Disney+ Customer Service

Disney+ Positive Reviews

Even better than I had hoped!When I first heard this was coming out I was mainly excited for the Mandalorian show. I own all the Marvel, Star Wars, and Pixar movies so I didn’t know how much value there would be. I’ve never seen all the animated classics so that was a plus for sure. But what I secretly hoped for was all the old stuff from even before I was born but that was played on the Disney channel in the 80s and 90s. As a kid I loved watching the shows where Walt talked about anything. And of course all the animated shorts. So it has all of that stuff plus it has movies I never got to see like Escape to Witch Mountain. I’ve been watching it all day today and I’m loving it. I haven’t been this excited for anything since the last Star Wars movie came out. And to the reviewer who says “should I be ashamed that I’m 35 and so excited for this?” No you shouldn’t. I’m 44. And Walt’s philosophy was that all of this stuff that he created was for people of ALL ages. There is no shame in wanting to relive your childhood by watching old episodes of the Mickey Mouse Club (yes that’s on here too!) My dad is 67 and when I told him that show is on here he said I need to show him how to get Disney+ on his TV. Sure it had a rough start yesterday but who didn’t see that coming? How many tens of millions of us were all trying to access it at once? Take it easy and enjoy. This isn’t going away. There’s plenty of time to watch the mountains of content. Thank you Disney for taking more of my money, gladly..DigitaldemigodVersion: 1.1.5

Wonderful app but...This is a wonderful app! I love being able to stream disney, marvel, star wars, and national geographic all in one app. Disney definitely comes in handy when my little cousins are visiting and my dad loves watching national geographic. I would definitely rate it 5 stars if it weren't for the fact that you can't remove things from the continue watching menu. Now I know it seems like an exaggeration to remove a whole star for something so little. This might just be a heat of the moment review considering the fact that I just spent 10 minutes removing things from my continue watching menu. As I said before, this app is definitely a huge help in distracting my little cousins who vist oftenly and my dad loves watching the wildlife shows. However, it seems like my prehistoric dad and my small brained cousins can't seem to comprehend the fact that the accounts labeled "dad" and "[child name]" are for them. They ALWAYS click on the first account available which happens to be mine. I know that this is a personal problem that you can't help. However, it's not the fact that they always seem to go to my account that bothers me. I'm already used to this treatment on other apps such as Netflix. The difference is that disney+ does not offer the ability to edit the continue watching section. It shouldn't be that big of a deal but I always like to keep my things nice and organized. Having to fast forward to the end of every unfinished movie or show is irritating. I hope that you can understand. Thank you..GgggduugfbccVersion: 2.7.5

Pretty good, needs improvement.I really enjoy the shows and movies available. Still some more I’m hoping that will be added later, however the app itself has a few flaws. First off, I really don’t like that I have to search for my show every time to pick up where I left off. Also, sometimes I don’t remember what all I’m watching so I have to try and remember what it is so I can start it up again. Another flaw I’ve noticed is the movies have an add button. I’ve clicked the add button on movies and nothing happened. I’m assuming it’s an add to watch list or your list type of thing but I’ll go back to those movies later and try to add them again and the app resets it like it never happened. It doesn’t make sense why it’s there when it doesn’t do anything. I’m pretty sure that’s a flaw in the coding. Also, there isn’t even a “My list” or “Watch list” category available anywhere so the plus symbol to add the movies is basically there for looks and pointless. Also, the button to skip forward a few seconds is VERY slow when you click on it. It loads for a bit which doesn’t happen with Netflix. And the button to skip intro doesn’t always skip the intro, just part of it. It’s definitely a problem with the app because my other streaming platforms do everything just fine. It’s a cool idea but the app feels very rushed. Disappointed because this app had so much potential but you can tell it was put out for the money and not for the quality. 5 stars for great movie content, 2 1/2 stars for functionality of the app..EmisjazzVersion: 1.1.6

Love the app! But one problemDisney is one of my favorite apps to watch stuff on like gravity falls and star vs. the forces of evil. I can also watch with my friends and family. Also Disney has more of the best cartoons! I love Disney a lot mostly because of gravity falls. Gravity falls is like one of the funniest shows ever! Including star vs. the forces of evil. I mean basically everything is on disney! But some of the movies that have been coming out have been HORRIBLE….except for inside out 2. Let me list a couple of really bad movies that came out on Disney. Descents 4 is just really bad. Wish is just….extremely horrible idk what disney was thinking. Oh and zombies the show I hated it first of all when they sing the alpha song it’s very brainrot and horribly bad and also really sad because probably nobody likes it. Like why the heck did Disney cancel owl house for that!? Oh and also (Ik it’s not out yet but it’s just horrible) yk Snow White? Well disney is making a live action of it and I’m very disappointed. First of all why is her skin brown (not trying to be rasies) snow whites discripsion is skin as white as snow hair black and lips red as roses. But guess what her lips are plain and her hair looks like lord forgyle from Shrek! And her voice is horrible. She sounds demanding and in the original movie snow whites voice is like soft and kind. But she sounds demanding! Disney can be bad sometimes but overall disney is a great app. I recommend to ether watch gravity falls or star vs. the forces of evil. Or maybe even watch spider man..HalieballieVersion: 3.5.0

MISSING many shows (and languages)I grew up watching many a Disney shows. Signed up for Disney, most of them are not available. The ones that are, not available in my language (or a decent selection at all.. Ebglish and Spanish only, really?)There are official dubs that were aired on public television DECADES ago already, and Disney+ only has English for most of the shows IF they are even on there to watch. At least they finally have the Clone Wars (magnificent animation as always Tartakovsky is magnificent) but I had to wait for that as well. The app will crash/freeze if you hit the rewind button too often (not for people that like watching specific scenes again and again), and there is no option to either loop a video (Yes, I would like to have Biomes and Vehicle on in the background while I work/sleep), or to make it stop asking “are you still there” so at some point it will stop playing and if you have loud neighbors throwing on Dinsney+ to tune them out whilst you sleep is not an option. The quality of the videos themselves is top notch though, (volume could be louder, but visuals are GREAT). But, seriously, why own the rights to all these shows and not let people see them or make them available anywhere else? I want my nostalgic throwback to before. 3 STARS: because they’re sitting on the content they own, and deriving people of content that used to be readily available decades ago (used to be with basic cable for free, and now you get to pay and not see them).PaininyaVersion: 2.3.5

Bad glitch but good appSo in the title what I mean by bad glitch is that there’s this glitch where my video will pause and unpause a whole bunch and then sometimes after that it will speed up the show all the way to the end and then go to the next video and then I exit out of the app and go back in and then it’s fine but the it does it again sometimes I don’t want to have to keep doing this please fix this and I don’t know if it’s the app or just my iPad and I’m just a kid so I don’t know how to fix it. By good app I mean it’s awesome amazing and best movie app ever there’s no adds you don’t have to pay for any videos but I guess that when you first get it you do have to like set it up I think but I don’t know I didn’t set it up my mom did and I like how you can choose to make an account for kids or adults I have my own acount thing for kids and I’m super happy with it you guys deserve 5 stars. Ps. Please fix the glitch and if it’s just my iPad I’m sorry and if it’s fixed I’ll write another review saying thank you because I give you 💜🩷🩵♥️💙I Put hearts for five stars ⭐️. I LOVE DISNEY+ ♥️💙💜🩷🩵♥️💙💜🩷🩵🍀🍀🍀🍀⭐️⭐️⭐️ sorry I tried not to make the review so long I like how you (guys and girls) put in a lot of work into this app for us to use and this is also my first time writing a review I probably didn’t do so well because I’m in the age between 9 and 12 and I am so so so sorry I am changing this so many times maybe since I updated it the thing is fixed and like I just said I am so so so sorry that I keep changing thing and also like I said my first time writing a review sorry it’s so long..LovertoanimalsVersion: 3.3.0

5/5 but...Amazing. Disney+ is such a good app. I mostly have the popular streaming apps and I have to say Disney+ is one of my favorites and most used. Anyone who wants this app get it. It is so worth the money even if you just like disney/pixar movies or just marvel/star wars movies. Or just some good nice documentary’s. All I have to say is get this app. But I’m not finished yet which anyone who’s reading this probably knows that because of the “but...” I added on my tittle. This part is for buyers but mostly for makers so if your a person who’s more of a customer than you should totally get this app and if your not interested in reading my little complaint then you can stop reading now. But read if you’d like to and this might actually be helpful but it’s your choice. Anyway makers (and buyers who’d like to keep reading) know that I’m not trying to hate. I know Disney+ is new and all and new apps have bugs/problems but I’m starting to get really frustrated with the pauses and buffering the app does all the time. Sometimes it works perfectly but other times it’s almost impossible to watch something without the constant loading. it’ll stop then work then stop then work and it’ll go on like that for like 20 minutes. I’ve tried to be patient but I’m starting to feel defeated and all around disappointed. I know that it could sometimes be my internet connection but other times some streaming apps and other apps will work great but not Disney+. Please just try and fix this. It’s getting annoyed and I’m trying to not be angry about it but I’m starting to get mad. Anyway thank you for reading even though this comment was super long and please have a great day :).I dont have anameVersion: 1.11.2

