NYTimes: US And Global News Customer Service

NYTimes: US and Global News Positive Reviews

Ads for paid subscriptions????I quite understand the need to support NYT journalism with advertising on the paper version (which itself involves costs) and on the unpaid version of the news app/website. However, to bloat every single article viewed through a digital subscription with multiple advertisements is a true disservice to loyal subscribers. It is all the more disturbing because under previous versions the platform was ad-free and more complete (i.e. archive access?). Thus NYT digital subscribers now pay exactly the same amount each month for a service that has considerably worsened over time. The majority of other news apps do not include advertising in the “premium”/ paid subscription versions of their applications. I have been a NYT reader for many years, and I am happy to contribute monetarily to the important journalistic work this paper does. However, there must be a better way, that is less offensive to the paper’s subscribers! Please return to the previous ad-free approach for digital subscriptions..Californiadreamin' 2010Version: 6.5.2

Can’t swipe to advance to the next articleAs a 30+ year subscriber to the New York Times, I wholeheartedly see it as an excellent newspaper and applaud its commitment to professional journalism. Insofar as the journalistic content delivered through the app, I give it 5-stars. That said, the design of the app needs some fine tuning. It is not as intuitive as other apps. I also subscribe to The Washington Post, the Financial Times, The Guardian, and The Wall Street Journal. Each of those apps offers a smoother user experience. But the most important difference between the NYT app and each of those other news apps is that the NYT app doesn’t permit swiping from one article to the next. Once I finish an article, I need to hit the app’s back button and manually select the next article. This makes the app cumbersome, particularly when I’m attempting to read the entire paper. What is concerning is why the app is set up this way. I can only assume that swiping from one article to the next doesn’t provide the Times with the click data it is looking for, either about me and my reading preferences or so that it can better track clicks of an article by all readers. Either way, the inability to swipe between articles has me relying on the other news apps as my primary news apps, with the Times as a secondary app. Dear New York Times, please correct this..Andy from DCVersion: 10.52.0

This App Desperately Needs a Night Mode Display OptionI love the NYT, so this mediocre rating is simply due to the usability/customizability of the app. There is no night mode, which just feels a little behind the times in terms of the various display options that have now become standard in most phone & tablet apps. I also personally wish there was slightly more customizability in terms of being able to block or hide certain categories of articles from appearing. For example, although we can choose what subjects we are interested in, which will then show up in the “For You” section, I would also love the option of telling the app what NOT to show me when scrolling through the main feed. For me specifically, I don’t like reading Opinion pieces and will never open them, so it’d be great for me in terms of usability if I could just have the app “hide” those when I’m scrolling through (or hide the entire Opinion section). Other people may never read the Entertainment section, or the sports section, etc., so perhaps they’d like to be able to scroll through the main “Today” section without seeing those. It would just be a nice, extra option that could continue to help shape the content to what each reader enjoys the most..MintfreshpinesolVersion: 9.30.1

Missing important featureIf you’re younger than 40, you can skip this review. I check the New York Times news feed on the app, or on my computer web browser at least once a day. It goes without saying that the New York Times reporters and staff do a great job reporting the news (well, great job most of the time). But a huge missing feature is the ability to view today’s paper in the format of the printed edition, similar to other American city newspapers Apps. I don’t always want the latest news, sometimes I just want to read today’s paper, and I want to view it in the format of the printed edition. Yes, the app does have a section titled today’s paper, and you can scroll through all the articles, and that format is perfectly fine for people that wish to view it in that format, but for goodness sake, on the weekend I really just like sipping my coffee and looking at the paper, in the old fashion format, even if it is on my iPad screen. Yes, I tried actual weekend home delivery, but where I live home delivery was pretty horrible so we stopped that. p.s. Good luck trying to find a location in the app that allows you to actually provide them feedback like this..SciFi7Version: 9.63.0

Used the app for years, less happy its current formI have used the app for more than a decade. I haven’t always liked the layout, but I work around it to get to my favorites. The recent version has “Today’s news” and “Section” at the bottom that helps navigate. There is a huge amount of material available everyday, so navigating is crucial. Recently the news summary has disappeared from the top of the screen. I am sorry to see it go. My greatest complaint is that the current app is extremely dependent on a high quality WiFi connection. Previously I could download the day’s news, get on a plane or train, and go to airplane mode but still read the paper. No more! While I read the app is constantly updating. The text jiggles as it adds a photo or alters text. There are times it gets caught in a loop and the jiggle produces a blur of movement. So I have to close the app and start again. Some years ago the developers had allowed an old version to continue but eventually force the switch to the new app. I wish I could go back to that previous version as it was stable even when there were issues with the internet..EJNYCVersion: 9.54.0

Convenience and FunI rely on the Times as a trusted source of news. I know what care the Times journalists exert to get the story right. The app is a very convenient portal to all that, but it also brings other parts of the Times to my attention: smaller stories that delight and entertain me. Plus if I need more background on a story or I don’t understand a reference, the embedded links usually make following up very easy. Then there are the games. I’m addicted. I have to do the Spelling Bee, Wordle, and the amazing Crossword every day. Well, every day that affords me the time. If I’m current on the crosswords and I have an appetite for more, I can work my way backward in the Crossword archive. They are all so clever and satisfying and available with a few clicks in the app. I have to admit that I seldom go to the printed version anymore. The app is just too well-organized and convenient. I make an exception for the Science Times, which I like to hold in my hands, and the front page when there is a really big story..JohnDTPVersion: 11.0.0

Changed from 5-star to 1-star because they ruined the interfaceIn Jun 2021, the NY Times app was dumbly changed for the worse to move app navigation controls to the bottom of the screen. Unlike every other app where the Back button is in the top left corner, they have made it unintuitive and moved it to the lower left. This is awful design; it’s awful for customer experience; it’s awful for customer satisfaction. Yeah, maybe this seems like a small thing, but if they had better designers and/or product owners they should have realized this poorly thought out change was neither smart nor convenient, which actually makes it a big thing every single time their readers hit the wrong spot on the screen when they want to go back. Before this, the app was fantastic. So come on, please, fix this defect in the next sprint..T M HVersion: 9.52.2

Good but Saving Articles needs ImprovementDaily user of this app. Mostly love it. I use the little flag/bookmark on articles which I think is meant to “save for later” but accessing those articles is like it’s own version of a NYT Games puzzle. I would love a more robust and accessible article “storage” so I don’t neglect to read the articles that I started, got interrupted while reading, but couldn’t easily find days later (or forgot I wanted to read/finish). Also… was there a time when the iPhone app worked in landscape mode or am I crazy? And: how wonderful would it be (for readers) if they could reach out to an article’s author without having to have a Twitter account? Maybe that’s by design. I mean I for one know I hate email now. But I’ve tried to contact writers after an especially moving or inspiring article I read only to see my efforts disappear into the ether. Would love to see a way that makes communication more possible without worsening the experience for writers (perhaps impossible)..F. StickneyVersion: 10.3.1

