Paramount+ Customer Service

Paramount+ Positive Reviews

Questionable whether I will keep subscribing continuouslyThe app performs its basic functions well, but doesn’t let me focus on what I’m interested in (Star Trek and nothing else); search sometimes behaves weirdly, too - try searching “Star trek”, it gives zero results. Very bad…. Rather than starting on my personal series list, it forces me to look a a home page full of stuff I have no interest in. Added to the facts that I now have to pay an additional $2/month for Showtime, which I don’t want, just to get rid of ads, and a lot of future Star Trek has been cancelled, the value proposition is now pretty poor. Also, despite being logged in to a no-ad account, more than half the time I get shown 30 second promotional ads anyway; I have to cancel and restart episodes to skip them (getting the 6-second logo splash instead). I very much appreciate the Star Trek content, but everything else is wasted on me. Once Lower Decks finishes I will probably drop subscription until new Star Trek content comes out. Without the boost from the excellent Star Trek content, I’d probably rate the app at 1 or 2 stars for poor execution on ad-free tier and lack of any other valuable content for me. Not to mention invasive data collection..TerranAlchemyVersion: 14.0.84

Needs a boostWhen writing this I'm not talking about the exclusives, company, or the people that are behind paramount I'm writing this to talk about the app as a whole. When using the mobile app it will just randomly freeze after a while of just letting it sit the app will just crash, the only way I can get the media player to work is by skipping back 10 seconds or closing the video. Randomly the UI will not respond forcing me to close and reopen the app. The buffering is so bad that it sits for a minute just to load 30 seconds, and this isnt a problem with the internet connection im using as ive used several different connections that all have a high speed. The constant interruptions, glitches, UI problems, and bad video quality is so bad that i cant recommend using the mobile app. In my experience the desktop version was stable enough to get through several episodes before the media player getting stuck in an endless buffer, and the console version lags when navigating the app but the video plays perfectly. If they put time into this app instead of just trying to compete with other platforms i honestly feel that paramount would be an amazing streaming platform but as of right now it just feels more corporate than anything with the constant rushed updates and new glitches every 2 seconds. Im giving this app 3 stars because the desktop and console versions are somewhat better and some exclusives are honestly worth watching (if the app doesnt crash constantly when trying to watch)..HisnigboVersion: 15.0.42

Works, but has glitchesI have been using the app for a number of months, and it generally works well; however, there are a few problems that need to be addressed. 1) The most annoying is in the AppleTV device. We have both 3rd and 4th generation devices and they are both up to date. In news, the local news stations are supported when the application is first started. If the channel is changed, say to 24-hour news, it is not possible to go back to the local channel without unplugging the AppleTV device and plugging it in again causing it to reboot. 2) Also in the AppleTV device, if the local channel is active and the user leaves the application, it is not a given that when coming back to the app the local station will still be available 3) In the iPad application, although neither of the above problems are present. The handy channel guide is available to see the upcoming programming. However, if there is any interruption or freezing in the stream and the application is in full screen mode, when the stream resumes, the screen goes back to thumbnail mode and the application is frozen. To unfreeze the application, it is necessary to restart the application (pull up from the bottom, then swipe up to remove the application from active memory, then restart). Paramount needs to fix these bugs. Then it would be worth 5 starts..George A. MOVersion: 15.7.0

Pretty good, but some issues.First things first, this app is NOT truly 12+. If you are ‘Underage’ there’s just a kids section. It’s what my younger cousin uses, so I can tell you with certainty it works fine, yet to fail him. I get that Apple probably has some age guidelines, but I’m just saying it’s false in my opinion. Alright, with that out of the way, I just wanna say, I’ve been watching this ALOT. I got hurt pretty bad, so I’ve been rotating between a bunch of stuff from the couch, and Paramount Plus is probably number 3 on my list of things to do. I’ve got a lot of Streaming Apps, so that’s really a compliment. As Streaming Apps go, it’s pretty standard. But I HAVE to talk about the flaws, sorry. Okay, the issues. One, The ads. Yes, ads are necessary. But do you really need four an episode? And sometimes the ads cause the episode to cut the ending. Like, mid-sentence, it gets cut. So I watch all 6 of the- oh, forgot to mention, there’s like four to seven 30 second ads. So, I watch all 6 of the ads, half a minute each, and then it takes me to the next episode. Frustrating. Please just make the ads 5 between episodes in those double episode cartoon thingys, like, um… racking my brain for cartoons… I don’t really know, sorry 😅 but yeah. OH OH UM…. UH…. ROCK, PAPER, SCISSORS FROM NICKELODEON!! Yeah, that show! Btw, when is that coming to the app? I’d love to know. The Undercover App Critic, “ ✨ Axolotl Queen ✨ Edit: Keeps making me log out! The User & Password is not anyone is my house’s, so it’s always a hassle to sign back in! It happens twice a week. Pls fix!.Justanaxolotl >:3Version: 15.0.22

It’s good, but improvements can be made.Ok so, I really hate how when my phone can’t connect to the internet “fatal error” pops up. It makes me think that there’s something wrong with my phone. Then it’s annoying when I realize it just cant connect to the internet. It’d be much better for me if it just said “error”. I also don’t enjoy the adds. If there is something on this that I want to watch, I want to watch that. Not the adds. Also, if the thing the adds are showing was something I’d want to watch, I’ll find it. I don’t need and add taking up my time, because I only have so much untill I need to go to sleep. Also, my parents do this thing were they limit screen time. It puts a block on every app. There’s a password that they can put in it so I can do whatever on that app. Whenever my parents do that to this, it freezes on the blue screen. Then I have to exit, and go back in to the app. And finally, I really hate how there isn’t a search bar. It’s annoying to me, because then I have to scroll though A, then B, then C, when I want to find something new. I just think that if there was a search bar, things might be easier. This app isn’t great right now, but if you fix some of these things, I think it would be easier for everyone. Thank you for listening..Kylie1799Version: 14.0.44

The app is pretty good, except when paying full price in still getting adsLet me be clear I do enjoy your app enough that I paid for the Showtime as well as a year subscription. What I don’t like is that I still have ads and yes, I know it says no ads except live TV which I can except for the live TV, but it also says, and a few shows now a few shows every show I watch seems to have ads in it. That doesn’t seem like a few shows to me. Now has for the ads themselves one ad at the beginning of the show OK fine but you’re putting four or five ads in some of them are really long, in the middle of the show when I’m pain for the highest paid plan, come on. I’m beginning to think that all your shows have ads regardless of your plan or subscription. I cannot in good conscience give you more than three stars and even that is only because I enjoy the Contant of which you offer with your app. Please fix your ads that’s just too much when you’re paying that kind of money. And I know it’s not just me because I seen the other reviews. Everybody’s complaining about your ads. I’m dating this August 18, 2023. To see how long it takes you to give good results so that everybody knows exactly when I wrote this review, so in conclusion fix your ads.Zip1331Version: 14.0.76