Great app, just needs a little improvementThe service has everything! Well, almost everything. Some of the Marvel movies aren’t on there due to Netflix and other streaming platforms streaming them as of right now. The MCU Spider-Man films are a but different because of the Sony & Disney/Marvel ownership debate, so it’s unlikely those will be on the platform any time soon. And other films like Toy Story 4 can’t even be found like the other “coming soon” titles, which is a little odd but I’m sure those will arrive soon after sufficient physical and digital copies have been sold. Many of these “coming soon” titles won’t be available until mid 2020, which isn’t too amazing, but there’s a monstrous library of other content to choose from to make up for it. It’s amazing to hop on the service to watch and episode of The Simpsons or start a classic “Out of the Vault” classic Disney animated movie. The service is broken up into five main categories: Disney, Pixar, Marvel, Star Wars, National Geographic, along side the lingering Fox show here and there. One key thing that the service is missing is a continue watching tab. The second time I loaded into the platform, I wasn’t greeted by any sort of a continue watching tab or section at all. This doesn’t seem like too big of a deal, but when you want to hop right back in, it can feel delayed and lack luster because of this. I strongly suggest trying out Disney+, especially in the coming weeks when originals like The Mandalorian are completely released!.DizzyBatChampVersion: 1.1.6

TV Mobile login not workingSo about a year ago, my friend allowed me to borrow his Disney plus account and I did so. I had fun and I still enjoy the app although there are still some issues with the apple airplay. For this Black Friday we recently bought the latest FireStick TV, and when I went on Disney Plus on that device, here is what it said. It said that you can use a mobile device to log in, just go to Disney plus on your mobile device and we will handle the rest. I thought it would work the same on iPad because that is where we got the account from, so we tried it. There was no agree button on my iPad like on Reddit it said it would. But then I went to settings and saw that for the Disney plus app, local networks option was not turned on so I turned that on. Then the TV was able to notice my device and It asked me to tap agree on my iPad and I did so. But unfortunately, it said that login failed. When I tried to click the exclamation point on the notice, it just took me to a random show. So at the end of the day, I wasn’t able to login to Disney Plus on my fire stick. I searched on help but there weren’t any questions like that. So then I went online to look for answers but there weren’t any, they all said use chrome cast or airplay, but it didn’t show answers. I wrote this review to ask review to ask a question and I hope the developers can answer it. Just in case if your reading this, here is what the fire-stick tv Disney plus app said “Use mobile device to login. Just go to your Disney plus app and we will handle the rest” (This is from my memory).Qwerty123456qwerrtyiyhfgfVersion: 1.11.1

Bye-bye, DisneyBro I don’t know if I should give Disney a five star review or a one because this is the worst service that Disney has ever gave me and I am a kid OK the worst like I can’t even watch Disney whenever I update it it goes to App Store. It is so annoying and I can’t even watch it. I don’t know if I should delete it. I probably will so just to let you know do you not watch Disney if it is updated. I already had asked my dad to do this and he didn’t know what happened. I don’t know maybe call Verizon or maybe call the people who created Disney because y’all this service is horrible for Dissly. Nobody that has Disney can update it I mean I don’t know if that’s true if you have Disney and it doesn’t show update did you’re lucky because I am stressed and and I have to watch Disney on the TV or on my phone on my dad’s phone so just to let you know if you have update on Disney, either delete it, write a review let the editor see it or just call them and say stop doing this thing I don’t want this because I don’t want the update I just want to watch Disney. There’s this cool new shows that my dad has and it doesn’t even say update on his Disney I don’t know how this is happening because I don’t know if it’s my iPad. I don’t know if it’s Disney but y’all this is the worst Disney service I have ever seen in my life and I’ve seen many different Disney service just to let you know in absolutes this at 8:17 in the morning OK so if you think this is bad write back so we can let the editor know that this is not cool and my name is my name is Sophia, but you can call me, Soso if you’re ever writing because yeah, this is the worst service ever OK cause I don’t even know if I want to see anymore so I soon as I finish I’m deleting Disney cause I don’t know what to do with it bye y’all.Soso FurtadoVersion: 3.7.0

Only 1 problemI downloaded this app the first day it came out. I got to take advantage of the free 7 day trial so that was cool. It was very enjoyable to watch with my 4 year old son all the classics once owned on Beta & VHS tapes. I may have just dated myself yeah im just about 50 years old anyhow. Once I decided to keep the service after the 7 day trial date I noticed that I was getting a lag time on most videos. So the movie pauses on a single frame you can hear the dialogue continue then the picture unfreezes and its back to normal again. This was happening quite a bit so I found a great work around. I now download the movie or episode and it plays perfectly. It is a bit of a hassle to do this for everything I want to watch but you know I cant miss whats going on with baby Yoda. Once I decided to continue subscribing I downloaded the app for my Roku tv it has the same lagging issue but the down side is my roku tv does not have the ability to download the episodes. Im hanging in there hoping that they figure out a way to fix the issue on the Roku app. I tried to watch Rouge One and it was so bad I stopped watching it. I could have watched it on my phone app but did not feel like watching it on my iphone 7+ screen. So im going to continue my subscription for at leadt another month before I make a desision to cancel service. I teally hope they fix the lagging problem that is NOT due to my internet service. Let me know if your app for your ipad or Roku device. Hope they fix it soon. Till then Ill keep watching the story of baby yoda till it drives me crazy watching it on my 7in iphone screen.ZommbeVersion: 1.1.6

Love the movies but canclingI love the movies they offer especially the older ones. Read they are going to start censoring movies because of racial stuff. I sure hope they don’t. It’s incredibly stupid to change our beloved childhood movies. Especially since the stuff they are going after them for is bogus stuff. The movie dumbo, the crows are just that, crows. The people trying to believe other wise need to get a life. I can’t believe the stuff they are coming up with to ban our child hood movies. However this is not why I am going to be canceling. We have had Disney for 5 plus months now. We have only watched about 10 movies in this time and most of those we gave up trying to watch. We load the movies from our PlayStation 4 council and if the movie is going to load it takes a good 10 minutes or more and then it stops every couple of minutes throughout the movie for another 10 minutes or so to load. You can’t watch the movies. I have called in for support and they try to help to no avail and they say it is an on going issue for movies loading through gaming devices and they don’t know how to fix it. I know my play station is not the issue because Netflix loads super fast with no issues. I also have issues getting it to load on my phone. So I’m paying $70 bucks a year for something I don’t even get to watch vs the $15 a month of endless movies from Netflix. And to top it all off Disney started a trial run where they want to charge you even more money to watch their new movies they are putting on there. Complete waste of money and time. It will ruin your family evening trying to make an effort to watch a movie from Disney app..Jazz_30Version: 1.14.2

It’s great! But…To start off I’m gonna say what I love about the which is that you can stream different shows from different genres. You have a wide selection of tv shows and movies, and you have channels for sports. The things I don’t like about the app is that you can’t download everything. I’m not complaining about how many shows/ movies you can download it’s that most shows you can’t download and it’s not my favorite thing about the app. Another thing is that they don’t have the best notification system because I was watching an anime called something like “toilet bound Hanako” It didn’t tell me their making a new season or even mention new episodes coming even if it’s in Japanese. One last thing is that I love anime a lot so I use Disney+ to watch it but it’s hard to find anime to watch and when I search up anime there’s not a lot that come up like some that I’ve watched and I find that confusing and I was watching one called “The Ones Within” and the next day I couldn’t find it so I would like a alert if something is leaving or coming like a tag saying “New episodes coming soon” or “new season coming soon” and “leaving soon” or if you have the date “leaving (month,day)”. Thank you for reading!.PaytonhillVersion: 3.4.5

LOVE THISSo there is like a million things that take over the cons of this app! I love this app because it is so easy to stream from anywhere, at any time or place. The variety of different contents, from movies to shows are absolutely amazing! I have been currently been reliving my childhood and watching all the Disney Princesses movies, and I am currently traveling as I write this. Disney+ is able to stream from anywhere (minus Asia, though when I went to India, I just used Disney+ Hotstar), and can even be used on airplanes when downloaded. Only downside of this is that after I download some things, it ends up deleting itself and not working since the area/wifi you are or have downloaded things change. This is an easy fix as all you have to do is delete the download, and redownload it again which should not take long unless you have bad wifi/data. Overall, this app has never let me down, and even gives options from around the world! I do wish they would fix the downloading thing since it is annoying, and add more content, but other than that, best streaming app ever!.Jade_evelyn_15Version: 3.6.5

