Vanity Fair Digital Edition Customer Service

Love the magazine, so that's a start. Vertical reading is great. Some articles are pages, others scroll like a web page. Slick app. Well-designed. Doesn't crash in my 5 issue experience. Suggestions: add ability to email/share articles on article pages (maybe an icon next to the page map) - it would drive more web traffic from non-subscribers and it saves me having to go to the web site. Also, compress a bit more - takes a long time to download mag. Don't know anything about the app store, so maybe not possible. I am a print subscriber and get all issues seamlessly once I got the email and print label # connected. Not sure what others are taking about - works perfectly and you only pay for the print subscription.

Finally this magazine is writing interesting things again!

Amazing! Just terrific!

This "upgrade" of the magazine app is a travesty for readers. Obviously not designed by someone who reads the actual magazine. Cropping the pages to partial page size, taking away the keeping of your place while mid-read of an article or edition are just a few of the ridiculous "upgrades". I can't always finish an article, now I have to remember which months edition I'm on and then search for the article and then finally find my page. Seriously??? Bring back the previous version of this app. You are making me completely regret my "paperless" subscription to this magazine that I've loved for 30 years.

All these 1 star reviews prompted me to chime in. I am a print subscriber, and since they added iPad access several months ago the app has worked as intended for me. You have to create an online Conde Nast account and associate it with your subscriber number, but after that it has worked fine. There was a delay of several hours between the time I created my online account and when the app recognized it, and I'm that time I contacted Conde Nast tech support, and I have to agree they are pretty worthless. Some features I would like to see added across all Newsstand apps: 1. Clippings: A unified place you can save your favorite articles. 2. Background downloading: Touted as a feature in Newstand, but it's not working for anyone. You have to stay in the app to have an issue download, which ties up your iPad for 15-20 minutes. This basic functionality should have been implemented from day one. Both of these issues are not limited to Vanity Fair or even Conde Nast but rather apply to all Newstand apps.

Having the previous version 2.0.44 for so long and being a solid app that worked well on my iPad Pro 9.7, this ver 5 is horrid. First, it won't let me download any issues, keeps telling me "No Interner Connection" which is not true, as it lets me login to authenticate my subscription status. Plus, every other app connects to the internet without issue, even after 2 restsarts and testing on both wifi and LTE. All of my downloaded Vanity Fair issues were deleted with the update. The layout and UI is useless. Good thing I had a backup of the ver 2.0 of the app. I installed that and am back and happy reading VF issues again. Revert to the previous version.

UPDATE: great great app. I now find myself reading every single article and can't wait for the next one to come online. I am even thinking of subscribing to more Conde Nast magazines because of the well designed layout. Well done, VF. --- I finally was able to log with my print account info ( you need to have the information EXACTLY as it is on your address sticker) but when I log in I am only given access to the May edition, and not the June edition which I already have received the printed version. What's up with that? UPDATE: Access to June came through yesterday afternoon. I love it but am not giving it 5 stars for I got an email (finally) from customer service. But it was wrong saying I hadn't registered properly. I suggest a little work on the support end or test your product before release. And monitor your FB page. Including digital with print is awesome and even the "just digital" subscription is now within the $$ range I always thought it should be. Will go ahead and subscribe to a couple more of their magazines.

I love this ap. Felt I had to write to counter some of the low reviews that are about the subscription issues if you like the mag you will love the ap!! Tons of interactive ap only extra features, you can pass through the ads with a flick of your finger, and it is intuituvely easy to use. There are quick links to other similar articles when you like one you can read other archived content-free! My only complaint-you can't see your battery life when you are in the ap. I still did not reduce a star though cause the only reason that is a complaint is because I spend hours at a time in this fabulous ap.

Thank you, thank you, thank you, VF, for returning the app to the original format. My one-star review (below) is now a five-star review. Annie Leibovitz's photos are gorgeous again! ------------------ I was so sad to discover that the update to this app took away the gorgeous full-screen clarity that I loved so much. I used to show off my iPad Pro by pulling up a Vanity Fair digital cover to ooh and ahh over (and sold a couple subscriptions to the magazine in the process). No more. I lost all my downloaded magazines, and the new downloads are fuzzy and cropped. Truly the worst upgrade to an app I've ever experienced. What a shame for such a great mag. I hope this isn't indicative of financial problems at VF!

