Reuters - Breaking World News Customer Service

Reuters - Breaking World News Positive Reviews

No More WidgetI have not been a fan of the latest updates, but I kept the app on my phone because Reuters is a non-bias source for news. That all said the last half dozen updates have been terrible. The new interface is harder to navigate and not as easy to read as the older versions. Another big reason I initially used this app was because I could put a news widget on my homepage. Now all of a sudden the widget has been removed. Very disappointing. It seems as though the developers updates are taking features away in an effort to streamline the look and feel of the app. All those efforts have resulted in an app that I use less, because features have been removed and it is more difficult to navigate to see the news I’m interested in. I went ahead and downloaded the AP News app which unfortunately does not have a news widget, but seems to be easier to navigate and organized better to make for easy reading, and navigation. I’ll continue to have both on my phone, but I find myself using the Reuters news app less and less every month. if they brought back the homepage widget, I would probably use this app more..JohnPhx1971Version: 6.1.2

Where’s the Auto Video Player??I have been using Reuters as my primary news source for 6 years now because as an American… our national news sources are nauseating and annoying. Reuters with its very fact-based and neutral reporting of the events is so refreshing for an American like me. I truly love and rely on this platform to keep me informed. But I’m writing this because I’m heart broken to see that with the new update they decided to go with a “social media style” scroll through the videos instead of the autoplay feature they used to have. I loved the autoplay. I would put it on in the morning while I get ready. Now I have to scroll to each video it only plays for 10-15 seconds then I click it, an ad plays and then the video. Then back out to the scrolling and start the whole process over again. Frustrating. Please, bring back the auto play for videos. I’m totally ok with watching an ad in between each one, if I can just have the option to let all the videos play. Thanks!.ScurvyIrvingVersion: 6.1.2

Please bring back my favorite news appReuters has been my favorite news app for the past few years, what used to be a 5 star app that I read it every single day, but I’ve had major issues with the app recently. The Reuters TV video part of the app no longer works and hasn’t for about a month. It has audio, but no video at all, saying “Poor Connection. Playing audio only until connection improves”. My connections has never changed, and videos from my other apps work just fine, only the Reuters app updates have changed, so there in lies the problem. My other issue is the political coverage seems to be leaning more and more to the left. I’m a moderate and used to be very comfortable with Reuters political coverage. Non-bias coverage is very important to me with all the Fox News/MSNBC bias crap out there that they call “news”. The main reason I’ve enjoyed Reuters app for the past few years is because my goal is to be informed, not programed. I’ve never been a conservative nor one of these conservatives who complain about “liberal media”, but I do want fair and balanced reporting. Please fix these problems so I don’t have to go searching for another news app to make my “go to app” when my Reuters app used to be great and 5 stars..No news from hereVersion: 4.2.12

Reuter’s briefing video works again, hoorayUpdate: a friend with previously the same issue of briefing video in the Reuter’s app not working anymore told me to give it another try. To my delight, my phone app plays video again (and in great quality). Thank you for fixing the issue!!! Old review: Apple iPhone 11 with the latest iOS updates. As of February no more ability to watch the briefing on the phone. Sure, i can watch Reuter’s video on the desktop or laptop with the same WiFi connection, or even by using my cell connection as a Hotspot (which the Reuters app falsely tells me it’s not good enough to watch video!!!!), but the briefing function is only available on the app. It’s now middle of April and the video still does not work. I’ve moved on despite still believing in your neutral reporting— many negative reviews about your content is from people that don’t realize how far to the right their other consumed media has pushed them..Chris Port"Version: 4.2.8

Reliable News Source (But App Needs Work)Reuters is one of the most reliable sources of news and information. However, I ask the app programmers/maintainers: do you actually test the app? Do you actually use it daily? It is not a good user experience when the feed sporadically refreshes and either the article I was about to read disappears or the feed jumps back to the top. How did that kind of UI glitch pass testing? I would suggest trying to make the feed more stable and let the user decide when to refresh (we can see how many minutes/hours old the stories are). Don’t yank away a story I was keen to read and hide it deep in the hidden layers. Your advertisers undoubtedly prefer engagement rather than enragement, right?.DrewMerkleVersion: 5.1

Good except for the ads and a fault search functionI have loved this app for all of my news needs, but my few complaints include how sensitive the ads are to touch, and a faulty search function. I have literally looked up an article by the title word-for-word and it couldn’t find it. If it can’t find it then it sends you other top articles that may not even have anything to do with what you’re searching for. It’s quite an annoying feature when you’re trying to find out about something from the source you trust the most, but don’t have time to sift through article after article just to find it. Wish you would fix this issue. Anyways, thanks for the great journalism, Reuters. Just wish your app was a little better..Twtsngr444Version: 5.2.1

Great UpdateVersion 4.0 is a great update since it addresses a main issue: the high quantity of articles. Articles are better organized into customizable categories, and the editor’s pick sections highlight important news stories. Few suggestion: landscape mode on iPad and better information about stocks such as the company’s financials. The website version has better information about companies, including six sections: overview, news, key developments, people, charts, and financials. Hopefully, these sections will be in the app version in forthcoming updates. Currently, the news articles about the stock are very irrelevant. The news articles for a stock should be better aggregated. I look forward to forthcoming updates..JdjdjjdidjdmridjrmridjrVersion: 4.0