Great options, poor qualityI have paramount for my PS4. I’ve had it for a few months now, and it’s just ok. The selection of shows is wonderful, however I have an issue with a very specific glitch. Throughout certain shows, the dialogue will go back 5 seconds and repeat itself. The show keeps rolling with the now delayed dialogue. It eventually skips over the forward dialogue causing you to miss some of what was being said in your show. It’s a constant throughout the show and it does get very annoying. Also, it’s plagued with commercials which also are delayed. The advertisement countdown comes on at the top left of the screen randomly, but it doesn’t go to commercial break. It just has an advertisement countdown while your watching your show. At the end of that countdown, then it goes to commercial. Something else that’s strange, is that for the first two or three months of having this app, I only had a commercial at the beginning of the show, and then no more. Now, it’s full of ads. I understand some ads and I’m fine with that, but Jesus Christ. They are long commercial breaks and there are multiple throughout the show. Like I said, it’s not horrible. It just has some glitches. I’m sure they will be worked out in the future..Devin EatmanVersion: 8.0.22

$13 dollars for “ad free”I have never been more frustrated with a streaming platform than I am with Paramount Plus. From skyrocketing prices to intrusive advertisements, this service continues to disappoint at every turn. Let me share my horrendous experience and why I would strongly advise against subscribing to Paramount Plus. First and foremost, let's address the elephant in the room – the ever-increasing prices. When Paramount Plus initially launched, it promised a cost-effective alternative to other streaming giants. However, it didn't take long for them to break their promise and start raising their subscription fees. It feels like every few months there's a new price hike with almost no added value. This blatant disregard for their customers' wallets is simply unacceptable. But it doesn't end there. Paramount Plus has also shamelessly inundated their platform with ads. That's right, you're paying a premium price, and they still have the audacity to subject you to countless advertisements. I have never understood this absurdity – I pay for a service to enjoy uninterrupted content, not to be bombarded with commercials at every opportunity. It's like they're squeezing every last penny out of their subscribers without considering their viewing experience..ShoshieGVersion: 14.0.86

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Paramount+ Negative Reviews

Constant loading issues and buffering that never endsI’m sad to have to give the app only 2 stars when it has so many shows that I really love on it. When you pay for a service, you expect it to work more than 40% of the time. It should function right all the time, given the occasional hiccup. It is clear by going to their support section that they have constant issues with streaming, freezing, buffering, and the app crashing. It’s clear because they have a plethora of steps for every device possible. Force close, restart, un install, reinstall, reset your modem…… and on and on it goes. People do not want to have to constantly take all of these steps just to be able to watch what then want. Half of the time I can’t watch anything because I get a never ending spinning circle with a black screen. This isn’t an issue on just one of my TV’s, it’s an issue on all three of my smart TV’s, as well as when I switch over to any of my 3 apple TV’s. It’s an issue on my iPad and my phone as well. I have 2gig internet, and I reset my router weekly, so the error isn’t on my end. It’s your app Paramount. It needs your attention before customers get to the point of frustration that they want to cancel. Oh another quite annoying issue is that if on the occasion the app is working and im watching a show in one room. When I go to another room to continue watching, it never saves where I paused at. So I have to fast forward back to my place and pray I don’t get the spinning circle of doom. Very frustrated and disappointed..LuckyLeoLadyVersion: 14.0.44

Great app, just too glitchyThe application on my phone works well but the console version (PlayStation) is nearly impossible to watch on and that’s the way I usually like to watch it. If I fast forward or rewind to much on the console version it breaks the app and I can no longer do anything (pause, rewind, fast forward, even leave the show) so I’ll have to reset my whole app and have to load in and have to fast forward all the way where I left off and cross my fingers that I don’t miss where I left off because if I mess up and have to keep going back or forth it’ll mess the app up all over again, another frustrating thing is the captions don’t always work. when I turn them on, it’ll stay off and out of no where it’ll start working in the middle of my show and then it will randomly stop later on. Lastly, when it was known as ABC when you fast forward it goes from 1x to 2x to 3x and it used to be like 1x = 10s. 2x = 15-30s. And 3x = 45s-1m (I forgot specifically 2x and 3x) but now it’s only 2 seconds, 6 seconds and 12 seconds, why?? If you’re watching a movie or a long show and the app breaks down (which it happens commonly) you’ll have to fast forward for like 5 mins just to get to where you were. It’s so frustrating, I love the app and the shows that are on it but it’s hard to spend my money for this app if it takes me like an hour an a half just to watch a 40 minute show. It’s really not worth the struggle, I really hope you guys can fix the app and at the least for now change how fast you can fast forward..ZeeZee4724Version: 8.0.29

First App?I love some of the exclusive content on Paramount+, which is the only reason I maintain a subscription. However - this app is an absolute joke. This is the glitchiest and most unreliable app I have ever used. I can’t pinpoint when it changed, but recently there isn’t a single time I’ve been able to open this app without experiencing issues. It’s constantly “optimizing video playback” or the subtitles don’t appear even though they’re on, or there’s no sound, or todays issue is that during the first 5 seconds of an episode it’s counting down to auto start the next episode. It’s a guarantee that each time I open this app, I’ll have to force close and restart it, which resolves the issue about 50% of the time. It’s despicable that you’re taking subscription fees from consumers & allowing your service to continue functioning so poorly. It’s laughable that your “developer” responses are simply asking users to troubleshoot as if the problem lies with their equipment or environment. One of the first steps in troubleshooting issues is to determine if it’s a software issue or an issue with their equipment user’s environment. Reproducing the same issue across multiple machines and multiple environments is a strong indicator that the issue lies with the software. You have multiple people reporting the same issues over and over extended period of time, on different machines and different networks. How about instead of asking your subscribers to troubleshoot for free, YOU do some troubleshooting and solve the issues?.YjjdhhdbdjkfjfbshhVersion: 15.0.44

Keeps Glitching on my TV possible DivorceI only have 3 shows I watch on Paramount plus. When the commercials come on it freezes and eventually it will tell me “Something went wrong. Please try again later”. When I do try again later and maybe a couple weeks or months later it does the same thing. I haven’t been able to finish Season 4 of FBI and now Season 5 is coming out soon as well as a new season of Seal Team. However, I have found a way to override the glitch by accessing the Paramount + app through my husbands Play Station 5 . There has been a lot of compromise/arguments between who gets the PS5 this past year. I do not want to entertain that any longer especially when Paramount + is supposed to be entertaining me. We only have ONE PS5. Please fix this issue before this ends in a divorce… and I’m not talking about me and my husband.. I’ve tried and tried again so many times and I have exhausted all my trying with you. I hate to have to bring up the D word but I need the same amount of effort I have been putting into Paramount+ reciprocated. Not only have you exhausted my time and effort but also most importantly my money. Please reach out to your local geek squad to get this situation under control before the new seasons come out. 2 stars for good tv shows Minus 3 stars for for not being able to watch them in the family room, compromise/arguments for the PS5, all the trying and money..PS5 GirlVersion: 14.0.32

If you have cable tv with showtime, beware!. They try to trick you to pay even more!A couple of weeks I downloaded the app because according to them, I wouldn’t need to subscribe since i have showtime in cable tv package. So I proceeded to download the app and in the app it asked me to link my cable TV subscription. I have AT&T U-verse with all the premium included so I proceeded to link my subscription and I was able to enjoy it immediately. Fast forward to a month later my dad who in his 60’s who uses a lot of these apps was telling me that he can’t access Paramount+ because it’s asking to sign up for a plan so I proceeded to login onto the Paramount + app on my phone and indeed it was asking me if I if I want to watch some free episodes or choose a plan. Nowhere in the app would it let me go into my account and re-link my TV provider credentials. I had to use my laptop to login and from there select my account settings and re-link the account with my TV login credentials. That is ridiculous, why would you make it so hard for us to relink our account credentials but so easy to choose a plan and pay either annually as the default option or select monthly. I feel that they are trying to take advantage of us and make us pay when we already have access to it. Please update your app to make it easy for us to link our account with the TV provider credentials or better yet set it once and forget it. I don’t understand why do we need to do it every so often?.Kraydrenotinlove81Version: 15.0.04

