The Wall Street Journal. News Customer Service

The Wall Street Journal. News Positive Reviews

Why 5 stars ?Because there are now in extremely few news and information sources that will give you the full complete story and will also focus on what is important and not frivolously sensational. WSJ is one of the few sources that can be trusted. It is very difficult now to find any news source that consistently provides both sides and all the important facts. Most major news sources have an agenda and a narrative and they will shade, spin, enhance or omit parts of the story that does not fit what they want readers to know or ‘feel’. The Opinion /Commentary section is thee most valuable & reliable source for analysis and perspective in the world. As Ben Franklin said: “ .. half of a truth a full lie..”. Without the Wall Street Journal America and possibly the world would be significantly diminished because there would be an increase of ill-informed emotionally misled people making decisions who only got half of the truth. (The above is offered respectfully from a 70-year-old, who’s been married for 35 years raised two children, and started from nothing but graduated from a highly respected university, and has become a successful businessman. I currently operate three successful businesses one of which sells products all over the world. I have been invited many times to speak at major colleges. I have had multiple students come back to me years later and tell me that my suggestions of them reading the Wall Street Journal has been one of their most valuable learning tools. l have never had an affiliation with any related WSJ business.).'PMA' always wins.Version: 12.6.0

WSJ digital subscriptionWhile the subscription is expensive, I am at a point in my career where I can finally afford it. The content is above and beyond WaPo, NYT, LAT in actual information content, usable references, and writing, for a similar price. Additionally I receive an ebook and audiobook through Glose each month as part of my subscription. The books are from a curated selection of 4, and rarely include items I would usually read or listen to but that pushes me to explore new topics, and conveniently those are topics of personal development pushed by my employer. The Glose material is received through email as part of the subscription, is not directly related to the WSJ apps, and requires use of either the Glose website or the Glose app, which is free to download. I use the WSJ and WSJ Print apps on both my iPhone and iPad. Reading is easier because layout is more like a magazine in the iPad version, but I find both useable. If there are issues with their use it is not greater than any other app as I don’t feel frustration in using them. Newsletters on various topics are available from WSJ via email. The hyperlinks in the emails connect easily with the apps on either device, regardless of whether I use chrome or the Apple email app to access my email. I also receive breaking news notifications on my Apple Watch which with a tap provide enough information to decide if I want to pull out my phone to read the full article. My devices are not new enough to use the handoff feature to transition from one device to the other in an app so I cannot comment on that function..Former Texture userVersion: 13.27.0

Next best thing to newsprint edition but does have bells and whistlesI think the navigation on the digital edition is great. Content for each section runs along the side margin allowing you to jump to the next article of interest. It is so easy to share an article via email and to save one or a whole section. I love that the current edition or any of the past week's editions are always available on my phone or tablet, even if I am far from home. It also updates with news throughout the day. I have been getting both print and digital editions for a couple of years. I originally dropped the print edition but quickly found that I missed it. It is easier to read on porch outside or at my desk (coworkers know I am reading the paper and not browsing Facebook). I always seem to miss something in the digital version that would catch my eye as I reviewed each actual page. I especially enjoy the weekend edition in real paper format. However, I am more efficient at reading the digital edition as it is easier to skip articles I don't think I have an interest in reading. if you are an old school newsprint reader this may not serve all your needs but it is a handy way to always have the paper at hand on whatever device you are going to carry anyway..NancyinFLVersion: 12.7.2

Best news, pretty good appEver since my professor assigned reading the Wall Street Journal in my class a couple years ago, I’ve been a subscriber and read almost daily. Their news and analysis is so in-depth. It helps me learn a ton and always has relevant stories. I also like how their coverage brings a spotlight to new stories. It is really impactful and a necessity for public discourse and accountability. This is what a respected news organization does. It is much better than other “news” plastered over social media sites. I’ve grown up in an age where any website/blog can post anything and people take it as fact. Other sites have intentionally misleading articles with half baked stories and clickbait titles. The WSJ never does that and does a deep analysis of the story with both sides of a story and their viewpoints included. That’s really rare to see these days and something I respect. The content quality aside, the app is functional and has a nice, modern UI. It’s easy to navigate and it’s pretty close to ideal (I wish I could give it 4.5 stars). An improvement would be adding the comment functionality on the WSJ website to the app. It’s interesting to see the discussion and I always have to copy the link and go to Safari when I’d rather be able to view everything in app. The WSJ has one the of the best developed comment sections on a news website since it makes people use their real names, makes accountability possible with a comment history, and allows users to easily see the top comments..StephilippouVersion: 11.8.4

Millennials will love this!Growing up as a millennial definitely has its pros and cons. One of the pros is having the ability to maneuver through web interfaces unlike any other generation. I have used over 1,000 apps in my lifetime and scrolled through billions of webpages, and the Wall Street Journal website and app are among the most beneficial software interfaces I have experienced. Although both the web and app interface feel as though they are wearing a suit and tie what else would you expect from one of the most successful business journals. The app: This app is very clean, and does not bombard you with continual updates. The user has the option to select which sections from the journal are sent to them as notifications which is much appreciated! You are also given the ability of following particular writers that appeal to your desired tastes. The WSJ app also gives you all of the expected abilities when it comes to following the market tickers. The website: Because I spend most of my time on the app as opposed to the website my insight here is not as in depth as others, but my experience with the website has been nothing but positive. The content: When I initially bought my subscription to the WSJ I did not expect the content to be as insightful as it has been. This is the first news app that I enjoy reading, due to the fast that almost everything published on the WSJ is noteworthy and worth my time. Until now I have never had an issue with having to pick and choose which articles to read due to a lack of free time. In summary the WSJ is well worth the cost, and because they have done such an amazing job shifting platforms to appeal to the younger generation I have become a long term customer..WreaganVersion: 11.3

A Former New York Times ReaderI read the New York Times faithfully for more than fifty five years. I devoured their timely, accurate and in depth articles. The paper was always right alongside my breakfast plate but sadly it developed FAKE, INACCURATE, and ONE SIDED NEWS After a considerable time I made the decision to cancel the ailing “rag”. I then went from one paper to the next trying to fill the the void. I finally subscribed to the WALL STREET JOURNAL. I was hesitant about this move as I felt it was designed solely for stock investors. Well I was wrong. I’m back with timely, accurate and in depth articles once again. Thank you WALL STREET JOURNAL! Breakfast looks a little different now as I have my iPad copy rather than a paper copy but I am happy. Sincerely, Linda Lombardo The above review was written some time ago. Things have changed since then. What’s with all the video advertisements which interrupt the reading of the morning paper? The Wall Street Journal is not an inexpensive subscription so why are we being subjected to these lousy, repetitive ads?? Secondly since when has the Journal decided to participate in the so called “woke movement” ?? I am referring to articles in which you use non binary language. They for he or she for example. If the Journal is a truly serious paper you would not lend credence to this nonsense. Linda Lombardo.Pec's momVersion: 13.26.0

Two complaintsThe latest version of the WSJ app has many excellent features. I like very much the real time updating of current news. The insertion of video embedded within articles adds a lot of texture and detail. It is extremely useful to have links to supporting material highlighted in blue allowing a quick trip to scan the related article. I have only two complaints. First: many of the articles have animated memes or images that constantly alternate between one image and another producing pseudo-animation. This may be intended as an attention grabber, but it is also highly annoying and distracting. Seeing motion in ones peripheral vision tends to take the reader’s attention off the text and back to the animation. I have to resort to covering up the animation with one hand in order to continue reading. My other complaint concerns full-page advertising appearing in a several page article. The software resists swiping past the advertising to the next page of the article. I realize that this is done so people like me can’t simply breeze past ad copy that they don’t wish to look at. When I had only the print version of the Journal, I could easily ignore the advertising copy. With the online Journal I have to fight ad copy that refuses to yield to a page-turn gesture. I don’t like paying more than $400 a year and find myself forced to look at something in which I have no interest..Gumpy docVersion: 12.1

