HoYoLAB Customer Service

HoYoLAB Positive Reviews

Great Idea! Some bugs here and there, and some suggestions :)Overall, the app is pretty cool. You have most of the Mihoyo games put in this app to check out. Instead of having to take a look at tons of different social media accounts, you can simply go to the app to take care of things. Before I start with the criticisms, none of this is against Mihoyo as a company, I’m sticking with just the app itself because that’s what I’m rating. The app can be occasionally laggy and the interface is a little confusing at first (not knowing what is what, where to go, etc.). It’s a little weird looking on the iPad, however I can’t say the same for phone since I don’t use one. Suggestion time? Oh yes it is! I believe on the app we should have a top up center for each game. I would love to buy some more Genesis crystals or welkin, however credit card is a little weird on pc and I unfortunately don’t have enough storage to download the Genshin app to use my Apple account. Therefore, a top up center would be extremely convenient and helpful. Some other nice additions would be countdowns to new updates, events, and banners. I think it’d be pretty cool to be able to see something like that so that most people won’t have to be doing the math to figure out when things are ending and when things are coming..AliasAnonymous62Version: 1.5

I recommend for many reasons.This app is very fun, very helpful, and overall an amazing app. Original, I had downloaded this app to be able to figure out builds for characters and the interactive map(which doesn’t work for me but wtv), but I realized that overtime, this app it’s great for socializing as well. Here, you can find your people, who play the games you play. Hoyoverse has many games, yes indeed. If you want to find people who play the games you play that her miHoYo/Hoyoverse’s, this is the perfect app. They have Honkai Imapct, Genshin Impact, Honkai Star Rail, Zenless Zero Zone, and Tears of Themis. I only play Honkai Star Rail and Genshin, but I do plan on getting Honkai Impact soon. This app has its benefits, many actually. You can post about your characters or maybe whatever issues you have, you can make friends and friend them on whatever game you play, you can search up builds if you play HRS or GS, bosses, maybe exploration! This app has it all. I post on this app, not daily, but just to share my experience with everyone else and my thoughts that. One thing I love about this app, is the stickers, both the stickers for each game, and the gifs. Another thing is the comment decorations. They also have this little thing called “traveling mimo” where you can use it, and get primogems for genshin, Jade crystals for HRS, and many more stuff. Overall, this app? 5 stars. Truly amazing, very helpful and super fun. I recommend, most definitely..Nothing,Just.PepperVersion: 2.49.0

Uhhhhh good? i guess?The app is super helpful! I mainly downloaded it for the teyvat interactive map and it really helped :3 plus so much more stuff like daily check ins for in game items that also help out ^^ building characters and so on and so forth. The developers are incredible and the games they make are too. But i hate the community. Like so much 💀 I never wanted to meet the community because of how much bad i hear about it and i’ve been bullied online for playing genshin before they got to really know me. Saying things like “the only sane genshin player” “rare genshin player W” stuff like that. And unfortunately now i know why. The community is just straight up cringe. Obsessive, mentally unwell, and head over heels in love with fictional characters. I didnt think it was that bad until a younger player made a redesign and was horribly cussed out over “trying to change the character” because “she is perfect the way she is”. I dont understand how you can have so much hatred for a real human and so much love for a character that doesn’t even exist…. But yeah. Thats my take on it. just stay away from most of the people and its a great app.PuppigutzVersion: 2.41.0

Overall an amazing app :)Hi!! i am mushroom. and im somewhat new to this (ive been on the web for quite a while but didn’t post often) and im trying to do more events and post more but I want to say how useful this app is to anyone thinking about getting this app! The community here is nice and there are so many kinds of posts. ranging from fanart to food to in-game guides, it’s easy to find a few topics you are interested in :) the only hoyoverse game I play is genshin impact. I play everyday so the check ins are extremely helpful when I’m in need of primos/mora/food/level up mats. it’s also nice to use the interactive map if for example you have one more mondstadt shrine of depths and you can’t find it, the map can help you a lot! one suggestion is that you can let players be able to see what they have already found on the map like oculi and shrines of depths :D I found some bugs i the app but they might not really be the apps fault for example when I was doing the novice event and posted 3 times, I tried to get the reward but it said that it didn’t meet the requirements or something (?) I did claim it much later though (the app also lags a lot but that probably my device lol!) ...just realized how much I wrote so but if you read all of this congrats! I wish to get the artist badge soon and post fanarts more (and get kazuha!) have a good day- no rest of your life!! :D.耳赤Version: 2.11.0

Room for improvementThe only reason why I am not rating it five stars is because of the interactive map and the overall moderation of posts. I don’t like that I can set a custom pin and view routes on my tablet, but I can’t make routes unless I am on a PC. I have a PC, but going back and forth is very inconvenient. What about the other users who don’t even own a PC? I know they are probably annoyed about it too. As for the moderation, it is saddening looking at so many racist and homophobic/transphobic users be able to post so freely without any repercussions. The new report feature is nice, but it doesn’t do anything. Those posts are still up and the users are still able to have an account on HoYoLAB. Not only that, they get tons of engagement on those harmful posts and I know most of the users of the app are under 18. That is beyond harmful for their mental and self-esteem. Please enforce your own rules. You can’t say this and that aren’t allowed, but still let them get away with those very things..SilencioJayVersion: 2.40.1

