The New Yorker Customer Service

The New Yorker Positive Reviews

Needs improvementThe app is designed well, the typography is great and the reading experience is overall satisfying. Unfortunately it also lacks critical features from an app designed to be a reader: 1. Mark as read: Articles or issues should give the option to be marked as read — or automatically marked as read. Many a times I scroll through the previous issues to see which issue I haven’t finished yet at. 2. Sync with audio: Often times I prefer to read the article but cannot at the moment. In such cases, having the option of listening is great, however if I’m not through listening and decide to decide to finish the article by reading. It is not possible to find where I was left off. There should be a sink feature where the audio can mark until where the user has listened to the article..Carmichael, CharlesVersion: 8.9.3

July 2022, forced app upgrade, dumped old saved issuesLongtime print - online subscriber and reader here. Was pleased that with prior “print edition” app i could download AND SAVE issues to view on a large-screen ipad, or a mini for airplane reading. After a forced app upgrade years ago, all my saved full issues deleted, had to redownload each and every one. On a rural connection DSL it takes a minute per issue and mind numbing icon stroking and scrolling. July 2022, again, the app is upgraded, all my saved issues are not ported to the upgraded app. I got to a google-fiber wifi to download issues, all over again. (Edited) at first it looked like i could only download current year issues. Then i went back and noticed a “year” scroll menu (top right, then bottom) to allow prior-year issue download. Back to 2008. So, next app upgrade, will CN continue to refresh archives, or will the old bits just vanish? Twice, issues were not imported in the app upgrade. Remember, readers. Your online media are ephemeral. If you value the content, save the print edition, because CondeNaste may or may not continue to refresh any paid-for archive of digital content. Fortunately, my “saved articles” list, which was initially blank after the upgrade, reappeared after a minute or two- i think it is intact?. So, rating: content quality, 5 stars. Delivery and loss of archives, zero stars. Old issues have been deleted twice, now..BoborojoVersion: 7.2.0

I’m thinking the developers are not finished…I cannot see my ‘account’ features via the app. I cannot make changes. I cannot see the credit card being used to pay for my subscription. I cannot find anything about the auto-renewal feature and just hope I receive an email at some point PRIOR to being charged for a subscription I may not want because of this kind of hassle. I cannot do anything on this app but read articles and in 2022, I should be able to everything via the app without having to talk to a human to make changes. I would like more information via the app so I can make informed decisions without having to call and think through things with someone I don’t even know. If I have to call to find out information that even may bank has accessible, I will likely cancel on the ‘hassle principal.’ I love the New Yorker but it is 2022 and as long as the billionaires and Corporate Citizens are going to ‘FAKE INFLATION’ so they can have more money, I may not CHOOSE to afford a billionaire’s publication..Cool Blue PAVersion: 6.9.0

Long a subscriber, always irritated.I have been a subscriber for many years. I am paid up through next winter. You have banked my money. When I sign in I should be able to read the article or articles I have selected, and yet again I am interrupted in my reading by a panel that obscures the typescript along with a plea, “subscribe.” Is it beyond your technical competence to know who has subscribed and who has not? I am old, and I know that print media are chasing a shrinking market. Editorially you people do a nice job, but your management practices show little respect for your readers..SandyCreek42Version: 10.2.0

Great overall - crossword doesn’t saveLove the overall flow and design. I just have one issue with it: normally when I’m reading an article I can close my phone, even quit the app and when I re-open, it will bring me to right where I was on the article (very helpful for longer ones). However, the same is not true for the crosswords, which is the main reason I use the app (I read the hard copy more). I love the collaborative feature and have discovered that if I open the crossword with the link it provides in my browser, my work is saved and all is good. However, if I just use the app to fill in the crossword, the moment I close my phone or take a phone call, I’m sent back to the home page. Often, when I find the same crossword again (which isn’t straightforward because they aren’t listed by date in the search), my work is saved. But occasionally the board is wiped clean! Very frustrating..Rockin movieVersion: 5.2.1

Don’t use Apple alternative email to sign inI am a first time subscriber. I made a big mistake when I signed in for the first time; I used the alternative email Apple provided. Now i had to call customer service to reset my info in order to read on the website. ITS A BIG PROBLEM WITH THE APP AFTER YOU SIGNED IN USING AN ALTERNATIVE EMAIL THOUGH. Even with delete and reinstalling the app, I could not use the original email to get into my account. Whenever I reinstall it would still go to the alternative Apple email and prevent me from using the app. I tried to”sign-in-with-another-email” , the first 10 times it would resend a sign in link to my email, after that it stopped responding, as if it suspects I’m a bot. Please change this feature and allow me to delete all info and reset the app. It’s so much easier to function in the modern world with a functional app..Diane W LVersion: 8.9.5

A lot of info packed into a tiny space, quite well.I have not been one that has been fully converted to reading only digital versions of my favorite magazines. The first one that I switched over from was National Geographic, reason being…. it made the pictures even more spectacular. It took me time to start getting into reading The New Yorker especially on my iPhone and while isn’t perfect, can still be a bit clunky and the screen can still get crowded, but it certainly is improving all the time, and its refreshing to be able to read it on the go, especially when I want to catch up on both current and old articles from previous issues..JwrosenbergVersion: 9.3.0

It’s a bit hit or miss whether the iPad App worksI only started reading the magazine on my iPad about five months ago, and am underwhelmed by the experience. Sometimes the App works, meaning that I can access all the stories from the magazine, and sometimes it doesn’t. The most recent magazine, for example (November 19, 2018) gives me only three “Goings on About Town” items - nothing else. I have closed and opened the App, I have logged out and back in, and even removed and re-installed the App, all with the same result. It would be OK if this was the only time something went wrong - on at least two occasions in the last three months the magazine completely failed to download, and/or told me I didn’t have a subscription. In contrast, I have never had any issues with the iPhone App, which I have been happily using for several years..NubeenaVersion: 3.3

