My Disney Experience Customer Service

My Disney Experience Positive Reviews

Crowds and CashDisney is magical. We love it every time. It goes without saying—but I’ll say it anyway—Disney vacations are not easy to do on a budget. Super expensive—everything. Even if you are enjoying discounts, your bound to spend loads of cash while at Disney. I’ve always thought, “We only come once every 10 years—it’s worth it!” Except this year. We came twice this year—once in February and again in November. Our daughter did the Disney college program and we planned our second 2019 visit to Disney during her program, so we could see her half way through and enjoy her perks. The crowds almost ruined it for us in February. We left feeling like we spent a lot of money to stand in line. We couldn’t get fast passes—none available by the time we tried to reserve them. The crowds were not as oppressive in November, but it’s Disney and lots of people love it so still crowded. Disney does manage the crowds pretty well. However, if Disney could figure out a way to organize the walking crowd—walk on the right side? Maybe a slow lane and a fast lane—or a passing lane at the least? We walked single file almost everywhere—the easiest way to stay somewhat together. Still, I was constantly being separated from my party—or inadvertently cutting someone else apart from theirs. Oh, and the number of electric wheel chairs and amigo-type carts at the parks was impressive. I think Disney should put a performance improvement team together to figure out a better way to manage foot and wheel chair traffic. Crazy!.DEM1988Version: 5.5.2

Best App for DisneyI usually don’t write reviews, but as an avid Disney fan and traveler I feel this is warranted. I love this app. I live in Texas and I go to Disney world every year with my family. I’m not usually a “planner” but I have found this app to be tremendously helpful. In perfect Disney style, this app makes everything convent and useful. These are the game changers this app addresses: 1. Hate hotel check-in? This has you covered. You can bypass all that hassle and walk directly to your room with the check in feature. 2. Don’t want to wait in long food lines in the parks? You can order food ahead and simply pick it up from the mobile station at the restaurant. No wait. Includes Dole Whip snack lines! 3. Makes fast passes, dinner reservations, check wait times, get a real time map of the park, check extra magic hours, bathroom locations, first aid, baby changing stations, parade times, and check out menus of every. Restaurant. In. Disneyworld. Whoa! Seriously, it does everything but pay for your family vacation. 4. My favorite perk of this app is the character meet and greets. Some characters who appear randomly in the parks and not at set stations, will pop up on the app (examples: Gaston or Cinderella’s step sisters) the map will tell you exactly where to find these characters and when. If you have children with autograph books this is a pretty awesome feature! If used correctly, this app can seamlessly plan your vacation with zero hassle and no pressure to rush through events. Enjoy!.Jkmartin33Version: 4.17.0

Good but could be great…I understand how complex it can be to create an app that everyone will love… part of the challenge is that the Disney programs need to be simplified …. Genie Plus, virtual queue, individual fast passes - come on how much money do you really need to gouge from families? Then expect an app to be able to explain all this come on! If you’re not tech savvy, you are really going to suffer. Sorry I digress…Considering all this the app is pretty amazing. Being a first time user, I thought I would share some feedback … it would be very helpful if the app was organized by each “land“ and showed ‘just rides’ or ‘just attractions”. Think about the user if I am a family going to one park for only that day - how can the app help me create a better itinerary for the day based upon my interests , and organize where to go first second third etc. and update based upon any additional purchases, I may have in place. I spent so much time going from the physical map to the app and I’m trying to figure out where to go next and when and how much time I had in between and then having to wait every 2 hours …it just takes the fun out of everything…. I have to plan every single second of my life and then to have to do it while on vacation too- It’s just a lot . As I’m doing this …It’s 100° and I got two kids that have absolutely no patience…. I think people expect so much from technology and it’s never going to be perfect- but considering what you have done so far …It’s pretty impressive..Literary guildVersion: 7.26.1

Terrible & ruins vacationDon’t count on getting in to Rise of the Resistance even if you get up at 4:30 am and arrive at the park at 6 am... even though all members of your party went through security an had admission scanned at around 6:30 am, and are standing well inside the park by Grohman’s theater....BECAUSE you MUST use that lively My Disney Experience app to join a “ boarding group”...and as people around us were getting group 35 , the Disney Exoerience did NOT work for any of our phones until my husband pulled his out and got us Boarding Group 105...Which would still be ok, if we didn’t need to leave and drive 4 hours home today. So while people around us had their groups called at 8:30-9:30 am... we are still sitting here, knowing our “group” probably won’t be called until late afternoon or early evening...too late for us. Ift wouldn’t be so bad if we just didn’t make the group but to be here and only because of Disney, not be in the group is EXTREMELY frustrating. Cast members were not helpful or sympathetic...so maybe we won’t be renewing those very expensive Premium Annual Passes after all. And this is all with having a DAS card. Getting too old for this 🤔.Heartbeat21DaysVersion: 5.6.0

Nothing will link and app is frustrating to useI have tried numerous times to link my resort reservation to this app so we can book reservations for dining etc. It will not let us use our reservation confirmation number. We have called support 3 times over the last week and got no resolution to the issue. Each time the cast member gave us a different answer for how to resolve it. None of it worked as we attempted to get this resolved prior to our 60 day mark. Now we are at the 60 day mark and some of the reservations we wanted are not available. :( Also, went to Shop Disney on the app to purchase a new Magic Band+. When the purchase was trying to go through the page would freeze and appear as if the transaction didn’t go through. I would try again over and over. My cart would still be full and I never got a purchase confirmation. The next day I got an alert from AMEX, my card was charged 5 times for the magic band. I called AMEX and they flagged the charges. Then I had to call Shop Disney support to verify that the purchase was for one magic band and not five. The cast member said none of the sales were completed. She completed a new one on the call but said it would take several days for the other five charges to fall off the card. Let’s just say that the app is unpredictable and doesn’t work very well. Keeping my fingers crossed that all of this can eventually be corrected and will work for Genie+ etc. once our days in the parks happen..RollTidenTXVersion: 7.21

Not quite magicalAs wonderful as Disney World was in so many ways, I was disappointed in our service this time. We always try to give cast compliments so that they are recognized by their managers, but we only went on line one time this trip to give a compliment. I even created some cards to hand out and only gave out one. We felt like cattle at the restaurants and rides. Refills were not offered, just the basics, and the waiters were rarely around. We were asked if we’d been to restaurants before and since my son had not thought they’d fill him in with some details, they did not. We forgot our do not disturb sign on our door and had to wait 2 more days for room service. Also there was blood on the light switch in our room which we had to sanitize. Smiles offered were few and far between. I missed the usual friendliness. Now, my son had someone definitely go the extra mile in getting a replacement for something that was broken and that was awesome and that’s the Disney we know and love. Our resort did help in getting a first floor room which we really appreciated. On another note we did not feel we got our moneys worth out of our multi pass because the return times were all taken. Also I would love it if the photographers were more friendly, seemed like around 80% are not. Hoping the magic improves 😉.KindyRaeVersion: 8.7

Not user friendlyApp is hard to move around in. Would like Fast Pass notification. After using first 3 FastPasses, unable to schedule last 2 due to app failure. Constantly had to login over and over which was annoying. I like the memory maker photo messages that we have a new photo available yet it wasn't consistent. Needs to show meal plan info on credit balance info, snack balance, etc. Shouldn't have to go to a vendor for that info. There are a lot more should've, would've, could've items for this app but I can see where Disney is headed. Disney itself is not the same. Went 30 years ago and was in awe of the cleanliness of the park, friendliness of the employees, how the characters stayed true to their character's traits, etc. Just got back in Jan 2018 and was disappointed. Bathrooms were disgusting. Railings, walls and rides were not cleaned. Lines were long and rides were short. Employees were not as friendly (my daughter's first trip, got the first trip button and only 1 employee acknowledged it). Found a few park photographers who weren't taking pics of anyone and they seemed annoyed that we asked them to photo us. Food was eh and was way overpriced. Characters for the most part were not in character with the exception of Tinker Bell, Snow White and Ariel. Hotel room was small and not fantastic in any way (Port Orleans -Riverside). Buses were overfull and had to stand on most bus rides to/from hotel. Just seemed like we were just a mere number in the crowd and not there for a magical experience. If this is corporate greed taking over, look for Disney's magic to become a thing of the past. Bring back the Disney magic!!!.BehindtheLensinTxVersion: 4.9

