Scientific American Customer Service

Scientific American Positive Reviews

Have we already been inflicted by random AI chat boxes?With the articulation of AI, being so accurate at copying style and having the ability to influence us with accurate writing styles of popular writers and politicians; what would happen if artificial intelligence began to influence our politicians and popular entertainers? Or simply copying them by mimicking their way of speaking. The idea of AI taking on our own entertainment and political views, while warping ideas, and influencing potential followers seems like the potential for AI , or someone with few ethics, recognizing and using AI to create false narratives. Or, giving artificial intelligence the potential for creating war, and further internal and external influences, raking up undue anger and potential violence..Ace SCVersion: 6.0

App is quirkyBelow is a review I wrote about 2 years ago. I still have problems with the app not retaining my subscription information. -— Seems like both the website and the iPad app have had problems for a couple of years that have not been addressed. I got an e-mail verifying my renewal today that contained a link to my subscription. Using that link, I got a page that said, "We have moved," and gave another link to get to the magazine. Since SciAm just sent me that link, why haven't they updated it to take me to the address that they've move to? Additionally, on the iPad app, I have to re-registered my subscription if I have accessed it for a few weeks. After I do that, I have access to the digital issues, but I don't understand why I have to keep re-registering. This annoying problem has been true for previous versions of the iPad app. Despite these problems, I think the SciAm content is great and it has kept me as a long-term subscriber..ProfmiketVersion: 2.0.3

Great content but not the appLove the content in general. However the app is problematic: recurrent problem over several iOS and different iPhones, I have to delete the app every month for my account to recognize my subscription. “Restore subscription” never works. Otherwise love the content and will keep the subscription despite the monthly hassle! Update: Looks like above issue was fixed. Also, the app stays at the exact page where I left it when I come back to the app after closing it (used to take me to the home page). 5 stars! Thanks.ZakZQVersion: 2.0.3

The app is very hard to use.This is one of the most confusing apps to use. It routinely locks you out, and then you end up in a loop when you try to log back in to your account. Also, I tried to add a subscription, and when I reached the checkout page there were no active options on the screen to actually complete the checkout. I’m no computer genius, but there is nothing intuitive at all about managing this app. I will end up adding a Kindle subscription to Astronomy Magazine as I apparently can not add “Space and Physics” to my current subscription. Very disappointing..Astronomy GreggVersion: 2.2

Great MagazineI have been subscribing Scientific American for the last 52 years. I read ever, recently some articles have been slanted to the left of the political spectrum. I would like the magazine to publish various points of view. Seas have been rising for centuries and 250 million years ago the Georgia Coast was at Macon GA. Why can the magazine publish articles which describes those events, instead of blaming CO2 from fossil fuels as the culprit. Lately the magazine has been publishing article of little scientific value, these articles should published in a magazine which published less scientific article..Proto LocoVersion: 2.2

How many subscriptions do you needReview of reviews reveals that most of the time the app does not recognize your subscription and tries to charge for issues. Even when you "successfully" restore subscription ( where did it go to néed to be "restored" ) it tries to charge anew. Thank goodness I kept print issue active as well as these do show up. The log in conundrum just completely destroys the joy of reading SA. by making it impossible to do so without wasting hours fighting to get what you paid for. S.A. Clearly not versed in computer science.ASN13Version: 2.0.2

Good content, terrible appOver the decades this magazine has gradually dumbed down its content and become a lot glitzier. 30 years ago the articles were written by the researchers. They were long and often impenetrable. Today many articles are written by journalists and the ones by researchers have clearly been heavily edited. Some are excellent while others are very superficial. Still it’s far and away the best general circulation science magazine in America. As for the app, I have the same subscription problem as everybody else. People have been complaining about this for years. But Scientific American seems uninterested in trying to do anything about it..DavidIraVersion: 2.0.3

It’s an ok app. I wish it were betterThe main problem I have with the app is that it arbitrarily and often removes all my downloads regardless of available space. Believe me, I have lots of space, but is is frustrating that I have to keep on downloading all the magazines over and over again. I also have to constantly re-login. I have the largest tablets cause I like to keep my books magazines etc. ZINIO, Kindle, they work like a charm. Please fix this ASAP. Otherwise the app could be fine..KaybeehVersion: 2.0.3

