Hoopla: Your Library Anywhere Customer Service

Hoopla: Your Library Anywhere Positive Reviews

Love this appI have been using Hoopla for a little over two years now, to listen to audio books. In the beginning, it was frustrating, because the stories would quit once you got to the end of a streamed part. As time passed, they kept making updates to the sight, which cured the interruptions. Then they added more content to stream, besides the audio books, movies and music. I still mostly use the audio book feature. My son and I enjoy listening. The only thing I hope they consider changing is to decrease the price of the service that they charge libraries. I am lucky that the township that I work for lets school district employees have a library card. The library system in the community that I live in decided that Hoopla was too expensive for the amount of people that actually use the service and discontinued Hoopla. This was much to the disappointment and frustration of the patrons who use it. They kept limiting the number of collective borrows allowed to 4 in a month. Then, even that became too expensive so they made the decision not to carry it any longer. They suggested to the patrons to use Libby instead. I kept pointing out that you have to wait up to 6 months to listen to a new or requested book. I wonder now how long it will be before the my work library system has to cut it as well. Until then, I will continue to let my students and their families know what Hoopla is and how to get it from the library..FlashlapcatsVersion: 4.59.2

ProblemsI really think I could like this app of hoopla if you would fix a few problems. I use the Libby app and really like it. So I thought I would try hoopla as a second choice to Libby since they’re both related to the library. The first problem is I like to read my books with the two column choice. So when I select that option on hoopla, it duplicates a lot of sentences and paragraphs. And that happens too often for me. Then comes the bookmark, which is laughable. Sometimes the bookmark will take you to where you’re supposed to be and sometimes it won’t. You need to set up your bookmarks like Libby does. So that your bookmark tab is showing the whole time you are reading that page so it reminds you to disable the tab, while you are reading. the way you have it set up is very awkward. Another problem is that when you quit reading for a while during the day, or power down for the day, a lot of times when you go back to read, you have to start from the very beginning, instead of taking you right to your place that you left off. Another situation I ran into , when you go to the area where you read a few paragraphs of what a book is about so you’ll know whether you want to choose that book or not. A lot of the words are running together. Is there no proofreading? like I said, in the beginning, I think I could really like this app of hoopla, but the website itself needs quite a bit of work..VdguujfdtVersion: 4.56.1

Borrow limits are frustratingI think one of the minor annoyances is that the favorites are not arranged in chronological order. They're in either alphabetical order, or when the book came out, or when the book was added to hoopla. There's no real reason to even have these options as far as I'm concerned. Wouldn't it make way more sense for it to be listed in the order you've added it to your favorites? I can't always remember the titles of books I've added, only a general timeline that I added them in. Like, I know I've added it recently, or a month ago, etc. Seems like it should be relatively easy to change this, but whoever designed this feature gets an F for UX. While I understand the need to implement borrowing restrictions, it can be incredibly frustrating for those who tend to borrow audiobooks as there is no way to preview the book without using up a months allotment. So if the narration is bad or unlistenable, you’re just out of luck. I get that the limit is set by our local library, but the fact that there are limits is determined by hoopla. I just wish that the platform would be more like overdrive/Libby where you get to borrow more books once you return the ones you’ve checked out. I can’t tell you how many times I’ve gotten into a book only to discover it’s not for me a few chapters in. I really am grateful for this app and the large volume and variety of media they provide, there are definitely drawbacks that make it frustrating. Overall though, a wonderful resource that is free to access through your public library -as access to media and information is a fundamental right in my opinion..Ws_deeVersion: 4.55

ProblemsOriginally I liked the Hoopla app. Now not so much. It seems to be having what I consider insurmountable annoyances. It first started with the app freezing right in the middle of a book. I switched from using the app to read a book to just clicking on read now without using the app. That worked for a while but is now doing the same thing. Very frustrating when you have only so much time to read and then it freezes and you can’t. It isn’t my device at fault either since it happens not only on both tablets I use but also on my phone. I’ve written to them twice with no response about this problem. I was sure they would fix it but no such luck. Also it doesn’t sync between devices. The other library apps like Overdrive will pick up whatever page you’re on when you change devices. Not Hoopla. I’m sorry to say. This means endless scrolling page by page in order to get to your current page. Oh and the latest annoyance is after reading maybe 10 pages a banner pops up and you have to click out of the book, it comes up with the download page and you then have to click on resume in order to keep reading. It’s almost enough to quit using this app. The only reason I come back to it occasionally is they have some books that the other services do not..if you want to try an app that works the way it should try Libby. They’ve got their act together. Merry Christmas one and all. Hope the powers that be read this and fix these basic problems..Casa viejoVersion: 4.30.1

Great selection, dislike the collective daily limitApp gives me this message more often than not- “The collective daily borrow limit set by your library has been reached and will reset at midnight. Please browse and add titles to favorites so you can easily access them after midnight,” despite not having a single item checked out, often times for weeks at a time. I will try to check out a single book here and there (like one every 2 months), but will still receive this message, and it never “resets at midnight” like it says it should. Very frustrating…! Edit: I take back what I said, now understanding that this message I’m receiving (often late at night, when I have time to sit down to read, with young children being a factor in my life) is due to the total limit for daily borrows set by my library, not just for me individually. (It would be like going to the library at 6 PM and being told “sorry other people were here before you to check out all the books they wanted and so you can’t check a single item out”). Though that limit seems to be unfair, and a flawed option to even have available, I do now understand this is not entirely Hoopla’s fallout. That being said, I do really enjoy the app when I can check out a book. There are a lot of selections available compared to other online library apps! Thanks for the feedback and explanation of the problem I’ve been encountering… Will check things out earlier in the day from now on!.Mamamuhs2Version: 4.58.1

Saves Me Lots of Moola!This may be my first app review, but I wanted to tell you how thankful I am for Hoopla. There is plenty of content of interest and I’ve even seen some really recent books on here. I’ve stopped using Audible since discovering it (when someone mentioned it in a review of the Libby app, which I also use, but Libby can have long waits and has shorter borrow times). I do wish we could read the ebooks in Kindle form because that’s better for eyes than a typical tablet screen and my Kindle has much better battery life than my ipad. It’s great how we can highlight within the ebooks, but I don’t think there’s a way to save those highlights or add notes like on Kindle. As I don’t really like reading whole books on the iPad, I usually stick to audiobooks here, but am very grateful for them. Occasionally, Hoopla doesn’t succeed in accurately syncing my place between devices (phone and iPad), so that’s something they might want to take a look at. I also appreciate that you can toggle in and out of Kids mode, but would prefer a password to enter back into adult mode, for when my kids use it on their own. It is tricky to constantly supervise all content kids select and I’m not comfortable with all the options in the Kids section either. Perhaps a parent could enter a password to approve each borrow before a child can borrow while in Kids mode. Thank you for a great free app though. I’m happy to be a member of a library that participates with it..LGuezzieVersion: 4.52

Must have!I am OBSESSED. I am a public library director so the I have helped the library make this possible for our community. If your library doesn’t offer it, ask! Unlike other providers of digital content, though also amazing in their own right, Hoopla offers ebooks, audio books, comics, tv, music, and movies. All items in their catalog are instantly available- no wait! How many check outs a month is set by your library as its free to the user and paid for by the library but its a great compliment to other digital platforms! The app’s interface is easy to use and they are constantly improving it. You can download ebooks and audio books to your device for the 21 day check out so you can listen even when you cannot stream. If the item “falls off” after your checkout (because 50 hour audio books are a thing), you can re-borrow and it picks back up where you left off! You don’t have to start over. There are even more benefits I haven’t mentioned! And from the backend as a director, working with the staff at MidWest Tape is awesome; quick to answer questions & reach out for support. It’s easy to access your portal and check stats, make changes to checkout limits and controls, and review spending. I can’t say enough nor can my patrons!! We love it! CHECK IT OUT!.Linds2286Version: 4.48.1

