Allstate® Mobile Customer Service

Allstate® Mobile Positive Reviews

Five star review for AllstateAfter spending a year with The Hartford through AARP, I can honestly say it was the worst insurance experience I’ve ever had. Every call to the 800 number meant sitting on hold for 30 minutes. Only to reach a different representative each time who never seem to know my case their app was a nightmare while it told me what a great driver I was, and even though showed awards, I supposedly owned they still raise my rate because my wife didn’t show up on the app, even though she was already included twice I was told they would open an IT ticket and call me back that call never came. Switching to Allstate Insurance has been a complete opposite experience from the very first phone call. I was impressed when I called the office. I actually get a real person who is helpful and professional. If the representative is not available she’s always calls me back prompt a special thank you to THUY who personally walked us through every step she set up the app for us made sure we had all the coverage we needed and answered every question with patience and professionalism she turned what had been a frustrating process with my previous insurance into a smooth and stress-free experience the service has been outstanding. The communication clear and the rates are fair better than what I was paying before. I couldn’t be happier with Allstate. They’ve restored my faith in what Customer service should look like Allstate has my vote hands-down shame on AARP for recommending Hartford. I believe they should be recommending Allstate..Denny G.Version: 20.1.1

Hurricane damageWe live just south of Augusta and the wind blew over a 30”water oak that fell from the roots coming out of the ground. Luckily a 20” water oak only inches behind our fence kept the tree from falling but caused large branches to fall through our above ground pool and wooden deck,but if the smaller tree had not been there to support the larger tree from falling, my family would have been dead. Dad,mom and 19 year old daughter we all got in our master bedroom and the next morning realized the 30” oak tree would have fallen directly on top of our roof and the tree would have landed on top of the bed we were in. No doubt a miracle. We heard the branches snapping and immediately moved to the front of the house were no trees were an imminent threat. I called Allstate the next day after realizing the larger tree was going to over pressurize the smaller tree that it was leaning against and destroy the bedroom. The next morning Allstate sent a contractor with crane and bucket truck and dump truck removed the two trees and eliminated the real and present danger. A one day response I considered a miracle also with so many other houses that were not as lucky as us. They came out took pictures and we had a final claim completed in less than a month. I wish the other contractors could work that fast but understand the demand for repairs covered numerous states and not many homes were as lucky as ours. I have been an Allstate customer for over approximately 30 years and have never had a problem with filing a claim or having the price go up due to a claim being filed. Thank you Allstate, a very satisfied customer..BirdheadlynchVersion: 19.3

Mr. Brian Mr. Anthony TaylorGreetings Allstate Family! Firstly, we are all more messed up than we think ,however we are all worth more than you know!! Circumspectly, Mr. Brian & proprietor, Anthony Taylor the only authority that we we is when we open up the Bible! Secondly, Proverbs states that a Farmer can make the decision to plant the seeds, however he does not have the authority to create the conditions for his crops to grow! Circumspectly, the Farmer must wait on The Almighty Yawah to allow photosynthesis to occur! Cheerfully, Mr. Brian has an intrinsic work ethic couple with a super pulchritudinous spirit to match. Thirdly, I appreciate Mr. Brian ,because he understand that sometimes you can ask God for the rain, but you can’t forget about the mud but after the mud dries up the sun comes out!! Thank you, Mr. Brian for being the sun in my life! Fourthly, Sir. 🙏for your thoughts, feelings & behaviors towards the lost of my Aunt Laura that was called to heaven for her final transformation! Sir, thank you for being a caterpillar that has now transformed into a butterfly With your words of inspiration while processing the lost my Aunt! Sir, thank you for informing me that you can cut down all the flowers but you stop spring from coming! You are the morning star of the Allstate Family! Please continue to live in the moment Sir, because I’ve never seen a U-Haul behind the hearse!! Your moral compass as a young man to adapt, overcome & improvise with mercy & Grace truly, unique! Lastly, thank you 🙏 to owner Anthony Taylor of Allstate for employing Mr. Brian! I salute you Sir! The real Takela Kaye White-Taylor 🙏❤️🙏‼️.Mr. Richard ChurchVersion: 19.7.1

DrivewiseI have been having problems with my Drivewise. I have called the center followed all their steps, have viewed the video, done everything, downloaded the app again, is very upsetting is refreshed the app, turned off my phone and still no trips have been logged. I called after my January 19th, trip, after waiting 4 days to see if it showed up, since then I took a trip on January 24th which I had notified the person I spoke to (Joy) and took another trip on January 28th, and planning another trip today January 30th, and nothing has been logged. I will be checking on this and call back on January 31st exactly one week after I spoke with Joy she said if nothing was logged to call in one week. I HAVE BEEN TAKING TRIPS and it is very upsetting knowing I am not getting credit for my trips!!!! Please try to resolve this matter.. Thank you. I took a trip today and was surprised it was recorded, but I’m still missing my January 19th, January 28th, and only half of my trip January 30th it recorded my trip there but not the trip back home, so I guess that means I’m still where I was.!!! Let’s hope this keeps working correctly in the future. Thanks again!!!.Drivewise notVersion: 18.3

Best insurance!I have used Allstate for about roughly about a year! It’s expensive no doubt! I pay $290 monthly. However, about six months ago I went on a trip to California for family reunion, then bam! I was driving on the highway 710 north coming from Long Beach. I am driving behind a truck that had various gardening items, most likely landscapers. As a wheel barrel fell off and I had seriously at most 1 second to try and avoid the hit, but, we all know that’s impossible. Luckily there was no damage to the car, or at least I thought because no damage was visible. But I pulled over to inspect my car and saw the wheel barrel on the side crunched up. Then I thought ok my car is fine. As I’m driving home my car is having problems so I get home hearing rattling noises. In the morning when I woke up I found a puddle of what looked like water. It was transmission fluid. Eventually, had to get my car towed and taken in to the shop. Pep-Boys. They said half of my transmission was missing and that the damage was serious. I’ll need a new transmission and that it’ll be very costly. Luckily, thank God I had full cover as is required by my car dealer. And eventually called and got some help from Allstate very quick. The problems were not with Allstate but rather pep boys in which I am very disappointed in but that’s a different story. On behalf of Allstate they had an inspector go see my car and evaluate the cost to fix my car and signed a check quick. Of course I had to use the insurance as it covered road hazard items. This was done on a period of 24-48 hours at most. Thank you Allstate! You guys seriously took care of me! - warning my insurance did go up as a co-effect for having a claim but my representative did some work on his end to keep it at the same price! Thank you Representative Jason Davis from Mesa, AZ! You are amazing!.Wsanchez6793Version: 11.9.2