Apple TV versionI watch Reuters news daily on the Apple TV at home. Recently, it was updated by Reuters and the format has changed. The new format makes no sense to me. There’s an option to watch five, 10, 15, 20, 25, and 30 minute news highlights. In the old version when you clicked on the 15 minute when you got 15 minutes of what the daily news is if you clicked on the 30 you got 30 minutes a little bit more in depth of the daily news. Makes sense. The new version it doesn’t matter which one you click it’s giving you about an hour worth of news. This has essentially made it worthless for me in order to catch up with a little bit of everything. I don’t understand why they changed it. There is, however, one good thing out of the update. You can now rewind and fast forward between news segments/stories. I really wish they would go back to allowing you to have more condensed version of the daily news so there in 15 minutes I can get a little bit of everything that’s going on or in 30 minutes I can get a little bit more of everything that’s going on..360HandymanDFWVersion: 5.6.1

Finally a not garbage news app!THIS! This is what every news app should aspire to! Simple. Effective. It doesn’t require any more information than what news I’m interested in reading. It doesn’t bombard me with deceptive advertising or in-your-face tactics. Ads are very clearly marked, if a tad frequent. But I can’t even fault them for it, because it’s free. No nagging for approval and no BS. I couldn’t be happier with this app (and I’ve had it for less than a day). I’d honestly pay for this level of autonomy. But instead I’ll happily click on ads just to support their revenue stream. Kudos to you and your development team for making something that doesn’t uselessly raise ones blood pressure. It’s an humble, informative app and you should be proud..ChiBennyJetsVersion: 4.2.8

Good articles but advertisement hair triggerI’d give Reuters 5 stars for the overall quality of their reporting (to-the-point, relatively unbiased, often first on the scene, & very high-impact headlines - I read every day multiple times a day) but they lose one for the ads on this platform. Not because there are ads - this is understandable - but because I barely touch one (usually this happens if I have my finger on one as I scroll) and I’m suddenly redirected out of the article I’m trying to read, or away from the homepage. I never experience this with any other apps or in-browser. It’s not my thumb. It’s not my phone. It’s clearly something about this app and it’s irritating enough to get this review out of me..AreThereAnyNicksLeftVersion: 5.1

If you’re looking for unbiased news, you found it.Reuters is about as close to being completely unbiased as a news source can possibly get. It’s easy to spot extreme bias (ie Fox News or Huffpost). But what’s a lot harder to spot is bias in which stories are being reported on, or which views are being explained. If you find that you just can’t understand the other side’s position, or that the only possible explanation is that they’re stupid and/or evil, you need a better news source. And Reuters is it. They’re consistently rated as one of the most unbiased news sources available. Not only are they’re stories written to give both sides a voice, their choice of stories does the same thing..DPF-ALASKAVersion: 3.3.8

Great news sourceI was seriously getting sick of the mainstream list of nonsense bias news that takes over our lives nowadays. I don’t care what side of the fence you are on, it’s annoying. When I look at the news I just wants the facts and information. I enjoy/appreciate the interviews that come along with it as well. I found this site as a fluke and couldn’t be happier. The complaints about it being “left leaning” seem to be coming from people who really don’t like hearing about trump in a bad light. Unfortunately, he does too much to keep himself in one and I feel it’s merely being reported factually here. Reuter’s does a good job of reporting it all, without bias emotion attached. Thank you..SunbrntVersion: 4.2.9

Good new update, ugly font for body, annoying adsThis new redesign is great. The app has much more utility now and is becoming the only news app I use. The only gripe I have are ads and the font for the bodies of articles. The giant block ads in the middle of articles are the worst types of ads any app can have. The ads on this app make me really want to find an alternative with more reasonable advertisements. I might start using safari to browse Reuters with my adblock. The second gripe I have is the font. I'm not a font expert but something about the font for the bodies of articles seems terribly out of place. The font doesn't match the aesthetic of the app at all. I don't even think it matches the font used on the Reuters website..IohcnivekVersion: 4.0.1

Good but not greatI like the collection of articles. What I find frustrating is that notifications don’t link to the stories. I get the notification, click on it, and it takes me to the general news screen, with no sign of the story they sent me the notification for. And often the news there is outdated. Example- I get a notification that Congress has passed the stimulus bill about a little while ago (it’s 2pm). Click on it, the app opens, and the only thing in the list of stories is one from 6am saying it’s expected to pass today. Had to go to the CNN app to find an actual news story on how it went down and the outcome. I’m turning off notifications because they’re worthless..Kena2miVersion: 4.2.8

Beautiful presentation of the top news storiesIf you only have one daily news source make it this app. Great app that loads quickly and problem free. I use the iPhone app as well but the iPad version with a great video summation gets my vote. If you are a cable cutter like me, Reuters presents the top news stories of the United States and the world. I was lacking solid news sources from radio, television and print so this app fills the gap of ‘what’s going on now’ news information gap. THIS is true journalism without leaning neither left nor right. No human source can ever be completely free of opinion or emotion, but Reuters does their best. 5 Star! Thanks Developers and Reuters!.SandmanTooVersion: 3.3.9