One Time SituationNow, normally I’d give this app a 5 star. I’ve had it for years and have been using it in every trip to any Disney Park I’ve been to. UNFORTUNATELY, however, this trip that I’m currently on while I write this review seems to be a little different. This time around the app seems to have gotten VERY slow and buggy, contrary to recent years. Every time I try to check times on Fast Passes, check the times of a restaurant or peek at the map to make sure we know where we’re going, the app takes longer than convenience would want. I even manage to make it to my destination every once in a while before the app manages to finish booting up. Fun stuff. Bugs and lagging aside, I don’t want this review to be seen as something of a “Do Not Download.” This app is EXTREMELY useful and if it ends up running smooth for you, it’s a MUST DOWNLOAD in any of the Walt Disney Parks. Between Fast Pass reservations, to the maps, to the restaurant times and times/places to meet characters, the app will ABSOLUTELY make your trip a neater, easier and more enjoyable trip. As the title hinted, this review is based off a one time situation. Disney normally never fails to deliver and I hope they fix these bugs so I can get back to praising them for their awesome delivery of service and experiences for guests of all ages!.Switch Tha WeirdooVersion: 4.15

Disney World VacationWe had the best time at Disney Work Resort French Quarters. The food was good the parks were great and alive. Although it was extremely hot and humid. I would do it again I’ve been there before with my daughters that are now grown. We had the greatest travel agent. Her name was Tara Radulski. Off to Neverland. She was the greatest! She did everything and anything possible for us. But now I got to bring my little 4 year old granddaughter. And it was great seeing it through the eyes of a parent but it was more great to see it through the eyes of a grandmother. It is the most magical place on earth. We will do it again when my granddaughter is older. We stayed a week and honestly could have stayed another but we had to come home. I have so many great memories of Disney World. Since I was young with my parents. Now I’ve added a little more with the help of our very own TinkerBell 💫. Tara Radulski. Thanks to her our vacation was the most enjoyable most memorable one I’ve ever had. Much Thanks to Walt Disney for being so smart as to make this enjoyable place. That is Disney magic 💫❤️❤️❤️ Marcie Tessa Tara Bragg and Ryland 😘.MiniMouseintheHouseVersion: 7.15

Rude Disney Ferry Line MonitorMay 11, 2023 Thurs Night at Magic Kingdom waiting in Ferry Line to exit the park, a short White lady was line monitor. She was being aggressive, rude and totally disrespectful to customers. She kept yelling this statement “ get close to each other, move up the line, if the person in front of you is not moving, go around them, it is their fault they lose space.” Does she not understand coming out of a pandemic people may want/ need personal space. Does she also not know “that is how fights/ or violence can start when you intentionally tell people to cut in front of someone else all because the person is trying to keep distance between theirself & the person in front.” People were truly complaining out loud about her actions, and people in wheel chairs & kids in strollers were being boxed in literally with crowds of people being pushed together. Disney is supposed to be a fun and family oriented place. Employees like this lady need to be trained properly on how to handle large crowds: but telling people to get tight, cut around people, etc; this is a fast way to cause violence..Veteran DivaVersion: 7.24

Convenient but still a lot of bugsOverall it is a good app in concept. It is very convenient linking tickets and reservations for a whole family/group. You can let people go separate ways and still coordinate activities. For example we were able to park hop from animal kingdom, and then park hop and meet up with our group in magic kingdom. Being able to sort and filter by wait times, find bathrooms and other amenities was very convenient. Features like booking lightning lane, mobile ordering for food and shopping really help maximize your day. It seemed there were a number of bugs, though. First off you’re competing for bandwidth with thousands of people, which may have affected some of the functionality. There were several times all the wait times would drop off, making that function worthless. I also experienced random problems. For example my hotel reservation inexplicably dropped off on our last day, and I wasn’t able to take advantage of early lightning lane, missing out on some of the more popular rides. The chat feature is not sufficiently manned. Trying to ask for help took 6 hours to get a response. The.H0tPanistanVersion: 7.2

AMAZING!! But I have some requests!Hello! This app is amazing, you don’t have to use a physical map where you get confused or anything, and you can track your resort room and use the cool watches the let you pass through. But I have some advice for additions to the app. First off, can you please add more mobile pick up to restaurants? It is very convenient and helps many who are rushing to get their food easily. Another thing is I think you should improve the map a bit. When you move it’s frozen until you reach a point and keeps going. I know it doesn’t seem bothersome, but when you are trying to go somewhere and it’s frozen and you forget a turn, it gets frustrating. Another thing are the photos. When I’m looking to book and attraction (fast pass) or just looking at it, I want more photos so I can see what it’s like and more of a description. Finally I think you should put more merchandise or different merchandise in different shops. Most shops have mostly the same stuff, so nobody even bothers to enter because the last few shops were the same. Please take my advice to improve the app, and the Park. Thank you!!!.NewSassySarahVersion: 4.13

Constant problemsThe problem with the app isn’t so much the app although it is clunky it with Genie +. The system is a disaster. If you don’t fork over the $20-$30/ day for Genie plus your day is ruined waiting in lines because they move about 1/2 the speed they otherwise would. We are staying at a Disney resort so can make fast pass selections at 7:00, the problem is when you click on that at 7:00 am you don’t know what time your getting. We were up late for extended hours and got stuck with an early morning time for a highly in demand time. There is no way to change the time on the app or even then know what times are available without canceling what you already have and risk losing it all together. We won’t be coming back to Disney until there are significant changes to the way Genie + functions. Having to get up before 7:00 after staying up late is no way to “vacation.” 6 days here, 3 days having to go to guest relations at 7:00 because of problems with booking. We’ve come to Disney as a family about 15 times and this is by far the worst…. As to the response I received from Disney with regard to my comments prior to the… I did select”…” option, then I chose, modify, and the only option available for me to do was cancel my existing reservation without seeing what was available. I went down to the Disney support people in the hotel, they saw the same thing and they couldn’t figure it out either. They could only change it on their computer. Two people working for Disney had no idea how to change it on my phone. I believe your solution only works after 9 AM when ride times are posted. In that 7 o’clock to park opening time frame you can’t do what you suggested Disney response team. The genie + system and to a lesser extent the app are terrible. After going about once a year to Disney for the last 15 years I’m done until they revisit the genie + system because it resulted in the most miserable stressful vacation I’ve ever had..💩😈👻🤓😎Version: 7.20

Genie PlusWe are DVC and this is our first trip back since Pandemic. We were set to enjoy Animal Kingdom at 7am this morning. We arrived at park at 650 am and entered, my wife purchased the Genie Plus feature for the four of us. We made our way to Pandora and purchased the Lightning Lane for our family. Upon entry to the ride, we were told there was an issue my me not being linked to the Lightning Pass. We showed staff members, who were not accommodating at all, my wife and I were forced to walk back to the guest service area, the rep indicated he understood the issue but was unable to assist, so our twins went on without us. The whole reason we came this early was to enjoy family time. We were deprived of our experience on Avatar. My family has over 25 trips to DisneyWorld, and this Post Covid Disney experience is incredibly sub standard to our past trips. We were sold DVC and Annual Pass programs based on certain expectations, it has significantly deminshed our experience. It’s amazing how the Disney Bar has been lowered. PS Bring Back Fast Passes.Dissapointed DVC memberVersion: 7.2

