Microsoft Authenticator Customer ServiceMicrosoft Corporation

Microsoft Authenticator Customer Service

Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. You also have additional account management options for your Microsoft personal, work or school accounts.

Getting started with multi-factor authentication

Multi factor authentication (MFA)provides a second layer of security. When enabled, during login after entering your password, you’ll be asked for an additional way to prove it’s really you. Either approve the notification sent to the Microsoft Authenticator, or enter the one-time password (OTP) generated by the app. The OTP codes have a 30 second timer counting down. This timer is so you never have to use the same time-based one-time password (TOTP) twice and you don’t have to remember the number. The OTP doesn’t require you to be connected to a network, and it won’t drain your battery. You can add multiple accounts to your app, including non-Microsoft accounts like Facebook, Amazon, Dropbox, Google, LinkedIn, GitHub, and more.

Getting started with passwordless

Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two-step verification process. After you’ve signed in with two factor authentication (2FA), you’ll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more.

Getting started with autofill

Microsoft Authenticator app can also autofill passwords for you. Sign-in on the Passwords tab inside the Authenticator app with your personal Microsoft account to start syncing passwords, including the passwords saved in Microsoft Edge. Make Microsoft Authenticator the default autofill provider and start autofilling passwords on apps and sites you visit on your mobile. Your passwords are protected with multi-factor authentication in the app. You will need to prove yourself with your fingerprint, face ID, or PIN to access and autofill passwords on your mobile. You can also import passwords from Google Chrome and other password managers.

Microsoft personal, work or school accounts

Sometimes your work or school might ask you to install the Microsoft Authenticator when accessing certain organization resources. You will need to register your device to your organization through the app and add your work or school account. Microsoft Authenticator supports cert-based authentication by issuing a certificate on your device. This will let your organization know that the sign-in request is coming from a trusted device and help you seamlessly and securely access additional Microsoft apps and services without needing to log into each.

Microsoft Authenticator App Comments & Reviews

Microsoft Authenticator Positive Reviews

Best authentication app I’ve used by farThis authentication app provides multitudes of features that allow users to authenticate in many different ways and allows for more than just two steps in verifying your identity—providing for an even more secure experience, if that’s what you’re looking for. I previously used Google Authenticator for most of my accounts and ended up losing a couple accounts over that. This app pulled the rug from under Google’s alternative and forced them to update their app after two years to make it actually usable for their consumers. Even after the updates, this app reigns supreme with the great abundance of security features it provides to users. Although the smoothness in transitions and smooth feel of the app overall be better, the UI is modern and I applaud Microsoft for that. I’d also like to applaud them for pushing the application heavily on their website. Even more people deserve to know about it and I believe it should be also pushed in advertisements. All in all, this is as close to perfection any authentication app has ever gotten and by far..Version: 6.5.4

This is not 2 Step verification.Updated: after doing a little more research and trying different things I realized that passwordless logins only happen on my devices. I logged in 5 different devices that were mine and I didn’t have to put a password only a pop up of approval on my other devices which scared me cause it’s one step verification. but I guess it’s cause it recognized my device. But if you grab another device that’s not yours it will ask for a password. I think this is the way it works. Not 100% sure. I think this is a great idea to make it more seamlessly for the user. But it would be pretty great if we can choose to either have that option on or off. Changing my rating to 5 stars. Great work guys..Version: 6.5.76

Love the App! But could use some improvementsOverall, I love the app. It does its job and I can't argue with its functionality. However, I give it a four star because I do have a few concerns and complaints I'd like to see implemented. Its the simple aesthetics of the design of the authenticator. I would love to see folder/group settings implemented where you can group codes together under a drop down menu, instead of just having a whole spew of a list of random codes you have to scroll through. Something similar to the functionality of 2FAS Auth. Another thing I'd love to see would be Icons used instead of a boring, plain grey, busthead (maybe use the MS MFA logo?) When a logo isn't supported. Which I would like to also see more support on is icon support from various different services. I find only few companies like FB, Gitbub, and a few others are on the app. Again, I think my biggest complaint is to make it look more sexy of a design and UX. It's kind of boring at the moment. But overall, great app!.Version: 6.5.86

