MyPurina – Pet Rewards App Customer Service

MyPurina – Pet Rewards App Positive Reviews

Horrible!There are so many things wrong here it’s ridiculous. My receipts are “going through” when submitting- but I never get my points and then customer service says they can’t see them (after a month of back and forth emails where they pay NO ATTENTION to what you are saying) then all of a sudden one customer service rep says “found em and your points will be added in 5-10 days”. 3 weeks later- no points. Message customer service again and bam- they don’t see my receipts. UGH! Seriously. What a hot mess. So 2 months down the line I still have not gotten my points. I still have not gotten someone to pay attention to what I’m saying (I seem to always get the same answer). And the app doesn’t seem to track what I have submitted either so I can watch for it. And I dread going back to customer service- it’s just a waste of time. The old system (prior to their change beginning of 2023) worked GREAT! And you could upload receipts online not just the app. No more online (though… get this… it WAS available and it WORKED! The receipts I submitted to the new program online went though with no issues- the app is where the F up is) FIX IT! You’re about to lose me and the money I spend on food with Purina. I’ll find another program that actually works and start using their food.Ladyl4Version: 1.16.0

DisappointedI’ve been a member for a long time and was excited for the new app. It worked great at first and my old MyPerks points were transferred to my new account. I redeemed a couple of items and had over 14,000 points left. Then all of a sudden my points and pet profiles were erased, totally gone. The app was acting as if I was a brand new member. I tried to access my points activity but I kept getting error messages. I then tried reinstalling the app, that didn’t work either. I emailed customer service and they said that my points were still in my account. They recommended that I log out and back in, so I tried that but it didn’t help. I also tried submitting new receipts but I just get error messages. I’m so disappointed because it took a long time to rack up all those points. I hope it’s just a glitch with the new system since the customer service representative said I still have my points. Please fix these bugs! I enjoy this program and really want my points back! UPDATE: I’m changing my rating from 1 to 5 stars. Thank you so much for fixing the problems! The app is working again, my points are restored and I’m able to upload receipts!.Fuchsia27Version: 1.7.0

Best Pet App Ever!!!So as a first time cat owner I was looking for a good app or website, really anything to help me take care of a cat, then I found this app! It was life changing😄!! It gives you points so you can purchase stuff in the app like treats and collars or even gift cards! You can even get free stuff like cat broth, dog treats and a call with a vet! It also gives you challenges, like spending time with your pet. It teaches you to train your furry friends too!! After a while I found another feature- it can help you pick the right food for your pet!! With only a few simple questions it’ll find your perfect match!!! I would recommend this app very much, from first time pet owners to crazy pet lady this app is for you!!!.CatscratchedAmyVersion: 1.29.0

Tricked by PurinaI have used the Purina app to get credit for my Purina purchases! I have been a loyal customer for over 30 years! And the agents I speak to about problems with the app and my redemptions are either uninformed or being told to lie! In either case it is not a good way to do business! And the quality of what used to be the BEST is no longer there! I have let Purina know by sending a can of Fancy Feast to show what I mean! I KNOW they are using sub par ingredients and it SHOWS! And the price has doubled! I want my cats to have the best I can give them and I am actively looking for another brand! I just HATE deception!.Momma smokeVersion: 1.40.0

Really like the app, but needs more dog productsI really like this app but the only down fall I see is it should calculate what animals are put on the app. I only have dogs, no cats. It seems there are more cat products than dog products. Which therefore limits what I can use my points for and purchasing things for my dogs. I think if there are only dogs on the app, it should only be dog products showing and the same with only cats. If it is dogs and cats both then the app already has it right. I have 3 huskies so I’m always uploading receipts from bags of dog food to treats. I’m very limited on what I can use my points for when it comes to redeeming them. All in all I really like the app. I’ve had no issues with it uploading receipts or redeeming points for products..Mitchell12456Version: 1.35.0

Tried to redowload and Every thing is erased Again! SoI've been using the app since I first got the email to download it. I had 4300 points, tried to redeem 1300 and the gift card was never sent. Went back yesterday and all my points are gone and so are all of my pet pictures that I uploaded to my account. I tried to reupload pics, different pics so I knew if they were deleted lol and they were. So I supposedly redeemed 1300 points I redeemed for a gift card i never got and had 1900 left but my account just says "uh oh" no record of anything. I've been using the website since years before they even switched to the app, before the new/now old website and the new app, like I've been a true supporter since my cats were born lol.LuxuriousluluVersion: 1.6.0