Glitches AboundUpdate: How does making the font size smaller improve an app? To be successful, a newspaper must be readable (and I’m not talking about the quality of the writing). Even on the ipad pro, the font size is woefully inadequate. The WSJ app is now the digital age equivalent of a wet newspaper—useless. Many of the reviews for the WSJ ipad app focus on the Journal's content rather than its delivery system. Personally, I enjoy the Journal's content. As a matter of fact, there are so many stories that I want to read, I end up saving many articles for the future. Indeed one of the factors driving my subscription was the ability to save articles as well as to read the Journal's archived articles. Unfortunately, the app's "save" function continues to fail. Currently, two articles appear under my saved stories. By now, the count should be closer to fifty. This happens repeatedly--so much so that I rely on the generally dependable Instapaper to save Journal articles on the WSJ website. But that kind of defeats the purpose of subscribing to a digital version of a publication with a supposed "save" function now doesn't it? In addition, various ads will cause the app to freeze up; it’s very annoying to be in the middle of an article and unable to swipe to the next page. Also, too many articles require you to click to the web version to access graphics and other supporting material. Unfortunately, instead of improving with age, the WSJ app is decaying rapidly. In the war of news apps, NYT is clearly besting the Journal..BuddydpugVersion: 11.8

Great appExcellent content as always but the UI design sets it apart. Swipes switch the section. A simple implementation but an effective one. I wish more news organizations (*cough*nyt*cough*) would adopt this feature in their apps. It makes for a product that reads like a physical newspaper on the touchscreen. Not to mention a better setup to digest information. Unlike a physical newspaper, breaking news can always be found on the front page! Content can also be displayed in dark mode which makes the whole experience easier on the eyes. Market data is about as good as you want from a news organization. WSJ market data has a sleek presentation but I prefer the way that the Financial Times presents market data. Otherwise, an excellent broad stroke. But if you are looking for quantitative minutiae to sift through you are better off using your brokerage firm’s numbers and research. Finally, the sync between devices is an excellent feature! As long as you are signed into to your WSJ account on all your devices you can start an article on one device and finish it on another! I see no reason to stop my subscription..2CDReviewsVersion: 12.6.1

WSJ??I enjoyed the print edition for many years. I find the WSJ readable and significantly less biased than than WAPO and the NYT. I no longer read the NYT, WAPO or Huffington Post. I watch a lot of FOX and find CNN and MSNBC to be unbelievably biased. My pet peeves with the digital version of the WSJ is the way it is organized. It does not read like a newspaper and I find it difficult to find stories by headlines and importance. I find the digital version of the NJ Star Ledger much more readable and organized. I don’t particularly like what the paper says but I can find what I want to read by looking a pages and headlines. I guess I’m old fashioned, but I just can’t warm up to the digital version of the WSJ. The other pet peeve is if I go from an aggregator like Drudge to a linked WSJ article I run into the WSJ paywall even though I’m a subscriber and must then go to the WSJ app, log in and attempt to find the article I was trying to read and I’m usually not able to find it. Can’t there be a way to allow subscribers to go directly to the article without all the rigamarole. I read newspapers using headlines arranged by importance not section by section!! Photograph your newsprint edition an use an app like the Star Ledger and I would be a lot more pleased with the WSJ digital edition. William E Musser.WmussVersion: 11.8.3

Poor performance on iPadUpdate 11/18 - two years later - you keep losing eyeballs. The app is so heavy and complicated each article is painful to read. Your full screen ads between pages of the same article work poorly on ipad. If you only care about readers with the lates ipad keep doing what you are doing. But if you care about the rest of your readers who upgrade every four or five years, then stop making your app so hard to use. We read the wsj less because tour app is terrible a d slow. -----I have been using the app for two years. Downloading the daily edition over 3G and often wifi is painful, can take ten minutes to download, sometimes not at all on iPad, so I have to use the iPhone version to actually see wsj content on my daily commute. I end up using Bloomberg (both professional and consumer) versions instead for reading. Frustrating in that I have read the wsj for twenty years. I also do not like its usual non-compatibility with Instapaper which I use to catch up on my reading at nights and on weekends - this is something that wsj does not try to fix. The upshot is I use wsj content less and less, despite a premium price. This leads to further declines in readership for them, frustrating..PlsemailVersion: 11.8.4

I like itI'm a 77 year old lifetime newspaper reader and have online subscriptions to the Washington Post (print as well as online versions) and NY Times as well as the WSJ. I download all 3 every day and wander through them getting the flavor of the coverage and the opinions. I would prefer to be able to download the print version of the WSJ so I could see the placement of articles the way I can with the WP but the WSJ app comes reasonably close. The strength of the WSJ app is the ease of scrolling through to find and read articles in each of the various sections. When all articles are simply shown in long scrolling lines placed willy-nilly on the screen, it is harder to sort out the "news" from the "opinions." It's hard enough to read news articles filled with speculative words like "could" or "might" mixed in with what actually happened. The WSJ is making an admirable effort to keep its news coverage balanced and factual and its opinion section fair. I appreciate that in today's hyper-polarized media environment. BUT, the tech end is quirky. I don't like having an article disappear in the middle of my reading it. I don't like the fact that I then have to start over with the app to get back to where I was. SURELY YOU CAN FIX THAT!.Nana32512Version: 12.2.5

Shifting out of neutral...While still providing the most comprehensive view of finance, business, and markets, the Journal is ever so subtlety shifting away from (what I believed to be) the only truly unbiased American news outlet remaining. Since the leadership change, the liberal bias so pervasive across mainstream media has begun to seep into our beloved Journal. With the exception of the editorial pieces, which are of course meant to be biased, the absence of coverage around China’s culpability for Coronavirus, the incredibly limited coverage of the sexual assault allegations against Joe Biden (as compared to the extensive coverage of the Kavanaugh allegations), and the absence of coverage of the politicization of the re-opening of the American economy leaves one to inevitable conclude that our culture’s pervasive anti-conservative bias has at last come for the last bastion of independent thought in American media. A truly free society must have a media that presents the facts as they are, provides both sides of an argument, and (outside of an opinion piece) allows the reader to draw their own conclusions. I hope the Journal can help lead the way back to that place..Jints52Version: 12.6.2

Ok app, (mostly) good / balanced reportingThe app itself is ok and would probably be considered good for your average person. I have access to the Bloomberg Professional app for work though, so I don't use the WSJ app as I otherwise might as it can't really compete (it also costs a lot, lot less). My one (I feel fairly major) complaint about the app would be in regards to its search function. There is no method available to sort search results (such as time ordered or relevance), resulting in searches where it takes me a while to find an article published that same day if I do not make my search more specific. This would've been acceptable five years ago, but this feature is commonplace in a lot of news apps nowadays. I do appreciate the WSJ's efforts to remain balanced, though they do sometimes get a little off balance in terms of some of the op-ed's they publish from contributors and even with articles by some of their journalists who steer things too far right/left (those people are still entitled to their opinions, but they seem out of place in a paper from a news outlet trying to maintain balance in the world of today). And even then, I still appreciate the vast majority of what they publish, even if we don't always agree.._Vices_Version: 12.5.2