I enjoy reading hard copy (cover to cover) but find it advantageous to also use my iPad when I don't want to wear reading glasses since I was able to maximize text, so am very disappointed that feature disappeared as of August issue. I also miss the lack of pagination. It was helpful to me to track where I left off since there's no bookmark function. And when I am traveling or in a waiting room, I could select which articles I had time to read based on page length. Sure hope that more digital options and improvements are coming.

Once you input the info on the left and your login and pasword, you then go to the top left of the screen to sign in, and you're set. That part is the only confusing part. This magazine is the best of dozens that I subscribe to. First, the graphics are fabulous, and they go beyond what other magazines offer by letting you use your 'paper' subscription to access the iPad version at no charge. Their interactive graphics are superior to others, and the July magazine has a review of 'Bon Iver' with a full sample song from his album released 6/21. Great job, Conde Nast. Now, do this to your other magazines!!

What a waste of time. 4 hr! just wished I had read the comments above. I get a message "server is busy try again in a few min". 47 times later and the next day the same message. change of mind, VF support has been brilliant! and now this app is sorted and works seamlessly. Please reset your app using the steps below. 1. From the iPad home screen, tap twice on the home button and the apps that are running on your device will appear along the bottom row. 2. Hold down the icons until the "shake." 3. Tap on the red circle to reset your application. This does not delete the app. 4. Double tap the home button again to return to all of your apps. 5. Open the app and allow for your library to update. Please be sure you have successfully signed into the app and all of your issues should now be available for download. Please let us know if you still experience technical difficulties.

I started off just downloading one issue, but I enjoyed it so much I bought the subscription! It notifies me when there are new issues, navigation is easy, and there are interactive videos and audio files on some articles! My favorite part is that I'm not stuck with a big pile of to-be-recycled paper when I'm done. I can archive issues to make space and redownload if I want them later, I can screenshot articles or images I want to keep long-term - I love it! It's not the cheapest thing, but if you were gonna buy the print version anyway, you should give this version a try :)

I don't know what trouble the other reviewers are having but mine has more or less worked well. On rare occasions the app will crash but I don't know if it's there fault or that I have too many apps open or doing things too quickly. I did have trouble with other magazine apps, namely Bloomburg Businessweek whereby I had to uninstall the app and reinstall after the latest update to Newstand version. In past updates where things didn't work I just reinstalled and that usually solves everything. Keep up the great articles and interactive content and I'll keep subscribing.

Not just essentially a photo or pdf of each magazine page. It’s optimized for how you read on a tablet (scrolling each article) while left and right swipes move you from article to article. Links within each issue jump to other relevant sections of the issue or additional info and updates online. You can get a digital-only subscription for 15 dollars for the first year that gives you access to the tablet and website content. This is a well thought-out publication. Also VF has amazing articles across all topics.

Sometimes things are best left alone. Thanks for going back! I'm glad I didn't take my iPad with me on my trip. While it would have been nice to read VF on the plane, I would have been frustrated by the revised app. So I only recently saw the new version of the app. Instantly hated it. I couldn't remember which issue I was reading. Tapping on a section at a time was ridiculous. The download speed was slow. It takes some time to download the entire magazine, but the revised app was not an improvement. That was my very brief experience with the revised app.

Hi everyone, Michael Hogan from Vanity Fair here. We have fixed the download and registration issues print subscribers were experiencing. If you were able to register but not get the June issue, it is now available for you to download within the app. If you were unable to register you print account, please go back into the and try registering again by tapping the red button for “current magazine subscribers” at the top of the app. Thanks for your feedback and your patience.

I have been a loyal subscriber since the first issue in the 1980's. I LOVE the iPad App. It's got a few quirks, but they are minor. Overall, the navigation is easy, the extras are fun, and I love the access to back issues. I'm sure the kinks will get worked out. BTW, I still subscribe to the print version and pass on the print issues to my 75 year old mother. I prefer reading on my iPad. I love the brilliance of the photography, the user friendly interface and the fact that I will no longer accumulate stacks and stacks of issues that I can't bear to part with!! Thank you VF!!!