Mostly goodHoopla was recommended by my public library and I’ve mostly liked it. It’s frustrating that unlike other audiobook apps, there isn’t a way on Hoopla to listen to a preview of a book before borrowing it. So a few times I’ve gone ahead and borrowed but have been disappointed. I’ve sometimes given the book as much as a 20 or 30 minute chance, but a couple times I had to stop much sooner, largely due to the narrator or the production quality. Sometimes, while the book is probably good and the story or characters are appealing, the person chosen to be the narrator is simply bad or inappropriately cast. Sometimes the audio levels are all over the place, varying in volume and quality. I know no audiobook is read all in one recording session, but most manage to maintain consistent levels and some sound like there’s suddenly a different microphone or sound engineer or he narrator was having a bad day. In any case, I wish Hoopla allowed a short preview. The way it is, I have to borrow the book, thereby using up one of my monthly allotment of books and then have returned it within a few minutes because I was disappointed in some way with the book. I’m glad I discovered the option to give the book a rating, but it would also be extremely helpful to be able to write a review. That way I could tell prospective readers which books (and narrators) I really like enjoyed a lot and caution readers about the books (or narrators) I found to be not worth my time..TV All the TimeVersion: 4.26.1

Funny and IdentifiableI’ve employed many of those tricks throughout my year of living in the work environment and in social and personal settings. I felt devious sometimes 🤣🤣and was surprised I was able to pull my tricks off. Yes, there were times when I didn’t know the answer to a question being asked and I would gravitate to the person whom I knew (generally) stayed on top of things. Sometimes, I wasn’t one bit interested in what was going on during a classroom session, a professional setting or a personal setting; however, I was pretty good at “going with it.” I agree “it is always good to give credit where credit is due.” As a whole, I don’t think that you, the leader always has to be the smartest one in the room. If you make it your business to know the people in your circle, you can be successful; you can play tricks on the people. However, there are some circumstances where “tricks don’t always work.” So, do what works for you. In summary, I enjoyed listening to this short book even though, at times I asked myself: “Is Sarah Cooper crazy.” I first became acquainted with her when she was doing her Donald Trump tic tocs. She’s a great comedian and I bet you she wrote this book because she has encountered people just like she described and/or she had to employ some of these tricks herself. I know I have. I bet a lot of other people have done the same thing. For those who haven’t, Sarah has given so many people some good ideas on how to “trick” people. Just be careful; don’t hurt anyone. Have fun..African Queen28Version: 4.53.2

Good, but with some seriously irking flawsWhile I'm thankful for the library service and being able to check out four extra audio books a month on top of what Libby allows, there's some stuff they really need to fix. For one, the way items in a series aren't well labeled. Two or three times I've checked out or returned something I didn't intend to, and since they have no way of correcting it by customer service, now I'm down to three checkouts that month. I never ever end up making mistakes like that in the Libby app. The other thing that drives me absolutely batty is that you have to have an active internet connection to play something. What's the point of downloading something to your device if you can't get to it without perfect service?! I'll be working in the yard or driving to work in that zone where I'm still connected to wifi but without enough signal to do anything, and I have to walk to the house or drive out of range to flip over to cell signal to be able to start my book. Given how frequently the app locks up and stops playing, it makes trying to get yardwork done pretty aggravating. They make these things called "caches" that would let it work offline. You thought you were going to listen to an audiobook while going on a hike? Better not lose signal or you're toast! I will say I like the audio controls better than Libby though, when it is working. The buttons are better sized, situated, and formatted to be more accessible to impaired hands. I also like that you can toggle between chapter and entire book percentages, and easily toggle between and through chapters..PrincessridiculousVersion: 4.65.2

Look! A Book!I really like using Hoopla. It is laid out nicely and books are easy to search for and read. It appears the selection keeps expanding, too, which is great. Thank you for all you do to make the app work well. A couple of things I’ve noticed: One, sometimes a page in a book is split into two columns instead of one, even if the 2-column setting is off, which disrupts the flow when reading. Second, could you please bring back the ability to select and lookup/define a word and see the definition even when offline? One of the best effects of reading all kinds of books is learning new words and expanding vocabulary. It is unfortunate if this is something that can only be accessible to people with an internet connection. This is also a feature that previously could be used in areas without WiFi availability when reading, and the Search Web option is not helpful in those situations. The former Lookup function seems to have disappeared since one of the recent updates. I also noticed when reading in dark mode at night that the white text backlight is quite bright, even when app and device brightness is turned all the way down, and is sometimes difficult to read for that reason. However, it looks like maybe that has been adjusted a little more recently. As an avid reader, I really appreciate having the Hoopla app. Thanks so much..ShoF3Version: 4.60.1

Very good appHoopla is a very useful app and I’ve gotten a lot of books out of it: mostly audiobooks, quite a few ebooks, plus some music and graphic novels. It’s biggest problem is the very limited number of checkouts you have per months; occasionally I’ve run into limits on how many checkouts that my *library* is allowed. Because of this, I use Hoopla after I’ve exhausted all other options because, when ripping through a series of ebooks, it is very frustrating to have to wait for the next month to finish a set. I recall no standout problems with quality (every software can have bad moments) but for some silly reason Hoopla’s audiobook skip-backward function does not work with my vehicle’s sound system controls. It’s a long standing problem and very frustrating when you’ve missed something and, as you’re driving, there is nothing safe or legal to do about it but stop listening. Hoopla is one of five audiobook apps in my phone and it’s the only one with this problem, which suggests it should be a fairly easy fix On the plus side, it has a standout smart Lookup feature. It has the usual dictionaries but also connects into Wikipedia and if it finds a reference it shows a snapshot with pictures right up front. I’ve not noticed whether it’s good at language translations or not but perhaps I’ve not read that type of book yet on Hoopla..Rbw43Version: 4.48

LIBRARY APPS FOR THE AUDIOBOOK WIN!I found this app when I was doing a deep dive comparison for different audiobook listening apps and almost gave up when it looked like Audible or Spotifys sad credit/15hr listening caps were the only option when WHAM I happened upon a Reddit forum directing people to download Hoopla an app accessibile via your local library. Legit just input your library card information and a plethora of audiobooks were up for checking out. Not to mention 1)the books get returned automatically after 3 weeks 2) if you’re like me and love falling asleep listening to your audiobooks but hate when way too many chapters have been read through while sleeping (aside from your phone batter draining too) you can literally set a timer to how long you want it to keep playing for be it the end of the chapter your currently on or a designated amount of time. 3) If you also share my affinity for logging your reading on your Goodreads App you can see the listed chapters on Hoopla and reference the % of book read on Hoopla to add to your Goodreads progress. 4) There’s a digital bookmark capability, car & activity mode. 5) Most importantly there is no listening cap! It is literally the perfect audiobook app. DOWNLOAD NOW!!!.Phoenix LNVersion: 4.57

Malfunctioning when checking out booksI have now had four failed attempts to check out a book on hoopla. In all instances I had not checked out any books for a few days, but the app refused to let me check out saying “you have exceeded the amount allowed by your library for the day”. I don’t know whether this is a library problem or hoopla problem but it is very aggravating. I’ve called the library and they say there is nothing they can do. That sort of indicates it must be a hoopla problem. Either way, we need a fix, soon! OK, so the Hoopla app developer did respond to me! That is a pleasant surprise. However, the messaging that comes to the app user still needs to be corrected. The way it is currently worded it makes it sound as though I had exceeded my daily limit. What it needs to clearly state is that all the patrons of the county library have exceeded the daily limit the library buys from Hoopla. That way at least I would know I am not being accused of exceeded my limit when I know I have not done so. As usual, “what we have here is a failure to communicate.” if hoopla will actually correct this problem I will be happy to increase my rating. Overall I don’t have too much trouble with this app especially given the fact that it is free, and it allows me to listen to many more books that I would if I had to purchase them elsewhere..Letgo stinks like pooVersion: 4.54.1