Drivewise not so good.The app itself is fine, Drivewise makes no sense sometimes. I think people need in this part of the app the option to feedback or dispute a trip. I always check how the app recorded my trips, and there’s been a few times in some roads where the app recorded my trip as if I was speeding, when I get to drive again on that same road I make sure to check the speed limit and realize I was not speeding. Maybe the app doesn’t have an updated map with the proper speed limit on some roads, making the driver look like s bad driver when the app is what’s wrong. Please add something where we can provide feedback or dispute a trip. I know I could just change the trip add if I was the passenger but I prefer the right way. Also, how does driving at night make people bad drivers? As well as hard braking, constant hard braking means bad habit/bad driver/distracted driver, Rarely hard braking could mean the driver is aware and alert at all times, imagine a good driver paying attention to the road and surroundings braking hard when somebody cuts them off in front, or just hard breaking avoiding an accident because of somebody else’s fault..Francotirador87aVersion: 20.4

Battery killer, unfair reporting of “phone activity “I’ve been using this for a couple months. I do not text and drive period. However I do use navigation on my phone for work. This app is ridiculous; it’s too over simplified. If I’m getting text notifications while I’m driving and I click the side button on my iPhone to silent that counts as phone activity, just the same as if I was driving down the road texting. Also it’s an extreme battery user which makes no sense because the screen isn’t on because you’re technically not supposed to be texting or looking at your phone so it makes no sense. It’s such a weak copout that the app developer will reply to people and say that you need to have your phone plugged in. Not sure the hassle is worth it for the modest discount. Also you have to login every single time you want to look at the app and it’s reporting. Update: I was contacted by the developer and told to update my iOS to the latest version. Not sure if that was in response to the battery usage because it sure doesn’t do anything about the design issues. Update: The app definitely identifies phone activity occasionally on trips where I know with absolute certainty that I did not physically touch my phone at all. Both vehicles I drive have hands-free Bluetooth connections. I got one modest discount in the beginning for using it and that was the end of it. I’m guessing the information they get to collect on my phone activity is far more valuable to Allstate than the discount I’m getting. And another thing: their rules for phone activity aren’t compliant with Florida law for texting while driving. Florida makes an exception for using the phone for navigation, but without a doubt this app will not make an exception for that with regards to penalizing you for phone activity..TonyLAFerreraVersion: 16.4.1

My AllstateI love the whole Allstate rewards. I love playing the games for extra points. I check my points all the time. For me I have always said that good drivers never get rewarded so you pay your car insurance every month but you never use it ‘cause you never get into an accident and your a good driver well people should be rewarded for that like I dish out money to keep and make sure I’m covered in my car and so is my passengers but if you use it if you don’t use it and you are driving every day and you pay your monthly bill you should be rewarded somehow and I think it’s great that you might get a check in the mail for a little reward or did you get points you know for whatever you may use them for but my husband and I are both safe drivers we’ve not been in accident we don’t get tickets we drive very carefully nice to know that somebody out there is actually going to reward us for doing that so thank you and may everybody drive safe and if everybody drove like that there be less accidents.Show me the $Version: 16.5

You’re in good hands with Allstate until you file a claimI’ve been with Allstate since 1975 when we moved to New Jersey. My homeowner and vehicles coverage are both with Allstate Insurance Company. On December 18, 2023,the south side of my basement wall caved in. My basement was covered with mud and water. The HVAC unit and the hot water heater were damaged. The house was condemned by Washington Township building inspector. We were ordered to vacate the house for safety reasons. We stayed at the local Hampton Inn for 3 months while the house was being renovated. Finally, on March 8, 2024, we were given the certificate of occupancy. The sad part was that Allstate denied our insurance claim. The reason given by the Insurance adjuster, Mr. Joe Nicolo was hyper static water pressure. My insurance agent, Mr. Vic Simonin said that anything involving ground movement due to water pressure is not covered by the homeowner’s insurance policy. I wish and still praying for the approval of my insurance claim. The Insurance Commissioner of New Jersey did not help us. Any advice will be appreciated. Please help us in any way. Thanks and God bless. Reynaldo Timonera.121 Shire DriveVersion: 18.9.1

Your in Allstate handsOne thing I can say is that this insurance company has like literally change my outlook on insurance. They show you what great service and support to look like even for the smallest amount of money and they show you that they truly do care about people being safe on the road. I’m just in love with this company and for the price that I got my insurance for I will not disclose that but let me tell you just wow and I work really hard to make sure that I keep this insurance becausethey are excellent and they cover a lot more than what I can stay for any other insurance company that I have been with and that includes liberty mutual..: and progressive like the prices and what you get for the Allstate service is way better way better coverage for a amazing price. That saying it all or how they say you’re an Allstate and that’s probably one of the most truest commercials ever that’s been mine and I hope that others are able to experience this for themselves as well. All right, thanks Allstate.Mrs.Wells2024Version: 21.0

From Online to LiveTo me perhaps most practical feature of an online site: how quickly and efficiently, apart from site navigational ease, can staff be contacted and engaged. See for yourself, go to Allstate Insurance website and find how easily accessible information on insurance for Vehicles Homes (owner or renter), as well as life and health. Moreover site offers lots of practical advice on care for material possessions for which many if us work so hard to have and keep. One might think insurance website will be as interesting as reading a telephone book; not so on Allstate’s. Chances offered all the time with no purchase necessary to win ‘big ticket’ prizes including vacations and often valued above $2500. So whether questions on my premiums, or ones on additional insurance, or asking simply for confirmation on my entry into latest contest, my questions answered almost immediately either by email or by picking up the phone. At worst, I’ve waited one business day for reply by email. And at least in the case of Allstate Mossiman Agency in NE Albuquerque, I’m never left at the mercy of automated service, either waiting on hold or pressing every button on the phone. Just received notice of near $30 earned for safe driving... these are actual dollars that I may have credited to premium payment or bank check mailed to me. Four months ago, I opted for bank check $65 for safe driving. Hey, couple bags of groceries, or summer Vet check-up for my chihuahua, Shēwawa. Allstate Insurance Website well worth few minutes to decide for yourself..ShokhetVersion: 13.5.1