My husband and I had just been discussing magazine apps and I decided to check again for VF. So glad I did. Installed the app and then followed the directions as a subscriber. Needed to sign back in at the upper left corner of page and then it showed May and June issues as purchased. I was then able to download and have them ready to view. I guess I need to know what will happen with future print copies. Will they stop? Will VF Notify me through the app when it's time to renew my subscription?

After upgrading to iOS 5, the app would go to the red opening screen, hover for a while, then crash. So I deleted the app, then redownloaded it from the Purchased apps section of the Apps Store, and, alas, all is well. Better then well. The issues download in a couple of minutes each -- they are large files, after all -- and they are a pleasure to navigate. Plus, I like the extras, such as book excerpts and videos. Hope this helps for those of you having problems.

I have been a big fan of this app. Over the years my annual apple subscription of VF moved from my iPad2, to iPhone 6 Plus, and now to iPhone 7 Plus. However, it is time for VF to address basic limitations in the app, if they want to keep their loyal customers. I would start with dynamic font size (why not take advantage of such a great option offered by IOS TODAY???). Book marks and landscape are long overdue futures, but the font size is an embarrassment by the end of 2016...

This should quickly become the gold standard of magazine apps! They have thought of everything. The table of contents is fantastic. I love that they give you approximate reading times, so you know what you can squeeze in while you're on the go. I read Vanity Fair more on my iPhone now than I do on my iPad or the print copy. It's quick, easy and convenient. I wish I could give it more stars! (Now, I'm going back to reading my Vanity Fair on my iPhone.)

I have bought a subscription yet am forever prompted to restore purchases and won’t let me access my account

The magazine layout is great apart from the lack of pinch zoom feature and large file sizes. The best digital magazine format I've seen so far otherwise. But I bought a year subscription and each time a new issue comes in the app keeps on crashing and is unusable. It is very frustrating. Please fix this.

I've been a print subscriber for a while, and set up was easy and quick. I never thought I'd get into reading articles on the iPad instead of print, but the ui is good and so is the overall experience.

I love this iPad version of VF. It's accessible and beautiful, with imbedded video and audio, so that this reader has had a rich encounter with the June issue. And $2 a month is very fair. Can't wait for all the quality magazines to show up like this.

We used to be able to do it. Is it cost cutting? Such a shame.

Big files, but with decent broadband only takes 5-10 minutes ; no big deal. I have no problems with download or app (I also get 11 other mags and 2 newspapers; this is no different from SI, Esquire, GQ, Auto etc, so really not sure what the wining is about). We get this free with our print sub; my wife reads that, but I prefer the iPad edition. Stunning photos, indexing of articles, layouts and bonus features. Links to previous articles also very helpfull.

Haven’t looked at my VF subscription for a few months. When I opened I got a window talking about navigating. Nothing seemed all that different - swipe to move to next article; maybe rearranged content index. On reading though it seemed really slow to load; crashed out once; generally not as responsive.

I expect that many of the reviews come from people who are new to iPad publishing. Generally, unless the publication is largely text only, and light on photography, video and audio (like The Economist), the file is going to take a while to download. The wait is usually worth it if you desire an interactive experience.

Easy to use. Love the archives issue

Updated the app & now it is frozen. Frankly am tired of the ongoing issues with this app. Fix it

This app works great on iPhone X

I’m not sure what’s changed but I can’t open the articles in the latest issue of the digital magazine. I initially thought it might have some to do with my older iPad but I still cannot open the same articles on my new iPhone. Please fix ASAP!!

Thanks for addressing concerns about the new format. It was not user friendly. This format is great! Sometimes change isn't good 😁

VF used to be great to read electronically. Then they made a too-fancy app that took too many swipes and got stuck all the times it tried to integrate video or show scaled images…so it’s been simplified to the point it’s nothing. Might as well be a PDF. If an article ends on page 50 and continues on 108 there isn’t even a link. You have to “flip” the virtual pages. It’s just not up to par for a title like Vanity Fair. You have a budget. It’s 2024. The electronic version should work.

I downloaded the app to be able to file and read archival articles in one place. Not only can the app not find them, but when you find them by Googling, you cannot then open them and save them on the app, which appears to be nothing more than a digital newsstand for a single title. So much regret about this subscription.

I think the set up for the VF app is really odd. The Atlantic and the New Yorker apps are much more user-friendly. Their apps have suggested articles, and searches that actually work! It’s easy to scroll through the articles and find something that appeals to me. I’m deleting the VF app.

