Plantum - AI Plant Identifier Customer Service

Plantum - AI Plant Identifier Positive Reviews

Love this app!♥️ ♥️♥️ This app is very helpful, it is very easy to use, also has a good amount of plant information, variety of different species. The app can track precipitation, when your plants need to be watered, how long you should wait to water them again, it also has a diagnosis system which can be helpful, but it does need to be tweaked a little there are a couple of kinks in it when it comes to identifying the plant species and family that they belong to. The app also keeps track of when plants are in danger of frost or excessively hot weather, even when there is wind conditions. It also can diagnose some of the plants problems when they become ill and it also can help determine if the plant is suffering from a type of infestation or if it’s diseased or when it’s a plant that you absolutely do not want in your garden. They can even tell you when you need to prepare your plants for the winter months and also what to add to your soil mixture to keep them with full nutrients for the coming months. Just get out those few bugs with misidentification and misinformation, but with that it also gives you different information of plants that look similar and may not be in the same family. This app is very useful and it helped me identify a canna lily that I had planted last year and somehow it grew and it started out so tiny and now it’s about 12 1/2 inches tall. exciting!.ReestanceVersion: 6.4

Ideal for beginnersHi, my experience with the app has been very positive so far. I’m a beginner in gardening, that’s why all the information on the Internet I read about it was really confusing and I didn’t understand how to apply it to my situation. But Plantum came at the right time, helping me figure out the right amount of water I need to use for each specific plant I have and schedule reminders for all of my daily care actions. I learned a lot from their articles, and the watering and sunlight tips helped me a lot. Light meter is by far the best feature i’ve seen in plant caring apps because it says whether my plants are getting too much or too little light in the spot i’ve put them in. I haven’t really explored their diagnose tool, but it’s nice to know that if I run into a problem with pests or diseases I know exactly where to go to for help..Gaja2020Version: 6.3

Doesn’t diagnose treesHello! I thought your app was quite clever, however the diagnosing was VERY unimpressive. The questions didn’t pertain to my tree at all - which is planted outdoors, in the ground, not misted… just a crabapple tree in our pasture. It asked what kind of pot, when did I mist it, how much sunlight- by a window or indirect light? I just answered over and over, “it’s a tree, in the ground, full sunlight”. I’m pretty sure it’s aphids, I said that word too - I was just wanting to confirm it - but the “auto” chat software kept asking potted plant questions. The LAST question was “do you see any bugs, active or inactive?” I would suggest the app should reply to the word aphid or bug with bug questions? Or possibly recognize bugs on a stem from the get go? My other helpful tip is to either prominently display NO TREES, (bc NATUREID indicates ALL of nature… not just house plants…) or quickly adapt your diagnosing software to have better detection for the word “tree”. It looked and felt like a HIGH QUALY app. I was impressed. So I chose to pay the $9.99 as a “test” for future inquiries- bc we have so many plants, flowers and trees on our property… I would have loved to use your app regularly. I figured a clear picture of possible aphids would be an easy test for the app to diagnose? Unfortunately I cannot say it was worth it - and I’m disappointed..Lotta1000Version: 5.17

Solid app as a plant noobTo start out I know nothing about plants but this has been immensely helpful in not only in keeping them alive but even seeing them grow and seeing actual progress. It’s pretty intuitive and the videos are informative and helpful. I think it has just a little room to grow before it’s quite everything I feel like I would need in an app. If there was a feature that allowed you to have progress pictures and update the plant profile pic would be great. I would be able to go back and see my plant progress overtime and maybe track the effect of any changes I try like plant location. Then maybe an bar or something to visually show how much water typically is applied to a plant on each watering would help know at a glance how much water I should be applying when my water reminder appears. Like I said a solid app and I can confirm it has definitely helped me with my plants. Worth giving a shot..P1nkFluffyBunnyVersion: 5.20

Helped me with wateringI’m almost never home because of a busy schedule, so I often forget to water my plants😓That’s why this app’s customizable reminders have made my life a lot easier. I’ve set them in a way that they pop up when I come home. Since then, my plants have stopped withering because now they have enough water. When my Zamioculcas suddenly developed brown spots, I used Plantum’s diagnose feature and discovered that it was suffering from overwatering. Turns out I shouldn’t have used as much water on it as on my other non-succulent plants. Thanks to Water calculator I finally figured out how much water my Zamioculcas really needs, and now it’s looking fine🤩I’m satisfied with the app, but I would like it to have a disease journal where I could add photos of my sick plant every day and see if the treatment I give it really works..Anastasia Adams621Version: 6.5

Saved my plants!I have several plants around my home that need watering one a week or so. It’s so easy to loose track of what you watered when and this app is exactly what I was looking for. It lets you upload a photo of your plant and automatically identifies it and tells you facts about it such as when to water and what temp to keep it at. I was keeping one of my plants in direct sunlight and it was dying but the identification let me know it’s best to keep it in cool, dry, darker areas and now my plant is growing again! It also has the option to send you reminders of when to water what plant. I could not be happier with this app and recommend it to anyone who’s looking for some app to remind them when to water their plant!.AppletinifbskxbdVersion: 5.8

