Microsoft Authenticator Customer Service

This authentication app provides multitudes of features that allow users to authenticate in many different ways and allows for more than just two steps in verifying your identity—providing for an even more secure experience, if that’s what you’re looking for. I previously used Google Authenticator for most of my accounts and ended up losing a couple accounts over that. This app pulled the rug from under Google’s alternative and forced them to update their app after two years to make it actually usable for their consumers. Even after the updates, this app reigns supreme with the great abundance of security features it provides to users. Although the smoothness in transitions and smooth feel of the app overall be better, the UI is modern and I applaud Microsoft for that. I’d also like to applaud them for pushing the application heavily on their website. Even more people deserve to know about it and I believe it should be also pushed in advertisements. All in all, this is as close to perfection any authentication app has ever gotten and by far.

Ocupo desarrollar una red de drones con motives de seguridad y monitored crowded cities and vandalism so I need electronic tablets with data base to send a government institutions like police, fire departments, hospitals etc but in network, for security reasons and quickly helped and for disaster naturals how can you can help me with the programation and the design of drones which are electric power and battery powered hibrids and 5 and 300 power horses in motors but light design using nanogravities on the design to easy hover and flying and a tripod to landing for connect to a solar power station, 5 rotors, and a database of one of the institutions like police station size 60?inches long and 60inches circular assembly and aerodynamic control and gps to see because they are going to be on red or network that means at the same time they will have to star power and beginning to get up like a little elicopter but with 5 rotors or elices can you please send me feedback it’s make sense to do a fundraising website to getting this technology and I like to sell others countries

I came across a hacker/stalker who was able to get into all my social media no matter how many times I changed my passwords. He threatened to ruin my life because I refused to be his girlfriend. He used my social media to attack my own family and friends. A friend suggested this app to me and IT’S THE BEST. I see the app giving me notifications often that someone is trying to get into my stuff. To this day, no crazy people have been able to interfere with my online life. Now I wish there’s a way to stop this guy from endlessly contacting me with new numbers and social media accounts. The police are unable to help because he doesn’t send death threats so this is just the life I have to live. Yet fortunately I have this app to protect stuff such as my Instagram so I can post happy memories and not lose any of my cute little Facebook games.

Overall, I love the app. It does its job and I can't argue with its functionality. However, I give it a four star because I do have a few concerns and complaints I'd like to see implemented. Its the simple aesthetics of the design of the authenticator. I would love to see folder/group settings implemented where you can group codes together under a drop down menu, instead of just having a whole spew of a list of random codes you have to scroll through. Something similar to the functionality of 2FAS Auth. Another thing I'd love to see would be Icons used instead of a boring, plain grey, busthead (maybe use the MS MFA logo?) When a logo isn't supported. Which I would like to also see more support on is icon support from various different services. I find only few companies like FB, Gitbub, and a few others are on the app. Again, I think my biggest complaint is to make it look more sexy of a design and UX. It's kind of boring at the moment. But overall, great app!

I’ve been using Microsoft authentication app for about 7-10 years it’s never given me any problems as long as I had the device it was installed on. I am the world’s worst when it comes to forgetting every single password I have created and almost as soon as I create the account login information. I just got and iPhone 11 so I’m trying really hard to get anything as close to what is needed for my apps to continue working properly. I personally highly recommend this app. I did install the google authentication app but to be honest when I clicked on the option I thought it was going to pull up my Microsoft authentication app so I will more than likely end up deleting and uninstalling the other one for space purposes.

2-3 years ago (or longer?), this app was terrible. Lots of problems, and I remember being very frustrated with it. Fast forward to the last 12 months that I’ve been using it, and I’m really, really happy with it. It’s a critical app on my phone that I use to authenticate for Work AND for my personal Microsoft accounts. I like that Microsoft products can tell that multiple accounts are being used, and Authenticator has got it where it counts. I wish that transferring my data from my old phone to my new phone was a little bit easier. The main authentication mechanism at work breaks each time, and I have to go to a special website to set it up every time I get a new phone or wipe out my current phone and re-install everything.

Updated: after doing a little more research and trying different things I realized that passwordless logins only happen on my devices. I logged in 5 different devices that were mine and I didn’t have to put a password only a pop up of approval on my other devices which scared me cause it’s one step verification. but I guess it’s cause it recognized my device. But if you grab another device that’s not yours it will ask for a password. I think this is the way it works. Not 100% sure. I think this is a great idea to make it more seamlessly for the user. But it would be pretty great if we can choose to either have that option on or off. Changing my rating to 5 stars. Great work guys.

Microsoft Authenticator is our suggestion for all of our MSP clients when we need to suggest a MFA application to use. The only recommendation I have would be to include the ability to create groups of accounts that could be toggled to display or not; for example I rarely have to see my personal accounts for Facebook or eBay, so being able to group them as “Personal” and not have to scroll past them to find others, but expand on them as needed, would be a huge selling point. And, yes, I understand being able to organize them, but with well over 100 accounts in the app, I’m seemingly scrolling for for just about all of them except for the primary/top 5.

The Microsoft Authenticator app is already a strong and reliable tool, but there’s room for improvement. For users who manage dozens of accounts—across work, personal, and shared logins—navigation can become cumbersome. A simple yet highly valuable feature would be the ability to organize accounts into groups or folders. This would make it much easier to find the right account quickly and keep things structured. Adding this kind of organization would greatly improve the overall user experience and make an already excellent app even more efficient.