I have always enjoyed reading Vanity Fair and will continue to do so as long as they do not bend a knee. This app, however, is one of the worst I have ever seen. There is no excuse in the day and age to publish something so subpar. Make the investment to provide a better app for your readers VF.

Simply put, I bought a digital subscription, worked initially (for a few pages) then I couldn’t get get back into it later. Kept asking for print subscription log-in and password which I obviously don’t have. Useless

I love vanity fair articles and podcasts, but the app needs to go back to a point where I can click into an article rather than swipe through an entire magazine where I need to zoom in to read the content.

If I wanted to flip through 100+ pages, I’d subscribe to the paper edition. I’ve enjoyed the advantages of the electronic version for years, but am not happy with the new format. I agree with the previous reviewer: this may as well be a pdf.

The new app makes it well nigh impossible to navigate on a cellphone or IPad! I think I need to cancel my subscription as it is so difficult now to choose and read an article. Very disappointed!!

Have had nothing but trouble with this app and the site.

Despite every "restore purchse" or sign in , it does NOT restorr purchasr. A big headache &. Now to try ad get my money back from Apple, which is next to impossible these days.

The app is opposite of intuitive. The articles and content are great. But even just writing this review was annoying to navigate

Love the mag but dang is it hard to read online!

I need to cancel my 30 year association

Does not work

One of the reasons I bought my iPad was so that I could eventually cut down on the amount of paper I consumed, particularly for magazines that I read once and then discard. I've got to admit that Vanity Fair is one of those. So imagine my disappointment to find that even though I already am a Vanity Fair subscriber, I would have to pay extra to read an issue on my iPad. Time magazine doesn't make me do that. I can download every issue to my iPad. All I had to do was set up an account and enter my current subscription information. But not Vanity Fair. To read that on my iPad, I would have to buy each issue, at $4.99. I don't think so. Come on Conde Nast. How about some respect for your subscribers. I already paid you once. Now give me the option of how I consume your product. Eventually, I might decide to convert to a digital-only subscription and do away with all that paper. If enough subscribers did that, imagine the impact on your bottom line. No more printing costs. No more mailing costs. The free preview content looked great. I could easily become a convert to a digital edition on my iPad. But I'm not going to pay your twice.

I am so frustrated with this app. I already have a subscription, yet I cannot create a log-in. It seems that no matter what I click, I get error message -1004 (cannot connect to server) or url error, or something else. I already contacted Customer Service, and was assured this bug was fixed. I uninstalled, reinstalled...and SAME message. As an extra added bonus, do not bother writing a whole comment when contacting Customer Service. They don't read it. You get an auto-response e-mail with FAQ, and a request to hit the reply button, re-writing your inquiry. Not only does this cause you to waste time writing your problem out twice, it presupposes that their subscribers are idiots who cannot read English or have never seen a FAQ! Not to mention the warm, fuzzy feeling you get from hearing that your concerns are important to them...they just don't want to waste their time addressing them unless you really, Really mean it. Yikes!!!

After my horrible experience with the ‘new and improved’ version of the New Yorker app, my heart sank when I saw the same pitch for the new Vanity Fair app. I assume Condé Nast is moving multiple magazines to this new platform, which, from what I’ve seen so far, is not ‘ready for prime time’. I decided not to install the update and risk losing all my downloaded issues, and likely much of the content that is key to enjoying the magazine. Then I found that I can’t get the current issue in the old app. What to do? For now, I’m keeping the old app so I don’t lose everything, and using my library app RBDigital or Kindle to view newer issues. Hopefully, that will allow time for them to get the bugs out of the new app and figure out how to migrate user content without having to start over.

I'm a VF subscriber, so it made a lot of sense to get the iPad edition about a year ago. It has a lot of extras and it's a gorgeous format. And they've fixed a lot of the crashing issues, and loading each edition is now automated, which was a big, huge improvement. So I haven't written a review because this was just one extra way of reading the magazine and my expectations were not high. But today I went to a news stand and saw Julia Roberts staring out from the April edition. She has not yet arrived on my iPad. Maybe I've just never noticed this or maybe this month is different, but I feel a little cheated. Why isn't the digital version available the day the paper version hits the stands?

