Paramount+ Customer ServiceCBS Interactive

Paramount+ Customer Service

Live Sports. Breaking News. And a Mountain of Entertainment. Stream more than 30,000 full episodes--including favorites from CBS, Nickelodeon, Nick Jr., Comedy Central, BET, MTV and Smithsonian Channel--plus exclusive shows, brand-new originals, and live sporting events like UEFA Champions League and the NFL on CBS, when you subscribe to Paramount+.

•Watch 30,000+ episodes on demand from hit series like Survivor, NCIS, SpongeBob SquarePants, The Challenge and more! (Plus, it’s all ad-free with the Premium plan.*)

•Obsess over originals. Watch subscriber-only original series like iCarly, Evil season 2, RuPaul’s Drag Race All Stars and The Good Fight.

•Make every night a movie night with blockbuster hits and fan-favorite films from Paramount Pictures, MGM and more.

•Access 24/7 live streams with around-the-clock news coverage on CBSN, scores + highlights on CBS Sports HQ and entertainment news on ET Live.

•Create up to 6 individual profiles for each member of your household. Have kids? Use our Kids Mode profile feature.

•Watch live sports: NFL on CBS & UEFA Champions League.

•Save your faves with our new watchlist feature, My List.

•Stream your local, live CBS station (Premium plan only).

•Catch the best in live events, like the Emmys®, SEC football, The Masters Tournament and more (Premium plan only).

•Download and watch offline* (Premium plan only).

Try Paramount+ free now. After your trial, it’s only $4.99/month or $49.99/year for the Essential plan, or $9.99/month or $99.99/year for the ad-free Premium plan.*

Download the app now to get started.

*Live TV includes commercials and select shows have promotional interruptions. Downloaded content is accessible for earlier of 30 days from date of download or 48 hours from start of playback. Content availability subject to change. Please note use of the Paramount+ app is limited to the United States. Paramount+ promotional offers for new subscribers only. Live TV subject to availability. Prices shown are in U.S. dollars. Other restrictions apply.

Your subscription will automatically renew after any applicable promotional period and your Apple ID account will be charged the subscription price on a recurring basis until you cancel. You can cancel your subscription at any time through your Apple ID account settings. If you cancel your subscription, the cancellation will go into effect at the end of your current subscription period, as applicable. You will have continued access to the Paramount+ Service for the remainder of your paid subscription period.

Please note: This app features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings. Please visit http://www.nielsen.com/digitalprivacy for more information.

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Paramount+ App Comments & Reviews

Paramount+ Positive Reviews

HorribleThe app does not play anything, I have other apps for free and they work perfectly but Paramount Plus that I am actually paying for to have it does not work properly. You guys don’t an email address where we could have some help from you. I think I will cancel this frustrating app. Frustrating not only because the app does not work but also because there is not way to contact you, and I am paying for this horrible app. I hope you do something about it, I have read the reviews and it seems you just don’t care. I spoke on the phone finally with one of your customer service, she could not fix the problem and told me I was going to get an email from you to tell me how to fix the problem in 24 hours, well it has been more than 30 hours since I talked with your customer service and I have not received anything from you. Could you please contact me to fix this problem? Update on the last review, I did the troubleshooting steps from your support page and now it is working. Thank you so much And also you sent ,e an email to let me know you were going to work on my case. Thank you again.Version: 8.0.22

Great app. I wish I could give it 4 1/2 star rating insteadI love this app! Especially bc my tv tends to not always record every episode or sometimes someone will delete it before I get a chance to watch it. The only reason I didn't give it 5 stars is because there are a lot of commercials & if you don’t finish the episode that day or even the same day and decide you want to go back and finish it you have to go back to the beginning and fast forward to wear you left off, which doesn't seam so bad. Except you have to watch all the same commercials that you already watched before the show will begin (so say you watched an hour of the episode and only have 20 minutes left till the end, it will make you watch however many commercials it played during that hour you already watched) I mean It could be a lot worse and you couldn’t fast forward at ALL! So I don’t mind having to watch 6 commercials in a row because that’s how many were played up until the point of the show I exited it at, and they aren’t that long either . I just wish the app could remember where you left off and start it from the same place. That’s really my only complaint! But honestly it’s not a huge deal. The quality is great, it never skips or has issues pausing to catch up or loading issues so if there was a 41/2 stars that’s what I would give it. But for an app that you can get on your phone and not have to pay for its amazing! I highly recommend it if you are a CBS watcher!.Version: 7.2.90