App is horrible!!Not due to just an isolated incident, but many. For starters, it is slow taking payments and last resort, i have had to keep my card unlocked while the app decides at what point to register the payment. Problem 2: The app chooses which credit cards to accept or decline. I received an updated card, due to card expiring, and the app refused to accept it. I ended up with a 3 day headache and driving to Allstate twice to make a payment in person, with nothing wrong with the card. Problem 3: I signed up for paperless on app, and still have received last 2 month bills in my mailbox. Problem 4: So far since updating my bank card ( since app wont accept my good credit card ), it has yet to show a place to put card on autopay. Very frustrating, and Im almost ready to change insurance companies as even their “higher up” staff, those paid to handle computer/app issues, seemed clueless and didnt resolve the card issue. I had to begin using a card I am not comfortable using. I am still not comfortable using my bank card..Horrible predictionsVersion: 18.3

Lots of potential, could use some improvementI downloaded this app so that I could participate in the Allstate drive wise program. And the app enables you to view your insurance ID cards, request roadside assistance and several other things. But the main reason I have this app is for trying to reduce my insurance premium based on my safe driving. I’ve been participating in this app for just 3 days now and I’ve already had to dispute/remove 2 different “extreme braking events”. When I view the GPS route of the trip to review the “extreme braking event” I’ve noticed that the route has me zigzagging off the road randomly. So of course that’s going to trigger an extreme braking event! I don’t know if the GPS data tracking is an issue with the app or with the iPhone XS GPS. But either way, the app should have a feature that recognizes anomalies in the GPS data and push a notification or pop up that asks you “is this trip summary accurate?” Instead of just accusing you of being an erratic driver and reducing your chance for a discount. So for now, you have to review all of your trip summaries and dispute/remove the trips with inaccurate GPS data. Sort of annoying..Natejo91Version: 14.0

Was Fine…Now is Pretty PoorUp until one of the more recent updates in the past few weeks, this app had been working fine for me for years. Now it’s pretty awful. Another user reviewed the app on 9/2 and said the same thing I’m about to say, which confirms that the issues aren’t just isolated to me. I have most up to date app AND iOS version, so don’t bother asking that question. DriveWise is pretty much unmanageable now. I just got finished trying 5 different times to either note I was a passenger or to remove a trip, and the trips just keep coming back or saying I was the driver. This is particularly bad because I may use my phone as passenger, or the driver I’m with may suddenly brake. That’s not my fault and I shouldn’t be hit for it. But with this atrocious new app version, Allstate is trying to stick me with the bill for actions I didn’t take. Very unhappy since last update…and if you’re gonna try to defraud me and say I did something I didn’t do, then I’ll gladly look for another insurer..Kublai H.Version: 16.7.1

Fix phone use while driving featureBefore the phone use while driving feature came out for Drivewise, I would have given the app 5 stars. However, when I stop my car at my destination and use my phone, it is tracking that as using my phone while driving. For example, I have been giving a coworker rides to work everyday for the last 2 weeks. When I would pull up and park in her carport, I would send her a text saying I was there. When checking the Drivewise section in the app later, it showed I used my phone while driving (although the phone use was tracked at my parking location). Because of this, I have had to remove many trips due to “trip data not being accurate,” which is losing me safe driving points. I do not use my phone while driving, so it is frustrating that this new feature is saying that I use my phone during my trips. Now I’m not even sure how long I have to wait before stopping before I can touch my phone without having to remove the whole trip data due to this error. Please fix. The rest of the app is great..Bchan5Version: 14.0

An App with some great concepts but seems to always be having troubleMy Wife and I have been Allstate Customers for over 20 years and I was with Allstate for many many years prior to then. Overall Allstate has been a good Company in Our opinion ( and We frequently compare cost, value etc in The Auto Insurance arena) but I just do NOT understand 3 issues : 1. Why does the app seem to “fuss” about the phone being used while the vehicle is in motion ( My Wife uses the phone while I am doing the driving) and 2. Why is the log-in process is inconsistent? Sometimes it logs in fine and other times it seems to take serious efftort to get the app to login and function properly. I might understand it better if We were using a “cheap” cell phone, but I don’t feel this is appropriate behavior on an Apple phone less than a year old!! And 3. It Really seems quite unnecessary and actually INTRUSIVE that The Allstate App insists that The “Location “ setting be on and active at ALL times! I could understand the need for the location to be sent to Allstate if there is an accident or if The customer requests that Their location be sent to Allstate, but to require that a person’s precise location be constantly transmitted to Allstate really is privacy-invasive and Answers to the above questions would be so very much appreciated. We’re now in the process of comparing Insurance Companies once again and I do hope Allstate comes up as being worthy of Our $$ Regards, Ed and Sandy.Doc n WillowVersion: 16.7.1

Trip SummaryI like the app. Occasionally GPS is off a little. But the thing I really dislike is when I’m driving and get pinged for phone usage. When I’m not the one using the cell phone. My son is using it to play games on, text or call someone, playing music. Or when the car is on in a parking space and you leave the heat on ( winter) ). To keep passengers warm while you run into Walmart etc. vibration still causes the cell to show up on drive wise. Even if you hit The I’m not driving on cell. I think the app developers should add another category under trip advisor . One called I’m driving but my child was playing/using my cell. Like we went snow tubing at ski resort, almost a two hour trip. And phone activity showed up for the trip to n back. I’m certain I’m not the only person who gets pinged for phone activity due to their child for the majority of trips. Cause sometimes you or I use hands free to call Dr if running late. Or to answer a text or call from family or elementary school ( emergency/sick child ) As they are the only calls programmed to go thru while driving, quiet time, bed time. Those you should be pinged for. But the majority is from my child using the cell. Much better to have him playing on cell than being restless n moving around . Cause he’s having a bad with ADHD . Cause moving around is more dangerous than him playing on cell or even hearing are we there yet!.CAK123xyzVersion: 20.7

Service unavailable almost every dayI started using this app last week. Since then I’m always getting service unavailable whenever I try to login to check my driving feedbacks. The first it happened I called the app support and she said I need to delete the app and reinstall it. This is because I mentioned that I was able to login on my desktop but not using my iPhone. So she solved my problem. However when I checked the trips they were gone, meaning I had lost the points for good driving. Today for the 3rd time it happened again. I just did the same delete and reinstall process without calling support. And of course the trips are all gone and I’m missing the reward points again. I think this a bug that needs to be fixed right away. Otherwise it’s pointless to have the app running in the background (and draining the phone’s battery without getting any reward points..AbapsterVersion: 13.0