SA Review May 2018This is my go to magazine for all things current in general scientific thinking. While I don't always agree with the editors opinions entirely they are well written and balanced, presenting facts for consideration. Content articles are well chosen with appropriate and relevant topics. In today's environment of fake news and misinformation, cultural and group bias, it is very refreshing to read articles and opinions based on truth and facts determined by observation. SA not only stipulates ones curiosity, it promotes logical fact based thinking..Capt SteveBVersion: 2.0.3

SA apparently needs to get rid of some subscribersI won't rehash what review after review has said. Something is wrong in the way the app logs people in and keeps track of subscriptions. I read all of my publications on an iPad and with SA I spend most of my time trying to access the magazine rather than reading it. This has been an ongoing problem for a couple of years in various forms. I have subscribed since 1965 and I love the articles but I don't have the time to deal with the app - so I'm done at the end of my current subscription..Rich49Version: 2.0.2

IncredibleI am always amazed at the wealth of knowledge this magazine has to offer and their app lives up to that same quality. If you’re on the fence about buying a subscription, do it. It’s got information on just about everything from dark matter to weight loss (which at times can seem like a dark matter). Anyway, I commonly read these magazines and this app only makes my addiction portable and easy! Thank you Scientific American!.UgyguyfrgfirgviuefiVersion: 2.0.3

Easy read, complex, hard accessI like reading on iPad. Very nice interface! However, I think the log on process is much more complex than any other magazine. Also when I just want to download the magazine I am subscribed to,it seems I have to page through too many ads for other books and magazines to find it. I do not like SA taking issues off my device without my permission.SmaschueVersion: 2.0.4

Kludgy and getting worseWhat started off as a wonderful intuitive app that allowed you to zoom in to view figures and insights and bookmark articles has morphed into an app that is barely useful. To views figures now you have to use a tiny zoom window (what genius came up with that) photos can no longer be zoomed. Going back to paper here.Joe2011mVersion: 2.1

Quit improving if all you’re going to do is break it.I used to instruct Skeptic Magazine that they should copy the method that SA uses to keep tract of what I’m currently reading. It seems SA in the latest update has devolved. I now have to wind my way from the top level menu each time I return to the App. I gotta ask, do the developers/testers actually use this App or do they just read the paper version? The paper version does remember were I left off when I set it down..Good App1211Version: 2.4

Look here for factsWhen you read this magazine, you come to a place where fact and assertion are not interchangeable. In science, the status of “fact” is earned, then earned again and again. In a world of fake news, Flat Earthers, denial, and open antagonism towards learning and the learned, what a refreshing refuge. The topics are widely varied, so if you read an issue, you will learn something..JohnnySchadVersion: 2.0.3

Great content; UI sometimes not functionalI love reading Scientific American mind. I was hoping to do some background research on ADHD since a family member recently received that diagnosis. I searched "adhd" using the search function. After reading one article, I couldn't figure out how to go back to my search results or even start a new search. I am no newcomer to using apps. If there is a way to go back to search results, it should be more obvious..RweleanVersion: 2.4

Family share failFamily sharing does not work. Family members see the share for a second and then it is overwritten by single issue prices. I bought this to foster my kids interest in science. I am not getting that benefit and you have documentation saying it should work..TlgarizonaVersion: 2.0.4

SA AppExcellent app. Updating my review to point out a major bug with this app. As others have stated, there is a serious problem with having to log back in after not using the Scientific American app for a while. The app is also supposed to support Family Sharing, but in my experience it does not. Scientific American is an excellent publication, I only wish their app was equal to the standards of the magazine. Taking away one star for that..SOU812Version: 2.0.2

Amazing content, room for improvement in appAmazing content! I come from a science background and I’m so happy to be able to keep up with the most interesting scientific advancements. As for the app, i think there is room for improvement; -Downloading is slow -would be great to have color option while reading (eg : white on black etc) -no zooming in -I’m having a hard time pulling out the chapters menu in the middle of an article, i have to scroll all the way to the top (maybe this is just me) But i’m sure their team will slowly improve the app! Great content, thanks :).GoxxuVersion: 2.2

Great reading experienceThis is the best reading experience i’ve had in an app, except it closes the magazine I had open if the app is minimized for more than a minute or so. To reopen the magazine article I was reading I have to open the downloaded tab, and open the magazine again. I think they could easily have it reopen the magazine I was reading. It also loses my place within the article..Carlin.SVersion: 2.4