Great news and cultural coverage, sometimes laggy appSubscribers should not be served ads. We all know NYT is one of the best newspapers, if not the best - despite opinion being on the front page. My only complaint is that when NYT doesn’t like something, they can obsess over it and remind us constantly. Currently, these things are remote work, generative AI, and the Barbie movie. You will see a lot of “articles” warning us about these things. If you can see past that sort of behavior, they have great content. Real Estate, Arts, Cooking, product recommendations are all there and high-quality. Subscribers should not have to see ads in the app. The app hangs frequently and makes every phone I’ve used it on hot. I can watch it draining my battery in real time. This is an issue that needs to be addressed - it has been going on for years now and is a problem I’ve heard from others. The app refuses to respond to input for seconds at a time, randomly. Asking for a subscription fee and showing ads anyway is a very bad practice..Jirae PatrickVersion: 10.43.0

Millennial going for printI have been a New York Times subscriber for digital and weekend print edition for almost 12 years now. I have always liked their news coverage,opinions, articles about everyday stuff that I could believe could be so interesting, Mini crossword, and almost everything they publish. But in the past few years the online version has become addictive and the way they seem to do it is by taping in the outrageous feeling and then suggests more articles like it. It’s very draining to feeling that way day in and day out. I can’t believe I come back to get more of it. I feel some articles have become to click-baity. That should not be the way to customer engagement and keeping them there longer.I don’t like that my attention is being used this way by a product that I pay for. Weekend with the print edition is so much better no way going down a rabbit hole and can stay away from the comments. I feel I’m in more control of the time I spent reading print. But I guess print won’t last beyond a few more years. Sigh!.ApplaciousVersion: 7.8.1

Worst app on my phoneThis app is too expensive for the amount of glitches one constantly has to navigate- Scrolling is always stuck-the bottom half is always missing -except for the ads and the games section at the bottom. Also I watch a lot of movies and series -so I like to read the reviews-however NYT reviews don’t turn up in the search unless they are recent releases and if you search for a review via Google-you only get a minimal amount of “free” reads before it locks you out and says that you have to subscribe to the NYT to read a review any further-but I DO subscribe-and there’s no option to enter my info-so access to entertainment reviews that aren’t current-doesn’t exist-I’ve contacted support about this but no answer has been offered- Soooo ya the most user-unfriendly subscription that is on my phone P.S. I don’t understand why access to the recipes is an additional charge for subscribers when you can just Google the NYT recipe and it pop rights up Thanks for the chance to rant.DdaylynnVersion: 9.50.0

DisappointedUsed to love this app but various “upgrades” over the years have degraded the app. The most recent was to relocate the “back” button to the lower left from the upper left. This is a horrible location for use on an iPad in landscape mode and isn’t much better on an iPhone in portrait mode. Given that 90% of the population is right handed and that, as far as I know, most people have thumbs directed upward when holding a phone or tablet, moving this critical button to the lower left makes for a very awkward and non ergonomic movement. I am clueless as to how this was supposed to “enhance” my experience with the app. I’ve despised it from day one and continue to do so. I also echo other’s criticism of the constant “adjusting/movement” of text, stories and pictures as new ad content loads while you scroll down, thus moving a story or picture you were focused on out of your field of view. This is very annoying when you’re about to click on a story to read the full article..Acn8892Version: 9.53.0

Functional app. But no way to follow columns.Very functional app (more buggy lately on my iPad, but a minor annoyance). I appreciate the varied views (Today, Sections, For You). Nonetheless, I read NYT digitally only, almost always through my ios app, and I feel I miss a lot of what I’d like to read because of this. I dutifully read the front-section national & intl news, skim op-ed headlines, but I most look forward to other sections (esp science, books, education, and cooking). I wish I cd follow particular columns, which I miss frequently and end up needing to search for. For example, I often miss the biweekly Crime books review: though I look at the Books section 2-3 times each week, I rarely see that column in the stories that appear. Trilobites shows up often in the For You feed, but I often discover other recent pieces only in end-of-article links. And I dislike the sometimes out-of-publication-date order of articles in Sections view. Where are the small stories on the book biz, the aforementioned Crimes book column, the book comic? I don’t understand why I see them only intermittently. Recently, I often skip the Today view and go to Sections—Today’s Paper to see everything. Sort of a pain to push through the default layout, then (the bug that never goes away) do the required bounce to Sections, then to another tab, then back to Sections to get the display to appear, then finally open Today’s paper..JdexeVersion: 9.44.2

NYT can do better than thisI’m on a fast WiFi connection and an iPhone X with the latest OS. When I open the NYT app it takes 3-5 seconds to open. Then after another 3-5 seconds the top story reloads to a different story. I end up having to wait up to ten seconds to even begin reading, and after a jarring experience. I really love NYT and want to support it, but the iOS app is sub-par, especially when compared to the Washington Post app. I read both daily, but find myself always reading the WP first because the app experience and news layout is so much better. The NYT should be able to do at least as well, but the app is chronically a laggard. I’m boggled that an organization as large, esteemed and technically savvy as the NYT cant get this right and actually lead all the others. I actually worry about what it implies for the organization’s success, because I want it to succeed. If I ever have to reduce my subscriptions to only one major news organization, at this point it would be the WP. It would have been the NYT two years ago..News257Version: 8.4.0

Missing a few KEY featuresLove the content on here, I wish there were follow or favorite feature so we can follow/favorite a specific writer, get notifications for when they publish a new article, have a link to their work, or something like that. This would also help in writer exposure as well users can easily refer back to previous articles by them. Also, I love the bookmarks feature, but if there were a way to separate bookmarks into different folders, playlists, or categories, that would be great. I would let users easily index and access any old bookmarks they’ve saved without having to endlessly scroll through every bookmark they’ve ever saved. Newspaper readers typically subscribe for years, imagine the amount of bookmarks they save per year; please give us a folders feature. I don’t know if these features are available on the browser version but they are not in the mobile version. This app has great content but lacks user individualization..SnootyrooVersion: 9.80.0

Needs better usabilityFor me, the most annoying usability issue has to do with having recently moved the “back” button from the top left of the screen to the bottom left. An iPad is held like a book, you hold it in your left hand, click on a title with your right index or middle finger, and after some reading you press your left thumb on the “back” button to return to the main page. That’s how browsers work, as well as many well designed apps. Not the Times! They expect your left thumb to be at the bottom of the page. Other usability problems involve a non smooth page layout, where the page jumps up and down as marketing ads expand and collapse. This was much worse in my older, slower iPad, but even in my new 4th gen iPad the issue happens quite often, particularly when facing a weak internet reception..Reuben from LAXVersion: 9.52.2

My Life With the New York TimesI didn’t discover the NYT until 1960 and my sophomore year in high school when it was our textbook for Problems in American Democracy. We’d fold the paper in fourths and then in half, in order to do the crossword puzzle during biology class. When Dr. Haskell “caught” my friend doing the puzzle, his only reprimand was that real players do it in ink. She has, ever since. That paper lost some of its size but none of its nobility. I’ve moved from New York City to Colorado and have gradually altered the version of the Times that I read. For awhile we got only the Sunday edition in print and now we read it all on the app. I read the NYT everyday and it’s often the first thing I see when I awaken. I do Spelling Bee, Wordle and Connections before I get out of bed. I can define chapters of my life with the version of the Times that I’m currently reading. I love this newspaper..Susan JosephsVersion: 11.0.0