Excellent Customer ServiceHi,Mrs. Wilson. I’m so excited to have insurance with Allstate. Thanks to you’re excellent customer service, I locked in my quote immediately. You were patience, professional, and very knowledgeable of the company and different insurance details. It’s very evident you love your job. This is my first time having, Allstate Insurance. I have been inquiring about different coverages insurance companies offer previously. However do to my health, I stopped looking and asking different representatives. If your car was three years old, and older you didn’t qualify for gap insurance with most companies. I found everything I needed with Allstate Insurance. Mrs. Wilson thanks for caring about the customers needs, and going beyond the extra mile to make the customers satisfied. I have told family and friends about your excellent customer service and Allstate Insurance..T AdebayoVersion: 17.0.1

Back with Don Rose at AllstateIt’s good to be back, Don had always helped me when I was with him a few years ago but I left for cheaper insurance and I got not so good customer service especially with claims! Both companies all they cared about was saving money at my expense but with Don Rose I got excellent claims service and he involved himself every time,he would walk me through the claims service to make sure it was handled properly! And always what was best for me! And this App is great I can do everything from it and not bother my agent and the office staff unless I have a question I need answered! Now that I’m back I’m not going anywhere! Allstate set me up with the best coverage I needed for a great price! Switch to Allstate and choose the gold package you will love it! By the way I even got a letter when my coverage started stating my policy decreased by 55 dollars how about that!!!! Get smart Get Gold!!!.Swish69123Version: 13.2

Love Allstate, but Drivewise is hopeless.I was super happy with my switch to Allstate from Farmers Insurance, but then I made the mistake of activating Drivewise. WARNING… Drivewise makes stuff up! I’m a slow driving senior that people hate because I drive the speed limit. Most of the time I’m on cruise control set at 65 or 70. But not according to Drivewise, it says I go over 80! It has lost it’s mind! Same with hard braking. I drive in-between rush hour traffic, and mostly on the side roads with no one else on them. My speed is about 30 on these roads, and I only have calm breaking as I approach stop signs. But once again, that’s not what Drivewise says. It just makes stuff up! So incredibly frustrating, and there is no way to dispute the absolute made up nonsense that it claims. Drivewise was a great idea, but they should have tested it and fixed it because it’s useless if all it does is make up lies about how people drive..TNDanielVersion: 18.3

Inaccurate and annoyingI downloaded the Allstate app for the discounts for good driving. I’m getting a decent discount but it’s such an annoying app. It will peg you and reduce your discount each time you go over 80 mph, you brake too hard, or now when you are on your phone while driving. The problem with this is that it will peg you for these things regardless of what the speed limit is and the brake and phone checks are very buggy. I get pegged for braking too hard sometimes and there was no hard braking whatsoever. Maybe my phone accelerometer is too sensitive... it also counts you as driving every time you are in a moving vehicle unless you remember to get into the app and tell it you’re not driving. Then every time you stop and start moving again you’ll have to tell it AGAIN. It also has been tattling on me for using my phone after I’ve parked the car at work before I start walking in... I don’t know how looking at your phone in park in a parking lot could possibly count as using the phone while driving... I’m not sure what the fix here is, but perhaps the number of times, the speed limit, and the distance something happens for should be more important. If I’m doing 80 in a 40, there’s a problem but if I’m going 80 in a 75, then that’s not nearly as bad... The worst part in my opinion is that I have to tell it when I’m not driving or delete the trips later. Im so tired of monitoring this app just to make sure it’s doing its job. I’m not sure it’s even worth the discount I’m getting. In fact I’m pretty sure it’s not worth it....Cg8908Version: 14.0

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Allstate® Mobile Negative Reviews

Good company butAllstate has always treated me fairly and timely. I have been a customer for over 40 years. That said, the app is pitiful. Sometimes you can’t see the writing because it seems to be superimposed on other writing. My biggest complaint is the Drivewise program which you can only use now thru your phone. I just upgraded my iPhone only to realize that it wasn’t the phone , but the Drivewise in Allstate app using 60-70% of the phone battery. Apple says there is nothing that they can do about this that it is Allstate using location in background constantly. I obviously want to get the good driving bonus but I also need my phone to have battery life. Today alone it used 75% of my battery. Now I have to turn it off and on. I think this is very inconvenient. Why can’t the app let you use it when your phone connects to your car. That way you don’t have to sacrifice battery for bonus. I don’t think I will remember to do this everytime I get in the car. It was better when the little device was in the car. Also the app is very difficult to navigate and doesn’t do a lot of what it should. I can’t check what my car insurance payment will be next month as it is a new year and the price will most certainly go up. I hope someone monitors the conversation that happen in reviews and actually do something to fix it but I won’t hold my breath. Allstate is too expensive not to have better service and it may be time to switch. Update: now the battery issue is fixed with location on always but doesn’t record trips.Mitch8361Version: 16.3

Dear Developers, please fix: Phone Activity TrackingThis is a pretty great app that is worthy of five stars except for how drivewise tracks your phone activity. I don't mind that it tracks it. I just have a problem with the way it tracks it. I live in a state where touching your cell phone while driving is illegal. It's a great law, so I had stereos installed with hands free in both of my vehicles, so I don't touch my cell phone while driving. They other day, though, I was going somewhere for the first time and couldn't find the destination, so I pulled into a parking lot, put my car in park and plugged my phone into stereo so I could use the GPS. On that trip, I got dinged for using my phone because the app saw that I was using it in the middle of a trip. It didn't take into account that I was stopped at the time. I suppose I could have been doing something at a stoplight with my phone, which is illegal, but it would be great if I didn't get dinged for safe and legal activities. I know I can tell the app to disregard the trip because the data is incorrect, but I work from home and don't drive all that much, so I need to record the trips that I can. Another scenario is when my wife is in the car reading my texts to me. I can't tell the app that it wasn't me using the phone. Another one that I get hit on is when I get to a location and use my phone when I get there. It will ding me even though I'm using the phone when I'm not driving. TL;DR The phone activity hits me when I'm not doing anything unsafe or illegal. I like that it's in the app, but I think there need to be a few more if/then statements to increase its accuracy..Thatperson1122332211Version: 14.0

