Microsoft Outlook Customer Service & App Reviews

Outlook lets you bring all your email accounts and calendars in one convenient spot. Whether it's staying on top of your inbox or scheduling the next big thing, we make it easy to be your most productive, organized, and connected self.

Here's what you'll love about Outlook for iOS:

- Focus on the right things with our smart inbox - we help you sort between messages you need to act on straight away and everything else.

- Swipe to quickly schedule, delete and archive messages.

- Share your meeting availability with just a tap and easily find times to meet with others.

- Find everything you're looking for with our new search experience, including files, contacts, and your upcoming trips.

- View and attach any file from your email, OneDrive, Dropbox, and more, without having to download them to your phone.

- Open Word, Excel, or other Office document attachments to edit them directly in the corresponding app and attach them back to an email.

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Outlook for iOS works with Microsoft Exchange, Office 365, Outlook.com (including Hotmail and MSN), Gmail, Yahoo Mail, and iCloud.

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To make an in-app purchase of a Microsoft 365 Family or Personal subscription, open the app, go to Settings, and tap on Upgrade next to your Outlook.com or Hotmail.com account. Subscriptions begin at $6.99 a month in the US, and can vary by region. With a Microsoft 365 subscription, you get 1TB of storage for each user, access to all features in Word, Excel, and PowerPoint on iPad, iPhone, and iPod touch, and you can install Word, Excel, PowerPoint, Outlook and OneNote on PCs or Macs.

Microsoft 365 subscriptions purchased from the app will be charged to your iTunes account and will automatically renew within 24 hours prior to the end of the current subscription period, unless auto-renewal is disabled beforehand. To manage your subscriptions or to disable auto-renewal, after purchase, go to your iTunes account settings. A subscription cannot be cancelled during the active subscription period. Any unused portion of a free trial period, if offered will be forfeited when the user purchases a subscription to that publication, where applicable.

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Contract Summary: https://www.microsoft.com/microsoft-365/outlook/contract-summary

Microsoft Outlook App Comments & Reviews

POSITIVE REVIEWS
NEGATIVE REVIEWS

Microsoft Outlook Positive Reviews

Great app BUT....It’s been five months that I have reported this issue and for five months I am told it is a known issue and will be handled with an update; BULL The use to work as described. However, I am not able to load multiple contacts when either creating, forwarding or replying to additional contacts. I have Office 365 on my PC and wanted to synch my calendar and mailboxes, so I added the iOS Outlook app. I have tried contacting iOS support and they intermittently respond. It’s difficult to fix a problem they can’t see or spend time trying At this point the iOS app is not functioning correctly and isn’t supported very well. It’s coming off my iPhone. It’s been months and the problem has been “dumped” into a big black hole called engineering. No one owns any problem. The app works perfectly on my wife’s iPhone and the Apple mail app works perfectly. It’s now been over a year. My only issue is on average 400+ emails are always visible in my deleted folder. When I try to delete a message it immediately returns. I cannot swipe delete anything from my junk file to the delete file I have to manually move it. Mobile Outlook support is useless!!!!!!!.Lew39Version: 4.2201.2

Adequate productIn looking through other reviews, I noticed several, many, reviews that stated how bad the product was but that showed 5 star ratings. ????? It is frustrating to sit and wait several seconds to have my inbox loaded each time I select outlook on iOS. I have reviewed settings and see no correction for that. Am I downloading messages online each time data wise? When moving a message from inbox, it would be nice to have predictive folders shown as on the desktop. I have three major folders that get a lot of messages and it is a frustration to scroll all over each time. My spouse uses Apple Calendar on her phone and we have trouble she invites me on an appointment. I have tried to clear that up but can’t. I would prefer the calendar app to be separate from the email to use in separate windows. Handling and setting up groups for emails is frustrating on all platforms. As I am now retired, I have no great operational demands that Mail can’t handle so I might just go back to that. Dropping MS Office would certainly save some money. The app is not “Bad”, just adequate. Certainly, it is no joy to use but does not cause too much pain-except for that one group of about ten days of email that was lost. Never found those suckers. 🚀 Update: 9/13 Still simply adequate. I have approached my host to find out if I can move all mail from outlook to Mail..OutlookismediocreVersion: 4.2135.1

PLEASE HELP!!!Since Thursday, a lot of my emails are not being sent or received with my usual contacts. I have tried to find the settings button for the last couple of hours so that I can contact you directly. I have no idea where it is. Please respond. I realize Thursday. You updated your app version. I’m wondering if this has something to do with the update? Just called the techie team. They can only help me if I have an actual computer. This is ridiculous! I’m about to switch email providers. Most people these days do not have a computer. They either have a phone or an iPad. What is the compatibility issue? I have had outlook now for about 2 1/2 years and have enjoyed the service. It’s fairly user-friendly. But I need to receive and send emails. Please respond! A few days later. No response. No one even bigger issue. I’m looking at my archives folder. Trying to see if there are any emails that might need to be deleted. Apparently the new update from outlook has saved. Literally every email I have ever sent and or deleted to my archives folder. This is going to take hours to go through, trying to separate the actual emails I wanted to archive from those that were just deleted conversations. What a dang mess! I’ve had it without luck. I change my rating to one star..Sage333333333Version: 4.2313.0

For school or work whatever it’s worth downloadingI use it for school I have an outlook account that I sign into and without logging into my computer I can take outlook wherever and whenever. Their are downfalls using this app and one of them is........that if you have a signature that you put in some emails and others you don’t there is no way to put a signature in your email in Outlook app which I don’t mind but then again I thought all your capabilities that you have online or app on computer you would have in the app for your phone. Another downfall I think is that you can’t say a email is “low important or high importance” I again for me that’s not super important but it would be nice to have on the app for your phone. There are plenty other things you can’t do on the app for your mobile device but you can do on the desktop app for your computer or laptop or pc. Other than, I like using the app and reading emails that come in without running to my computer to reply or even just read a single message I can be away from my computer and use my phone while I’m on the go doing other things that are little more important than sitting at home waiting for a email to come in thinking that’s the only way I can respond and receive messages from Outlook..What is Life!Version: 4.62.0

Pretty GoodI’d give it an 4.5 if I could, but it’s not a four. I’d like it if it was easier to figure out at first how to access other folders such as trash and drafts—or maybe I’m just slow. I like how you can change what the slide function has—I have it set to delete which is super helpful and I wish the apple mail app had. I use both apps with Microsoft OutLook for my school email. I also like the computer version as well. Both versions of the app can (and do) remind me of events I have in my Microsoft calendar (I forget their name, if it has one). This is really helpful as my high school is using teams during the whole pandemic-so I get reminded before school starts, towards the end of classes I dislike, and before lunch ends that I have class which is really helpful. I’ll also mention that you can turn this off—for one or all events—and change the amount of time beforehand that it reminds you at (15 or 5 minutes beforehand for example). I still will use google as my main email because I already am—it isn’t better enough in the ways it is to change. I don’t think it is worse per say that google/apple email apps/websites. Hope this helps!.Ezera CattVersion: 4.57.0