Love the appI truly love the app, and all the reward functions, and how it looks, everything. However im encountering a problem. For some reason, It seems that all my data on my American server isn’t there. The UID for my American server is different than the one the HoYoLAB app is suggesting. I am using the email that I’ve used, and I don’t have any other emails that I use for Genshin. And I did try linking my American server, however that didn’t work. I’m not sure if this is a me problem, that can be solved in a few minutes or if this is an actual issue that others have experienced. Im sure if there was a function where you can log on using your email AND UID, then this wouldn’t be an issue. But besides that this is a wonderful app, that has a lot of functions, like the interactive map, and the daily log in..Nuevitas23Version: 2.30.0

Just got it today, but i’m loving it!I honestly only got this game so i could get daily rewards for my newer account to help with leveling up, building characters, etc. but within the first few minutes it totally grew on me! both me and my brother are on it for more than the rewards on Genshin, but also for the fabulous fan art, which is either really good- so good it’s jaw-dropping!- or just absolutely adorable, the memes and any other fanfics there might be besides the Thoma&Childe one! (i loved that one btw Wind Traveler Jaime, if it weren’t for you i never would’ve fallen in love with ChiLumi and fall in love with Childe even more especially since my main is Lumine!!!) and the wallpapers that people make! i am very thankful for this app and glad i had the courage to ask my parents for it or else my life wouldn’t be the same!!! ❤️❤️❤️.PantherstarofSkyclanVersion: 2.7.0

Good App Assistance!I really like the HoyoLab App! It’s got a lot of different things to assist players. There’s a Battle Chronicle that lets you check your character’s levels and gear from your phone, an interactive map, guides to track what materials you need to level up various characters, and lots of community discussions! It’s a super solid app and I have the widget on my phone so I can track my resin and check in status from my phone’s home screen. Really theres only a few minor cons I can mention - There’s a lot of menus, and sometimes it can be confusing to navigate through them and find what you’re looking for - The interactive map is probably only about 90ish% accurate. I fairly often find chests and whatnot that are not marked on the map. Still super helpful though. - You can’t check specific stats for your characters. In a game that really stresses the importance of paying attention to the stats of your characters, it would be nice to be able to see the specific numbers and percents on the app. Right now you can only broadly check their gear, like what weapon they have and what artifact sets that have. I have to actually log on to Genshin if I want to check anything specific..IIXenaVersion: 2.29.0

Great App!.. but a few bugs?My friend and I saw the hoyolab app and we love it, however some notifications don’t really work for us for some reason, most specifically the daily checkin. We have it turned on, but it doesn’t notify you when it resets, so that’s a bit of a disappointment. On the topic of notifications, it would be really nice to have the ability to have a notification bell for when someone you follow makes a post. It’s just nice to be able to see a preview of the post or to be able to know what has been posted without having to get in the app and scour around. Another addition that could be pretty nice is having a messaging system so that people could talk to each other? I don’t think that I would use it often, but I like the option to communicate with others if I would like to. It would also be really really nice to see how much resin you had in your Genshin account through the app! Managing resin can be a bit scary if you don’t want to cap out, so having the ability to check it through the app would be such a godsend! Either way, I’m happy with the app so far, and I will continue to use it for my Genshin-y needs!.MjohnsonYTVersion: 1.1

The game is cool, it’s just the community.I don’t like socializing with most people who play Genshin because they always turn out weird. I don’t know what it is with these people calling fictional characters “daddy” or “ mommy” but it’s really freakish and just makes you look weird. Don’t get me wrong the characters are really cool but seriously the fandom ruins the game for me ( especially all the ships. Genshin players can’t go a day without shipping the worst ship ever) not hating on the people who made the game it’s really amazing but I feel like the community needs some common sense slapped into them. Maybe you know, take a stroll, roll in some grass, spend more time outside of the Genshin impact wormhole. Really what I’m saying is the community needs to improve itself..WatermeloncookoopantsVersion: 2.33

I wish I didn’t have to see the posts.Tl:dr I don’t like the community and I wish I could just have the ability to check in, see my stats and that’s it. I really only have this app for the check in and looking at my stats (days online, characters, etc) on my Hoyo games. There are a lot of bigoted and creepy people both posting and commenting, and I can’t block them all lol. Someone argued that a girl shouldn’t show off her body on the internet if she didn’t want people to harass her (said girl posted a picture with the bottom of her face and a regular t-shirt on). There are also a lot of people who hate and harrass people for redesigning characters as darker skinned or a bigger body when everyone in their right mind knows that Hoyo isn’t very visually diverse. It’s very tiring seeing a nice black cyno edit n knowing the people are throwing the word “racist” around in the comment section like a basketball. this app just does not have a nice community and it is kinda hoyo’s fault for being so close-minded in their designs when it comes to body shape and skin tone, as well as fostering a community that’s so used to ambiguous ages that every character (Genshin specifically because I don’t know about the other games) can be argued is legal in some way..Kk ponyVersion: 2.41.0

Great app but features could be improvedThe app is great, i love that i can have an app that tracks my progress in the game i love. The interactive map for Genshin is great but it would be nice if it was improved further. It would be nice to see where on the map i haven’t explored, remaining locked chests and it would be lovely if the map removed anemocculi etc. that i have already collected. Right now the interactive map, which in my opinion would be the most useful tool in the app, only has features that can be gotten from other websites. I don’t play any of the other Mihoyo games and i can’t speak on the app features for them but i can tell this app is trying to be like the nintendo online application, which is great and would be amazing for Mihoyo games. I hope in the future they add these features and continue updating their app..Player hotboyVersion: 1.1