Friskies Seafood SensationsMy 3 cats love this cat food. What I don’t understand is why there is corn and then there are meals of the fish meaning bones and innerds put in it. What are these “fillers” in the foods for? Cats have nothing to do with corn.. they are meat eaters. Fillers take up space in the food. What the meal is, is by products of butchering. First off, are the animals healthy that my cats are eating. I have always used Friskies foods for all my cats and dogs. My animals like it. That is important to me. I just question the “ by products “ in the foods. It is so hard to get Friskies at my Walmart. They claim it’s always out of stock and that they will order it. When I go in at the beginning of the months, there is either just one ackage or none. All the other foods are there. I prefer not to use the others. I have one now that my cats have to eat. I can tell they do not enjoy it. Breakfasts foods last all day through the night. Exactly how much should I be feeding my cats.——ages. 5,4,3.? Thankyou for listening..Aiti BVersion: 1.42.0

Purina Pro Plan PuppySeems like it’s been very very hard to find just one store that carries all the Purina Pro Plans I need. I have puppies and I have Adult dogs and I have an aged dog. Driving to all three places in Amarillo has been a pain in the rear. But, well worth it when I see how well my dogs do on the PPP product. From my three week old Chihuahua puppies just starting out and 3 adults to a 16 1/2 year-old senior Chihuahua. It’s well worth driving all over town. My dogs are in fantastic condition. The old gal still runs to her bowl! lol Thanks Nestle Purina PetCare for keeping my dogs happy and fed well by a product still made in the USA!.MTReiner071351Version: 1.44.0

I like that they are offering pointsI have 27 foster cats and six outside cats and random feral cats that show up😱 I buy so much Purina food weekly! so I’m happy that they are offering points. I spend so much money on Purina products it seems to be the product that keeps them healthy and happy without vomiting or getting sick. It’s the only affordable brand I will choose. I’ve paid more for other brands and some may not even eat it. I’ve been fostering for 5 years now, it’s very difficult to keep up with the cost of food due to the rise in cost of everything..FosterCatMom77Version: 1.41.0

Problems with mobile appI downloaded this app and everything worked great for about a week. Now I can no longer download any of my receipts. As soon as I click on “download photo or capture photo” I get a blank, white screen. I have to close out of the app in order to get back to the main screen. I’ve uninstalled and reinstalled and still didn’t help. I emailed them 10 days ago with no return message. I’ve emailed them again today. I’m an independent rescuer that works with TNR and I buy SO much cat food (wet and hard) so I was very excited about being able to earn points. But I don’t know how to fix this and have a stack of receipts that I would like to scan for the points. Please help.Danielle7704Version: 1.5.0

Lil man loves his treatsMy dog Charlie Chance aka lil man loves to eat & simply loves his treats. Beggin strips are his favorite so I try to keep him in supply but it’s not always easy. Living in 2024 makes it rough especially being single, medical issues (mechanical heart valve), working part time & trying to keep bills pain. I try to catch deals as often as I can plus be selective on treat times plus amounts but we make it work. Finally giving this a try after several years of having the app so we will see how it goes. Looking forward to the treats on the way for my boy & feline fur babies 🐾❤️🐾.Lil man’s momVersion: 1.43.0

Great idea for an app!It is a great idea for an app but it is not working to smoothly. It let me register but when I tried to add my older dog it keeps telling me something went wrong. So I tried to add my younger dog and stared to tell me something went wrong again but then it added him. So I retried adding my older dog and it won’t. Keeps going to something went wrong. So then I tried to capture some receipts for the food I just bought tonight and I go all the way through but it won’t register the receipt..Pthan60Version: 1.41.0

Upset with this app!I buy Purina products all the time and like to scan receipts for products but I was having to change my password every time I tried to log in, I contacted Purina to tell them I am unable to even log in now it keeps telling me my credentials are wrong, my credentials are right, there is something wrong with this app, I even tried deleting password and making new one but it still won’t let me log in!!! Purina told me to update my app but it is already updated and has been but still cannot log in! I will contact them again but I hope I get more precise help this time!.SweetthingkingVersion: 1.38.0

Receipt capturing issuesI have tried capturing two separate receipts and no matter what I do I keep getting rejected. Both are long receipts so I do the add to receipt option. It shows three images captured and when I submit the receipt it gets rejected because the system only recognizes the bottom of the receipt. Very frustrating app. I have tried to capture both receipts at a minimum 3 times unsuccessfully. I use other apps where I capture long receipts with no issues at all..LBKepicsVersion: 1.9.0

Had potentialThis app seemed great at first! I love & buy the Purina brands and I’m always happy to rack up rewards points. Unfortunately, once I got enough points from one order ($$) to buy some toys, suddenly I can’t login and even though I can reset my password as many times as I’d like, I can’t login. Oh well. Do better. EDIT**** I received a comment back letting me know how to fix issue. Double check if your email was capitalized when you entered it!! Changed my review to a 5.Jess.rose30Version: 1.17.0

Perks is a great programThe app is easy to use and they have worked to fix issues to be user friendly. Response time with you submit an issue is excellent and positive, they are also very kind in the responses. They take suggestions for the rewards for example they used to not have coupons and now they do. I have gotten toys, treats and other things. I appreciate this program as I take care of a lot of cats!.HboykoVersion: 1.43.0