My honest opinion (please read) 👀Ok Disney+ is a pretty great app I like how it provides most Disney films/shows. Some minor setbacks though are… 1. Everytime i make a new account on my tv or another device, it always logs me out from my phone. This is annoying because everytime i try signing back in it says the password is incorrect and I have to be resetting the password over and over and it’s s long process that I don’t have the patience for. 2. I get it Disney does things to get more money but I think it’s dumb how they want us to pay extra just to watch stuff TV-14 and up paying 13-15 dollars a month is enough so I expect the whole package. 3. I don’t like the fact that when I’m watching a show it takes forever to fast forward for example, in Netflix it shows you what clip you could fast forward to but in Disney + I have to figure out what clip I’m stopping on 4. This app desperately needs a remove from continue watching button. I try to remove the shows and movies by just skipping until the last episode or fast forward until the end but it still doesn’t work and still shows up on my continue watching. 5. You guys need to add the new movies right away. As soon as they come out in theaters, put it on Disney+ at least a week later. Again I get your doing this for money or sum but it’s annoying having to sometimes wait a month. 6. Movies like the live action Mulan, shouldn’t have to be “buy early before release” it’s a rip off. I did this for the Mulan movie and it honestly sucked I wish I could get a refund because honestly it wasn’t worth it. Overall, Disney+ is a pretty great app but I’m addressing these issues for a reason so please read this and be considerate of not only my complaints, but everyone else’s. Please fix this. Ty 💕.SGZ👁👄👁Version: 3.0.0

PLEASE READ DISNEYTo start off, thank you for reading and have a nice day😊😊😊! Now it’s time to actually write. You often don’t have the movies I like unless I turn off my VPN (we don’t live in America) and even then, you don't have some of the ones I like either 😞😞😞 like one I can’t see without paying you should have “Venom: Let there be carnage” and “Spider-Man: no way home” it’s kinda well, RIDICULOUS!!!! You also don’t have ALL the Disney movies and shows unless I go onto my dads account, but even THEN you don’t have all of them (see above!) just higher ratings! But overall, really great app, definitely recommend to people who want to watch movies and shows that are Disney, I like you can download a bunch of movies and stuff so you can watch it without WI-FI and still be able to watch the entire thing crisp and clear. I also like that you don’t do that weird thing some apps do and put shows out of order that they are supposed to go in like put the first episode in like, THE MIDDLE OF THE SERIES! But overall, very good app, amazing and I definitely recommend to everyone!.Cara🍀💌Version: 2.9.5

I’m so happy my fam got this! But...So my family has gotten this and it is a great app! But the only thing is a minor bug. So I was bringing our iPad on a car trip, and before we went, I downloaded some episodes of my favorite Disney TV show so I could watch them offline in the car, and I stared watching them on the way to our carpool mates, and I noticed that it wasn’t as smooth as it was supposed to be... So I just thought, “Oh, this happens all the time with Netflix, so it shouldn’t be a big deal with this. I can fix it later.” So we dropped the iPad off at our house, and a few hours later, we came home, and I started to watch some more of the show, and it was still... Grainy, if you know what I mean? So I went to my dad and asked if he could fix it, but he didn’t know how, so I tried restarting the app, but it wasn’t smooth still. I tried restarting the whole iPad, but it still wouldn’t fix. So I finally figured that if I delete the app and then get it back again, it would be fixed. And we signed in again, and it worked that time... Quite an annoying situation, but it was... Kind of an “ easy” fix, but maybe you guys could fix this problem for an update. Thank you for your time! Fan.The iPad QueenVersion: 1.2.1

Over all great but could use some fixesOverall I love Disney plus. There are so many shows/movies to select from that it’s hard for a Disney lover to decide where to start. Since today was launch day I know there will be some kinks that need to be worked out. I just wanted to list some issues or recommendations that could/should possibly be addressed in a future update. I saw one review mention that stuff they were adding to their watchlist wasn’t saving. I ran into that same issue. Another issue I ran into was my auto play wasn’t working. I have that setting turned on but when watching a series it does not automatically play the next episode. I also noticed that an episode was missing from season 1 of the little mermaid series. My recommendations for possible updates are: (1) add a “continue watching” section that shows what I was last watching and didn’t finish. (2)when watching a series have the episodes that users have watched marked in some way that shows they’ve been watched. Currently having to remember what episode I left off on. (3) maybe add a DCOM section so all those are in one place. Overall, I love Disney+ and I’m so excited to keep streaming all my Disney favorites.Delia_99Version: 1.1.5

Love the app but…The app is great but I would like to be able to watch all of the shows available in other countries like Spider-Man into the Spider-Verse or at least be able to download them when using my vpn and watch them downloaded when it’s off. I would also like to be able to screen record and screen share on mobile. Not whole movies and shows just clips I can send to family and friends. I also think the new movies from Marvel should be immediately put on Disney Plus. You can have it in theaters, I have no problem with that, but the fact that I have to wait four to six months for a movie to come out on Disney Plus is ridiculous. I don’t like to go out to theaters, especially not with the increase in prices in every aspect of it. The food, drinks, gas for the car, and tickets. Also, if y’all put the movies on Disney Plus, you’d get more profit. A lot of people would definitely want to stay home as well and putting your movies on Disney Plus would make people want to buy the subscription needed to watch it. Obviously the choice is yours not mine so it’s not like I’m forcing you or anything. Keep up the good work..NBAKantoVersion: 2.16.5

Love Hate RelationshipI adore Disney. I’m a Disney kid turned Disney grownup. My daughters LOVE Disney. That’s their favorite everything, toys - vacation - etc., and I really love giving my kids all the old cartoons I had, and they like them better than a lot of the newer content. BUT I HATE this app because of two things. 1. IT IS VERY BUGGY. My girls have been watching Chip and Dale Rescue Rangers, and it keeps coming up with “Oh No Something Went Wrong”. I cannot just simply go back out and come back into the episode. No, I have to unplug the HDMI cable from my iPhone, cancel out Disney Plus, then go back into it. Two episodes it wouldn’t even let us get past 2 minutes. It bugged out at different spots at least 5 times in 10 minutes per episode. If any Disney plus material freezes, forget it. It will rarely restart itself. As long as it plays, it’s fine, but you can forget rewinding or fast forwarding. That causes it to freeze. 2. My second issue is that you have to manually go to the next episode. So if I’m streaming onto my television so my children can see it in big picture, i have to stop what I’m doing every 15 or so minutes to go to the iPhone or iPad and press play next episode. With other tv and movie apps, I won’t name names, it automatically goes to the next episode without pause. As I said, I LOVE Disney, and I love that they put out their brand new movie “Onward” in the app when Corona hit and movie theaters closed which stopped children from seeing it. They did that with no extra cost, unlike another kids movie at that time that still charges $20 to rent, so you can tell Disney cares about the kids and their customers, but they REALLY need to fix these two issues..IcebmommaVersion: 1.6.1

Amazing but.....So Disney Plus is literally the future. All of my all time fave movies are finally all in one place! INCLUDING Marvel, National Geographic, and Pixar. Now this one little app is all of the BEST movies out there. I can’t even begin to explain how easy this makes life. I can watch Aladdin AND Avengers on the SAME platform!! While this is incredibly mind boggling there is an issue I think they need to fix or spread awareness about. I have one account for the family and I decided that I wanted to make an account just for me. So I looked up weather it would cost more money, and everything read that it would be no extra charge to make up to seven accounts. I thought this was great so I made a new account; a few days later it showed a little banner overhead my account saying that it would up my charge starting the 28th. This made me so MAD that every website I went to said this would be free when it wasn’t. I do understand that this was not Disney Plus fault, but I do want them to spread awareness that some people are saying these things. Even if It wasn’t their fault it still made me mad and that’s why I have the four stars. Thank you for reading my review! Have a great day!.ThatDonutGurlVersion: 1.13.2

Great app, password system is trashFirst of all, the app has great content and is very user-friendly. I enjoy that there are movies for a variety of ages, and profiles are pin-protected. The reason why I’m giving this 3 stars is because of the password system. There has not been a single experience where I’ve tried logging back into the app after an update or something and the password will not be accepted. The account is a part of a Verizon Wireless deal that my mother has, so it’s in her name and email. It’s like there is some kind of disconnect between her phone, my phone, and our TV (Insignia Roku TV). She doesn’t seem to have issues logging in, but there have been few times where I can get logged in on the TV or my phone. Usually the TV will not allow casting unless signed in on the TV first so that’s pointless (not the app’s fault but I figured I should mention.) She has reset her password numerous times, like 3 or 4 and it’s like the database doesn’t update the password information on other devices or something. Uninstalling the app and reinstalling it hasn’t worked either. Really frustrating. Other than that it’s a really cool app so I hope it can be fixed..DoineeeedanicknameVersion: 3.0.1