EnjoymentI love Disney World I came here the first day it ever opened that’s how old I am but now I’m here with my granddaughter and my great grandchild and I find great confusion and I have young minds to handle all the technical things my husband is handicapped we were told at least three different stories on how to make it easier for him we followed checking in at City Hall at magic kingdom he can only stand for maybe 10 minutes at the most I can walk possibly 30 feet she said I’m putting this in but I’m gonna give you the card to go to the first amusement ride we were going to thank goodness we had it when we went to the second one haunted mansion they said we don’t even have any information on you you have to go to guest services we went there first of all the lady handling on the verge of rude finally she said you were declined we do not have anything for mobility disabilitiesWhen we went to jungle Cruise absolutely no problem Very polite considerateHopefully all management and supervisors have meetings in the morning so everything can run correctly throughout the day it’s very difficult and inconvenient for people that are hate to say it a little older and have disabilities Carol Beck.BeckbeerVersion: 7.1

Very helpful app but Adding Guests for Planning needs better explanationAfter spending an hour on the phone with support to clear up the mess made by some very excited adults in our party, I was told that it’s actually very common for duplicates and triplicates of people to be made and shared in the family and friend lists when people start connecting; leading to tickets being assigned to the wrong place, etc. My simple idea to fix this would be to change the wording under “How will you add this Guest?” It should say “Find through a Connection’s Party” or “Add a Managed Guest (recommended for small children and other dependents that will not have an individual Disney Account)” or “Invite this Guest to Connect by Email (recommended for teens and adults).” Those last two options should THEN open the menu to add biographic information. Once this information is input, the app should check for duplicates within the parties of connected guests and give a warning that “You only need to Connect with the Adult who manages this Guest, not the person individually.” This would prevent a deluge of emails with different invitations as well as prevent duplicates!.UgdfdgisewsghVersion: 5.1.1

Good app but could use some improvementsWorks really well to book your fast passes and dinner reservations. Canceling and changing fast passes is a little buggy in the app. For example if you try to cancel a fast pass you might get a spinning wheel of death and you force quit the app. When you go back into it, it will say you still have that FastPass but at some point it will cancel but it might take hours later and could mess up your plans. The biggest improvement would be to offer a Watch App where it could give you notifications of upcoming FastPasses or dinner reservations, with walking directions as an option. The dinner reservations are really slow. The wheel just spins when you try to go back to see a different restaurant. Would be nice if there was an option to pick a restaurant and see all the available days and hours for your selected time period. Instead you have to look by Day and time and then see which restaurants have availability so it takes a long time if you’re looking for a specific restaurant’s open reservations..PlinkybtchVersion: 4.13

Bad customer experienceLast night we found out that disney had our grandchildren listed 8 times for Hollywood studios. We had to call the tech department to fix it. In the process of them fixing that issue, they deleted our reservation to Hollywood studios. This morning we purchased genie passes and went to the park of Hollywood studios. Our passes would not scan. It took 40 minutes to clear up the issue which during that time period, all lighting passes for the ride rise of the resistance were gone and 3 hour wait time was the standby time. Complained to guest relations and the manager elyse told me “She was extremely not helpful, she would not do anything for me”. Her words. I said this is Disney and not great customer service. “. She did not care! I also told her that I paid $5,000 for tickets we are here a week. Other customer service people tried to help us and elyse over ruled them. Disney is about the experience and elyse destroyed that experience. Go to universal, they care about their customers!.Wanderski HouseholdVersion: 7.1

Park ticketsWe too love Disney and spend every new year holiday with them. Why in God’s name can the resort not get your park tickets linked to your magic band??? Going to customer service at the park is horrible!!! A little bit on my magical experience dies when the resort staff says they do not have that ability. Why????? Also, the new hall of presidents is horrible! New voice (I miss Morgan Freeman) and new theme. I’m sure it’s to prevent the audience from booing our current president but it’s still just not the same. Your staff that works before the fireworks are exhausted I’m sure but still quite rude. ( both feet have to be inside the white line! ) we were not allowed to be in one section because it was full and moved across then 30 minutes before the show, it was packed with more people than before. Even not during the holiday season the staff has lost something. 10 years ago they were awesome and fun. Now they’re hurried teenagers pushing you to “get out of the way” and talking over you when you’re asking a question. I hope they can get it back one day..Amanda sasoVersion: 4.9

My Disney ExperienceIt is a great tool to help manage your park days. We are traveling with our grandchildren this trip and has been of great benefit to prebook attractions and help plan ahead. My first time using it so I had to use the tutorial to help get the most from the app..Palm Beach FlyerVersion: 5.5.2

Monkey 🦧🦧🦧🦧I love it.King bob 420 69Version: 7.38

App is very slowThe app is very slow making it very difficult to book activities and restaurants for our upcoming trip to Disneyworld..TGT100Version: 7.22

Unnecessarily complicated and frustratingSeems to work well, but has been designed to infuriate any normal human to the point of giving up..Super annoyed 483Version: 7.1

Google Maps IssuesThe app is great, but every time I go on to the map, it doesn’t it up and instead shows me a warning that makes me go to my settings and allow Google Maps on the Disney app. Other than that, the app is great..Thor huntVersion: 8.21.1

Confusing beyond beliefI did not expect this from Disney, as the experience on the app is complicated, disjointed and everything NOT Disney!! Not even sure what Disney Genie Plus is for, paid for it but again what it is for who knows?.KapsTDOTVersion: 7.1

DisneyBest place on earth ♥️.RayetjoVersion: 8.20.0

JJ DisneyBest app ngl I give this 5 stars.JJ DisneyVersion: 8.20.0

Great appTons of things to do with it.Bucksr61Version: 8.20.0

Disney!!!Please give me free ticket to Disney world!! I am a HUGE fan and I love it so much!! I would be forever grateful!! I love you Disney❤️❤️.Swimmergirl 2014Version: 8.19.0

LangageJe ne trouve pas option de changement de langue.CgigilbmVersion: 8.19.0

BusySuper busy and have to queue for everything including going to toilet and grabbing a coffee.Prof HussVersion: 8.19.0

CommentaireSi possible avoir ce site en français.Souki1Version: 8.18.0

Mediocre at best..The app is not very intuitive and error messages are not clear.. we booked for Disney stay and tickets and had a number of issues checking in through the app, purchasing tickets, etc...RamizSVersion: 8.18.0

Amazing service from AlyssiaYou receive us like kings, so jive and welcoming.Happy NathalieVersion: 8.18.0

Like/heart/star optionsI like the app but wish you could like/heat or star the places you wanted to go for ease when at the parking and knowing what attractions etc you had your eye on.DisneyTraveller567Version: 8.18.0

AmazingApp works great.Danny OhhhVersion: 8.16.1

En français svp!L’application est très utile pour se retrouver dans notre séjour….. Cependant, j’apprécierais beaucoup une traduction dans les principales langues (français, portugais, allemand, arabe…..), ça faciliterait beaucoup le voyage…. Merci!.SGA_5000Version: 8.17.0

Last hurrahThis is my 23rd trip to Disneyworld. The third time since my wife Bonnie passed. I have been to Disney parks in Paris twice, Tokyo twice, Hong Kong once, and Disneyland six times. I have had Disney stock for 40+ years. I am 84 and this may be my last Trip to Florida. I am doing a Disney Cruise after my stay at Disneyworld. I am one of the few Canadians venturing into the USA at the moment..Good time chiliVersion: 8.16.1

Love the app!Everything is so user friendly no matter what age you are!.AmboAudreyVersion: 8.16.1

AmazingThis app help us to make our Disney trip much easier.Persia85$Version: 8.16.1

Splash mountainWe miss the splash mountain ride. Not the same at all, a little disappointed with the new ride.Majorfamily11970Version: 8.15.0

Walt Disney Xmas PartyUnfortunately the park was way oversold. The bear show closed,the haunted Mansion broke Down! Extremes in line ups. For treats!.Far away travelerVersion: 8.16.0

Too expensive tickets !!Disney had increased the price that is getting unaffordable! Why most of the attractions are the same !.Nando.lVersion: 8.16.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 8.21.1