Purine has been my choice for as long as I’ve had pets!I love any type of animal and have rescued many during the 50+ years. I can remember always trusting Purina for all my pets’ needs. Most of my pets have lived very long healthy lives. The prices help me be able to help more critters in need. Thank you Purina for helping with these points programs which definitely help in these times when money is tight for most..KacamoVersion: 1.27.0

Receipt load doesn’t workI’m amazed that a current app from a major multinational corporation fails so badly at its basic function - uploading receipts to earn rewards. I buy a lot of Purina ProPlan food at PetSmart and end up with receipts that take 7 photos to capture. Well, the app only allows 3 images so I’m screwed from the get go, and it rarely accepts the three it can upload. So the app is mostly useless. I called customer service about this, no ideas… Sorry, but if this is Purina’s idea of good marketing, it’s failed miserably..JdiserverVersion: 1.44.0

GratitudeThank you for having this app,I have 7 cats, feed the deer, raccoon & possum (who both eat cat food) & I just took in a 12 yr old dog that’s had a extremely hard life an hasn’t properly been eating right. I’ve always used friskies for the 4 years I’ve had the cats but I didn’t know about this app. I appreciate the ability to try & save money, my animals are very important to me. Thank you!.KaybosmaVersion: 1.36.0

Login IssuesWell I’m glad to see I’m not the only one frustrated by attempts to login. Every time I try to go back to the app to add new receipts, it won’t accept my password which has been the same one since the last time I had to reset it. Entirely frustrating that every time I need to scan a receipt, I have to reset the password. come on Purina this is 2024 and your technology should at least be better than this🤨😖☹️.Scam54321Version: 1.40.0

History keeps having errorI’m trying to see if I have submitted a receipt however history this morning over and over again keeps getting an error. I have restarted my phone and I’m going to try again to look in history as of right now y’all ask for a review so I’m doing the review letting you guys know that I’m having issues..EeslehcVersion: 1.42.0

Purina Pro rewards programI was going through the App Store and I found the Purina Pro app so I downloaded it. I love the app it’s easy to use every time I go to get my dog food which is Purina dog food and scan in my receipt I earn reward points easy to use easy to claim your points and they give away nice gift cards. If you’ve never downloaded this app you should..NoeltnerVersion: 1.15.0

Overall Great Except Where It MattersIt just recently came to my attention that the receipts I am scanning in are being accepted, but I’m not getting the points for them! This is huge!! While I appreciate the “freebies” you offer, those points are important when I use them towards my next bag of food. I have four Siberian Husky’s and they all eat different Pro Plan food. I depend on those points! Please fix it!!.Aunty AllieVersion: 1.44.0

The app makes saving easier also!!Purina is not only healthy for your pet but also very convenient for saving in the app. Redeem points for toys or treats or also many other cool items for cats and dogs. Your furry friends will thank you when you chose Purina and start saving while keeping your pets happy and healthy.Colyn555Version: 1.44.0

ReceiptsPlease update your app so that I can see my approved receipts, I am not getting all the points cause your system approved but didn’t add points, when I called they are asking for info from the receipts that I cannot give cause it doesn’t show us approved receipts & give all receipts an ID #, cause the dates I see is not matching up to y’all’s system, also it’s denying receipts when it’s close to the 30 days, like today is May 16th and it’s denying receipts from April 16th & 17th...Animal Advocate1Version: 1.32.1

So far I love itI’ve only had it for a day, but I sure wish I would’ve found it sooner. I have a dog a cat and a hamster, so I am always looking for ways to save money on animal food and supplies. I signed up today and immediately got samples and treat sent to me for free, and then I got points to cash out for other things for animals and myself.Brandylynn2007Version: 1.18.0

Fun AppI just started this app today and it’s so fun. I love the fact that you can redeem for rewards and keep track of special times with your dog and even have your food specialized if you need it . Love just being aware of your dogs and needs and making quality lifestyle and relationship..Caligurl 19Version: 1.32.1

App could use some workI just recently downloaded the app after being a member for years. I noticed the app was showing my two older cats as my pets. Since those two beloved pets have passed away I tried to add my two current cats. I keep getting error msg after error msg. It’s frustrating. I can’t add pictures without getting an error msg. I can’t edit without getting an error msg when I try to save. Ugh..Liz in AzVersion: 1.40.0

Not Love For Prescription Food PetsI was really excited to earn points towards my cat’s prescription cat food, which he has been eating for over three years, however none of the rewards apply towards those purchases. I can’t even review his food in the app because it’s not included. Shame since those of us that buy this food arguably spend over $1000 a year and could really use some loyalty coupons..Lildebs1986Version: 1.39.0

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MyPurina – Pet Rewards App Negative Reviews

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