Pokémon GO Customer ServiceNiantic, Inc.

Pokémon GO Customer Service

NEW! Now you can battle other Pokémon GO trainers online! Try the GO Battle League today.

Join Trainers across the globe who are discovering Pokémon as they explore the world around them. Pokémon GO is the global gaming sensation that has been downloaded over 1 billion times and named “Best Mobile Game” by the Game Developers Choice Awards and “Best App of the Year” by TechCrunch.
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UNCOVER THE WORLD OF POKÉMON: Explore and discover Pokémon wherever you are!

CATCH more Pokémon to complete your Pokédex!

JOURNEY alongside your Buddy Pokémon to help make your Pokémon stronger and earn rewards!

COMPETE in epic Gym battles and...

TEAM UP with other Trainers to catch powerful Pokémon during Raid Battles!

It’s time to get moving—your real-life adventures await! Let’s GO!
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With the player’s permission, Adventure Sync uses the Health app to enable the player to earn walking distance when the app is closed.

Notes:
- This app is free-to-play and offers in-game purchases. It is optimized for smartphones, not tablets.
- It is recommended to play while connected to a network in order to obtain accurate location information.
- Compatibility is not guaranteed for devices without GPS capabilities or devices that are connected only to Wi-Fi networks.
- Compatibility information may be changed at any time.
- Information current as of July 11, 2019.
- Compatible with iPhone® 5s / SE / 6 / 6s / 6 Plus / 6s Plus / 7 / 7 Plus / 8 / 8 Plus / X devices with iOS Version 9 or later installed.
- Not compatible with 5th generation iPod Touch devices or iPhone 5c or earlier iPhone devices.
- Please visit PokemonGO.com for additional compatibility information.
- Compatibility is not guaranteed for all devices.
- Continued use of GPS running in the background can dramatically reduce battery life.

Pokémon GO App Comments & Reviews

Pokémon GO Positive Reviews

Best game everAlmost. I love the new trading and friend system, this has been one of my favorite games over the last couple years. But I think that you guys should add a chat system to organize raids better. It could be like a messaging system between friends only so that way there no trouble with stalking or anything negative like that but it would make it easier to organize raid parties without having to download a third party app like WhatsApp which requires you to let everyone know your phone number. Also it would be great to be able to buy great or ultra balls from the shop as well. I walked at a park near me for about 30 miles and caught every Pokémon that appeared. By the end of the walk I only received about 40 ultra balls and 50 great balls which sounds great until you consider that I walked for 9 hours. I received plenty of regular poke balls though(over 250 to be exact). One last note, I live in Miami and there are plenty of places to go play Pokémon go but sometimes I wish I could just walk around my area without having to travel to play. There’s plenty of things that could be pokestops near me but just aren’t. There are 2 churches on my corner that don’t have pokestops. Right across the street there is a building with a cool design that could be a pokestops but I refuse to download ingress just to request pokestops..Version: 1.79.2

AmazingThis app is an amazing app! It is an amazing way to kill time and a great app to get your exercise in! There are a couple things that I think could be better. I feel there should be a chat space! So you can talk to the people you are friends with to meet up and do raids or battle together. Instead of having to download an app which even then you need to at least know there phone number. I feel you should be able to get more than 50 coins a day. Or at least be able to get a bonus for every continuous day your Pokémon is at a gym. Saying that I know that the prices to buy stuff is set to match the amount of coins able to be received each day. So if needed I feel it would be ok to up the price on coins a little. For trading.... I feel you should be able to choose what your friend gets. Or at least be able to put something in there for them besides a sticker. This also adds onto the fact that we need a chat system between friends to be able to tell what each other needs and or is receiving. I know you have the notifications for what your friend has received but it would still be nice to be able to say “oh thanks for the poke balls dude” or something along the lines of that. Overall this game is amazing! And I get on it several times a day. But I am sure other people have been saying things along the lines of what I have said! I mean none of this is no rude way but I do feel that these things should either be changed or added into the game!.Version: 1.147.0

Best Pokémon game everI have been playing this game for over 2 years and I can tell you that this is the best Pokémon game you can get on your phone or mobile device. I know some people don’t agree with me and say the game glitches or lags but when you think of it every game do that and the fun you can have while playing this game out wigh its little glitches. If you do not agree with me look at every one who's rated this game 5 stars. I have told everyone I know about Pokémon go and they all say the same thing best game ever. If I can recommend somethings to the developers it would be to add more Giovanni/ team go rocket research task, put in the master ball and you can get it from achieving special research tasks, And the last thing is to fix the internet problem/ week connection you see I can be in my room with full bars and in a middle of a battle my game lags and say week connection and I end up losing idk if you can fix it but I wanted to mention that. The next and last thing is my brother found a way to cheat system if you put battery saver mode on and adventure sinc you can put you phone into a sock (big one) and shake it up and down and it will count it as steps and kilometers he uses this methods to hatch eggs and get buddy candy. I wanted to tell you this because I consider it cheating and want it fixed if you can do that..Version: 1.165.0

Hands down, best app available.I’ll shoot it to you straight. Don’t listen to the negative reviews. Contrary to “popular” belief, this game isn’t “paywalled” unless you have a fear of missing out on what other players spend 6+ hours achieving in a day. A very small portion of exclusive events are paywalled, like go fest/safari zone and that’s it. If you want items from the store, Drop in as many gyms as possible, it’s good for 350 coins per week if done right, and have reasonable expectations (and by that I mean shiny Pokémon. Shiny Pokémon in GO are given out at an insanely high rate compared to main series games) Competitive gameplay (Go battle league) having some glitching issues, doesn’t make it a bad game for those that choose not to play competitively, and even with the glitching, proper investments in Pokémon far outweigh any glitching that occurs, that and most players just expect to go 5/5 on every round played and anything less than that is a failure on Niantic’s part. Raids are very easy if you toss your IV expectations out the window and focus on high CP counters. Each Pokémon has given base stats, and IV doesn’t make or break most Pokémon when raiding, counters make or break your success. The game is completely add free, it’s free of actual currency, it’s fun, it’s addictive and it gets you outside. Just play it how YOU want to play it, and you’ll love it regardless..Version: 1.147.0