DisappointedI feel that one reason there is so much discord in our country right now is because we can all live in our own little bubbles where we are only exposed to what we want to see and hear. Part of this problem is personalization of the news, so each person only sees what they *think* will be important or interesting. I was really pleased with the Reuters app when I first started using it in part because it wasn’t personalized, just the main stories of the day. So of course I was very irritated when I opened Reuters today and found that it had updated to a version in which I had no option but to personalize my feed. We’ll see how this goes but I may have to find another news app..LdkccjdVersion: 3.3.9

Good but not great just yet.I love most of the features this app has but after a little over a year of use I’m still disappointed the app doesn’t have the ability to play the topics of interest you add to your tabs in the Reuter’s Now stream. It would only make sense they populate after you add them, yet they don’t. It’s very frustrating that the only way to hear/watch the story reporting for topics I’m interested in is by clicking on individual articles and pressing play on the videos. I’m someone that likes to listen to news while I’m in the shower; unfortunately I can’t listen to the topics I’m most concerned about along with the preselected stories..CLAST*Version: 4.2.6

Apple TV app needs some fixingThe app had been one of my favorite ways to get the day’s news some years ago and I recently opened it back up again. I chose the 30 minute news option but was giving a 60 minute feed. Also, I stepped out of the room momentarily and the app wouldn’t allow me to rewind at all. Considering that most of the reports are fairly cursory, the ability to rewatch a story so I can research the specific details would be very helpful. Overall, I am a very big fan of Reuters and appreciate the facts/lack of commentary that so many other “news” sources seem to have in reverse, but they really do need to fix their app..DiffnerVersion: 5.14

App is Fine but Ads Are Excessive and DistractingThe news is fine, though scrolling shows stories more than once, and some “new” stories are from yesterday but have since been updated. My biggest complaint is related to the approach to ads. First, I can’t mark ads as irrelevant to me. Second, video and animation ads are EXTREMELY ANNOYING when trying to read, especially when they repeat so often as you scroll. And don’t get me started on bright white ads embedded in a story while my phone is in Dark Mode. Try using this app in the dark and you’ll see how awful the bright ads are. Reuters needs a User Experience (UX) team!.Terry & SaraVersion: 5.13

Where did the region versions go?I tend to agree with many reviewers that the new layout is shiny but less functional for a quick scan. What really irks me however, is that there is no longer an option to select your region. The main annoyance is that people living in Europe are bombarded with American football and baseball stories in a section entitled “global sports”. I and most other non-US based people have zero interest in these games. Less trivial is the skewing of the news stories we see: it was nice to get more stories that reflected the interests of the international audience rather than being somewhat US focused. Still, Reuters is one of the few sources I go to for quality unbiased news..IrvdbdoqabdVersion: 4.0.2

Better than Blackboard!!!Our campus is piloting Canvas this semester (Fall 2018) as a replacement for Blackboard. And, from a student's perspective, the Canvas mobile app and service overall is MUCH more useful and accessible than the other system. Really enjoying it. The layout is intuitive and a delight to use. Mobile notifications always seem to work. And there is continuity between the web and mobile applications, which just makes sense. These things can't be said about Blackboard's apps. Looking forward to continuing to use Canvas as a graduate student. Thank you!.TheBetterNewtVersion: 4.1.1

Bring back the Top NewsI first want to say I trust Reuters over any other news outlet. They provide comprehensive and factual news without the bias of most other sites. That being said, there version 5.0 changed the way I have to get my news. They have removed all the tabs and customization options that was at the top and replaced with a default side style. The problem is, I would just look at top news from everywhere. That is now gone with no way to view all top news. I don't want to focus solely on region based news as some stuff will get missed. Please bring back our choices..ScobleVersion: 5.0

Better before recent updateI like the news articles and Reuters fairly unbiased reporting. However, ever since a somewhat recent update, there’s a glitch that randomly flips me back to the top of the news feed as I scroll through, which is very annoying. The home page organization also changed, leading to several stories being listed in multiple sections. I also can’t figure out how to configure the home page content, so I’m seeing stories from areas I have little interest in. I much preferred the previous layout and organization, that one I rated 5 stars..Jazrtd275Version: 5.0

New layout is a bad Facebook knockoffI wish I had read the latest reviews before updating, because I would have skipped the update if I had had any idea what I would get. The new "feed" looks like a Facebook feed, minus any of the customizations and interactive elements that redeem Facebook's fugliness. Believe it or not, I use Reuters because it's not Facebook, and I thought it had no aspirations of becoming Facebook. I hope this update will get canned, and the old, better, more compact layout will return--or, at least, that we will be given the option to use it instead--because I really don't see myself using the app much if it stays like this..Lara RebootedVersion: 4.0.1

Great news source - don’t like it defaulting to topI read Reuters at least once a day and love the coverage. My one complaint is that it sporadically goes back to the top of the homepage. This happens randomly when I’m scrolling & reviewing the home page and once I click into a story from the home page - when I go back to the home page, I’m taken back to the top instead of where I was. Then I have to scroll around to find where I left off. I’m wondering if this is on purpose to get more impressions of their ads so they can claim higher numbers to charge more for ads..Love but have one dislikeVersion: 5.0

