National Geographic Customer Service

National Geographic Positive Reviews

National Geographic ReviewNational Geographic is the best. It has amazing photography and lots of scientific proven information that’s explained for the average person. It also shows biases, and theories and explains them along with information that don’t support the claim. It has a wide variety of topics to explore with lots of detail and multiple people who work hard behind the scenes to give the best information. The only negative part about it is that they can over exaggerate animal fights and predators leaving people with knowledge that makes people these amazing animals as dangerous, violent and vicious. Although they do inform people about their behavior and adaptations that help them compete in this ever changing world it gives them a bad reputation. Which leads people to want to harm them instead of protecting them from their already dwindling numbers ( such as sharks). National Geographic provides awesome information with lots of facts and details and gives both biases on topics. But some of the biases content can be perceived wrong..Hacker#11.33Version: 7.56

Some improvements but still slowUpdating to 3 stars. Finally I was able to reach someone that suggested deleting the app. But that didn’t work. Then it seemed they perhaps had some issues on the back end of the system (nothing to do with my app). Now downloads seem to work as well as reading offline. Not giving higher than 3 starts because the app is still very slow. —————— Zero Stars!!! It’s been years since my first review of this app and it’s still broken. Nothing gets fixed. They say the Downloading is now enabled, but it’s clearly broken. It fails when trying to download, then the item gets stuck in the Library and your can’t remove it even though it isn’t bookmarked as a saved item. The only way to purge it is to delete the app and start all over. One brief time I was able to download an article, then while traveling and not on WiFi, the article wasn’t available. So why is there a download option if you can’t read it offline? Maybe I’m missing the purpose of the download option. I’ve tried uninstalling and reinstalling the app per NatGeo’s support team recommendation, only to loose all my bookmarked items. Then the problem persisted. They or their developer clearly have no clue as to what is wrong with this app, nor do they care about fixing it. If they did, these issues would not be languishing for the past several years. The original apps was great — could download issues, read offline — then this new app came along and all went sideways if not backwards..Wmb215Version: 7.1.0

My exposure to nature’s mysteries, other peoples, and exploration of current issuesSo good. The photos, of course, are amazing, and the writers bring you right in to what they experience with verbal elegance, do pleasing to see and “hear”. The pictures and stories take me all over the world and up close. NatGeo has me running a race in the wintry cold with top runners in the Himalayas, journeying along an important river in India and seeing its critical water issues, and feeling excited at the amazing cutting-edge agricultural techniques in the Netherlands that give hope to the capacity to feed millions with so little land. My experience and awareness is expanded through the app and the monthly issue, which I think is worth the $2.99/month to subscribe..Molly and MandarinVersion: 7.0.2

I feel like a Kidd againI’m so excited to actually be able to read articles about science and what’s being studied around the world and practically in my back yard. Oh how I’ve missed it since no one has the magazine’s lying around anymore so I’ve wasted my time reading little bits and pieces on one site are the other not to mention all the wasted time on social platforms never getting the science fix that I love. Why I waited so long and wasted so much time when my old favorite magazine was still around and better than ever,I’d give it a rating of 5 out of 5 👍 ⭐️⭐️⭐️⭐️⭐️.Maypole-1Version: 7.9.0

National Geographic articlesI have been reading this magazines articles and pictorials since I was a child and subscribed to it when I could afford to or read it in waiting rooms and libraries. The articles are always first rate and fascinating. National Geographic is unique and covers a wide variety of subjects in the sciences from oceanography to photography to biology to archeology to ancient history to paleontology to sociology to anthropology to medicine, etc. No other magazine manages to feature wonderful articles on so many different topics. I am a “baby boomer” (in my 70s) and have been reading Nat/Geo for over 60 years..SuziRobVersion: 7.13.0

Unique magazineI have been reading NG my entire life and am 79. Was in school libraries as we did not subscribe growingbup. Married in 68 and subscribed ever since. Always kept issues as too dear to throw out. Finally after 35 years donated to a local library and hard to find one that accepted. Sad as new generations need to hold your yellow magazine in their hands- too much digital. Important objects are needed to hold and cherish. Great that all issuesare on line now for all. Start a rereading program where subscribers can contribute to libraries for new minds to read ! Mike Brick.MM McBrickVersion: 7.41

