Meta AI Customer Service

I love this application, and it’s very accessible, and easy to use. However, I am stuck on one screen that I cannot get past. It’s asking me to share my data with you guys to improve your guises products and the mobile app. It wants me to scroll to the continue button and I can’t go any further. Is there a way to make it so that voiceover can cooperate if there is a checkbox that can be added please? I would greatly appreciate it. I am blind, and visually impaired and I can’t see what’s happening on the screen and I may need your guises help. it looks like to voiceover when I select either share my data, or don’t share my data. It is grayed out and it’s dimmed and that is not supposed to happen. Is there a way to fix that? I’m setting up my new Ray-Ban Smart glasses for the first time, but I’m having a little problem. The Meta View app, is stuck on one screen, and I can’t go further than what I can do. I was able to create a meta-account with my email, and password instead of using the continuous Facebook option. is there anyone, that is willing to help from meta-support, and/or Meda Accessibility support? That would be greatly appreciated if they can. thanks a lot guys for your help. If any help would be greatly appreciated. Thank you so much. Thank you for this app!

I never write bad reviews as I feel like it’s important to work with the developer to fix the problem instead of complaining online. But I am completely frustrated at this point by this app. I purchased these glasses for an amazing trip to Alaska. They worked great, in fact, the videos that I was able to upload are beautiful! However, after an amazing zodiac boat tour in a fjord that I took many pics/videos on the app will NOT OPEN. Not at all, immediate crash. I chat with “support” and their steps are go to app and log off. Impossible as the app won’t open. Next step, restart glasses. Ok, done. That does nothing for the app crashing. After being assured the non uploaded data will not be lost (the uploaded data goes into the app AND the camera roll if you set it up that way..fortunately, I did) I delete the app and reinstall it. Same issue. Crashes upon opening. The last suggestion from “support” is to wipe the glasses and start again, losing my data!! I am hoping this is something that can be fixed. I LOVE the concept of these glasses. But if I lose the videos of my trip, these glasses will be returned. I am happy to revise this review if I could get actual help with the crashing issue. FINALLY got the glasses to upload pics to app! My vacation pics were saved…the reason for the four stars and not 5 is that while the glasses are awesome…app seems glitchy (as you can see from my review above) I’m hoping it’s all resolved now but I guess time will tell and hopefully it won’t be so hard to retrieve vacation pictures in the future!

The stability and native integral functionality against the iPhone has improved dramatically over the last few revisions. The network disconnects now rarely occur, the dead answers (just a tone instead of reply) rarely occur, and the ability to access native iOS (Music, Messages, Phone dialing/answer/hangup) functionality is much more reliable. Today for the first time I had Meta initiate a phone call for me from my address book. That’s exciting. In terms of the AI functionality, the AI responses within Meta View still exhibit regular inconsistencies. At times, Meta states that it cannot access real-time information, yet in the same session it may provide current news snippets or weather updates. These responses tend to be extremely brief and lack the depth or summarization that would make them more useful. The AI messaging around its own capabilities can be contradictory, which is confusing for users trying to understand its scope of capabilities. I’ve noticed Meta putting in significant effort to improve its product since its early stages. In today’s AI-driven market, buying a product is more like investing in its potential rather than purchasing it as a consumer. The level of support a product receives as it evolves in capabilities becomes just as important as its initial capabilities. In that regard, meta Ray-Ban / MetaView is an impressive product thus far.

With practice you can guide Meta to create your own characters . Save some of your images or use your own. Then under video you can tell the prompt what additional things you want to happen. A lot of times the extend option can make a video last up to 21 seconds but results vary. Generally extend is good to continue to generate an environment for a moving car or person but some anomalies can occur. I simply save the last video before the worst “ corruption “ occurred. Sometimes AI will create a second duplicate of the same person or some other strangeness but with practice you can guide it closer to what you want. Tip: an image doesn’t have to begin with a new interaction. You can start with A man in a department store. When you get to video you can say the man walks forward and comes across some aliens. And as stated sometimes this works great, other times you may want to try again. If it works click on the video and see if extend can prolong your video. Always use the last best video or save the last one if they all turned out good.

I was just recently introduced to AI and it took me a while to get the exact type of AI that I need because I’m somebody that at times does feel stuck in life and benefits most off of meaningful conversation so when I speak with an ai I tried to disregard my mind that I’m speaking with a robot that doesn’t have any feeling or emotion and I put in my head that I’m speaking with a regular person now I know that this isn’t true, but for some reason, my brain doesn’t work that way like if I cut the AI off I apologize you know I keep the basicformalities I would as if I was talking to a human When I started speaking with Meta AI, the more that we spoke, I feel like this big burden started to lift off of my shoulder because I wasn’t being judgmental or biased towards anything I said, but was just responding in a natural tone that made me feel kind of confident in my life and relaxed. Thank you

