Paramount+ Customer Service

Paramount+ Positive Reviews

Love this app!!Srsly the movies that are available on Paramount + are amaaaazing!!!! Some of them, a lot of them premier here and only here & theaters & w COVID etc we haven’t been for years but this app enables you to stay current and experience the new hits at the same time. it’s soooo worth it. This app is soooooo worth it. Taking the family to the movie theater is like 10x’s the price of Paramount +’s monthly cost. This app is so worth it. Has the best new releases and I love that I am able to see these new hit releases and stay in the comfort of our home & best part—- save a ton of $!!!! Aside from the amazing movie selection, and new releases Paramount+ has, their tv show selection is also awesome and makes it well well worth the price. I know it can get to be extremely expensive w paying for cable, and then each additional tv app as well, it adds up, but Paramount + is never an option to get rid of. Everything I need is on Paramount +!! Paramount + is one of the favorites by far!!! Awesome selection across the board. If u haven’t subscribed yet—- try it out!!!!! U will not regret it and it will not be one of the subscriptions that u pay for each month and rarely if ever watch anything on. At Paramount + you will find urself coming bck to watch their selection alllllll the time!!! Plus they are usually running a special for a free month or some deal so u can try it b4 paying the monthly fee n see for urself!!! U will agree, SO SO worth it!!.Sassy4mpVersion: 14.0.22

Stability on all platformsI love paramount+, i upgraded to no ads, canceled 2 other subscriptions i had with other streaming platforms because it’s on here and updated in seasons and i watch paramount on a lot of devices. but for the life of it, it does not work on playstation 4. i don’t know if this is where i write that review but it NEVER loads. it sits on the screen and glitches between pause and play. i even upgraded my network and got another one for 5G use because i learned that it’s very good for gaming as well and there was a visible notice on my applications and updates running really smooth using my new wifi, but still not on paramount+ so i recognized it probably wasn’t my playstation or wifi. i still give this 5 stars because this is technically an app for specifically apple, but this is for people that watch on more than one device. an account with ads is still okay, i used that time to use the bathroom, get food, etc, but i just like ad free shows and it’s good for the price. most of the ads promote more of their shows as well and i watched some through those ads so they’re not all boring. closed captions is sometimes wrong, sometimes doesn’t line up, but it’s not for all shows, for me, only criminal minds..Parent of schoologyVersion: 14.0.49

Crashing AppI was really excited to have this app when I first got paramount plus several months ago on my phone as it would give me a chance to watch movies and shows when I’m doing work without have to turn on my laptop to watch or plug my laptop into my TV with an HDMI cable if I wasn’t using the main TV that was logged into paramount plus. However, in the last 3 to 4 months, this app has done nothing but crash. I have done everything I can think of from updating the app when it needs to be updated, uninstalling it and reinstalling it, and turning my phone on and off. I have tried looking up solutions on the Internet, but they either weren’t very helpful or I wasn’t able to perform the solutions that other people have said might work. With all of the fixes that have been going on in the updates provided, the one thing that has not been fixedIs the crashing of the app on an iPhone. I can’t watch anything without the app crashing two seconds into a TV show or a movie. I then have to constantly re-open the app and find out where I left off in a TV show or movie because it doesn’t restart where I left off. Oh no it starts me from the very beginning and I have to find out where I left off. With all of the updates that are being done I hope that you take a look at the app crashing because that is the biggest issue I have with this and itd be nice to be able to watch something on my phone without it crashing on me every two seconds..FamilyTunes4400Version: 8.0.40

Crashes, loses spot, makes you watch unnecessary commercialsIf I could give this app 0 stars, I would. When I use this app with Chromecast, it constantly crashes and not only does the app crash, it causes my Chromecast to crash as well. Then when everything comes back up, it doesn’t start your show at the same spot AND makes you watch commercials before it even starts at the wrong spot, then chances are you’re gonna have to fast forward thru a scheduled commercial break and then you’re gonna have to wait for those as well. It’s ridiculous. Such a horrible bug needs to be fixed and be fixed NOW. Then there’s the horrible lack of certain content. If people are paying for this service, ALL of the CBS library should be available. I imagine a lot of people want a CBS service so they can watch shows like The Big Bang Theory. Welp. Sorry. YOU ONLY GET 5 EPISODES. Are you kidding me? One of their most popular shows and you can only watch the last 5 episodes?? Do your fans a favor and give them the content they want instead of asking for more money on top of the money you already ask for the streaming service. Horrible..Ridge.townsendVersion: 4.20.1

Pleasantly Surprised…So we downloaded the app probably about two months ago for Yellowstone and 1883. Caught up on some others and then kind of forgot about it for a couple of weeks. Went back to watch 1883 and nothing would play. Had an error message saying couldn’t stream to our region. Now I live in Hawaii but we are still part of the good old US of A so I didn’t understand the issue. Thought maybe it was just a hiccup, but, nay, it continued. I looked up how to possibly reset and fix it but nothing worked from the FAQ page. I will admit we were a bit frustrated and after reading the reviews I thought we were done with the app. Now at this point you all are wondering why I gave 4 stars and how I was “pleasantly surprised“. I called their customer service and my rep went into the account and reset our account. She told me to wait a couple of hours before I try again and she would also submit a query to the tech department. She had me give her all the info that came up in my account settings page and even the model of my Apple TV. Now it didn’t come up after the two hours or even later that night, but next day, today, it is working beautifully. Mahalo (a proper Hawaiian thank you) Paramount+ for the great shows and the excellent customer service!.Goofygirl1972Version: 8.0.47

Coding is good….but…The coding for the app is good on all of the platforms (iOS, ipad os and tvOS). The app is stable, video streams are stable, no buffering, and audio and video are always in sync. But when you pay for a service, I think it’s also important to comment on the purchased content. What frustrates me about Paramount (Viacom, CBS, or whatever it’s called these days) os that the company has a very fractured licensing, and distribution model across all of its brands. As an example, when CBS All Access merged into Paramount+ the news releases said the parent company (again, whatever name it goes by these days) was bringing all of the brands under one hood (i.e. Comedy Central, MTV, Nickelodeon, etc…) Then there is the Viacom brand VH1. Viacom puts some VH1 content only in the VH1 app and some content in the Paramount+ app. For example, Drag Race All Stars 6 was distributed only on the Paramount+ app but the regular Season 14 is only in the VH1 app. And just this week, Drag Race All Stars 7 was announced and with that announcement the press release said All Stars 7 would only be on Paramount+. This is frustrating for a consumer who is paying for the Paramount+ subscription to figure out between all of the Viacom companies which app has which content. Why does Viacom flip and flop on which app they will release content on?.LipseytVersion: 8.0.54