Only works a quarter of the time!Love the idea of this app, but the execution is terrible. Great concept of having the map and the daily check in stuff, and love seeing fan art and being able to submit to photo competitions all from one app instead of using the website. However, every time I use the app, it will be working fine for a moment and connected to strong internet and it will suddenly stop loading things and give a network error sign on every page. I’ve tried reloading and restarting but it just doesn’t work. it’s absolutely not my internet or my phone, I’ve tested it multiple times when the problem arises. So annoying to only be able to use for a minute before it becomes completely useless. Hoping the next update fixes the issue!.Ariana m.Version: 1.3.1

Overall good, However…I mainly downloaded this for the genshin daily check in, and then there was a lot more to do when your bored like quizzes on characters and even events for more primos/in game rewards! theirs also ways to check your resin, see how you did in spiral abyss, maps with descriptions of how to find chests and stuff, and a lot more! However the only thing i would say is bad is the people and sometimes you’ll meet someone who sexuallizes a lot of characters (mostly women)But aside from that, there’s also great people too that make nicer posts/wholesome stuff etc! overall it’s good for your account if you wanna get some extras, but just like anywhere else on the internet be wary :P.Mystic_LumiVersion: 2.46.0

Please let us change our usernamesThe only thing i think needs fixing is being able to change usernames. Please let us i know so many people that are stuck with bad ones because they where unaware it would stick. I also have a question. Will deleting an account linked to your genshin account also delete your genshin? I need to know because i liked an old account to my genshin account by accident and now i cant unlink it so i want to delete that old account so i can link my genshin account to my new HoYoLAB account. Please answer this i tried emailing with no response and I really want an answer as i cant find this answer anywhere. Thank you for your hard work..FjsgdhbsjVersion: 1.5

Should make another serversHonestly it’s a great app and all, but HOYOVERSE should make another server/app for adults that’s trying to enjoy the community without annoying brat’s basically whining about everything. Reason: why?, the Genshin/honkai community is literally one of the most toxic community I’ve ever seen, and the majority of them are literal kids or some deadbeat that has nothing else better to do then complain about pixels hurting their feelings, or making up some of the most diabolical ships ever known to men. Ps: i would pay $20 a month if Hoyoverse do make another App/server for actual adults just trying to enjoy the game, { with actual age restrictions }.Yrx347Version: 2.21.1

OverallThis app is great overall it keeps you up to date on current events and banners allows players to share their art work and cosplays of characters has a daily login outside of 2 of their games Genshin Impact and Honkai Impact has an interactive map for Genshin Impact and even a resin tracker for Genshin so you dont have to completely open the game just to close it. It would be wonderful if they added a wish tracker to make keeping track of wishes in genshin alot easier. Other apps have them but most require you to pay for a something so convenient its a nice idea but something like that over $2 is absurd I'd feel alot better if the company themselves added this.Asta_ViiiVersion: 2.2.0

Awesome!I play genshin impact, and this app is incredibly helpful. I get to check in and if just gives me awards that are sent immediately to my genshin impact mail and i can look at others posts and post my own experiences with genshins scenery and my wishing luck. This app is fun to see how others are doing and share how you, yourself are. Also, on this app there's a teyvat interactive map. Genshin impact's map is beautiful and large and the interactive map helps us know where the things we need are. It's super helpful! I rate this app a 10/10 it's amazing for me, i personally have not had any trouble and i recommend this app to all genshin players..Symphony A.Version: 2.48.0

I’m confusedI have no idea how this app is but it’s probably amazing! I just have one issue. I’ve registered into the acc I have for star rail right? Well I tried to. When I try to register into the account it said it was already in use. I was confused because I never used this app before in my life and this is my first time. So I tried to reset my password and log in but it still didn’t work! I tried everything and I mean EVRYTHING!! And it still says it’s in use. Am I doing something wrong? The email I used is completely different from the email I used for the App Store. I don’t get it can you please try to tell me what I am doing wrong? I never shared that email with anyone ever! Nor the password. Can you please help me out?.Sophie__________Version: 2.30.1

Issues with loading…Overall I love this app. I constantly use the tool options, and I appreciate it essentially being a social media platform dedicated to HoYoverse games. However, about 50% of the time, images from other peoples posts will not load. About 70% of the time completely closing out the app and reopening it will solve the issue, but unless you remember to like whatever you were trying to look at, you will not be able to easily find it again. I do not have this issue with any other social media app I use (except tumblr, but well, it’s tumblr 😆, even there it happens less often)..3R1N21Version: 2.48.0

The Communities here are so much kinder and wholesomeGo on Twitter and you’ll see how down bad, horny, and toxic people are from the genshin community. Here? Everyone is so nice and wholesome it’s just nice to take a break. I don’t think I found any bugs from the time I started using the app which is good, the check in feature I kind of annoying because I have to click on the icon and it sends me to my browser instead of staying on the app, but it’s not that big of a deal. Overall I say it’s a 5/5 app, and I can’t track my progress from all my games here and see builds and different TCG decks that work for me.Xiao the emo sockVersion: 2.34

