Letter Soup Customer Service

Letter Soup Positive Reviews

Terrific Game—Been Playing for Months!I have really enjoyed Letter Soup!! After trying several app games that are word-related, I chose this and one other app and I play Letter Soup almost daily. The puzzles are increasingly challenging, however if you get stuck they will help you out w/hints. I refuse to pay for an app like this, and have gone a long way playing for free and I don’t mind watching the occasional ad to help them pay their bills. There is also a sense of humor about the app that I appreciate. (If I don’t play for a few days, they will text me a clue; and when I do finally play, a message pops up that says something like, “Phew! We’re so glad you’re back. We were worried about you!”) which I find endearing. I also like that each word has a link to its definition, which helps improve my understanding of some words, even though I have a pretty large vocabulary. All in all, they are very generous with their clues and it’s a very nice, well-functioning app. My one criticism would be that sometimes and inexplicably legitimate words are not recognized by the app, while at other times slang words (which you wouldn’t think would be acceptable) are. Fun and challenging—keep up the good work Letter Soup! :-).Traveled WomanVersion: 9.1

Disappointed with no restoreI updated my cell phone early last month and was not able to retain my level after playing this game for several months. Initial quick email reply from CandyWriter had attachments to restore my previous level, which they did, but then I was not able to ‘slide’ thru the letters. It would not do anything. After reinstalling the game, it started working again but I was on level one. I really enjoyed this game five stars worth. I am very disappointed that I cannot continue to play it unless I start all over. CW has yet to reply to my continued emails for HELP! They really should create a save option to avoid this in the future making it possible to restore your levels when switching cells. With technology today, people will always move up to the next best thing. Shouldn’t your game be able to follow you?.HawkschickVersion: 5.8.2

Latest release disappointing - updatedI was unhappy to discover that the daily free hints have disappeared in the latest update. And if that wasn't disappointing enough, the free hints that occasionally pop up that ask you to watch an ad to get a hint still appear. But when you click on them, they don't connect to the ad any longer. I've been enjoying the game very much until this new development. Update: I was delighted to hear from a developer almost immediately after my review posted and to learn they are working on a fix for the problem. They also sent me a coupon for free hints that more than made up for my hassles. Great customer service! My only complaint now is that there are lots of real words this game doesn't recognize, which I do find a little frustrating. But otherwise it's a great game. Update #2: two weeks ago, I was really enjoying this game, but I'm beginning to lose my patience. The free hints have disappeared again, by which I mean they are offered and I watch the ad through only to have the screen freeze and no hint materialize. Not sure how much longer I'll be playing this game, if the developers don't find some consistency..Rdaniels2525Version: 5.8.2

Fun, and sometimes frustratingI’ve really enjoyed playing letter soup. It’s good exercise for the brain, and at times very challenging! I get frustrated at the exclusion of words I feel should be included, but that’s a minor annoyance. I enjoy the ease of getting hints simply by watching a short ad. I’ve amassed more hints than I can use, because I try to limit myself to only one hint per round, though every once in a while I need more. The biggest frustration for me is the placement of the hint button. It is located precisely where my thumb naturally rests when holding my iPad, so I’ve accidentally used up hints when I didn’t need them! Its my fault for playing when I’m sleepy! But I do wish the developers hadn’t been so clever, and instead had placed the hint button somewhere less likely to be accidentally touched. But really, that too is a minor inconvenience. Letter Soup is a wonderful game to play when you only have a few minutes to spare, but I’ve also played for hours at a time, getting lost in the challenge of learning new words! I highly recommend this game!.ChantloverVersion: 7.1

Letter SoupGood game! Several times the ads “freeze”, particularly when going from page to page. When you press “next page”, nothing happens. Then there is nothing to do but turn off the game. Now the same ad Xeljanz ( or something like that) is constantly freezing - will not “turn” to next page. Another point: why must we see 3 pages of ads for a medicine very few take or even would or should??? It’s getting repetitive and ANNOYING. I may not continue the game if these glitches continue; it’s not worth it when you just want a little break to play a few rounds. I do not want to purchase hints. Thanks..PatScott19Version: 7.0