It’s good, but improvements can be made.Ok so, I really hate how when my phone can’t connect to the internet “fatal error” pops up. It makes me think that there’s something wrong with my phone. Then it’s annoying when I realize it just cant connect to the internet. It’d be much better for me if it just said “error”. I also don’t enjoy the adds. If there is something on this that I want to watch, I want to watch that. Not the adds. Also, if the thing the adds are showing was something I’d want to watch, I’ll find it. I don’t need and add taking up my time, because I only have so much untill I need to go to sleep. Also, my parents do this thing were they limit screen time. It puts a block on every app. There’s a password that they can put in it so I can do whatever on that app. Whenever my parents do that to this, it freezes on the blue screen. Then I have to exit, and go back in to the app. And finally, I really hate how there isn’t a search bar. It’s annoying to me, because then I have to scroll though A, then B, then C, when I want to find something new. I just think that if there was a search bar, things might be easier. This app isn’t great right now, but if you fix some of these things, I think it would be easier for everyone. Thank you for listening..Kylie1799Version: 14.0.44

Great options, poor qualityI have paramount for my PS4. I’ve had it for a few months now, and it’s just ok. The selection of shows is wonderful, however I have an issue with a very specific glitch. Throughout certain shows, the dialogue will go back 5 seconds and repeat itself. The show keeps rolling with the now delayed dialogue. It eventually skips over the forward dialogue causing you to miss some of what was being said in your show. It’s a constant throughout the show and it does get very annoying. Also, it’s plagued with commercials which also are delayed. The advertisement countdown comes on at the top left of the screen randomly, but it doesn’t go to commercial break. It just has an advertisement countdown while your watching your show. At the end of that countdown, then it goes to commercial. Something else that’s strange, is that for the first two or three months of having this app, I only had a commercial at the beginning of the show, and then no more. Now, it’s full of ads. I understand some ads and I’m fine with that, but Jesus Christ. They are long commercial breaks and there are multiple throughout the show. Like I said, it’s not horrible. It just has some glitches. I’m sure they will be worked out in the future..Devin EatmanVersion: 8.0.22

I AM IN MY GLORY.....!Since yesterday, when I discovered this app...I have watched, back to back a TV SERIES that I had resigned myself to miss. It’s happened before; if I cannot afford it...it’s not for me. Dispute intense regret, I waved good bye to the ad on my ipad. When I saw the ad and went further into it, I was amazed. No kidding....at 67, I’m still a child of the universe and STAR TREK arriving in my life in 1966, was a “me’ changer. I literally covered the back of my bedroom door with photos from the TV GUIDE AND ANY I could con from Desilu..I attended the New York CONS! There is way more to this story, but that’s not for here. HERE, I will sing the praises of finding EVERY STAR TREK MOVIE, SHOW, TRAILERS and something called STAR TREK SHORTS. Short, wonderful pieces that bring you back to your (mine,too) first stunned, breathless moments when your realization that there COULD be something better for the Human race. If you are a TREKKIE, TREKKER, OR just watch for fun...you understand. The 100,000 of fans are not just good luck....we understand. If YOU DON’T understand; here is where you will! Oh, there are a ton of other shows I intend to ‘exploit’ when I need a break from the Federation....come and see!.1stCeyeVersion: 7.3.10

Not up to standardsWhat goes through my mind every time I open this app for ios, or the TV version (LG) is that the folks who designed this app tech never watched Netflix. After many years, Netflix got it right and these guys (Paramount) somehow thought it was a good idea to start from scratch. It’s a very heavy app, so your network speed needs to be stellar at all times or it will buffer every few seconds (Netflix circa 2017). It doesn’t remember shows in a series that you’ve already watched, so if you forget which one you are on, you have to scroll through all of them and guess. It does sort of remember the one you were watching last only on the main screen of the show, but when you click Episodes, you always start at season 1, episode 1 even if the last episode you watched was season 6, episode 24 (again, the developers never watched netflix apparently). However, since they removed all of their shows from other streaming networks, if you like Star Trek or Frazier, you have no choice but to deal with it (and pay for it, of course). Very substandard in the most basic things, but I’m sure they will eventually get it right and make the app experience as enjoyable as the the content..TNGMacVersion: 14.0.26

Frustrating to useI had hoped that with the conversion from CBS to Paramount Plus, we would get a redesigned app. I am disappointed that it didn’t turn out that way. I would recommend this service a lot more if there were a couple more features. First it needs a watchlist feature. I cannot stand having to browse for the show that I want to watch every single time instead of going to one place that has all the shows I have earmarked to watch. Also, downloads need to be fixed. And no it is not my device nor my internet connection. This is the only app where after 2 days, anything downloaded pops up with an error message when I try to play it. Supposed to be available for 30 days but really ends up being 2. I am aware that once you start to watch an episode you have a certain amount of time to finish watching before it expires. That is not what I’m referring to. Again, I do not have issues with any other streaming service’s app with downloading and watching episodes later. I live in an area where I don’t have access to at-home internet so this is a very important issue to me. I would use and recommend this app a lot more if these issues were fixed/ added.Kat MonsterVersion: 8.0.0

Love it but can you change one thingI really love paramount + because it has all kinds of shows and movies I can’t watch anywhere else but the only thing I would change is how it is when you just press the home button. You know how apps like Netflix or Disney + have it where when you go to the Home Screen and other apps it will have the little screen in a corner that is still playing the show/movie even if your not in the app that provides the show or movie? That’s what I want for paramount +. It would make things a lot easier for when say I have to look something up or something like that. I don’t want to have to get off of the show to do something small while I’m super invested in what’s happening. I really hope you take this suggestion and put it in your next update. ❤️❤️❤️ Also I have never had any of the problems so many people are complaining like idiots about. Whenever I watch paramount + on tv or on my phone, I have no problems at all. The most problems I had with it was that it skips a couple of seconds into a new episode..Gabby Lucky happy GebbebVersion: 8.0.22

This is a awesome streaming serviceI love this, streaming service it, has some very amazing shows that, I like and, movies like Star Trek and, more and this, show has some of, my shows that, I watched when I was little which is, amazing and, I think this, streaming service is, so sweet because I get to, watch some of the, shows and, movies that, I really wanna watch on here like Star Trek and, even ICarly too, which is, also another thing that, I always have energy to, watch with its, reboot and, original series because that, show is, so awesome so I love this, streaming service! and, also I also wanted this app because I wanted to, watch the, new ICarly revival so I don’t miss it, because I love ICarly and this, app made me watch all the, other awesome movies and, shows on here because some of them, were from when I was little and there, were some that, I was very interested in, watching that I have not seen too that, I get to, love too, like Star Trek ICarly and it’s, seasons and, revival Paw Patrol and, more which is, amazing too, So I think this is a, nice streaming service..Milo SchmiedelVersion: 8.1.14