Very helpful, especially for beginnersI’m a plant novice who is not particularly organized and bought multiple new plants. I’m sure I could figure out their needs in terms of watering, sunlight, fertilizing, etc, but when I have several plants, I’m more likely to get overwhelmed, mix up instructions, and forget. So this has been very helpful for keeping me organized and on schedule. Some things I think could be improved would be their information on succulents. Some don’t have instructions or have inaccurate instructions, according to some local horticulturalists in my area. Another thing I think could be improved are the reminders. If I don’t click the “completed” button, it automatically assumes that I have watered the plants and doesn’t remind me the next day. I’m super forgetful and would appreciate it if it kept reminding me until I marked it as completed..MaxMMastersonVersion: 6.3

Identified my problem correctlyMy ZZ plant looked sad and droopy after repotting and I didn’t know why. Then my friend recommended using plantum and its diagnosis. At first I didn’t believe it was possible for a mobile app to recognize a plant disease just by analyzing its photos, but turns out I was wrong! Plantum identified the problem with my plant right away and even proposed a list of possible solutions. It’s been weeks since I’ve started treating my zz plant and I can confirm that their advice works - my plant has never looked and felt better! I’ve also set up reminders in the app, which is quite helpful too..KatieDuMiVersion: 6.3

Has not been too helpful for the price.First be weary. If you do not exit the 3day free trial it has you set for the annual premium of 50+ dollars. I’m stuck with it for a year and 50 dollars drained. There goes my food budget for the week. Ramen and PB&js for me. Yikes. I digress.... Leaf snap, a free app, has been a bit more accurate than this one. Plant Photos I had uploaded shells out approximately 12 suggestions. Basically identifying the family but not the type. I already know it’s an oak, but is it a Laural or live? I know it’s a night shade, but there are several species. So which is the one that is in my hand? Get it. So my mistake for not closing out the subscription soon enough. Suggestion: go to an ad based revenue where local nurseries can have advertised specials they host through your app and based off user locations with push notifications..Nightshade nurseryVersion: 1.8

Pretty helpfulI don’t have much of a green thumb, so I need a little extra help lol! I must have pretty common house plants because there were zero issues identifying my plants. Exact plants were identified in a few seconds. After reading reviews, the common issues must have been worked out because not only does it identify the exact plant, it doesn’t recognize my dog as a plant lol! So I’m assuming breed identification is not a feature anymore. I took a star away because I tried the yearly subscription ($9.99 one) and it literally changed nothing. I have no idea what you actually get with the subscription. Also, I didn’t find any information on how to identify any issues with the plants..Wl32Version: 4.7

Okay, but not goodThis app did help me identify my plants and tell me the sickness that my plants had but if I tried to continue reading to learn more about my plant it tells me that I have to pay for a pro version which cost 35$ per year, its not bad but I don’t have 35$ just to learn more about my plant, it is unnecessary for everyone having to pay that much money just to learn more about my plant bucease the point of the app is to learn about my plant and the cons and pros about it, this app was helpful but not the best. I would recommend this app but also say that it mainly requires a pro version of it. 3 Stars I will still use it but not for long, if you agree with me please add more things that is not having to have the use of the pro version. Thank you..Dolfulanagist1Version: 6.2

Love this app!Have had the free version for about a month, and have had a great time with it and learned so much. Considering premium now but have 2 concerns. 1. Is there a way to get the app to synch between 2 devices? For example, I have an iPad and an iPhone and would love to have the info I put on one show up on the other. 2. I got a new iPhone today and NONE of “my plants” made it to the new phone in the data transfer. It kept my snap history but none of my plants or notes made it to the new phone and there were probably 75 of them. 😥 Is there a way to retrieve the data?.CatsdogsfishflowersVersion: 6.0

App doesn’t work and is not accurate.I have tried using this app at least ten times today on different plants in my yard. All it does is spin and spin and then says an error occurred. This happens all the time with this app. When it does give a response it isn’t all that accurate. I have seen it call a cherry tree a peach tree. It has called my Yucca plant outside half a dozen different things. I have white cedar outside and half the time it gives me an identification it tells me it’s a red cedar etc. It seems to only work well on common, distinctive looking plants that most people can identify on their own..Zoeller24Version: 5.18

Awesome app!I am a new plant parent, and this app has been super helpful! When you first download the app, you receive an offer to purchase the yearly subscription at half price: only $10 a YEAR! It is more than worth the ten bucks. Although it doesn’t have every subspecies of a plant (It doesn’t recognize my raven zz, but it is a fairly new species discovered in 2018), it still has a huge variety. Even if it doesn’t scan your exact plant subspecies, it will find one close enough that the care requirements are the same. All in all, an Awesome app, and definitely worth the ten bucks!.Don't like it being lockedVersion: 5.18

Not perfectI was very exited at this app and subscribed without even free trial. I am new to plants, and I immediately started learning a lot of useful information about 8 plants I have. But when it said I had to water and fertilize some of them DAILY, I kind of refuse to follow those recommendations. But my biggest dissatisfaction was that I couldn’t not upload the photos of my beautiful plants to “my plants” page, even though the app identified them correctly. So, after spending a couple of frustrating hours on the app, I had cancelled it the day I subscribed. Just wasted $20!.Lucyny2000Version: 5.5