Love the AuthenticityI listen to and appreciate The Daily almost Daily. I love the clarity, the insight, the journalistic deep dives and professionalism but the thing I like best is when Michael and his team laugh, make minor side comments or open up, letting us hear the sometimes imperfect process of how the podcast gets made. The episode of Oct 18, 2019, “The Week Diplomats Broke their Silence” is one of my favorites because it was recorded in hallways and stolen corners of the US Capitol. The authentic sounds and banter make it more real, more alive. I listened to every single name of the credits more closely than ever because Michael read them while walking out of the US Capitol building, out of breath, while carrying equipment! I laughed when he uttered, “Thank god for automatic doors”, most interesting credits ever! It’s also remarkable that they wrapped at 9:45pm and the episode was cut and prepped and up by 6am the next morning. Hurray for The Daily!.SuperAqua22Version: 9.8.0

World Class News and AppNYT News app in the morning and throughout the day; NYT Games when I take a break; NYT Cooking for dinner inspiration; NYT Audio while I cook. Besides messages, browser, and phone, really doesn’t need any other apps 😁 The News app seems nearly flawless to me. The Today screen does freeze up once in a while, and you need to tap a different tab to wake it up. Other than that it’s easy to navigate, save articles, and find recommendations. I appreciate that the main news feed is not influenced by your personal engagement with stories. I feel that self-curated news contributes to our problem of people not being able to agree on basic facts, so it’s important to me to see everything that’s happening rather than just things that pique my interest..Mercedes42Version: 10.66.0

Frustrating and annoyingI'm a NYT subscriber and I've used this app since it was first released. However, I'm on the verge of deleting it. The advertising is now so intrusive and persistent that I spend almost as much time reading articles as I do avoiding the ads that take over the bottom or entire screen at random intervals. I now dread opening this app because I know what awaits. UPDATE Now, I find out that updating the app wipes out all the Favorites I had set within the app (articles and sections). They know about the problem but don't mention it unless you complain. UPDATE 2/1/24 The app is still incredibly unstable compared to ever other app that I use. I have to delete it completely and reinstall it periodically to help it stay functional. About half the time the app screen will just freeze when you first open it. Great journalism deserves better than this poor excuse for an app..PrairieridgeVersion: 10.44.0

Overall great - one suggestionI like the app overall. I like I can scroll through headlines and have the various categories of news across the top. I have access to the games which I love to do with my morning coffee. One suggestion is to give access to the previous puzzles. I was working on the Sunday crossword and was 63% complete when I clicked out of it to look at something else. When I went back in, it only shows Monday’s puzzle. It’s only 7:30 on Sunday night and I can’t finish the puzzle. I read somewhere the puzzles reset at 5 pm in the weekends. I don’t know if it’s different on the NYTimes games app but this is very disappointing and frustrating. My days are busy. My “puzzle time” is early morning and evening. Please either start the reset later or give access to the previous day’s puzzles to give more time to complete the puzzles. Thanks for your consideration..Mo710Version: 10.75.0

When Dark Mode?I read the NYT multiple times daily. I love the app and how it presents both plain text articles and rich interactive content seamlessly. I’ve been patiently waiting for the Times team to incorporate an iOS dark mode feature for a YEAR now (that’s when Apple released the native functionality). C’mon developer team? I’d imagine it’s an issue with interactive content not showing as intended or something, but It’s literally just inverting the background! At a minimum, this should be an option for regular-way articles. Whomever is reading this at NYT — you...YES, you! Listen up! I represent your most loyal readers, and I nominate YOU to make this your personal pet project for 2020. Run it up the internal ladder and make it happen, please! This way we can continue reading without waking our partners with a pocket sunbeam in hand. It’s just practical. I hate to compare, but it’s worth noting that WaPo has had dark mode for years now..RishiNxtVersion: 9.30.1

No dark mode; primitive search capabilitiesThe lack of dark mode is an anachronism. As someone who checks the news late at night and early in the morning, the lack of dark mode means that I simply go to other sources of news. I’ve even uninstalled NYTimes on the iPad that I use in bed. Seriously, get a dark mode. This feature has been part of iOS for over a year now, and it’s absence in the NYTimes app is a bit embarrassing. This app requires iOS 13 already, so there’s no excuse for not supporting dark mode. Also, the search feature in the app is borderline unusable. The web search allows you to specify the sort order, filter criteria, etc. The in app search feature offers none of this. It’s crazy that when I’m searching for news (with an emphasis on “new”) and the search results are an incomprehensible listing of old articles. So the “I saw an article a few days ago about x, let me find that article again” is practically impossible to do in the app..Robert RyanVersion: 9.41.0

Good content. Poor UI designGreat content. Used to be a great app It’s essentially a browser for the Times, but the designers have unlearned what web browser developers have learned over the past decade. The app constantly moves things around as you scroll, meaning you have to just sit and wait for it to update dynamically, while stories move up, down, left, right. It’s unusable during this update process, which could be several seconds, depending on your network connection. Now they have moved the back button to the bottom. Do they really think they know more about UI design than Google, Apple, etc? My fingers are always in the more central part of the screen. Reaching up is natural - reaching down is not, especially since your hand covers the bottom area. You must back up your whole hand to use the back button, which is very awkward. It’s clear the app developers are not experienced enough to out-engineer the likes of Google and Apple. What’s worse is they lack the wisdom to recognize that fact and it’s up to us users to gently rein them in. Please change the update behavior so that it mostly happens behind the scenes with minimal screen updates. Also, move the back arrow to the top. Also, re-enable pinch to zoom for pictures. In short, make the app more like Chrome or Safari. Thank you for your attention.LowunitVersion: 9.54.0

Great writing & research but has issuesThe New York Times is by far the smartest and most well written newspaper in the U.S. Its editors and writers work hard to avoid bias as well as the xenophobia that plagues most coastal media, which writes dismissively about the center portion of the country. But I have two quibbles and I feel they are strong ones. First, NYT works so hard at being fair that it can try to find a logic or reason where there is none. I frequently read their articles referring to Donald Trump and his “strategy” or “policy,” when he has neither. Not every yin has a yang. Just because there is a reasonable nature in some does not mean there is the same in their opponent. Second, I do understand the trying nature of running a newspaper in today’s cyber economy but I don’t appreciate buying a subscription and then finding different aspects of the paper behind another pay wall. I saw a sports story I was eager to read but I was told that I must pay for the additional sports coverage, which I will not do because, as much a master as it is with news and politics, the Times is the nation’s worst sports paper. The sports writing is neither comprehensive (not even close!) nor well-examined or written. So, I expect to get the few piddly sports stories they offer in my subscription. Same goes for recipes! The Times is still the best and I love getting it..Damarco4uVersion: 11.0.0

Please stop “improving”Why you find the need to keep moving things around is terribly irritating. This update now has the controls at the bottom of the page. And, I haven’t even gotten to the Sections feature to see how that has been scrambled. If you were interested in truly improving the app and user experience, wouldn’t you create a Preferences section where the user could set the reading or browsing experience to a style that suits oneself and never have to put up with these “improvements”? One more thing…the little gift icon has an info balloon that informs us that now we can gift 10 articles a month for free. Being that the 10 articles a month rule already existed and was accomplished by using the send icon that was formerly at the top of the page, the addition of the gift icon seems like a gratuitous and confusing addition. As does the COVID icon. Wouldn’t that be in Sections?.Galaxor 5 million & familyVersion: 9.63.0