It is fun.It is indeed fun and has grown a lot since I first started about four years ago. I am also really glad they retracted with the sprite version of Pokémon. I would have quit. I am proud that those behind Pokémon Go are doing what they can to help people enjoy the app during the pandemic. Even more so, I commend them for standing up for the black people and all races. Being anything other than white dose not mean that they mean less. To me they mean so much more. Now on from that and back to Pokémon Go. I find myself pondering weather to keep with Pokémon go, or to let it go. Community days end when workers are getting off work or kids getting off school. That is extremely unfair. There should also be more Pokémon, Pokémon stops and gems for those in rural areas. Also, I purchased a remote raid pass for the event. When I hopped in to join, the people left so I hopped out only to find that I had completely lost my remote raid pass. This was also unfair as other raid passes do not vanish when you hop in and out when others leave. Another reason for me to consider leaving. It is very wrong for the raid to be used up like that especially when we have to pay for them. I surely will not buy another, event or not. Sure, coins, incubators, lucky eggs and so on are expected to disappear when used, but when other raid passes let you hop in and out, it is shameful to take the remote raid pass without having participated in any raid. That is all I have to say..Version: 1.143.0

Great Game BUT........This is a wonderful game, great to get people out and moving I definitely recommend it for people who live in populated areas and towns BUT if you live in the rural areas and the country sides of this country where service is spotty and where they placed most all the stops and gyms there is NO SERVICE then playing this game is almost worthless. As a player moving from the city to the country it almost leaves me no choice but to quit or almost forget about the game, sad because I’m a paying player. I read how Niantic was working hard at trying to come up with a resolution for RURAL players but every update and addition to the game benefits populated players. Even trying to contact help support and Niantic is a waste of time, all you will get is a return email where someone will just copy and paste the same answers over and over again, if you cared to do something about this critical issue then maybe taking a moment and conversing with the rural players may help. I hate to have to leave this game but Niantic does not seem to care if they lose their rural players and that is so sad as if you maybe took the time to work with rural players the issue could be resolved, I say to the populated players get out and have an awesome time playing this game and don’t complain about adding a couple bucks to the game it is a lot cheaper then a night out to the movies and a lot more fun with the family! Signed The forgotten rural players!.Version: 1.79.2

Good game but many fixes.OK so first of all I would like to say is a great game plus there’s many problems with it. My first problem is that you have to pay for everything in the shop instead of earning points but I have played for about three months now and I haven’t a single coin and it is really annoying to have to pay money to be able to get more poke balls and revives. Another problem is that a lot of times when I go to a PokéStop and spin it, it won’t let me collect anything, and will tell me to please try again later even though I already tried but it didn’t give me anything. One of my last two problems is that I hate how you run out of poke balls so quickly because then the only way to get more is to buy with money, or go to a poke stop for only 3 poke balls, which gets really annoying at times. One of my last problems with this game is, I don’t like having battles that all you can do is tap the screen I wish it was like that you could actually choose your move I could use and you can dodge other moves like a real Pokémon battle and I think that would improve the game much better. Just being able to tap the screen taking in every single shot is really annoying. Also the blocks don’t really seem very Pokémon, since in actual Pokémon battles you don’t really have a big screen in front of you blocking so I think it would be better if you guys let us be able to dodge instead of blocking..Version: 1.161.1

I love this game, can we make it even better?This has been a great game since the beginning! Never before have we had a game that encouraged people to get out and meet people in the real world with the same love for Pokémon. The best part is Niantic really does care about their players and listens to the feedback given from their loyal players. The new changes have been great keeping older players such as myself actively playing yet I’ve felt like since the beginning there has been a key element that has been missing. In the original Game Boy games when you tried to catch a Pokémon you had to fight it with one of your own Pokémon and each Pokémon had up to 3 or 4 attacks that you could pick from. Less tapping the screen continuously and more strategizing your next move. I was reading the reviews and I agree that there needs to be a chat with your friend group so you can coordinate raids rather than using facebook chat groups. I honestly don’t struggle with poke balls but more with potions since I battle a lot I am always healing my Pokémon and always have a huge amount of Pokémon I can’t revive due to the low amounts of potions that are more frequently getting distributed as gifts from raids or friends. Also can we make dodging work in battles? It’s an underutilized addition that doesn’t appear to help with battling..Version: 1.157.2

This game has come very farI’ve been playing this game since week 1. There was a month of 2 when I had it deleted because I wasn’t playing it, but when gen 3 was added I came right back. I’ve spent a good hundred dollars on this game, and I really only have 1 complaint in the dinosaur of video game perfection. I just wish Mega Evolution was better. Anyway, the way they have adapted into making play from hone easier is really nice, so people don’t risk getting sick. If you look back at the beginning of the game, you can really tell it’s growth. Research, buddies, friends, trainer battles, Team Rocket, shinies, and even legendaries weren’t even in the game at launch, and now we (almost) have 5 ENTIRE GENERATIONS with a read of gen 6. Research has been a really fun time killer when I’m bored, and the fact that Pokémon constantly spawn make it even nicer and a continuous adventure. Looking back, I feel so dumb taking a break from the game, even if it was only for 2 months. Anyone could get a blast out of it, and it’s a great way to drop a couple of pounds even if you’re only going out once a day! A lot of people got it at the start and quit a few weeks/months. If your one of those people, definitely check this game out again! This game has come so far, and I can’t wait to see how much it grows in the future!.Version: 1.151.3

Not gonna lieI’m not even going to lie, I’m 27 and absolutely love this game. I grew up with Pokémon and this is by far the best Pokémon game. I stopped playing for a year or so because I reached the top level and got bored with it; about 6 months ago my husband convinced me to redownload it because of the numerous new features and two more generations of Pokémon that had been added to the game. Unfortunately as of lately I’ve been having nothing but problems with getting it to load. This is now the third time in a week that I’ve had to uninstall and reinstall the game and unfortunately this time it doesn’t appear to even be reinstalling. And yes the app and phone software are all up to date and everything like that. On top of that, on my other phone, if/when the game loads it no longer loads all of the way. It’s genuinely one of the most frustrating things I’ve been dealing with because playing this game keeps me out of trouble and out of my own head. It’s definitely become my biggest hobby and biggest outlet, so when I’m stressed out to the max and it doesn’t want to load - which seems to be every single time I’m excessively stressed lately- it just makes everything worse. I was praying that these last batch of updates they did would have fixed that but I haven’t even been able to get the game to load since it updated! That is literally the only downside to it and unfortunately it’s a major one..Version: 1.85.5