Who has time??!!I have tried to identify plants and to diagnose plant diseases or conditions/deficiencies, but to no avail. I will take the picture of my plant or of the plant in question, in the app, But the AI that is used in the identification and or diagnosis process, just spins a wheel, and then brings up a message that I can try later or wait a little longer. However, after going through that process several times through “wait a little longer,” no diagnosis identification is rendered. Who has the time? I needed the assistance that was touted in the app description, but, alas, the app is as diligent as this millennial generation. I would not advise wasting your time or your money in the purchase of this app..ShmericoVersion: 6.3

Fantastic for the Basic Gardener; needs more for serious Gardeners1. Yes, I recommend this app. I moved into a new home with extensive and expensive landscaping and needed to KNOW What was planted and generally How to keep it alive… 2. But, I’m constantly going to google to find out when to prune or transplant these plants (a major step to keeping outdoor plants healthy and vivacious). That’s a big piece missing from this app for me. I’ve been manually entering plant names, bloom times, prune times, and transplant schedules into an independent calendar app. I know the general guidance in my zone but knowing exactly which plants to tackle when is helpful given how large my garden beds are..JFrey16Version: 5.41

Pleasantly surprisedI placed my plants on a north-facing windowsill and for the longest time I couldn’t understand why they weren’t growing. But then I tried light meter and realized that my plants lacked sunlight in that spot. Since then I’ve moved them to a south-facing window, and voila - they grew taller! Now I think I need to move them to bigger pots because the pot meter told me that they’re not comfortable in their current containers. If you have any trouble growing your plants at home, I highly suggest this app and the light meter and pot meter especially since they have helped me a lot!.Serena.mwmwmwVersion: 6.3

Awesome Plant Recommendations!This app has been a real life saver for some of my plants!! And I mean that sincerely, I would have three less plants than I do right now if not for this app. Not only does it identify apps well, it also gives watering amount, pot size, light amount, and soil pH specific to each kind of plant. It can also be used to remind you to water your plant, re-pot, etc…. However, it isn’t able to identify ever single kind of plant. Out of the maybe 50 plants I have identified with the app, two or three weren’t in the app’s database..Iorn man 2.0Version: 5.21

It literally saved me!!!My plant was dying, and I didn’t know what to do, and no one around me knew either. I’ve searched on the Internet but only made the things worse for my poor Monstera 😭🌿 I almost killed it 😰 thanks God, this app allows you to consult a botanist. So I took the photos and sent them 🧑‍🌾 and the advice was super useful! My plant is alive thanks to Plantum! I’ve also adjusted my care following the recommendations and my plant is doing fine. I’ve been more mindful of growing my green pets ever since. Thank you one more time!! 🙏 🙏 🙏.OlaznakVersion: 6.3

Really enjoying this!I enjoy plants (come from farming stock). I first got this app and subscribed when we got a kitten and it was “Help me quick! Are my potted plants ok for him to chew on !” There are so many unusual plants and I also wondered what all was growing in the Nature Area near our house. One suggestion: many of the plants I identify are common weeds or wild herbs. It would be nice to have categories for them. I appreciate all the work you’ve put in. I’m looking forward to finding more bugs that will stay still for me to snap their pic!.BlupaperclipVersion: 5.36

Best plant care app on the AppStoreI usually don’t write reviews but I want to share my opinion here to support this app as it helps me a lot. I have 6 plants in my apt in NY and I always had a problem with some of them like plants loosing leaves or get gray and feels like they are dying or struggling to grow. All this is solved with help of NatureID. Now I have all my plants in one place with suggestions and reminders and I can ask for advice of expert if needed. I really anyone busy who have plants to try this app..Chloe97meVersion: 4.1

LOVE THE APP but...So I love this app so much, it really is great and I don’t have any complaints but one. And before i say that I will say that the only time you get adds is when you scan a plant if you don’t have premium it’s really great! But now for my complaint... when you go to add plants to your yard they chances it will be completely correct is maybe 40% they honestly don’t have a lot of normal plants on here, and by that i mean common plants. Like a SERRANO PEPPER. And common flowers and ect. Out of 8 plants i scanned 4 were incorrect and when i searched them up they didn’t even have that plant..Hi i geuss.....Version: 4.8

Not as ExpectedThough I could see the is app being useful for watering schedules and care for someone who needs the extra reminders. I downloaded in hopes it would better recognize what was wrong with one of my plants. It did not diagnose as it was advertised on it’s Facebook ad. Instead it gave me lots of info; which is nice but then I had to read through each one to try and figure it out. At the end of the day I still don’t know what is wrong with it. I just did the free 3 day trial so maybe other things open up when you purchase? It didn’t thrill me enough to make the purchase..JDanczerVersion: 5.3