Some issuesThis app keeps saying my subscription is not active after I’ve confirmed my subscription multiple times. I’ve needed to put in my account number and zip multiple times a day. With the address confirmation option when you choose the state it still shows as needing to be entered so it doesn’t work, you can only use the account number option (at least one works I guess, otherwise I wouldn’t be able to link it at all) It’s pretty infuriating. I’m also surprised there isn’t a dark mode option. That will be a re-subscription dealbreaker for me to be honest. Last, It would be nice if one of the main links on the bottom took you straight to the crosswords instead of scrolling vaguely to the upper middle of the article list every time..K t c r u e lVersion: 8.9.0

ImprovementsI love reading The New Yorker in print form, but I find the app to be just as good. It’s very convenient for anyone who wants to read TNY when they have downtime; be that on the train, an Uber, downtime at work, etc. It’s smooth and easy to navigate. They recently just extended the amount of articles you’re able to bookmark. Before, you had a certain amount before it capped you. The only thing I wish they would incorporate is the dark-mode screen feature. Maybe they don’t want to add it because they’re trying to keep the same aesthetic and feel of the magazine in the app form, but having that option would be icing on the cake..BarnabbusVersion: 4.3.0

Better now that the audio player is updatedLove the New Yorker and consistently read it. With my commute it was nice to listen to the articles but the app was super buggy for me and had zero customization for listening. I decided to get an Audm subscription since it includes other magazines and, more importantly, better audio controls/interface. But now the Audm app isn’t necessary for the New Yorker. The new update is much easier to use, less buggy, and has its own pop-out interface. Two things would make it even better: 1.25x speed and an updated pop-player for older issues..TonesimsVersion: 5.0.1

Could be greatI love a lot of things about this app, but two things I really don’t like: - I wish they would add a dark mode! I often read at night before bed, and even with my screen lighting turned down and orange-y night mode on, the white is annoying. - It used to be that when I closed the app, or switched to another app and back, it would return me to the same place in whatever story I was reading. But since some recent update, I now often see a blank white screen when I reopen the new yorker app, and when I toggle back to the story I’m on, I get thrown back to the top of the article. Needless to say New Yorker stories can be quite long, so this is discouraging..~areader~Version: 6.5.1

App stopped workingAll of a sudden this app just stopped functioning,I Have a subscription through Apple Pay to the New Yorker I should be able to access this app I cannot. Customer support has been useless if I could rate it a zero I would. After contacting New Yorker, by phone, they totally fixed my issue. Thanks ! It has stopped working again, so I lowered my stars to one If I could give it zero would I spent hours on this to no avail. I also wrote a very detailed email to them that they never responded to. Thanks a lot New Yorker. Problem solved. thanks, New Yorker.Ers007Version: 8.2.4

Love the magazine, used to love the audio version, but hate the transition to automatedI've read the print version for decades and loved getting the audio version (through various sources, including audible). I used to listen to all available articles while commuting. One of the best features (besides the excellent writing) was high/quality narration. It could even draw me into to stories that I didn't think I'd be interested in. Recently more and more of the articles are rest by automated voices and I can't stand it. I keep trying, but inevitably switch it off 5 minutes in because the sound is so annoying. Please bring back human narrators!!.XasteriaVersion: 10.5.2

Newly LoveI’m new to TNY (shocking, I know) and absolutely love it. As for the app, it’s v simple and clean which I like; however, I have two suggestions for improvement. First, the ability to archive or favorite articles. I know there’s a “save” feature but I use it more as a “save to read later” feature, as I’m sure many other users do as well. Second, the ability to highlight favorite passages and come back to them. Some articles are extensively long yet only a few sentences or paragraphs might be meaningful (to me). Medium has both of these features and I find them v useful..SylvilucVersion: 5.3.2

Problem fixedThe app recognized me but kept telling me I had to subscribe- but I was already subscribed. I tried several times to get help on line, but nothing suggested worked. Finally I called, and a customer service person went the extra mile, did a little digging, and figured out that I was trying to sign in with an old account- I don’t even have that email anymore and I believe when creating my new account my auto-filler put it in without me noticing. All good now..Friedeggman9Version: 8.6.1

Disappointed in AI generated audioThe only reason I use the app on my phone is to listen to the audio version of the articles. I loved the experience up until recently, when a lot of the audio started being generated using AI. Has anyone actually listened to the output? Yes, the text is read ‘correctly’, but the pauses and intonations are so off it’s difficult to comprehend the nuances of the text, let alone enjoy it. The fact that the same name of a person may be pronounced differently each time is wildly irritating. The magical story telling is gone. Please reconsider these cost saving measures until the models are better trained..Katenok53Version: 10.3.0

Preeminent Non-Fiction WritingThe New Yorker for me represents the best of “long journalism” which is available today. I’m an avid consumer of news, but I always find something in the articles that puts a new, albeit progressive, twist on current events. There’s a nuance that the writers are able to develop which isn’t afforded by the “daily” newspapers, that are now almost “instantaneous” in the internet age. It takes a commitment to read The New Yorker, but I usually finish feeling satisfied that a story has been fully developed..Tuffy 413Version: 8.2.4

1 major flawOverall the app is great, but there is a singular flaw that makes it almost unusable. When you have an article open, switch to another app, then switch back, it does not keep your article open. It puts you back into the main menu. I find this behavior is worse (occurs more frequently) when the article I’m reading is one that I’ve explicitly searched for as opposed to one I found in the main menu. I would be happy to amend or remove my review if this behavior is fixed, but as it stands, I find myself reading the New Yorker in the clunky web browser instead..Aristos athensVersion: 5.2.1

