ArtScroll Digital Library Customer Service

It’s an awesome app that is nice to carry around my library anywhere I go. However, I’d like to see more in the digital library. Like the sets of writings, prophets, and Chumash. I would also like an easier and faster interface that would also work with the Apple Pencil and write notes. I feel they definitely need to higher new designers for the app. It’s nice and convenient, but it’s hard to navigate easily and feel that it needs to be brought up to today’s standards.

Please add hyperlinks to as many of the references as you can in the Hebrew and English parts, including the notes. I love the ability to click on the references in the notes. Please add hyperlinks to all references to other commentators in the notes to Chumash, Rashi, Tosfos, Mishna Berurah, Rishonim, Achronim, etc.. This will make your product unique and a must-have product. Thanks for helping us all take our learning to the next level. Also, as someone whose spent approximately $1,500 to buy the paper copy of the ArtScroll Shas and Mishna, it’s hard to justify spending more money on the electronic version. Is there a way I can show you that I own the paper copy and you can give me access to the electronic version of what I already purchased. Thanks in advance for saying yes.

Great app and use it daily. 2 updates I think are needed. On every screen there are 4 different ways to get to settings (not sure why) the one on main page blocks the text when in full screen. Maybe move this up to the title bar to it doesn’t block the text. Please update the app for the Dynamic Island to display the top portion of the screen properly

This is the best siddur app I've used and I'm glad I "splurged" to buy it to replace my free ones, but it takes a long time to load every time I open it and the scrolling is very choppy, making a bit challenging to follow when I'm reading longer sections. Anything to speed it up would be appreciated (iPhone 6 user).

I love the app, I hope more Hebrew volumes are released soon, but the hyperlinks that suggest to buy other volumes and safarim really disturb the learning, you should replace it with pop up boxes, and maybe in the box add a link to purchase, otherwise it feels like you are targeting me with ads while learning with a paid version.

Incredible app and awesome customer service! Looking forward to be able to one of those iPads that you guys have. Thank you for this affordable app I am really glad that I can have a whole library full of books at the palm of my hand anywhere I am at.

It keeps autoscrolling to end of tractate but should not if you are coming from the introduction. Sefaria is free without the glitches, I paid over $600 for Babylonia then a 300 iPhone to read it on yet it’s buggy. Nevertheless, the ArtScroll version has helpers that make it better than Sefaria, so ArtScroll continues to be my preference.

Great app but I’d like to purchase instead of monthly subscription ... please add that option for all volumes bundle price and individual sets. Thank you in advance!

This app is excellent when purchasing the shas to your library. It’s amazing to have all of shas including a robust search engine at your finger tips! The pages are crisp and clear and the format is simple to use and very accessible. I highly recommend!

I had no access to any book in the library while off line now they fixed the issue thanks

Needs to be redesigned ASAP. It’s clunky and old school design. Maybe new developers?

It is great to have the Artscroll library on my iPad. It would be great to have a Mac app to be able to study using my 27-inch monitors for easier reading and research.

As a Baal Teshuva, I plan to use the iPad version of the Artscroll Talmud for Daf Yomi. It is a wonderful App that will only get better with each update. I have used the Rusty Brick Siddur since it first came out for the iPhone I have been impressed how they have continually improved the Siddur. I expect this will be the same for the Artscroll Talmud. With iPad version I can study Gamara anywhere, on the way to work, at the office during lunch, at home or at Shul. I highly recommend this App. For all the technology advances that Rusty Brick and Artscroll included in the App, I feel the price is reasonable. The Notes section both as a Window and below the English/Hebrew text is unstable and buggy. It skips around. It is difficult to recall the note after it leaves the screen. The Notes feature needs work.

Now that the Daf Yomi is learning Eruvin,When will you fix the 3-D viewer which no longer works on iOS

The most thorough learning tool with hyperlinks on the market. Extensive and detailed.

Thank you translation in Hebrew to English it is very good, but it's shame that not mentioned in the God name only the Shechem יהוה😀. Thank you

This app is the perfect reading companion. Feels like yeshiva in an app. Seamless scrolling and reading with automatic footnotes ! Perfect

I use this every day

How do you go back to the shelf?

Got the app right when it came out, and I've been playing around with it for a few days now. This really is a great thing, and I see how this will revolutionize learning the daf in our digital age. The features are quite useful, and make learning an interactive experience. However, this app still needs work. It still freezes and crashes a little too often, and overall performance needs to be faster. I'm sure these issues will be solved in future updates, so as for now, great job artscroll!