Problems and potential updates?I have mostly used Gmail for a lot of things (my high school email, my undergrad email, etc.) and now as a grad student, I have to use my school outlook email to communicate with my professors. Overall, the app is very easy to use once you get the hang of it. However, one thing I missed as a Gmail user is being able to schedule an email to my professors on the app. I use my phone more than my laptop because I’m always on the move. I don’t want to write an email on my phone only to have to turn on my laptop just to schedule the email. I also wished for the feature of being able to label the priority level of my email to be applicable in the app as well. I thought that was a cool feature that outlook had that Gmail didn’t only to be disappointed that the app didn’t have it. Another thing that worries me is that getting notifications from the app is a hit or miss for me. I didn’t have to send an email for a month and when I opened the app to write one, turns out I have 6 unread emails waiting for me. Thank god it wasn’t anything serious but I’m hoping this gets fixed soon. I would rather not have this happening to me when during my semester..JUST_0A0_FANVersion: 4.2231.0

I weep for everyone who has to use his on iOS.This is the worst app that I have on my phone. Typically I don’t keep apps that I absolutely hate, but since I have no alternative to using this horrible thing, I haven’t removed it. This pathetic thing has caused problems for me professionally. It takes less time for me to boot up the computer and check my calendar and then it does for me to even make my calendar showing this out. Hoping out an email literally takes as long as it would to write a letter and put it in the mail. Smoke signals will be better than this app. I can’t even open my calendar to understand what kind of meetings I have for the day because this app loads every single calendar I have shared to me and freezes every time I click a button. This is horrible. Don’t know why Microsoft insists upon upgrading things to be absolutely terrible. Even more I can’t understand why the entire professional world forces everyone to use Outlook. Gross. Even worse, it’s been out for a year already and you’ve done nothing to fix it, it’s gotten worse if anything. I’d be fired if I was this bad at my job..Felicidades79Version: 4.0.0

Outlook as my organizer…I need one platform that I can use on my devices. I am a Windows user on my computers, servers, and other devices in my office environment as well as other companies office environments. Smart phones are slowly becoming an important device and Apple devices are leading the way for me and my users, especially my younger users. I would like to receive a text and quickly, easily add the sender to my Outlook contacts not my Apple contacts. Once added I would like to quickly search for that added contact on either device via Outlook, but cannot. I prefer the Microsoft 365 local environment, but making it work easily is complicated and very frustrating. I am aware Microsoft attempted to compete in the smartphone arena a few years ago but acknowledged Apple was the leader and gave up. Microsoft won the computer and computer OS battle for businesses decades ago, but Apple is still fighting. Can’t Microsoft continue to either battle for or work with Apple to provide us users with an organizer platform between Windows workstations and Apple smartphones that is easy to use and seamless to use as we work across both devices? Please…? Thanks. — Mark.Tigg2465Version: 4.2216.0

What was wrong w a chronological inbox?Hi - Ive recently noticed emails “missing” from my inbox, which is a result of an update, apparently. Rather than having multiple emails from the same sender visible, they are all condensed into one, despite “organization by thread” turned off. Unless I want to reply back to the latest email, finding a previous email can be a chore, as the emails “organized” within this thread that apparently isnt a “thread” arent always in chronological order. Sometimes newer emails are at the top, sometimes at the bottom, and clicking on the “...” is always required to scroll the conversation to figure out if im looking at the correct message. It’s a total waste of time and I cant see any reason why anyone would want to have to go through this effort to find 1 email, when the previous method involved just scrolling and opening it. I strongly dislike this “improvement” and wish I could revert to a previous version of this app..JackH959Version: 4.2048.1

Outlook mobile is better than the desktopI may get a lot of pushback on this. But the mobile app and the web client in my mind are far simpler to use then the desktop client. I really wish they would just improve the web client a little more. Drop the desktop client and be done. The one thing that frustrates me the most about outlook is it’s filters. I’ve found that using the web client is the best place to set all that up. For this mobile app. I really enjoy it. The area that I believe it needs a little more improvement is the calendar. I can not put my finger on it but the apple iCal is slightly better in this regard. Even the Google calendar is better. Just a little more polish and it would be a 5 star for the app. A few years ago I tested all three clients. The iOS was top on my list of usability. The desktop client I rated about 1.5 stars because it was not simple the first time you login. To get the desktop client even close to the web client or iOS I had to heavily customize it. My instinct tells me the mobile developers understand the end users needs far better than the desktop client developers..TcomputerchipVersion: 4.2230.0

Top iPad and iPhone email app. Rated 4 because you can’t drag and drop attachmentsThis is likely the best or at least the top 3 mail apps for iOS. Swipe actions are customizable and immediate which means you don’t have to swipe and click; you just swipe and the action is completed. The app gives you a few seconds to undo if you swiped by mistake. Unique to Outlook’s email app is that you can accept or decline etc. an invitation and choose to send a response or not the same you would be able to on the desktop version of outlook. It also auto-deletes the invite once you complete the acceptance action which is a more efficient way to manage your invitations. One last great feature for those of us that use keyboards with iPads; the shortcuts are a lot more intuitive and simpler than the Apple Mail app shortcuts. The only reason I gave it a 4 star is that you can’t drag and drop attachments from the emails into side-by-side apps or a side-by-side outlook new email that you are composing to someone else where you want to send selected attachments from a received email. This feature would make it a 5 star app!.Jorge Antonio OVersion: 4.2134.0

User friendliness and efficiency needs improvementSo when you use gmail you can do a search and it will bring up emails specifically from the word you searched. For example, if you search for Apple Pay it will pull up emails from Apple Pay first. If you do the same search in outlook it will give you all emails that include those words as the sender, subject, mention, etc. This means you have to navigate through a list of unimportant emails to get to the one you want if you don’t give up in utter disappointment in the process. If that’s not frustrating enough when you write an email and it goes past a certain line you better hope you can type really well because you won’t be able to see past that line. I would have to stop scroll up and check the sentence, correct it blindly because it toggles back down where it can’t be seen and continue typing. So I started writing in other apps like gmail and forwarding it to outlook or doing a copy paste and forwarding it to my recipient if it was a longer message. That is not how I want to send my emails but outlook hasn’t seemed to be able to figure out how to make it work. Thus I have several apps for emails. Ugh.RitzoniVersion: 4.6.0

The App is OkThe app has worked great since I got it last year, especially for school. But recently it’s stopped sending me notifications for some emails which has caused me to miss several emails and dead-lines. It’s too late for me at this point so please fix this issue. I don’t know if it’s because I had 2 inboxes from 2 different school emails or what, but this problem has caused me a lot of stress and I’d prefer it not happen in the future. Edit: The issue that I believed was originally occurring is not the only one. It appears the reason I am not getting notifications for emails is because these emails aren’t appearing in my inbox until days later. For example, several emails I received on the 30th of July did not appear in my inbox until today. I did not get any notifications for any emails on that 30th. This is really frustrating because I’ve received emails from university faculty who have been sending and requesting information and it is really creating a huge hassle for me and causing more stress than is needed. Maybe this is something I need to talk to my school about? If it is please let me know..BethdoodleVersion: 3.34.0

Frustrating calendar issuesWhen changes are made to a repeating calendar entry, the change should only be active on the current date and forward. This app currently changes all of the preceding calendar events. You may not think this matters, but I often refer back to preceding appointments in order to reconcile other data, and it’s no longer accurate once the repeating item is changed. This is standard on Apple’s ical. 2nd issue:, why does it take three or four clicks to get to an edit function within calendar? Within other Calendar apps, I can just hold and drag the appointment to a new time slot on the same day. With Outlook, I have to click multiple times to have that same option. Please address this. 3rd issue: When making a change to a repeating calendar entry, the view defaults back to the date that repeating calendar entry was first created. When you save the change, it SHOULD default back to whatever day you were on when you hit edit. This has caused multiple issues as it’s not overly obvious that you aren’t on the same day you just were when you edited the item. PLEASE FIX!!.LeilaJAVersion: 4.2248.0