Nice but lacks quality controlSeveral upgrades ago the “dictionary” link was removed and some of the words are suspect. So one cannot go see on what basis a certain word was used, when I know it is not standard English. Perhaps Merriam-Webster has relaxed their protocol.... Also—NOTE TO DEVELOPERS— ads we watch to get a free hint, like the current Angry Birds 2 that do not have a time limit and a link-X for closing it, but just keep repeating “Download” screen at the end, endlessly, are NOT acceptable and will drive users away. I don’t like having to close the game app to get rid of an ad, ever. What if I already have that app? Get rid of those ads, please, or you will be getting rid of a long-time player. I like the game so I hope they tighten up quality control. Otherwise I would recommend not messing around with it too much, it’s generally enjoyable as-is. Thank you!.OnthBeach54Version: 12.15

Not badI’d probably give it 5 stars, but a lot of the time it’s simply a matter of guessing which words the developer has chosen to include in any particular puzzle. Many words that are perfectly legit are ignored. And then stuff like the fact that “fed” wasn’t accepted for the first 80% of the game, then suddenly was, just makes it a bit exasperating. Loud, annoying ads pop up after almost every puzzle (haven’t figured out why OCCASIONALLY they don’t). I know, buy the real version and they go away, but I feel like with as many times as they pop up that they’re already making enough money off of this (no idea what they make in reality, but as often as the ads occur, it should be a lot). Other than those little annoyances, well written and looks and plays well..Raw FingersVersion: 6.5

Dictionary disappears!!!I really enjoy playing this game, and I don’t even mind dealing with most of the ads (though the video ads that force you to either watch a 30 second video or open the App Store are a pain!). My complaint is that the dictionary goes missing! Most words can be figured out with a little time, trial and error, or sometimes a single hint. I often manage to figure out a word I don not know and I love being able to open the menu, tap “Dictionary” and read the definition. Heck, it even automatically has the last word filled in! However, the dictionary tab seems to randomly disappear! It may be with updates, such as the last one, but can’t we just leave the dictionary there???.CwbyupnhVersion: 5.8.1

Fun and ChallengingI get a lot of enjoyment from playing this word game and sometimes some frustration when I just can’t seem to find the last word. Normally, if I just “walk away and come back later”, I get it. It keeps my brain working (I’m 78, so this is important!) and gives me a great deal of pleasure and satisfaction when I am successful! My only complaint is that I paid for hints which I still have not received. When I try to re-enter the purchase, I get a message saying that it was already purchased and the hints would be loaded; but while I see the effort being made, the hints never arrive & I can’t find a “Help” location to find out how to make contact so I can get this fixed. Meanwhile, I have to purchase fewer or more hints because I’m stuck in a “spinning loop”..MomMom JVersion: 7.5

Word SoupIt’s amazing! I am very addicted to it and it keeps me up a lot. I often play it when I wake up early but still don’t want to get up yet as well! It’s very challenging at times, and I enjoy learning new words, even the occasional words of foreign origin that I would most likely not hear of otherwise. The game is wonderful for keeping my brain active. I am an English and Spanish major and I love words. In fact, I would love to do a word soup in Spanish as well and hope one day it will be offered. You have given me a pastime that I enjoy doing every day. Thank you so much!.Maestra AnaVersion: 14.1.2

Nice word gameI love word games and especially ones where I do not have to play against a timer. I quickly became addicted to this one. The only reason I did not give it 5 stars is because of its dictionary. Example: I have a four letter-word left so I spell "mans" but doesn't accept it. The word it was looking for is "maos" which is a bird native to New Zealand. This is just one example of where it accepts a word not used in everyday language instead of one that is. Some words are not accepted, which is aggravating. Example: roil, rile. Another example is its inconsistency with anagrams. It accepts "SOS" but not all anagrams and many are obscure British ones. I wish the developers would have more consistency in the dictionary..Pmzim2Version: 5.8.2

Beware!Game starts off easily enough but it gradually gets harder with more letter combinations. Keep in mind that this app uses European spelling. Example: “grey” not the American “gray.” It will use words that are obscure, or rarely used in today’s vocabulary. I swear some are just plain made up! When’s the last time you used “venose?” Having written all that, the game is fun and challenging. You’ll fry your brain trying to find the words in these puzzles. After you reach a certain level you can participate in a daily challenge to win hints. Quit reading this and go play!.KavavaledosVersion: 12.7