VF has created a beautiful interface for reading the magazine and it delivers a user experience that can be more enjoyable than reading the hard copy. So it's really unfortunate that they can't make it work. I've now downloaded it twice and both times it simply crashed after using it a few times. The first time I used it for 5 or 6 issues (at around $5 a pop), and lost them all when the first download stopped working. This time, I was only able to download 2 issues before the app crashed, and what's truly annoying is that this time it died after I was able to read only one or two articles from the September issue. Of course there's no obvious place to obtain a refund or any sort of tech support. So I'll just go back to picking up the occasional copy from the newsstand.

Like the previous guy, I'm wondering why the digital edition isn't out yet when I can see it on news stands. Unlike the guy below me, I'm locked into a subscription. Friends have emailed me articles from the vanity fair website that are part of the upcoming issue. They've put the articles up there before subscribers have received the digital version? This is a great way to show your customers what a complete ripoff your magazine is. Despite the frustrations, I do have to say that the magazine is a fantastic read on the ipad, great writers, a bit too trendy, and make sure you have a few hundred Meg's of memory lying around, these issues are large.

There's no landscape view on the new version of the app. Many paying customers (subscribers) have written with the same complaint and requesting a fix but VF has ignored the comments -- other than being just plain rude, lack of customer service is definitely cause to cancel subscription. I used to devour VF's new editions cover to cover when I was able to read in horizontal view and I loved eagerly awaiting the next edition. Now, I get more and more frustrated as I turn the page, quickly reach my boiling point of annoyance, and have to close the mag. Now that I'm behind on reading the editions, might as well cancel the subscription, stop paying for frustration and blatant lack of customer service, and just borrow the copy from others. Major FAIL by VF.

I purchased the digital subscription online. I received a welcome email. I cannot download any of the monthly magazines without a charge. I’ve contacted customer service three times and all they do is send me the same regurgitated FAQ’s that I’ve already gone through. They even told me one time they could see that I had a subscription. I showed them the receipt and order number. I received my free tote bag in the mail today and still cannot download any editions of the magazine in their apps. I didn’t sign up just to read articles on your website like its 2008. They don’t seem to care one way or they other. It’s been really frustrating. Don’t bother with this magazine.

It's almost insulting to charge $4.99 for a single magazine. I've kept my mouth shut, thinking that eventually, with all the poor reviews, at least one person who developed this app would realize that current print subscribers and casual readers should not have to pay such a steep premium for what is essentially the exact same content. There was a spark of hope when they finally brought subscription services and free digital versions to current subscribers to The New Yorker, but that was snuffed out by the lack of similar updates to every other mag. I read GQ, VF, and The New Yorker, a current subscriber to each their print versions. To continue such robbery is plainly unfair to all.

This app is so bad that it makes one wonder why they released it??? If you are a subscriber and you download the app for free ipad access to your subscription, all you get is an opportunity to buy the issues available. Even after following the instructions and reentering the required information. After contacting them five times, the final answer on June 21st was "Dear Subscriber: Please accept our sincere apologies for the inconvenience you have experienced. We have identified this bug and are rapidly working to resolve it. In other words they know that is is unable to identify subscribers but still haven't resolved the issue. Looks like the rush to get on the ipad was more important than guaranteeing a friendly user experience...

Update, January 7: When I get it. Unfortunately, the iPad edition is available at least a week after the print edition has arrived in the mail. What's the point? Currently I have the February issue in my hands, yet it is still not available for download. Why? -------------------------- When it works. For the past 2-3 days it crashes upon opening. Very frustrating. Seems to happen every time a new issue hits the stands. Update: read in an earlier post that customer was able to access in Airplane Mode. Tried it out and the app didn't crash. Of course, I received a message that it couldn't download the new issue. Turned AM off and downloaded September. Apparently it works; but this is clearly a bug they need to fix.

Sharing others' complaints about print subscribers having difficulty registering - I was finally able to activate my account for iPad access! However, once I was able to log-in I found my enthusiasm dampened by the incredibly limited archive of issues they have available to re-download - about 3 issues - now I am agonizing over all the past digital issues I missed while I was waiting for VF to square away their subscription log-in nightmare. Please add more archived issues so I can go back and read them like you can with Time on the iPad!