Our preferred MFA applicationMicrosoft Authenticator is our suggestion for all of our MSP clients when we need to suggest a MFA application to use. The only recommendation I have would be to include the ability to create groups of accounts that could be toggled to display or not; for example I rarely have to see my personal accounts for Facebook or eBay, so being able to group them as “Personal” and not have to scroll past them to find others, but expand on them as needed, would be a huge selling point. And, yes, I understand being able to organize them, but with well over 100 accounts in the app, I’m seemingly scrolling for for just about all of them except for the primary/top 5..Version: 6.5.80

Great on iPhone Watch app is a bustAuthenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3..Version: 6.0.5

Wonderful app, but two things could be improvedLet me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. One last request, that has no impact on function whatsoever, but every other Microsoft app has a nice unified style to the app icons, so Microsoft, can we have a new icon? Please?.Version: 6.5.29

This app is greatSo a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all..Version: 6.2.5

Great App, but... (bug)Update: Updating my rating back to 4 star. Ok, the option to hide the input form now has a 5 second delay to allow me to see the number. This works out, but a second or two delay before the form pops up in this particular scenario would have been ideal. The app is great and does what it exactly what it is suppose to do. However, there is a bug in which our company login policy requires a number to be typed in. When the number shows up, it gets immediately blocked by the input screen, with barely a glimpse or no time to see what the number was. I'll update the review once this bug is fixed..Version: 6.5.86

Watch app is not up to park with Phone appI don't believe I've ever been able to get the Authenticator app to work properly with push notifications on the Apple Watch. I get the notification on the Watch just fine. I approve it, select the correct number shown on the screen, then it thinks for a second and says "Something went wrong." I pull out my phone and perform the same steps and it works great, Face ID and all that goodness on the phone. This issue has persisted two different phones, multiple app updates, and different IOS builds. Not sure if MS will ever fix it but I'll hold out hope for them to fix the otherwise great service..Version: 6.3.7

Recent app update…I haven’t been able to use the app successfully after the last update. Repro: add new page to OneNote and add details. Click on yellow banner “Working offline. Sign in to sync notes.” Click “Send notification” It sends a notification, Swipe down on banner alert, select “Approve.” View the message with the the Auth app with number to approve. Select the number to approve and see Facial recognition appear to log into the app. While I sometimes see “Approved” in the top banner, going back to OneNote it’s like it never happened and it keeps asking to send a notification. After numerous tries see error message: “We can’t connect to the server for some reason. Try checking your connection to see if the server is available.”.Version: 6.5.63

Was great on Watch but not nowBeen using this app for a long time. Works superbly. Recently gave error message that something had changed on the phone and permission needed to given again but after resetting by signing in with password it now seems to work well again on the phone. Unfortunately when I try to sign in it sends approval to both the app and phone as in the past but only seems to work on the phone. When I try to approve on the watch now it just gives an “Something Happened...” error. Not sure if this fixable by a Microsoft software update or things just need to be reset due to poor communication between the phone and watch..Version: 6.5.4

IPhone app works; watch, not anymoreThis app used to be great. Somebody recently got the idea to add some additional “security theatre” to it, and now it’s a mess. Used to be you’d get a notice on your phone and after FaceID, you could just approve from the Home Screen. Now, you have to swipe and click your way through into the app to approve. Same used to be true on the watch. Used to be able to approve with the tap of my watch; no more. Now it displays no account information from the phone, and basically just announces the approval, which you have to approve in the phone app. As an added bonus, if you dismiss the approval on your watch, the announcement on your phone goes away too. So, the app functions, but usability is gone..Version: 6.5.4

