The Boston Globe Customer Service

The Boston Globe Positive Reviews

Search stinks and so does opening shared articlesI am embarrassed how poorly your search engine finds articles. Even with two words of a known headline it can turn up no results or it’s 2 screens down. And one great example was that you changed the headline and it took 3 separate searches to finally find it a week or so after it came out. You should know you’re not alone, the NYT is just as bad. Also, why won’t your app recognize that I’m a subscriber when I click on an article sent to me? I either have to login again or just close and search for the linked article. Note that when I open the App it doesn’t require a formal log in. Good luck.Need to SwedeVersion: 2.9.8

Poorly formatted for iPad ProReading on an iPad Pro is pretty annoying if using a keyboard—which is the typical way to use an iPad Pro. The main page is horrible. Each article has a full screen image and a headline. The headline doesn’t even fit on the screen because the image is so large. Give me an option to hide the image. I’m not looking for a picture book. Stop making me scroll so much to see the headlines. Check out the NYT app for decent formatting. Maybe the Globe just doesn’t have enough subscribers to pay someone to format the front page daily. That is fine. At least let me hide the useless pictures. I Just scrolled through and 6 of 7 pictures are just dudes and only one is someone I recognize. Why do I need to see these people. If they didn’t something important, tell me what they did. Just give me the headlines so I can choose what story to look at..Dave MoVersion: 2.0.5

Locating an editorial cartoonWell, to start, as I’m writing this comment, I cannot see the text of what I I am in the process of writing. Please forgive my grammatical failures, as I am watching a blue cursor waltz across a blank field of space. To the cursor’s credit, it is at least moving in a fashion that might be expected Sadly, this started out as a two-star review, because it was so hard to find an editorial cartoon from Mr. Weyant (and excellent cartoon, for that matter) that I could not find on the site. But now I’m typing into the abyss; so doughnuts for you. Apologies for this, but best of luck on remedying this failures..RedinBlueVersion: 2.4.0

Still great, but...I love the Boston Globe and have read it every day for 45 years. I still don’t miss a day, even though I don’t live in Boston anymore. My one concern is that it increasingly seems determined to enter the culture wars, more as a participant than as an observer. I am not a habitual critic of the press, and I don’t look for liberal bias under every leaf. But I think the Globe’s news articles do tend to be slanted, and the selection of what to report or omit seems to reflect an agenda at times. In the opinion pages, liberal perspectives outnumber conservative ones by at least 4 to 1. Many columns are preachy and repetitive, more hysterical than thought-provoking. I hope the editorial board will occasionally self-reflect and remember that its more strident members do not hold a monopoly on truth and justice. Still, I love the paper and probably always will..Quincy raiderVersion: 2.0.3

Good app but… no video journalism / op-docs like othersThe app isn’t optimized for video storytelling and documentary shorts / op docs like NYT or even the Seattle Times. I feel like the Boston Globe used to do short doc-style video journalism creating videos about the people or happenings in the community. Now their video content is seemingly just a TV studio show with a news anchor that streams through the app. I have no interest to watch that. The spotlight series ‘Gladiator’ podcast on AH was incredible, I was so hooked and really enjoyed the perspectives of the journalist that did the BTS but since then I feel like it’s gone downhill. If the Globe reinvested in video journalism and op-docs, it would surely engage viewership resulting in more revenue. Just my two cents..DjhambridgeVersion: 5.0.2

Remembers subscriber status but could be better experienceI’ve been a Boston Globe subscriber for 7 years, and despite paying them every month for the privilege of unlimited access to articles, I keep getting the paywall and being asked to log in. This app is the only thing that seems to remember my subscriber status on mobile. If you can’t track my cookies across Facebook, Twitter, Safari - I would like the ability to always open Globe articles in the app. It’s really annoying to get blocked from an article on Twitter, having to open the app, and searching for the headline of the article I wanted to read. The search isn’t that forgiving, it doesn’t autocomplete. Feels like old technology from the company that brought us the first responsive news website years ago..CyanMagenta4Version: 2.2.0