Could be betterThe NYT: Too many articles and opinion pieces are repeated. In fact—there are too many opinions and personal experiences. (Do you really want to know what someone is doing on their weekend?) Today, at least, when I clicked on The Weekender, elven articles were shown but I couldn’t’ access any of them (most were repeat articles). After listening to a song from a review article; a small white box appeared that I don’t know how to get rid of it. If you want to read the Times, the audio articles are not appealing and can be distracting if you are in a public place. Beware of the Wirecutter reviews, like most such evaluations, they don’t have a large selection of brands and may miss better products plus some of their evaluation criteria is too narrow. The coverage of Congress seems based on what is controversial and seldom reports on new laws that may be very relevant to business and/or citizens..Backroad RiderVersion: 10.1.0

Among the best!I really enjoy the NY Times for the in-depth articles and analyses. Great app as well - smooth and easy to use. Keep up the great work!.I reviewed the app :)Version: 6.6.0

Needs an option to configure navigationI generally like the app, but I find a recent change awkward to use on my iPad. The back arrow for navigating to a previous screen used to be on the top of the screen, but it has been moved to the bottom. I don’t mind if some people want it there, but I find it awkward. I would love to see an option to place the back arrow at the top or bottom of the page, as best suits the individual user..RKD WPGVersion: 9.55.0

Please add a dark mode alreadyI’m seriously considering cancelling my sub because the bright white all over the app. It’s too difficult on the eyes for long articles..Thomas Cooper CAVersion: 9.55.0

It’s 2022. Dark mode.It’s time. Please. Dark mode..LeeX2Version: 9.66.0

Give us night modeEvery day there is no dark mode you cause climate change. Please stop eating my battery and burning my eyes..SzymonmfVersion: 9.65.0

Lousy since updatesApp most of time just no longer works! It freezes. It spins that it’s downloading a story I’ve clicked on but never actually downloads. Since the many recent updates this app doesn’t work. I’ll have to cancel my subscription because I’m not able to read the news stories!.Dusty17Version: 9.53.0

Great app - maybe a “dark” mode?I read the NYT at all times of the day (and sometimes night). Great journalistic work. The only thing I miss is a “dark” mode which would make reading at night more enjoyable..BizztravelerVersion: 9.42.0

Clickbait and adsSome of the headlines are becoming click bait and if I’m paying a lot for this I don’t know why there are ads....CurtisisthegreatestVersion: 9.47.0

Changes to the Sections Page wiped out all personalizationsThis is an unwelcome change to the iPad app. The ability to sequence the Sections page according to my preferences is suddenly gone and the page is overwhelmed by the Most Popular entries at the top. Please reconsider this unfriendly restructuring..RalpineVersion: 9.45.0

Dark modePlease make a dark mode. The white is way to bright..RyanC1990Version: 9.37.0

Dark Mode?Please let me know if I’m just unable to find it in settings for some reason. Or add it and I will change my review. Thanks!.RobobinsonVersion: 9.41.0

Dark Mode?When all apps are making this switch, I hope you are also working to add dark mode..RavilukeVersion: 9.26.0

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NYTimes: US and Global News Negative Reviews

Only works sporadically, can’t zoom, not intuitiveI use a VPN (a mainstream, widely available one) and many apps/sites don’t load properly. NYT’s app is odd because it works occasionally, but not usually—I don’t know if this is because of the VPN or if the app is just bad (but it seems to have a bunch of positive reviews so maybe it’s just me?). When I click on a push notification, it opens the app but only goes to the last article that was open, even if it was several weeks ago. Not useful. Then, if I search for the story, it only sometimes loads. I usually end up just using the website or relying on the morning briefing newsletter (so why am I paying for a subscription??). Another annoying aspect of the app is that you can’t zoom in on photos—I find myself doing this a lot on the website because there are interesting things to see and the phone screen is so small; it’s always a frustrating surprise when I try to zoom on the app and nothing happens. Aside from those specific issues, I also find it a little confusing/unintuitive how to find specific stories. Maybe I should be able to answer some questions about what interests me, and then it curates my home page based on my self-reported likes and my past views/reads. I could then use the “sections” page as a backup. Obviously NYT is the gold standard of journalism, but I’m surprised and irritated every time I remember how bad their app is. The app does look nice—I guess that’s worth +1 star..Atkw35Version: 9.30.1

Wanted to love this app. Hated it.This app loaded my phone with so much adware and tracking software that my phone would frequently crash and lag. I was confused about why my phone had gotten so much slower and less stable and then I realized theses problems only surfaced after I had downloaded the NYT app. I deleted the app and bookmarked NYT’s mobile site to my home screen instead and now the problems are gone. NYT is pulling some really shady dat collection and advertising tricks with this app, and the UI is terrible to boot. This app also has a bug that makes it very easy to accidentally click on ads. This is annoying because it minimizes the article I’m reading and redirects me to the webpage of whatever company’s ad I just accidentally clicked on. I really hope this is just a bug, and that the developer will fix it, but I can’t help but think that this “bug” positively influences the developer’s revenue for ad’s that are paid for on a pay per click basis, and that at best this means they have no incentive to lose money by fixing it, and at worst they are aware of it and using it to fraudulently extract extra revenue from their advertisers. Overall, I’m very disappointed with the experience this app provides. The quality of NYT’s content is well worth the $1/week subscription cost, but it isn’t worth all of the problems this app causes and the personal data/privacy concerns that come with this app are worrying to say the least..1jdunkVersion: 9.21.0

Great Content, Terrible Ad TrackingUPDATE: I tried the app again, thinking maybe i was being too harsh. Nope, the advertisements are actually worse now. meaning, there are more ads now then there were when i wrote the below review. I actually showed this to a friend who was amazed this is a paid subscription. The same animated ad is inserted between every 3 paragraphs. Honestly, I would pay MORE if the ads would just go away altogether as they completely take-away from the reading experience. Just charge me more so I can read the news in peace please. Original Review: As mentioned by many others, the content is the best in the world. Unfortunately it is served alongside insidious ad tracking that follows one from the web and into the app. Expect to see the same ad inserted between every 3rd paragraph, over and over and over. I hope you liked that book you searched for online because you will see ads for it all day using this app. Creepy, and unnecessary for a newspaper, especially one that writes article against "super cookies and advertising platforms". This is a paid subscription, not a free product. I expect no ads, or at the very least, less of them. I'm keeping my subscription to the best newspaper in the world, but i'm deleting this app and will read online, where I can block the ads and receive a much better reading experience, which of course is the point..Software GuyVersion: 9.15.0

