The Boston Globe Customer Service

The Boston Globe Positive Reviews

Locating an editorial cartoonWell, to start, as I’m writing this comment, I cannot see the text of what I I am in the process of writing. Please forgive my grammatical failures, as I am watching a blue cursor waltz across a blank field of space. To the cursor’s credit, it is at least moving in a fashion that might be expected Sadly, this started out as a two-star review, because it was so hard to find an editorial cartoon from Mr. Weyant (and excellent cartoon, for that matter) that I could not find on the site. But now I’m typing into the abyss; so doughnuts for you. Apologies for this, but best of luck on remedying this failures..RedinBlueVersion: 2.4.0

Poorly formatted for iPad ProReading on an iPad Pro is pretty annoying if using a keyboard—which is the typical way to use an iPad Pro. The main page is horrible. Each article has a full screen image and a headline. The headline doesn’t even fit on the screen because the image is so large. Give me an option to hide the image. I’m not looking for a picture book. Stop making me scroll so much to see the headlines. Check out the NYT app for decent formatting. Maybe the Globe just doesn’t have enough subscribers to pay someone to format the front page daily. That is fine. At least let me hide the useless pictures. I Just scrolled through and 6 of 7 pictures are just dudes and only one is someone I recognize. Why do I need to see these people. If they didn’t something important, tell me what they did. Just give me the headlines so I can choose what story to look at..Dave MoVersion: 2.0.5

Still great, but...I love the Boston Globe and have read it every day for 45 years. I still don’t miss a day, even though I don’t live in Boston anymore. My one concern is that it increasingly seems determined to enter the culture wars, more as a participant than as an observer. I am not a habitual critic of the press, and I don’t look for liberal bias under every leaf. But I think the Globe’s news articles do tend to be slanted, and the selection of what to report or omit seems to reflect an agenda at times. In the opinion pages, liberal perspectives outnumber conservative ones by at least 4 to 1. Many columns are preachy and repetitive, more hysterical than thought-provoking. I hope the editorial board will occasionally self-reflect and remember that its more strident members do not hold a monopoly on truth and justice. Still, I love the paper and probably always will..Quincy raiderVersion: 2.0.3

Remembers subscriber status but could be better experienceI’ve been a Boston Globe subscriber for 7 years, and despite paying them every month for the privilege of unlimited access to articles, I keep getting the paywall and being asked to log in. This app is the only thing that seems to remember my subscriber status on mobile. If you can’t track my cookies across Facebook, Twitter, Safari - I would like the ability to always open Globe articles in the app. It’s really annoying to get blocked from an article on Twitter, having to open the app, and searching for the headline of the article I wanted to read. The search isn’t that forgiving, it doesn’t autocomplete. Feels like old technology from the company that brought us the first responsive news website years ago..CyanMagenta4Version: 2.2.0

Not working properly todayI’m subscribed digitally, and I often read an article from a link received in an email from the Globe. Sometimes the link goes to a browser, sometimes it goes to the app. It’s not always easy to switch to the app, which is what I would prefer, but most of the time I can read what I want to read. Not today with the Covid history in MA article. The link from the home page in the app doesn’t work, and when arrive at it from other ways of searching, it constantly refresh, and I either lose the video embedded - it happened several times - or lose my reading position in the article, and even lose access to the entire article and need to start the search again. I am giving 3 stars because it is usuathis bad.NewbostonianVersion: 2.1.0

Online version Good formatEasy to follow, links directly from notification to article (not all news app do ) . Pleased with newsworthiness of notifications they choose to send out and speed of app. Also I like having the option to see paper in print format. I am in trial phase, and pleased with the online presentation and ease of navigation. I would like to subscribe permanently , but I Am not sure for how long I will subscribe only because newspaper subscriptions and other online news related, TV, and entertainment subscriptions add up, and I am retired on fixed income. ..MissKitty99Version: 2.0.5