Not accurate…I got this app thinking it would be pretty accurate. First, I am a landscaper so I pretty much knowledgable in plants and grass types. But, sometimes I need to identify other plants and live vegetation. I used this app just for that purpose. However, I can snap a shot of the same grass or plant 2-3 times and this app gives me 3 different types of names for the same picture taken of the same plant or grass area. This app is not accurate at all. I did the yearly subscription and feel for $40 a year is a waste of my money. Either update the app to be accurate or take it off the market!!.VissaniVersion: 6.2

READ THIS BEFORE YOU DOWNLOADDon’t download this app unless you plan on keeping it. Three days ago I agreed to the 3-day trial so that I could identify a plant that I didn’t realize in my backyard. Since then I’ve been trying to figure out how to cancel my subscription. This is the craziest thing ever; there is no option for cancellation in the app, and the subscription doesn’t show up in iOS settings or anything. I’ve emailed AIBY about my issue and they have yet to respond. So while the NatureID app is very informative and nicely designed, I can’t give it 5 stars..Danielle_808Version: 5.35

Use CautionJust a warning for new beginners (if this review ever sees the light of day). This is a wonderful app and delivers exactly as promised. However... it's one of the most expensive apps I've seen in any category once the one-week trial is over. The subscription is a whopping $6.99/ week. That's right. Per week. Make sure to cancel before the trial is up if you can't afford a big surprise in your bank account. You can find the option to cancel in your Apple Account subscription list if you have trouble finding it..TaantrumnVersion: 6.3

Consistently the best plant identifierI never write reviews but I really dig this app. I like being able to get all the info I can before buying to make sure the plant will be a suitable fit for the climate here. I’ve used this for a few years and they recently updated the app look, functionality, and accuracy, making it even better. I don’t usually like paying for apps but this one is worth the cost for me..LaneygVersion: 4.8

PromisingNot a lot of succulents varieties are registered. A few common plants lack care info (like agapanthus or carnivorous plants). But most of all, after the free trial period you basically have to pay for almost everything : you can’t add any plant to your listing and you only have access to the top of the care page. Besides their gardening articles are not very complete and there’s only a few. So it’s great if you don’t buy any plants after the trial period and you just want care reminders. Sorry but I am sure there are other free options that are more convenient than this app….Blop27Version: 5.0

Identifier needs intense workFirst off this app tried to charge me for an annual subscription and then charge me a fee weekly: I shut that down right away. I haven’t found this app to be as useful as I expected it to be. And the AI photo identifier system needs to better “trained” or however it’s technically said. I could take a crystal clear picture of a lady bug and it will think it’s something polar opposite. The diagnosis is hyper-sensitive but one symptom can be synonymous problems which is hard to really come to a conclusion without buying in more to the app for a personalized diagnosis..Mandimouse96Version: 6.1

Not worth itStarted off great thinking I was getting tons of information from them but as the weeks went on you get less and less info and more ads about buying a subscription. Things that I was able to do in the beginning I cannot anymore because I get prompted to purchase a plan every time I try to do anything. Everybody has to make money but I shouldn’t be asked to buy something every time I open the app. It’s basically free for one or two weeks then features leave and that’s it unless you purchase something..ChelssseyVersion: 5.21

Nice AppI’ve had this app on my phone for about five months. I used it to identify the plants that were given to me as gifts. And I ignored all the suggestions on what to do with those plants. So far one philodendron has survived in spite of all I have done to ignore it. So this evening I decided to look it up again and see what I’m supposed to do. Thank you so much for your splendid instructions and timely suggestions before my plant finally throws in the towel. I’m feeling confident that I will bring it back to life!.Icugini2Version: 6.1

OverpricedClumsy to navigate.Sceptic101Version: 6.4

Plant identifierInformative.RuthjefreVersion: 3.13

Quelle app utile!!!!Fonctionne très bien, très utile!!! Merci!.BoulineVersion: 2.5

Keeps telling me images are too smallI can’t get it to identify a flower of which I have taken 23 photos of - all at different angles = keeps telling me “this photo is too small” and will not proceed. Seriously!!!!! Another app did it immediately!!!!! Disappointing.Sammyman100Version: 5.0

Very helpful appAnd easy to use. Prefer this one over others, especially because it is usable for free..SpeedathomeVersion: 6.5

Al plant identifierThis app is absolutely amazing, it gives full descriptions as to what it needs to look and stay healthy. I just with it was able to create or include weather it’s best in tropical areas the exact soil conditions and what seasons certain types of plants will need more water or less water especially for outdoor plants in order for the plants to thrive.Beanie101010Version: 6.4

I feel I like itYes.Iqraam18Version: 6.4

So good for my plantsMy plants have never looked better and the extra information and little articles are interesting too.ZzzxkdkelVersion: 6.4

Great outdoorsThank you soooo much for this site❤️❤️❤️😎😎😎.Freckles 46Version: 6.3

First timeReally useful.Princess OriocanaVersion: 6.3

Very gooGood identification.EvertilaVersion: 6.3

I needed this!I signed up for the free trial yesterday, and I already like it. I don’t have a green thumb, so this app is perfect. Can someone tell me which subscription plan is better for me and whether it is more economical or advantageous to purchase a yearly subscription? Thank you.101greenVersion: 6.2