Interactive mapThe interactive map is so nice for me to use to mark down what I have had collected. I found a few spin crystals I was missing not to mention one of the quest items for Fontaine. The only thing I dislike is that despite being able to add your pins from your in game map by your UID, I wish it to auto mark what you have collected. Like you can manually turn that on in the map settings. That way for the ones like me who are missing 1% or a few items like keys for a puzzle you don’t have to look at all of the locations to find the one you have missed..PdmjcgfbdjckuwgdbjkdnjiddnVersion: 2.49.0

I love this, a great way to stay up to date with the game.This is amazing, I know how full my resin is and how much I’ve made from my teapot without logging on. It makes daily log in very easy and has a lot of resources that are super helpful. Only thing that I would like to see integrated is a character line up, similar to in game character archive where it displays all the characters highlighting the ones you have, and also showing your characters current stats, such as level, weapon and artifacts. This would be super useful to just have on hand for whenever you need it..109477324Version: 2.36

Fun and Useful, And Need To Make iPad VersionI like all the information that is in this app. It is helpful to keep informed about all the different things going on in the HoYoLAB universe. Especially love the game user guides made by fans and the art. Would really like to have an iPad version as I do all my gaming on my iPad - horizontal use of the maps would be really helpful and lots of space. I have tried to use the map on my browser, but none of the info buttons expand correctly. I would love to be able to see all of the artwork in iPad size! Otherwise, very useful and fun..FaelynneVersion: 2.26.0

Annoying. Notifications are Overwhelming.The only notifications i have turned on in the app is the daily check in notification. However, the app has the audacity to send me all of its other updates for various things, and it’s very annoying. The settings for the notifications don’t work, despite me checking it multiple times. My phone is being bombarded with constant irrelevant advertisements. If you download this app, turn off notifications. This isn’t a very user-friendly setting. Otherwise, it does what it’s meant to do..Art🎨Music🎸Me📱Version: 2.20.0

Actually fixed my largest gripePreviously the app had been rather hostile to users, lowering the check-in feature constantly so that it would interrupt muscle memory and require extra clicks as it moved into the “more” menu. They seem to have fixed that, surprisingly. Kudos. There remain some annoyances, like the pop-up ads at the beginning and the inability to turn off the annoying notifications and just have check-in ones, but they’re relatively minor compared to the shifting buttons..Incorrect UsernameVersion: 2.13.0

It’s a good app but im having some problems..I use this app a lot to post some of my art work and just check out how some other people are doing on their pulls and opinions about a certain character or they’re art as well, and I sadly deleted it for a little while and then right after I redownloaded it, I couldn’t really post images from my album/library but I could before, and I don’t know why. It’s not even showing up and all that’s appearing is the Camera option even though I need album. If someone could help me with this, it would be greatly appreciated!!.Silver gold DekuVersion: 2.47.0

PLEASE add the ability to block tagsI'm sick of seeing HSR and AI art all over my feed. Nno matter how many times I click "not interested" (which almost never does anything), I see it appear on my feed again or more keep coming in. I swear that this function is all literally EVERYONE on the app wants, if you can't even add a properly-functioning filter feed function then at least please give us the ability to block posts from tags we don't want to see..IreonshiVersion: 2.44.0

Great knowledge and rewards but lack of risk features on reward systemGreat app! Fun and creative with ideas, a great help with builds and knowledge of the game itself. Reward system is great and kind of buggy at times or maybe it’s just me not clicking the correct earn-able feature for the rewards. It a be great if you added the risk of the treasure trove saying there’s a hole and you’d get nothing.. nowhere did I see a drop rate of the hilichurls treasure trove having a hole 🕳.. unbeknownst to me I did it cause it stated a reward would be giving regardless of less or greater depiction of the items which were stated..HbhhjkkkjVersion: 2.22.0

Decent startNeeds a bit of tweaking in areas. I was hoping this would actually give daily reminders for check ins but it does not. Thankfully it’s on my main Home Screen so when I see it I remember to do it. But it would be nice to have a notification with a reminder just in case. Otherwise, easy to navigate and semi user friendly. Sticks in places for me from time to time but it’s doable. Very happy this now exists because never been able to get daily check in awards until now..Raven101_Version: 1.0.0

Super helpful, but it keeps crashingLove the app, I always forgot to do my check in and now I do it everyday. Lately though, when I open the app it either crashes immediately or freezes and then crashes. I’m not sure if this is a new bug with the update or it’s a hardware issue, however I did try turning my phone completely off and back on, and it’s still crashing. If anyone knows a fix, please let me know..RootBeer_Says_HiVersion: 2.29.0

Amazing, just a small problemSo I’ve had this app for a while, and it’s great. Allows fans to interact and share cool stuff like artwork. One problem though, is that I got Genshin Impact before the app, and have no idea how to link my Genshin account to my HoYoLAB account, which really stinks because I really want to be able to use daily check in and stuff. The app itself is awesome, just hoping this gets solved in the future. Thank you for the great games!.Sally3030Version: 2.14.0

Amazing App :DFirst off, I would just like to say that there are lots of amazing features and great people on this platform. It’s not that this app is perfect, because it isn’t. The tevyat interactive map is really cool, and the check in features are super nice. I sometimes post my art on this app, and sometimes there are people who like my art. I don’t expect anything to become really popular, and that’s why I come back to this app often..ChlorinekoalaVersion: 2.47.1

