Squarespace: Run Your Business Customer Service

Squarespace: Run your business Positive Reviews

Waaaay BetterIt is so ironic that SquareSpace works so hard to make sure webpages display correctly on any size display: phones, tablets, or desktops, yet, editing SquareSpace webpages in anything less than a desktop device with mouse or trackpad doesn’t work. Forget about trying to maintain a webpage from your cellphone. There have been a few SquareSpace iOS apps like “Blog”, but they were pretty rudimentary missing many features you depend upon. With this app, you can now create new pages, add entries and edit entries in events and blogs, and even rearrange your webpage and menu items. You still need the SquareSpace “Commerce” and “Analytics” app to see how your webpage is doing. And there’s still no way to see donations. Or export donations and orders to a spreadsheet. But, now when someone calls me and says I need to change something immediately, I don’t have to rush back to a desktop computer to make that change..OnlyDavidVersion: 1.0

Confusing designSquarespace used to be pinnacle of cool and classy UI design, but the latest iteration of the app is a confusing departure. Headings are *tiny* and gray making them visually subdued and super easy to overlook when they should be standing out. Iconography is super generic and has no personality. Square-corner buttons are easy to mistake for plain text boxes (especially being so large compared to other text and UI) or don't look like buttons at all (why is some button text black and some blue?), graphs are hollow and not very useful (show me more useful, actionable data—more trends over time). Revenue section takes hours to update sometimes (how hard is it to sum all orders??). Commerce section is needlessly airy and open, especially the orders list. What I need is to get to information quickly, so a dense layout would be preferred. Currently I can only see only *5* orders at a time on an iPhone 14. (Though mini product images for each order are a nice addition, so keep those!) I realize this is a tough task. This app does a lot all in one, and a black and white brand identity makes things especially challenging when it comes to UI/UX. Clearly some emphasis has been given to the site editing experience, which I definitely appreciate... but maybe less time spent on redesigns and more time iterating/improving what you already have, plus adding more useful features would be really nice!.Sean J.Version: 2.3.0

Expiring SessionsWhile working on the webpage on a desktop/laptop it is efficient. Most everything runs smoothly. As for the Mobile App, when I'm on the go and want to work on my page, the "session expires" in less than five minutes. This seriously affects my productivity when something needs to be done in a timely manner. In addition, continuous lag occurs and pages are hard to edit. Particularly content. I'll tap to edit text and while I can adjust the alignment, I can't edit text. Editing/ adjusting logo in header is also difficult and sometimes lags or freezes as well. This is what I have found so far. Not sure what's going on with the app and hope no other issues arise in the meantime but this is cause for my 4 star review. Otherwise, it's easy to develop a page on PC and has an awesome amount of integrations making it easy for any size business at any stage. I also find it affordable..AtramirezVersion: 1.73.0

Not A Fan Of 2.0I was really enjoying the previous version of this app. It was very helpful. One critical element that has been removed with the update of 2.0 this week is that it is no longer possible to access Comments in a centralized location. Now I have to go hunting for comments based on each and every blog post. Unacceptable. It is now also harder to get to my individual pages. Who designed this update? Yuck. — Update: I just removed one more star after getting the response from customer support and on the Apple store. I am not requesting a new feature. I am asking you to put back what was once there. It worked on Tuesday and stopped on Wednesday. That is not a new request. That is not in your release notes. To remove centralize Comments management from blog pages is problematic..Marcryan71Version: 2.0.0

I love the app but update has me constantly logged outThere is a glitch on the ‘menu’ content block after you save on a page and go to edit another ‘menu’ content block, it will not display any data, so logging in and out multiple times to do simple edits is taking way to much time. I also liked the previous version that kept me logged in. It seems the latest update on this one continually logs off, whereas commerce and analytics will stay logged in (preferred to stay logged in). Lately I login via safari on iPhone as a workaround as the editing process for a restaurants with multiple menus and x10 locations needs to happen quickly..C_bixVersion: 1.35.0

Easiest & best user-friendly website platformI have been using squarespace for my business for over 4 years now. There is no other platform that even comes close to this. It is number one in user-friendliness and ease of learning. Squarespace has way more templates and interfaces than any other competitor. Squarespace also connects to so many other applications for seamless integration. I can make a website look like it came from a professional web design company at a fraction of the cost. Then that also enables me to be able to do whatever I want with my website without depending on a company. I will use Squarespace for life..Kristine, LAVersion: 2.30.0

The app is fineThe app is fine. Sometimes when updating the website I have to go to the square space website instead of the app to do it, which can be annoying but it’s fine. The real issues I have are with the widgets. I rely on them a lot to quickly see my analytics. The widgets constantly log me out of the app, and currently on my iPhone and iPad they are both just black boxes not working at all. It’s been like that for a week now Update: after I got a developer response there was an update for the app and that fixed the widget issue. Just wish I didn’t have to constantly sign back in. It would be nice if there was a stay signed in button. Thanks for the update though!!.Hayley1234582727Version: 1.74.0

Squarespace is the absolute best!Squarespace is hands down the best and most user friendly way to host a website, blog, e-commerce site and even a podcast, and the app is just an extension of the awesomeness. It’s so easy and intuitive and allows you to edit your website on the go. I tried to deal with Wordpress for years and I never got the hang of it which really slowed me down on getting my work out into the world. With Squarespace me and my daughter had my website up and running very quickly and it keeps running without needing a bunch of updates to plugins all the time. Thank you Squarespace!.Charmed Life 9Version: 2.28.0

From hmmm to wowI remember when this app use to be ... not so useful (to be polite), so I stopped using using it - it was like an empty shell of an app. But after a few years break (I’ve been a long term squarespace customer), I tentatively re-downloaded it and have been so impressed by how it’s evolved and what I can do inside! The app is really well designed and easy to use. Considering its working on a small screen, it also doesn’t feel like a I’m going to make a mistake and accidentally bump a button that publishes it live when I’m. It ready. So it feels ‘safe’ to use over the desktop editing. Thanks team!.TreasiVersion: 1.6.2