Used to love it a lotI used to enjoy hoopla a lot and only wished I could check out more than 8 books/audiobooks a month. I even liked it better than Libby because it had more audiobook selections. But lately, I keep having difficulty with it. Sometimes it won’t download or open an audiobook. Today it won’t let me borrow an audiobook even though I have four more books available. I don’t know if it’s because I recently discovered Karen Kingsbury and enjoy listening to her books or what. I even tried to download a different author and it wouldn’t let me. It keeps telling me there’s an error and I can’t borrow more books until tomorrow because the collective daily borrows have been reached. I didn’t even borrow any books today or in almost a week. When I first signed up for hoopla a year ago I borrowed my limit in less than a week when I discovered audiobooks. Last week when I had problems I just deleted the app and reinstalled it but it didn’t work this time. I’m so disappointed because I took the week off to clean for an open house so I have all the time to listen while I clean but I can’t. Leaving later this month on a trip and hopefully can download stuff for the drive and plane ride. I hope they fix the app soon..ChriscddoVersion: 4.26.1

Not very responsive anymoreI used to love this app. And I still think it’s a wonderful idea. It gives people the opportunity to borrow books through their library without having to leave their home and go to the library. And it gives you more choices that might otherwise not be at the local library. That being said this app isn’t as responsive as it use to be. It is horribly glitchy lately. Whatever the developers did when they updated this app it wasn’t for the better. It kicks you out whenever you are looking though book titles. Starts you back at the beginning. And isn’t very touch responsive. Please fix this app. Update it for the better this time not for the worse as it is now. It needs to be better. And also allow you to play a sample before borrowing an audiobook. There is so much you can do to make this app better. I only hope you take the opportunity to do so. Also needs to have a better way of telling how many titles you borrowed. A counter so you know how many you have left to borrow. And allowing to borrow more would be nice like 10 a month. Especially with audiobook and movies. The bonus borrow is a nice touch I hope that continues..SassysweetnessVersion: 4.44

Get hoopla now!I have always like audio books. I am a young girl, and I am dyslexic. I have always struggled with reading despite my best efforts. I eventually found out about audiobooks, and convinced my parents to get me a radio so that I could listen to the cds at the library. It helped so much, and I started making progress with my reading and reading comprehension. However, a radio would always lose my spot when I unplugged it to bring around the house with me, and I eventually ran out of books I liked to listen to. I can still recite most of the lines from Harry Potter from how often I listened to them. Anyways, one day, I was at the library, and I say a sing for hoopla. It was exactly what I needed. I downloaded it onto my phone, and fell in love with it. Hoopla’s free and easy to use. I listen to hoopla daily, and it’s a perfect way to read books while getting dressed, driving, or even just so you can follow along. You can even adjust the speed of the book depending on your reading level. If you are looking to have this for a child, you can put restrictions on. Since I got hoopla, I have also gotten Overdrive. I am so happy to have a site that has free audiobooks, and doesn’t even require WiFi.😁.Nina EvansVersion: 4.25

The Henna ArtistThis was a very enjoyable, albeit long audiobook. I would not cut it because all the details are relevant. Her early life her marriage, her escape, her reinventing herself to be able to create a lucrative business. Her ability to pamper the wealthy women she has as customers, in her quiet submissive fashion is just noteworthy. I do not know how I would have dealt with the overbearing snobby rich women. The ones who could ruin your business with just a few seconds. I loved the gentle care Lakshmi gave the young queen when her son was sent to England at the tender age. Her ability is a gift of compassion. Later when she goes to the Himalayas, what an interesting time. It speaks of her ability and compassion which turns into her next chapter. The young man she “adopts” as her ward, the streetwise imp who is in a way her guardian as well. When her sister shows up totally out of the blue since Lakshmi did not even know Rada existed. (Please excuse the possible errors in spelling names, since the audiobook did not have correct spelling included). All in all, the audiobook was 10 hours, but excellent story, wonderful book. The ending is such that we can add our own final chapter. I know I have!.CrabpattyVersion: 4.33.1

Convenient but borrowing limit & PAGES STICKPros: I don't have to go out to the library (spending time and gas) to get a book. I don't have to worry about damaging the book, losing it, or late fees. It also saves my place in a book with roughly 80-90% accuracy. And, it offers books I otherwise would not be able to get from my library. Cons: It's not easy to check different pages for something because you swipe to turn a single page at a time. (I can't find a menu or "how to" section to see if there's another way.) Sometimes pages stick (pages stick way too often), have a black spot, go halfway off the screen, etc. so text is unreadable. I would hit the X to go out and back in, but that is often missing too. To fix, I have to power my device off and back on. It's a real pain, but it ultimately works. Finally, there is also a monthly borrowing limit unlike the limitless books I can check out from my library per month. (My Hoopla limit is 10/month.) Honestly though, I would rather have a physical book in my hand for the ease of checking different pages and not having to be tied to a charger, but I am glad to have access to titles that my library doesn't physically have (even if the pages do stick infuriatingly so). (Seriously though, please fix the page sticking. Thanks.).Mom w/ MigrainesVersion: 4.25

Best Library App! ditch Audible and paid subscription servicesIn an earlier review I was frustrated at the app. The borrowing screen basically staying on the app until you exit out is rather annoying and the limited borrows per month also can be a drag. This app has was more than any other I have seen. The catalogue is stacked with books, audiobooks, movies, comics and tv shows. Still only one borrow per episode which also can be a bummer. The catalogue also changes a lot and many things do seem to leave the library a lot but that is not the apps fault nor the library you use itself. That would be the funding the library receives. I use this app nearly everyday and cannot love it (despite the drawbacks) enough. Its catalogues get me through rough work days with my faves and more importantly it’s FREE. Also I love that the playback speed goes up to 4x for audiobooks. The app is a gem and I always tell people to get a library card, ditch audible and get this app asap. Always helping anyone with the app navigation as I am on it all the time. I love this app and I completely disregard my previous low Star rating..MitchyCoffeeVersion: 4.62

Too many limitations.First off I really enjoyed this app and how I can read any books I want. I have read most of the Avatar the last airbender series but I want to read more. That is the problem. I can’t. Only 10 books a month is kind of ridiculous. Especially all the Atla comics are split into three parts! So they each count as a book which is dumb since there only 80 pages each. Also just having a 10 book limitation is dumb since real libraries don’t have that limitation so why should a online library have it? If you can’t change it for free I suggest charging 5-10 dollars for unlimited books a month. So I can at least finish my series and avid book readers can read when ever they want to. Also this app has weird book availability. So your telling me this app has every Atla book series and book but not the series straight in the middle of the plot line. Why is smoke and shadow not in this app? I’m seriously dumbfounded as to why they have every other series but this one. I’m not spending 20 bucks on Apple Books to get this so I guess I’m just gonna have so skip it. By the way its says suggest titles in the settings and it’s says “coming soon” and it’s said that for like a month. So get that fixed. This really great app could be 5 stars if it fixed these three problems..MatthewH08Version: 4.32.2

Not enough borrows per month, and please bring back the categories in the Genres sectionI love this app! It’s definitely become one of my favorite daily apps to use. Since I live in a rural area, going to the library is quite difficult. This month was the first month I used up all 8 titles allowed, so it’s going to be a boring Christmas break. I understand having a limit, but I borrowed a few titles I didn’t like. Putting them back doesn’t allow you to borrow more. One would think since it’s based on number of titles, you could just borrow the same title again. Apparently that’s not the case. Extremely disappointed, since I love the Puzzle Palace Bingepass, and I can’t borrow it again until next month. If we could be allowed to borrow the same titles without it counting against us, or borrow a few more (especially if we put them back right away), that would be extremely helpful! Thank you! Again, I truly love this app! Also, I loved how most of the Genres had a list of categories. Now there are thousands of titles per genre, making it difficult to find what I need. Still loving the app!.Lala_jujuVersion: 4.61.1

