Paramount+ Customer ServiceCBS Interactive

Paramount+ Customer Service

Welcome to A Mountain of Entertainment. Stream tens of thousands of full episodes—including favorites from CBS, Nickelodeon, Nick Jr., Comedy Central, BET, MTV and Smithsonian Channel—plus exclusive shows, brand-new originals, and live sporting events like UEFA Champions League and the NFL on CBS, when you subscribe to Paramount+.

- Watch full episodes on demand from hit series like Survivor, NCIS, SpongeBob SquarePants, Ink Master and more! (Plus, it’s all ad-free with the Premium plan.*)
- Obsess over originals. Watch subscriber-only originals such as Halo, Star Trek: Picard, 1883, iCarly, SEAL Team, and The Good Fight.
- Make every night a movie night with blockbuster hits and fan-favorite films from Paramount Pictures, MGM and more.
- Access 24/7 live streams with around-the-clock news coverage on CBS News, scores + highlights on CBS Sports HQ and entertainment news on ET Live, plus 20 live channels of curated favorites.
- Create up to 6 individual profiles for each member of your household. Have kids? Use our Kids Mode profile feature.
- Watch live sports like NFL on CBS & UEFA Champions League.
- Save your faves with our watchlist feature, My List.
- Stream your local, live CBS station (Premium plan only).
- Catch the best in live events including NCAA March Madness, The Masters Tournament, The GRAMMYs and more (Premium plan only).
- Download and watch offline* (Premium plan only).
- Stream even MORE originals, movies & sports when you get the Paramount+ with SHOWTIME bundle.

Try Paramount+ FREE now. After your trial, it’s only $4.99/month or $49.99/year for the Essential plan, or $9.99/month or $99.99/year for the ad-free Premium plan.*

Download the app now to get started.

*Live TV includes commercials and select shows have promotional interruptions. Downloaded content is accessible for earlier of 30 days from date of download or 48 hours from start of playback. Content availability subject to change. Please note use of the Paramount+ app is limited to the United States. Paramount+ promotional offers for new subscribers only. Live TV subject to availability. Prices shown are in U.S. dollars. Other restrictions apply.

Your subscription will automatically renew after any applicable promotional period and your Apple ID account will be charged the subscription price on a recurring basis until you cancel. You can cancel your subscription at any time through your Apple ID account settings. If you cancel your subscription, the cancellation will go into effect at the end of your current subscription period, as applicable. You will have continued access to the Paramount+ Service for the remainder of your paid subscription period.

Please note: This app features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings. Please visit http://www.nielsen.com/digitalprivacy for more information.

Paramount+ Subscription Terms:
https://www.pplus.legal/subscription

Paramount Terms of Use
https://www.pplus.legal/tou

Paramount Privacy Policy:
https://www.pplus.legal/privacy

Cookie Policy:
https://www.pplus.legal/cookies

Paramount+ App Comments & Reviews

Paramount+ Positive Reviews

Love this app!!Srsly the movies that are available on Paramount + are amaaaazing!!!! Some of them, a lot of them premier here and only here & theaters & w COVID etc we haven’t been for years but this app enables you to stay current and experience the new hits at the same time. it’s soooo worth it. This app is soooooo worth it. Taking the family to the movie theater is like 10x’s the price of Paramount +’s monthly cost. This app is so worth it. Has the best new releases and I love that I am able to see these new hit releases and stay in the comfort of our home & best part—- save a ton of $!!!! Aside from the amazing movie selection, and new releases Paramount+ has, their tv show selection is also awesome and makes it well well worth the price. I know it can get to be extremely expensive w paying for cable, and then each additional tv app as well, it adds up, but Paramount + is never an option to get rid of. Everything I need is on Paramount +!! Paramount + is one of the favorites by far!!! Awesome selection across the board. If u haven’t subscribed yet—- try it out!!!!! U will not regret it and it will not be one of the subscriptions that u pay for each month and rarely if ever watch anything on. At Paramount + you will find urself coming bck to watch their selection alllllll the time!!! Plus they are usually running a special for a free month or some deal so u can try it b4 paying the monthly fee n see for urself!!! U will agree, SO SO worth it!!.Version: 14.0.22

