App
Atención al Cliente

Atención al Cliente de My PrEP

Sobre la aplicación My PrEP (Basile Bruneau)

My PrEP is your sexual health companion: reminders every 15 min so you never miss your PrEP pill, history of your doses and encounters, logging of your STI tests directly in the app, doxyPEP tracking, support for both on-demand and daily PrEP. The app supports every aspect of your sexual life.
Privacy: all data is stored on your phone. No account, no cookies, no analytics or tracking tools. Nothing is sent over the internet. My PrEP is the only app to offer this level of security and respect for your privacy. You can also export your data (as CSV or raw SQL) at any time.

Protection: medical protocols are rigorously implemented through an algorithm, allowing My PrEP to precisely calculate your protection status (from when and until when PrEP protects you, based on your regimen), as well as the number of pills you need to take. No more guesswork: just follow the app's instructions. My PrEP also handles daylight saving time and time zone changes when travelling seamlessly.

Testing: My PrEP also lets you log the results of your quarterly STI tests. Enter the tests performed and the results, and you can even save your lab report directly in the app (as a PDF or photo).

doxyPEP: My PrEP includes doxyPEP dose tracking. Log your doses and see your protected encounters at a glance.

My PrEP+: this optional subscription lets you log your encounters. After sex, record it in the app with tags, location, notes, and your partner(s). On each encounter's page, find all the details along with its protection status, and see at a glance whether you can stop PrEP. You also get a map of your encounters and partner profiles with notes and a link to their Instagram. And the icing on the cake: at the end of the year, you'll get your My PrEP Wrapped, a recap of your year.
My PrEP+ also helps support My PrEP financially, since the app obviously has no ads. It's thanks to subscribers that the app can keep going!

If you have any feedback or suggestions, or unfortunately run into a bug, feel free to email us or, even better, contact us from the Settings tab in the app. Thanks so much!

Terms: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
CategoríaMedicina
Fecha de lanzamiento22 de junio de 2019
Última versión5.0.0
PrecioGratis
Clasificación por edad12+
CompatibilidadMín. iOS 15.1
Última actualización15 de mayo de 2026
Tamaño50 MB
Idiomas compatibles (1)
Inglés

Novedades en la última versión de My PrEP (v5.0.0)

For My PrEP's seventh anniversary, we're moving to v5, which brings three very big changes.

First, the app's design has been entirely overhauled. We kept what works, but every screen has been polished. Everything looks more modern, cleaner, and more consistent, thanks to a global rework of colors, icons and spacing. Green now signals that everything is fine, blue means you have an action to take, and red means something is off. The "earlier dose" screen for PrEP has been redesigned (you can now indicate if you only took one pill instead of two). In short, everything is more beautiful.

Second — and this is the biggest piece of work: My PrEP now supports daily PrEP, the regimen recommended for people having receptive vaginal sex! Since the regimen algorithm sits at the heart of the app, it took a lot of work to adapt it and make it capable of handling multiple regimens. It took some time, but here we are. You can choose the regimen prescribed to you from the Settings tab. For new users, the onboarding has been completely rewritten and now includes regimen selection (while also making it easier to enter doses taken before installing My PrEP).

Third, doxyPEP is making its debut in My PrEP! You can log your doses from the home screen, and as a My PrEP+ subscriber, you'll see at a glance which encounters are protected by your dose.

This update being one of the largest in My PrEP's seven years, if you spot the slightest bug or notice anything off, please send an email to support from the Settings tab. Thanks so much!

And finally, huge thanks to My PrEP+ subscribers: it's thanks to you that I can dedicate so much time to My PrEP and keep improving the app.

Feel free to leave a review or follow us on Instagram: @myprepapp

Información de contacto de My PrEP

Para contactar con la atención al cliente y el soporte técnico de My PrEP puedes usar los canales oficiales que aparecen a continuación. Para obtener la respuesta más rápida, elige el sitio web oficial del desarrollador.

Nombre de la empresaBasile Bruneau
Sitio web de la empresamyprep.app
Correo de la empresa[email protected]
Atención al clientemyprep.app/support
Redes socialesFacebook / Twitter

My PrEP: Suscripción, eliminación de la app y soporte iOS

¿Cómo cancelo la suscripción de My PrEP?

Abre Ajustes en tu iPhone o iPad, toca tu Apple ID (tu nombre) en la parte superior, entra en Suscripciones, selecciona My PrEP en la lista y pulsa Cancelar suscripción. La cancelación se hace efectiva al final del periodo de facturación en curso; puedes seguir usando la app hasta que termine. Consulta la página oficial de Apple sobre la gestión de suscripciones para más detalles.

¿Cómo elimino la aplicación My PrEP?

Mantén pulsado el icono de My PrEP en la pantalla de inicio, elige Eliminar app y después Borrar app. Importante: si tienes una suscripción activa, no se cancela automáticamente al eliminar la app; primero debes cancelar la suscripción con los pasos anteriores.

Compras, reembolsos y problemas de facturación de My PrEP

Los casos de facturación o reembolso de My PrEP los notificas a través de Informar de un problema de Apple (reportaproblem.apple.com). Para el soporte técnico y el contacto de la propia app puedes usar el sitio web oficial del desarrollador o la página de My PrEP en la App Store.

Reseñas y Valoraciones Positivas de My PrEP

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Reseñas y Valoraciones Negativas de My PrEP

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Capturas de pantalla de My PrEP

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Captura de pantalla de My PrEP en iPhone 5
Captura de pantalla de My PrEP en iPhone 6