Love this game! New update mehI love this game and I’ve loved it for a long time. Perfect balance of easy and challenging words, as well as various ways to get hints. Anytime I have a few minutes to spare, I open up this app. No penalties for incorrect guesses, there are daily challenges, and frequent updates 👍🏼 I wish the letters were still the same size, the new sound effects are strange, and I don’t think having Stir in the middle is better, BUT! The developers are very responsive, and I’ve never encountered that with any other apps :) You guys are doing the best you can with all of the feedback you’re getting, and that’s awesome! Thank you!.BloobershcoppVersion: 6.1

Good game, but....I have enjoyed playing Letter Soup for a while. Today I had an unhappy experience, however. I actually enjoy watching the ads for free hints and have taken advantage of several opportunities. Today, a “Write from Home” opportunity came up as the featured ad. This involved a software purchase, so I needed to take a few minutes to check my bank balance to arrange payment. While I was doing this, the app crashed, removing all information about the opportunity. I lost a possible job lead and the company advertising lost a customer. 😕.Gems4everVersion: 7.0

Letter soupI've been playing this game a looooong time. I loved playing, but It crashes quite frequently and when I sent an email ( about 3 times )they would reset me where I was until about 10 days ago when it crashed and they did not reply to my email. To top it all off, I had just purchased a bunch of hints. If they didn't want to reset, I think they should credit my account with the money I spent on the hints. Just beware, it crashes and starts you back at level one and I was way up there in levels. Good luck!.For Real ?Version: 9.1

Loved it until $80 was takenThis was a fine game until they took $80 from in-app purchases without delivering the purchased items, offering reimbursement or any real communication. Apple cannot assist and the company just sends automated responses. Now will take it up with the credit card company. UPDATE Thanks for the offer Eddie, perhaps you could start by responding to the multiple emails sent to the very same email address, when the problem first occurred nearly 2 months ago. Because of your lack of response, I challenged the charges and was reimbursed by the credit card company..AjoiteVersion: 12.7

Letter Soup — My cup of tea!Being an orthographer and lexicographer for 6+ decades has been one of my hobbies. “LS” is especially fun because their is no “timed test” or time function. This allows me to really enjoy the challenge of my own intellect without any outside sources. It is frustrating at times when there are real legitimate words that are not in that bowl of soup. The ads are respectable and not too intrusive to allow you to accumulate a stash of “hints” when one really needs some help. This eliminates frustration and keeps my interest piqued. Thanks for a simple but ingenious game. FMK63.The Sagacios SageVersion: 12.15

Why letter soup is my favorite word game 😎✌🏾😎I am a senior disabled veteran Though my body is not quite rocking my mind continues to wonder and thrive Ls was the first that I know of to have a dictionary to actually explain the words you do not know especially the little three letter ones Like in scrabble you do not always get letters to make the bigger easier words but letters from the Greek alphabet. Also Ls has an equitable point system a virtual unknown one for one exchange And I get the idea these folks want folks to play the game and that is wonderful ✌🏾😎.Screech69Version: 12.8

My kinda gameThis kind of game is addictive I never want to put it down when I’m playing I mean I’m up until 3 o’clock in the morning playing this game it is just wonderful the only thing that I don’t like is that when I changed phones it made me start all over from scratch and I was high on the leaderboard. It also prepares me for Words With Friends 2 FYI my power just went out and I’m still able to play my game but I choose not to do too much thunder and lightning. Signing off! Low battery signal!.Freda5555Version: 12.15

Soup-er gameLove the challenge of this well done game. Lots of ads but they're mostly short and some are even interesting. It's great that hints are easily available. They can be purchased but are free for watching an ad. The words are grouped by their first letters but not alphabetically which adds to the fun. It also loads quickly which is great. C'est magnifique! Have to back track a bit...I just encountered a series of ads (for botulism) that are a full minute and a half and no way to get out of them (to get a hint). Grrrr.....MonestroneVersion: 6.5

Better than beforeI used to play this when the user had to select one letter at a time. Swiping is much better. It also opens and closes a lot faster. Still highly addictive. One thing I don't like is that you used to earn one hint after every solve. Now it's only occasionally or if you watch an ad. Bring back the hints after every solve....or at least every level.Mario BiancosinoVersion: 12.15