Truly wonderful, but needs a few adjustments.I absolutely love Disney+ it has brought me back to my childhood and that’s a wonderful thing to give to the world right now. All the Disney channel originals i could never find anywhere else is all right here and it makes my heart so full of happiness and nostalgia. But there’s a few issues as others have said. First, why does it have the second movie and not the first one for some titles not all but I have been noticing it with a few movies. Like with National Treasure for example, the first one’s not coming out till April 2020 what was the thought process there?! Second, when you go to rewind a movie with the touch screen in your phone it’s not accurate at all. I’ll go to a certain time take my finger off gently i might add and then it either jumps way ahead or behind of what I actually chose. Third, like others said the continued watching section is terrible why do i have to go back and search for where i was on some movies I’ve never seen, that’s just asking for spoilers just like the rewinding situation. I think with some adjustments you have yourself a truly fantastic app and a gift to the world. Thank you. 🤍.ZxcdfyhvbjknVersion: 1.1.6

Update SuggestionsSo our family of Disney-lovers find Disney+ to be everything we wanted it to be! Can’t wait for more of the original content to be released, also! I just have a minor suggestion for a future update that would make things a lot easier for us (and I’m sure others). Our son LOVES to watch the Mickey & Friends shorts. So much so, that we re-watch them constantly. However, after an episode is over and it’s continued to auto-play, if we go back to a previously played episode, it stars playing at the credits. There is no “play from the beginning button”. That leaves me scrambling to manually hold down the rewind button. Now it’s not so bad to have to rewind something, but the real problem is once that episode that I rewound is over, it will auto play the next episode and (because it was previously viewed) starts playing that from the credits again! It’s extremely frustrating considering the episodes are only 3-4 minutes long. On the Disney Now app, if the episodes were played to completion, any rewatches go back to the beginning. PLEASE MAKE THIS A FUTURE UPDATE! I fear my sanity and productivity are in jeopardy until this is fixed..Ashd81019Version: 1.1.5

My review...Merry Christmas everyone 🙏🙏🙏🙏🙏🙏You have come around at the most important time of the year, especially now that we are all dealing this horrible COVID-19 virus! I’m grateful for this app and your services. I pray that you all Stay Healthy, and please be safe in your travels ❤️.**Gaam**Version: 1.11.1

Love it so far but needs continue watching sectionSo far I’ve really been enjoying the app so many wonderful movies from my childhood I can now rewatch ( some I only own some on vhs tapes) .. however one thing I hope that is added is a continue watching /currently watching section as it is not an option at the moment .. so I can see what shows and movies I’ve started watching and continue them when I have time after work etc.Imblonde007Version: 1.1.5

NeedsAwesome but is missing the progress/continue watching. Quite an annoyance that it doesn’t keep track of your progress. There should also be a continue watching section..Lulu7mVersion: 1.1.5

Mediocre systemI love Disney movies and shows as much as the next person, but this app is simply missing the basics of a streaming service. There is no option to “Continue Watching” or to view the movies and shows you started if you have to close the app for a bit. To resume, you have to search up the movie or show you were just watching & fast forward to the part you left off at. Can’t give this a one star because the movies and show selections are amazing, but the overall system is just ok..SjbubbaVersion: 1.1.5

Needs a continue watching sectionNeeds to have a section showing you what shows/movies you’ve already started watching so you can easily jump back in.GeorgiaBaldockVersion: 1.1.5

Good but not perfectNeed to fix buffering issue Need video “progress” feature so we know what we have seen or not I think the “continue watching” group is missing too.SHOBUNORYUVersion: 1.1.5

GOODBYE NETFLIXI wish it showed where I left off on the episodes but overall it’s the best..BelhpineVersion: 1.1.6

Love Disney+Very organized, affordable; great choices of films and tv shows. Thank you!.GabSaraiVersion: 1.1.5

La langueMalgré le fait que l’application ait été vendue comme ayant les films en français, plusieurs ne le sont pas. Cette application a donc une limite de langue frustrante. Étant donné le choix limité pour mes enfants, nous cesserons l’utilisation de cette application lorsque le mois payé sera terminé..Arlap11Version: 1.2.1

Needs improvement but a lots of moviesIt is disappointing not to be able to see if the movie is available in the language needed before to start it.ChloesmVersion: 1.2.2

.Won’t let me AirPlay to my Apple TV. They should make it compatible to all Apple TV’s not just the newest generation..H.d123232Version: 1.1.5

Bringing more languagesAwesome app! I love all the Disney Movies and the new shows are pretty cool as well, but it would be so nice to watch the movies in my native language again (Portuguese-BR). Please Disney, include more languages in the app soon..NecaCF007Version: 1.2.1

Recent downloadThe recent download doesn’t let you use the app on an older iPad. It says download the older version, did that. It still tells me to go download it again. Tried deleting and re-downloading and still doesn’t work. Can’t log in on an iPad using a browser either, the site forces you to use an app that doesn’t work. What’s the point of paying for this subscription?.JazoncrownVersion: 2.3.5

Disney being 15 iOSWhy does Disney have to be 15 iOS and up now I cant upgrade my iPad to 15 iOS if you make it back to 14 iOS I will be really happy.SwwetmilkVersion: 2.16.6

THE NEW UPDATE SUCKSI can’t get into Disney plus anymore because of the new update it’s saying only newer generations can get into Disney so I can’t get in since I have a 7th generation iPad. It’s saying that I need to update it or else I can never watch it again FIX THIS NOW.Olympia the sweetVersion: 2.16.6

SimpsonsMake season 31 of the Simpsons please.Swag_popVersion: 1.4.3

Cheap appTerrible when using offline. Doesn’t stay signed in and requires wifi to log in. And deletes downloads when is signs itself out. I expect much better from Disney..LorfebcampVersion: 2.3.5

Amazing but needsIt needs a continue watching section so I don’t always remember what episode I’m on.Bring Gravity Falls BackVersion: 1.1.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.9.0

Disney+ Negative Reviews

Disney DissapointmentIf you’re not already caught up in the ring don’t do it. If you had asked me 4 years ago, when I first signed up for Disney+, I would have said it was a good subscription price for the content, especially if you had littles, it was nice to have almost everything at your finger tips and never had to worry about non age appropriate ads popping up. Safe. However, after considerable price hikes every year and this new tier business it’s really not worth it. Especially because we went for premium this year and Disney has the audacity to still push promotional content! I paid for no ads I expect no adds not random shippable ads. Disney will tell you the price hikes are for the shows that are only produced through the service, Star Wars and Marvel, but I don’t think it’s worth it. The shows are not great and it feels like content for content sake and unless you are dedicated to watching every scrap of content they throw at you, you’ll never keep up. It is nice to get all new movies into the service, eventually, but I only watch them out of curiosity and my low expectations are met every time. It just feels like loss of Disney magic and more of trying to get as much from you as they can without while doing as little as possible. It feels hypocritical to continue to have the app but I don’t know if we will renew this year. At this point you could probably find the DVDs of all the Disney movies you like and renting the ones you don’t for the same price as subscribing..SleeplesswhereverVersion: 3.3.0

Way to many issuesI have had this app since launch even signed up early but I can’t justify it the content you get is amazing great for kids and with all the star wars and marvel movies and originals but it has way to many problems to be a positive review first at the start and it’s better now but it still is pretty bad but it says my password is wrong on almost every device and I’ll reset it and it will confirm it but it still won’t work then downloads even if I leave the app open and my phone on and set it so it doesn’t lock and it’s on wood with full 5G they will just stop and one of the biggest of all downloads disappearing… our family has a large ranch that we love to go to and it has no cell service or WiFi so we download shows before hand and we wanted to watch movies so I got all of the star wars movies and avengers with all the new original shows and it took up 44 gigs on my device and 15 min before we left our location with the whole extended family they vanished all of the downloads gone but when I checked settings Disney plus still had 44 gigs of downloads but they weren’t there on any profile so now we don’t have movie night because cellular is taking to long I’m writing this hours after this event and still 5 episodes have finished and these issues aren’t devices being outdated issues these have been happening on my 12 pro max m1 MacBook Pro and my family’s m1 airs brand new iPad Pro and iPad Air 4 this is really getting on my nerves and I really can’t recommend this awful app.An angry star wars fanVersion: 1.16.0