Problems with downloads the freeze the app and CBS Subscription Model Screws Paying SubscribersI have seen many low star rated reviews that discuss problems with your app and downloads. Sorry to break it to you, your release today doesn’t fix the problem I encounter on my iPad. I have downloaded several items, when I attempt to play them back, after logging in the screen goes black and freezes. Sometimes it says that no items are download, other times there is a small band of light on one side of the screen. Upon restarting the iPad, I am often able to see and play my downloads - until I leave the app. Upon returning to the app, the cycle of black screen, no downloads etc returns until shutting down and restarting the iPad again. Please fix this issue. It is frustrating to pay for the app in addition to paying my cable provider for the service - and then to have a problem. Why is it that all CBS's competitors include streaming when you pay to subscribe to their channels. ABC, NBC, Fox, ESPN, Comedy Central, HBO, Showtime, etc....all include their online access as part of their subscription fee when you get their services from cable, satellite, cellular or other streaming services. NOT CBS. Let's charge you again. Some cellular services even exclude video streaming from your data limits of the channel is included within their app. This also is not the case with CBS. Fix your model to take care of the subscribers who already pay for your service. Otherwise, CBS will continue to be call Customers Been Screwed..ZickzillaVersion: 14.0.96

Great content but always a bumpy ride!We began using Paramount+ initially through T-Mobile on a year free trial and have absolutely loved the content. Lots of a premiere’s and a wide span of programming! The content is awesome!!! Yet the one thing that has plagued our experiences from almost day 1 and even now that we pay for it outright is that Paramount has constantly made us frequently switch to our other streaming platforms due to buffering and freezing up (always around commercial content.) It’s absolutely horrible! Tried on multiple device’s and multiple data source’s. On Apple TV we have the biggest problems and the set is always up to date as well as app, internet speeds are well in parameters but even using multiple iPhones on 2 different cellular carriers the stutter’s n freeze up’s also occur. At times we questioned whether it had to do with slower upload speeds (which frankly a streaming provider should not need massive uploads!) Alas. We’ve run out of excuses or ideas for why Paramount is such a poor player bc in every instance we can jump to even multiple free stream’s that also have commercials (albeit less) and the show goes on. By far The Worst playing/streaming experience out there due to the buffering freezing and restart’s. It’s ridiculous for a paid platform! The problems always come when it tries to commercial break. Mind you paramount does offer commercial free for twice the price but if they can’t even deliver smoothly on twice the commercials and not for free then what’s the incentive. 15 month’s user on multiple devices.Balsamic balanceVersion: 14.0.54

No actual ad free versionI paid for the ad free version because I just don’t want to see ads. I like and respect that they have options for weather you care about ad free or not. I think that’s great. I’ve had the app for a few months now (I paid for ad free since day 1). If you get the ad free version, you won’t get ads for non-paramount shows or movies. Great, as it should be. What’s not immediately evident given the name “ad free” is that you will still have to sit through ads for in house tv shows they want you to watch, with no skip option every single time you go to watch something. It’s whatever at the end of the day, but if I’m specifically paying for ad free: why am I still getting ads for what paramount deems appropriate? I don’t care what you think I should watch…give me ads ONLY if I’m not paying for ad free. Ad free should be ad free, period. Paramount has absolutely wonderful shows that I love but every time I go to watch one I get annoyed at the un skippable ads that pop up. I wouldn’t even care if they still advertise for their own stuff if it was skip-able. This is not the case, and that’s just plain annoying. Why am I paying for ad free if it’s not ad free. Plain and simple. If this were not the case I would give it 5 stars hands down. Just be aware if you’re thinking of subscribing. May as we’ll get the version with ads and save some money because no matter what you get ads..Gcrac1998Version: 14.0.56

Too many issuesI wanted to like the app but there are way too many glitches. Deal with it. For the amount each month it’s not worth the hassle of watching. I was watching Dexter and randomly through seasons 4-5 the audio description/narration started without me selecting it. I would go to the settings and the option was clearly deselected yet it would still happen. Quick online search told me options to remove it but those didn’t work, probably because I never selected it to turn on in the first place. I suffered through 2 seasons with it on until it randomly decided to stop the narrations. Now seasons 6-8 I’m having issues with the entire ending of each episode being cut out so I’m missing a good 15 minutes of each episode. At first I didn’t realize since I normally skip the recaps at the beginning I just thought since I was nearing the end of the show that the episodes were somehow getting shorter. But then it dawned on me that the it wasn’t offering to play the next episode at the end or showing the closed captions. It was just simply skipping the ending of each episode and exiting out back to the home screen. Horrible experience considering I signed up and paid specifically to watch this one show. Tried on the phone and tv with the same problems. I will not be returning I’d rather spend my funds elsewhere with no glitches. Did a search online and many other users are going through similar issues..AyannaxoAyannaVersion: 15.0.46

One of the worst streaming apps ever designed.This review is of the Apple TV app, and I’m hoping it will be taken seriously by the dev team. The Paramount+ App is what you get when a large conglomerate has sole control of content. The emphasis is on the content and not the user experience of the app. Allow me to elaborate: This app crashes, randomly. The menus are not intuitive. Customization options of menus- thereby reducing steps to the content I want- are few and fare between, forcing you to navigate the spaghetti of screens. 80% of the Home Screen is whatever show they want to force down your throat. Sometimes the main menu stays locked to the left of the screen, reducing visibility. The layout of shows and movies is so bad I stopped going to the app for anything other than the soccer I want to watch. And heaven help you if hit the back button. You might go back to the last menu, or the menu before that, or out of the app altogether. In short, if CBS sports ever dropped the Champions League, I’d drop Paramount+, gladly and instantly. I don’t understand how or why a multi billion dollar corporation can’t produce a customizable app experience. Let me get right to the content I want in the fewest amount of clicks as possible. They know my watch history, why not preload my Home Screen with the games you know I want to watch? Why force me through the maze every single time? Seems like most of the 5 star reviews are about the content and not about UX. But it needs to be said. The UX is awful..Niklas PaulVersion: 14.0.58

Terrible app, good shows thoughThis app is horrible. I gave it 2*s because the shows are pretty good, app performance alone would get 1*. The biggest issues are with continuing to the next episodes. One of 2 things happens every time almost without fail. Thing 1: i'll auto play the next episode only to find no video just audio and have to force close the app to fix the issue. Every single time. Thing 2: i will prompt the next episode to play by pressing the play button that appears towards the end of the closing credits. In this scenario I will get an error message about %90 of the time and need to go back to the home menu and reselect the show. The frustrating and shameful thing is that the error message blame shifts onto a 3rd party for an issue clearly caused by poor programming and says it can't be played because of licensing restrictions and it's not available in my area. If they took responsibility and said oops we're sorry for the inconvenience it would be a lot less annoying, because without switching off my mobile carriers network the same episode will play just fine 5 seconds later. Other, less annoying issues include no account management within the app, having to watch opening credits and sequences along with most the closing credits where other similar streaming apps allow you to skip over them and last but not least if you continue watching a show from the home menu you will not be able to go to a list of episodes or switch between them without Navigating back to the home menu and finding the show in the list of shows that's not your recently watched shows..SlotownoriginalVersion: 7.3.30