GreatLa meilleure app jusqu’à maintenant comparer à 4 autres essayer avant celle-ci. Fonctionne bien et informations détaillées utiles, le ph, terreau, ensoleillement ..XoCatheerineeXoVersion: 6.2

PlantIt is good.CanadiantigerVersion: 6.0

Not that accurateHave been using for a about a year and find that it’s often clearly wrong. Won’t be renewing..Johnson in TorontoVersion: 6.1

Be very careful when selecting this appWhile it may be a good app, I doubt it’s worth the cost. We signed up for the free trial, but they took payment right away and have not received a refund, because the subscription was canceled,.Terpi1Version: 5.33

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.20

Plantum - AI Plant Identifier Negative Reviews

No help when you need itWe were visiting my son and his peach tree was loaded with fruit but the tree looked sick. We paid the $20 for a consultation and put his email address on the requested report, since he was the one with the sick tree. Neither my son nor I ever got any kind of response to the question of what was wrong with the tree , so it was a total waste of $20. This app is heavily advertised as giving you cheap household solutions for sick plants , but as soon as you sign up you have to pay to even get plant identification, and it’s a more expensive app than others that do the same , and for your money you get zero treatment solutions for any problems. Then, when you do pay for help, they tell you it’s the weekend and they never respond to your question. Ever. So you get nothing. My son finally called the local agricultural university and sent them a photo and got the diagnosis — the tree was dying from an insect infestation and there was nothing that could help. Call your local A&M school and save yourself money and time ..DrBobbieVersion: 6.3

Incorrectly identified my house plant species. Canceled subscription during trial stil chargedI am extremely disappointed with this ‘AI plant identifier app’ and am shocked by the numerous high reviews it has received. Upon downloading the app out of curiosity for identifying my house plants, I found it to be inaccurate in identifying my plant species, leading me to uninstall it within the short timeframe. Despite removing the app, I was still charged for it! The app is a scam, manipulating its download through paid benefits for the short time. I got tricked. The pricing structure is exorbitant and should have been enough of a red flag, with a weekly fee of $7 or a yearly subscription of $40, representing (a staggering 900% markup for short-term users). This pricing strategy is designed to take advantage of unsuspecting users like myself who are lured in by curiosity only to fall into a trap. They must be paying people off for the high-reviews. Do not trust!.Beeeeen8472Version: 6.2

UselessYou can take 1 photo total before it FORCES you to sign up for a free trial, or simply pay. That’s absolute nonsense and ultimately makes the app entirely useless. Who in their right mind is paying $60 a year or $8 a month to identify pets and plants? Honestly if you’re that into plants, they have books and plenty other free databases you can use for identification. This is overpriced useless nonsense. Honestly, the only reason why I wanted to take a second photo was because the first time I tried with my cat it gave me breeds that were not accurate at all. I read the descriptions and each one had specific characteristics my cat did not have. For example, the first breed match must have blue eyes, my cats are clearly yellow in the photo. The second breed match had “space between the eyes the same width as the eyes,” the space between my cats eyes are further than this. So on and so forth, my point is this app is USELESS! Do not install!!.DW880Version: 1.10

Eh needs workI saw this app in a add and it looked very useful because we have a lot of plants and some of which are dying and we can not figure out why. So I decided to download it. After downloading it would not let me into the actual app unless I payed for a years worth of this app ($60). Yea ok Barbra, that ain’t happening, I deleted the app a minute later and went to the reviews to see if it was just a bug because I expected a little more from a app that had 4 stars. Nope that was no bug and I later learned that I had escaped a scam just in time for other people actually got tricked in to paying for it for a whole year. This is not a good app and it needs to give you a longer amount of time for a trial and not trick you into paying $60 dollars. I also have the question of this: the only reviews so far that I have seen are 1 star reviews so how does it have 4?.Bananas10101Version: 3.0

Try PlantNet instead.If you don’t want to pay $59 per year, then this app is practically useless. It’ll give you 1 free identification (1 total, not 1 per day), and then it’s done until you pay. Don’t even think about using the “free” trial, as they don’t respect the 3 day window, and they auto-bill instead of asking if you want to go through with the upgrade. I’d like some sort of in-between app, where the free version is actually useful, and then the pro version has expanded features, access, etc.. Those who need the full thing undoubtedly find this app great, as it seems well put together, and fairly seamless. It just offers nothing for the casual user. PlantNet and iNaturalist are much more friendly to casual users, and as of right now, don’t charge for plant identification or anything else..B. Jones.Version: 5.0

Definitely FRAUD!! SCAM!!Be aware and carefully with this Apps. So, I downloaded this Apps for 3 Days-free trial. The day I downloaded, I unsubscribed just to make sure I am not forgetting to do it if I don’t like it. And what happen is they took my money for weekly subscription. And I submitted a refund, and they said I should contact App Store. So when I try to submit refund from App Store, it doesn’t show transaction with them. And they charged me directly from their website. I know this is not much $6.99, but times 1,000 or 100,000. It’s a lot. So be aware!! Updated: They finally refund my money after I contact other support and being very noisy. So if you experience the same. Try to contact other section, do not choose refund section. Because it would asked you to go to apple support..MamiolovedadioVersion: 6.3