Ad nightmareHonestly it’s kind of embarrassing that this multibillion dollar company has to include ads throughout everything. WASN’T THE WHOLE POINT OF STREAMING SO YOU WOULDN’T HAVE TO WATCH ADS?!?!? Every show feels like I’m watching ADS instead of my actual show. It’s disgusting really, you would think that a company that works to make children’s dreams come to life would have some decency but I guess not. And the same house rule for streaming is just so stupid I want to know which IDIOT came up with that idea so the whole world can tell them they hate them to their face. Not everyone can afford your RIDICULOUS pricing and yes I say ridiculous because it absolutely is extremely ridiculous how expensive this thing has gotten. You’re just showing the people that y’all are money hungry and you’re proving it with your movies and shows too. How hard is it to come up with original ideas anymore?! Basically I’m tired of Disney as a whole and the only time I enjoy it is if I’m watching their really old movies. Also I HATE that they are taking control of literally every show and making it so you can’t watch it anywhere but on Disney. Disgusting. I don’t understand why y’all are trying to reach your grubby little hands into the anime community and take it over but that’s just bad taste as well. I guess since y’all are running out of ideas you got to start taking some from the anime community. At this point cable is sounding like a better option than this idiotic excuse for a streaming service..SpitfirenoirVersion: 3.9.3

Buyer…er…Subscriber BewareDisney, in its infinite wisdom, has decided to REQUIRE that users input their date of birth to be able to use an app for which you pay. They also want to know your gender, although that is not mandatory. When asked why, they make vague comments about customers having problems when an account is blocked due to an association with a user under 18. The rationale starts to fall apart when you ask why they cannot just allow you to say you are over 18… or 21…or 25. Suddenly that is not sufficient. Apparently the brain trust at Disney thinks that someone under 18 would easily check a box saying they are over 18, but they would come to a screeching halt if they had to put in their date of birth. I mean, what person under 18 would ever lie about the year of their birth to get something that they wanted? No, the real reason that Disney is doing this is to start sucking up information so they can monetize it. Then, when you explain that you are not comfortable with providing personally identifiable information, they assure you it will be safe. Really? They are probably right. I mean, when have you ever heard of a data breach at a large company? So, in short, Disney has realized that they could be gathering all kinds of information that they can sell and you are required to provide it. Seems like they have decided it is time to be like every other company out there. Oh…content is good, interface is decent…just crass capitalism that causes a one star review..Gamer7569bsVersion: 2.13.6

Stop the woke, stop altering showsI’ve noticed an increasing trend of altering movies and shows, which has become both frustrating and disappointing. For instance, Disney changed the dryer in Lilo & Stitch to a cupboard and pizza box, while Family Guy now has censored cuss words, edited episodes, and unnecessary additions, like Buzz and Woody randomly appearing on the ceiling in season 17, episode 18. These changes feel intrusive and unnecessary. Stop altering the original content! Restore these shows to their unedited versions. As an adult, I’m the one watching shows like Family Guy or Deadpool—not my children. That’s why age settings exist: so kids can enjoy content suited to their profiles, while I can watch what’s appropriate for mine. Initially, I was a fan of Disney+, but this constant editing and altering of content has made me lose interest in the platform. These revisions strip away the authenticity of the shows I loved. On top of this, the push for “woke” content often feels forced and uneven. For example, Disney now highlights a “Black Stories” section, but where are similar sections for other ethnicities, such as Native American or white stories? True diversity should celebrate all cultures without favoring one at the expense of others. This kind of unbalanced representation gives cause to question and even boycott Disney. It’s time for Disney to make changes—not by altering content but by restoring authenticity and ensuring genuine inclusivity..Jetters28Version: 4.0.0

Good Content, Poor Customer ServiceI am a college student and subscribed to Disney plus the same day that it came out. I really enjoyed all of the shows and great Disney movies that came with the subscription. Unfortunately several weeks later the service suddenly stopped working on the WiFi network of my college campus. The problem has nothing to do with our WiFi, everything else works fine. After contacting Disney plus about the issue they said that our network was whitelisted for some reason and that issue would be resolved within 1-2 business days. Well the issue wasn’t resolved and despite contacting them several more times it is still not fixed. Our campus IT department has now contacted them and we are told the issue will be fixed in 24-48 hour, but of course still isn’t fixed. It has been a week now of no service, and still nobody on our campus can use Disney plus, so the dozens, if not hundreds of students at my school who subscribed haven’t been able to watch here for a week. As far I’m concerned Disney owes everyone at my college a refund. Throughout this whole process they have been very evasive about the issue, and while they’ve continued to assure us it will be fixed, I still can’t access the service that I payed for. You would think that the largest entertainment conglomerate in the world wouldn’t take a week to fix an issue that’s affecting so many customers, but clearly they can’t be bothered. They call it Disney magic, but as far as I’m concerned it’s just a Disney rip-off..FtfgghhbVersion: 1.1.6

Good video library and content but lousy software and experienceThere’s an excellent library of content in here. However the constant frequent mandatory required software updates are ridiculous. I’ve never had an app that mandates a full software update as often as this one. Disney is wasting my time and bandwith. I’ve been a subscriber since day one of the service and there’s been over 15 mandatory updates in 18 months. Also it’s very difficult to see my own selection of my titles that I’ve saved in my favorites because Disney chooses to only let us see its graphical icons of some movie poster rather than just presenting it in text. Also, I add movies to my favorites list and Disney remove them whenever they want. It’s my list of my favorites, but whenever Disney take something out of its library even temporarily remove my favorites from my list. That’s just horrible customer service and their idiot buyers who make decisions on what movies to add and delete should look at their users favorites list first and not screw over their customers. How about Letting users sort their own favorites list alphabetically or by category or by date of release of the movie. Instead Disney only lets us see the list using it’s ridiculous movie poster blockbuster VCR tape icons that are hard to see and often have dark lettering on dark backgrounds..HomeDocNYVersion: 2.2.0

Was good until they updated to no sharing accountsI’m so mad at Disney for this. It’s so stupid because I have seen many cases, and I’m one of them, where the only reason we liked Disney+ is because it let us share accounts with family members who couldn’t afford to pay the ridiculous amount asked for a subscription. Because of this, heads will turn, and not the right way. Maybe in the first year, people are going to miss and all, buy subscriptions, but eventually no one will want to pay and Disney will probably lose a majority of their customers. I’m just telling you, Disney, just because your popular and you find a dumb chance to make better money doesn’t mean you should. You probably thought that by taking away account sharing, more people would buy. Well your wrong, because that’s not my case anyway. We’re not paying you $7.99 a month for dang basic plan. I mean come on! You better bring back account sharing, and I’ll happily raise my rating and review. Or you can lower your monthly plan, and maybe we’ll actually buy a subscription, and I could raise my rating and review. Just saying, Disney+ may have been an Editor’s Choice app, but now Heads will turn… THE OTHER DIRECTION! I thought you didn’t like seeing your customers upset. Well I’m a customer and I’m upset, so fix it! Thank you for reading!.❄️coral❄️Version: 3.3.0

Great selection, horrible appYou’ve got an amazing selection of movies and shows to choose from. The app though, both in iOS and AppleTV are terrible. Want to watch a movie or show again after you’ve played it? You can’t because the “Play” button will just load the tv or show up to the last few seconds of the credits. You have to manually select the video and rewind to the beginning. No ‘continue’ or ‘play from beginning’ options. You can’t even see if you’ve watched something before. No history info. Try moving to a different genre in the Movies or Series sections and it just jumps you back to the menu selection. Trying to find movies or shows is cumbersome and confusing with their layout and sections. For example, want to watch Hercules? You’d think it’d be under Disney, and then the animated movies section. But after scrolling left and right searching for the movie (instead of all the movies in that section just opening in a new page to scroll up or down on), you realize it’s not there. Where is it? Why in ‘90s Throwbacks! Where’s Alice in Wonderland? In the Princess and Fairy Tales section. I guess neither of those movies are animated? There are movies on there that aren’t even available! Some you won’t be able to watch until 2021 or 2022! You get exited to watch a movie, click on the title and see a note that you can’t watch it. Why even bother putting it up!? Lastly, there are movies completely missing, especially those in a series. The app is overly complex, missing key features and movies, and a headache to search through. For Disney to submit and release an app such as this is a disgrace..Widgie13Version: 1.1.5

Nonfunctional iconsYour app still has some flaws even after all of these years, but the two biggest ones so far that I’ve discovered is that when opening/previewing the title card for a show, documentary, or movie, you CANNOT press the “X” button in the corner to exit the title card to keep browsing through other shows/movies. The only way to exit the title card is to swipe down from the top which shouldn’t be that way only. Not everyone is going to know this and some people may think the app is just not functioning correctly. Second, when editing profiles, I found myself having to force close the app because I was unable to go back into the app to continue navigating shows and movies. The ONLY method I found that even remotely worked to go back into the apps shows and movies was to continue swiping right from the top left corner who knows how many times before it registered my gestures to go back (I’m certain this is an unintended glitch as you should only be able to press the back button once to continue navigating through the rest of the app). UPDATE: I actually found that going into ANY of the app’s settings gets you stuck in the settings page until you can find that sweet spot to gesture right to FINALLY get out from the app’s settings, my god that was annoying! Disney+ developers, for the love of god please fix that!.TC BenzVersion: 5.0.0