I AM IN MY GLORY.....!Since yesterday, when I discovered this app...I have watched, back to back a TV SERIES that I had resigned myself to miss. It’s happened before; if I cannot afford it...it’s not for me. Dispute intense regret, I waved good bye to the ad on my ipad. When I saw the ad and went further into it, I was amazed. No kidding....at 67, I’m still a child of the universe and STAR TREK arriving in my life in 1966, was a “me’ changer. I literally covered the back of my bedroom door with photos from the TV GUIDE AND ANY I could con from Desilu..I attended the New York CONS! There is way more to this story, but that’s not for here. HERE, I will sing the praises of finding EVERY STAR TREK MOVIE, SHOW, TRAILERS and something called STAR TREK SHORTS. Short, wonderful pieces that bring you back to your (mine,too) first stunned, breathless moments when your realization that there COULD be something better for the Human race. If you are a TREKKIE, TREKKER, OR just watch for fun...you understand. The 100,000 of fans are not just good luck....we understand. If YOU DON’T understand; here is where you will! Oh, there are a ton of other shows I intend to ‘exploit’ when I need a break from the Federation....come and see!.Version: 7.3.10

Great options, poor qualityI have paramount for my PS4. I’ve had it for a few months now, and it’s just ok. The selection of shows is wonderful, however I have an issue with a very specific glitch. Throughout certain shows, the dialogue will go back 5 seconds and repeat itself. The show keeps rolling with the now delayed dialogue. It eventually skips over the forward dialogue causing you to miss some of what was being said in your show. It’s a constant throughout the show and it does get very annoying. Also, it’s plagued with commercials which also are delayed. The advertisement countdown comes on at the top left of the screen randomly, but it doesn’t go to commercial break. It just has an advertisement countdown while your watching your show. At the end of that countdown, then it goes to commercial. Something else that’s strange, is that for the first two or three months of having this app, I only had a commercial at the beginning of the show, and then no more. Now, it’s full of ads. I understand some ads and I’m fine with that, but Jesus Christ. They are long commercial breaks and there are multiple throughout the show. Like I said, it’s not horrible. It just has some glitches. I’m sure they will be worked out in the future..Version: 8.0.22

Love it but can you change one thingI really love paramount + because it has all kinds of shows and movies I can’t watch anywhere else but the only thing I would change is how it is when you just press the home button. You know how apps like Netflix or Disney + have it where when you go to the Home Screen and other apps it will have the little screen in a corner that is still playing the show/movie even if your not in the app that provides the show or movie? That’s what I want for paramount +. It would make things a lot easier for when say I have to look something up or something like that. I don’t want to have to get off of the show to do something small while I’m super invested in what’s happening. I really hope you take this suggestion and put it in your next update. ❤️❤️❤️ Also I have never had any of the problems so many people are complaining like idiots about. Whenever I watch paramount + on tv or on my phone, I have no problems at all. The most problems I had with it was that it skips a couple of seconds into a new episode..Version: 8.0.22

Frustrating to useI had hoped that with the conversion from CBS to Paramount Plus, we would get a redesigned app. I am disappointed that it didn’t turn out that way. I would recommend this service a lot more if there were a couple more features. First it needs a watchlist feature. I cannot stand having to browse for the show that I want to watch every single time instead of going to one place that has all the shows I have earmarked to watch. Also, downloads need to be fixed. And no it is not my device nor my internet connection. This is the only app where after 2 days, anything downloaded pops up with an error message when I try to play it. Supposed to be available for 30 days but really ends up being 2. I am aware that once you start to watch an episode you have a certain amount of time to finish watching before it expires. That is not what I’m referring to. Again, I do not have issues with any other streaming service’s app with downloading and watching episodes later. I live in an area where I don’t have access to at-home internet so this is a very important issue to me. I would use and recommend this app a lot more if these issues were fixed/ added.Version: 8.0.0

Great AppI am enjoying this app immensely. My one-week trial is now over and subscribing to CBS All Access has been a great investment for enjoying the content offered. I am internet-only through my cable company—no TV (and loving it). You get many TV shows with this app—current, new, and old—special presentations, news, and the livestream of CBS broadcasts; including affiliate news casts for your local area. If you cannot catch regularly scheduled CBS shows on the livestream, you can alway watch CBS shows on YOUR time. Very convenient. Picture quality is good to excellent on the TV shows I’ve seen. Audio quality is also good to excellent. I have no buffering issues on my end or their end—I have 100 Mbps internet. The variety of content is excellent. Only a few movies are available for streaming; this is mainly an app for TV shows, news, and CBS special presentations more so than for movies. Anyway, I am very satisfied. The subscription price is reasonable and the content is highly enjoyable! I use this app on my 12.9” iPad Pro, iPhone, and AppleTV-4!.Version: 4.17.1