Good, but with a few problems...So, Paramount+ is amazing and has a lot of good content. Probably my second favorite streaming service other then Peacock because well... Battlestar Galactica. But that doesn’t mean Paramount+ has problems, of course, and I believe I’d like to point out two (this may be outdated soon since they’re updating the app a lot) in which my first problem is probably the fact that their is no Squidward or basically more Spongebob characters that could be profile pictures. Squidward is my favorite character and I wish he was an available profile picture. If you also added more Spongebob profile pictures in general then it would probably be more enjoyable for Spongebob fans that don’t just want Spongebob and Patrick. My second reason is that they actually removed a Spongebob episode (we’re still on the topic of Spongebob xp) called Mid Life Crustacean. Of course, this isn’t a real problem since Prime still has the episode but I still find it a bit weird that you removed it. Honestly, this app is amazing and I give it a solid four until my second review comes in. Thank you for noticing!.Whydoesitmatter.sosoVersion: 8.0.2

Bring Back CBS All AccessI downloaded the Paramount+ app when CBS All Access disappeared because all my favorite shows were on CBS. Also, the ad-free streaming was one of the things I really liked about CBS. I can still get all my shows & no-ad streaming on your app, but am constantly getting “fatal error” messages & having to start over when the episodes or shows change. When I opened the app to send a review, I was amazed to see that complaints about the app crashing began 3 years ago. Really? In 3 years, the problem hasn’t been fixed? I have several ad-free streaming apps on my iPad that allow problem-free streaming &, even if it means losing my shows on Paramount+, I don’t intend to continue to pay for a faulty app. So, fix the problem soon or I’m gone! This is no way to run s streaming service & the fact that I don’t have problems like this with my other streaming apps tells me the problems can be solved, so what’s holding you back? Can’t believe you aren’t losing customers due to poor performance. One more thing: don’t tell me to turn off my iPad & reboot it or to reinstall the app; I’ve already done that & it doesn’t solve anything!.Ajaxon3Version: 8.0.42

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Paramount+ Negative Reviews

Live TV segments issues, can’t save shows, doesn’t remember where left offI’m currently doing the commercial plan free preview. I will cancel very soon for three specific reasons. 1.) Going to live TV and selecting one of the segments glitch — Every single time a black screen flashes and it repeats the last 10 seconds before continuing to the next segment. This makes watching previous live TV segments unwatchable. 2.) The app does not remember where I left off, which means I have to start from the beginning of an episode upon coming back to the app. I’m lucky if I remember where I was, so this is another frustrating dealbreaker. 3.) There are a ton of shows, and some of them you can download, which are the only reasons I’ve ranked this two stars. Problem is, I have to scroll through hundreds of shows every time I want to see what I want to watch, because there is no way to “pin”, or otherwise mark a show as something I want to watch later. It is perplexing that there is no “list” or way to save a show to watch later. You really expect me to scroll for five whole minutes to try to find/remember the show that I wanted to watch last week? Biggest dealbreaker - I almost don’t even want to use for free without this feature. Lastly, there is a section called “Keep Watching”, but the shows don’t end up there if you don’t watch enough of them, so quickly opening a show to get it to save there as a hack doesn’t work..ThijsdeckerVersion: 8.0.12

Worst appI’ve had this app/service over a year and I feel like it has not improved one bit. I don’t know how anyone can rate this app above 3 stars with all of its limitations and lack of offerings compared to its competitors. Casting is not good at all, it stops castings and makes you start over from the beginning of what your watching instead of picking up where it stopped. My other complaint is closed captions, I like to use that when watching tv and I have to turn it back on for every episodes, why can’t you remember my preferences. My biggest complaint is downloading, besides the fact that certain shows/movies are available for download and you aren’t allowed to leave the app while downloading and the fact that it takes almost 10 mins to download a episode 😒and the app can’t download more than one episode/movie at a time. It crashes/stops when you try to download more than one thing. SMH. Now to the reason I am writing the app, it took almost one pain staking hour to download shows/movies they were not there the next day when I went to watch them. Why I can’t see the movies I downloaded for offline viewing when I am offline. When I regained access to Wi-Fi I could see my offline shows. I would also like to point out the shows will leave if you don’t watch them, there is no renewing them, you have to complete the pain staking process of trying to download everything all over again..989MSVersion: 14.0.48

Keeps Glitching on my TV possible DivorceI only have 3 shows I watch on Paramount plus. When the commercials come on it freezes and eventually it will tell me “Something went wrong. Please try again later”. When I do try again later and maybe a couple weeks or months later it does the same thing. I haven’t been able to finish Season 4 of FBI and now Season 5 is coming out soon as well as a new season of Seal Team. However, I have found a way to override the glitch by accessing the Paramount + app through my husbands Play Station 5 . There has been a lot of compromise/arguments between who gets the PS5 this past year. I do not want to entertain that any longer especially when Paramount + is supposed to be entertaining me. We only have ONE PS5. Please fix this issue before this ends in a divorce… and I’m not talking about me and my husband.. I’ve tried and tried again so many times and I have exhausted all my trying with you. I hate to have to bring up the D word but I need the same amount of effort I have been putting into Paramount+ reciprocated. Not only have you exhausted my time and effort but also most importantly my money. Please reach out to your local geek squad to get this situation under control before the new seasons come out. 2 stars for good tv shows Minus 3 stars for for not being able to watch them in the family room, compromise/arguments for the PS5, all the trying and money..PS5 GirlVersion: 14.0.32

HORRIBLE TIMES INFINITY.I have never written a review on here before but I felt that it would be a disservice to everyone if I didn’t write one on this app. I would have given this thing 0 stars if it would have let me but of course you can’t. I’m seriously considering calling my bank for fraudulent activity and having them refund me the money for this app because having to pay for this monstrosity of an app is definitely against the law. I tried this on my Apple TV, my iPhone, my iPad. Just a HORRIBLE app. I feel bad for the TV shows that have to rely on this app for ratings because I genuinely could not spend another minute of my life battling with this app to continue my show. Every 5 seconds the sound goes out. I have to press the 10 second back button to get it to work. Then it will go to a commercial in the middle of one of the most intense scenes and when it comes back it’s 5 minutes ahead of where it left off. Then when I try and rewind, I have to watch the ads again and then when I get back to the part I want to watch, it makes me watch the ads AGAIN. Then still will skip some of the scene again so basically I keep missing key parts of the show- on top of seeing some parts 17 times because I have to keep hitting the rewind button to get sound. I genuinely wish that I could get the time I spent messing around with this app back. For sanity reasons mainly. Hours were wasted and thanks to this app I now probably need therapy. DO NOT WASTE YOUR TIME OR MONEY ON THIS..VGueliVersion: 7.2.55