Good Word GameI’m rather fond of this game. It makes me use my brain! I don’t like, however, that so many obvious words are not those in the puzzle — or in any of the puzzles. I find it odd that “roil” has never been an accepted response. Or “frug.” There are many others but their choice, I suppose, since they developed the game. 😏 For new players: this game starts easy and gets harder and harder as you progress. You’ll find that many of the same words are in subsequent puzzles ... and then sometimes those words are never seen again. 😉 Kind of amusing..Auntie RJVersion: 5.8.2

Totally addicting!!!I have been pretty obsessed with this game since I started playing a few months ago. There’s not much to complain about. It’s easy to rack up extra hints by watching ads. These are a little annoying but worth it. The only reason I gave four stars instead of five is a little bit of inconsistency between levels. For instance, a word might work on one level, and then the same word might not be recognized on the next. No big deal overall. Still a great game and I’ve learned a few new words!!!.JoJoBear10Version: 9.1

Had to Delete and Re-InstallI recently paid for the app to remove ads, but now I’m on “Cantina Mexican #7” and I can’t do anything. I can’t form words or even stir. It’s not responding at all. I just downloaded the update tonight and still nothing. Turned the iPad off and back on to refresh... Nothing. All other apps are fine. Help! Update: I deleted and re-downloaded the app and it’s working again. So the rating now reflects the game. I like that it has the dictionary definition available. Thanks for the response! It’s all good now. :).CdincaVersion: 7.0

FeedbackOverall I like the game. I had purchased twice hints when you had a deal of 300 hints fir $2.99. However, I only received about 50 each time. At that time their was not a counter to keep track of the hints but it looks like recently you updated that. I’ve been reluctant to make another purchase with the bad experience from the first two. I do like the game though. Maybe if you could find a way to earn hints as you progress to different levels or if you complete a certain percentage of completed words on the timed challenge. Thank you for listening. Doug.Fratrat008Version: 6.3

No updates or bug fixesI have enjoyed playing this game for a long time but over the last few months many of the “hint” ads lock up the game and you never get the bonus hint. I’ve reached out to the company via their “email us” feature over 10 times and have not heard anything from them and they game is not fixed. Is this company no longer in business? Disappointing because I like the game when it works!.JustjackiekVersion: 14.2

Letter Soup is fun!I love this word game! I play it all the time. The difficulty builds slowly over time but I enjoy the challenge. If I’m stumped for a word, there are hints (one letter in the word) available to purchase. Or I just wait for the whole word reveal sent in a notification within about a week’s time. It’s fun and challenging! It also sharpens your mind and spelling skills. If you like word puzzles, give Letter Soup a try!.LynnMcAVersion: 14.2

Keeps my mind workingAnd I would be giving 5 stars if I wasn't kicked out of the game almost every time I decide I am willing to watch an ad for a free hint. 'Almost every time' are the operative words here...about once every 10 times the ad I have watched actually connects to the App Store ....otherwise the screen goes blank. And I have to go do something else. Try to fix this or get rid of the free hint box. Ads are annoying but being locked out of an enjoyable game is even more annoying..SueBee326Version: 5.7

Fun gameSometimes I only have five minutes to spare and I can solve these puzzles quickly. I am fairly new at this game so the levels may get more difficult as time goes on. (I hope.) Hey developers- ya know what bugs me about this game? The answers are not in alphabetical order. It seems alphabetical would be logical and an easy fix. Also is there a way to see how many hints I have acquired? Couldn’t the hint button have that number on it? It has been fun and easy so far with no glitches. Hooray!.MyComments123Version: 12.15

Tricky but funWord games always have their own slightly delicate rules. Most of the words are those you’ll recognize once brain fog clears and you see them. Others I am fairly sure you have never heard of . I have a good vocabulary but these are tough, not often but now and then. One of their favs is to spell the same word two ways. I just like finding words. There are lots of games on line that are truly unfair so that they might earn money. Money is fine, but these folks are fair..Market piggyVersion: 14.1.2