Artscroll has done a fantastic job with this app. One of the reasons I bought the IPad was in anticipation of this app and I am not disappointed. The ability to highlight a few words at a time and see the translation with nekudos and notes is invaluable. It also makes the experience of learning Gomorrah much more stream lined. For all of you complaining about the price/ the fact that you own a hard copy remember that this is a very different product than the physical book. Additionally Artscroll had to do some serious development to produce this app. Also, most consumers are not aware that Artscroll does not actually make much money at all per Sefer. It is very expensive to produce a high quality book. This is a great chance for an organization that has done so much for the Jewish community to financially reap the benefits of their labour. In short I have been inspired to learn as a result of this app. What more can a Jew want?

This app beyond my wildest expectations. Sheer genius! Incredible job! All those who complained about the price should take it easy. It's a fraction of the printed edition price and has much more advantages. $10 a month is less than your daily toll fare to work. And the profits are a zillionfold. 30 gorgeous blatt of Gemara presented and explained clearly and beautifully! What more can you ask for! I'm sure this version made it affordable for people who never considered buying the printed edition. Way to go Artscroll, we're sure this is just the beginning, as amazing as it is!

This app is truly a game changer. I never thought about doing daf yomi. I never thought I could discipline myself to adhere to the rigors of the schedule. This app offers a degree of flexibility, portability, and convenience that the possibility of daf yomi for me is a reality. Even aside from that, the level of explanation allows someone like me, not proficient enough to learn from a traditional shas on his own, to actually achieve a meaningful level of learning. Artscroll you have changed the way people in this generation can learn. Thank you

Once again, Artscroll sets the standard, now with its excellent iPad app. The app splendidly brings the same fine quality as the printed editions to the iPad, where text can be easily increased in size, and where text will soon be able to be searched. It's wonderful to imagine a complete Talmud set in one's briefcase. And then, one can hope, the good folks at Artscroll will go on to add the Jerusalem Talmud, the Midrash, and their other fine products. May they go from strength to greater strength!

The Wasserman Siddur has combined the Artscroll Siddur's familiarity and accepted text and translation with Rusty Brick's amazing internet innovations for all manner of conveniences that assist one's praying. The only possible complaint could be that it has too much! But it does not feel cumbersome because of the ease of control to glide from one prayer section to the next and to split a page for side-by-side interlocked Hebrew and English texts. If the Anshei K'nessess Hagadol (compilers of our prayers) could see this fantastic siddur, they would kvell!

This is truly a Kiddush HaShem. I am a huge Artscroll fan and a Rusty Brick fan. The two companies have put together one of the greatest Torah applications. I travel a lot and now all I have to carry is my iPad. This app is built for all level of users. I listen to a magid shir through iTunes while following the gemara in this app. Brilliant!

I use this app more than any other. The updates are great, and when there is a sale, wow, jump at it. Waiting for the Tanak to come out! It's a tough choice between the awesome search function, and the hyperlink functionality, as to which is the best feature. You gotta love having the ArtScroll Talmud at your fingertip! Greatest app ever.

A fabulous app that can solve a lot of concentration problems. I have done an extensive research in this area. Use highlighting and colour coding. If your mind wanders away, the app will keep your finger inside your gemara. Well worth the price! I was waiting for this app all my life! Constantly being updated. Real good customer service, suggestions are welcome. TOP NOTCH GUYS! Keep doing a great job!!!!

A very good start. The app has had some minor bugs starting out and the developer has worked quickly to release updates to fix the issues. I really enjoy learning with the app over the printed ArtScroll gemoras. The only issue is obviously shabbos and yom tov. It would be excellent if you could download and print out the dafim that correspond to shabbos and yom tov.

Aside the fact that the customer service team is not responsive, the app functionality is unorganized for the reader. I use the iPhone app because there’s no PC app option at the moment, which isn’t satisfying or useful to all users. The iPhone app crams everything up to a single screen that’s confusing to use, and just a single tap through scrolling can make you lose your spot where you’re reading from or unnecessarily highlight a whole portion of it. Sometimes you press on a link directed to read from another source and there’s no back option available to return to what you’re originally reading. Terrible app functionality and aside for poor customer service, you need to address this issue where users can access their digital library on PCs without requiring some program that interferes with the full functionality of the PC itself. That’s not right. Fix these issues.

This is a wonderful app. However it has many issues the developers simply won't fix. When downloading volumes you get an odd error with a series of letters. Wren queried they blamed Apple. No, this is ridiculous. Every other app fixes their bugs to work with Apple's system. Then they never update the base files with updates. So if you have to download again for whatever reason you get the base files from years ago and thousands and thousands of updates that have to run. Much better would be to update the base files every couple of years to avoid the hours it takes to download again. Finally the most recent version puts the dedication line at the top of each page and even worse it changes up and back which is very distracting when learning.

The amount of material available is staggering. The subscription which gives access to the entire ArtScroll digital catalog is worth it if you actually use the materials regularly. I use this on an iPad. The app itself is slow, crashes frequently, and it is VERY easy to accidentally click the wrong thing and spend the next 1-2 minutes trying to get back to where you were. The popout links are very useful for studying intertextuality. If the app weren’t so slow and the UI were improved to avoid misclicks, it would be an easy 5 stars. As it stands, though, it has some major issues that need to be addressed.

