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San Francisco Chronicle Customer Service

  1. San Francisco Chronicle Customer Service
  2. San Francisco Chronicle App Comments & Reviews (2024)
  3. San Francisco Chronicle iPhone Images
  4. San Francisco Chronicle iPad Images

Access any story, on any device, anytime with the San Francisco Chronicle app. Stay informed with must-read Bay Area news. Dig into investigations and commentary you can’t find anywhere else.

SUBSCRIPTION DETAILS:
Subscribe for unlimited digital access to the app, SFChronicle.com, e-Edition and newsletters. Get 1 month free, then $14.99 per month. Cancel anytime.

Current digital and print subscribers have unlimited access to the app.

- Digital subscribers: Sign in to the app to access your benefit.
- Print subscribers: If you haven’t activated your digital access yet, look for “Activate Access” at the bottom of the app welcome screen.

PAYMENT: Payment will be charged to your iTunes account with the confirmation of your purchase and will automatically renew each month unless canceled at least 24 hours before the end of your monthly period.

Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

PRIVACY POLICY: https://www.SFChronicle.com/privacy_policy/
TERMS OF SERVICE: https://www.SFChronicle.com/terms_of_use/

FEEDBACK: We want to hear from you! Let us know if you have questions or suggestions: [email protected].

San Francisco Chronicle App Comments & Reviews

San Francisco Chronicle Positive Reviews

Great but would like some tweaksI am very enjoying this app and it’s almost perfect. I would like to be able to rearrange the headers at the top of the app “front page, culture, politics, etc” to better reflect my reading priorities and preferences. Additionally, I have noticed one glitch. When I have been reading an article and I have scrolled down to somewhere in the middle or rear the end, if my phone then goes to the Lock Screen as I take a small break, when I then open my phone the app pulls me up to the beginning of that article, loosing my place. A small bug but still room for improvement. Otherwise the app is great!.Version: 202110.0

App needs workLove the chronicle, but the app needs work. The worst problem is when you download an issue to use offline. I do this all the time. You need to keep the issue up because if you return to the home page or settings page, you can’t get back to the saved issue without an internet connection, which is presumably why you saved it in the first place. The screen is sensitive and if you accidentally touch the wrong place you’ll get thrown out of the issue and not be able to get back in, which also happens sometimes after taking a break. Also, on the home page it lists stories in the online edition but won’t let you read them except for one monthly. Hey, I’m a subscriber! It let me link my subscription but still won’t let me access the stories through the app, only the daily paper. To read the online stories I have to go sign into the chronicle site on my computer..Version: 202304.20

The Best Way to Keep In TouchSince our daughter lives overseas, we have joined her for a couple of months to reconnect in the waning (we hope!) days of the pandemic. It has been very comforting to stay abreast of the news both nationally as well as in the Bay Area. As an older person I love having the option to flip through the paper page-by-page as through I was sitting in my wing chair back in the Bay Area. It helps both of us feel connected to both friends and family on both sides of the world. Having the daily news sourced both locally and from SF gives us a broader perspective of world event..Version: 202107.9

Jenny BYears ago I lived in SF and got hooked on the Chronicle. Then moved to E Bay and still subscribed. Now I live 2 hours away from SF in a retirement community ( being 80 next B-Day) and get my Chronicle fix in my cell on the app. Best newspaper ever! Complete news stories, excellent editorial, good world news coverage, even the comics. Since it’s an app, it goes everywhere with me, even traveling world wide. Before Covid my husband, several family members an I went on a cruise to Northern Europe, Chronicle came with. Then we did the Mediterranean cruise and Chronicle came with me too. Hope Chronicle wins more awards, we’ll deserved in my opinion..Version: 202202.3