Bookmarks won't workSaving where you're at on an article is an amazing feature when it works. Half the time I reopen the article, I'm at the top of the article instead of where I left off. It doesn't matter if I manually bookmark it, or close out of the app - it sometimes works, and other times it won't. The app works fine aside from that, but considering the length of the articles, that's a pretty necessary feature. I do wish there were fun ways to discover old articles I may not find otherwise (a retrospective, editor's choice, browse by tags, etc.), or that the old articles went back even further..Logic22438585Version: 3.2.4

Cares more about delivering ads than contentPopping up full screen video ads is not ever ok. Having animated ads in a reading app is not ok. Not saving place in articles is annoying. (Also probably because of ads - otherwise not clear why page needs to be reloaded every time I switch back to the app. No other reading app I have has this problem.) Besides that it’s good. But this is enough to turn me off from reading. Today’s pop up was the final straw. I’m switching to the browser. I’m a customer. I pay. I love the content. You are undercharging for it. So charge more instead of spoiling my reading experience..CudimaVersion: 4.2.3

Wonderful but …The content is nonpareil. The app is rinky dink. For instance: I have a digital subscription but I also look at The New Yorker Today and they don’t speak to one another. if I click on something in NY’er Today that refers to an article only—at that time—available in the downloaded issues, I have to sign in again. Or, I’m warned that I’ve run out of bookmarks but there’s no way to decide which I’d be willing to forfeit, I’m merely told I’ll lose the oldest. When I sign in, sometimes it recognizes me, sometimes it doesn’t. I could go on. For a subscription this expensive, surely the online material should be easier to access. But the content—wonderful..'ZoniaVersion: 4.0.5

Great app - I’m a new fan of the new yorkerIt works great, I like that it always brings me back to where I left off. The UI is clean and works without any issues. I just wish we were able to comment on certain articles, I’d love to be able to read what other people think of certain articles and participate in discussions. Also, it would be REALLY cool if they added reading time for each article, so that I can plan my reading depending on how much time I have..KrazayVersion: 3.3

Why a 5 starFor one who understands and appreciates proper grammar, sentence structure as well as a holistic approach to capturing broad culture scriptures in a magazine...the New Yorker Magazine is the answer. #1newyorker.EnzpalVersion: 3.4

Good App, love the Magazine.This is from a Real liberal moderate from Canada. The person who gave this app and the magazine content one star and says he hates he magazine and says he’s Canadian is not likely to be Canadian, rather just another blind Trumpster hiding behind my flag for legitimacy. Good Luck America, this magazine is a shining beacon amongst an otherwise bleak dystopian nightmare that is Trumps America..RjuleiVersion: 3.3

A few issuesThree things: frequently signed out, and signing in is sometimes a fraught process; very poor performance, especially on launch; no dark mode..SharprichnorthVersion: 10.4.1

Generally decent app and experienceI would like a dark mode feature, or something to adjust brightness at night.Great game (94%)Version: 8.9.5

Cute tote bagIt’s a really good app, I got the tote bag it was really cute, the content is great..Fati1372Version: 8.9.5

Needs dark mode featureCan’t enable dark mode on the app which is super unfortunate.Saraforever1994Version: 8.6

New YorkerLove this app. Always recognizes me. Always opens and the audio short fiction has been game a changer for me. I never miss an issue.ItisnotacceptingVersion: 9.3.0

Buggy, fussy, frustrating.At least twice a year, the app refuses to recognize that I have a subscription, and kicks me out without letting me be able to sign back in. I can only sign back in after I have removed and reinstalled the app at least twice, and it gets exhausting to have to maintain this app. The developers have done a really poor job of creating a positive user experience, and I really, really miss the old app that existed before..StopSpanglishVersion: 8.9.2

Dark mode is neededThis app desperately needs a dark mode… while I love the content it’s practically impossible to read in the dark at night I shouldn’t need to have peripheral lights on in order to open the app without being blinded And if I’m going to have lights on - ill just read the print edition instead Not having a dark mode acts as a deterrent from even using the app - to a point where it becomes an issue of accessibility.StevenRolandVersion: 8.9.0

Repeatedly requires login - fixedThis has been fixed: The app doesn’t “remember” I’m subscribed...constantly prompted to subscribe. So I login again and again..Vancouver familyVersion: 6.0.0

Please add dark modeAll very nice. The quality of the magazine is unbeatable. I would also appreciate a search by topic of interest, like science..Il ToscanoVersion: 6.8.0

It is more than a magazineIt is also a great newspaper. The coverage of the war in Ukraine is thorough with feet on the ground Excluding puzzles and cartoons I receive on average 3 emails a day about current and past cultural happenings movies,plays,books. Suffice it to say The Yorker is a if not the top source of current as well as past events.PmlcanVersion: 6.7.0

Great app but the ads are annoyingIt seems over the last month, the ads have gotten more frequent. Why pay to have a subscription when they seem to be supported be with ads anyway?.SmlhtrVersion: 6.4.1

I would give 5 stars but only if......they had a dark mode feature! I love everything else but holy moly I really need an option to switch to dark mode, the white background really is hurting my eyes..JanevaljaneVersion: 5.3.3

Font size improvementsCan you please introduce more font sizes between size 1 and 2 for the iPad app? One is too small and the other is too big. Would be nice to have something in-between..Harry3679Version: 5.3.4

Latest update introduced glitchesThe latest update has introduced some glitches. Whenever I try to bookmark or share an article, the app closes. Very annoying! It really hurts the apps otherwise fine reputation..Sabbatical JimVersion: 4.3.0

I like recent improvementsThe interface is tidier and things are much easier to find; I’m still confused about where locate older articles (even just a few months) that I haven’t saved..HanaKSVersion: 5.2.1

Fantastic app.The content quality, the clean and stylish interface, and the relevance of articles are worth every penny... and more..BelgazouilleVersion: 4.2.3