Price is High, Yet Easy, Sleek PlatformSo far, the service has been exceptionally well working and easy to set up for websites. The designs available within the platform as well as CMS software is high quality work. My only mild complaint is how high the price is on standard domains and the website hosting for their services. You should definitely consider them if you don’t mind paying mid level, slightly overextended premiums. I do understand you pay for the very sleek design and extreme ease of use on this platform. Which I will say is quite a decent deal in most low level professional cases and saves enormous amounts of time. I like it..DrummerdrumsVersion: 2.32.0

Finally! I Can Edit My Website With My iPhoneI travel full-time, and the only reason that I’ve kept my Mac is that I couldn’t edit my Squarespace website on iOS. My Mac died last week, and I found this app while doing a hail-Mary search of the App Store in hopes of finding a way to move exclusively to iOS. And then I found THIS. I expected a poor implementation that involved pick lists and being forced to drill down for features, but instead, the interface mostly works like the website. I drag blocks onto a blank page, just as with the website. Accessing photos is a bit more complicated, but that’s iOS’s fault, not Squarespace’s. I don’t see an option to add different types of pages, such as a blog, and I hope that this functionality is coming soon. I suppose as a kludge I can duplicate my existing blog page to add another blog to my site, but that doesn’t help someone with an existing site who deleted a template’s blog page and wants to add it back. Your app has inspired me to write my first review. Thank you, and I look forward to an iPad app..Shrugger in CotatiVersion: 1.0.2

Need a way for website owner to manage customer account.Just need the option to delete a customer account. Your forgot password on the site is very slow or doesn’t send to the customer. It’s been a repeat problem over and over. And when the customer contacts me I am helpless to help them. If I could delete the account it would solve the problem. It would still protect the customer’s privacy but also give the site owner some options to assist them when they can’t seem to login or ask for their autoship to be turned off on our end. Right now I can’t help them with the issue of password reset or canceling their subscription. Which leaves me limited in customer service..PhotoappfriendVersion: 1.27.0

Has potential but in need of an updateBlocks can’t be moved on pages. They’re stuck at the bottom or top of the section/page because the editor app doesn’t seem to recognize the existing blocks if you try to move the one you’re adding. There are also entire pages that can’t be edited. You select a section, hit the Edit button and the section remains greyed out and uneditable. It’s a useful app, very user friendly, makes editing my website an ease, when I can actually edit it. There’s a lot of potential but having to use the app, Safari on mobile and my laptop to make complete edits to my website is the opposite of accessible..NicedogladyVersion: 1.102.0

SpectacularI’ve been a Squarespace member for years and I’ve been happy to keep my annual subscription going because they offered and still continue to offer incredible value. One thing I noticed as many as others is how ironic it is that this company delivers such a flawless web/mobile web experience but their app used to be T R A S H. How lucky am I that I started blogging yesterday to discover that the app is now fully functional! It is huge that I can now continue to write my articles on the go wherever I am!.Big NimzVersion: 1.34.0

So many issues1) one out of eight times when you search for a client’s last name under an order you get no results. It’s frustrating having to do this multiple times 2) when you click on the order history of one person instead of just showing how many orders they’ve had, it multiplies an order multiple times saying that instead of a client, for example, having one order they have 3 orders, so they app will list 1 order 3x. 3) printing is quirky. Half the time and order will not print and hast to get re-printed even after clicking print. Many many more issues, but these are my top annoying three.GetResults2023Version: 2.24.1

DisappointedUPDATE: they have finally fixed whatever was wrong with the app. Idk what it was but after 8 months of an unusable app I can finally use every single feature. Idk if I should thank squarespace or if they should thank me for sticking around lol. This app has never worked on my iPhone 11. It’s disappointing because I love squarespace but I have to do everything on my laptop. Update: I’ve been using squarespace for about 6 months now and the app has still NEVER worked on my phone. Definitely don’t recommend squarespace to people who work from their phone a lot..Limedime300Version: 1.53.0

Quite useful!This app is super useful for running my blog - I often find myself opening my laptop to make small scheduling changes for posts, and edit typos out. This makes it easier to do small things like that on the go. However, it does take quite a few clicks to get to scheduling posts and stuff like that - if there was a way to make that process a little easier, and maybe customize what appears on the homepage (shortcuts for frequently accessed features?) that would be extremely helpful. Overall, really awesome app though!.Isha ChirimarVersion: 1.0.4

New to web designI am new to any website making platform, and SS makes it relatively easy to learn. However, I cannot afford to fix my macbook right now and am depending on my iPad Air to get my done... So far the website is looking awesome. BUT, the app is very laggy— it will just stop responding or I can’t click to edit so I’ll have to clear the app and restart it. Not to mention there are countless things I am unable to do with the app which is incredibly frustrating. I’ll work on a block and go back later to edit only to see it is now an “unsupported block.” For how much money this costs, it would have been nice to know I can’t even use all of its features on my device..Md717Version: 1.20.0

FINALLY an iPad version...what took so long??Good thing I decided to update before writing this review! I’ve been pretty embarrassed while sitting at restaurants trying to edit my site with my iPad, turning my head sideways to look at the screen while trying to add blog posts. I’m not sure what took so long to do this...and like other users, I’ve switched almost entirely to my iPad and rarely carry my laptop, so this was a much needed update. Thank you! I still haven’t given it a serious run-through, but the fact that it’s here makes me happy..Bad KittyVersion: 1.1.2

IPad Pro and appVerdict: Well, it’s better than Wix... Mostly functional but it doesn’t replace having an actual computer which is super annoying. Some blocks have to be edited, moved, added, or deleted from a browser and the ipad version of safari doesn’t cut it either. My main wish is that it would be fully functional from the app and capable of supporting all the features offered, which should be feasible with the ipad specific iOS being released. More for the wish list: - edit pictures in app, even just basic cropping would be quite helpful - ability to rearrange squares in blog posts. The text and the pictures don’t line up automatically when added and you can’t really move them around - pictures don’t load when you go back into a draft. This should be the most easily remedied but I can’t seem to get it to cooperate on my end. All said, it’s better than the Wix app, so if you haven’t committed to a host yet and working on iOS is a factor for you, then Squarespace wins..Chaotic Good LifeVersion: 1.2.1