Fun game, needs to be polishedLove the game. With the newer updates there’s a lot more to do in a more organized way. Most of the objectives of the game work flawlessly. The inner economy of items and Pokémon’s creates a wonderful system that makes you want to come back and play more. But, there are a lot of issues to still work out. One of which is the coins and gyms system. Right now, you can only get 50 coins per day. And a pokemon earns a single coin per 10 minutes in a gym. You would reach the max limit for coins in about 8 hours. This creates an issue, in which, if you have 4 pokemon in different gyms that have been in there for all over a day. Well over the limit. Meaning you could make 200 coins total, if they get defeated on different days. However, if they are all defeated on a single day then you only receive 50 coins for all 4, missing out on the 150. Currently, there is no work around this issue. You can’t recall your pokemon early, and if one gets stuck in a gym you are sitting there praying for it to be beaten. Another issue is with the combat leagues. When I first started the game with my most powerful pokemon at about 1000cp to try out the feature, the opponents were vastly unbalanced. I had to fight a 3000cp mewtwo on my 4th or so fight. It just seems that some of the features weren’t given enough time as opposed to other features of the game, and that lackluster approach clearly shows..Version: 1.137.3

Actually a really good gameSee, I started on July 17, 2016 and I’m still playing it. The pvp battles that were added in are an easy way to gat rare items and cool pokemon. There are also five generations of Pokémon in game so there is a lot of variety with Pokémon. The updates during corona make it easier to play without going outside so that makes it a lot more enjoyable to play. And I’m not sure if this helps but the 3D models make good drawing references for me. I’m a long time Pokémon fan and have been playing since 2001. I really don’t understand the critical reviews. I think that this game is simple to understand and good for all ages. You can also get motivated to exercise with this app. The game has good graphics too. My only complaint is that many people are hacking the game. I think that a game that is still receiving updates in 2020 should be harder to hack into. Also there may be daily gift boxes that give you pokeballs but some of us don’t have many Pokestops around their homes so we don’t have much accessibility to pokeballs. Even so, it’s a good overall pokemon game and I would recommend it to many. Thank you for taking your time to read my review by the way. 4 stars for me! But please stop asking for Pokémon that haven’t been added in yet to be added in. Gen 6 along with greninja will be added Later. Thank you again..Version: 1.145.2

Frustrating Customer ServiceCurrently customer service does not provide adequate support. During and shortly after go-fest, I was invited to multiple mobile raids but got flat kicked out after all my Pokémon fainted. I couldn’t get back in. If the timer hadn’t expired and I was able to get back in, it burned a second pass. This glitch cost me at least 6 mobile raid passes which I had purchased with money (not coins from raiding.) I bought more because I wanted to have fun with my friends and not let it ruin my time. Later when I contacted customer service I got reimbursed for 1 pass. One. That’s it. They blamed it on a “visual glitch” saying the pass was still there, but it wasn’t. My inventory never got reset, the passes just disappeared. Even after closing and logging out. They know the system is buggy and people are getting gypped out of things they purchased but don’t seem to care. Everyone I play with experienced the same issues and only half of us have received any sort of refund. Also: (yea I know it’s petty) character customization. There’s lacking color variants for even the basic items, you can’t choose between long or short hair. Every male/female looks the same but with a different skin tone. We’re 4 years into this game and you can have blue, yellow, green, white, purple or 3 different shades of brown hair ... but no RED. (Give me my stupid red hair!!!).Version: 1.149.0

Similar to real gameI started playing July 2016 but due to all the glitches and lack of Pokémon I stopped playing for a few years. The reason I started up again was because a friend recommended to try it. Now gifts can be exchanged, the Pokémon generations are mostly caught up, and there are a lot more stops and gyms to interact with. My main issue with this game is the lack of interaction with other players. I would like to be able to battle with nearby trainers like the real Pokémon game allows. Also during gym battles, there should be an option to switch Pokémon in between defeats. Those are the rules in a real Pokémon battle and this should be applied to this game. Pokémon should also gain experience after battles to help build them up. I understand the candy concept but those should be bonus experience/cp. I have lost a few great catches due to the glitches/network errors which is very frustrating! Other than that I enjoy catching Pokémon and spinning stops on my walk up to work through the downtown area. It’s a nice way to see the town. EDIT I forgot to mention: I’m not sure why but when I’m on the bus or in any vehicle as a passenger I should be able to spin stops for rewards not “try again later”. It doesn’t make sense to allow me the option to catch Pokémon but I can’t get stops or gain steps with my eggs or buddy..Version: 1.91.2

Pokémon go is OKI like Pokémon GO it’s very simple now very hard to use and it takes you out of all of the house and help his people to walk about and explore but the one thing I have problems with is that when I logged on for the first time I was at level one and then also I had a glitch and also I became level six on the red team even though I never chose that team the problem with this Pokémon go is that the team that develop the And the support system there is terrible because when I tell him about my issue they won’t even respond to my problem I was trying to tell him that I did not pick my team and they were saying that we can’t do anything about it once you pick your team there’s nothing that you can do I also try to reset my account with my new email and I didn’t do any good like I had really had issue with the login is your for Pokémon go and the support staff on that game was terrible they need to learn to have some Consideration about their customers if there’s a problem they should take the time and look into issues instead of just sitting on the automated discussions about what we need to know stuff like that the support system was really terrible in my case I mean the game is fine not gonna lie but the support system is terrible though tech-support for their game is terrible I even went to the website and didn’t do anything about it.Version: 1.99.2