Wonderful to see truth!App has improved. Finally remembers me. Still has some problems keeping track of my multiple devices (2 iPhones, three iPads, one MacBook) but works great if I restrict to one device. Broad breadth of topics. Reliable. Great graphics. Prefer to read the physical magazine but I’ve usually read everything on the App before paper arrives..Dr PeVersion: 6.0

Room for improvementThe navigation it wonderful and the visual presentation of articles is excellent! However, there is a loss to using the digital version of the magazine vs the physical one: I cannot highlight and annotate as I read. It would be wonderful if I could highlight the article or export a PDF to a note taking/PDF annotating app so I can easily make favorite quotes stand out for quotation or reference later..IPadAppReview_15Version: 2.4

Worst magazine app ever!Why? It can't remember you login ID from one session to another. I always have to provide my login data each time I use the app to download an issue. If they can fix that one MAJOR issued then this would be a decent app to use..DMontroseVersion: 2.0.4

Decent but flawedThe over user experience is decent. However, there are instances where the spin wheel stays on the page even though the article has loaded. This can be rather distracting. Also, I think having a dark theme like what NatGeo has would be nice, especially for night time reading..Cantankerous Little BoyVersion: 6.1

Random Alert badgesContent is good, but the app will suddenly have an alert badge, and there's no feedback on the app to point you to the alert. Sometimes i was able to clear it by randomly opening things. Today I had to just delete the app. Putting a badge on your app icon with no indication inside the app of what is highlighted is terrible design..6ft5guyVersion: 2.4

Good enough if you can get it to recognize you as a subscriberI LOVE SciAm, so I’m stoked I can read on iPad. One minor issue is every time I open the app it doesn't recognize that I am a digital subscriber and asks me to pay for the issue. Workaround is to sign out and then in again..Ocean RenterVersion: 2.0.3

Intelligent writers, intelligent articles...Not just the headlines of science but also the laboratories and long-term thinking that will pay off in ten years. Incredible graphics that speak to the lessons of the articles. Each issue leaves me wanting more, just in time for the next issue..Eternal sophomoreVersion: 2.0.3

Still a very basic implementation. Needs to remember where I left off and allow finger gestures.I have used the updated version for a while. It is certainly far better than the original. Still some very serious problems. I have a subscription yet I still keep getting told I have to pay for the editions. The app needs to open to where I left off. It still makes me hunt to find my spot. That is very annoying. It should allow finger gestures to enlarge and shrink the pages. A lot of work left to do..Doctor Rob 001Version: 2.0.2

Much improved but stingyThis latest version loads fast and is easy to navigate. I'm disappointed that I can't actually share a full article without the recipient paying. This only hurts SA and scientific knowledge. Alternatively SA could allow just 3 free shares a month and then ask the sender, not the recipient, to pay a dollar for every additional share..TangoistaVersion: 2.0.2

Love it, except ...The SA is especially informative on my IPad Pro. For the vision impaired it has ways to make reading easier. However there is a VERY buggy login process often requiring elaborate switching between browser and app before new issues can be downloaded. In contrast the login for Science News goes very smoothly..JMM137Version: 2.0.4

I enjoy but!I truly enjoy the scientific articles in SA and have gift subscriptions for our son and a grandson. Having said that I am upset every time I read the liberal political driven articles. My son and I just agree that we skip them. If you must do so than at least be fair and present opposing conservative points of view. After all is not that what the Scientific process is all about?.Edward682Version: 2.0.3

User interface needs little basic attentionI would like to be able to dynamically increase/decrease font size. Also, be able to change font style to non-serif. Sometimes the typeset is hard to read. Adjust the lightness/darkness of the background and tone to adjust contrast, especially with a mind to the environment I’m reading in. All for now. Nice little app..DrGeorgeBVersion: 2.0.3

Hour glassWhile trying to read an article, the hour glass continues to rotate. This is distracting and irritating, to say the least. Also, why am I not able to share an article?.RedoctbloomVersion: 6.1

Scientific AmeriacnI have been reading SA for 65 years. I have saved many issues and finally trashed them because of advances in science, moving or loss of space. I have always found it rewarding because the contents are readable, understandable and yet cover the subject in considerable depth. I also read Science News (too much depth) AAAS Magazine (also a lot of depth) and New Scientist (not enough depth). SA seems to provide the information I desire at a level that is thorough and understandable. Keep up the good work. BrianK Toren.FirstWOOFVersion: 6.1