Great news service, horrible appThe last Reuters app was far better. Then they updated the service and now your phone automatically goes to sleep while a video is playing so you must keep it active. Sometimes it stays awake sometimes it doesn't. Very buggy. You can also no longer watch a video in the background you must stay on the app or the video pauses. Very annoying since the update. Shame because I used to watch (more listen in the background) to their news every morning..IRadar user 111Version: 5.9

Amended reviewThe bug fixes of the most recent update do indeed solve the issues I had. This is a pleasure to use again. [Original Note] This [previous] update makes it nearly impossible to get a smooth feed of news. Scrolling down ‘the Wire’, whenever it loads new stories the display scrolls wildly and then you have to go back up and try to figure out what you were looking at previously. Could you just go back to something that actually works?.VictorianDavidJVersion: 3.3.4

Select / LookupWhen reading on other Apps, I am able to select a word in the text and then tap “Lookup “ in order to see a definition of the word or to find more information. The “Lookup” is not possible in the Reuters App… This feature would be a great addition to your app. Another issue is the inability to select and enlarge an image. Many times the details of an article associated tables are too small to read, unfortunately I am unable to enlarge them, they are unreadable and thus useless..Oom PoindexterVersion: 6.1.2

The best news app - NO fake news here!This Reuters application presents the best, unbiased news on a daily basis. It serves it up and we could category should I can find what I want to read about. It is 100 times better than either CNN or Fox or MSNBC where you get 99% biased editorial and 1% real news. Let alone some of the fake stuff that CNN pushes out the doors now a days. I am huge Reuters fan really glad that they have the integrity to break the news to us, unbiased, and unfiltered.!.Thx1138RogerAVersion: 4.2.0

How EXACTLY do you “Add The Wire to the news feed”?Reuters has a great app with global and US news. Another review reply stated you could add The Wire back. I searched “ The Wire” and a very stale and incomplete feed shows up. There’s no way on iPad to add The Wire to the Hamburger on the left top. I want to see the raw wire; used to be a The Channel web subscriber and am a news junkie. The review community has been pretty sore that this is missing; also signed up and logged into to free thing..Uncle FoobarVersion: 5.11

New version gives me less newsWhy did you voluntarily give up one of your strengths? You’ve updated the app & now require that I filter the feed using known interests. I understand the potential benefits of customization. But now you’re preventing me from learning about topics that I don’t yet know about. This is one of the reasons that I use your service. You could consider filtering in reverse. Send me everything, yet allow me to exclude certain feeds. Perhaps I don’t wish to follow sports & entertainment via Reuters. But I did appreciate learning about the unexpected. Sadly, for me, you’ve just given up one of your, former, strengths..FiveDollarsPoorerVersion: 4.0.1

AdvertsI am a subscriber. As a subscriber I do not like the adverts at all. If they are a must then they should be separated from the stories. Most of the adverts are just selling trash and takes away from the professionalism of the journalists stories. I would appreciate some work on improving this UX/UI otherwise I will drop the subscription..SdroweVersion: 7.0

LikeGreat app. Great news.Renzo'02Version: 3.3.1

MikeMy daily news source. Clean and effective app..Regular MikeVersion: 3.3.1

Great siteFake news? Nope. It is a straightforward news organization with non-biased reporting..Oldguy1956Version: 3.3.1

Easy to use and read often.Non biased news source. It needs a bit more Canadian content..778BradVersion: 3.3.8

UninstalledIt was a good app but I uninstalled it after they started a paywall to read articles..Ronnie1392Version: 7.0

Small fontThe font is way too small to read on an iPhone and there’s no way to change it. As others pointed out, this new version is more bloated and confusing than necessary..PacolaroVersion: 6.3

Video compilation goneUnfortunately the latest update removed the most compelling feature of the app for me. There’s no longer an hour-long compilation of the latest news which distinguished this app from others as it was updated almost daily.E. an.Version: 6.1.2

Reuters TVWhy did you remove the Reuters TV feature, it used to save me time reading news around the globe within a few minutes. Bring back this feature..GhniihhVersion: 6.1.1

GreatLatest update is meh. At least let me increase the font size..SaxonSpiritVersion: 6.0.3

ReadabilityThe Reuters app has been my top news source for years, but with the new interface not supporting font size adjustment (increase), the app is not really usable for me, sadly..ElectronkerVersion: 6.0

Good app butThe latest update made the widgets break, and most of the time you can only ready the headlines not the full article.ClybaunVersion: 5.12

New version looks very nice and smoothRecent updates seems to have changed a lot in the user interface, looks nice and smooth. Like the new home page..Siri1494Version: 6.0

What about “how much time do you have?”I used to love the option for a 5, 10, 15, or 30 minute news summary on the TV app. Now it doesn’t work at all on the TV and the mobile app doesn’t even have this feature? Disappointing..Sippin of TeaVersion: 5.9

Great app, new update is terrible.I love using this app before but with the new update it keep automatically pushing me to the top of the section making reading any story but the newest story very difficult. Please bring back the old update with the orange button allowing you to bring in the new stories..Elliott StilesVersion: 5.9

Still my main source of newsI’ve been using the app for years and it’s still my first choice for a quick breakdown of current events but please fix it so I don’t have to sign in every two weeks just to read the articles it was never like that before and I find it completely unnecessary for a free app at the very least just don’t sign me out unless I do it myself- hopefully an update is on the way.Roddos13Version: 5.3.3