Glad it’s a free trialHave not been wanting to write a review since I’m receiving it for free. But enough is enough. For a multi-billion dollar company, you’d think they would have beta tested the app with a large focus group before rolling out this complete useless app. Now I have used the app on my iPhone 11, Xbox 360, PS4 and my IPad (7th gen) with the same issues across all of them. So to start I noticed a previous review about the rewinding going to showing what’s next.. well FYI your update did not fix the issue on my PS4 (which is the primary view medium I use). So I won’t beat a dead horse on that, issue still there.. secondly why does my video pixelate while the volume continues until I either rewind or fast forward. And since rewinding takes me to a whole different screen (the what’s next and info page) I can only fast forward and the start the show/ movie over. So I have had to watch the same 4 episodes at least 5 times to actually view the whole thing. I am very disappointed in the fact that Disney chose to immediately seek monetary profits over the quality we have all come to love and expect from them. It has landed all future Disney movies on the redbox list, until they decide to actually put out a quality product I will wait until it’s available on redbox. Also if your whole idea is to not have people use P2P networks to watch your shows, maybe give us an option to use your service just like any other streaming service. So please next time do a bit more testing before your roll it out. At least then you’re not gonna loose customers, due to greed..Mikeevabs86Version: 1.1.6

Frequently causes issues with connectivityApp works great through non-iOS devices but locks up about every 20-40 minutes on iPhone or iPad. Not just the app itself, but most other apps lose connection to their servers as a result despite that several speed tests show the device is still well connected to WAN. Doesn’t happen with any other apps and is consistent across multiple devices. I’d suggest the devs look into how Disney+ handles data traffic on iOS because having to turn WiFi off and on several times an hour is simply aggravating. Also, regardless of connectivity… it would be an absolutely smashing idea to make it easier to access the main menu for recently-watched series (I.e. the page that lets you select seasons and browse episodes). I’m sure it’s either an oversight or perhaps too difficult to implement basic infrastructure changes, but so far, users only have the option to restart the last series episode from the home page and exiting with the “<“ option at top left just brings you back to home. Wouldn’t it be especially nice to not have to click through multiple menus to find the series you were watching (for me it may have been seconds ago) every single time you use the app (aka what customers should and do expect)?.Tritip fairyVersion: 2.4.5

Continue watchingI wanted to add, I just got an email for an update to the terms of service. One of the updated ones in the email mentions ads, could be in the ad free or the paid ad free version where they could still show you ads. It's in stuff that is expensive to Disney. First if I pay for ad free I expect ad free second Disney has so much money that should not be pushed down on the paying customers. If you choose to host or show that content that's on you. If I ever get ads while I am paying the premium to get all ad free services I will cancel my whole plan and go with a different service. Stuff like what I am about to mention being an issue just goes to show that people have their heads where one should not put your head. It's just stuff I don't understand how it makes it on a streaming service when you have stuff like Netflix that have done this for so long. Disney + seems to think your not allowed to remove content from your continue watching while every other service like Netflix and Max you can select a show and select for it to be removed. I have finished a movie and music video and they will not leave. I have forwarded all the way to the credits and let it sit and it then asks me if I want to play something else. I exit that and they are still there with the bar full being completely watched. Is it really hard and rocket science to think maybe we should remove or let someone remove something they have already watched so it doesn't bog down their list. Is this really something that people need to request from such a large company that has so much money to implement something so simple and should have been thought about from the get go?.GaspatchosoupVersion: 4.0.1

Horrible Lag Recovery MethodCompared to other streaming services, Disney+ is the WORST when it comes to how it reacts to a laggy connection. The fact that the audio continues to play while the image stops requires you to pause the video lest you want to wait forever for the video to catch up once it regains connection. This has been this way for YEARS and no one seems to care to fix the method of recovery due to lag. The image and audio should stop SIMULTANEOUSLY. That way you don’t miss parts of the movie when you press play again. Disney needs to hire someone who actually knows what they’re doing. Not to mention that paying for NO ADS is false advertising. NO ADS still makes you have to skip ads. NO ADS should mean NO ADS. Not the ability to SKIP ADS. Call it SKIP ADS not NO ADS. Replying to Disney: It’s been BAD regardless of internet provider (Comcast, Spectrum, Tesla Mobile network in-car, etc) for YEARS. And across multiple platforms (iPhone, PS4, Tesla screens, and smart TVs). It’s not the fact that it has connection issues, it’s how Disney+ programs what occurs when connections issues happen. The loading icons comes up and the video pauses while the audio continues. We thought at the beginning of Disney+ that this was just because it was a new streaming service, but the fact that it is still doing the same thing means Disney+ cares more about money and less about the customer experience. NO THANK YOU. We only got it this time to watch Andor and thank goodness we only have two episodes to go. Learn something from the cheaper and better programmed streaming services like Paramount+ and Netflix. FIX YOUR ISSUES..StrikingTruthVersion: 4.8.0

Love hate relationshipFirst off I love all the amazing movies from the past and The Mandalorian Is soooo good! But recently the customer service has been sub par. On all my devices, as of two days ago after the few months it has been working fine is no longer working when on my home Wifi. Restarted router, uninstall reinstall all apps and support says it’s a WiFi issue. To test that theory I wold start a vid on data then quickly switch to WiFi and it works fine... I would even Fast forward/rewind pause and play to make sure it wasn’t just saved buffer and it all worked just fine. When I would exit out and try to resume the vid it then gave me an error message saying not able to connect... all customer service continues to do is say it is something on my and even after stating the facts then has yet to respond or give any details even requested a call back they said some one would respond in 10 days... My computer can stream just fine when on WiFi when I stream through there website so this is another indicator this is an app issue but no one wants to look into it or address this it seams. If they would make more of an effort I would not write this review. 100 some bucks isn’t a big deal for a year but it’s the principle of lack of accountability and assistance. A few other friends scattered around my town and local towns have had the same issue....Ian is on timeVersion: 1.2.1

My beef with Disney plus.I can 100% appreciate the selection of shows/ movies but… the reason they have such a selection is because Disney, as a company, is such a money hungry capitalist pig. Max was my go to for shows like the amazing world of gum all and Steven universe now I go want to watch them I have to go to Disney. Watching an episode is now 30% ads. When you first start the episode, ad, when you finish the episode, ad, it’s like waiting 3 minutes just to watch an episode in the first place. You’d think the billion dollar Disney would be able to NOT put ads every second of every episode. What’s the point of buying streaming services with ads? The whole reason I bought these services in the first place is to not have commercials like cable but now it’s the same thing. This greedy disgusting corporation buys the rights to all these shows so people have no choice but to go buy their service. I like watching these shows to fall asleep to and if I hear some stupid fragrance ad it is NOT relaxing. If this didn’t have LITERALLY EVERY show I like I would delete this and stay as far away from this app as possible but again. ONE OF THE RICHEST ENTERTAINMENT COMPANIES STILL PUT ADS IN ONLY TO GARNER AD REVENUE. It’s pitiful. If you read this far get a max account. Better set up all around and no ads Thank you and I don’t like you Disney +.Awesome doode 3737Version: 3.9.0

Horribly brokenOh here we go again literally seconds after I write my review about how horribly made this awful app is. I try to watch something disney plus doesn’t load then it logs me out. I restart my system restart the app and I put my email and password in and somehow it’s the wrong password???????? Like where did it go what do you mean wrong password?? I pay for the literal streaming service to make sure it has my password so I can watch the content no??? You’d think this multi billion dollar corporation could muster a few brain cells to learn how to put a password system on there app that doesn’t lose it every few weeks and refuses to acknowledge your account’s existence until it just randomly works one day just because. Oh and don’t worry if you try to put in your password more than once it kicks you out of the sign in screen and won’t let you put in your email and it suggest you press the “forgot password” button even though it literally kicked you out of the screen to press said “forgot password” button. Yeah stellar app great work disney you have billions of dollars at your disposal yet 15 year old kids have made better more functioning implementations of technology in weeks than trillion dollar disney has made in years?! Disney supposedly “updates” Disney plus and “removes errors and bugs”.ChubstudleyVersion: 2.17.5