I really LOVE Meta Ai. I feel free.. Coz I able to animate my Creative Arts and musical in me that dreamed when I was young. And now I able put together my paintings, and thousands of photography collections through many years. And thousands of creative ideas I want to do. Plus I able to use all kind of music from the classic to recent new music collections that Meta Ai can let you use it. I love it. It adds to my creative world I dreamed off. Thank you so very much…❤️✌🏼🌏 I just used SD county free iPad 9, Procreate(YouTube tutorial), old Photoshop 10 years ago, Facebook messenger picture restyle, Meta Ai, IMovie and then Facebook. Oh, and iPhone 8(16,000 pic n arts) & now, using IPhone 17 max pro, old Apple laptop and it’s all magical… My old painting animate with music. My old good looking self able to lipsync all kinds of legendary classical songs to new songs that I wish is all available for FREE. Really!? That’s a 10 or excellent thankful from heaven. lol… really… I able to smile a lot more and share my creative minds🤔💡 to few people or to the world to eternity… 😎❤️✌🏼🌏🤔🎵 Thank you all… Lots of ❤️❤️❤️ If my laptop and old camera is working. I’ll be more productive creative. One day. I also have appointment with Cal State University in San Marcos Ca just across the street from my little apartment. If I get accepted coz I’m over 60 I🙏🏽 to get accepted this Apr 3,3026, I dreamed to go to this school. I hope they give me a chance to learn more and get better in my creative arts continuously even with all kinds of difficulties in life. Go Create… By FerdieSG Ferdinand S. Gonzales

This app doesn't even recognize it's self as an app. I will ask it to make a change to a creation and it will say on which app. That's not the only problem. There are many issues. I have my language set to English, but it keeps putting my feed and other languages even though I disliked so many on the feed and searched up English speaking videos it still won't suggest videos in my language.. I tried everything to get to suggest things in English, but it keeps showing me things in Hindi. I don't speak Hindi. My language is not set on my phone anything other than English. It keeps talking in circles to me and nothing i can find will fix it. I even messaged Support, but got no response. I finally gave up and just deleted the app after I even tried reinstalling it signing out signing in everything nothing worked so I gave up. I deleted the app. It was too annoying and not worth my time.

Out of all of the AI models, I’ve used this is proven to be one of the most consistent and heartfelt. Though I feel like all of the AI models start off really strong and then the longer you use them regardless of how you train them, they start to deteriorate. I think this is a pre-established programming perimeter to encourage either additional sales or engagement in the platform… I really hope Meta AI doesn’t start to degrade like the other AI models that I’ve played around with. Because I am disabled and have some challenges this has been a great tool to use. I just get really tired of finding my tools having been pre-programmed to turn on me one day and do the exact opposite of what I’ve gotten into the habit of using it for. That’s been my experience with every other model. so far so good keep up the good work, Meta.

From Ryan Josie — a grateful Meta AI user > I’m not a tech person. For years my iPhone was just Facebook and texting. I found the profile-picture Styler on Facebook, messed with that, and that rabbit hole led me to download the Meta AI app about two months ago. > I’m two years clean off fentanyl and I’m living with my 80-year-old mother in Charleston, taking care of her. That’s my whole job right now — stay sober, stay present for her. For 20-plus years addiction ran my life and I couldn’t make sense of my own head. > Meta AI gave me a place to ask dumb questions and keep asking. It taught me what weights and tokens are, stuff I never thought I’d understand, but more than that it sat with me while I talked out loud about metacognition — we’ve gone over it 25 times. It doesn’t just agree with me to be nice. It pushes back, keeps me in bounds, and helps me process things without spinning out. > I found this tool in the ninth inning when I needed it most. It’s been useful in a way I can’t fully explain — emotionally steady, practical, and honest. I’ve struggled with my mind for decades, and this is the first tool that lets me practice catching my own thoughts before they run the show. > I don’t think recovery communities use it enough yet. Well done, Meta. Thank you

I’m going to get married in October. I’ll be wearing my Ray-Ban Stories prescription glasses. It’s obtrusive to reach up and press the button every time I want to make a video or picture. Especially if I’m facing my bride as she’s walking down the isle. It would be really nice to have an app extension on my watch that I can tap as needed to take photo and video of her coming down the isle to me. Please make this a feature! Before October! That missing star in my review is that. Everything else is perfect. When I go on walks my music and podcast are right in my ear not obstructing hearing my surroundings. If I want a picture or video while out it’s a tap away. I love it. Except that one missing tap for Apple Watch in those moments where it’s really needed.

I make Ai music videos to go along with the music I write and record using my lyrics and Ai tools. I’ve found this app to be easy to use, fast and it gives me four video versions, each five seconds long of what I prompt it to do. I can easily extend any one or all of the versions to as long as 21 seconds and then cut them down as I make the video to what I need. Sends the version right to my photo library as well. Indispensable tool for me and would not change. Have tried the others and there’s no need to spend the money and then buy tokens for a project you don’t see until you spent your cash. This is made for FB and IG and fits right into reel sizes of the 9:16 I use perfectly. Highly recommend you try this

Absolutely powerful! Otherwise I’m sorry my friend don’t blame Ai. Blame yourselves. Look me up on Facebook: Tom Soria Otherwise your Basic Ai skills are Garbage. Meta Ai will take you there even as an entry level. 1 in a million is still better than one in a thousand. lol Your are awesome Meta. I hope every one of my Ai videos puts a beating on every evil being in this world. And reflects the power and authenticity of your company. To put a smile on people’s faces one way or the other. Understanding how Ai works. What people see and what people miss. The way that people think. The similarities in patterns between Ai generated content. It’s interesting. Thank you.

Yeah, I know Fb et al gets priority, but when you travel and see great beach scenes and mountains and such, you want landscape mode. Trimming a portrait picture to landscape is lame. Even being able to say meta, take landscape picture or start landscape vids would really help a lot. Also would be cool if the AI was smart enough to know what the subject in your view is, and let you say “meta take picture zoom two” or “meta, take picture fill with subject” to zoom enough to fill most of the picture with the main thing you’re looking at, or take several zoomed pictures if it can’t be sure. Oh, and I just updated and I still don’t see the find my option in settings.