Buggy reference to web articleThis has been an awesome on again, off again issue for years, and I can’t believe it’s still happening. About 30% of articles redirect you to a webpage version of the article (as oppose to own formatted for the app), and you have to login via that webpage yo view the article. Why can’t you have it carry the login info? Or, why can’t you give access permissions to the Globe app web browser? I shouldn’t have to login every time I want to see an article on the app. I’ve already logged in on the app! A simple, addressable annoyance. Should be fixed..RavingMevensVersion: 2.9.2

Fan From Near and FarI have been reading the Globe for about 60 years whether I lived in Boston, Maine, South Florida, Shemya, Alaska, Herzogenaurach, Germany, or my current home, Greenville, SC. Many times the paper was a day or a week old. It didn’t matter. The Globe is the best at covering local, regional, and national news on a daily basis. Sports columnists like Peter Gammons, Bob Ryan, and Dan Shaughnessy are gifts to a literate sports fan. The Spotlight team’s investigative reporting pulled back the curtain on despicable behavior by a powerful, entrenched institution. ( A shoutout to my BLS classmate Steve Kurkjian). Although I have lived away from Boston for more than 50 years, the Globe allows me to be a lifetime Bostonian..GVLPRDVersion: 2.0.2

My connection to BostonI grew up in Massachusetts and moved to Arizona when I retired. After reading the Az. Republic for a year, I subscribed to the online version of the Globe. I look forward to starting my day with a cup of coffee and the Boston Globe. I can’t imagine any newspaper having a better staff of writers. From local news to coverage of national and international events as well as sports, the reporting is unexcelled. I am frequently motivated to comment on articles and quite often get a response from the writer. Clearly they care about their readers. Great paper that keeps me connected to Boston..Chelsea flashVersion: 2.3.0

Now I live in PA but...There was a time when The Boston Globe went through hard times but it is back better than ever. Although I moved to PA, I find myself drawn to the investigative writing highlighted in The Globe still. Some stories, though national, have an interesting, thoughtful angle in The Globe that is not found in many larger, and smaller papers. The writers are spectacular, but this is a team effort—the editors make the writing better, relevant, focused. Great work, everyone!.Bowed BookshelfVersion: 2.0.5

Love the Globe, wish app were better integratedAlthough it’s much more expensive than my other digital newspaper subscriptions, I enjoy the Globe and the app. However, I wish the app were better integrated on my mobile devices. I get daily headlines in my email, and when I click through, I hit a paywall. I go through the alternate login process using Facebook, but then it shunts me back to the paywall. I end up having to go to the app and search for the story, which is a pain. My other subscriptions accept my Facebook credentials successfully. Irksome..JingleBells85Version: 2.3.0

Great articles but dislike disconnect between email notifications and app.Articles but dislike disconnect between email notifications and app: I really enjoy reading the Boston Globe articles. The problem is when I get an interesting title in my email, I click on the hyperlink only to be brought to the website which demands my login information. When I try going in through the app, I can no longer find the story that I wanted to read that was sent to my email. Would be great If developers could do a “handoff” between email and the app where my login information is saved..JATerrellVersion: 2.3.0

Newspaper readers paper!I read newspapers. I have always read this newspaper in paper format- but I am the person who would pile up papers to save. I read this newspaper because I have always loved this newspaper and I love the digital format. I wish we could pay for single articles to send- I always have the desire to share with my kids something I learned reading. I read this newspaper in the middle of the night even!.Nota sleeperVersion: 2.9.11

Digital daily and hard copy on Sundays equals a winning combinationI have received The Boston Globe online daily and a paper copy on Sundays for about 7 years now. I value having access to the excellent news coverage, thoughtful columnists and special investigations everyday. It’s important to me to be an informed citizen and have a news source I can trust in this age when so many alleged news sources have no regard for truth..Cotton WallisVersion: 2.9.21

Excellent reporting, great sports section. Subscription price too high, repeats too many articlesThe app is great, but the monthly subscription for the online program is too high. The Washington Post offers a subscription for like a third of what the Globe charges. and when you’re scrolling down through the app, you frequently see the same stories again and again..SEC55Version: 2.9.2

