. Last week it wasn’t showing my subscription. I tried to sign in again and it wouldn’t sign in with google, but I could sign in online. It was just the app. I emailed support and they responded quickly and said they found the issue and fixed it. The problem continued and I emailed again. He said that if I using the games app to try the USA Today app and go to puzzles to see if it would work. And also try using a laptop and try the website. Or maybe it just needed a day to reset itself. I did all those things and it now works. The rep was very responsive and helpful and I really appreciated it. Thank you!.Version: 2.15.0

Update Hugely Improved!The update hugely improved things in my opinion! I logged in and can suddenly access all the puzzles in the archive it would seem, which is wonderful. MANY years ago, possibly as long as 8 years ago, I had purchased the one-time fee for full access, so I’m not sure if it might have reinstated that somehow? But I’m not so sure. In any case, the update is appreciated! Thank you :).Version: 2.4.0

Good puzzles, app needs workThis app is so clunky. Get rid of the massive bar at the top and make it so I don’t have to scroll. I want to see the whole crossword. Sometimes the keyboard just disappears. I figured out a loophole to get it back by tapping on settings, and now this loophole is gone since the latest update. I have to exit the crossword and reopen it to get the keyboard to reappear. If that wasn’t frustrating enough, the app also doesn’t recognize when I finish a puzzle. I will again try opening and closing the puzzle which used to work but now I have to click the help button and “check puzzle” to know if It’s completed. Is this by design? It seemed to automatically show the “puzzle completed” screen once or twice when I first downloaded. Not saying you need to copy NYT format but please take some inspiration from them, because this is almost unusable..Version: 2.17.1

Improve Puzzle Archive, the money makerI generally like these quick and enjoyable puzzles, thanks to Erik and Amanda. The clues are modern and sometimes humorous (without leaning heavily on celebrity pop culture). Unfortunately, I’m considering stopping my subscription if I can’t play PAST puzzles easily from the archive; that’s my primary reason for subscribing and paying. I’m even willing to spend $40 at one time on an annual subscription for “unlimited puzzle access”, but can’t justify it until the Puzzle Archive is better. I’m BEGGING developers to improve the archive by adding a simple filter to show only puzzles I haven’t done or started yet. There’s a filter option for Incomplete Puzzles, but it only includes ones I’ve actually started (not useful for me, since I do a puzzle in about 6 minutes and don’t abandon them). The current, yucky alternative: right now I have to continuously scroll down (and down…and down…) to get to puzzles I haven’t done yet. It’s January 2022 and I have to go back to May 2021; only reason I haven’t gone back further is that I’m exhausted by the scrolling. It loads 26 puzzle titles in the list, then there’s a few second lag / loading icon before I can scroll again. I set a stopwatch just to see, and right now it takes me 1 minute and 2 seconds to get back to May 2022. Even worse, once I do ONE PUZZLE, my place in the list isn’t saved and I have to do the whole scroll again. When I have to scroll for more than a minute to get to one puzzle, it completely kills any pleasure I have in doing the USA Today crosswords. Other improvements might include the ability to filter by a certain month / year, but for me, just having the list of puzzles I haven’t done yet and not having to scroll to them would help. Right now my only use for this app is doing today’s puzzle (maybe a day or two at a time, if I miss one or intentionally let them build up). So I might as well go back to free version. I think this app is worth paying for if I actually have access to the full USA Today crossword archive, and I’ll happily keep giving you my money if you make those improvements. 🙏.Version: 2.3.0

Streaks and deadlinesI love the puzzle itself and have played daily for years. Here’s my beef: it’s unclear when the daily deadline is to submit in order to be counted in the player’s streak of completions. Some of us do find the streak count important as a personal challenge, and when I submit at 9 pm it should still be counted for that same day—particularly when the next day’s puzzle hasn’t been published yet. At the very least, make it known when the cutoff time is. I’ve tried and tried to guess it over the years based on personal experience. I solve in the mornings—except on days when life happens and I don’t sit down to my puzzles until the evening. It’s disheartening to know that I have not missed a puzzle in over 4 years and yet my current streak is all too often set back to 1. Please clarify!.Version: 2.13.0

Fun but Repetitive and Trying to be too Woke?Agree with those saying the progression arrows need work especially when maneuvering ‘down’ clues. The reason for my lower rating however is the repetition (e.g., most all crosswords have “ale(s)”, “ante”, etc.) and that I feel like the creators are trying to be too “woke”. I’m generally all in favor of trying to increase ones cultural awareness, or learning an additional language, but I look to crossword puzzels more for mental/memory stimulation and maybe some vocabulary enrichment and not to ask for words in languages I do not speak or obscure cultural facts that at best constitute as cultural trivia. All that said, I do enjoy the one a day puzzles which tend to be pretty quick, easy, and fun, while still a little bit challanging..Version: 2.3.0

FrustratingThese are good puzzles, and if you have ever thought of paying to remove ads, this is the time because the ads are ridiculous and glitchy. I sometimes have to watch 2 or 3 ads to play one game. For example, one of the games has several levels (Categories), and you have to watch an ad at the beginning, then when you are done with a level, then start at the beginning of the puzzle to get to the next level , and then watch another ad. If you choose to watch an ad for a hint (same puzzle), it never works. If they freeze In the middle, you have to watch the whole thing again. I’m gonna offload the app. It’s supposed to be fun, not frustrating..Version: 2.16.0