Bugs are crawly all over this appI love outlook and liked this app until recently. Now, when I type, the characters in the to field or the search bar, the software lags far behind what I type and then freezes. I can’t type more than 2 or 3 characters before the app freezes. It doesn’t stop there. When you contact support, they don’t get back to you in an email. Instead, you have to go to the settings icon to see if there is a response. Can you imagine how stupid the head of product is to make an email product that doesn’t use its own email channel for support? I check for several days and no response. Then, at some point, I get a message that they haven’t heard from me so they are closing my ticket. Of course you haven’t heard from me: you use your setting icon as a communications channel, rather than a normal channel like email. Also, in the name of creating a modern UI design, they have changed and removed numerous icons that are useful. I can’t believe how MS degraded such a great product so fast. No wonder Google/Gmail is killing them..J. David GreenVersion: 4.57.0

Needs some refinementI only installed Outlook on my iPad and phone to get access to my work email and calendar. I added my personal Gmail account but I actually prefer the gmail app. The main problem with Outlook is that it makes you click a button to view more on longer messages. This wouldn’t be so bad if it didn’t reload the message making you scroll down to where you left off. Also, when you click a link in a message (which opens a browser), when you come back to Outlook it often reloads the message - making you scroll down again to find the place where you left off. My work requires the use of the Edge browser and has all kinds of restrictions on it. So, I don’t use Edge for personal stuff. You can configure which browser to use based on which email account you’re using on Outlook. But it often opens the Edge browser when I’m using personal email account, instead of Safari which I configured it to use. If Microsoft could fix these issues, it would be a much better app and I might use it even if my employer didn’t require it..MarkburtVersion: 4.2204.0

Decent but could use some upgradesThe outlook program is ok if you are using only for basic email. We use outlook for our business and we’ve run in to multiple issues that are inconvenient. The first being the way the emails are organized. If you send emails with the same subject line to multiple people, make sure to turn off the “organize in threads” option. If you don’t, every email with that subject line will be condensed into one thread. Not detrimental, just inconvenient until you figure out how to fix it. It would be more useful to condense all emails by sender rather than subject. Next, the calendar does not update quickly and sometimes does not update at all when synced to multiple devices. I will add an appointment to the calendar and my husbands calendar will not update and he’s missed appointments due to this. I’ve tried all the fixes online and nothings worked. These are just a couple of things I’ve noticed among a number of things that could be changed in the program. However, if you’re looking for a basic email program it works just fine..ApwisnerVersion: 4.2220.0

Outlook EmailI just purchased a new iPhone 12 Pro Max and I’ve setup 3 email accounts through the Outlook iOS app with ease which is way more than I can say about the Mail app that came preinstalled on the iPhone! I was able to setup one email account through the preinstalled Mail app and that’s where it ended. After trying and trying, even after using the step by step instruction (hours I’ll never get back) to add multiple email accounts to the preinstalled IOS Mail app I finally gave up and downloaded the Outlook app. Not only is it stupid easy to add multiple email accounts, it took mere minutes to do so. I’m sticking with Outlook! If it takes that much time and effort to setup multiple email accounts through the preinstalled Mail app with a person who is more than capable of understanding the technology and process to do so says a lot about the app. I encourage everyone to install the Outlook app, you won’t be disappointed..MelanieAMeyerVersion: 4.2119.0

Good mail app that needs some polishI like outlook generally, especially the focused/other organization of the display. Controls are where I expect them to be and the app is very easy to use. The app has come a long way in the last year or so. There is, however, plenty of room for improvement! My biggest complaint right now is in the search function. I sometimes find that outlook can’t locate messages that apple mail can find easily. That’s a little unsettling because you never know when it’s failing unless you compare with apple mail on every search, which would be a hassle. If I think we could also use a one-touch send to junk mail. I’m getting more and more spam these days and it would be great to be able to handle it with a click/touch. There is no denying that outlook deals with exchange better than any third party. I’ve gotten too many errors from applications like fantastical over time, while outlook never seems to get confused about what’s coming from exchange..GroukasVersion: 4.2128.0

UnstableConstantly locks up when switching to “Other”. If you are lucky and have a version that works great. Never update to a newer version as you will be playing roulette and will most likely end up not able to access your email. A sign of problematic programming is frequent updates. This app has lots of updates, just about all of them say “bug fixes, optimizations and performance improvements” or the like. However the app only gets more unstable. Focus less on frequent updates and more on fewer quality updates. No Email app should have multiple updates per month. The only time an update should be issued is for notable new features or compatibility due to core OS changes. But release after release after release of “Bug fixes/improvements” and it’s still unstable to the point of being unusable is unacceptable from a company such as MS. Makes me wonder if the development of the app has been contract out. For best results stick with Apples built in mail app..ForceXVersion: 3.24.1

Great- Could Use Some Improvements ThoughThe app has been a saving grace for me for work and is very functional. There’s a lot of good features you can use as well, but it’s a little buggy. A good example is the scheduled do not disturb feature. I have it set to turn on during my work hours but more than half the time the app doesn’t respect the timeframe. I catch it frequently still in do not disturb long after the work hours timeframe I entered. It would be a fantastic feature if it wasn’t so buggy. My biggest qualm though is not having the ability to sign out. It’s literally the only Microsoft app you can’t sign out of- you have to delete your account from it, which deletes all the customizations. Putting it in Do Not Disturb for the extent of time you’d be signed out prevents it from notifying except for the badges, which is just as stressful. Nothing like a day of peace only to check your phone and see you got 50 badges from the app. So it defeats the purpose of the extended Do Not Disturb..Zephyr23Version: 4.2304.2

Good but could be much betterI enjoy using Outlook w Office 365. I grew up using Microsoft products and so it feels familiar and easy to use. That said, there are some very basic things offered in Google Workspace w Gmail that are lacking in Outlook w Office 365 subscription. Like, why can’t I schedule emails and why can’t I have multiple domains to send “From” when I send emails? I Gmail w Google Workspace I could choose which domain email address I wanted to use when sending emails and that is super handy considering I have more than one company w different domain names. I like being able to schedule my emails too… these are simple basic offerings in Google products to setup and to use. I would have thought Microsoft would be able to offer everything Google can and more… it’s disappointing to me to have pushed our organizations to move from Google Workspace to Office 365, go through all the work to do so, and then learn much used functionality we used to have is now not available from Microsoft..CgravyVersion: 4.2205.0

Great for two mail accountsThis app is great for those who want to use two accounts in one app. It has some time saving features that the built-in Mail app lacks, such as smart actions that learns what you do often(such as moving a piece of mail to a certain folder), saving you an extra tap. But if you have more than two accounts, the buttons are just way too small to switch between accounts, making it a hassle, so it would be less hassle to use different apps. One feature that i really would appreciate is the ability to add a favorite folder to “All Accounts”. Currently, you have to go into a specific account to access the favorite folders of that account. That requires two to three very precise taps. Come on Microsoft, this should be easy to implement. Under the hood, the scrolling operations are buttery smooth just like other native iOS apps. The battery usage is also very comparable—having dark mode also helps. This app is a few steps ahead of the Gmail app..Dexter Lively MorganVersion: 4.2146.0