Great journalism, mediocre appLook, it’s The NY Times so the articles are generally thoughtful, abundant, and well written. The app, on the other hand, is just a spinning wheel half the time I open it. It needs to be redesigned with the size of the payload in mind. The today tab has become bloated with too much content which takes ages to fully load. The app seems like it tries to lazy load sections to account for this but given all the rich content (photos, videos, ads) and the short lifespan of that content it still takes a long to render the whole tab and the order in which things load seems arbitrary. On top of that, the containers can’t predict the height of the content which hasn’t yet loaded meaning the page height jumps around as content shows up. The information architecture either needs to be redesigned and broken into more more discrete sections to reduce the page size or the app needs to change the way it fetches content (e.g. using fixed height containers, making separate calls for semantic and media content to speed up perceived load time). This would probably have the second order effect of improving ad performance since the ads frequently fail to render by the time I’ve give up on the app loading..PetehumeVersion: 9.55.0

Find in articleStill waiting for return of your “Find” in article feature. Not sure why you removed it. Is it not possible to add a feature allowing your readers to search within an article? Imagine reading an article that references numerous names of key individuals, typically clarified early in an article by providing their full names and their context to the story. Maybe I’m not like most people in that I don’t memorize all that info up front. As the story reads on somewhere paragraphs below one of the earlier named persons is referenced by last name only. And I think, “who is this person? Oh crap no search or find feature in the app.” Now I have to scroll back up the article, losing my reading place, scanning for the name to recall who the person is so I can better understand the context. What a disappointment? How can we live in a digital news world and have news apps that do not provide to their readers one of the very first features we all found useful in the early days of the web, “search”. Come now? No excuse I think. Make our lives easier. Is there no “design thinking” inherent in your designs? Of no search maybe offer hypertext links to key names, words that pop up with the important context. That’d be awesome! Of course, I suspect that’s more complicated to implement than simple in-article search..GuyhoVersion: 9.31.2

NYTimes are you even using this app?!?I love NYTimes’ content. I start and end my day with it. I’m proud to pay to support independent, critical coverage in journalism. However, you really need to try out your app in real life. I build mobile apps for a living and would get fired if I prioritized ads in my product over usability. It’s not that this app doesn’t work, but the inmates (ads) are running the asylum here. It’s impossible to scroll and peruse content while the screen updates, shifts, and goes blank to comically load content. You don’t even cache the ads between reading an article and going back to the front page view because they load all over again. I seriously laughed when I read some other reviews and they called it pinballing, and that they got seasick while using this app. So true! I get it, making an app is hard, especially with competing demands for the business and new features. And that your team are humans, work hard and care. But really, this has gone too far. You need to take a step back, start listening to your users and take real steps to make the app work for its primary usecase - reading the frickin’ news! And add dark mode already, it’s called a stylesheet!.KoopaTroupaVersion: 9.50.0

New Update is GarbageThe latest update has rendered the app basically unusable for the content I want to easily see and use. 1. Sections tab is gone replace by an upper scroll bar that is tedious to navigate and makes me hunt for content. Sections is now the very LAST tab of this scroll ribbon. Wirecutter and the athletic (which I have zero interest in) are first. Sorry, but sports and shopping should be at the bottom of everything. Period. The old Sections tab also gave more content at a glance which brought me to articles I might not have otherwise seen. Now you have to hunt thru the various sections. 2. The new “You” tab is junk. Pushes content I don’t want to see. You can customize this is limited ways that aren’t helpful. For example, you can add individual opinion columnists, but not the Opinion section. You can add certain columns but not paper sections. 3. Games interface is now unusable. Any past crossword or game now opens in a browser window (requiring you to login again) and I can’t find any way to change this. I don’t want to play past games in a browser window, nor do I want to be forced to play in the separate Games app. Please bring back the old Sections tab and fix the functionality of games!.FfrenchfryyVersion: 11.0.0

The app no longer runs under older iOSs or on older devices! Shame on you, NYT!1️⃣ THE NY TIMES DELIBERATELY BROKE ITS OWN APP! They now *require* you to update your device to the latest iOS. The problem is that cuts off users using older iPhones or running older iOSs. 2️⃣ Many of us are hanging onto to wonderfully functional, good devices for longer; others choose not to upgrade their iOS concerned it will hamper performance or shorten battery life. 3️⃣ WE'RE PAID NYT SUBSCRIBERS… Have been for years. We have several iPhones from only a couple of years ago. They can no longer get the news. WE CAN NO LONGER ACCESS SAVED STORIES! 4️⃣ Going to the website is a poor substitute. The app automatically keeps stories on the device for reading on the go. The website does not. THIS IS DIRTY POOL! 5️⃣ We have many other apps, even ones released years ago, that still run fine. Other companies have released new versions of their apps, but still let you keep running the older ones if you'd like. But not the NYT! 6️⃣ Of all the apps we use, this is the only one to deliberately stop working. It's only the NY Times that has blocked their app from working on older devices or under older iOSs. 7️⃣ PLEASE RELENT. SUPPORT YOUR CUSTOMERS. LET OLDER VERSIONS WORK!.AstroPaulVersion: 10.78.0

Slow. Complex. Hard to Use.This app is slow to load pages and slow to scroll through pages. Advertisements always load first, and their fancy animations sometimes seem to bog my device down, preventing the rest of the page from loading. My device is a little older, but not so old that it is out of date. It is plenty speedy when using other apps. If the device is a problem, the app should compensate by loading simpler pages and a simpler interface. The app is complex. It is hard to find some articles and sections. It used to be easier to navigate, but an update made it less user-friendly. My theory is that the engineers who work on this app have gotten out of control, and are adding all the fancy bells and whistles they can, unconstrained by anyone who advocates for ease of use and speed. This used to be a great app, but it has been gradually going downhill for a while now, for the reasons noted above. The content is great, and I subscribe to the NYT to read their newspaper, but the decline of the app is pushing me more and more to read in a browser on a computer, rather than via the app. Update: today, all I see is a spinning activity widget. The app does not load at all..PhiloratioVersion: 9.49.0

“Subscribe to read the article”I love the New York Times , when I grow up my goal will be to get in the newspaper company. I downloaded the app today hoping it would bring me motivation and would give me a nice motto . I felt really good about this because it’s basically all I ever read . I decided to get in the app for a while and save some articles for later , some minutes passed and I had to subscribe to read the articles. I got so mad because I love the New York Times. I know I can still read the articles in safari but what’s the fun in that. Why do we need to pay to read articles anyway. It’s like having to pay a lot to get a newspaper. I understand a app is different but I have seen billions of other newspaper apps in which you don’t have to pay. The subscription is also too expensive , why have a subscription anyway. I hope someone reads this and makes a change in the app because seriously I’m crying in the inside. When I got the subscription thing I felt as if someone stabbed me in the back. It just feels like an excruciating thing , I really hope I can get this to be read so this trepidation stops..Pollita21979Version: 9.24.1

Double Billed & Refuses to cancel my SubI have tried for more than a year to cancel my paid subscription and NY Times refuses to do anything. In fact, this month I was billed 4x my agreed rate of $4/month. I have been double charged every month ($8/month) for more than a year and this month I paid $16. I have called, used chat, logged in online to cancel yet every month, without fail, I’m billed again. I asked my bank to issue a stop payment and even that has somehow had not helped. Granted, the stop payment was issued only a week or two ago when I discovered the quadruple charge but that payment still managed to slip through and post to my account. I’ve read online that many, many people experience the same issue. How do they keep accurate accounting books when my single subscription of $4 is actually collecting at least twice that amount? I’m certainly not the only person with this issue so how are they working their books? I have no doubt that many more people are being charged but have no idea because just like me, it’s rather easy to overlook an $8 charge each month. It’s fascinating just how far NY Times has fallen in recent decades..Huge waste of resourcesVersion: 10.28.0