This app is great on iPhone and iPad.I love bringing this with me everywhere I got my favorite publication, and I have every issue ever made in the palm of my hand. I wish there were a way on iPhone to download multiple issues at the same time though..PopeJohn666Version: 2.0.4

Partisan Science is not ScienceThey were always left leaning and the same is true of National Geographic magazine......but when they come out and say they can not support a candidate for stances they know are their own agenda is not acceptable.... statistics could prove election disparities....if you believe their environmental science then you should know that the election results are similar to global warming....an unusual and unexplainable Biden vote spike caused by global warming no doubt......Alia jVersion: 2.2

Pretty Good IPhone interfacePerhaps there is an option to automatically download the latest version when it becomes available. If not, that would be a nice addition..PolynyaVersion: 2.0.2

GoodVery good recommend.Enderblade1234Version: 6.0

Latest news tab no longer workingThis tab stopped updating after installing iPadOS 15.7 (new magazines are still received).LabgoVersion: 2.4

Needs accessibility settings improvementsAs someone who is visually impaired, very near sighted, I would greatly appreciate it if you could allow for larger/bolder fonts on the larger iPad Pro, I am running IOS 16.5 and the per app accessibility options do not allow for larger/bolder fonts.PandaGuy1961Version: 6.0

Works Great!!! Except...Cant put a bookmark to hold your Places which is annoying and while I’m typing this my text isn’t showing up.TexmachoVersion: 2.0.4

Dark modeNeed to incorporate dark mode in the app. White light is too much strain on the eyes..SpacoeVersion: 2.4

Ah. ScienceI f you want a break from toxic news refresh your spirit with Scientific American..Phil BakesVersion: 2.0.3

Bad app that does not believe in improvingI echo others'comments. This app is the worst..Sandra DethierVersion: 2.0.2

Great magasine.Good variation in topics..Billita88Version: 2.0.1

Very poor appI have to log in for each new issue although I paid for a 1 yr sub. Ridiculous!.JudithanngVersion: 2.0.2

Excellent journal...Worst app ever!I love this journal (subscriber to print and digital for three years and occasional reader for 40 years). Readability on Ipad is good. There is a recurrent problem with the logon function!!! Every once in a while, the app asks you to pay for the most recent edition despite a valid subscription and logon to the personal account on their website (happens even to previously downloaded versions!?!). If you are late with paying your subscription fees, you loose all previously downloaded editions on your iPad (so much for an electronic library). Contacting them doesn't get you any reaction for a long time as others mentioned. A journal of this quality and reputation deserves a better app and a better service team!.Eckhart57Version: 2.0.1

Subscription cancels every monthI have to re-enter my log in information every month. Don't lose it. Otherwise, very interesting content and science vulgarization..SansoucisVersion: 2.0.1

Excellent magazineExcellent magazine for those interested in broad scientific issues..Calgary userVersion: 2.0.1

New app is ok, but please bring back the old one.I am glad I can finally use it in landscape mode. Beyond that though, it's just boring. It used to feel like a replacement for, and even more than, the paper magazine. Now it's plain, rigid, exactly one pic per article, zero layout effort, no web articles, no one minute entries or interactive pages. If it's only the words of the articles you want, then this is the transcript application for you. Want to replace the paper magazine and save a few trees? It's not a replacement. I will seriously consider going back to print for my next renewal..NeedslingupdatedVersion: 2.0

BookmarksI like the choice of font size. I can now read the digital version. Search is not so good unless I am not using it properly. Last time I used it, I was not able to search for the second occurrence of a certain word. It always found the same occurrence of the word I was looking for. And I would suggest a new feature: I (and most readers) would find it very useful if l could put a bookmark at the point where I stopped reading for the night so that I can return to that spot the next day..Andanton99Version: 2.0

SAI prefer the printed version and always have! Only limited experience with the online version..Cannot RateVersion: 2.0

An once excellent app, now just ordinary.The latest update has spoiled a once excellent app. A once simple task, deleting editions that are no longer needed, has been made convoluted. Graphics, previously an excellent feature, have been cut back drastically. In an effort to allow variable font size, the look of articles is now spartan. Shame..MastigeVersion: 2.0