Thank you! Super valuable app.Works great for updating customer sites on the fly!!! Intuitive and effective. Overall very happy with app, it’s an answer to a very big pain point. This app will improve doing business on the go. 2 pieces of feedback: -Switching between different websites was not obvious. (It’s under the “account” tab for anyone who can’t find it). Would love to see the ability to quickly switch sites from the “home” tab. -On certain templates, navigation elements did not function properly/were not able to be edited through the app. Hopefully this will be addressed in future updates. Overall, strong 5 stars! This is a true game changer. With the launch of this app I can take a customer phone call, quickly make an edit from my phone, and immediately satisfy my customer. No need to wait for a laptop/WiFi. Something web developers have needed for years. Thank you!.Wjjz13Version: 1.0

THINK HTSAAmazing platform. Extremely user friendly. You’ll have everything you need to design, create and start your landing page for your business or platform..SeemoElVersion: 2.22.0

Sure, why not?I guess it works, kinda. But do you need squarespace in app form? Probably not.KijijijimVersion: 2.32.0

Good but super slowThe app is great for on the go but very slow. It’s very hard to refresh when new orders come in to print off. It’s easier for me to log in to my dashboard in my mobile browser then use the app most of the time..Danielle2919Version: 2.28.0

Awesome website editorThe Squarespace editor is so easy to use and the websites are amazing when complete.Ubud1012Version: 1.90.0

Editing and website design needs workSome aspects of this app are great. However there are many bugs and it is nearly impossible to edit and design your website in the app. Very annoying for people who work mainly with an iPad and do not have a desktop. It did seem better before the new features they released recently - I updated certain aspects of my website on desktop with no warning that I would not be able to edit in app at all. Don’t release new features if your products are not streamlined. This is an unprofessional and amateur move I would not expect from a business making as much money as Squarespace. It has been very frustrating and wasted so much of my time, to the point where I may switch to another provider when my subscription is up. That said, the app works fine as an occasional companion to the desktop..JjjadixVersion: 1.101.0

Messy merge, but they reacted quicklyThey used to have a separate app, Commerce, with which you could sell digital gift card on your website, & enter the code in the Commerce app to redeem it. They've now merged Commerce & Squarespace together, and had removed this feature along the way. I then had a ton of clients who purchased digital gift cards, & the only way for me to manage it is to write the 16 digit code on a piece of paper & hope nobody shows up with the same code twice. Luckily, they reacted quickly & it is now possible again to redeem these digital gift cart through the Squarespace app.1838472717Version: 1.61.0

In the futureI change my mind I was so excited for this app and to finally start progressing It’s been a hinderance that the WRONG title of our company is listed Redirecting traffic to a likely fraudulent and competing organization The patentr company doesn’t lie though and that’s what makes a difference…. The service of this app is compatible with a homeless shelter 10 filed complaints and no response I’m losing drive and energy and literally wasting a ton of money No customer service? Really? Not to mention they scam you into losing access to email.QuinnipdVersion: 1.89.0

GlitchySquarespace as a company is amazing but this app is glitchy af..AnthonyHamelVersion: 1.74.0

Love it in theory. Still bugs!Mobile editing (esp nav) is a bit of a mess, but otherwise I love the app..KsqpwuuVersion: 1.63.0

The best I ever used!I used Squarespace for many years. They are very user friendly and easy to build or edit a beautiful website!.MamaYehVersion: 1.27.0

Needs to update every time I open itFrustrating.JiffyJ1977Version: 1.55.0

Long lag in analytics dataA good complimentary app to a great service however some (if not all) analytics lag in about two hours. Real-time data (as available in the “commerce” app for the same platform) would make this better..ByronBuildsVersion: 1.38.0

Would love to have a order notification soundGreat app. But it would be nice to have an order notification sound that sounds anytime you receive an order..Pinklime85Version: 1.37.0

Still crashing for meApp crashes every time I start it up, can someone help?.Rahk......Version: 1.30.1

It’s pretty greatI love it but it has its v frustrating limitations, many of which can be alleviated by purchasing subscriptions to further services - some are proprietary, some third party - which i find really off-putting given i already pay a rather high monthly fee for the site itself, compared to other build-it-yourself site platforms. so I resolve not to delve into the add-on subscription services which means i constantly keep bumping into the ceiling on what the out-of-the-box program provides. otherwise, i love it. I’d be more arriculate about how & why i love it but i was up stupid-late last nt working on some of the more tedious building tasks on my site so my brain is fkd today. normally I’d have more positive than neg things to say. oh! i will say - their support is fantastic. the folks who answer the chats and emails are so great!.PlschooseanothernicknameVersion: 1.30.1

My thoughts MUST READ PLEASEAt first glance, when i opened the app, i didnt expect it to be like this. It gives you a website thats already made and you edit it. Some people might think thats easier, but i like to start from scratch like creating my own.. if your reading this and you need to make a website, i would recommend Wix. I dont work for Wix but im just here recommending it because i think its better. Now i might be wrong because i just got it but yeah thats first glance...Zeina1985Version: 1.19.0

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Squarespace: Run your business Negative Reviews

Why?I’m happy for those that enjoy this app, but for the life of me I don’t understand why Squarespace thought this was going to be a replacement for the discontinued Portfolio App. That app was beautiful and served a function for us photographers, designers and whomever else that needed to show their work offline. Whenever I do get a response about why they decided to do this, it’s the same copy and paste answer that makes no sense. Basically saying the portfolio app was discontinued because this new app allows you to edit your website, like that has absolutely nothing to do with why the app is gone. If this app didn’t exist, I could still edit my website on my desktop, no problem, but with the portfolio app now gone I have to create a whole new way of showing off my work to potential clients. If I didn’t pay for this service, I wouldn’t care. I would just move on.. but this is something lots of us used and need and a lot of us only used Squarespace for that functionality. I really don’t understand. I wish someone from Squarespace would actually answer this like a human and not cut and paste a generic answer that gives us no hope on if the app will return..AaronCobraVersion: 1.1.3

Infuriating appWhile I can edit listings online, selling in person is impossible right now. It's asking to turn on microphone access, but that isn't an option in settings. Now I have to go back to this app and remove inventory, since square and Squarespace aren't linking. Which is infuriating to keep track of when it's busy. As Squarespace grows I find the app, site and customer service gets worse, yet I'm paying more than ever. Edit: I contacted customer service on Sunday and received a message with steps on how to sell online, which I have already done successfully in the past, these steps did not resolve my issue. Two days later (while I'm not set up at a trunk show) I receive a message stating to delete and reload the app. While this worked, my initial review stays the same. Customer service two days later (while saying they are available 24/7) with an excuse of being too busy, did not resolve my issue in a timely manner. Squarespace seems to have too many issues to promptly offer help. Help we pay for..K. O'BrienVersion: 1.102.0