Really, Richard Brody?For those who want movie reviews from a critic with no knowledge of history or who seemingly takes his critiques from those who have actually seen the film in question....RaventwentyfourVersion: 4.2.3

Dark modeWhere is dark mode? 😞.Kykeste77Version: 4.2.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 11.3.2

The New Yorker Negative Reviews

Desperately in need of improvementIf the content in the New Yorker wasn’t so worthwhile I would ditch this app in a heartbeat. - Even with the latest version it doesn’t really keep my place. If I move away from what I am reading (and the app will do it for me without asking when new stories come in), I have to scroll through the downloaded issues, remember which one I was reading, find the article, and then sometimes, but not always, it will go to where I left off: huge pain. - With one of the latest updates the cover title disappeared and the order of the articles changed (talk of the town is now at the end) - Suddenly the app started having problems with finding internet connection and issues before 2024 are not available. I hope this lasts problem is a temporary malfunction otherwise I will seriously have to cancel my subscription. BTW I have been a subscriber for many years and I would miss the magazine, just not sure it’s worth the headache. I would revert to print if I could but I travel a lot. The app, if it worked, would be a perfect solution for my needs. Too bad it doesn’t! Wanted to update after the developer’s response: I have indeed contacted the technical support team several times and was appalled at the lack of resolution. For the most part it seems no one even bothers to read the requests to find out what the problems are. My conclusion is the app is poorly designed and the support is lacking..Weaver hollowVersion: 10.4.1

Most Frustrating App EverI have gone in so many circles trying unsuccessfully to access my digital subscription through this app that I am on the verge of canceling my subscription altogether. At one point, days into this, it FINALLY asked for my email and password. Once I entered them the app sent me back to square one for the umpteenth time. It is Sunday night and customer service is closed. I am sure there is a simple answer to this, but FAQs doesn’t address it even though I see other comments describing the same dilemma. (Part II) By posting this negative review I received a more detailed response to my customer service requests and an offer to edit my review, which I am now doing by adding this text which I hope will be helpful to customers, customer care and the developer of this app: sign out and then sign back in with your email and password. “Sign out” is nowhere indicated, and it would have spared me weeks of aggravation. Now that I am able to access the content that I subscribed to, the app functions as well as I would hope with high quality graphics. I would like to raise my rating to 5 stars, but I can’t in good faith until the app provides clear instructions on how to link content. Without this minor correction, the app is useless. If I missed something I apologize and am open to raising my rating as I do appreciate how much work went into this otherwise excellent app..Venus MorgensternVersion: 6.7.0

Mostly okI am a long time reader of the new yorker and recently switched to the app because of travel. I would give the new yorker app a higher rating if it didn't have a few very annoying attributes that sometimes make it completely unusable. The main problem is that without an internet connection, you cannot read the magazine AT ALL. Even after you download an issue to your phone, it will not let you read it or access it in any way without an internet connection. I am often traveling through areas where the internet is intermittently available. The whole idea of downloading the magazine to my phone is so that I can read it when I am NOT connected to the internet! The second issue is more of an annoyance but still worth mentioning. Every so often the app takes you out of the magazine to its highlights page. This loses your place in the article you were reading. Even if you use the "save my place" setting and check the icon at the top of the article to do the same, it does not actually save your place. This results in spending a fair amount of time hunting for where you left off reading last. Other than those two failures, the app is slick, easy to use and works well. I expect more from such an institution as the new yorker..Ncb11111111Version: 10.5.1

Please save our place. Please.I can’t take it any more. I can’t believe the New Yorker can’t create an app that will keep my place in the article I’m reading. If you just go to another article and go back, you’re at the top again and have to scroll through the whole thing trying to find your place, which considering the length of New Yorker articles is not always a trivial task. If you’re away for more than a few hours, the screen goes blank and you can’t get the article back unless you go to another article and then back, which, naturally, loses your place. It’s insane and infuriating and makes reading the magazine a chore for everyone who doesn’t have the time to sit and read an article from beginning to end in one sitting, which is everyone. (And even if you do, if you accidentally scroll away, which is very easy to do with this interface, you’re screwed.) I tell everyone who’s thinking about subscribing about this and have discouraged a few people from even trying. After 35 years of reading the magazine I’m about to unsubscribe myself because this reading experience is just not pleasant anymore. And no I’m not an ancient person who doesn’t understand technology, I work at a software company and I would be embarrassed if we produced a user-unfriendly product like this..So versatileVersion: 6.8.0

Subscribers: how to log in 7/21Like all the 1-star recent reviews have noted, my iPad app wasn't taking me past the Condé Nast web pop-up login screen. It just sits there after I type in my password. So I gave up and tried to log in on my computer. Same kind of web screen from Condé Nast came up. After I typed in my password *another screen popped up telling me to "check my email for a link to log in*. I clicked on that link and was able to read articles on my computer through the web browser. So then I did the same thing on the web browser and mail app on my iPad. Same thing happened-- clicking the link in my email on my iPad took me back to my iPad's web browser and I was able to read New Yorker articles in my iPad's web browser. So then I clicked on the little top bar that offered to "open this article on the The New Yorker app" and that took me to the app. The app (once again) wanted me to confirm that I had a subscription, and it did so through a web pop-up screen, like before. *But this time it had my email/login/password credentials and asked me to select my verified account.* So I clicked on that and now my app is working again. Whew. Condé Nast or the app-maker needs to fix this. I would give the app 5 stars because I quite like it. But these account verification shenanigans are obviously a problem for every iOS user, have been in place for several months now, and need to be fixed. Either that, or they need to acknowledge this problem and offer a work-around..Xf MjVersion: 6.1.0