Excellent!Makes reading SA on the go a great experience. Well done. Thank you!.BM1962Version: 2.0

Not as goodNew app version is not as good as previous. I liked the previous version - more like a magazine..PaperbuoyVersion: 2.0

Significant ImprovementsThis update is much more stable with intuitive navigation..PRJLNWVersion: 2.0

Thank youThank you for the text resizing. This is very important for older readers, making the app superior to the printed magazine at last..Malain1956Version: 2.0

FixedMy problem with downloading (see other reviews) has disappeared. I am delighted. Sci.Am. And Nat.Geog. are wonderful..JefmarVersion: 1.3

IOS8As a loyal subscriber to SA for at least 40 years I am very disappointed that they haven't yet updated the iPad app to be compatible with iOS 8..ColrosVersion: 1.2.1

Ios8 is out. Surprise!Please fix your app..Brooksie18Version: 1.2.1

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Scientific American Negative Reviews

This app is difficult to manageIt is very difficult to manage or synch up ones subscriptions with this app. Throughout the year I am inundated with offers for new subscriptions from Scientific American, The main magazine, Physics, Mind, combination bundles, etc... Managing the that is a nightmare. If I want to add I need to go to the website and it is not reflected in the app. If I had an earlier subscription to one mag it does not reflect in the app and I cant get to it without a laborious process of linking accounts. Is there anyone I can talk too?? Forget get it! Send off an email and get a response next day... the start over again. When I am able to get things working within two months something breaks and the app refuses to download,, again!! The app looks good and when it works it is great.. but the only thing it is really good at is trying to charge me full price for each issue of a magazine. You are more trouble than you are worth. I am letting my subscriptions lapse. If I can see your magazine through some bundling service like Apple, that will be the way it goes... At least their service doesn’t break every two months and is designed to be easy to manage!! PS. I cant even post this without giving the app a stupid nickname!!!.Really Done With ItVersion: 2.2

Worse Again and AgainOnce again I had to re-authorize which is not a smooth process. When I complained last time I was told they want you to reauthorize every thirty days. These people are really greedy, obnoxious idiots. Review September 2019. Password lost again. Cannnot restore. These guys are true incompetent morons. They are able to charge my credit card but not actually able to deliver what I paid for. They seem to have fixed the disappearing password problem. After a week or two and several tries I eas able to get back in. The interface still seems less smooth than it could be. Even Newer Review Restore does not work. They should change the name to “Incompetent American” New review: They supposedly made it better. Not really. It worked for a few months and then lost my subscription. It still won’t hold the password and won’t restore. Some of the issues I can read and others want me to subscribe. The way you view the content when it does work is strange and irritating. They will not respond to requests for help. They have my $99 and I have an app that does not work. I do at least get the paper version. Old review: Irritating and unusable. If it was free it would be a waste of time. Get the paper version. Hard to believe how bad it is..S in AustinVersion: 2.0.4

Don't subscribe to Sci Am through AppleThe Scientific American app is great. But you should not subscribe through Apple. You should only subscribe through the Scientfic American we site. The reason is that subscribing through the web site gives you access to Sci Am on all platforms, including the IOS app, but not the other way around. If you subscribe through Apple, your subscription is not recognized on the web site, and you cannot access the huge amount of additional timely material that they provide there. This restriction makes no sense, because both subscriptions are the same price. But you get so much more by subscribing on the web site. This is not made clear in the app store description. Very frustrating, and not something I would expect from Scientific American..DrjeffersonVersion: 2.0.4

Who took the since out of Scientific MagazineBeen reading SA since around 1975. It was this magazine that inspired me to create and learn. Now, the publication is almost exclusively about global warming and how horrible western civilization is. This is constant and a large portion of EVERY issue If I wanted confirmation bias on left wing politics, I would subscribe to Time magazine. Other tha pure science, the only way to solve global warming is through population reduction. This is a difficult task as all humans have rights. Pointing fingers a people like a bunch of snowflakes and support presidential candidates is not what the publication used to be about. No one is going to inspired to be an engineer or scientist reading SA. Unless you think that taking an environmental studies class makes you a scientist. Ahhh, the end of an era. My subscription will not be renewed..MbarnickVersion: 2.2