Stability on all platformsI love paramount+, i upgraded to no ads, canceled 2 other subscriptions i had with other streaming platforms because it’s on here and updated in seasons and i watch paramount on a lot of devices. but for the life of it, it does not work on playstation 4. i don’t know if this is where i write that review but it NEVER loads. it sits on the screen and glitches between pause and play. i even upgraded my network and got another one for 5G use because i learned that it’s very good for gaming as well and there was a visible notice on my applications and updates running really smooth using my new wifi, but still not on paramount+ so i recognized it probably wasn’t my playstation or wifi. i still give this 5 stars because this is technically an app for specifically apple, but this is for people that watch on more than one device. an account with ads is still okay, i used that time to use the bathroom, get food, etc, but i just like ad free shows and it’s good for the price. most of the ads promote more of their shows as well and i watched some through those ads so they’re not all boring. closed captions is sometimes wrong, sometimes doesn’t line up, but it’s not for all shows, for me, only criminal minds..Version: 14.0.49

Crashing AppI was really excited to have this app when I first got paramount plus several months ago on my phone as it would give me a chance to watch movies and shows when I’m doing work without have to turn on my laptop to watch or plug my laptop into my TV with an HDMI cable if I wasn’t using the main TV that was logged into paramount plus. However, in the last 3 to 4 months, this app has done nothing but crash. I have done everything I can think of from updating the app when it needs to be updated, uninstalling it and reinstalling it, and turning my phone on and off. I have tried looking up solutions on the Internet, but they either weren’t very helpful or I wasn’t able to perform the solutions that other people have said might work. With all of the fixes that have been going on in the updates provided, the one thing that has not been fixedIs the crashing of the app on an iPhone. I can’t watch anything without the app crashing two seconds into a TV show or a movie. I then have to constantly re-open the app and find out where I left off in a TV show or movie because it doesn’t restart where I left off. Oh no it starts me from the very beginning and I have to find out where I left off. With all of the updates that are being done I hope that you take a look at the app crashing because that is the biggest issue I have with this and itd be nice to be able to watch something on my phone without it crashing on me every two seconds..Version: 8.0.40

Crashes, loses spot, makes you watch unnecessary commercialsIf I could give this app 0 stars, I would. When I use this app with Chromecast, it constantly crashes and not only does the app crash, it causes my Chromecast to crash as well. Then when everything comes back up, it doesn’t start your show at the same spot AND makes you watch commercials before it even starts at the wrong spot, then chances are you’re gonna have to fast forward thru a scheduled commercial break and then you’re gonna have to wait for those as well. It’s ridiculous. Such a horrible bug needs to be fixed and be fixed NOW. Then there’s the horrible lack of certain content. If people are paying for this service, ALL of the CBS library should be available. I imagine a lot of people want a CBS service so they can watch shows like The Big Bang Theory. Welp. Sorry. YOU ONLY GET 5 EPISODES. Are you kidding me? One of their most popular shows and you can only watch the last 5 episodes?? Do your fans a favor and give them the content they want instead of asking for more money on top of the money you already ask for the streaming service. Horrible..Version: 4.20.1

Pleasantly Surprised…So we downloaded the app probably about two months ago for Yellowstone and 1883. Caught up on some others and then kind of forgot about it for a couple of weeks. Went back to watch 1883 and nothing would play. Had an error message saying couldn’t stream to our region. Now I live in Hawaii but we are still part of the good old US of A so I didn’t understand the issue. Thought maybe it was just a hiccup, but, nay, it continued. I looked up how to possibly reset and fix it but nothing worked from the FAQ page. I will admit we were a bit frustrated and after reading the reviews I thought we were done with the app. Now at this point you all are wondering why I gave 4 stars and how I was “pleasantly surprised“. I called their customer service and my rep went into the account and reset our account. She told me to wait a couple of hours before I try again and she would also submit a query to the tech department. She had me give her all the info that came up in my account settings page and even the model of my Apple TV. Now it didn’t come up after the two hours or even later that night, but next day, today, it is working beautifully. Mahalo (a proper Hawaiian thank you) Paramount+ for the great shows and the excellent customer service!.Version: 8.0.47

Coding is good….but…The coding for the app is good on all of the platforms (iOS, ipad os and tvOS). The app is stable, video streams are stable, no buffering, and audio and video are always in sync. But when you pay for a service, I think it’s also important to comment on the purchased content. What frustrates me about Paramount (Viacom, CBS, or whatever it’s called these days) os that the company has a very fractured licensing, and distribution model across all of its brands. As an example, when CBS All Access merged into Paramount+ the news releases said the parent company (again, whatever name it goes by these days) was bringing all of the brands under one hood (i.e. Comedy Central, MTV, Nickelodeon, etc…) Then there is the Viacom brand VH1. Viacom puts some VH1 content only in the VH1 app and some content in the Paramount+ app. For example, Drag Race All Stars 6 was distributed only on the Paramount+ app but the regular Season 14 is only in the VH1 app. And just this week, Drag Race All Stars 7 was announced and with that announcement the press release said All Stars 7 would only be on Paramount+. This is frustrating for a consumer who is paying for the Paramount+ subscription to figure out between all of the Viacom companies which app has which content. Why does Viacom flip and flop on which app they will release content on?.Version: 8.0.54