DON'T PAY FOR ANYTHING!!!!It identified my plant and it said it was sick when it obviously wasn't, so it said if I wanted to know what my plant had I had to pay, it was only $10 yearly so I said ok it's cheap, then after I bought the app it said my plant was perfectly fine 🙃 So I grabbed a plant that I knew it was sick and it said it was sick but if I wanted to talk to an expert so they can tell me how to fix it and what it had was other $10 per session 🙃 are you kidding me? You can keep the app for free if you only want to identity your plant but don't pay for anything else if you think it's sick is easier to Google the name of your plant and ask why your plant has the leaves down or brown or the issue you're having, trust me is the best you can do.NnnnnnngoVersion: 5.17

Diagnosis doesn’t workThis app has been handy for identifying plants which is why I downloaded it, but when I tried to use it to diagnose my Orchid, it was completely useless. It didn’t recognize anything when my Orchid started withering, and I thought maybe there just wasn’t enough damage to recognize something wrong. Unfortunately the Orchid got progressively worse and the diagnostic button didn’t recognize anything at any stage. Now the Orchid is yellow, brown, and no longer flowering, (very obviously dying and prob beyond help) so I tried to diagnose one more time to see if the app would even recognize that. It did not, and continues to call the Orchid healthy. Maybe it works if you use the paid version..FoxbanditartVersion: 6.1

Incomplete $9.99 AssessmentsI purchased a sad little succulent plant from Lowe’s with the hope of reviving her. My usually green thumb was stuck since she wasn’t thriving after a month so I paid $9.99 for a consultation. The response was ‘I recommend repotting the plant in a different soil with a little sand added.’ What the heck? WHAT SOIL DO I USE? I responded back using the sent from address by replying . No response. I tried through the app. They wanted another $9.99. I don’t mind the consult fee if I can communicate in real time to the ‘consultant’. But it’s a one way feed. I feed them $10 and am fed a response solution that doesn’t allow questions based on the response. Yep, no, can’t do. Was wishing this would be a totally awesome app but it isn’t. I discontinued the subscription and want my money back..AkbywayofkcVersion: 5.25

Hidden Fees Even With Premium SubscriptionFirst off, this has been a great app to keep track of my plants progress and become acclimated to watering and fertilizing schedules. That being said, I could do this on my own and not pay the $10/mo because that’s really all you’re getting. Is a plant note taker. Most of the “plant care” advise can be found using a simple Google search. Also, I find that there are many plant species that are not included in the “identifier.” Leaving me with a “Your Plant” snap with no further information. Most frustrating of all, is the feature that allows you to communicate with a “plant bot” for EXPERT analysis of an issue. Although I have the premium subscription, it requires another $10 (PER SESSION) to begin a chat… with a bot… 🤯 This was the last straw for me. I will be saving my money and utilizing an app that doesn’t overcharge for what is actually offered and doesn’t try to gauge me when trying use the features that supposedly are included with a premium subscription. Waste of money and time..Lysa6662Version: 5.7

Too expensive. Incorrect identifyingSigned up for free trial. I figured if it worked as well as it claimed, I'd pay the ridiculous $6.99 weekly subscription fee and use it on a bunch of plants for a few weeks. However, right off the top, The Nature ID App incorrectly identified two succulents-which I really needed info on! When I tried to contact the company the next day to cancel-I got no reply. Then I messaged again on the morning of the third day (last day to cancel)and they did reply and instructed me on how to cancel- but in the fine print I noticed it said "cancellation requests must be submitted 24hrs prior to renewal date to avoid being charged". So, I wasted my time and $7 for Absolutely nothing. Very disappointed..SevenmichVersion: 5.36

Hideous customer service - took my $20I purchased this app online and how do you spell an unbelievable amount of time trying to get it loaded up. It would not function on my phone. I reached out to Customer Service for help and they continued to tell me after having me wait for a week that I was doing it wrong and I needed to reload the app. They would not listen that it was not working. They would not listen that it was looping. They would not honor my request for my refund. Hideous experience. Complete waste of time. I’m a busy person and you run the risk of having your $20 vanish, being gaslighted by the raunchy “customer service” and having a LOT of time sucked out of your life with no results..Corinna RosaVersion: 5.17

Nothing special , too expensiveI have downloaded the app as it was promising a lot. By scanning the plant you get the name of the plant and what’s the plant condition, but not specifically group. Patient of issues that can happen. My plans had abiotic and it might be from a few different things, so it doesn’t specify from what my plans got abiotic. After I click on consulting what to do about the plant it offers you plantbot to advise you for $9,99$ per advice. Things like advising how to help your plant recognizing plant, recognizing sort of the plant should be included in weekly price which is 7.99$. Absolutely disappointed and I have the reinstalled right away! Somet.Dobra mojaVersion: 5.36

