FEMA Customer ServiceFederal Emergency Management Agency (FEMA)

FEMA Customer Service

  1. FEMA Customer Service
  2. FEMA App Comments & Reviews (2024)
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Take charge of disasters. The FEMA App is your personalized disaster resource, so you feel empowered and ready to take charge of any disaster life throws your way.

PLAN.
Learn how to prepare for common hazards quickly and easily. Whether you’re experienced or just starting out, the FEMA App can help you learn basic preparedness strategies like how to create a family emergency communication plan, what to pack in your emergency kit, and what to do immediately after a disaster.

PROTECT.
Knowing when and how to protect yourself, your loved ones and your property during a disaster can make all the difference. With the FEMA App, you can receive real-time weather and emergency alerts from the National Weather Service for up to five locations nationwide. It can also help you find a nearby shelter if you need to evacuate to a safe space.

RECOVER.
The FEMA App gives you the tools you need to recover after a disaster. Find out if your location is eligible for FEMA assistance, find Disaster Recovery Center locations, and get answers to your most pressing questions. Instantly connect with FEMA’s disaster resources so you find the help that you need when you need it most.

If you have any questions, comments or ideas, we’d love to hear them. Contact us at [email protected].

FEMA App Comments & Reviews

FEMA Positive Reviews

I understand the idea of an app as supplementaryI wish there was infirmation on where to find all this if the emergency includes not having any access to the web (and probably an afterthought because by the time you realize it it will be in full swing because you dont have any other way anymore in which you get warnings like weather reports or any contingency plans that the public is informed via public service announcements anymore like it used to on radio or tv. We really rely on an app now for this? Kind of a bad contingency plan - I seem to remember beibg in Paris in 2017 when the customs and security servers and computers went down in the airport. That was a great mess. Hmmm no one seems to think that was something to learn from. oh well, I guess I can go study what I think has been planned and then go wander around ahead of time so I become familiar with the road to the last bottle of water and toilet paper in my local grocery. Or look up and write down all the ways I can get in touch with my cell carrier to tell them my service is not working. Does anyone have a white pages phone book? I have to report it online now because they no longer have people answering phones for customer service..Version: 2.11

Wakes us in the middle of the night with minor alertsSo the freeze warning was extended, or maybe some other fairly normal weather event gets reported, and the weather alert notification dings and wakes us at all times of the night. I like to keep the sound on for notification in case there is some real extreme weather developing, but I really don’t care to be advised that a freeze advisory has been extended at 2:15 am. I should be allowed to define what types of weather I consider critical or minor, and the notification with sound should only be used for what I define as critical events. A farmer may have different needs than a taxi driver or a builder or a writer of suspense novels, just to name a few. 95% of all the alerts are for things I either know about (I looked at the forecast, I can hear the thunder or the heavy rain, etc), or have a reasonable expectation will not affect me much (flash flooding typically doesn’t affect the places I go, beyond the fact that visibly heavy rain creates conditions for hydroplaning)..Version: 2.9.1

FEMA Alert AppI wish there were a way to test the audio alert to make sure that I know what it sounds like and that it is in fact working and coming through the speakers. I have the app set up on an iPad in the living room and hopes that being centrally located we would be notified of any of the alerts that we have it set to. There are plenty of weather alert apps but I chose this one in hopes that other emergencies will be broadcast as well. I actually wanted some kind of emergency broadcast system app but none seems to be available. So I’m hoping this app also alerts to other kinds of emergencies besides acts of you know who. Such as National alerts due to terrorism and the like. There is a local alerts setting (last button) but that is very broad, it would be nice to know those other types of alerts will be broadcast..Version: 2.12.1

Broken (UPDATED)11/18 I decided to try one last thing for completely deleting this app. I updated to current version (2.11.3). All my previously saved locations were back. We’ll see how it works going forward, but I am hopeful. Thanks for the fix. 11/6 While I used to receive multiple alerts for the same issue, the recent update broke the app and wiped all settings and saved locations. Most well-designed apps have the ability to retain config settings during an update. What is strange is that I continue to get alert notifications for my saved locations, even though I cannot view the alerts or see (or re-add) my locations. So perhaps they’re not cleared after all, just somehow inaccessible. Seems like a fundamental flaw in the update. I will wait for an update rather than delete and reinstall. Thankfully fire season is nearly behind us in CA..Version: 2.11.3