Update loses saved articlesI just updated the old app to the new updated app and all of my Scientific American saved articles are missing. I can see the magazine editions, but the saved articles that I have been collecting for years are gone. I tried reporting a problem to apple, but they refer me to the scientific american website which does not address this issue. I have emailed the scientific american support team, three times, only to have them refer me back to the scientific american website each time which, of course, does not address this issue. I cannot seem to get anyone to address this. So if you update to this latest version, be prepared to lose your saved articles..--mapster--Version: 6.0

Horrendous app - actually stopped reading the magWow. This app was designed in the year 2021? Let me share all the things wrong with it: 1) It repeatedly fails to recognize that you have a paid subscription. Footnote - why am I getting emails asking to subscribe when I already subscribed? 2) Issues must be downloaded, which takes forever. Who does this in today’s world? Go visit The Atlantic, The Economist or any other of a number of great apps. 3) Font size - for an aging demographic, your base font size is entirely too small. This is the only app with which I have issues. You also can’t scale the font size. 4) Speed - loading speed is horrible and navigation speed isn’t much better. 5) Navigation - Articles are listed by title, which often gives no hint of what it’s about. You need to include a brief summary and/or categorize better. I was so excited to get this digital subscription - and I subscribe and read a lot of them out there - but this one needs to be completely redone..ScottH409Version: 2.4

This app blowsThe magazine is full of good content, and that’s what you get with a mag subscription. It’s also what you get with the app- the magazines you’ve already gotten in the mail. What you don’t get in the app is all the other published material on the Scientific American website. For that- you have to go to the website on your phone, and sign in. So, if you have to go to the website and sign in anyway, isn’t it redundant to even have the app? The answer is yes. Isn’t it also redundant to have an app that ONLY shows you what’s in the magazines you’ve already received? The answer is, once again, yes. A good app should negate the need for users to go to a different app- their browser- and log in to your website. And just think of all that valuable user data you’re leaving on the table by making them go to Chrome instead of your app! Abominable. Back to the drawing board dudes. Or if you outsourced, time to get a new development agency..Jhub91Version: 2.0.3

Stars Subtracted for Political BiasI read science news, presumably because it is peer-reviewed in order to make it as objective as possible. We get enough ideological brainwashing everywhere else. Long story short, I downloaded this app out of curiosity and the first article was a highly politicized opinion piece masquerading as a scientific article. My suggestion is, if you all are not peer-reviewing for demogoguery, I highly recommend you begin. If you do have a peer-review process, perhaps considering hiring different, more objective reviewers. If I wanted propaganda I'd go to MSNBC or the Daily Wire..Mark ZabillaVersion: 6.0

Great content, frustrating appI always enjoy the content of SA, and I liked the features of being able to download issues for offline use. I had about 60 hours of flying ahead so I said, hey why not subscribe and download some backlogs. So I downloaded 8 or so issues, ready to kill some time. I get on the plane and get on the app and my issues are gone.. I’m told they were automatically deleted to save space. I check my storage, had 9 or so GB of space left. Feel like a chump that wasted his money big time..JdawgnicknameVersion: 2.0.3

What is this interfaceI’m a subscriber but it seems like all this app does is try and sell me new things. As for articles, I see one list of the same articles over and over. Scientists aren’t known for their aesthetics but, come on. I’m really in your corner. You can do this. Hire a designer or something. This app is a work in progress. I’ll keep using a PC until you can figure out how to deliver text over mobile. I’m sure you can ask somebody..SmpaudioVersion: 2.4

Forgets loginsIf you can get the content to display the app can work. One problem is that it always forgets my login information so I have to look it up every time I use the app. Another is that even for downloaded issues there are some articles that are not available, and I am told to"check the network". Of course the network is fine. Fortunately I continue to receive the printed version, or I would be out of luck..Gtd12345Version: 2.0.2

InfuriatingYour App is infuriating. It refuses to accept my sign-in in my iPad until I have made a general sign-in on my laptop computer. Additionally, every few weeks, the downloaded copies in your App on my iPad “evaporate” and I have to go through the whole download process again. INFURIATING! Why don’t you try using the Economist magazine’s App for a few months? I have used it for years without one single problem. Maybe you could learn something from them about how to construct a user-friendly App..JohnEscaMVersion: 2.2

A marginal appThe app lets me download and read each issue of Scientific American, which is its core purpose. But each month when a new issue comes out it tells me that I need to buy it before I can download it. Then after I log out and then log back into the very same account it’s willing to let me download the next issue in my subscription. Why can’t it just let me get the issue without the extra work? Or even better, automatically download it..GribbleFlotzVersion: 2.0.2