Hello 1970s TV - Simply the Worst ServiceI specifically got Paramount+ so my wife can watch inside the NFL, she’s a fan of Julian Edelman. At this point we missed episode 2 while I was out of town. Now episode 2 is no longer available to watch or download. It seems as son as episode 3 became available episode 2 is no longer available. What other streaming service prevents you from watching previous episodes. Most promote that option so you can use the service you are paying for to watch the shows and episodes you want to watch, when you want to watch them. Now with episode 3, I downloaded episode 3 prior to episode 4 being released. I went to watch episode 3 this evening and ….. wait for it…… it was gone. Even though I downloaded the episode, as soon as episode 4 became available my download was gone and of course the episode was missing from the list of available episodes to watch. I appreciate Paramount+ reminding me of what TV was in 1970 prior to VCRs and then DVRs. You had to watch it when it was on or you didn’t see it. At this point the only option I have it watch the episode when it comes out or forget it. I would not recommend this app to anyone, and would actively tell people to avoid it. Although good content, it is not anywhere near the frustration of trying to use a poorly designed poorly executed service. Looking at all the negative responses, I am not alone in my assessment..RossC99Version: 14.0.40

Hopeful that Paramount will fix it!!I hate to write a bad review but I also hate the fact that I may have to cancel my account. I would have loved for this to be the 5 star review I dreamed it would be but it’s not. Here’s my story; I am a new customer to paramount+. I became a member because they are acquiring all of my favorite shows. I was excited to see the lists of shows they offer and also have the option to download. I use that a lot when I fly. Since getting my account set up, I have had nothing but buffering, fatal errors, and downloads that won’t play. I have sent in tickets through the customer support system in the app with no reply, except for the automated email that they are overwhelmed and will look at it when they can. I’m apparently not the only one having issues. Every issue that pops up says my issue is due to the WiFi or internet that I am using, but that shouldn’t be the case. All of my other streaming accounts work (and I have several). I have used many different devices and WiFi option but nothing helps. I guess my biggest frustration is if you’re going to take exclusive rights to top tv shows, YOU NEED TO HAVE AN APP THAT WORKS. I will end this rant/cry for help. I want this app to be everything I hoped for. Please get it working correctly, if you are reading this Paramount IT. From a hopeful but frustrated customer..Frustrated Subscriber 8906Version: 8.0.44

One of the worst apps I haveI have many streaming apps, some free, some I pay for. Paramount + is a HUGE disappointment!! The Paramount Network streaming app isn’t any better either. Anyways, we were gifted a year of Paramount + and I have to say- if you pay for this service, you must be having a better experience than we are because this app is terrible. When you first open- on the iPhone, iPad Pro, Mac or Apple TV- the screen goes black and stays that way for at least a minute. During playing a show or movie, playback stops, starts, stops, starts, stops. It’s so frustrating. I had thought if this app turned out to be good that we would upgrade the subscription… that will NEVER happen until they fix these issues. So glad we aren’t paying for this crap!!! *My response* to the developers, you cannot be serious with that response… has to be some generic bull crap answer that everyone gets. If the app isn’t working across all the devices, it’s not a user or device issue- it’s an APP ISSUE!!! Y’all need to fix it because I don’t see how in the world you will keep customers this way. Btw, I DID go through all of the trouble shooting info on your web site, tried to contact someone because nothing advised 1. Worked or 2. Applied to my issues. I left a message to speak to someone, but that hasn’t happened and I’m still waiting..LolaneyVersion: 8.0.44

Doesn’t Have Basic FeaturesWe can all pretty much agree Netflix is the standard to uphold with streaming platforms. CBS/Paramount is late to the game so why is it that they don’t even have the basic features you expect with streaming services? There are many other streaming platforms that have managed just fine. You literally had a blue print to follow. You know what is expected. How was this released without a “My List” option or “Favorites”? or how about the ability to click the show you were just watching and seeing an episode list option? You can’t do that. You have to search the show again to get to it. The whole point of streaming was to get away from cable and the commercials. This has more commercials than regular tv that you can’t even fast forward through and once you watch a commercial you can’t fast forward/rewind without it taking you back to the same exact commercials you had already sat through. Heaven forbid you forget and have to watch the same 20minutes again plus more commercials. Why are you putting Paramount commercials on here? We already pay you. You have our business. You don’t even have full seasons of your shows. Many people have complained about all of the above and nothing has been changed. I don’t see how this app was actually approved for release let alone getting complaints for over a year and doing nothing..🐶🦔Version: 8.0.12

Bug cityI don’t know how you say you have 4.5 star rating. I just went & read a bunch to see if this was only me. It’s not. I thought maybe my wifi? It’s not! It’s this trash can of an app. How is cbs now paramount+ have such a garbage app? Netflix, hbo, Apple TV, even the free apps all work great. This app makes me thing somethings wrong with the tv the wifi my remote control every thing. It literally is the worst app I’ve ever used. Please hire someone to fix this. Get a Netflix guy to come in & make it at least navigable. Try to move around to find a show to watch you gotta click like ten times & maybe it will move over one spot. The app freezes every 2 seconds on the good shows that people actually wanna watch. Also why after a season is over it’s gone. Like ncis la you can’t watch any old seasons. Why? You own them! We pay for your shows. Could be the greatest app for streaming but no we got the dollar general guy that made the app. Pay somebody who knows what they are doing to come in for a week have it set up like netflix & done. Can’t be that hard considering every other app can do it! Stg the best shows & movies but they are useless because you can’t watch none of them! Dissatisfied disappointed disgraced embarrassed shameful everything you can tell someone that has greatness but let’s you & themselves down every single minute of the day! Horrible!.Jds21xVersion: 14.0.46

IgnoranceIt’s as if the developers at Paramount+ took the time to go over every good function that NETFLIX and other streaming services have and said, “Nahhhhhh, too mainstream, let’s go the Bethesda route.” 20% of the time the app crashes, 50% of the time the videos loop backwards and replay scenes while the audio continues forward, and the last 30% of the time the apps functionality is completely unreliable. To be more specific, my List doesn’t pop up when opening the app, 7/10 times there’s a “Fatal Error”, theres never an option to skip intros, the “Next Episode” button stoped showing up, pressing 1 of the 3 middle buttons on screen of back 10 seconds, pause/play, and forward 10 seconds doesn’t work, and even when paying the $10 a month for no ads, THEY STILL MANAGE TO SNEAK SOME ADS IN THERE. So, some advice to the developers. Take some time to go over the architecture of the app and figure out if there’s anything log jamming individual functionality. Check to see if any functions repeat unnecessarily and determine whether or not the current functions are appropriately designed. Redesign the UI of the video format so that it is more conducive to touch capabilities. Finally, stop giving ads when people are paying double the amount you ask for, for your lowest subscription option..NobbproVersion: 8.0.47

