ParentVUE Customer Service

ParentVUE Positive Reviews

It’s okThe app works fine but there should be a way to delete all of the inbox at once and not just one at a time. I have multiple kids in school and get massive amounts of emails and at the end of each school year I’d like to be able to delete them faster than one at a time. Currently I have over 400, that will take forever. Please add that to an update!.5growinggirlsVersion: 12.2

Nice improvementThe old version of the app was ok but this feels like a definite improvement. I love that the Grade Book is right there on the dashboard, as that is what I log on to check. Everything is big and clear and does what I need it to..PaccamaccaVersion: 12.4

Worst app in historyAwful. Have to change password every time to login..Zack252525Version: 12.2

6767.CdihcndsijcnwdijcnwVersion: 12.3

Awesome!This app has been so wonderful! I can easily submit absences, check grades and assignments, check schedules, check testing scores, get teacher messages, etc. and all my kids are there in the same place. It makes everything so much easier. Only feedback is that I would like to be able to see the whole weeks schedule rather than just today’s schedule. One of my daughters only goes to 2 subjects and the times to take her changes every day. If there is an assembly or something it changes too. Thanks for the genius app! You guys are great!.Mommyl4dyVersion: 11.8

Great way to keep up to dateThese days as a working parent it’s hard to keep track of everything! Especially with multiple kids in different schools. This allows me to see everything for both kids. Daily assignments, current grades and test scores. Now yes it DOES require the teachers to input info, but that ISNT the fault of the app or the developer. It does exactly what it says and works without flaws. I love it. So helpful in working with my kids to stay on task or ahead and get the caught up on late, missing or poorly scored tests and assignments. I happy to have it..CheféVersion: 5.3

Helpful, but accessibility could improveI am supporting Synergy implementation in our school district this year. As a parent, I find this apps incredibly helpful. Let’s me message staff, submit attendance, see assignments, check grade book, even look at progress toward graduation. In my support role, I’ve found that multilingual parents are struggling to set their language preference when they log into the app. The login screen needs to have language preference 3/4 of the way down the page in a highlighted color. As it is, it’s not obvious and most are missing it. Fingers crossed that the developers will honor reviews and update accordingly..ComvernedVersion: 11.2

Hire A DesignerApp "works" from a purely functional point of "gets the job done". However the user interface is quite clunky, doesn't really have the same visual cues as other mobile apps. The app seems to have been designed without round phone corners in mind, some buttons are stuffed oddly in corners. The app looks like some native app wrapping HTML / Cordova / Phone Gap and it really shows. Contract a designer for a few months to knock out many of the design issues. Nothing is horrendous but there are so many papercuts using this app it really adds up..VcsjonesVersion: 11.8

Grade book errorI generally love this app and the ability to keep up with my student. However in the grade book I am consistently getting an error after a recent upgrade. I can tap the screen past the error but it is not clear to get past it that way. I am also getting an error in the grade book saying I am not logged in. How am I able to reach the grade book if I have not logged in? Last year this app was key to keeping up with my student. This year I don’t trust the information because of the errors..BeachBreezeVersion: 10.4

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ParentVUE Negative Reviews

New updateI’ve been using ParentVue for years. I’ve always loved it. This new update…not so much. When grades used to be input into the system, it would show us the class, the assignment and the grade. Now the notifications say, “_________ received a new grade! Log in to check it out”. I ABSOLUTELY HATE having to search for changes in my kids grades. With them balancing 7 classes…it’s annoying. Please go back to the old notifications!! So much easier to navigate..Lalucy03Version: 12.2

There has to be betterThis is the worst app I’ve seen since smart phones were new. It doesn’t load. I cannot pull up any of my child’s information. I cannot access messages. It doesn’t register when I’ve opened any notifications/alerts so it always look like I have one. It’s the new year and our school district said my child’s teacher information would be available but the app can’t even load that page. I cannot believe this is the best they can do. It’s embarrassing for the app creators and the schools using it. There just HAS to be a better option out there..KAY8392Version: 12.2

Hate it!This is the worst app l've seen since smart phones were new. It doesn't load. I cannot pull up any of my child's information. I cannot access messages. It doesn't register when I've opened any notifications/alerts so it always look like I have one. It's the new year and our school district said my child's teacher information would be available but the app can't even load that page. I cannot believe this is the best they can do. It's embarrassing for the app creators and the schools using it. There just HAS to be a better option out there..Bedolaga12Version: 12.2

