University Of Michigan Customer Service

University of Michigan Positive Reviews

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University of Michigan Negative Reviews

This app used to be greatThis app would have a lot of functionality if it actually run correctly. it worked fine for years, and then started bugging out once i got a new phone. the most frustrating bug is the “back” buttons failing to work if the app isn’t rebooted every time. i also feel like the dining hall info only shows up 50% of the time, with some dining halls just not being listed for some period of time before magically reappearing. i understand that the devs may have other projects going on, but please optimize this app for newer cell phones, as it can be such an amazing resource when it runs correctly.Wolfster19Version: 7.1.0

UghI have no idea how the bus system works because of the update. please revert back, please..Baudi moovenVersion: 6.1.3

NO BUSSESTHERE ARE NO BUSSES I WAITED FOR TWO HOURS IN SARATOGA AND THERE WASNT A SINGLE AVAILABLE BUS!!!!.Umich fellaVersion: 8.12.0

Decent services, very poor usabilityA lot of usability/interface issues hat seem pretty avoidable. ex: CTools here has no options for saving resources to mobile devices, which makes it a (much) less useful feature. ex: App is set up poorly for actual navigation. Even things like Back/Home button setup makes for slow browsing, loading/reloading. Having to reload long lists of info every time a page is visited/revisited (as an example, looking at courses; reloads term, college, dept, course, and section every time a page is loaded. Makes any kind of browsing/lookup pretty time consuming. Things like this throughout the entire app) These are features I use most often, but it's pretty clear there are issues like this throughout the app. Seems very fixable. If UM is providing the app, they should work out these types if kinks and inconveniences..YllmxxxVersion: 3.0

Please revert to the previous versionThis update is upsettingly awful. They took a great native app and turned it into a bunch of webviews using what i believe is jquery mobile. This is why the table rows highlight when you scroll and there are terrible loading transitions. The last version was awesome for checking the bus, but this version butchers that. Also it seems that this version was built by a freelance firm? I'm really hoping UM didn't pay good money for this "update," as the students built a far superior app..This broVersion: 3.0

Error in full articlesI was looking forward to this app because it really does keep up to date Michigan news. The only problem is viewing the full article. It doesn't open and says there is an error. I tried multiple articles, restarted my phone and deleted and re-downloaded the app. It's like warming up for sex and not having it, it's like playing 9 holes of golf and going home. Anyways, you get the point. Once it's fixed, Great app..BigBlueBalls1Version: 0

No More Magic BusIf you use the bus app DO NOT UPDATE. The most useful part of this app was the magic bus, specifically being able to see where each bus was on the map. Seeing estimated time to a given stop is not enough, because estimates are frequently incorrect. Also, if you're not familiar with a route, the old system let you see stops on a map, whereas the new system only has confusing names, and no info on where those stops are..AnourauchVersion: 3.0

Not terribly useful yet.This app has 2 useful features right now: menus for the residential dining halls and Magic Bus. If you don't use either of these, as I rarely do, then this app isn't useful. The addition of Umich email, CTools and Wolverine Access (formatted for iPhone use) would make this app a must-have for Michigan students. Hopefully these things will work their way to us eventually..NarrwaldVersion: 0

Absolutely awful updateIf most people are like my friends and me, you use this app mainly for the bus. Removing the map for the buses renders the app virtually useless. DO NOT UPGRADE FROM THE OLD VERSION. This new app is absolutely awful. I'm disappointed that in my 3 years as a student here, this is the apps first upgrade, now I understand why they never upgraded it. I expect much better from a school like the University of Michigan..FunnymanW0WVersion: 3.0

The bus and menu sections are worse with 3.0The map was much faster, easier, and informative than this new stuff. The old food menu system was also better because I could search by name and access a menu in less than a second, and I didn't need to specify breakfast/lunch/dinner, which I rarely changed. The app is much slower in general, and the UI is ugly..ShmasdfVersion: 3.0

Horrible update with no further changeIt was a awesome application, but it is just a crap now. If you could restore the last version, that could be great! If you accidentally lost the previous versions, please ask someone who knows the previous version to remake it. I have been waiting for some change for 5 months... Nothing happened!.Angelkarin7Version: 3.0

Bus route information is unusableI used this app for the sole purpose of finding out when buses were coming. With the update, they took away the map view and replaced it with a confusing list of bus route and stop names. Absolutely unusable now. Just on the way here I saw both the people siting next to me on the bus delete this app and searching for a new one..Da Mart7Version: 3.0

A big step backwardsThe bus feature is completely useless - slow to load and not responsive! Cannot change to view the bus route I need to see - it is stuck on South Commuter Interface for the whole app is very sluggish - lots of spinning loading indicators This is not up to the standard if other apps from the University if Michigan.Lkv338Version: 3.1

Needs workApp is generally too slow. Launching can take several minutes, and opening individual sections restarts the tedious waiting process. Bus section and map sections are neither easy to navigate nor accurate in finding buildings. One-time sign-in would be helpful..IamhappywiththisappVersion: 3.6

This version seemed like a downgradeThere was absolutely nothing added in this app that is useful, and so much functionality was taken away. Please bring back the full-fledged bus map, and put up a menu where I can view more than the current day. Also, it would be great if I could set a preset for the menu..Nick R.Version: 3.0

Do NOT UpdateThe only time I use this app is for the Mbus and they have found a way to completely mess it up. It doesn't show the routes anymore and the names of the stops are confusing. Do not download if you like to see where to bus actually is in real time. I hate the update..Snowflake2275Version: 3.0

Worse than everRemoving the bus map makes it very inconvenient to use. Sometimes the added bus stops disappear from the favorites folder. The icons are blurry, and the transitions are kind of weird. Perhaps you should comply with the original design language of iOS..TheWBPVersion: 3.0

Miserable UpdateWhat a miserable update. Every press brings up a silly grey loading spinner. Even the back button. You can't list events by day anymore to see everything that's going on around campus..Flick1776Version: 3.5

Updated without looking at reviewsBus maps causes entire program to crash especially if you try to zoom with 2 fingers..Xtalking11Version: 3.0

"Update"HATE the newest update. Magic bus was the best part of the app and now it is beyond bad. It's 2013 not the 1990s. Why in the world would you think we would want a list of times instead of a map showing the real time location of the buses using GPS?.JewellssVersion: 3.0

A tragic, tragic horrorThere is not one, single, even remotely redeeming factor about this app. Not one. UI is atrocious, there's literally at least one aspect of every page that's glaringly horrific. The content is slow to load (if it loads at all). And the UX is confusing, frustrating, and downright offensive..ForremcckinnyVersion: 3.2

JunkDon't clutter your device with this crap. I've seen better user interfaces from high school students. Not to mention this app does literally nothing you couldn't do more easily with your mobile web browser..KenPaulHVersion: 3.2

Bus app needs workThe old bus app was much better than the new one. Nearby stops don't show up and the map needs to be able to display multiple busses like the old one..Lemellekh2Version: 4.1.0

The update is so bad!I used to use this app all the time and it was really helpful/easy to use. After I updated it, it felt like I was using a computer with dial up, glitchy, annoying and overall the app is useless.TsconeVersion: 3.0

Outdated appThe UI in this app is outdated and as a whole it is very slow to load each page. The bus section should be a standalone app. I'm disappointed that this is the official university app..X2appreviewer2xVersion: 3.3

Directory issueI used to love this app to quickly add a person to my contacts. Now with this version it's no longer possible and I have to type all the information manually. A BIG disadvantage!.Oliverrb_75Version: 3.1

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