Nat Geo appI love National Geographic magazine and have always read it when my grandfather bought it for my sister and I. My only criticism is that if you have a subscription with Disney plus and the Disney Plus Bundle that it be included with your subscription so that you can read any issue without having to pay for another subscription. always love the writing style that the magazine covers and very informative, plan on using this educational resource for my social studies classes in the future..Bittner25417Version: 7.59

Great contentThe app however is hit and miss, sometimes it takes 20 seconds to start up. And it’s the only app on my phone to crash that I can tell. My phone was recently restored to iOS 14.5.1 with latest cloud backup and the IOS as an ipsw file. And still buggy. Please fix the speed and reliability. Thank you. Update. Changed to 4 stars. I will update to 5 if it stays. A developer of the app reached out and I’ve tested it a few times. Seems good. NG is awesome. I also have the tv program as well. 😊 Back to 3 stars. App takes a while to load. And if you switch back to it, it will crash, even though it was “open”..Paq7512Version: 7.2.0

I love this app! So much information!I am a middle school student and I LOVE reading so much and when I got the app I was thrilled! With their unbiased information and inclusion of any community, it be LGBTQ+, People of colour, or any group history continues to neglect and not record, it is a great place for someone who loves to learn. I can confirm that any age, young or old will live this app and spend many waking hours on it reading and going down rabbit holes.😬 I have so much respect for the writers on NatGeo and love what they do. 📚GET THE APP📚.NotAToadTakingOverTheWorldVersion: 7.39

My experienceI have always loved group looking at National Geographic the pictures and stories of everything and everyone around the world right at you fingertips. Now we have the same thing in digital which to me with any decent computer the pictures jump right out at you face . We also have another great feature especially for someone of a little age you can make the font size bigger. Hey that’s huge. Keep up the great work National Geographic.Trigger664Version: 7.0.2

Love this app!I absolutely love the National Geographic app and all the features it entails , including the ability the download articles for offline viewing ! National Geographic is like the (sugar free) candy to my curiosity sweet tooth. Sugar free because the information is vetted, studied and reliable and therefore not bad for me to consume ! The only downside the payment of course , but understand such renowned scientist should be compensated for their work always. Happy reading everyone !.CuriousscientistVersion: 7.54

So fed up with this app!I’ve been subscribed to National Geographic for over fifty years. Love the magazine. Love the app too when it decides to recognize me!!! I don’t know what the change was but now it has decided I’m not a subscriber, apparently since I didn’t subscribe through Apple. What use is the app to me when it will not let me read any of the premium articles that I should have access to through my subscription. I’m not only ready to dump the app but to not renew my mail subscription. I only take it now for my grandchildren..LoisbaVersion: 7.54

Always Something That Delights and AmazesI’ve been reading and enjoying National Geographic since childhood. It has opened up the world to me, the unfolding history of our species, the magic and wonder of the planet’s flora and fauna, new discoveries about space, and our struggle to live sensibly and kindly (we aren’t doing that so well). This app means I alway have something to read, ponder, and enjoy at my fingertips. Thank you!.WildsalmonwomanVersion: 7.4.0

Print view needs improvementHi, the latest updates have solved many of the bugs with the app and greatly improved the ability to view a “print version” (i.e., a replica of the printed magazine), but one feature I would love to see is the option to have landscape mode show both pages as they would appear if one had a paper version of the magazine open. This would greatly improve the app, as there are many photographs that span both pages of an open magazine. Thanks so much..CdavidbraggVersion: 7.2.0

Favorite reading; personal, family, teachingI love my National Geographic membership. Every day there are fascinating new things to learn. I have used articles in my classroom and shared them with my own children. I love learning more about our amazing Earth and the people in it. The photos, the articles, and the videos have enriched my mind and even at times brought me to tears with their beauty..Eak532Version: 7.40

A better experienceThe app has improved since my previous subscription more than a year ago. Clearly devs have listened the people, although there are some issues when the app freezes. Nothing to hate, though. The download option to read offline really rocks.CrhistciVersion: 7.9.0

Laudatory remarks.I have long been a member of National Geographic. I started back in the 60’s and though I often had to move, (I was a Professional Soldier and I served in the Army for 23 years) I always kept my subscription. It is one of the most informative publications and is extremely useful for my grandchildren who often research their school work..LoucatnycVersion: 7.41.2