Great, but still missing some stuffI played this game on and off since it first came out in 2016. And while I think it’s a solid game, it’s still missing out on some things. There’s still really poor rural and suburban representation in Pokémon go, especially in regards to raids and pokestops. I understand if raids have to take place in towns, but it wouldn’t hurt to have at least some amount of pokestops near communities. I live near a local park and there are zero pokestops there. I understand that there’s an option to create pokestops indirectly through another Niantic game, Ingress, but from my experience that game isn’t properly optimized for newer iPhones, and the base-building system is clunky and tedious. It would make more sense for Pokémon GO players to create new pokestops in gardens and parks, so that they can more easily play the game away from the city or towns. Another minor complaint is the sound. What was the deal with the sudden degrade in sound quality? Was that for saving battery life? Another good thing to add would be to battle other players’ Pokémon directly, instead of going to a raid or a gym and battling their Pokémon there. Niantic still needs to realize that not all of their player base is willing to drive 10 miles to go catch and see Pokémon. If these issues would be fixed this game would be 5 stars..Version: 1.75.1

Innovative and AdaptivePokémon has been a staple of my childhood; so needless to say, I had very high hopes when Niantic brought Pokémon Go to us. At the start of its conception the game has been captivating and engaging in a whole new way with today’s technology. Though lacking aspects from the original game such as battling others or fighting a great evil like Team Rocket, Niantic has continuously evolved the app, actively listening to its fan base to make a Pokémon game that resembles the original more and more closely. Admittedly I was only slightly disappointed by how limited the game was first starting out, so I dropped it for a year. When I started playing it again with friends later, I was shocked and impressed by how far the game has come in its innovations and adaptivity, bringing 1 on 1 battles to the table in a variety of league settings, constantly sending out news letters to its players in order to stay up to date with Pokémon events happening from week to week, creating Raid Hours and Community Days, allowing invites to Raids, battling Team Rocket, and so much more! If you thought the game was lacking from the start, I strongly encourage you to pick it up again and see what it has become today. I look forward to Niantic’s journey for this game with great anticipation.Version: 1.149.0

Why the challengesThe games good I’ve had it ever since it came out it has amazing updates and features like the buddy and egg hatching mechanic but one thing I hate are the challenges. The problem with the challenges (I’m talking about the special ones not the ones that you get from pokestops) are that they don’t count unless you had the challenge. If you don’t understand I’ll explain, for the new challenge or Meltan go challenges there’s one specific challenge that took me a year to finally do, it was to catch a ditto which I had done an hour before I got the challenge.i had caught a ditto an hour prior of getting the catch a ditto challenge and the problem is it didn’t count towards the challenge, but not only that I had evolved a magikarp three weeks ago and I just got the challenge evolve a magikarp challenge I don’t want to wait another year to just get another stage of a challenge that I will inevitably will have to do that will take me another year to do I just want to play the game and earn the challenges that I did too early without knowing it was too early. I hope this is seen so at least I have some sort of reasoning for this and if this is seen by a developer thanks this game is really nice and I cannot wait to see what else this game holds in the future..Version: 1.125.2

New update is great but it might as well have totally killed the go plus deviceUpdate with the newest version. Really annoying bug I’m hoping it’s a bug at least. Every time you transfer or rename a Pokémon it always jumps back to the top of the list instead of staying where you were. Very annoying and time wasting change having to scroll all the time. I really like the changes in the new update. The weather pattern thing is great. The button push charge move in gym battles is a huge improvement. The spawn rates have improved. Overall a really great update. However, it has basically killed any usefulness the go plus device had. The catch rate wasn’t great before, but at least it was acceptable for what it was. That definitely changed with the update. With the weather feature causing affected Pokémon to be higher cp the plus is even worse. You just can’t catch an almost maxed out anything with a regular ball. I would suggest what I think would be a fairly easy fix. Maybe have the game automatically start a catch attempt with a suggested ball instead of a regular one every time. Ie... if it pops up and I see the circle yellow I switch to a great ball. Red goes to ultra balls. Have the game/go plus be smart enough to do the same thing. I have huge stockpiles of great and ultra balls so I’d rather the plus use those to improve the catch rate..Version: 1.57.5

AWESOME!First off, it’s a GREAT game!! You have so much to do! You have tasks/challenges and you get rewards from them like, poké balls(to catch Pokémon and some are regulars poké balls and some are Great balls and others are Ultra balls), potions to heal your Pokémon after a battle and more cool stuff! My favorite is the Pokémon reward where a Pokémon will appear and it’s usually good that you can catch! You can also Battle your friends and Team Rocket which if you win the battle of Team Rocket you can get one of their Pokémon and it will be a shadow! (Only if you catch it) it also has purple fire/fog around the Pokémon from team Rocket. I love how there is so much to do! Create tags, have a buddy (Mine is Squirtle ofc) and when they walk with you they can collect candy and when you collect enough candy for one Pokémon you can evolve it and make it better! You can also customize your avatar. Every day you could send a gift to your friends (You get them from Poké stops) (don’t worry they can send them too!), and you could also trade your friends and battle them! One thing I dislike (It’s not bad it’s fine) is when the weather is wrong even tho they could be using predictions from weather apps (which aren’t always right) but otherwise it’s…. THE BEST GAME IN THE WORLD!!! (Get it!).Version: 1.179.0

Addicting game, I just got a request.I love the game so much. I got it a while back, but due to losing my account information I couldn’t retrieve anything from it. But it was okay, because I was still a sort of low level. I love that you can customize your character creation and walk around the map finding locations of places and poke. I just ask that there are more available options in customization. I kinda want more hairstyle options. I feel like having a unique character sets a more attractive mood in the Pokémon world. In the anime/cartoon, characters were distinguished by their hair shapes, eyes shapes, and what they wore...Oh and their colors! If the developer doesn’t have time for that, maybe finding a way for a creator mode where those who sign up for it can create hairstyles(or other mod creations) for other players across the world. You can even have the creator mode set up where they pay for that kind of vip section, it may boost your product, who knows. Whatever you do and however you find, I really just want a different hairstyle 😓. That’s it for now! I recommend this game to everyone! It is fun and addicting! Also helps your motivation for walking outside more and exploring the world..Version: 1.127.0