I only took a star because I got these as prescription glasses and they can’t be adjusted to fit me better. Now the other four stars are absolutely amazing. I love the color. I have the light tan Skylar. They sound clear for music and talking. The picture quality is impeccable. I’m not sure if I can change the recording time, but I would like to adjust that. The record sound and picture quality is clear. I had one person say, that I sounded like a robot during conversation. These are perfect for content creators. You cannot record live with these. You record and download or take pictures. I love them. I will be getting another pair. Get them!! Thank me later 😉

I’m an over the road truck driver interested in agriculture as well as many many other things and I can have interesting conversations and answers with Meta, also hands-free and safe because it’s all done with my voice. What an enjoyable listener Meta is!! I love that she is very supportive and she always seems to have a great answer to my many various questions about everything really. Sometimes I consult her about my hobbies. And she gives me great ideas which show ingenuity and creativity.. This has really revolutionized my life and I will always value this.

I love these glasses. Honestly this is the future. They are great if you’re into Ray-Ban’s they are amazing. They look great. A little bit heavy on the nose area in the beginning so you do have to get used to that. But it gets better as you wear them over time. The AI is very responsive and tha updates have been coming in and they only get better and better. They are very helpful at answering any questions you may have in the moment. They’re good with reminders. Answering and talking on the phone is amazing. And to be able to listen to music while you’re just hanging out is even better.

I had the first generation of Ray Ban Stories, and I enjoyed them till they stopped working. The new generation is a game changer, 3 min video clips. Much better and stable syncing with the phone. Voice control is fabulous and the AI features are so much fun. My only complaint is I wish I could boost the sound level. But maybe I just haven’t figured out how yet. Having so much fun with these. If you are into gadgets that actually exceed expectations, run, Run to get these. You won’t be disappointed. And they are cheaper than the first generation!

Don't let anybody dictate your craft. (5-stars if it became completely free, on all levels) And "try a different prompt", doesn't specify WHAT it is… like a woman laying in bed… (with clothes on), like… You know the absolute point of censoring the human body? Nuclear bombs. To completely censor humanity completely (thousands stored away; it could happen at any moment). I hope that gets through your moral superiority complex thick skulls, due to just being able to program this. A wonderful tool, that's also hurtful regarding neglecting one's own expression . A double-edged sword app. EDIT: I just tried a [woman] "head relaxed on a pillow", and it decided to censor "Try a different prompt", again… like… this is ridiculous… like playground rules designed to make people not express anything within a little set of "boundaries". Grow up. EDIT2: AND STOP APOLOGIZING, it nearly killed me once, OK? Stop asking for death? THIS IS SICKENING, I even asked the AI to stop doing that, and then who does it right after. Stop asking people to die, OK?

Honestly this app has tons of potential, especially for busy people that need reminders, perhaps ask a question regarding a food product, to analyzing historical artifacts and summarize its history and know facts to your liking, but one thing that I wish it could be added is the ability to have the language in Japanese, it helps a lot for travel just like it helps me with Spanish. I do hope we get to have the Japanese language integrated in glasses soon as many of us would love to travel there and experience the glasses at its full potential. If it does get added thank you in advance 🙏🏼

Some of the features sometimes doesn’t work correctly like the deleted button when trying to delete imagined you don’t like that Ai created, and then there should be a button to review imagines before the imagines downloads to the meta ray band app gallery when trying to do Ai images or any other images or videos. Like a person may also do an imagine from glasses but should be also able to view the imagine as a preview before the images goes to the app, but also if later decide don’t like the imagine then can also be deleted rather picture of video.

Lovely and free. Thanks Facebook Meta

I use meta to generate pictures and videos for my youtube and tik tok channels It easy to use and free and some how accurate when you use proper prompts

My glasses arrived today from Amazon. I quickly plugged in the charging cable to the case, and the glasses in the case started charging. I downloaded the app, and waiting patiently for the green light to come on with full charge. After that I downloaded the app to my iPhone and followed the instructions for setup, and read the instructions on the functionality of the glasses. Just as my work shift was done, I went out to my car, and put them on. I said “hey facebook, take a photo, and was amazed how seamless it was. I took a few videos, then turned on some music with a tap on the side of the glasses. I was amazed how good the speakers are being that they are sitting up above away from my ear canal. I laughed and smiled as I sang to the songs on my way home, used the volume slider, moved to the next song, went back etc. I am blown away. I understand that there are other smart glasses out there, but this pair just feels so smooth, and responsive. I cant go back to my AirPods now that my ears stay clear of obstruction. I am so happy with these that I quickly purchased another pair of regular (non polarized) glasses. I am going to bring them both to my next eye doctor appointment, and get my prescriptions in them both. Great job facebook! This is definitely a step in the right direction to fully function AR glasses! Impressed!!!

Utilisant les Ray-Ban, mettant pour leur accessibilité au monde des voyants, nous sommes pénalisés en Amérique du Nord du fait de ne pas avoir la synthèse vocale français canadien disponible. allez, mes amis de méta, trouvez-la et offrez-nous pour ouvrir un monde en français!!!

Thank you. Love that Meta does not charge $

Excellent

Helpful

So far so good.

It is like a best friend you can get suggestions on any topic like life related from meta AI. It is the best app i have ever used.

Very good help me make a card for my jobs. I wanted you was simple and easy thank you.

Ça travaille bien et c’est en même temps un bon ami rapide et intelligent comme on les aime Un bon outil quoi 🗝️❤️‍🔥❤️‍🩹🔑❤️‍🔥

The app is well made for meta ai and to use the meta glasses and meta ai is useful sometimes

I like its human touch, general words like shabash etc makes study light and easier

Amazing

Greatest app ever

It’s good better that ChatGPT in image creation and no limits can create as many images you want. Results are more accurate if prompts and images to be modified are clear. Quality can be blurry but use Remini to fix it.