After paying for a full years subscription I looked at the first issue and then was unable to access any further editions. After three attempts at contact with their "customer service" and no resolution I was forced to contact Apple who worked diligently to try and rectify the situation but was unable to do anything but refund my money. In future I won't worry about global warming, killing trees necessarily and all that jazz and I will buy my stuff at the news stand the old fashioned way. As for this app and anything Conde Nast related I wont bother. Frustrated and Disappointed No stars but you can't submit with out at least one, so one star for Irritation, Frustration and Disappointment

I love the magazine and really enjoyed reading the digital version on my old iPad 3. I recently got a new iPad Mini 3 to use on my daily commute. But for some reason I cannot sign into my account on the Mini. I keep getting an error message (“authentication error”). I can sign into my account on my old iPad without any problems and have tried multiple times to get help from Vanity Fair’s support team with the problem with the Mini. But nothing seems to work. Since I can sign into my account on their web site and my old iPad, the problem seems to be a bug specific to the iPad Mini. If you have a Mini don’t bother with this app. It won’t work.

The font is minuscule and although settings includes a font size slider, the slider does not work. This is especially annoying as the web site is also terrible. While it has larger font it is incredibly slow to load and the navigation is a nightmare.

What happened to the table of contents and links to stories? Now the only option is to thumb through every page of the magazine, a complete waste of time. The person responsible for this ‘upgrade’ should be fired.

I received an email from Vanity Fair yesterday informing me that as a subscriber, I could access issues from my iPad at no cost should I install this app. I happily downloaded the app, but lo and behold, I am being charged to download the magazines! Either fix the app, or stop sending false advertising please.

Am existing VF print subscriber and this app is supposed to provide ipad access? Unfortunately, this app has not worked from the beginning. Numerous email exchanges with VF customer care simply provides instructions to do the same thing over that has already been done when installed. Am still unable to view VF without buying a new subscription. Perhaps that's VF plan from beginning. Offer print customers iPad access to their subscription and when that does not work, leave them to buy a duplicate subscription for their ipad. Now customer care does not respond at all to help requests. Without competent tech support and not working as offered, this app should be avoided.

This app does not work for subscribers. Vanity Fair/Conde Nast do NOTHING to help. When you contact them, they send you a form letter telling you to sign up. They ought to be ashamed. They are a disgrace to the world of apps. Q

I would not have thought that the app version would approach the quality of the print version but it does. With easy navigation and extra features I actually appreciate the app version more.

One would think the digital subscription would show up before the magazine has been on newsstands but guess not.

Although this is a digital edition, this magazine has no ability for selecting text, pinch to zoom for photos, or any of the interactive abilities offered by other publications. I didn't like reading images of text on my computer and I don't like doing it on my iPad.

My purchased copy of this months VF will now not open. It says "cannot load data, restart application and try again". Done this numerous times, even updated my OS today and it still won't work. Not happy, I need my VF!

The new version of this app is not showing my previously purchased issues. I do not want to run the old version for my old issues and have a second app for new issues.

As a subscriber to the magazine for over 2 decades I find it incredibly frustrating that the app fails to recognize my address. I fiddled with "St., Street" and every variation and still no luck. If the point is to offer an alternative log in method for people who don't have their magazine label / account number with them, this shouldn't be like breaking into the Swiss Bank. Then I tried the app contact page to make them aware of the issue and get advice if possible, and was continually prompted for not having a valid zip code even though I had already selected Canada as my country. Again no luck. I wanted to renew my subcription online. Guess I'll stick with snail mail and the non digital magazine. Please make your software more user friendly Vanity Fair !

The files are 350 mb each and take forever to download. As a previous reviewer said it suspends if it goes into sleep or you switch apps. I wish I could cancel. Other mags are under 50mb. TF20012

It's the same as the printed mag. The problem is that it takes way too long to download an issue. It doesn't do it in the background (even with the new newsstand feature) and you have to make sure the iPad doesn't going into a sleep mode while downloading or else it pauses. Fix the amount of time it takes to download and I will give it 5 stars.

Bought a digital subscription, crashes upon opening edition. Despite reinstalls I'm unable to use. Asking for refund.

Love this app - when it works!!!!! Bought the magazine, now find it has an add for Sprint (no thanks, I am an overseas subscriber), and it crashes the app. VF - you need to fix this, now.