Great writersI will forever be a 7 day a week subscriber to the Boston Globe. Each day the writers have super informative and motivational thoughts. A strong press is needed in our region and I think the current ownership of the BG has allowed a great paper to evolve. I would love to see a Spotlight series on the US Defense budget and their contractors and would like to see some coverage in the West Bank and Gaza. To really get conversations happening not just finger-pointing..DlouisbVersion: 2.7.0

Great app, great reportingFirst I want to emphasize how critical it is in this day and age to support quality reporting and the Boston Globe really stands out. I am particularly impressed by the investigative reporting done by the Spotlight team well beyond their Pulitzer Prize series in abusé in the Catholic Church. The current report on the sad fate of Valedictorians is an eye opener. The app itself makes access to the news easy. It should in fact send me more text alerts for articles! On an iPhone they are regrouped by source and are a nice incentive to check what’s happening..Vol-de-nuitVersion: 2.0.5

Globe a Must ReadAs a Rhode Island resident, my subscription to the Boston Globe provides me all the most relevant Rhode Island news in a thoughtful, fair way (and is by far the best source for that) as well as great information and insights into regional and national issues as well as all the professional sports information I crave. My subscription is the best investment I’ve made!.N512longVersion: 2.5.0

Women’s college volleyballBoston is a college town yet with all the schools within the heart of Boston there is absolutely no coverage of women’s college volleyball. What is as popular here as it is over the rest of the country, all major schools, especially those in division one have a very competitive teams. I can’t imagine why Boston Globe chooses to leave their games out of the local sports roundup. One of the early games out with the season was televised and reported on nationwide because it drew over 25,000 fans..GkobelVersion: 2.9.18

Love the BG. Navigation could be improved.I’d like to control the priority of types of articles, like moving sports low in the feed rather than the top even though I almost never read them. I’d like the app to remember what I read each day, and not show me articles I’ve read after I finish reading another. I’ve given this feedback directly, but not received a response nor seen a change..Wanda dGVersion: 2.9.9

Love the reporting, but tech needs work- clicking on a link takes me to a webpage not the app - i can’t log into the web page even after clearing cookies. This alone prevents me from reading half the headlines emailed to me. - search within the app needs work - searching for a keyword rarely pulls up the latest articles. Would also be great to search by issue..Kevs232Version: 2.9.18

Decent but flawsHalf of the notifications don’t take you to the article, especially if you don’t tap on the story within a short time; it’s like the app forgets the article exists, so you have to use the search function. And it’s mostly a wrapper for web articles anyways and not a native experience. I hope the money not going towards app development is going to pay for journalism instead..FranklyBradVersion: 2.9.6

Update crashingI uploaded the most recent version of the app and it crashes repeatedly. The update logged me out and won’t allow me to log back in. Fix it. And do something about the old stories that continue to show up way past their newsworthy dates..113katyVersion: 2.9.0

The BestI’m 78 years young and having been reading the Globe for at least 70 of those years. I can remember siting on my front stairs in West Medford waiting for the Globe to be delivered so I could get all the sports highlights and box scores. In my working career I traveled a lot for business and I made sure the Globe was saved for my enjoyment when I got home. The globe had so many great writers whether it was politics or international news but my love of sports was what got me hooked from Cliff Keane, Bob Ryan, Tom Fitzgerald, Leigh Montvale , the king of football writers Will McDonough, Peter Gammons. Plus your coverage of high school and college sports can’t be beat Please don’t stop being the #1 newspaper in the country.Complusive CharlieVersion: 2.0.5

Mostly fine with one annoyanceI like this app but there’s a frustrating glitch. I have allowed push notifications but when i press a notification to read the related article, about 70-80% of the time the app opens to the home page instead of the article. This leaves me to dig for the article or, more likely, give up..RRSFVersion: 2.9.16

WHY is there still a section called “Ana Walshe”?Why is there still an entire section for this story?? There are so many other newsworthy events that have happened since that don’t have their own sections. We care more about a single woman (as sad as it is) than the entire earthquake in Turkey? Or the war in Ukraine? Or literally anyone else who has died since January?.8643790752379Version: 2.9.9