True Tablet CompatibilityThe game is awesome but this app desperately needs a tablet version of this app so everything isn’t squished into a 1/3 of the screen. I play this game on PS5 so there’s no other way for me to use the interactive map except for through this app but it’s abysmal with how small it is. Either give us console peeps away to use our interactive map in game or fix this app to fit a 10in tablet screen. You guys make way too much money for their to be an excuse to not fix the screen size for those of us who like to browse HoYoLAB on tablet 😕.OceanSoraVersion: 2.26.0

AmazingThis app is really good for artists who want to share their art. I like this app because you can choose what game you want to talk about and it shows you only the most interesting topics, crafts, arts, and lots of other stuff too. Personally I like posting my art on HoYoLAB because it’s easy to use. The app is also very easy to navigate and so far I haven’t had any trouble finding the stuff I’m interested in or need..Bzbe xjVersion: 2.2.0

Great but lackingI really only made an account for daily check in rewards and the interactive map for Genshin but 1) notifications don’t work 2) I can’t enable the floating map on my phone so I have to either switch back and forth between apps or look at my old phone 3) the network rarely connects. So many times I’ve opened the app only to have network error despite having full internet and data. Sometimes I’ll be scroll and click on a post but boom “network error”.CinnaHoneyVersion: 1.4

Very buggyHalf the time I get a “network error” that won’t load any pages, but now there’s a massive bug with the best feature: tracking Resin. Battle Chronicler asks if I want to enable real time notes (I did this weeks ago successfully), but clicking the “Enable” button does nothing now. Clicking the “Don’t Enable” button ironically works… Tried changing settings manually, clearing cache, deleting/reinstalling the app, and restarting my iPhone: nothing works. Best feature in this app and it’s blocked behind a bug..Gacha Genshin GamerVersion: 1.6

Widget stopped workingThe widgets have stopped working on my iOS phone (which is up to date). Randomly they turned black and then white. I’ve tried removing and re-adding them and it does nothing. Not sure why. I’m missing having Kazuha’s cute face on my screen Also it’s hard to find official fanart event pages in the app, which is annoying. Most of the official event pages are hard to find. I shouldn’t have to use a third party search engine to find the official fanart contest details.ChaoticTeacupVersion: 2.39.0

Pretty good. Big problem though.I think this is a very good app to bring all of the Hoyoverse fandoms together, (honkai, genshin, ToT, hsr, etc.) and it has a great layout so you can actually see what you want to see. It’s very friendly too. But the problem is bots. Hoyoverse, I genuinely stopped posting on here because I ALWAYS get bots on my post and I don’t want my viewers to fall for them. So I just stopped posting now bc I always have to delete them like a day later. This happens to so many people. Please get better securuity..LkdbxbcnfnVersion: 2.25.0

Idea time boysSo I’m enjoying this app so far, but I only really use it for one thing. The Teyvat interactive map. Now, I love how I can mark off my progress as I go, but I wish there was a feature that would automatically link my character’s in game progress to the map. Just saying this because I’m not in the mood to re-explore dragonspine just to find out what few chests I have missed….MaeTRWVersion: 1.5

Great App!Hii! i just want to pop on and leave a good review. i love this app because it gives you a place to connect with a community of gamers and fans of HoYo. it helps me keep progress in the game and i love the rewards. and by the way, SecondGameSucks, i AM a middle schooler. a lot of people playing a VIDEO GAME aren’t just obsessive adults that care about side boob. i genuinely enjoy HoYo’s games, art, and collecting their characters. - i<3ponchos (i.e. mo) -.MollymocVersion: 2.41.0

Amazing App!I love how they made their own Interactive Map so that you can find things easier. Even though their are many other maps, I think this one is the most efficient one. I also love that you can see other fan art and funny memes on this app! If you play Genshin Impact, then I would definitely recommend this app to make things a lot easier!.OfficialRazorMainVersion: 1.0.0

Overall greatJust need stricter and clearer rules on what’s appropriate to post. I see too much NSFW or borderline that kind of art (most of which is stolen) posted on this app. The rating is for 12+ but the inconsiderate people who post such pictures don’t care (seemingly thinking the world revolves around them and their standards)..AphantasiacVersion: 2.21.1

GoodThe app is useful if you play any hoyoverse game but I do often get an issue where lots of things dont load and sometimes cant upload pictures to post. Other than that good app.T R T 18Version: 2.49.0

HelloooHe.ArtcanbehardVersion: 1.0.0

LoveLove so amazing so beautiful roar 🐯.Childe liker loverVersion: 1.0.1

Link AccountI was trying to link my account and it wouldn’t let me put my email, saying email already exists.. Yeah because that’s MY email?? And secondly the verification code does NOT expire in 30 minutes, that’s a big fat lie. It expires faster than that. Please, do you think you could do something? My account id is 256937372, just fyi..PonyKinnie/Reunited ClawVersion: 2.36

Love it but network error???It’s amazing i’m so so happy that they finally launched the app and i think it’s a great app, but recently i’ve been getting “network error” every time i try to log in :( please fix and i’ll give 5 stars ✨.Blue.zoezoVersion: 1.1

卡哇伊ιγ.RoxannavonlyonVersion: 2.44.0

Feels way more complicated than it needs to beI really would love an alternative to Twitter for news and such but this app just feels too complicated and unclear. I think if it was more clear the complexity would be easier to manage. Idk how many times I’ve tried following instructions to add a widget without success. Also would be great to have a clearer list of codes that are available for free items. I’ll continue to use it for the check in because that’s easy enough to do and find now that I understand where it is. I’d use it more if it was easy for the things I want to use it for. It’s just feels like too much for the time I want to spend needing to learn it..{jubik}Version: 2.46.0