My Disney Experience Negative Reviews

Not good for reservationsI have had nothing but trouble trying to make reservations. Some websites say if you are staying at a Disney resort you can make reservations 60 days out from the day you check in. I tried to book Star Wars building light saber for hours it said unavailable/no times available, when I finally got in, there were plenty of times to choose from on that date, it also let me book 62 days out (I’m staying at a Disney resort). Then I went to book bibbidi bibbidi boutique 61 days out, it would not let me click the date I needed even though I could do light saber building 62 days out. On 60 days out it says there is no times available??!!!??? This is a joke. Are we booking Taylor swifts tickets or trying to make a reservation? We need better guidelines on booking. How many days for Disney resort stayers vs non stayers, what time exactly we can book (12am, 6am, 8am, etc). I got in the website 61 days out, would not let me book for 61 days out. then I get on the website 60 days out and you can book up to 63 days out? But the app will only let you do 60 days out? This is horrendous. It makes no sense and it’s not the same day to day. Also why are the individual lightening lanes called lightening lanes if you call lightening lanes through genie plus the same thing? Change the name of one or the other because it’s extremely confusing trying to figure out what this means. Genie plus with lightening lane and fast pace or something! Stop calling it the same thing!.B23400Version: 7.30.0

Necessary EvilIt's annoying to have to book a rides daily for a week a month (or two) in advance of our trip, more annoying dealing with the constraints of being there for 3 weeks and coordinating with friends/family coming & going in that period. This app adds insult to injury since it often crashes, lists bad/outdated data, and requires repeatedly scrolling to the day you're interested in. I've had to redo plans multiple times to adapt to available rides and accommodate friends/family who don't yet understand how mandatorily it is to know exactly what park and ride they're going to be at 30 days in advance at 7am. Often the app lists the old fast passes plus new ones, sometimes with the correct # of people and sometimes not. Clicking on old/canceled ones results in an error. I then have to scroll all the way back down to the day/time I was viewing in the my plans screen to continue where I left off (that happens even if no error, when returning to the list after viewing a fast pass or mean reservation- be annoying it doesn't remember where I was). I've found the only way to clear old data is reinstall the app, and I've done that many times on my iPhone, my work iPhone, and my iPad while planning this trip. I can't wait till my vacation comes and goes so I can delete this app for good on all my devices! This needs to be better Disney! My advice is to use the website - it's got it's own errors and drawbacks, but works less badly than he app..MikeL200Version: 4.9

No supportWe downloaded this at the ticket counter when the agent said it is the way to reserve fast passes. Since it was the day of our visit, there were no fast passes available, but we could use it on future days. That’s not their fault, that is just my ignorance in believing that there was a “fast pass”benefit for each day of use. The next time we were armed with experience and ready to plan our fast passes for our next visit. However, the app wouldn’t properly scan my card. I had it in the system the first day, but it was no longer there, so I scanned it again, and again, and again...to no avail. After way too much time trying to get my ticket scanned so I could order a fast pass with my party, I tried to search for “help”. To be told by the app that there is no “help”. There is no phone number, there is no customer service, there is no frequently asked questions, there simply is no help. So, we’re back in the same boat of not ordering fast passes before going. Hence, what is the point of having the “Disney experience” app, if our only Disney experience is the one that makes us wait in the stand bye lines on every single ride? If I were to do it again, I would not buy a pass assuming this app would allow us to use fast passes. Instead, I would only buy a single day ticket with the understanding that lines are just part of the Disney experience..Central FL Domestic EngineerVersion: 5.8.0

Crashes constantlyI hate this app. It constantly crashes. It’s supposed to work with magic bands, reservations, fast passes, pictures, etc. the problem is it constantly has issues. It tries to log in EVERY TIME. And you’re using it at least 30 times a day to keep track of everything or figure out where you’re going. I have the worst time getting pictures to link with others in my party. Or trying to see wait times or where dining options are nearby. In theory it should bring all this up but in reality you stand around either waiting for it to load or closing the app out for for the 5th or 6th time while you wait for it to just come up at all. And I have a current phone with current iOS so don’t use the excuse I have older generation hardware. This app seriously put a damper on our trip because you have to use it for EVERYTHING. To add to it because the app doesn’t work well it slows down traffic in the park. People are constantly looking at their phones and trying to get the app to work. Whole families slow down in the middle of the park and then have to pull off to the side while they wait for fast pass times and schedules to load. Seriously Disney? You can’t figure this one out? You make mechanical dragons breathe fire during a parade, seems like you could take a little time and make an app that is CRITICAL to the park experience at least function 80% of the time. Call Apple or Microsoft. I’m sure they have an engineer who can help you..34ahdhVersion: 4.18.1

Very disappointed in our visit to Disney.Your technology was awful. Stayed in a Disney resort and ordered food ahead by using the i-phone. wWent to pick up and phone said our order was being processed. Waited about a 1/2 an hour and when we went to check on it, they didn’t have our order and had to reorder and wait again. We paid extra for the Genie plus pass . Tried to use it and wound up canceling because rides were down and decided to go on regular line. We waited for one ride for 2 hours and 40 minutes. The signs in Hollywood Studios were hard to find and the map was no help. There were no signs on shops telling what it was. Very few people around to help you find places. When we brought are kids in the 80s and 90’s it was a great experience, this time when we brought our grandchildren, I don’t want to come back.😡We have super grandchildren and they deserve better. Start improving your technology so it’s friendly to everyone and improve your signs. Also improve your garbage cans. Label the place where you are suppose to throw the trash and make that section bigger. I was standing on line and this jerk went to throw his milkshake out pushed on the unopened side, dropping the milkshake on the ground and having it spray all over me. Yelled at him because he wasn’t going to pick it up and waited for an apology that I never got. I hope you make some improvement so Disney can live up to it’s former reputation..Zulu22134Version: 7.5.1

Horrible AppThere are very little things in regards to Disney that I could ever see something wrong with, but that was before using this app. I am shocked Disney pushes this app onto visitors. I was told I HAD to have this app to make dining reservations, special event packages, buying tickets, and the memory maker. It was a bold face lie. I bought my family’s tickets to Epcot via the app-stood in the security line, got up to get in the park and was told I had to buy tickets at another gate! I had to go to a completely different line, buy tickets in person, get a ‘card’ then get back in line to go inside of the park. Another problem I think is horrible with the app is their dining reservation tab. First you can’t search for a restaurant or even by park, only by meal time. Most importantly and annoyingly though was the reservations are useless. I couldn’t get a reservation on Christmas Eve to a restaurant in Disney Springs, well my family and I were getting hungry about 7pm and decided to walk around to that restaurant just to see what the wait would be—-absolutely no wait at all! The app tricks you to think that if the restaurant doesn’t have reservations then you can’t get a table but it isn’t the case! The mobile ordering didn’t work on our entire trip. And every single time I opened the app I had to re-sign in. I expect better of Disney and I don’t like being lied to. The only reason you have to have the app is for Memory Maker. Do not use this app..Globetraveler2Version: 4.17.1

Not as easy as ABCDecided to have our lunch at ABC because it was quick service and a large dining room . Went in at 12:15 , the line never moved , it was 12: 46when we got to the register , 1:00 when got our food , no tables to be found ! Found one to sit six people and a Disney worker in a white shirt said we couldn’t sit there and I said why and he said I am working , really no available seating and you are working g there , is it a Disney office ? There was never any cooked food coming up from the kitchen and me and another guest ask to see the manager , I have pictures of the times and no food available , maybe the mobile ordering was why ? That line did go fast , but if it takes away from others and can’t handle the whole restaurant not a good thing . I was very disappointed with the Star Wars and Toy Story areas . Star Wars is just one big circle with narrow walkways and Toy Story is jammed up like you are at a local fair , whom ever the architects Disney hires must not have ever been to the park ! With scooters and strollers there is no room for the people !! So my trip so far is a one star , we have reservations for the Christmas Dinner , hopefully things will approve , the manager did tell us to come back for something ? We were so anxious to get out of that line , don’t know what she said . If it had been a regular restaurant I would have been long gone .However you are trapped in those lines and once again , let’s pack people in like cattle ! Not happy so far , one incident after another ! Disappointed !.Snarly GarlyVersion: 5.5.2