Love it, but needs improvementTo start this off, I want to let you know that this is a great game. Even though it was the craze a year or two back, I’ve just started playing a week ago and love it! There’s only a couple things that I would like that might get other players back into it. First off, changing that battle system is a must. Players do not like the mad tapping and sliding you do when you battle a gym. Maybe switching it to the usual battle style will keep players happy. Secondly, I think adding battling and trading with other players will make it more enjoyable. I personally, don’t have the money to fly to another region and catch a Pokémon that is region specific. If we had trading, you could trade with someone elsewhere that might have the Pokémon. Also, the battling will keep players engaged to the point where they will try and beat their friends by catching more powerful Pokémon. Last but not least, I think you should add NPCs to the game. With the battle mechanics you could add trainers to battle against and earn rewards for winning! That would give players enough enthusiasm to go and battle trainers. Adding the evil organizations like Team Rocket could also add some spice to the game. That’s all I have, and thank you for reading!.Version: 1.71.1

Not a game for AgoraphobicsSo when I first played this game I used to love in bumfuq nowhere land where the closest gym was 30 minutes away, gathering coins was a distant dream at that point which is why I tried to cheat and use programs to make it so my character could actually go places for once but then that account got banned. 😔 I can understand why but how tf else was I suppose to progress!!? Anyways, even after moving closer to stops and gyms, though I live like maybe 10 minutes away from a gym walking distance it doesn’t matter because of my anxiety and agoraphobia so either way I’m screwed here. XD Not to mention being in the middle of a virus pandemic has made it EVEN HARDER to even TRY and go to gyms or stops out of fear of killing ppl by spreading said virus... and NOW I got riots to worry about... idk if you know this Niantic but the world isn’t always a nice place especially now and playing this game would be loads more fun if we could actually move our characters manually without actually having to leave our house and our characters could even travel the world that way which would be cool. (Or even have 2 modes so ppl can still walk around if they wanted, idk just an idea) Please fix this game so that EVERYONE can enjoy this game because as it is right now some people have a disadvantage and it’s just not fair to those people :T.Version: 1.143.1

Good, but needs major improvementsI have been playing Pokémon Go on and off since it came out, and it’s undoubtedly improved since then, evolving into a mostly enjoyable experience, and Niantic has adapted to the restrictions of COVID-19 pretty well. However, there are some things that desperately need fixing. The first one is raids: when a raid boss is defeated, the timer keeps running out for several seconds until the boss shrinks down and you can capture it. The timer should stop immediately once the boss’s health reaches zero. The second is Go Battle League: connectivity issues really ruin a lot of battles. I don’t want to win a battle because my opponent can’t fight back, and I don’t want to lose a battle because I’m taking damage and am unable to deal any back. There have been several instances where I will attempt to use a charge move, and despite no shields being used, it won’t do any damage to my opponent. And vice versa, I will use a shield, but I will still take full damage from my opponent’s charge move. If there is a connectivity issue, it should affect both players equally (read: neither should be able to do anything until it improves). It really ruins the excitement of GBL to experience something like that when there’s nothing you can do, and you still lose rank points for it. Please Niantic, fix these issues..Version: 1.139.2

Not pleased currentlyI’ve been playing Pokémon go since it first came out. There have probably only been 2 game apps I’ve ever used for this long. There are two things I’m currently unhappy about. How difficult it is for rural players to get some action. It is at least 5 miles to the closest pokestop—-there’s no way of walking that far, which I thought was the main idea of PG (getting people more active). There is NO Pokemon spawning near my home. I can walk from one end of my road to the other end and there are 2 spots where they spawn. 2 lousy spots. Once I catch what’s there, it takes a while for a new one to spawn so what am I supposed to do? Turn around and walk the miles again for 2 more Pokemon? And the raid battles. There is no way on earth that a small town will ever get 17-20 people together to catch a legendary out here. It’s impossible even with social media. My second complaint is the lack of revives! I understand that you want to make money on the game but come on! Pokémon go is one of the few games I have spent money on. I have mainly bought lucky eggs and incubators. No way am I gonna sink money into revives. I guess when all my Pokémon faint I will just quit the game. It wouldn’t be as bad if there was a way to earn coins in the game. I used to earn a few coins by defending gyms but you hardly earn any coins currently..Version: 1.61.1

Needs a changeHi so it whoever’s reading this please read it carefully . Number one , so you know about Pokémon candy? And you know about Pokémon trades ? Well it would be great if you could trade any amount of candy as you want. Number two , so you know about Pokémon raid battles? Well it is really hard to catch legendary and mythical Pokémon even my most strongest Pokémon that is to strong for the ultra league can’t even beat a legendary Pokémon . Number three , it would be great if you could add new mega evolved Pokémon like mega Glalie . And you can mega evolve other Pokémon in all like the Nintendo games. Number four, it would be great if you could add Pokémon from all the other generations and Alolan and Galarian Pokémon like Popplio, Rowlet , Litten , Scorbunny , Grookey and Sobble and Sylveon and Dedenne . Number five , so you know about ultra beasts right?? Well it would be great if you could add Pokémon like Nihilego , Poiple and Pheramosa and all the Island gaurdiands like Tapu KoKo , Tapu LeLe , Tapu BuLu and Tapu FiNi. Number six , it would be great if you could give a chance for everyone to catch three of the same Pokémon everyday Because I really wanna get Espeon then Sylveon so more of every Pokémon . Number seven , the Pokémon Ditto is a hard one to catch so add more Dittos. Thank you 🙏🏾 for reading 📖 this and I would Appreciate if you’d use these changes.Version: 1.171.1

Please make it work better with iPad!!!I absolutely LOVE this game, but the performance on my iPad Air 2 is pretty crappy at times. Like all day today it’s been giving me GPS errors, and it’s also been telling me to ‘try again later’ when I’m doing poké stops even though I’m not driving and I’m close enough. I have to try them like 10 times before they finally work. There’s also a glitch where sometimes when I try to place a Pokémon in a gym it tells me ‘this gym has no room for additional Pokémon’, even though there’s only one or two in there. And last but definitely not least, I just got into a legendary Pokémon raid (which I was very excited for by the way, and used a remote raid pass but when I went to go into the gym it told me I was too far and kicked me out. That was my last remote raid pass. Why did I get kicked out when it was a remote pass? Now I have none left. These issues are very very frustrating. I spend good hard earned money to buy things on this app, and when I use it on my iPad it does not function properly. It does a lot of other stuff too that I can’t think of at the moment that does not happen on the same account on my iPhone. I think you guys need to do some fine-tuning so that it works better with iPads. I would definitely give it 5 stars if these issues were fixed. Thanks for your time!.Version: 1.159.2