Nat Geo phone appKudos on the National Geographic phone app. Cannot tell you how much I love reviewing it and reading articles. Each morning my coffee is accompanied by a review of the new listings. Photos print everything comes through so well and as usual, the photos and the articles maintain that degree of excellent the magazine has always been known for..DfarrisVersion: 7.41

Get rid of article pop up at bottom of articleI click on a notification and as soon as the article opens there is a pop up with an arrow to go to a different article. There doesn’t seem to be a way to “silence” or clear it without clicking it, going to that article, and figuring out how to find the original article, since back rarely takes me near it. Please allow an “x” or swipe to clear it..Kla9107Version: 7.66

Bottom link is very annoyingA link to another story is always at the bottom of the screen. I have accidentally hit it several times. I have to go back find the article again and scroll to where I left off. When looking at pictures, it covers the description. This is extremely annoying. I will choose what I want to read next. If not fixed I will not renew..Liz beadVersion: 7.13.0

NatGeo ReviewI have been a subscriber to National Geographic magazine since 1956, and I have participated in more than a half a dozen Nat Geo expeditions. Obviously, this is a venue that I have thrived on for many years and whether it be in the form of an Internet message, or a magazine or a participating in one of the expeditions I have continued to learn from National Geographic. Thank you for continuing this tradition..Keeping me up-to-dateVersion: 7.60

Growing up with National GeographicI grew up loving NatGeo and gifted our very young son a subscription. He grew up passionate about photography interning for The Hill while in college in DC. He now works at National Geographic and living his dream job. Some iconic publications I grew up with like Life Magazine are long gone but NatGeo continues to evolve and thrive, educating and fascinating the young and old around the world. How cool is that?.Claro angelVersion: 7.40

Nat Geo saved my life!!I subscribed during the pandemic. It was much needed to inject some foreign lands into my daily life. I miss traveling and living abroad. Nat Geo has been a lifesaver!!! Not to mention the articles I learn from everyday. My son then gets on and we share time together talking about world events outside of politics. I wish more would do the same!.Baltimore DadVersion: 7.9.0

Exceptional ResponsivenessI previously found the lack of a translation feature troubling, as it hindered my full engagement. Remarkably, within a day of sending my feedback email, you implemented this much-needed improvement. I am delighted with your responsiveness and thank you for making the Nat Geo App more accessible to readers worldwide..Flying chocolate1324Version: 7.66

New subscriber reportI kept getting teaser emails from Nat Geo with interesting articles that got me to open them and read so far then…if u like this subscribe. When the trial subscription came up I did and I am pleased. The pictures are wonderful and the variety of stories keeps me reading. Thanks..JoekmartVersion: 7.44.0

Font is not adjustableThe app itself is good with amazing contents, love it. However the font in contents is not quite easy for me to read so am going to change the font, seems there is nothing i can change or customize like text size and font type etc… look forward to have those enabled in the future..Zjw83Version: 7.38.2

Amazing appThis app is amazing I love to wake up and read it but the one downfall is that you can only read one article a day or something like that and to read all articles in one day you have to pay which will be amazing to if they change that but otherwise amazing app..BhsiekdbdVersion: 7.3.0

THANK YOU jose martinezI’ve been reading National Geographic books for a long time thanks to the app I can read a moments notice at work hour s in between thank you so much I’ve around the world without affording to go but I’m familiar with everything thanks to your books and the app.JomartnzVersion: 7.1.0

National Geographic and iPadThe past 30 years of my life, including the last nine in so-called retirement, slowing down does not seem to be part of my DNA. Ending the day learning something about the geography of our planet, the lifestyle of others and being able to see how various other species live, causes me to reconnect with life..Author at LargeVersion: 7.0.2

Love it but…I now read everything on my iPad. Not only is it going to save trees but it will also save reading glasses. I can make the page larger on my iPad, but in this app I can not figure out away to make the words larger. Outward pinching doesn't make the page grow larger either. It’s a silly thing but still a regrettable head ache..CodyMyloveVersion: 7.5.0

Personalization missingThe app is great and so is the content. Would love it if there could be an option to create categories in the library. I want my climate change articles in one folder where as archeological in the other..Aaryesh_cVersion: 7.62

Nat Geo is “THE BEST”!I have been reading the National Geographic since I was a young guy, I’m not so young anymore and I totally enjoy this app and all the cool information that they have on it. I signed up for the yearly membership because I figured that was some very inexpensive entertainment and very very good information..Nat Geo is "THE BEST"!Version: 7.13.0