Does not Work with iPad Pro 3rd Gen.So, I brought this New iPad Pro 3rd Gen to replace my old MacBook Pro. I found I don;t really need a laptop or even MacBook. This ipad does everything I need it to do except being able to edit my website’s footers which have my business hours on it. That being said. I have contacted apple and it is not on there end. I am not even able to edit my footers in Safari much less this joke of a website manager. I have also tried contacting Squarespace Support and all I get is an email back days later explaining that they built the app for iPhones not iPads. Okay not sure who made that call but alrighty then. May question is why can’t I even edit the footers though Safari at the vary least?? It wouldn’t even work when I click “Request Desktop Site”. It will not Scroll to the bottom of a page in Safari in the Squarespace website account and building pages... This is a real problem for me as I no longer have my old computer and now I must borrow a computer to be a edit my website. I will change the rating and delete this review once this is addressed and fixed..KikyosdragonVersion: 1.0.4

Used to love itI feel taken advantage of and lied to by Squarespace. I used to love SS and so, I’ve been a loyal customer for many years. About a year ago or 2 I noticed they changed their pricing plans so I switched to a less expensive one. Only to find out that this included a sneaky new 3% (on top of the stripe fee!) fee for all commerce sales. When I attempted to switch back to my old plan that had no fee I was told I couldn’t, no exceptions and my once grandfathered in plan for being a loyal customer was now null and void. This is not how I would like to be treated being a long term client. I understand I made a mistake and will now read the fine print more slowly but I am a long term customer, I am an artist, please treat me as an individual and not as one in a heard of sheep. If they switch me back to my grandfathered in business plan without the 3% transaction fee I would be a happy camper. Until then, I’m very unhappy with them and plan on one day switching to another provider that doesn’t take a chunk of small artists’ earnings without stating in large print first..Cimino521Version: 1.5.3

Second review and it should be a half starI still can’t use the app to blog from my iOS devices (iPhone, iPad). I have written a review before addressing this issue and I had a few support tickets on Squarespace directly to address the complaint. None of the support personnel seem to really listen to the problems stated by their customers. If they do, whatever is said doesn’t seem to get passed on to the developers. The last time I went through the support line, the first support person gave me what can be found on the support page for web-based issues. After I mentioned he failed to give me an appropriate answer to my complaint, I was then given another person who tried to address the app issues. However, the problems still remain and no deleting and reinstalling the app will solve it. All I want from this complaint and the going directly to Squarespace’s support is for this issue to be fixed. I should not be forced to use my computer if you offer this app for my devices. Before you decided to streamline the Squarespace app, you had a perfectly good blogging app. Don’t tell me to go to support again. Please listen to this and fix your bugs. Because I am ready to cancel my account. I don’t want to do this because I do like the website I created with your tools. However, I will not want to continue using Squarespace if it is too hard to use. Especially if the tools you provide make it impossible..ShindoverseVersion: 1.13.0

Can’t change templates after you chooseUPDATE: “All sites on Squarespace version 7.1 have the same capabilities and style options” should make it easier to switch layouts, not impossible. All versions of Squarespace up until this point allowed it as do competitors. I’ve already been refunded and won’t return to Squarespace until this feature is restored. ——————- Original post: So, you choose a website template, start building, add some pages, change this, change that, switch a font, move this, resize that…then realize you’re horrible at website design lol (duh that’s why these type builders exist!). No worries, let’s scratch this one, choose a new template and start over. But you can’t. SS wants you to change each part manually. You can’t switch templates. You used to with every version of SS up until now (and with every other website builder from competitors), but now you can’t. I wish they’d add this feature back, then I’d come back:).ZyxwvutsVersion: 1.88.0

What happened?I’ve been with SS since 2015 and have mostly loved the creation experience, even more with the new 7.1 update and the ability to save sections (although manually moving all my blog posts and pages over was a doozy!)😵 and the app it self has improved over the years…. Until now. As a busy solopreneur and mom of 2, I NEED to be able to make edits to my website off my phone. When using the app, why do all of my pages appear blank?! Why can’t I edit the text?? (And yes, I’ve updated the app and these glitches are with the new update). This should be a BASIC feature on this app. There are multiple other things, like not being able to change the size of the logo on mobile view, that are really annoying because I can’t always get to a computer when I’m nap trapped with my child. Or that the mobile view of every single page now needs be to edited because there huge gaps all over the pages when moving form desktop view. SS should default to making the mobile experience BETTER NOT WORSE both for creators and customers. Also for someone who doesn’t use the commerce feature, is there an option to replace that button on the bottom with something that I would actually use? Praying for some app fixes and updates SOON, would be happy to update my review if these issues are addressed..AnisaVersion: 2.11.0

Stripe + inability to editI have to give SS 1-star for the time being. Here are my two main reasons: 1) they only connect with PayPal and Stripe for sales. PayPal is frustrating on their own but Stripe has been amazingly good for years UNTIL this month when Stripe decided my business wasn’t suitable for them (I’m selling prints of my photos and art. Nothing profane - just simple images). Stripe listed me as a banned business and now I cannot take credit cards. I have to switch to Shopify for this reason since SS only uses Stripe for billing. Shopify has many plugins that make it seamless and easy for taking cards. 2) you can’t edit text on the mobile app. This should be a no-brainer to fix but it’s been broken for months. See a typo on your site and want to fix it? You’ll need to wait until you get to a computer. SS: please fix these issues! I’ve been with SS for 10 years but I’ll have to leave if these basic features can’t be resolved..Michael DonovanVersion: 2.10.0