The game has really grownI remember when the game came out 2 years ago. It was rough around the edges at best. It was the first of its kind and was revolutionary but crashed often, servers struggled, and to path to being the best wasn’t strait forward. The game was good at keeping you active but that was about it at the start. I remember a year ago it started getting better in terms of crashing, but still the encounter rate of certain Pokémon made it seem like they actually weren’t in the game. All you could find were pidgeys and rattatas. When the legendary raids came out a spark of life struck the game but there was still a lot of room for improvement. Now it’s September 2018 and the game has grown so much. There are a lot more Pokémon, and I encounter rare ones periodically rather than never. I enjoyed the Chikorita community day earlier today as well. A crowded university with hundreds of people all doing the same thing was really fun! I crashed a few times but overall the game is a lot sturdier than it used to be, at least on the iPhone. I feel like Niantic is actually taking our worries into consideration to a certain extent. I hope the game continues to go in the right direction. With all said and done I consider the current Pokémon go 5/5..Version: 1.89.2

Great Fun!!!First let me say that I’m 53 years old, so I’m most likely not the average player of this game. I first became interested in the world of Pokémon back in 1998, when my older children discovered the TV show. Because of their heavy interest in all things Pokémon I took interest as well, trying to be a good dad. I invested HEAVILY in the card game, took the kids to weekend tournament each week, even became our local gym leader (because I was one of the rare adults who knew Pokémon as well as the children). Now we flash forward almost 20 years later an I’ve re-entered the world of Pokémon through Pokémon Go! The game is so well laid out, with quick and easy to learn game aspects, even for a newby to Pokémon. The best part of the game is that it’s design encourages the players to get out and move around. To walk and explore your town or city. Since every park, mall, restaurant, or store may be a hotspot for a new breed of Pokémon you’ve yet to catch. I’ve even been able to get my wife playing the game. Which says a lot since she almost totally avoided stuff back when our older children were heavily into the Pokémon world. This game is by far one of the best, most fun and addictive games I’ve ever played. Once you start you’ve “GOTTA CATCH EM ALL”!!!.Version: 1.49.3

Good, but limited nowThis game is great. It is fun and does get you out, but some changes have occurred which have really made the game less fun. First, there is really no way to get coins, which allow you to play, without buying them (you can get some things you need within the game but it cripples your ability to play much). So now you have to pay to play more than just the minimum. Next, there is no longer any incentive to fight to capture a gym or to hold one. You can get 50 coins per day by holding a gym - but there isn’t anything you can buy for 50 coins in the game. For instance, an incubator, which lets you hatch an egg, costs 150 coins. And that’s it. You don’t get any points or experience beyond just practice fighting and you Pokémon’s are stuck in the gym until someone takes it over - which there isn’t much incentive to do. I’ve had Pokémons sit there for days waiting for someone to take the gym. I’ve noticed players now no longer support their pm’s in the gym if they are under attack and some players put in very week pm’s so they don’t have to waste resources to revive. As more players figure this out, fighting for and holding gyms will become a thing of the past. And people without money to spare will find the game frustrating and limited. So sad, because it really was a great, community game once..Version: 1.91.2

Great Concept, But It Could Use PolishSo, Pokemon games are about getting Pokemon and pitting those Pokemon against other Pokemon, right? Well this game is just that, but without the second part. Sure, catching Pokémon in the real world with AR is genius, but it gets old after a while. And the only way to battle other Pokemon is going to gyms. Now, what’s smart about the gyms is that you need to be a certain level to enter certain gyms, which encourages you to level up more by, again, getting Pokemon. Now, what I mean by the battling part of the game not being there is this: it sort of feels like an afterthought. If your Pokemon faint in battle, you’re in for some SERIOUS grinding. First, you have to get potions from pokestops so you can use them to heal your Pokemon. But oh no! If your Pokemon aren’t leveled up enough, you can’t heal them! Wanna level them up? Sorry! Nope! YOU have to be a certain level in order to level up your Pokemon, AND THEN you can heal them. This is literally the most ridiculous thing I’ve ever experienced in a video game. Granted, gym battles are optional, but if the option is available, don’t make it so freaking tedious!! Although, I have hope that you will fix these problems, because this game used to have SEVERE internet issues, and you fixed that. So please, listen to my complaints and fix the grinding issues!!.Version: 1.57.5

A great game for any Pokémon fan! So long that you live in a populated area and have friends...I’ve been a huge fan of Pokémon for over a decade now and Pokémon GO was like a dream come true for me. It’s so much fun to just get outside into the wilderness and search for Pokémon! However, there’s a few issues, and not particularly the technical kind. I live in a somewhat urban area and it’s near impossible to find Pokémon. Sure a weedle or pigey may appear from time to time but that’s it. Unless you have an insense, it’s hopeless. This issue defeats the whole purpose of “go out in the wild to find Pokémon” when the ACTUAL wild is barren of them. Getting items and resources also becomes a problem because guess what? There’s no poke-stops when you live in the middle of nowhere. The next issue comes with raids. When you reach a certain level, you’re able to fight powerful Pokémon and occasionally legendaries! But the whole idea is that you need a group to do it. So if you don’t have at least 4 other people to take time out of their day to join you, you’re soft-locked into being without the ability to take on stronger Pokémon. Maybe I’m just being too harsh, again I LOVE this game. I’m hoping that with maybe the Alola or Galar update, they’ll make more wilderness filled areas have more Pokémon..Version: 1.165.0

Great, but needs improvementI love this game and wish I could do everything in it but I don’t live close to any gyms so raids are almost impossible for me to do. I have been playing since the beginning but do not have a single legendary because of this. I know that they are sometimes in breakthrough boxes, but rarely. I just wish that I could get a legendary Pokémon. And when I said I’ve played since the beginning I have but under a different account. Also I have some issues with the special research because I evolved a grimer and literally 3 minutes later I got a quest to evolve a grimer and it really ticks me off that it is making me use up the candies to evolve another one instead of powering up my near perfect IV muk. Also the game crashes whenever I try to trade or do anything online. Idk If anyone else has this issue but I would greatly appreciate it if it would be fixed. That’s pretty much all of my complaints with this game. Other than this it is perfect. I love how you can actually be a trainer though I wish using AR wouldn’t crash on me so I could feel more immersed in the world. Also I would love to see some changes to the map. It has looked the same for ages and a fresh new look would be nice. Maybe implement a skin system so that you can change it. :).Version: 1.155.0