Very high-integrity, high-quality, original news sourceIn today’s world, the public domain is filled with many sources of news but they are not created equally. The WSJ is very high-integrity, high-quality, first-source, reliable and comprehensive, extremely well-established, news source. (It’s a valid source for any business research papers or academic research papers- the highest standards- that will be excepted without doubt in the bibliography of such research.) The WSJ is the free press at its best and not “the media”. Editorially, they have a minor skew to the right making it a “properly conservative” news source and NOT right-wing, overtly pro-republican or alt-right. In the world of the internet, anyone can and will publish anything. TV cable news aren’t top shelf information sources. Talk radio is really biased and inaccurate. There are many sources where opinions masquerades as facts, contains large errors of omission all the way to complete fabrication, and the most dangerous of thinking, “conspiracies theories” are commonplace. Many non-discerning news consumers seek out news sources that reinforce their pre-conceived notions. That’s how one becomes seriously ill informed. If you need to know what’s really going on and get the big picture, the WSJ is for you. The WSJ is the real deal- comprehensive, thorough, accurate without wild biases. Also, the WSJ is relied upon many business leaders, business owners, business managers, financier, investors, bankers. These groups have a zero tolerance for misinformation, blatant bias, half-truths, logical fallacies. When one is making decisions involving a lot of real money, one must demand top information. This is it. If you want to know what’s really going on in the world, subscribe to the WSJ..LorenrVersion: 11.8

WSJ is the best!News broadcasting much less the media at large has become a soap opera with writers and TV “newscasters” vying for rating rather than providing an honest narrative. A free and honest press is a necessary component to the viability of our freedom. My wife watches the soaps each week day. I am in and out of the TV room ....it may be a week or two interval before my soap opera exposure occurs....the plots are twisted, crazy but predictably illogical storylines . I really have no purpose for them but my wife feeds her were addiction to the writers’ and characters’ absurdities. She knows the storylines are pure fantasy but has come to know the various characters. Why do I say this? If the truth is told, Americans turn on daily the cable and network news as well as the printed news of many of major cities newspaper to the same silliness and political absurdities. Thank the Lord for reasonable journalism in the Wall Street Journal. Keep doing your thing...if you do, I will stay onboard...truth fuels trust, the absolutely necessary ingredient for a free and honest government. It’s about checks and balances: government and the private sector..BurhamDocVersion: 12.1.1

Still sets the barIn terms of research and depth of reporting, the WSJ still ranks as a standard-bearer of journalistic excellence. It is often only in these pages that I can find an explanation or the background that supports the headline items that are given lip service in most other venues. I would rate this news service the full 5 stars except for the fact that there is a discernible, subjective bias that has increasingly crept into the nature of the writing beyond the editorial pages, often evident just in the selection of stories that are chosen for inclusion. I recognize the WSJ has always been a conservative bastion of capitalism (as have I), but I still expect a high quality journalistic institution to insist on impeccable standards of objectivity in its reporting. We have enough polarizing reporting in all other media outlets - I implore the editors of the WSJ to avoid all temptations to use their reporting for purposes of persuasion outside the editorial pages. Events in this world are fascinating and complex enough to stand on their own without any opinion creeping into the writing. Thank you for a high quality news service..!23$5Rt45Version: 13.15.0

Decent coverage, particularly of business, but app is not as good as Apple News or NYTimes.Generally the WSJ articles are pretty good (and have improved over the years, especially online), but the app is a bit clunky compared to say Apple News+ or the New York Times app. But basically one usually reads the news not so that things can be fancy, but for the content. Apple News+ includes some WSJ articles, but basically the majority (and practically all the in-depth articles) are behind the paywall and the WSJ app. The coverage on business is pretty good, a lot more in depth explanations, writes are very good. The political coverage is OK, kind of right of center, although the opinion page stuff is pretty bad, the Murdochs are a little heavy handed there, that has gotten worse over the years. The cultural and general news coverage has gotten considerably better, at times rivaling the NYTimes, but the Times is still more in depth in this area. The WSJ app reads more like a traditional newspaper, you have to kind of page through it, hyper-linking is not great, more a throwback kind of approach, for better or worse..Pwjone1Version: 13.2.0

Can’t forward articlesMy husband and I are life long subscribers and over the past few years, the WSJ is sadly going to the wayside for me. I live in NYC and used to receive the daily print version of both the NYTimes and WSJ. Inevitably, almost every time it rained, the NYT would be delivered in plastic bag and I’d wind up with a soaked Journal. I put up with it for some time registering numerous complaints and then just dropped it. I am now online for both publications and others BUT the WSJ has fallen behind in my reading. There are many wonderful and insight articles that I’d like to send to me kids, colleagues, friends BUT the receiver has to be a subscriber and it’s very frustrating. I think The Washington Post got it right that you can view so many before subscribing which I eventually did. It’s a complete miss that someone thinks that the WSJ would lose out on subscriber revenues from allowing forwarding - probably quite the opposite as more readers may become interested. I still read the WSJ but only occasionally and certainly not on a daily basis like I did starting in my 20s..Trinity schoolVersion: 11.9

Pros and consBeen a reader for over half a century. Find it a good source for generally unbiased news. Lately they’ve established a really good and meaningful investigative news operation that’s exposed some really substantive issues. On the downside, if you read the Current issue of the digital version, read with caution. In the What’s News section, it’s not really all “news.” They regularly slip in about 5 or 6 editorial and op-ed pieces, without clearly labeling them as such. I find that not only disingenuous but borderline dishonest. If you’ve read as long as I have, you can spot the ringers. Clearly, those signed by the Editorial Board, those with a by-line of a known member of that Board (if you can spot them), then, those with the author’s CV rather than a web address, first person and shorter pieces. If you’re like me, I prefer to skip the editorials entirely. But you have to read to the end, or at least glance at the end, to figure this out. And they’re plunked right in the middle of the issue, under the caption “What’s News.” C’mon WSJ. You can be better than that! Where’s your editorial integrity?.Joe@aolVersion: 12.32.0

Great app and very informativeLove WSJ and their informative articles. Much of what I read is used in decision making for stocks and my overall view of the economy. I still think that aside from the opinion section, WSJ is generally non biased when it comes to information. My only regret is that I don’t think WSJ checks on their membership much. I honestly think that some subscribers are bots who are only there to inflame readers and inject their own disgusting brand of politics. I don’t care much for politics and try to some our both parties from issues, but it seems that there are some members who consistently comment on every article no matter when it was posted which leads me to believe they are bots if that is even possible. I really wish that off someone from WSJ is reading this, you really need to check that. I subscribed because I am a young college student trying to understand the world as best I could and believed that I would find like minded people as subscribers as well. But the case is that this, most times, is no better than Facebook’s comment section..Mreyna310Version: 11.7

Let the reader decideIn an age where newsrooms have been hijacked by activists and ideologues, The Wall Street Journal stands as one of the last bastions of journalistic integrity - a refuge where readers can weigh the facts and decide for themselves. Over the past two years, the number of publications I relied upon for news has quickly diminished. This summer, I allowed my subscription to The Economist to lapse. I had been an avid reader for thirty years and decided to cancel after reviewing back issues and comparing them to recent stories. The time and effort writers of that bygone age invested in each article was readily apparent back then. Such effort is clearly lacking today. The Economist is the latest in a series of journals that have abandoned integrity for political expediency. Intellectual laziness has crept into the news rooms. I hope the Wall Street Journal is able to fend off this crippling journalistic disease for a few more years, but it is doubtful. American Universities are churning out intellectually stunted ideologues and mature sober reporters are just not sensational enough for the masses..KiddkilleenVersion: 12.7.5

Good, Not PerfectI like the WSJ because it does the absolutely best job of reporting ALL news in an unbiased way. I can turn to the business section with a feeling of confidence that what I am reading is factual; I feel the same way about world and US news. I like reading it on my iPad because I can read as much or as little as I want at my own time AND I do not have to deal with disposing of the paper product. I enjoy the opinion page because it acts as a balance to the totally progressive liberal views expressed in virtually all other media. This is why I gave it five stars because these are the things that are important to me. What I do not like is the clear slant toward the very rich in the "fluff" pages. I understand that this is because the advertisers are interested in selling their products and it is the very rich who buy them. However would it be too much to ask that you include some content that those who take home less than $150,000 a year would actually like to hear about!.BethKenStIVersion: 12.7.1