While the VF edition displays each month's content very well, the user account access is the WORST I've seen for any publication or website. Pretty well impossible to access one's account information or, most importantly, verify what one has paid or will be billed for. Nowhere can one retrieve or view one's subscription information for the iPad edition.

The app worked initially but have been unable to access latest issue as app crashes everytime I try to open it. Please. Fix. This. Also your customer service feedback form needs work as it requests information for which there is no field and probably will continue to be a problem for Canadian subscribers. Please fix this also.

I purchased the $20 year subscription to Vanity Fair iPad app. Although the purchase went through without a problem, I was never able to access the content or any of the various issues of the magazine. I sent several emails to the Vanity Fair customer service and received nothing but automatically-generated responses telling me what to do if I am a subscriber to the print magazine. I'm not a subscriber so that help was useless. Customer service eventually replied but they did not help me at all. I am now waiting to be contacted by their " IS & T department" (whatever that is) but it has been two weeks so I don't expect a response from that. So, essentially, I lost my $20. I recommend not signing up for their subscription on the iPad.

I used to really like Vanity Fair and look forward to reading it. Now all I think about is the writing as shoddy as the App and if I have been fooled all these years. Shame on Vanity Fair for putting out such junk. I have told them either fix the app or cancel my subscription. this is a really bad set up

Seems there is a new version of this app. The previous version was great, easy to navigate, it felt designed for the phone / iPad. Now it’s like the entire magazine was just scanned, you have to scroll through the entire magazine, page for page. Basically unreadable on the phone, to the point I’m going to cancel my subscription.

I don’t usually have problems downloading but I haven’t been able to read VF on my iPhone

Logs in successfully but mentions and under existing subscription shows success but doesn’t load any issues and asks me to pay again! Can’t they pay 2 developers to develop an app for them that actually works!!

Hard to navigate and does not rotate on iPad. Love the content and have been a subscriber for 20 years

I’m a frustrated digital subscriber who’s supposed to have access to the magazines online but the block page of for subscribers only often pops up. It’s frustrating and the app isn’t user friendly.

They took my money, and weeks later I still can’t access my subscription. Numerous phone calls, emails and no response. Zero customer service. Do NOT buy subscriptions.

Would love to renew and use this app again but read the privacy policy ...

The interface is worse than any emag I’ve ever used. The latest issue locks on the inner cover and won’t let you access any further. A complete waste of money.

I have the same reaction each year to the Hollywood issue: “What a waste of an issue !”

Difficult to navigate. Not intuitive. Cannot be read when screen is turned. Dated format.

This app is a mess. New issues won’t download. The few that have, constantly malfunction - freezing up. I’m cancelling my subscription and Conde Nast can keep my money. Not worth the hassle.

Downloaded and paid for the current issue on my phone but was unable to open on my tablet, which is where I wanted to read it later. Rethink ordering.

I subscribed but the app still wants me to pay for issues. Customer service will not respond. Careful before you subscribe

It’s a crappy letterboxed experience on an iPhone XS. Seriously, coming from someone who works in an app development environment- this is such a simple update to make. I feel that this is probably a business decision to ignore app development in favour of the website. So be it. This app has been deleted.

I have subscribed generally more often than not over the years, opting for digital access. Unfortunately, this subscription services FAILS again & again, if not for most, at least definitely for Canadian subscribers. Despite paying for digital subscriptions here and there over the last 5 years, you reject my CORRECT name & address to log in, as well as the account number issued by you to me, as well as my user name, leaving me yet again with no way to log in and actually make use of the subscriptions I have paid for, including my most recent one that I paid for only 2-3 days ago. Buyers Be Warned: every solution offered in the past by customer service has never worked. I have been billed for renewals even though I have gone on record for cancelling, & I still can’t get access.

Your content is not covering the whole screen on my iPhone 10 as of yesterday May 2/18. I have contacted Apple and was told there is nothing wrong with my phone. Please advise if there is a problem with your app and what can be done to fix the problem. Thank you.

I have bought several magazine apps and Vanity Fair is one of the best. I especially enjoy the extra pics and videos that are offered in the app version. Unfortunately I have an iPad one and using the older version of the app makes my iPad crash when it open the magazine. Wish they would go back to the landscape option as well.

It is supposed to have been uodated for iPhone X but the format still displays olded iphone ratio. Please fix this. Thank you.