Ads+Poor Design = Unusable AppIf I could rate this a ‘zero’, I would. Sadly, the user experience really is THAT bad. I’ve been using the Times app for several years, and while the journalism is as always very good, the usability of the app has degraded over time (both the iPad and iPhone versions). The website version is better, possibly because everything loads so much faster, and navigation with the larger screen real estate is better, but it’s still ad-heavy. I know it’s tempting to push timelines on app development, and it can be challenging working with the 3rd party developers I’m sure have been used here. BUT, proper user testing is a MUST because if it’s not done right you’ll damage your Equity. Not just the Equity of the app, but the NYTimes equity - because apps are now the face of many organization! And for every low-rated review there are at least 10 or more upset users! Most don’t bother to write a review, and potentially a decent fraction will leave as subscribers. I want the Times to succeed - we desperately need good journalism in these times. Please read and heed the (low-rated) reviews on this site; don’t just look at the numbers!.CincykiwiVersion: 9.54.0

Saying no to sports alerts does NOT workI use this app quite a lot, including getting alerts for major news stories. And there are granular settings for what kind of alert category do you want on versus off. But they DON’T REALLY WORK the way you would like! I like to avoid sports events spoilers because I watch those events later. So in the settings I have turned off Sports and Olympics alerts. Nevertheless, this app keeps sending me spoiler alerts for the most important events… exactly the ones I do not want to hear about!! And I don’t want to have to turn off all of my alerts, because I still want to know if a war breaks out, for example. So how about it NYT? If the user says no Olympics alerts, then don’t send them the latest results for Katie Ledecky, Simone Biles, etc! Perhaps I’m getting these because you consider them to be “major” general news stories, but don’t! Just categorize them as Olympics or Sports only, so that people who say no to those type of alerts won’t be spoiled. PRETTY PLEASE?? p.s. Do that and I promise to increase my rating from 2 stars to 4 or 5 stars. :).NorthbankerVersion: 10.70.0

TerribleThe previous app was far, far better than the new one. Slow and inefficient to use (regardless of any claimed improvement in download speed). Simply mindless. For example, if you want to read an op-Ed that isn’t included in “Top Stories”, you have to click on “Sections”, which never works on the first try; go back to “Top Stories”, then click “Sections” again. This finally gives a choice of sections; for whatever reason, this back and forth process happens every time I try to use “Sections”. When you finally get to “Sections”, you click “Opinions “, which takes you to a list of opinions. But, often all you get is the opinion headline, with no indication of the author. (Yesterday, I don’t think any of the headlines had an associated author, today some do.) Ridiculous. I never want to be bothered with a Maureen Dowd opinion, but I never want to miss a Gail Collins opinion (unless she’s writing with Bret Stephens). Why make readers hunt like this for the info that they want? Didn’t have to do this with the prior app. Stupid, stupid, stupid. NYT might as well have hired someone to sabotage the app experience; sure as hell didn’t get someone to improve the experience. Disgusting!.Festus AugustusVersion: 9.10.0

So annoyingI love The NY Times. Their app, however, is frustrating. It takes a long time to load all content. As you are skimming headlines and about to click on an article into which you want to dive deeper, an ad or image somewhere further up or down the page will load, and the article you were about to read disappears up or down the screen, with no indication as to what direction. You then have to scroll to find it again, during which time something else may load and throw you off the trail again. Or, you find the article and as your finger homes in on it, the screen reshuffles and you instead click on a different article, perhaps about the secret lives of dustbins or Wirecutter's favorite spoonrests for under $100, and you then have to wait for that article to load before backing out to the main page to resume your hunt for content actually of interest to you, and nab it before it flees. This happens multiple times every time I open the app. For the amount of money I spend on my unlimited subscription, it is inexcusable..BumbskullVersion: 9.55.0

Please Fix the SoftwareI love that I can have this app on my Ipad. I love having access to the interesting articles and also some of the games. Being able to read articles in a large font is wonderful because my eyes get fatigued when I try to read the actual hard copy of the newspaper. I have loved the Spelling Bee game. It was a little hard for me at first because the font was so small and I could not change it, but I could still get through. However, with the latest update, the font is now so huge the larger words run in to each other, making it difficult to read them. Not only that, trying to scroll through the word list from Yesterday is sometimes impossible. When it does work, the font is so large that some of the large words are cut off. Why even have a list if a person cannot view each and every word on it? Also, the Help section no longer works. One must scroll in order to read all of it but the scrolling does not work. So there is not much help here. Please fix this. It was not broken before the update so for now, I am giving the app only one star..SchenckypooVersion: 9.50.0

More ads than textHow many ads can you jam onto a page? Sooooo many, apparently. The same ad, over and over and over. Guys, if I don’t engage the first time, I’m not engaging the 25th time, either. Banner ads aren’t much more than blocks of color the eye skips over—take it from me, I’m in advertising, they don’t work—but MAN those blocks get annoying when they’re stacked right after each paragraph of text. Today I read the Times through my browser just so I could use Reader View. You want to push everyone in that direction? So no one ever sees any ads at all? Maybe just try fewer ads so resorting to Reader View doesn’t become a trend. Another thing—the blocks of links to other stories, BEFORE the end of the story I’m reading. So many times I think, wow, weird end to this article, then I realize it’s not the end, there’s another paragraph or two after links to 50 other articles. Super annoying. You don’t want people to finish the current article? You think my attention is that short? You know how bad you have to get for me to interrupt my morning, come to the App Store, and write this review? Seriously bad. I expect more of The NY Times..Kriserts2Version: 8.2.0

Your political coverage is the worst everYou have normalized the illegal behavior of Donald Trump, and normalized his lies and his Attack on truth itself. You are no longer a newspaper in any meaningful sense. The only people who are doing good work at the paper right now are in the editorial section. If Donald Trump becomes president again, it will be a disaster for the country and it’ll be a particular disaster for the New York Times and the free press. And to a great extent, it will be your fault. If you want to start doing real work, you’ll begin by attaching the words convicted, felon, and adjudicated rapist and business fraud every time you mention Trump‘s name. That’s the reality. Treating a person who attempted a violent coup against the government of the United States, and has for the last four years undermined the entire idea of the Democratic process with lies and crimes, and the party that has embraced him, as normal political actors is itself an attack on our democracy. I have nothing but contempt for everyone in a decision-making capacity at the times right now. Your coverage of Trump for the last nine years has been a journalistic atrocity. Harlan Rotblatt, subscriber.Runcible spoon 101Version: 11.0.0

Shame on NYTSlow, buggy, freezes without explanation, hard to navigate, not the complete newspaper, no offline capabilities. The list of the app deficiencies goes on and on. This has nothing to do with the content of the newspaper itself (which at times seems questionable, eg Wirecutter … really are we expected to believe these product ‘reviews’ are anything more than the personal preferences of a few writers)? The app is a daily reminder to this many-decades subscriber to the NYT to question why he continues his subscription. Update: (Dec 13, 2023) Even more awful with each update. Previous comment focused on deficiencies. Now it just doesn’t work. If an Ad doesn’t download immediately, the App freezes in place and doesn’t allow scrolling beyond. Browsers solved this problem 25 years ago. Just an awfully designed and implemented piece of SW. Update (Apr 25, 2024) App performance steadily moving downhill. Technique of providing News in real-time update fashion broken. App keeps revising view such that reading is impossible. Completely dysfunctional performance, App should never have been released in this shape..Nyparis48Version: 10.56.0