Want to give 5 stars BUT…UPDATEWhen using the application to scan my orders in and searching for customers, it’s a real pain as when I type in a search I can literally type the name in and it won’t show anything unless I hit space or back up (very painful when you are in a hurry) so that’s one glitch and the second glitch that is really painful is (and this is as of recent)when I go to search for an order to scan it as it’s completed, I cannot click into the order to scan so that I have to funnel through hundreds of orders to find the order number and unfortunately this causes an issue when I have customers that I want to put their shipment together and they’ve ordered in with a gap like order 9700 and 9750 I may not know that there’s a sister order…. Please fix —— Stupid canned response - now 1 star - I didn’t have a suggestion- your last update is broken- how ridiculous.MrcdbVersion: 2.5.1

Read the offers before purchasing!This is more a review of the site itself than the app. I’ve never started a site or purchased a domain, so I was really lost when I started this. When you purchase an annual plan you get a free domain, but that wasn’t clear to me so I purchased a domain up front and then a monthly plan when I realized that just buying a domain wouldn’t allow me to publish my website through Squarespace. So I asked customer service to give me a credit for the domain that I *just* purchased (because had I known, I would have just bought the annual plan). They would not allow me to upgrade to the annual plan and credit me for the domain. I’ve also clicked around the site extensively and it’s not easy to use for inexperienced website developers— I’ll need help from a friend to navigate starting my site, that is, if I continue with Squarespace after their unfair policy..SallyCheeseVersion: 1.2.1

It’s mostly fineI’m just so very tired of the glitchiness. I’m tired of having to jump between desktop and app because neither manages to accomplish all of what it should. I’m tired of having to force close the app because it froze yet again midway through editing. I don’t understand the reviews this site gets. Constantly adding frivolous features instead of making sure the current features actually work. The search bar on my website is hit or miss. I can search for a post and have it not come up at all, refresh, and there it is. And that’s if the website doesn’t freeze for having the audacity to use the search bar. I don’t need AI generated ads and Patreon knockoffs. I need my website to actually FUNCTION so people feel like they can trust my website with their personal financial information. Genuinely don’t recommend..Randomness nightVersion: 2.20.0

Developer: I am not opening a 3rd help ticket!!I just read your response to my plea for help on fixing the Text Editor feature since it’s not missing and I cannot fully edit text under Additional Info under Inventory. I am not opening a 3rd help ticket via chat. I got absolutely nowhere with 2 people who do rudely closed my ticket out saying this is now closed. It’s never been resolved. Only dismissed. I do not have time to babysit your people. If you expect to last long in this field the best customer service solution would be to acknowledge my never ending problem & ASSURE me that the will get top priority and have it fixed within 24 hours at least!! Seriously contemplating switching back to Shopify. They’re SEO was MUCH better also. Are you able to confirm now that you will fix text editor or not? Very disappointed as I was thinking I liked your platform once I got used to a few things..ReDesign30Version: 1.62.0

Takes for ever to correspond with the website.I will get an order notification in my email and it takes near an hour or more to show up in my app. I will get an order in the am that happened over night. I am notified my inventory is depleted in my email. I go to app to adjust inventory and it is still thinking on whether or not I have the current inventory or not. Let’s say I hade 5 of something. Someone bought all 5. It will have 5 highlighted in red. So I try to add 12 more skus. Then it asks if I want to confirm because their was an order. I say yes- then it says I have 17 in stock. It shouldn’t have an hours lag before it is updated. I need real time correspondence with the website. Their previous app that they discontinued was way better!! Oh and their discount tab is super delayed, too. I am super disappointed in this version update. Do better!!.LaurielavaVersion: 1.59.0

What happened guys?!Whoa. I’ve used Square Space previously and decided it was the best option to use again for creating a simple webpage for a festival I’ve been helping promote. I presumed editing would be swift and seamless between my phone and laptop as it had proved to be before, and that within an hour or two I would be able to produce and launch a beautiful website. I’m utterly shocked at not only the lack of functionality to edit templates within the app, but the apparent lack of customer support! Since June the app has received poor reviews on the App Store and the developer responds to each of these by requesting the user send an email. Squarespace, don’t waste your time telling me to email your tech team or whomever. Whoever you are responding to these reviews, please do YOUR job, and YOU send the appropriate people the information that we’ve all clearly shared here. Not only is your app broken, unresponsive, overpromising, and underdelivering, but it has already wasted enough of your users’ time. Maybe fix what is a widespread issue, release an update, and stop giving everyone the runaround. I thought deciding between Squarespace and Wix was going to be a tough choice… so I guess I can thank you for making that part of my website development journey easy. Get it together!.DesireeDynamiteVersion: 2.17.1

Poor app; poor supportI'm writing here since I received a tickler to update my review. As I said before, this version of the Squarespace app does not seem to work at all well, allowing me to to even simple things on my blog. The older version worked fine. So disappointing! Of course, Squarespace responds that I need to contact customer support, which I did. They ignored my specific questions (apparently not even reading them), and instead sent me links to tutorials that I had already watched several times and found to be useless in addressing my problems. When I wrote back to customer support that these tutorials did not cover my questions, I was told that they would refer me to someone who could help and that it may be a few days before they would get back to me. It has now been weeks and I have heard nothing. It looks like Squarespace is resting on their past reputation..PreetsdadVersion: 1.103.0

App cannot update product imagesThe Squarespace team insisted I stop using the browser version on my phone to edit my site and to download the app to use it to edit my Commerce site. Yet, the app can’t do the most very basic function of switching out a featured image for my product, which is exactly what I need to do for the dozens of products I sell monthly. Why not? Why push an app to customers when it cannot do a basic editing step? What is the point of having a featured image if it cannot be changed? Why is an image still featured, even if I delete it? I asked these question of the customer service via live chat and they don’t have an answer. I’m deleting the app as it is worthless to me as a small business owner when I cannot use to merely update product photos. Save your time and don’t download it if you want to be able to do editing on your phone..Siessel4Version: 2.22.0

No iPad version?Squarespace: I love your platform. I’ve been using it for years. The only limitation has been that sometimes I’ll need to wait till I’m back at my desktop before implementing a change that was discussed during a meeting. I’m thrilled that there is now an iOS version. But not optimized for iPad? Really? How likely is it that I will be making changes to my brand story via my phone? Many of us use iPad’s with external keyboards as much as our desktop/laptops if not as our primary work tool #iPadOnly. So even though we can open it on our iPads, it is positioned in portrait mode, while our keyboards are optimized for landscape mode. This is a problem for me, and I’m sure I’m not unique. What UX research did you do to that lead you to optimize for iPhone? Seems like I’ll still be waiting till I’m back at my desktop before implementing changes..Antoni DeightonVersion: 1.0.4