WOULD GIVE ALLSTATE ZERO STARS IF I COULDLet me start by saying I’ve been with Allstate for 47 years....ever since I moved out of my parents house to attend college I had auto coverage through them. I’ve had both auto and home insurance with them since my first home purchase in 1987. So, think about how many thousands of dollars I’ve paid Allstate in that time period. The tile roof on my current home was inspected by Allstate in 2016 before they would insure the home. Per Allstate the roof was replaced 10 years ago and was in excellent shape. Then the AZ monsoon season came in July of 2018 and blew almost every tile out of alignment and broke more than a few. Five roofing contractors looked at the roof and each one said the roof was in need of full replacement due to the damage. Allstate disagreed. They wanted to “repair” the tile roof with “similar” clay tiles that did not match the San Valle clay tile because it hasn’t been made in many years. Allstate’s first estimate to repair the roof was $700 which doesn’t even cover my deductible. After months of wrangling, (8 months) my roofing contractor was able to get the repair amount up to $14,000 which was just over half what the roof actually cost us. Long story short, I’m no longer with Allstate. They have absolutely no clue what customer service or customer loyalty is all about. 47 years of customer loyalty meant nothing to them....I was just a very expensive premium to them..SN WWVersion: 13.1

Unreliable informationThis app is horrible!! I have gotten phone activity because my phone is in my cup holder while driving, I stop and it moves and the app says phone activity. Also got phone activity when using my phone after car is parked. Trip should end when car is parked. And don’t get me started on the braking!! I’ve got hard braking in my driveway! Also sometimes I’m hard braking to avoid some of these idiots on the road from running into me! These apps act as if you’re the only one on the road driving, driving is interactive, sometimes you have to react to what’s going on around you at no fault of your own. Bottom line the app needs some serious tweaking and updating!!! UPDATE: It registers phone activity even if I’m just sitting in my driveway talking on the phone! I pull in my driveway, park my car and make a phone call before going in house. End said phone call pull in garage and it says phone activity at end of trip and shows it was while I was in my driveway! Or if I pull out my garage and get a call before I hit the road, take the call in my driveway, end call and start driving. It says phone activity at beginning of my trip and shows it’s when I’m in my driveway. Just because I’m in my car and it’s running and I’m on the phone doesn’t mean I’m driving smh!.Bopbizz 1Version: 16.8

App needs workI don’t usually review apps, I just delete them if I don’t like them. But for this app, I need it to be on my phone for easy access to my car insurance. I don’t like having to go to the website to pull up my info. There’s very little you can actually do on the app vs the website. The app seems like it’s a beta if I’m being honest. Seconds ago, I was double checking my app to ensure everything is paid and I’m good to go. I accidentally clicked on the “coverage” tab and it said I didn’t have a policy, to call this number.. I had a mini heart attack and checked the actual website, everything is in order on the website but not the app. It’s completely up to date, I double checked that. The app could use some work in my opinion. Half the time the app looks like everything’s smashed together, specially the tabs at the bottom. I don’t haves small device either, my iPhone 11 Pro Max has a decently large screen. Maybe I’m just use to my geico app (I recently switched over to Allstate from geico ) I never had to check the website but the Allstate app shouldn’t look like a beta tester app. Geicos app was smooth, and it looked nice. Everything was easy to use. Never had any issues with that app. All in all, I don’t like the look or “feel” of this Allstate app..J e s s s sVersion: 15.5.3

Change of terms of useI used this app for years. It was very good. Until a few months ago Allstate decided that to use the App I am forced to accept Drivewise. I have been a customer of Allstate and one agency since 1978. That is 42 years. My home insurance has also been through the same agency. I am told that I have the cheapest rates available so basically I don’t need Drivewise. If I am a passenger in an automobile and the driver doesn’t obey speed limits or excelerates to fast and breaks at the last moment it will be logged against my driving. I also signed up for emergency road services. Allstate discontinued the app and I have to call. The first time I tried to use it the app showed that my policy was not active due to lack of payment which was wrong. The second time my wife needed he car towed to a service department. After an hour she the towing company and they received the call but did not dispatch it. It was another hour before the tow truck arrived. What if my wife had been on the side of an interstate for 2 hours. Last year Allstate sent me a link to a company to update the drivers of my vehicle. The site had an invalid security certificate. I refused to use the site. My agent had to my information. In my opinion Allstate is no longer the good hands people. I am in the process of finding another company after 42 years..Vholmes 50Version: 15.3.1

Protocols need workI’ve been using the app for over a year. During the last six months drives the app said I’d get approximately 13% cash back but I actually got about 6% when it came in. Since the update they’ve corrected its communication about what’s being offered back and they are apparently not giving back near as much as they used to, about half as can be figured- while insurance has increased by over 20%, even for those of us who’ve had no accidents or tickets for decades. It appears to be becoming nothing but a tracking app. As far as the protocols… last night I was on my way home and a deer was standing the the road as I topped a hill. Needless to say, I got dinged for a sudden brake. I live in the Atlanta area where people are constantly pulling out in front of you and doing stupid things. If I have to make an evasive maneuver I get dinged. The right thing to do is not hit the deer or other vehicles but you’re penalized for making that move. You have the option to choose what to keep and what to save but then what’s the point of the service anyway? If I turn off the service while operating a company vehicle I’m question about it. If I want to remove a drive for improper protocols, say last nights, there’s nothing to explain except “other”..Rev revealedVersion: 16.9

Drivewise DisappointmentI’ve been using the AllState app for some time now and has been very convenient up to this point for managing payments and proof of insurance. Since the Drivewise program has been changed over to the app only, my enthusiasm about staying enrolled in Drivewise has drastically changed. My wife and regularly ride in the same vehicle frequently drive the others vehicle. The program double logs the trips as we are both driving (racking up the miles). My wife’s patiences for going into the app, then Drivewise, then find the trip(s) and remove them is non existent (not convenient) so we rack up unnecessary trips. With that being said, I work for a fire department and going to work and removing trips is a nightmare. I’ll have anywhere from 30-50 trips to remove due to driving the engine to and from calls. AllState has always been great to us, and I appreciate their willingness to provide modern technology to their customers, but the Drivewise program/app needs some serious work. I’ve always thought it is important to help bring a solution to a problem when when bringing issues forward, but technology and development of an app is way out of my league. Hopefully this is helpful AllState when your looking at making improvements..GLAKIN343Version: 13.2