ALWAYS Issues!They want us to use this app to keep track of our kids and be involved, yet like so many things in public education they lack the necessary support it needs. App is always crashing or not working. Teachers use whatever they want, nothing is consistent. Some want this, some want Canvas… some want something else! Then we blame parents for not “being involved” when no one can agree on anything anymore! Extremely frustrating and the lack of effort and quality this decade is pretty pathetic. Everything built to be replaced!.1Pissed_OffVersion: 12.2

Projected grades per assignment? Why did we remove this?Looks like the functionality where you can click the calculator and see projected grade on each assignment has been removed. This is CORE functionality for this app! I will go back to the old version which still has this. But so glad that with this new parentvue version you can change the color of the grade tiles, thanks for adding that….TrfhgdthhfthfhjjVersion: 12.4

Cannot report absencesI’m not able to report absences. The drop down box for the “reason” for the absence is blank. The app doesn’t allow an absence to be reported without a reason..Shannon_jones2006Version: 12.3

Near pointlessThe app doesn’t send you new emails, it resends old emails when you receive a new message even when it’s from an unrelated staff member or subject. The app send button closes the pdf attachment even though it’s on the opposite side of the screen. The close button closes the attachment. The forward option doesn’t include attachments. So good luck sharing or saving the syllabus. So, dear high school, when I don’t get your emails, it’s because the app screws up..SheahlVersion: 12.2

Not functionalI can’t get into the app. Tech support provided user name and temporary password for me to use and quickly reset, but I get the same error massage over and over. I deleted and reinstalled the app twice - no change to the problem. Without access to Parent Vue I can’t update contact information, view my child’s classes, etc. This is a terrible/useless app that has got our school year off to a frustrating start..Lifecake devoteeVersion: 12.2

Praying it’s not a reflection of the school system!This app is awful. It is glitchy and inefficient. Leaves so much to be desired. The email section hasn’t worked properly for me any time I’ve tried to use it and it’s been YEARS now. I keep thinking they’re going to get around to making changes, but expect my son to graduate before that happens. I hope this isn’t how they handle challenges for the students...:freckles:.Version: 12.2

I can’t read messages from the teacherUnfortunately, I can not read the emails from the teacher. Often they open up as blank messages or the app doesn’t allow me to scroll to see the full message. I have to go on an actual computer to view emails. It is frustrating as I don’t always have a computer to access..Feli19!Version: 12.3

HorribleThis app is awful. The links aren’t always working and messages get cut off. Takes for forever to upload and glitches and freeze all the time. Also can have to individually delete messages once read. For a district parent communication app I wish it would work better.Snowbites egVersion: 12.4

Am I doing something wrong?I just downloaded this app so I’m assuming it’s the latest version, but everytime I try to navigate the app it won’t let me and it says “unsupported version please upgrade to latest version” but I have no updates anywhere . Am I missing something ?.RachelVill777Version: 12.2

Doesn't workThis app is so frustrating. I couldn't login all year and the school office couldn't fix it either. I was unable to view my child's report card. I am not getting the emails from the teacher. It's really frustrating..Jamie f wVersion: 12.2

ParentVUE contributing to parents greying hair!This app is terrible. I could go into the hours I’ve spent trying to update registrations for this year, but I don’t need to, because every parent who has used this app knows that it is garbage. Surely, in 2025, there must be a better option!.Makuakane FamilyVersion: 12.2

Comically badI’d give this app zero stars if that were possible. It routinely kicks you out and displays various login error messages requiring you to either delete and reinstall the app, or signing out and adding your credentials back in..PicabolabVersion: 12.3

Timing OutApp requests keep timing out and I’m unable to view my child’s grades and assignments. Very frustrating to say the least!.CantFindOrderVersion: 12.2

Not functionalDoes not allow you to reply or forward emails. Once you click reply nothing happens. It’s frustrating trying to respond to teachers..Eb9393Version: 12.2

HorrificAll schools need to dump this app. Support is absent and it requires deleting and reinstalling the entire app to fix things when you have your password changed...gets stuck on verification screens...etc..ShhbhvrvdvwbensgbbebyrbdbVersion: 12.2

App is finickyI keep getting an error message that I’m timed out. When I try to log back in it continues to load and load then give the same error message..Ness1022Version: 12.2