Good, but with a few problems...So, Paramount+ is amazing and has a lot of good content. Probably my second favorite streaming service other then Peacock because well... Battlestar Galactica. But that doesn’t mean Paramount+ has problems, of course, and I believe I’d like to point out two (this may be outdated soon since they’re updating the app a lot) in which my first problem is probably the fact that their is no Squidward or basically more Spongebob characters that could be profile pictures. Squidward is my favorite character and I wish he was an available profile picture. If you also added more Spongebob profile pictures in general then it would probably be more enjoyable for Spongebob fans that don’t just want Spongebob and Patrick. My second reason is that they actually removed a Spongebob episode (we’re still on the topic of Spongebob xp) called Mid Life Crustacean. Of course, this isn’t a real problem since Prime still has the episode but I still find it a bit weird that you removed it. Honestly, this app is amazing and I give it a solid four until my second review comes in. Thank you for noticing!.Version: 8.0.2

Champions League and Europa LeagueJust wanted to provide some details about the terrific CBS All Access coverage of both Champions League and Europa League football. In particular, I greatly value 1) access to all matches on replay, 2) landing pages that do NOT provide match scores (no spoilers), 3) no score updates displayed from other matches while watching replays, 4) ability to advance or go back in time to manage my viewing as I see fit, and 5) match feeds with British announcers that longtime fans have come to know and like best; there is no need to replace the British feeds with "Americanized" broadcasts that include overly talkative play by play announcers and/or poor commentary, or analysts that are compelled to develop story lines for the sake of creating drama; we've seen this done from other networks [ever watch an MLS match?]. And so in summary, I am most appreciative that the critical aspects of football broadcasts listed above are part of the CBS All Access coverage. You should be very proud of the offered service, and I for one am a very satisfied subscriber. Keep up the great work!.Version: 7.3.96

Finally CBS has fixed the crashing problem!I feel that I owe it to CBS and their app design team to say thank you for fixing the issue of the app freezing and crashing every 3 to 5 minutes after watching a program. This started after the last format change and was extremely frustrating. I ended up canceling, then deleting the app, then redownloaded it and paid for the limited commercial fee to make sure that the problem was fixed. Much to my surprise it is working better than ever!! I then upgraded to commercial free, and now can enjoy my favorite programs again!!! Thanks CBS for fixing the problems! My faith has been restored in your network. The following is my written review from when I was extremely disappointed about the app. Just within the past month the app just crashes every 5 to 7 minutes. It happens while watching live TV, or pre-recorded shows. What is causing this? It started right after the last update/format change. Is anybody else having this issue?.Version: 7.1

Great but can improveI’m giving it a 5 stars because for the majority I am loving the experience, I have all the other popular streaming services but none of them offer all the great reality tv shows that I enjoy as well as full seasons from shows like iCarly and drake and josh, etc. The only thing I’ve noticed is the app has no watch list tab where I can add a bunch of shows/movies and watch them later, this comes in handy for days I cross a movie(s) that I’d want to watch later and make sure I don’t forget about them. Another thing I’ve noticed was when I try and watch something from my device and cast the audio to my HomePod so it can sound louder and have higher quality audio, it thinks I’m AirPlaying it to a tv or something because the “AirPlay now casting” stays in the middle of the screen with bold writing and doesn’t seem to disappear at anytime. Hopefully these issues can be fixed in future updates, but as of now I’m loving the large library of entertainment that I can’t find anywhere else..Version: 8.0.18

GreatWhat’s not to like? I get 120+ television shows I can watch across multiple devices; access to all Star Trek series, including the Animated series; soon to be All Trek All the Time(woohoo); Picard is back; New Twilight Zone coming; smooth streaming on my pad or Mac; the list goes on. The only issues I’ve seen, so far, is with cursors remaining after advertisements while watching on iMac and sometimes the “Done” top left stays after while watching on iPad. If you’re still unsure about Star Trek: Discovery, then take the time to look up House Kor. Notice this isn’t the first time an albino Klingon has been in Star Trek. Find the link between the two and you’ve discovered what makes the Klingon story in this show almost poetic. Discovery is canon Star Trek. It surrounds the Federation and adheres to those same values, just not right away. You have to watch to the end. It’s a great story, and one of the only ones in a long time to make me think *wow, I can’t believe that just happened*. Plenty of those moments; give it a try..Version: 4.20.6

Unmatched QualityThis app has allowed me to watch my favorite show’s episodes a few hours after it aired, which is supreme if you miss TV episodes when they air, especially if you miss it due to something you can’t control such as a breaking news announcement interrupting the show or completely taking up the slot that your show was supposed to be on air. For example, I enjoy watching “The Bold and the Beautiful”, which comes on at 1:30 pm EST. But because of the current pandemic, Covid-19, live governors’ updates concerning the novel coronavirus are aired during the slot that “The Bold and the Beautiful” comes on and takes up the ENTIRE slot the show is supposed to be on air. A few hours later (specifically at 5:30 pm EST), the episode is also uploaded to CBS. This has been really helpful in me getting to watch my favorite TV show when I can’t see it on air during its usual time. The visual quality of said episodes on this app is also great, which I sincerely appreciate..Version: 7.3.30