I recently reviewed this when they had just removed the Apple Watch app, and the only notifications that were coming through. When I authenticated with my work environment, the notification was that I needed to pick up my phone in order to authenticate, where previously I could do the authentication on the watch directly. Losing this functionality was intolerable from my standpoint. Fortunately, it looks like they restored this functionality, and I am now able to authenticate from my watch again without having to pick up my phone. Given that, I will put this back up to four stars. I would have called at five, but they still get dinged for doing that in the first place.

Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.

Got a new phone. iCloud backup recovery didn’t restore this app fully. All good, but when I go to restore from Microsoft backup it tells me I’ve tried to log in too many times and to try again tomorrow. Uhm… first of all, no I haven’t and second, F you very much. And when I try to use my Microsoft security key (backup option for recovery) to gain access again, it tells me I have to wait 30 days!! Microsoft, security is one thing but when I, as the rightful owner, can’t even access my own accounts despite having all the right info, your essentially no better than a hacker locking me out of my accounts.

While the app works as expected on the phone, it completely fails to work with Apple Watch, although it’s programmed to do it. I installed it on the watch, and it shows the prompt to approve on it, but approving apparently does not make its way back to Microsoft; worse yet, when the watch is showing the prompt, the phone already does not, so in the end nothing works. Even worse, I opened support incident with Microsoft and the rep is completely clueless about Apple Watch and how the Watch works with the phone, and is doing his best to get rid of the problem by telling me to contact Apple Support, among other things.

So a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all.

Update: Updating my rating back to 4 star. Ok, the option to hide the input form now has a 5 second delay to allow me to see the number. This works out, but a second or two delay before the form pops up in this particular scenario would have been ideal. The app is great and does what it exactly what it is suppose to do. However, there is a bug in which our company login policy requires a number to be typed in. When the number shows up, it gets immediately blocked by the input screen, with barely a glimpse or no time to see what the number was. I'll update the review once this bug is fixed.

This app is horrible. Microsoft offers no support. I can’t log into my account because I have to verify through the app. It won’t let me verify until I login to my account and the vicious cycle continues…. just useless.

This is a good app for MFA. With either personal or work/school based Microsoft accounts the notification function makes it easy to securely sign in. It can also be used to secure accounts for other services that allow an authenticator app as a second factor. Unfortunately, Microsoft recently decided to remove support for Apple Watch. This is a major reduction in convenience, and makes the app more of a pain to use. Now instead of 2 taps on my watch to allow a sign in, I have to dig out my phone, unlock the screen, select the notification, type in a 2 digit number, and then finally click the button to allow the sign in. Ostensibly, this is because they added a number match requirement to reduce people clicking allow on notifications they didn’t recognize, but that doesn’t make sense. Number matching was already a thing, it just gave you 3 numbers to choose from instead of having to type the number in. Even worse, the new number match functionality (the reason they removed Apple Watch support) is only for work or school accounts. The existing number match worked perfectly well for personal Microsoft accounts and with Apple Watch, but they made the choice to remove that functionality for personal accounts as well. I understand that there’s always a trade off between convenience and security, but this time the loss of convenience is significantly greater than was necessary to achieve the security benefit added. The logical solution to notification fatigue issues would be to lock the account out for a period of time after multiple failed login attempts, as has been standard practice for decades. Why choose to reduce functionality and add friction to the sign on experience rather than simply recognizing multiple failed attempts as a problem and stopping subsequent notifications there?

If I could rate this no stars, I would. For the sake of “protection” this app makes it ten times more difficult to sign into your own accounts 🤩 It’s truly a thrilling experience to get a million verification texts when all I want to do is sign into my email. It brings me so much joy to have to redownload and then delete this app from my phone every few months when Microsoft stops remembering who I am. I only have a Microsoft account because my University uses it. What am I emailing that requires me to have to go through this entire ordeal? I could care less if a hacker knew about my invitation to have lunch with the Dean of the Honors College. It’s like using a high security bank vault to protect a moldy ham sandwich. And what’s worse is the Authenticator barely works. It doesn’t even sync up with the computer I’m trying to sign into. That is all. I wish I didn’t have to download this scummy corporate software onto my personal phone. The college should have to pay for it tbh or disable the two step authentication (which is more like a million step authentication. Seriously, when I say I had to sign into six different times on both my phone and my computer, I mean it).

Who on Earth thought this was a good idea? This is one of the worst safety apps I’ve ever had the displeasure of coming across. I’m a college student, so I use Microsoft Word to turn in assignments. I then left my account for a time over the summer of ‘25 due to having a summer break. I had no idea this horrid thing pretending to be a safety feature would be the biggest roadblock to accessing my college account. I go to sign back in and find out I need to download this app, okay, odd but sure I’ll download it. Tell me why for the next hour I’m in a miserable cycle of trying to get access to my account on my laptop while not being able to sign into the authenticator either. Every single time I try to ‘sign in’ to my account on the authenticator, I need permission from…the authenticator? But how? I’m already ON THE APP! HOW CAN I ASK FOR PERMISSION FROM THE AUTHENTICATOR WHEN I’M ON THE AUTHENTICATOR? Needless to say this was a completely unnecessary safety update so people couldn’t hack into my account (as if two step-verification doesn’t exist) and use my Microsoft Word. Microsoft Support is equally as useless. -10/5 tell whoever came up with this idea is not intelligent in the slightest.