You can’t do ANYTHING with this appI used to be able to at least add events to my calendar and posts to my blog via the iOS apps available through SquareSpace. Now they have this new app that literally does nothing... I can’t edit anything, I can’t add events, I can’t add photos to my gallery, I literally have to be at home on my computer to update my website in any capacity. I liked having 4 apps for SquareSpace before this was developed with the ability to DO SOMETHING as opposed to a single streamlined app that lets me do nothing to my website what so ever. Also, this has been a complaint of this app since it’s launch months ago and SquareSpace still has not addressed these issues. That’s a problem in itself. When you’re getting feedback about your product, do something about it, or be left in the dust by your competitors. Terrible app, fix SOON please..Brittanie DVersion: 1.2.1

App worked just fine until now.I am unable to activate notifications about placed orders or site traffic. This is a known issue to the developers, but wouldn’t you think it is quite important to know when a customer placed an order with you! I do. This worked perfectly fine up until a couple of months ago when an update was done, and now all you get is the run around for if/when it will be fixed. When you have multiple staff members in charge of your pending orders it’s helpful to be notified because not everyone receives an email and you end up having to check multiple times a day. Please fix the notifications asap! Or better yet stop messing with things that don’t need to be fixed..Jbird715Version: 2.11.1

Always fixing what isn’t broken.Did away with the commerce app, now we all get to deal with the repercussions. Too many issues to list here with this app now, but perhaps the most annoying two attributes: 1)When opening a transaction,half the time buttons at the bottom of the transactions page are inaccessible. You have to click the manage button, then click something like cancel order, then click no, then buttons at the bottom of the page are accessible. Certainly a bunch of nonsense I want to deal with when I am just trying to process the transaction. 2)Have promo codes on your website? Well now those are totally impossible to manage through an app, you have to do it through a desktop site… Because two steps forward and 10 steps back..CCTV GuruVersion: 1.51.0

A buggy, miserable app.The only reason I currently use Squarespace is that I am too lazy to move to another platform. Otherwise, there is no reason to use this platform or this app. Endless price increases with no additional functionality. A buggy and unintuitive website and a horrendously buggy and unusable mobile app. And no attempt to provide even basic features, such as the ability to update a blog using third-party software. Just now, I gave up trying to update my photography blog because it was impossible to access options for a photo once it was uploaded, and the reason I needed to access those options is because it was seemingly impossible to ADD A CAPTION TO THE PHOTO. Unbelievable. You people ought to be ashamed of yourselves for putting this out to the public and charging for it..BrightnoahVersion: 2.2.0

This app is consistently inconsistentI am trying to use this app to design my commerce website. Aside from being able to ***occasionally*** use it to upload a picture of a product/edit the product’s info - and I say occasionally because it said over 100 times that my device was not connected to the internet - it was - it literally doesn’t work at ALL. My app is up to date, my phone and iPad Pro are up to date - yet I can’t even create any page on this app. Even something simple like adding one photo and a paragraph - I pick to add a “featured photo” - when I go to add the photo the whole box disappears. I’m really disappointed and I’m actually paying for this. I don’t know how this has FIVE STARS. Who is getting this to work? How are you doing it? Or are the reviews from bots????.A Level 1 GoomyVersion: 2.7.0

Squarespace doesnt know if they want the app to do everything or nothingWhen the app first came out it did the bare minimum. You really needed to use the website to get anything done. A year later the app could do everything and never needed to go to the website. The app was amazing. Now the reduced the amount of stuff you can do in the app and tell you to do it on the website. If the app can do everything, why not let it. The worst part is I only own an ipad and now I can’t do what I want on the app, which would be find but the website doesnt let me do it either. What im specifically talking about is something as simple as dragging a block. It cant be done because the app and website registers it as an attempt to highlight..Unicorns for the astuteVersion: 1.48.0

Underwhelming and buggyI wish I could like this app because I would really love the ability to update my site from my phone. But every time I open the app I’m quickly reminded of its limitations. For example, you can’t edit an event from the app. Really? Another example, when I have a summary block, I cannot change what gallery it displays. It allows me to change it, but then the change never occurs. Similarly, it looks like I can alter the tag filtering the gallery, but that doesn’t work either. Both of these features work on the desktop product, but not from mobile. It looks like you can edit these things, but when you try to save them they NEVER SAVE! Super frustrating. Stop pretending to have functionality that doesn’t work!.ZzzsportsfanVersion: 1.6.3

Like the service, completely unable to update website from phoneIt’s such a good platform, and I rarely ever give crummy reviews... but it’s just so frustrating to not be able to update my website from a phone. I don’t have a computer, and it’s a big expense for me to make for just this one task. Can’t update forms, make changes, or send out email campaigns etc unless I go to a friends place to do it. I pay for the most expensive option on here without the ability to update my website which is kinda wild so I may start looking around at other website providers. Anyway, recommended for computer users, not at all for people that only have access from a phone..AdgeyyyVersion: 1.62.0

Hate itCompared to Shopify this thing is easily ten times as hard for someone who’s not a web designer. I have to keep switching between my phone and a computer bypassing glitches messaging support getting incorrect answers back. Bought my url name back from Shopify and it literally created a trial of my url name and another website. So everything I’ve done upon creating the original site is gone on the other one. Tried merging the help center isn’t even helping. I highly highly HIGHLY regret purchasing this app. I’ve been working on my website for a week and still stuck. I’m so upset about wasting my money and my business not having a proper site for over a week..Lancepantsface1Version: 2.1.1

Missing key elements, and glitchesI use the app for blogs on our website and there are things that I cannot do on the app, so I have to finish on a computer browser. I cannot add Tags, Categories, Title photos, etc. Placement of media on the blogs is difficult to customize. And I can only add 1 piece of media before having to click “Done - Save Draft - Edit” before adding another one. Every time after I’ve added a photo then click the + to add another, the menu to edit the photo I just added pops up. I should really be able to use this app as a replacement for the browser, especially considering the mobile browser doesn’t seem compatible (regardless of which browser I am using) and never works either..AsdfasdfasdgadfhgVersion: 1.2.1