Too many bugs. Doesn’t work right.This app is unusable on my Roku tv! I can’t watch more than 5 minutes of a show without it crashing. It either tells me there was an error, tells me the show can’t play because I’m using a VPN (which I’m not), or just goes back to my tv’s home screen. I’ve checked my internet connection and have done multiple speed tests, everything is fine on my end. The commercials are also very frustrating. I get that I have to watch them because I pay for the cheaper version, but they keep interrupting the show at the worst times. Like when people are literally right in the middle of a sentence. I guess it’s their passive aggressive way of trying to get you to upgrade. Then sometimes it will try to go to the next episode prematurely when there’s still like 10 minutes left on your current episode. You have to hit “watch credits” before the 30 seconds is up or it will skip to the next episode. If you don’t catch it in time then you have to go back and rewatch the episode, and since the app thinks you already watched the whole thing, it will start it from the beginning and you have to fast forward to where you left off, which also means watching a bunch of ads that you already watched. I currently have a free trial and there’s no way I’m going to continue my membership at the end of it when the app doesn’t even work properly. And to the developers that keep responding to my review- if you want to make it right then just fix the bugs in the app so it’s useable. Because that’s really the only thing that will make any of what I mentioned right..Ashliz90Version: 14.0.73

The Content Is Entertaining, But This App Is A KillerI just wrote a detailed feedback through the support section of the app detailing several issues we encountered using the app. I can’t say that the feedback even went through because you get no feedback and I tried to cc myself in the feedback section and nothing comes across. The app does weird things the more you use it. Not to mention the insanity of those previews. We had already seen 1883, and yet before every episode of Joe Pickett we’re getting the preview synopsis of the 1883 series. The darn app should know we’ve watched it and that we’re binging or not. Cut down on the previews, many of them repetitiously being played. You can’t skip them. You can only mute the insanity and wait for it to end. They shove them in interruptions, at the beginning of closing credits, just about anywhere it seems. At one point, we can’t seem to stop the app from returning us to the 10 or 15 minute left mark of episode 5 of Joe Pickett. By the time we were getting hosed up trying to give them feedback in their support page, next thing you know the app is off and running what we think was probably episode 6 of Joe Pickett in the background. We got out of the support page and tried drilling down into the Joe Pickett episode listings except it never gave us that screen. It just went back to that gosh darn 10 or 15 minute mark in episode 5 again. Just moments ago we deleted the app in the hopes of regaining some normalcy, and came here to the app store to share this disaster..World Citizen #?Version: 14.0.24

Nope. Not working stillAnd any reply a new case is open with the same questions. What’s the problem? How long has this been going on? Need some information. Get this and this and this. Then it’s someone will be contacting you and of course never does. It’s what now. Three and a half months. I’m glad you gave me a couple months credit but still not working on my Samsung and now my PlayStation. I can rip remove everything and put just paramount back and IT MIGHT WORK 1 time but that’s it and I’m sorry but I am NOT doing that for every time I want to to watch an episode of one series. Only the exclusive material. NOT CBS content or any the other channels you represent. Seem very strange just the exclusive stuff. I just got a notice that you’re still looking into it but when I reply a new case number assigned and the same old questions and answers. 10 bucks a month really. Sorry but there is enough aggravation without having to pay monthly for it. We love the content on paramount. Just want it to work on my tv. Is that to much to ask. Any phone calls is me starting and trying not you at all. The only people I can talk to when calling is someone who knows absolutely nothing but all the crap I have already done many times over and over and ends up with the same statement that a tech/engineer will call me back. NOT. Now I ask you. How much will you tolerate??? So unfair? I think not. Promised me two month credit so until june19th and revoked on may 19th. Then in canceling you offer two months at 50% off. Now how am I to believe you..NbdyfooVersion: 14.0.20

By far the worst video app I’ve ever used and I have used manyThe hit boxes on play,forward, and back are so small even on an iPad 12.9 they are hard to hit consistently, the keyboard support is a total of 0% percent. Where nearly every other video app supports at a minimum space bar=play/pause, arrow keys = forward/back this app supports non. Where many apps like Ama**n and You**be have phenomenal short cuts on screen of tapping the right/left edge of screen or swiping from middle to left/right edge at any point while playing to forward or back this one has none, you have to touch the screen wait for the UI then hope you can hit on of the buttons, its like jumping back into iPad 2010 or 2011 but its 2021 and a brand new app! Even tho I’m paying for “no commercials” there is 20 seconds of mostly empty blackness before the show actually starts and it even shows the timer counting down so I know it snot buffering. Then there is their ‘download’ support which, yes does download them, but then often they just won’t play and you end up deleting and goign to find WiFi again and just stream them. I understand strict download rules when you are paying some else for the license but these are your own shows this should be stupid simple. Or just offer to sell your shows on iTunes and I’ll buy them and not pay for your streaming and use the AppleTV app cause this brutally painful and if your shows were anywhere else I’d pay someone else just so i didnt have to use this super crappy app. Sadly i cant so i’m stuck with this…..poo you’ve made..OPJJVersion: 8.0.32

HORRIBLE TIMES INFINITY.I have never written a review on here before but I felt that it would be a disservice to everyone if I didn’t write one on this app. I would have given this thing 0 stars if it would have let me but of course you can’t. I’m seriously considering calling my bank for fraudulent activity and having them refund me the money for this app because having to pay for this monstrosity of an app is definitely against the law. I tried this on my Apple TV, my iPhone, my iPad. Just a HORRIBLE app. I feel bad for the TV shows that have to rely on this app for ratings because I genuinely could not spend another minute of my life battling with this app to continue my show. Every 5 seconds the sound goes out. I have to press the 10 second back button to get it to work. Then it will go to a commercial in the middle of one of the most intense scenes and when it comes back it’s 5 minutes ahead of where it left off. Then when I try and rewind, I have to watch the ads again and then when I get back to the part I want to watch, it makes me watch the ads AGAIN. Then still will skip some of the scene again so basically I keep missing key parts of the show- on top of seeing some parts 17 times because I have to keep hitting the rewind button to get sound. I genuinely wish that I could get the time I spent messing around with this app back. For sanity reasons mainly. Hours were wasted and thanks to this app I now probably need therapy. DO NOT WASTE YOUR TIME OR MONEY ON THIS..VGueliVersion: 7.2.55

Hello 1970s TV - Simply the Worst ServiceI specifically got Paramount+ so my wife can watch inside the NFL, she’s a fan of Julian Edelman. At this point we missed episode 2 while I was out of town. Now episode 2 is no longer available to watch or download. It seems as son as episode 3 became available episode 2 is no longer available. What other streaming service prevents you from watching previous episodes. Most promote that option so you can use the service you are paying for to watch the shows and episodes you want to watch, when you want to watch them. Now with episode 3, I downloaded episode 3 prior to episode 4 being released. I went to watch episode 3 this evening and ….. wait for it…… it was gone. Even though I downloaded the episode, as soon as episode 4 became available my download was gone and of course the episode was missing from the list of available episodes to watch. I appreciate Paramount+ reminding me of what TV was in 1970 prior to VCRs and then DVRs. You had to watch it when it was on or you didn’t see it. At this point the only option I have it watch the episode when it comes out or forget it. I would not recommend this app to anyone, and would actively tell people to avoid it. Although good content, it is not anywhere near the frustration of trying to use a poorly designed poorly executed service. Looking at all the negative responses, I am not alone in my assessment..RossC99Version: 14.0.40