So Much Better Than the Native iPhone Mail AppI had been meaning to try the Outlook app for iOS for a couple of years, moved to O365 and MS Intune necessitating my move to Outlook for iOS; fine by me. The learning curve has been minimal. I haven’t found a way to move between emails without going out to my inbox or other containing folder, but I haven’t had time to google that, either. I just wish there were up/down arrows within an email allowing me to move up/down a message within the parent folder. I like that it feels more professional in UI appearance than apps aimed at consumers in general; other than the one feature I complained about it lacking above. I haven’t tried this yet, but it appears that I can even set my OOO message, or update it, from the app! Now THAT’S a level of integration with our Exchange server that wasn’t even possible with any other mail app on the iPhone or iPad. That is awesome! I can’t wait to find out what other little nuggets it has that I haven’t discovered yet!.MarkedwjohnsonVersion: 4.49.1

Very simple email appI have used numerous email applications in the past, but Outlook really is the best of them all, period. There are a lot of features here that I can’t fathom in either Gmail or Yahoo Mail, such as calendar integration, syncing with multiple devices (including computers), and a simple user interface. While I heavily use Gmail on a day-to-day basis, I think that Microsoft really pays off when it comes to this functional app. I don’t want to screw Redmond if they have missed anything worthwhile or important, but I am happy with the work that the Outlook team has put into it. In conclusion, please download this app if you can, and enjoy a simple, refreshing email experience. (The only flaw I have encountered so far? Well, as far as I can tell you, there have been a lack of features from the web app of Outlook, and you have to sign in there to access them. Only the mobile app has several features. But, otherwise, as I have said, I am content with that.).Nammai25Version: 4.49.1

So good in some areas and 1990 in others.Hello, I love the outlook app and I need to use it on a day to day basis. Some of the items like calendar events and sending notifications is great in parts but lack in editing. First off. Why is there no copy and paste in Outlook. I had a whole email typed up and I needed to input a link. So what would I have to do? Copy and paste it in. Nope. I have to go to safari and click share and then outlook so I can send a link in outlook. Well then when I get in outlook I have to retype my message or just paste in the other one right. Nope. Paste does not work from previous to new message. So I have to manually copy something by hand. Link or original message. Come on Microsoft. Make copy and paste work the. You get a solid 4. Add some polish and sub folder notifications and some editing tools you will have a 5 Star app again. Please fix these little flaws. You have office and should be able to make a solid app. Now let’s make it happen. Thanks..NebraskaJerVersion: 2.55.0

Email cascadeOne issue with Outlook is the embedding of emails. If I get an email and others are included, their response is what shows up as the original email. I can’t scroll down the list of email and find the original sender because it is now listed as being from whoever responded. Also, if you forward the original email, and then try to respond to the original email, that option isn’t available. I find this very frustrating and using the search option is not that helpful. One other thing...when starting an email, the way it starts is confusing...you type in (if new) or select an email...then you have to figure out what to tap to start the email...if you hit the > then it wants to send and you haven’t even written anything! But, you are saved because there is nothing in the subject box so you can select “continue editing” and get to the actual email..MhopkinspfeVersion: 4.63.0

EffectiveBeing able to use Microsoft office on all of my personal devices including my iPhone, iPad, Apple Watch, and laptop, and the ability to keep it separate from my personal emails in the mail app helps me to be 10x’s more efficient when responding to and composing work related emails in the Microsoft office application. Being a police officer it may surprise the public just how much of our day to day job is done via our work email. From corresponding with victims or witnesses to efficiently send and receive various types of digital evidence recorded or stored on their smartphones, to keeping in contact with supervisors, various department heads, and disseminating vital information to other officers working the street, Microsoft office keeps everything clean, organized, and efficient allowing me to perform my duties in an efficient manner while saving time so that I can get back to my primary duty of patrolling and keeping my community safe..Kido222253343434Version: 4.2309.3

Performance Hiccups of LateOutlook is a tremendous example of powerful iOS/iPad OS software where when you learn how the app works on one platform, you benefit on the other. Particularly, in a corporate setting, the ability to see organization charts, availability, and room reservations sets it TREMENDOUSLY apart from the built in mail and calendar apps which are designed more for personal use. However…. For the past few months, the app CONSTANTLY restarts whenever multitasking. It does not save state or run in the background and you lose your place in whatever email you were viewing or writing. Additionally, there are stuttering issues when scrolling or moving around the interface. These issues have persisted for the last several updates and are quite frustrating to deal with. With each update, I hope that they’ve been addressed, but they persist. Will increase the stars once the bugs are addressed..BandMan1028Version: 4.2128.0

Works well for most activitiesI use Outlook at work and love it’s ability to coordinate schedules, send invites, set up reoccurring meetings, etc. I just wish the spam filters were better. (My company is working on improving them, but I don’t like getting notifications from Office each time a message is flagged as possible spam. Once a week, every other week, or once a month is less work for me and effective because they are almost always correctly identified as spam, although many spam messages are still missed.) I also wish there were more ways to flag/categorize messages by the speed with which I need to respond. I use flagged emails as my to-do list (and even email my self to-do items) and would like to see higher priority/urgent messages at the top but still see all flagged messages at once. I have colleagues with similar working styles at other companies, so it’d be a great feature to add (or notify us on how to do it, if already available)..Bal8969Version: 4.2238.1

Worth itOffice 365 is worth the time and money, I remember prior to finding this app I tried to find alternatives and every app I found there were things I did not like. I kept looking and looking and one day I decided to try office 365 and I’m glad I did this package has literally everything you need and it has replaced all of my old heavy usage apps. The most important point in witch I feel this app is worth it is that this frees you from apples ecosystem, I now can work on my IPad and IPhone and use my Microsoft Laptop for work all within the same cloud service Flawlessly, Amazing !.Lookey7000Version: 2.93.0

Badges!After contacting support last week about badges not working, they told me they were aware and working on a fix. Decided to reinstall after latest update and badges are working! Tried using other email apps but nothing beats outlook as far as functionality goes, especially if you have an exchange account. Highly recommended..ThrakiusVersion: 4.36.1

Dark mode pleaseOtherwise works great.BoggyofficialVersion: 3.24.0

Battery drain is too highThe app is much better than default mail but the battery drain is much too high to justify using it..RandomSkratchVersion: 2.45.0

Dark mode rules!Just got the dark mode upgrade. guys it looks awesome. well done..Nascar!junkieVersion: 4.2.0

Buggy, especially since iOS 14 updateSince updating to iOS 14, Outlook seems to ‘freeze’ and I have to close it and reopen it a few times to again be able to open messages, switch between inboxes, switch to the calendar, etc. It also sometimes keeps as unread a message I have just opened and read, And I have to click on it a second time for the new message indicator to go away. The other major cons of Outlook that have been present for a while and not fixed in the latest updates are: The search function is lousy for the calendar (especially compared to Apple calendar) and the number on the badge indicating new messages is often wrong. That being said, my workplace uses Office 365 and the integration between the various Microsoft apps is convenient, and Outlook was made for Office 365 so all of the authentication steps required by my workplace function properly without an issue. So I’m sticking with Outlook for now and mot going back to Apple Mail. But if Microsoft takes too long with the bug spray, I just might go back to the native programs..B-A CVersion: 4.56.0

Keep freezing after the last updateFix it, please.AT ClikVersion: 3.2.2

New update prevent my Gmails accounts from loadingHello, it seems that the new update is not allowing my gmail accounts to sync in properly. My calendars are also affected. Can you please fix this as soon as possible? It was very convenient to have all my accounts from Work and Personal with Outlook and Gmail combined. The calendar worked perfectly great as well prior to the update. Please fix!! Thanks!.AnnefornelosVersion: 4.2223.1