Updates TOO frequentlyIt's a nice tool app and all, but please tell me why EVERY SINGLE time I need to use the interactive map, it forces me to update app 💀 Couldn't we please...try to bundle up the minor fixes a bit? Too much is too much....Raven BalckVersion: 2.44.0

AD AN ADIT COMMENT BUTTONLove this app so much it’s so great and useful to me as a genshin player. BUT PLEASE FOR THE LOVE OF GOD ADD AN EDIT COMMENT BUTTON. I HATE making a comment and seeing there’s a mistake in it after I post it. Please just add an edit feature 😭.Too it's an LG shkk no yfVersion: 2.43.1

WidgetsYeah uh this is updated to the last est version but I can only see Genshin widgets and not HSR widgets too.IdfkabtthephysicsoftheworldVersion: 2.40.0

Widget issueMy hoyolab widget suddenly turn to black, i've remove it and try to put it back to my screen but its still black i cant see my resins and trailblazers.Con cekkkkVersion: 2.39.0

NSFWThis app is great :D It’s nice for the communities to interact with each other. The only problem is the NSFW you see everyday, I get flashed 24/7… Please add a filter for pics 💀😭.Gal~is_da_gamer€£¥§~Version: 2.39.0

Great appI love the app and how it works. I been using for a couple months now and I find it works great. I am kinda sad that Game Center players and log in that way. Overall it’s great.EnbdnwkshejpssjVersion: 2.30.1

GoodIt is really good.Rew7 oooooVersion: 2.36

When will star rail card available?When will star rail card available?.Kikikiki1112Version: 2.34

AwesomeSlay.Kirrs1!1Version: 2.34

GoodGood.Paris hilton is a iconVersion: 2.33

Login doesn’t workLove this idea of an app. Unfortunately it doesn’t accept my login authentication..Blade112aVersion: 2.30.1

Would like to see ipad support for widescreen/horizontal viewingWould like to see ipad support :).EmalorpVersion: 2.27.0

IPad versionPlease make an iPad version for this app..Tail666-77Version: 2.29.0

IPad support?Would be nice to have widescreen and HD..Abbiecat13Version: 2.29.0

The map tool is super useful (marking collections)地图很好用，标记神瞳很方便.锁屏歌词Version: 2.29.0

Just a suggestion if feasibleThe interactive map is pretty useful! It would have been really powerful and convenient if it synced with the game map (similar to the abyss and achievement stats) or at least some portions of it like only the anemo, dendroculus etc. I keep putting off exploration in game because I’d like to update the map if I collected the elemental culus or not and most of the time im too lazy and it feels like it requires alot of mental effort and cognitive resources which disrupts the flow and immersion of exploration in-game. The reason i like to record it in the map is because in the past I wasted alot of time going to places I have before just to see if the elemental culus is there and i don’t want to do that again. Perhaps only syncing the culus would be enough?.Igloo50Version: 2.27.0

Great but too much stolen artThe application itself is great but the problem is more about the one who use it. Art meme and other thing being stolen some credit but the other literally say: Don’t repost even with credit. And also there’s some inappropriate content. I report people but there’s isn’t any changes… But the original person who made art and même are real talented and funny!.LyraBelakaVersion: 2.23.0

It’s good but…I love it but I have a feeling it should just immediately connect to apps and now let you sign in I mean don’t get me wrong it’s cool but what if I put the wrong password or username but otherwise it’s the app I use like every day!.Cristen175123Version: 2.24.1

Nice and helpfulThe art people make and post is very nice, and I really like the events they add. I use the interactive map quite a bit to find stuff I need. :).Racecar johnnyVersion: 2.23.0

Just goodLowkey reading these reviews I always get confused since I have not seen any of the types of things they say is bad abt the app- I love the little weekly things they do as well as that helpful thing for showing u how much things your need to get your characters fully upgraded ect.AnimeUwU15Version: 2.23.0

Very good Application with a few suggestions!A very good application, well made and clear ! Some suggestions: - A special box to submit suggestions to the game and application teams ! - A sub-app to recuperate our daily Blessings of the Walking Moon primogens ! And a thing to subscribe directly! - Game surveys available in the application. Playing with a Playstation need a special dedication to write long comments! - A photo album directly connected to our game ! Much better for Playstation users ! - A link toward a Hoyoverse shop ? - A portal (like a address book) toward official streamers (official Streamers program) in Youtube and Twich TV.GuiguiLap7Version: 2.23.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.49.1

HoYoLAB Negative Reviews

Strict rules for posting, they will permanently ban you for any mistakesI really loved this app and community, up until I was permanently muted for theorizing about a future patch in Genshin Impact. I had gotten warnings twice for copyright infringement for using popular meme templates to make Genshin inspired memes (apparently you have to credit the person who originally made the template which is impossible) You only get two warnings and then you are banned for life, which is extremely disappointing. I still use the app even tho I’ve been muted permanently to check in, and have asked a few times in the past year that I’ve been muted if there is any way to appeal the decision, and never received a response. There is no clear way to speak with Mods, and the rules are not applied consistently as I constantly see people share the memes I made I was given a warning for or people using similar templates. As a social media app they should have a better explanation of rules and appeal system for warnings and being muted, with mods you can actually speak too. My suggestion is if you download this app, don’t post anything because you never know what might be against their extremely unclear and unstated rules..LambiriVersion: 2.31.0