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Reuters - Breaking World News Negative Reviews

First Registration, now Subscription requiredI love Reuters news and reporting; I have truly gotten so much value from the accessible and unbiased journalism over the years. Unfortunately, I will no longer be getting my news from Reuters, which is truly a shame in a society plagued by bias, inaccessibility, and lack of integrity. I categorically refuse to support pay-walled news, and now the app is useless to me. I was frustrated when I was first required to Register and account to view stories, but I was willing to give up my data/identity because I understand that registration enables more revenue to be extracted from advertisements and data. I wasn't happy about it but tolerated it given how ubiquitous it is in the modern tech landscape. What I don't accept is suddenly seeing that I cannot access stories without paying a $4 monthly subscription. Seriously? I can honestly say I would likely have donated of my own free will, after all I can afford to and it's the least, I could do after getting so much value. But I refuse to support an organization which is gatekeeping news and knowledge behind a paywall. I guess 150% increase in stock price in the last 5 years was not sufficient. Sources like AP, NPR, and ProPublica will have my support. I'm sure I am a minority opinion on his topic, but I would encourage anyone reading this to do the same..AgentHazyVersion: 7.1

Font updatesUsing different fonts should be used to call attention to an important piece of information or to clearly highlight a new section. The use of the extra large font followed by tiny font for the story line makes it hard to scroll and absorb information. The eyes are constantly adjusting from huge to extra small. Its like going from a shout to a whisper. Should use font size consistently. Sometimes the extra large font headline is not even followed by a story line. Where is the story the extra large font is leading us to? Sometimes a headline is just a headline yelling for your attention. Also the human eye is reading from left to right (mostly scanning in this app) so when there is occasionally a section with 2 columns for stories the second column is not easily scanned. Love the information Reuters is putting out, but now it is hard to digest quickly. Would really like to see the streamlined version back..VisualCodingVersion: 6.1.0

Sigh...I am one of those ignored moderates in the middle wishing for political sanity. I started using this app because I am desperate for an unbiased news source. While I don’t believe that exists anywhere, the stories captured in this app were at least not as blatantly biased. Well, that is until recently. Today was the last straw. Every article I read was biased to the extreme left whether there was a political slant to the story or not. For the most part, I have given up on all news because it isn’t news. It is someone telling me how I should think. You can’t even avoid it by not reading any political stories because it is pervasive in all stories. Can we please just get the facts and leave the news corporation and editor’s opinions out? Tell stories that reflect life from all angles and stop beating us over the head with how you want us to think? Unfortunately this is another ‘news’ app I will have to delete..Lalcat10000Version: 4.2.15

Was Great, Now it’s WalledI used to only use this app for news and they do a fantastic job. But starting in October 2024 they switched to a paywall. I wouldn’t mind, but it’s a paywall AND they want to still show me ads. No. No. No. I hate this model. It’s why I used Reuters and not NYT or Bloomberg which are the worst about this kind of “pay me but I’ll still cram ads down your throat” model. Sorry to see Reuters go that way. They really had an amazing app and reporting model. Update: the developer responds claims this is to make the news even better. The problem is im cynical and don’t believe that. What I believe is they have some MBA running things who wants to wring more money out of the stock. That’s it. Maybe that’s not true, but it’s been the norm the last 20 years and I’m not a naive guy. Best of luck to them but I’m certainly not going along with this model. I absolutely hate to pay someone to then see ads. Outrageous..OglopfoosbottomVersion: 7.2

Thought I’d give Reuters another tryIt used to be a 5-star app. I reloaded it to see if they improved accessibility. Today, I opened ONE article and was blocked. They said I reached my daily limit and had to register. Huh? Really? Register my info for “a more personalized experience”? Heck no! Sounds like a sales pitch, not news, to me. So I’ve deleted this app. Footnote: The previous issue from my review (below) was eventually resolved, which reminds me that I should shower praise on my favorite apps when things are good. Regrets, Reuters! You offered an excellent service for years! I usually have no trouble with the app, but like a few of the more recent reviewers, I’m running into the same issue. When I return to the headlines after reading an article in detail, I get bounced back to the top rather than scrolled down to where I left off. It’s so annoying I close Reuters and skip to another news app..EarlGreyNoCupVersion: 6.3

Asking for a subscription now is laughableWith the new app, we have less features, less readability, and a much more confusing layout. Now y’all are packaging all of this nonsense behind a paywall? Before the new app, I could open the app and have a curated 60 minutes “Reuters TV” segment that kept me up-to-date with the big things going on around the world. If y’all charged me $4/month for that and the pleasant experience that came with it: I’d pay that easily. No questions. But now, the “60 minute rundown” is a jumbled mess. It’s like 4-6 50 second videos EACH starting with an ad. It’s unusable. The overall layout of the app is confusing. There’s little to no curation. And y’all do all of this and say all of a sudden I should pay $4/month for an INFERIOR product than what I had for FREE just like a year or two ago?? No way..Jagotiberan21Version: 7.1