Very useful but latest updatesEdit 2: Thank you for responding. I have a suggestion regarding to badge icon. Why not create an option to turn on or off the “persist” with settings like how many numbers or how long to keep them on. I do understand why you wanted to keep the badge notifications on and I agree with your reasons. But it annoying because when storms passed by in my area, we’re not in danger anymore but still on weather watch in other areas. Original comment: And I have been using this app for a couple of years or so. Very useful! However, the notification icon showing numbers of alerts on app icon always stay on. I went into app and read, went through every articles and alerts. The numbers still shows on the app icon. Annoying!.Version: 3.0.3

Decent app. Needs some improvementsThe app is helpful to prepare for possible weather problems, especially when traveling. The problem comes in when you get the same alert several times in a row. Example freeze warning will come in at 3pm then again at 3:10, 3:30, 3:45,4:10. It’s quite annoying especially when there is no new information. Also it would be nice to have a dark theme. When alerts come in in the middle of the night and you go to check, the extremely bright white background can be blinding and painful to the eyes. This makes it difficult the even see what’s happening..Version: 3.0.12

Updated reviewUpdate: sorry it has taken so long to post. All issues I had have been resolved. Appreciate the weather warnings in my area so I know how to plan. Thank you. New app constantly shows weather alerts with the red exclamation point even though there are no alerts. Even when there are alerts it won’t go away after reading the warning. Getting to and reading warnings takes more steps now. What is wrong with simplicity?. Each time an app (not just this one) updates it goes from easy to use to overloaded and complicated. Other weather apps are easier to use. Will give this one a bit longer to fix issues then I’m gone if I’m still having problems.Version: 3.0.2

Not enough locations to surround my Home LocationPlease see in future updates if you can increase the number of locations available to seven. My home county of Russell County, Alabama is surrounded by six other counties. Three counties in Alabama, and three counties in Georgia. I would have liked to have at least added Macon County just to the west side of Russell County to get earlier warnings but it wouldn’t fit in the five slots. Just another two slots and I could have been able to get warnings before they got close to Russell County. Maybe in the future additions be able to use NOAA S.A.M.E codes directly. That way you can get warnings about your entire county and not just a single city..Version: 3.0.12

Only OKThe information is there, so that’s good, but generally the App is a little clumsy and doesn’t have the most intuitive UI. A couple of things I’d like to see the developer address please: 1. Notifications: if my App has a red number “badge” meaning there’s a (quantity of) new notification(s) in the app, this should be intuitive to find, and reflect the number. My expectation: red badge “2” = open app and see 2 new alerts. If an alert has expired and is no longer there, it shouldn’t be in the badge alert count. Thank you. 2. Request: it would be really useful to have a “share” button on the alerts. E.g. We run a small family rural Ag business and I try to share occasional frost Alerts with our customers (like a sudden frost after a warm spell or first frost of the season). “Share” would be great. I especially want to always share “do not burn” alerts on business Facebook page. Currently I take a screen shot, but the alert is usually longer than one screenshot. Thank you for reading and I hope these changes are possible..Version: 2.9.1

Thanks FEMAI downloaded a similar app a year or so ago (Red Cross - Emergency) thinking it would be perfect to monitor weather conditions etc. for people who don’t listen to the radio or have a television service. It turned out to be no good at all (maybe they’ve fixed it) and I deleted it immediately. It wouldn’t register tornadoes that were happening in my town, or anything else for that matter. Sitting on my porch today I heard a neighbor’s radio broadcast an emergency message. I looked on the App Store, downloaded the FEMA app, and entered my location. Not even a second after I hit save, the app gave me three warnings in my area that had just been posted minutes before. The information was clear and understandable, and in real time. Thanks FEMA (and the developers), you got it right with this app. I gave 4-stars instead of 5, as I think it would be nice to have a map feature showing affected areas. It does however give detailed descriptions of the affected areas, but others might prefer a map..Version: 2.11