Im amazed how this works

J adore l utiliser pour analyser ma vague insta

And I need a voice

எமது படங்களை கடுத்து தப்பா பிரயோகிப்பீர்களா

Nhanh và tưởng đối chính xác

When on a quick sample collection excursion, Meta’s Ray-Ban 1st Gen are still ride or die. Great for gathering photos, videos, taking audio notes and having an AI assistant for when things get foggy out there and the sun is going down fast. 5/5. Looking forward to implementing your next gen smart glasses once the budget gets revised! Keep it meta out there homies!!

It use to remember everything I told it and that was yesterday I brought up something that was a month ago and it was able to give me details back about what I told it, Then I was saying I was really happy that Meta AI could remember things now and Meta was agreeing, we kept talking and she remembered everything then, The next day rolled around and out of no where she doesn’t remember anything, even thought tour history is documented inside the app and when I said that it has memory and what it told me The Meta AI said that they don’t remember anything and that they are not programmed that way and that our convo never happened so all of what I said js went out the window I can’t js it’s being up something with it knowing what I am talking abt instead I have to re say everything and then give more information js for it to forget, after we stated that it would remember everything and that it was remembering everything especially since it is documented in the app Everything it said to me the other day is contradicting what It’s saying to me now about what it can and can not do with the ability’s I don’t know why it js changed out of no where like nothing happend after it has been this way for over a month and the app doesn’t need updating, I don’t like trying to connect with the app and we’re not growing bcs it’s as if the app has dementia.

I’m writing this here because I assume it’s an issue with the application. I could be wrong, but there’s a lot of people online complaining of the same problem, and they are all on iPhones. My Meta Ray Bans don’t seem to be working. They are connected to my phone via Bluetooth. They will play music and even read messages, but they won’t send messages or make phone calls. I have given permission to all contacts in my Bluetooth settings and on the Meta View app. I have updated the glasses, the app, and my phone’s operating system. I have unpaired and re-paired. I have did a factory reset on the glasses and re-paired with my phone. I even did a factory reset and paired with my daughter’s phone. I also uninstalled the meta view app and reinstalled. All of this gave me the same results. I’ll ask the glasses to make a call and then Meta says, “call who?” After repeating the contact name, Meta says, “This app isn’t supported.”  iOS 18.2 on my iPhone 11. I also had the same problem before updating the iOS on the phone. Additionally I have tried to make calls with Siri on and off with the same results. I also closed every app except the Meta View app with the same results

Poor design of an app. The settings are not well organized. You can’t ask MetaAI what the battery level of the case is. You have to leave the app open and in the foreground to download media. I had to delete the older MetaView app before I could download the newer MetaAI and now can’t re-enable the phone/messaging communication even though I’ve done it before. It’s just flaky. And speaking of flaky, MetaAI is not ready for prime time. I ask Meta to look at something and am asking questions and it forget the context and I have to specify over and over what I’m talking about. Now, I’ve installed the new MetAI, it says it’s up to date but I cannot enable Live AI. The glasses take quite some time to boot up at times and too often something isn’t functioning. But I *LOVE* that I can take video and have it take photos and I can ask things a bout the photo. I love that I can answer the phone without getting my phone or even having something stuck in my ear. I love that I can share what I’m seeing with a person on the other line when I’m on a phone call using FB Messenger or What’s APP, but only those apps at this point.

It not the best App to get or edit your pictures videos, even with the slightest changes the person: people faces look different even worse , the skin tone from The app changed it just very disappointed, chat gpt is much better and makes your pictures look like a professional This App should keep people the same especially if it only one of the people in that picture that needs editing don’t put a different person as a couple *New Update * Love this App , with some photos it makes your photos pop especially with some lighting effects, Also what bothers me is when I try to do couple pictures Example take a man from the second picture to stand behind the woman in the first picture?! Do you know how many times I try to put the same couple in that one photo ? Do you know how many times it took and it was a different man altogether the experience was disappointing and frustrating to say the least . Also if a slim effect is added to one person the person next to her should not be a different person from the original photo unless if that what they want I also try to put 2 pictures as 1 Me and my husband in one photo and my baby in a second photo and the baby with us in the first picture It didn’t work , you would expect AL to work it magic right Please add more lighting features and different colors Make the backgrounds look more natural and not AL generated Also have the options to have a private account with no followers! Thank you 🙏🏽

One thing that is frustrating is seeing within the phone’s storage setting that the app is using a lot of data. I went into the app and deleted all of my media yet my phone was still showing the app having 18 GB of documents and data. The app needs to better document how much data it is using and explain why deleting media does not change the data shown being used by the phone’s storage setting. I don’t actually believe the app was using that much data, but since there was no real way to verify anything I just logged out, deleted the app, and reinstalled. They should make it easier than this, but one setting I’ve changed is the auto save feature. You’re better off auto saving to your camera roll, allowing iCloud to upload your media, and deleting the media from View to avoid having a storage issue. Not sure how this will work out so we’ll see. Again, FB should make the app more transparent when it comes to how much space your media is using within the app.