This app would be a great resource but the ui is clunky and even running with the latest processor it looses frames just from scrolling and it late to respond and freezes a lot! PLEASE PLEASE PLEASE REVAMP THIS APP!!!! I would love for this to be my go to app instead of Sefaria but I can’t rely on this app to always work in most cases it clunky and slow and outdated please make it more slimline and minimalistic I have been waiting over 5 years for you all to revamp this app and still nothing! You remade your website and it looks great! Pleas please PLEASE DO THE SPO NOW!!! 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

I’m really sorry, but this is just a garbage application designed with 75 year old boomers in mind given the large block interface. But it’s impossible for me to understand how they would weave their way around this ungodly maze of clutter with controls worse and less intuitive than windows 95. Everything takes a year to load, there is barely a way to log in and when you finally do there’s no way to log out. It’s 2025 people, get with the program and design something useable and user friendly my dudes.

The app has good content, I like the Rashi. Howver, it is not convenient. When I go to the TOC and use the links, it crashes and says it’s unable to show. Any downloaded content should be easy to go across by TOC. The Rashi TOC is not well designed, it doesn’t have Parashas based references similar to the Sapirstein edition books

Content is great but needs major change. It’s very slow and glitchy. Looks and feels 10 years old. Artscroll support answered me months later, and their response had nothing to do with my problem. Artscroll pls invest more resources. Especially if we spend over 1k for this content.

Having exclusive rights to digital material from ArtScroll/Mesorah publications seems to include not fixing bugs. Hey why bother when you can’t go anywhere else for the same copyright material. The developers have gotten lazy.

The app is very clunky and won’t let even me log in so that I can access the digital library that I paid a lot of money for. Keeps saying password is wrong, even though that password works for the Artscroll website. Needs to be fixed ASAP please.

I use the Kitzur Shulchan Aruch in the app, and when I go to scroll one part whether it be the English or Hebrew it scrolls all three. What ends up happening is the sub notes are not at the correct place

App support has already been contacted and didn’t respond back to me. There is no way to remove accidentally highlighted anything in the ipad app. The highlights remain permanent. It doesn’t take much for accidental highlights to happen. PLEASE FIX THIS ALREADY

It crashes in airplane mode and would not open, and it has been doing this for months – please fix

Love it but needs to be updates ASAP, it’s very slow and very outdated.

Every time I open the store the app crashes And I tried deleting and reinstalling the app

App crashes immediately after opening Version 8.00

I wanted to live it. But cannot is even use the Art Scroll seforim app

The daf yomi isn’t updating, WHY USNT IT FREE!!!I’m waiting on the new available one. Pls help

Artscroll puts out a great product in book form. I own many siddurim, chumashim, and in print he maras, and I am more than happy with these. I write this review as a fan of Artscroll. This app feels like an "everything but the kitchen sink approach. Each Sefer has too many options with a complex interface, making using it a chore. The interface should hide in the background, but it feels like an ever-present irritation. This is most noticeable in the new siddur. With the siddur, there are several delays. First you have to open the Artscroll app, then you have to go to the library to open up the siddur. Then there is an unnecessary lag when changing between sections of davening. You have to wait for Phuket decimal to load after finishing karbonnos. These issues don't occur with the rusty brick siddur which feels more streamlined. If only rusty brick could use the same font and layout as Artscroll. The print is still beautiful. I would love to see the Artscroll siddur as a separate app altogether from the Talmud app. Iwould also like to see the full Artscroll siddur I the app. It is advertised as a full siddur but only contains the weekday davening. There is value in having the Shannon's prayers available as a reference. It would be nice to practice chazzanus from my iPad on the weekdays. There has got to be a ay to shut the app down on Shabbos and Yom Tov, anyway. In any case, I am still a subscriber to the Artscroll Talmud app, because I know these problems will be fixed with time. The Artscroll Talmud itself is still a wonderful product.

Because it has been almost a year and a half since ArtScroll came out, it is very very tiring to hear "we are working on it" The app crashes several times a session. Yellow highlight disappears, needing to close app and reopen, sometimes several times. Claiming that you do not need internet once downloaded, many times, a window opens up, not letting you to continue, because, something related to internet is causing it not to open. An excellent tool for learning, but enough excuses. New update. when it crashes, it now crashes and shuts down the iPad itself. Also, when you advance the text, it stopped automatically advancing when you reach border. Great!!! Every update 2 steps backwards.