Let me say that this app used to be good back in the day. From school to work, most places used this as the go-to authentication method. It was easy to use, but that was back then. The new authenticator is full of glitches and impossible conundrums. To register a new account in the app it would ask for the codes that are shown in the same app but on another page, with no way of viewing them. How? Or it would ask you to approve a sign-in request without the request ever popping up. But the main thing that makes this app horrible is the lack of support. Unless you can log-in and fix the problem yourself, you’re out of luck. I lost revenue and precious time trying to get into my work account when I knew the email and password. The authenticator app simply wasn’t working. The phone number tells you to go online. Everything online requires you to login to get anywhere. I had to request a call from the sales team(who can’t solve any issues cuz they only do sales) and beg them to help me get into contact with a tech support rep. Then it still took 2 more weeks. There’s other WAY better authenticators out there nowadays. So I wouldn’t recommend Microsoft anymore.

Let me begin with the cliche I would rate this infinitely lower if I could. I have been an avid and strong supporter of Microsoft for several years; first using it in the United States Navy then School and finally in the professional world, but this app and lack of support is ready to have me retract every good thing I have ever said about the company! I am having an issuing authenticating an account at my school. It is most likely the Schools fault. That being said there is no way to verify this as it is impossible to talk to a Microsoft representative over the phone. It is impossible to access support over chat without logging in to your account! I understand there are millions of problems every single day and it would be difficult for the company to address every single one, but don’t scale your company to the level that exceeds the volume of problems you are willing to address. Money hungry tech companies where CEO’s accumulate billions can’t expend the millions to outsource there trouble shooting it’s despicable and for the first time ever I am taking the time to rate an app and boy is this one a doozie. Shame on Microsoft may God have mercy on your positronic souls!

Authenticator is one of a few applications that allow you to setup MFA. The application is somewhat functional, but there are a number of user experience annoyances that have inspired this review… Im not sure if this is because the organizations Im working with are messing up in interacting with the authenticator or the authenticator itself but it is quite infuriating. The biggest headache and the reason Im writing this is that the application cannot merge authentication accounts. This means if you introduce even one new account before attempting to recover on a new phone, you simply cannot pull in your old accounts any longer. This is a huge headache for people with high security domains, where securing an account can take a few days (Github, Im talking about Github). That being said, that is just a short setup and well, you can just smash your new accounts and pull in the old ones. The obvious, brain dead choice would be to simply resolve merge conflicts by accepting what ever was currently on the phone. If that was a problem, users could delete the account the machine and just reimport. Or, even individual imports and conflict resolution. But I suppose that takes a week of effort and microsoft simply cannot afford to focus on authenticator for that kind of user experience feature. Sorry, rant over. In short, it does what it says on the tin. You will be annoyed by the little things, and probably infuriated when you get a new phone, but you will be able to use 2FA.

I was just sent in circles 15 times re-entering in my email and password over and over again and this app will not sync with my email which means I now cannot use my email on my phone at all. This app is more than just aggravating, if you install it it will try to take over all the passwords on all of your apps and all of your signins there is no way to stop it doing this, I tried turning everything off in the app and it still would open the app if I was trying to sign into eBay or any other program I needed to use through safari or otherwise. Even after removing the app completely I cannot access my Mail on my phone, I’ve done everything you’re supposed to do including the text to your phone number and every other way of authenticating it will not allow me to do it and I’ve just wasted half an hour of my life trying to find a way to get it to work ****do not download this app, you can never get rid of it it is forever and it does not work well****

Simplify having two Microsoft accounts as recovery or as primary accounts change notification jargon to improve security by not notifying what each notification is for- use two primary accounts and both of them are not work or office emails then you’re going to have a hard time loading all of your codes from each of those emails into one app easily accessible by the owner of those emails and authenticator account it is ridiculous backwards, and opposite of what I’ve heard from customer service and Microsoft stop giving people the runaround the stack needs fixing that You care about making money somehow or do you care about having a useful app? Instead of making the people happy and spoon feeding them each notification with exactly what it is. Perhaps you can disclaim initially and declare that you will only notify for security reasons but you’re alerts your banners they should be either customizable or we should be able to hide them?

I am a Microsoft girl and have been for decades. I'm also an iPhone girl and I hate that the two don't seem to work and play well together. The current issue is that I have the Authenticator app on my iPhone and I also have it on my iPad. The Authenticator app on the iPad does not sync to the Authenticator app on the iPhone so that the iPhone, which is fully-featured works great, but the iPad is empty of my accounts. None of the codes, nor any accounts, ever show up. The iPhone and the iPad are on the same account, but Authenticator does not seem to recognize it. This is a known issue and going out to the Microsoft sites to try to find out how to fix the issue and implement the fix is an exercise in frustration. I can't tell you how many people are out there trying to find an answer for this issue, but Microsoft, the big behemoth that it is, does not have time to listen to the little people who buy their products and who need a fix for this. So sad.