Once it crashes it never runs right again -even if reinstalledThis was my main news app for about a year then after it crashed (on 2 of my devices) it now crashes upon startup. This persists even though I have removed both the app and its data many times and reinstall it - it never get beyond flashing the Zuckerberg pic and failing back to IOS at the beginning of setting up your feed. The developer needs to ensure the app store side is cleared when reinstalling, BECAUSE THE ICLOUD WITH ARROW STILL SHOWS EVEN THOUGH I HAVE DELETED BOTH THE APP AND ALL OF ITS DATA IN SETTINGS. Now I can never use this app again. The Apple Forums when asked about how to clear the it from this device and app store said to contact the developer, but Reuters is not listening. This is on IOS 14. Reuters needs to get their act together and fix this problem..BozonbbcVersion: 4.2.15

So much for balanced journalism … leaning more and more to the leftAfter POTUS Trump left office, Reuters held a more moderate (moderate left) journalistic approach (they nicely stated where they were taking information … from a left think tank or other … point is they were straightforward sharing but still tried to show a balanced approach) although over the last 4 months everything is going left. Headlines aren’t factual but rather consistently take a swipe at former POTUS Trump. I find it funny that journalists can’t let the facts speak for themselves. If Reuters can’t right itself back to a “moderate” left, it’ll be deleted off my iPhone. I’ll have to look for a new more “balanced” news app. This “seemed” to be (at that time) “balanced” even though it was still left. The fact that Reuters feels they need to slide further to the left in their journalism may say something about how POTUS Biden is doing. Either way, it’d be great if there was a news app that provided the facts and left the “entertainment pushing agendas” to another platform. It’s useless and only tarnishes the character of the News media..AndtomVersion: 5.1

Best Feature is Sadly GoneFor many years, the Reuters app was my go-to news source, convenient and unbiased. I especially enjoyed the “Reuters TV” newscast experience, where they offered a curated selection of international news videos making up a 60-minute newscast. It was a perfect way to catch up with what was happening around the world. Now, for some reason, that feature is completely gone. Not sure why the best feature of the app would be altogether removed like that. Please bring it back!! Please note that there used to be a separate “Reuters TV” app offering this capability, with the added benefit of choosing how long you wanted your newscast to be: 15, 20, or 30 minutes. Extremely convenient for when you were short on time..Adriano CavalheiroVersion: 6.1.0

Mostly Old NewsApp is littered with old news. Example: Energy is a topic to choose when you first use the app and build a feed of content. But if you go to the Energy section, you quickly see “Editor’s Choice” articles from 10+ months ago. Scroll down, and you may (if you’re lucky) find an article or two within the past month, but it’s mostly old stuff. Which is funny, as Reuter’s writes multiple articles per day on crude oil markets alone, let alone other areas of Energy. I emailed them multiple times on this via their app customer service, only to get a “Thanks” from them. Months later, nothing fixed. What’s the point of caring to read their articles if they don’t care if you read them?.MelmwoodVersion: 4.2.6

UX disasterThe new design seems to just rip off and mimic Apple news, which is not a good UX to begin with. Making a mimic version of Apple news with a worse user interface has only made matters worse for this application. Font size remains too small. There are now more ads it seems than before. And the visual flow is far less scannable to quickly read and scan over the current headlines. The previous app was far more scannable to quickly get a sense of the news. Less is more and simple headache free UX is preferred. The new design is a headache, that is confusing and distracting. We don’t need flashy derivative design. Will be I’ll be looking for a different news app. The simplicity of the Reuters app that made it valuable has been destroyed..NeotintVersion: 6.0

What a bad app updateLiterally cannot use search to find news relevant to your search term, regional categories now show global news instead of your area of interest (“China” had a news article 99.5% about Iran that was presumably slotted because of the briefest mention about China and Covid), and some categories pop up nothing with an up-down scroll but only the horizontal editor’s pick scroll. No one wants to swipe left or right looking for news they are interested in like they are on tinder. Algorithm needs fixed or AI retrained. Current version only scored the 2nd star because Reuters is hands-down the best news source. Previous version would have been a fiver from me..Time AppleVersion: 5.0

Better than most mainstream but glaring omissions in coverageMany of the articles lack the biased narration of mainstream source so thats a definite plus. But it is shocking to see nearly no Brazil coverage (and very favorable to the communist Lula regime on the rare occasion it makes news) on whats going on: including the insane jailing of journalists, peaceful protestors, judges, and political opponents, by a president who went to jail after THREE different tribunals of judges (he himself put in place) unanimously found him guilty of massive crimes against the state. Its on par with the Iranian protests, but because its a self described socialist there isn’t much from Reuters- other than spin for this new regime, despite historic upheaval in the 12th largest economy in the world..Sbford313Version: 5.3.4

Wish I hadn’t updated...This was my go-to news app and I’d have easily given it 5 stars before the update. Before, everything was compact and easy to scroll through. It made getting a fast rundown of the current news super easy. Now, that’s totally gone. The pictures are huge. The headlines are just as large. It’s a lot of wasted space that requires you to spend time sifting through and scrolling from here to eternity to see everything. And rather than just have the top headlines, it forces you to customize the feed. That’s fine for a secondary feed but sometimes you just want all the current headlines in one place. Update: I downgraded from two stars to one because the more I use this new version, the more I hate it. Please go back to the old design!.Aki.chanVersion: 4.0.2