What a waste of moneyWe upgraded for Lightening Lane and Genie plus. You can only reserve one event at a time every 2 hours. We began our reservations at 7:00 and couldn’t do another until 11:00 so it isn’t every 2 hours, it is only after the park opens. Our second reservation disappeared. So I created a different reservation for another ride, which also disappeared. Then we ordered food, which disappeared. The lady at the restaurant verified that we did in fact have an order and sent us to guest services. When we opened the AP to check it, our account had disappeared and we had to start over. The person at guest services didn’t believe us. She pulled up our account and stated that if we had reservations, she would be able to see them. She pretty much told us it wasn’t possible and treated us like we were lying. By this time, 1:30, there were no more lightening Lanes available for the rides we wanted. We didn’t wish to wait 2 hours for rides we had previously had lightening lanes for, so we cut our losses and left the park. We weren’t the only people with this problem. Others were complaining as well. We couldn’t all be lying. We were nice and polite to the girl at guest services. There was no reason for her to treat us like we were the problem. Don’t waste money buying lightening lane through the app. It won’t work for the rides you need them for. And the shows you can use them on don’t need them. You don’t have to wait for those. And Genie plus does absolutely nothing. Most people were walking around staring at their phones frustrated. No one was happy. Not some you expect to see at Disney..BlossomNC14Version: 7.2

This app is really bad. Lots of bugs.So hard to navigate this app for one. I can’t even find what parks I signed up for on what day. We are staying on resort and my MiL said I have to set a pin. That is still a nightmare. I went to my profile and noticed my home address was wrong. I updated the billing address and then I had to seperately update my shipping address. No button to set them both the same. Then I went through the rest of my profile and saw nowhere to set a pin. Then I went to check-in. I found that it asked me where to get notifications, my phone number wasn’t there. I put my phone number for notifications. I got a text and switched apps. Came back and my phone number was removed. I typed it again. Then it wanted me to add my credit card. But none of the credit card details will prefill from the iphone. And as not the main person visiting it made it seem like I would be responsible for all charges. I’m just a guest so that didn’t make sense. Then I set a pin but it wanted me to set pins for other people in my party or I couldn’t save. So frustrating. I sent a text to my MiL to let her know I can’t make my own pin without making pins for other guests. Went back to the app and it deleted everything I did again. Including my phone number, my arrival time, my credit card number. Etc. Last of all it was asking me to make a decision for maid service. Wth. All ~10 people have to decide if they want a maid? What if one says no? This app is the worst. I had the best time years ago where all I had to do was put a credit card on my Magic Band. Now going to disney is nothing but stress. I ca5 verify my room, i can’t verify my parks, i’m so stressed over this app..Phr0zeVersion: 7.9

So very FrustratingTrying to plan a three day trip to Disney and I have to figure out what I need to reserve, whether it be a park, or a ride, or a live show or a restaurant and if I need to reserve them ahead of time (apparently some restaurants need 60-days). I just don’t understand, with all the technology available, why we cannot just select the rides and shows we want to do, in order of importance (Greatest to Least), the restaurants we would like to eat at (again by order of importance) and then the app (or system it is attached to) would return us results of what we would be able to do during those dates, even suggest other dates that might give us more of what we want etc; kind of like booking a flight. You, as the customer, don’t pick every stop and try to figure out which plane will get you from c to d so that you will end up at e, the system does it and returns options; I digress. Then once you decide if those dates at Disney work, it will finally give options as to what dates for which parks are currently available as well as tell you where to be for which rides.. Boom, Frustration gone.. For the Most Magical Place on Earth, and maybe one of the most expensive, we the customers, sure are having to do a lot of work just to get there and ensure it really is, and even then we still don’t know if we are doing it right..BenjammmmmmnVersion: 7.33

Worst App everSeriously Disney my experience app went from hero to zero. We became major fans of Disney parks about 4 years ago and got obsessed with Disney after our first trip! The ease of the parks, the help of the fast passes and estimated wait times helped up navigate the park like pros. When Covid happened Disney did away with fast pass and replaced it with lightening lanes embedded on the my experience app via Genie and Genie+. Total disaster. You go to book lightening lanes and the time changes instantly. Then you are stuck with a time 4 hours away from when you clicked and you paid for LL for the whole day and get to use it maybe 3 times. Total waste of money. The genie app addition by itself is completely worthless and totally annoying. Doesn’t help in anyway and just makes it so that more guest in the park are waking around with their noses stuck to a screen(because it’s not user friendly). The amount of times my husband had to help families in the park that were just completely confused was astonishing. He honestly should get paid. We’ve traveled from Michigan 5 times in 4 years and this has been our worst trip yet. So many things have changed. So many of the perks of staying at the resorts have changed. It’s crazy to me and I feel really bad for families that saved all their money to come here only to get to ride 3 rides..LeversesVersion: 7.2

Higher prices, but not an app that worksMy frustrations with MDE have been constant ever since I held a pass starting perhaps a decade ago. The current issue I have outside of the ostentatiously and absurdly raised annual pass prices, is trying to upgrade and give this company even more of my money. On my phone or on my iPad, it makes no matter. Each time I attempt to upgrade, the app backs me out of the payment screen and I have to start over. There is no positive outcome. Honestly, it doesn’t matter. I know no matter what is accomplished on this astonishingly poorly executed app, I will still be directed to guest services to update a payment with a card I already used or some other reason in the system that my app is blocked. They hand out lightning passes like candy these days for all the delays, seems like they should just give out gift packages for time wasted trying to give this company money and the annoying processes it takes to achieve. So now will I even be able to add a reservation for a blocked out date even though I wouldn’t be able to upgrade until I speak to an agent? Don’t even get me started on reservations for the park, either. Did the annual pass holders in the pass not pay enough money on the regular being there 1-15 times a month? Crazy..XfourhosevenxVersion: 8.4

TerribleThe app does not work to load the tickets purchased which were two day hopper passes. They sold us the passes at the gate and advised us that since we purchased the hopper passes we got free fast passes. I expressed how that made me feel better and it was not until after tix were purchased that she advised every ticket comes with a fast pass. She advised us that fast passes were nothing more than a reservation pass to reserve a time and we could manage all from the wonderful Disney app. Well mind you the app is still not working, can’t get tickets to load on here at all to manage the “fast” passes. I have tried 6 Times now and keep getting the same error message. This is very frustrating and after spending major bucks for a family of 4 on 2 day hopper with bands I expected more from Disney! As soon as we get off this ride heading to one of the other parks because so far this place makes me want to pull my hair out! We really wanted our son to experience the “joys” of Disney while he was still young. However being platinum Busch Gardens/Seaworld pass members and big fans of Universal, we feel like money is wasted and negativity set in as soon as we got in park found a place to sit and download this app which again is still not working. All we have been able to do is create account and look at map. Everything else requires tickets to be loaded and STILL getting error message! Considering Disney encourages the use of the app( and the man working the kiosk they offer was not helpful) this visit has started off badly. We have the rest of today and tomorrow to be convinced otherwise!.Tonia SibleyVersion: 4.9

Why I would never go to Disney againSo your plan this big trip to Disney book a room book the airfare the room is 800 a night airfare is 500 a person round-trip transportation to the hotel is $100 each way a five day hopper pass to the park is about 800 a person any character breakfast or dinner for a family of five is at least $60 a person or more so that’s $300 of pop not counting snacks water miscellaneous or souvenir. For that kind of money you get talked down to by the employees the restaurant managers have an attitude the employees when asking some of them a question snap at you with cocky answers. So basically a family of five it’s gonna drop at least $15,000 on a vacation to come down and be treated like dirt. Been coming here since 1972 this will definitely be my last trip to Disney. I even went and sat in thinking about becoming a time share With a man named Chuck. I decided to do it and then after the last two days here they got the last penny they will ever get f re on me made my first trip here at 1972 California a couple of times been to Florida at least 20 times. Save money and go to Hawaii it is cheaper much more relaxing and people there are happy to see you and appreciate your business . Over the last 15 years I’ve seen a steady decline in customer service and Disney Magic no longer exist.J p HermanVersion: 8.9