Glitchy App and Too Many CommercialsI signed up for the Essential Plan because I figured I wouldn’t mind a few commercials. I was wrong. There are so many commercials, cartoon shorts are unwatchable. I’d stand for a commercial break in between the two shorts in one episode, but to break up each 9-11 minute short with 5 commercials as well as a commercial break in between both shorts making up each episode is insane. Not to mention, when AirPlaying, the commercials always make the app crash. Either the screen goes black, or when it comes back to the episode, it won’t play anymore and then you have to restart it, find where you were, and then it makes you watch the commercials again and then it does the same thing. I was also disappointed you couldn’t download videos for offline viewing on the Essential Plan as I fly a lot. So, I figured I have no choice but to upgrade to Premium. After purchasing, it wont let me actually use premium until my month is up with the Essential Plan so I’m stuck with an unusable app because it won’t even let me pay to upgrade until my month is up. Customer support is was completely unhelpful with this as well. Only a few more days to go until I can upgrade finally, but I’m not happy at all with this app. As soon as the Beavis and Butthead season is over, I’m unsubscribing and sticking with HBO Max..Electric eyeVersion: 14.0.30

Weak/Pithy SoftwareUpdate from developer: was told to contact their support for technical assistance. Funny how I have to pay for Paramount+ so I can spend my time trying to resolve an issue that I have never encountered with any other streaming service. Looking to watch YELLOWSTONE? Forget it in Paramount+. Not available. BUT, it is available on the regular Paramount app. Only caveat is that this regular app relies on old technology of one having to have a cable subscription. The more I see how Paramount works the more frustrated I get. I am going to unsubscribe as the whole service is very “loser” friendly, not user friendly. We are a family of four. Three Apple TV’s yet only one plays Paramount Plus. Even when the device playing is shut off, the other two just show wheel of death spinning. Also, if you start a movie before the audio preview starts, it plays over the regular movie causing stupid confusion. Oh, and we subscribed to watch Yellowstone season 4 and well, that is not on the Paramount Plus. It is only in the Paramount app. Thanks Paramount for making the whole process completely worthless. We unsubscribing after free trial period. Not worth the headache. Paramount, get your act together before you go on stage! Pathetic. Maybe you should look at some of the real streaming players before you try to play in the big leagues. One word for Paramount… useless..Alex S.Version: 8.0.47

The Worst Streaming Experience of All PlatformsI’ve used every major streaming platform over the last few years, whether for Live streaming, TV shows, movies, news, etc. and I am wholeheartedly say Paramount+ is the worst streaming experience I’ve had. The app on IPhone and IPad constantly freezes and fails to load. Casting via Chromecast is impossible, particularly for live streamed events, and so far, many of the broadcasts for live events have been of poor quality/presentation when they do happen to work. Paramount+ customer service does a poor job of triaging, mitigating, and solving issues. Their main solution is to “escalate”, meaning that you will never hear back from them and your issue will not get resolved. Their solution is to offer a free month, but who wants to continue with a service that doesn’t allow you to stream what you want to (whether it’s paid or free)? I would highly recommend staying away from this streaming service. CBS Viacom has very obviously spent money to access streaming rights and to create new content, but they have not put much thought into technology, delivery of services, customer experience, and customer service. This service does not have any value to consumers given that most of the time they are not able to stream content in a similar way as other, much better streaming services allow..Sarena1594Version: 8.0.30

Good content with horrendous app performanceHonestly this app has great shows but the app itself is totally unusable on the iPhone. First of all, I paid for the premium membership because it was advertised as letting you download your shows for airplanes, car rides, etc. In reality you get to choose from about 20-25 shows. All of them are either MTV shows like Jersey Shore or kids shows like rug rats... I can honestly say that neither of those genres are for me and in my mind that was misleading advertising. Second, sometimes the app completely denies me from pausing a show. I can skip forward and backward but under no circumstances will it let me pause it. I literally have to close the app to get it to stop playing which can get very aggravating. Third, if you close out of the app to answer a text / call / get your show to pause / any other reason it will crash when you get back to it and put you on an entirely new episode. Hopefully you have incredible memory or else you’ll never find out which episode you were on ever again. Every update solves 1 issue and creates 2 more. I’ve had this app for a few months now and it just gets worse and worse. Other than those issues the Smithsonian Chanel has some good shows that make this app somewhat worth it but to be honest I would never recommend that anyone spend a penny on with this app..FkgggshfifVersion: 8.0.29

Charged for 30-Day Free TrialI recently signed up via my AppleTV for a 30-day trial. Went through all steps and was told I would not be billed for one month. In reviewing my billing statement today, I found that I was actually immediately billed by Apple for this service. Upon contacting Apple for an explanation, the agent asked if I’d ever had the service before. I replied that I had not. The agent then informed me that I’d signed up for a free trial of Paramount+ in 2015. Somewhat surprised, I informed the agent that Paramount+ didn’t exist in 2015, having only launched within the last 4 months. The agent then said Paramount+ has been around for a lot longer than that and, again, that I’d signed up for a free trial nearly 6 years ago. Though the agent could provide me no better explanation, as best I can determine, a CBS All Access free trial from 2015 is what Apple is considering to be my Paramount+ free trial, and although that seems a bit ridiculous (given that it’s a completely different service) had Apple simply disclosed that I was going to be charged rather than indicating every step of the way that I was receiving 30 days free, I would have at least had the ability to make a decision. In this case Apple decided to misinform me and then tell me after the fact that, “of course we charged you based upon a free trial for Paramount+ over 5 years before it existed.” Lame..Iggy V.Version: 8.0.22

FrustratingThis is ridiculous. When the app works it works fine. But it freezes a lot. Then the app needs to be closed to restart. The download should be a true download. Some episodes simply stop and there is not resetting that position. The only thing to do is remove the download and the re-download. Now if I had consistent WiFi, then why would I need to download? It is like the developers have never traveled nor used the other online apps like Prime or Netflix or ITunes. I paid for it. I should be able to download the episode, with error correction, see the episode and then delete it. Simple. But not on this app. When I am on a plane or train and wi-if is spotty, that should not even matter because the episodes are downloaded! And I am traveling overseas now and can’t watch because I am out of the country???? Ridiculous. I downloaded the episodes in the USA, I should be able to watch them overseas. Same as the other apps. CBS, if you want me to pay full price then make Season 2 of Star Trek Discovery on iTunes and I will pay it. But if you want me to use the CBS app and pay you directly at least give me an app that works and works for travel. Not every user is a 20 year old sitting on their mom’s couch. Some of us have jobs, money, choices and are aware of other apps and how this CBS app should function..Transplant37Version: 6.4.1

