App Customer
Service

Digby® By OCLC® Customer Service

About Digby® By OCLC® (Oclc)

Created by OCLC for libraries with WorldShare Management Services, the Digby app is for use by your student workers, volunteers, and staff. It combines simplified workflows with an intuitive interface to accomplish common library tasks more efficiently and with greater accuracy. Digby supports English, French, German, and Spanish and supports the following:
CHANGE ITEM LOCATION: Use the “Change Item Location” feature for updating the permanent or temporary location of monographs. To use the feature, your Digby user account will need an appropriate staff role (visit: oc.lc/DigbyRoles).

CHECK IN: Scan items’ barcodes to check in items, clear Missing and Lost statuses, and route items to the circulation desk to fulfill holds or transit to another location. View a list of checked-in items that can be sorted by call number or the order they were checked in.

CHECK OUT: Loan items to patrons using a mobile device by scanning the patron and item barcode(s). Share a due date receipt with the patron by email or by printing a copy.

INVENTORY: Scan each item’s barcode and if an item is on hold, or has any of the recognized exceptions, a notification screen will pop-up so items can be pulled for additional processing. At the end of session, share a report that provides a summary of items inventoried plus detailed lists.

PULL LISTS: Access circulation pull lists from the app sorted by library location. Items scanned are marked as pulled with information about where they need to go next. With dynamic updates, quickly refresh the pull list before leaving the stacks. If needed, filter by hold type (e.g., Special Requests, Schedules, etc.), and easily identify holds generated by WorldShare Acquisitions or ZFL-Server via the new “External System Request” indicator.

RESHELVING: Easily track resources used within the library by scanning items that patrons leave on tables and carts. Then return items to their proper place without taking them to the circulation desk for check-in.

SEARCH WORLDCAT DISCOVERY: Search WorldCat Discovery from within Digby, making it possible to readily check the library’s catalog while away from the circulation desk and without exiting the Digby app.

SHELF READING: Scan an item and get a list of the next 50 items in call number order. Check off items and present or missing and generate a report. Scan out of order items to determine correct status and action.

TO USE DIGBY, please first complete the online form at oc.lc/digbyform.

Once OCLC notifies your library that it’s activated, Digby’s sign-in requires selecting your institution and entering your WMS credentials.
CategoryProductivity
Release DateJuly 17, 2017
Latest Version3.8.2
PriceFree
Age Rating4+
CompatibilityRequires iOS 13.7
Last UpdatedMarch 25, 2026
Size16 MB
Supported Languages (4)
EnglishFrenchGermanSpanish

What's New in Digby® By OCLC® (v3.8.2)

Bug fixes and performance improvements

Digby® By OCLC® Contact Information

To reach Digby® By OCLC® customer service and technical support, use the official channels below. For the fastest reply, choose the developer's official website.

Company NameOclc
Company Websiteoc.lc
Company Email[email protected]
Customer Serviceoc.lc/customer
Social MediaFacebook / Twitter

Digby® By OCLC® Subscription, App Deletion & iOS Support

How do I cancel the Digby® By OCLC® subscription?

Open Settings on your iPhone or iPad, tap your Apple ID (your name) at the top, go to Subscriptions, select Digby® By OCLC® from the list and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you can keep using the app until then. See Apple's official subscription management page for details.

How do I delete the Digby® By OCLC® app?

Touch and hold the Digby® By OCLC® icon on the Home Screen, choose Remove App and then Delete App. Important: if you have an active subscription, deleting the app does not cancel it automatically - you must first cancel your subscription using the steps above.

Digby® By OCLC® purchases, refunds and billing issues

Report billing or refund requests for Digby® By OCLC® through Apple's Report a Problem (reportaproblem.apple.com). For the app's own technical support and contact, use the developer's official website or the Digby® By OCLC® App Store page.

Distribution of Digby® By OCLC® Reviews

Of the last 6 reviews shown, 50% are positive (4–5★) and 50% negative (1–3★). App Store overall rating: 3.7 / 5

5★ 2
4★ 1
3★ 0
2★ 1
1★ 2
Most mentioned:updatedigbyiphoneproworkbarcodeablestaffdoesnseries

Digby® By OCLC® Positive Reviews and Ratings

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Doesn’t work with iPhone Pro Series

Update (5/9/2023) I contacted OCLC customer service via email, and they have now produced a test version of the app so that the problems mentioned below are gone. I’ve tested it in test flight. It works. I am changing my rating back to a 4. —————— I’ve used Digby for years. It’s a helpful tool. But barcode scanning doesn’t work with the iPhone Pro series. The barcode never seems to come into focus. I’ve tested it with the iPhone 14 Pro and iPhone 14 Pro Max. It’s probably due to 1)the use of multiple cameras, and 2) LiDAR being used. I would love it if the app could be updated to work correctly. I miss being able to use the app.

NeoarchVersion: 3.2.2
Gets the jobs done

A veritable Swiss Army knife, Digby allows staff members to take staff functions into the stacks. Reshelve, pull list, inventory and check in for example. I like that Digby gives me an alternative to using the terminal at the desk.

GeocolumbusVersion: 1.7.3
Great!

Digby allowed me to mobilize my library student workers in a way I thought never possible. Love the app, 5/5!

Jimbo543135Version: 3.0.3
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Digby® By OCLC® Negative Reviews and Ratings

June 2020 update makes this app useless

The Digby app has been an essential tool for our library especially as we conduct a comprehensive inventory of our materials. The most recent update makes the app very slow and crashes constantly. We were able to scan around 1000 item per hour and now my best staff member is only able to complete 400 or so. A 60% drop in efficiency is unacceptable. Please fix.

Soph-Da-LoafVersion: 3.0.0
Shelf reading

It will not let you scan the barcode with the new iPhones.

Dave hkshsuoVersion: 3.2.2
Update FAIL

The newest update was a failure. The app is incredibly slow. It freezes and must be shut down every few books. Bug fixes needed!

EnglishartistVersion: 3.0.0

Digby® By OCLC® Screenshots

Digby® By OCLC® iPhone Screenshot 1
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Digby® By OCLC® iPhone Screenshot 3
Digby® By OCLC® iPhone Screenshot 4