Login flow is horribleI am a huge fan of the New Yorkers content, and I mostly read on my phone. However, the app is coded in a way that makes it completely infuriating to use. As others have noted, it seems to check if you are subscribed constantly, and logs you out if you do not have connection when it checks this. This is particularly infuriating for me as I lose access most often when I am on the NYC subway. For an app called the New Yorker, clearly none of their developers have considered that their readers might be taking the most common mode of transit in the city. This would honestly not be so bad if their login process wasn’t insane. However, it now _requires_ you to use a magic link over email instead of just typing in a password. I don’t understand what the purpose of this could be - I’ve set a password! Just let me use it! I often just give up and don’t log back in because I don’t want to deal with swapping over to my email. The rest of the app is great, but this specific flow is absolutely horrendous..C_irlVersion: 8.9.3

Makes you want to go back to paperThe stars all go to the articles and the writers The app gets zip Latest version of this mistaken effort to “improve” the app finally “remembers” where I left off reading, but only by marking the article as a blank page. Article before and after are visible, and eventually the one I stopped at comes back to view (although, unhelpfully, at the top, not the actual place where I left off) And what is wrong with you guys removing all the ads from the digital content on one side and instead inserting (useless) Google ads to obstruct the view of article text? Oh, and techies, maybe there is internet everywhere you go, but I go places where there is none. Please let me download my unread issues To management: you should not give in to the “breaking news” business model. Your consultants may tell you otherwise, but its not what your faithful readers come to you for. 50 weeks of content is already hard to keep up with. Daily doses overwhelm. :(.Nj bladeVersion: 8.1.1

Don’t Force Me to Listen To Podcasts In AppI’m a long time New Yorker subscriber and an avid podcast listener. I have a great podcast app set up exactly as I like it. It has numerous features I value. But Condé Nast is busy erecting an audio walled garden. If I want to listen to New Yorker podcasts using my subscriber benefits (early and ad free listening) I am forced to listen in the pared down audio player offered by the New Yorker app. Why can’t I access my subscriber benefits via an RSS link in my podcast player of choice? Other publications make this easy for subscribers - the Economist is a great example. But the New Yorker foists a substandard experience on its subscribers and expects me to now juggle multiple apps to accomplish my podcast listening. I’ll either be unsubscribing from your podcasts,or, more likely, from your publication which seems to have little respect for its listeners preferences, workflows and time..OzMikVersion: 10.3.0

Subpar maintenanceEVERY MONTH begins with the app denying my subscription, even though I’m signed in and paid up. So I contact support, they reset something. I start reading again. New month - rinse and repeat. This company is lazy. Moreover, they don’t seem to attend to longtime readers/subscribers like me. After writing to them at the start of every month since March, I don’t think they’re listening. Come July I’ve deleted the app and gone to my browser to reach my subscription. Their replies feel like auto-generated pap. They never solve the problem. Good luck to you if you try this app. I’m OUT! Yes, look at their response below - automated nonsense that suggests I contact support, even though this review mentions contacting support frequently this year. They clearly don’t care and aren’t paying attention. I will never purchase anything from Condé Nast ever again. I love the New Yorker, so I hold my nose and use the webpage version. I’m OUT OUT OUT!.SumaojiVersion: 7.2.1

Signs me out constantlyI love New Yorker and when the app works, I enjoy using it for reading, using the interactive features, and listening to audio stories. However, more often than not, it forgets me when I open the app that I am already a subscriber and requires me to sign in again. So I have to use the website popup to re-signin. It hasn’t been a big problem, just annoying, until this week. It completely forgot me and saying my password that worked all this time is invalid, that does not allow me to use the account number on my printed issues to link subscription and no way of getting my contents back, because “the account already linked to another email address”. Mysteriously, just a few days later the app recognizes me again and my subscription is active. This app has been so exhausting so far..Rosieyasmin93Version: 6.0.4

This magazine deserves better.I hold my breath every time I open this app. Sometimes it books right up, jumping right to the last point of the most recent piece I was enjoying. Those times are rare. Usually, it hard boots to the home screen, and if I haven’t opened it in the last few days, it runs through a start up period comparable in duration to early Windows PCs. Then, when I finally can open a new article, it acts like I’m trying to watch Avatar 2 in 4k at 8x speed. I mean this is text for cryin out loud. Ads will load in, sometimes they don’t, and sometimes they bug out and obscure several paragraphs at a time. What an absolutely inane situation of technological malaise it is to try to read this prized publication in the year of our lord, 2024. And for the record, I’m using a low-mileage iPad Pro for reading, before you come after me with the obsolete/outdated device shaming..Stevie69696969Version: 10.5.1

Not worthy of the New YorkerI think your App is AWFUL and I love everything else about the NYer...whenever I get my daily email from the Nyer with a story that interests me I click on it but it denies me entry (why if the NYer sends mail to my email address can it not recognize that I have been a subscriber for THIRTY PLUS years???)...but I’m interested enough in the article to open up my NYer App to read the article there but half the time it denies me access, instructing me to link my subscription (which I have done repeatedly!!!) Tonight was the final straw: Patrick Berry is my favorite crossword constructor so I was eager to tackle his puzzle; I went through the rigamarole described above, but when I reached the Link Your Subscription page, my attempts to either enter my address or my subscription number failed. Aaaaaargh! Please tell me what I am doing wrong and make the NYer more digital friendly for your loyal and enthusiastic subscribers!!!.StanleykubrickmartinscorceseVersion: 3.2.6

Huge Data usage unexpected offline downloadThis app used a huge amount of data (something like 4gb over 10 minutes) for an article in an issue I had downloaded while on Wi-Fi. I turned data back on to be able to log in (another bug is it logs you out if you turn data off). This was an article about china’s fishing industry that had a heavy media component with infographics and video. This is absolutely absurd. I’m still unclear what happened. But if you download an issue while on Wi-Fi, it shouldn’t suddenly use two movies worth of data to read an infographic. Worse yet there’s no feature to say “stream on Wi-Fi only”. Clearly others are upset about this app but wanted to add my experience in case others received a frightening data usage in their bill..YoustusVersion: 8.9.2