Not very friendly with iOS 14 and other apps it’s linked toHad to do my monthly password update/login protocol. Outlook states to enter password, click that and Authenticator opens up. Clicking continue does nothing except takes you to a blank screen with get codes on the top right. The only thin to do is to click that. It ask for your fingerprint and crashes right after. Reporting the issues says to contact my works IT because this couldn’t be their fault at all. Checked to see when their last update was and it was four weeks ago.Version: 6.4.26

Great app but…This is by far the best Authenticator App on the market. However I just got an Apple Watch which has the ability to use this app. Unfortunately on the watch, you have to recreate the logins in the app. Meaning you have to delete and remove the login in the app, then re-add the login on the app(on you phone) so you can add it to the watch at the same time. If you’re like me and you have a bunch of logins, this is very tedious. Needless to say, I will not be using this app on my watch until this is fixed. Please fix this issue and allow the app on the watch to sync directly to the app on the phone so all logins are already there. This is the only reason for the 3 stars..Version: 6.5.85

The Best Is Back😆This is by far the best password manager and authenticator app. After using keychain for a while, I read about this app and downloaded it. It quickly became my preferred password manager, but after one of the iOS 15 updates it stopped allowing new passwords to be added automatically or manually. I deleted the app and watched for an update. I am glad to report that it is back. As my default for auto filling passwords, it works seamlessly, not requiring redirection to keychain. It’s native password generator works great. I recommend Authenticator to all..Version: 6.5.86

Stopped working with Apple WatchI used to be able to approve sign-ins on my Apple Watch but now the app on the watch says I must first add a Microsoft account on my iPhone. I have almost every Microsoft program running on my iPhone, and the Microsoft Authenticator app is set up with my Microsoft account already. I can approve sign-ins on my iPhone, but not on the watch. I don’t know why it stopped working, but it’s really convenient to use my watch if I don’t have my phone right next to me. I hope they get this worked out..Version: 6.5.87

Great ButLove it for how it works as a remote Authenticator for OneDrive & Outlook, and especially for work to authenticate with TouchID when logging in to work resources. BUT - really frustrated by how you lose 2 factor or step linkage to services when you have to restore your iPhone (either from having to erase or moving to a new iPhone) and now I’ve lost login access to some services I used it with for 2 factor. One in particular doesn’t even offer email temporary recovery so I have to completely wipe my settings and information to re-establish access..Version: 5.7.0

Could we get codes on the watch?Microsoft Authenticator is an amazing app, works perfectly for me and I love how I can use passwordless sign-in for my Microsoft account. Super convenient with an Apple Watch. One thing I wish was added though is the ability to generate 2FA codes with the Apple Watch app. I know some other 2FA apps can do this so I’d love it if it would be added to MS Auth. That would make this app a 5/5. Also, to the person who is upset that codes are now hidden by default: you can change that. Tap the three lines in the top left and then just tap “Show codes”. Voila. Codes are back..Version: 6.4.3

Greatly improved2-3 years ago (or longer?), this app was terrible. Lots of problems, and I remember being very frustrated with it. Fast forward to the last 12 months that I’ve been using it, and I’m really, really happy with it. It’s a critical app on my phone that I use to authenticate for Work AND for my personal Microsoft accounts. I like that Microsoft products can tell that multiple accounts are being used, and Authenticator has got it where it counts..Version: 6.5.98

Was it built for born this way?I go back to windows 95, but before that I suffered since a young age living with gender dysphoria. It comes and goes, but the cookies I’m leaving behind are never meant to fraud others, nor be used to hurt me or others . Onstar with hidden KeyBoard sticky keyed narrator was run its data directives and I could use education and help stopping the revision of tax monies , medical claims, changing terms pursuing pursuant policy app service servicing policy. Too much? Try being authentic ate id split swiped stolen for compliance . And I us we are and will always just be me. Prime post payed by wife 3 father to generate Lambday.Version: 6.5.97

Makes logging in and phone migration a piece of cakeThis app is great. Not only can I get 2FA codes, but the push to login to Outlook is awesome. I no longer use a password. Logging in should always be like this. Today, I discovered a new feature, all my codes got automatically migrated when I logged into my outlook account in my new phone. That process used to take five hours setting up a dozen new 2FA codes on all my accounts. Thank you Microsoft for solving this use case. Excellent app!.Version: 6.5.38