It’s good, but improvements can be made.Ok so, I really hate how when my phone can’t connect to the internet “fatal error” pops up. It makes me think that there’s something wrong with my phone. Then it’s annoying when I realize it just cant connect to the internet. It’d be much better for me if it just said “error”. I also don’t enjoy the adds. If there is something on this that I want to watch, I want to watch that. Not the adds. Also, if the thing the adds are showing was something I’d want to watch, I’ll find it. I don’t need and add taking up my time, because I only have so much untill I need to go to sleep. Also, my parents do this thing were they limit screen time. It puts a block on every app. There’s a password that they can put in it so I can do whatever on that app. Whenever my parents do that to this, it freezes on the blue screen. Then I have to exit, and go back in to the app. And finally, I really hate how there isn’t a search bar. It’s annoying to me, because then I have to scroll though A, then B, then C, when I want to find something new. I just think that if there was a search bar, things might be easier. This app isn’t great right now, but if you fix some of these things, I think it would be easier for everyone. Thank you for listening..Version: 14.0.44

Great options, poor qualityI have paramount for my PS4. I’ve had it for a few months now, and it’s just ok. The selection of shows is wonderful, however I have an issue with a very specific glitch. Throughout certain shows, the dialogue will go back 5 seconds and repeat itself. The show keeps rolling with the now delayed dialogue. It eventually skips over the forward dialogue causing you to miss some of what was being said in your show. It’s a constant throughout the show and it does get very annoying. Also, it’s plagued with commercials which also are delayed. The advertisement countdown comes on at the top left of the screen randomly, but it doesn’t go to commercial break. It just has an advertisement countdown while your watching your show. At the end of that countdown, then it goes to commercial. Something else that’s strange, is that for the first two or three months of having this app, I only had a commercial at the beginning of the show, and then no more. Now, it’s full of ads. I understand some ads and I’m fine with that, but Jesus Christ. They are long commercial breaks and there are multiple throughout the show. Like I said, it’s not horrible. It just has some glitches. I’m sure they will be worked out in the future..Version: 8.0.22

I AM IN MY GLORY.....!Since yesterday, when I discovered this app...I have watched, back to back a TV SERIES that I had resigned myself to miss. It’s happened before; if I cannot afford it...it’s not for me. Dispute intense regret, I waved good bye to the ad on my ipad. When I saw the ad and went further into it, I was amazed. No kidding....at 67, I’m still a child of the universe and STAR TREK arriving in my life in 1966, was a “me’ changer. I literally covered the back of my bedroom door with photos from the TV GUIDE AND ANY I could con from Desilu..I attended the New York CONS! There is way more to this story, but that’s not for here. HERE, I will sing the praises of finding EVERY STAR TREK MOVIE, SHOW, TRAILERS and something called STAR TREK SHORTS. Short, wonderful pieces that bring you back to your (mine,too) first stunned, breathless moments when your realization that there COULD be something better for the Human race. If you are a TREKKIE, TREKKER, OR just watch for fun...you understand. The 100,000 of fans are not just good luck....we understand. If YOU DON’T understand; here is where you will! Oh, there are a ton of other shows I intend to ‘exploit’ when I need a break from the Federation....come and see!.Version: 7.3.10

Not up to standardsWhat goes through my mind every time I open this app for ios, or the TV version (LG) is that the folks who designed this app tech never watched Netflix. After many years, Netflix got it right and these guys (Paramount) somehow thought it was a good idea to start from scratch. It’s a very heavy app, so your network speed needs to be stellar at all times or it will buffer every few seconds (Netflix circa 2017). It doesn’t remember shows in a series that you’ve already watched, so if you forget which one you are on, you have to scroll through all of them and guess. It does sort of remember the one you were watching last only on the main screen of the show, but when you click Episodes, you always start at season 1, episode 1 even if the last episode you watched was season 6, episode 24 (again, the developers never watched netflix apparently). However, since they removed all of their shows from other streaming networks, if you like Star Trek or Frazier, you have no choice but to deal with it (and pay for it, of course). Very substandard in the most basic things, but I’m sure they will eventually get it right and make the app experience as enjoyable as the the content..Version: 14.0.26