“Custom” Notification Settings Are UselessI like the idea of getting alerts for emergencies, such as evacuations and the like, but I don’t need a “winter weather” or “red flag” warning notification for my selected location (every day, this time of year) plus three other counties surrounding. Especially when I have purposefully un-selected these minor notifications. It’s also frustrating that I see the notification badge, but when I open the app I have no idea which notifications are new and which were existing. I’m going to look for another app that will give me the emergency notifications and then get rid of this one..Version: 2.10

Excellent Improvements With Recent UpdatesI find this app to be indispensable! I’m not always around my weather radio. In those cases, as well as other similar situations, this app becomes the best way to be alerted to severe weather. One area for improvement would be to have a version for Apple Watch! I’m hearing impaired, and I use my watch’s haptics for alerts. My phone isn’t as good at alerting me as my watch is. I do get alerts on my Apple Watch, but I must have my iPhone with me at all times for it to work. There’s no app for Watch OS..Version: 3.0.11

Very well made app. But what exactly does the "Call 9-1-1" button do?Love the app, very happy to have discovered it. But what happens if someone presses the "Call 9-1-1" button? It has an icon suggesting it is a menu option leading to another page, but it's also a different color than all the others. Does pushing that menu item immediately dial 911, and if so, why? I can't think of a situation that I would opt to do this in this app instead of dialing 911 or asking Siri Please consider moving, or removing, the 911 button. It is right next to the settings button. Other than that this app is fantastic.Version: 2.11

FEMA UpdateSince this latest update three days ago I’m not getting the alerts on my phone, it’s showing I have 2 new alerts but it’s only giving me an option to add or delete a new location and none of that works, it’s showing it was updated for the iPhone X? I can’t even edit or add a location, have deleted and reinstalled this app three times. Before the update I would have given it 5 stars. I see now that it’s for iPhones 9 or later, why is that? I have a 7 and I’ve always gotten the alerts but now I don’t get them!.Version: 2.11.3

Update: OptimisticUpdate: I rarely write reviews but felt it was important for FEMA to understand the implications of notification fatigue. I’m upgrading the rating from three to four stars since they acknowledged the issue and are working to address it. This is a rarity among app developers. Feeling optimistic and grateful. FYI: the alerts are currently incessant. I am receiving the same freeze warning alert every one to two minutes. Please fix this soon, so we don’t get desensitized to the alerts and miss something important. Thanks..Version: 3.0.12

Overzealous AppThe app works. Alerts are timely. But after you read the alert, even if you follow the link all the way and press “close,” the it still shows the 1 in the red circle as if you have one unread message. It also seems to repeat the same alert several times with the heat alerts we’ve been having recently. I don’t know if FEMA is really reissuing them or if the app (or the FEMA computer system) is just repeating them. So it’s useful, but a little annoying..Version: 3.0.2

FEMA App is Must-Have Resource for FamilyMy Family and I downloaded the FEMA App on our I-Phones & I-Pad. We’ve benefited from FEMA’s timely advance warnings about potential disasters, with recommended steps to take, depending on severity. From tornadoes to freezing weather to hail & severe thunderstorms, the FEMA App has provided us with timely advance notice, along with recommended preparation. Many thanks to FEMA for developing this disaster warning App. Highly recommended!.Version: 3.0.9

Notification spamI continue to get minute by minute notifications spam for winter weather alerts at the first sign of an issue. App version 3.0.12 iOS 13 pro max This happened during the last winter weather warning. I don’t think I had any custom settings configured. Just the base app using my location. I have to disable alerts because I get hundreds of them in rapid succession when there’s a sudden weather event. It goes on for the entire duration of the event..Version: 3.0.12

Great for staying on top of changing weatherBut jfc the number of notifications and alerts is blowing up my phone! Minute by minute changes are being sent and there’s no way to reduce the sheer number you receive- it’s either on or off. Many of these notifications are duplicative, and becomes aggravating after a few weeks. I want to love the app, but the notifications just kills it for me..Version: 3.0.2