ABSOLUTELY HORRIBLEI’ve never used such a horrible streaming service. Crashes for every single commercial, glitches, randomly exits out of shows while watching, always getting an error message, etc. I’ve reset the WiFi, tested WiFi speed, uninstalled and reinstalled, unplugged the tv, force quit the app, cleared the cache, even logged into a different account and everything else you could think of. It’s not the TV itself or this specific Internet because these issues have been present with 3 different tv’s on multiple different WiFi’s when I’ve moved and had to buy new a new tv and used the one in an Airbnb. I’ve contacted customer service for this once previously and was told to do all of the above that I’ve already done. Nothing works. The common denominator is the streaming service itself. And if you google it COPIOUS others have the same issues. The most recent time I contacted customer service, told them I’ve done all of the resets and the list of typical fixes and it continues to not work, the fix was to give me two free months of service and a follow up email again telling me to do all the things I’ve already done…..why would I want two free months of service for an app that works 5% of the time? I don’t want two free months. I want it to work….I don’t mind paying for it whatsoever….if it works. How many people have to complain before something is done about it and it gets fixed?.DRN1010Version: 15.0.42

Constantly freezing and crashing.Update* clearly they don’t actually read these, because the developer comment told me to restart my device and relaunch the app. Then go to their help site for further information. I have already tried all of that as explained below on my original post, they just have generic work arounds that never work. Still crashing and still freezing. They don’t have a direct support with a live person to help either. Extremely frustrating. I just want to watch a show that only streams on this platform! Original post: When I originally installed this app, I loved it. Now I get nothing but freezing and crashing. I have the most recent version installed on my firetv. I have done every work around from turning off and back on the tv, clearing the cache and force stopping, uninstalling the app and reinstalling, resetting my router. My internet speed is getting over 600 mbps on upload and download speed and it still will freeze and crash and say that it’s having technical difficulties and to try back later. I have not been able to get through even a quarter of a show before it crashes, if not within the first 5 mins. Also the sound is extremely inconsistent with it being soft during the show where you have to turn the volume up so loud to even hear it but then blast super loud on the commercials. It’s the most frustrating app I’ve ever had to deal with..Mjaye1982Version: 15.0.09

Lots of bugsDuring the one week free trail of Paramount +, I experienced several bugs that would prevent me from continuing with my subscription. I was watching the show Young Sheldon and noticed 1. The show would not auto play the next episode if I was using the app window view. 2. If the show was full screen, it would auto play another episode, but it autoplayed to a completely different show that I had never selected to watch before. This happened every single time. I had to manually close out of the new show, search for Young Sheldon, scroll through the list of episodes, and select the next one I wanted to watch. 3. The show I was actively watching, Young Sheldon, would not appear in my Continue Watching section. However, the new show that kept popping up when it autoplayed at the end of my episodes was listed there. 4. The biggest and most frustrating issue was episodes from the show I was trying to watch just kept randomly disappearing off the list. I would be in the app actively watching the show, then when I went to go back into the episode list to select the next episode, several episodes were missing. I tried restarting the app, then started my phone, but it didn’t work. The next day I checked and all the episodes were listed. However, after watching two episodes it happened again. Today it happened a third time. No app is worth this headache….Unhappy Customer 16824Version: 14.0.68

Terrible on a tvAlways buffering, for like 10 minutes every time I open the app or just randomly while using it. It likes to fail randomly and bring me to my fire sticks home menu all the time. It’s crazy. Anytime I pick a show it exists the app completely and I have to try again. Sometimes it doesn’t like a specific show, so it’ll only go back to the home menu when I select that show. Sometimes I won’t be able to play a certain show all (it’ll say unavailable in this country, when ik for a fact it is it was two minutes ago before the app randomly decided to exist itself. I don’t have a vpn so it’s not that it’s just the app not being able to load it so it says my county doesn’t have it), but will still let me put another shows on paramount. It’s the worst streaming service I’ve used for those reasons alone and I’m not done yet. On the rare occasions I make it to where I can browse the episodes in a specific show it’ll usually fail and the app will exit itself and I’m back on my fire stick home menu . All I did was want to pick a specific episode and not watch the first episode in the series, that’s a pretty normal function. Who coded this? Their unpaid interns? I can’t believe they paid someone to develop this, you should of sued them for wasting your time and hurting your brand. How can this company ever want to establish themselves as one of the main streaming services if their services is this terrible. Crunchyroll is another one with similar issues but by far this is the worst I’ve seen. It has a lot of seasons of drag race tho so I’ll put with it for that.Nycole1014Version: 14.0.54

Hopeful that Paramount will fix it!!I hate to write a bad review but I also hate the fact that I may have to cancel my account. I would have loved for this to be the 5 star review I dreamed it would be but it’s not. Here’s my story; I am a new customer to paramount+. I became a member because they are acquiring all of my favorite shows. I was excited to see the lists of shows they offer and also have the option to download. I use that a lot when I fly. Since getting my account set up, I have had nothing but buffering, fatal errors, and downloads that won’t play. I have sent in tickets through the customer support system in the app with no reply, except for the automated email that they are overwhelmed and will look at it when they can. I’m apparently not the only one having issues. Every issue that pops up says my issue is due to the WiFi or internet that I am using, but that shouldn’t be the case. All of my other streaming accounts work (and I have several). I have used many different devices and WiFi option but nothing helps. I guess my biggest frustration is if you’re going to take exclusive rights to top tv shows, YOU NEED TO HAVE AN APP THAT WORKS. I will end this rant/cry for help. I want this app to be everything I hoped for. Please get it working correctly, if you are reading this Paramount IT. From a hopeful but frustrated customer..Frustrated Subscriber 8906Version: 8.0.44

One of the worst apps I haveI have many streaming apps, some free, some I pay for. Paramount + is a HUGE disappointment!! The Paramount Network streaming app isn’t any better either. Anyways, we were gifted a year of Paramount + and I have to say- if you pay for this service, you must be having a better experience than we are because this app is terrible. When you first open- on the iPhone, iPad Pro, Mac or Apple TV- the screen goes black and stays that way for at least a minute. During playing a show or movie, playback stops, starts, stops, starts, stops. It’s so frustrating. I had thought if this app turned out to be good that we would upgrade the subscription… that will NEVER happen until they fix these issues. So glad we aren’t paying for this crap!!! *My response* to the developers, you cannot be serious with that response… has to be some generic bull crap answer that everyone gets. If the app isn’t working across all the devices, it’s not a user or device issue- it’s an APP ISSUE!!! Y’all need to fix it because I don’t see how in the world you will keep customers this way. Btw, I DID go through all of the trouble shooting info on your web site, tried to contact someone because nothing advised 1. Worked or 2. Applied to my issues. I left a message to speak to someone, but that hasn’t happened and I’m still waiting..LolaneyVersion: 8.0.44