Excellent reading experience, wonderful contentI used to buy printed magazines while they were publishing in Ukraine, but now switched to digital. What I love about this app is that you can read the latest issues as well as previous ones published way back in 1888!.AltiusartVersion: 7.47

Fantastic appFilled with unique and fascinating stories. Love the way the app functions.Keyboard searcherVersion: 7.63

Amazing!I use the app on my iPhone 8, and it works perfectly. First of all, the layout makes accessing and reading articles and entire issues of the magazine so easy. The interface is very polished. The quality and amount of content is mind-blowing. I could spend two or three hours immersed in looking through and reading it. The time one could spend on social media, would be put to better use learning with the National Geographic app. Since I don’t use sócia, this is my featured addiction..401BayviewVersion: 7.62

Pete in OttawaJust got the App a hour ago and so far I love it!.Pete in OttawaVersion: 7.59

LanguageI can’t change the lenguage.ProasobearVersion: 7.59

Numerous complaints about font size. No action.If the developers take time to read reviews, they will get to know a vast majority of their readers have said give an option to increase font size. No action until this date..Gagandeep DhunnaVersion: 7.58

No food or medicine can do what Olive Oil do. Here is why.Very interesting and educative article..Milks and yogurtVersion: 7.57

Best app ever for learningI love this app it’s very educational.Bsjishensidbbwhdg dhdVersion: 7.51

New stuffEvery time I come to bat geo there’s always new stories to read and watch short videos LOVE IT!!.FantasycatsVersion: 7.42.0

Love the scope of National GeographicAlways something new, informative and interesting..Cavan123Version: 7.41.2

I love this appThis app is fantastic I’ve learn a lot of things with the subscription. I really recommend National Geographic to you. A nerd.The angy one 1472Version: 7.41.2

Full of informationIt’s been awhile actually since I used to get the hard copy before digital but am enjoying more now reading all the articles and the ease where one can read over generations the expanding story of any one article..RichardgonesailingVersion: 7.41.2

AMAZINGI love this app! I highly recomend it! You can read thousands of books too..Crazy reader123Version: 7.41

Thanks for the invite and for the giftHistory and $cience is My Passion Yea Mee Do LOV3 Your$ A:p:p Adam K. Thank$.Kris KKVersion: 7.29.0

Love itI love history and science.Best app for nonnaVersion: 7.15

Lacks key featuresGood: -All article access (with NG membership) -Optionally store articles locallyl Not good: -Poor article layout. No font settings and articles are wasteful with screen size. Literally half the screen (left and right side margins) is black in landscape mode, about a third is black in portrait mode. What’s the purpose of electronic content if the app then does not scale / make the best out of the available space? At least let me zoom the entire article then, like I can on the NG website. In this point the Webpage is actually better than the app. -Can’t opt our of “sell my data to third parties“ if you’re not a california resident. Just why do you sell data in the first place? This is already a paid membership, Disney how dare you?.ShsjsbsjdbVersion: 7.19

GreatGreat.Fred AugustVersion: 7.13.0

More accessibleAs a subscriber, I appreciate this access on the new App. I also appreciate the search features. It is convenient to log in once. I would also appreciate more videos on the App..Laydy AceVersion: 7.2.0

Great articles..But very limited settings and restrictive. I try to cancel weekly emails and it looks like I am already unsubscribed.. but the weekly aren’t even listed. Not the first time I’ve gone looking for something and it’s hard to find or just not there. Open links to email, it doesn’t open the app, it opens a web browser. It says I have 3 more free articles , I only open to see the titles to search on the app.. would be nice to open the app..Sumbl1sssVersion: 7.1.0

WoooowThis app helps me know a lot so I can’t stop learning but one thing I don’t like about this app is that it takes internet connection.Amasitawala: Roblox nameVersion: 7.1.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.68