Terrible experience reading the magazineThe app is terribly unusable for actually reading the magazine. If you leave the app and come back, you frequently come back to a white screen, no content, and the only way to see the article is to swipe to another; going back to the article, you lose your place. There is no easy way to exit an article except by scrolling up a little and hoping that the control that lets you go back shows up. That’s the only way to see it. Tapping the article would be a great way to expose that control. Ads sometimes cover the content - mostly in landscape model but that’s how I usually hold the iPad while reading. I’ve reported this to the New Yorker but I’m getting tired of waiting for these issues to be fixed. Also, this is minor, but the magazine is in a weird order. Letters are last, fiction and poetry just before it, rather than where they are in the magazine. Reading in Apple's News app using News+ is a better experience, and it shouldn’t be. I wonder sometimes if the people who develop the app actually use it. I miss the old magazine app, which was better, but I’m told it’s no longer supported.DoogaldVersion: 6.9.0

Crashingly buggy audioWhile I appreciate that many stories on this app are accompanied by Audm narrations, I’ve never had more trouble with audio than with this app. Half the time the audio doesn’t even play. When i can manage to coax the audio into playing, it crashes unexpectedly if I do so much as navigate to a different page on the app. Even just pausing the audio is a gamble, since very often paused audio will not start up again. As a big fan of the New Yorker but not someone who likes reading long articles on a phone screen, I am greatly disappointed at the quality of the software. The fact that I cannot easily search for stories with accompanying audio is a frustrating limitation I could live with, but the vexingly awful behavior I experience makes this app mostly useless for me..Frustrated podcast fanVersion: 5.2.1

Great content; terrible podcast appI downloaded the app hoping for an easy way to listen to some of the great long-form articles. The audio content is hard to find, and the audio player is buggy and poorly integrated. Siri reads incoming texts and driving directions *over* the podcast audio (instead of pausing it). What’s worse is that the app doesn’t even register itself as an audio player! This means that the usual controls on the lock screen don’t work — there’s no easy way to advance or go back 15 seconds, nor even a play/pause button! Tapping on play (or using my headphones cord’s button) causes my music to come on (as if I had been listening to nothing) and after that I have to go back into the app, find the article I was listening to, and restart the stream..MarkVersion: 5.2.0

The app signs me out several times a day and requires a subscription numberI have been a subscriber for a few years, and I recently downloaded the app to be able to access the content from my phone. My issue is that the app signs me out sometimes multiple times a day. To access the articles, I am asked to link an active subscription, which means I must enter the account number and country each time (I’m subscribing from outside the United States). My email and password are not accepted as evidence of an active subscription, despite the fact that I am able to access my articles on a web browser using email and password. This is very annoying to have to find the subscription number each time..IhearttomVersion: 8.2.3

Beware Irresponsible article on healthcare workers and the COVID-19 vaccineRe: article “Why are so many healthcare workers Resisting the Covid vaccine” By Dhruv Khullar This is an irresponsible, fear mongering article that spends far too much time citing the uninformed concerns of healthcare workers who are not virologists, have no understanding of virology, molecular biology, chemistry or the innovative mRNA and other techniques being used to bring a new class of vaccines to the public and haven’t made themselves familiar with the phase 1, phase 2 or phase 3 trials data for safety and efficacy for any of these vaccines. The reporter should be making the public familiar with the science behind these vaccines. I suggest spending time listening to TWiV podcasts by real virologists. If this passes for journalism at the New Yorker and the state of editorial review, how can one trust its reporting in other areas. I am dropping my subscription..Wbeaureg2Version: 5.3.2

Unnecessary switch to a worse appNice job. I was directed to switch to the new app today by a message saying that the old one was about to become obsolete. The new app did not find my subscription right away even though it gave the option of giving my address. And then when I finally linked my subscription I discovered the new app is of the kind where you scroll down the page to click on a story instead of being able to just swipe through the pages as if reading an actual magazine. The New Yorker used to be one of my favorite magazine apps and now it’s lousy. National Geographic did a similar dumb “upgrade” a few years ago but now I believe has changed back to pages. The Economist is also now awful..GurnetmeVersion: 7.2.0

Needs WorkI usually expect a new version of an app to be an improvement but this is worse than the old app. Particularly frustrating is the loss of the old “Cartoons from the Issue” feature, which allowed the reader to scroll through all of the new cartoons in one place rather than having to dig through the entire issue to find where they are embedded within other content. Tapping the “Cartoons” button at the bottom does not produce the “Cartoons from the Issue,” but rather a random assortment of cartoons from previous issues, most of which I have already read, having been a subscriber for many years. Also would like to be able to manage cookie preferences, which appear stuck on Allow All..Hydpx836Version: 7.0.0

This App Is AwfulI’ve been a regular New Yorker Reader for decades. Sadly, every iteration of their attempt to create an iPad version has been a miserable failure. For example, say you’re reading an article in the current issue. You have to put your iPad aside. When you come back to The New Yorker app you’re greeted not with the article you were reading, but with a blank page. If you click the arrow at the top of the page you’re taken back to the contents. You find the article you were reading and select it. But instead of taking you to where you left off in the article you are taken to the very beginning forcing you to manually scroll through the article until you find the place where you left off. This act of cruelty to the reader is inexcusably bad programming. After all, the technology to "remember" where a reader left off has been around for a long time. The Kindle app remembers where you left off reading a book and allows you to continue across all devices. I could go on, but this one defect alone is sufficient to justify the one star rating..BuadhaiVersion: 6.7.0