Frustrating to useI had hoped that with the conversion from CBS to Paramount Plus, we would get a redesigned app. I am disappointed that it didn’t turn out that way. I would recommend this service a lot more if there were a couple more features. First it needs a watchlist feature. I cannot stand having to browse for the show that I want to watch every single time instead of going to one place that has all the shows I have earmarked to watch. Also, downloads need to be fixed. And no it is not my device nor my internet connection. This is the only app where after 2 days, anything downloaded pops up with an error message when I try to play it. Supposed to be available for 30 days but really ends up being 2. I am aware that once you start to watch an episode you have a certain amount of time to finish watching before it expires. That is not what I’m referring to. Again, I do not have issues with any other streaming service’s app with downloading and watching episodes later. I live in an area where I don’t have access to at-home internet so this is a very important issue to me. I would use and recommend this app a lot more if these issues were fixed/ added.Version: 8.0.0

Love it but can you change one thingI really love paramount + because it has all kinds of shows and movies I can’t watch anywhere else but the only thing I would change is how it is when you just press the home button. You know how apps like Netflix or Disney + have it where when you go to the Home Screen and other apps it will have the little screen in a corner that is still playing the show/movie even if your not in the app that provides the show or movie? That’s what I want for paramount +. It would make things a lot easier for when say I have to look something up or something like that. I don’t want to have to get off of the show to do something small while I’m super invested in what’s happening. I really hope you take this suggestion and put it in your next update. ❤️❤️❤️ Also I have never had any of the problems so many people are complaining like idiots about. Whenever I watch paramount + on tv or on my phone, I have no problems at all. The most problems I had with it was that it skips a couple of seconds into a new episode..Version: 8.0.22

This is a awesome streaming serviceI love this, streaming service it, has some very amazing shows that, I like and, movies like Star Trek and, more and this, show has some of, my shows that, I watched when I was little which is, amazing and, I think this, streaming service is, so sweet because I get to, watch some of the, shows and, movies that, I really wanna watch on here like Star Trek and, even ICarly too, which is, also another thing that, I always have energy to, watch with its, reboot and, original series because that, show is, so awesome so I love this, streaming service! and, also I also wanted this app because I wanted to, watch the, new ICarly revival so I don’t miss it, because I love ICarly and this, app made me watch all the, other awesome movies and, shows on here because some of them, were from when I was little and there, were some that, I was very interested in, watching that I have not seen too that, I get to, love too, like Star Trek ICarly and it’s, seasons and, revival Paw Patrol and, more which is, amazing too, So I think this is a, nice streaming service..Version: 8.1.14

Good, but with a few problems...So, Paramount+ is amazing and has a lot of good content. Probably my second favorite streaming service other then Peacock because well... Battlestar Galactica. But that doesn’t mean Paramount+ has problems, of course, and I believe I’d like to point out two (this may be outdated soon since they’re updating the app a lot) in which my first problem is probably the fact that their is no Squidward or basically more Spongebob characters that could be profile pictures. Squidward is my favorite character and I wish he was an available profile picture. If you also added more Spongebob profile pictures in general then it would probably be more enjoyable for Spongebob fans that don’t just want Spongebob and Patrick. My second reason is that they actually removed a Spongebob episode (we’re still on the topic of Spongebob xp) called Mid Life Crustacean. Of course, this isn’t a real problem since Prime still has the episode but I still find it a bit weird that you removed it. Honestly, this app is amazing and I give it a solid four until my second review comes in. Thank you for noticing!.Version: 8.0.2

Bring Back CBS All AccessI downloaded the Paramount+ app when CBS All Access disappeared because all my favorite shows were on CBS. Also, the ad-free streaming was one of the things I really liked about CBS. I can still get all my shows & no-ad streaming on your app, but am constantly getting “fatal error” messages & having to start over when the episodes or shows change. When I opened the app to send a review, I was amazed to see that complaints about the app crashing began 3 years ago. Really? In 3 years, the problem hasn’t been fixed? I have several ad-free streaming apps on my iPad that allow problem-free streaming &, even if it means losing my shows on Paramount+, I don’t intend to continue to pay for a faulty app. So, fix the problem soon or I’m gone! This is no way to run s streaming service & the fact that I don’t have problems like this with my other streaming apps tells me the problems can be solved, so what’s holding you back? Can’t believe you aren’t losing customers due to poor performance. One more thing: don’t tell me to turn off my iPad & reboot it or to reinstall the app; I’ve already done that & it doesn’t solve anything!.Version: 8.0.42

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