AdvertisementsI have been using this app for a very long time and have enjoyed the challenge. However, I am ready to move on to a similar app since you started flashing ads at the bottom of the screen. They are so close to the lower letters, it’s hard to avoid them. I find them very annoying and distracting. I know you need to make money on the app, but can’t you at least put a little more space between the letters and the stuff you have flashing?.Cal4305Version: 14.0

Cute and addictiveSuper enjoyable and cute word search game. Fellow App users, I encourage you to make at least one small purchase from the app. Just as we would pay for a candy bar at the store, here we are using a product that has people's salaries and company expenses behind it. It seems only fair that we pay for enjoying their product. Just my two cents..Imp44##Version: 14.1.2

Fun, but an issue.Fun and enjoyable game, but there is a serious power issue. When I play the game at night, I tend to fall asleep playing it. When I wake up in the morning, my phone is dead. After some testing, I found that the game doesn't let iOS go to sleep like other games do, if behaves more like a video player, and prevents the screen from shutting off. This is unacceptable! Please fix it, or I will be forced to delete it and find another app to play. Also, I'll let me friends know about this "problem", and suggest they follow suit..DanielD13Version: 5.5

Fun with stumping you!Just when you think this is super easy..thats when your stumped! Make sure you double check all your ideas first bc otherwise it costs you hints..Hints are a bit costly if you get stuck a bunch. I have noticed that i will try a word repeatedly and it doesn’t appear correct and then at end of choices..i use a hint only to find it was aword I previously had attempted so that’s a bummer..KnitDiva715Version: 6.3

Fun game but the referral for 25 hints doesn’t always workI’m hooked on the game but I’ve had two people download the game with the referral for 25 hints that didn’t ever come through for me or for them but two others that it did work for. It’s a little annoying since now they’ve downloaded it it’s not like we can just try again. Edited: developer remedied the issue promptly! Still enjoying my new addiction 😂.Drmgirl247Version: 6.2

FunAds are aggravating ,but are part of the deal with "free " games... what I wonder is... why do you give points? What are they used for? They don't seem to give you hints or am I missing something?........ since last asking a question.. I now have another observation... why keep showing that I can get a free hint, but not allowing that to happen. I WILL NOT spend $ to play games... . I watch your ads... it's part Of the system... but PKEASE stop showing I can get a free hint if they aren't " available". If they are no longer being given... goodbye.......Crane watcherVersion: 5.5

Super glitchyI really enjoy this game but the glitches are driving me crazy. Over and over again, after watching an ad in order to receive a free hint, the “x” in the corner freezes and I’m unable to click out of the ad. The only way to return to the game board is to close the app. However after reopening, the earned hint is gone. This has happened to me countless times. Also, what happened to the ability to tap on a word and see the definition? I loved that feature as oftentimes the words are obscure..AthenaA82Version: 12.8

Completely addicting!Letter Soup is challenging and enjoyable ...and I love it! I play it more than any game and have, in fact, deleted most other games I’ve played. I feel like it keeps my brain engaged - and that’s s good thing for older adults. I have to use a “hint” occasionally; but if you pay attention, you can purchase 300 hints for $2.99 - and that lasts a long time. I highly recommend this game to everyone!.CherlangVersion: 7.1

Super Game!It's as fast paced or as slow as you choose. I have been playing for a few months now. Addictive! It takes a bit to not be frustrated when you spell legit words that a particular puzzle may not be looking for. Still, it expands a bit of my vocabulary...important at any age. Also, the game has a good uptime: it fails sometimes, but rarely, and they have a quick recovery process. So far, they have not "lost" any of my previous input. Yay!.MiracleteamoVersion: 12.0

Which came first the Cookies or the Soup?In the title, I'm referring to Word Cookies & Letter Soup. Sure seems like somebody had an original idea & somebody else had an idea to use a like template. Amazing similarities. I like both games. This one I can tap to define & learn. (Why I like Boy Howdy word games) The ads here a a bit much, plus I don't like buying hints as another reviewer mentioned. (Rather watch a Short ad) This is still a bit buggy. Add that to the ads plus hint purchase & Word Cookies wins by a Star. Doesn’t mean I won't keep checking in to play & enjoy this one..Ididn'tjustfalloffthetruckVersion: 5.6

FunFun.Thee KnightVersion: 14.2

Princess FionaThe game is both fun and educational. 😊🎓.Princess Fiona18Version: 5.5