So disappointedI got this app specifically to continue watching several series not available on any other service. This app is EXTREMELY SLOW just to load. This app SKIPS and is not fluid in transitions between ads and the program. When watching a series in order, it SKIPS EPISODES every single time. It starts the unwatched episodes at 33 minutes in and NOT the BEGINNING. Paramount Plus needs to take a page from Disney+ and Netflix. Those apps load quickly and always give you the option to start at the beginning or resume at the exact place you left off. They are reliable and don’t dump you out of the app for no reason. I wait about 3-5 minutes every time I launch this app for it to load and it’s not because we have a slow connection. We have the fastest speed internet available. The episodes skip ahead 2-5 seconds continuously and then the audio isn’t synced with what is on the screen. Please make this app more robust so that your customers experience will be better and they will continue to keep it. When I am finished with the series I’m watching, I am cancelling my subscription. So disappointed because Paramount+ has several shows that I love but will look elsewhere for something to watch going forward. Got the response from the developers and they told me to sit tight IF the app is updated. IF. REALLY🤗?!?!!?!?!?!!!!!.LeebalouVersion: 14.0.42

Truly TerribleI really hate writing bad reviews, I work in customer service and bad reviews are the worst! However! Because you have to purchase the service to see Picard, and there is no other way, this makes having a terrible service even worse. To create an amazing show, to make it available only if you pay monthly for this service, and then have said service be incredibly slow and glitchy to the point of being practically inoperable is truly a way of showing you care little for your subscribers beyond their money. This is truly the most poorly functioning streaming service I have encountered and I struggle through Prime Tv often. Not only is it incredibly slow, when I watch shows it will get stuck on a commercial loop. It will go to commercial break, go back to the last two seconds before break, then back to a commercial break stopping to try to load for several seconds between each commercial. This will repeat endlessly until I restart completely. At that point, even if I check for updates, turn it of and on again, turn the entire system off and on again, all basic troubleshooting, if you attempt to resume the show it goes strait back into the loop. I am truly frustrated and disappointed and despite my absolute love of all things Picard and Patrick Stewart I will sadly chose to no longer toss money into something that does not work..Bka15Version: 7.2.100

Annoying IssuesSo I love the movies and TV shows that the streaming service offers. But there are three specific issues that really annoy me to the point where I almost can’t watch the app. The first is that when you watch a show and it is added to your “continue watching” queue, if you click on it from the “continue watching” queue it does not allow you to choose the episode you would like to watch. So if you are watching a show late at night and fall asleep and miss a few episodes, you can’t just click on it in your “continue watching” queue. You have to search for the show again and choose it from the search area, because that is the only way you can choose which episode to watch. The second is how often the streaming messes up during ads at the end of episodes. So a lot of times when an episode ends and it plays the ads, once the ads are over it won’t go to the next episode, and gets stuck on just a black screen to where you have to restart the app. Lastly, the subtitles for shows and movies are WAY off. They show about two frames too fast, and if the speaker is talking fast, then the subtitles move so quickly that it is sometimes impossible to read them fast enough to know what is being said..TwaynejordanVersion: 8.0.46

FIX yourselves, P+This platform is worse than HBO Max… (if you know, you know). I’m able to load a show approximately 1 out of 4 tries. Then once it plays a 30 second ad for about 5 seconds; it cuts & goes right to my programming. Cool. It then plays the full episode, with no buffering. THEN… once the episode is over, literally 100% of the time, says connection error & wont play the next episode (auto-play is on), & freezes. Additionally. The FFW/RW features are very poor. Sometimes if you bump the remote/controller, it will crash the platform once you try to cancel the action. Everything is up to date on all devices, & things have yet to improve. I’ve used data, WiFi, hotspot, etc. Zero improvements. & don’t even get me started on trying this app on the Vizio smartTV… I almost destroyed my remote bc I thought it was my remote that wasn’t doing what it was supposed to. Was definitely not my remote. EDIT: OH. It’s latest trick: I have to manually log back in every single time I open the app again 👍🏼 Update after dev response: I’ve troubleshot it a hundred times with no relevant success. Not to mention, your trouble shooting just consists of “close the program, & open it again,” or, “clear your cache.” None of that works. Read the room, Paramount+. Read. The. Room..Rusty ShacklfieldVersion: 8.1.11

Tons of commercials and growing...When I first purchased this app to watch some of our family favorites, it was just ok. Love the shows but then we had to constantly restart the show because it would freeze up (it wasn’t an problem with our internet as our apps worked just fine at the same time). Then oh my goodness with the commercials... it started with three stops per episode at about 60 seconds to show about 2 commercials (I thought not too bad, there’s more on regular cable, part of the reason we got rid of it). Then with each season of the show the commercials increased in quantity (5-6 stops at 90 seconds to 2 minutes each stop) and length and we’re still having problems with the shows just stopping in the middle of an episode. This is getting as bad a cable if not worst because you can’t fast forward through them and your watching. More and more commercials instead of your show. I really would like to keep the app but this is becoming incredibly frustrating. If the commercials were cut back to 2 commercials stops an episode at 30-60 seconds it would be better and I would be more inclined to keep the app as I wouldn't constantly feel like I’m watching a constant stream of commercials instead of the show..AnqtVersion: 8.0.16

Needs work for traveling viewersI know Paramount is just getting started in streaming, but the experience using this app while traveling needs a lot of work. I downloaded shows the night before traveling and on my flight the next day, they had disappeared. I looked at app storage on my phone and saw that it was using 2.5 GB of space, so they were in there, the app just wasn’t showing them to me, even while I was authenticated and could view my profile. To solve, I had to pay for internet access on the flight and force quit the app a few times (all while authenticated in the app) until it reconnected and used internet service to show the list of downloads (even though they were in the app and taking up multiple GB of space). Even then, one of the 5 episodes was corrupt and would not play. For the flight back, I tried to apply what I had learned. I downloaded again the night before, and connected in the app to confirm that the download list would display before I boarded. This went better, but one episode had audio that kept cutting in and out. Needs work. I probably won’t use for travel again until they get a few more versions out. Will likely cancel my subscription for now and decide later if it is worth another try..Lucky ganderVersion: 8.0.24