Still needs workOk so I’ve only had the app 1 day and see major issues, one when your watching a season and select the episode your on it should show a pic and details of the episode your on not a advertising photo of the show like the clone wars you don’t know what your on till the episode is over information is a good thing, second there needs to be a tool bar in the menu where it shows what you’ve previously watched on display, if your watching a series like the clone wars it’s user friendly to just click on the episode your on and start play again instead of clicking on the show then having to press resume play with no information on what episode you was watching and that’s only if you haven’t closed the app down it doesn’t keep track of what you was watching if you close the app and reopen it which is all the more reason why its vital to have info on what episode your watching while your watching it, two why is the sound dropping in and out on the clone wars season 7 episode 5? I was constantly raising and lowering the volume on my TV just to be able to hear it then getting blown out of my living room, I’m sorry but this just doesn’t seem like a app from a multi-million dollar company it feels rushed with little imagination I’ve had much better streaming sites then this, I will not be keeping my subscription just so I can watch the clone wars and the madalorian that’s literally my only reason for getting it and it’s not worth it y’all need to work on information on this app badly I recommend looking at Funimation for inspiration because its obvious y’all didn’t have much to go off of or just didn’t care.Wolfric389Version: 1.6.0

Hate it (wanted to give it no stars) READ!This app is taking my childhood away. But that’s not what I’m here for because. The first bone I have to pick with Disney + is have your guys noticed it’s called Disney + and yet there’s no + about it. It doesn’t have the main tv shows that should be on there or movies that should be on there. If anything the only reason you still have it is because of Wanda vision. And don’t get me started on the fact that you have to have a premium subscription to get the new movies. The premium subscription it’s the the problem. It’s the amount you have to pay for a movie that’s not that good. It doesn’t make sense. You’ll gain more money if you make people go to the movies because that’s the best place to watch a new movie. And I could get more stuff at the movies for 30 dollars then I can at home. If we all take a deeper look into Disney plus we’ll all realize it was just trending on tik Tok at the time and it was cool. But now that it’s not trending our subscription is just sitting on our phone’s and tv’s waiting to never be used. So don’t wast you money on Disney plus when you have a phone that can supply the tv show you want for free. I mean you can even get the movie on your tv for free. For crying out loud. So don’t waste your money on things that are completely useless to you. Be smarter than that (parents, teenagers, and middle schoolers). And parents if your worried about your toddlers having nothing to watch. Just think about what you did with your first children. They can watch Disney jr or even Disney now because it’s all free. We could all use the money right now so don’t wast yours.Shana1906!Version: 1.13.3

Too many errorsI think the available titles are awesome, unfortunately, with this new rolling out of star, my experience has gone downhill and I would no longer recommend a subscription until things are sorted. Parental controls were automatically attached to the account of my husband and I- we have no kids and there is no reason for this. We could not remove them ourselves, and neither could customer service alter our account for us- I was told that about a week later I could make changes. This meant no access to WandaVision or the Mandalorian- the two shows we were watching the most. I contacted support and mentioned I'd like a refund for the time lost not being able to use the service as promised. The customer service experience in itself was very frustrating, and I didn't receive any of the follow up mentioned about my case. Apparently they took this as a cancellation of subscription... this is not what I wanted (more just a pro-rated amount for time lost, with a continuing subscription) but anyway, we reopened a subscription last night. All seemed fine and we confirmed the age for our profile content should be 18+... today, excited to watch some movies, we see our profile is set with access of 14 years and below. WHAT? again? And we can't even change it. So frustrating. Not worth paying for something you can't use..Texan banker in a Chase desertVersion: 1.13.2

NOT WORTH IT I am canceling my subscription because of this issueSo if you chose to watch anything through disney+ on your TV, the movie or show will play until you hit an advertisement, then it will stall and not play UNLESS you go on your phone, watch the whole 2 minutes of ads meanwhile you need to exit out of the app on your television, launch Disney plus AGAIN select the movie again, and HOPEFULLY it will load to where you left off on your phone. This will happen every single time an ad pops up. Just wanted to watch a movie with my family and we spent an additional 30-40 minutes on working around this issue. I was okay dealing with it until I couldn’t even get the ad to play through on my phone during the last 18 minutes of the movie. I have seen many other users complain about this issue. We have yet to figure out a resolution, not that we should have to in the first place when paying $13 monthly with ads. Also it is so slow on the TV, and the frequency of ads in general is really ridiculous. Sure I could pay for no ads but I wanted to save money where I could seeing as we already pay hundreds on movie channels. Just going to cancel because I’m pretty it’s a reasonable expectation to be able to use your streaming services on your tv of all things..Asher68Version: 5.10.0

Why all these ads now?! Cancel and Boycott Disney+This used to be the best streaming service. So many classic Disney movies and shows! MCU! Star Wars!! Then February 14th or 15th all the shows were saturated with ads!!!! I literally watched the first five episodes of Andor with my family February 13th ad-free. We loved it, had a great time. THE VERY NEXT DAY we tried to watch the rest of the season and every single episode had ads about every ten minutes. It ruined the experience for my family. Right there in the middle of the season. And the price stay the same! No discount, although if it’s ad-supported it should be free like broadcast television. Especially when you realize that 98% of Disney’s catalog was made before the Disney+ streaming service was ever made, so you can’t say they’re trying to recoup production costs. The reason why this is such a bad thing is ads are terrible for children. There is years of research supporting this. I tried to watch Nad Batch with my son and 10% of the entire show was advertising. Do you want your children to have 10% of entertainment they see be advertising? We immediately cancel out subscription and my wife and I both active encourage our friends to cancel for the same reason. It’s the only way to get Disney more about subscribers than shareholders. Boycott Disney+.GDD9000Version: 2.16.5

Major thing!! Please read {very important}!!!!The Disney+ app isn’t allowed in my region and if it Would be allowed internationally and in Middle East it would make the app more successful, every year I travel to California for vacation and I use it there but when I get back home I would want to continue what I’m watching but it’s not allowed, don’t get me wrong I love the app but it would be so much better if you can change it for people to use internationally and every country and city should try this app! This would mean so much to me, I grew up watching Disney Channel on tv and some shows and movies are better on the app because their shows and movies that have finished their finale are in the app... I miss so many shows but I’m unable to watch them on the app, if it would be allowed in the Middle East I would have put 5 stars and if there were 100 stars I’ll do it but I can’t since I don’t use the app here. Since COVID i can’t go to California obviously, I don’t go out as much and I get really bored at home and Netflix is just adding unnecessary stuff which I don’t like and this app is kinda better than Netflix and it would be the best to watch it here, I hope that you take this into consideration that you’d fix it..... thanks...Maya AlmutlaqVersion: 1.14.2

Worst app ever here is whyI’m not kidding when I say this is the worst app ever movies are fairly good but most aren’t good at all. There’s only like a couple movies that I actually enjoyed on here. Also, the renewal payment will not work. I’ve typed my credit card information in this app over 20 times I’ve logged into my account and log back out over 20 times and I still can’t watch my shows, I don’t know what else they want me to do I tried contacting customer service didn’t work didn’t go through so that’s why I’m mad because how many times do they want me to type all my information in for it to not go through they told me to visit my Roku thing did that signed in tight my credit card information did all that good stuff went back to the app. Still making me type in more stuff, then tried to sign in with a new email and still is making me type in my credit card information over over again I have money on my account I don’t understand why they won’t let me watch. It says my next renewal will be October and October and it’s September so why can I watch movies? Why can I watch my show? Thank you. That is my honest opinion and I’m going to need you to update an app because I’m tired of resigning in and this is the worst app ever I will not be using ever again.Ruff fgicsrhcdVersion: 2.23.0

Amazing, but…Disney + is a magical app, beautiful, truly. The only reason I’m giving it a one star is, pretty unreasonable but, I’m an unreadable person. Anastasia, yes the Russian princess that got turned into a movie, it’s amazing, ( watch it sometime if you haven’t already, or rewatch it. ) It used to be on Disney +, but they did something… unimaginable, they took it off the app. I don’t understand why if I’m being honest, it’s a movie that has characteristics hard to find, for example : character, plot, romance, and so much more. I remember, I was doing a thing I do every once in a while ( like every 3-4 weeks ) and that’s watching can you guess?? Hint : it’s Anastasia. When I saw it was off Disney + I had to scavenge for a way to watch it, it’s not easy, I had to buy it. It’s a pretty old Disney movie, I know you wanna keep it fresh, whatever I’m fine with that, but this, this is good, it’s historical and something every child should know, so, putting it back on Disney + would be just amazing, children, teens, even adults can be scrolling through Disney + and see it and maybe think to themselves, “ hm, what’s this??? It looks entertaining, let me watch it! “ it’ll spread around, be popular, I know I’ll watch it. So please, I’m sorry for the star’s, it’s unreasonable, but I’m desperate. So take this into consideration. つ.FbsvhbjdbutgdczsarwqgongthnmegVersion: 2.9.5