Awesome gameBut how about an update with another five hundred rounds?.Thisgamesucks288888Version: 14.2

Letter SoupSept 13/17 Great game but the free hint is not working..Lainey150Version: 5.5

Saving progressThis used to be a Great game but it doesn’t save progress. It also doesn’t advance to the next level.ShernunVersion: 14.2

No free hintsEnjoy the game but the free hints by watching the ads is not working. The ads freeze and you have to exit out without getting the free hint..Melancholy 2Version: 14.2

HintsCan’t get the free hints after watching the ads..Redginger46Version: 14.2

Letter soupI enjoy the game. However, sometimes when 8m asking for a hint, it plays the ad for another game but seems to get hung up and doesn’t finish to the end. Therefore, I have to shut down my device in order to continue AND I don’t get the benefit of the “hint”.HPFRUSTRATEDVersion: 14.2

Enjoyable gameThis is a truly enjoyable game, but the ad for the free hint keeps freezing and you never get the hint after watching the ad..BobbiOAzVersion: 14.2

Great gameThis is a great game to pass the time. I find so e ads hang and I have to close the app to get back to the game, which is the only reason for just 4 stars..Herb1017Version: 14.2

Great for the brainEnjoy the challenge.TrLeKnVersion: 14.2

Hint buttonFun game but the hint button is in the soup and I’m constantly using up hints by accidentally touching it. Can the developers put it someplace else or is this part of their strategy?.MilestoneeVersion: 14.2

AdsToo many ads. Before updating, only had to watch an ad to earn a hint. Now there’s an ad after solving every puzzle, some that are 45 sec or longer..Jen-Jen <3Version: 14.2

Great gameI enjoy the game however I find that a lot of words I don’t know. Example. Greek words. Word about animals. Bible words. Other than great game lots of fun and good hints.Redz911Version: 14.2

Fun for all agesGreat fun for young and old..M/14Version: 14.2

Great funStrangely addictive. Also the perfect antidote for bus rides, doctors’ waiting rooms, etc....Lens monkeyVersion: 14.2

Great to keep your mind sharp.Fun word searches..DruidPrinceVersion: 14.2

Letter Soup Word GameAddictive but my brain gets a good workout!.RockbouVersion: 14.1.3

FunVery relaxing.Funboy20Version: 14.2

RjmGreat word game..Rongreen2Version: 14.1.3

Really fun!Love this game.My refuge and strengthVersion: 14.0

Makes you thinkFun for anyone who enjoys word games.MsNibblerVersion: 14.1.2

I love letter soupAwesomely addictive!!!.LilrockandrollVersion: 14.0

Letter soupChallenging and addictive at the same time but not impossible.Sinsam66Version: 14.0

Letter SoupBest game ever. 👍.Corvette23Version: 14.0

Love itFun game. Builds vocabulary..Renalu600Version: 14.0

ReviewGreat game!!.LeterzVersion: 14.0

AmazingThe game is hard easy and fun I sometimes need help though..JujjhuubukVersion: 14.0

GfgggggyFun.GggghhjjkvfVersion: 14.0

Letter soupGood brain exercise...."4"Version: 12.15

Letter soupEnjoy it very much!.Hal BungayVersion: 12.15

Good gameLots of fun.174297Version: 12.15

Play dailyGood exercise for the brain!.PaintedtreasuresVersion: 12.15

Tesla ad won’t go awayThe game is great; however to receive your free hints after playing soup of the day you must watch a 30 second ad. Now there is a Tesla rant that never ends and you can’t delete it and collect your free hints. Very low budget. I’m not playing any more..SouperstatVersion: 12.15

Fun GameLots of fun, need more clues.Teddy South StreetVersion: 12.15

Fun game, kills battery.I really enjoy this game , but it heats up my phone so much and kills battery life really fast. Please fix that..RokkzstarVersion: 12.15

Sad I finished itPlayed this game for years! Loved the challenge of it! Was sad when I completed it!.YazpistachioVersion: 12.15

NiceIts good.Not a fair game in masteryVersion: 12.15

Bro, this is good for grammar!I got to know some words that I didn't know were words. Great concept.Four eightsVersion: 12.15