Okay.It has some fun games, but some of them don’t seem to save your progress, and sometimes it freezes and I have to restart when it plays ads. You know when it’s frozen because it goes to a tan screen that looks like it’s about to play an ad, and then it goes to the home screen. Or sometimes it goes to the tan screen and then it plays an ad and then it goes to the home screen, which is such a waste of time and SO annoying. And I know it’s not my phone because my phone is in the prime of its life and I’ve never had any trouble with it other than this. Three stars..Version: 2.15.0

CrosswordI’ve been doing these daily for 15+ years and they have always been right on. At 80+ years I know that they have been a major factor, along with solitaire, in maintaining my mental acuity. I always finish in under 15 minutes and have lately registered several at under 10 minutes..Version: 2.6.0

Fun App but NEEDS dark mode!I love this app and pay for the subscription. I do believe there could be more features but am overall satisfied. The one thing that truly bothers me is there isn’t a dark mode option. The crossword puzzle background is paper white and extremely bright even with low brightness. This causes a strain on my eyes when navigating my device. I would love for the developers to add a dark mode feature!.Version: 2.11.0

Great app - but a couple of things to fixGreat app but backspacing to erase letters also erases letters that are correct for other words. It would be best if those letters are skipped over so you don’t have to fill them in again. Also - some longer clues that wrap at the end of the first line are hard to read in the clue bar. Providing a bit more vertical space there would be helpful. Other than that, great app. Thank you!.Version: 2.12.0

Wish you would make a dark mode aestheticI wish there was a dark mode for this puzzle because I like to play it right before I go to sleep and it burns my eyes to see the white background. Also, agreed with others that it’s a bit repetitive at times. Wish there was more variety and/or levels to challenge you more. Other than that it’s entertaining and helps me fall asleep at night..Version: 2.7.0

Small but annoying changePlease change the icon to something that actually represents crosswords or puzzles. I’m a creature of habit and the large P on my screen means nothing to me. Reminds me of Pandora, actually. And here’s a newsflash for you: there are other apps called crosswords+. I find myself not using the app lately because I keep thinking it’s something else! Like I said, it’s a small change but it’s completely changed how often I use this app.Version: 2.17.1

Easy to use, but….Would like to see a function to filter on archived puzzles that haven’t been started. Semi annoying scrolling down past puzzles you have already done (at least for me, once I finish a puzzle, I never look at it again). Otherwise easy to use and like all the features. The only thing stopping me from finishing faster are my fat fingers 😛.Version: 2.5.1

ReviewGreat puzzles. When first trying to get us to subscribe we were locked out of older puzzles and limited to basically one a day. Now, I get a message that I will only be able to get one more puzzle this week, unless I subscribe. For $9.99 a month. I can get USA (paper copy) for FREE. But I have to pay $9.99 ($120 per year) to do the crossword..Version: 2.5.1

Skipping to second character in wordA new problem is happening where when you complete a word or you skip to the next clue you land on the second character in the grid for the answer whether across or down.Version: 2.5.2

Streak not workingThis app is great except for one thing that bothers me greatly—the daily completion streak does not work properly. I have completed crosswords and sudokus for the past 5 days on time, but the app displays my current streak as 1 day with my longest streak as 3 days. I shouldn’t have to complete these puzzles on my laptop in the web browser for this to track properly..Version: 2.8.0

Missing feature?The latest version on the iPad seems to have lost the display of clues at the bottom of the screen, just above the keyboard. I used to be able to navigate to the next clue by clicking the arrow next to the clue's display. Now that display and the arrows are missing. Only the sidebar showing all the clues appears with no navigational shortcut. This makes the entire crossword harder to play..Version: 2.5.1

Great app!.. when it worksI love this app. I have no problem paying monthly for it. It’s a great brain rest for me. Just recently it started shutting down every time I use the hint button. I’ve reinstalled several times to no avail. There is no discernible support. They give an email address but that bounced back as non existent. I can’t deal with it constantly shutting down so I guess I’ll need to cancel..Version: 2.9.2

USA todayFive stars.. best puzzles.. wish it were more user friendly with making it easier to find the answers..(doing quizzes and puzzles)and to let you know when you have wrong answers .. also wish timer was optional.. otherwise great puzzles and quizzes!!.Version: 2.21.0

New update is not goodNot sure what happened in the most recent update but it used to work great on iPhone. Now when you open it, the puzzle shrinks. If you zoom to that section, as soon as you get a word, it resizes. The clues don’t show the entire clue if it’s longer 2 weeks ago i would have said it’s a great app. Now, on the phone, it’s almost difficult to use.Version: 2.10.0

Crossword only getting 2 free per weekWhen first opening the app to play the main crossword, it says I get 3 free for the week. But after playing one, upon next opening the app, it says I have only 1 more this week. When I play this second game, when I open the app again in the same week, it will say I’m out of games this week. Summary: I only get 2 of 3 games!.Version: 2.21.0

Sudoku archive no longer availableI like to do several puzzles per day. I used to go back through the archive and find folder puzzles I had not completed. I can no longer access the older puzzles. I can only bring up a couple that are shown as in process. Help! Bring this functionality back..Version: 2.20.0

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