App/ Allstate in generalThis app is terrible. I bought a policy from Allstate on feb 1st I have to call them multiple times to give me a temporary insurance ID because mine doesn’t start until the feb 15. I waited and I was nice to everyone asking if I could get a temporary insurance card. Everyone saying it was pending still. Why say in the website/email that I would get a temporary insurance card within 24/48hr on top of that I talk to a customer service again they didn’t even try to help. Some did but some didn’t try. I called and called some of them say they can’t even see my Insurance policy some of them say the can see it. So something is totally wrong with Allstate. I called on February 8 the lady submitted a review for me so they could review my insurance policy. They didn’t even get to it until the feb 13. So they give me a temporary insurance card on the 14 that doesn’t even work bc they said my policy was still pending. So I was on the phone for 1hr 30min to just get my insurance activated. 2 days before my insurance policy already started I can’t even use my insurance because I don’t have an insurance card. The app don’t even work they don’t have a button that say payment or automatic payment. Please Allstate take care of your customers..Bud12!Version: 18.3

Texas Suing AllstateAllstate is tracking your driving via your phone without permission. I deleted the app and others they use to track you. They use the data to raise or cancel your insurance. (Reuters) - “Allstate has been sued by the state of Texas, which accused the insurer on Monday of illegally tracking drivers through their cell phones without their consent and using the data to justify charging more for car insurance. Texas Attorney General Ken Paxton said Allstate created the "world's largest driving behavior database," with data on more than 45 million Americans, by paying mobile app developers millions of dollars to secretly incorporate tracking software. According to a complaint filed in a Texas state court near Houston, Allstate profited by using the data to raise premiums or deny coverage, and by selling the data to other insurers. The software was designed beginning in 2015 by Allstate's data analytics unit Arity, and integrated into apps such as Fuel Rewards, GasBuddy, Life360 and Allstate-owned Routely, the complaint said.” I don’t trust the Allstate app no longer. The fact they were tracking me without my consent and using that data to raise premiums and on top of it selling that information to third parties. Is unethical, unfair practices, violation of privacy and shady business practices..AuroreDawn1741Version: 19.4

Left All-State due to this crappy appThe drivewise app needs an option that the driver is not using the phone. Most car rides my daughter gets the phone and she watches Tuttle Twins. So all my drives get reported as being on the phone, or when she drops it I get hit with hard breaking. Also annoying that whenever I get an Uber or Lyft I get hit with driving at bad hours when I'm not driving. Give me an adapter I plug into the car, get it off the phone. Rates rose because of the app and I ended up switching car insurance companies. Easy answer get the drive wise off the phone and make it a device that plugs into the car. Many people are canceling All State because of this stupid app. Edit: Developer messaged me telling me that I can manually go in and remove trips after it records them. Response- I don't /want to have the time to go in and review all my trips. Make a device that plugs into the vehicle and quit using apps on a phone of you can’t do it properly. :Update: All states sent me a reply telling me that the app follows my phone and not a certain vehicle and that I should check it every day to mark ride that I was not the driver. No All State how about you fix your process before more people move on from you..JavePumpkinSpiceVersion: 18.9.1

Worst insurance companyWorst experience ever with this insurance company. I have insurance for my new phone unfortunately it’s broke when I call them they refuse to give claim and told me to go for repair and send the bill to them after that they gonna refund me after a week with deductible. When I went for repair the repair guy told unrepairable because front camera screen deck sensor all damage. So I called back to insurance and they tell me to upload the papers for the repair. in this case they haven’t done anything with the phone. They just diagnosed and told me but those guys are good. They give me paper and a screenshot from their computer. Then upload stuff they provide me to the email of insurance company. And then I called insurance company again then the guy was rude who was talking to me and he sent me another email to upload the paperwork over there.. Next day I called them again and they are saying it’s a Sunday and they’re gonna work on Monday. They don’t care like I’m losing my work I’m sitting at home they just take care about this stuff. I recommend all the people to go for another insurance companies not for this one because this is the first company ever I had experience in my life. Zero star for this company...Siakndersm9Version: 18.0.2

Doesn’t save my finger print, and Logs me out everytimeI find this app very frustrating and find myself in a bad mood everytime I use it. I had a keep me logged in option, that didn’t work and constantly would log me out. I’d forget my password because it’s one of these that requires and upper case, lower case, number, and special character...they also lock your account after 6 tries, so I get to call all state to reset it for me every time I use it, and by that point I’m already unhappy. I switched to the finger print login which works great with several of my other apps, but this stupid app doesn’t save my finger print and still asks me to enter a password each time...which puts me back in the try 6 times, lock my account, Call all state cycle of frustration, Once I’m in the experience isn’t much better...I spent 20 minutes trying to figure how to setup autopay with a different credit card before finally having to call customer service to do it....and that’s 20 minutes AFTER spending 15 minutes trying to login because the app logs me out and doesn’t take my finger print...overall I dislike this app, and the stupid rules for passwords and account locks..Mr thizzleVersion: 13.4

Drivewise Provides Inaccurate DataI have been using this APP for almost a year. Drivewise continuously show me speeding on the Florida Turnpike over 80 miles per hour when I am always in cruise control at 65 mph - the posted speed limit. It also show me hard braking on a traffic free Turnpike. These issues have been reported continuously to their tech dept with no resolution in sight. I communicate my dissatisfaction to tech support and they agree that I was not hard braking or speeding, but they do not know the cause. I don’t trust Drivewise at all! In fact I hate it because of all the errors! Update - I. continue to have major problems with Drivewise showing I was speeding on a certain portion of the Florida Turnpike along with hard braking in both north and south lanes. Additionally, it erroneously record hard braking on artery streets that have no traffic. The updated APP (V15.9.2) did not correct this continuing erroneous reporting of braking and speeding. I am 76 years old and honestly cannot remember the last time I drove over 70 mph, let alone 80 mph. This APP is awful, especially when I depend upon it providing accurate information about my driving habits in order to receive discounts and cash rewards!.AbacomikeVersion: 15.9.2