Great game!I enjoy relaxing and playing this word game!.Oggie3Version: 12.15

WORDSI love this game!!!.T-CammVersion: 12.15

Addictive!This game definitely challenges me. Love it!.KrispyEKrunchVersion: 12.15

ReviewGreat game,...nice and challenging,...thanks.ZardozapplebiterVersion: 12.15

Love this game!This game is a real challenge and one of the better word game out there..BogmugVersion: 12.15

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 14.2

Letter Soup Negative Reviews

Disappointed; Deleted ItThought I liked this app. I was a professional writer and editor for many years, so I find most word games too easy. This was pretty good once I was past the lower levels. It’s free to install and play, but you have to buy “hints,” which I did. I started to get annoyed when it didn’t recognize certain legitimate words and did recognize some slang that would probably be challenged in Scrabble. (Doesn’t recognize “lea,” which means “pasture,” for instance, but does recognize “bro.”) Then it really irked me by IMO tricking me into using up my hints. I struggled to figure out the last word in one game, was forced to use a bunch of hints, and it turned out to be the plural of a word it wouldn’t accept the singular of. 😡 I actually emailed the makers and accused them of “cheating” to stump you and make you buy more “hints.” No response. Also if you accidentally delete the app (I swear, my iPhone does it on its own), you’re back to the bottom level. I emailed them about that, too, and heard nothing. So I’ve deleted it. I’ll play card games or Jigsaw Puzzle..Austin Kately21Version: 6.2

Fun game but many technical problemsI liked this game. It’s fun. But occasionally you will need hints to compete a round and that’s where the problems are: 1. In order to get a free hint, you need to watch an ad. Some are 10 seconds, but others are more like 40 seconds. Advertisers must think longer is better but I frankly just resent it and resolve never to buy what’s offered. Seriously, play the game and you’ll see what I mean. 2. The game crashes frequently when you watch the ads. When it does (probably 1 out of 4 or 5 ads), you lose the free hint and have to watch another ad to get the hint. If I was cynical, I’d think this was intentional, but even giving them the benefit of doubt, it’s inept at best. With all the complaints, why can’t they solve this? Or do they prefer not to solve it? 3. Here’s the worst part. If you click through on one of the ads, you don’t get the free hint. That’s right, if you do exactly what the advertisers want you to do - click through to their website or App Store - you lose the free hint and have to watch another ad! They have actually “built in” a major disincentive to patronizing the advertised products! I recommend you don’t get this app until they fix these major problems..Jim Las VegasVersion: 6.3

Disappointing reset to level oneHave enjoyed Letter Soup for some time. However for the THIRD time the game has reset itself to level one. ?????? I can’t find anywhere on the game screens to explain this or for information on how to contact any type of support. The first time it reset, I was able to contact someone and it was corrected but they explained it had happened when I transferred to a new phone. Now again I had transferred the game to a new phone and I just started the game as if new. But now it unexpectedly just dropped the game back to level one and I don’t know why. I know I was a lot further up on the levels the last time I played, so I don’t think this is why. Can anyone explain this? Are we “limited” in how many levels we can play? If so, I guess I’m done with your game and will find another word game..Rikishi aVersion: 12.15

Getting on my nerves!I play games more than I want to admit. A friend starting playing Letter Soup and sent an invite to download as she was promised $3.99 for generating more players. I downloaded as per her text request. I played, not my favorite game but thought I would give it a try. She did not (nor I) receive the $3.99 credit. Worst of all, I getting texts all hours, in her name, notifying me of her progress! I turned notifications off completely but, unless I block her from sending a text message to me, I can’t get rid of these unwanted text messages from appearing on my phone. I deleted the game because of this and hope no one gets texts going out from my number. Not appreciated or wanted! Game is a way to gain access to your contacts and messaging..Dreaming2dayVersion: 7.2

Developer’s answer has nothing to do with my postI enjoyed this game. I got to Terminal Cafe, Level 5995 of Soup Czar, 190% complete. Then I was sent back to Level 1 of Terminal Cafe with no explanation. I have sent 3 requests to tech support asking why. I have yet to receive any answer other than the canned one that says they will get back to me but they never do. I have no desire to replay levels. Therefore I can’t recommend this game. If I’m at the end and no more levels are coming tell me so. Then I’ll delete the game and find a new one. At least have the courtesy to answer me and explain. Above is my review from Sunday which was finally published. The developer response listed below it in the App Store has NOTHING to do with my post. Thanks a bunch..SandykpVersion: 12.0