Completely miserable app - No dark mode!It is simply inexcusable that the New York Times has not taken the time to develop a dark mode for its app. There have been requests for years. All falling on deaf ears. This is not a stylistic preference, but I need for people who cannot because of their medical conditions, stare into a blinding light. You would think that the New York Times would care about this and make a change. Update the app. How hard can it be! I’m a big fan of the New York Times as a news service, but this lack of consideration is just outrageous. Hey New York Times, listen to your people! I am now getting my news from other sources, that have dark mode, like the Los Angeles times, because the New York Times has simply failed to listen to my cries, and the cries of many others, who are asking over and over and over and over and over and over and over again to have a dark mode. You’re going to lose subscribers New York Times, and all because of this? If the situation is not fixed in the next couple months, this will go viral. Please just fix it, or people will exit..Angeleno99Version: 9.73.1

Disappointing ExperienceI am grossly disappointed with NYT. I held a very high opinion of NYT, believing that buying a subscription would be easy and that, if I ever needed to contact CS, it would be a pleasant, professional experience. It has not been either. My subscription apparently hasn't been honoured and when I tried to reach out to someone about it, CS was non-existent—I never got an e-mail back about my inquiry despite waiting several days for a reply... but I got an e-mail asking about my recent experience with CS and how NYT can improve. Isn't that friggin' hilarious. I am just generally and genuinely shocked by how I've been treated by a news establishment of NYT's standards. I guess it was naive of me to expect a lot more. I will always be a fan of their journalism, the quality of which I think cannot be denied. But this whole experience has left me feeling so, so very frustrated and—above all—disappointed. I feel like I haven't been seen or heard at all by them. I just wanted so badly to enjoy their journalism and support an establishment I respect. But I feel left out in the cold..Sir Soggy McBottomsVersion: 9.61.0

Tremendous loss of functionalityThe iPhone app has recently undergone a tremendous loss of functionality through their elimination of sidebars and pop-ups to allow you to go to the section that you want. You now have to endless scroll and scroll and scroll and scroll to the bottom for you to hit the section you want to read. It’s almost equivalent to being in a mall in the perfume department and wanting to get to another department and not only not knowing where to go but having to walk forever and a day to get there. I am not sure why the design department did this, but it is a bad move! If I didn’t love to NYTimes so much I would unsubscribe because now the app is almost useless unless you want the top 3 stories. Maybe most people only want the top 3 stories. But if that is so it’s a sad sign of our culture and the demise of democracy. Bring back the navigation that makes it so we do not have to scroll! Show that you believe that people actually READ articles other than the top 3! Believe in people again NYTimes!.AstromuseVersion: 9.54.0

Good luck if you have billing issuesI had a subscription for over two years. Subscribed thru Apple and paid via Paypal as I have with lots of other apps. Their app updated and it logged me out then gave me an “unknown error” when I tried to restore the subscription. Thus began the customer service nightmare. The chat is useless. The customer service people will mark you resolved and basically “hang up” on you. I escalated to email and I emailed them screenshots showing the account, error, my Paypal account, apple ID, etc. they could not glean the necessary info to fix my account from any of it. Latest person told me she could not resolve the issue via email and sent me back to the chat who said I have an empty account with no subscription. I went to Paypal and cancelled the monthly draft there and reported it as fraud to my bank. Worst customer service I have experienced online in a long time. A shame, because I enjoyed the journalism but the customer service experience was completely and utterly useless..Blythe deuiggVersion: 9.70.0

Ads are still thereApps works great but the ads are very intrusive even for paid users.Michelle0728_Version: 6.6.3

Remove ads sound for paid userApp is great. Content is great. In fact I’m a paid user HOWEVER I’m really bothered by the ads sounds playing without the option to turn the sounds off.... dispointing.KazpertyVersion: 7.9.0

Ads? Still?So I finally get a subscription and I’m still seeing ads? Are you kidding me?.Be more like The GuardianVersion: 7.6.0

Awful user experienceContent is great but the app is unusable. Ads blare music constantly to the point you can’t get through an article. There’s no setting to mute the ads. Don’t know which focus group in hell thought this was a good idea. Expected better from the New York Times..GarpinbcVersion: 7.10.0

Latest makeover is painfully slowUsed to be a great app. That is, until they decided to revamp it a couple of weeks ago. Now it is painfully slow to load stories. Takes over a minute to draw the entire list of stories on iPhone 7 Plus and iPad Pro. Shame. You’ve killed the golden goose. No point in having a subscription once you destroy the user experience….G perskreepersVersion: 9.54.0

I don’t get itNot sure I understand why they changed the layout. I can still get top headlines. However, I have to tap on Sections button at bottom if I want to open any other section like Most Popular, Business or Tech. If I want to then go to another section, I have to repeat the whole process again. Very frustrating. On my iPad, when you press the Sections button, you also get a blank screen. To have it list the sections, you have to press Top Stories button then the Sections button again. The iPhone version does not have this issue. There is also no option to reorder the sections the way you want it. I think NYT should fire whoever IT company they hired..Epic vikingVersion: 9.11.0

Best news. Get dark mode.Inexplicable why an app dark mode or system dark mode is not available..Pxt1Version: 9.52.2

Too slow and bloatedIn recent times the app has become incredibly frustrating to use on my iPad and phone—takes literally minutes to load pages. For breaking news easier to look elsewhere..InklesGVersion: 9.50.0

Getting laggyI have been a subscriber for about 4 years, running on an ipad Pro that is about the same age. As of about 3 months ago the app is getting very laggy and is..very..slow..to..load and arrange pictures and headlines. Usually I force-quit and relaunch it to get a faster load..ie once or twice a day. Could be another example of apps that ignore hardware that is not brand new. My ipad is not steam powered but this app no longer runs properly on it..Scrivener514Version: 9.49.0

Ads, ads, adsToo much ads for paid subscription..Andr TVersion: 7.7.0

No dark mode really?Long time subscriber. Please bring us dark mode!.KlmatterVersion: 9.75.0

New app is seriously BAD, no real newspaper experienceA subscriber of electronic paper since 2010, we went through several app-updates. The most recent one is the worst. What makes it real bad: I cannot swipe from one article to the next as I prefer to to go through the a whole section in that day’s newspaper edition. I’m forced to go back to the section’s main page. Also, the app is compartmentalised in ways that will always update to the most recent edition. I activated the ‘don’t update function’ and yet it updates. The tech department is really lagging behind in quality to the excellent journalism delivered..ZinbfdnriwnsgdmfkcidhsVersion: 9.6.0

It’s a downgradePlease stop tinkering with the app. I’ve been a paid subscriber for years and every version seems worse. By eliminating the swiping you make it very annoying to continuously read through the sections. For better ideas see WSJ... :-(.M&M&A&MVersion: 9.0.0