Why?!This review is for the app not the magazine. I have been an app subscriber for a long time. Before they updated this app many years ago your place would be saved in an article. Now as soon as you scroll away from an article even if by accident it takes you back to the beginning. Also it is very easy as you scroll down to accidentally turn the page - it is very sensitive and no it’s not my phone settings. Because of this sometimes I have to scroll back and find my place over and over again. Cmon developers - people have complained about this many times before and still no fixes?? Why oh why did you spend money making this app much worse from a UX perspective?!?!.Sfgal72Version: 6.5.0

App always puts you back to the front pageThe app is fine when I’ve dedicated myself to using it. However, it promises to remember where I last left off, and it never does. Even if I don’t fully quit the app, if I close it briefly – for example, to quickly answer an incoming text before reverting back – when I open the app again, I’ve not only lost my place in the article I was reading, but I’ve lost the article altogether and am taken back to the front page. So I have to type the article title back in the search bar and then scroll past multiple paragraphs to get back to where I was just seconds prior. Pretty annoying, and on bad days or when I’m reading a good article, infuriating..Parka9Version: 4.2.3

Terrible search functionThis app works fine for reading or listening to whatever the app recommends to you, but if you’re trying to find a particular article, the search function is terrible. I was recently looking for articles by a staff writer for the New Yorker. I knew he had written two articles in the last couple of weeks, but when I searched on his last name, neither of those articles came up. I double checked my spelling just to be sure. If you can’t search on a contributors name, then what is the search function for? A friend of mine who had recently read the articles and saved them had to send me the links..DramaJPVersion: 8.9.3

After capturing all my data, you forget meConde Nast developers make certain they capture all your data — except that they have designed their app to force you to sign in on a regular basis, perhaps to confirm that the information they have on you is still current. So see an email from The New Yorker with a tease about an article, click it, expecting to read the entire piece, and expect that, at least once a month they forget you, and ask you, for the hundredth time, to link your mailed subscription to the online version, and ask you for information they’ve had for years. Sounds like developer dementia, which has no cure..AkalithVersion: 6.8.0

Enough AI Readers!I almost Exclusively listen to my articles in the evening and have trouble with my eyes. I love listening to the articles and other written pieces in this app. But I’m really getting tired of the massive increase in the use of automated voices, it’d be one thing if they worked well but they don’t. They repeat sentences, make weird word like sounds that reminds me of a robot having a seizure. They finish the sentences flatly and honestly for the quality of the written material and cost of the subscription the least they can do is pay a decent orator, Especially for the longer pieces. Fine. Use stupid AI for 8 minute comment pieces but come on… enough is enough..DLB1230Version: 10.4.1

Total frustrationI’ve been trying to read articles on my phone and MacBook only to get notices to link my digital subscription with my print subscription. When I followed instructions, I got a message they were already linked. Three calls to customer support, both at the print subscription and the digital subscription numbers finally got me to read a few articles and I was told that I only have a digital subscription. That would be fine save for the fact that I lost three weeks’ of access and now I again cannot read any articles with messages that subscription ran out, (incorrect) or that I need to link my subscriptions (also again incorrect)..PrunedipVersion: 8.2.4

Google ads block contentI have had few complaints about the New Yorker app until recently. As I try to read an article I am being disrupted by ads that pop up in the middle of the text. If I try to delete the ad, I get a replacement box from Google asking me about the ad. I can’t get rid of it and am trying to read an article with chunks of type hidden by unwanted ads. There have always been ads on the app but these pop ups that cover up text are not acceptable. What was once an excellent reading experience has now been ruined and I will have to go back to reading the New Yorker in its paper version. Shame on you for prioritizing money from ads over the user experience!.Murph95Version: 6.8.0

Terrible appThe app is full of bugs, there is no customer service , and it keeps asking me to subscribe even though I have a subscription. I could go on, but the magazine is very good so I put up with it all. It’s time for a new app..GlenthepotterVersion: 8.9.2

Great magazine, terrible website/appImpossible to manage my account online, I have no idea when or how much I will be charged when my subscription renews or have access to any other information pertaining to my account. Clicking either "Manage my subscription" or "Customer Care" takes me to a login page; logging in takes me to a "Create an Account" page. Rinse and repeat. I want to support great journalism, but I don’t like the lack of transparency and what seems like a deliberate scheme to give subscribers the runaround while quietly charging their card once a year..YB0288Version: 8.9.1

The New Yorker is great……the app sucks. Had to switch back to print edition..5 handicapVersion: 8.9.0

Why am I paying for ads?I signed up for an international subscription and I get annoying ads. This is not what I paid to view..RockinJayVersion: 4.3.5

App logs me outThis app logs me out often and then claims I don’t have a subscription. It isn’t the greatest..RebeccaSawVersion: 10.5.2

Paid subscription with intrusive adsMy New Yorker experience has not been positive. The articles are interesting and well written but the ads are unbelievably intrusive and make it very difficult to ignore. I signed up for a a three month promotion for a very good price ( about 20 dollars). I was unable to access my subscription and completely forgot about it. Three months later I got charged for 125 yearly subscription. I emailed them and just got a run around. They wanted my information, which I gave but they wanted more. It was so silly because they just sent out an automated response asking for a physical address and the order number, neither of which was relevant for my case (I had no order number because it was a promotion I got on the internet). I gave up, found my way into the account (finally!) and cancelled my subscription so in didn’t get charged again this year. They really don’t make it easy! Now that I finally have access I’m blown away at how intrusive the ads are. Right in the middle of an article and frequent. They even do little videos. It’s unreal. The New York Times is much better in this regard. I haven’t even noticed any ads..LittlemisssblisssVersion: 10.5.2

Problems1. It is annoying you can only sign in with a mail link and you can only open the link on the same device for it to work. It should be more flexible than that. 2. Dark mode for crosswords is broken. Recaptcha isn’t working so now I can’t sign in at all anyway. Also they discontinued the best feature, the cryptic crossword..JooloponopptoVersion: 9.3.0