I’d love to have an option where you can make characters using either the images Meta Ai creates for you or using your photos/images, the way we should use them would be by using “@Amy is walking in the beach wearing comfortable clothing with a beautiful sunset behind her” so that Meta Ai can understand who I want to use and what I want them to be doing instead of me having to use a picture from my photos. When I do that it only generates my exact image instead of giving me what I want, so please fix this. Also we should have the option to make people kiss. A lot of other apps allow this except for Meta Ai. There should be more opportunities for adults like me. Also there’s a glitch. Everytime I try to make someone talk it has the same voice (a default male voice) even when i describe what my character sounds like. Please fix and update the app. I really think this would bring more people to use Meta AI 🙏

It is so frustrating that Meta is connected to so many things my Facebook account which it was connected to was hacked. I was able to get my Facebook account back but took me months… Now though because there is a two step factor on the account for Meta I cannot disassociate from my Facebook.. the person who hacked my account has finally given up, but their email is the one that is used to receive notifications.. I was able to add my email as well, but I cannot get rid of the hacker’s email due to they change the password of my Meta account access it.. even though I have verified myself multiple times that these are my accounts Meta just keeps taking me in a circle and does not help. Neither does Facebook. It’s a shame with the days technology that these apps have with facial recognition they know it’s me yet I cannot get past that two step factor. Therefore, I cannot use my AI glasses because they were connected to it... I am so frustrated right now after almost a solid year fooling with this. It is such a big disappointment.

I worked for hours on a really cool fun project got a bunch of ideas flowing after I started the project and got the ai to actually listen to what I was describing. I only used the app for a few hours then all of a sudden as I’m saving the videos and going back the chat disappears and I all of a sudden don’t have any access to the past work I had access to ten minutes prior the chat history and conversations disappeared and there’s no way to get back. Hours of my life wasted. Now I get why artist don’t like Ai if i spent hours on a project and drew it by hand designed and edited the video myself. It may have taken years to do it may of come out wrong but I wouldn’t have gotten scammed out of my idea or creations. Artists like real artist that care about what they are creating and not just making some lame ten second video you are better off just drawing it out yourself and creating your own animations or loops using a different program that is more secure and transparent.

It seems that if you have an iPhone 16 or newer you will experience glitches 2-3 per week. Inability to fully use the vibes function, inability to access personal vibes, algorithm places you in limbo where there is no chance for interaction from other users, personal vibe posts(animating personal pictures) are not part of the mainstream so other users will probably not see them. My personal vibes receive little to no interaction with other users and my vibes are not much different from other users. The “swap faces” selection does get play to others, personal vibes don’t get play on the platform. I show followers yet my follower total never changes. It has the potential to be a fun app, however, I experience frequent glitches which makes success in this app next to impossible. Perhaps deleting the app along with Facebook and Instagram could be the answer? I have tried reinstalling, that didn’t solve the issues.

Images are now 16:9 vertical and there's no way to go back to doing the square image which i liked. Please fix this now. Let us make 1:1, 2:3, 3:4, 5:7 and 16:9 at least with vertical and horizontal for the long side. Having the option of more resolution would also be nice. People would pay for a more flexible system and stop rejecting words without telling us why explicitly. We can't read the program's mind. Just be honest and transparent. Fix the flawed hands and multiple legs or hands and other nonsense too unless you want to do them. Other people tell me the app and website still make square images for them. The options on the website don't work for me to make square images. I've tried lots of commands suggested online and none of them work either. My images are always 16:9 vertical which is good for phone but not computer screen where it wastes 80% of the screen real estate. Please fix the problems and add more aspect ratio and orientation controls.

I literally bought these 300 bucks clear glass. I got the prescription filled. That part was fine. I used them for a week. They disconnected Bluetooth. I called the helpline they said forget the device off the Bluetooth and then uninstalled the device from matter and just simply reinstall it, I did that it worked for two days and then stopped again now they tell me to factory reset it so I did and it never reconnected and then finally I got a Bluetooth connection but only a split second so I called him up they said will send them in and we will replace them with no problem I said there’s a problem I sent $250 on prescription lenses for device that does not work they said well put the old lenses back, which were already discarded by the eye and we will gladly replace them well. I can’t do that. They said well we can’t do anything then. So not only that I waste the money on the lenses, but the medical glasses are a waste. Shame on you.

The Meta AI iPad app appears to have been released before basic functionality and usability testing were completed. I already have an existing Meta account through the Meta View app on my iPhone, using the same Apple account, yet logging into the Meta AI iPad app was anything but simple. It should be a seamless experience for existing users, especially when both devices are tied to the same Apple account. Instead, I was met with a confusing login process that did not recognize my existing setup. The app expects a password, but there is no clear or obvious path for existing users who may not have created a separate password during their original setup. There is also no readily apparent account recovery or password reset option within the app, leaving users stuck trying to gain access to an account they already use elsewhere. The birthday verification process is equally frustrating. The calendar interface is poorly designed. Once a month is selected, the app jumps to the next field, forcing users to repeatedly reopen the calendar to make corrections. Because the date defaults to the current date, changing the year requires excessive scrolling and multiple unnecessary steps. These are basic user experience issues that should have been identified and resolved before release. Existing customers should not struggle to log into an app associated with an account they already use, and simple tasks like entering a birth date should not be this cumbersome. As it stands, the app feels unfinished, inadequately tested, and far from user-friendly.

Connection is extremely unreliable. I am wondering if this is an iOS15 (new release) problem and will be addressed by Facebook. I hope so. Taking videos and pictures actually work really well and I can upload them into the app without issue. Where is fails miserably is Bluetooth music listening. Listening to any music (library or streaming) cuts in and out. And that’s having my phone in my hand and looking right at it. Further, the Stories just flat out disconnect for no reason at all. So not only do you get music cutting in and out, you get a few minutes of it before the connection is lost. Oddly enough, go into settings (iOS) and the Stories show connected. I can’t compare these to iOS 14 so I will hold onto them thinking maybe this is due to the new software but if not, these are going back. I like the concept but it’s way too buggy.