Not working properly todayI’m subscribed digitally, and I often read an article from a link received in an email from the Globe. Sometimes the link goes to a browser, sometimes it goes to the app. It’s not always easy to switch to the app, which is what I would prefer, but most of the time I can read what I want to read. Not today with the Covid history in MA article. The link from the home page in the app doesn’t work, and when arrive at it from other ways of searching, it constantly refresh, and I either lose the video embedded - it happened several times - or lose my reading position in the article, and even lose access to the entire article and need to start the search again. I am giving 3 stars because it is usuathis bad.NewbostonianVersion: 2.1.0

A little buggy and quirky but a visual improvementMy first try at selecting a single comic and swiping through the rest failed. Not supported? The landscape view switched from double page to single page but I’m not sure how to get single page. The article view was visually improved but I couldn’t figure out how to increase the size of the script. Is that not supported now? Clicking on an article continued to another page always returns to the original page rather than the page on which it was clicked. A tutorial might help, assuming these features are actually available rather than shortcomings in the new version..HMacVIIIVersion: 5.0.1

My connection to BostonI grew up in Massachusetts and moved to Arizona when I retired. After reading the Az. Republic for a year, I subscribed to the online version of the Globe. I look forward to starting my day with a cup of coffee and the Boston Globe. I can’t imagine any newspaper having a better staff of writers. From local news to coverage of national and international events as well as sports, the reporting is unexcelled. I am frequently motivated to comment on articles and quite often get a response from the writer. Clearly they care about their readers. Great paper that keeps me connected to Boston..Chelsea flashVersion: 2.3.0

Online version Good formatEasy to follow, links directly from notification to article (not all news app do ) . Pleased with newsworthiness of notifications they choose to send out and speed of app. Also I like having the option to see paper in print format. I am in trial phase, and pleased with the online presentation and ease of navigation. I would like to subscribe permanently , but I Am not sure for how long I will subscribe only because newspaper subscriptions and other online news related, TV, and entertainment subscriptions add up, and I am retired on fixed income. ..MissKitty99Version: 2.0.5

The Globe has outdone itself!! Fantastic articles & technologyI currently live in Minnesota, but originally grew up in the Boston area. I’ve had a subscription to the Globe for several years, but have not been paying much attention to it lately until this morning when I checked to see how the Celtics did last night. The articles about the ring ceremony, Bob Cousy, the Boston Celtics victory, the incredible detail regarding the rings, the game summary, the excellent photography and the audio capability (that I was not even aware existed until now) really impressed me. Thank you for providing such great coverage and becoming a key source of information for me about my hometown. I promise to read the Globe daily now, similar to how I read the Wall Street Journal and the New York Times. Congratulations on putting out such a great paper!! Sincerely, Rod Langevin Rochester, MN.Hi kitty lilyVersion: 5.0.3

Buggy reference to web articleThis has been an awesome on again, off again issue for years, and I can’t believe it’s still happening. About 30% of articles redirect you to a webpage version of the article (as oppose to own formatted for the app), and you have to login via that webpage yo view the article. Why can’t you have it carry the login info? Or, why can’t you give access permissions to the Globe app web browser? I shouldn’t have to login every time I want to see an article on the app. I’ve already logged in on the app! A simple, addressable annoyance. Should be fixed..RavingMevensVersion: 2.9.2

Fan From Near and FarI have been reading the Globe for about 60 years whether I lived in Boston, Maine, South Florida, Shemya, Alaska, Herzogenaurach, Germany, or my current home, Greenville, SC. Many times the paper was a day or a week old. It didn’t matter. The Globe is the best at covering local, regional, and national news on a daily basis. Sports columnists like Peter Gammons, Bob Ryan, and Dan Shaughnessy are gifts to a literate sports fan. The Spotlight team’s investigative reporting pulled back the curtain on despicable behavior by a powerful, entrenched institution. ( A shoutout to my BLS classmate Steve Kurkjian). Although I have lived away from Boston for more than 50 years, the Globe allows me to be a lifetime Bostonian..GVLPRDVersion: 2.0.2

Navigation needs workOverall happy with the app, with the exception of navigating back after reading an article. The old version had an “x” in the upper right-hand corner of the article. After reading, you could close it and land back where you had clicked through. Now you have to back up to “Home” which brings you all the way back to the very top of the front page, so you have to scroll all the way back down to get to where you left off. Annoying! (I read on an iPhone).Papo kingVersion: 5.0.1