Love the Mouse...just not the appThe My Disney Experience app is definitely the tool you need when visiting Disney parks. As advertised you can access your reservations, fast passes, see wait times, etc. However, the app is incredibly painful to use. It frequently logs you out and when you try to log back in to view your plans again it will freeze or be unable to load anything. It’s also incredibly slow to use in the parks, which may be Disney’s WiFi in general and while it’s nice and free you certainly aren’t getting the speeds you’re probably used to at home. It seemed that on very busy days at the park, the app was even worse than normal, presumably due to high volumes of users. I would love to see an app where, 1. I don’t have to log in every time I open the app, 2. It reliably opens my plans and allows me to edit them quickly without slow wait times. I did enjoy the mobile ordering feature for a couple of quick service meals and it did process our meal plans correctly. My family and friends is not a feature that’s easy to use, and actually had to go to our concierge to fix it because only half of our planned fast passes were showing up correctly. For now, it’s a necessary evil but I would love to see some dramatic improvements before my next Disney trip!.TlbanksVersion: 4.18.0

Not user friendlyI love Disney but this app needs improvement. The user interface is problematic at best. Take the My Day screen for example. I cannot find one display exclusively dedicated to my active reservations. The display is confused with suggestions of things I could do between my reservations. This is confusing and misleading at the same time. One page for confirmed events and one page for suggestions would fix this problem. Here’s another legitimate critique. I am in a park and I open the schedule to see what other things are available. It keeps defaulting my presentation to Epcot even though I’m not in that park or reserved for that park. I have to change the drop down display to see data for the park I’m reserved for and standing in. Everything Disney in my 50 year lifetime has been world class. This app does not meet Disney standards. A simple geolocation or even using your reservation data could easily fix this. This critique directly goes to the bottom line. Reservations seemed very limited. I’m sitting in SciFi diner. There are many empty tables. We were told for weeks that it was fully booked and ultimately we were lucky to get a cancellation. The reservation system or app must have vastly underestimated the actual capacity for this disconnect from reality to have occurred. How many seats are empty because of the app/ reservation accuracy? To the great side - my room was ready early. We went direct to our resort room and the app opened the door with a magical sound. This part of the system so vastly exceeded my expectations that it reminded me of the Disney magic that I will always love. Please accept my criticism with the love that inspired it and improve the app..Disney Fan 70Version: 7.1

Another Horrible update (zero stars)This is my 7th review of the My Disney Experience app over the years. The update they did yesterday is probably the worst ever. It is so bloated with crap, that it is difficult to find anything. It appears they’ve removed the “my plans” section from the app, which I think is incredibly stupid. To find my future plans or to do online check in, I had to do a search. After the search, they disappear again. I tried to do a chat, but of course, they’re flooded with requests. I did get an automated response that implies you need to use the website to see your plans. How dumb is that? I shouldn’t have to go back and forth between their app and their website to do everyday stuff. It is annoying. I hope they fix it soon. Update: I received a response from Disney from a chat I tried to do, but of course, it takes them hours to reply. To see any future plans, you go through the stupid Genie service and choose my day. Then you choose the option to change your day. But it doesn’t help at all, since you can only see one day at a time. I want to be able to see a complete list of my future reservations/plans and my family and friends reservations like in the past. It might not matter soon, because my Disney trips may soon be a thing of the past..Runner1983Version: 7.0

Confusing and largely uselessApp did not work to unlock room doors. Searches on my map almost never returns information; for instance I searched “first aid” and got no results. Searched “baby care’ and got no results. Zooming in on map does not pull up labels for anything. Tried to do a mobile food order at a quick service restaurant, my other family members stood in line and got served while the app just spun on a loading screen. Layout is confusing and if you can’t figure out the exact terms or labels the devs used, you can’t find any functionality you need. Reminds me of the bad old days of MS-DOS when you had to just have a plethora of command strings memorized and if you missed a single letter you just got a syntax error message. After the first couple of hours in the park, I gave up and found a paper map in a shop. Seriously one of the worst apps on my phone, but forced to use it because the parks just don’t provide human help anymore. UPDATE: the developers response to this review was just to parrot back all of the instructions on how to use the App and Bluetooth to open your door, which every single person in my party had already followed, as if we had never used a Bluetooth device. We gave up and stood in line at the reception desk for nearly 45 minutes so we could get key cards and magic bands to open the door. Listen up, for you coders in the back - the. App. Never. Opened. The. Doors. Once. During. Our. 5. Day. Stay. Not going into detail about the other useless dev responses to other app faults pointed out in my review, let me just say this; instead of blaming all the users who find your app unusable, spend your energy fixing the app..Chakka dugVersion: 7.19

Extremely DisappointedI have only been to DW twice. The first time we had no apps to guide us, just good ole fashion planning and it was the best trip we ever had. This year we used this app and there were so many bugs and issues I spent more time stressing over them and trying to get them fixed that by day 3 of our trip I’m ready to scrap it all and start over. This app is horrible. It is extremely frustrating to navigate. There is no calendar view to make things visually clear and simple to view and no help option that I can find to clarify any of the scheduling rules. We are traveling with another family and they were able to schedule all our fast passes but we couldn’t edit them when they made errors. (Scheduled rides my kids were to short for.) So basically anyone on your friends and family list can plan for you but you have no option of removing yourself or your family from their plans. They have to change them directly or you have to override them by scheduling something else on top of it. We lost out on a frozen ever after fast pass because of this when we tried to separate our schedules and I had to stand in line for 2 hours with 2 bored toddlers as there wasn’t a single FP available the rest of our stay for this event. Not fun at all. On top of that this crashes on me at least three times a day. And I have to reset my phone to get it to work. (iPhone X) I’m usually pretty good at figuring these things out and I can limp along through it, but this app has a long way to go to be worthy of Disney standards of quality. Don’t rely on it to be your main source of planning for your trip or even scheduling. You might be sorely disappointed..AbrandaicleVersion: 4.11

Magical disappointment. Absolutely terrible app experience.We come to the parks ever couple of years but this trip was supposed to be special. We are here to celebrate our anniversary and reminisce from our honeymoon experience here 26 years ago. There are only a few rides we’d like to ride. We woke up well before sunrise just to get into a required virtual queue. After waiting patiently and refreshing over and over for 7 a.m., we found we can’t get into that queue even with all the extra purchases required. This is an absolute absurdity with the app constantly failing to update appropriately and now without access to the very ride we planned on for months. Our only choice now is to spend an additional $27 per person to gain access. As if the $1,700 for two days and genie + pass wasn’t enough? This experience is horrible and has taken all of the joy out of our anniversary celebration experience. Throw in the fact we’ve waited for 45 minutes for a bus to Magic Kingdom from Port Orleans and are now well behind the opening of the park PLUS all the expenses we’ve paid, it should be quite understandable why we will likely not return. We’d simply be happy to stand in a line all day but, that’s not even an option. Magical disappointment is more descriptive of our experience..Namnori08Version: 7.29.2

Least user friendly appI am not sure how an app this horrible comes from Disney. With all the money spent there and their ability to create magic on so many levels, how do they have an app this bad? It’s the least user friendly app I’ve ever used. It kept making me log in for almost everything I clicked on, then told me I was logging in too many times. Many of the things you click on pull up an external browser, which is obnoxious. Instructions aren’t clear on processes that could be made far easier for guests. Everything now involves so many steps. Book the day, then book the actual reservation, then wait until 7am the day of to book a genie+, also don’t forget if you have a ride with a queue, you also do that at 7am. You book a time on genie+ and it sometimes instantly changes the time you were told you were booking for and bumps it to a completely different time window. Waiting 2 hours before being able book another genie+ item. There are so many things to click on and none of them are obvious. Also those nice Disney gift cards you might get? Don’t try to load them on your app ahead of time in an obvious spot. Disney would rather you be doing all the rides while also try to schedule lunch and manually entering in a 16 digit card number to make your payment. If there are other ways to do any of the things I mentioned, it’s not made clear and no one in my group figured it out either. My entire group of 7 adults varying in all different ages all agreed this app is the worst and the fact that it’s made by Disney crazy. The app and genie+ honestly made us all stress at multiple times during multiple park visits. Do better, Disney. We love you, but this app makes us feel like the feeling is far from mutual..LindsFGVersion: 7.21