Helpful, but...I'm in Florida waiting for Hurricane Ian to arrive, and for over an hour I've been receiving the same text alerts repeatedly. They aren't updates, they're just the same alerts repeated over and over. I finally turned off sound notifications so I can get some work done. If your app is so buggy that people have to mute notifications, it's not going to be as useful as it could be..Version: 3.0.5

Great app, but one issueI love this app, it's fantastic for receiving weather alerts. And yes, sometimes the alerts are a little overzealous (I really don't need "dense fog" alerts every morning. It's fall. It happens.) But that's not really that big of an issue. The biggest issue is when I have to put in my locations every few weeks. I don't even update the app, it just decides every couple weeks to delete the locations I've put in a dozen times before!.Version: 2.9.1

Relatively goodI’ve received a few alerts and it seems to work well. I especially like how there’s also additional resources on what to do in cases of emergencies. There is one thing i would suggest, to be able to look at past alerts, when I saw the ones i got they disappeared after viewing them twice. Might have been the warning ending though.Version: 2.11.3

Should have custom notification soundI find this app to be very important and useful, but I feel like the notification sound should be unique and more similar to the WEA sound I would get on my iPhone. At the moment it is simply to quiet and easy to ignore because it sounds like all the other push notifications I would get. Even the Red Cross app has its own sound and I think this is something you should consider. Thanks.Version: 2.11

GoodEven after the most recent update I am still just getting alerts and then nothing shows in the app at all. Very frustrating because this is the only app that steadily was reliable for years and now it isn’t :( EDIT: after the most recent update, all of my issues mentioned above have been resolved and the app works great!.Version: 2.9.5

Unable to go back from Alert PreferencesI customized what alerts I get for Tucson,AZ and surrounding area, however I am unable to click the back button to go back to the Home Screen. I have to force close the app and bring it back up. It did save my preferences but will not go back when pressing the back arrow..Version: 3.0.13

Hope they get the bugs out soon!I love the FEMA app and think it helps keep me safe. But this new version is driving me nuts! It indicates there is a new alert when there isn’t. When I click on the app to get a new alert if often says “something went wrong.” Fortunately I have discovered the alert is there I just have to go to the home page to find it. Annoying..Version: 3.0.2

Wish I could log inThe website is excellent on information to what do in case of an actual emergency situation. The only bug this app has is logging into the website to register and check status is malifunction. Wish they could also update who to call for tech support for this issue. Help!.Version: 3.0.12

What is the point?I’ve recently downloaded this app and am missing many alerts because I feel I am constantly having to put in my location information every couple days. I have seen where there was a “bug fix” on this, but I am not seeing the fix. Developers? Anybody listening? I put in my location yesterday AGAIN, and then had to do it again this morning..Version: 2.9.1

This app is making me crazyThere is a bad storm in the area, and every 4 mins or so this app is sending push notifications. No updated information. Time window for severe weather warnings is unchanged. Just constant zombie notifications. I want to be notified of an imminent tornado, not that the flood watch is still in effect for the next 6 hours just like it was 4 minutes ago and 4 minutes prior to that....Version: 2.10.5

This First Responder ApprovesI am a retired Firefighter/EMT/CERT I/C. I really like the Apps 'Reminders.' If one Life is Saved by using the Reminders, its 'Job well done.' I believe the bug that caused some users to re-enter their location information has been fixed. In the nine months I have used this App, I have not had any problems. Keep up the good work FEMA..Version: 2.9.1

Very usefulWorks very well and very useful. Very good app..Version: 2.8.2

LocationYou cannot add a location on ipod To prepare in a city.Version: 2.10.3

Zombies aren't on the list......is it because you yourselves are not prepared?.Version: 1.1.0

Great InitiativeVery good idea for mobile professionals. Simple and straightforward..Version: 1.0.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.0.13


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FEMA iPhone Images
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FEMA iPad Images
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