Fidelity Health® Customer Service

Fidelity Health® Positive Reviews

What a great app!This makes managing my health related finances so easy. Want to reimburse myself for an expense from my HSA? Easy Want to document the receipt and expense details?? No problem, take a picture or attach the file, fill in some optional details. Wanna see your balances? You got it. I just think this is such a great app and concept. Look forward to seeing it evolve. Would love if more businesses returned to making life better for the consumer and adding value instead of making every little thing as frustrating as possible to get you to buy a subscription or a +plus version or whatever other thing. If this was another business the documenting your expenses would be a microtransaction or something ridiculous. Keep doing what you’re doing Fidelity and I’ll be sticking around for good.Common_DVersion: 2.15

Very helpful, could improveIt’s very helpful being able to see what is available in my account, pay or reimburse myself for medical expenses out of the app, adjust my account info when I move to a new address, etc - way more convenient than having to get into the site on a computer, too, since I don’t always have access. I would appreciate a better way to track my expenses here, though. I have a hard time organizing or remembering things, especially over the long term, so I would find it really helpful to be able to snap a photo of my receipts for medical expenses on this app (or at least make a note of what I’m reimbursing myself for) to make justifying them easier during tax season..KakaitaloverVersion: 2.1

Makes life easierUsing the app for my HSA and it’s so easy when I forget to use my card of husband goes to get my prescriptions and doesn’t have my card. They make it super easy and my favorite part is I can add a picture of my receipt because let’s be honest no one saves them anymore. Very helpful and easy to understand..Crusty :)Version: 2.13

Easy to share your private information with “AI”Makes it easy to link several Fidelity Apps (3 so far) with your Bank account. That way you can access information on your Retirement And Health Savings accounts. So far no hidden fees like how much it cost for a sick/illness/injury note from a Hospital $$$ that workers comp doesn’t cover =].DOPE$TVersion: 2.13

It couldn’t be any easierI typically dread doing the reimbursement process. So much typing is required to enter the information from my medical receipts. This time, it was quite literally just one click, I submitted a request for the entire amount available in my account. Thank you.Gumbo and LSUVersion: 2.0

Very easy to use!Happy with user interface. It provides all the data I would want to see on the home screen and the reimbursement process is simple!.WONT LET ME MORPHVersion: 2.14

2 factor authenticationThe 2 factor authentication kicks in for every session on a single device. This is very inconvenient if I used the app on a specific device in the last couple of hours. I totally understand if it’s a new device and would may be like to see an option to have ‘Remember me on this device’ that most sites offer..Aparna ChadaVersion: 2.8

Quick but needs a memo fieldThe app makes it very easy to reimburse myself for medical expenses but it would be VERY helpful if there were a memo field (like there used to be). We have scores of expenses every year and if there is an audit it would be very difficult to figure out which expense goes with which receipt..Sun Devil 9498Version: 2.9

Useful AppThis app is very handy. I was able to use my downloaded Covid card at a health conference recently. It works quite well. It’s a must have if you want get of clutter in your wallet or purse. I highly recommend!.NewbieWDVersion: 2.4

Easy to useThis app is so easy to use and doesn’t use the stupid jargon that other financial apps use. It takes out the intimidation factor and lets me reimburse my medical expenses easily.J-TwizzlerVersion: 2.16

Always on point!I enjoy using my helpful fidelity app! It’s moments away from answers and info I need! Thank you for making it user friendly!.Southern GracieVersion: 2.13

HSA ContributionSome how my HSA didn't max out at the end of the year from my pay checks. The HSA one time contribution made it very easy to max it out! Way better than Net Benefits!!!.AndnskaksndnaoVersion: 2.7

User Friendly but…It needs a receipt scanner and folder to save HSA receipts. We’re required to save receipts for IRS purposes. Fidelity even tells you that, but the app doesn’t provide a way to save them. Now I’m researching receipt saving apps just for my Fidelity HSA..Mom-'o-4Version: 1.23

App getting better !App has gotten better over the past 6 months.NickSinclairVersion: 2.6

Smarter than most apps I haveThis app is smarter and more efficient than all my other shopping apps!.Reen19Version: 2.15

Best Supporting InvestmentI’m happy to have them in my corner. The investments and hospitality and good interpersonal communication are great! I look for a long relationship between us!.Fame MBMVersion: 2.15

User friendlyEasy to navigate..LilyLoneVersion: 2.12

Handy AppSo easy to use. Submitted my reimbursement request in doctor’s waiting room. Ability to add spending card to my digital wallet would make it a 5 star app..JjmansfieldVersion: 2.9

Super easy to use!The app made it super easy to connect an external account transfer funds for my annual HSA contribution..5Thousand900Version: 2.10

Notes or Memo for self reimbursementIt would be good to have notes or memo feature during reimbursement to leave details for future references.AV.SETHIVersion: 1.21

Need a feature to add notesIf I can put a note when I reimburse myself, that will be helpful for adult in the future.Apple fun0001Version: 1.23

First timerThis is the first time I have used the app. It is very straightforward and easy..Twin2smithVersion: 2.4

Super user friendly!Wow I'm extremely satisfied with the ease of the app. Great job.6-6-29Version: 2.10

Very user friendlyLove this app, very user friendly !.SahizzyVersion: 2.11

SimpleThis app is simple and intuitive to use..Sooku15Version: 2.6

Easy to use and seamless across fidelity appsEasy to use and seamless across fidelity apps.Admirable GuavaVersion: 2.6

Great app and seamless experiencesOverall very stable app, simple to use, and saves me time!.ReedH BothellVersion: 2.10

UsefulActually quite a useful app for managing my HSA funds..Neighborhood NerdVersion: 2.9