Caution: You have no backup. Read that again. With this app you do not have a backup of your MFA Secret keys. You probably obtained this app in order to login to Microsoft 365 with MFA. If you are a system administrator type you probably have about 30 Microsoft 365 Accounts. Then you decide to get a new phone and you learn that the keys used to generate codes cannot be transferred to the new phone. This app has the word “backup” but it does not make a useful backup. It will perform the restore just fine and you will see every account you had, and they will all be broken. you will have to log into each and every account individually and create a new MFA device. This app is incredibly dangerous, you should stay away from it. It gives you a false sense of security. It should simply tell you it’s not capable of backing up secret keys for Microsoft 365 Accounts. To be fair, it does back up secret keys for non-Microsoft accounts. If you use literally any other authenticator app, it will back up all of your secret keys, unlike this app. I believe it’s against Apple’s rules to name the names of those other apps in this review, but I can tell you I have personally used them all, and I just got done restoring codes from about six different apps, and only Microsoft is unable to restore Secret keys. This app is a dangerous menace. Do not be foolish enough to trust its claims of performing a backup or you will be sorry.

Until the most recent iOS update I was able to log into my Microsoft Outlook work email account without any issues. Now, every time I attempt to login it pulls up the authentication app I receive an error stating my sign in was successful but does not meet the criteria to access this resource. I do not know what this means but the issue is I can no access my work email. I’m hoping this a software update bug that will be resolved soon. You cannot access this right now Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin. I recently found out from a colleague that my company’s IT people purposely restricted our access to check email outside of work for security reasons. It isn’t a software bug but was done by design. Prior to this change the app seemed to function normally.

I would rather have good old fashioned passwords. I can’t log in with just my password, and if I didn’t have access to my old phone I would have NEVER gotten in to my account. I didn’t have access to it at first and I tried to get help from them but they were useless. If you use this you can lose access to ALL of your stuff. I know somone who it wanted them to sign in using a phone from a long time ago when they didn’t even have it anymore. This is dangerous when it comes to being able to keep your info. A complicated password is all you should need to get into this. They shouldn’t even allow for organizations to not allow passkeys and things like that. Microsoft gave me NO help. I couldn’t log into it with my PASSWORD and I am lucky I got in at all. Can’t stress enough this app doesn’t work and it shouldn’t be used for personal or work accounts ever. I almost one of the biggest exams in my class because of this. It also said this was backed up to the cloud, it was not.

In short, my account was hacked after selecting Deny multiple times when the intruder was trying to gain access to my account. After selecting Deny 4 x’s, they were able to access the login site and have a onetime passcode sent to an email of their choosing, allowing them access to modify my account. Can someone inform me how this is safe, and appropriate for Microsoft to allow this in such a convenient manner? What’s the point of denying authentication if they can just have a passcode sent to them immediately, to an email not noted on the account??? If denied multiple times, the account should be temporarily placed into a frozen state allowing Microsoft time to investigate. If a onetime passcode is sent to an email not noted on the account, then the account should be temporarily placed into a frozen state to allow Microsoft time to investigate. Be proactive, not reactive. There are so many logical things wrong with this breach and yet nobody in Microsoft’s security is taking this seriously, or addressing the issue. You guys are really killing it.

I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.

I really like this app the way it currently works but lately there has been a pop-up saying that in the future it will no longer pass account information to 3rd party apps which will be a major problem for a lot of people because many Internet sites require 3rd party apps instead of a browser (yes, my default browser is MS Edge) & having to copy paste the account information would be a major step backwards. Were it not for this issue, I would have rated this app 5 stars. This is an addendum to my previous post. A few months ago I purchased a November 2024 MacBook that runs many iPhone/Pad apps but unfortunately this is not one that will install on my MacBook. I would appreciate it if Microsoft will consider allowing this app to work with recent MacBooks. Not being able to use this app on my MacBook is a huge disincentive to my continued subscriptions to Microsoft software.

This app will log you out and malfunction regularly. If you are using this for work accounts, be prepared to randomly not be able to do your job. The app will log you out and then ask you to use the app to verify yourself to log you back in, which obviously you can’t do if you’re logged out. There is apparently no other way of logging in either. And that’s when it even admits that you have a Microsoft account, which it occasionally won’t do. This has happened 3 times now. Updating and removing the app doesn’t help, I’ve tried. Sometimes it’ll make you endlessly authenticate something on a loop forever. Forget about being able to use it if you upgrade your phone. Everything is gone after that. I’ve never seen an app work this poorly. Unfortunately, my company just adopted it as a log in process, so I’m trying to convince IT to find a way to remove it from my process, like the older employees have because it’s just too frustrating.

I'm a contractor that visits secure facilities where NO phones with cameras are allowed. It's not feasible for me to be issued a non-camera phone by multiple organizations and I am loathe to remove the camera from my > $1000 iPhone (not to mention losing Face ID) or go through the hassle and cost (phone plus camera removal) of a second phone. The Apple Watch was the obvious answer. When I learned that Microsoft was removing Apple Watch support from Authenticator, I stopped updating the app and was able to continue using Authenticator on my watch for my consumer Microsoft Accounts AND my Work or School Accounts and it continued to WORK, even the option that prompts to choose one of the three numbers that are shown. (There were a couple places where my desk was too far from where my phone was locked up so I had to get up to move into range, but it still worked.) So, I don't believe Microsoft's explanation that the Apple Watch can no longer be supported. There's also the fact that multiple other MFA providers continue to securely support the Apple Watch. I was recently forced to get a new phone since my old phone doesn't support iOS 17, security updates for iOS 16 are no longer released in a timely manner, security updates for WatchOS 9 have stopped, and Apple Watches upgraded to WatchOS 10 only work with iPhones running iOS 17. Unfortunately, I found that there is no supported way to install the older version of Authenticator on my new phone, even when transferring everything from the old phone or restoring from a previous backup. (At least I'm one of the lucky people that didn't proceed with wiping the old phone after transferring everything to the new phone; I was able to use Authenticator on my old phone to get into my accounts to set up Authenticator on my new phone.) So now I'm going through the hassle of trying to figure out how I can continue to do my job without needing to jump through a bunch of (potentially expensive) hoops.