Best game ever but it needs some workPeople say that this game takes forever to load but it doesn’t. They say that Pokémon hardly show up anywhere but that’s not true they have been popping up all over the place. I can hardly go one minute without a Pokémon showing up on my screen. So those people need to shut their mouth unless they know what they are talking about. This game even makes lazy kids who sit on the couch and play video games all day get up and go outside. It helps people get exercise and many people have said that this game has helped change their lives and those of many others. Pokémon is a great game and anyone who thinks otherwise can go cry to their mommies about it. That being said, this app does need a little help. For instance pikachu is very rare in fact maybe a little too rare. I have heard many people complain about not even seeing a pikachu at all ,me being one of those people. Also there isn’t much to do on the game in rural areas and it would be nice if you could just do something with the game to make it easier on those living in rural areas. Also you need to make it easier for people to earn gold coins. Because most of us have been playing this game for years and still have not gotten any gold coins..Version: 1.123.0

Love and hate it.I have been playing this game since day one. For the most part I love it! Gets me out of the house, meet new people, feel accomplished, and keep trying for something better. You get coins from dropping off pokemon at gyms. You can get 50 coins in a day. So spending money really isn’t required. Of course if you want more raid passes, cool gear, and more you can spend money. Now to the negative. There is some tasks that you fly through and some that take TO LONG! Catching a ditto is part of the task. I catch everything it tells me to and nothing. The odds are to low. Team Rocket needs major improvement. It’s not worth it to me to do team rocket. You get a chance to encounter a Zubat plus it’s evolves, Rattata plus evolves, baulbasaur one evolve, charmander no evolves, squirtle no evolves, and Dratini no evolves. Needs more variety. Another special event is a chance to catch a shiny koffing or ekans. I have caught more then 150 each and no shinys. One of my friends have one. The new rating system is awesome but Pokémon that you caught so long ago and probably not gonna get again are 1 or 2 star of a three star rating with high or low attack, defense, and hp. I don’t know how much space I have so I better stop. Game has highs and lows. Still enjoy playing. Just needs work..Version: 1.117.0

Truly AmazingThis Game Is The Best Pokémon Game, I’ve Liked Pokémon For My a entire Life Every Since I Heard About It. I Was SO EXCITED When I Heard Sylveon Was Gonna Be A Thing, But Sadly It Never Came Into The Game 😢Also, The Thing About Eeveeloutions Is, Their Rare. A Little Bit TOO Rare. Eevee Is Way Too Hard To Get For Me And My Siblings 😢It’s Been Like 3 Months And Not 1 Eevee. Eevees Are Common, Right? But Why Aren’t They In Pokémon Go? It Just Dosen’t Make Sense! My Goal Is To Get Every Eeveeloution In The Game And Atleast Try To Get Sylveon, But I Can’t Now! Eevees Are So Darn Rare! I Always See Famous People With Like 50 Eevees Because They Put On Incenses, Lure Models, Spin Pokéstops Etc. But People Who Are Stuck Inside Because Of COVID, They’re Mum Or Dad Won’t Drive Them Around For Gyms And Stuff, Etc. (My Dad Only Does That When We Go Somewhere Which Is Almost Never) Also, Where I Live Only Has One Pokéstop, And Its Like A Yard Away! Not Even When I Use Incenses I Don’t Get An Eevee. Ok This Is A Complaint About Eevees But Really, They Are So Hard To Get 😞. Anyways, I’ve Loved This Game For A While, And I Don’t Think I Can Quit. I’m Waiting For The Eevee Community Day In August And I’m SO EXCITED!! I Might Get A Shiny If I’m Lucky. Anyways I Think Pokémon Is An Amazing Game And Yea. (Please Let This Go Through It Never Does).Version: 1.171.0

My Favorite Game...By FarI haven’t written a review for Pokemon Go yet, and I think it is about time. I have been playing since the day the game was officially launched and have loved it. I love the creativity, and all of the little details like team rocket taking over. The ability to play with my pokemon in the Let’s go Pikachu game on Nintendo Switch. I love how some community days I didn’t really catch everything I wanted to, but then the next time I catch twice as much, almost like it is making up for the last time. I love how the game is fair, you do not get everything all the time, but it is made up in other ways. One community day I remember it being awful, but part of the reason was I was in a bad location, so I didn’t get to evolve my Squirtle I think it was, but the next day I caught a Snorlax, it was just hanging out at my house. I love the incorporation of exercise and the idea of getting up and going to catch pokemon like a real trainer would. This game has meant so much to me, and I want to say that all of you at the Pokemon Company are amazing! In all of the games you create, the movies and episodes to the show that come out, the cards, the toys. I love it, and hope it goes on for so many more years to come!.Version: 1.117.1

Overall a fun gameThe catching system is charmingly simple yet not incredibly easy, and the game provides incentive to catch Pokémon in the form of the Pokédex. And while legendary Pokémon are obviously going to be sought after as status symbols, the gym system is painstakingly easy, but the Niantic does give pretty generous rewards for participating in gym battles, such as up to 50 premium currency a day to keep all content technically free, but I find it a chore to go out to an isolated gym or to a gym in the middle of the night just so I can make sure I cap out on 50 pokecoins a day. It is nearly impossible to fail a gym attack once you reach level 20, which isn’t a long time at all, and thus victories don’t feel fulfilling and rather tiresome. But, the game does put an emphasis on meeting up with people to battle a difficult enemy, also known as a raid, but that is the extent of difficult content, and even then you will never need more than 10 decently leveled people to breeze through a raid. I understand the combat system for raids, but I believe the gym combat system could benefit greatly from a more engaging overhaul that adds more depth. Overall, however, the charming and incredibly fun catching system compensated for the uninteresting combat system and still provides an enjoyable experience..Version: 1.95.2