Identifier was awful, free trial is so short!I downloaded this app using the free trial to help a friend. When I got home, I wanted to play around with the app some more so I used the identifier to ID all the plants in my house. It got every single one wrong. I even took three different photos of the same plant and got three different answers every time. This is a really expensive app for wrong answers!! I already cancelled my free trial. And while I understand it’s on the user to understand the free trial, a three day period seems way too short. I’ve never used an app with anything shorter than a week free trial. Between the terrible results and the short trial, this just feels really scammy to me. Buyer beware..TaesGalVersion: 6.1

Was working great until I purchased subscriptionI was using the free version of this app for months and enjoying it a lot. I liked it so much I wanted to upgrade to the paid version to support the app + its creators. First off, I noticed no major changes to subscribing for $20. Secondly, my app now crashes all the time, they took away the plant care reminders which were the only useful thing in this app. There used to be a way to snooze plant care reminders when the plant didn’t need them- now it just sends 30 push notifications a day. This app is a waste and I am downloading other plant care apps. Wish I didn’t waste my $$ in an attempt to support this useless app.Nicoleg10Version: 5.7

Bad qualityThe first few plants you check they let you do it for free but after that before each picture they have you watch adds, very inconvenient if you are a huge plant person with many plants around your home. Not to mention the app doesn’t even get half of the plants correct or doesn’t have a answer to what your plant is. And lastly it claims to be able to tell you the disease that your plant may have but each time you go to try it, it instead takes you to a slide for you to post a disease your plant has and describe it yourself instead of actually telling you wants going on with it. I recommend plantnet, I’m recently new to that app but so far I’ve been happy with it.Rice_childeVersion: 4.0

WeirdWanted to identify one plant and it showed a picture that looked like it could be the plant. When I click learn more it gave me a bunch of weird definitions for the name? Like ‘there is a river with this name’, ‘there is a prophet with this name’, ‘there is a village with this name’, ‘there is a character in winx club with this name’.. like who cares? I wanted to know about the plant not the name. Not sure why someone would pay for this app. When I searched for a plant identification app this one popped up and it seemed like it also included a care guide but it didn’t give me any such information. How do cat and dog breeds have anything to do with plants as well? Weird. Deleting the app. So glad I didn’t get swindled out of money like some other reviewers..NothingshereVersion: 1.12

Seems like a huge gamble.I tried it out with my Vizsla. App thought she was a mushroom. I clicked that, no, she is actually a dog. It gave a list of common breeds, all that I can recognize easily without an app (seriously: poodle, French bulldog, husky level of common breeds), but none of which was a Vizsla. I thought I’d give one more chance by putting in a variety of photos, but after going to the trouble of uploading, it didn’t allow me to even see the results without agreeing to the trial period after which I need to go into Apple settings to cancel or be charged for an app that can’t even tell a dog from a fungi. No thank you. Probably should give a bit more risk free of a trial if they want me to bother with cancellation..Stop deleting my reviewsVersion: 1.10

Unhappy clientI am very unhappy with this app. First I took two pictures of two different plants, one a hosta and the other unknown but the app incorrectly identified the hosta as a Canna Lily and the second one said it was a thorny vine native to somewhere in Europe. Well I live on Vancouver Island, BC Canada so I don’t think that one is correct either. But further while I was trying to figure out how to use the app I clicked on what I thought was a free trial and it responded by thanking me for my purchase. I don’t even know how much I was charged and there is no place I can find to cancel this app. Very disappointing. Advise other users to be very careful. I do not consider this an honourable app..LoriKatVersion: 1.1

Marked my Dalmatian as a great daneApp was unable to identify a Dalmatian and incorrectly categorized my German Shepherd as a small white dog that I never heard of..A Valle 99Version: 2.0

No option to cancel subscriptionThere is no option in the app to cancel the subscription, once we purchase it while we enroll into the app for the first time.RishabhcanadaVersion: 5.6

BEWARE BEFORE DOWNLOADINGDownloaded this to help identify a plant. Subscribed accidentally and Canceled before Free trial was up. They will not refund my money. Have sent several emails enquiring as to the status of refund and have received nothing from them. DO NOT DOWNLOAD THIS IS IN MY OPINION A SCAM !!.IKool ServicesVersion: 5.4

False advertisingThe app is advertised as free. But then asks you to spend $19 CAD to actually do anything with it..IGame369Version: 3.11

TerribleCan’t Id anything and is a waste of money. Don’t waste your money because it is false with identifying everything.QwyrtyuikbbvcfgVersion: 2.1

INCORRECT RECOGNITION/MISLEADING COSTSThere is no free tier to this app, which is very misleading. Also, it told me that my St. Paulia/ African Violet, is a Wax Begonia!! They couldn’t be more different. This looked so promising that I’m very disappointed..Kadiska KVersion: 6.3

FraudFraud app charge you otomatik.Agshin yusifovVersion: 6.3

Misleading (i mean zero stars, not one star)No ability to use app for free, no free version. They say we can use it for free but we need to purchase it. Very misleading..Sky-labVersion: 6.3