Like any Microsoft product, this one seems to break in unexpected and sometimes quite funny ways. For example: * Approving a sign-in request should require one Face ID, right? Ah, but Microsoft Authenticator will first scan your face when you open the app, then again after you enter your digits, then — this is the kicker — a THIRD time, just for fun. If ANY of these requests fail (maybe you thought two was enough and put down your phone), then your browser will go red, and say the request has been denied — get out, filthy hacker! You’ll have to re-sign in. Quite literally takes 3x as long. * Signing in from e.g. Teams on iOS will cycle between the Authenticator and Teams apps at least twice * I’ve had situations trying to sign in on Microsoft Edge where it tries to two-factor authenticate -> opens Authenticator -> asks for password -> tries to two-factor authenticate -> infinitely (preposterous)! Had to close the app and restart. * The funniest way this app has failed is that sometimes it asks for authentication codes — WHILE SIGNING IN ON ITSELF — and then BLOCKS the codes with an immovable window asking for the codes! To top off the hilarity, they added — get this — a “show codes” button that *hides the window for 5 or 10 seconds* so you can scramble to remember them before their OWN APP blocks itself again. I legitimately don’t know how this app has 4.8 stars, it’s like someone wrote a joke application to simulate how many things can go wrong in a simple authentication flow. But since Microsoft has a monopoly, I doubt it will change ;)

I have no idea if it is me or the program that has consistent issues with passwords not functioning as they should, especially with the Apple One account . It seems as though I am in constant need of changing my passwords because I cannot recall what I have changed them to even though I utilize the tools available to me in generating and saving them to my current password apps (i.e Google and iCloud). I seem to spend an inordinate amount of time logging onto websites and updating my passwords. I have tried Lastpass, RoboForm, Google Passwords, and iCloud. I’m currently utilizing BitWarden and am not too impressed with that program due to the redundancy of continually entering in the same information. If you’re holding a helpful solution for me, I would be quite appreciative for steps to take solve my passwords problems!

I feel Microsoft products are created by engineers for accountants to use. They are safely the most pedantic and non intuitive as a good Rube Goldberg machine. In this instance I’m trying to re- add my outlook to my iPad and because it now has the stupid two phase interlacing of souls I must go through the authentication app. But when the authenticate app asks me to then type in the special secret decoder ring number before I can run into the next road block it secretly already created the next three by telling me to go to the authentication app (which I’m currently on) to get the number for the authentication app (which I’m currently on) to unlock the next phase of my Microsoft jail puzzle (which I can’t do because I’m being asked to get a number from an app that is asking me to get a number from itself). It’s maddening. Why does it have to be this difficult Microsoft? What secrets are going to be stolen from us here at this mom and pop faux blinds sales office?

The app will work to provide you with OTP, however the app lacks many backup and export features which will make it so when you get a new phone (or worse yours breaks) you will have a headache to move it over. Supposedly the app has a functioning iCloud backup feature, however it is being phased out for something new. That would be fine except on my new phone I have no way to use the backup which i enabled on my old phone as they are phasing it out! The removal of iCloud backup would be fine if the app had a working export function, yet it doesn’t. This means I’m forced to go into every website and remove the old Authenticator and add my new one. If I had lost my phone instead of replacing it I’d likely be locked out of some of my accounts

Don’t believe a single good review! How does Microsoft control our domains? It’s a parasitic demon app. I already had to literally close down my business because Microsoft authenticator completely locked me out of my account loops me loops me loops me Support couldn’t help me spoke with them on the phone for about two hours. They said they were going to escalate it and to be patient because it was a complex issue and it would take a week or two for someone to get back to me that was I don’t know four months ago and now I have a new business that out of the blueI needed to put my credentials in and everything else and now this app has ruined my life yet again and if I lose this second business because of this stupid app, I’m gonna lose my mind. I can’t believe any of you think this is a good app because it’s a light. They’re probably fake reviews because this app ruined my life. I hate you micros

Google Authenticator works flawlessly, every time. So 2F Authentication can be done well for iOS. Microsoft just had a very poor execution of it. I was suddenly booted from my email (outlook365 from my web browser) as of yesterday. I’m told to accept the request pushed to Microsoft Authenticator. No request is there. I use alternate methods (all of them) and no matter what, I’m still routed to again accept a push notification that I'm not receiving. I tried looking in iOS settings and everything looks fine - push notifications are enabled, etc. I tried deleting and reinstalling the app, no luck. There are NO guidelines online. Several people have written on Microsoft forum with this problem and no technician has answered. I, of course, cannot write on the forum because I cannot log into my account. This is just a terrible app because it provides absolutely no troubleshooting help at all.