Rather be attacked by rabid chipmunk with a buttcheek fixationTerrible. Doesn’t work. Crashes out harder than a drunk and roofied prom date. If you thought Covid 19 and communism were bad just wait until you download this dumpster fire..DizzlehachiVersion: 12.2

BugsAlthough I can log in just fine via a browser, I cannot log into the app on iPhone. (Previously, I could but it stopped working around Molly 2025).RakatunesVersion: 12.2

Great until latest update.Before the latest update I have had no issues and would’ve given it a five star rating. Since the update, biggest issue I have is format. Before, when glancing at the grades, under the grade book tab, all the classes are listed with the grades for all classes right there. Now, the grade boxes are bigger and class grades do not show up. When you touch your finger to scroll they do finally show up but in the box (class). They show up listed above it- in the wrong class. Im guessing the box size format must be wrong. There is no boarder or box around the grade to separate it so it makes it extra confusing and not user friendly. To get an accurate grade I must now click on the class itself. *Using app on iPhone..MeelieBuggVersion: 5.0

App not workingI cannot even get past the swipe left to find your district it will not show me anything at all smh.4leafcloverzVersion: 12.4

HackedI downloaded this app, and I believe I was hacked, it started taking money from my wallet little by little. And it even asked me to put in my wallet info..OnlymecancreatewildVersion: 12.2

This app is garbage!I can’t view any documents! Report cards won’t open, and all past grades are missing..DK-1214Version: 12.2

Worst app I’ve ever delt withI refuse to waste my time on a better review when clearly no one puts effort into making this app work properly.Jd😬Version: 12.2

GarbageVery slow to load and inaccessible outside of the US. Rare occasions I travel I can’t check kids’ schoolwork. Ridiculous..SpgrpgVersion: 12.2

LB UNIFIEDAbsolutely horrible application…try holding yourselves to the same standard that you expect from your students..Stanford ParentVersion: 12.3

A critical error occurredEvery time I log in into this app a pop up occurred saying “a critical error occurred”. Please fix the bugs..MrEmbohVersion: 12.2

App doesn’t workNothing populates..Megan.obrien09Version: 12.2

TerribleIt’s a shockingly terrible app. Nothing works reliably..OregonycVersion: 12.2

Horrible app!Update: When are you going to make it possible to copy your child’s other parent (often located in a separate household) on emails? These families number in the millions. You and the school systems are operating off 1950’s assumptions about the US population. You aren’t meeting the needs of today’s families! The ONLY thing this app does decently is show me my son’s grades. Our district has deemed that we MUST use it in order to communicate with teachers. But the email portion doesn’t work on my iPhone, I can’t copy my son’s father on any communication, and the website doesn’t even work in my phone. So after work, between making dinner for my family,’helping with homework, and doing necessary chores such as laundry, I have to make time to sit down at my laptop to log in. What are parents who can’t afford a computer supposed to do?? We live in a very poor district, one of the worst in the country, and there are so many families who can’t afford a home computer. For the first three weeks of school this year, the school didn’t even KNOW we had to use parentvue, so important emails went unanswered. Why on earth would anyone want to use an app that blocks parent-teacher communication instead of facilitating it?.Gloaming1974Version: 8.1

Developers should be firedI have been a software engineer for over 20 years and I have NEVER experience an application that has as many bugs, incomplete, and non-functioning features as this one. This company seriously needs to review its Software Delivery Lifecycle. Tonight alone I have received no less than 30 notifications that I have a new message in ParentVUE, yet when I login and check, there are ZERO new messages. Bonus feature...when I click the back button from my Inbox, the app goes completely haywire and drills all the way down to the first email in my inbox. I tried deleting an old message in my inbox and finally gave up because every time I tried, the app crashed. First day of school and neither of our kids could login to get the message from their teachers on what to do. Seriously considering writing my own app and selling it to the school district for I’m sure the ridiculous price they charged for this total piece of junk. You really should be ashamed for releasing something of this quality to students and parents..PsenechalVersion: 8.6