Why changed?I used to love this app … to read the paper on my iPad, one page at a time, print the crossword puzzle, click on a comic to make just that one bigger, navigate thru the sections, realize when I was at the last page. Yup … loved it. Now … nope can’t do any of those things. Don’t have a clue … not intuitive … not user-friendly anymore. Yes …. Change change change …. But for me it wasn’t broken! Not a happy camper anymore…. And the help desk doesn’t have a tablet to step thru things to help me, tho they thought they did. I don’t see any of the things that the automated lady tries to help me with … yup … not a happy camper anymore. And I was thanked for being a customer since 2022 (when I switched from paper delivery). But gee I’ve been a Globe customer for more years than I can count! Alas …...Debeye for realVersion: 5.0.1

Love the Globe, wish app were better integratedAlthough it’s much more expensive than my other digital newspaper subscriptions, I enjoy the Globe and the app. However, I wish the app were better integrated on my mobile devices. I get daily headlines in my email, and when I click through, I hit a paywall. I go through the alternate login process using Facebook, but then it shunts me back to the paywall. I end up having to go to the app and search for the story, which is a pain. My other subscriptions accept my Facebook credentials successfully. Irksome..JingleBells85Version: 2.3.0

Long term reviewI started reading the Boston Sunday Globe when playing at the Monteux Conducting School during the summer starting in 1968 in Hancock, Maine. When moving to the Boston area in 1976, I started reading it daily. I loved the Thursday Calendar of Events that included Concerts for the ensuing week. I now miss that most of all. Today, News, Editorials, & Arts are well covered as they always have been. I miss Derrick Jackson’s editorials. I still find Jacoby’s annoying or inaccurate. Time marches on..Ichabod T-boneVersion: 5.0.2

Now I live in PA but...There was a time when The Boston Globe went through hard times but it is back better than ever. Although I moved to PA, I find myself drawn to the investigative writing highlighted in The Globe still. Some stories, though national, have an interesting, thoughtful angle in The Globe that is not found in many larger, and smaller papers. The writers are spectacular, but this is a team effort—the editors make the writing better, relevant, focused. Great work, everyone!.Bowed BookshelfVersion: 2.0.5

Great articles but dislike disconnect between email notifications and app.Articles but dislike disconnect between email notifications and app: I really enjoy reading the Boston Globe articles. The problem is when I get an interesting title in my email, I click on the hyperlink only to be brought to the website which demands my login information. When I try going in through the app, I can no longer find the story that I wanted to read that was sent to my email. Would be great If developers could do a “handoff” between email and the app where my login information is saved..JATerrellVersion: 2.3.0

Doesn’t Stay on ArticleThe update has made the app better, but there is still room for improvement. When you’re reading an article and then move to another app and come back to the BG, it puts you back on either the main feed or the beginning of the article as opposed to the spot of the article where you left it. Sometimes I like to look something up while reading an article and it’s annoying to have to find my place again if I leave the app. Please consider fixing this..Sarah34Version: 5.0.2

Add zooming of picturesMost apps I use have a way to zoom in on a photo. With the Boston Globe app, I can’t seem to do it. I have to go to the web version. I like seeing the recent improvements however like finally being able to see and add comments. UPDATE: the developer contacted me. I tried again and it works now. Not sure if there was a bug fix but either way… no complaints now..TweissinVersion: 5.0.1

Digital daily and hard copy on Sundays equals a winning combinationI have received The Boston Globe online daily and a paper copy on Sundays for about 7 years now. I value having access to the excellent news coverage, thoughtful columnists and special investigations everyday. It’s important to me to be an informed citizen and have a news source I can trust in this age when so many alleged news sources have no regard for truth..Cotton WallisVersion: 5.0.1

The GlobeI mostly enjoy reading the Globe, as it keeps me informed about events in our metro area. However, I wish it would tone down its progressive leanings a bit. I notice that race is almost continuously injected into many of its articles. In my opinion, it should approach the disadvantaged from an economic perspective and not through a racial lens. As things stand now, the constant focus on race often succeeds in alienating people from each other, adding fuel to the fire of populism in the process..RozzieMRVersion: 5.0.0