Addicting, Free & Gets you moving!Admitting I play Pokémon is kind of hard but I can honestly say that it’s fun to get out and explore new places and you get so much exercise. I’ve been playing for a couple of months now and I’ve lost 20 lbs. I started playing during the pandemic and thought I’d quit when places started opening, but I kept playing. I would really love it if there was a way though, to see how much candy you have for a specific Pokémon as your going to catch it. Sometimes I don’t know if I need to waste a certain berries or pinaps on them. Catching a shiny is the highlight of anyone’s day lol but if you don’t have enough candy for it to evolve it, it’d be nice to know before trying to catch it. Maybe where it shows the CP and the Pokémon name, you could add in how many candy you have for that Pokémon. Other than that, you’ve done an amazing job. I also think that if you catch a water type, their fast and charge attacks should be water by default. If you want to change them to other options they have, then do so, but I caught a grass type and it’s moves were both water and dark. It throws me off when I search for “grass” and it pulls them up but neither of their moves are grass lol..Version: 1.157.2

Great gameIn quarantine, we should get daily inscenses and thats the only thing i think u should add, otherwise it’s a great game.Version: 1.155.0

While looking at Pokemon ....When you transfer or evolve Pokemon that aren't the first few it is so bloody annoying taking you back to Bulbasaur. This is a new "bug fix" in the last update? Come on. What a waste of time. When you have nearly 1000 Pokemon this is such a pain. Fix this now..Version: 1.57.5

NEW FEATURES PLEASEGreat game I love all aspects of the game it’s great guys but please save us all!! Please change couple things 1) after a certain level players should be able to gift items, pokeballs, revives maybe rare candys, or even just allow the trades to take place in person like trades so players have to b playing together in person in order to use the features, 2) just like all pokemon platforms players should be able to sell items for pokecoins just makes sense it would get more play time for sure also more sales in shop an players can get a few extra coins each week you gotta give us die hard fans some more love guys Everyone who agrees please like or share or add to this we need to keep making this game amazing Add my trainer code 5029 6224 7968.Version: 0.131.0

No running eggs :(The speed limit on hatching eggs needs to be increased to 15 km/hr to accumulate egg hatch distance while running. 10.5 is too slow. This is the biggest downfall IMO..Version: 1.67.2

Great game but...Great game but you need data or wifi to play and some people only have limited access to data and can’t spin Pokestops from home. Also, there should be Poké Centers like in the main series games or at least make it more common to find potions and revives cause I love battling but it’s hard to do so when you only have Pokémon that are super low in cp still alive. Also I should mention that I found a shiny Roselia and had no poke balls so I think they should give you Poké balls when you find a shiny and don’t have poke balls or at least give you a way to keep the shiny where it is so you can catch it later. A Nd my freind code is 4505 6927 4190 so invite me to a raid sometime.Version: 1.153.2

Awesome ⭐️⭐️⭐️⭐️⭐️Love the game pushes me to go out side in self isolation ❤️❤️❤️❤️❤️❤️.Version: 1.141.1

Why coin limitThere shouldn’t a limit on how many coins I can get in a day it basically punishes the player for playing the game there is no real or justified reason for this please make bigger wallet.Version: 1.159.3

Sylveon + the Tao TrioNiantic probably gets a lot of complaints about Sylveon, and I’m not surprised. Sylveon has been in most of the Pokémon games, except Pokémon Go. Though, I don’t understand why. Sylveon could be a hidden Pokémon, and you’d have to hatch it. Or, you could have Eevee as your buddy, get two hearts with it, and you could teach it a fairy-type move and evolve it. Just a thought. :) Oh, and can the Tao Trio make their debut in Pokémon Go? I like the Tao Trio, I think they look pretty cool, and putting them in legendary raids doesn’t sound like a bad idea..Version: 1.135.0

New update keeps shutting appSince the update yesterday, we’ve haven’t been able to play. Please fix, thank you.Version: 1.145.2

PokècoinsThe pokècoins never work I can’t buy anything or else I see an infinite loading sequence please fix this.Version: 1.141.1

It’s quarantineOn the throwback quests, can you not put “walk your buddy till you get a candy” on it because it’s quarantine and I can’t walk anywhere and my house is small as hell and so is my backyard and my family won’t let me go outside.Version: 1.141.1

Good overallThis game is really great but its hard to do raid battles in a city that doesn’t have many people that play the game you could make raid boss cp depending on city population.Version: 1.179.0

GoodPokemon gotta catch em all.Version: 1.117.1

😢There is to many bugs.Every two minutes the game crashes..Version: 1.161.1

WasteWaste my raid pass.Version: 1.155.0

GoodPretty good but needs more pokestops.Version: 1.153.2

Please fixGreat game but when i hit 12 excellents out of 14 balls in a legendary raid please let me catch it.Version: 1.149.0

Pokemon goI love so much pokemon go is the best game ever he make me walk and see the world around me 🤩 THANKS YOU POKEMON GO !!❤️❤️.Version: 1.149.0

Best mobile game!I’ve loved Pokémon ever since I was a little kid and always wanted to become a Pokémon trainer. The game is the closest thing to being a Pokémon trainer you can get. I’ve been playing it ever since it was released and loved it from day one!! I have some suggestions though: 1. Revives should be more obtainable through pokestops. Revives are the only thing I run out of really quick. 2. Pokecoin system could be revamped. 3. Go battle league could use a lot of work. Sometimes there is a lot delay when using a charged attack which is really annoying. 4. Ar+ is good but when you try to go back to normal mode, the game crashes. I lost 2 shiny Pokémons to this glitch. Other than that I really love this game and will continue to play it as long as it’s alive!!.Version: 1.149.0

AmazingGame works amazing. All the new features like trading and battling are perfect. Love all the new features that keep getting added..Version: 1.113.1

AnnoyingWhen you transfer a Pokémon, don’t send us back to the top of the list it’s really annoying when you need to transfer MULTIPLE Pokémon but you keep getting sent back to the top and you have to keep finding the ones you want t I transfer again.Version: 1.57.5

💖❤️🧡💛💚💙💜💖I LOVE THIS GAME! It’s sooo fun and cool 😎 they also added shinies its good for all ages but, two problems GPS fails on a I pad and I can be slow but otherwise it’s great 👍.Version: 1.179.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.181.0


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