Surprisingly SimpleHappy to learn how easy it is to get reimbursed for HSA expenses.Shadow1011Version: 1.22

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Fidelity Health® Negative Reviews

Worst HSA app I have ever used.I am a registered nurse for a large insurance company, so I have a lot of knowledge and experience behind this review. You can’t access your electronic card. You can’t pay expenses. The only thing you can do is check your balance. My previous HSA was through Benepass and I will greatly miss the convenience of that app- it did everything live and told you if there was an expense problem and why. You could scan it just like a credit card at the drug store, etc. Here it is the 10th of January and we still don’t have our hard cards. I have never NOT been able to create a new account and print a paper copy before! I have been waiting to get my new prescription glasses for weeks. Shame on you fidelity- this is a very inadequate app. The website isn’t much better. I will keep my vanguard account for my 401 additional contributions because of this crappy app- poor quality app & website=poor quality everything. There is NO WAY this is rated 4.9 of 5. They must be falsifying the numbers..JJ, RNVersion: 2.7

Not as good as other HSA apps1. “Saved receipts” feature doesn’t work. 2. Why is this a separate app from the NetBenefits app? At least provide a link between them. My card says “NetBenefits.” My company calls this “NetBenefits.” Why is this a separate app called “FidelityHealth”? It doesn’t connect with any health app, and doesn’t provide any health info. 3. “Scan” doesn’t scan my receipt like the previous HSA app my company contracted with. Even standard business-expense reimbursement systems, like Concur, do this..K1rkVersion: 1.20

Not quite what they advertiseLearned about this app from an email Fidelity recently sent to me. I have a Fidelity HSA through a former employer. Turns out that the app only works for current employees. Otherwise you get a message that your account is locked ( fortunately it did not lock web access to my HSA). Fidelity, please make your description crystal clear and stop sending emails about the app to people who are prevented from using the app..JRH ReviewsVersion: 1.9

Worked great until they changed itI actually really enjoyed using this app but I logged in today for it to tell me to use their new app which doesn’t have the scanner to check if an item is eligible for payment. If I wanted all the extra information about my retirement and hsa investment options I would go online not use an app. Thanks for ruining the only purpose this app served..Irritated Quarantined momVersion: 1.12

No longer supports older iOS versions!!App is installed on iOS 14, but refuses to proceed. No later version can be installed. Please make the next update of your app work on iOS 13 and iOS 14, so those of us with older devices can upload receipts and receive reimbursements! (The regular 'Fidelity' and 'NetBenefits' app still work fine on iOS 14; there is no excuse for this one not to as well.).Jim GrishamVersion: 2.1

MApp doesn’t tell you your available balance to withdraw. Fidelity should just stick to investing, not HSA. I deposited funds and still don’t have access to the funds. It’s 7 days and counting. Told me to call back in a couple of days if still not available. Also made medical payment with debit card 3 days ago and bill is still not paid..Mch 123Version: 1.13

I don’t like itPaying health expenses is already painful. This app doesn’t help you keep track of what reimbursement you already submitted and what has been charged to your Health Care Flexible spending account. It’s just easy to submit a reimbursement request but then it goes in a black hole… no bueno!.Volpeforza5Version: 2.9

Needs improvementOk app but Optum HSA app is way better. Need ability to scan documents and bills for record when they are paid from your HSA. and when you pay a bill, you can automatically scan the paper bill as record..User orVersion: 1.14

Log-in does not permit copy/pasteThe log-in screen does not allow me to copy/paste from my password manager. I use randomized and highly complex passwords, so not being able to copy/paste from the manager is a huge problem. Deleting app until this is resolved. There’s no excuse for not enabling a copy/paste function for log-in credentials..Rockface!yeah!Version: 1.10

Paying claims from HSA is a nightmareLazy app designers, they don’t bother to get provider data from medical insurer, and expect you to enter the billing address of the doctor! Good luck with that. Hope did I end up having to use this garbage….MirocalVersion: 2.13

App not processing claimsThe app stopped processing claims. Unclear if it is the system or the app. So going to lose money while trying to submit some final claims. Good thing my former employer switched away from Fidelity for FSA. They still use Fidelity for the 401K, so hope people don’t lose money due to incompetence like this..NathanStehleVersion: 1.20

Barcode scanner doesn’t focusApp needs to work better with iPhones that have multiple camera lenses. The barcode scanner doesn’t focus on my iPhone 13 Pro unless I pull way back..SpittingchickenVersion: 2.7

Absolute TrashThis Health App, the Fidelity App and the Fidelity website are absolute trash for submitting FSA expenses. The UI and navigation are horrible and confusing, the uploads almost never work, if there is an issue they just deny the expense and don’t actually tell you what was wrong. Fidelity is the absolute worst for FSA..T3rseVersion: 1.18

PointlessEmployer moved HSA to Fidelity so I downloaded this app thinking it would allow me to access and use my HSA funds. No, it only allows viewing balance and transactions. Submitting a claim has to be done through their Bill Pay web site. 🤦🏻‍♂️.H3adacheVersion: 1.2

Useless App, it only shows your balance.There is no link to your insurance as shown in the screenshots nor does it allow you to track expenses as stated in the app overview. There is no reason to use this app. It does not do what it says it does..BrizzyBVersion: 1.21

So confusedThis app is really terrible. It actually is confusing. I didn’t even see my balance until I went into it. It’s not integrated with investments.I don’t know why someone would use this..GroundhVersion: 2.12

Doesn't work with password managerI can't paste into the password field, and apparently neither can my password manager. I typed it all in and it still didn't work (but does fine on desktop.) Fidelity please hire UX people.BallardBoyVersion: 1.20

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