National Geographic Negative Reviews

Takes forever to open & load articlesPrior to Disney, this app was great. It was fast & I never had an issue linking my subscription. Once Disney took over the app quality went down immensely. It takes minutes for the app to just open the homepage. Once the homepage finally loads, I’m rarely able to get any articles to open. It’s unbelievably slow. The same issues occur when I open an article from a Nat Geo email on my phone & it prompts the app. When I’m lucky enough to get an article to load, the app often crashes/closes without warning…. Then I have to start the 5 minute process of restarting the app & opening the article again. This is really unacceptable when Nat Geo is now owned by the largest company on the planet. Not to mention the issues I had linking my subscription right after Disney took over. It took 2 months & multiple phone calls to customer service to get it fixed. Again… this is the quality product/service we get from the largest company on Earth? My local news apps work far better than Nat Geo & have a fraction of the financial backing..AllegatorsVersion: 7.6.0

Updated review - increasingly frustratedIn my initial review, I mentioned that articles could not be downloaded and then viewed offline. After multiple emails back and forth and calls with technical support, I was informed that the “download” feature within the app does not actually allow for you to view the articles when offline (I.e., not connected to wifi). Instead, it was recommended that I “save” the articles by essentially “printing to pdf” which can only be done via the website, and not the app. While doing this technically works, it isn’t pretty and most of the associated images are not included in the pdf. It is also ridiculous that these extra steps are necessary, for something that should be easily done via the app. I cannot comprehend how this oversight continues to go without a fix. The error occurs on both my iPad and iPhone, and plenty of others have mentioned the same issue in their reviews of the app. One of the main reasons I subscribe is to read while offline, and apparently this is simply not possible. Ridiculous..C5234Version: 7.32.0

Cannot restore purchasesI used the app a few years back and had a subscription. I now wanted to check my old issues using restore purchases but that does not seem to work. In the process I am also forced to register a nat geo account. Totally unnecessary! The error message points me to the FAQ but there I can only see generic instructions on the various places you can go to to restore purchases. None of them work for me. App Support only leads to a generic support web site on which I am unable to find anything app related. The developer web site link in the app store only redirects to the app. I honestly tried but I give up. Developers make it super hard to get in touch with support or to get to some meaningful instructions on what to do if things fail. With this poor implementation of a digital version of the magazine I sometimes regret having gone digital. So sad..MogleeVersion: 7.14

Nice if it worksMoving from an article featured in the email newsletter is something that one day, maybe-perhaps-but-not-yet, will work as it should. Currently -and for the longest time, through all of the improvement and fix-it updates- the “Read On”button in the NG email newsletter goes to a blank page or, if very “lucky”, a nice picture with the iconic yellow rectangle in its center and that’s it, no article or any other content to see and read. Separate from the failed linking to articles from emails, the app is slow, text is slow, and images download as if stuck in a 2002, 3G time loop. What’s amazing to me is that this is the nothing less than THE National Geographic… and this is how their app works (sort of). If NG displayed the same standards when producing their mag., it’d be called “People Magazine” ….GraPhXLightVersion: 7.6.0

Subscription canceledJust received notification that my subscription has ended. This is the rub. I paid for something else. I had several years worth of magazines archived - all gone. Subscribers who are calling National Geographic out for bait and switch are exactly right. So disappointed. That is an unnecessary stain on the Nat Geo brand. **Update 2021 After more than a year, I just signed on again to see if access had been restored to years of previously purchased and archived magazines. Nope. I don’t blame Disney. I blame National Geographic. For the same amount of money previously paid, I could have purchased the print version and would still be able to read through old articles. Going digital seemed like the right thing to do at the time. I would have to pay for access a second time in order to view previous purchases. Shame..PthiefVersion: 7.0.2

Absolutely awful- 0 customer supportWow. The truth. If you can get access, great stuff. But my digital subscription won’t link to app or online. No matter what I do, won’t give me access. Logged in to account? Of course and all my information is there verifying account and history. Still pushes me to subscribe while I’m logged into my account!!! OK, seek help from customer support. Ha! I have emailed for months. Nothing. Tried to chat multiple times. No one ever gets on. Try calling. Wait, wait, wait. In 6 months no one has ever contacted me. A worthless digital subscription that I’ve been cheated out using. Read what they allow but never subscribe because it won’t matter. Hoping this review gets someone, anyone’s attention..Healthy Homes MatterVersion: 7.57

Designed BadlyI recently downloaded this onto my new iPad Air (2022). If you navigate to a scan of an archived (pre-2008) article, there is no way to navigate out; the only thing that seems possible is shut down the iPad completely and then turn it back on. Also: when navigating within the scan, the place-marker at the bottom does not respond to touch, thus one must navigate page by page. Both of these faults are really quite bad and National Geographic should be embarrassed to have authored such a poorly designed app. Archived issues, one of the most persuasive selling points of the app are, effectively, nigh useless..OFJVersion: 7.32.0