This Authenticator App, is temperamental. If you have a business account and the app isn’t working; too bad; you can’t log in and there is NO way to remove the verification. You can’t just use your email and password. And if any personal account is linked that shouldn’t require authentication, too bad you can’t log in. Also, what happens if you lose or break your device. This whole thing isn’t well thought out and Microsoft needs to address it. Also can’t contact the company for help if you can’t sign in. If you are thinking of using Microsoft for your business email accounts (PAID) look into the other options. I just spent an hour trying to use this app to authenticate my work email; just SO I could access my personal email. THIS FEELS LIKE A WAY TO INTENTIONALLY LOCK USERS OUT OF THEIR ACCOUNT AT LEAISURE; especially since it won’t let you remove or disable the feature.

Got an Apple Watch? Wouldn’t it be cool to respond to Authenticator requests from that computer on your wrist instead of digging out your phone and logging into it instead? Would make the password-less dream a lot easier. Except Microsoft Authenticator still has the bug where the linking process of accounts from the iPhone app to the Watch app fails, over and over and over. It starts with a little screen on the iPhone saying it’s beginning the sync, but that goes away quickly and the Watch app eventually times out and fails. I’ve tried everything, and my reading on Microsoft’s forums says I am very not alone. Yet software from far lesser companies than Microsoft are able to pull off this data syncing trick just fine. Maybe send your devs to WWDC and talk to some Apple engineers about the problem? I don’t get it.

I wish I could give 0 stars. This app has made it impossible for me to log into my schools outlook email and my academic future is in jeopardy because this app is so slow and unfixable. Like please fix it you’re messing with a lot of students ability to do their schoolwork and communicate with their professors. There should be a 24/7 REAL person support specialist for an app that bugs this much and is useless in its entirety. Please care about people and take this app down. So we can go back to using google or other means. My school only uses this Authenticator app and I am frustrated as heck trying to figure out how to troubleshoot this with no live support specialist because Microsoft dodges using real people that could help us to save money for themselves. For such a big corporation with little to no actual useful support. This is a disgusting and greedy path you’ve chosen.

I've used MS Authenticator for 2FA and as a password manager for many years with it installed on my iPhone and regular use through Edge on Windows PC. I'm setting up a new iPad; I've installed MS Authenticator app and signed in using my outlook account - the same account I use on my iPhone and Windows PC. When I go to sign in to anything (browser or in app), I'll receive a prompt at the top of the keyboard asking if I want to use my saved credentials for the site. This comes directly from the MS Authenticator app and is what I expect to see. The only potentially notable difference is that I've signed in to this iPad using a different icloud account to the one I use on my phone. I suspect icloud and Microsoft account have no link however thought I'd mention it. However, when I click on the prompt, it does nothing except replaces the option with a "passwords" link to open my default password manager. When I click the Passwords button it comes up with a message saying to continue setup When I click to "Open Authenticator" it shows I'm signed in and everything is configured correctly. I can't see a single difference between my iPhone that works and this new iPad. Below is the saved password for the site I was trying to access. Below shows my settings for Autofill are correct Picture of the actual settings: Things I've tried: Resetting the iPad to factory defaults and starting again. Multiple sites in browser and multiple apps - all the same result. Uninstalling the app, rebooting the device, reinstalling and testing again. Disabling autofill, rebooting, and re-enabling it Created a dummy entry in Apples keychain password manager - that worked.

After reading a lot of the Most Recent reviews, it seems I’m not the only one in claiming that the app doesn’t work. Codes are not appearing on the Authenticator as they are supposed to, as they USED TO. Perhaps it’s the introduction of the iOS 16.5.1 update, but since then I haven’t been able to log-in to my email. I’ve gone through ALL the troubleshooting recommendations posted on the Microsoft Support page with no luck. All of my notification settings are as they should be, I’ve restarted my phone, I don’t have any third-party apps potentially causing interference. I’ve deleted my account from the authenticator to re-add it and, like others have stated, in order for me to get into my account I have to AUTHENTICATE WITH THE APP— it’s so backwards. Alternative methods of verification, STILL REQUIRE YOU TO USE THE APP. TLDR: Authentication Codes do not show up in the app and I’ve tried everything.

I’ve apparently had my Authenticator account since 2014 (is what it says) however it wasn’t until the last year or two that I feel like I started being asked to use it. I got a new phone & now cannot sign in via the Authenticator app (it wants to use itself to verify, which obviously won’t work), cannot access my work email, Microsoft 365, online accounts, etc all tied to Microsoft as they require verification via the Authenticator app. And I cannot access the security features on the online copilot (one of the suggested workarounds) as it still requires verification via the Authenticator app. I’ve talked to multiple people at Microsoft (a feat of itself), & am going on a week with not being able to perform business duties as I cannot access my email. Terrible all around with little to no help from “support”.