Doesn’t loadI’ve re installed the app a few times hoping itll fix whatever needs fixing. I have to keep setting up the app every time I close it. there isn’t an option to skip step 4, which asks you to save articles others have saved (literally couldn’t care less about this). It just infinitely loads on this page. I’ve been paying for NYT for more than 2 months and haven’t read any of the articles through the app because of this one page. Pls fix, thank you..SoupdesasterVersion: 10.67.0

We get it alreadyPlease stop spamming my notifications with how Biden is an old man. I know. And deliberately misconstruing statements from democrats to make for a more interesting headline is bad journalism..SarahnerdsonVersion: 10.67.0

Be aware before you subscribeThis newspaper, which falsely promoted the existence of weapons of mass destruction and expert in playing drums of war, makes it virtually impossible to cancel online subscriptions. You might be billed without knowing. They email you to update your credit card or risk termination—exactly what I wanted—but they continue billing even with an expired card. Beware: once signed up, you may find it impossible to stop the subscription online. Shameful practice..DriodVersion: 10.60.0

Greedy Little PigsIt’s quite simple. If I pay you, remove the ads. Oink oink..Odd Whale of Burgundy SeaVersion: 10.44.0

Dark modePlease implement dark mode.ForyodaVersion: 9.73.0

Frustrations and disappointments since the re-writeReview of Version 9.54 running on a 512Gb iPad Pro in landscape mode while offline. It is frustrating to use the NY Times app while offline. In the past, I was able to read most of the articles without an internet connection, but recently most articles require a “Live” connection and now show a blank page and an error when accessed. I would download the articles at work before leaving for home and read them on the train, which lacks WiFi. What is even more frustrating is that you cannot tell whether the article is available on the iPad until you tap on it. The new version has also broken other things. My larger-font settings are ignored in the main section so I have to wear my glasses to read the tiny font descriptions written in light grey, but the article body honours my font choice so I have to take my glasses off. Navigating the app is inconsistent; sometimes the arrow to go back is at the bottom of the page and sometimes it’s at the top. You can sometimes swipe to go back and other times, you can’t. In the past, I was able to sort the sections in the order I liked to read them, but now I can’t. When entering a section there is a “Something went wrong” error dialog. How is this message helpful to the reader? In landscape mode, the photos of the Most Popular section take up the entire screen; why? Unlike the paper version, where the length of an article is visible at a glance, it’s impossible to tell whether an article is a thousand words long or full spread, double-page feature. It’s a shame that such high quality journalism has to read via such a poorly designed app which is clearly a work in progress and has many shortcomings that need to be addressed before it rates more than one star..31fVersion: 9.55.0

Doesn’t work offline.They removed the ability to auto download content for offline viewing. I spend a lot of time in planes and need to be able to read the paper offline and I’m not about to manually select each article ahead of time. Cancelling subscription till the app is usable again..Ben87963753Version: 9.55.0

Horrible redesignI’d really like to hear how the UI team justifies some of their decisions..NeilNVersion: 9.52.2

Not user friendlyTerrible user design. Asked me for my interests but then does not organize “For You” by those interests. Why ask if you’re doing to make it so difficult for me to read the articles I want?.Diana788Version: 9.51.0

Almost unusableAgree with other recent reviewers that app has become so glitchy and slow to load that it’s too frustrating use. Maybe it’s because of all the ads. I’m using an iPad 6th generation and iPad Pro 1st generation, which may not be the latest and greatest but they run all other apps just fine, including other digital newspapers. My internet and WiFi are fine, so that’s not the problem. Have been patiently waiting for this to be fixed because I assume the developers must be aware of it. But it’s just been getting worse over the past few months, to the point where I’m regretfully considering canceling my subscription. Gave it 2 stars because the design and user interface is pretty good, but that’s not much help when the performance makes it almost unusable..Mr_magoooVersion: 9.49.0

Getting worseProgressively over the last year this app has become slower and slower. With the latest update, only half the news stories appear. Sometimes exiting the program and restarting it works. Othertimes not. None of my other apps have this problem, so I suspect it is the app, not my ipad. Update. Still very buggy. Also, I really hate it when I am reading an article and suddenly the whole page shifts and advertising is shoved in front of me. As much as I love the NYT, this app really needs improving..Craigola LVersion: 9.49.0

No dark modeI have dozens of reading apps, this is the only one that doesn’t have it..Acid CaribouVersion: 9.48.1

Does not work properlyDoes not scroll properly (content not visible), slow to load, freezes..ColdfrozenplaceVersion: 9.48.1

Stopped working on my iPhoneMy mornings used to include the regular read of the NYT on my iPhone. Not any more. Now I must open my computer which is not as convenient - hence it’s not now a regular part of my morning routine. Please fix it ( the WP, Guardian and Globe and Mail work fine).PiobaireTVersion: 9.48.0

Crashes since last upgradeGreat news service but since the last upgrade days ago, the app doesn’t work on my iPhone anymore, hence the One Star review..Soul KitchenVersion: 9.48.0

Slow & CumbersomeI have a few news apps on my iPad Air and the NYT app is, by far, the slowest to load. It regularly freezes forcing me to restart the app. They need to rebuild the app from the ground up with a focus on speed. What should take only a few seconds can take minutes..BRichardEVersion: 9.47.0

Update March 2021Not sure what happened with this update. I am no longer able to organize my sections in order of preference. I do not want to see “Most Popular” etc first. Please fix!.Pete1406Version: 9.46.1

Needs dark modeApp is good except there is no dark mode for reading at night. Please add dark mode..PrjxpeicVersion: 9.46.0

Has become unusableWith average wifi speed and humble iPad, this app has become unusable. NYT needs to re-think page loading and ad bandwidth use. Would hate to cancel my subscription because of this barrier, but I’m close..IsagoodguyVersion: 9.44.3

Add dark modeFor the love of God! ADD SUPPORT FOR DARKMODE! this app is unusable after the sun goes down!.A.ScornixVersion: 9.38.0

Good content. Just not the best appNeeds dark mode . It’s blindingly bright in dark rooms and uncomfortable to read. Would also be much better if you could adjust the font size without having to resort to changing the phone wide settings. Such a pain. The content is good though..Jacques2012Version: 9.36.0

InsultingShowing ads *after* taking money from people is really low. If you insist on double dipping at least add a dark mode..WolvesMoonNightShoesVersion: 9.33.1

NYT is a daily miracle...butThis app destroys the magic with intrusive ads and click bait that gives it the appearance of a UK tabloid. Please lose the ads - or run one pre-read. And tell Harry’s I have a beard ;).DynamoroadslugVersion: 9.26.0

Saved for laterPlease attend to the saved for later feature. Selected articles no longer save for later. It had been one of my favourite features. All my saved articles are gone..PSeaVersion: 9.22.0

Your President???Throughout history, the “Newspaper” has played a major role in the future of the country it serves. What happened to the “New York Times”? You have a problem President who has managed to do what the British, Japanese and the Germans couldn’t do in 3 theatres of war. He’s responsible for thousands of Americans dying because of his inept leadership and nobody seems concerned. “Wake Up America”!!!.The PetshVersion: 9.23.0

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