Latest updateJust a quick review to say the latest update is really slow and laggy on my iPhone XS Max. Everything takes so long to load I lost patience with waiting and tried to go back. However the Hold Tight dialog boxes don't allow you to touch the page behind to dismiss it so you're sitting there for an eternity waiting for it to finish loading in the page. And then it crashes, every time. On loading the app takes an eternity to load. Also what seems to be taking its time to load are two big ticket items - Claims, and My Bill. My bill is paid for six months, why would I want to see that every time I load the screen - twice a year at most when it is due is enough. And my claims. I have no outstanding claims, again why do I want to see that page? The page I do want to see - Drivewise, doesn't load. The app just crashes. No doubt there are options to turn off the Claims and Billing items but I just don't have all day to wait. The screen is unresponsive and doesn't react when I try to scroll; when it does react it stutters and jumps around. I will leave the app installed for the Drivewise discount but I won't be opening it again..KatsumibliskVersion: 15.0

Drivewise FailDrivewise requires an always on location services. Allstate support claims this is to make the experience better for me. How is it better to drain my phones battery by using gps always and to assume anytime I’m moving over 20 mph that I’m driving (I could be a passenger, or on a bus)? Instead a GOOD experience would be to have me enable drivewise tracking when I start a trip, and to allow “only when using” gps tracking instead of collecting unnecessary data on me (maybe Allstate is selling it like Facebook just got caught? Can’t know for sure since they reserve the right to change the TOS at will...) Also, there’s no way to know if it’s actually working...no immediate feedback that it successfully tracked your trip. Maybe if I was given the option to start and stop my trips manually, it could then do some calculations and give feedback. Dear developers: how about you try and model your service like the countless fitness trackers out there, such as MapMyRun, strava, etc and track the actual trips when I tell you I’m driving and give IMMEDIATE feedback that the trips been recorded; because I promise you you’re not clever enough to know if it’s actually me behind the wheel....TehTheifVersion: 11.9.1

Going from bad to worseThis app used to be good and useful. Some major changes were made to make it look like an improvement, don’t be fooled by said changes. It’s just a visual. The app is set up in my phone to recognize my face. It does. It greets me by my name but it gives me no access until I manually type my password. What’s the purpose of face recognition then? It’s annoyingly pushing me to add “Drive Wise” to my policy. I don’t want that as it is based on movement and not on who’s driving. The app can’t tell if I’m a passenger or the driver. And it’s supposed to report my driving habits even when I’m not behind the wheel. Major flaw. I wish there was an easier way to use Allstate which, to me, is THE BEST insurance company there is. This app does NOT reflect their level of excellence. Sad... UPDATE: 8/7/21. It has not gotten better. Only worse. It takes time to update info. Recently moved and app would NOT update the proper info. Plus, the whole need to log-in with a password instead of face recognition continues. Ughhh… ALLSTATE is too good of a company for such a lousy app..Sebastian 011111Version: 15.9.1

A way to raise your insuranceI have been with Allstate for 4 years now. When they had the module that plugged into your car under the steering I would get a discount every month for my driving. Then they went to the App. My insurance went up because of my driving. My driving habits never changed But they failed to tell me that if you’re not driving you have to change it to passenger. So I figured out that my insurance raised because of my passenger trips!! I called my agents office and they said “ oh yeah, you need to change it if you’re not driving “. Well, thanks for not letting me know. Okay, now my app is not recording my driving. They said delete the app then reinstall it. I did that and it worked for 2 trips now it’s not working again!!!! This app is JUNK and they’re using it to raise your rates! I called again to report that it’s not working and they said that I have to call the technical help line. I call and no one answers my call!!! Not only that but I can’t even log into the app!!! I’m really thinking about changing insurance companies! I’m not happy at all with having no support!!.Mnmdad123Version: 16.2

FaultyI’ve had this app for over 3 years. The first six months the app worked great. Then suddenly without question or warning. The app force logged me out. And would never be able to get past the initial loading screen. For two years. TWO YEARS. The app would fail to open constantly. Stuck endlessly loading. I attempted to lad the app for two hours one day. Nothing. Perfect connection to internet. WiFi and data. Nothing. Then less than a month ago I try again. The app finally loads. It has deleted my saved account and I can no longer log in. Requested help via email. Nothing. Great time. Really. Oh, and since I haven’t been able to get help and assistance, they have docked my insurance as well. I explained the situations but they claim it’s out of their power. Take this info how you see fit. They also don’t show how many people are complaining about it in time. Checked real time update and reviews. They filter and sort. Also recommending a help center that is all AI based is redundant. They just transfer to calls that have horrible wait times. Are we in good hands?.Needinganicknameisredundant.Version: 21.0.2

Apps like this are the reason I still keep paper records.Two issues: Last week I hit a pothole and slowly developed a flat tire. I got to safety and attempted to use my app to acquire roadside assistance. I check for updates frequently, and there was no notification telling me my Allstate app needed attention... until I tried to use it. I received a message saying my version was no longer supported and required updating. Except I was on a remote road and the app would not update. I couldn’t even open it to get the information I would need if I called for roadside assistance. I was on my way to work so time was of the essence. After a few minutes of fiddling with the useless app I changed my own tire in (literally!) freezing rain in the pitch black. What is the purpose of relying on something so critical if it fails you when most needed? Very disappointed. Second issue: my ex husbands information remains on my account... not in real life, just on the app. Other incorrect information includes dates premiums are due. Apps like this are the reason I still keep paper records..CanuckamukVersion: 15.4

App stops working frequentlyI’ve had Allstate since July 2021 and I’ve been using the app to keep track of my renter‘s insurance for the whole time since then. But there are times when the app just refuses to boot past the blue “you’re in good hands” screen and just crashes. I can’t use the app for months on end, meaning I can’t check my policies. There have been many times where something happens with billing and I need to make sure my policy hasn’t had any weird updates, but I just can’t check it bc of the app. Every time I check if I can update it, and then I’ll if I can I will but I’ll only get like 3 successful opens until it’s unusable again. Not to mention the navigation is absolute crap. If I want to view the actual policy in full detail, I have to go to my email from when I first signed up for it to see the document in its entirety. The one in the app is just bare bones and not all that helpful about what I actually have covered. It’s basically just “yep you have renter’s insurance”. The best thing about Allstate is that it’s affordable, but that’s about it right now..RhenbiVersion: 17.3