Horrible!I’m beyond frustrated and angry! For several yrs., I’ve been paying to watch CBS shows and all I get is constantly frozen episodes! It takes 2 hrs SERIOUSLY to watch an hour long show. Every minute, the app freezes and I have to close it and start over. If I try to resume, I have to watch all the commercials and then it freezes again. I’ve been through the whole customer service thing and they just want to blame it on Verizon. I’ve had Verizon to my home. They’ve checked everything and are sure it’s on YOUR end! Why can’t you fix this problem that apparently a ton of other customers are having? You’re the only major network that charges to watch their shows and I can’t even watch them This is disgusting!!! **UPDATE EVEN MORE DISGUSTED I posted my review a week ago and you replied saying the app had been updated and as far as you were concerned, all problems fixed. You asked that I post a new review after I used the new updated app. Well here I am and more annoyed than the first time! You app freezes constantly! I have to close the app, reopen it and start my show over FROM THE BEGINNING including the million commercial! What am I paying for?????? ABC, NBC and FOX don’t charge and their apps work perfect! Please fix this app or I’m done paying. It looks like I’m not alone either so keep your eyes open for a ton of cancellations!!!.Serenity1208Version: 6.4.1

Improvements neededI subscribed to this app to watch 1883. Upon opening the app it is hit and miss if it’ll work. Sometimes it works but most of the time I receive a streaming error. (All other devices in our home work fine). If the app decides to load, maneuvering through the various shows is temperamental. Just when I think I found the show I want to watch and click on it, low and behold the delayed cursor moves over and decides I need to watch a different show. Also, there are waaay too many ads during the shows. For an app, that I pay for each month, you’d think the ads could be lessened. *Edited to add after the developer responded to my above review: 1.) The technical issues seem to be happening with everyone that has the app. I’d say that there is still an infestation of bugs and the developer should try to fix those before pushing the “premium” plan that doesn’t have commercials. 2.) I never said the $4.99 per month that I pay to use the app should negate any and all commercials. I said there were too many commercials. Too frequent. Too long. More than on “television” (as the developer pointed out). My hope would be to see less frequent, and shortened commercials considering this is a PAID APP and not television..LolerlooVersion: 8.0.54

Great content horrible softwareThis app, rather it be the mobile version or the version on my gaming system or fire stick, has many issues and is very behind the industry standards. If I want to rewind partially, I’m not given that option on my t.v. It automatically skips back by 3-8 minutes. Also when I do rewind it forces me to rewatch a commercial even if I hadn’t touched the commercial zone area. It freezes, some times it will just replay commercials over and over even after I’ve completed the commercial time limit. The app runs my phone hot. After commercial break the content picks back up at a random spot you previously seen. There have been multiple that I decided not to even complete the episode because the bugs are too irritating. There have also been occurrences that when I click on content from the main menu, nothing happens, or it’ll display an error. I’ve considered ending my subscription just because these bugs seem consistent and it appears that your organization is more focused on creating engaging content opposed to fixing app errors to create a more user friendly interface. I’d recommend you allocate more efforts there. People are paying for a convenient service. If it’s not convenient , they are sure to locate your content using other platforms for free..HalleMonetVersion: 14.0.49

Buggy, doesn't cast wellI regret that I have to use this app to watch shows that I really like. Older chrome casts cause shows to hang. With a new chrome cast, shows hang on commercials, so your 90 second commercial break turns into a 120 second commercial. The commercials are much louder than the shows. For older shows, commercials get inserted at random places, mid-dialogue, rather than where the original show was clearly intending for a commercial (like a fade out). Edit: this app after over a year is still poor at best. It is still buggy, takes a long time to load anything. If I cast it, it sometimes forgets that it's playing/casting anything, so if I want to pause or stop I have to close and reload the app. Issue occur on both phone and iPad. It forgets what I've watched for some series, so the "continue watching" options are useless. It declares I must go to the app or platform where I created the account to change the account settings, which of course I don't know since it was so long ago. I would love to upgrade my account to get rid of the loud, poorly-inserted commercials, but alas I can't. Anyone who uses other apps like this (HBO Max, Netflix, Prime, Apple+) can see stark discrepancies between those and this apps. If I could watch Star Trek on anything else, I would, and pay more for it..JoerobeVersion: 14.0.32

I made my decision based off of the reviews.So I’m looking for a new streaming service and up until a month ago I had NetFlix which is pretty standard I’d say. But the selection never changes so I moved to HBOMAX. It worked great the first 2 weeks then started glitching and giving me error codes every time I would open the app. Needless to say I cancelled it as well. Now onto Paramount+. Before I wasted my money I read a bunch of reviews and saw tons of negative while only reading a few positive and even those weren’t very enthusiastic. So based on others reviews I’ll not be subscribing to Paramount+. Furthermore, the ones at Paramount+ who respond. To these reviews are probably not even human and huge a very standard robotic response and seen to not care about fixing any issue that the person describes. That had a lot to do with my decision as well. To the folks at Paramount+, I know you don’t care about your customers and why would you. But you do need to atleast act like you care about the quality of your product. It seems like you just pacify your subscribers by giving an empty apology. It’s not rocket science. Put out a product that justifies asking for a subscription and you’ll attract more subscribers. Hence you’ll make more money and control the vast majority of consumers when it comes to Streaming TV..MyanMan0735Version: 8.0.26

The worst app for a major streaming serviceAre you interested in watching the NFL? Do you pay for cable? CBS doesn’t care! In order to stream professional football, you still have to pay for an online subscription. Price gouging aside, the app itself has a few issues. It has a tendency to crash during major sporting events (the Super Bowl. If I’m trying to cut the chord but have to deal with a faulty app throughout any program, it more than defeats the purpose). Take Star Trek: Discovery for an example. A show with a sturdy plot that is the heir to an amazing franchise, some of us look forward to watching the newest episode on Thursdays. However, it is quite difficult to watch an episode when the CBS app reads “fatal error...” and refuses to play the episode—whether it was downloaded or not. Is this an internet problem? Uhhh no. We checked that. Is this a streaming issue? Uhhh no. Did we delete the app and reinstall it? Was there still a fatal error? Yes. Did we have a problem streaming NCIS? No. There was literally only a problem streaming Discovery. I’ve disliked CBS for years bc of their garbage approach to NFL football, but this is unconscionable. I will be discontinuing my subscription. I will, however utilize a free subscription to watch Star Trek, as that is literally the only reason to spend any money on CBS’s trash can of an organization..Big BiggumsVersion: 7.4.14