Great app — unable to switch districts without bugs.I love Hoopla. But since we moved one district over, we had to relog in with our new card numbers. You would think this would be simple, but no. I spent 30 minutes trying to get the app to allow me to 1) enter the info in the correct space — it kept reloading the page with all the words on top of one another, then 2) I finally was able to enter the info into the correct spaces, it would not allow me to scroll down to save the new info. 3) after finally getting it to save once, I went to borrow a book and it told me it was unable to do so. So 4) I went back to look and it tells me we are still logged into the old library. So I log out, log back in. 5) it still logs in as the old library and then 6) after I try to re enter the library card info, it tells me the card has already been registered. But I am still unable to borrow anything! This is absolutely so frustrating — all to switch library districts. Please fix the bugs here — otherwise I love your app. Just wish it was easier to use when switching districts. Til then, I’m stuck..Jfreid22Version: 4.44

Please convince my library to allow more monthly Hoopla borrows!I love Hoopla, even more than my library. When my library is missing books or audiobooks in a series, I can almost always find those at Hoopla, which is awesome! My library severely limits the lifetime number of books I can request (to 5!) so it makes it unreasonable for me to request books missing from a series when I can find them at Hoopla. However, now my library has severely limited our number of monthly borrows from Hoopla. I’m hoping Hoopla can help with this and convince libraries to make that number much higher, like it used to be. I want to be able to read missing books/audiobooks and also read other series that my library doesn’t have but Hoopla does have, but this is hard to do when my library only allows 4 monthly borrows from Hoopla. I loved when Hoopla recently (in February) offered bonus borrows that didn’t count against the few that our library allows. I have used my borrows since then to complete series that I began during the February bonus borrows. Thank you, and I hope you bring this feature back again!.BaileyJDVersion: 4.52

Barrow AudiobooksI understand that you’re allowed to check out so many per month, but I don’t understand why you can’t check out other books when I have return them with in a day to a week at the most. But I’m not allowed to check out any other audiobooks when I don’t even have any because I was responsible In returning them for other people to listen to. It’s like your punished for returning what you downloaded way before the return date. And with not a single audiobook waiting for me to listen to on my account, I’m still not able to download any. So being a truck driver and having the time to listen daily and nightly I’m unable to listen or download. I know before audiobooks I was able to take a certain amount and when I returned them I was able to take more, just as long as I returned them. Now with the automatic download and with them being able to take them back at there time I’m having a hard time understanding returning before the due date and not allowed to check out any other, and with all this technology they can’t see that but the old time returning work better..At NightVersion: 4.43

Great App! But…I have been using Hoopla for around three years, and to say the least…Im obsessed!! Its perfect for travelers, if you cant fit any books into your carry-on, Hoopla is perfect. Its like having a digital library in your pocket! There is a vast variety of choices for every age! If your a parent you can put kids mode on to restrict any explicit content! Its very family friendly and safe to use!! The books and comics even have a age ratings (PA, E, M, T+, and EX). If your going on a long car ride and have very little internet you can download books and read offline, which is a very helpful feature. Hoopla has many varieties of media, from eBooks, audiobooks, comics, manga and movies too!! The only problem is if your an avid reader like me and go through a-lot of books per month, you know seven just isn’t enough.. Hoopla restricts you to seven books per month, even if you return your book you still cant borrow any more, which is super aggravating to me. I hope Hoopla will update the amount of books you can borrow. Otherwise that Hoopla if one of my favorite apps. Don’t hesitate, download now!! :).AmeemmemememmmemVersion: 4.60

Great…BUT??I read a lot of different authors, I’ve never tried any of the audiobooks, to me a book is all about being able to see and read the words not having some one else read it to me, and this app has started making its way towards more audiobooks than actual Ebooks and that saddens me. But on the other hand I’m also able to come on to Hoopla and find many of my Ebooks that aren’t on the actual Overdrive App, or what is now the Libby App and that makes me very happy, I may start a series on Libby but am unable to finish it on there because for some reason they just have the very first Ebook of that series but then I’m able to finish the series here on Hoopla. But I have many issues with the borrowing of books, it will tell me I’ve met my download quota for the day and need to come back at MIDNIGHT to try again, but I’ve not downloaded anything from Hoopla that day meaning that was going to be my first book, smh. But all in all I think it’s a really great reading APP and have been using it for years as I read a lot. I will continue to use it Hoopla as long as it’s made available….Dixiegirl😘4771Version: 4.55

Hoopla ApI cannot imagine my life without Hoopla. More accurately, I don't wish to go back to my life without Hoopla in it. Anyone who struggles with eye strain, serious vision problems, or constraints on their physical activities which lead to more time on their hands than activities to fill the day will appreciate this Ap as much as I do. At first, I had to learn to manage storage issues so my iPad had sufficient space to work fluidly. Next I learned that Hoopla worked even more efficiently and smoothly when I completely Downloaded audiobooks first. Experimenting with the "Favorites" function while I search for new books allowed me to collect a goldmine of reminders of series books still waiting to be read or more books by the same author. Clearly, I use Hoopla mostly for its Audiobooks. Three choices per month would disappear too quickly if I chose music or videos. For me, Nonfiction works best to accompany morning yoga stretches. Classic lit works well to lighten chores. Historical fiction is perfect for afternoons. In other words, I have found a wide range of subject choices from physics to music to romance to computers to fill my listening hours. As the end of the month nears, I sacrifice any remaining choices to experimenting with uncertain Authors or stories, particularly because I do not find all Readers equally easy to listen to. Some Readers use heavy accents. Some use high pitched voices. My one suggested improvement is for a brief sample to check out the Reader prior to committing to a book. Three choice per month is very limiting and works without huge frustration ONLY if I stick to long books and have good luck with a Readers' voice quality. Choosing unwisely or unluckily creates downloader’s remorse. Still, what a wonderful bargain: 3choices a month FREE with my library card! Thanks, Library Boards! Thanks, Hoopla!.Jilie237Version: 4.47

Hoopla helped me get back into readingI am very busy, mom, business owner, community volunteer, etc. I love to read, but for 2 decades the only time I get is right before bed and I fall asleep within one page. Borrowing audiobooks on Hoopla has brought books back into my life as I can listen while driving, cooking, working, yard work, or doing other tasks and need my hands, and/or eyes, free. Some people complain that now you will hear the book in that one voice and it kills your own imagination, but so far they’ve all seemed fine to me. And since the alternative is, I don’t get to know this book at all. I’d rather do it this way. My one criticism is with the timing, when you have a popular book, it just gets pulled away before you have a chance to finish it . You have to get back online at the end of the line. I wish there was a way to be second in line just so you can finish off the book without having to wait months. At least you get 3 weeks on Hoopla when you only get 2 on Libby, I never finish a book on Libby, but I usually finish it on Hoopla..CitymominwoodsVersion: 4.61.1

3.5 StarsOverall, I love the app and glad that my library offers it. I use it mostly for audiobooks and often find that it has titles I’m looking for that Libby or Kindle Unlimited does not. However I have experienced several difficulties with the app: 1) When listening to an audiobook, if I pause it and then try to play again, it will either play with no sound or remain frozen. I will have to close the app, reopen and try to play again although this does not always solve the problem and will have to close and reopen again and again until it works. 2) Sometimes I will open the app and click to resume my audiobook and it starts the book completely over. If I close and reopen the app, at times it will find my place again but this has not always been the case. 3) When trying to submit a help/question for a book (at the bottom where it says “having trouble with this title?”) I can click that and click one of the issues listed and am able to type what I’m experiencing but don’t see an actual button to submit my request/concern. 4) I wish I could preview an audiobook before using up one of my borrows and disliking the narration or the book..KeisharanaeVersion: 4.49.2