Junk MailToo much junk mail comes to my mind inbox. And I would like to know how or who is giving my email to these sites..Stop it WW66Version: 4.2313.0

FIX SPAM FILTERI woke up to my outlook inbox flooded with spam, what is going on!.SammiwooVersion: 4.2304.2

Trop de spamIl y a trop de courrier indésirable.Exigent...Version: 4.2301.0

ReviewThe service is good. The only major complaint I have is the scams. The phishing etc. It’s getting worst. I always report and they always pop up with something new. Frustrating..Cim294Version: 4.2248.3

Advertising?I’ve been using outlook for years and find this new advertising to be such a distraction..Klh1020Version: 4.2248.3

What the heck Microsoft, Ads?I paid for this app years ago and it works great for email. However it gets a 3 star review because they have changed the app to feed you advertisements. A professional app that you paid for should not be dragging your attention away from your work with advertisements, which by the way are crafted to look like email in your box..PeteInOttawaVersion: 4.2233.0

Same Email Since 1999!Jumped on board when Hotmail was just starting out. Great service. However, if I could change anything it would be that they stop soooooo much spam from reaching me. As a loyal user ut would have been nice to have been given a chance to pay a one time fee to upgrade to no ads and spam. Otherwise, very happy with hotmail..The NighShade AcademyVersion: 4.2221.0

Delay delivery function needs workThe only issue I have had with Outlook is the delay delivery function. I thought it would be useful for sending an email to arrive for start-of-day in other time zones without having to wake up hours early. Not so. The feature will only send scheduled messages when the inbox is open and active, so I need to wake up to open the app anyway. No compelling use case for the current feature..Mjhad2101Version: 4.2212.1

Ok but…Has been reliable. Dislikes are as follows. 1. We already have a junk folder, so why have focused/other? 2.When I want to delete something, I want to delete something. Pretty simple right? So why is there an Archive folder? I can make other folders if I need to keep anything separate so this Archive is redundant. 3. I can’t seem to find, at least not in the phone app, a way to sort emails by sender. If I did then I could deal with each set in bulk rather than one by one. 4. Also can’t find in the phone version how to mark something as junk, or as phishing. Good options but can’t find them. Little things but still, once you’ve had them, you know what you’re missing..BaikaiwenVersion: 4.2212.1

InterfaceThere is only one thing I don’t like about the interface is it is hard to tell which emails I have read (old ones) and which ones I have not (new ones)..KillughVersion: 4.2209.1

Outlook AppI like outlook on my PC but not so much on my phone app. It’s difficult to navigate and the email strings aren’t logically arranged. If I want to reply to all but also add another recipient, the app won’t allow that. Search function isn’t great. The advantage is that it sync’s nicely with my desktop.Lamos2022Version: 4.2212.0

Doesn’t leverage iOS features very well.File drag and drop (from an email to iOS files app, for example) doesn’t work..Daniel42bVersion: 4.2210.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.2309.4

Microsoft Outlook Negative Reviews

Interesting new features mixed with cumbersome workflow(Revised, MS Bassacwords e-mail threading becoming serious sore spot, dropped a star. Note that MS Outlook via web app doesn’t have oldest-on-top thread problem. Will be ditching mobile app for web version if they can’t fix this app. ) This email is a minimal interface with a nice "focused" and "schedule" features for organizing and addressing email. It's unfortunate fatal flaw is the email threading is up side down, oldest on top, newest on bottom. This is contrary to the Internet and how, for example, quoting emails in replies work, oldest on bottom, latest on top. While this email has some surprisingly innovative features, considering the source, the bassacwords email threading keeps this from more than a "C" rating —- update 21-Jan-2023 —- Finding the “send” button floating with the message body really disorienting. Glad the keyboard doesn’t float in the message body as well (sheesh!) While the web page version of outlook has a crowded interface, it has a setting to put newest message on top in threaded displays so they match the message body which always has newest on top. Keeps you from having to scroll up and down and up and down to find the start of the newest message in a long thread. Apple mail is so so much better. Throw in the towel Microsoft. Just recommend Apple Mail to connect to Exchange. It works **amazingly well** on MS Exchange. The MS Exchange team and Apple Mail team killed it..Wm.Version: 4.2315.0

I Hate This AppI was recently forced to switch over to the Outlook app from the native Apple Mail app by my office. Couldn’t be more disappointed. First, despite the fact that everything is set up to push new data, I will regularly open the app to watch a dozen or so new emails load right before my eyes. No notifications, no indication that I received new emails, nothing. And sometimes this can be a dozen or more emails at a time and from a half hour ago or more. Very frustrating. Then there’s the issue of the default email font, which is basically the most unpleasant looking and unprofessional font that could have been chosen, that cannot be changed. Next we have the calendar, which is the least intuitive layout I can imagine. I can never tell when I have things scheduled for any particular day, because it’s just a garbled mess. The layout in Apple’s Calendar app is much, much, much better. And adding items to the calendar is equally frustrating. Adding attachments to emails is always a fun little adventure, as you never know where or how it’s going to add them to the email. The whole point of being able to access email on your phone is that it’s supposed to be quick and convenient, and this app if far from either of those things. Honestly, I’m not even sure it’s worth improving this app, it would probably be better to scrap it and start all over. Save some time in the process and just copy Apple’s apps..Shots1229Version: 4.2134.0

Disjointed FunctionalityIt seems that Outlook routinely "forgets" your mail accounts, even when using Microsoft's own Exchange-based accounts (Outlook, Hotmail). Why is this? Why does Outlook have to refresh all of your mail locally almost every time you open it? There will even be a numerical badge indicating unread messages, but when you open Outlook, you will be notified that Outlook has "found" accounts on your system (accounts that you have, of course, already added to Outlook) and you will be prompted to add these accounts again. The standard Apple iOS Mail app actually seems to manage Microsoft's own mail accounts better than Microsoft's email app. How can this be? Is Apple doing sometime here to hobble non-Apple email apps (as they do with non-Apple mobile browsers) or has Microsoft not been able to figure out how to develop native iOS applications? I'm inclined to think it's the latter, because other non-Apple email apps do seem to be able to retain email account continuity. It's a shortcoming only for the Outlook email client. I keep trying to use Outlook as a mobile email client for my Microsoft email accounts and I always end up uninstalling it and reverting to the Apple app or some other third-part email app. It's a shame, really. Google's Mail app works pretty well for Gmail. Microsoft's Outlook app doesn't work well for Microsoft email. What's going on here?.PhanoteusVersion: 4.47.0

Unable to delete folders…The app overall, is useful and would be even more so if you could perform simple customization or management of folders and other info. I created some folders, used them for a couple of years and moved their contents to Archive. I couldn’t find the method to delete the empty, no longer useful folders in the IOS app, so I went to the desktop main version of outlook and was able to delete them there. Ok, I thought to myself: it seems like a long round about way to edit your account for such a simple function, but I’ll give it a whirl and let the desktop and IOS versions of this same app sync up to reflect the changes made. Upon opening the IOS app the empty folders were still present and ever useless, taking up space on my info bar. This has to be the most ridiculous thing I’ve encountered since being hodgepodged into subscribing to Office 365 for the same annual price that its one time purchase price used to be. Even when I reached out to their online help chat, they seemed indifferent to this problem. It’s almost like if you rented a car, but bought your own air freshener with your own money but the rental company for some idiotic reason won’t let you remove the air freshener of your own purchasing from their rental vehicle. A goofy analogy for a goofy mistake laden product to be sure. Disappointed to say the least…...PaddleEnthusiastVersion: 4.2240.0