Excellent reporting, great sports section. Subscription price too high, repeats too many articlesThe app is great, but the monthly subscription for the online program is too high. The Washington Post offers a subscription for like a third of what the Globe charges. and when you’re scrolling down through the app, you frequently see the same stories again and again..SEC55Version: 2.9.2

Great app, great reportingFirst I want to emphasize how critical it is in this day and age to support quality reporting and the Boston Globe really stands out. I am particularly impressed by the investigative reporting done by the Spotlight team well beyond their Pulitzer Prize series in abusé in the Catholic Church. The current report on the sad fate of Valedictorians is an eye opener. The app itself makes access to the news easy. It should in fact send me more text alerts for articles! On an iPhone they are regrouped by source and are a nice incentive to check what’s happening..Vol-de-nuitVersion: 2.0.5

Great writersI will forever be a 7 day a week subscriber to the Boston Globe. Each day the writers have super informative and motivational thoughts. A strong press is needed in our region and I think the current ownership of the BG has allowed a great paper to evolve. I would love to see a Spotlight series on the US Defense budget and their contractors and would like to see some coverage in the West Bank and Gaza. To really get conversations happening not just finger-pointing..DlouisbVersion: 2.7.0

Only choiceThe Globe has been and always will be my only choice for media credibility. I don’t need or want televised or social media platforms that pass themselves off as journalists. I prefer integrity and professional journalism delivered to me daily by the best newspaper in America. The Boston Globe has been my and my family’s, go to, newspaper for over 60 years. Thank you Globe and keep up the great work!.Retired PaperboyVersion: 5.0.1

Women’s college volleyballBoston is a college town yet with all the schools within the heart of Boston there is absolutely no coverage of women’s college volleyball. What is as popular here as it is over the rest of the country, all major schools, especially those in division one have a very competitive teams. I can’t imagine why Boston Globe chooses to leave their games out of the local sports roundup. One of the early games out with the season was televised and reported on nationwide because it drew over 25,000 fans..GkobelVersion: 2.9.18

Love the BG. Navigation could be improved.I’d like to control the priority of types of articles, like moving sports low in the feed rather than the top even though I almost never read them. I’d like the app to remember what I read each day, and not show me articles I’ve read after I finish reading another. I’ve given this feedback directly, but not received a response nor seen a change..Wanda dGVersion: 2.9.9

E-paper glitchesThose who enjoy the Globe’s e-paper format may be less than enthused with a couple details compared to the classic app. The most inconvenient change is that all of each issue’s pages are numbered 1-100 instead of by section, so readers have to do math in their head to get to the jump page of a story. It also freezes periodically while flipping through the pages, so you have to exit the edition and reload it to resume..JPendakVersion: 5.0.2

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The Boston Globe Negative Reviews

Great leap backward for the e-paperThe recent upgrade of the on-line version of the Globe that appeared several days ago includes a major step backward in usability of the e-paper. I prefer the e-paper as it mimics the experience of reading a print version of the paper. With the new upgrade, the useful navigation tools of the last iteration are gone. Also, loading articles is less reliable and slower, especially articles near the screen edge. Finally, for those of us who prefer to do the daily puzzles on paper, the ability to tap on a puzzle and then print has been lost. One must do a screen shot, crop the image and then print. While there are numerous options to do puzzles on-line under the “play” tab, it’s not clear which of the Sudoku options corresponds to the print version. There appears to be no option to print any of these. Please bring back the more user-friendly last iteration of the e-paper..LandrovelVersion: 5.0.1

Love the Globe, app not working for meI’m not sure if it’s my account or something with the app . a month agoI had to re-login with a new account (I had let my old digital subscription expire and apparently I used a different email address so I ended up with a whole different account when I signed up again).Now the app is asking me to re-login every time I click a link from the home page - and when I login it takes me back to the homepage and does the same thing all over again. It says I’m logged in on the home page but doesn’t remember it when I try to read an article. So it’s completely useless to me at the moment -The only reason I still have it on my phone is to get the alerts,But if I want to read the link attached to the alert I have to go find it manually on safari or from Twitter or something..OGlEastVillenVersion: 2.4.0