THE WORST!!They made me wait more then 8 hours for a service that never came…. At 12pm my car died and I requested a tow service through the app, I was waiting for more then 3 hours no update, I call service support, they said it that my information didn’t go through ON THE APP!!! And they said that requesting service through the app is the fastest…. So I did the tow service through the phone, they told me that it’s gonna it’s way, I got an update that the tow truck is near by, 3 hours later nothing….. I called them back, they told me the same thing, more then 2 hours later, nothing…. I call them told them that I’ve been waiting for 8 hours…. I gave up on waiting and told them to cancel my request. Keep in mind I called them back from time to time, they just keep asking the same questions, information and say the same thing “we will send a rescue as soon as possible”. But that’s ridiculous….. I even told them I waited for more then 8 hours and they still didn’t do anything about it, I still would’ve have to wait more in 2 hours if I wanted another rescue….Ger VueVersion: 16.3.1

Subpar Experience so far…I was excited when I discovered the “benefits” of the app, given Allstate’s reputation with rewarding good driving. When I downloaded the app, I set everything up with Drivewise feature and was ready to gain points. I drive a lot due to my job so I figured this points system was perfect for me…and for a short while it was……then - even though my settings were adjust to ALWAYS allow the app access to my location (obvious), I was missing trips!! Ever since then, I’ve had to make sure I was actively logged in before pulling off anywhere in order for the app to count my trips. This is crazy to me, because if that’s the case, why does the app need to ALWAYS have access to my location!? Maybe someone can help me out with that part…on top of that, the app itself seems a bit jumbled and I feel it could be more user friendly. My last insurance’s app was virtually fool-proof - a child could navigate through it with no problem…if it wasn’t for the lower insurance rate……well………….Denzell84Version: 16.0

PolicyI went from no auto pay to auto pay in April Allstate did not take my payment automatically. I finally called to check. Was told I was about to be cancelled!!! I’ve always paid & certainty never been cancelled by any insurance. It was to be automatically paid!!! I paid two months that day but they charged my account $10 due to non payment but it was accountings lack of transferring my $! I’m still so upset about it all & the $10 fee was never credited to me. This $10 can lose me as a customer also due to the close call of being cancelled. What a nightmare! My goodness. I speak to Bernice in my city & she is so GREAT. Very helpful, (always answers my calls or returns call right away),on everything but even she can’t get accounting to take this off. She’s the reason I’m still a customer. My agent retired or I would call him personally. I don’t know my new agent & she is not local. I’ve never spoken to her. Just show some effort of responsibility & credit that $10! A drop in the bucket from what I pay, $300/month, but it’s a respect thing to me. Frustrated..Respect/AppreciationVersion: 18.9.1

Not accurate dataI have had this app for over 3 years. Over the last three years I have had to review the data regularly due to it being inaccurate. It registers that I am using my phone when the Apple music is playing through the radio by Bluetooth, it registers that I am using my phone when it is used through Bluetooth at the end of my trip once I have arrived at my destination and I am fully stopped and parked; it also registers hard breaking when I am on my boat- which if I had braked hard everyone in the boat would have flown out!! When I am riding in the car with another person and I am using my phone it records it as my use of phone while driving. Not only does it record inaccuracies but now I can’t remove the inaccurate information from the drive lists. This is going to cause me to loose any discounts I may be due, because the app is not accurately recording the drive information and can’t be corrected. This is soooo frustrating, and I feel like I don’t have any other options or any recourse. I’m at the mercy of the app and what it allows whether it’s accurate or not..:( not funVersion: 15.5

Not accurate.Too many flaws to give an accurate picture of an individual’s driving habits. I fear that this could potentially lead to an increase in rates because of the shortcomings. Here are my personal experiences. 1. The heavy breaking is too stringent in my opinion. If you are abiding the law of being able to safely stop for a traffic light that turns yellow as you approach the intersection you will get dinged for heavy breaking. The alternative is to proceed through the intersection to avoid points against you which is not safe at all. 2. Speed limit information is not always accurate. I have a stretch of road that is posted at 45 mph the entire way. There is a recreation path that crosses this road with nothing more than a flashing yellow alert sign. No speed reduction posted in either direction. I get tagged for speeding every time I travel that road which is up to 4 to 6 times per week. On that same note, when you enter a school zone, if you are 5 or more mph over the posted zone speed you are hit for speeding without exception. Doesn’t matter if there is no school, or if all the kids are inside the building. The law in my state requires the posted zone speed be obeyed only when children are present and can potentially enter into traffic. I don’t think it’s fair to dangle a discount to customers with a program that has flaws. I understand that nothing is perfect in this world but this drive-wise app could be better..PluchbabyVersion: 19.5

App was working great til last updateApp doesn’t load. Once it loads some features are there and some aren’t. I’ll be in the middle of something and it just shuts down. On the “my trips” I don’t have any hard braking or over 80mp but On the graph it shows 0 miles over 80 but at the bottom of the screen it’s shows 18.9 over 80mph. Husband has the same issues in his app. Won’t let him or I delete trips that we weren’t driving. My daughters app just totally shut down and she had to re setup like she was a new customer. Our discount went from 10% to 5% over night and we hadn’t driven anywhere over night. Checked the app for my trips before I went to bed and there was no bad driving items. Woke up the next day and that’s when the speeding showed up and all the hard breakings. Now unless some stole our phones while we were sleeping and took each one on different crazy driving trips there’s no way possible for this to happen. Kind of ticked we’d are approaching our 6 months and our discount dropped drastically.Rader HowardVersion: 15.0.3

Stranded on freeway for 2 hoursI called roadside after catching a flat on the freeway. I spoke with the dispatch for over 40 minutes trying to answer a bunch of questions while he was struggling to understand, google location. He told me because the flat was in the side of freeway he wanted to send tow, get off freeway then fix flat. He then told me I would be contacted by the driver and hung up. After 45 minuets I called back to be told He never entered Anything, no tow was dispatched to my location. On the phone with the new rep another 20 minutes, then waited another 40 minutes for the guy to show up and fix the flat on the freeway. I am very dissatisfied with this service, I was left in a dangerous situation for hours with no help, and the understanding help was in the way. Very poor service! I’ve been a customer far to long and pay monthly to utilize the service when I need it, however, the service Failed. Allstate failed! How do you Rectify this situation because right now I am ready to look for another insurance company! Horrible service.EvePissedVersion: 12.0.0

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