Nobody by this game it is awful and it steals your money !!!!I Tried to make this work but it couldn’t I lost $500 this game is a scam the owners of this game should seriously send me money because $500 because that’s a lot of money that I lost because of this game and then the price of what it had to pay to Play tried to make this work but it couldn’t I lost $500 this game is a scam the owners of this game should seriously send me money because $500 because that’s a lot of money that I lost because of this game and then the price of what it had to pay to buy it which I totally regret not having it at all This is a SCAM!!! Please don’t buy it at all don’t spend any money on it.Isabelle bettyVersion: 14.2

Customer service failedIt’s not that there’s never any fun in playing this game, or that it doesn’t challenge your brain in any way. Rather, what got me angry is the time I wasted trying to progress to an apparently non-existent level and their refusal to acknowledge that there is no next level. The apparently-last level involves 1000 time consuming games. There is no option to move on. The only option is to press Play...which returns you to level one. After being stuck playing the same 1000 games over and over again, I wrote them several times to either get help going to the next level or confirm that there is no next level — and they did not even have the courtesy to reply..EqualistVersion: 12.15

Painfully GenericAs an aspiring game designer, these kinds of games frustrate me. Y’know, the kind that’s juuuust polished enough to be appealing, but never tries to be anything more than popular, instead dedicating resources to marketing. While playing this, I get ads for a game that looks identical to this one, but cookie themed. Why would I play this over that one, or vice versa? Nothing sets them apart but the color of the background. Give the game a little personality, just because it’s a puzzle game doesn’t mean it has to be bland! Don’t get me wrong, this game is fine, but it’s painfully generic, and there are many more developers more passionate and creative who deserve your time..Vasco MetaslashVersion: 7.5

More Ads than gameIt seems like more ads than game time. I do not mind an occasional ad, but this is ridiculous now. There is an ad in between each board. The “free hint” is a daisy chain of multiple ads clustered together. When ads come up it tries to connect and stream content from third parties. If you have solid WiFi, these 30 second cluster ads take a minute to get through, with you manually manipulating the advancement from one to the other. It used to be a fun game. Now it is a bunch of commercials with occasional game time. Tell your advertisers I am deleting this app from my phone..GpugnaciousVersion: 7.3

Issues with free hintI’m lowering my review of this app to 2. I’ve been playing for a while now and there is no rhyme or reason to your advancement. I worked my way semi logically to a couple of different chefs then was a Barista 2 times in a row and now I’m a head waiter. Seems like the more levels you pass the worse job you get. Not that getting a promotion is all that exciting. I think there needs to be more incentive to keep playing. Mine is dwindling. One positive thing, the latest updates with the dictionary have been an improvement. Unfortunately, the game has become boring..NelsonPidgeonVersion: 6.1

ReviewToo many ads that cannot be removed from the screen. You have to log off to get rid of them..JHC$$Version: 14.2

LettersoupLetters are covered. Fix please.SharzalesVersion: 14.2

Weird I guess if u like word games??? I personally hate itIt’s fine I guess.JhhjjgfrsdghVersion: 14.1.2

Brutal !I had over 280 hints that I’d amassed as if yesterday on this stupid game and then when I went to play this morning I only had seven ! Incredibly frustrating to the point that I’m going to just finally delete this game for good . I’ve been playing it for over two years but after what happened this morning and having all of this hints just vanish , I’m done ! Don’t bother with this game unless you want to work toward something and get nothing in return !.TeaganTornadoVersion: 14.0

FrustratedThis used to be one of my favourites. It has made me go back to the first level twice now. Going back to 2 letter words is maddening. I rated it 2 stars simply because I used to like it a lot. Maybe you will have more luck..Relzzup wasgiJVersion: 14.0

Fix the ad barTwo things...after the latest update, the ad bar at the bottom overlaps the playing surface (and that is both distracting and highly annoying) AND your support links are broken so it is impossible to tell you about this. Your daily puzzle is one of my favourite things and now it is not fun at all so please fix this soon..HighSaffronVersion: 14.0

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