I'd give zero stars if I couldI dislike everything about this app. Sadly I have to use it for work. My biggest annoyance perhaps, is this: I see an alert in my iPhone notification center that there's a new email; I tap it; I wait about 10 seconds while the app opens. Finally, I see my inbox. Top of the list, there's the last email I've already read. But the new one––for which I just saw an alert––that's nowhere to be found! So I pull down, to refresh. Sometimes it refreshes to exactly what it just was, with no new message showing. WHAT HAPPENED TO THE ONE I JUST SAW? When I've already read the first line of the message in the preview, at my notifications center! Where did it go? The app has obviously already LOADED the new message, if I've already read part of it! So why won't it show in my inbox? Sometimes, after I've refreshed, a few times, it will load, and then I can view the whole thing. But sometimes I have to close and re-open the app several times. And other times I have to go elsewhere and read my new message at a computer; it'll only show in my phone, hopefully within in the next day or so. AGAIN, I DON'T UNDERSTAND WHY IT ISN'T VISIBLE IN MY INBOX FROM THE MOMENT I'VE OPENED THE APP! YOU'VE ALREADY SHOWN A PREVIEW IN MY NOTIFICATIONS CENTER, SO WHY DO I HAVE TO WAIT EVEN 10 SECONDS TO LOAD A NEW MESSAGE, LET ALONE A WHOLE DAY???.All ears listenerVersion: 4.2131.0

Pass!I use E365 through my work and found this to be more trouble than it was worth. I gave this an honest try for a day but found it clunky and under-baked. I finally gave up when even some simple OWA functions like scheduled send and accessing mail folders were slow, glitchy, or outright unresponsive (e.g., disappear then reappear, slide off screen, etc.). I'm using an iPad Air with iOS 16.3.1 and it seemed like such a challenge just to get mail and calendar functionality. Finally, I tried resetting my account and it crashed the app! Frankly, I've never had to "reset" an account—any account—just to get it to work on first try. I wish they had put more effort into performance and reliability instead of asking me what my favorite color for Outlook or what time I would like my notifications to come in. —Seriously, this is what's important now. Meanwhile, iOS  Mail works fine for E365 (always has) but I like to leave my personal and work mail accounts separate so I'm just going to go back to OWA. I feel Outlook just continues to get more and more bloated with "features" as the years go on with little or no attention to core functionality and reliability. I don't work for M$ so I shouldn't have to send feedback if/when something truly basic (i.e., Scheduled Send) doesn't work on the first try..Juan GuapoVersion: 4.2304.2

Extremely basic, can’t organize mailThis is a terrible implementation of outlook. It’s only good for basic reading & writing of simple emails. I can’t manage folders other than the ability to create new folders at the top level of the folder hierarchy. I can’t create a hierarchy of folders. God forbid you used Outlook for windows to create a folder hierarchy in your mailbox; it can’t be edited, new folders can’t be created within this hierarchy, and there is NO WAY to delete any folders in this app. (The native Apple Mail app is more functional with this regard than MS’ own app.) The only other reason I’d use this app over Apple Mail client is to retain the ability to create other types of outlook / exchange documents in folders. But, alas, the authors have removed this feature too. No more notes, postings, or other document types. So now I have to email things to myself and move them into folders when I want to use exchange to organize my online documents & notes; and that means sending notes through email which is often a security risk I was never exposed to before. But, then again, since I can’t do folder Mgmt, I’m better off using Apple Mail so I can at least manage where and how I store my info with my folder hierarchy..GgianopVersion: 4.26.0

The only thing worse than this app is their customer serviceI’m trying to use this app to access my work email from home. The app has continually deleted my entire inbox for no consistent reason I can figure out. I will open a new email and it will delete the email while I’m reading it and then my entire inbox. My inbox on my work computer will still be intact, but any email I attempted to open in the app will be missing. When I contacted customer service through the app they told me it simply wasn’t possible that the app was deleting emails and never responded again. When I attempted to email customer service on my work computer it said their customer service email address is undeliverable. I missed a very important email from my boss this morning while out sick, and even drove into work to try and see if I could access the email there to find nothing. I very well might loose my job over this and their customer service frankly does not care. If you can avoid using Microsoft (which I know is impossible) do all you can to stay away from them. They are a heartless company, and their substandard products will not only make your life hell, their customer service department seems to get joy out of your pain. If I could give them zero stars I would!.CoppercosmoVersion: 3.2.2

God Forbid You Have to Rest Your PasswordI was notified today that my account was disabled for “suspicious activity.” No explanation of that activity - just directions to reset my password. Tried resetting using the request form which asked for a previous password, the email address of my previous sent email and the subject line of the previous sent email, etc. Now, if I could remember my password, I wouldn’t be trying to reset it! Anywho, send the form to wherever it goes after answering the questions to the best of my ability only to be sent something saying they couldn’t verify it was really me!!! Finally got on a chat with support and was basically told “for security purposes” staff can not enable an account. When I asked how they can disable an account with no explanation and without being able to enable it, I was told to create another account... 🤬. Now I can’t correspond with my attorney via email or send anything from this account. It’s 10 levels of frustrating and has convinced me to stop using this service and to make sure everyone I talk to knows how stupid this “recovery” system is and that your account can end up disabled with no explanation or viable means to reset your password. Just a hard lesson in frustration and a waste of time..Thanatos XIIIVersion: 3.35.0

Poor Features Compared To OthersLet me first say I do like Outlook on a web platform and on Microsoft’s system - however, we changed over to IPad and IOS because of the Windows phone discontinuation. This APP has been a bugger since I set it up. I have reloaded it 2 or 3 times in the last couple of months because it fails to send- despite correct settings through our broadband supplier. Now, I can receive mail but will not send even though it worked fine for about 2 weeks - no settings changes. Besides that, the app has a very basic signature line and hardly customizable, no mail read receipts. This would be handy because I have many emails that show in the “Sent” folder that didn’t go anywhere. I understand we use this as an interface, but I shouldn’t get a banner showing a new email and have to wait 5-10 minutes for it to actually show up in the inbox. Support is via ticket not live and I have waited 20+ hours at times to get a response. Personal email is one thing, but for a business.. can’t have it. There are other things however I believe i have typed enough. Version 3.5 at the moment. Again, I enjoy outlook on a Microsoft system or as used via web - but this app and it’s updates/features for IOS are lacking..S_C_U_B_A_SteveVersion: 3.5.0

Only one month of storage? Seriously?I don't know about the rest of you but I use this app on my iPhone for business. It has a very limited amount of storage space and I received quite a few emails. I'm only able to access emails dating back one month. No help from tech-support and I see that many others have suggested an improvement to the developers. No response. Typical Microsoft behavior. They will always think they're better and smarter than anybody else. Part of the problem is that they don't listen. That arrogance and lack of adaptation to changing behavior is what is making their company fade. The only way to access these older emails is to use the web-based browser on my desktop. This is an absolutely ridiculous alternative just simply having an app that would allow you to use local storage on your device to archive and back up your emails for easier access on the go. I'm not sure why they have such limited storage. I have tons of free storage using my yahoo email dating back to the late 90s! Absolute crap. If you can avoid this ridiculousness please find another email client to serve your business needs. And Microsoft - I hope you burn in hell..Jeff DeWitteVersion: 4.47.0