I am extremely frustrated with Microsoft's lack of support for their Authenticator app on the Apple Vision Pro. As a professional who relies heavily on Microsoft 365 for daily tasks, I was excited about the potential of using the Apple Vision Pro in my workflow. However, this excitement quickly turned to disappointment when I discovered that the Microsoft Authenticator app is not available on the Apple Vision Pro. This lack of support makes the Apple Vision Pro almost worthless for my professional needs because my company requires the use of the Microsoft Authenticator app for login purposes. It's baffling that Microsoft chose not to make their existing iPad version of the Authenticator app available on this new device, which seems like a simple and straightforward decision that would have benefited both Microsoft and Apple customers alike. The absence of transparency from Microsoft regarding why they made this decision is particularly disturbing. It feels as if Microsoft is failing to acknowledge the needs of its users who are early adopters of innovative technology like the Apple Vision Pro. This oversight has left me in a position where I cannot effectively use the Microsoft 365 suite on a device that has significant potential for professional applications. I urge Microsoft to reconsider their stance and make the Authenticator app available on the Apple Vision Pro or share the presumably technological reason why it can’t be done. Until then, the Apple Vision Pro remains an underutilized expensive iPad on my face, good only for watching movies.

The app is having trouble since the last update. When the pop-up to enter the number opens, the Auto-fill kicks in and it appears to be frozen. It doesn’t react to any taps for a while but then it wakes up and shows all the numbers you tapped. There can’t be auto-fill in that field. Also, the old bug of number entry screen not coming up sporadically is still not fixed. Not a major issue as it can be summoned by additional tap but for the app where the only UI is to enter a number it’s annoying. And I wish it didn’t require touch ID twice. There is no reason to ask for it before opening the authentication window. Again, not the end of the world but a nuisance in our daily lives.

Genuinely curious why push notifications are so necessary. I have a different authenticator app I would have preferred to use, but I was given no choice but to use Microsoft’s. Fine, okay, yeah, I’ll install a practically pointless app that does the same thing as another app I already have. But then this app also requires me to turn on push notifications! You can’t finish setting up the authentication without allowing notifications!! That’s insane!!! That’s predatory!!! I’m incredibly disappointed and will be deleting this app and the account it is tied to as soon as I am able to. Luckily, I only needed this authenticator for an account I have through an organization. If it was for my personal email I would create a different email address through another company rather than being stuck with this company.

After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.

This app is a good 2FA app, but it is not something I use much as I rarely use authenticator apps for 2FA. The password manager was the reason I used this app. It was never that great to begin with due to it not allowing you to name logins, only website names and login information. However, with their recent change that will remove password management features from the app in an attempt to get people to use Microsoft Edge, their app has become nearly useless to me. This forced me to find another password manager, I am not using apple keychain because it had similar faults to this app, not allowing you to enter additional information or having vaults. After finding out about this change, I searched for a better password manager, and I am now using 1Password.

The app just suddenly disappeared from my phone one day and when trying to recover my accounts, all my backup was lost! The only thing i can think of the reason why this happened was I had installed company profile and other company shenanigans on my phone. Since i wasnt accessing company apps anymore, i deleted all of them. I didnt give any permission for this app to be deleted. What’s worse is I backed up my accounr but somehow i didnt get anything recovered! It even shows the correct latest backup date and time. So i dont understand???? Bad enough the UI/UX just looks so clunky and confusing, esp when backing up…. I had been so happy to use this but now this is a headache. I cant even trust this app wont ghost me one day or backup my authenticator accounts. :/

Fix the watch app

When I sign in to my school account and it tells me to enter a certain number on this app, NOTHING shows up on the app for me to put in that stupid number! My app is up-to-date and my wifi is working just fine. IDK why I have to have this app from the beginning, ugh.

Sign in request keeps on lagging one minute it works and then after it dosent. Please make it consistent. I find that crazy there’s still this problem even tho I upgraded the app

Careful it doesn’t delete your account because you will never be able to access that again. I got a new phone and the backup didn’t work properly so I wasn’t able to access any of my accounts until I was able to get to my old phone which still had the saved info

Watch approval stopped working for me. I only can approve from the phone.

Whenever I have to use this and then leave it running in the background it causes my phone to excessively heat up and drains the battery. If I remember to close the app and this doesn’t happen.

When signing into the Authenticator app, the app asks to use the Authenticator app to approve the request. Did Kafka design this?

I hate everyone involved in the making of this stupid trash-heap

This app is useless and doesn’t work at all, I can never log into my account cuz I need a code but when I open the app, I never receive any code to log in no matter what I do. I need to log in my university student account Microsoft DO SOMETHING!!!!

Try to login my email which pushes me to open the authenticator app to verify my identity and then once in the app it tells you to go to the authenticator app to and enter the code that’s on your screen except your already in the app sooooo…

Your apps on the phone really sucks. I was trying to open my school account. Then my school will direct me to your apps and then your apps will ask me codes without seeing the code first and the only option I have are. If it’s not me and the yes that doesn’t work because I have to provide codes first.

See review 1 yr ago. Can't log in viscous circle Horrible

Can y’all fix the app already. Every time I try to log in it says use the code sent to my authenticator app so I open it and there’s no code and it says no new notifications. It’s been doing this for 6 months and apparently I’ve ran out of verification codes to send to myself because that’s the only way to confirm so I am now locked out of my university classes. Might be the worst app I’ve ever used.

Push notifications no longer work on my iPhone or my Apple Watch since the Last sets of updates. The Apple Watch notifications hasn’t worked in months. The notifications are set to on for this app. Come on Microsoft.

Works well enough for generating/storing 2FA codes but there’s a lot of problems. - Backing up is unclear and extremely unreliable. - Apple Watch support doesn’t work, either fix it or kill it. - App is overly confusing to use, especially with multiple Microsoft accounts (Personal and a Work account). I expect way more, the app isn’t terrible but it certainly is the Windows Vista of available Authenticator apps.