Love the breaking news alerts!I never allow alerts from my apps, but this one I did and it has been perfect. A breaking news banner pops up and then I can decide if I want to click on it to read the rest of the article. If I’m in the middle of something, I can go back later and see the alerts I missed in notifications. Being able to customize what alerts I see and how often they will come is great as well. I’ve noticed on my watch I can read the headlines only, but they are color coded- red & blue. I haven’t figured out yet if that is to say what list they are from, or if they are showing what party is making those claims. One way or the other- I LOVE-finally having a way to stay up to date with National and some international news without having to listen to the continuous droning 24 hour news on TV and trying to pick out what is actually new. Now if the WSJ would just cover my local news life would be perfect. I’m not happy with any of the local news apps, but that only shows how good the WSJ is in comparison..JazzyJane123Version: 12.7.0

It‘s a nuisance when turning pages from right to left because of the ads.I am a long term subscriber to the Wall Street Journal and must report that I am very satisfied with this newspaper as it accurately records all facts and does an excellent job in fair, balanced and objective reporting. It is really the only newspaper that I truly appreciate and respect and read daily. Its journalists are very well versed in what they objectively report and reading them always gives a good perspective on what is going on in the world. It also has not only great financial and business coverage but also does an excellent job on the arts, literature, real estate, traveling and sports. Congratulations, keep it up. You are unique. All of the above I maintain. However the handling of the pages in the App has now become tedious and problematic. I turn the pages from right go left and now, many times an add pops out, from the left margin, for Northern Trust Bank which is a nuisance to get rid of. It is bothersome and that is why I took one star off..Abel A a fan of capitalismVersion: 12.5.3

Peggy NoonanI once enjoyed reading her opinion piece each week. I felt it contained observations on society and politics that were not based on her political view, but clarifying her thoughts on what average Americans were feeling and thinking about current events. Many days I said out loud that she really understood what I and many others were feeling in our hearts about the future of our country. I felt she was shaking her head in amazement or disgust or just smiling at the same moment that I was doing the same. We were in the same place at the same time. Then something changed. Was it the Trump rise in our country or was she just aligned with the elites I wonder? I no longer look forward to her articles and think she is less relevant to what I view the WSJ is trying to provide to its readers. Her articles now seem to be a political piece that is out of touch. I can get this type of journalism at a number of outlets like CNN or HuffPost. My faith in your paper is reduced whenever I read her smug hit jobs on Trump or actual improvements in our country..MickeyvoickyVersion: 11.1

App is ruining the WSJ experienceI read the Journal every day, making it my primary source for news which I’ve trusted for decades. I switched from newsprint to the app maybe 15 years ago, preferring its portability and searchability. The “Define” function is great, since every issue has a word or two I don’t know. The app itself, though, is buggy and inconsistent. Every few months an update breaks something, and most recently it’s been jumpy scrolling. When I scroll the page, it will jump up or down several lines, and sometimes entire paragraphs. It causes me to lose my place, forcing me to find the spot I was reading multiple times in every article. It’s so irritating that I’ve found myself leaving the app entirely. Lately I’ve even thought about switching back to the printed paper, because while the ink might smear on my fingers at least the paragraphs don’t jump around. As a result, I’m finding myself spending less time in the Journal. I just don’t enjoy the experience anymore. I pay enough for a subscription, I don’t think it’s too much to ask for an app that offers better readability..Uncle Larry BoyVersion: 14.60.0

Great resource for real, unbiased news.I have dropped the local paper, and I’ve stopped watching Fox And CNN on any routine basis. The Journal continues to provide real, in-depth reporting that provides a factual analysis while containing editorial opinion to the editorial page. I started following Peggy Noonan, among others from the Journal’s editorial page because of the rational arguments that they make that are based in fact, not conjecture or projection of their views upon those they profile. I especially appreciated Ms. Noonan’s article that described the lack of an entitlement mentality of students studying at Tennessee Technological University. Her contrast of their desire to learn how to do/make things better, versus the desire of students at several Ivy League colleges to learn how to use connections with other students, highlights the origin of our political leanings and self-interests. The gift my father gave me of a Wall Street Journal subscription in college has turned me into a loyal subscriber of this fourth estate publication for the past 25 years..Grateful EngineerVersion: 12.5.1

The beacon for capitalism, sometimes!While we all expect the WSJ to be a free market advocate, and a flag waving supporter of this great experiment in democracy. Some on the board are reluctant to shout it from the rooftops. Some on the board are resistant to border protection, limiting immigration and defending America from unfair trade practices. A lot of space is required to refute them on those positions. Now we must say the Journal is one of the only media outlets that has anything good to say about our country. Mr. Riley and Ms. Kim Strassel are the exceptions. Ms. Strassel’s coverage of the Trump derangement syndrome has been worthy of many awards. She is an outstanding journalist seeking truth in the chaos of modern media spin. Mr Riley can always be counted on to write and project thoughtful pieces consistent with the facts and true to the the spirit of our founders. While many expect him to write on racial themes, because he espouses conservative ideas coming from a Blackman, I find his writing colorblind very reminiscent of Thomas Sowell one of the greatest intellects of our time. Mr. Riley’s opinion on all the matters he chooses to write about are excellent. True to the facts and directly clearly delineated..FCR#1Version: 12.2.0

For the most part reliable newsI rely on the WSJ for a good overview of major financial and economic and political news. The digital format is fantastic to read over in either a very systematic way targeted just the topics you are interested in after and skim of the front page, or in random way as you would flipping pages of the print addition and pausing when something catching your eye to delve into further. All with the benefit of no newsprint bleed onto your shirt cuffs and wasted paper left over. Useful hyperlinked cross-referenced information is simply not feasible in the print version. The main weakness of the WSJ is it is often late covering with much substance or frequency the magnitude of developing financial, economic, or specific industry trends, especially emerging industries or sub sectors of existing industries. If a trend is discussed in WSJ, it has been on most experts in the fields involved radar for many months at a minimum. Compared to 30 years ago, or even 15, the WSJ is significantly better at investigative breaking news stories..RP WilsonVersion: 13.0.0

The World’s Best News on a Mediocre PlatformFor my money, the Wall Street Journal is the best general newspaper available and, on its own, it is worthy of five stars. The mobile app on which I read it is unworthy of the content it supports. Navigation is clumsy and, inexplicably, it is sometimes so sensitive to the touch that reading or navigating becomes nearly impossible. Not enough effort has been made to permit online subscribers to use the content as a reader of the paper would. Recipes are a great example, although only one of many. I want a hard copy of the recipe to make notes on and refer to as I cook. Sometimes I can print one, but as often the instructions won’t print, the ingredients are missing from the copy, or nothing at all can be printed. I’m guessing this flows from WSJ’s maniacal obsession with blocking the sharing of content with non-subscribers. I understand the general problem, but online users (likely the only subscribers who will be around in a few years) deserve to get the same utility for their substantial subscription fee as those who still trudge to the end of the driveway everyday..El peon'Version: 12.7.0

“Enhancements” degrading performance of the app1. In recent months, the app has a tendency to freeze or hang. The full page advertisements in particular require a determined effort to turn the page. Very irritating. 2. I used to be able to download an issue and then read it when I was off-line for example traveling. Now I get a blank screen after downloading that tells me I’m not connected to the Internet and the content is no longer available. I have discovered a workaround which is to download the issue, turn off my Wi-Fi, and not turn on the Wi-Fi again until after I have read the newspaper. It’s a ridiculous workaround and the problem didn’t used to exist. 3. Thank you for listening. Remember, it’s the meat and potatoes that are needed with this app, not the bells and whistle‘s. If it doesn’t work smoothly and easily, then I find myself going back to the website and reading the content on the web because it’s so much superior than the app. Not a good result..PMM alsoVersion: 12.1.1