Waiting to be impressed.We are disney fanatics. We have enjoyed the many visits to Disneyland and California Adventure and have always been blown away by their customer service. This is far superior than what our experience has been so far at Disney World. The resort rooms are not worth the money at all for the lower budget rooms. They are CRAZY small and ours was not clean to the Disney standard. We were recently traumatized by the Northern CA fires and we couldn't get our mail as planned due to significant delays. Some was Disney attire (costumes and such). I called the resort and asked if they would accept a package. They were so gracious about it. Come to find out Disney is CHARGING us a handling fee. Never mentioned that and it's like we are being punished for having having fire wreak havoc on our beautiful county. We ate at Art of Animation and it was disgusting. Best of all- they lost our stroller. We never received it from the Magical Express and they blame our airline, Virgin America. I checked it in. I watched them load it on the airplane. We are at the parks with no stroller. It was a simple umbrella one but our 5 year old gets tired. So now we have to PAY to rent one each day. I'm shocked Disney. I expected more from you and hoping to make the next few days magical...just waiting for that to happen..Beezer80Version: 4.8.1

Hollywood StudiosMy experience only gets 3 Stars because I booked my vacation 3 months ago. And one the reason why I came to Disney is because of Star Wars Rise of the resistance. Once I got to the park, come to find out a I needed a reservation to attend that attraction. I not only was not able to book a reservation that same day. My park ticket was swapped from Animal Kingdom to Hollywood studios on my final day so that I can attend the ride however when I tried booking at 7am in the morning within 30 secs the ride was already booked for the day. Out of all the years I’ve attended Disney Parks this has been the most disappointing. It makes no sense. You need a Park reservation and tickets to get into the park yet on the day you arrive one ride has reached its capacity within 30 secs of the ride being opened for booking. I should’ve gotten an email or some type of communication from Disney letting me know that I had to make a reservation for this ride. Now that I know I will tell all my family and friends about this experience and how who ever you speak to tells you they have no control over the booking system. This experience has truly left a bad taste in my mouth and has forced me to consider attending other Non Disney Parks.EndersonJosephVersion: 6.20

All reservations disappeared unfortunately right before our trip - No answer in sightI am coming to Disney World with a guest. We are very excited about this. I have had an issue come up. All of my personal paid for Disney reservations, restaurant, paid for reserved events, reserved resort room, and park tickets, and all reservations and purchased tickets have disappeared from My Disney Experience tonight, including my payment method. We leave for Disney World in less than 36 hours. We are very much looking forward to enjoying our visit, although having all of my reservations disappear and now missing from the My Disney Experience and Disney Mobile App have caused somewhat of a panic for my household. We spent several hours on hold tonight, there was no one to pick up the phone. We re-logged in, cleared our browser cookies, reloaded the webpage, double checked the log in information which was all correct, waited on hold, and checked online forums for the answer to which we did not find, after following the suggestions of the Disney help page. This has created somewhat of an unfortunate experience, as a month or so ago, we woke up very early, to make sure we were able to get the reservations we wanted, and now they are all missing in the My Disney Experience App log in and the Disney App app. We paid for the Genie Service and now I am not sure we can use that if the app is no longer showing any of my reservations or purchaes. The app failing like this is troublesome due to the amount of effort needed to get reservations and the process they use to funnel everyone through the app. Just google Missing Disney Reservations or Disney Reservations Dissapeared and there's no good answer..I did review this App just nowVersion: 7.2

A MUST for a stress free Disney vacationI love the My Disney experience app. It is a MUST for a stress free Disney vacation. Do you hate waiting in lines... yes, duh! The ability to book fast passes and change them easily, check wait times, and plan your day in the park is the best! I would say sometimes when booking fast passes for a large group it will glitch and only show it’s booked for 1 person, but in reality it has everyone on the system. Only once when I changed to a fast pass did it not sync but the cast members were very helpful. I like standing in line picking the next ride for my family, it makes visiting the parks effortless. Waiting in line to eat... Not about that life... I like ordering food in the app and just skipping past the queue for my food. When character hunting this app is a the best map! I’ve been able to see when hard to find characters are out in the parks and their exact location. Recently, I have been using it to open my resort door which is nice. I also use it to show my annual pass to get the discount on merchandise or food. Again my only complaint is sometimes it is a bit glitchy and I have to re-start the app multiple times. Overall 4/5 stars for making my Disney vacations stress free and magical with my family!.ARUSSE52Version: 5.0.1

YikesSo, i have a few complaints. First, the whole system with linking your family and friends so you can fastpass together is so unnecessarily confusing. None of us could figure out if we needed our ticket numbers, and when i put it in for my friend it linked to my account and had to call disney to fix it (i was also on hold for 30 mins but that’s a different story). After you link your friends, they randomly linked some of my friends, but not others, and only one of the tickets would link after that. Within ten minutes, i finally was forced to exclude two of my friends, the avatar ride was completely booked. Secondly, this app can’t even function on its own. If any other app is open, this app simply will not work, which is very inconvenient if you’re plugging in a number from your camera roll. The app frequently glitches not only for me, but for almost everyone else in my group as well. When everything surrounding your vacation is depending on the performance of this app, and the app doesn’t function, it makes us very stressed. And we’re high schoolers who are coming for marching band, so we’re already stressed about a million other things. Overall, it’s great when it works, but that’s not very often..AriLikesUnicornsVersion: 4.19.0

Getting Too Expensive! No Longer Worth It!We have been coming to Disney for 25 years and have been vacation club members for 10 years. The service has been deteriorating for the last five years and continues to decline. The costs have risen 50% during this time while the quality has decreased by at least that much. They terminated all of the long term dedicated and loyal full time employees and replaced them with part time students and retirees who do not provide the same level of service. The wait lines continue to be outrageous while the rides are continuously either breaking down intermittently or are closed “temporarily” for repairs (splash mountain has been out of commission for over a year). Most decent guest conveniences have been removed completely or have been replaced with paid options (fast pass has been replaced by genie which can cost $80 per day extra for the same service that used to be free). Charge me $110 per day to visit a park and then charge me another $80 to fast pass rides that I used to get for free? No thank you. This will be my last Disney trip until Disney starts to respect their customers by getting rid of Bob Chapek, who is a money hungry corporate clown, and bring back Mike Eisner who knew how to lead a family friendly company..JohnNDyan2000Version: 7.13

App FailedHi - today was the first day I could make dining reservations. Had to use the app since I had to commute to work (bus). Every time I tried to book a restaurant, kept getting a spinning wheel when I picked the time. I would not move forward. I switched to the browser/website on my phone. That worked, but was much harder. The website wouldn’t recall my credit card on file, and it made me manually add it for every reservation. Not a good experience. While I have you, for the love of god get rid of the park reservation. The parks are still ridiculous crowded, so we’re seeing no benefits. In top of that, Parker hopper costs the same if not more, and you have to wait until 2pm, and you must go to your reserved park first. Just awful, inconvenient, and stressful. I blame the guests to a point too. Idiots complained about making their fast passes ahead of time. Well guess what, now you’re paying for the fast pass, you may get one or two good ones if you are lucky, and now you need to know what park you want to go to each day MONTHS ahead of time. Really, who is making these awful decisions. Sorry, sure you hear it a lot, but you need to keep hearing it until you come to your senses. Clean it up, your better than this. At least you were. Thanks..Mrblonde2uVersion: 7.13