Great but super expensiveWith the New York Times coming in around $17 a month for their digital version, and with the Washington Post at a very modest $99 a YEAR, the $27+ a month for the Globe feels like I’m being gouged. I think only the Wall Street Journal more expensive, among daily papers. As a native New Englander living in NY, I pay it for the Sports section and Boston area news. But I grind my teeth every month when the money comes out of my account..PrestonNYCVersion: 2.2.0

Love the GlobeEnjoy being able to read one of my favorite papers on my phone. But I sure do wish they’d fix the bug that commands me to login to make a comment.. in a circular bug. I log in, find my way back to the story, go to comments, and am repeatedly commanded to login to comment. So annoying. And no app support..SteffiBVersion: 2.0.5

Your Home/Small SpacesLOVE these articles. Just the thing to be exploring as we wrestle with smaller housing footprints and higher prices per square foot. Let’s have a look at updating old spaces with newer, sustainable and durable materials that look beautiful and don’t break the bank..Jean-Marie-606Version: 2.9.16

What Wonderful FunIntriguing..SoulSolusVersion: 2.8.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.0.2

The Boston Globe Negative Reviews

Love the Globe, app not working for meI’m not sure if it’s my account or something with the app . a month agoI had to re-login with a new account (I had let my old digital subscription expire and apparently I used a different email address so I ended up with a whole different account when I signed up again).Now the app is asking me to re-login every time I click a link from the home page - and when I login it takes me back to the homepage and does the same thing all over again. It says I’m logged in on the home page but doesn’t remember it when I try to read an article. So it’s completely useless to me at the moment -The only reason I still have it on my phone is to get the alerts,But if I want to read the link attached to the alert I have to go find it manually on safari or from Twitter or something..OGlEastVillenVersion: 2.4.0

This app just keeps getting worseIt is so much harder to use the Globe app than it used to be. If an article starts on one page and finishes in another you have to manually find the continuation, rather than following a link. You can open the article, which then makes it continuous, but if you try scrolling, that way you get the same article over and over again. When you go to close it, you have to remember the clothes for the articles on the right clothes for the apps on the left and I often find myself back to the homepage. You also have to find the navigation to go from section section that should be easily available at the top. This app feels like something we’d see if the late 90s not 2023!.CruiseLolBVersion: 2.9.14

Search and linking to the app need improvingThis review is specifically for the app, not for the Boston Globe newspaper. It is a good newspaper and Boston people auto subscribe. But it is a constant source ofAnnoyance that when I received the Boston Globe newsletter, and click on an article, it does not open the article in my app. Instead opens the website which I then have to log into. OK, so I can go to the app and search for that article. But—unless I put the exact title of the article in the search field of the app, I usually can’t find the article. When I do search for an article in the app, I get what seems like a random list of possibilities. If there is a way to sort these to show the most recent articles first, I hope someone will tell me about it..A fun way to learnVersion: 2.6.2

Slow ad-delivery appThe app is designed to feed you ads, ads, ads. There is content sprinkled around the ads. It opens the ads before content. If you scroll the content, the ads pop up again. The worst example I have yet seen is the comics. You can open each strip one at a time. As the strip opens it first displays an ad. Then it opens a nested window. Then it displays the strip in the nested window. You can click on a link to advance to the next step. Then it clears the page. Then it does the most important part, it fills in an ad. Then it opens a nested window. Then... well you get the idea. I timed it, and it takes 5-8 seconds per strip. This is just sad. I was a multiple-decade subscriber to the paper version, switched to reading the Globe on my Kindle. After a few years, the content kept shrinking. I tried the online version then but it was awful, and I got the Washington Post, which is cheaper and very good. I added the New York Times, which is cheaper and very good. On a whim, I thought to try the Globe again. Right now it is a NOPE! I may give it a few days before I cancel..FrankomaliVersion: 2.9.5

‘Town’ paper. Little sense of the world.It’s mind boggling how little news the Globe reports. Essentially none. In fact it’s a huge source of embarrassment for Massachusetts literati who have no choice but to read the NYT for actual news. Seems that all the globe cares about is scoring points with wokies. In fact, the less rational the better. In short , if a person or subject is woke, they can do no wrong, and any questionable ethics are ignored. In contrast, if a topic or person are independent & pander free rational, the globe will either bury it on page 100, or not mention it all or report 1/2 of the story, to skew the message to their wokie bias. To appear balanced they will publish the extreme wacky right fringe, but not the moderate, calm minded cerebral centrists. Sad, actually sad..Cancelling pandoraVersion: 2.9.8