Hoopla could be so much better. Needs someone to do thatMy desire was to be able to read books from my local library while temporarily home bound. Had trouble setting it up because my closest local library didn’t appear in local list. I chose the next closest library and was unable to switch or add another library when I called library for instructions. Also when chose book. it was frozen . Finally since couldn’t add my closest library. I started again having to have a different email address. I thought all books in the library would be available, but the newest ones that could be checked out from library in book form had only summary books not the original book. No books I requested were available as ebooks. There were lots of books from which to choose but most seem to be unknown authors and titles like many Kindle free books are. I did choose a movie to view which was great seen on my largest size iPad. I tried to request some videos without success, but the list seemed to contain some I’d want to see. So main thing I’d like changed is to be able to add other libraries and switch from one to the other. Having to have multiple email addresses isn’t convenient. There are a number of local libraries where I live and would like access to all of them. My 2 library cards work in all the branches. ( there are private and public libraries) Also why can I get a newly published book from the library and it’s not available on Hoopla? Hoopla should re reconfigured and in general be made much easier to use and have more new books available as ebooks. Haven’t figured out how to unfreeze books I’ve chosen. Hoopla designers should read all the questions posed to Google to see what to fix. Also why such a low limit per month? It seems to be 6 per month and I think it seems to be combined ebooks and videos. Why can’t borrow one and then return that before borrowing another? 6 books is extremely low limit especially if combined with videos borrowed!.AcyanksfanVersion: 4.49.2

Good omensThe book moved very slowly and was hard to comprehend could not keep my interest I didn’t even finish the whole book. Would rate it very slow. It was an introductory book and only had about 10 lines in it. Very difficult to review. But I like the boxcar books in general. I would like to inquire why when you have books already downloaded does hoopla not bring them up. I have been so upset that it refuses to bring my audiobooks app where I can select them to continue reading . I would also like to know why kids selections come up and it will not show me adult reading in the audiobooks. Since hoopla is the only out look to get audiobooks through the library anymore, I find it extremely difficult for your site to continually provide access to the audiobooks. It is so annoying to me that the audiobooks will not appear Under the bar road heading. If you can correct these problems it would be amazing and very much appreciate it. C . Petit large audiobook reader. My estimated time presently per day is four hours and 30 minutes..CandtstlcVersion: 4.53.2

Great selection but quirky appI love the selection of books available. Often books that have very long waits on other library apps are available here. I also love the three week checkout. Unfortunately, the books and audio are quirky. The books do not show page numbers only how Many pages left in the chapters. The audio does not show chapters at all so if you are reading and listening, which I often do, I have to search for a long time to find where I am in the audio after having read a few chapters. I finally gave up reading and listening because I was spending too much time finding my spot. It would be great if the books and audio worked together. Also, the book pages don’t fit great when I read on my iPad because there is a bottom bar showing how many pages left in the chapter. It often covers up the last line on the page and it does not seem to go away. These are minor issues for a free lending service so don’t be deterred by them but it would be excellent if they were fixed! Enjoy reading!.GseivertVersion: 4.30.1

The worst piece of crapA much improved app. Many of the problems I’d had with it - and, as you can see below, they were numerous - have been fixed. Time will tell whether it’s more stable, but for the moment, it no longer gets in the way of my enjoying my books. What I originally said: It’s a shame, because what it does - give people access to ebooks - is fantastic, but everything about how it does it is stupid. The formatting of the books is wrong. It counts page number incorrectly. Navigation within the book is unreliable. The books don’t rotate with my ipad even though the app does. There’s apparently no way to get to a complete list of genres. WhenI list books from a genre, and I inspect one, returning to the listing always takes me to the top of the listing, no matter how many pages I’ve traversed. It’s as if the person who designed this app has never been in an actual library, or possibly doesn’t know what a book is. My library subscribes to both Overdrive and Hoopla, and I avoid Hoopla like the plague because of its terrible app. The new Libby app from Overdrive beats the pants off it in every conceivable way. I would give this app negative stars if it were possible. Just set it on fire and start over. Bleagh..SptowerVersion: 4.33

Good digital book serviceOverall, I like hoopla. I’m finding a really good, diverse selection of audiobooks and ebooks. I’ve run through Children’s (Dr Seuss), Mid-Grade, YA, New Adult & Adult fiction titles (mostly paranormal romance)- several series, and good addition time after new books are released. I’ve also found many good nonfiction titles (money, business, real estate, mindset). I did not find as many in other services, but maybe that’s just a reflection of what I’ve looked for. Most months I have enough borrows available through my library, but when i get really into a series I run out. I try to schedule to start the series mid-end of the month so my borrows reset and I can run through without having to wait :-) then i take a break for a few weeks. I took off a star because I had issues with the search function resetting the page before I could select my title the first year I used hoopla. It hasn’t happened the last several borrows so I’m hopeful the app glitch has been fixed. With Bluetooth I’ve listened to audiobooks over my headphones and the speakers in my Jeep while I’m driving. It links well..DuskDancerVersion: 4.60.1

Changing LibrariesIt works fine until you want to change your library. The text overlays with the buttons you click and I literally had to put in my card number for my new library seven different times each time I went to the screen because it kept erasing and then I couldn’t scroll down half the time to see the library card # and pin # boxes. Also once I switched it said, “error” that is already had that card but when I logged in and out it still showed my old library but then my new card in settings. What? And I tried looking for a book my new library has but my old once doesn’t and I’m still stuck in the old not in name on the display only but also in terms of what I can borrow. Logged out and uninstalled and reinstalled the app but seriously why the delay? Does the app consist of solos of information that don’t talk well to each other? With overdrive and Libby I can switch between libraries like a breeze. Hoopla is not a UX friendly app when it comes to changing libraries—atm it is glitchy and frustrating..HeyitseruVersion: 4.30.1

Glitchiness dropped the ratingPlease note that I have only used this app for reading e-books, so my rating is based on that. This app is fussy when it comes to turning the page. If you don’t do it just right, you either end up several pages ahead of where you were, or it freezes and crashes. I also don’t like that you can’t adjust the screen brightness. I read in bed a lot, and even using the low light filter on my iPad doesn’t dim things enough. I’ve used the gray background color, but it does not extend the full width of the screen, so there’s an annoying white frame around the gray page. (There is a white-on-black setting, but that bothers my eyes.) The search feature is okay, but it would be helpful if you could filter by language; some of the books I read have French, Italian or German translations, and it’s a pain to have to slog through those. Also, searching by author is somewhat hit or miss. With all the complaints, why do I still give this four stars? Because I can read books by some of my favorite authors, without having to purchase their books. So it’s worth that..A. ShureVersion: 4.49

Amazing appI tried Hoopla a few years ago and wasn’t too impressed. Recently I picked it up again and wow, this app has improved and it’s amazing. It literally feels like getting away with something to have this much free content - not just books but also audiobooks, music, even tv shows and movies - for FREE at my fingertips. Between this and the Libby app it’s like having a huge library you can take with you anywhere. You can download anything you borrowed to your device with one tap. This means I can listen to music and audiobooks in the car without streaming! Yay! The only downside I have found to this app is the borrowing limit which, with my library, is 6 items per month. I have to ration my picks carefully! However, I believe this is specific to the library your account is linked with, not universal for the app. The only issues I have encountered are so slight they’re not even worth mentioning - an audiobook that skipped/lagged for a few seconds, and occasionally the app crashes or loses my place in my book. This app is so great!.Tess329Version: 4.49.2