Digital ChronicleEasy to use and it is enjoyable on the move. The digital Mon thru Saturday and then a traditional, regular Sunday paper is delivered is a good deal. Unfortunately the customer service is not good. 4 time I called them to tell them what I ordered, yet they are still delivering regular newspapers each day. I paid $312 for what I ordered yet when I check on the billing the $312 payment is acknowledged but they say I have a balance of $270 which is apparently for a full 7 day a week delivery of a physical Chronicle What gives? KOB.Version: 202209.36

Almost thereI appreciate the search function added earlier in the year. A glaring issue remains with the refresh rate, though it appears not to refresh in The middle of reading a story as I believe it used to. Most news apps I’m familiar with can hold a page in place when the device is paused, or even when exiting the app and coming back later. (the Guardian app is a good example.) This holds the place the reader last encountered. The SF Chronicle app refreshes the story in either case, going back to the top. This is especially difficult to work with in longer articles. Think bus commuter, or work break reader. Please add this common function to make this app much more usable..Version: 202104.1

Part of My Quality & Fun of Life!I have loved the SF Chronicle since I discovered it as a freshman at Cal in 1951 - and that’s been a long run indeed! From following and smiling at the “Women’s Green Sheet” as my then boyfriend & later husband called the Society Pages, to news of “war and pestilence” as well as human interest, political views, and having several of my Letters to the Editor (Beat my husband!) published, I have lived with & loved The Chron. Now of course the Obituary Section holds increased though reluctant interest - a full life cycle of experience! Onward! Joan Mather.Version: 202209.36

Love getting daily updates of local and National newsThe SF Chron has been my go to for news and entertainment since I was a child growing up in the Sunset in The City. Even then, it was a fight among us to see who got to “The Pink Section” first to see how weekend plans would shape up. My own family in the East Bay reads it electronically now, but it’s the same go to for quick updates on local and national events and of course, entertainment in the Bay Area! Thank you, SF Chronicle!.Version: 202401.2

Good source for Bay Area news but is buggyI have two e-news subscriptions: New York Time for national and world news; SF Chronicle for local SF Bay Area news. The Chronicle’s national and international news coverage is not what it used to be and gets skimpier each year, whereas is local news coverage is good. This app is buggy and it takes the developers longer than they should to fix bugs, especially when the app just fails to deliver content..Version: 202109.13

SF ChronicleDue to the cost of the SF Chronicle being delivered at my house (after 40+years), I switched to receiving the paper online a few months ago. I also receive the East Bay Times online. The EBT is easier to read (click on any article and the article appears separately) while the SFC you have to keep zooming in/out and moving the article around. I find reading the SFC frustrating. The EBT is VERY easy to find and read older editions - one simple click. Yes one click. I had to write to the SFC and ask how to find older editions. The SFC wrote back with 8 steps and the website to look up older editions. Say what??? As a senior citizen, the EBT is a lot easier to read. I told my wife last week that I was giving the SFC zone more month before I cancel it for good. Please look up the EBT online and see how easy it is to read..Version: 202305.30

Almost greatI apologize for typos but the letters have become invisible. I’ve been reading the Chronicle for many years, first in print and now digitally.. My only real complaint is with the crossword as it just doesn’t work very well. I can’t enter an answer until II touch the board to shift it away from 1-across (on an iPad using Firefox) and it doesn’t skip past filled letters so I have to retype or manually jump forward. Not a deal breaker but annoying..Version: 202307.10

Thank you so much Developers!!Wow! Great work developers. I asked for a search function and you built it in!!! My son and I tested it out and it works better than the New York Times!! ( you can search by keyword and author. ) Thank you. Here was my earlier review: This app is fine. The content skews locally, exactly like we need living in the Bay Area. But where is the little magnifying glass that allows me to search for articles? This is 2020! Wouldn’t a search function be common sense?! Am I just missing it? I have looked all through the app. Truthfully you could direct me to SFGate articles too. Then you would retain my viewership and I would see the ads you have embedded there- thus creating additional revenue for the quality journalism to be found in this paper. Please?!.Version: 202012.22