Go back to the old layout!The Reuters app has been my go-to source for news for the last few years. I’ve always like the concise, well-edited, well reported stories. Until this version I also liked the efficient, economical presentation in the app. I could quickly scan the headlines to assess the state of the world, and then click through the stories of particular interest to me. The new layout is clearly designed for people who have a lot of time to waste. Big pictures and text give you ~1 story per screen. A lot of swiping to get a summary of the news that you got in a glance with the old format. I also don’t like the new approach to customization and filtering. The previous version gave me a simple panel with check boxes to choose the news categories I want to see. The new app keeps trying to “engage” with me in various ways. If I want to have a conversation, I’ll call a friend. I hate the trend in news apps toward Facebook-like news feeds. I’m considering deleting the app and just using the web version instead..Agile PenguinVersion: 4.0.1

Please bring back Reuters TV!Reuters TV has been a essential part of my morning for around a decade. No better place existed to get caught up on global news through video. It is a huge loss to see it gone from the iPad app (thank you for bringing it back to the Apple TV app!). While the current app still has video, having a 30 second advertisement between each segment renders it a poor, inadequate substitute to past products. This is a plea from a huge fan to please bring back Reuters TV functionality to the iPad and iPhone apps. I would gladly pay $10/month just for the ability to watch 15mins. Of ad-free, nonpartisan global news again..FreypieceVersion: 6.2

Dislike the new updateThe new update for the Reuters app is cumbersome and creates choices I wish I never had to make. I used this app because it gave a good quick summary of the headlines. I don’t want my news grouped by artificial categories. I certainly don’t want to choose the categories I want to follow in a ‘feed’ format. For me the app is unusable in its current form and it feels like ads have taken over ( not sure if the number of ads has changed but the layout is so much worse). I wish I could continue using the old app. If I wanted a ‘news feed’ style of app there are far better ones. The great thing about the old app is that it limited your choices to important ones. I will not be using this app anytime soon. :(.Organic32Version: 4.0.1

Most horrible streaming ever experiencedClick on a specific video, and you're met with bleed-over from a previous video, or you do not see the picture and audio plays, or no audio no playing, video but no audio, no playing at all, pauses, you turn up the volume and it pauses, it pauses and you're forced to restart the app only to have it all happen all over again forever and worse. Also you cannot scroll the current video unless you want to find yourself in one of the other videos very sensitively, and numerous other problems I can't think of. Most horrible experience ever experienced with a video streaming service in my entire life..GSquire86Version: 5.6

A lot of bugs and editing errorsThe bugs of this app are that section pages like ‘finance’ or ‘world’ will not load at all and there is sometimes the occasional crash. Not being able to even look at headlines because a section’s page won’t load is insanely frustrating since it makes the app almost worthless. Of course when I can actually see headlines and open articles there is almost always a decent amount of laughable grammatical or spelling errors. Reuters used to be a great news source, but their product the past few years has shaken my confidence in them as a viable media outlet..Pat Man J0NESVersion: 4.0.2

Bad "upgrade"What I loved about Reuters was the clean, no nonsense, to the point, view of the news. The app was awesome! It was easy to use, without clutter and with tightly packed information. The new "upgrade" is just the opposite! It seems more oriented toward delivering commercials than content. A lot of empty space (absolute no-no for a small screen device like smartphone). The stories seem all over the place. It is such a pity because Reuters was a major new source for me that I could trust. Such trust is hard to build, especially today. Update: The app is getting worse. After the latest upgrade articles are not always complete - just a paragraph or two and then white screen. App restart sometimes help..BozataVersion: 4.0.2

What have they done? Hate the new app!Used to be my favourite news app, clean and lean. Headline page of five or six articles. Then the feed, constantly updating. Easy to scroll down pick then a well written article. A natural way to scan and select the articles of interest. Five or six articles to be seen in the screen could be easily scrolled and view more. Similar to the way one used to read a newspaper page. A quick scan to find what you’re interested in. I began my daily news binge with Reuters. Soon as I read they were updating the app, I feared the worst. Sadly, I couldn’t imagine how bad it could be. A bloated behemoth. Difficult and slow to use. Lots of big photographs with a little bit of information and thus boring and cumbersome to scroll. Way too many redundant sections with often blending of articles. Now a long way behind google news and Flipboard, which they badly tried to copy. Personalized? I wish I could personalize it back to the old one. Sorry Reuters news app, you’ve been moved to the back. Sad, as a certain president is wont to tweet. Sad, because Reuters really is a great news agency..DougydogVersion: 4.0.1

Bring back Reuters TV appTimes were better with the standalone Reuters TV app. The integrated TV tab in this app has sound playing, but the picture is black. I’ve tried reinstalling several times already. Just disappointed..BnabbappoVersion: 4.2.8

Bring back the old versionI avoided updating until recently. What a disappointment! Bring back the old version PLEASE..Canuck-canoeheadVersion: 4.2.0

New ReutersDoesn’t open.. stays black!.Alebrije6969Version: 4.0.1

Why ads after paid subscription?News content and journalism is great, covers world news and braod current issues. However not happy that I have paid for subscription and still seeing ads..ChrissyreviwerVersion: 7.1

Bad updateI do not want another account with chance of being hacked. Filtering news makes it an echo chamber. The continuous video was the best part and you removed that! App deleted.Wit65Version: 6.1.1