No drag and drop?Maybe I’m missing something here, but as far as I can tell Outlook does not allow dragging and dropping of files with either the Files app or Google Drive in split-view. The focus/other view is not well implemented, and often made seeing email harder rather than easier (although not being able to see an email is I guess a form of dealing with your inbox overload). There is an email filing integration with another web app I use that is available on the desktop version that is awesome, but unfortunately it appears that integration isn’t available on the ipad and ios versions (not Microsoft’s fault, it’s a third party integration, but really disappointing nonetheless). In the absence of a unique feature (i.e. some integration only available with Outlook) the other third party mail apps such as Spark or just the stock Apple mail app seem like much better choices for ipad and ios. I’m not sure why this app gets the overwhelmingly positive reviews both here and by tech reviewers online as it doesn’t really seem to be anything special and appears to be missing some core ipad and ios features, although again maybe i’m just missing something..DvlrbbtVersion: 4.42.1

Terrible for GSuite AccountsI’ve been a dedicated user of this app for several years and have been pretty satisfied, until recently. I started a business, got a gsuite account for it, and when I started sending mail from iOS Outlook, all of the mail from the gsuite accounts would be routed to spam by my customers email providers. At first, I thought it must be my new email address...then I tried sending mail directly from gmail on safari. No problem - no emails routed to spam. Then I downloaded Edison mail (thinking maybe it’s a third party app thing?!) and sent an email. Again, no problem - no emails routed to spam. I tried iOS outlook again...and my email got sent to spam. I reported it to the customer service team, and they brushed it off saying it wasn’t their problem. I beg to differ if the emails I send from your app get flagged as spam by recipients and yet the exact same email sent by a different app isn’t flagged by spam...I think that is your problem! And to top it off, to tell me that they won’t do anything about it, is doubly annoying. I’m removing outlook from my phone and recommend anyone with business gsuite accounts to stear clear!.Kw.squidVersion: 3.5.0

Frustrating AppThis has to be one of the most irritating email apps I have ever used. It does remedy some of my issues with iOS email, but several things drive me crazy. I get several longer emails a day, newsletters and such, and as I am scrolling down the email it just stops with a “read more” button. It then opens the email again and returns you all the way to the top. So then I have to scroll all the way back to where it left off. If you need to switch apps for a second and return to finish the email you are reading? You guessed it. It returns you all the way back to the top and you have to scroll all the way back down. Accidentally close the window?Right again! Scroll all the way to the bottom, press the “read more” button which returns you to the top, then scroll all the way back down where you left off. There SO MANY ways they could easily remedy this but a simple one would be to have a button at the top of the email to open it in its own window. I have other issues, like not being able to create subfolders to the inbox without doing it on a laptop, but that’s enough complaining for one review..RjsarlesVersion: 4.50.0

I hate outlookThis is the worst email app I’ve ever used. Unfortunately, I have to use it because my university uses it. First of all, it’s the ugliest email app. There’s no contact photos shown next to an email, like in gmail of yahoo mail, so it’s hard to differentiate between who is sending you an email. All the emails blend together into a born blob of black and white, making me check this email the least. Also, you can’t search a phrase or sender and then select multiple emails to delete them. That’s half the reason I even use the search function. Perhaps you can delete emails this way on a laptop, but I mainly check my email on my phone, so it’s egregiously inconvenient. In addition the focused and other email tabs are so stupid. The app just arbitrarily organizes them with no knowledge of what emails are actually important to you and which ones aren’t. As a result, I often don’t see important emails in a timely manner because they go into the other tab. Checking my email shouldn’t have this many complications, and being able to delete my emails by search should be an option. Please fix your dysfunctional app. I’m hoping I never have to have another outlook email after I graduate..Bbaacc123184Version: 3.8.1

FIX CALENDAR REMINDERSI'm not giving this app more than 1 star until you guys fix Calendar reminders that were created on the desktop version of outlook but somehow are not able to sync on to this mobile version. Thats a crucial part of a calendar app, is it not? UPDATE: calendar issue fixed but this app is still completely useless if I can't log in with One Touch. I have to completely reboot my phone each time it starts throwing an error. This is an enterprise app how are you guys allowing this to happen. Still one star because I can't even enter the darn app. ONE-YEAR LATER UPDATE: this app still is unfortunately unreliable. For most professionals, calendar appointments are extremely important in their day-to-day business schedule. There are NOT ENOUGH notification capabilities through this app to remind people of upcoming appointments. My other calendar app, Calendars by Readdle, that I use for my personal life, I can set multiple reminders at 1 day, 30 minutes, 15 minutes, and 5 minutes before an important appointment so I can feel confident that I NOT MISS that crucial meeting. Unfortunately that type of functionality is missing with Outlook..Brosef87Version: 3.1.0

Not possible to access iCloud filesMy employer uses Microsoft outlook for email. This would not be a problem if not for this apps inability to attach documents I store on my iCloud. All my devices (watch, phone, laptop, iPads) are apple devices. I store all of my important files on iCloud. If I am replying to an email and want to send an attachment, I’m out of luck. When I click on attach, the Files section does not include iCloud. I decided to have my Google Drive sync my most heavily used work-related folder on my iCloud. But when I try to set up that account under Files, it fails and I get a notification to contact support. Support seems really communicative however. They are definitely interested in helping me make this work. Unfortunately, when I see a support notification pop up, I cannot even open the conversation without first trying to set up my Google Drive, then having it fail, then seeing the pop up with a link to contact customer support. There is no way to access the customer support chat without forcing something to go wrong then opening up the chat window. This is a definite flaw in the iPad version of this app!.WheezyGVersion: 2.51.0

Stops syncing emails after sometimeTried it twice in last 5 years, and both times had the same issue - the mails stop syncing after sometime. I like the look and feel of the app and it is easy to use. But the bare minimum functionality of an email app is flawed - getting new emails and syncing. The app shows 34 unread messages in the badge icon. But when you open the app, it only shows old messages. I tried restarting the app, restarting the phone, and reseting the email account (which is another pain point as it requires app to be restarted for each account reset - I had 6 accounts added). Nothing gets new emails to show. Even the emails that were deleted in last 2 days were still in the inbox when checked by logging in directly to the server via browser. Really wanted it to work as it works well with Exchange accounts and doesn’t prompt for re-authentication every 30 days (endorced by organization), but the above mentioned problem makes it pretty useless for me. Returning to the native mail app for now with no intention to give this app another try..An SainiVersion: 4.2223.1

Contacts emails going to Junk folderThere is something wrong with this email platform of outlook. It used to work fine and I’ve been using outlook and msn email programs and email addresses for years but now it’s putting important business mail in the junk mail folder continuously. These are email addresses and people that I have put in my contacts and have continuously told the program they weren’t Junk. These are important work emails and some I have missed or had trouble finding. I’ve had to tell work that my email isn’t working right and to resend things. Sometimes something I searched and found yesterday won’t come up today. Sometimes the only way to find a reply to my sent email is to look at my sent folder to see their replies. That’s a trick that I learned because they’ll combine your sent with its replies. People ask me what I’m using outlook for, that they’ve never heard of it and that it must be cheap and faulty. They tell me to switch. I tell them “How do you not know MSN and Outlook?”. I have to find a new email platform because this one has turned bad and it means change my email address that I’ve had for 12 years or so and I’m not too happy about that..EveningStarrrVersion: 4.56.0