I Am Not An American But When I want a Balanced Approach and Interesting Perspectives I goTo The WSJThis is one of the best newspapers around. I goes into depth, provides reporting and opinions in a clear manner, is a great read and overall a well balanced approach to what is going on in the news. I particularly like the in depth articles..Cannot stand thisVersion: 12.0

Restoring PurchasesHaving a very hard time restoring my purchases even though I am a subscriber in the App Store. I cannot read the articles..ArcadioIvanVersion: 10.0.1

Bigger font please!Pretty good app, but I would like the option of having bigger sized letters..MandevilleanVersion: 10.0.1

Impressed With The Caliber of ReportingSo many other news sources insert their opinions prominently into their stories, making the reader feel lead rather than informed. The Journal has always done a great job maintaining a professional tone. The app is excellent as well, with a clean and simple interface..Brendan SchachtVersion: 11.1

A rare unbiased news sourceOne of the best and one of the only truly unbiased news source there is. tells news as it is, no hidden agendas, just facts. have been impressed with a lot of writers at WSJ..SorajimaVersion: 11.4

Simply the best newspaper aroundI look forward to reading my WSJ every day. Articles are professionally written and thought provoking, and the Opinion pieces are always spot on. Thank you for maintaining integrity in journalism..Pila101Version: 13.30.0

Cleaner app, but still can't properly select textWant to look up a person or thing while reading an article? Nope. The app department at WSJ has decided to only let you highlight one word, or the whole paragraph. And then have disabled the context menu option to share with another app... The website is still better..MostlydevVersion: 11.0.1

Great paper, app update might be offExcellent newspaper. Highly recommend it. The app, however, now causes iPhone 14 Pro to heat up dramatically since the latest app and iOS update. (iOS 17) Phone becomes uncomfortably hot after two or so articles. Cools off quickly after quitting the WSJ app. (The news is not that hot!).Florida PleaseVersion: 14.2.0

Good content!Excellent articles..ABananaVersion: 13.30.0

Critical for Market LeadersThere is no other publication in the world that provides this kind of insight..Remember the JediVersion: 13.30.0

Great NewspaperWSJ is an excellent newspaper. It has complete details of all sorts of information. Specially financial news. Thanks Abdillahi Warsame.Mr. QoraneVersion: 13.30.0

Business & EconomyGreat features:) Fantastic insights:).Indra ChaudhuryVersion: 13.30.0

Excellent app.Very user friendly. WSJ is the pinnacle of business journalism but it also excels at covering many other beats. A must read news source..TFS01Version: 13.29.0

WSJLost in the media desert for decades, the WSJ is an oasis.Hudsonbay25Version: 13.29.0

Best Paper in the WorldWhat I like about the WSJ is that it tells me the facts, not what to think..JimmyzeefromcanadaVersion: 13.29.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 15.2.0

The Wall Street Journal. News Negative Reviews

Terrible App, Great News SourceThe WSJ continues to remain the premier news source in my opinion. I’ve always felt their reporting to be fair and informative. Despite what the commenters might lead you to believe, the WSJ is one of the best sources for news in the world. That said, i have had issues with their mobile application for as long as I’ve been a subscriber. Beyond random crashes, the search function is fairly weak, favoring exact article titles over keywords. It has since improved (previously, it would only return search results that exactly matched the article titles), but nonetheless needs improvement. Various other features do not work as well as advertised and overall performance is generally weak. The print versions or digital (web browser) formats are far and away the best modes of access for the WSJ. The app works in a pinch for if I’m traveling or don’t have access to a laptop or desktop, and the push notifications for breaking news and popular articles is a nice feature. I most often go to the web-based browser platform to read articles I see from the headline notifications. I love the WSJ and find that it’s quality of reporting only continues to improve. Given the ever increasing polarization of various news sources, I believe WSJ only grows in its importance to factual information distribution and further separates itself as a leading media outlet. As I find myself using my phone more and more these days, I look forward to continued improvements to the mobile application..Showtime2441Version: 12.7.1

Recent App Upgrade Really a DowngradeI’ve been a WSJ subscriber for 35 years, starting with print and over the last dozen years or so via the digital iPad version. This morning my Wall Street Journal iPad app was upgraded automatically. The old app had super easy navigation. However, navigation from article to article or section to section in the new app has now become very cumbersome. The previous app had article forward and back navigation arrows at the bottom of the screen, but those have been eliminated and now you have to go back to the main landing page to get to the next article. If one section, for example, has 10 articles, instead of simply hitting the next article button to go to the next one, you have to go back to the main page, find the next article, select it, read it, and repeat that process 10 times to get to all 10 articles. A terrible experience. Also lost the ability to go back to previous days’ editions. On some days I don’t make it all the way through the paper, and I simply catch up the next day by going to the previous edition. In the new app, access to previous editions are not provided. Per customer service, one has to go to a separate Wall Street Journal app and select the previous edition you’d like to read. Navigation in that other app is even worse. It consists of a PDF like version of the paper, and navigation through that is equally terrible - actually it’s probably worse. Hard to believe the folks at WSJ thought this new app would be an improved experience. Quite the opposite. It used to be among the best apps on my iPad, and now it has become among the worst..Scott1348Version: 14.0.1

Version 14.0: A Step BackwardsThe most recent update, v. 14, removed the convenience of being able to simply swipe to the next article. Now after reading an article you have to go back to the contents page and figure out where you left off. May sound like a petty complaint but it adds an inconvenient extra step compared to the prior version. I wish there was a way to revert to the old version of this app. UPDATE: I have woken up every morning and frantically, with fingers crossed, check for an update for this buggy, crappy app. Nothing. The app is still terrible, terrible, terrible. Another app update, still a failure. The app is buggy, slow and cumbersome to navigate. And I even have to laugh at this: the most recent update says it makes the print edition available for offline viewing. WRONG! Still no offline viewing. Terrible! UPDATE NOVEMBER 16, 2023 Getting better, but still 1 star. When you open the app and go to Print Edition, you see…. yesterday’s paper! You have to exit the app, wait a bit, and restart. Also, articles are inconsistently formatted. Some you can change text size, some you can’t. And when you change text size on one article, your preference doesn’t stick with other articles like the prior app version. Oh, and when you watch a video and swipe to the next article, the video, including ads, keep playing! You have to exit the app restart to make the video stop..J A BVersion: 14.7.0

ZERO STARS Worst user unfriendly app ever.UPDATE: Even though I’m a paid subscriber, I can’t read stories on the app, as it doesn’t know I’m a paid subscriber. I am directed to purchase a subscription if I want to read a story, but I’m already a subscriber. I had to cancel my subscription, always being forced to sign in … not just once for the daily paper, but sign in article by article. I called it quits. I called. The problem was never resolved. I cancelled. I love reading the WSJ & regard it as the finest paper in the USA. If it weren’t for that, I would ditch the app in 2 seconds flat. Even when you’re a paid registered user, the app blocks you from reading articles and you receive a pop up to log in or subscribe. - But you’re already subscribed. AND you’ve already selected “Remember Me”. The app never remembers you. It forces you to go through the process of logging in, then makes you select, “Restore Purchase”, then wait for the confirmation “Purchase Restored”, then it takes you to another page and not the one you started to read. The page you were on is gone. You have to search for it. Even when selecting “Remember Me”, you are forced to lose your page, and go through the tedious, cumbersome log in or register page EVERY SINGLE DAY !!!!!!! I’m very close to cancelling everything & just pick up a copy at the newsstand when I feel like reading it. The app is extremely user unfriendly. The worst ever..Paul, CTAVersion: 13.9.0