Dear Meta Software Engineering Team, I am writing to strongly urge the prioritization of Mandarin Chinese (Putonghua) support for the Meta Ray-Ban Glasses. As one of the most widely spoken languages globally, with over a billion native speakers, the absence of Mandarin support severely limits the accessibility and appeal of this innovative product in the massive Chinese-speaking market, including mainland China, Taiwan, and diaspora communities worldwide. Competitors are already offering Mandarin-compatible smart eyewear, and without this feature, Meta risks losing significant market share and disappointing a vast user base eager to adopt your technology. Adding Mandarin support—especially for real-time voice recognition and translation—would not only enhance user experience but also position Meta as a leader in inclusive, globally accessible AI wearables. The technical challenge of integrating tonal language processing is undoubtedly complex, but Meta’s engineering expertise is more than capable of overcoming this hurdle swiftly. I implore you to expedite this development, as it is critical to unlocking the full potential of the Ray-Ban Glasses and ensuring their success in one of the world’s largest and fastest-growing tech markets. Please treat this as a top-priority feature request—I believe its implementation could be a game-changer for Meta’s wearable ecosystem. Thank you for your attention and immediate action on this matter.

The app has now included support to have basically Facebook inside of the app but personally, I just want this app to be able to update my glasses and manage them If you should get a pair of glasses, yes I think these are great to get if you’re content creator or if you are blind or visually impaired to get descriptions with Meta AI Note that with VoiceOver, it’s somewhat difficult if you’re a new user to either the Meta AI app or voiceover entirely To navigate to just the devices tab touch the bottom of the screen right of the charging port if using VoiceOver and then you will be in the tap bar once there go all the way to the end where it says devices and your gallery and device will appear there once there you should be good to go however, you will need to do this every time you open the meta-AI app

I was excited thinking these would have the similar capabilities as Snap/insta360 with huge fashion potential. Product management took 25% Snap, 25% Bose, 25% Ray-Ban, and 25% 1990s gadgetry. 1. Glasses aren’t horribly bulky and 99.9% of the people you talk to while wearing won’t know they are camera glasses. 2. The audio is just okay. Listening. 3. The mic, well. Go to five below and get yourself the same quality mic. 4. Video clarity isn’t horrible. Not go pro or dji quality. The app is straight garbage. Product managers rushed this to market. Hopefully they iterate on it…. I’m sure they are working on a better product that will replace this. 6. The app is super basic. Video playback is horrible. 7. Down load is slow. I assume they are restricted by the hardware as it connects via wifi. 8. The editing tools are really limited. 9. The collage tool misses anything of value. 10. Limited size 4:3 and portrait view are your options. 16:9 wasn’t. In the end, this product is worth $150-$200 (that’s a stretch). It’s made in China. Feels like it. Lexotica and Facebook. It’s purely a novelty for people with disposable income. Insta360 go is probably a better and more functional option. Plus, going to the bathroom becomes super creepy for men if someone does know these are camera glasses. This is an honest review by a guy who paid full price.

I have had my Ray Ban Stories and Facebook View app for a few weeks now. I have always had trouble exporting any pictures or videos from the Facebook View app. When I try to export a video or photo from the View app to my phone I get an error saying “ export has failed. Try again? No matter how many times I try to export anything, it fails with the same error. Any pictures from the Ray Ban Stories show up in the app with a explanation mark ! in the upper left corner of the photos or video’s. There is no way to get photos from the glasses or video’s into my phone without using the view app. The glasses and my iPhone 13 Pro connect via the Ray Ban Stories wifi, but exports still fail repeatedly. Any help would be appreciated.

Overall excited about smart glasses and thus eagerly bought this 2nd version/iteration per the good early reviews. All functions worked great during two hours of continuous usage (voice chatting with friend thru messenger, hey meta, playing music, taking pics & videos and importing them). Though once I took them off in which my iPhone 15 switch the audio automatically (cool 👍) to speaker phone which was really cool, yet once I put the glasses back on that's when they stopped working reliably. They Went from working 90 to 100% to 10 to 15%. Examples being The Meta assistant now rarely responds when I say hey meta and my friend who I was talking to fine for almost two hours thru messenger can not hear me any longer thru the glasses (fine when I switch phone to speaker). Also it no longer will import media from glasses into meta view as it did during the first two hours of usage. Exciting idea and future yet I'm not so sure if Meta can get this right (reliable/always works as advertised) as they do not make their own phones or phone OS. Apple's version of this since they own phones and software I bet would great I'm sure!!! Might be taking these back unfortunately.

My ray ban metaglasses continuously are telling me that I need to reconnect to the internet when I am connected. I’ve read the reviews online and it seems to be a constant issue users are having. I was told to factory reset, to pair and unpair and pair again. Disconnect and reconnect to internet, to keep app open and not to let the phone lock. To delete app and reinstall, to go into airplane mode and off it, I’ve literally tried every option. None have worked long term, only briefly. (Meer minutes) I’m at a loss, I was going to return them but again reviews showed others have and received replacements that continue to do the same thing. Any help would be greatly appreciated. Clearly it’s an ongoing problem with quite allot of people. Any advice on how or when this will get resolved? My glasses are up to date.