Ads even after subscription???Extremely disappointed to still see ads from Google despite being subscribed to the app. I would never use the app again until the ads are removed. Now I would only read your articles on browser with Adblock on :).Nocturne StarVersion: 8.8.1

Not goodOften quits on startup. Quits if you want to see issues earlier than 2021. I expected better from the New Yorker..FlashbergyVersion: 8.2.0

Incredibly hard to cancel membershipJust realized I’ve been charged for months after a free trial last year I signed up for last year. Been trying to do figure out how to cancel for over an hour. They make it incredibly difficult..EdenirenaVersion: 8.0.1

Ads block contentIt's totally absurd that animated moving ads appear in the downloaded copies of the magazine, and are sometimes positioned wrongly so they block the actual article. I miss the old, simpler magazine app. It provided a better reading experience and made it easier to seamlessly transition between digital and physical copies..SFlyte120Version: 8.0.1

Don’t buy subscriptionIf I could give this app a zero out of five stars I would. They charged me twice for a subscription on the same account and it is impossible to unsubscribe. Not to mention, it is very expensive..OwkfjwowVersion: 6.8.0

Unable to link subscriptionUnable to link my subscription, and customer support does not respond. Yet my account has still been billed. Not happy..Polynomial@Version: 6.7.0

Crap AppRequires repeated sign in. Designed to annoy..IsagoodguyVersion: 6.6.0

Can’t link to subscriptionCan’t get app to link to my subscription despite following instructions. Email helpline doesn’t respond. Sigh. A five star magazine. One star customer service..As Canadian as possibleVersion: 6.5.3

Current update as of 2022/01/10 won’t let me log in.Current update won’t let me log in. Great way to alienate subscribers..LostinasiaVersion: 6.5.2

Won’t recognize my digital subscriptionI don’t know what you have done with the latest update but you have utterly locked me out. Keeps asking for my print subscription details. Doesn’t the app know that you also have digital only subscribers?.DJE1Version: 6.5.1

Great magazine but why do I see advertisements?I pay money to read this magazine. It’s enjoyable & well written. But after paying a monthly fee I am seeing advertisements throughout . This is a bad practice..SheldonusthebonusVersion: 6.4.2

Annoying appYes, I’ve subscribed for years but the app is so bad. It keeps signing me out. And now I have to “link” my subscription. I pay for it. I read it online. It does its best to make it difficult and I am absolutely fed up with having to sign in again every few weeks..CharleneColbertVersion: 6.4.2

Useless audioThe New Yorker is fine, this is a review of their app, not their content. Having audio articles available is nice, but without any way to download them it is inconvenient to actually use them. I like to listen to news while commuting or at my cottage (without using all of my data) and I never listen to the New Yorker because, unlike basically every other news service, you cannot download audio..Matte901Version: 6.4.0

Don’t do itThis is the worst customer service I have ever seen. They loop you in for a trial and then make managing your subscription nearly impossible- the articles aren’t worth it, save your time.PriceisrightjVersion: 6.3.1

I pay a subscription but cannot read any articleMy email inbox is cluttered by emails from the New Yorker, I pay an annual subscription, but I cannot read anything more than the articles titles… it’s a major disappointment..Disappointed reader in CanadaVersion: 6.2.0

Still no dark mode support! Why?!Great magazine but app is terrible when it comes to visually impaired readers - still no dark mode support years after it was introduced in iOS. I have to read in the News app now, which has excellent dark mode support but makes you pay again for a News+ subscription even though you’re already paying for the New Yorker one. Not a cool situation at all - but that’s the only option right now for people who can’t read glaring black text on a white background, especially for the kind of long reads the New Yorker is famous for. It’s disappointing - I expect much better from a magazine I have subscribed to and read religiously for years now, and one that has always struck me as striving to be inclusive of everyone :-/ I just had to delete the app as links keep redirecting to that white glare. You could at least add the option..AmrangayeVersion: 6.0.2

Just here for the crosswordsPlease make the crosswords more accessible. I don’t like having to search ‘crossword’ then scroll through all the ones I’ve already done to find a new one. Everything else is great, but this is such a silly oversight..ProusebVersion: 6.0.1

Subscription doesn’t workApp is constantly booting me out of my subscription randomly and for weeks at a time. I’ve been back and forth with Apple and New Yorker support for months and the problem continues to recur. I sign in and sign out, delete and re-install the app and nothing seems to work. Great waste of money. I’ve been a life long New Yorker subscriber but this app has put and end to that..Surly Slate userVersion: 5.3.2

Poor Account ManagementOffers functionality for articles but lacks subscription management and other account management features..RyanprimeVersion: 5.3.0

ReviewKeeps asking me to subscribe! Very frustrating. I feel scammed!.ThewidowrobnsonVersion: 4.2.0

Great content, not a good appThe New Yorker has great content. But...this is not a good app or experience for reading it. Whatever you do, don’t leave an article while reading it on your phone. If you navigate away from the app at all — briefly turn off your phone, go to answer a message, anything — when you come back to the article it will go back to the beginning, not pick up where you left off. In some cases, it doesn’t even come back to the article itself — it takes you back to the feed. How long have they had to work on this app, and they haven’t managed even the basic task of allowing you to pick up where you left off when you navigate back to the app? Clearly no focus on user experience..SchwesterKatreiVersion: 4.2.0

Subscriber who is frustrated!Long time all access subscriber, over the past year this App has been an ongoing source of frustration! My user name and password is not recognized on my iPad no matter what steps are taken. Long frustrating calls with New Yorker tech support reach no resolution. Then, mysteriously, it seems to work again. And then, just as mysteriously, again I have login problems. This could be a good product if they just put the developer “A team” on the project!.Gateway errorVersion: 4.1.2

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 11.3.2