Not syncing with watch appI’ve installed and reinstalled the watch app a number of times and it still doesn’t sync with the phone app. In fact it it doesn’t see to recognize the phone app at all. What little help I’ve found on the web did not answer my question. It asked me to set up my two MS accounts and that’s as far as it got. I have about 20 non MS accounts that work fine in the phone app but don’t show up in the watch app..Version: 6.4.41

Convenience without compromising securityMicrosoft Authenticator is the best MFA app. Since I use my Microsoft account all the time, having a second factor in authenticating gives me assurance & security. And the way it’s implemented is perfect—it sends me a notification, I select a number that matches with the browser, and scan my fingerprint (Touch ID). Amazing! And I can also add 2FA codes of other apps/sites such as Google & Facebook. The app also has iCloud backup & app lock with a passcode & biometrics..Version: 6.3.22

Decent app, with one major drawbackI use this application regularly, and it’s quite stable. But, the watch notification functionality is very frustrating to use. It works maybe 40-50% of the time, which is a terrible hit rate for a business related application. It usually says “failed to communicate with phone” which is likely due to some power saving feature in iOS killing the Authenticator app process. But in the end, it results in a frustrating user experience. The feature should either be fixed, or removed..Version: 6.6.5

Apple WatchAlready have accounts on my phone and can’t find them on the Apple Watch and when I try to approve from my Apple Watch it’s says there’s an error. Please fix it..Version: 6.5.4

IOS 14 breaks watch appFix the watch app.Version: 6.4.26

Sign in request approval improvementSign in request keeps on lagging one minute it works and then after it dosent. Please make it consistent. I find that crazy there’s still this problem even tho I upgraded the app.Version: 6.5.82

Thank youThis is straightforward helpful and feels cool working with this thank you so much!!!!.Version: 6.6.5

Please stop blinding me.When are you going to give us a dark mode so I can stop blinding myself at night time while authenticating? I'll happy up my star count then..Version: 6.4.26

Banner notifications not workingThe app no longer sends a banner notification when attempting sign in. Have to manually enter the app to approve. Small thing but annoying.Version: 6.5.82

New version is annoyingThe new version requires you to unlock the app after unlocking the phone, which seems pretty redundant and has broken the Apple Watch app, which I rely on because it's so convenient. Or at least was :/.Version: 6.4.26

It’s a no brainerAs above ITS A NO BRAINER.Version: 6.6.3

Works as expectedJust wish there was a dark mode option for this..Version: 6.6.4

FunctionalEasy to use, easy to set up.Version: 6.6.3

Great except on Apple WatchThe app works great! Apple Watch support is terrible! I’m able to verify 1 in 10 Push verifications from my watch. The rest fail because of a comm error. Okta approvals from my watch always work!.Version: 6.6.3

Add Sync feature pleaseCan we have a sync feature please so that all our two-factor codes appear in all the Microsoft authenticator app installed across my devices. Make it better than Authy..Version: 6.6.3

Excellent appIn addition to storing and displaying 2FA codes, it also is a password manager and password generator. It offers the flexibility of manually adding passwords to store for websites that do not directly support password managers. Also has autofill for addresses and credit cards. Microsoft is very receptive to feedback which is greatly appreciated. Good job!.Version: 6.6.1

Great app works perfectlyKeeps them accounts real safe although it could be updated to be more visually appealing.Version: 6.5.98

Can't get a codeHello Anyone can help me with my authenticator issue? I can't get the code. Thus, I can't access my work email. Please help, this urgent!.Version: 6.6.0

QR code warningApp needs camera permission to scan QR cows (duh) but doesn’t warn you if it doesn’t have the permission..Version: 6.5.98

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Microsoft Authenticator iPhone Images
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Microsoft Authenticator iPad Images
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