Awful appIt remains inconceivable to me how a famous and well respected magazine like National Geographic can be so incompetent when it comes to designing a simple app to make their magazine content digitally available. I’m a long term subscriber but would love to read the magazine anytime, anywhere on my iPad and iPhone just as conveniently as in print, yet this seems further and further from the realm of possibilities. Rather than listening to feedback, the app gets worse with every update. Downloading issues takes forever and is horribly buggy, failed downloads cannot be repeated ending up stuck on “retry”, and issues supposedly downloaded don’t open or properly without internet connection - making any download redundant in the first place. The link between my subscription and the app constantly breaks, and can also only be fixed with a working internet connection - not helpful when you want to read the magazine on a flight without wifi and don’t want to carry it in print..GreenCard002Version: 7.50

No photos when offline,why?As a professional photographer myself I’ve always loved reading the magazine. Great stories incredible images. The only thing I don’t like about the new app is downloaded, offline issue of the magazine are saved as text only. What is the point of downloading the worlds best photographed magazine if I can’t see the images when I don’t have an internet connection? It would be nice to be resting up from an amazing day of photography for example in base camp inside the arctic circle and be able to view and read a nat geo story about the arctic circle..Fitguy2012Version: 7.17.0

Update iPadOS 14.7.1: from 1 to 2 starsGood news! It doesn't crash regularly anymore. The bad news: Search doesn't work. Click on a topic tile and it brings up a blank page. When I get an email with stories described and I touch the button to read more it brings up (or switches to) this app...period. I cannot find the story described in the email anywhere in the app. For such a great organization and such great magazines, this is a poor app. I have multiple subscriptions but it would be worth it to pay a couple of dollars more for the app and get one that actually works..Richard Cœur de LionVersion: 7.8.0

BuggyDownloaded content isn’t actually downloaded, because when i download and I try to read offline (literally only, and main reason I download content) it shows a load error. Like come on, why else would you give the option to download issues?? Also; links within articles that should link to related interesting topics don’t work half the time; (I mean with internet this time). Just black screen. So useless. It annoys me so much I’m considering canceling. Because how else will I get to read this magazine if the app doesn’t work?? I don’t use paper..CallunairisVersion: 7.53

Poorly implementedI opened the latest version on my iPad 5, chose Magazine, chose download via my 418 Mbps internet, which was going on forever, so I opened another app, When I chose NG app, it opened not where I left, but on the home page. I had to go through the process again. It happened again. Terrible. Adding to this, it keeps happening, I put away my iPad with the app open to the article I'm reading, but when open the iPad the next day and choose the app, it goes back to the home page and I have to find the article I was reading all over again. Really bad..KohanmikeVersion: 7.4.0

No 2 page spread?I was really hoping I could read Nat Geo on my ipad just like the printed magazine, seeing those big beautiful two page spreads in all their glory as they were meant to be seen/read. I get it on a phone due to the real estate, but on the ipad I only see one page at a time where I should be able to view two. Or at least have the option to go landscape and switch to two pages. Am I missing something? Is this not possible? I have ipad Air 3rd generation, iOS 15.5..Beth-in-AlabamaVersion: 7.27.0

So annoyingI started an on-line subscription last December and all of a sudden I find I have to link my account subscription. Pop-up window is provided to input email address but a keyboard with which to input the required information does not pop up. I cannot figure out a way around this problem so I cancelled my subscription because even though I’m paid up until next December, I can’t access the on-line edition. Very annoyed and disappointed..LeebekVersion: 7.41

Slow to nothingI love National Geographic and I subscribe but this app is not functional. It takes a long time to load the app and even longer to launch the article. When I click to read an article from an email they send that article it never appears so I choose something else and then wait staring at a blank page where nothing appears. Please fix this. I’d like to be able to enjoy your very interesting articles again..Nametaken4:68Version: 7.6.0