Super glitchyCan’t edit pages well in app. Email creation and editing shuts down or freezes often, analytics take forever to update and often seem off. Pages takes forever to load too if they do. Sometimes app crashes entirely when trying to create emails or edit pages. All in all not impressed with the usability of this app. Plus multiple features can’t be edited in the app such as adding or editing categories or special forms on listings. Also sales stats lag behind by several hours. New updates seem to just be breaking more things because most of these things worked just fine a few months ago..Star DrifterVersion: 1.66.0

App is okay, platform needs workApp is okay. Slow to update with analytic info, but the real problem is with Squarespace itself, and I’m starting to realize why most website designers won’t use it. I’ve had Squarespace for years and liked it okay. It seemed clunky and not super versatile in terms of formatting, but I made it work. After the recent update they did (with subsequent price hike), many people, myself included, had errors on their site and were unable to edit pages. Customer support was a joke and told me to ask in the forum because they don’t know. On looking in the forum, it seemed to be a widespread issue, with everyone being told by Customer Service that they couldn’t help. No one is able to fix this problem and we’re left with sites we’ve spent hundreds of hours creating, paid for, and now can’t really use. Meanwhile, Squarespace is just shrugging their shoulders and leaving their customers to fix the mistake they’ve created. Thinking I might need to bite the bullet and move to WordPress where hopefully I’ll have fewer issues with this..Carolyn723Version: 2.1.1

The app used to be promising, it is now totally uselessI have been editing on Squarespace for 5 years now and must say this may be the end of my Squarespace experience. The editing plateforme works “ok” on a desktop ( it all depend if you are PC or Mac). It used to be easier a couple of years ago, though. If you are blogging or editing on the road with an IPad Pro, be prepared to encounter a lot of frustration. Why an App if that app is not working or at best letting you do real editing ( inserting photo txt, deleting, changing layout….) This is highly disappointing and frustrating with the feeling that the last 4 years have been more a downgrade than an upgrade..Kiakaha!Version: 2.2.0

Useless appI tried downloading it again and it’s still giving me an error and it won’t refresh. Tried contacting customer service and still the same. At this point don’t tell us to contact the service desk and just fix this app. I don’t recommend downloading this app until they can actually fix this, which I highly doubt. Such a disappointment..JlsreyesVersion: 2.27.0

Waste of my timeLegit I don’t know how it works took me thirty damn minutes to find out how to put images onto the site I can’t even delete images from the site it just boots you into it with no tutorial, help, or advice whatsoever. this is a waste of my storage space..Bumbled serpentVersion: 2.25.0

DisappointedIt’s been so difficult to edit or do anything on the app. What’s the point with having an app that doesn’t actually allow you to do anything or edit text etc? Not very user friendly when you’re trying to add a title and it doesn’t even show up and the settings for the header are minimal. I’ve quite disappointed so many people have recommended this to me to create my business website. This app is infuriating when I can’t even seem to click on something to edit it, or even properly adjust sections and photos, or even add photos that would make sense to my business. Please make this all work.Jazzz4996Version: 2.24.1

App doesn’t workImpossible to use. Gotta rethink this one guys.PacawVersion: 2.22.0

UnstablePretty much useless. Unstable and not loading properly. Analytics delayed by days..Atrium:34Version: 2.17.1

Service is great the app is the problemNever come across an app that is so useless for its company. I don’t know where you’ve gotten any positive feedback. The whole purpose of having an iPad and the app is to edit on the go. I can’t edit at all, create pages sure, and navigation is fine just can’t do any editing at all..KimhoneybunchesVersion: 2.15.0

Mobile app isn’t itLove Squarespace and using the desktop site for edits to my website. The mobile app, however, is a dumpster fire when it comes to editing or adding new pages. Also, please don’t respond to this review suggesting I contact customer service because we all know that will accomplish nothing. Just fix your broken app..203955032Version: 2.14.0

App unusableEdit function, add sections, etc. does not work at all at the moment..The-Captain-MorganVersion: 2.12.0

Borderline unusableJust to be clear, the problem isn’t the service Squarespace offers. It’s the mobile app you try to use it through. The editor doesn’t work. Changes don’t save, some of the tools just don’t exist even if they’re on your site and you can’t change the simplest of images. I love the service on PC, but it’s unusable on mobile/iPad.IgdtfdkykytdkydVersion: 2.12.0

Worst App EverI regret purchasing a domain through Squarespace because editing the website is the most tedious and glitchy thing, especially on this useless app. None of the features or links work and its nearly impossible to make a good website with all of the stupid templates and pop ups in the way. 0/10 would not recommend Squarespace..NicknamealreaeytakenVersion: 2.11.1

Mobile experience is horribleIt’s literally become unmanageable to manage my website on the mobile app or mobile browser. It either crashes or will only load one page to let me edit it before it stops loading new content. Updating the app doesn’t work. I never used to have these problems but now it’s constant, and other members of my team are experiencing the same issues..Sheila lampVersion: 2.9.0

App no. Website yes.If the app worked properly it would make my job a million times easier. It works once to edit something and the. You have to keep shutting down the app and hope you can keep editing. Most days I just give up and don’t update the website at all. Why am I paying to use a website that’s not accessible through their app. Please fix it so I can use the app like it’s intended to be used..MariellesasVersion: 2.7.0

Doesn’t work with iPadI like the templates, but I can’t do anything from my iPad Air. The app is glitchy and doesn’t let me edit text. The editor in Safari doesn’t format properly (it shows me the sidebar menu but not the website I’m working on)..09ColinVersion: 2.2.0

Cannot edit pagesNot sure when this stopped working, but editing a page does not work..PondernookVersion: 2.2.0

They don’t seem to want me as a customer.1) Removing Pages as one of the primary navigation options on the iPad app was quite inconvenient for me. The new functionality of Pages found in secondary navigation is complete trash. Painfully slow and unusable layout. 2) When browsing a gallery on a Squarespace website on an iPad, the page would bounce back to the very top in a spasm-like manner whenever you do anything other than scrolling down, making the experience very unpleasant. This is on any iPad browser. 3) They saw my review here and invited me to email. I did. Their service agent replied, telling me none of that will change and just use the desktop website instead. And of course, my feedback is very valuable to them. 4) I’d like to point out also that Squarespace is on the expensive side among competition. Beware. *) Original review as of version 2.0.0: Please bring Pages back as one of default options at the bottom.TianxiaoZhangVersion: 2.1.0