Glitchy AppIt is not intuitive where to go find notes from the teacher. I have two children at the same school and notes from one child’s teacher show up as a message under the other child. Trying to read a message from 9/11 from the teachers shows that after I am done reading, the envelope closed as if it is another new message and the notification remains in the app but I am not receiving notifications outside of the app. It took many clicks to figure out even where to go to get to the message. The message shows up under one of the children but I have to click on messages to read it, if you click on your child, there is no way to get to the message. I do not understand all these “not due” entries placed in the app for assignments, it seems our children’s school has decided to treat it as an interim grade book rather than specific grades for each actual assignment/test our child takes..AppleApple495Version: 7.2

App has some big flaws.I've been using the app for a while now. It's missing some key features. As another review mentioned, there is no way to delete messages or even keep them showing as "read". Every time I sign in it shows 18 new messages even though I've previously read them all. My son's school decided not to mail report cards this year. I couldn't find a way in the app to see his report card. When I signed in to the actual website instead of using the app,I found a tab specifically called report card that isn't present on the app. You're better off using your web browser and signing in to the website than to use this app if you're using an iPad..RonchboVersion: 3.0.3

FrustratingTrying to support our son’s teachers by keeping up on his assignments and grades. They don’t even use it fully and 1/2 the times his assignment grades are not posted so we do not get a full idea of where he is falling behind. You email the teachers and sometimes they never respond. You don’t even know an assignment is missing until AFTER the due date. How can you possibly help your student if the information isn’t there to follow. Not to mention the server is down 1/2 the time and the tech support at the school is clueless. They can look online and tell me the last time I logged in, we’ll no kidding I just told you that, I’d say. Then they tell you to call the district person. Good Lord! Send home notes or email the parent. The gap between schools/ teachers and parents widens..Libb_stickVersion: 6.0

Never worksParentVue never works when I need to report an absence. Never. The dropbox for reasons doesn’t show anything but there’s no way to bypass the dropbox by putting the reason for the absence in the notes section. Why offer a feature that can’t be used? Every time this happens I look to see if there’s an update causing the glitch, but…that doesn’t appear to be the case. None of other features seem to work either, my daughters grade (10th) was wrong, my other daughter has her 4th grade picture still (she’s now in 7th), and none of the other features seem to be utilized- although I’m willing to share blame with their school for those issues. But come on, ParentVue, what’s the deal with reporting attendance?! Fix it already!.FrustratedBeyondBelief06Version: 11.2

Glitchy, slow, errors and less reliable than USPSFor such and important tool for communication with parents and schools it is probably the worst I’ve seen. Checking and sending messages are slow on a good day. Attachment take a long time to load if they don’t throw an error. Sending an email has less than a 50% chance of sending without some cryptic error popping up. Screens regularly show up with missing options. Having more than one student produces one notification per student even if the message is only sent to one student. Some teachers are moving to other tools that send text messages instead. Can’t imagine the aggravation that teaches have with a product that never seems to get better..Really-unhappyVersion: 9.2

Can we just get a new app already?? Info not uploadingEvery time I log in, something doesn’t work. Can’t access my child’s info…can’t access their teacher…their schedule, their email…finally can get the email, but can’t get any staff member info to populate. I’ve tried emailing my child’s teachers in the past, but it doesn’t populate any emails, regardless if you select “student’s teachers, staff list”, etc. also, information for classroom assignments or schedules are not uploading or anywhere to be found. Nothing really works through this app for the entire time I’ve had to use it…yet it’s required! If you tell us we HAVE to use it…then give us something we can ACTUALLY USE!!.SandiyaDesVersion: 11.8

Messages Don’t Clear, don’t get marked readEvery time I login to ParentVue I have the same notification on the upper right corner telling me I have unread messages. When I go in it’s the same messages I’ve read over and over, they never get marked read. I also took some time to try and delete all the messages, some of them just won’t delete, when I swipe they don’t slide over to show the Delete button. And the ones I was able to delete, they’re back when I log back in. So I just have to ignore the messages section, useless. Really bad unit testing, and QA testing on this one. It’s like the programmer just felt like the first swag at this was good enough, off to production..GoodformVersion: 10.5

Update is a failThis app has never been great, but it has been better than it is now. I have to log in to the app, then when I want to look at something specific (i.e. grades) I have to log in again. It is a complete mess. There is no way an “update” should fail so miserably and there is no attempt to fix it after they have been notified of the many issues. I’m going to reach out to my district with issues and hopefully they will look for other software. I have no problem using an app for registering, payments, checking grades, contacting teachers, or to report absences if it is going to actually work… but this does not..Jlsay05Version: 10.3

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