Terrible FunctionalityBoston Globe news is great- when I’m actually able to read it. Clicking on a news notification takes you to the app, but rarely opens the actual article the notification was about. So then you have to try to remember enough key words to search for it. If you can find it, clicking on the article opens it up in a web browser instead of in the app, so it makes you log in to view it. Now what is the point of logging in on the app if I have to re-log in every time I want to read an article? Very poor functionality that usually leads me to reading about issues on a different local news site..JohhhhhannnnnnnnnnnnnnVersion: 2.9.18

Search stinks and so does opening shared articlesI am embarrassed how poorly your search engine finds articles. Even with two words of a known headline it can turn up no results or it’s 2 screens down. And one great example was that you changed the headline and it took 3 separate searches to finally find it a week or so after it came out. You should know you’re not alone, the NYT is just as bad. Also, why won’t your app recognize that I’m a subscriber when I click on an article sent to me? I either have to login again or just close and search for the linked article. Note that when I open the App it doesn’t require a formal log in. Good luck.Need to SwedeVersion: 2.9.8

Terrible-Repetitive and FrustratingI’m very surprised at the number of positive reviews of the Globe’s app, as I find it a very unpleasant experience. Rather than streamlined and clearly labeled sections like top stories, politics, metro, business, etc, the app seems to first have top stories, and then as you scroll down, the same stories are repeated over and over. This is frustrating and makes no sense at all. I realize one can navigate by selecting the sections on the left side menu, but even here the stories appear up top and then again below. As a result, I rarely read the Globe, and stick to the NYT and Wash Post. They both have excellent apps that the Globe would do well to study and emulate..StarmanDCVersion: 2.6.2

Constantly interrupts my readingAfter a bad experience with reading on a mobile browser, I sought out this app in hopes that it had the problem solved. Nope. The problem is that every 10-20 seconds while reading, the app re-generates (re-flows) the page. So what I was reading disappears briefly, and then once it’s re-drawn, my spot has moved elsewhere, possibly even off the page. I also can’t zoom into a photo without the page going off the rails - doing this seems to induce a re-flow and I’ll end up zoomed in to some other section entirely. It is so bad that it leads me to stop reading entirely..GrockleFlipVersion: 2.9.18

I wish they presented the news in a fairer way.I understand that the Boston Globe leans left. That’s fine. I also read papers that lean right. But I do wish it at least proffered some news that wasn’t so politically biased. I wish this because of two primary reasons. First, the audience is disrespected. We’re treated as too ignorant to get the news straight and factual and decide on our own the ramifications. We also so get all the news, not just the news slant that favors any bias. Second: All newspapers should clearly identify their opinion pieces. Far too often the Globes news stories are really opinion pieces. Fine, but be honest and label them as such..Rooster3095Version: 2.0.5

It’s been awful, foreverThis is honestly the sorriest news app I’ve encountered. It’s been a mess for years - making it apparent that the Globe owners and management just don’t care. How can a major city news org allow this? It’s the norm to have old news articles mixed in with today’s news. Repetition of articles is also common, just as it is on the email I get for today’s news each morning. Need to search? Good luck. Not even obituaries are findable. Boston Globe, take a lesson from the mobile apps for both the NTY (with its amazing graphics) and WSJ (just organized and non repetitive) and get it together. This app is an embarrassment..MjoaquinVersion: 2.4.0

Search function seriously flawedWhile the app does a decent job of presenting the news in an organized manner, the search function is nearly useless in trying to access older articles or stories one may have missed. Basic search terms fail to produce results showing stories matching the search, but instead yield what appear to be a host of unrelated articles. An effective search function is attainable, as the one on the New York Times app works great. I don’t understand why the Boston Globe can’t offer the same results on its app..Tom BockyVersion: 2.9.3