This app lives on my quick bar!I use this app almost daily & all day long. I consume audiobooks like a goblin. This app keeps up. I would prefer if there wasn’t a waitlist for audiobooks- it just doesn’t seem right in this digital age we live in, but it is what it is. I have a free membership through my library, and I’m obsessed and so happy that I found out I could use this to consume books. I was always taking out books for them just to sit next to my bed or on my desk without touching them - this allows me to take them with me and the best part is the audiobooks- recently got into Graphic Audio books and I just put in my EarPods and go about my day. I’ve been able to actually finish books that I had put on a TBR with the expectations of never actually getting around to it. “One day…” I kept saying. Now I’m getting through about a book every 2 days or less. Wish there was the ability to take out more than 8 a month but it is what it is! App overall: 10/10 highly recommend. Never had any issues..DaniagzVersion: 4.62

Deeds of DarknessAnother engaging tale of the battle between vile murder and villainy with virtue and justice in Medieval England. Mel Starr is a noteworthy author; his writing it tight and his plots are believable and captivating. Starr’s characters are well-rounded, fascinating, and I find I like his protagonist, Hugh Singleton, very much, as well as his commendable wife. It is refreshing to actually find a loving married couple in a modern day publication. In our present day world, sated with duplicity, lust, innuendo, and vulgarity, it is so refreshing to read these compelling novels. Hugh is not perfect, of course, and he struggles with his conscience many times, but I appreciate his resolve to be honorable in his dealings, and to do right, even during moments when he would like to do otherwise. I find myself enjoying Hugh’s fellow villagers and his cohorts at the castle. I always look forward to reading the next tale in the series. The books paint vivid scenes of Medieval England, and broaden the reader’s knowledge of the realties of daily life during those days. Disease, poverty, political corruption, as well as the power of the church, the beginnings of Protestantism, and the difficulties faced by the common villagers - all these are present. But, we also see into the world of Medieval medicine, herbal medicines, surgical practices, and the high mortality rate of both young and old. I have been delighted to learn many new words, no longer used in our present day English. The clothing, fashions, customs, and the importance of ale wives, midwives, millers, smiths, haberdashers, bailiffs, and knights, squires, pages, scullery maids, and villeins - all these and more are interwoven throughout the plots and action. Excellent novels..Just Plain DeborahVersion: 4.26.1

Tv seriesI really enjoy the programing,however would like to see the tv series in sequence..MotzartieVersion: 4.26.1

I love hoopla!I just wish there wasn’t a limit to how many items you can borrow per month! Other than that, it’s great!.Bananatown111Version: 4.47

Hoopla is nice but I don’t like the waitI love hoopla but I don’t like that you can only get 2 books a month I go through books very fast so it isn’t the greatest but I still like it.IhasfeetsVersion: 4.51.2

The Day Shelly Woodhouse Woke UpAs a survivor of domestic violence I was a hesitant to start this book, but am glad I did. The complexity of the trauma one suffers was presented in such a manner that it wasn’t triggering for me. It gives one hope. It’s a book that I will recommend to people who want to better understand domestic violence..WinnieTheEweVersion: 4.60.1

Was enjoying...But suddenly all my content/favorites/borrowed books have disappeared and I have to search for the book to read it. Restarting the app & my phone doesn’t alleviate this issue. I’m hoping it’ll fix soon!.MandaBertVersion: 4.30.1

WarningQuite surprised when I reached my limit. Did not know this would happen. I would never have started a series. Maybe a warning of number of loans remaining would be useful..Magwitch37Version: 4.53.1

More books per month!It’s a great app and I love it but there 𝐧𝐞𝐞𝐝𝐬 to be an improvement to the number of books we are allowed to take out per month!!!!! Like 2 a month? I read more than that in a week! Please, please improve this..CedgwickVersion: 4.51.2

Carlo & Malik season 2I hope Hoopla will offer season 3 soon. It is a good tv series even if they could have solved the case in season 2 by the 3rd episode..SuzieBoubouVersion: 4.66

Mostly hot flaming garbageAudiobooks tend to work okay most of the time but eBooks are a figurative tire fire. Links don’t work, can’t search for specific sentences, crashes constantly... list goes on..DfsagfdsafasdfVersion: 4.26.1

InconsistentI love the books on here but it’s constantly glitching saying I don’t have any borrows when It says I have 5 and then I can’t read any books at all. other times it works pretty good but it’s seriously getting on my nerves..NotAProblemAnymoreVersion: 4.30.1

Love it when it works, but so buggy(NEW) Previously, when resuming reading a book, the previously opened page would be loaded. Now, it seems to load the previously opened bookmark, but not consistently. Typically I'll have to flip through many pages to find where I left off. I would love if this were fixed! (NEW) Being able to copy text from books would be helpful, although I'm sure it's supposed to protect against some piracy sidechannel or something. But realistically pirates will just OCR screenshots of the book anyway, so what difference does it really make? Copying is great for personal notes, citations, reminders, talking about the book online, etc. I would like to be able to copy short lines of text without OCR or manually reproducing the text :) (FIXED) Unfortunately the app frequently gets stuck on "Calculating pages..." and completely locks up. I've fixed it once before, I think it involved uninstalling the whole app to re-signin to my library, because credentials get outdated or something. There's got to be a better way. Please fix :).Spooks3Version: 4.67

OkayI like it but i think Libby is better couse you can get more books.Hannahstrawberry2010Version: 4.66

SO GOODI could read all my fav books really recommend it.Mac and cheese 439Version: 4.66

UmIt can not have any internet when no WiFi.EddsnugbudsVersion: 4.66

GoodReally enjoying it. Sad you can only listen to so many books in a month. I understand, though disappointed..Jcch1Version: 4.66

Downloading failsGenerally happy with the service, but having an increasing amount of albums fail to download. Also, finding large amounts of files left behind (consuming memory) after borrowed items are returned..1000th Annoyed GuyVersion: 4.66

Love itAbsolutely love hoopla. I have found so many comics and graphic novels I never knew about. And I love a good library support. So easy to dive in and get lost.EsskadenVersion: 4.66

Thank You!I am so happy to find this app that helps me borrow books from library and have great selection plus quality. You did good!.TaashimaVersion: 4.65.2

Better than LibbyI found more books.Ember the awsomVersion: 4.65.2

Amazing App for the sickThis app allows sick people to read their favorite books without straining themselves or getting others sick. On top of this it makes it a lot easier for people to enjoy reading if you aren’t in a place that can remotely access books physically. On top of this, I would like to leave a request, the monthly limit is 5 books and it cannot be returned for a certain amount of days, I believe 5 books should be the max taken out at a time and a week is the time to renew or return the book rather than having to wait. Of course there’s probably a good reason, but if it can be avoided this app would be perfect..RakeshrengVersion: 4.66

Great Parks of ParisAbsolutely gorgeous. Thank you.FilmitahtiVersion: 4.65.2

CoolPretty good although they don’t have EVERY thing.MyriadservicesVersion: 4.65.2

Love!!!I love this app! Now I don’t have to carry my kindle around everywhere, I can just do it on my phone! I only have one problem tho. You can only get 5 books per month. What I’d do is that you can only borrow five books at a time but once you return a book, you can get a new one. Thank you and please take my suggestion into consideration. Have a nice day!.Bookworm8592😜Version: 4.65.2

4 starsPersonally Love this app but think it could have a larger book limit per month 5 is a bit to small but something like 15 would be reasonable.Milk mouth maddieVersion: 4.65.2

NurembergGreat movie. Wonderful to access it via Hoopla.Gimu54Version: 4.65.2

Love me some HooplaThere seem to be fewer audiobooks recently.🙁I hope I’m wrong, I’ll keep on checking..WilboricVersion: 4.65.2

Easy & FreeEnjoying every books, music and movies I borrow. An excellent service from the library. Grateful for this!.DabromaniacVersion: 4.65.2

Pleasantly surprisedThere’s a lot here that I wasn’t aware of. It’s a great supplement to Libby for example.Musicz898978Version: 4.65.2