Search and linking to the app need improvingThis review is specifically for the app, not for the Boston Globe newspaper. It is a good newspaper and Boston people auto subscribe. But it is a constant source ofAnnoyance that when I received the Boston Globe newsletter, and click on an article, it does not open the article in my app. Instead opens the website which I then have to log into. OK, so I can go to the app and search for that article. But—unless I put the exact title of the article in the search field of the app, I usually can’t find the article. When I do search for an article in the app, I get what seems like a random list of possibilities. If there is a way to sort these to show the most recent articles first, I hope someone will tell me about it..A fun way to learnVersion: 2.6.2

Slow ad-delivery appThe app is designed to feed you ads, ads, ads. There is content sprinkled around the ads. It opens the ads before content. If you scroll the content, the ads pop up again. The worst example I have yet seen is the comics. You can open each strip one at a time. As the strip opens it first displays an ad. Then it opens a nested window. Then it displays the strip in the nested window. You can click on a link to advance to the next step. Then it clears the page. Then it does the most important part, it fills in an ad. Then it opens a nested window. Then... well you get the idea. I timed it, and it takes 5-8 seconds per strip. This is just sad. I was a multiple-decade subscriber to the paper version, switched to reading the Globe on my Kindle. After a few years, the content kept shrinking. I tried the online version then but it was awful, and I got the Washington Post, which is cheaper and very good. I added the New York Times, which is cheaper and very good. On a whim, I thought to try the Globe again. Right now it is a NOPE! I may give it a few days before I cancel..FrankomaliVersion: 2.9.5

New app harder to navigate and read paperI updated to the newest app on my iPad and immediately couldn’t find the Sunday comics on the list of Sections as it had been on the old app. It took awhile to realize how to find thumbnails and only scrolling through all of them to the end led to comics. Couldn’t even find the comics section by search. C’mon! Also can’t figure out how to get a single page full width view for any page of the paper without manually enlarging the page I get in the two page view! Good grief! This is not an intuitive app and does’t provide easy navigation shortcuts to everything or better page viewing options for people with poorer eyesight. Plus it wants all my personal info to use including financial! I resent that! I’m outta here!.Vintage ReaderVersion: 5.0.0

If you prefer the ePaper view, do not install the March 2024 update!I installed the recently hyped update yesterday and the ePaper is so buggy I wish I could back it out. Page counting starts with A2, not A1 (fixed after I reported it). And the pages view shows multiple blank pages after the last actual page - confusing. Selecting a Section doesn’t take you to the first page of the section, but a random page within it. Sunday comics were 90% Black and White?! Even though Pages view showed color. That’s inexplicable. Randomly stops allowing me to turn pages, and then the Pages view is blank, so I can’t select a page either - I have to quit and restart. Either invest some work into the ePaper, or scrap it altogether..VaBelle54Version: 5.0.0

Limited articlesI recently started a digital subscription. Downloaded this app as it is supposed to be the “new” app for the Boston Globe. I was surprised once I opened the app that I was presented with very few articles that were not representative of the day’s print paper. The next morning I received multiple emails from different sections of the Globe with links to articles that would open in the app but appeared nowhere in the app menus. This is a terrible experience and readers should not have to sift through lists of daily emails to find an article to read. I have already unsubscribed from the emails and reverted to the older e-paper app..Shep88Version: 5.0.5

Regarding the app…1st complaint: leaving an article and then returning to it - either to look something up or to pause and come back later - always drops back to the beginning of the article rather than the previous place read. Truly frustrating to have to scroll back to find your place, especially as I tend to read articles in bits and pieces as I find time throughout my day. 2nd complaint: ads click far too easily. I frequently accidentally click ads as I scroll through an article. I know you’ve got to pay the bills but they are an absolute imposition..LRVagoVersion: 5.0.5

Terrible FunctionalityBoston Globe news is great- when I’m actually able to read it. Clicking on a news notification takes you to the app, but rarely opens the actual article the notification was about. So then you have to try to remember enough key words to search for it. If you can find it, clicking on the article opens it up in a web browser instead of in the app, so it makes you log in to view it. Now what is the point of logging in on the app if I have to re-log in every time I want to read an article? Very poor functionality that usually leads me to reading about issues on a different local news site..JohhhhhannnnnnnnnnnnnnVersion: 2.9.18