Epic Login FAIL for Subscriber. Time to end subscriptionI love this paper. But I hate this app. It recognizes my subscriber login 10 percent of the time. When I try to read a section, away from the main landing page, it indicates that I’m not a subscriber. I am! I am pathing much more than my New York Times subscription! It only recognizes my login if I clear my cache every time I try to open the app, which is several t8mes a day. By the way, I’m computer savvy and clear my cache regularly. I contacted customer service and they were patronizing & not helpful. I’m calling ASAP to end this subscription. Btw, it’s sad and sneaky that I can only unsubscribe by calling them directly..BellaNiseVersion: 2.3.0

Worst iPad UI everI really like the newspaper itself but the iPad UI is truly the worst of all news apps. When I open the app in landscape mode, all I see a gigantic photo spanning the entire screen. No headline or text is visible without scrolling. At no points it’s possible to get an overview of multiple headlines at the same time. In contrast, I open the NYT app and without scrolling I see the title and a text snippet for 5 articles, and interactive data visualization, and photo related to another article! It’s so much easier to find interesting articles. Please Boston Globe, hire a UI designer....FritznVersion: 2.1.0

Strangled by adsThe writing is great, the app is great, but there are bouncing animated ad banners that take up half the screen and make reading nearly impossible! The ads even stalk you as you scroll down. I pay a lot of money for my subscription and I am considering canceling soon because the ads make it so difficult to read the news! It makes me really sad because I love and want to support good journalism, but if it is a battle just to try to read it between all the banners, I don’t know how much longer I want to fight this battle..Phyns2Version: 2.9.14

Online is much betterThe app is really very poor for reading and finding the articles especially compared to just reading through a browser where the interface is easier to use and navigate. Of the newspapers I read regularly, Boston globe is by far the worst application. In addition, while I have been a subscriber for a very long time I get asked to login to the app all the time even though the browser interface remembers me. Avoid the app and read the Boston Globe via a browser..Cbrk1009Version: 2.4.0

Poor attempt at representing the paper versionThe app works fine, but it is a completely different version of the Globe than the print or e-version. Front page articles are buried deep in the app, if at all. Same for print stories in nation, world sections, many of which don’t exist in the app. Furthermore and most annoying is that the app just recycle stories from other sections when you attempt to scroll through available content. You have to be a magician to find more than 30%40% of what’s printed..Trythisone1234Version: 2.8.2

Does not work offlineIf you plan on downloading the paper then jumping on a plane and reading the paper while flying? Forget it. The app requires internet access to open and content. This is a downgrade from the previous version and a real annoyance. I travel regularly and read the e-paper Boston Globe every time I am on a plane. NO MORE. What is the point of downloading if you have to have internet access you can just go for free content on the web. I contacted the Globe and this is how the new version is suppose to work..MHF NEVersion: 2.8.2

Newest update causes constant crashesApp pestered me to update all day, after I did all the all does is crash. Can not read an article crashes with each open. Deleted the app, did a full reset on my phone and when I reinstalled the app I could not even get it to log in before crashing out. Currently the app is forcing me to use safari to read stories. Please be more sure your updates are not going to ruin the experience before publishing them in the future..Kevbuckley333Version: 2.9.0

Solid newspaper with terrible user interfaceI can’t fathom why the Globe made their design choices for this app. It’s unreadable. I feel like I’m flipping through People Magazine at the dentist’s office. Or worse. Giant glossy photos take up far too much space. How many times do I have to scroll to get to articles that interest me? Please show me an accessible list of headlines at least. I will stick to the web version, which is a pain to set up for some reason. C’mon Globe, you can do better..RadioHead222Version: 2.2.0

Not Worth Your TimeAs other reviewers have noted, the current version of this app makes logging in impossible (the login page disappears and shuttles you back to the home page before you can begin to type). If you find a way to log in and then navigate your way into an article that interests you (be prepared to spend a while cutting a path through the baffling layout), you'll see that the comments section has disappeared. Well, at least the Russian bots have been foiled! Stick to your browser..Ed EssoVersion: 2.0.5

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 5.0.2