Great service bad appAs a streaming service Disney plus is very good but as an app it is bad. This is not a review of the service but a review of the app. One of my points for Disney plus being a bad app is that it crashes randomly and will not open for a bit after it crashes. Recently my power went out and since I had a lot of stuff downloaded on Disney plus I thought I would watch that until my power got back on. But when I opened the app it went to a dark blue screen and then crashed I tried again but the same happened. Then I tried to restart my iPad and try again. When I opened up Disney plus after I restarted my iPad the same thing happened. So instead of using Disney plus I had to use Netflix. When my power got back on I had to delete Disney plus and redownload almost 100GB of shows and movies. The reason I’m writing this is because just now a few days after I I redownloaded Disney plus and all my shows and movies the same thing is happening I thought it would be solved with the new update but no. I have not found any way to stop this and I am very mad. Disney plus needs to put more work into there app and it’s quality control. If anyone from Disney plus is reading this please help me and thank you to every one who has read this..GjygbbVersion: 1.5.1

Some title miss languageLove the app. Love the 4K. Just multiple title miss French. Or sometimes I watch something in French and in the same day the same movie don’t have it anymore Seriously I watch wall-e at least 20 times in French and now it’s gone.J6notesVersion: 1.1.6

DécevantLa plus part des vieux film sont meme pas en francais , tres plate pour les enfants au prix quon paye 🤦🏻‍♀️.SabbiiiicksVersion: 1.1.6

Doesn’t chromecast onto vizio tv’s and shows don’t resume where I left off.Disney should have worked better in advance of their launch to ensure casting is available on all major brand televisions. Secondly they need to allow shows to resume where they left off. Every time I return to the app to watch another Simpsons episode I have to manually search for the season and episode I left off on. 1/5 stars for poor user experience. Willing to adjust my ratings when improvements are made..TaniamarvieVersion: 1.1.5

Outils de recherche limitéDifficile de trouver un film en français. Le titre peut être en français, mais l’option du doublage non-disponible. Après quelques mois d’utilisation, nous avons toujours les mêmes problèmes avec le moteur de recherche. Plusieurs titres de Disney ne sont pas disponibles non plus..C-GCTAVersion: 1.3.0

Not workingHi there, App installed, credit card accepted however always shows a message that I am not connected or having a hard time connecting to the Disney network. Please advise..NkostasVersion: 1.1.5

Very disappointedCan’t use it on my iPad anymore because it forces me to use the updated version which i can’t download.Ukulele8Version: 2.3.5

Where did the French Canadian go???Hi! I subscribed to this service to be able to watch disney movies in French and they seem to have been removed from the options.... fix it please :(.XomaidenVersion: 1.2.0

Very buggyDifficulty playing on Apple TV..MrmccannVersion: 1.1.6

It’s way to slowEvery time I try watching a video it just says there’s an issue connecting.Jhalid2007Version: 1.1.5

In FrenchThe movies are in English, but anything, like The Title of the movie, letters or messages in the movie, are all written in French. And I don’t speak French. Kind of frustrating. Both Onward and Brave that I’ve watched this morning have those issues. Please fix..Rictor1Version: 1.4.4

Great contents, too much glitchEverytime I watch something it would click off, also when i press the 10 seconds replay it would take too long to actually replay, it would load for a long time even though my wifi’s good. Please fix this and make it smooth like Netflix!!.MahsbehdudVersion: 1.2.1

Gay banner. June/23I don’t appreciate having the gay banner shovel down my throat everywhere I go in the app, specially because my kids use the app on their IPads. Deleting the app immediately..Stantheman02Version: 2.21.5

Forcing me to upgrade to iOS 15I literally can’t upgrade to iOS 15 why am I paying you guys? Waste of money..Siomar GartnerVersion: 2.12.3

French text!Great app overall, except for the incredibly stupid French text, even though the language and subtitle is set to English. What is up with that Disney? We want the English version of the movies, with English text, audio, and subtitles -NOT English audio, subtitles, and FRENCH movie text and titles! Ww are NOT in Quebec!!!.Reference GuyVersion: 1.4.4

Won’t let me end my subscriptionI want to delete my account following disneys bending of the knee and attack on free speech. I want to end my subscription. But their app won’t allow that even though I follow their apps specific instructions to the letter. It puts me, seemingly purposely, into a cycle even when I request to end my subscription..USpigsVersion: 4.11.0

Continue Watching FeatureHas good content but the app doesn’t allow removal of content in ‘Continue Watching.’ With the millions that Disney has, you think it would spend more to have a better app, technically..DoveOwlVersion: 3.6.0

WhyY r u doin this to me. my phone wont update n ur app requires an update to use it and i already paid for the year when i cant watch on my main device..Zafrina7868888Version: 2.16.6

New app forces update and won’t let you use your old deviceSays you iPad doesn’t have a compatible version of IOS and won’t allow you to run on the older version. That was working just fine and locking you out of the app..BB__12Version: 2.16.6

HelpI don’t want to have to give this app all of my private Email information please stop that thank you.BytbvttcbfmumrjjvrvjrjyvtvjwVersion: 2.3.5

Effectively useless to me now.I use an HDMI to lightning adapter to watch downloaded content on my television from my phone, because I am in an area without good Internet. Now I can't do this because Disney+ doesn't allow external displays. This service is effectively useless to me now..ToasterSuitVersion: 2.3.5

PaymentAfter you subscribes, be ready for a hustle to remove your credit card on there. Like why is it so fricking hard for anyone who want to remove their credit card incase they get hack with an account they never use? So it can start activating again? Like seriously. Make that easy for your customers, not a hustle. That’s why I became your ex customer. Smfh.Mulawla2014Version: 1.17.2

Buggy and sadly balancedWhile the Disney + content is a expansive library of beloved classics and quality modern content, the app leaves much to be desired. Consistent log out issues, unavailable content, crashes, and password issues leave the app almost unusable. I truly wish a decent development team could handle basic log in issues. A great library held hostage by a tragically buggy app is not my idea of a quality paid streaming platform..ShawnelgbyVersion: 1.17.2

Doesn’t support Family SharingThe Apple says family sharing is supported but it actually isn’t. Furthermore when subscribing through Apple it doesn’t even work on other devices, only the one you subscribed with. Very dumb..DrakonathVersion: 1.14.1

Terribly inconsistent, poorly optimizedNo episode navigation from within player. Once an episode finishes, the “play next episode” dialog box does not appear - it only appears if you fast forward past the international credits. And even then, clicking that option often times replays the same episode. I thought the app was pretty barebones at launch, especially for a huge player like Disney, I just thought it would get better in time..+NewEmpire+ 1Version: 1.13.2

NEVER EVERR AGAIN !For Jimmy..Stephan@LiveVersion: 4.11.0

All lives matterI love Disney it’s a magical world, but it’s very saddening to hear that they will donate to isreal but not to gaza? Are they not children with dreams and hopes? I grew up watching Disney, my kids watch Disney , we go to Disney on Ice every year . I will cancel my subscription if they dont acknowledge gaza ! Probably it won’t effect Disney in any way but you lost a devoted customer.Nodnod2Version: 2.24.2

#justiceforjohnnydeppI actually only downloaded disney plus for pirates of the Caribbean, i’ve now unsubscribed and deleted the app when i found out how they treated Johnny Depp. none of the series is worth watching without him. he’s the star of the show..RoxanahoseiniVersion: 2.5.2

App won’t load without wifi (what’s the point of offline download?)I tried to load disney plus without a wifi connection. I had previously downloaded a few shows to watch offline so I could watch later when away from my home wifi network. When I load the app, it just… doesn’t load. What’s the point of offline downloads if the app won’t load what I have downloaded? Also, this app keeps forgetting which episode I left off at. If I start a new series and finish 3 episodes, the next time I log in, it says I can continue watching from episode 1, from the beginning..Pikachu chooses youVersion: 2.3.5

Bye DisneyThe Disney+ content library is highly diluted by mass generated low quality animation. Disney’s recent, shameful collaboration with China’s totalitarian regime and hypocritical treatment of Gina C were the last straw..KnightcastlepawnVersion: 1.12.3

Never gonna waitWe have to wait for a movie to come on Disney plus which is pretty dumb. The movie Star Wars Han Solo that came out on 2018 you have to wait until July 7 2020 and endgame that came out on 2019 can watch whenever u want I hate that we have to wait for a movie that’s been done and that’s not at movies. It’s pretty dumb.HdmvejshzbsgzVersion: 1.1.6

Disney plusWell what can I say got the 7 day trial and behold it won’t play it says sorry something went wrong so my 7 day trial will be 4 or maybe 5 if I’m lucky completely a waste I’m only giving it 1 star because I have to.Syph1Version: 1.1.5

Supporters of genocideI will no longer support a company that is complicit in genocide. This app sucks..Khrs75Version: 2.25.1

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