Doesn’t Have Basic FeaturesWe can all pretty much agree Netflix is the standard to uphold with streaming platforms. CBS/Paramount is late to the game so why is it that they don’t even have the basic features you expect with streaming services? There are many other streaming platforms that have managed just fine. You literally had a blue print to follow. You know what is expected. How was this released without a “My List” option or “Favorites”? or how about the ability to click the show you were just watching and seeing an episode list option? You can’t do that. You have to search the show again to get to it. The whole point of streaming was to get away from cable and the commercials. This has more commercials than regular tv that you can’t even fast forward through and once you watch a commercial you can’t fast forward/rewind without it taking you back to the same exact commercials you had already sat through. Heaven forbid you forget and have to watch the same 20minutes again plus more commercials. Why are you putting Paramount commercials on here? We already pay you. You have our business. You don’t even have full seasons of your shows. Many people have complained about all of the above and nothing has been changed. I don’t see how this app was actually approved for release let alone getting complaints for over a year and doing nothing..🐶🦔Version: 8.0.12

Barely Functional.It’s painful to use this app. I paid for no ads because there’s an embarrassing amount crammed into every nook and cranny and usually the same ad plays again back to back to back to back to back, but even as a paying user, ads start to play and then cut, and then the player freezes. Once I saw “playing ad 1 of 2” and the top right corner of the app and it just stayed that way, frozen until I closed the app. It seems that the advertisement element of the app prioritized more than any other element. Even paying users are reminded how important the damned ads are. I tried going on my desktop to view the media, but I could not log in. It seems that you need to pay a subscription for your phone and a separate subscription for online. Perhaps the idea is a subscription for every screen? I’ve reached out and heard nothing from customer support on accessing media through more than one source using a valid subscription. The player locks up at random, appearing to buffer, and then the app crashes. Sometimes it’s able to recover but the “loading” element stays on the middle of the screen while the media resumes, but this loading gui element also blocks all media control (play/pause, ahead/back). I have to either close the app or get it into the mini mode, pause it, run it again and bring it to full screen. If I did not pay hundreds to kill the ads then the app would border on unusable. I only have the app for access to old Star Trek episodes, but that access doesn’t mean much if the video player doesn’t …play the media. Just get ready to see “fatal error” all the time..Atra-hasis-seshetaVersion: 8.0.46

Ads for Paramount are STILL ads!!I pay for ad-free, yet I’m still forced to watch ads for Paramount shows at the beginning of each episode, most of which I have zero interest in ever watching (I mean, geez, at least track the kinds of shows I like like all the other smart streaming platforms do). Ads cannot be skipped (as EVERY other streaming platform allows) and sometimes I even have to watch more than one ad (up to 2 minutes). I’ve even seen still-image ads for random products when I pause a show! How dare you make me watch ads when I specifically pay to NOT watch them, Paramount. On top of this, the app glitches constantly on every device I’ve used it on. Oh, and it’s hilarious that you respond to each negative review with “We’re sorry! Please contact a representative or visit this page for troubleshooting.” This is not an issue that troubleshooting will fix. This is your very stupid and extremely dishonest marketing technique, and it’s fairly obvious you don’t care about your customers as everyone complains about these issues and you clearly have no intention to fix them. Not only am I canceling, but I have already convinced 3 other friends to cancel, and have found other clever ways to watch your shows thru other means without having to sit thru your stupid stupid ads. Cut out the mandatory ads and fix your many glitches and I’ll consider coming back..MandizzledooVersion: 14.0.70

Paramount +?…More like Paramount -Paramount is a major film/production company with all the necessary resources available in abundance, but yet they can’t seem to pull off simple things that other platforms perform with ease. I’m glad I got only the trial version because this App is not worth paying for. How dare this company even think about releasing something so inadequate. It’s an insult to the consumer. I have no interest in apologies or some form of compensation from Paramount, so I am only reviewing here to help others avoid wasting money on paying for this App. Therefore, I’m saying one thing one thing and one thing only because saying anymore is a waste of time. I reached the last part of the 2 hour & 49 minute of the movie “Insterstellar”, and the streaming stops and returns to the home screen while also resetting the movie’s timeline back to the beginning. I have to miss the last part of a movie because Paramount couldn’t do basic good enough? Unacceptable! If one was seeing a movie at the theater, and they cut the last part of a movie off at the end people would be understandably very displeased. Furthermore, I spent many minutes using the VERY SLOW fast forward feature to get back to the same point near the end that the movie cut out at the first time only to have it reset back to the beginning once again. I still didn’t get to see the ending. Some really basic common sense advice for Paramount: don’t release a low quality App that ruins the movie viewing experience, which is the whole point of the App in the first place..JabahbahVersion: 8.0.44

Worst streaming appThis is the worst streaming app out there. It often doesn’t remember your place in episodes or even what episode you’re on. Opening the episode triggers a two-minute ad break and then scrolling to the correct spot triggers another. The average episode has four or so ad breaks already, so you end up watching 12+ minutes of ads for 30 minutes of show. And that is if you’re lucky, as the app crashes frequently in the middle of viewing. When that happens, you have to open it up and rewatch four minutes of ads just to get back to where you were. If you love watching ads, this is the app for you. Also, the subtitles on this app do not work. Every time it goes to an ad break (which is often), it turns off the subtitles. Getting them back on requires going to the settings and turning them off, returning to the episode, turning them back on, then skipping forward or back through the episode - unsurprisingly, this risks triggering another ad break or crash. When you open a show’s episode list (which is often, because it doesn’t keep your place), it shows the latest season, not the season you were watching. Once you move to the correct season, 70% of the screen is often inexplicably covered with a gray box that won’t allow you to see most of the episode descriptions. It’s hard to overstate how terrible this app is..Random1749Version: 15.8.0

Worse than everToday they launched the latest update to their app. It wouldn’t seem possible given the consistently poor performance, but this iteration beat expectations and is epically worse than before. Indeed it is the worst entertainment app on the market. The usual and consistent problems w/ fast forwarding, the tendency for it to jump backwards to a previous segment, and the endless, repetitive commercials one has to watch while trying to get back to the spot you were actually watching, still exist. (Advertisers would be well advised to check the numbers for accuracy, to determining me whether they’re inflated by being forced to watch the same commercial numerous times while the app jumps you back and forth). But the newest difficulty is that when a show is put on pause, they put a graphic up on the screen along with an advisement to hit any key to resume. Of course the graphic stayed on the screen no matter what until I fully exited the app. Anytime I tried to resume, it resumed with graphic on screen. I had to exit, start the show over, watch a series of commercials, fast forward to try to find my place, was forced to watch more commercials, before resuming. It defies belief that Paramount could so consistently hire coders who lack the computer literacy of a 3d grader. Or perhaps they’ve decided to get into the black by designing their app so that they can bill for the multiple commercials I’m forced to watch and rewatch everytime I want to pause, fast forward, or rewind in order to watch a show. Maybe it’s time for the FTC to find answers to these questions..Oxy7175Version: 15.0.04