Very unstable and unreliable connectionExtremely bad App and bad App support. No one ever returns calls or emails and quality of app is getting worse. It says “offline, check internet connectivity” while internet is excellent. And not multi tasking. Same as Bad YouTube feather as soon as you go to other apps to do your tasks it stops working on iPhone! BAD technically..Dr shahdad ayoughiVersion: 5.6.1

VideosThe video streaming sucks. It is so slow even if I have a connection of more than 20MBPS download and upload speed..CD-ROM FOR MEVersion: 4.2.8

DisappointingGreat news source! Really dumb update!! (design, layout) Bring back the old one!!!.DariusgibsVersion: 4.0.2

Not free anymoreVery disappointed. It was good when it was free..KC_richVersion: 7.2

Do not get this appWow. Charging a new subscription fee for news. Unreal. Had this app for a decade and now deleting. Bye Reuters, it’s been swell.LinkuspoilitxalVersion: 7.1

Don’t waste your timeThey want you to pay for a monthly fee to use..My old pigVersion: 7.0

Now need an account to view articlesCan no longer view any articles without an account.GnfieicnfjdVersion: 6.1.3

Garbage UXThey changed the app and now it sucks..GreenblueredblackVersion: 6.1.2

Bad updateHuge cards replicating a newspaper front page. Multiple “clicks” required to access menu items every time. Everything was visible and accessible in the previous version. I’ve stopped using the app. I’ll watch for a fix, but will likely end up deleting..AaZz135792Version: 6.1.1

New version is a flopNo option for font size. Previous version was so intuitive….MatGar73Version: 6.1.0

Update is a flopI thoroughly enjoyed the app and content prior to the app refresh. The new version is more difficult to use and find articles that I am interested in. Reuters should consider reverting to the old version. It is evident from the reviews that my view is consistent with the majority of their users..CKCK…Version: 6.0.3

Font sizeThe new app is way less convenient, unable to increase font size and pics. You have to have those functionalities back for those who need them..FjjffjffufVersion: 6.0.3

Old format was betterThe new format is so bad I don’t use the app as much as before..MambococojamboVersion: 6.0

Go back to the previous updateThe new app format is not an improvement..HankeydoodleVersion: 6.0

Very 6 turns me awayThis new version 6 is really bad, especially on IPad, complete waste of space, tiny articles and photos. Please revert to previous version. Your great news and reporting is undermined by this new format. Photos have no caption You need a magnifier to see photos and videos You cannot choose the subject. Most of your audience is getting old and need reading help. It is simply horrible, I will have no choice but to get my news elsewhere. Total flop..Sunset BonVersion: 6.0

Update is a step backwardsDO NOT UPDATE TO THE NEW VERSION. Was a good news app, but the upgrade was a major step backwards…format isn’t as informative, less variation, less articles presented poorly, slower overall. Completely confuses me why people think they need to fix something that isn’t broken and make it worse..I hate data roaming chargesVersion: 6.0

The worst update everWith every update, this app makes it more difficult to get the news. This version takes the top prize. The news customization doesn’t work. The UX designer should get fired..VakloveVersion: 6.0

Finally deleted after forced auto play videosNot much else to say, I used to love this app and the news it brought. To much has changed over the last 7years, find myself unable to connect to its messaging. Now the app is clunky and it’s time to say good bye. Maybe one day Reuters will return….Andrew.E47Version: 5.15

Unusable!Glitchy app… cannot get rid of videos to try to read an article. It’s time to remove this app. I tried..Walks30Version: 5.13

Left wing propaganda.If you like that sort of thing. Reporting on agendas. Have to weed through much of the agenda driven “news” to get to the factual truth. Follow the $$$..LuvRulesVersion: 5.11.1

Awful honestlyThis app is an embarrassment for such a large corporation. It's glitchy, crashes, requires you to sign back in very often. Every single news article also has a typo, if they can't be trusted to ever spell properly how can we trust the content is accurate.....Justin9Brown9Version: 5.9

Little controlThe older versions of this app allow you to have much more control over your news feeds. I’m stuck looking at American centric news now and lost my ability to focus on a hashtag specific industry. Even editing something as basic as my user name is out if my control or if not isn’t blatantly obvious as it should be. Thankfully my iPad is old and the Reuters app doesn’t update. The news itself is concise and neutral. It’s the one thing that keeps me using it, but only on the old iPad app..Caribb787Version: 5.9

Add Picture in Picture supportPlease add support for pip for Reuters TV..The End of PrivacyVersion: 5.9

Why do I need an accountI used to love this app, but now I have to create an account which is pointless and yet another login that I have to track remember and hope doesn’t get compromised. So unfortunately I’ve deleted the app and won’t use it again, unless you drop the login requirement..CdnwrlsguyVersion: 5.4

Reuters tvThe Reuters tv feature/section doesn’t allow Google cast anymore. Kindly, bring that back please..Jcjcjc111111Version: 5.3.4

LaughingTo force me to buy a subscription for some free news is actually pretty funny. I’ll just move on to the next guys who have advertising to pay their bills … very laughable and a poor business model..SilverAnarchyVersion: 5.3.3

Must register to readAfter many years of free reading they changed the app last month so you now need to sign up for an account to read anything at all. They call it “registration enhancement”. Overly complicated, clear information grab..JanWillerVersion: 5.3.3

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