Love the content, hate the new appI used to love the app, too, until it changed, dramatically so, without warning about two weeks ago. Up until then, the app was beautifully formatted, offering a print experience without the forced squeeze of trying to fit the actual print edition into an app. It had a real “front page” with the peach-hued highlights scrolling down the left side. It had discernible sections that you could navigate through by swiping. I could find all my favorite bits like House Call and My Ride because they appeared on certain days of the week in the same section, just like a real publication. And you could download the issue and read it offline later (although this capability was eroding as more and more articles required linking to a server. Very unfortunate.) Now? The app is just a list of content. No formatting. If you didn’t know about those gems like House Call, now you never will, because they are buried somewhere in another list in another section somewhere. Substituting the print edition for the old app does not work, as navigating it is clumsy and bothersome. I’m migrating over to the web edition and scrapping the app altogether. I dislike having to be connected to a server, but at least the web edition has some formatting that offers the experience of reading a real publication. I have been a daily reader of the WSJ for 40 years, and the old app made it a pleasure to move from print to electronic, as well as making traveling and obtaining the paper a breeze. Now I just grit my teeth and plow my way through “the list”. You can and should do better, WSJ!.Katkake84Version: 14.0.2

SearchFirst, let me say that I love the WSJ and have print versions delivered to my home and office. I also access the WSJ digitally off of multiple mobile, lap top and desk top devices. Surprisingly the app has a very weak search feature. Doesn’t pickup key word or print version article titles when looking for an article. I have found the digital version of the WSJ typically retitles articles showing up in WSJ print version so getting linkage between the two very confusing. Specifically, I frequently first see an article in my print paper and want to share electronically via the app. Most often, finding the digital version is a royal pain and a couple of times a failure. When I am successful, it is after spending way too much time grinding on the app. Very frustrating. A couple suggestions for improvement: Please quit retitling articles between the print and digital publications (same article different titles which sometimes are very different titles) and/or beef up the search engine to pull any newly titled article when the original print title or a co pile key words from the original print title is entered in a search. I am also surprised by how difficult it is to search a company name and get to an article that way. The print version of the WSJ’s index to companies is easier to use than the digital search feature. Why not incorporate that into the app? And yes, I do plan to keep having print versions delivered to my home and office. The print version is typically my first glance at that day’s reports (besides the email alerts I get throughout the day which I am a fan of)..Texasgirl95Version: 13.22.0

No longer a trustworthy news sourceSeveral years ago I wrote a review praising the Wall Street Journal’s comprehensive, thorough, and balanced reporting. I’d selected the Journal as my newspaper of choice almost 40 years ago, after following a handful of national newspapers for several months to compare their reporting. There was concern when the paper was bought out by News Corp that the paper’s journalism standards would decline. Dow Jones promised that would not be the case and safeguards were put into place. For years, that seemed to be true. The opinion pieces became more intellectually dishonest, but opinion pieces were clearly labeled as such and the news reporting still provided readers with balanced reporting, context, and depth. That is no longer the case. In recent years, even the news articles omit or give only a quick gloss to some information while emphasizing other information, and as far as I can tell, that appears to be based on what’s in line with the editorial positions of the paper. For example, an article cited incendiary statements made by Democratic politicians and negative reactions and criticisms, and noting that DJT has also come under criticism because of “an abrasive political style.” This was shortly after the latter’s Memorial Day social media posting about the “SCUM” during the Biden administration who tried to “DESTROY OUR COUNTRY.” Etc etc. if a newspaper doesn’t feel it appropriate to provide equal depth of analysis to differing sides of an issue, then it’s no longer a news source that’s worth investing in..JaeMM7Version: 14.44.0

Don’t Leave Home Without the WSJI regard the Wall StreetJournal as my favorite source of financial information as well as my favorite university of news, history, and insight into what makes our global economy work. I also like the balanced opinion section. In this day and age leading democrats ask, “What’s wrong with socialism?” as though it’s a rhetorical question. It is necessary and wonderful to see editorials that reflect a realistic historical perspective on this question together with a deep insights into current economics. How did people live without the wsj app in the old days? Keep up the great work. That was then. This is now. With few exceptions WSJ has gone to the dark side. Full throated endorsement of the dishonest Trump movement with a side of entitlement slashing. Two good reasons for readers to rebel and swing blue in 2024. The Republicans have few qualities that would attract a decent human being, and pandering to the extreme trumpians and McCarthyites is not going to help. Shape up you guys! Tell the truth. Gerard Baker’s wimpy article warning about the “consequences” of standing for Ukrainian freedom is just one example of how formerly great journalists are tying themselves into pretzels to say what the Trump base wants to read. I am no longer a Republican. I am non partisan. I read the Washington Post now much more than WSJ. Please, for democracy, for freedom, for truth, and for survival: Get back to decent honest journalism..Mighty BrucesterVersion: 13.27.0

Change in iPad app is awfulPlease, please bring back the old app, or at least give us the option to use it. The old iPad app tracked the print version in an easy-to-use, reader-friendly format. One could go from article to article in a linear fashion, did not have to go back to the main page each time. The day’s edition could be downloaded, so one could read it when offline, which was especially important for those of us who travel on planes frequently for business. The previous day’s edition was always available, so one could go back and catch up with all of the useful content from the previous day if you didn’t read the entire issue on the day of delivery. The new app is terrible, as bad or worse than the New York Times’ very bad app. You can only read the new app when online — no one seemed to consider the many situations when a reader might be offline. Once a new day starts, the old day’s issue just disappears. Reading article after article is cumbersome — you can’t simply go from one to the other. WSJ, you had the best app out there, especially well-optimized for the iPad. Please bring it back. It would make such a difference to so many of us. I pay a large premium today for WSJ content but I’d pay still more to get this content back in the form in which I was getting it until a couple of weeks ago..Phil S 1Version: 14.0.2

Slow to loadYou took what many held to be one of the premier apps for reading a news paper and destroyed it. First you changed the way we all had to read the news and after much backlash tried to fix it up was only partially successful. Now, loading the daily news is painful. Sometimes it never loads and I have to restart the app in order to get it to load. Even after getting it to load it takes a painful amount of time to get an article to load. Articles loaded almost instantly with the old version of the app. Who is in charge of this mess? Is anyone looking at all of the comments? So frustrating! P.S. Your stock answer to the comments is an insult to our intelligence. It’s January 29th and we all are still waiting for you to fix the abysmal functions of your app. UPDATE: Whomever updated what at one time was the best app for reading the WSJ should be fired. It takes forever to load, sometimes requiring the app be closed and reopened in order to get it to load. The articles also take forever to load. It is an energy hungry app that drains the battery beyond reasonableness. When can we expect to see progress? It not like the app is free. And please don’t reply with your nonsense stock response. UPDATE FEB. 21, 2024: app still takes forever to load articles and is still energy hungry. When will this mess be fixed. This app used to be easy to use making the WSJ a pleasure to read. Now it is at best annoying as one waits and waits for an article to load. Sometimes the article doesn’t load and one has to close and reopen the app. My comments are not unlike the majority of recent comments. When will the WSJ pay attention!?.RohollaVersion: 14.12.0

Doesn’t open anymoreThe digital version on the WSJ used to be a pleasure to use. The months long “improvement” process has resulted in significant slowing of the app as well as bizarre relocations of search functions back and forth across the page. Now, it simply won’t work. I have deleted and reinstalled the app but it remains nonfunctional. Fortunately, I still have the traditional newspaper. Addendum: so the app now works again but still has very frustrating features. For example, when it opens, it displays the previous day’s edition, not the current one. Second, it remains very slow to open page 1 (tho possibly not AS slow as it was). Articles are opening more consistently-previously, you could try to open an article and it would just freeze-that seems better. Fact remains, what was a smooth running, reliable and pleasurable experience has been significantly degraded. They keep talking about “improving” the product but if they were serious, they would go back to square one. Addendum: They’re at it again, fiddling with the app and making it extremely frustrating to use-it freezes, cuts out and slows to a crawl. After reboots, shut downs and restarts it reverts to the older version of the app which works flawlessly. You think there’s a lesson in that? Very disappointing..Jcm43mdVersion: 14.55.0