Trash app/other review just *poof* disappearedWell, I had a review up that vanished. I generously gave it 2 stars that time thanks to Cpt. Picard but you get 1 now. Read the non 4-5 star (so obviously bots) reviews on this app. The 1 and 2 star reviews. They are all 100% accurate. Even if the devs claimed in responses they “fixed the download issue” 3 YEARS ago, they didn’t. I still get told my wifi connection is too poor to play a show that is SAVED on my phone, then, I can never ever access that episode again. Just keeps booting me out. The sound and picture sync up for the first 2-3 minutes (if that) before the picture starts lagging and creates an every growing in length discrepancy between picture and sound. Commercials in the commercial free level of subscription, they just make them all internal ads (for cbs related stuff). Selling people a product you aren’t giving them. Must be a nice little loophole there I suppose. When like 5 companies own every piece of media/content that the public sees, has access to and consumes, the quality goes right down the toilet and this app is a prime example of that. This is going on the list of services I sub to for one month out of the year to catch up on the couple shows I want to watch on here. Not sure how you make such a bad streaming service when you’re so late to the party and have so many GOOD examples to build off of. Embarrassing. P.S. Miss me with your lame copy/paste apology. I’ve seen how meaningful CBS’s apologies are. People on here from 3+ years ago still waiting to watch a downloaded episode lol. Save it..Rod.mcdVersion: 14.0.33

Bug cityI don’t know how you say you have 4.5 star rating. I just went & read a bunch to see if this was only me. It’s not. I thought maybe my wifi? It’s not! It’s this trash can of an app. How is cbs now paramount+ have such a garbage app? Netflix, hbo, Apple TV, even the free apps all work great. This app makes me thing somethings wrong with the tv the wifi my remote control every thing. It literally is the worst app I’ve ever used. Please hire someone to fix this. Get a Netflix guy to come in & make it at least navigable. Try to move around to find a show to watch you gotta click like ten times & maybe it will move over one spot. The app freezes every 2 seconds on the good shows that people actually wanna watch. Also why after a season is over it’s gone. Like ncis la you can’t watch any old seasons. Why? You own them! We pay for your shows. Could be the greatest app for streaming but no we got the dollar general guy that made the app. Pay somebody who knows what they are doing to come in for a week have it set up like netflix & done. Can’t be that hard considering every other app can do it! Stg the best shows & movies but they are useless because you can’t watch none of them! Dissatisfied disappointed disgraced embarrassed shameful everything you can tell someone that has greatness but let’s you & themselves down every single minute of the day! Horrible!.Jds21xVersion: 14.0.46

IgnoranceIt’s as if the developers at Paramount+ took the time to go over every good function that NETFLIX and other streaming services have and said, “Nahhhhhh, too mainstream, let’s go the Bethesda route.” 20% of the time the app crashes, 50% of the time the videos loop backwards and replay scenes while the audio continues forward, and the last 30% of the time the apps functionality is completely unreliable. To be more specific, my List doesn’t pop up when opening the app, 7/10 times there’s a “Fatal Error”, theres never an option to skip intros, the “Next Episode” button stoped showing up, pressing 1 of the 3 middle buttons on screen of back 10 seconds, pause/play, and forward 10 seconds doesn’t work, and even when paying the $10 a month for no ads, THEY STILL MANAGE TO SNEAK SOME ADS IN THERE. So, some advice to the developers. Take some time to go over the architecture of the app and figure out if there’s anything log jamming individual functionality. Check to see if any functions repeat unnecessarily and determine whether or not the current functions are appropriately designed. Redesign the UI of the video format so that it is more conducive to touch capabilities. Finally, stop giving ads when people are paying double the amount you ask for, for your lowest subscription option..NobbproVersion: 8.0.47

Pure hot garbageThis gets 2 stars because of the content, which is actually pretty good. Of course CBS can draw in shows by throwing money into the air. Now could you please do that with your tech developers? This app is pure trash. I’m talking dumpster fire level. Every time I turn it on I feel like I’m rolling the dice to see what problem I will encounter next. Will it constantly freeze through my show? Will it turn on but not have sound? Will I get the screen that says they are experiencing tech difficulties...but they are working on it? If I was a Roman emperor, whoever built this app would either entertain me when I was bored by punching themselves in the nuts until they passed out or I would sentence you to live under one of the holes in the public bathrooms...which would also have to be how you get your supper. It really is a shame for the shows that depend on you like The Stand, Discovery, The Twilight Zone....could you possibly sell the rights to these shows to an actual streaming app such as Netflix or Prime...you know, so we can actually watch them and know that our money is going to something other than the board members yachts and their wives drinking problems? Welcome finally to 2020 CB. While you try to play catch up to the businesses that will eventually leave your empire in ruin, I’m very pleased to say you are losing very badly and I cannot wait until you hang the “Out of Business” sign from your buildings. But until then, please continue to take my money so you can maintain your social status yet provide us with a steaming pile of trash such as this app..Smack__JonesVersion: 7.3.94

Awful UXI have a hard time believing that most of the positive reviews of this app are real. It’s littered with so many bugs that you’d think it was made of a decomposing carcass. But alas, it’s 2023 and we still have an app that fails to sort episodes as 1,2,3…9,10,11 and still sorts them them as strings, the way a first semester CS student would like 1,10,2,3…. Episode expiration times show as comical dates, such as 24,534 days. More days than I can hope the world still exists if we’re pushing out apps this bad. You still can’t do background downloads! Episodes that appear downloaded randomly cut to black and are completely unplayable. Forget about downloading things to watch on a plane or you’ll end up having to read the flight safety manual, which like Yellowjackets has shown us wouldn’t even be useful. Sometimes the video turns into dank meme pixel art out of nowhere. And the best bug of them all, the cream of the crop… the audio and video get separated nonstop. You’ll just be watching and and next thing you know a conversation is happening 5 seconds after you saw it happen. And only way to fix it? Hard resetting the app every 2 to 3 minutes. It seems designing apps this bad would be impossible, so I am only led to believe it’s nefarious. As good as some of the shows are, the app makes the whole service infuriatingly bad, and I’m going to have to cancel..Mike WezykVersion: 14.0.60

Glitchy App and Too Many CommercialsI signed up for the Essential Plan because I figured I wouldn’t mind a few commercials. I was wrong. There are so many commercials, cartoon shorts are unwatchable. I’d stand for a commercial break in between the two shorts in one episode, but to break up each 9-11 minute short with 5 commercials as well as a commercial break in between both shorts making up each episode is insane. Not to mention, when AirPlaying, the commercials always make the app crash. Either the screen goes black, or when it comes back to the episode, it won’t play anymore and then you have to restart it, find where you were, and then it makes you watch the commercials again and then it does the same thing. I was also disappointed you couldn’t download videos for offline viewing on the Essential Plan as I fly a lot. So, I figured I have no choice but to upgrade to Premium. After purchasing, it wont let me actually use premium until my month is up with the Essential Plan so I’m stuck with an unusable app because it won’t even let me pay to upgrade until my month is up. Customer support is was completely unhelpful with this as well. Only a few more days to go until I can upgrade finally, but I’m not happy at all with this app. As soon as the Beavis and Butthead season is over, I’m unsubscribing and sticking with HBO Max..Electric eyeVersion: 14.0.30

Good content with horrendous app performanceHonestly this app has great shows but the app itself is totally unusable on the iPhone. First of all, I paid for the premium membership because it was advertised as letting you download your shows for airplanes, car rides, etc. In reality you get to choose from about 20-25 shows. All of them are either MTV shows like Jersey Shore or kids shows like rug rats... I can honestly say that neither of those genres are for me and in my mind that was misleading advertising. Second, sometimes the app completely denies me from pausing a show. I can skip forward and backward but under no circumstances will it let me pause it. I literally have to close the app to get it to stop playing which can get very aggravating. Third, if you close out of the app to answer a text / call / get your show to pause / any other reason it will crash when you get back to it and put you on an entirely new episode. Hopefully you have incredible memory or else you’ll never find out which episode you were on ever again. Every update solves 1 issue and creates 2 more. I’ve had this app for a few months now and it just gets worse and worse. Other than those issues the Smithsonian Chanel has some good shows that make this app somewhat worth it but to be honest I would never recommend that anyone spend a penny on with this app..FkgggshfifVersion: 8.0.29