New update is badBring back the pages feature. This new update makes the app virtually useless for blogging..Scott1991Version: 2.0.0

Can no longer edit blog on APPAs an emerging fine artist and creative writer, being able to post new blog entries, edit drafts or edit and add to existing posts is very important to me. Now, with the latest updates, I’m told I can only edit and add to my website using a desktop computer. The app solely focuses on marketing, commerce and analytics- all of which I don’t use right now. So the app is essentially useless to me. SP used to have a separate blog app. Please bring that back perhaps as I’d love to be able to drop updates. They don’t have to be fancy. When I want to get fancy I’m ok using the laptop but I like cutting and pasting from my notes on my iPhone. I like adding photos taken on my iPhone. And I like adding interesting links I find online or on YouTube that relate to things I’ve written about. But now I can’t do any of that easily anymore..SteveleenowVersion: 2.0.0

Loved it but now it's a painI used to really enjoy this app. It worked great but ever since the new update, I can't do anything anymore apart from adding or modifying products. I can't modify any other pages. Please fix this..JulijooVersion: 2.0.0

Slow and laggyIt’s great for people who want to make websites but people with very little patience, it can get annoying as it is very slow when typing. Formats could also be better but they’re still nice 👍."GIRL POWER" - StephfianceVersion: 1.92.0

Very slow and not user friendly.This mobile app is terrible. It’s quite confusing to navigate through and slower than a turtle in molasses. Not pleased. As I was looking forward to the convenience of updating my shop on the fly. Please do better squarespace. I do like your company and clean website look and will continue to build on the desktop version. But I expect some improvements in this app. I have paid for the year, but will not hesitate to switch on over to Shopify if need be. Thanks for reading. Cheers..Jac1386Version: 1.92.0

Crashes immediately when attempting to edit or viewI’m a brand new subscriber to Squarespace…and I’m on the fence about my choice across the board, unfortunately. I like the templates and general user interface, but I was expecting a far less glitchy and finicky experience overall. With regards to the app, it simply does not work for me. Period. On an iPhone 11, running iOS 14.8, with the most updated version of the app, it crashes immediately and every time I press the ‘Edit’ button or attempt to view any page of my website — from any area of the app..UsrastarVersion: 1.88.0

Cannot Manage Email Campaigns from MobileOverall, I am severely disappointed in SQS email solution. First, if you have a membership site, you can’t created an automation for anyone who joins a membership community. It’s crazy. I can have an automation for someone who joins my newsletter, or selects marketing communication at the end of an e-commerce purchase, but not for signing up / creating a membership account. Absolute garbage. Further, using another CRM solution won’t offer a work around, because the issue is where the emails are stored when someone creates a membership account. The next big disappointment is trying to manage your email campaigns from a mobile device. I can’t even create a campaign because when I select a template the “use” button is hidden. I try pulling the screen down enough hoping I can tap it before it disappears, but can’t select “use”. SQS is overpriced and missing key functionality. I will be switching from this solution..JWC2018Version: 1.63.0

Can’t upload inventoryI just got this app to start my own small business and it won’t let me add inventory which is super annoying):.Hannah2122Version: 1.62.0

Bring back full featuresThis app was really easy to use until they started limiting actions. Who has a desktop anymore? I have to go find a computer to edit on. MAD WEAK. I could understand if the technology wasn't there; but the features were already there and have been removed. What is the reasoning behind this? I wish i never updated this app so I could continue to use it the way I always have. UPDATE OCT 4 - still crappy. Limited block features. Pretty useless. Just bring back the full features. Anything i want to do has to be updated on a desktop. MAD WEAK whats the point?.TinyWineyVersion: 1.55.0

Can’t even load pages in the appNice to know that a company as big as Squarespace can’t even get their basic features working, guess it’s just another company that relies on marketing to sell their incomplete and subpar products..Dr. BerbaumVersion: 1.51.0

Clunky and nothing works the way you want it toI never write reviews, but after an hour of using the app I am finding myself enraged from the inefficiency and clunkiness that I can’t help myself. Changes you should have to make once don’t actually apply, so you end of changing something as simple as the logo location 6 or 7 times before giving up. You close and open the app to see if that helps and the website wont load so you have to close and open the app a second and third time before it actually loads. And this clunkiness extends to many other workflows. If the simple mechanics worked without flaw it would be a really good app. But if you can’t do the most basic of functions, it makes it a waste of time. Horrible experience..GardenjalenVersion: 1.44.0

Shipping options are not goodIf your business grows and you want to offer your clients free shipping with minimum spend Squarespace forces you to purchase a more expensive plan. If you are choosing between Squarespace and Shopify, choose Shopify. Shopify allows you to choose whatever shipping option you like with their basic plan..Navleen7Version: 1.41.0

Cant even edit websites without laptop or desktopUseless app. A quarter of the features. The rest you have to switch to a computer. Waste of time.Conglam4realVersion: 1.30.1

It does not work with IPhone XSI have an iPhone XS and this app Does not work at all! I have tried to draft a new blog post, edit my post and add pictures- but was unable to do any of them. I can merely see the backend of my blog and the posts. Useless app.DdghjjjgggfrxchhVersion: 1.26.1

EVIL company! They delete sites on purpose.They evilest website company I know. If they disagree with your political view, they will delete your entire website without warning. They deleted a doctor’s website simply for talking about Hydroxychloroquine. So wrong. They are pro-censorship. It’s not their place. How many hours of HCQ research did Squarespace do before hand? How many patients have they treated?.Christie Lynn 4Version: 1.20.0

Not greatThe app is just as slow and glitchy as their website..Philv84Version: 1.15.0

Total garbageDoesn’t work. Useless app..Birdwatcher-yycVersion: 1.15.0

Bugs, bugs, bugsThis app is a beta at best. Not revenge close to ready for prime time. Half the time you can’t select text to edit, dialogue boxes to configure items do not appear, and the only way out is to completely back out of everything you’re doing, and start again. Don’t waste your time..|AJ|Version: 1.13.0

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