I listen to audio shiurim on my iPad while I read along on the daf. Sometimes I pause the shiur in order to clarify a point or to absorb what the magid shiur has said. Each time you come out of this Artscroll app and enter it again, the 2 title screens are displayed which lasts ~10sec. This might not sound like much time, but there it is hard to keep you concentration on the shiur with the constant redisplay of the title screens. There is no way to restart the shirum and quickly return to the app to continue reading along. There are also many bugs in the app. For example, when viewing the Hebrew daf, if you do a look hold down of your finger, the app sometimes shows you the English translation in a balloon and other times switches to the only English view.

In general I believe that Artscroll is overpriced. So take what I say with a grain of salt. That being said, I went and purchased a volume (Makkos) because my son is learning it in Yeshiva and I want him to be able to get ready for the upcoming school year while we are away on vacation. My first complaint is that while they managed to keep in EVERY dedication page and EVERY Haskama page and all the other non Torah material, they seemed to have left out the actual introduction section which gives an outline of what to expect in the Mesechta. It is referenced to on Daf 2a but nowhere to be found. Seems kind of sloppy to me. Also program crashed a few to times in the first 5 minutes. My recommendation? Wait until they work out the bugs and actually review all the material that is supposed to be in there. In the mean time you can download ובלכתך בדרך and their HUGE library for FREE. If you really need the English get the Italmud for a fraction of the cost (and you don't have to deal with Artscroll kissing up to all their donors by putting in endless pages of dedications for them ad nauseum).

Thank you for the app, it is very useful for keeping up with the daf, using it during my commute on daily basis. Good job on making recent improvements and new features, I am sure many of them are useful (they certainly would have been useful to me when I was starting to learn, especially statement type marking). Please take a moment to read my review fully and consider making at least some of the suggested improvements. Unfortunately, most recent update has a very annoying issue with PDF daf display (possibly only when margins are turned off): when going to next page, the new page is sometimes shifted partially off screen and cannot be fully brought into view no matter what I try. I end up having to go back and forth between pages until the PDF page appears normally centered. A few suggestions that would improve usability: - remember how and where the view was zoomed in on the PDF when switching back from English only. Same issue with preserving zoom level and location across restarts, the app should remember where I left off. Most of the time I do not use popovers, the app seems to only remember last popover location and bring it up when app is restarted, instead of last actual view. - preset zoom levels (e.g. for Gemara with Rashi only visible) would be very useful on ipad mini screens - add bookmarks (with customizable tags or names for bookmarks, although initially, any bookmarking would be useful) - add note taking (please allow for storing notes in some universally accepted services, like Evernote, Dropbox, etc) - speed, speed, speed (on an ipad mini the app is quite sluggish) - updating maseches in the background should not make the app unusable - going to next or previous page should be as close to instantaneous as possible, as, presumably data can be prefetched - would have been very nice to have properly typeset (not PDF) tzuras hadaf with proper fonts, as zooming in on PDF results in blurry text, depending on zoom level. Thank you, and tizku l'mitzvos.

What's up with the price increase? I bought the full size ArtScroll printed version 7 1/2 years ago on the last cycle of Daf Yomi and signed up for the subscription when you first released the app for the iPad. You did not offer a discount to the people who spent thousands with you for the printed version and you raised the price of the monthly subscription in less than one month after releasing the app! There are no guarantees that you won't raise the price again. Would it have killed you to honor the pricing for existing subscriptions? How many people subscribed at the $6.99 price? Would this loss of income force you out of business or require you to lay off employees? Is it worth the ill will and bad feelings this move created? People have praised ArtScroll for making learning easier and more accessible to those without a Yeshiva background. I'm beginning to feel I should have spent the last 8 years and thousands of dollars learning to read the original texts. Thank you for providing the motivation I need for learning how to learn.

I use this app on a daily basis for the Siddur and Talmud. The Talmud is expensive but essential. Much credit to ArtScroll for publishing their electronic version of the Talmud, I just hope they continue to develop this application to make it perform much better!.... And publish more of their books!! Also note this app does not allow you to copy and paste text, say for example you wanted to paste an excerpt into a word processor or email. Also the app is extremely slow and unstable in performance on an iPhone 6 so beware of running on anything less…

I have not written an iTunes review ever, but this app has made me. Crashes - The application crashes, and occasionally doesn't show any text at all. I constantly have to close the app and restart it, especially when learning along with a shiur from iTunes. Elucidation - The notes that normally appear at the bottom of a daf in artscroll are really helpful, but occasionally disappear in this app. I have to go to the full Hebrew daf and highlight lines to get the elucidation. But when the elucidation pops up, it sometimes blocks the Rashi. Poor. Slow - When I try to turn the page, which I can do by simply swiping my finger like I can do in iBooks, it is terribly slow. Additional Content - This is nothing new. If you have the Gemara in print, there is no need for this app. For one, I am going to wait for the Koren app. I will say that I am happy that I didn't buy this app. I tried the free sample, and I can safely say that I will not buy anything from Artscroll in iTunes until there are serious upgrades to the software.