Charged for 30-Day Free TrialI recently signed up via my AppleTV for a 30-day trial. Went through all steps and was told I would not be billed for one month. In reviewing my billing statement today, I found that I was actually immediately billed by Apple for this service. Upon contacting Apple for an explanation, the agent asked if I’d ever had the service before. I replied that I had not. The agent then informed me that I’d signed up for a free trial of Paramount+ in 2015. Somewhat surprised, I informed the agent that Paramount+ didn’t exist in 2015, having only launched within the last 4 months. The agent then said Paramount+ has been around for a lot longer than that and, again, that I’d signed up for a free trial nearly 6 years ago. Though the agent could provide me no better explanation, as best I can determine, a CBS All Access free trial from 2015 is what Apple is considering to be my Paramount+ free trial, and although that seems a bit ridiculous (given that it’s a completely different service) had Apple simply disclosed that I was going to be charged rather than indicating every step of the way that I was receiving 30 days free, I would have at least had the ability to make a decision. In this case Apple decided to misinform me and then tell me after the fact that, “of course we charged you based upon a free trial for Paramount+ over 5 years before it existed.” Lame..Iggy V.Version: 8.0.22

Always crashing! Spoilers!When everything is working properly, my review for this app is 4 stars because there is lots of good CBS content and the streaming quality is pretty high. The reason my rating is 2 stars is because every time I am watching a download, the app crashes, so I constantly have to re-open the app, fast forward to the part of the episode I was at (since it starts from the beginning instead of resuming every time), just for it to crash 5 minutes later. This is so annoyed!! The only reason I pay for the commercial free model is to be able to watch downloaded episodes, but I can't really do that because the crashing every 5 minutes ruins the experience of watching. I will be cancelling my membership if this doesn't change. The other major problem I have with the app is that sometimes the episodes of a season are shown from most recent to least recent. When I am catching up with a show like Big Brother or Survivor, this tells me who is in the finale and who is still there in the end of show before I have had a chance to watch. You're literally spoiling the whole show for me. Also, "keep watching" only shows episodes that you didn't fully finish, rather than showing what the next logical episode would be (I.e. if I just watched episode 1, "keep watching" should suggest episode 2. Instead it just shows episodes 1). So every time I log in to watch my shows, I have to go find the show from the list of shows and try to remember the episode that's next. I would expect this from a free service but not an app I pay TEN DOLLARS A MONTH FOR. if these problems aren't fixed, I will have no choice but to cancel. And yes, I have updated the app..YulyukVersion: 7.1

Weak/Pithy SoftwareUpdate from developer: was told to contact their support for technical assistance. Funny how I have to pay for Paramount+ so I can spend my time trying to resolve an issue that I have never encountered with any other streaming service. Looking to watch YELLOWSTONE? Forget it in Paramount+. Not available. BUT, it is available on the regular Paramount app. Only caveat is that this regular app relies on old technology of one having to have a cable subscription. The more I see how Paramount works the more frustrated I get. I am going to unsubscribe as the whole service is very “loser” friendly, not user friendly. We are a family of four. Three Apple TV’s yet only one plays Paramount Plus. Even when the device playing is shut off, the other two just show wheel of death spinning. Also, if you start a movie before the audio preview starts, it plays over the regular movie causing stupid confusion. Oh, and we subscribed to watch Yellowstone season 4 and well, that is not on the Paramount Plus. It is only in the Paramount app. Thanks Paramount for making the whole process completely worthless. We unsubscribing after free trial period. Not worth the headache. Paramount, get your act together before you go on stage! Pathetic. Maybe you should look at some of the real streaming players before you try to play in the big leagues. One word for Paramount… useless..Alex S.Version: 8.0.47

The Worst Streaming Experience of All PlatformsI’ve used every major streaming platform over the last few years, whether for Live streaming, TV shows, movies, news, etc. and I am wholeheartedly say Paramount+ is the worst streaming experience I’ve had. The app on IPhone and IPad constantly freezes and fails to load. Casting via Chromecast is impossible, particularly for live streamed events, and so far, many of the broadcasts for live events have been of poor quality/presentation when they do happen to work. Paramount+ customer service does a poor job of triaging, mitigating, and solving issues. Their main solution is to “escalate”, meaning that you will never hear back from them and your issue will not get resolved. Their solution is to offer a free month, but who wants to continue with a service that doesn’t allow you to stream what you want to (whether it’s paid or free)? I would highly recommend staying away from this streaming service. CBS Viacom has very obviously spent money to access streaming rights and to create new content, but they have not put much thought into technology, delivery of services, customer experience, and customer service. This service does not have any value to consumers given that most of the time they are not able to stream content in a similar way as other, much better streaming services allow..Sarena1594Version: 8.0.30

So disappointedI got this app specifically to continue watching several series not available on any other service. This app is EXTREMELY SLOW just to load. This app SKIPS and is not fluid in transitions between ads and the program. When watching a series in order, it SKIPS EPISODES every single time. It starts the unwatched episodes at 33 minutes in and NOT the BEGINNING. Paramount Plus needs to take a page from Disney+ and Netflix. Those apps load quickly and always give you the option to start at the beginning or resume at the exact place you left off. They are reliable and don’t dump you out of the app for no reason. I wait about 3-5 minutes every time I launch this app for it to load and it’s not because we have a slow connection. We have the fastest speed internet available. The episodes skip ahead 2-5 seconds continuously and then the audio isn’t synced with what is on the screen. Please make this app more robust so that your customers experience will be better and they will continue to keep it. When I am finished with the series I’m watching, I am cancelling my subscription. So disappointed because Paramount+ has several shows that I love but will look elsewhere for something to watch going forward. Got the response from the developers and they told me to sit tight IF the app is updated. IF. REALLY🤗?!?!!?!?!?!!!!!.LeebalouVersion: 14.0.42

FrustratingThis is ridiculous. When the app works it works fine. But it freezes a lot. Then the app needs to be closed to restart. The download should be a true download. Some episodes simply stop and there is not resetting that position. The only thing to do is remove the download and the re-download. Now if I had consistent WiFi, then why would I need to download? It is like the developers have never traveled nor used the other online apps like Prime or Netflix or ITunes. I paid for it. I should be able to download the episode, with error correction, see the episode and then delete it. Simple. But not on this app. When I am on a plane or train and wi-if is spotty, that should not even matter because the episodes are downloaded! And I am traveling overseas now and can’t watch because I am out of the country???? Ridiculous. I downloaded the episodes in the USA, I should be able to watch them overseas. Same as the other apps. CBS, if you want me to pay full price then make Season 2 of Star Trek Discovery on iTunes and I will pay it. But if you want me to use the CBS app and pay you directly at least give me an app that works and works for travel. Not every user is a 20 year old sitting on their mom’s couch. Some of us have jobs, money, choices and are aware of other apps and how this CBS app should function..Transplant37Version: 6.4.1

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