Terrible-Repetitive and FrustratingI’m very surprised at the number of positive reviews of the Globe’s app, as I find it a very unpleasant experience. Rather than streamlined and clearly labeled sections like top stories, politics, metro, business, etc, the app seems to first have top stories, and then as you scroll down, the same stories are repeated over and over. This is frustrating and makes no sense at all. I realize one can navigate by selecting the sections on the left side menu, but even here the stories appear up top and then again below. As a result, I rarely read the Globe, and stick to the NYT and Wash Post. They both have excellent apps that the Globe would do well to study and emulate..StarmanDCVersion: 2.6.2

Constantly interrupts my readingAfter a bad experience with reading on a mobile browser, I sought out this app in hopes that it had the problem solved. Nope. The problem is that every 10-20 seconds while reading, the app re-generates (re-flows) the page. So what I was reading disappears briefly, and then once it’s re-drawn, my spot has moved elsewhere, possibly even off the page. I also can’t zoom into a photo without the page going off the rails - doing this seems to induce a re-flow and I’ll end up zoomed in to some other section entirely. It is so bad that it leads me to stop reading entirely..GrockleFlipVersion: 2.9.18

This is the worst news site experienceIt is so much harder to use the Globe app than it used to be. If an article starts on one page and finishes in another you have to manually find the continuation, rather than following a link. You can open the article, which then makes it continuous, but if you try scrolling, that way you get the same article over and over again. The worst part is that moving ads appear every paragraph or so. It makes it almost impossible to read in the reader mode. I pay a lot of money to subscribe. I should NOT have to contend with ads. I guess it’s time to cancel - bye!.CruiseLolBVersion: 5.0.5

I wish they presented the news in a fairer way.I understand that the Boston Globe leans left. That’s fine. I also read papers that lean right. But I do wish it at least proffered some news that wasn’t so politically biased. I wish this because of two primary reasons. First, the audience is disrespected. We’re treated as too ignorant to get the news straight and factual and decide on our own the ramifications. We also so get all the news, not just the news slant that favors any bias. Second: All newspapers should clearly identify their opinion pieces. Far too often the Globes news stories are really opinion pieces. Fine, but be honest and label them as such..Rooster3095Version: 2.0.5

Why fix something that is not broken?I don’t want to think of what these changes cost. Who had the power to go in this direction……the software guys looking for new challenges!!!This is the first time I’ve considered dropping a paper all together because one is now deciding to force me to change my comfort level in wanting to keep a long standing tradition of newspaper format and comfort level in reading one. Now on being forced to look for an alternative e-paper that will meet my needs and not choose to make changes without at least getting feedback from its customer base before making such drastic changes..Rouget de LisleVersion: 5.0.1

It’s been awful, foreverThis is honestly the sorriest news app I’ve encountered. It’s been a mess for years - making it apparent that the Globe owners and management just don’t care. How can a major city news org allow this? It’s the norm to have old news articles mixed in with today’s news. Repetition of articles is also common, just as it is on the email I get for today’s news each morning. Need to search? Good luck. Not even obituaries are findable. Boston Globe, take a lesson from the mobile apps for both the NTY (with its amazing graphics) and WSJ (just organized and non repetitive) and get it together. This app is an embarrassment..MjoaquinVersion: 2.4.0

UsabilityThe latest version is probably the worst this app has been especially the e-paper. Continually loses track when expanding an article and then will not return. Sometimes force closing the app will resolve it but not always. On my 3rd attempt today to try and go forward reading and it will not allow. This after rebooting as well using an iPad with latest OS and upgrades. Though it was the same before the latest OS update so it’s the app that is not very useful at all. Sometimes have to wait till the next days paper to go back and read yesterday’s news…. Not ideal by any measure..IwasborninbostonVersion: 5.0.2

Search function seriously flawedWhile the app does a decent job of presenting the news in an organized manner, the search function is nearly useless in trying to access older articles or stories one may have missed. Basic search terms fail to produce results showing stories matching the search, but instead yield what appear to be a host of unrelated articles. An effective search function is attainable, as the one on the New York Times app works great. I don’t understand why the Boston Globe can’t offer the same results on its app..Tom BockyVersion: 2.9.3

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