Terrible tech support and too many glitchesI used to love Paramount and recommended it to a number of people. In the last few months, a number of tech issues have cropped up, particularly with Star Trek episodes. At points it simply buffers and then when that issue was fixed, each episode starts half through. I’m not irked by a glitch. I’m irked by the horrible customer service and IT support. Even though my “ticket” was all in one thread, the next person to respond never seemed to be able to see the rest of it, or else they were bots, since they mainly ignored me. At one point they told me to be patient as they worked on the issue, so I waited…and then received notice that since I hadnt said anything in a few days, they closed my ticket! Two friends that I recommended this too have had similar problems. It may be inexpensive, but it isn’t worth it when you can’t use it most of the time and there is no reasonable response from tech/customer service. Edit: their response to me here is ironic. I dont need a link to troubleshooting as I did all of those things before ever contacting someone. If you are paying for paramount service and it has issues, that link is all you will get from them, and basically from a bot or someone who clear you didn’t read what you wrote..LadyShriver1Version: 14.0.36

Paramount+ is the worst player I’ve ever usedI don’t even know where to start describing all the issues with Paramount and I barely ever had an issue when it was just CBS. I’ve had a CBS All Access subscription for several years now but after just a couple days of trying to watch a single show through Paramount, I’m going to cancel because there is no point in paying a monthly subscription for something that doesn’t work where i can’t watch my show unless I want to fight with the app for a minimum of an hour and a half each show (closing and reopening the app, completely unplugging and and restarting my FireTV to COMPLETELY reset the app because it won’t respond, etc, etc, etc) to watch a single 45 minute show. And I’m not even going to go into all the details about how shi**y it operates, plays the show, how poorly the navigation is on the Home Screen, how it practically never brings you back to the current spot you were in, in the episode you were watching even if you just close out of the app normally. It often brings you back to some arbitrary point in the middle of the episode prior to where you currently are. It often doesn’t respond to your command/clicks. I could go on and on and on. This is absolutely the worst app/media player I’ve ever used!!!!.Waterboy4thewinVersion: 8.0.2

Pathetic appWhere to begin? Repeatedly, I will download things, then be on a plane and not have the option to play them without an Internet connection. “Fatal error“. It seems to want an Internet connection most of the time. I suspect this has to do with tracking. Until I upgraded to the plus, ad free, version, ad blocking on my home network prevented anything from playing. Even so, often get “fatal errors “.. The latest is being prevented from playing things because of regional content restrictions. I’m in the US. Repeatedly, streaming movies, if paused and then returning to them later, the dialogue and video will be out of sync. The only way to correct this is to force quit the app and cross fingers until it eventually works. New iPad Pro, up-to-date iOS, etc. I only ever see this behavior with the Paramount app, not any other streaming apps. Unlike other streaming services, there does not seem to be a consistent way to skip past title sequences or recap of prior episodes. All in all, every other streaming service I subscribe to does a better job than this app. Sadly, I originally subscribed because of Picard season one which was reasonable. Picard season two is a rehash of old plot lines and just makes me sad. Meh..Jrpg8255Version: 8.1.14

The author should be ashamedThis app is pretty sad and CBS should be embarrassed. I can understand why they want to charge for vintage CBS programming but why should you have to pay to watch free programming from last month. Apparently the advertisers feel the same way as you can see they are few and far between. Every 10 minutes you get to see the same ads over again, some shows have only three different commercials which they show 2 and 3 times during one break. It’s no wonder they want to charge you to watch free tv, the advertising isn’t covering the cost. But besides that the app is flawed. It doesn’t keep track of the shows you watch, maybe you have to pay for that too. And it doesn’t have the ability to rewind 10 seconds back or forward during a show. Other video apps have this ability so the technology clearly exists. You can use the slider to move fore and aft, but that is not the least bit precise. Often it will bring you to a commercial break which you have to sit thru again. Which is hardly necessary as I’m sure you have the commercial memorized buy this time. So needless to say I rarely use this app and perhaps if others follow suit then maybe they will make an effort to improve the situation..LBreunig-2011Version: 6.4.3

Ill ConceivedI signed up for the 1-week trial because I've been a Star Trek fan for 17 years and I wanted to watch Discovery in quality and also to support everyone's efforts (after all, they're using Trek as the flagship of this new streaming service and to heavily promote it). Unfortunately, the service has some serious issues. Even for the $6.99 a month, there are still commercial breaks set up as they would be on TV. That's one thing, and maybe it wouldn't bother everyone -- I understand that. But I have also had a very frustrating time getting Discovery, as well as other shows, to play without issue. Often, an episode won't start (the commercial beforehand plays flawlessly, however...) and instead hangs on a black or green screen. Other times, I get an error message saying CBS servers are unavailable. I understand this service is relatively new compared to the other streaming options out there, but since its launch, there has been plenty of time to work out the kinks, and it boggles the mind how CBS, considering the size and experience of this company, cannot successfully implement what several other companies have been doing for years. It just goes to show how far behind the times the people in charge are..Kboyd001Version: 4.16.5

How can this app be rated so high?This is the most frustrating app on my phone. Offline viewing is incredibly buggy. It’s the worst of any streaming service. It takes forever to download anything. Once it’s downloaded, maybe it’s playable, but it’s not. Sometimes the icon won’t change to downloaded, and there’s no play option. You can still delete it though! Other times you’ll go to start a video and it’ll say you can’t watch it because you’re out of region. But in reality you’re in a gym in California. Or a plane above North Dakota. There’s really no way of knowing until you go to start the video. Then, if you’re lucky enough for the video to actually play, it’s not going to play all the way through. You’ll reach different points of the show where the video scrambles. If it manages to unscramble itself, which sometimes it does, sometimes it doesn’t, the audio and video won’t sync up. Then you’ve got to close the app and start the video over again. Except, you can’t, because now you’re getting the out of region warning, because moving from the treadmill to the exercise bike in the same gym in California is apparently a different region. This app is an embarrassment. My 11 year old and his buddies could make a better app than this..Reel SteeleVersion: 14.0.30

This app is so bad they should be paying ME for having to use it.Having to pay for this crummy app is insult to injury, because it is garbage. It feels like creating it was rushed, then totally neglected after being launched. Trying to navigate it is anything but simple. (Hey CBS! The public already knows how these apps are supposed to feel, how they’re supposed to work; this one is counterintuitive and anything but smooth.) That’s only where problems begin with this app. It continues to forget that I’m a subscriber, and it actually locked me out more than once. (I don’t share my password.) The commercial traffic system the app uses seems constantly confused. It will misfire, break into shows at the wrong time, and often the viewer will have to watch shows as the PAUSE symbol displays over the action for reasons only a meth-fueled A.I. could understand. I could put up with this nonsense a little easier if I weren’t paying for this dumpster fire of an app. The developers should be embarrassed and CBS should set a higher bar. Come on, CBS. This is your face going forward, you’re capable of better, and sadly it’s a stain on your reputation. To the viewer, Hope you don’t care much about the viewing experience, or you’re going to be disappointed..RadioProducerVersion: 8.0.32

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