Can’t Save ArticlesI have found the archived article I would like to read later and have attempted to save it under “Saved”. Not possible. There is no way to do that as far as I can see. Not only that but now that I have the article I’d like to save in front of me I can’t get rid of it to go back to the search bar. The only way I can back to the search bar is to dismiss the app and start again. Doesn’t help me much though since I can’t save the article anyway. Not a useful app really..Out4awalkVersion: 2.4

App lacks supportVery bad app. No dark mode. No bookmarking. Since os last update latest news do not refresh. Articles are great though..^*|*|*|*|*|*^Version: 2.4

Terrible appMakes it difficult to read more than one magazine at a time. Is always flashing the price of magazines and articles at you even if you are a subscriber and have paid for full access. Does not seem to have any concept of how to build a properly searchable archive function. A Scientific American employee actually informed me that the best way to do a keyword search of articles in their historic archive was to -leave the app- and do my search over the internet. The Scientific American line of magazines is great; too bad their terrible app makes it so difficult to read and to search them. You would think they could just follow the lead of what so many digital newspapers and magazines already do so well..R lowethVersion: 2.2

The app is terribleI have to jump through so many hoops in order to sometimes see my magazines. Horrible app.ClaytellVersion: 2.1

No way to mark stories or magazines as “finished”If you like reading magazines in random order there’s no way to mark an article as finished. I guess they expect you to make a list on notepad or something? Really frustrating! And, if you get a new iPad, any system based on downloading disappears because the app rests. Please - make this useable!! Scientific American is such an iconic publication, why isn’t the app as good as the content??.David 164678Version: 2.0.3

DON’T BUY THIS SUBSCRIPTIONDiscovered that the kids were interested in the contents of SA during a trip to the dentist. Bought a subscription in July, 2018. Immediately got access to that edition online (via app). Months later, realised I didn’t get a single printed copy yet and got in touch (via email and phone). Was told their records say my subscription started on October 2018!!! We’re still in September 2018, by the way. Now, the app has blocked my access to July and August editions. I had access to them up until a few weeks ago. BAD APP, BAD SERVICE, TOTALLY INCOMPETENT PEOPLE RUNNING THIS OPERATION. SAVE YOURSELF FROM HEADACHES. THIS SERVICE DOESN’T DESERVE YOUR MONEY!.CrishanoVersion: 2.0.3

PoorI have to reload the library and download my purchase each time I open the App. A real, pane..WRHarVersion: 2.0.2

App needs improvmentIts such a great magazin and i subscribe for years, but its a pain to download your subscription on the app. as already stated from others . i ALWAYS have to lock in again to get my issue. They should learn from NG . Their app is just awesome!.A mamaVersion: 2.0.2

But, I DID buy it, really . . .The app has been a constant battle to convince I do have a subscription... sigh..EuphagiaVersion: 2.0.2

Very poor app for a science magazine!I cannot access the issues I have subscribed for. It prompts me to BUY these issues. A ripoff. Disgraceful for a magazine that promotes technology..Rob649Version: 2.0.2

A spreader of Political Correctness masquerading as an objective, scientific magazineSadly, things have gone downhill at SA in the last few years. Their recent decision to support a political candidate in the USA election is yet an other example of how they abandoned objectivity and scientific neutrality for left wing propaganda. Just looking at the list of authors in the September 2020 edition indicates how science has been diluted away from the magazine. Many of the authors are left wing journalists, without a "lick" of scientific background or objectivity to their name. The theme-of-the-month is systemic racism everywhere you look (or don't look), with the evil caucasians guilty from the word "go" for all that is wrong in the universe. I will NOT be renewing my subscription to this rag and I suggest you think twice bwfore wasting your money here..QgexhbcejceVersion: 2.2

CanI love SciAm, but I have spent hours trying to sign in and can't (I'm a digital subscriber, I know I have my login info correct but it keeps saying "authentication failed"). I emailed support the other day and no response yet. If I get a response and I can sign in I will change my rating. Has anyone else had this issue? Any ideas? UPDATE: Almost a MONTH and STILL no response from customer service, what is going on!?.SciencegemmVersion: 1.0