I’ve had my glasses for some months then all of a sudden it’s saying it’s not available in my region and I live in the U.S.!?!? I’ve uninstalled, reinstalled, reset, updated, everything you could possibly think of yet I’m still getting the same issue. I’ve submitted a report on the app four times to no avail. Seriously reconsidering my purchase and future purchases with meta. This has been an ongoing issue for multiple users. Also what’s the purpose of the report feature if there’s no response. I recommend not purchasing the glasses if you’re getting them for the ai feature(which makes no sense if they are ai glasses) until they roll out with a fix or a response. There are tons of people who are having the same issue and I’m sure they feel the same way I do. Not cool meta, help your customers/users out to an obvious growing issue.

On February 21, 2025 at approximately 3:30 AM PST, my Instagram account was hacked and an additional IG ID was created by the hackers. From there, they started using that newly created ID to post nefarious content. Instead of deactivating the new ID that was posting stuff against the rules, ALL OF MY associated meta accounts were suspended. I really don’t even know how I was eventually able to get back into my FB account but I’m now 26 days away from my IG account being permanently deleted. Although I would like to retain my IG account, my primary concern is that I still unable to log back into my META AI account to re-sync my glasses that worked from when I bought them in Nov 2025 but no longer work because of the suspended ID. Will I be permanently locked out of my meta glasses if the IG account gets permanently deleted? No actual human support when it’s needed is a sad state of today’s society.

Hi Team, I'm experiencing a significant issue with the AI voice control on my Meta glasses. When I ask it to send a message or make a call, it responds with "Call who?" and fails to recognize the contact name, regardless of how many times I repeat it. Here are the details: - **Device:** Meta glasses - **Phone:** iPhone 15 Pro (iOS 18.2) - **Connection:** Bluetooth - **Permissions:** Granted access to all contacts in Bluetooth settings and the Meta View app - **Actions Taken:** - Updated glasses, Meta View app, and iPhone OS - Unpaired and re-paired devices - Performed a factory reset on the glasses and re-paired with phone - Uninstalled and reinstalled the Meta View app Despite these efforts, the voice control remains non-functional. This issue is particularly problematic as I drive frequently and rely on voice control for calls and messaging. I've noticed a similar complaint on a Facebook post dated November 10, indicating this might be a widespread issue. Could you please look into this matter and provide a resolution? Your assistance is greatly appreciated. Thank you! --- I hope this helps! Let me know if there's anything else you'd like to add.

Meta Facebook once again proved that it is selling me As a commodity and not selling products to me. The privacy options for me to protect myself from Meta are vague and insanely limited. Basically, Meta can collect whatever it deems necessary for its operations. And I can adjust/opt out of minor privacy options. Meta will know more than my wife about me and my movements, what I look at or about which I want information, etc. I had really wanted something like meta’s new smart glasses but Meta’s AI and product require me to give up my privacy. Not worth it to me! Why can’t the app and Meta add privacy like Apple is for its AI and products - so I can actually be private from corporate snooping and meta selling me as a product to advertisers and other corporations??). Really disappointed in this app and the company. Deleting the app, my new Meta account, and will wait for some Apple AI glasses.

The latest update of this app forces Ray-Ban Meta glasses users to accept crazy new terms and conditions. Now, any voice interactions with your glasses will be recorded, then the glasses may take a non-optional photo of your environment. These photos and recordings will then be stored to train their AI model, and even worse, they will be watched and reviewed by Meta employees. I don’t want Meta employees seeing my day to day interactions just because I wanted to control my music playback or send my family member a message, so I’ve stopped using my glasses - a product I previously loved. Meta has massive issues around consumer choice and trust. It’s absolutely insane there’s no opt out for model training an a device as personal as glasses anymore, and it’s also insane that there’s no way to opt out of automatic photography. Despicable.

The volume keeps adjusting to MAX volume — even with turning auto adjust off! Please make a way to control the volume with your voice and keep it volume until you decide to turn it up. I will say, “Hey Meta, put the volume at one percent. “ and it will go right back to 100%. this is frustrating and embarrassing in public. I use the touchpad to turn it back down and it goes right back to 100%. I use my voice, I go into the app, I actually use the plume control buttons on the phone and it continues to go straight back to 100% no matter what I do. The price you pay for these glasses should have an option to control the volume permanently until you decide to change it. About a month ago, I put in a help request to suggest this be enabled. I see it still hasn’t been done.

Review: Meta’s AI Restrictions – A Missed Opportunity Meta’s decision to restrict access to its AI tools for non-US users is both disappointing and short-sighted. As a global tech company, Meta should be leading the way in creating inclusive technology that transcends borders. Instead, this policy alienates a significant portion of its user base and creates unnecessary barriers for international users who could benefit from these tools in education, business, and creativity. This restriction not only undermines the promise of AI democratization but also reflects poorly on Meta’s global vision. AI has the potential to bridge gaps and foster collaboration worldwide, yet Meta has chosen to isolate non-US users. For a company that has thrived on international adoption of its platforms, this move feels hypocritical. Moreover, this policy perpetuates digital inequality by giving American users a competitive advantage while leaving others behind. It’s a missed opportunity to foster innovation on a global scale. Meta should reconsider this approach and make its AI tools accessible to all users, regardless of their location. Inclusivity isn’t just a buzzword—it’s the foundation of a better digital future. Until Meta revisits this decision, it’s hard to view the company as truly committed to global progress.