Let downThe quality of the Disney experience is lacking and yet the prices have went up and no meal plans are quite frustrating and the food prices are ridiculous high. This is supposed to be a family experience not a squeeze every penny out of people experience. Walt would be extremely disappointed in what Disney has become!! The park hopper is a joke now, but you still pay extra for it. Having to reserve a time for certain rides is also frustrating because the only time you can do it is if you have that park reserved for that day or are in that park. When you have to do this at 7am or 1pm you can’t even use the park hopper to get to that park because you can’t park hop till 2! Also in the personal experiences trying to reserve a time to do an activity is a joke seems there are never any times. Ppl should be limited to so many times in a day as not to hog them all. Our family has been very disappointed in this Disney experience. We had great ones in the past! Expected so much more seems corporate greed has ruined the Disney experience!! Disappointed majorly!! Again as I said earlier I believe Walt would be extremely disappointed in what Disney has become!!.Need a beachVersion: 6.20

Great until it glitchesI thought the app was great until it ruined our visit to Epcot. At 1 pm we signed up for the Remy’s Ratatoullie Adventure. The app said we should arrive at 9:30 pm. We waited all day for this ride. The app later said we should arrive at 10:16 pm. When we arrived at 10:11 we were informed the ride closed at 10. We should have known but it was our first time visiting the park and we trusted the app. Nobody at the ride could help as they stated the ride shuts down at 10. This also happened to others who were arriving at the same time as us so I know it wasn’t just us. They even arrived from a different park just for this ride. When we visited guest relations they stated they could not replace the ride for us on the next day. Very disappointed as this was one of the main reasons we visited the park. They insisted we had been notified to arrive at 9:16 and therefore had 44 min to arrive. They suggested maybe our notifications were off, not true. Since the app was off by 1 hour I think the glitch could be related to the time change happening tonight, I don’t know. It was also disappointing that they wouldn’t let us change our reservation for the last day to be at Epcot in the morning to ride this ride and then go to Animal Kingdom which was what we reserved for the last day. The only way would be to add park hopper option for the 4 days we purchased. I feel they should have done it complimentarily but alas all they offered was a reservation at another park. Anyway, hopefully this doesn’t happen to anyone else. Just beware you can’t completely trust the app because if it glitches nobody will help you. Check app notifications and make sure they make sense with park time schedules..NuvscVersion: 7.1

Constant logoutsThis app is truly so bogus, especially coming from Disney. I never write reviews, I despise Yelp culture, and I’m in hospitality/fine dining - something has to be truly wrong for me to write a review. Disney - what happened? This app literally NEVER saves your login info. It redirects you to a website for almost anything useful - almost nothing is done inside the actual app. But to complete any action, it makes you log in AGAIN, never saving the email/username, no option to “see” the password - and returns you to the app, logged out. Only to redirect you to another website to complete any given task. Why does this app even exist? Either let me Simply do all of this from a web page, or solely contained in an app that allows Me to stay logged in (like Instagram, any festival app, etc). When time is of the essence (booking reduced capacity reservations) logging in and out constantly and bouncing back and forth between the app and the website cost me the opportunity to book a reservation for Hollywood studios/Star Wars for my brother’s 21st bday. Literally - because of the constant time wasting bouncing around, unnecessary log outs, buggy app crashes - in that span of time, availability changed and we could no longer book the park, and then when we changed our reservation day, after the hassle of the app issues, there were then no cantina reservations available. Like I said - bogus. Disney is a multibillion dollar conglomerate - they can afford better app developers and a more cohesive, user-friendly, simple app that is self contained, and doesn’t redirect you to insecure webpages/keeps your login for more than two minutes. Ridiculous..ChelseylorenVersion: 6.6

Won’t open after updateSure hope the issue gets fixed before we’re in WDW later this month..Lyndsay0676Version: 4.17.0

Unexpected bad appI can’t belive how this app is inefficient N 2022, common Disney do something about it.Bad App 2022bVersion: 7.9

Frozen screenScreen freezes “ introducing your new dynamic home screen” upon start up. Have re installed app etc and still not working for iOS..ForgetyoujoeVersion: 5.7.0

Poor designThe design of the app is very confusing. One family member just bought a ti key and we can figure out how to share with other family members. Isn’t that a very common situation that should be straightforward to solve?.Cicero OliveiraVersion: 7.24

Too complicatedCan’t link two accounts genie is bakwaas.Pooja1021Version: 7.24

They keep making it worseUnfortunately, Disney keeps working very hard to make this app worse. With the introduction of Genie+, the app became clunky and almost useless..IngjdVersion: 7.1

Uses ALL my data!This app has used 136MB of my cellular data in 4 days! This app alone! What is it DOING? The map is clearly not cached, since it reloads it every time I Zoom in or out, which is ridiculous. Like, how often does the map of Disneyworld actually change? Annually? The app is also CONSTANTLY making me log back in. So annoying. It earns one extra star, since it opened my hotel door when I forgot my magic band..TuriyagVersion: 7.0

CrashingContinues to crash, iPad and phone. I was so looking forward to using this app while on our trip.. but I can’t trust it to work.AngelaPotvinVersion: 5.7.0

Not a good app!It’s hard to check your fast passes and there should be an option to navigate to a place in the map. Currently it’s difficult to find your destination.BiggDeezVersion: 4.17.0

Avatar rideThe waiting time is inhuman - almost 5h!!! Once you are inside - 4h - there are no washrooms, nowhere to buy drinks or sit down. This is supposed to be fun for kids! How can that be enjoyable for families?! Disney you need to find a better solution!!! There can be virtual lines or do not accept people once the fast passers represent more than 50% of the riders..Disney adventure momVersion: 5.0.1

Terrible appNot able to link a ticket that I bought online to the App. What a terrible App.ابی‌جVersion: 8.21.1

Bad appConfusing layout not helpful.Noodella420Version: 8.20.0

Broken ridesSpace mountain broken and other rollercoaster out of order. BS. Pay $500 and both are broken..CrawfishchampVersion: 8.19.0

Loading…Does not load to purchase lightning passes.RLove604Version: 8.17.0

AppBrought our parents this time and getting everything figured out for them and trying to have a good time is impossible.. your system is to hard to figure out for everyone….cant believe we have gotten to this point… been coming to dissent world for mor then 30 years… your system has gone to far now and needs to be changed.Caleb power boostVersion: 8.17.0

BadEveryone is mean and I do not feel the Disney magic cause of it.Jessica wainVersion: 8.16.1

FrançaisPratique, mais manque le français.Très pratique!Version: 8.16.1

Lightning passesCan’t get the app passed the purchase section. The wheel just spins. Really frustrating and stressful when trying to maximize your children’s vacation..DisneyGordVersion: 8.16.1

Disney problemsRides breaking down way too much. Staff not making sure all families are together before getting in the line. Staff not enforcing the rules making it not enjoyable for others. Deciding to renovate the Polynesian parking entrance during the holiday season wasn’t the brightest idea. Supervisor at the front desk wouldn’t come and talk with us when we had an issue. Taking away to many things and not replacing them or bringing them back. Not as much bang for your buck. Campfires nights were every night along with movie nights. Used to be an hour early entry now only have a half an hour. Universal has an hour and has deluxe resorts have fast passes included. Disney took away fast passes and you have to pay for lightening lane..Winne the Pooh 1820Version: 8.16.1

Military ticketsSystem is horrible for militia try families. You have to go to window and activate the tickets you bought on base. Brutal. Do not recommend. Everyone else from all over the world can apparently have their tickets activated prior to arrival. Then the employees don’t know how to activate them. Get to the parks early you are probably going to spend the first hour with them trying to figure it out. Thank you for your service..Moms bus companyVersion: 8.16.1

Never worksHorrible app.Myles32aVersion: 8.16.1

LanguagePas de version français.Mail-hotVersion: 8.15.1

Frustrating for yearsIssues with payment multiple card and the formats and linking your own family tickets after purchase always ends up in a long call or having to wait at the park….Matt6794Version: 8.15.1

Always loadingI’ve been trying to make dinner reservations for our upcoming trip but often it takes three or four times to do it if it works at all because as soon as you press it loads for ever..Frustrated by the biasVersion: 8.15.1

Go back to the old plans please!!!I miss being able to see my trip at a glance in the old “future plans” section. Please add that feature back!!!.3bsmVersion: 8.15.1

MeDoesn’t work!.SddddeesxsVersion: 8.14.2

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 8.21.1