AwesomeMusic on Hoopla is the best.@&&$&&$ *& *$#&#$—&&Version: 4.65.2

OptionalOptional.The Rishaan with 5 ice cubesVersion: 4.65.2

KindaI was listening to my fav book Harry Potter and the half blood prince but it skipped the most important part. It doesn’t say that Dumbledore dies or who the half blood Prince is..Lu🤪💖Version: 4.65.2

I like the app butI like almost everything about this app, but what I don’t like about the app is when I borrow something by accident I can’t return it right away. I’m not trying to return it five hours later, but it would be nice to be able to return it within say 10 minutes. I’ve accidentally grabbed novels instead of audiobooks and I have also accidentally grabbed a book that I’ve listened to before. I would like the option to be able to return it and not lose the ability to grab another book..SongbirdmeadowsVersion: 4.65.1

Solid comics collectionCould there be more? Yeah, but this is more than any other free source I’ve found so far 🔥. The bingepasses look cool too but I lowkey haven’t tried them..Gra_ssVersion: 4.65.1

Wonderful audio storiesOur family loves listening to hoopla, we throughly enjoy the audio books! The only negative is it’s not an app I would allow my children to use alone as I have been disappointed with inappropriate and non child friendly pics on the front screen..Sarah van brenkVersion: 4.65.1

Fabulous app!Hoopla is fabulous! So many titles and no waiting!.Andria JoyVersion: 4.65.1

More Audiobooks per Month, Please!Why so few audiobooks? I can go through a ten hour audiobook in two or three days. Please add more per month!.PWL52Version: 4.65.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.66

Hoopla: Your Library Anywhere Negative Reviews

No language settingThis app would be 5 stars were it not for its UI glitches (“aggressive” scrolls frequently wipe out the entire screen when the scroll bounces off the bottom), lack of compatibility with smart headphone functions like backward and forward, and the lack of a global language setting. The content is excellent, and the lack of wait times is awesome, but the above three issues are infuriating. Biggest Issue: Hoopla needs a global setting that allows users to select what language books they should see in the app. I speak exactly two languages, and neither is French. The Hoopla app is slow to load and glitchy, and books are not clearly marked with their language anywhere in the app unless the cover itself is translated, many of which are not. I’m tired of borrowing a book only to find out it’s a French translation (or some other language I do not speak). I then have to return it and consequently lose a borrow credit. I also do not want to have to select a filter every time I search because (1) the UI is uniquely slow and glitchy for every tap and scroll, (2) if I (and most other users) have to do something every single time I (they) wish to use this app then it should be a global settings option, and (3) filters are not available on every screen containing potential book titles to borrow. This is a gross oversight that is vaguely mind blowing. That’s the most basic global setting I can imagine for a library app. Why doesn’t it exist?.GandertakerVersion: 4.64.3

Loses my place when I close the appI have to use this because my old library account with a library that uses Overdrive expired, which is the only reason I bother reviewing this. My place in ebooks and audiobooks keeps resetting every time I close the app out and I have to actually place a bookmark to mark the spot. I don't think this is supposed to happen. And it doesn't ever in overdrive. Also the ebook format is irritating. I want to be able to see the time, cell service, and battery percentage at the top of the screen. Maybe they could switch out the unnecessarily wide band at the bottom reserved for the 'percentage left' or whatever, make that smaller, and let us see the top indicators on phones. And the way the pages flip in the ebooks is jerky and annoying sometimes. But really my biggest beef with Hoopla is losing my place in ebooks/audiobooks and not showing the time/battery percentage/cell service indicators at the top of the screen when reading an ebook. I need to know what time it is when I am reading because I like to read during my lunch break at work and I don't want to have to set an alarm or check my watch every few seconds to make sure I am staying within the allotted time. And I raise these issues knowing full well they could fix them because Overdrive has everything down perfectly basically. I wish my current library used their platform. Sad times..Margaret_holmesVersion: 4.43.1

Getting worseWhile on the whole, hoopla is a nice app to have, to easily borrow books from your library, constant glitches make it frustrating to use. Consistently it zonks out-after a couple of pages and especially after the end of a chapter, the app just stops. One has to click done, go back to menu and reopen the book. Updating the app has not helped. I am also not a fan of the 10 books per month limit. I prefer the “five books at a time” limits posed by other digital reader apps like Overdrive and Axis 360. Update: Borrowing e-books and videos is easy. But videos have an extremely short check out time. On the negative side, the book selection tends to be too heavily leaning on the romance/family genre, and most bestselling authors will not be found here. I had previously given this app three stars, but the glitches have become too annoying to use the app. You have to read the book in portrait mode. Landscape is not available. The page will not reorient itself nor can you set it in one mode over another. They updated the app to give you a page turning experience, but after once or twice, you will not be able to proceed to another page. You will need to shut down the app and restart it. Additionally, it will also shut down on its own while you are reading. There are many readers on the market now. I find overdrive and cloud work best with my library. Hoopla—give it a miss..VS RaineVersion: 4.24

It’s getting ridiculous...I’ve had this app for a few years now. It has been slightly irritating at times. Sometimes it won’t play so I’ll have to restart it. Sometimes it randomly pauses so I’ll have to restart it again. But the past few days have been way worse. It keeps telling me I’m using my account on another device. I have never logged into another device. So I change the password to my account just in case. Twice. Then it won’t load. My books won’t show up under borrowed. So I keep killing the app and restarting it and half the time (I’d say I did it over 35 times) it would show my books on the home screen. But if I click on any of them to listen to them or return them it freezes and shows a blank screen. Of the very very few times it actually showed the page with the book it hardly ever started playing. And if it did, it made an awful squeaking, stuttering noise. I have restarted my phone, deleted and reinstalled the app, used different wifi’s, and reported the problem. I’ve noticed other people have said the same thing since the last update and the response is that it was fixed. It is not so. I have been having the problem for the past 3 hours. I am still - right now - trying to play my audiobook and as I write this review I am hearing squeaking. The problem is most certainly not fixed. It seems to me it shouldn’t be this hard to play an audiobook..GiossioVersion: 4.37

I am saddened and disappointed with this appI have never written a review but this app is so frustrating I had to say something. First of all, most books on this app does not have character markers. It is just a straight line from chapter 1 to the final chapter. Try falling asleep when listening to ‘The Raven Boys’ only to see you are way ahead and can’t go to a chapter for reference. You either have to remember the chapter that is read to you or the time in which you have read your book. Second, this app is broken. I have not been able to read for days now because my books just won’t play. I borrow them and they just stay there. Stagnant. Nothing playing. I hit the play button and it is still not working. This has happened multiple times and right now I can’t read my books because they are not working. Third, background playback is just weird. I would pause with my ear piece or the player when I scroll up on my phone (I am on IOS) but it would still play the audio even when I paused it. It is only when I go to the actual app to pause it then it will work. I don’t understand. Why would you have your app just go on being so broken. It is difficult to use and not user friendly but it seems you guys are unwilling to have these issues fixed. I am disappointed because some books I can’t find or is on a long waits on Libby can be here only for me to find out nothing works and that I just wasted my time. Don’t get this app if you want an easy experience when reading an audiobook (use Libby), to have it be convenient and consistent, or have money to spare (then use Audible). Use Libby pr Audible. They seem to at least care about user experience and comfort..Bean_and_BeeVersion: 4.55