Money GrabberI have a couple plants that had a little issues over winter, so I downloaded this to figure out how to fix the issues and bring them back to life. I got the subscription (free trial and then 8.99 a week. I took pictures for my cactus and my orchid and it only said yellowing leaves for both of them, not really how to care for them or really telling me what’s wrong like in the ad. BUT you can ask an expert for another 24.99 on top of what you pay for subscription… not worth it at all..Say-10😈Version: 6.2

ScamThis is absolutely scam app, basically only tell you what kind of plan is , but if you want more information you need pay more , unbelievable. It was not like what they advertised. Don’t waste your money!.Li0927Version: 6.1

Don’t botherGoing to delete this app. The add I saw made it look like it shows you how to care for your plants after submitting pictures. Which is true but then you get a pop up that it’s 12.99 to consult the experts about your plant. So I get as far as getting a picture and IDing it but no care suggestions without payment per plant… and this is after the paying the subscription..BradieTVersion: 6.1

It’s not feeeIt’s labeled as a free app but is not. Doesn’t scan plants correctly either, crappy app. Don’t use it, not worth it.Slingydog44Version: 6.1

App Gougers! In get rich modeAll of them at 2024 into “get rich” mentality. Fine to pay for an app, bit FOREVER? Claim for a “free” app, but to try it they all want credit card info first. Not a lifetime fee, WEEKLY, monthly, and forever. Let’s buy a BOOK instead, read & have gardening books forever in our expanding plant fun. One time fee, same info..Able5786Version: 6.5

App is not actually free and isn’t accurateTo get more then one plant diagnosis you have to purchase a subscription to the app and it isn’t even accurate. One of my plants has a contagious fungal infection and I scanned it to see the accuracy and it said it was not contagious so make sure you take it’s diagnosis’s with a grain of salt.KokokansingVersion: 6.3

Hit or missIl n’a pas bien identifié mes plants d’agrumes, clémentine et pamplemousse ont été classés comme lime, et mon plant de cantaloup a été pris pour un concombre… et mon plant de melon d’eau pour une grande capucine. Je ne sais pas à quel point on peut lui faire confiance..CathelespVersion: 6.3

AolppFALSE ADVERTISING!!! This app does not tell you to do any of these things for your plants..Hud5onVersion: 6.2

PlanteJe prend en photo une plante et ça dit que c’est un chou, ensuite betterave. C’est complètement faux.Plante45Version: 6.2

Waste of moneyI paid $50 for 1 year subscription. It says plant is sick and gives same diagnosis for every plant and does not give the treatment plan. It says contact expert for which I have to pay more money. So what is the $50 for???? Just to tell me my plant is sick???.Sindu909Version: 6.1

Works poorlyI found it unable to identify house plants and the fact that one needs to subscribe to use it is pointless. If they really had a useful product they would at least have the identification feature free and charge for the advise. Don’t bother with this..GWMatMILOVersion: 6.1

Not greatI’ve had this app for a couple months and it’s not worth the money. Since having it, I’ve thrown out two plants. The app itself has many annoyances in scheduling/re scheduling waterings etc. The only good thing is that it keeps your plants top of mind..K.Run.Version: 6.1

Didn’t workDidn’t properly identify plants or disease. Kept assigning the wrong identification and saying the plants were healthy when they had an infestation. I tried it in multiple kinds of plants. Wrong every time..Newki121Version: 6.1

Forced to purchase to useWaist of time. Forced to purchase to continue. I deleted it!.Horse shitzVersion: 6.1

Not goodEvery time I checked it gave me a different plant all of which were wrong..Sid the sloth27373&82Version: 6.1

Pay or cannot useThey don’t even give you a couple days or # of tries before you need to sub or pay monthly..Callmephil79Version: 6.1

Supposed to be free?Immediately gave me an option to “try for free” or subscribe for nearly $50 a year. That’s not free, in my books, and false advertising..Zrezygnowany karaluchVersion: 6.1

Fraudulent chargesI am not signed up for any type of auto renew and I have never purchased this subscription to begin with. The company without my permission charged me over 40$ for some type of service..Gang member Andy brrrapVersion: 6.1

Enable to diagnose problemThe app just provides a list of possible problems with a plant. It was not able to identify a specific problem like over watering..AsguesghVersion: 6.1

Lousy identifier (for me)Just installed this app’s free trial to ID a plant. Tried three times, wrong all three times. Cancelling right now..MamaGumpVersion: 6.0

Expensive and poor user experienceExpensive and poor user experience. Not worth the high price..Hope is at handVersion: 5.41

Publicité trompeuseC’est pas gratuit!.Gigi1606Version: 5.41

Non senseDon’t match at all.Sk dVersion: 5.41

Bogus App full of liesIts not free, not even close to free, and they require a credit card or access to your apple pay in order to test it for a pointless brief duration of time. Ignore, delete and use built in plant ID function of YOUR iPHONE CAMERA! Not worth the time to even download..Mad_PhDVersion: 5.39

Horrible App - Charges & Doesn’t Identify CorrectlyThe app didn’t tell me how much it was before I signed up for the FREE subscription. It then CHARGED me the highest price - the weekly price! And it couldn’t identify half of the plants in my house, even a basic tomato plant. Everything about this app feels like a scam!.BazingaQVersion: 5.39

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