Useless updated for version 14.2I just updated to v14.2. There are no apparent changes. It is still a hot mess. I really do hope they ate trying to improve the product. The new update absolutely destroys the app. I used to be able to select the issue I wanted to look at. I can no longer do that. I used to be able to click on an article and easily read it, swiping left or right to get to the next page. I can no longer do that. Now the articles are in one long vertically scrolled page that takes forever to scroll through. I used to be able to cluck on the next article or previous article at the bottom of the article to go through the newspaper. I can no longer do that. Plus, the articles are now filled with adds. Not like before. The WSJ used to be a sleek, well-designed, easy-to-navigate and read app. It has now been redesigned to look like a high school class project to develop a news aggregator. I might as well be getting my news from google news. First, the morning paper started coming in the mail in the afternoon, now you took away my opportunity to read it in the morning when it had relevance. Didn’t anyone who actually uses the app test this before you guys rolled this one out? Please, bring back the old version..Rico cruz76Version: 14.2.0

Disastrous updateI will try and make this brief since I see everyone already agrees with me but I have been reading your paper for over 40 years and it pains me to see what you have done to it. 1. How about a heads up before you make a major change like this? Or even an explanation as to what you have done and why you have done it. Maybe try and tell us why this is better than the old version. 2. You must live and work in an ivory tower with perfect Wi-Fi, and not read the paper when you are traveling, because the app has become more and more dependent on a strong signal. I can’t tell you how many times I have downloaded the paper before leaving home, only to find myself on a plane or in a tunnel, or in some place with a poor connection, and unable to load an article. I understand the videos take a lot of bandwidth, and that’s fine, but please don’t make so many articles dependent on a strong signal to read. 3. If I can’t finish the paper in one day how can I go back and read an article or section I missed? 4. Please kill those annoying ads with graphics that move. It's incredibly distracting when you are trying to read an article, and I for one will automatically not buy any product that is advertised in a way to annoy me..JC35yearreaderVersion: 14.0.2

App experienceI won’t comment on the journalism, because this is a review of the app itself. First thing to note is that it is clunky. This is worsened by the scrolling experiences which purposely slows the screen scrolling when you encounter an advertisement so you have to view the ad instead of just scrolling past. Additionally you cannot easily select text. I like to select the text and press “Look Up” to learn more about a certain word or phrase. The most you can do is long press a single word and it will give you the option to define that one word, or you can select the entire paragraph, no in between. At first it might seem like glitches, but as an app developer myself, I know that you have to purposefully choose to implement these properties into your app. Lastly, the UI and search are difficult to navigate. If you are looking at economy news it gives you the ability to tap on a ticker symbol to view more info, but it frequently fails to even incorporate that feature into most ticker symbols rendering it effectively useless. Best I can say is that this app is basically a reference for articles that you saw in the paper, but it doesn’t suit well as your everyday news experience..Brandyn GVersion: 12.9.0

WSJ Worst Update Ever - scroll back to July and see the reviewsUpdate Jan 2024 - I almost resubscribed but thought I better check the reviews. Surely you had left the disaster known as version 14…but no, you’ve continued to reinforce failure. NO ONE LIKES YOUR RUBBISH - and everyone used to love the product! I mean really, this is kind of hard to ignore but you seem to have managed it and continue to ignor us, the customers. I’ll check back in a year…if I remember you exist. The longer time goes by, the less I seem to care. Update Nov 2023 I’ll be clear - your app is TERRIBLE and it used to be PERFECT. I’ve canceled my subscription because it’s not worth any amount of money. Bring back the old app and I’ll be happy to subscribe again. Update 10 Sept. Sadly, I have cancelled my many years long subscription to the WSJ. The terrible UI “Update” is such a disaster as attested review after review. Yet, in their own moment of arrogance, the WSJ staff have started to reply to these reviews…telling us readers who OVERWHELMINGLY HATE THIS NEW UI, that, “it can take time [for us readers] to adjust to a new format; but it’s ok, the WSJ will be patient with us troglodytes who don’t like the changes.” Turns out, I don’t have to subscribe to your paper. So, now I don’t. Original post in Aug: HORID UI change. Scroll back by most recent reviews - every review is terrible, and I agree - this UI is a horrible mistake. I hate it. I love the WSJ, but I’ll be cancelling soon. I don’t want to cancel but I’m not going to pay WSJ prices for this UI…and it’s sad to see so many terrible reviews and not a single reply from the WSJ staff - don’t you read your app reviews? Sad..RiflemanDVersion: 14.9.0

New UI is terribleI sometimes gripe about experience changes, but this is a whole new level of AWFUL. I don’t think I could hate this change any more. It looks nothing like a newspaper, nav is terrible, wasted white space everywhere, can’t find anything and not really interested in learning how. Seriously terrible change. Just disgusted. You need to roll this disaster back, because you have ruined this app for me and I may as well just cancel. UPDATE: Just cancelled all subs. I don’t have words for how angry and disrespected I feel. You took something I thoroughly enjoyed as an important part of daily life and replaced with an insulting piece of garbage. Well you can just do that without my money. UPDATE Jan ‘24: The level of arrogance shown by the developer and WSJ’s complete lack of concern with the extreme level of dissatisfaction after all these months is just insane. Canned responses about how a different experience that literally NOBODY likes or wanted just “takes time to get used to” are just insulting. You know what? WSJ can just go out of business for all I care. I will NEVER be your customer again after this debacle. So don’t fix this trash, because it just doesn’t matter now. I hope you’re all proud of yourselves..XBD7Version: 14.11.0

WSJ won’t listen to their subscribers and fix this appI deleted this app 3-4 weeks ago after WSJ changed it for the worse. I figured I would try it again. It is STILL lousy. The previous app allowed me to download the entire day's paper. VERY handy when you don't have an internet connection. It even let me download the editions from previous days. For example, my paper is not regularly delivered, so I may download last Saturday's paper and read through it during the week. After reading the 1 star reviews from the past several weeks I am stunned that this company obviously doesn't listen to their paying customers (subscribers). It is absolutely appalling! All I see is the same canned response over and over again. The previous app was how I mostly read the WSJ. Now I am left without a good way to read the paper, other than the physical paper, which isn't ideal for me. So here I am paying for a product that I cannot use because the WSJ eliminated functionality and the WSJ won't listen to their customers to bring back their product's functionality. I guess that leaves me with only one choice. It is time to cancel my subscription that I have had for years..BigGoalsVersion: 14.6.0

Version 14.5 still terribleThe recent “improvements” have done nothing to return the iPad app to its original high quality. The print edition remains very difficult to effectively read and these newer features are just bolt ons that make it look sloppy (like adding the section title and date at the top). It makes no sense why it’s taking this company so long to fix these issues when they clearly had the capability before for simple things like left and right scrolling through sections, and actually having it fit the entire screen. Lots of empty white space around the perimeter of the sections. The articles themselves are terrible too. Narrow multiple columns per page is much easier to quickly read. I have a small window in the morning to absorb as much news as possible, so this app now limits my ability to take in as much news as I can. This feels like it was a way to improve internal operational efficiency (and probably cost savings) to have a single cross platform interface and design but it is not fit for the iPad. If WSJ wants to keep customers willing to pay $600+ a year for news (which is unheard of these days) they better get their act together..RobCinFLVersion: 14.5.1

Fake newsFake, biased news that follows a certain political agenda.Pownul8rVersion: 11.0.1

Disastrous DowngradeWho replaced the reliable app with an inferior and desolate new app which lacks a lot of feature? It is clearly a downgrade; also much worse performance..Stefan D B.Version: 14.3.0

Terrible customer serviceBeen trying to cancel my subscription for months but have been unable to reach anyone by phone or through the website..DjsjsjsiebsbahuqVersion: 13.30.0