Apple Watch App is a FailThe Outlook iOS app gets 4.5 stars in my opinion. I actually think I like it better than Apple’s mail and calendar apps. It does everything those apps do with a slicker UI and a little more fidelity. It loses half a star because it is not quite as simple to setup and required my to create an iCloud email to sync my iCloud calendar. Where is fails miserably is the Apple Watch app. Basically, the calendar function doesn’t work at all. It always says I have no events when I have a packed calendar pretty much every day. Randomly an event will show up, but then it’s gone the next minute. It never shows events on the complication on the home screen. Also, the number icon to show how many new or unread emails changes between a number and zero every few minutes even though nothing in my inbox has changed. There is some kind of sync issue between the IOS app and the Apple Watch App. I’ve tried everything to remedy it. My Apple Watch is how I most frequently access my calendar. So regardless of how good the Outlook app is, as a package it cannot replace Apple’s apps until they can fix the Apple Watch app..ProjekZER0Version: 3.1.0

Data EaterThis app eats huge amounts of data!! Within 6 hours it used 50MBs and it wasn't even being used because I was sleeping!! I Googled the issue and other users are also finding the same problem. I got hit with overage charges the for past two months because I went 1GB over my plan. I have now deleted the app off my phone..CassandraTOVersion: 2.42.0

Constant crashI just downloaded this today and every time I open and try to enter my email and password it crashes. I tried deleting the app, restarting my phone, nothing works..Shamelia6eVersion: 2.42.0

Crashes when you add an accountWould be a good app. But if you can't add accounts the app can't be used properly...Freeskier101Version: 2.42.0

OutlookWhy soooooo many updates? Every few days you are updating...get it right already!.WittynWonderfulVersion: 4.2209.1

Doesn’t show emailsEvery time I do an update, I get notifications for an email, but when I open the app the email isn’t there. Not good considering our business uses Outlook..Gus RightVersion: 4.6.0

Keeps crashing.Can't open the app without it crashing..[telly]*Version: 2.42.0

We get you want to have paid subsLook I get it. Microsoft needs to see a return on their product. I don’t appreciate though being notified when your ad services decides to drop a message in my inbox. Be like Google and just have the ad in the inbox as my glance will either strike interest or not. Please don’t activate my notification system in my device for an ad..MidknightDesignVersion: 4.2248.3

SpamWhy is Outlook so bad at catching spam? Constantly getting spam in my inbox and absolutely worst of all is getting PUSH NOTIFICATIONS of spam. Makes me want to delete the app despite having used outlook for 15+ years since the Hotmail days. From one app developer to another: get it together..LwansbroughVersion: 4.49.1

Spam BotsThis company is purposely creating spam emails to facilitate luring customers to use fiat purchases for their upgraded services. Ol’ Bill up to his Hegalian Dialect tactics again…They create a Problem, wait for our Reaction, and so graciously offer the “Solution”. Oldest trick in the book..Lang'rVersion: 4.2312.1

Junk mailSeeing too much spam.OJGB97Version: 4.2311.1

Huge amount of junk mail and no way to stop itAspects of the app I really liked but the non stop junk mail and spam were beyond being able to manage. Finally deleted it today and back to the app that came with the iPhone - and poof, no disk or junk mail..SolawebVersion: 4.2306.0

Please fixSince update,all my other and junk is going to my focus inbox.Bean905Version: 4.2304.2

Junk MailUp until yesterday, my junk mail would end up in the junk mail folder. But now, all my junk mail is ending up in my inbox - what happened?? This is so annoying! So many notifications just for junk mail the previously went to my junk folder anyway! What happened?.AV-33Version: 4.2304.2

Junk Mail Filtering Non-existentIt’s so bad. This morning I woke to 60 junk emails in my focus inbox. There’s absolutely no filter any more. Going to transition to using my gmail account more and hopefully ditch my hotmail accounts..Maisyduke06Version: 4.2304.2

Junk filtering is non-existentGmail is where it’s at, if I didn’t rely so heavily on my hotmail addresses I’d delete them and stick to gmail. Outlook is complete trash when it comes to filtering junk mail. I never junk mail in my inbox on gmail but on outlook I get like 20 a day in my inbox, it’s not that hard to figure out what’s junk. Please get it together outlook..Frozen.in.framesVersion: 4.2304.0

SpamWhy is it impossible to stop sending crap to my email?.Mekodo2028Version: 4.2304.0

Microsoft fails hard when it’s junk mailFor about a year now, Outlook has had zero ability to spot a single spam email. In the last 365 days only 5 emails made it to my junk folder, but daily I mark about 10 as spam or phishing. There is zero improvement on this, I recommend against using this unmaintained pile of garbage unless like me you are already married to your email account. Good thing I can download a new app and start over, I recommend the same..RapguleVersion: 4.2303.1

Junk email in my inboxSomething has happened to the filtering system in Outlook couple of months ago and the junk email now keeps getting into my inbox at random rate and it’s really frustrating..Frug0Version: 4.2302.2

The “focused inbox” is a very…functionPeople have been complaining but Microsoft thinks it’s never going to admit a mistake..ClarkYipVersion: 4.2302.1

How to get rid of junk mail adsInstalled latest version and now mailbox being polluted by junk email ads. Instructions say go to Settings > Privacy > iPhone Advertisements but there is not such setting in Outlook for iPhone..Wookinpahnub IIVersion: 4.2248.3

Ads and spam have killed itI used to love it but for about a month I am receiving tons of spam and ads. It’s so annoying. I am considering closing my account..Version: 4.2234.1

Please fix this spam problemFor a month now, I’ve been receiving a lot of junk mail in my regular inbox. This is very annoying. I’ve seen online that it’s happening to a lot of other people too. I’m switching out to gmail until you fix this..Really funny ;)Version: 4.2234.1

AdsI enjoyed this app until the addition of ads that appear to be emails are in my inbox. Ridiculous, I get enough spam already, I don’t need these and will likely remove the app because of it..Noadsnoadsnoadsnoads1900Version: 4.2233.0

GrossRuined a decent app with Ads. This business model of giving people a great app, then suddenly neutering the experience to squeeze money out of the user is atrocious. I work in IT and Microsoft is notorious for SURPRISING their customer base with unannounced changes that coral users into their ever increasing greed and change in direction..NitronicSymphonyVersion: 4.2233.0

They sold out and are running ads now. Garbage app. Of course because it’s microsoft.They sold out and are running ads now. Garbage app. Of course because it’s microsoft..AjnapnlVersion: 4.2233.0

Doesn’t work, glitchyBeen having nightmare of a user experience with IMAP account. It will work for couple hours then stop all of a sudden. The problem is with the app cause the web client for the email provider I’m using is working fine. Outlook gets stuck in an “updating” loop every time I pull the screen down. It won’t sync and doesn’t end up fetching any mail. Sent mail get stuck in outbox basically forever. App only works for a couple hours and that’s only on a fresh install. After that you have to delete whole app and add email again to fetch new. Way too frustrating!.Hb77788866655Version: 4.2232.0

AdsI used this app for years and liked it. Now there are ads and it got deleted..Aircadet97Version: 4.2230.0

Search tool is not efficientWhen I do a search, the search bar no longer offers me suggestions. A search can take up to 30-45 sec. Frequently the request fails ... i looked on forums and find nothing..Maite2016Version: 4.2212.0

The cascading email chain design is the worst I’ve ever used. Period.The cascading email chain design is horrible. I’d recommend a different email app for that alone..HonestRuhkVersion: 4.2210.3

Now has ads!I loved this app and have used it for many years over several phones. But as of today’s update, there are ads with my email. If there is a way to pay to remove them I’ll happily do it, but if not I’m very frustrated that they have suddenly appeared..ZelsyVersion: 4.2209.1

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What do you think Microsoft Outlook ios app? Can you share your thoughts and app experiences with other peoples?