The shows are great, but the app could be betterI like some shows and movies on this app. I’m happy that CBS stepped their game up. The unfortunate side is that, the loading of shows and pages seem to require a lot of bandwidth. This means the show has I’m watching has to do frequent buffering while watching the show. The funny thing is the many commercials shown throughout watching have never needed to buffer. There are some other streaming services that I could recommend to Paramount+ to compare with. Of course, here is not the place to mention them. If they get around to fixing the threshold of bandwidth needed, I’ll change this rating to 5 stars. Also for any future customers, if you can afford the premium service, then do yourself a favor and pay for it. There are a lot of commercial breaks per video and there are a lot of somewhat long commercials. The commercials are repetitive. Paramount+ do not fret, I’m going to continue using the app and watch the shows I like. I recommend fixing how much buffering is needed. Thank you for providing this streaming service. I hope you all are well..Version: 8.0.12

6 bucks is a cup of coffee a month...As a cord cutter this year, I actually prefer the cbs app to the nbc/abc apps. Most of the shows I watch are cbs, so I did the trial for a month. I watch maybe 3-4 stations on cable and my wife and additional four. I don’t mind paying 10 bucks for directvnow, 11 for Netflix, and 6 for CBS, instead of 89 dollars for cable for 125 channels of junk. For now this is as close as ala cart we can get. What I have learned as a cord cutter is that I watch less tv, so that’s a good thing. Binge when I can and spend more time with family, volunteering, and professional development. Watch less, live more, and make beautiful memories. Cut the cord today! App had some connection issues last night other than that no issues when I am binging at odd times. I wouldn’t mind paying 8 dollars for no commercials but I guess that means I value the 10 mins of commercials per hour at 2-4 bucks. I really should upgrade to no commercials now that I think about it, my time is worth more than 2-4 bucks for 10 minutes..Version: 4.17.5

Fairly typical TV app, but occasional freezesThe CBS all-access works fairly well, can be used to find network programming and watch it and watch live TV. I e had a couple of issues I’d like to see fixed, though. First, after playing a downloaded show for a while (~30 min), the show video will freeze for about 3 seconds while audio continues. Everything work again and the video will start again properly synced with audio, but advanced to the current audio position. Then both will work for a few seconds before the next freeze a few seconds later. I’ve only been able to fix this by killing the app (swipe up) and restart and that doesn’t always work. The second issue is that I have trouble with some shows. For example, I received a push notification that CBS Sunday Morning’s latest episode was available, but when I go to watch, the app says there’s an error and it cannot find the show. Not sure if this is a transient to more serious problem..Version: 7.2.80

Bug fixesI’m a big fan of CBS and all their content which is why I have All Access. I cannot write a reviews on pre-released versions of iOS (but I can on other devices with released iOS!), but I want you to be aware that your video player crashes on BOTH iOS 13.0 and 13.1 betas. It doesn’t matter if it’s streaming on WiFi, streaming on cellular or from downloaded content - videos crash after 2-3 minutes. And even if ~3minutes does play prior to crashing, the CBS app (and AppleTV app) will not update its new time stamp of where to resume. It seems like this issue appeared once v7.0 was released in conjunction with an iOS 13.0 beta. I even hopped on the unexpected iOS 13.1 beta in hopes that this issue was fixed but the same app crashing in the middle of video playing kept occuring. Just a FYI that we are days away from iOS 13 being fully released to public and would be a shame to not have a fix in place, especially those who paid. I know I run my own risk of testing beta iOS releases but I enjoy giving the necessary feedback..Version: 7.0.5

I have to watch extra ads when I rewind?This has a great selection of shows I’ve been looking for and I don’t mind paying $4.99 a month. But in some of the shows the number of ads is ridiculous. Show I’m watching right now plays 4 or 5 ads every couple of minutes. And if you decide to rewind it a couple of minutes, as soon as you stop moving the slider The ads start again. Whether removing the slider forward or backward, you can expect to watch at least 4 ads before you can even see if you’ve gotten to the point in the show you wanted to move to! And if it’s not the right spot and you need to move the slider A little bit further you have to watch another 4 ads immediately again before you can see if you’ve gotten to the right spot yet! I thought about trying the premium service for $9.99 a month but it says that some shows will still have ads. I’m trying to think of another subscription service where you pay monthly fee and still have to watch ads… But off the top of my head I can’t..Version: 8.0.24

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