I Really Don’t Recommend This.This app is definitely not very fun to hang around. I usually just use it for log in rewards for Genshin. however, anytime I decided to scroll through posts, look at comments, I often find some unpleasant things. lots of the character posts I see are s**ualized (mostly the female characters like Yelan I’ve seen most of), and it’s uncomfortable to see. more than half of the actual friendly posts there’s always someone there to be toxic and unforgiving, and sometimes it’s nearly all of the comments which is really disappointing. also, with a lot of the tier lists you’ll find that if someone doesn’t agree with it, they won’t just be nice and respect it but will literally be rude and disrespectful just because they feel a different way. in conclusion, a lot of the users here you’ll find to be unpleasant. I do know some good people there, there’s that I suppose, but still. my god. if you DO decide to get this app despite hearing of this in multiple of these ratings, beware..Hiyori_CatVersion: 2.40.0

This is a dumpster fireI rejoined hoyolab to reconnect with friends and get guides on my characters for builds, But once I rejoined people were less then inviting. You scroll down not even 2 posts later there is a person making homophobic comments on a post of a person shipping someone characters, Another post a person had called out another user for mass take downs and flagging posts of people shipping characters together because “the user thinks being gay is wrong”. Another user was being called racist because they edited the character Wanderer to be black, Hoyolab isn’t a place to love hoyo games but a place more like Twitter/X where all you see is chaos and fire. Don’t even get me started on how peoples posts are lewd beyond belief but only the bare minimum is covered to not be flagged and removed, how peoples posts are being taken down if they are LGBT or The person is black or even if it’s nice fanart. It’s all being taken down like a child who is jealous, Who wants to be center of attention and always right..XVYENVersion: 2.39.0

Frankenstein App. Logs out constantly. Uninteresting.I rarely uninstall an app after giving it this much attention and trial and error. This app has clearly been put together and pasted on top of over and over and over and has no sense of purpose or self. After hours of correcting my logins getting it linked to the correct account on my iPhone (there were 3 accounts for Star Rail), I finally got to check in once or twice for the daily login, which was not useful anyway. Coming back a week later I had already been logged out and it couldn’t find me. Also, anytime you want to update any information you have to do a login and security check which is tiny on the phone and shockingly bad unreadable on something like the ROG Ally. I literally am giving up because it’s not worth the effort. I’ll miss out on an interesting contents and meaningless rewards. I’m OK with it..RimmsolinVersion: 2.35

Great App. But don't download itThe app itself is amazing I've had no problems with it. I love the idea, I mean all your gonna see is fan art, guides, occasional memes, maybe some fanfics right? It's age is set for younger people so the people on this app will be respectful of the children, right? No. All I see is 'Repost if your account is a safe place for the straight and the gay' Coming out posts, face reveals, 'Day 100 of posting nothing related to hoyolab' the only posts I see that are related to the hoyo game are overly sexualized ai art. Hoyoverse, please for the love of god take action. I want to give this five stars so badly but because of this community using it as twitter (I think some of the people on it actually don't play your games anyways) I can't give it more then 1 star..Billie Eilish fan 3000Version: 2.35

Not worth the login reward.CONS: - The community is boring and annoying. If it’s not people using the same 3 meme formats to talk about their gacha pulls, it’s people calling popular characters bad just because they’re popular, or someone complaining about how a character’s design is "too sexual." - The login rewards might as well be nothing. The login rewards barely even justify the time it takes to open the app. - The app runs incredibly poorly and navigating it is unnecessarily confusing. PROS: - The only upside is that you can track your Genshin and Starrail stats, but most people already play these games on their phones so it feels unnecessary. SUMMARY: Just make an Instagram account instead. As much as I love Genshin Impact and Honkai Starrail, nobody asked for a social media app where those are the only things you can talk about. Overall HoYoLAB is a hard to navigate app with a community that reposts the same 3 memes (only like 1 of which is actually funny) over and over. Don’t waste your time with this app in its current state..BooTheBlobVersion: 2.39.0

The online and web interaction isn’t very goodThere are times where they have web events on this app exclusive to the app but oftentimes these are dependent on your connection speed on the internet which means bad internet bad experience. I’m often ignoring these events because of how laggy they are or how unresponsive they become which is unfortunate because these events give you in-game rewards but it only rewards those who use bots to fill the event to obtain more primos or those who pay more for significantly faster internet. My internet is OK, I stay under 100ms ping but I’m still not able to see les sly interact with web events such as the Hoyo Quiz..No Default NicknameVersion: 2.18.0

Hostile EnvironmentI’m a huge Genshin fan and I downloaded this app to make it easier to collect daily check in rewards/do web events and maybe check out some cool fan content too. However, the moment you scroll even a bit, you are immediately bombarded with racist/homophobic content. It’s truly vile. It’s clear to see, too, that most of this is being posted by very young children who have very little understanding about or respect for other people or the world around them. This is definitely one of the darker corners of the Hoyo fandom. Don’t download if you want to preserve your sanity..MiloneseVersion: 2.41.0

Doesn’t support iPadI’ve been trying to login but the app is giving me a network error because of that I can’t even look at the posts that are made on the app.IqbalboiVersion: 1.0.0