Won’t let me cancel my subscriptionFirst of all they only let you cancel your subscription by contacting customer service, which is what I did. Then they tell me that because I purchased it through the Apple Store on my phone that I have to contact Apple. Fair enough… so I asked if they knew the contact information and the quick answer is no — figure it out for yourself. Tried going through my app subscriptions and it’s not listed there. So how the heck do I cancel this please??? Can someone ACTUALLY help???.Trish_lVersion: 13.30.0

Cancel Policy is a CrimeI like WSJ but if you sign up be forewarned even though we can buy houses online now you can’t cancel your sub unless you PHONE. So kiss that part of your life good bye while waiting on hold to do something that should take 1 second. If they can sign you up online they can cancel online. Truly criminal..JimmyJas67Version: 13.29.0

Can’t subscribeFor whatever reason, the app fails to connect to iTunes when I hit start trial. Nothing wrong with the connection itself (as I am writing this review on iTunes). Likely a bug in the app. Please fix..Soulhealer95Version: 11.1

No dark mode and fonts sizeHorrible. Dark mode can only be turned on by the iOS. I don’t want my whole phone run in a dark mode. Same goes for fonts and size..FrankMi7Version: 15.1.0

App heats up phoneUnusable app: phone runs hot and battery drains fast every time the app is opened..FoxcatchrVersion: 14.50.0

Hangs on my iPhone 14App will hang and screen will freeze. Only course is to close the app. Deleted..WR2010Version: 14.50.0

Frequently hangs and freezesThe app has become almost unusable in recent days. When visiting articles, pages freeze for a long time making the app unusable. This is very bad for user experience and needs to be fixed..SrmocherVersion: 14.49.0

PaywallAll the articles and features are locked behind a subscription.._enankciN_Version: 14.49.0

WSJ sucksSomehow got worse. Just got the most biased headline as a notification regarding the elections in NYC. You guys don’t even try to be unbiased it’s pathetic. Not to mention biased and horrific journalism of Palestine-Israel conflict. It’s disgusting and WSJ is not journalism..Zerô102049Version: 14.43.0

Limited functionalityI rarely use it because the app does not show comments to articles. If i log into wsj through safari then comments are visible..Oberleutnant LukasVersion: 14.33.0

Horrible do not DownloadDownloaded and subscribed. Was charged 99 cents AND $49.95 and still cannot read articles..HmmhailstormVersion: 14.28.1

V14 is a DISASTER!April24 Update: Still terrible. I’m so glad I still have v13. It’s so much better. Why on earth did WSJ do this?! The new app is worse in every way. Even after all the “fixes”, now as of Jan-24, it’s still Terrible. If I didn’t have another iPad that is still on V13 I would have cancelled my subscription. PLEASE JUST ROLL BACK TO V13 and hire a new app dev leader..Madmac74Version: 14.16.0

Great Newspaper, Bad AppThe app doesn’t load unless I restart my phone. Have tried updating but the problem persists. I’m using an iPhone 14 with the latest iOS..JonniejonVersion: 14.15.0

Terrible editorialTrue journalism doesn’t lean heavily towards one end to tell a one-sided story. It was disappointing to see the coverage of the Middle East conflict, which was heavily tilted towards one side. I ended up cancelling my premium membership and uninstalling their app..AlexNickTeamVersion: 14.13.0

App articles load so slowApp articles load sooooooo slooooooowwww.Thor964Version: 14.11.0

Was best in class, now terribleUsed to have an iPad optimized layout. In 2023, they switched to a giant iPhone mode layout, which looks terrible and displays way more ads. Likely why they went that route. Will unsubscribe as the old iPad layout was amazing, and they new one looks like fisher price designed it..Mystic- MicroVersion: 14.10.0

Pointless stupid appEvery single article is behind a paywall. Want me as a customer? Then let me read something for gods sake. The Economist does. Guess who’s getting my money..CyphersteelVersion: 14.9.0

Terrible appThe app is not great. I am unsure why many articles do not work within the app, and instead open a browser window within the app, which of course does not load the articles because this is a paid news service. You basically have to login within the the browser within the app in order to read these articles. Sometimes logging in doesn’t even work..DifadamiVersion: 14.7.0

Very slow appVery good newspaper, but the app is a nightmare, there are long delays when switching from one article to another. I've never seen such a slow app, too bad!.Dejjjoll433Version: 14.6.0

What a horrible change to the app - this latest update does not helpUpdate Oct. 20 - they keep saying this has been improved bit it is still awful. I have cancelled my subscription …. The look & feel & readability of the “new look” is awful. Just a scrolling list of about 6 articles per section - then you have to navigate - clumsily - to the next section. What was the point of the major change? I subscribe to multiple papers and this has to be the worst interface. I will probably cancel. You say you have noted the comments and made improvements. But the change is not readily apparent. If you really wanted to take the comments into account, roll back to the prior look..Judge-emVersion: 14.5.0

Terrible new layoutWhy did you remove the feature that permits readers to access individual editions of the journal?.Strings1973Version: 14.2.0

Runs hotApp needs optimization. My brand new phone runs like a steam engine when SCROLLING TEXT. Kill all the crap running in the background..KtycheVersion: 14.0.2

Used to be best news app, still outstanding contentThis app used be the high water mark of news app design. The new iPad design v14 is absolutely terrible and got rid of everything great and distinctive, and losing its professional look and feel. Specifically, the layout similar to the print edition is gone including the excellent sidebar summary of top news stories. Moreover,I can no longer see prior day’s editions. It looks like any other clunky news app and I can no longer breeze through my favourite news app over morning coffee. Why did you do this? I am now having to consider cancelling my subscription since this is a huge step backwards..SL_fanVersion: 14.0.2

IPad version terrible UX nowThis needs to be reverted back. The print edition went from an excellent experience to garbage. What is this..Christian6565Version: 14.0.2

What the hell?What the booody hell? What have you done to your app? You’ve absolutely ruined it! Everything good about it - see my previous review - has been turned on its head. Why would you DO this?.AcoyneVersion: 14.0.2

New interface is awful. What idiot came-up with that?I can’t believe that a nice user-friendly iPad interface was dropped for the benefit of this awful iPhone interface. I’m cancelling my subscription.Michael-GAVersion: 14.0.2

Used to be fineThe tablet version used to be a good experience, wow its just another upscaled phone app, incredibly lazy..Sancha_panzoVersion: 14.0.2

Very disappointed with new versionThe Wall Street Journal is a fantastic newspaper. I have read it for years and thoroughly enjoyed it. The app was excellent too. Very user friendly. Was able to have easy access to one weeks worth of papers. The new app (as of last week) is awful. It doesn’t give access to the whole paper anymore. It is regularly updated. I am very disappointed and wish they would make the old functionality available as an option..Vine8mtlVersion: 14.0.2

Update is horribleNavigation between sections doesn’t work. Layout is not user friendly, and headlines font (especially for the long list of articles) is flat, repetitive and visually stark. With no variation, you don’t get pleasantly drawn into articles, unexpectedly, as you did with the original app. There is just a drone of article headlines that no one will pause to peruse. Can’t see prior days’ editions. Shockingly terrible on every front. How could this make it through the endless number of approvals this must have required to go to launch?? And do they not understand their premium target market?.HealthandwealthVersion: 14.0.2

Stock watchlist not saved between updatesThe latest update doesn’t retain a user-defined stock watchlist..MoulecVersion: 14.0.1

Update HorrificTotally useless update. Do not know what day I am reading and how events evolve. VERY DISAPPOINTING!.Mr. Doc24Version: 14.0.0

WSJI am paying too much money for this access yet when I take a link from my email I can’t read the article because there is no sign in button , just pay up. This sucks Oh and when I try to send this in my first 34 attempts at a nickname are taken.FdhirdhjkiVersion: 13.30.0

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