Underwhelmed and disappointedI recently resubscribed to the digital Nat Geo offering and was excited to try the updated app on my newer iPad, thinking it would be a showcase for the device. So far I am disappointed. Articles are stuck in the center of the iPad screen, unable to use two-thirds of the screen area. Ok, so I will pinch or otherwise increase the text size in the settings, right? Nope. No way to do it. Similar experience with videos on the iPad. Low quality with retrace lines ever present. My connection is fast so it’s not that. A browser would provide a much better experience then this app does… so I will try that I guess. I would gladly offer to beta test improvements to this application on the iPad, if the vendor has any plans for that. It is sorely needed..Johnny B. JewelledVersion: 7.47

Seconding the download issuesI too am having download issues. I bought the subscription exclusively so I can read the magazines when camping in the wilderness. I have nearly unlimited data with my isp and I have fiber so I can only assume it is on the server’s end where something is being throttled. If you, the dev, want to limit our downloads, that’s fine, but it needs to be outlined clearly in the interface so your user’s don’t pick up the app and see an unhappy surprise with all the half baked downloads.UhhjjvcryijbcgjkkofdsvbjoVersion: 7.2.0

Not like used to be too much useless articles for what it supposed to be.My father used read NG since 90’s and I did since my teenage years. Came back to NG after long break just to see that 70% of content is same what you see on cnn and other media. Covid, BLM and global warming. I loved NG for their abilities to publish best scientific and nature articles on earth but that I see has changed. Also app being buggy sometime and articles don’t load..Bounty - hunterVersion: 7.8.0

Needs workCan’t save my spot while in page view. If I can’t mark where I left off for next time, the app is useless to me. I’ll stick to print..JCio92Version: 7.9.0

Look up menuAfter update, I cannot use lookup menu for searching definition of the terms anymore. This app is retrogressed..Reynard the Mr. foxVersion: 7.60

Mostly brokenFirst there is the frustration of the articles in the app not matching the articles in the magazine each month. So if you want to see the proper content for the month you have to load up the page view, not just look at the articles (which just seem like a thin webpage to me). Which brings me to the problem with the app. The page view won’t load. It stops midway through the month and just won’t load anything more. If I jump to a page mid-way then it might load some of the pages on each side but nothing else. It’s like it caches some of the pages to speed up turning pages but then won’t fetch new pages when I hit the end of the cache. And if I attempt to download it takes forever (it’s not my wifi or internet connection) and usually times out or when iOS unloads the app from active memory…poof download progress is gone..ZanfibVersion: 7.49

Restore doesn’t workThey need your personal information so you can read a magazine?!.JDanialsVersion: 7.39

Font SizeThe font size can not be changed! This is a serious problem in this app.NorcoltVersion: 7.37

Not cool NGI havenot been able to access my subscription for some time. I contacted apple, they say contact NG. How in the world, do YOU contact NG support, i looked everywhere on their website? This is not first time, i had an issue with restoring purchases in the app. Just not working for me and this apple mess..TacamacaVersion: 7.15

Can’t View 2-Page SpreadsYou can only view a single page at a time! Basic settings should allow you to choose viewing two pages at a time as you would with a hard copy magazine..Harrisob13Version: 7.15

Worst App EverThis is the most frustrating app I have ever accessed. It runs you in circles and doesn’t give you useful information. And it has required fields that you can’t fill in. Plus it has a privacy policy that’s as opaque as a black hole. I’m disgusted with National Geographic and most particularly the Disney Company who seems to be running it. I have now deleted the App - hope my subscription comes through. 🤞 Ps: why cant I give it ZERO Stars?.Looking for the BestVersion: 7.9.0

Horrible companyPurchased every magazine from 2012 to 2018. National Geographic is refusing to let me read my magazines. Never finished reading everything and now can't read it. This is not fair. If I purchased something I should have access to it forever like with books, music, and Movies. Apple keeps a record of puchase history..EGC128Version: 7.9.0

NosA constant fight to try to access and read my magazine. Fortunately, I get the paper edition. Shame on you..ByobuVersion: 7.8.0

Frustrating beyond beliefThe app daily loses my subscription and membership information! That means I have to find my account number to reconnect it to the app again to access content even though I’m technically still logged in. A simple email and login won’t do it. Then the app doesn’t sync with the newsletter links - it just opens to a home page which you need to scroll through to find your story. Then it won’t open because it needs to link your subscription again! Better is expected from both National Geographic and Disney!.NNederVersion: 7.8.0