Unmoderated, community is bad nowFull of racist, homophobic people due to inadequate moderation. Posts that include leaks of your games even stay up for multiple days and even months, when just a while ago, HoYoLab used to immediately act on every report. Please get better moderation!.Cecilia_934Version: 2.35

Garbage app Burn In HeIIIt’s so bad like it ask me for my phone number and everything and it still didn’t let me in even tho I did everything it asked of me like what the heck do you want me to do so I can check my Genshin characters,in conclusion this is so bad don’t download this it’s so bad..The Joke of CardsVersion: 2.41.0

Force feeding notificationsNo way to disable notifications completely even though there is option for it. Does not work at all.Wjw0Version: 2.18.0

Hoyoverse version of TwitterSad because this app had potential, but as others have stated its low moderation has turned it into a horrendous mess to say the least. Recently, it seems that people in comments can only be toxic, rude, discriminatory, argumentative and just vile. It’s like Twitter if Twitter was 10 times worse and was based on Hoyoverse games. If you want to bring this app back to a better state where it’s a good platform for Hoyoverse game players to communicate and have fun, please invest in better moderation and take reports more seriously!.Electro JesterVersion: 2.49.0

I never get the first time verification code on my Gmail😴.Raph11Version: 2.49.0

So much ai garbagePeople steal each other’s art and it gets taken down when the original artists post it for copyright reasons??? This is one of the worst communities I’ve ever seen and it forces you to watch the dumb things people post whenever you open this app.MegaspectreVersion: 2.44.0

LazyWhere the ipad app? Isn’t this just a glorified browser?.OteckVersion: 2.43.1

.Good app but the app itself runs on high graphics and you can't even change it though it's not on settings it's causing a phone to heat up quick.Gaus4782Version: 2.43.0

Images fail to loadAlright app but barely any of the images ever load. my internet is bad but I can use other social media pretty fine. no matter how long i wait the images never load in. makes for a pretty dull experience.FainerayneVersion: 2.42.0

Cant log inI logged in with game center on my genshin impact account and cant remember the password and it doesnt give me the option to log into hoyolab with game center. So basically this app fricking sucks.HeyyyyyyyyiiiiiieeeeVersion: 2.41.0

Unable to change genshin account to main on HoYoLABI whanted to change my account to my main but I couldn’t because it was connected to my alt genshin and well that did that all alone so it will be appreciated so I can change to my main… and because every time I try to change it I click on the uid thing it doesn’t whant me to write anything so please fix it.Desa rosanaVersion: 2.39.0

Star Rail Widget doesn’t show upOnly reason I wanted to download this app is because they added widgets for star rail. I download it and there aren’t any options at all anywhere for star rail widgets, only genshin a game I don’t even play. Don’t download this app they don’t even properly veg there app versions before release..That guy1243588589778Version: 2.37

Came for the login bonuses. Left after it turned to an AI art disaster.The companion features for mihoyo games are nice to avoid having to open the games. The community posts were ok until they devolved to AI Art and character “redesigns.” Any creative talent is buried under AI junk, lewding, and treating characters as OCs. Some of these posts could be construed as the community wanting conversation, diversity and representation, but sooo many are just trashy “type 3 words make big booba pic and share” posts, and that’s not worth being on my phone..IggyArryVersion: 2.36

Worse Than TwitterToxic community with poor moderation. The widget should not require downloading this cringey Genshin-centric Twitter..AiLoveAidoruVersion: 2.29.0

We need HD for ipad我们需要ipad高清版！ We need HD version for iPad！.GiantLuVersion: 2.26.0

Scam app if you’re looking for primosThis app is a scam. They have these events that pit you against bots and thousands of other people to win primos. But the amount is so limited that all the prizes are all redeemed before you even get a chance to click on anything. With many complaints from players this company still do not listen to their audience. They again and again host the same event with a different skin. It’s a waste of people’s time and energy. Not only that, their other events have such terrible rates or primos that you are essentially doing free advertising for this multibillion dollar company. Write articles and guides and have a CHANCE to win primos. Post comments about why you like this game, and you’ll be lucky to win any primos. Chances and RNG upon RNG for this accompany app. DO NOT get suckered in and do not download.PokemonPlayersUnitedTogetherVersion: 2.23.0

Doesn’t stay logged inDownloaded this for the widget but it constantly logs out and either doesn’t update or just shows the “please log in” screen… pretty useless. Nothing more annoying than doing the stupid “check you’re human” thing again and again.CopperflowerVersion: 2.21.1

Interactive map missing functionsThe app is alright but you’re supposed to be able to make routes in the so called interactive map but it won’t let you plus if it were interactive then why not let it detect what oculi you’ve gotten or other stuff like regional stuff tldn needs heavy improvement.FlamingramVersion: 2.21.1

Overall not helpfulI mainly gave it one star in hopes that it would get attention from people actually in charge of the app, it’s helpful for the most part (genshin player) but to be honest I wanted to be able to cross reference how different weapons and peoples affected each other, like what different weapons do to a character damage while being affected buy the other team members talents (ex: when in Bennetts circle using the your animo burst when you have sucrose on your team your damage will be:#####) obviously not said like that but you can do a full team weapon and artifact damage Calculator.3E--Version: 2.21.1

Always errorsHalf the time it never loads and gives errors. Its good when it works.StrinjaVersion: 2.21.1

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