No Financial incentive to purchaseWhy would I honestly spend $35 on a digital only subscription when I can get a print/digital subscription for basically the same price. I can't find an answer that justifies that enormous act of stupidity..LongderaVersion: 1.0

Where are the magazines?I can not access my paid up subscription. App just asks if I want to subscribe. Did that!.Jimmp100Version: 2.0.1

Great magazine, terrible browserDifficult to navigate, unintuitive menus, Incomplete and rudimentary search tools, unintuitive navigation. Spoils the pleasure of reading great articles.PapaLoupVersion: 2.0.1

Great magazine, terrible app!I have subscribed to Scientific American for decades. When I bought an iPad I was delighted to find there was an app by which I could get an electronic version of the magazine. My first disappointment came when I found out I had to receive both the hard copy and the electronic version. As it turns out, that was not such a bad thing! Although I'm logged into the app, and my subscription is paid in full, every couple of month, when a new issue comes out, I find that the app it telling me I have to purchase it! I have addressed this problem with the publishers more times than I can count! The app is virtually useless! So when I travel I'm still finding that I have to carry my hard copy. I sure wish they'd address and fix this problem!.Brent250Version: 2.0.1

Pathetic ServiceDoes not run at all on iPhone or iPad with all current versions verified. All logs sent to support but for 2 weeks they are still not interested in providing any customer service. Love the print magazine, but for one that professes to be so technically knowledgeable and can't fix a simple logon issue... This can only be described as intentionally neglectful..RPL v3_0Version: 2.0.1

I can't even get into it! There is a huge glitch somewhere!I've been going around and around trying to figure out how to get my downloaded issues back... Incredibly frustrating!!.IpiotrowiczVersion: 2.0

An update should bring more value to readersThis latest update for tablet app clearly doesn't. All the interactive features are gone. The resolution is lower on iPad Pro. The images are embedded awkwardly. An unpleasant reading experience overall. This used to be a great app. Please fix these issues which clearly everyone is complaining about. Otherwise you will lose many subscribers, me included. Some feedback from SA will be appreciated. Show us that you care please!!.AlphaVersion: 2.0

Upgrade failSince the last upgrade I've lost access to my subscription. There is no way to restore purchased issues, and it's asking me to log in, I never set up a user profile before the upgrade. I don't even see an option to cancel my subscription. This is sad, such great content ruined by a crap app..CaptainmorbidVersion: 2.0

Please bring back previous versionsAs some of the other reviewers have said, this app captured the essence of the experience of reading the magazine. The integration of graphics and text worked wonderfully. The current experience is that of reading a Word file with a couple of .jpg images attached. Was this version test marketed with long-time readers? Please give back to us the experience you have faithfully provided!.Matheson111Version: 2.0

Huge disappointmentAs the title says. Every cool feature of the app is gone, every picture and info box is crappy, and the newly added features are honestly not very helpful, maybe except the text size control. In conclusion, the new version makes it seem like this is some very low quality magazine where the readers are wondering if the papers are solid. Have no I dea why they posted this update....Bill0235Version: 2.0

Garbage since the last updateThe new update is garbage. The fantastic quality is gone. This used to be the best magazine in tablet format. Now it is no better than reading it on the web. Not worth the money for the subscription anymore..IamlacticburnVersion: 2.0

IOS 8 fixed but still buggyHaving trouble scrolling up on articles. I can scroll up and get it to bounce down a bit. Sometimes I have to hold my finger on the screen to prevent it from popping back to the top. Most of the time instead of scrolling down it changes to the previous or next article instead. I have to drag my finger exactly vertical or it changes article. Very frustrating. It went from unusable to barely useable..BCReasonVersion: 1.3

Scientific American iPad edition is fraudDon't buy this app! Purchases made on this app are not honored! After 3 months of use the year subscription that I made would only permit me to download the cover page of new months volumes. Any time I went past the cover, the app crashed, giving me a message to restart the app or log in to the scientific American web site. If scientific American wants me to buy the magazine from their website, then they should at least honor the subscription we take through the App Store till the subscription runs out. Buying this app is a rip off!.4steamboatsVersion: 1.3

Not compatible with iOS 8...App will not allow issues to be downloaded, then crashes..RpmddsVersion: 1.2.1

Doesn't work on iOS 8All of my previous issues were lost after upgrade to iOS 8! Tried to redownload but the app doesn't allow. Please fix asap!.AtahdhdVersion: 1.2.1

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