Used to love this appI’m not sure if this is a problem with Hoopla or the library’s it works with but using Hoopla has become almost impossible. I used to listen to audiobooks all the time & was very grateful that I could borrow 8 per month as if I were going to my local library & borrowing from them. Then a few months ago I started getting the message “The daily limit has been reached & will reset at midnight”. It turns out that libraries didn’t like so many books being loaned out & set a limit. This means that A) when I’m ready for a book I usually can’t get one because the limit has been reached (turns out there are a lot of us who like to read or listen-who knew?) B) if I want to be sure to get a book I have to get it at midnight because I’ve tried at all hours of the day & the limit gets reached pretty quickly C) if I do manage to borrow books before that daily limit gets hit I tend to want to borrow my monthly limit of 8 & I hoard books. Which is probably why the limit keeps getting reached so quickly. Others are also hoarding. All this to say I’m extremely frustrated & have stopped using a site I used to love & encourage others to use. I hope someone figures out a way to fix this problem. Otherwise I’ll continue staying away & tell others not to bother. Too much frustration..Mcateer15Version: 4.21.2

Worst audiobook appHoopla is the most frustrating audiobook app I have used (and I use several). It is much worse than overdrive for several reasons. For some reason it takes forever to download titles, and it downloads all as one big file. Plus sometimes the download doesn’t work and you don’t realize until it’s too late and you’re already on your road trip, etc. overdrive is superior in this regard. It downloads individual files that save faster, plus you can delete them one by one to free up space on your device. On hoopla it is also difficult to navigate between chapters/sections (once again, one huge file for whole book). As far as I know hoopla doesn’t let you listen to a sample of the book before borrowing. The 15 seconds back/forward feature seems to have a multiplicative effect if you hit it several times, which can sometimes send up far backward/forward in the book when really you just wanted to listen to the last minute or so again. Finally, I tried hoopla on another device and on this one, despite downloading titles, it doesn’t let me access them unless I’m logged in... which requires WiFi. For me, this defeats the entire purpose of the app. I hate this app and only use it through my library when I can’t find specific titles on overdrive..Emma56762Version: 4.42

Great concept, terrible ebook readerI love being able to borrow ebooks and audiobooks, but this app is painful to use. I am a voracious reader but I seldom have the time to read for hours at a stretch, so I like to sneak in a few minutes here and there throughout the day when I can. And hoopla is TERRIBLE for this purpose. If I close the app mid chapter and open it again, I am randomly sent to the beginning of the chapter, or the beginning of the LAST chapter, or the beginning of the book. If I forget to lock the screen and accidentally rotate it, the same thing happens. This would be annoying regardless, but if you try to use the scrolling feature at the bottom of the screen to jump back to the page you were on, it simply doesn’t work. Similarly you can bookmark a page, but from your bookmarks there is no way to automatically jump to the bookmarked page so you have to manually flip back through the pages to get there. I’m currently reading Snuff by Terry Pratchett which has no chapter divisions so it’s one 700+ page chapter, and anytime I close the app or rotate the screen or let enough time pass, I have to flip back to the page I’m on FROM PAGE ONE. This app makes ebooks less convenient than checking out physical books in a brick and mortar library and carrying then everywhere I go..Sven the ReturnedVersion: 4.40

Very DisappointedUnfortunately this app does not provide all information necessary for people interested in accessing it. I live in a small isolated country town with a population of 66 which is the center point of four surrounding larger towns. I contacted those libraries in those 4 towns and only one was affiliated with digital hoopla. So I drove to the library to get a card so I could access the app so I could do some research on stroke victims and also read some books as well to only find out that since I did not live in their county I could not use hoopla cause it was too expensive to provide the service to everyone. Now what I don’t understand is why they could not tell me this on the phone when I called instead of wasting my time and a trip and gas money to their location. And second why is it so expensive that it is only available to people in their county? That really upset me. I even offered to pay them for my use of their services and she said I couldn’t do that. I don’t understand why not. I mean really….how expensive is this? I have to drive and spend money on gas there and back to the other library I typically use and I thought this would be a great alternative for me. But evidently not! Like they say you can’t get anything for free anymore cause everyone wants their hand in the cookie jar. A public library with resources like this and then having restrictions on it is unbelievable. Too expensive to provide for everyone? What a joke. This should be fixed and assessable to everyone! Or at least set to where someone like me that can’t always get to the library be able to pay a small fee for the services, even though we shouldn’t have too. GET REAL HOOPLA!!! THIS IS RIDICULOUS!!!.Vickie NolenVersion: 4.60.1

Hoopla is a great service, but a terrible app!And unfortunately the app(s) never get better. Things change, but usually for the worse, or for a different kind of horrible. Let's list some of the many issues: - the apps (web, iPad, AppleTV) are all unconscionably slow, forcing random pauses for no reason - the apps (iPad and aTV) STILL do not remember, from one playback to another, that I want Closed Captions visible. Every other app on iPad or aTV gets this right; Hoopla is the only one that insists on forgetting Closed Caption state every time new content is opened. - scrolling the current iPad app through your favorites literally makes you feel like you are having seizure. Items randomly appear and disappear with no obvious pattern. The effect is, seriously, really really unpleasant. - the aTV app has its own version of scrolling issues where, randomly, as you are scrolling through your Wishlist, it will reset the scrolling to the top of the list. Every other aTV app seems capable of proper scrolling just fine, but not Hoopla. - the app doesn't provide multiple lists. In particular it doesn't distinguish between a WISHLIST (things I want to see/read/listen to) and a FAVORITES list (things I've seen/read/listened to, and want to remember, maybe to see again with friends)..Maynard HandleyVersion: 4.55

Upgraded now it doesn't workCan't load anything or even connect to Hoopla now.ChimnidoVersion: 4.16

Does not open on iPad ProTitle says it all..IFishyFishyVersion: 4.26.1

Won’t loadThe screen is still black even after the recent update.Animefreak0117Version: 4.51.1

Doesnt work anymoreThe hoopla app doesnt work for any of my devices..Dynamo771Version: 4.51.1

Can’t find half the titles available at my libraryI can’t find titles I know are available at my library. I don’t know why they’re not available but it’s really annoying because this is the only app my library uses for audiobooks and ebooks. The only audiobooks available are titles I’ve never heard of. This app also doesn’t function the way other good library apps function, which is as an easily-searchable catalogue with various filters to limit results. This app has limited filters, and the ones available are close to useless and even hide titles that should be included in searches. I honestly don’t understand why my library switched from a perfectly functional app to one that seems incomplete at best..Emily57482839027Version: 4.30.1

Can’t sign upLaunched the app and went to sign up. Filled out the information but couldn’t click to go forward. Nothing happens..TrevorsmileyVersion: 4.26.1

Two is too littleI understand a limit of two but it would be nice to be able to return them and take out two more. Two books a month is too little.F-lauralVersion: 4.22

It USED to be great...It used to be great! But they keep limiting the items per month that you can have!!! First unlimited, then 10, 5, and now 2?!?!? I’m happy that they let us have anything, but TWO?! I could get through that in two DAYS..CjeowndislfbsjqldbfkslsnfbVersion: 4.21.1

Can’t login and no helpMy email and password are correct. I can log in on safari browser just fine. Every time I try to log in on the app it brings me back to the login page. There is no email or contact information, just an FAQ page which is useless.JulesshearparVersion: 4.67

Don’t get past library card pageDoesn’t get past library card page.TheSinningWorshipperOfGodVersion: 4.66

I have nothing to readI can only borrow one book a day and I go through the books really fast. I thought if I returned a book it would let me borrow a new one but now I don’t have anything to read..LaniMSVersion: 4.66

InsaneYou can only take out like 3 books a month.HungrysongbirdVersion: 4.65.2

Very Disappointed!I can’t even log in. Yes, I have an account. I’ve had it for a while. I’ve also used it before. However, now when I try to login via my iPhone..after entering my email and password the app just bumps me back to the login page. I’ve tried changing my password, that didn’t help. I tried to re-sign up. Can’t because I have an account. A useless account with HOOPLA THAT I CAN’T USE. Not impressed!.SAYLIRVersion: 4.65.2

Doesn’t open in iPad 9th genEven though it says it’s supported. I see a few other reviews citing the same thing. Get better QA please, hoopla team! We miss being able to use your app.JhockinVersion: 4.65.2

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