Got a new phone and now I’m logged out the Authenticator app. Now I can’t access any of my school work or my school email because there no way to log back into the Authenticator app on your phone.

If you try to log in on the app it will ask you to use a verification code in the app (which you cant get because you cant log in) and there is 0 support from microsoft at all, no numbers or useful information anywhere

Probably one of the worst apps that you can download on the App Store, extremely disappointing coming from Microsoft, this goes to show how little the company cares as the app as basic issues that still haven’t been resolved. I recommend everyone to download a different authentication app.

Je dois me connecter sur mon compte collegial teams,mais après avoir entrer mon mot de passe sa me demande d’entrer un code sur cette app, mais rien apparait. Une vrai perte de temps même mon compte bancaire demande pas autant de « vérification » je sais pu quoi faire personne veut m’aider et c’est un problème qui date. Bravo microsoft sa travaille fort👏🏼

I’m am horrified at the poor design of this app, and even more so by the lack of support. This app is a much greater hindrance than it is a help and when things go wrong, you’re on your own to try to resolve them. Could not be more disappointed.

It’s hard to use. no videos help. On the rare occasion it’ll work, but otherwise it’s overall a horrible app.

Transferring my business account over to Microsoft to use email handle and One Drive is the single most worst tech experience I’ve had, and I’m fairly technically literate. The Authenticator App system is completely broken, inefficient, and senseless. Nothing is simple, any adding of apps or password resets results in incredible amounts of frustration with a circular loop of getting nowhere. Stick with Google Workspace.

Zero customer support, don’t use this app

This is garbage.

Innutilisable, une pure vidange

This app is horrible. Microsoft offers no support. I can't log into my account because I have to verify through the app. It won't let me verify until I login to my account and the vicious cycle continues.... just useless.

J’ai besoin de cette application afin de me connecter à mon compte étudiant Microsoft, mais rien ne fonctionne. Aucun code n’apparaît dans l’application et aucun code QR. J’ai vraiment tout essayé. Je ne comprends pas pourquoi il faut passer par cette application pour la vérification du compte. De plus, il n’y a aucune explications ou aide sur l’application.

The latest update will not allow the App to work. It wants me to complete the setup with no explanation. It worked for years, suddenly this message comes up when trying to access sites with passcodes that are in the Authenticator App!

So stupid that I need this app to sign into my school email and be able to sign up for my classes. No other way to do it. Upgraded to a new phone now it won’t let me sign into the app on my new phone and is only giving me a 2 digit passcode when you need a 6 digit passcode? Microsoft support is useless so I am having to keep my old phone to hopefully be able to login in. Such a useless stupid app.

Now it’s not enough that I authenticate a request. I have to authenticate my authentication with my Touch ID. And then half the time, it refuses to accept the authentication. There is such a thing as exaggeration, guys.

App used to work and now doesn’t seem to work at all. Won’t let me type in a code or let me receive a code

I have the latest update of the watch app running on WatchOS 5.0. I get prompted to authorize, but tapping approve does nothing. I still have to launch Authenticator on my phone and approve from there.

Hope there is a new version coming. Authenticator on Apple Watch is no longer working.

I need a authenticator code to log in to authenticator and it creates an infinite loop. Complete garbage app.

New phone impossible to access

Why does Microsoft break stuff? It used to work fine, but it just stopped working. I get the code to enter when the app prompts me, but the field to enter the code never appears.

Never works, horrible app. it always take me an hour to be able to connect

Complete garbage and not user friendly. Useless.

Confusing and obstructing to access

Cet application c’est de la mrd elle sert absolument à rien et clc a tout le monde

Microsoft Authenticator just locked me out of my own admin account after I changed phones. No warning, no easy recovery, and no backup unless you set it up in advance. The app shows my account, but doesn’t generate any code, so I’m stuck in a login loop with no way in. For something this critical, the lack of a simple recovery option is unacceptable. If you’re using this for business, make sure you have multiple admins and backup methods, or you risk getting completely locked out like I did. Very frustrating experience.

Rearrange Accounts option in menu does nothing. Button appears to be broken.

Je déteste que deux de mes employeurs utilisent cette méthode de vérification. L’application Bug, sans cesse, elle efface nos identifiants constamment, ne reçoit pas les codes ou n’en affiche pas non plus. Bref, chaque fois, je dois me battre avec les IT pour tout réinitialiser, c’est vraiment frustrant et ce à chaque mise à jour ou changement de cellulaire, c’est complètement ridicule!

I can't log in to my account without being logged into the authenticator app, and I can't log in to the authenticator app without first being... logged in to the authenticator app. I am stuck in a horrid loop that is typical of microsoft office and microsoft outlook. Very frustrating and hard to use

Terrible not easy a mess

Code doesn’t even show up. I can’t log in to my work stuff mobile

Having to sign in everytime i open OneDrive to access my Microslop Word files, and then immediately have to sign in again to edit the file on microslop word doesn’t make sense.

It just complicates everything

I would give this app zero stars if I could. This app is beyond difficult to use. I have had to reach out to my IT department many times to reset this app. It’s unnecessary, full of bugs and glitches. Don’t even try to call Microsoft for help, they don’t have any human agents anymore and their AI agent is useless. Absolute waste of time.