Magazine tab links to a black screenI can not access my subscription in the app. I click on the magazine tab and I get a black screen. If I click on an article on the homepage it also goes to a black screen. No article. I used to be able read the issues of the magazine in the app. I used to be able to read articles in the app. I will not be renewing my subscription if this problem is not resolved soon..SchenleaVersion: 7.8.0

Pull yourself together!The old app worked so well! Ended my subscription after the change as I couldn’t access articles anymore. Just checked back and it looks like it’s still a problem. When will it improve? Still?.VpocxVersion: 7.8.0

Email and app don’t sync upI get National Geographic emails regularly summarizing new stories. Now that I have the app installed all of the links in the email automatically open the app. Except the story doesn’t open in the app, the app just opens to the main page! Then I have to try and go searching through the app to find the story I want. Super frustrating, I own many National Geographic and Disney products and expect much better..Cdn7500Version: 7.7.0

This app never works!I paid for the yearly subscription because I really enjoy reading the articles however this app has only worked twice over the last 30 days. I can see all the articles but when I select one I only see a blank page. So frustrating..MClemBruVersion: 7.6.0

I removed auto renewal from my itunesI am giving one star as I cannot select 0. I have been a subscriber through iTunes since 2012. I am unable to restore my purchases. I keep trying and it says i do not have a valid subscription. Very frustrating, there is no way of getting in touch with support or anyone that can restore your purchases. I have turned off my autorenewal and you will lose a loyal member when my subscription ends in September..El Ka-BongVersion: 7.6.0

Frequent crashes100% crash rate when you launch it from the lock screen notifcations..GTACraigslisterVersion: 7.6.0

Tired of not being able to use this app!Love all the articles but can’t get the app to work on my iPad or iPhone, just see a blank page. Extremely frustrating! Figure it out Disney you can do better!.Avidreader1111Version: 7.6.0

Annoying appAs a long time Nat Geo subscriber, I’ve been extremely frustrated using this app. As others have said, it crashes and freezes a lot. Often when I click on an article either nothing happens or I get a glimpse of it briefly before it disappears. It can happen multiple times in one reading session to the point where I get frustrated and give up. It’s the only app I have that causes this issue. Disney needs to fix this ASAP. I prefer to use the app as opposed to the print magazine as I can enlarge the image/font for easier reading. However if this app isn’t fixed, there’s no point in continuing to be a subscriber, as it becomes an exercise in frustration as opposed to an enjoyable experience..SiscobayVersion: 7.5.0

Please Fix Me!Worst app ever. Keeps freezing and/or crashing. Guaranteed frustration..MicheleHoukiVersion: 7.5.0

Crashes constantly!Unusable on iOS 14.6.Old sleepyVersion: 7.4.0

Totally DisappointedApp is basically unusable !.123 & HrVersion: 7.4.0

App crashes far too often!14 June 2021: While I absolutely appreciate the featured journalism in National Geographic, this app is unstable! It is crashing often, many times a session, even though I have kept my iOS current. I have a lot of native apps of other well known periodicals installed and this one is by far the worst performing. Time for Disney to invest in a quality experience for subscribers… I would like to see this fixed ASAP..AnneMowatVersion: 7.3.0

No!Rip off.Demond6o8Version: 7.3.0

TerribleFor years I was unable to play the videos provided but with this new version I can. However now it constantly crashes, kicks me out, I am having quite a bit of difficulty finding a magazine that does not crash or kick me out while I’m in the middle of the article..Dustylou59Version: 7.3.0

DisappointedI have been using the online app for years..this new version is terrible...crashes all the time. Cannot read an article now.Minerva147Version: 7.3.0

Not happyI cannot restore my subscription which is good till May 4,2022. I have spoken twice with National Geographic about this but no solution. It’s not a lot of money to loose but I was enjoying the articles and now cannot..Nodrog1946Version: 7.3.0

Downloading is not workingStill cannot download any magazines for offline viewing. Sticking to print magazines for now. Very sad how deep this great organization sank. Shame on you..Markz2007Version: 7.3.0

DisappointingDisappointing app and content.GassbeVersion: 7.3.0

Has major problemsDoes not display content, quality is intermittent, Home Screen shows but none of the linked stories, NG has firewalled itself against queries for help. Keeps asking for subscription when you’ve paid. Aggravating to use. UPDATE: The problems continue, with some stories appearing and others not..RockinJayVersion: 7.2.0

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