IOS?I like the Chronicle, even though it has articles running for weeks and sometimes months. I can get over this inconvenience, and I sometimes find myself reading one after previously browsing over it. I have asked customer support why my IOS devices do not properly reload images after exiting (not closing) the App. I did not get a response. Otherwise, I am happy with the Chronicle App..Version: 202202.3

This Vermonter LOVES the ChronicleI moved to CA from Vermont in 2014 when my first grand-child was born in Benicia. I was gifted the Sunday Chronicle delivered to my front door for my birthday one year. My favorite day/time of the week was Sunday when I could share the comics with my now 9-year old grand-son. I ended up moving back to the Green Mountains two years ago, and finally gifted myself with a e-subscription to my favorite newspaper..Version: 202309.3

Sf gate seems more interesting than this..I am surprised that SF Gate, even with it’s pervasively annoying pop up ads and videos, grabs my attention more than The Chronicle. I hope they will improve it. I cancelled my Boston Times for The Chronicle…of course the former is produced in a significantly larger and, perhaps, more dynamic city. I will likely continue to Gravitate towards the NY Times for real substance..Version: 202202.3

SubscriptionI pay for it and when I see articles online I wish it might prompt to open the app on mobile where I’m already logged on instead I have to log in on the mobile browser. I like it just somethings that would make the subscription better for all with these kind of conveniences.Version: 202101.57

Love the paper - app could use some improvementAll that great local reporting in convenient app format. I wish the integration between the app and the website worked better (or were replaced.) The app has a separate login from the website and regardless of how many times I follow the link account prompts it just doesn’t work. I can open stories from the app itself but opening a story from social media is just impossible..Version: 202101.57

Chronicle reviewI have read the paper for decades, but trying to do so on line is regularly a frustrating challenge. For example, I opened today’s paper and when I later returned to finish it, it suddenly was Saturday’s and I couldn’t get it to change back to today’s. It is beyond annoying to have to repeatedly deal with one issue or another far too often to simply read the paper on line..Version: 202101.57

Good coverage, slightly glitchy appGreat news coverage for the most part (except for their strangely anti-union stances in some ostensibly neutral articles). Unfortunately, the app can be a bit glitchy. When I switch to another app and come back, it reloads the article I was reading such that I lose my place. Sometimes, it switches to another article altogether..Version: 202101.57

Crossword experience needs improvementIt’s not rare for the crossword screens to fail to load and just show a blank white screen. I get that sometimes there will be server errors or whatnot, but at least show an error message to that point. The user has no idea what’s going on, will it eventually load? Has it already errored out and just not bothered to tell you? Poor app developer decision..Version: 202109.13

Can’t fine e-editionSuddenly I stopped getting the E-edition email and link. Called the Chronicle 5 times and each time my was told they had linked it to my email and I would get it in the morning. Never successful. Nothing like calling each morning to hunt for your paper..Version: 202012.22

Irritating refreshThis app has the irritating design fault that it refreshes during the reading of a long article. The refresh makes you lose your place in the article. Bad engineering! Content is great though. Especially the in depth articles..Version: 202112.14

Good content but needs viewing Needs improvementToo often I find a good article I want to read on my pad … to find it is too small to easily read and enjoy. So frustrating for seniors whose eyes are not as good as they once were. Allowing a zoom feature would do the trick and about half of digital subscriptions allow this capability. So why not the Chronicle?.Version: 202110.0

The Chronicle is difficult to log intoI have found the Chronicle difficult to log into through my paper subscription. I hamade multiple attempts to reach out to tech support on multiple occasions and received only one, not very helpful response..Version: 202202.3

Stop moving adds from appearingMoving adds, flashing adds,etc.,are more than just annoying they introduce anxiety into a contemplative time of one’s day, the reading of the morning paper. Adds are part of the paper, but flashing adds centered at the top of the E print edition are insufferable. Please do something to make reading the Chronicle an enjoyable experience again. Thanks.Version: 202202.3

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San Francisco Chronicle iPhone Images
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San Francisco Chronicle iPad Images
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