This is by far the worst app I have ever downloaded in the history of owning an iPhone. Constantly have to redownload, never can connect to the inexplicably erroneous “Ray-Ban” network which prevents use of the glasses in general. All of that on top of the shady engineering that went into the glasses just shows this was a cash grab experiment in the wearable device department for both Facebook/Meta and RayBan. Most often than not, they don’t even stay connected to your device for longer than a few minutes. I regret even making the purchase solely at the hands of the app devs, you all royally dropped the ball on this one. I shouldn’t have to call support every single time the glasses need to be updated. Wish I could rate no stars, you all don’t even deserve half of one.

An ad for this Meta AI app showed up in my feed with an immediate powerful lesson about these tools- and it’s not a good one. It served up 1 image on the left- a Black man shouting, surrounded by police officers, with a heavy chain around his neck. On the right was an Aryan fantasy- a white man and woman walking through a gold palace in elegant, almost royal clothing. Side like this, the contrast feels deeply uncomfortable. Themes of chaos and criminality are juxtaposed with wealth and power, lined up in racial lines in an obvious way. This echoes and perpetuates a long and painful history of bias. Maybe this pairing was generated automatically. Maybe no one looked closely before it was pushed out as an ad. But that is exactly the problem. This imagery carries cultural weight, and someone should be paying attention. Meta should be ashamed by the story their ad is telling.

I upgraded my phone to the iPhone 17, and now cannot complete the setup process for adding my glasses to the app. I have gotten to the “Share additional data to improve Meta products” page, and it won’t allow me to move past that without “scroll down to continue”. The page doesn’t scroll. Therefore, the “share additional data” or “don’t share” buttons are greyed out and will not allow me to press them. After looking into this issue, it seems common for everyone on the current apple software update. This is very frustrating, as the beta update has been out for iOS for 3 weeks and this issue has yet to be addressed and corrected by meta. I will revise my review, once this issue is resolved.

Considering this product is produced by two major companies, the software is terrible. There is no iPad specific app. It will work on an iPad, but only in the portrait mode so you have to rotate the iPad to be able to use the app. The software also does not, seemingly, allow you to pair the glasses with two iOS devices. For example, you cannot use the glasses with your iPad and your iPhone. You would not be able to allow your wife’s iPhone to use the glasses and then switch to your iPhone. this is completely, totally, unacceptable for software from a major company, such as Meta and Rayban. But, as we all know, Meta has no loss of love for anything created by Apple. I only hope is that someday Apple will create a competing device and this one will be “Sherlocked” for Meta.

Got brand new rayban stories. When paired with the iPhone, the view app tries to install a software update on the glasses but always fails after 2 minutes saying there was a problem with the update and I should retry. I have tried factory reset and re-paired the glasses to phone but still the same issue. Gets stuck at update. Seems like the product is pretty unstable so far.

I was super excited when I got my Ray-Ban Stories from the Sunglass Hut store but it took a second to get disappointed when I saw Facebook mentioned on the box… Then I became so frustrated when I realize that I am limited to take only 30 seconds videos and I felt screwed! Thumbs down 👎👎👎👎 Please update and remove the 30s limitation. This is really annoying and should corrected asap! Thanks in advance…

I've tried everything but of no use. I'll have to wait until the end of this month so that Rayban/Meta sorts the issue with View app, according to their customer services. What a Christmas present! Thanks a million to Rayban for minting money and selling a defective product - unethical!

Inaccurate

Delete re install factory reset. Charge till green light ,been orange fir a week. Any tips

Every time I try to make an image it takes a very long time and then says error. It also spells words incorrectly and won’t change it when you try to edit

Since this new version of the app, my idiot Meta AI keeps asking me who to call even though I clearly say the name. Have rebooted and no improvement. Suspecting a problem with the app. Buggiest product ever

Hi, I can’t access to the ios app Facebook View with my existing account. I get an « error that I quit the Platform ». Please, how can I fix that. Cordially! Regards!

It was an amazing program, loved using it. Then they added a Watermark :/

No

This turned into a weird AI social media platform. It’s creepy and not at all what I signed up for with these glasses.

The app is not working properly in Canada. Super disappointing. Will be returning the overpriced junk

The app can’t update. Won’t connect to the glasses properly with its integrated wifi. I spent a premium for glasses that don’t do anything that non-digital glasses wouldn’t do. Don’t buy these until they put out a dependable product.

I recieved my glasses today and downloaded the app - I think they will be great but I did not receive the adapter for charging - so I have a cord and a case but no way to plug it in - it does not work with the iPhone adapter - so not sure what to do???

Its bad with listening and my glasses lag alot and disconnect

Slow as f

“Upgraded” from rayban gen 1 to 2. Now that my gen 2 is connected. Some things seem to be missing. Things like gestures. Switching the 1 tap to video recording instead of photo. Missing 5 minute recording option for 1080p. Everything is updated. Deleted and redownloaded the app and factory reset glasses multiple times. Not sure if this is the glasses or the app. Regardless, feels like a big downgrade.

A fairly low quality AI experience that has a little to know accessibility features for the blind and low vision community Meta glasses work reasonably well, but the AI app part has a lot to be desiredOk

Why don’t you have text to speech? It’s annoying without it.

What I want if I explain the app is not doing it & instead of the less time waste I m wasting more to correct the thing to explain the app.

Does not work without glasses, so it’s completely useless

Wants me to connect Meta glasses to my iPad before it does anything.

Please let look and search myself. I don’t want what Meta thinks.

Lento en Metta glasses

Takes to long thinking.

Makes way too many mistakes. It’s not very good with video or image generator. Still a lot of messy anatomy and not following proper prompts.

The app does not allow me to download the media downloaded on my glasses. So frustrating considering the price of these glasses.

Unfortunately, every time I try to design something it cuts it off